WO2021090374A1 - Building management device, building management system, and program - Google Patents
Building management device, building management system, and program Download PDFInfo
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- WO2021090374A1 WO2021090374A1 PCT/JP2019/043357 JP2019043357W WO2021090374A1 WO 2021090374 A1 WO2021090374 A1 WO 2021090374A1 JP 2019043357 W JP2019043357 W JP 2019043357W WO 2021090374 A1 WO2021090374 A1 WO 2021090374A1
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- 238000011156 evaluation Methods 0.000 description 5
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- 238000013473 artificial intelligence Methods 0.000 description 4
- 238000012423 maintenance Methods 0.000 description 4
- 230000009471 action Effects 0.000 description 3
- 230000002776 aggregation Effects 0.000 description 3
- 238000004220 aggregation Methods 0.000 description 3
- 238000004891 communication Methods 0.000 description 3
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- 239000000284 extract Substances 0.000 description 3
- 230000010354 integration Effects 0.000 description 3
- 239000000203 mixture Substances 0.000 description 3
- 230000004931 aggregating effect Effects 0.000 description 2
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- 230000005540 biological transmission Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
Definitions
- the present invention relates to a building management device, a building management system and a program, particularly to visualization of information regarding inquiries from building users.
- the building management company records inquiries including requests and dissatisfactions from building users and plans for equipment maintenance as daily reports, and submits them to the building owner company, for example.
- An object of the present invention is to provide information so that a building provider can effectively use the contents of inquiries from building users.
- the building management device is designated by the user with reference to inquiry information regarding inquiries from users regarding the equipment of the building to be managed and inquiry history information including building information regarding the building subject to the inquiry. It is characterized by having a generation means for generating inquiry result information indicating the result content of the inquiry according to the above conditions, and a display control means for controlling the display of the inquiry result information.
- the inquiry history information is set with an inquiry category for classifying the inquiry into a predetermined category
- the building information is set with the location, scale, and use of the building.
- the means is characterized in that the inquiry record information is generated based on the result of searching the inquiry history information using at least one of the inquiry category, the location of the building, the scale, or the purpose specified by the user as a search condition.
- the inquiry record information is characterized in that it includes statistical information regarding the equipment of the building to which the inquiry is made, the cause of the inquiry, and at least one of the number of inquiries.
- the inquiry record information includes a list of buildings that match the search conditions.
- the generation means is characterized in that the inquiry record information is generated by referring to the inquiry history information corresponding to the building selected by the user from the list of buildings.
- the display control means can changeably display the age of the building included in the inquiry history information corresponding to the building selected by the user, and the generation means has the displayed age of the building. Is changed to an age exceeding the age of the building, the inquiry history information of another building having the same attributes as the building selected by the user and having the same age after the change is displayed. It is characterized in that the inquiry result information is generated by reference.
- the inquiry record information is characterized in that it includes statistical information regarding the number of inquiries corresponding to the building selected by the user.
- the statistical information regarding the number of inquiries indicates information indicating the transition of the number of inquiries of the building, information indicating the number of inquiries for each floor of the building, or the number of inquiries for each predetermined item constituting the inquiry history information. It is characterized by being at least one piece of information.
- the building management system according to the present invention is characterized by having any of the above-mentioned building management devices and a user terminal device for causing the user to specify the conditions and displaying the inquiry record information.
- the computer is designated by the user by referring to the inquiry information regarding the inquiry from the user regarding the equipment of the building to be managed and the inquiry history information including the building information regarding the building subject to the inquiry. It functions as a generation means for generating inquiry result information indicating the contents of the result of the inquiry according to the given conditions, and a display control means for controlling the display of the inquiry result information.
- FIG. 1 is an overall configuration diagram of the building management system according to the present embodiment.
- FIG. 1 shows a system configuration in which a building management company 1, a user 2, and a plurality of buildings 3 are connected by a network 4, respectively.
- the network 4 is constructed by the Internet, VPN (Virtual Private Network), or the like.
- Various facilities 31 such as air conditioners, lights, and elevators are installed in each building 3, and the building management company 1 monitors and manages each facility 31 using the management device 10 according to a contract with the user 2. ..
- the functions described below will be described as being provided by the management device 10 installed in the building management company 1, but the building management company 1 uses a computer existing outside, for example, in the cloud. May be provided.
- the user 2 is a user who refers to the information provided by the management device 10 (“inquiry record information” described later).
- the user 2 is a company located on the side of providing the building 3, such as a building owner, a construction company, and an equipment manufacturer.
- User 2 has a personal computer (PC) 21.
- the PC 21 in the present embodiment is used to refer to the contents of the inquiry from the user of the building 3 (hereinafter referred to as “building user”) provided by the management device 10 in a format that can be effectively used. Further, the user 2 can specify the conditions for acquiring the information from the management device 10 from the PC 21.
- the management device 10 may have each function of displaying the inquiry record information and specifying the search conditions of the PC 21.
- the user 2 can display the information from the management device 10 such as a smartphone or a tablet terminal and can input the conditions for displaying the information. Any device may be used as long as it has a user interface.
- FIG. 2 is a block configuration diagram showing the management device 10 according to the present embodiment.
- the management device 10 in the present embodiment includes a daily report collection unit 11, an inquiry information generation unit 12, an integration unit 13, a display information generation unit 14, a user interface (UI) control unit 15, an inquiry information storage unit 16, and a building information storage unit. It has 17 and an inquiry history information storage unit 18.
- the components not used in the description in the present embodiment are omitted from the drawings.
- the management device 10 in the present embodiment can be realized by a hardware configuration of a general-purpose information processing device such as a PC that has existed before. That is, the management device 10 is configured by connecting a network interface provided as a storage means such as a CPU, ROM, RAM, a hard disk drive (HDD), and a communication means to an internal bus. Further, a user interface including an input means such as a mouse and a keyboard and a display means with a display may be provided as necessary.
- a network interface provided as a storage means such as a CPU, ROM, RAM, a hard disk drive (HDD), and a communication means to an internal bus.
- a user interface including an input means such as a mouse and a keyboard and a display means with a display may be provided as necessary.
- the daily report collection unit 11 collects daily reports sent from each building 3.
- the daily report includes daily reports that include contents other than inquiries such as equipment maintenance schedules, but in the present embodiment, the inquiries are focused on and processed. Therefore, in the following description, the daily reports and the inquiries are used almost synonymously.
- the "inquiry” in the present embodiment includes questions, requests, requests, complaints, notifications of found defects, reports, etc. regarding the equipment 31 of the building 3 sent from the building user. Since the building management company 1 responds to requests and notifications from the building user in the same way as the question, in the present embodiment, the information transmitted from the building user is collectively referred to as "inquiry”. ..
- the "inquiry” states that there is an inherent need for the equipment 31 of the building user, such as the remote control of the air conditioner cannot be used (the remote control breaks immediately), the room temperature should be lowered (the set temperature should be changed), and so on. Conceivable.
- the building user is basically assumed to be an employee working in the building 3, but a visitor to the building, a building manager, etc. may be included.
- the inquiry information generation unit 12 extracts the item value of a predetermined item from the collected inquiry, generates the inquiry information including the extracted item value, and stores it in the inquiry information storage unit 16. Further, the inquiry information generation unit 12 classifies the inquiry into a predetermined category by analyzing the description contents of the inquiry, and includes the result of the classification in the inquiry information.
- the inquiry information includes a building ID as identification information for identifying the building that was the subject of the inquiry by the user. Further, the building information storage unit 17 stores building information related to the building to be managed, and the building information is given a building ID that identifies the building.
- the integration unit 13 generates inquiry history information by associating and integrating the inquiry information and the building information by the building ID, and registers the inquiry history information storage unit 18.
- the display information generation unit 14 refers to the inquiry history information stored in the inquiry history information storage unit 18, and indicates the inquiry record information indicating the actual content of the inquiry from the building user according to the conditions specified by the user 2. To generate.
- the user 2 displays the inquiry record information on the PC 21 and specifies the conditions for displaying the inquiry record information from the PC 21, but the user interface control unit 15 receives data to and from the PC 21. Perform input / output control.
- the user interface control unit 15 includes an operation reception unit 151 and a display control unit 152.
- the operation reception unit 151 receives the operation content of the user 2 to the PC 21.
- the operation content includes the specification of conditions.
- the display control unit 152 controls the display of the inquiry record information generated by the display information generation unit 14. In this embodiment, it is assumed that the PC 21 displays the inquiry record information using a browser.
- FIG. 3 is a diagram showing a data configuration example of inquiry information stored in the inquiry information storage unit 16 in the present embodiment.
- FIG. 4 is a diagram showing a data configuration example of building information stored in the building information storage unit 17 in the present embodiment.
- 5 to 7 are diagrams showing a data configuration example of inquiry history information stored in the inquiry history information storage unit 18 in the present embodiment, and are diagrams showing setting examples of each item.
- FIG. 5 shows an example of setting items extracted from the daily report
- FIG. 6 shows the classification items of the inquiry obtained by analyzing the description contents of the daily report using AI (Artificial Intelligence).
- a setting example is shown
- FIG. 7 shows a setting example of items extracted from the building information.
- the items obtained from the daily report and the attribute items given to the inquiry after the inquiry is classified by analysis using AI with the description contents of the daily report as input (hereinafter, "assigned attribute"). It is also roughly divided into).
- the inquiry content (original text of the daily report) shown in FIG. 3 corresponds to the description content of the daily report described above, and is the description content by the building user.
- the response to the inquiry and the specific content of the treatment are set after the fact by the building maintenance staff or the like.
- time-series information on responses and actions is set ex post facto by building maintenance personnel and the like.
- the assigned attribute is an item obtained by analyzing the setting contents for each item of the daily report original text, correspondence / treatment, and follow-up items.
- the assignment attribute is set by the inquiry information generation unit 12 using AI, but it is included in the daily report collected by the daily report collection unit 11 by having the building user or the manager of each building 3 set it. You may let it.
- each item included in the given attribute will be described.
- “Inquiry classification” is an item for classifying the inquiry into a predetermined classification. Since the categories to be classified are predetermined, the inquiry information generation unit 12 allocates the inquiry to any of the categories by analyzing the original text of the daily report. The same applies to the "inquirer classification” described later.
- the "customer needs” are requests and requests for the equipment 31 of the building user obtained from the contents of the inquiry. For example, the customer need of "hot” is considered to have an inherent need to lower the set temperature inside out. Similarly, the customer need of "danger” is considered to have an inherent need to make it safe inside out.
- the "inquiry floor” and the “inquiry room” are the floors and rooms of the building 3 in which the equipment 31 to be inquired is set.
- the "inquirer” is the building user who made the inquiry.
- the "inquirer classification” is an item for classifying the inquirer into a classification.
- the categories to be classified are predetermined.
- the “inquiry equipment” is the equipment 31
- “Inquiry cause” is the cause of the inquiry by the building user. “Action” is the action taken in response to the query.
- the "response date and time” is the date and time when the inquiry was responded, the “response completion time” is the completion date and time of the response, and the “response time” is the time length required for the response.
- the "total floor area” included in the building information is the total floor area of each floor of the building 3.
- the “total floor area” has a predetermined range indicating the scale, and is allocated to any scale with reference to the "total floor area”.
- the business type of the company occupying the building is set in the "main tenant attribute". If the building is a tenant building, the format of the main tenant is set. For “use”, the use of the building is set. If it cannot be specified as one, "composite” is set. In the present embodiment, since the queries are aggregated by the item values as described later, the item values set in the "main tenant attribute" and the "use” are selected and set from the predetermined ones.
- the address of the building 3 is set in the "location (address)”.
- the prefecture where the building 3 is located is set as the "prefecture”.
- the year when the building 3 is completed is set in the "completion year”.
- the year that has passed since the completion year is calculated and set in the "building date”.
- the building ID is attached for convenience so that the correspondence with the inquiry information can be easily understood.
- Each component 11 to 15 in the management device 10 is realized by a cooperative operation between the computer forming the management device 10 and the program running on the CPU mounted on the computer. Further, each of the storage units 16 to 18 is realized by the HDD mounted on the management device 10. Alternatively, RAM or an external storage means may be used via the network.
- the program used in the present embodiment can be provided not only by communication means but also by storing it in a computer-readable recording medium such as a CD-ROM or a USB memory.
- the programs provided by the communication means and the recording medium are installed in the computer, and various processes are realized by sequentially executing the programs by the CPU of the computer.
- the inquiry record information is generated from the inquiry history information stored in the inquiry history information storage unit 18 according to the conditions specified by the user 2, and is displayed on the PC 21 to be displayed by the building user.
- the feature is that the results of the inquiry contents are provided to the user 2 in a format that can be effectively used.
- FIGS. 9, 10 and 15 the configuration example of the display screen of the inquiry record information provided to the user 2 is shown in FIGS. 9, 10 and 15, the information necessary for generating the inquiry record information will be described as being prepared in advance.
- the process of displaying the inquiry record information in the present embodiment will be described with reference to the flowchart shown in FIG.
- the user 2 causes the PC 21 to display the search screen illustrated in FIG. 9 by performing a predetermined operation such as starting a predetermined application. More specifically, the PC 21 transmits a screen transmission request to the management device 10 in response to the activation of a predetermined application.
- the display information generation unit 14 in the management device 10 extracts all the inquiry history information from the inquiry history information storage unit 18 and generates the inquiry record information.
- the display control unit 152 causes the browser of the PC 21 to display the search screen by transmitting HTML (HyperText Markup Language) data for displaying the search screen including the inquiry record information (step 101).
- HTML HyperText Markup Language
- the location, scale, age, use, and inquiry category where the building 3 is installed can be specified as search conditions.
- search condition is equivalent to a narrowing condition for extracting the inquiry history information used for generating the inquiry record information from the inquiry history information stored in the inquiry history information storage unit 18.
- designated areas 51 to 55 for designating each search condition are provided above the search screen.
- a search screen button 56 and a filter button 57 are provided below the designated areas 51 to 55.
- a result display area 58 for displaying the search result is provided below the search screen.
- a total display area 59 for displaying the total number of search results is provided in the upper right of the result display area 58.
- the following information is displayed on the initial screen of the search screen when the search screen is displayed on the PC 21 in response to the request from the user 2, that is, when the search conditions have not yet been specified by the user 2. ..
- This initial screen will be described together with the configuration of the search screen.
- the inquiry record information displayed on the search screen is generated by the display information generation unit 14 and displayed on the PC 21 under the control of the display control unit 152.
- the display information generation unit The operations of 14 and the display control unit 152 may be omitted as appropriate.
- the inquiry record information generated by the display information generation unit 14 is displayed.
- the inquiry record information generated when the condition is not specified by the user 2 is displayed.
- a list of buildings 3 is displayed.
- each item of the building name, use, prefecture, and inquiry facility included in the inquiry history information is displayed.
- the total number displayed in the total number display area 59 is the contracted building. It is not always the total number of 3. In other words, if the inquiry equipment is excluded from the display items, the total number of buildings 3 under contract is obtained. Further, since there may be equipment 31 that has not been inquired, the total number of equipment 31 to be managed is not limited.
- the configuration of the items to be displayed in the result display area 58 does not have to be limited to this example.
- the information displayed in the result display area 58 is aggregated and displayed for each place in the designated area (hereinafter referred to as "place designation area") 51 for designating the search condition of the place.
- place designation area Japan is displayed as the initial position of the place, and the aggregation unit is initially set to each prefecture. Therefore, the display information generation unit 14 aggregates the inquiry history information for each prefecture.
- the display control unit 152 displays on the PC 21 as an initial value corresponding to each prefecture.
- the display control unit 152 may display the aggregated value numerically, but assigns a different color to each range of values that the aggregated value can take, and each prefecture is displayed in the location designation area 51 in the corresponding color. Display the prefecture where you are.
- the larger the value the darker the color is, which intuitively indicates that the value is larger, but the value is not limited to this.
- the range including the aggregated value can be grasped by the display attribute called color, but other display attributes may be used.
- it may be displayed so that the difference in the total value such as a bar graph can be seen.
- a bar 52a in the vertical direction is shown on the search screen in the designated area (hereinafter referred to as "scale designation area") 52 for designating the scale search condition. Then, the size of the scale is specified by having the user 2 operate the slider 52b of the bar 52a. On the initial screen, the slider 52b may be displayed at the lowermost end to indicate that the initial setting has not been made.
- the slider 52b can be expanded and contracted according to the operation of the user 2, and the user 2 can specify the range of the scale.
- a slide bar 53a in the left-right direction is shown on the search screen in the designated area 53 for designating the search condition for the age of the building (hereinafter referred to as the "area for specifying the age of the building") 53. Then, the age of the building is specified by having the user 2 operate the slider 53b of the slide bar 53a. On the initial screen, the slider 53b may be displayed at the leftmost end to indicate that the initial setting has not been made.
- the slider 53b can be expanded and contracted according to the operation of the user 2, and the user 2 can specify the age range.
- the use designation area 54 for designating the search condition of the use, the use set in all the information stored in the inquiry history information storage unit 18 is extracted and displayed. Will be done.
- the uses such as office and compound are schematically shown in FIG. 9, it may be displayed by another method such as displaying a list in characters so that a plurality of uses can be easily selected. On the initial screen, none of the uses is selected. The user 2 can select a plurality of uses by performing a predetermined operation.
- the query categories set in all the information stored in the inquiry history information storage unit 18 are extracted. Is displayed.
- the display control unit 152 displays the inquiry classification by the word cloud according to the number of corresponding inquiries. That is, the inquiry category is displayed in larger characters as the number of inquiries increases. On the initial screen, none of the query categories are selected.
- the user 2 can select a plurality of inquiry categories by performing a predetermined operation. In the display example shown in FIG. 9, the inquiry classification is displayed by the word cloud, but it is not necessary to display it in this format. For example, the query classification is classified into a plurality of groups according to the content of the query. As a result, the user 2 can specify a plurality of inquiry categories as search conditions with one selection operation.
- the structure of the search screen and the initial screen are as described above.
- User 2 can specify search conditions from each designated area 51 to 55 on the search screen.
- the user does not have to specify all the items specified as the search conditions for each of the location, scale, age, use, and inquiry category, and may specify at least one item as the search condition.
- a method of specifying conditions for each search item will be described.
- the user selects a place to be searched from the place designation area 51, or one of the prefectures in the example shown in FIG. You may select multiple prefectures.
- one or more prefectures are selected, but the present invention is not limited to this.
- the map displayed in the location designation area 51 is enlarged or reduced by rotating the mousehole.
- a narrower range such as a city, ward, or town included in one prefecture is displayed, so that the user 2 can specify a location in a narrower range.
- the user 2 when the user 2 drags, the displayed map moves in the operation direction. As a result, the user 2 can specify a location not only in Japan but also in another country as a search condition.
- the user 2 moves the slider 52b in the scale designation area 52 to specify the scale to be searched. As shown in FIG. 7, since the scale of the building 3 is specified by the range, the slider 52b specifies one of the ranges as it moves.
- the user 2 may select a range of a plurality of scales by performing a predetermined operation.
- the user 2 moves the slider 53b in the building age designation area 53 to specify the building age to be searched.
- User 2 can specify a range of ages, such as between 5 and 10 years.
- the user 2 selects the usage to be the search condition from the usages displayed in the usage designation area 54.
- User 2 can select a plurality of uses.
- the user 2 When specifying the condition for the inquiry category, the user 2 selects the inquiry category to be the search condition from the inquiry categories displayed in the inquiry category designation area 55. User 2 can select a plurality of inquiry categories.
- the operation reception unit 151 accepts the content of the operation by the user 2 (step 102).
- the display information generation unit 14 can recognize the search condition specified by the user 2.
- the display information generation unit 14 is made to generate the inquiry record information according to the specified search condition, and the generated inquiry record information is reflected in the search.
- the display control unit 152 is made to control the display so that the screens are displayed sequentially.
- the list of the buildings 3 corresponding to the inquiry history information matching the search conditions is displayed in the result display area 58 even in the selection process, and the display contents of the location designation area 51 are also displayed accordingly. Will be updated.
- the display control unit 152 serves as an initial screen when the display of the inquiry record information is requested, and when the search screen button 56 is selected from each screen (Y in step 103), the search screen is displayed. Is displayed. Then, the display information generation unit 14 generates inquiry record information according to the search condition specified by the user 2 (step 105), and the display control unit 152 displays the generated inquiry record information on the search screen (step 105). Step 106).
- the display information generation unit 14 when the filter button 57 is selected from the search screen (N in steps 102 and 103, Y in 107), the display information generation unit 14 generates inquiry record information according to the search conditions specified by the user 2 (n). Step 108), the display control unit 152 causes the PC 21 to display the generated inquiry record information, that is, the filter dashboard 60 for displaying the search result (step 109).
- the filter dashboard 60 for displaying the search result will be described.
- FIG. 10 is a diagram showing a display example of the filter dashboard 60 according to the present embodiment.
- the "dashboard” refers to a screen or software that collects data from a plurality of information sources and displays a list of summaries, but in the present embodiment, the display information generation unit 14 searches from the inquiry history information. It means a screen for extracting inquiry history information that matches the conditions and displaying the inquiry record information generated by performing a predetermined process, that is, the search result.
- the inquiry record information displayed on the filter dashboard 60 includes statistical information obtained by aggregating the inquiry record information based on a predetermined item as described later.
- each designated area 51 to 55 for setting the same search condition as the search screen shown in FIG. 9 is displayed, and each designated area 51 to 55 contains the set search condition. Is displayed.
- the lower part of the screen of the filter dashboard 60 is a result display area for displaying search results, and in the result display area, search results according to the search conditions specified in each of the designated areas 51 to 55 are displayed.
- the result display area is divided into four, and four types of information are displayed in each of the areas 61 to 64. Enlarged views displayed in each of the areas 61 to 64 are shown in FIGS. 11 to 14, respectively.
- the inquiry history information matching the search conditions is aggregated for each inquiry facility, the ratio of the entire inquiry equipment is obtained, and the results are arranged in descending order of the ratio. Is displayed. The user 2 can recognize which equipment is frequently inquired from the displayed contents.
- the inquiry history information matching the search conditions is aggregated for each inquiry cause, the ratio of each inquiry cause occupying the whole is obtained, and the results arranged in descending order of the ratio are displayed. Will be done.
- the user 2 can recognize the cause of many inquiries from the displayed contents.
- the number of inquiries and the time transition of the response time are displayed in the area 62.
- the number of inquiries shown in the bar graph is calculated by aggregating the inquiry history information that matches the search conditions every hour.
- the response time shown in the line graph is the time required to respond to the inquiry.
- the response time can be calculated by totaling the response time included in the inquiry history information that matches the search conditions every hour. For example, in the afternoon, the number of inquiries peaked at 14:00 and decreased, while the response time peaked at 15:00. It can be estimated that this is because the number of inquiries in the 14:00 range is large, and the response is delayed to the 15:00 range.
- the number of inquiries and the time transition of the response time are displayed in the area 63.
- the total is calculated for each hour, but in FIG. 14, the result of totaling for each month is displayed.
- the number of inquiries and the response time may be provided based on the results of aggregation in different periods.
- the time length as the aggregation unit in FIGS. 13 and 14 does not have to be limited to this example. For example, it may be totaled every 3 hours or every season.
- the user 2 can obtain statistical information based on the inquiry record from the displayed inquiry record information, when constructing a new building or renovated, the equipment is replaced or maintained by a different model or manufacturer. You can consider reviewing the management system. As a result, complaints from building users can be resolved and requests can be accepted, and in the newly built or renovated building 3, the number of inquiries can be reduced and customer needs can be improved.
- User 2 can return to the search screen shown in FIG. 8 by selecting the search screen button 56 of the filter dashboard 60 (Y in step 103).
- the search screen button 56 of the filter dashboard 60 By changing the search conditions from the designated areas 51 to 55 of the filter dashboard 60 shown in FIG. 10, the statistical information may be updated without transitioning to the search screen.
- the display information generation unit 14 inputs the inquiry history information corresponding to the building 3 selected by the user 2.
- the inquiry record information is generated according to the search conditions specified by the user 2 (step 111), and the display control unit 152 uses the PC21 to display the generated inquiry record information, that is, the search result. Is displayed (step 112).
- a single dashboard 70 for displaying search results will be described.
- FIG. 15 is a diagram showing a display example of the single dashboard 70 according to the present embodiment.
- the inquiry record information displayed on the single dashboard 70 includes statistical information regarding the number of inquiries corresponding to the building 3 selected by the user 2 as described later.
- the inquiry record information regarding the building 3 selected by the user 2 is displayed in each area 71 to 76 in four types of forms.
- number transition display area 71 information indicating the transition of the number of inquiries in the building (hereinafter referred to as "selected building") 3 selected by the user 2 from the search screen is displayed. ..
- selected building information indicating the transition of the number of inquiries in the building (hereinafter referred to as "selected building") 3 selected by the user 2 from the search screen is displayed. ..
- the number of inquiries for one year from April to March of the following year is totaled monthly, and the data for three years is displayed in a line graph. From the transition of the number of inquiries, it is possible to consider how to deal with months with a large number of inquiries.
- FIG. 16 is an enlarged view of the number display area 72 by floor.
- the total number of inquiries for each floor is shown.
- the number of inquiries for each floor is subdivided by time.
- the colors are changed according to the number of inquiries. The larger the number of inquiries, the darker the color is displayed so that the time zone when the number of inquiries is large can be seen.
- the display of other floors is omitted as appropriate.
- the number of inquiries is displayed on a monthly basis, but the time width for subdividing may be specified by the user 2.
- the evaluation for the selected building 3 is displayed in the area (hereinafter referred to as "evaluation display area") 73.
- the user index illustrated in FIG. 15 is an evaluation value calculated by a predetermined method for inquiries from building users. Since the method of calculating the user index is not a feature of the present embodiment, the description thereof will be omitted, but the user 2 can evaluate by the building user by referring to the evaluation of the selected building 3 displayed in the evaluation display area 73. Can be known.
- the attribute information of the selected building 3 is extracted from the inquiry history information and displayed.
- FIG. 15 shows an example in which the age, use, scale, main tenant attributes, and location (prefecture) are displayed.
- the attribute items it is not necessary to limit the attribute items to the building 3, and the items included in the inquiry history information and the information about the building 3 not included in the inquiry history information, for example, the contract information and the provider of the selected building 3. Information about the above may be displayed.
- the display control unit 152 displays the slide bar 74a in the attribute display area 74.
- the slide bar 74a indicates the age of the building
- the slider 74c is positioned at the position of the slide bar 74a corresponding to the age of the building displayed on the display window 74b.
- the display information generation unit 14 updates the inquiry record information by referring to the inquiry history information and referring to the age of another building 3 having the same attributes as the selected building 3.
- the "attribute” here is one of the items that make up the inquiry history information.
- items for determining whether or not the attributes are the same are predetermined. For example, when the scale and usage are set as items for determining, and the user sets the building age to 15 years, the display information generation unit 14 has the selected building 3 and each item value of scale and usage. Select a building that is the same and is 15 years old as another building that has the same attributes as the selected building 3. Then, the display information generation unit 14 extracts the inquiry history information regarding the other selected building 3 from the inquiry history information storage unit 18, and generates the inquiry record information with reference to the extracted inquiry history information.
- the inquiry record information generated from the inquiry history information regarding the other buildings 3 is displayed in each of the areas 71 to 74, 76.
- the display information generation unit 14 obtains inquiry record information by, for example, calculating an average value.
- the building age of the selected building 3 is currently 10 years, but by using this function, the situation regarding the inquiry when the building age is 15 years, that is, 5 years ahead is estimated and provided to the user 2. It becomes possible.
- the display information generation unit 14 has the selected building 3 and each item of scale and use.
- a building with the same value and a building age of 5 years is selected as another building having the same attributes as the selected building 3, and inquiry record information is generated in the same manner as above.
- the same contents as the inquiry category designation area 55 are displayed in the area (hereinafter referred to as "query category display area”) 75.
- the number of inquiries obtained by totaling the inquiries included in the inquiry history information for each predetermined item is displayed.
- inquiry equipment, inquiry classification, and treatment are used as predetermined items, and the number of inquiries corresponding to the combination of these items is aggregated and obtained.
- FIG. 15 shows an example in which the number of inquiries is arranged in descending order. The order is not limited to this, and the order may be determined according to a predetermined rule.
- the single dashboard 70 shows the transition of the number of inquiries, the number of inquiries for each floor, and the number of inquiries for each predetermined item as the inquiry record information regarding the selected building 3. Is displayed, but at least one piece of information may be displayed.
- User 2 can return to the search screen shown in FIG. 8 by selecting the search screen button 56 of the single dashboard 70 (Y in step 103).
- the management device 10 executes a process corresponding to the operation (step 113).
- the user 2 can specify the search condition so that the configuration of the information to be provided can be narrowed down as appropriate.
- the user 2 can statistically grasp the requests and complaints of the building users, so that it becomes easy to identify the needs of the customers. Therefore, it becomes easier to narrow down the points of capital investment when constructing a new building or renovateding.
- 1 Building management company 2 users, 3 buildings, 4 networks, 10 management devices, 11 daily report collection unit, 12 information generation unit, 13 integration unit, 14 display information generation unit, 15 user interface (UI) control unit, 16 information storage Department, 17 building information storage department, 18 history information storage department, 31 equipment.
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Abstract
The present invention provides information so as to enable a building provider side to effectively use the content of an inquiry from a user of a building. A management device (10) comprises: an inquiry history information storage unit (18) which stores inquiry history information including both inquiry information relating to inquiries from users of a building and building information relating to the building; a display information generation unit (14) which generates past inquiry information indicating past inquiry content, from inquiry history information that is extracted from the inquiry history information storage unit (18) in accordance with search criteria specified by a user such as the building owner; and a display control unit (152) which causes the user's PC to display the past inquiry information.
Description
本発明は、建物管理装置、建物管理システム及びプログラム、特に建物の利用者からの問合せに関する情報の可視化に関する。
The present invention relates to a building management device, a building management system and a program, particularly to visualization of information regarding inquiries from building users.
ビル管理会社は、ビル利用者からの要望や不満などを含む問合せや設備保守の予定などを日報として記録し、例えばビルのオーナー企業に提出している。
The building management company records inquiries including requests and dissatisfactions from building users and plans for equipment maintenance as daily reports, and submits them to the building owner company, for example.
ビル等の建物のオーナーや建築会社等の建物の提供者側は、例えば新築やリノベーションをする際に建物の利用者のニーズに適合できるよう設備投資できるのが望ましい。
It is desirable that owners of buildings such as buildings and providers of buildings such as construction companies can make capital investment to meet the needs of building users when, for example, new construction or renovation is carried out.
しかしながら、従来においては、利用者のニーズを推定しうる情報として利用者からの問合せを有効利用できると考えられるものの、問合せの内容を利用できるような形式で情報が提供されていなかった。
However, in the past, although it was considered that inquiries from users could be effectively used as information that could estimate the needs of users, the information was not provided in a format that could use the contents of the inquiries.
本発明は、建物の提供者側が建物の利用者からの問合せの内容を有効利用できるよう情報を提供することを目的とする。
An object of the present invention is to provide information so that a building provider can effectively use the contents of inquiries from building users.
本発明に係る建物管理装置は、管理対象とする建物の設備に対する利用者からの問合せに関する問合せ情報及び当該問合せの対象となった建物に関する建物情報を含む問合せ履歴情報を参照し、ユーザにより指定された条件に応じて前記問合せの実績内容を示す問合せ実績情報を生成する生成手段と、前記問合せ実績情報の表示を制御する表示制御手段と、を有することを特徴とする。
The building management device according to the present invention is designated by the user with reference to inquiry information regarding inquiries from users regarding the equipment of the building to be managed and inquiry history information including building information regarding the building subject to the inquiry. It is characterized by having a generation means for generating inquiry result information indicating the result content of the inquiry according to the above conditions, and a display control means for controlling the display of the inquiry result information.
また、前記問合せ履歴情報には、当該問合せを所定の区分に分類するための問合せ区分が設定されており、前記建物情報には、当該建物の場所、規模及び用途が設定されており、前記生成手段は、ユーザにより指定された問合せ区分、建物の場所、規模又は用途の少なくとも1つを検索条件として前記問合せ履歴情報を検索した結果に基づき前記問合せ実績情報を生成することを特徴とする。
Further, the inquiry history information is set with an inquiry category for classifying the inquiry into a predetermined category, and the building information is set with the location, scale, and use of the building. The means is characterized in that the inquiry record information is generated based on the result of searching the inquiry history information using at least one of the inquiry category, the location of the building, the scale, or the purpose specified by the user as a search condition.
また、前記問合せ実績情報には、前記問合せの対象となった建物の設備、前記問合せがされた原因、前記問合せの件数の少なくとも1つに関する統計情報が含まれることを特徴とする。
Further, the inquiry record information is characterized in that it includes statistical information regarding the equipment of the building to which the inquiry is made, the cause of the inquiry, and at least one of the number of inquiries.
また、前記問合せ実績情報には、前記検索条件に合致する建物のリストが含まれることを特徴とする。
Further, the inquiry record information includes a list of buildings that match the search conditions.
また、前記生成手段は、前記建物のリストの中からユーザにより選択された建物に対応する前記問合せ履歴情報を参照して前記問合せ実績情報を生成することを特徴とする。
Further, the generation means is characterized in that the inquiry record information is generated by referring to the inquiry history information corresponding to the building selected by the user from the list of buildings.
また、前記表示制御手段は、前記ユーザにより選択された建物に対応する前記問合せ履歴情報に含まれている当該建物の築年数を変更可能に表示させ、前記生成手段は、表示されている築年数が当該建物の築年数を超えた築年数に変更された場合、前記ユーザにより選択された建物と同じ属性を持つ他の建物であって変更後の築年数の他の建物の前記問合せ履歴情報を参照して前記問合せ実績情報を生成することを特徴とする。
Further, the display control means can changeably display the age of the building included in the inquiry history information corresponding to the building selected by the user, and the generation means has the displayed age of the building. Is changed to an age exceeding the age of the building, the inquiry history information of another building having the same attributes as the building selected by the user and having the same age after the change is displayed. It is characterized in that the inquiry result information is generated by reference.
また、前記問合せ実績情報には、前記ユーザにより選択された建物に対応する問合せ件数に関する統計情報が含まれることを特徴とする。
Further, the inquiry record information is characterized in that it includes statistical information regarding the number of inquiries corresponding to the building selected by the user.
また、前記問合せ件数に関する統計情報は、当該建物の問合せ件数の推移を示す情報、当該建物の階毎の問合せ件数を示す情報、又は前記問合せ履歴情報を構成する所定の項目毎の問合せ件数を示す情報の少なくとも1つであることを特徴とする。
In addition, the statistical information regarding the number of inquiries indicates information indicating the transition of the number of inquiries of the building, information indicating the number of inquiries for each floor of the building, or the number of inquiries for each predetermined item constituting the inquiry history information. It is characterized by being at least one piece of information.
本発明に係る建物管理システムは、上記いずれかの建物管理装置と、前記ユーザに前記条件を指定させると共に前記問合せ実績情報を表示するユーザ端末装置と、を有することを特徴とする。
The building management system according to the present invention is characterized by having any of the above-mentioned building management devices and a user terminal device for causing the user to specify the conditions and displaying the inquiry record information.
本発明に係るプログラムは、コンピュータを、管理対象とする建物の設備に対する利用者からの問合せに関する問合せ情報及び当該問合せの対象となった建物に関する建物情報を含む問合せ履歴情報を参照し、ユーザにより指定された条件に応じて前記問合せの実績内容を示す問合せ実績情報を生成する生成手段、前記問合せ実績情報の表示を制御する表示制御手段、として機能させる。
In the program according to the present invention, the computer is designated by the user by referring to the inquiry information regarding the inquiry from the user regarding the equipment of the building to be managed and the inquiry history information including the building information regarding the building subject to the inquiry. It functions as a generation means for generating inquiry result information indicating the contents of the result of the inquiry according to the given conditions, and a display control means for controlling the display of the inquiry result information.
本発明によれば、建物の提供者側が建物の利用者からの問合せの内容を有効利用できるよう情報を提供することができる。
According to the present invention, it is possible to provide information so that the provider side of the building can effectively use the contents of the inquiry from the user of the building.
以下、図面に基づいて、本発明の好適な実施の形態について説明する。本実施の形態では、管理対象とする建物としてビルを例にして説明する。
Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings. In the present embodiment, a building will be described as an example of a building to be managed.
図1は、本実施の形態におけるビル管理システムの全体構成図である。図1には、ビル管理会社1、ユーザ2、及び複数のビル3がそれぞれネットワーク4で接続されているシステム構成が示されている。ネットワーク4は、インターネットやVPN(Virtual Private Network)等で構築される。
FIG. 1 is an overall configuration diagram of the building management system according to the present embodiment. FIG. 1 shows a system configuration in which a building management company 1, a user 2, and a plurality of buildings 3 are connected by a network 4, respectively. The network 4 is constructed by the Internet, VPN (Virtual Private Network), or the like.
各ビル3には、空調、照明、昇降機等種々の設備31が設置されており、ビル管理会社1は、管理装置10を用いてユーザ2との契約に従って各設備31の監視、管理等を行う。本実施の形態では、以下に説明する機能をビル管理会社1に設置された管理装置10が提供するものとして説明するが、ビル管理会社1は、例えばクラウド等外部に存在するコンピュータを利用して提供してもよい。
Various facilities 31 such as air conditioners, lights, and elevators are installed in each building 3, and the building management company 1 monitors and manages each facility 31 using the management device 10 according to a contract with the user 2. .. In the present embodiment, the functions described below will be described as being provided by the management device 10 installed in the building management company 1, but the building management company 1 uses a computer existing outside, for example, in the cloud. May be provided.
ユーザ2は、管理装置10が提供する情報(後述する「問合せ実績情報」)を参照するユーザである。ユーザ2は、例えばビルオーナー、建築会社、設備のメーカ等ビル3を提供する側に位置する企業である。ユーザ2は、パーソナルコンピュータ(PC)21を有している。本実施の形態におけるPC21は、管理装置10が提供するビル3の利用者(以下「ビル利用者」という)からの問合せの内容を有効利用できる形式で参照するために用いられる。また、ユーザ2は、管理装置10からの情報を取得するための条件をPC21から指定できる。なお、PC21の持つ問合せ実績情報の表示及び検索条件の指定の各機能を管理装置10に持たせてもよい。
The user 2 is a user who refers to the information provided by the management device 10 (“inquiry record information” described later). The user 2 is a company located on the side of providing the building 3, such as a building owner, a construction company, and an equipment manufacturer. User 2 has a personal computer (PC) 21. The PC 21 in the present embodiment is used to refer to the contents of the inquiry from the user of the building 3 (hereinafter referred to as “building user”) provided by the management device 10 in a format that can be effectively used. Further, the user 2 can specify the conditions for acquiring the information from the management device 10 from the PC 21. The management device 10 may have each function of displaying the inquiry record information and specifying the search conditions of the PC 21.
ユーザ2は、複数存在するかもしれないが、図1では、一ユーザ2のみを図示している。また、ユーザ2は、ユーザ端末装置としてPC21を使用する場合を例にして説明するが、スマートフォンやタブレット端末等管理装置10からの情報を表示し、また、情報を表示させるための条件を入力可能なユーザインタフェースを有する機器であればよい。
There may be a plurality of users 2, but in FIG. 1, only one user 2 is shown. Further, although the case where the PC 21 is used as the user terminal device will be described as an example, the user 2 can display the information from the management device 10 such as a smartphone or a tablet terminal and can input the conditions for displaying the information. Any device may be used as long as it has a user interface.
図2は、本実施の形態における管理装置10を示すブロック構成図である。本実施の形態における管理装置10は、日報収集部11、問合せ情報生成部12、統合部13、表示情報生成部14、ユーザインタフェース(UI)制御部15、問合せ情報記憶部16、ビル情報記憶部17及び問合せ履歴情報記憶部18を有している。なお、本実施の形態において説明に用いない構成要素については図から省略している。
FIG. 2 is a block configuration diagram showing the management device 10 according to the present embodiment. The management device 10 in the present embodiment includes a daily report collection unit 11, an inquiry information generation unit 12, an integration unit 13, a display information generation unit 14, a user interface (UI) control unit 15, an inquiry information storage unit 16, and a building information storage unit. It has 17 and an inquiry history information storage unit 18. The components not used in the description in the present embodiment are omitted from the drawings.
本実施の形態における管理装置10は、PC等従前から存在する汎用的な情報処理装置のハードウェア構成で実現できる。すなわち、管理装置10は、CPU、ROM、RAM、ハードディスクドライブ(HDD)等の記憶手段、通信手段として設けられたネットワークインタフェースを内部バスに接続して構成される。また、マウスやキーボード等の入力手段やディスプレイとの表示手段を含むユーザインタフェースを必要により設けてもよい。
The management device 10 in the present embodiment can be realized by a hardware configuration of a general-purpose information processing device such as a PC that has existed before. That is, the management device 10 is configured by connecting a network interface provided as a storage means such as a CPU, ROM, RAM, a hard disk drive (HDD), and a communication means to an internal bus. Further, a user interface including an input means such as a mouse and a keyboard and a display means with a display may be provided as necessary.
日報収集部11は、各ビル3から送られてくる日報を収集する。日報には、設備保守のスケジュール等問合せ以外の内容を含む日報があるが、本実施の形態では、問合せに着目して処理するので、以降の説明では、日報と問合せとをほぼ同義に用いる。
The daily report collection unit 11 collects daily reports sent from each building 3. The daily report includes daily reports that include contents other than inquiries such as equipment maintenance schedules, but in the present embodiment, the inquiries are focused on and processed. Therefore, in the following description, the daily reports and the inquiries are used almost synonymously.
本実施の形態における「問合せ」には、ビル利用者から発信されるビル3の設備31に関する質問、要望、要求、苦情、発見した不具合の通知、報告等が含まれている。ビル管理会社1は、質問と同様にビル利用者からの要望や通知等に対しても何らかの応答をするので、本実施の形態では、ビル利用者から発信される情報を「問合せ」と総称する。「問合せ」には、例えば空調のリモコンが使えない(リモコンがすぐ壊れる)、室温を下げてほしい(設定温度を変更してほしい)などのビル利用者の設備31に対するニーズが内在していると考えられる。
The "inquiry" in the present embodiment includes questions, requests, requests, complaints, notifications of found defects, reports, etc. regarding the equipment 31 of the building 3 sent from the building user. Since the building management company 1 responds to requests and notifications from the building user in the same way as the question, in the present embodiment, the information transmitted from the building user is collectively referred to as "inquiry". .. The "inquiry" states that there is an inherent need for the equipment 31 of the building user, such as the remote control of the air conditioner cannot be used (the remote control breaks immediately), the room temperature should be lowered (the set temperature should be changed), and so on. Conceivable.
ビル利用者は、基本的には、ビル3で働く従業員を想定しているが、ビルへの訪問客やビルの管理者等を含めてもよい。
The building user is basically assumed to be an employee working in the building 3, but a visitor to the building, a building manager, etc. may be included.
問合せ情報生成部12は、収集した問合せから所定の項目の項目値を抽出し、抽出した項目値を含む問合せ情報を生成して問合せ情報記憶部16に保存する。また、問合せ情報生成部12は、問合せの記載内容を解析することによって当該問合せを所定のカテゴリに分類し、その分類した結果を問合せ情報に含める。
The inquiry information generation unit 12 extracts the item value of a predetermined item from the collected inquiry, generates the inquiry information including the extracted item value, and stores it in the inquiry information storage unit 16. Further, the inquiry information generation unit 12 classifies the inquiry into a predetermined category by analyzing the description contents of the inquiry, and includes the result of the classification in the inquiry information.
問合せ情報には、利用者によって問合せの対象となったビルを識別するための識別情報としてのビルIDが含まれている。また、ビル情報記憶部17には、管理対象とするビルに関するビル情報が記憶されているが、ビル情報には、当該ビルを識別するビルIDが付与されている。統合部13は、上記ビルIDによって問合せ情報とビル情報とを紐付け統合することによって問合せ履歴情報を生成して問合せ履歴情報記憶部18に登録する。
The inquiry information includes a building ID as identification information for identifying the building that was the subject of the inquiry by the user. Further, the building information storage unit 17 stores building information related to the building to be managed, and the building information is given a building ID that identifies the building. The integration unit 13 generates inquiry history information by associating and integrating the inquiry information and the building information by the building ID, and registers the inquiry history information storage unit 18.
表示情報生成部14は、問合せ履歴情報記憶部18に記憶されている問合せ履歴情報を参照して、ユーザ2により指定された条件に応じてビル利用者からの問合せの実績内容を示す問合せ実績情報を生成する。
The display information generation unit 14 refers to the inquiry history information stored in the inquiry history information storage unit 18, and indicates the inquiry record information indicating the actual content of the inquiry from the building user according to the conditions specified by the user 2. To generate.
前述したように、ユーザ2は、問合せ実績情報をPC21に表示し、また問合せ実績情報を表示させる条件をPC21から指定するが、ユーザインタフェース制御部15は、PC21との間で授受されるデータの入出力制御を行う。ユーザインタフェース制御部15は、操作受付部151及び表示制御部152を有する。操作受付部151は、ユーザ2によるPC21への操作内容を受け付ける。その操作内容には、条件の指定が含まれる。表示制御部152は、表示情報生成部14により生成された問合せ実績情報の表示制御を行う。なお、本実施の形態では、PC21がブラウザを使って問合せ実績情報を表示することを想定している。
As described above, the user 2 displays the inquiry record information on the PC 21 and specifies the conditions for displaying the inquiry record information from the PC 21, but the user interface control unit 15 receives data to and from the PC 21. Perform input / output control. The user interface control unit 15 includes an operation reception unit 151 and a display control unit 152. The operation reception unit 151 receives the operation content of the user 2 to the PC 21. The operation content includes the specification of conditions. The display control unit 152 controls the display of the inquiry record information generated by the display information generation unit 14. In this embodiment, it is assumed that the PC 21 displays the inquiry record information using a browser.
図3は、本実施の形態における問合せ情報記憶部16に記憶される問合せ情報のデータ構成例を示す図である。図4は、本実施の形態におけるビル情報記憶部17に記憶されるビル情報のデータ構成例を示す図である。そして、図5乃至図7は、本実施の形態における問合せ履歴情報記憶部18に記憶される問合せ履歴情報のデータ構成例を示す図であり、各項目の設定例を示す図である。このうち、図5には日報から抽出される項目の設定例が示され、図6には日報の記載内容を、AI(Artifical Intelligence)を利用した解析を行うことによって得られる問合せの分類項目の設定例が示され、図7にはビル情報から抽出される項目の設定例が示されている。
FIG. 3 is a diagram showing a data configuration example of inquiry information stored in the inquiry information storage unit 16 in the present embodiment. FIG. 4 is a diagram showing a data configuration example of building information stored in the building information storage unit 17 in the present embodiment. 5 to 7 are diagrams showing a data configuration example of inquiry history information stored in the inquiry history information storage unit 18 in the present embodiment, and are diagrams showing setting examples of each item. Of these, FIG. 5 shows an example of setting items extracted from the daily report, and FIG. 6 shows the classification items of the inquiry obtained by analyzing the description contents of the daily report using AI (Artificial Intelligence). A setting example is shown, and FIG. 7 shows a setting example of items extracted from the building information.
まず、図3に示す問合せ情報は、日報から得られる項目と、日報の記載内容を入力としAIを利用した解析によって当該問合せが分類され当該問合せに付与される属性項目(以下、「付与属性」ともいう)とに大別される。図3に示す問合せ内容(日報原文)は、前述した日報の記載内容に相当し、ビル利用者による記述内容である。項目「対応・処置」には、問合せに対する応答や処置の具体的内容がビル保守員等によって事後的に設定される。項目「フォロー事項」には、応答や処置の時系列な情報がビル保守員等によって事後的に設定される。
First, in the inquiry information shown in FIG. 3, the items obtained from the daily report and the attribute items given to the inquiry after the inquiry is classified by analysis using AI with the description contents of the daily report as input (hereinafter, "assigned attribute"). It is also roughly divided into). The inquiry content (original text of the daily report) shown in FIG. 3 corresponds to the description content of the daily report described above, and is the description content by the building user. In the item "Response / Treatment", the response to the inquiry and the specific content of the treatment are set after the fact by the building maintenance staff or the like. In the item "follow-up items", time-series information on responses and actions is set ex post facto by building maintenance personnel and the like.
付与属性は、日報原文、対応・処置及びフォロー事項の各項目への設定内容が解析されることによって得られる項目である。本実施の形態では、付与属性を、問合せ情報生成部12がAIを利用して設定するが、ビル利用者や各ビル3の管理者に設定させて、日報収集部11が収集する日報に含ませるようにしてもよい。ここで、付与属性に含まれる各項目について説明する。
The assigned attribute is an item obtained by analyzing the setting contents for each item of the daily report original text, correspondence / treatment, and follow-up items. In the present embodiment, the assignment attribute is set by the inquiry information generation unit 12 using AI, but it is included in the daily report collected by the daily report collection unit 11 by having the building user or the manager of each building 3 set it. You may let it. Here, each item included in the given attribute will be described.
「問合せ区分」は、当該問合せを所定の区分に分類するための項目である。分類される区分は予め定められているので、問合せ情報生成部12は、日報原文を解析することによって、当該問合せをいずれかの区分に振り分けることになる。後述する「問合せ者区分」においても同様である。「顧客ニーズ」は、問合せ内容から得られるビル利用者の設備31に対する要求や要望である。例えば、「暑い」という顧客ニーズは、その裏返しの設定温度を下げてほしいというニーズが内在されていると考えられる。同様に、「危険」という顧客ニーズは、その裏返しの安全にしてほしいというニーズが内在されていると考えられる。「問合せ階」及び「問合せ部屋」は、問合せの対象となる設備31が設定されているビル3の階及び部屋である。「問合せ者」は、問合せをしたビル利用者である。「問合せ者区分」は、問合せ者を区分に分類するための項目である。分類される区分は、予め定められている。「問合せ設備」は、問合せの対象となる設備31である。
"Inquiry classification" is an item for classifying the inquiry into a predetermined classification. Since the categories to be classified are predetermined, the inquiry information generation unit 12 allocates the inquiry to any of the categories by analyzing the original text of the daily report. The same applies to the "inquirer classification" described later. The "customer needs" are requests and requests for the equipment 31 of the building user obtained from the contents of the inquiry. For example, the customer need of "hot" is considered to have an inherent need to lower the set temperature inside out. Similarly, the customer need of "danger" is considered to have an inherent need to make it safe inside out. The "inquiry floor" and the "inquiry room" are the floors and rooms of the building 3 in which the equipment 31 to be inquired is set. The "inquirer" is the building user who made the inquiry. The "inquirer classification" is an item for classifying the inquirer into a classification. The categories to be classified are predetermined. The “inquiry equipment” is the equipment 31 to be inquired.
「問合せ原因」は、ビル利用者が問合せをした原因である。「処置」は、問合せに対して実施した処置である。「対応日時」は問合せに対応した日時、「対応完了時間」は当該対応の完了日時、「対応時間」は当該対応に要した時間長である。
"Inquiry cause" is the cause of the inquiry by the building user. “Action” is the action taken in response to the query. The "response date and time" is the date and time when the inquiry was responded, the "response completion time" is the completion date and time of the response, and the "response time" is the time length required for the response.
図4において、ビル情報に含まれる「延べ床面積」は、ビル3の各階の床面積の合計値である。「延べ床規模」は、規模を示す範囲が予め決められており、「延べ床面積」を参照にいずれかの規模に割り振られる。また、「主要テナント属性」には、ビルに入居している企業の業態等が設定される。ビルがテナントビルの場合、主となるテナントの業態が設定される。「用途」は、ビルの用途が設定される。1つに特定できない場合は「複合」が設定される。本実施の形態では、後述するように問合せを項目値によって集計するので、「主要テナント属性」及び「用途」に設定される項目値は、予め定められているものの中から選択され設定される。「所在地(住所)」には、ビル3の住所が設定される。「都道府県」には、ビル3が所在する都道府県が設定される。「竣工年」には、ビル3が完成した年が設定される。「築年月」には、竣工年からの経過した年が計算され設定される。なお、ビルIDは、問合せ情報との対応付けがわかりやすいように便宜的に付けている。
In FIG. 4, the "total floor area" included in the building information is the total floor area of each floor of the building 3. The "total floor area" has a predetermined range indicating the scale, and is allocated to any scale with reference to the "total floor area". In addition, the business type of the company occupying the building is set in the "main tenant attribute". If the building is a tenant building, the format of the main tenant is set. For "use", the use of the building is set. If it cannot be specified as one, "composite" is set. In the present embodiment, since the queries are aggregated by the item values as described later, the item values set in the "main tenant attribute" and the "use" are selected and set from the predetermined ones. The address of the building 3 is set in the "location (address)". The prefecture where the building 3 is located is set as the "prefecture". The year when the building 3 is completed is set in the "completion year". The year that has passed since the completion year is calculated and set in the "building date". The building ID is attached for convenience so that the correspondence with the inquiry information can be easily understood.
管理装置10における各構成要素11~15は、管理装置10を形成するコンピュータと、コンピュータに搭載されたCPUで動作するプログラムとの協調動作により実現される。また、各記憶部16~18は、管理装置10に搭載されたHDDにて実現される。あるいは、RAM又は外部にある記憶手段をネットワーク経由で利用してもよい。
Each component 11 to 15 in the management device 10 is realized by a cooperative operation between the computer forming the management device 10 and the program running on the CPU mounted on the computer. Further, each of the storage units 16 to 18 is realized by the HDD mounted on the management device 10. Alternatively, RAM or an external storage means may be used via the network.
また、本実施の形態で用いるプログラムは、通信手段により提供することはもちろん、CD-ROMやUSBメモリ等のコンピュータ読み取り可能な記録媒体に格納して提供することも可能である。通信手段や記録媒体から提供されたプログラムはコンピュータにインストールされ、コンピュータのCPUがプログラムを順次実行することで各種処理が実現される。
Further, the program used in the present embodiment can be provided not only by communication means but also by storing it in a computer-readable recording medium such as a CD-ROM or a USB memory. The programs provided by the communication means and the recording medium are installed in the computer, and various processes are realized by sequentially executing the programs by the CPU of the computer.
次に、本実施の形態における動作について説明する。本実施の形態では、問合せ履歴情報記憶部18に保存されている問合せ履歴情報から、ユーザ2により指定された条件に応じて問合せ実績情報を生成し、PC21に表示させることによってビル利用者からの問合せ内容の実績を有効利用できるような形式にてユーザ2に提供することを特徴としている。このユーザ2に提供する問合せ実績情報の表示画面の構成例を図9,10,15に示しているが、問合せ実績情報の生成に必要な情報は、事前に用意されているものとして説明する。以下、本実施の形態において問合せ実績情報を表示させる処理について図8に示すフローチャートを用いて説明する。
Next, the operation in this embodiment will be described. In the present embodiment, the inquiry record information is generated from the inquiry history information stored in the inquiry history information storage unit 18 according to the conditions specified by the user 2, and is displayed on the PC 21 to be displayed by the building user. The feature is that the results of the inquiry contents are provided to the user 2 in a format that can be effectively used. Although the configuration example of the display screen of the inquiry record information provided to the user 2 is shown in FIGS. 9, 10 and 15, the information necessary for generating the inquiry record information will be described as being prepared in advance. Hereinafter, the process of displaying the inquiry record information in the present embodiment will be described with reference to the flowchart shown in FIG.
まず、ユーザ2は、所定のアプリケーションを起動するなどの所定の操作をすることで図9に例示する検索画面をPC21に表示させる。より詳細は、PC21は、所定のアプリケーションが起動されたことに応じて画面送信要求を管理装置10へ送信する。管理装置10における表示情報生成部14は、問合せ履歴情報記憶部18から全ての問合せ履歴情報を抽出して問合せ実績情報を生成する。表示制御部152は、問合せ実績情報を含む検索画面表示用のHTML(HyperText Markup Language)データを送信することで、PC21のブラウザに検索画面を表示させる(ステップ101)。ここで、図9に示す検索画面50の構成について説明する。
First, the user 2 causes the PC 21 to display the search screen illustrated in FIG. 9 by performing a predetermined operation such as starting a predetermined application. More specifically, the PC 21 transmits a screen transmission request to the management device 10 in response to the activation of a predetermined application. The display information generation unit 14 in the management device 10 extracts all the inquiry history information from the inquiry history information storage unit 18 and generates the inquiry record information. The display control unit 152 causes the browser of the PC 21 to display the search screen by transmitting HTML (HyperText Markup Language) data for displaying the search screen including the inquiry record information (step 101). Here, the configuration of the search screen 50 shown in FIG. 9 will be described.
本実施の形態では、検索条件としてビル3が設置されている場所、規模、築年数、用途及び問合せ区分を指定することができる。もちろん、他の項目を検索条件として指定できるようにしてもよい。なお、「検索条件」というのは、問合せ履歴情報記憶部18に記憶されている問合せ履歴情報の中から問合せ実績情報を生成するために用いる問合せ履歴情報を抽出する絞込条件に等しい。
In this embodiment, the location, scale, age, use, and inquiry category where the building 3 is installed can be specified as search conditions. Of course, other items may be specified as search conditions. The "search condition" is equivalent to a narrowing condition for extracting the inquiry history information used for generating the inquiry record information from the inquiry history information stored in the inquiry history information storage unit 18.
図9に示すように、検索画面の上方には、各検索条件を指定するための指定領域51~55が設けられている。指定領域51~55の下方には、検索画面ボタン56とフィルターボタン57が用意されている。本実施の形態では、検索結果を検索画面上に表示するように画面構成しているので、その検索結果を表示するための結果表示領域58を検索画面の下方に設けている。そして、結果表示領域58の右上に検索結果の総数を表示するための総数表示領域59が設けられている。
As shown in FIG. 9, designated areas 51 to 55 for designating each search condition are provided above the search screen. Below the designated areas 51 to 55, a search screen button 56 and a filter button 57 are provided. In the present embodiment, since the screen is configured to display the search result on the search screen, a result display area 58 for displaying the search result is provided below the search screen. A total display area 59 for displaying the total number of search results is provided in the upper right of the result display area 58.
まず、ユーザ2からの要求に応じて検索画面がPC21に表示されるとき、すなわち、検索条件がユーザ2によってまだ指定されていないときの検索画面の初期画面には、以下の情報が表示される。この初期画面について、検索画面の構成と合わせて説明する。なお、前述したように、検索画面に表示される問合せ実績情報は、表示情報生成部14によって生成され、表示制御部152による制御に従ってPC21に表示されるが、以降の説明では、表示情報生成部14及び表示制御部152の動作は、適宜省略する場合がある。
First, the following information is displayed on the initial screen of the search screen when the search screen is displayed on the PC 21 in response to the request from the user 2, that is, when the search conditions have not yet been specified by the user 2. .. This initial screen will be described together with the configuration of the search screen. As described above, the inquiry record information displayed on the search screen is generated by the display information generation unit 14 and displayed on the PC 21 under the control of the display control unit 152. However, in the following description, the display information generation unit The operations of 14 and the display control unit 152 may be omitted as appropriate.
結果表示領域58には、表示情報生成部14により生成された問合せ実績情報が表示される。初期画面では、ユーザ2により条件が指定されていないときに生成された問合せ実績情報が表示される。具体的には、ビル3のリストが表示される。本実施の形態では、問合せ履歴情報に含まれているビル名、用途、都道府県及び問合せ設備の各項目を表示対象としている。結果表示領域58における表示項目の例では、1つのビル3に対して問合せの対象となる設備、すなわち問合せ設備は複数存在しうるので、総数表示領域59に表示される総数は、契約中のビル3の総数とは限らない。換言すると、表示項目から問合せ設備を除外すると、契約中のビル3の総数となる。また、問い合わせされていない設備31も存在しうることから管理対象の設備31の総数とは限らない。なお、結果表示領域58に表示する項目の構成は、この例に限る必要はない。
In the result display area 58, the inquiry record information generated by the display information generation unit 14 is displayed. On the initial screen, the inquiry record information generated when the condition is not specified by the user 2 is displayed. Specifically, a list of buildings 3 is displayed. In the present embodiment, each item of the building name, use, prefecture, and inquiry facility included in the inquiry history information is displayed. In the example of the display items in the result display area 58, since there may be a plurality of facilities to be inquired about one building 3, that is, a plurality of inquiry facilities, the total number displayed in the total number display area 59 is the contracted building. It is not always the total number of 3. In other words, if the inquiry equipment is excluded from the display items, the total number of buildings 3 under contract is obtained. Further, since there may be equipment 31 that has not been inquired, the total number of equipment 31 to be managed is not limited. The configuration of the items to be displayed in the result display area 58 does not have to be limited to this example.
場所の検索条件を指定させるための指定領域(以下、「場所指定領域」という)51には、結果表示領域58に表示されている情報が場所毎に集計されて表示される。本実施の形態では、場所の初期位置として日本を表示し、集計単位を都道府県毎と初期設定しているので、表示情報生成部14は、問合せ履歴情報を都道府県毎に集計する。表示制御部152は、各都道府県に対応させて初期値としてPC21に表示させる。表示制御部152は、集計値を数値にて表示させてもよいが、集計値が取りうる値の範囲毎に異なる色を割り当て、各都道府県が該当する色で場所指定領域51に表示されている都道府県を表示させる。通常、大きい値ほど濃い色を配色することによって値が大きいことを直観的に示すが、これに限る必要はない。また、本実施の形態では、色という表示属性によって集計値が含まれる範囲を把握できるようにしたが、他の表示属性を用いてもよい。また、棒グラフ等集計値の大小の違いがわかるように表示してもよい。
The information displayed in the result display area 58 is aggregated and displayed for each place in the designated area (hereinafter referred to as "place designation area") 51 for designating the search condition of the place. In the present embodiment, Japan is displayed as the initial position of the place, and the aggregation unit is initially set to each prefecture. Therefore, the display information generation unit 14 aggregates the inquiry history information for each prefecture. The display control unit 152 displays on the PC 21 as an initial value corresponding to each prefecture. The display control unit 152 may display the aggregated value numerically, but assigns a different color to each range of values that the aggregated value can take, and each prefecture is displayed in the location designation area 51 in the corresponding color. Display the prefecture where you are. Usually, the larger the value, the darker the color is, which intuitively indicates that the value is larger, but the value is not limited to this. Further, in the present embodiment, the range including the aggregated value can be grasped by the display attribute called color, but other display attributes may be used. In addition, it may be displayed so that the difference in the total value such as a bar graph can be seen.
規模の検索条件を指定させるための指定領域(以下、「規模指定領域」という)52には、検索画面上、上下方向のバー52aが示されている。そして、規模の大きさは、バー52aのスライダー52bをユーザ2に操作させることによって指定させる。初期画面では、初期設定されていないことを示すためにスライダー52bを最下端に表示させるようにしてもよい。スライダー52bは、ユーザ2の操作に応じて伸縮可能であり、ユーザ2は、規模を範囲指定することが可能である。
A bar 52a in the vertical direction is shown on the search screen in the designated area (hereinafter referred to as "scale designation area") 52 for designating the scale search condition. Then, the size of the scale is specified by having the user 2 operate the slider 52b of the bar 52a. On the initial screen, the slider 52b may be displayed at the lowermost end to indicate that the initial setting has not been made. The slider 52b can be expanded and contracted according to the operation of the user 2, and the user 2 can specify the range of the scale.
築年数の検索条件を指定させるための指定領域(以下、「築年数指定領域」という)53には、検索画面上、左右方向のスライドバー53aが示されている。そして、築年数は、スライドバー53aのスライダー53bをユーザ2に操作させることによって指定させる。初期画面では、初期設定されていないことを示すためにスライダー53bを最左端に表示させるようにしてもよい。スライダー53bは、ユーザ2の操作に応じて伸縮可能であり、ユーザ2は、築年数を範囲指定することが可能である。
A slide bar 53a in the left-right direction is shown on the search screen in the designated area 53 for designating the search condition for the age of the building (hereinafter referred to as the "area for specifying the age of the building") 53. Then, the age of the building is specified by having the user 2 operate the slider 53b of the slide bar 53a. On the initial screen, the slider 53b may be displayed at the leftmost end to indicate that the initial setting has not been made. The slider 53b can be expanded and contracted according to the operation of the user 2, and the user 2 can specify the age range.
用途の検索条件を指定するための指定領域(以下、「用途指定領域」という)54には、問合せ履歴情報記憶部18に記憶されている全ての情報に設定されている用途が抽出されて表示される。図9には、事務所、複合等の用途が模式的に示されているが、複数の用途を選択しやすいように文字にてリスト表示するなど他の方法で表示させるようにしてもよい。初期画面では、いずれの用途も選択されていない状態で表示される。ユーザ2は、所定の操作を行うことで複数の用途を選択することができる。
In the designated area (hereinafter referred to as "use designation area") 54 for designating the search condition of the use, the use set in all the information stored in the inquiry history information storage unit 18 is extracted and displayed. Will be done. Although the uses such as office and compound are schematically shown in FIG. 9, it may be displayed by another method such as displaying a list in characters so that a plurality of uses can be easily selected. On the initial screen, none of the uses is selected. The user 2 can select a plurality of uses by performing a predetermined operation.
問合せ区分の検索条件を指定するための指定領域(以下、「問合せ区分指定領域」という)55には、問合せ履歴情報記憶部18に記憶されている全ての情報に設定されている問合せ区分が抽出されて表示させる。表示制御部152は、該当する問合せの数に応じてワードクラウドによって問い合わせ区分を表示させるようにしている。すなわち、問い合わせ区分は、問合せ件数が多いほど大きい文字にて表示される。初期画面では、いずれの問合せ区分も選択されていない状態で表示される。ユーザ2は、所定の操作を行うことで複数の問い合わせ区分を選択することができる。図9に示す表示例では、問合せ区分をワードクラウドによって表示させているが、この形式にて表示させなくてもよい。例えば、問合せ区分を、問合せの内容によって複数のグループに分類する。これにより、ユーザ2は、1回の選択操作で複数の問合せ区分を検索条件として指定することができる。
In the designated area (hereinafter referred to as "query category designation area") 55 for designating the search condition of the query category, the query categories set in all the information stored in the inquiry history information storage unit 18 are extracted. Is displayed. The display control unit 152 displays the inquiry classification by the word cloud according to the number of corresponding inquiries. That is, the inquiry category is displayed in larger characters as the number of inquiries increases. On the initial screen, none of the query categories are selected. The user 2 can select a plurality of inquiry categories by performing a predetermined operation. In the display example shown in FIG. 9, the inquiry classification is displayed by the word cloud, but it is not necessary to display it in this format. For example, the query classification is classified into a plurality of groups according to the content of the query. As a result, the user 2 can specify a plurality of inquiry categories as search conditions with one selection operation.
検索画面の構成及び初期画面については、上記の通りである。ユーザ2は、検索画面の各指定領域51~55から検索条件を指定することができる。なお、ユーザは、場所、規模、築年数、用途及び問合せ区分の各検索条件として指定する項目の全てを指定する必要はなく少なくとも1つの項目を検索条件として指定すればよい。以下、検索項目毎の条件の指定方法について説明する。
The structure of the search screen and the initial screen are as described above. User 2 can specify search conditions from each designated area 51 to 55 on the search screen. The user does not have to specify all the items specified as the search conditions for each of the location, scale, age, use, and inquiry category, and may specify at least one item as the search condition. Hereinafter, a method of specifying conditions for each search item will be described.
まず、場所についての条件を指定する場合、ユーザは、場所指定領域51から検索対象としたい場所、図9に示す例では、いずれかの都道府県を選択する。複数の都道府県を選択してもよい。
First, when specifying a condition for a place, the user selects a place to be searched from the place designation area 51, or one of the prefectures in the example shown in FIG. You may select multiple prefectures.
図9に示す表示例では、1又は複数の都道府県を選択することになるが、これに限るものではない。例えば、入力手段としてマウスを用いている場合、マウスホールを回転させるなどして場所指定領域51に表示させている地図を拡縮する。例えば、地図を拡大させることで、1つの都道府県に含まれる市、区、町などより狭い範囲が表示される、これにより、ユーザ2は、より狭い範囲の場所を指定することができる。
In the display example shown in FIG. 9, one or more prefectures are selected, but the present invention is not limited to this. For example, when a mouse is used as an input means, the map displayed in the location designation area 51 is enlarged or reduced by rotating the mousehole. For example, by enlarging the map, a narrower range such as a city, ward, or town included in one prefecture is displayed, so that the user 2 can specify a location in a narrower range.
また、ユーザ2がドラッグ操作すると、表示されている地図は、その操作方向に移動する。これにより、ユーザ2は、日本のみならず、他の国の場所を検索条件として指定することができる。
Also, when the user 2 drags, the displayed map moves in the operation direction. As a result, the user 2 can specify a location not only in Japan but also in another country as a search condition.
規模についての条件を指定する場合、ユーザ2は、規模指定領域52内のスライダー52bを移動させて検索対象とする規模を指定させる。図7に示すように、ビル3の規模は、範囲によって指定されるので、スライダー52bは、移動に伴っていずれかの範囲を指定することになる。ユーザ2は、所定の操作を行うことで複数の規模の範囲を選択してもよい。
When specifying the condition for the scale, the user 2 moves the slider 52b in the scale designation area 52 to specify the scale to be searched. As shown in FIG. 7, since the scale of the building 3 is specified by the range, the slider 52b specifies one of the ranges as it moves. The user 2 may select a range of a plurality of scales by performing a predetermined operation.
築年数についての条件を指定する場合、ユーザ2は、築年数指定領域53内のスライダー53bを移動させて検索対象とする築年数を指定させる。ユーザ2は、例えば5年から10年の間などのように築年数を範囲指定することができる。
When specifying the condition for the building age, the user 2 moves the slider 53b in the building age designation area 53 to specify the building age to be searched. User 2 can specify a range of ages, such as between 5 and 10 years.
用途についての条件を指定する場合、ユーザ2は、用途指定領域54に表示されている用途の中から検索条件としたい用途を選択する。ユーザ2は、複数の用途を選択することができる。
When specifying the conditions for the usage, the user 2 selects the usage to be the search condition from the usages displayed in the usage designation area 54. User 2 can select a plurality of uses.
問合せ区分についての条件を指定する場合、ユーザ2は、問合せ区分指定領域55に表示されている問合せ区分の中から検索条件としたい問合せ区分を選択する。ユーザ2は、複数の問合せ区分を選択することができる。
When specifying the condition for the inquiry category, the user 2 selects the inquiry category to be the search condition from the inquiry categories displayed in the inquiry category designation area 55. User 2 can select a plurality of inquiry categories.
以上のようにして検索条件が指定されると、操作受付部151は、ユーザ2による操作の内容を受け付ける(ステップ102)。これにより、表示情報生成部14は、ユーザ2が指定した検索条件を認識することができる。本実施の形態では、検索ボタン(図示せず)が押下されなくても、指定された検索条件に従って問合せ実績情報を表示情報生成部14に生成させ、生成された問合せ実績情報が反映された検索画面が逐次表示されるよう表示制御部152に表示制御させるようにした。このように、本実施の形態では、選択過程においても検索条件に合致した問合せ履歴情報に対応するビル3のリストが結果表示領域58に表示され、これに伴い、場所指定領域51の表示内容も更新される。
When the search condition is specified as described above, the operation reception unit 151 accepts the content of the operation by the user 2 (step 102). As a result, the display information generation unit 14 can recognize the search condition specified by the user 2. In the present embodiment, even if the search button (not shown) is not pressed, the display information generation unit 14 is made to generate the inquiry record information according to the specified search condition, and the generated inquiry record information is reflected in the search. The display control unit 152 is made to control the display so that the screens are displayed sequentially. As described above, in the present embodiment, the list of the buildings 3 corresponding to the inquiry history information matching the search conditions is displayed in the result display area 58 even in the selection process, and the display contents of the location designation area 51 are also displayed accordingly. Will be updated.
前述したように、表示制御部152は、問合せ実績情報の表示が要求されたときの初期画面として、また、各画面から検索画面ボタン56が選択されたときに(ステップ103でY)、検索画面を表示させる。そして、表示情報生成部14は、ユーザ2により指定された検索条件に応じて問合せ実績情報を生成し(ステップ105)、表示制御部152は、生成された問合せ実績情報を検索画面に表示させる(ステップ106)。
As described above, the display control unit 152 serves as an initial screen when the display of the inquiry record information is requested, and when the search screen button 56 is selected from each screen (Y in step 103), the search screen is displayed. Is displayed. Then, the display information generation unit 14 generates inquiry record information according to the search condition specified by the user 2 (step 105), and the display control unit 152 displays the generated inquiry record information on the search screen (step 105). Step 106).
次に、検索画面からフィルターボタン57が選択されると(ステップ102,103でN,107でY)、表示情報生成部14は、ユーザ2により指定された検索条件に従って問合せ実績情報を生成し(ステップ108)、表示制御部152は、生成された問合せ実績情報、すなわち検索結果表示するためにフィルターダッシュボード60をPC21に表示させる(ステップ109)。ここで、検索結果を表示するためのフィルターダッシュボード60について説明する。
Next, when the filter button 57 is selected from the search screen (N in steps 102 and 103, Y in 107), the display information generation unit 14 generates inquiry record information according to the search conditions specified by the user 2 (n). Step 108), the display control unit 152 causes the PC 21 to display the generated inquiry record information, that is, the filter dashboard 60 for displaying the search result (step 109). Here, the filter dashboard 60 for displaying the search result will be described.
図10は、本実施の形態におけるフィルターダッシュボード60の表示例を示す図である。「ダッシュボード」とは、複数の情報源からデータを集め、概要をまとめて一覧表示する画面やソフトウェアのことをいうが、本実施の形態においては、表示情報生成部14が問合せ履歴情報から検索条件に合致する問合せ履歴情報を抽出し、所定の処理を実施して生成された問合せ実績情報、すなわち検索結果を表示させるための画面のことを意味する。フィルターダッシュボード60に表示される問合せ実績情報には、後述するように問合せ実績情報を所定の項目に基づいて集計して得られる統計情報が含まれる。
FIG. 10 is a diagram showing a display example of the filter dashboard 60 according to the present embodiment. The "dashboard" refers to a screen or software that collects data from a plurality of information sources and displays a list of summaries, but in the present embodiment, the display information generation unit 14 searches from the inquiry history information. It means a screen for extracting inquiry history information that matches the conditions and displaying the inquiry record information generated by performing a predetermined process, that is, the search result. The inquiry record information displayed on the filter dashboard 60 includes statistical information obtained by aggregating the inquiry record information based on a predetermined item as described later.
フィルターダッシュボード60の画面上方には、図9に示す検索画面と同じ検索条件を設定するための各指定領域51~55が表示され、各指定領域51~55には、設定された検索条件が表示される。
At the upper part of the screen of the filter dashboard 60, each designated area 51 to 55 for setting the same search condition as the search screen shown in FIG. 9 is displayed, and each designated area 51 to 55 contains the set search condition. Is displayed.
フィルターダッシュボード60の画面下方は、検索結果を表示するための結果表示領域であり、結果表示領域には、各指定領域51~55で指定された検索条件に従った検索結果が表示される。本実施の形態では、結果表示領域を4分割し、4種類の情報を各領域61~64に表示させている場合を示している。各領域61~64に表示される拡大図をそれぞれ図11~14に示す。
The lower part of the screen of the filter dashboard 60 is a result display area for displaying search results, and in the result display area, search results according to the search conditions specified in each of the designated areas 51 to 55 are displayed. In the present embodiment, the result display area is divided into four, and four types of information are displayed in each of the areas 61 to 64. Enlarged views displayed in each of the areas 61 to 64 are shown in FIGS. 11 to 14, respectively.
まず、図11に示すように、領域61には、検索条件に合致した問合せ履歴情報を問合せ設備毎に集計して、各問合せ設備の全体を占める割合を求め、その割合の多い順に並べた結果が表示される。ユーザ2は、この表示された内容からどの設備に対する問合せが多いのかを認識することができる。
First, as shown in FIG. 11, in the area 61, the inquiry history information matching the search conditions is aggregated for each inquiry facility, the ratio of the entire inquiry equipment is obtained, and the results are arranged in descending order of the ratio. Is displayed. The user 2 can recognize which equipment is frequently inquired from the displayed contents.
図12に示すように、領域62には、検索条件に合致した問合せ履歴情報を問合せ原因毎に集計して、各問合せ原因の全体を占める割合を求め、その割合の多い順に並べた結果が表示される。ユーザ2は、この表示された内容から何が原因で問合せが多いのかを認識することができる。
As shown in FIG. 12, in the area 62, the inquiry history information matching the search conditions is aggregated for each inquiry cause, the ratio of each inquiry cause occupying the whole is obtained, and the results arranged in descending order of the ratio are displayed. Will be done. The user 2 can recognize the cause of many inquiries from the displayed contents.
図13に示すように、領域62には、問合せ件数と、対応時間の時間的推移が表示される。棒グラフで示されている問合せ件数は、検索条件に合致した問合せ履歴情報を、1時間毎に集計して算出される。折れ線グラフで示されている対応時間は、問合せへの対応に要した時間である。対応時間は、検索条件に合致した問合せ履歴情報に含まれている対応時間を1時間毎に集計することで算出できる。例えば、午後において、問合せ件数は、14時をピークに減少しているのに対し、対応時間のピークは15時である。これは、14時台の問合せ件数が多いことから対応が15時台にずれ込んでいると推定できる。
As shown in FIG. 13, the number of inquiries and the time transition of the response time are displayed in the area 62. The number of inquiries shown in the bar graph is calculated by aggregating the inquiry history information that matches the search conditions every hour. The response time shown in the line graph is the time required to respond to the inquiry. The response time can be calculated by totaling the response time included in the inquiry history information that matches the search conditions every hour. For example, in the afternoon, the number of inquiries peaked at 14:00 and decreased, while the response time peaked at 15:00. It can be estimated that this is because the number of inquiries in the 14:00 range is large, and the response is delayed to the 15:00 range.
図14に示すように、領域63には、問合せ件数と、対応時間の時間的推移が表示される。図13では、時間毎に集計しているが、図14では、月毎に集計した結果が表示される。このように、異なる期間で集計した結果で問合せ件数と対応時間を提供してもよい。なお、図13,14における集計単位とする時間長は、この例に限る必要はない。例えば、3時間毎や季節毎に集計してもよい。
As shown in FIG. 14, the number of inquiries and the time transition of the response time are displayed in the area 63. In FIG. 13, the total is calculated for each hour, but in FIG. 14, the result of totaling for each month is displayed. In this way, the number of inquiries and the response time may be provided based on the results of aggregation in different periods. The time length as the aggregation unit in FIGS. 13 and 14 does not have to be limited to this example. For example, it may be totaled every 3 hours or every season.
以上説明したように、ユーザ2は、表示される問合せ実績情報から問合せの実績に基づく統計情報を得ることができるので、新築又はリノベーションする際には、設備を異なる機種やメーカの入れ替えや保守の管理体制の見直し等を検討することができる。この結果、ビル利用者の苦情を解消したり、要望を受け入れたりすることができ、新築又はリノベーション後のビル3においては、問合せの回数の削減、ひいては顧客ニーズを向上させることが可能となる。
As described above, since the user 2 can obtain statistical information based on the inquiry record from the displayed inquiry record information, when constructing a new building or renovating, the equipment is replaced or maintained by a different model or manufacturer. You can consider reviewing the management system. As a result, complaints from building users can be resolved and requests can be accepted, and in the newly built or renovated building 3, the number of inquiries can be reduced and customer needs can be improved.
ユーザ2は、フィルターダッシュボード60の検索画面ボタン56を選択することによって(ステップ103でY)、図8に示す検索画面に戻ることができる。なお、図10に示すフィルターダッシュボード60の各指定領域51~55から検索条件を変更することによって、検索画面に遷移させることなく統計情報を更新できるようにしてもよい。
User 2 can return to the search screen shown in FIG. 8 by selecting the search screen button 56 of the filter dashboard 60 (Y in step 103). By changing the search conditions from the designated areas 51 to 55 of the filter dashboard 60 shown in FIG. 10, the statistical information may be updated without transitioning to the search screen.
次に、検索画面の結果表示領域58からいずれかのビル3が選択されると(ステップ110でY)、表示情報生成部14は、ユーザ2により選択されたビル3に対応する問合せ履歴情報を参照して、ユーザ2により指定された検索条件に従って問合せ実績情報を生成し(ステップ111)、表示制御部152は、生成された問合せ実績情報、すなわち検索結果表示するために単体ダッシュボード70をPC21に表示させる(ステップ112)。ここで、検索結果を表示するための単体ダッシュボード70について説明する。
Next, when any building 3 is selected from the result display area 58 of the search screen (Y in step 110), the display information generation unit 14 inputs the inquiry history information corresponding to the building 3 selected by the user 2. With reference to this, the inquiry record information is generated according to the search conditions specified by the user 2 (step 111), and the display control unit 152 uses the PC21 to display the generated inquiry record information, that is, the search result. Is displayed (step 112). Here, a single dashboard 70 for displaying search results will be described.
図15は、本実施の形態における単体ダッシュボード70の表示例を示す図である。単体ダッシュボード70に表示される問合せ実績情報は、後述するようにユーザ2により選択されたビル3に対応する問合せ件数に関する統計情報が含まれる。本実施の形態においては、ユーザ2により選択されたビル3に関する問合せ実績情報を4種類の形態にて各領域71~76に表示させる。
FIG. 15 is a diagram showing a display example of the single dashboard 70 according to the present embodiment. The inquiry record information displayed on the single dashboard 70 includes statistical information regarding the number of inquiries corresponding to the building 3 selected by the user 2 as described later. In the present embodiment, the inquiry record information regarding the building 3 selected by the user 2 is displayed in each area 71 to 76 in four types of forms.
まず、領域(以下、「件数推移表示領域」という)71には、検索画面からユーザ2により選択されたビル(以下、「選択ビル」という)3における問合せ件数の推移を示す情報が表示される。図15に示す表示例では、4月から翌年3月までの1年間の問合せ件数を月毎に集計して、3年分のデータを折れ線グラフにて表示させている。問合せ件数の推移から、問合せ件数の多い月に対する対応等を検討することができる。
First, in the area (hereinafter referred to as "number transition display area") 71, information indicating the transition of the number of inquiries in the building (hereinafter referred to as "selected building") 3 selected by the user 2 from the search screen is displayed. .. In the display example shown in FIG. 15, the number of inquiries for one year from April to March of the following year is totaled monthly, and the data for three years is displayed in a line graph. From the transition of the number of inquiries, it is possible to consider how to deal with months with a large number of inquiries.
領域(以下、「階別件数表示領域」という)72には、選択ビル3の階毎の問合せ件数を示す情報が表示される。表示情報生成部14は、選択ビル3の問合せ履歴情報に含まれる問合せ階を階毎に集計して算出する。図16は、階別件数表示領域72を拡大した図である。図面右側には、階毎の問合せ件数の総数が示されている。図面左側には、階毎の問合せ件数が時間毎に細分化して示されている。選択ビル3の9階に例示したように、問合せ件数の数に応じて色を変えている。問合せ件数の数が多いほど濃い色で表示することで、問合せ件数の多い時間帯がわかるようにしている。なお、他の階に関しては、表示を適宜省略している。本実施の形態では、問合せ件数を月単位で表示しているが、細分化する時間幅は、ユーザ2が指定できるようにしてもよい。
Information indicating the number of inquiries for each floor of the selected building 3 is displayed in the area (hereinafter referred to as "number display area by floor") 72. The display information generation unit 14 totals and calculates the inquiry floors included in the inquiry history information of the selected building 3 for each floor. FIG. 16 is an enlarged view of the number display area 72 by floor. On the right side of the drawing, the total number of inquiries for each floor is shown. On the left side of the drawing, the number of inquiries for each floor is subdivided by time. As illustrated on the 9th floor of the selection building 3, the colors are changed according to the number of inquiries. The larger the number of inquiries, the darker the color is displayed so that the time zone when the number of inquiries is large can be seen. The display of other floors is omitted as appropriate. In the present embodiment, the number of inquiries is displayed on a monthly basis, but the time width for subdividing may be specified by the user 2.
領域(以下、「評価表示領域」という)73には、選択ビル3に対する評価が表示される。図15に例示するユーザ指数というのは、ビル利用者からの問合せを所定の方法にて算出した評価値である。ユーザ指数の算出方法は、本実施の形態の特徴ではないので説明を省略するが、ユーザ2は、評価表示領域73に表示される選択ビル3の評価を参照することで、ビル利用者による評価を知ることができる。
The evaluation for the selected building 3 is displayed in the area (hereinafter referred to as "evaluation display area") 73. The user index illustrated in FIG. 15 is an evaluation value calculated by a predetermined method for inquiries from building users. Since the method of calculating the user index is not a feature of the present embodiment, the description thereof will be omitted, but the user 2 can evaluate by the building user by referring to the evaluation of the selected building 3 displayed in the evaluation display area 73. Can be known.
領域(以下、「属性表示領域」という)74には、選択ビル3の属性情報が問合せ履歴情報から抽出されて表示される。図15には、築年数、用途、規模、主要テナント属性、所在地(都道府県)が表示される例が示されている。もちろん、このビル3に関する属性項目に限る必要はなく、問合せ履歴情報に含まれている項目、更に、問合せ履歴情報に含まれていないビル3に関する情報、例えば契約に関する情報や選択ビル3の提供者に関する情報等を表示対象としてもよい。
In the area (hereinafter referred to as "attribute display area") 74, the attribute information of the selected building 3 is extracted from the inquiry history information and displayed. FIG. 15 shows an example in which the age, use, scale, main tenant attributes, and location (prefecture) are displayed. Of course, it is not necessary to limit the attribute items to the building 3, and the items included in the inquiry history information and the information about the building 3 not included in the inquiry history information, for example, the contract information and the provider of the selected building 3. Information about the above may be displayed.
ところで、図15に示すように、表示制御部152は、属性表示領域74にスライドバー74aを表示させている。スライドバー74aは、築年数を示しており、表示窓74bに表示されている築年数に対応するスライドバー74aの位置にスライダー74cが位置付けされている。この例では、ビル3の築年数が10年の場合が例示されている。本実施の形態では、築年数の設定を変更できる機能を提供している。すなわち、ユーザ2は、スライダー74cを移動させることで、築年数の設定を変えることができるが、ユーザ2によってビル3の築年数(この例では、10年)を超えた築年数に変更された場合、表示情報生成部14は、問合せ履歴情報を参照し、選択ビル3と同じ属性を持つ他のビル3の築年数を参照して問合せ実績情報を更新する。
By the way, as shown in FIG. 15, the display control unit 152 displays the slide bar 74a in the attribute display area 74. The slide bar 74a indicates the age of the building, and the slider 74c is positioned at the position of the slide bar 74a corresponding to the age of the building displayed on the display window 74b. In this example, the case where the building 3 is 10 years old is illustrated. In this embodiment, a function that can change the setting of the age of the building is provided. That is, the user 2 can change the setting of the building age by moving the slider 74c, but the building age is changed by the user 2 to exceed the building age (10 years in this example). In this case, the display information generation unit 14 updates the inquiry record information by referring to the inquiry history information and referring to the age of another building 3 having the same attributes as the selected building 3.
ここでいう「属性」というのは、問合せ履歴情報を構成するいずれかの項目である。本実施の形態において、同じ属性かどうかを判断するための項目は、予め決められている。例えば、規模及び用途が判断するための項目として設定されていた場合において、ユーザが築年数を15年に設定した場合、表示情報生成部14は、選択ビル3と規模及び用途の各項目値が同じでかつ築年数が15年のビルを、選択ビル3と同じ属性を持つ他のビルとして選択する。そして、表示情報生成部14は、選択した他のビル3に関する問合せ履歴情報を問合せ履歴情報記憶部18から抽出し、その抽出した問合せ履歴情報を参照して問合せ実績情報を生成する。これにより、各領域71~74,76には、他のビル3に関する問合せ履歴情報から生成された問合せ実績情報が表示される。他のビルが複数存在する場合、表示情報生成部14は、例えば、平均値を算出するなどして問合せ実績情報を求める。
The "attribute" here is one of the items that make up the inquiry history information. In the present embodiment, items for determining whether or not the attributes are the same are predetermined. For example, when the scale and usage are set as items for determining, and the user sets the building age to 15 years, the display information generation unit 14 has the selected building 3 and each item value of scale and usage. Select a building that is the same and is 15 years old as another building that has the same attributes as the selected building 3. Then, the display information generation unit 14 extracts the inquiry history information regarding the other selected building 3 from the inquiry history information storage unit 18, and generates the inquiry record information with reference to the extracted inquiry history information. As a result, the inquiry record information generated from the inquiry history information regarding the other buildings 3 is displayed in each of the areas 71 to 74, 76. When a plurality of other buildings exist, the display information generation unit 14 obtains inquiry record information by, for example, calculating an average value.
選択ビル3の築年数は、現在のところ10年であるが、この機能を利用することによって築年数が15年のときの、すなわち5年先の問合せに関する状況を推定してユーザ2に提供することが可能となる。なお、ユーザ2によってビル3の築年数(この例では、10年)より前の築年数、例えば5年に変更された場合、表示情報生成部14は、選択ビル3と規模及び用途の各項目値が同じでかつ築年数が5年のビルを、選択ビル3と同じ属性を持つ他のビルとして選択して、上記と同様にして問合せ実績情報を生成する。
The building age of the selected building 3 is currently 10 years, but by using this function, the situation regarding the inquiry when the building age is 15 years, that is, 5 years ahead is estimated and provided to the user 2. It becomes possible. When the building age is changed by the user 2 to a building age before the building age (10 years in this example), for example, 5 years, the display information generation unit 14 has the selected building 3 and each item of scale and use. A building with the same value and a building age of 5 years is selected as another building having the same attributes as the selected building 3, and inquiry record information is generated in the same manner as above.
領域(以下、「問合せ区分表示領域」という)75には、問合せ区分指定領域55と同じ内容が表示される。
The same contents as the inquiry category designation area 55 are displayed in the area (hereinafter referred to as "query category display area") 75.
領域(以下、「絞込件数表示領域」という)76には、問合せ履歴情報に含まれる問合せを所定の項目毎に集計して得られる問合せ件数が表示される。図15には、所定の項目として、問合せ設備、問合せ区分及び処置が用いられ、これらの項目の組合せに該当する問合せの件数が集計して求められる。図15では、問合せ件数の多い順に並べて表示された例が示されている。並び順は、これに限る必要はなく所定の規則に従って並び順を決めればよい。
In the area (hereinafter referred to as "narrowed number display area") 76, the number of inquiries obtained by totaling the inquiries included in the inquiry history information for each predetermined item is displayed. In FIG. 15, inquiry equipment, inquiry classification, and treatment are used as predetermined items, and the number of inquiries corresponding to the combination of these items is aggregated and obtained. FIG. 15 shows an example in which the number of inquiries is arranged in descending order. The order is not limited to this, and the order may be determined according to a predetermined rule.
以上説明したように、本実施の形態では、単体ダッシュボード70に、選択ビル3に関する問合せ実績情報として、問合せ件数の推移、階毎の問合せ件数及び所定の項目毎の問合せ件数、をそれぞれ示す情報を表示させるようにしたが、少なくとも1つの情報を表示させるようにしてもよい。
As described above, in the present embodiment, the single dashboard 70 shows the transition of the number of inquiries, the number of inquiries for each floor, and the number of inquiries for each predetermined item as the inquiry record information regarding the selected building 3. Is displayed, but at least one piece of information may be displayed.
ユーザ2は、単体ダッシュボード70の検索画面ボタン56を選択することによって(ステップ103でY)、図8に示す検索画面に戻ることができる。
User 2 can return to the search screen shown in FIG. 8 by selecting the search screen button 56 of the single dashboard 70 (Y in step 103).
また、検索画面において、上記説明した以外の操作がされた場合(ステップ110でN)、管理装置10は、その操作に対応した処理を実施する(ステップ113)。
Further, when an operation other than that described above is performed on the search screen (N in step 110), the management device 10 executes a process corresponding to the operation (step 113).
以上説明したように、本実施の形態によれば、ビル利用者からの問合せの実績を所定の形態にて提供できるようにした。また、提供する情報の構成を適宜絞り込めるように、ユーザ2が検索条件を指定できるようにした。これにより、ユーザ2は、ビル利用者の要望や苦情を統計的に把握することができるので、顧客のニーズを特定しやすくなる。そのため、新築やリノベーションを行う際に設備投資のポイントが絞りやすくなる。
As explained above, according to this embodiment, it is possible to provide the results of inquiries from building users in a predetermined form. In addition, the user 2 can specify the search condition so that the configuration of the information to be provided can be narrowed down as appropriate. As a result, the user 2 can statistically grasp the requests and complaints of the building users, so that it becomes easy to identify the needs of the customers. Therefore, it becomes easier to narrow down the points of capital investment when constructing a new building or renovating.
1 ビル管理会社、2 ユーザ、3 ビル、4 ネットワーク、10 管理装置、11 日報収集部、12 情報生成部、13 統合部、14 表示情報生成部、15 ユーザインタフェース(UI)制御部、16 情報記憶部、17 ビル情報記憶部、18 履歴情報記憶部、31 設備。
1 Building management company, 2 users, 3 buildings, 4 networks, 10 management devices, 11 daily report collection unit, 12 information generation unit, 13 integration unit, 14 display information generation unit, 15 user interface (UI) control unit, 16 information storage Department, 17 building information storage department, 18 history information storage department, 31 equipment.
1 Building management company, 2 users, 3 buildings, 4 networks, 10 management devices, 11 daily report collection unit, 12 information generation unit, 13 integration unit, 14 display information generation unit, 15 user interface (UI) control unit, 16 information storage Department, 17 building information storage department, 18 history information storage department, 31 equipment.
Claims (10)
- 管理対象とする建物の設備に対する利用者からの問合せに関する問合せ情報及び当該問合せの対象となった建物に関する建物情報を含む問合せ履歴情報を参照し、ユーザにより指定された条件に応じて前記問合せの実績内容を示す問合せ実績情報を生成する生成手段と、
前記問合せ実績情報の表示を制御する表示制御手段と、
を有することを特徴とする建物管理装置。 Refer to the inquiry information regarding the inquiry from the user regarding the equipment of the building to be managed and the inquiry history information including the building information about the building subject to the inquiry, and the actual result of the inquiry according to the conditions specified by the user. A generation method for generating query record information indicating the contents, and
A display control means for controlling the display of the inquiry record information and
A building management device characterized by having. - 前記問合せ履歴情報には、当該問合せを所定の区分に分類するための問合せ区分が設定されており、
前記建物情報には、当該建物の場所、規模及び用途が設定されており、
前記生成手段は、ユーザにより指定された問合せ区分、建物の場所、規模又は用途の少なくとも1つを検索条件として前記問合せ履歴情報を検索した結果に基づき前記問合せ実績情報を生成することを特徴とする請求項1に記載の建物管理装置。 In the inquiry history information, an inquiry category for classifying the inquiry into a predetermined category is set.
The location, scale, and purpose of the building are set in the building information.
The generation means is characterized in that the inquiry record information is generated based on the result of searching the inquiry history information using at least one of the inquiry category, the location of the building, the scale, or the purpose specified by the user as a search condition. The building management device according to claim 1. - 前記問合せ実績情報には、前記問合せの対象となった建物の設備、前記問合せがされた原因、前記問合せの件数の少なくとも1つに関する統計情報が含まれることを特徴とする請求項2に記載の建物管理装置。 The second aspect of claim 2, wherein the inquiry record information includes statistical information regarding the equipment of the building to which the inquiry is made, the cause of the inquiry, and at least one of the number of inquiries. Building management device.
- 前記問合せ実績情報には、前記検索条件に合致する建物のリストが含まれることを特徴とする請求項2に記載の建物管理装置。 The building management device according to claim 2, wherein the inquiry record information includes a list of buildings that match the search conditions.
- 前記生成手段は、前記建物のリストの中からユーザにより選択された建物に対応する前記問合せ履歴情報を参照して前記問合せ実績情報を生成することを特徴とする請求項4に記載の建物管理装置。 The building management device according to claim 4, wherein the generation means generates the inquiry record information by referring to the inquiry history information corresponding to the building selected by the user from the list of buildings. ..
- 前記表示制御手段は、前記ユーザにより選択された建物に対応する前記問合せ履歴情報に含まれている当該建物の築年数を変更可能に表示させ、
前記生成手段は、表示されている築年数が当該建物の築年数を超えた築年数に変更された場合、前記ユーザにより選択された建物と同じ属性を持つ他の建物であって変更後の築年数の他の建物の前記問合せ履歴情報を参照して前記問合せ実績情報を生成することを特徴とする請求項5に記載の建物管理装置。 The display control means can changeably display the age of the building included in the inquiry history information corresponding to the building selected by the user.
When the displayed building age is changed to a building age that exceeds the building age, the generation means is another building having the same attributes as the building selected by the user, and the building after the change. The building management device according to claim 5, wherein the inquiry record information is generated with reference to the inquiry history information of another building having a certain number of years. - 前記問合せ実績情報には、前記ユーザにより選択された建物に対応する問合せ件数に関する統計情報が含まれることを特徴とする請求項5に記載の建物管理装置。 The building management device according to claim 5, wherein the inquiry record information includes statistical information regarding the number of inquiries corresponding to the building selected by the user.
- 前記問合せ件数に関する統計情報は、当該建物の問合せ件数の推移を示す情報、当該建物の階毎の問合せ件数を示す情報、又は前記問合せ履歴情報を構成する所定の項目毎の問合せ件数を示す情報の少なくとも1つであることを特徴とする請求項7に記載の建物管理装置。 The statistical information regarding the number of inquiries is information indicating the transition of the number of inquiries of the building, information indicating the number of inquiries for each floor of the building, or information indicating the number of inquiries for each predetermined item constituting the inquiry history information. The building management device according to claim 7, wherein the number is at least one.
- 請求項1から8のいずれか1項に記載の建物管理装置と、
前記ユーザに前記条件を指定させると共に前記問合せ実績情報を表示するユーザ端末装置と、
を有することを特徴とする建物管理システム。 The building management device according to any one of claims 1 to 8.
A user terminal device that allows the user to specify the conditions and displays the inquiry record information.
A building management system characterized by having. - コンピュータを、
管理対象とする建物の設備に対する利用者からの問合せに関する問合せ情報及び当該問合せの対象となった建物に関する建物情報を含む問合せ履歴情報を参照し、ユーザにより指定された条件に応じて前記問合せの実績内容を示す問合せ実績情報を生成する生成手段、
前記問合せ実績情報の表示を制御する表示制御手段、
として機能させるためのプログラム。
Computer,
Refer to the inquiry information regarding the inquiry from the user regarding the equipment of the building to be managed and the inquiry history information including the building information about the building subject to the inquiry, and the actual result of the inquiry according to the conditions specified by the user. Generation means to generate query record information showing the contents,
Display control means for controlling the display of the inquiry record information,
A program to function as.
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