WO2021021060A1 - A survey transmission system - Google Patents

A survey transmission system Download PDF

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Publication number
WO2021021060A1
WO2021021060A1 PCT/TR2020/050666 TR2020050666W WO2021021060A1 WO 2021021060 A1 WO2021021060 A1 WO 2021021060A1 TR 2020050666 W TR2020050666 W TR 2020050666W WO 2021021060 A1 WO2021021060 A1 WO 2021021060A1
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WO
WIPO (PCT)
Prior art keywords
survey
transmission system
server
electronic device
application
Prior art date
Application number
PCT/TR2020/050666
Other languages
French (fr)
Inventor
Murat Can
Kadir TUTAR
Original Assignee
Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi filed Critical Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Publication of WO2021021060A1 publication Critical patent/WO2021021060A1/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06398—Performance of employee with respect to a job function
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/018—Certifying business or products

Definitions

  • the present invention relates to a survey transmission system for sending surveys used to assess quality in delivery and service management to the phone number of the user who opened the record.
  • the United States patent document no. US2005216363 discloses generally to customer satisfaction systems and methods and more particularly to a customer satisfaction system and a system which integrates customer satisfaction with problem resolution.
  • the said system includes a query module for automatically sending queries to customers as to problems with goods or services provided by a provider according to a predetermined schedule and for receiving responses from customers to the queries. It comprises an analysis module for analyzing responses from customers.
  • An objective of the present invention is to realize a survey transmission system for sending surveys used to assess quality in delivery and service management to the phone number of the user who opened the record.
  • Figure l is a schematic block diagram of the inventive system.
  • the survey transmission system (1) for sending surveys used to assess quality in delivery and service management to the phone number of the user who opened the record comprises:
  • At least one electronic device (2) which receives communication service from a mobile communication network
  • At least one database (3) which is configured to store the data included in surveys
  • At least one application (4) comprising at least one interface which is configured to prepare survey questions and to enable the solution team to see the preview of the surveys to be sent; at least one server (5) which is in communication with the electronic device (2), the database (3) and the application (4), and configured to ensure that the survey is sent to the user and assessed.
  • the electronic device (2) included in the inventive system (1) is a device such as mobile phone, smartphone, computer configured to establish connection with the server (5) by using any remote communication protocol.
  • the electronic device (2) is a portable device such as mobile phone, smartphone getting mobile communication service from a mobile communication network through methods included in the state of the art for example by means of a SIM card.
  • the electronic device (2) is configured to establish connection with the server (5) over a data network such as Internet.
  • the electronic device (2) is configured to enable users to communicate in order to create a new record.
  • the electronic device (2) is configured to transmit the survey information received over the server (5) to the user via short message.
  • the electronic device (2) is configured to enable users to reply to the survey message received from the server
  • the database (3) included in the inventive system (1) is in communication with the server (5) and configured to be managed by the server (5).
  • the database (3) is configured to keep the survey questions.
  • the database (3) is configured to kept the response information given for the survey.
  • the application (4) included in the inventive system (1) is configured to be in communication with the server (5).
  • the application (4) is configured to provide at least one interface enabling preparation of survey questions.
  • the application (4) is configured to enable customization according to any field in the form.
  • the application (4) is configured to enable selection of question sets, description field, whether explanation will be compulsory or not while designing the survey.
  • the application (4) is configured to provide at least one interface which is configured to ensure that preview of the surveys to be sent can be seen.
  • the application (4) is configured to ensure that surveys can also be customized according to all variables on the form such as customer group, job types.
  • the application (4) is configured to make selection of in which format the surveys will be sent.
  • the server (5) included in the inventive system (1) is configured to be in communication with the electronic device (2), the database (3) and the application (4).
  • the server (5) is configured to establish connection with the electronic device (2) over any remote communication protocol.
  • the server (5) is configured to establish connection with the electronic device (2) over a data network such as Internet and to perform data exchange.
  • the server (5) is configured to send the surveys prepared in the application (4) to the user over the electronic device (2).
  • the server (5) is configured to send the survey as electronic mail.
  • the server (5) is configured to send the survey results received over the electronic device (2), to the database (3) in order that they are recorded.
  • the server (5) is configured to assess the quality in delivery and service management by evaluating the survey results received over the electronic device (2).
  • the server (5) is configured to transmit the results to the application (4).
  • the inventive system enables to send surveys used to assess quality in delivery and service management to the phone number of the user who opened the record.

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  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Development Economics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Data Mining & Analysis (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The present invention relates to a survey transmission system (1) for sending surveys used to assess quality in delivery and service management to the phone number of the user who opened the record.

Description

A SURVEY TRANSMISSION SYSTEM Technical Field
The present invention relates to a survey transmission system for sending surveys used to assess quality in delivery and service management to the phone number of the user who opened the record.
Background of the Invention
Today, survey results are the ultimate output for assessing quality in delivery and service management. When problem-request records are closed, a survey notification is sent to the user who opened the record. When this notification is sent by e-mail, it cannot be noticed by the end user. In order to eliminate this situation, a system for sending surveys to the phone number of the user who opened the record is required. The United States patent document no. US2005216363 discloses generally to customer satisfaction systems and methods and more particularly to a customer satisfaction system and a system which integrates customer satisfaction with problem resolution. The said system includes a query module for automatically sending queries to customers as to problems with goods or services provided by a provider according to a predetermined schedule and for receiving responses from customers to the queries. It comprises an analysis module for analyzing responses from customers.
Summary of the Invention An objective of the present invention is to realize a survey transmission system for sending surveys used to assess quality in delivery and service management to the phone number of the user who opened the record.
Detailed Description of the Invention
“A Survey Transmission System” realized to fulfil the objective of the present invention is shown in the figure attached, in which:
Figure l is a schematic block diagram of the inventive system.
The components illustrated in the figure are individually numbered, where the numbers refer to the following:
1. System
2. Electronic device
3. Database
4. Application
5. Server
The survey transmission system (1) for sending surveys used to assess quality in delivery and service management to the phone number of the user who opened the record comprises:
at least one electronic device (2) which receives communication service from a mobile communication network;
at least one database (3) which is configured to store the data included in surveys;
at least one application (4) comprising at least one interface which is configured to prepare survey questions and to enable the solution team to see the preview of the surveys to be sent; at least one server (5) which is in communication with the electronic device (2), the database (3) and the application (4), and configured to ensure that the survey is sent to the user and assessed.
The electronic device (2) included in the inventive system (1) is a device such as mobile phone, smartphone, computer configured to establish connection with the server (5) by using any remote communication protocol. In an embodiment of the invention, the electronic device (2) is a portable device such as mobile phone, smartphone getting mobile communication service from a mobile communication network through methods included in the state of the art for example by means of a SIM card. In an embodiment of the invention, the electronic device (2). In an embodiment of the invention, the electronic device (2) is configured to establish connection with the server (5) over a data network such as Internet. In an embodiment of the invention, the electronic device (2) is configured to enable users to communicate in order to create a new record. In an embodiment of the invention, the electronic device (2) is configured to transmit the survey information received over the server (5) to the user via short message. The electronic device (2) is configured to enable users to reply to the survey message received from the server
(5)·
The database (3) included in the inventive system (1) is in communication with the server (5) and configured to be managed by the server (5). In an embodiment of the invention, the database (3) is configured to keep the survey questions. In an embodiment of the invention, the database (3) is configured to kept the response information given for the survey.
The application (4) included in the inventive system (1) is configured to be in communication with the server (5). The application (4) is configured to provide at least one interface enabling preparation of survey questions. In an embodiment of the invention, the application (4) is configured to enable customization according to any field in the form. The application (4) is configured to enable selection of question sets, description field, whether explanation will be compulsory or not while designing the survey. In an embodiment of the invention, the application (4) is configured to provide at least one interface which is configured to ensure that preview of the surveys to be sent can be seen. The application (4) is configured to ensure that surveys can also be customized according to all variables on the form such as customer group, job types. The application (4) is configured to make selection of in which format the surveys will be sent.
The server (5) included in the inventive system (1) is configured to be in communication with the electronic device (2), the database (3) and the application (4). The server (5) is configured to establish connection with the electronic device (2) over any remote communication protocol. In an embodiment of the invention, the server (5) is configured to establish connection with the electronic device (2) over a data network such as Internet and to perform data exchange. The server (5) is configured to send the surveys prepared in the application (4) to the user over the electronic device (2). In an embodiment of the invention, the server (5) is configured to send the survey as electronic mail. The server (5) is configured to send the survey results received over the electronic device (2), to the database (3) in order that they are recorded. The server (5) is configured to assess the quality in delivery and service management by evaluating the survey results received over the electronic device (2). The server (5) is configured to transmit the results to the application (4).
The inventive system enables to send surveys used to assess quality in delivery and service management to the phone number of the user who opened the record.
It is possible to develop various embodiments of the inventive system (1); the invention cannot be limited to examples disclosed herein and it is essentially according to claims.

Claims

1. A survey transmission system (1) for sending surveys used to assess quality in delivery and service management to the phone number of the user who opened the record characterized by
at least one electronic device (2) which receives communication service from a mobile communication network;
at least one database (3) which is configured to store the data included in surveys;
at least one application (4) comprising at least one interface which is configured to prepare survey questions and to enable the solution team to see the preview of the surveys to be sent;
at least one server (5) which is in communication with the electronic device (2), the database (3) and the application (4), and configured to ensure that the survey is sent to the user and assessed.
2. A survey transmission system (1) according to Claim 1; characterized by the electronic device (2) which is a device such as mobile phone, smartphone, tablet computer, computer configured to establish connection with the server (5) by using any remote communication protocol.
3. A survey transmission system (1) according to Claim 1 or 2; characterized by the electronic device (2) which is a portable device such as a smartphone getting service from a mobile communication network by means of a SIM card.
4. A survey transmission system (1) according to any of the preceding claims;
characterized by the electronic device (2) which is configured to establish connection with the server (5) over a data network such as Internet.
5. A survey transmission system (1) according to any of the preceding claims; characterized by the electronic device (2) which is configured to enable users to communicate in order to create a new record.
6. A survey transmission system (1) according to any of the preceding claims;
characterized by the electronic device (2) which is configured to transmit the survey information received over the server (5) to the user via short message.
7. A survey transmission system (1) according to any of the preceding claims;
characterized by the electronic device (2) which is configured to enable users to reply to the survey message received from the server (5).
8. A survey transmission system (1) according to any of the preceding claims;
characterized by the database (3) which is in communication with the server (5) and configured to be managed by the server (5).
9. A survey transmission system (1) according to any of the preceding claims;
characterized by the database (3) which is configured to keep the survey questions.
10. A survey transmission system (1) according to any of the preceding claims;
characterized by the database (3) which is configured to kept the response information given for the survey.
11. A survey transmission system (1) according to any of the preceding claims;
characterized by the application (4) which is configured to be in communication with the server (5).
12. A survey transmission system (1) according to any of the preceding claims;
characterized by the application (4) which is configured to provide at least one interface enabling preparation of survey questions.
13. A survey transmission system (1) according to any of the preceding claims; characterized by the application (4) which is configured to enable customization according to any field in the form.
14. A survey transmission system (1) according to any of the preceding claims;
characterized by the application (4) which is configured to enable selection of question sets, description field, whether explanation will be compulsory or not while designing the survey.
15. A survey transmission system (1) according to any of the preceding claims;
characterized by the application (4) which is configured to is configured to provide at least one interface configured to ensure that preview of the surveys to be sent can be seen.
16. A survey transmission system (1) according to any of the preceding claims;
characterized by the application (4) which is configured to ensure that surveys can also be customized according to all variables on the form such as customer group, job types.
17. A survey transmission system (1) according to any of the preceding claims;
characterized by the application (4) which is configured to make selection of in which format the surveys will be sent.
18. A survey transmission system (1) according to any of the preceding claims;
characterized by the server (5) which is configured to be in communication with the electronic device (2), the database (3) and the application (4).
19. A survey transmission system (1) according to any of the preceding claims;
characterized by the server (5) which is configured to establish connection with the electronic device (2) over any remote communication protocol.
20. A survey transmission system (1) according to any of the preceding claims; characterized by the server (5) which is configured to configured to establish connection with the electronic device (2) over a data network such as Internet and to perform data exchange.
21. A survey transmission system (1) according to any of the preceding claims;
characterized by the server (5) which is configured to send the surveys prepared in the application (4) to the user over the electronic device (2).
22. A survey transmission system (1) according to any of the preceding claims;
characterized by the server (5) which is configured to send the survey as electronic mail.
23. A survey transmission system (1) according to any of the preceding claims;
characterized by the server (5) which is configured to send the survey results received over the electronic device (2), to the database (3) in order that they are recorded.
24. A survey transmission system (1) according to any of the preceding claims;
characterized by the server (5) which is configured to assess the quality in delivery and service management by evaluating the survey results received over the electronic device (2).
25. A survey transmission system (1) according to any of the preceding claims;
characterized by the server (5) which is configured to transmit the results to the application (4).
PCT/TR2020/050666 2019-07-31 2020-07-28 A survey transmission system WO2021021060A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
TR201911590 2019-07-31
TR2019/11590 2019-07-31

Publications (1)

Publication Number Publication Date
WO2021021060A1 true WO2021021060A1 (en) 2021-02-04

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Application Number Title Priority Date Filing Date
PCT/TR2020/050666 WO2021021060A1 (en) 2019-07-31 2020-07-28 A survey transmission system

Country Status (1)

Country Link
WO (1) WO2021021060A1 (en)

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20130041720A1 (en) * 2011-08-12 2013-02-14 Collin Richard SPIRES System and method for real-time satisfaction survey feedback
US20150324811A1 (en) * 2014-05-08 2015-11-12 Research Now Group, Inc. Scoring Tool for Research Surveys Deployed in a Mobile Environment
WO2017019575A1 (en) * 2015-07-24 2017-02-02 Westwood Capital Partners, Inc. Method and system for entry of customer experience feedback with real-time automated filtering and evaluation of feedback, and transmission of real-time notification to selected personnel based on feedback evaluation in a flexible messaging and workflow system

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20130041720A1 (en) * 2011-08-12 2013-02-14 Collin Richard SPIRES System and method for real-time satisfaction survey feedback
US20150324811A1 (en) * 2014-05-08 2015-11-12 Research Now Group, Inc. Scoring Tool for Research Surveys Deployed in a Mobile Environment
WO2017019575A1 (en) * 2015-07-24 2017-02-02 Westwood Capital Partners, Inc. Method and system for entry of customer experience feedback with real-time automated filtering and evaluation of feedback, and transmission of real-time notification to selected personnel based on feedback evaluation in a flexible messaging and workflow system

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