WO2020253391A1

WO2020253391A1 - Pre-examination information interaction method based on data analysis and related device

Info

Publication number: WO2020253391A1
Application number: PCT/CN2020/087597
Authority: WO
Inventors: 张仁娟
Original assignee: 深圳壹账通智能科技有限公司
Priority date: 2019-06-21
Filing date: 2020-04-28
Publication date: 2020-12-24
Also published as: CN110415828A; CN110415828B

Abstract

A pre-examination information interaction method based on data analysis and a related device, relating to the technical field of mass data analysis. The method comprises: acquiring pre-examination information to be processed from an interaction platform, wherein said pre-examination information comprises voice input information, character input information or preset item selection information (S1); identifying the content of said acquired pre-examination information, extracting keywords in the content, traversing a pre-examination information database according to the extracted keywords, performing relevancy matching, extracting corresponding information data and generating a data to-be-output instruction if matching is successful, and generating a guide instruction if matching is not successful (S2); outputting the generated data to-be-output instruction or guide instruction to the interaction platform (S3). By receiving, recognizing and matching the pre-examination information of a patient and outputting feedback content corresponding to the pre-examination information, the method improves the efficiency of pre-examination information data processing.

Description

A pre-inspection information interaction method based on data analysis and related equipment

This application claims the priority of a Chinese patent application filed with the Chinese Patent Office on June 21, 2019, the application number is 201910540617.5, and the invention title is "a data analysis-based pre-check information interaction method and related equipment", and its entire content Incorporated in this application by reference.

Technical field

This application relates to the technical field of massive data analysis, and in particular to a data analysis-based preflight information interaction method and related equipment.

Background technique

Pre-screening refers to the process of quickly classifying patients to determine the priority of treatment departments or further treatment, and providing medical guidance when the patient has doubts about the way and process of medical treatment.

The inventor found that most of the pre-inspection links in the existing medical guidance system are manually operated, and the problem-guided targeting provided by them is weak, and it is impossible to obtain a large amount of effective patient data, resulting in incomplete pre-inspection information in the system. The patient’s pre-inspection problems often fail to receive effective data support, and they return without success in the pre-inspection process. At the same time, due to the lack of database data analysis and matching, most patients urgently need to solve the pre-inspection problems and the data obtained The information is asymmetric, and complete and effective information feedback cannot be obtained quickly.

Summary of the invention

In view of the shortcomings of the current manual pre-inspection system, this application proposes a pre-inspection information interaction method and related equipment based on data analysis to solve the problem that patient pre-inspection information cannot be supported by effective data and cannot obtain complete and effective information feedback. .

In the first aspect, this application provides a data analysis-based preflight information interaction method, the method includes:

Obtain the preflight information to be processed from the interactive platform, where the preflight information to be processed includes voice input information, text input information, or preset item selection information;

Recognize the content of the acquired preflight information to be processed, extract the keywords therein, traverse the preflight information database according to the extracted keywords, and perform correlation matching. When the matching is successful, extract the corresponding information data and generate The data is to be output instructions, and when the matching is unsuccessful, a guide instruction is generated;

Output the generated data to-be-output instruction or the guidance instruction to the interactive platform.

The second aspect of the present application provides a data analysis-based preflight information interaction device. The data analysis-based preflight information interaction device has an implementation corresponding to the data analysis-based preflight information interaction method provided in the above first aspect. Function. The function can be realized by hardware, or by hardware executing corresponding software. The hardware or software includes one or more modules corresponding to the above functions, and the modules may be software and/or hardware.

Another aspect of the present application provides a computer device, including a memory and a processor. The memory stores computer-readable instructions. When the computer-readable instructions are executed by one or more of the processors, one or A plurality of the processors execute the steps of the methods described in the foregoing aspects.

Another aspect of the present application provides a computer storage medium, the storage medium stores computer-readable instructions, the storage medium can be read and written by a processor, when the computer-readable instructions are executed by one or more processors , Enabling one or more of the processors to execute the steps of the methods described in the foregoing aspects.

Compared with the existing mechanism, the present invention uses big data collection, including historical data collection of pre-check question information and corresponding pre-check question answer information, and uses probabilistic analysis to summarize important pre-check information, creating Pre-check information database containing important pre-check information, filter high-frequency entries in the database, based on this set some fixed options containing high-frequency entries, patients can directly get information feedback through these preset options, and another By receiving voice description information and text input information, database information matching is performed. When the matching is successful, the corresponding data information is displayed. When the matching is unsuccessful, a guiding instruction is generated to guide the patient inputting the pre-check information to the manual for consultation. The present application of the present invention improves the efficiency of data processing of the pre-inspection information by receiving, identifying and matching the pre-inspection information of the patient, and outputting the feedback content corresponding to the pre-inspection information, and also makes the pre-inspection information proposed by the patient get more and more comprehensive Data support.

Description of the drawings

By reading the detailed description of the preferred embodiments below, various other advantages and benefits will become clear to those of ordinary skill in the art. The drawings are only used for the purpose of illustrating the preferred embodiments, and are not considered as a limitation to the present application.

Figure 1 is an overall flowchart of a data analysis-based preflight information interaction method in an embodiment of the application;

2 is a schematic diagram of a process of obtaining pre-flight information to be processed from an interactive platform in a data analysis-based preflight information interaction method in an embodiment of the present application;

3 is a schematic diagram of a process of establishing a pre-check information database in a data analysis-based pre-check information interaction method in an embodiment of the present application;

4 is a schematic diagram of the process of identifying and matching the content of the acquired pre-inspection information to be processed in the pre-inspection information interaction method based on data analysis of this application;

Figure 5 is a schematic structural diagram of a data analysis-based preflight information interaction device in an embodiment of the present application.

Detailed ways

In order to make the objectives, technical solutions, and advantages of the present application of the present invention clearer, the following describes the present application in detail with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention and the present application, and are not used to limit the present invention and the present application.

The terms "first" and "second" in the specification and claims of the present application and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific sequence or sequence. It should be understood that the data used in this way can be interchanged under appropriate circumstances so that the embodiments described herein can be implemented in an order other than the content illustrated or described herein. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions. For example, a process, method, system, product, or device that includes a series of steps or modules is not necessarily limited to the clearly listed Those steps or modules may include other steps or modules that are not clearly listed or are inherent to these processes, methods, systems, products, or equipment. The division of modules in the present application is only one Logical division can be implemented in other ways in actual applications. For example, multiple modules can be combined or integrated in another system, or some features can be ignored or not implemented.

The present invention provides a pre-check information interaction method and related equipment based on data analysis, which can be used in a medical pre-check system and can solve the problem of incomplete manual pre-check information data, inaccurate analysis mechanism, and patient pre-check information in existing mechanisms. Problems that do not get fast and efficient feedback.

Fig. 1 is an overall flow chart of a pre-check information interaction method based on data analysis of this application. As shown in Fig. 1, a pre-check information interaction method based on data analysis includes the following steps:

S1. Obtain preflight information to be processed from the interactive platform, where the preflight information to be processed includes voice input information, text input information, or preset item selection information.

In this step, the way to obtain the pre-check information is to provide different input interfaces through the patient's selection on the interactive platform to obtain the patient's pre-check information. Among them, the patient’s pre-inspection information includes the pre-inspection information input by the patient’s voice, the pre-inspection information input in the patient’s text, and the pre-inspection information selected by the patient through the interactive platform preset interface; the patient can enter himself through different choices on the interactive platform If you want to solve the problem, for example, when there is pre-inspection information that you want to consult in the preset interface, you can directly click the interface to select and confirm, or you can verbally ask: "Which department is the headache?", or you can type in "Which area the pharmacy is in" and many more.

Optionally, in some embodiments of the present application, the method further includes: before acquiring the pre-flight information to be processed from the interactive platform, establishing a pre-flight information database for performing the preflight information content Recognition.

S2. Recognize the content of the acquired preflight information to be processed, extract keywords therein, traverse the preflight information database according to the extracted keywords, perform correlation matching, and extract corresponding information data when the matching is successful And generate data to be output instructions, when the match is unsuccessful, generate guidance instructions.

In this step, the content of the patient's pre-check information is identified, the keywords are extracted and matched with the pre-check information database, and the corresponding output instructions are obtained through different matching results. Among them, the recognition includes the classification of the pre-inspection information content of different patients, the processing and analysis of the text content and logical relationship of the classified pre-inspection information, and then the keyword extraction of the pre-inspection information after the recognition, such as The keyword of "Which department has a fever" is: "Fever, department". The extracted keywords are matched with the pre-check information database, and the corresponding data to be output instructions or guidance instructions are generated according to the matching results.

S3. Output the generated data to-be-output instruction or the guidance instruction to the interactive platform.

In this step, corresponding expression information is generated according to different output instructions, and the expression information is fed back to the interactive platform in different expression forms, and the patient obtains corresponding data information or guidance information through the feedback content of the interactive platform.

In the embodiment of the application, by receiving the patient's pre-check information on the interactive platform, matching it with the pre-check information database preset in the system after recognition, and then feeding it back to the patient through voice or text, by using different data processing methods, Greatly improve the accuracy of pre-inspection information feedback. .

In one embodiment, FIG. 2 is a schematic diagram of the process of obtaining pre-flight information to be processed from the interactive platform in a data analysis-based preflight information interaction method of this application. As shown in Figure 2, the step S1 and the slave The interactive platform acquires the preflight information to be processed, and the preflight information to be processed includes voice input information, text input information, or preset item selection information, including the following steps:

S201: Receive a preflight information input form selected on the interactive platform, where the input form includes voice input, text input, and preset item selection;

In this step, the interactive platform can be installed in a self-service terminal, the self-service terminal can be installed in the hospital's outpatient hall and each floor, the interactive platform can use the HIS system, and set the patient pre-check information in the system Different input forms are convenient for patients to make input choices. Different input forms for receiving pre-check information are determined by receiving patients’ choices. Patients can choose the input form that suits them. For example, the elderly with weak eyesight can choose the voice input form. Patients with inconvenience in vocalization can choose the form of text input, and patients with weak writing ability can choose preset items to choose the form of input.

S202. Provide a corresponding information input interface according to the selected preflight information input form, where the information input interface includes a voice input interface corresponding to the voice input form, a text input interface corresponding to the text input form, or a preflight The preset item selection interface corresponding to the setting item selection input form;

In this step, the corresponding input interface is provided to the patient according to the patient's choice. When the patient selects the voice input form, the voice input interface is provided, and the patient is voiced to state the pre-check information that needs consultation. When the patient selects the text input interface, it provides The text input interface displays the text input box and prompts the patient to enter text information in the text input box. When the patient selects the preset item interface, the preset item selection interface is provided, and the major categories of the preset item selection interface are displayed, prompting the patient to do Further selection and determination.

S203: Acquire voice input information, text input information, or preset item selection information through the information input interface, so as to obtain preflight information content.

In this step, by recognizing the voice information described by the patient, sorting out the text in the text input box, and determining the pre-check information in the preset item selection interface, the pre-check information that the patient wants to consult is received.

In this embodiment, the interactive platform provides different input methods for the patient to enter their own pre-inspection information, thereby obtaining the patient’s pre-inspection information, and provides a variety of information data receiving methods, which is convenient for people of all ages and different education levels. It also saves patient consultation time.

In one embodiment, the voice input information, text input information, or preset item selection information obtained through the information input interface to obtain preflight information content includes the following steps:

When the input form is text input, the input of preflight information is received through the text input interface, and the content of the preflight information is acquired and the information is saved.

In this step, when the patient selects text input, click on the text input interface of the interactive platform to display a text input box. You can enter the question information that needs to be consulted into the text input box by choosing to use the Chinese/English text input method or the handwriting input method. After the corresponding text is displayed in the text input box, click OK or delete. When the patient clicks OK, the patient's pre-check information is obtained and saved; when the patient chooses to delete, the patient can be prompted to re-enter the pre-check information in the text input interface.

When the input form is voice input, the patient's voice input is received through the pickup module and translated into text through the voice recognition engine, and the text information generated by the recognition is fed back through the voice input interface. After the patient confirms that the information is correct, obtain the patient Save the information after pre-checking the information content.

In this step, when the patient chooses voice input, he can dictate the pre-check information he wants to consult. The dictated content is received through the pickup module in the interactive platform. The received pre-check information is translated into text through the voice recognition engine. The text content is fed back to the voice input interface, and the patient confirms whether it is the pre-inspection information he wants to consult through the text information fed back by the interface, and the confirmed text information is the patient's pre-inspection information obtained by the system.

When the input form is preset item selection, the selected item is determined through the preset item selection interface, and the preflight information content of the selected item is obtained.

In this step, when the patient selects the preset input form, the interactive platform displays the preset selection interface. The preset selection interface is arranged and displayed according to the common problem categories. The patient selects the major category option and enters the specific second level The preset item selection interface obtains the patient's pre-inspection information content by receiving the specific second-level preset item finally determined and selected by the patient.

In this embodiment, through the patient's selection and input of the three interfaces, the corresponding processing mode is used to receive the patient's pre-inspection information, thereby realizing multiple ways of receiving the patient's pre-inspection information data.

In one embodiment, in step S1, before obtaining the pre-check information to be processed from the interactive platform, a pre-check information database is established to identify the content of the obtained pre-check information. A schematic diagram of the process of establishing a pre-inspection information database in a data analysis-based pre-inspection information interaction method. As shown in Figure 3, the establishment of the pre-inspection information database includes the following steps:

S301. Collect historical data of relevant pre-inspection information, including pre-inspection question information data and corresponding answer information data, and after forming a corresponding relationship between the two, a total sample of pre-inspection information is aggregated and generated.

In this step, use data crawler and other data collection methods to collect historical data of relevant preflight information, including related preflight question information data and corresponding answer information data, determine the corresponding relationship between the two, and then summarize and generate A total sample of pre-inspection information in a unified format.

S302. Use probability statistics to analyze the importance of the pre-check information in the total sample of pre-check information, and summarize the pre-check information samples that exceed the importance threshold according to the analyzed importance and the preset importance threshold. Establish a database of pre-inspection information based on these samples.

In this step, use probability statistics to study the regularity of a large number of random pre-inspection samples. Specifically, the importance value of each sample information can be calculated by probability statistics, and then the importance value of each sample information is compared with the initial prediction. The set importance threshold is compared, each sample set whose importance value exceeds the preset importance threshold is summarized and saved, and a preflight information database is generated based on all the saved sample information.

S303. Filter high-frequency entries in the pre-flight information database, and set relevant pre-flight information containing the high-frequency entries as fixed preset items as display items on the preset item selection interface.

In this step, filter all the high-frequency entries of the information samples of the pre-check information database, such as "department", "appointment", etc., extract the information samples containing high-frequency entries, and summarize them according to different information types. The sample set of is classified into several large problem categories, and each information sample containing high-frequency entries corresponds to one of the categories. Set all pre-inspection information categories and information samples containing high-frequency entries as fixed preset items. All pre-inspection information categories are used as the first-level display items of the preset item selection interface, corresponding to the pre-inspection information categories Information samples containing high-frequency terms are used as secondary display items in the preset item selection interface.

In this embodiment, the pre-flight information database is extracted through the collection, screening and classification of a large amount of pre-flight information historical data in the early stage, and some common preset items are set for filtering high-frequency entries, which not only makes the preflight information database The data is more complete and accurate, and the consultation speed of some common pre-check information is shortened through the display of preset items.

In one embodiment, in the step S302, the probability statistics method is used to analyze the importance of the pre-check information in the total sample of the pre-check information, and the importance of the analysis is combined with the preset importance threshold to summarize For preflight information samples that exceed the importance threshold, building a preflight information database based on these samples includes the following steps:

According to the probability formula: P(A)=m/n, calculate the importance of the pre-check information in the total sample of pre-check information, where the P(A) value is the important quantified embodiment of a certain pre-check information A , M refers to the number of occurrences of pre-check information identical or similar to pre-check information A, n refers to the total number of samples of pre-check information.

In this step, P is the standard value for quantifying the importance of each pre-inspection information, that is, the importance index value of each pre-inspection information. For example, the pre-inspection information A is "Which department does fever belong to?" Pre-inspection information with the same or similar inspection information A may include: "Which department is in fever", "Which department is in fever", "Which department is in high fever", etc. The number of occurrences of all the above-mentioned pre-inspection information is counted, and the value obtained is The determined m value, its proportional count to the n value of the total number of samples of the pre-inspection information is the P-value of the pre-inspection information "Which department has fever?"

Perform the importance analysis, including comparing the P(A) value with the set importance threshold. When the P(A) value of a certain pre-check information sample A is greater than the importance threshold, mark this pre-check information A is an important pre-inspection information sample.

When the above steps are performed, the importance analysis is specifically a comparison between the importance index value of a certain pre-check information and a preset importance threshold, when the importance index value of the pre-check information is greater than the importance At the threshold value, the pre-check information is an important pre-check problem and can be determined as sample information. For example, if the pre-set importance threshold is 0.1, when the importance index value of the question "Which department is the fever?" P>0.1, the question "Which department is the fever?" is important pre-check information, which can be determined as Important pre-check information sample.

After collecting the marked samples of important pre-inspection information, establish a pre-inspection information database.

In this step, the obtained important pre-inspection information samples can be sorted according to different sorting methods, and the sorted pre-inspection information samples are aggregated to establish a pre-inspection information database.

In this embodiment, the importance of each pre-inspection information sample is calculated through a probability formula, and the pre-inspection information sample set whose importance exceeds the threshold is aggregated into a pre-inspection information database, and the importance of the pre-inspection information samples is screened , To ensure that every sample data in the pre-check information database is the pre-check information data that patients often consult.

In one embodiment, FIG. 4 is a schematic diagram of the process of identifying and matching the content of the obtained pre-flight information to be processed in the preflight information interaction method based on data analysis of this application, as shown in Figure 4, In step S2, the content of the acquired preflight information to be processed is identified, the keywords are extracted, and the preflight information database is traversed according to the extracted keywords to perform correlation matching. When the matching is successful, the corresponding Information data and generate data to be output instructions. When the matching is unsuccessful, generating a guidance instruction includes the following steps:

S401. Identify the content of the acquired preflight information to be processed, extract keywords therein, traverse the preflight information database according to the extracted keywords, and search for the same or similar keywords as the extracted keywords The possible sentences for information relevance matching.

In this step, classifying and identifying the content of the acquired patient pre-check information includes classifying the pre-check information content of different patients, and processing and analyzing the text content and logical relationship of the pre-check information after the classification For example, if the pre-inspection information is “fever, very hot, where to find the doctor?” After identification, it can be classified as consultation question information related to “department”, and then after the second analysis based on the symptom description, it can be transformed into Pre-check information with a more logical relationship such as "Which department should you have a fever" or "Which department doctor should you have a fever", and then extract the keywords of the identified patient pre-check information. The keywords can be "fever" and so on. Words and sentences related to disease symptoms can also be words and sentences related to the procedure of medical treatment such as "registered". By traversing the preflight information database to search for the matching results of the keywords, the matching keywords can be the same or similar words, such as the keyword "fever", the same "fever" or similar " Words such as "febrile", "high fever", and "high fever" may all match it.

S402: When the search result hits the keyword, mark that the search result matches the obtained pending preflight information successfully, and when the search result is zero, mark the obtained unsuccessful match of the preflight information to be processed.

In the above steps, the search result is marked by the matching degree of the keyword. For example, when the search result of the keyword "fever" shows 9 items, it means that there are 9 items of preflight information in the preflight information database that match the keywords. Mark the 9 pieces of information to confirm that the match is successful; if the keyword search result shows 0, it means that there is no pre-check information that matches the keyword in the pre-check information database, which means that the keyword cannot be hit, and the patient is marked The preflight information of is not matched successfully.

S403. Extract the preflight information data corresponding to the search result according to the mark that the search result matches the acquired preflight information to be processed, and generate an instruction for data to be output accordingly, according to the acquired preflight information to be processed The pre-inspection information matches the unsuccessful mark, and the guidance instruction is generated.

In this step, when the obtained patient’s pre-inspection information to be processed is successfully matched with an information sample in the pre-inspection information database, the corresponding information data is extracted based on the matched pre-inspection information sample, and generated based on the data Instructions to be output; when the obtained patient's pre-inspection information to be processed and all samples in the pre-inspection information database cannot match, the system automatically calls the guidance instructions to generate the instructions to be output, the guidance instructions may include secondary input instructions , Change the input form instructions or direct them to the manual consultation desk for consultation instructions.

In this embodiment, by further identifying the patient's pre-inspection information and traversing the pre-inspection information database for matching, through data processing and analysis, corresponding pre-inspection information feedback instructions are obtained.

In one embodiment, the step S3, outputting the generated data to-be-output instruction or the guidance instruction to the interactive platform, includes the following steps:

When the obtained pre-inspection information to be processed is matched successfully, corresponding data representation information is generated according to the instruction to be output of the data.

In this step, when the obtained patient's pending pre-check information matches successfully, the data information content is sorted according to the generated corresponding data pending output instructions, and the corresponding data presentation information is generated. For example, when the pre-inspection information with the keyword "fever" is matched successfully, the generated data to be output instructions are sorted by content, and the expression information: "please go to the respiratory department to register" can be generated.

When the obtained pre-inspection information to be processed is unsuccessful, the corresponding guidance instruction expression information is generated according to the guidance instruction.

In this step, when the obtained patient's pending pre-check information matches unsuccessfully, the corresponding expression information is generated according to the generated guidance instruction, for example, when the guidance instruction is a secondary input instruction, the expression information It can be: "please re-enter the question you want to consult". When the guidance instruction is an instruction to change the input format, the expression information can be: "you can try to change the input method to enter the question you want to consult", When the complained guidance instruction is a guide to the manual consultation desk, the stated information can be "the system cannot find relevant information, if you need help, please go to the manual consultation desk" to guide the patient to the manual service desk Consult again.

The expression information is output to the interactive platform in different expression forms, and the expression form may adopt an output method including voice broadcast or text display on the interface of the interactive platform.

In this step, the expression information includes data expression information or guiding expression information, and the patient can receive the expression information by selecting different expression forms. When the patient chooses the presentation form of the voice broadcast, the interactive platform will verbally play the presentation information to the patient through the player of the system. When the patient selects the output mode of the text display on the platform interface, the interactive platform will display the presentation information in text In the text output box of the platform interface, feedback to the patient.

In this embodiment, the expression information is fed back to the patient through different expression forms, which facilitates the patient to receive the feedback information more conveniently and quickly. At the same time, the guidance information is fed back to the patient when the matching is not successful, ensuring that the patient's pre-check information is final Feedback and resolve.

A pre-inspection information interaction device based on data analysis, as shown in Figure 5, includes the following modules:

The information receiving module is configured to obtain preflight information to be processed from the interactive platform, where the preflight information to be processed includes voice input information, text input information, or preset item selection information;

The information recognition and matching module is configured to recognize the content of the acquired pre-flight information to be processed, extract keywords therein, traverse the preflight information database according to the extracted keywords, and perform correlation matching. When the matching is successful , Extract the corresponding information data and generate data to be output instructions, when the matching is unsuccessful, generate guidance instructions;

The instruction output module is configured to output the generated data to-be-output instruction or the guide instruction to the interactive platform.

In one embodiment, a computer device is provided, including a memory and a processor, and computer-readable instructions are stored in the memory. When the computer-readable instructions are executed by one or more processors, the one or more processors execute The computer-readable instructions implement the steps of the data analysis-based preflight information interaction method described in the foregoing embodiments. The steps include: S1, obtaining pre-flight information to be processed from the interactive platform, where the pre-flight information to be processed includes voice input information, text input information, or preset item selection information; S2, the obtained pending preflight information The content of the preflight information is identified, the keywords are extracted, and the preflight information database is traversed according to the extracted keywords to perform correlation matching. When the matching is successful, the corresponding information data is extracted and the data to be output instructions are generated. The matching is not successful When the time, a guide instruction is generated; S3, the generated data to be output instruction or the guide instruction is output to the interactive platform.

In one embodiment, a storage medium storing computer-readable instructions is provided. When the computer-readable instructions are executed by one or more processors, the one or more processors execute the operations described in the foregoing embodiments. Steps of the pre-inspection information interaction method based on data analysis. Wherein, the storage medium may be a non-volatile storage medium or a volatile storage medium. The steps include: S1, obtaining pre-flight information to be processed from the interactive platform, where the pre-flight information to be processed includes voice input information, text input information, or preset item selection information; S2, the obtained pending preflight information The content of the preflight information is identified, the keywords are extracted, and the preflight information database is traversed according to the extracted keywords to perform correlation matching. When the matching is successful, the corresponding information data is extracted and the data to be output instructions are generated. The matching is not successful When, generate a guidance instruction; S3, output the generated data to-be-output instruction or the guidance instruction to the interactive platform.

Through the description of the above embodiments, those skilled in the art can clearly understand that the method steps of the above embodiments can be implemented by means of software plus the necessary general hardware platform, and of course can also be implemented by hardware, but in many cases the former is more The best way to implement it. Based on this understanding, the technical solution of this application essentially or the part that contributes to the existing technology can be embodied in the form of a software product. The computer software product is stored in a storage medium (such as ROM/RAM), including Several instructions are used to make a terminal (which may be a mobile phone, a computer, a server, or a network device, etc.) execute the method described in each embodiment of the present application.

The embodiments of the present application of the present invention are described above with reference to the accompanying drawings. However, the present application of the present invention is not limited to the above-mentioned specific embodiments. The above-mentioned specific embodiments are only illustrative and not restrictive. Under the enlightenment of the present application of the present invention, the ordinary skilled person can make several modifications and improvements without departing from the purpose of the present application and the scope of protection of the claims. Anyone using the present application description and drawings of the present invention The equivalent structure or equivalent process transformation made, or directly or indirectly used in other related technical fields, all belong to the protection of the present application of the present invention.

Claims

A pre-inspection information interaction method based on data analysis, which includes:

Obtain the preflight information to be processed from the interactive platform, where the preflight information to be processed includes voice input information, text input information, or preset item selection information;

Recognize the content of the acquired preflight information to be processed, extract the keywords therein, traverse the preflight information database according to the extracted keywords, and perform correlation matching. When the matching is successful, extract the corresponding information data and generate The data is to be output instructions, and when the matching is unsuccessful, a guide instruction is generated;

Output the generated data to-be-output instruction or the guidance instruction to the interactive platform.
The method for interacting preflight information based on data analysis according to claim 1, wherein the preflight information to be processed is acquired from the interactive platform, and the preflight information to be processed includes voice input information, text input information, or Preset item selection information, including:

Receiving the preflight information input form selected on the interactive platform, the input form including voice input, text input, and preset item selection;

According to the selected pre-check information input form, provide the patient with a corresponding information input interface, the information input interface including a voice input interface corresponding to the voice input form, a text input interface corresponding to the text input form, or A preset item selection interface corresponding to the preset item selection input form;

Acquire voice input information, text input information, or preset item selection information through the information input interface, so as to obtain preflight information content.
The method for interacting preflight information based on data analysis according to claim 2, wherein the voice input information, text input information or preset item selection information obtained through the information input interface is used to obtain preflight information content include:

When the input form is text input, the input of preflight information is received through the text input interface, and the content of the preflight information is obtained and the information is saved;

When the input form is voice input, the voice input is received through the pickup module and translated into text by the voice recognition engine, and the text information generated by the recognition is fed back through the voice input interface, and after the text information is confirmed as correct, the prediction is obtained Save the information after checking the content of the information;

When the input form is preset item selection, the selected item is determined through the preset item selection interface, and the preflight information content of the selected item is obtained.
The method for interacting preflight information based on data analysis according to claim 1, wherein, before the preflight information to be processed is obtained from the interactive platform, a preflight information database is established for checking the obtained preflight information. Information content is identified, including:

Collect historical data of relevant pre-inspection information, including pre-inspection question information data and corresponding answer information data, and after forming a corresponding relationship between the two, aggregate and generate a total sample of pre-inspection information;

Use probability statistics to analyze the importance of the pre-check information in the total sample of pre-check information. According to the analyzed importance and the preset importance threshold, collect the pre-check information samples that exceed the importance threshold. Establish a database of pre-inspection information for samples;

The high-frequency entries in the preflight information database are screened, and the relevant preflight information containing the high-frequency entries is set as a fixed preset item as a display item on the preset item selection interface.
The method for interacting preflight information based on data analysis according to claim 4, wherein the use of probability statistics is used to analyze the importance of preflight information in the total sample of preflight information, and the analysis is based on Importance matches the preset importance threshold, collects samples of pre-check information that exceed the importance threshold, and builds a pre-check information database based on these samples, including:

According to the probability formula: P(A)=m/n, calculate the importance of the pre-check information in the total sample of pre-check information, where P(A) is the important quantified embodiment of certain pre-check information A, m refers to the number of occurrences of the same or similar pre-check information with pre-check information A, n refers to the total number of samples of pre-check information;

Perform the importance analysis, including comparing the P(A) value with the set importance threshold. When the P(A) value of a certain pre-check information sample A is greater than the importance threshold, mark this pre-check information A is an important pre-inspection information sample;

After collecting the marked samples of important pre-inspection information, establish a pre-inspection information database.
The method for interacting preflight information based on data analysis according to claim 1, wherein the content of the acquired preflight information to be processed is identified, and the keywords are extracted according to the extracted keywords. Traverse the pre-check information database to perform correlation matching. When the matching is successful, the corresponding information data is extracted and the data to be output instructions are generated. When the matching is unsuccessful, the guidance instructions are generated, including:

Recognize the content of the acquired pre-flight information to be processed, extract keywords therein, traverse the preflight information database according to the extracted keywords, and search for possibilities that are the same or similar to the extracted keywords Sentences match information relevance;

When the search result hits the keyword, mark that the search result matches the obtained pending pre-check information successfully, and when the search result is zero, mark the obtained unsuccessful match of the pending pre-check information;

According to the mark of successful matching between the search result and the acquired pre-inspection information to be processed, extract the pre-inspection information data corresponding to the search result, and generate data to be output instructions accordingly, according to the acquired pre-inspection information Handle the unsuccessful mark of pre-check information matching, and generate guidance instructions.
The method for interacting preflight information based on data analysis according to claim 1, wherein outputting the generated data to-be-output instruction or the guiding instruction to an interactive platform comprises:

When the obtained pre-inspection information to be processed matches successfully, generate corresponding data representation information according to the instruction to be output of the data;

When the obtained pre-inspection information to be processed is unsuccessful, generating corresponding guidance instruction expression information according to the guidance instruction;

The expression information is output to the interactive platform in different expression forms, and the expression form may adopt an output method including voice broadcast or text display on the interface of the interactive platform.
A pre-inspection information interaction device based on data analysis, which includes the following modules:

The information receiving module is configured to obtain preflight information to be processed from the interactive platform, where the preflight information to be processed includes voice input information, text input information, or preset item selection information;

The information recognition and matching module is configured to recognize the content of the acquired pre-flight information to be processed, extract keywords therein, traverse the preflight information database according to the extracted keywords, and perform correlation matching. When the matching is successful , Extract the corresponding information data and generate data to be output instructions, when the matching is unsuccessful, generate guidance instructions;

The instruction output module is configured to output the generated data to-be-output instruction or the guide instruction to the interactive platform.
A computer device, which includes a memory and a processor, the memory stores computer-readable instructions, and when the computer-readable instructions are executed by one or more of the processors, one or more of the processing The device performs the following steps:

Obtain the preflight information to be processed from the interactive platform, where the preflight information to be processed includes voice input information, text input information, or preset item selection information;

Recognize the content of the acquired preflight information to be processed, extract the keywords therein, traverse the preflight information database according to the extracted keywords, and perform correlation matching. When the matching is successful, extract the corresponding information data and generate The data is to be output instructions, and when the matching is unsuccessful, a guide instruction is generated;

Output the generated data to-be-output instruction or the guidance instruction to the interactive platform.
9. The computer device according to claim 9, wherein the preflight information to be processed is obtained from the interactive platform, and the preflight information to be processed includes voice input information, text input information, or preset item selection information, including:

Receiving the preflight information input form selected on the interactive platform, the input form including voice input, text input, and preset item selection;

According to the selected pre-check information input form, provide the patient with a corresponding information input interface, the information input interface including a voice input interface corresponding to the voice input form, a text input interface corresponding to the text input form, or A preset item selection interface corresponding to the preset item selection input form;

Acquire voice input information, text input information, or preset item selection information through the information input interface, so as to obtain preflight information content.
10. The computer device of claim 10, wherein the voice input information, text input information, or preset item selection information obtained through the information input interface to obtain preflight information content includes:

When the input form is text input, the input of preflight information is received through the text input interface, and the content of the preflight information is obtained and the information is saved;

When the input form is voice input, the voice input is received through the pickup module and translated into text by the voice recognition engine, and the text information generated by the recognition is fed back through the voice input interface, and after the text information is confirmed as correct, the prediction is obtained Save the information after checking the content of the information;

When the input form is preset item selection, the selected item is determined through the preset item selection interface, and the preflight information content of the selected item is obtained.
9. The computer device according to claim 9, wherein, before said obtaining the pre-inspection information to be processed from the interactive platform, establishing a pre-inspection information database for identifying the content of the obtained pre-inspection information comprises:

Collect historical data of relevant pre-inspection information, including pre-inspection question information data and corresponding answer information data, and after forming a corresponding relationship between the two, aggregate and generate a total sample of pre-inspection information;

Use probability statistics to analyze the importance of the pre-check information in the total sample of pre-check information. According to the analyzed importance and the preset importance threshold, collect the pre-check information samples that exceed the importance threshold. According to these Establish a database of pre-inspection information for samples;

The high-frequency entries in the preflight information database are screened, and the relevant preflight information containing the high-frequency entries is set as a fixed preset item as a display item on the preset item selection interface.
The computer device according to claim 12, wherein the use of probability statistics method is used to analyze the importance of the pre-check information in the total sample of pre-check information, and match the preset importance threshold according to the analyzed importance , Summarize the pre-inspection information samples that exceed the importance threshold, and establish a pre-inspection information database based on these samples, including:

According to the probability formula: P(A)=m/n, calculate the importance of the pre-check information in the total sample of pre-check information, where P(A) is the important quantified embodiment of certain pre-check information A, m refers to the number of occurrences of the same or similar pre-check information with pre-check information A, n refers to the total number of samples of pre-check information;

Perform the importance analysis, including comparing the P(A) value with the set importance threshold. When the P(A) value of a certain pre-check information sample A is greater than the importance threshold, mark this pre-check information A is an important pre-inspection information sample;

After collecting the marked samples of important pre-inspection information, establish a pre-inspection information database.
The computer device according to claim 9, wherein the content of the acquired preflight information to be processed is identified, the keywords therein are extracted, and the preflight information database is traversed according to the extracted keywords to perform correlation When the matching is successful, the corresponding information data is extracted and the data to be output instructions are generated. When the matching is unsuccessful, the guidance instructions are generated, including:

Recognize the content of the acquired pre-flight information to be processed, extract keywords therein, traverse the preflight information database according to the extracted keywords, and search for possibilities that are the same or similar to the extracted keywords Sentences match information relevance;

When the search result hits the keyword, mark that the search result matches the obtained pending pre-check information successfully, and when the search result is zero, mark the obtained unsuccessful match of the pending pre-check information;

According to the mark of successful matching between the search result and the acquired pre-inspection information to be processed, extract the pre-inspection information data corresponding to the search result, and generate data to be output instructions accordingly, according to the acquired pre-inspection information Handle the unsuccessful mark of pre-check information matching, and generate guidance instructions.
9. The computer device of claim 9, wherein outputting the generated data to-be-output instruction or the guiding instruction to an interactive platform comprises:

When the obtained pre-inspection information to be processed matches successfully, generate corresponding data representation information according to the instruction to be output of the data;

When the obtained pre-inspection information to be processed is unsuccessful, generating corresponding guidance instruction expression information according to the guidance instruction;

The expression information is output to the interactive platform in different expression forms, and the expression form may adopt an output method including voice broadcast or text display on the interface of the interactive platform.
A storage medium storing computer-readable instructions, wherein when the computer-readable instructions are executed by one or more processors, the one or more processors execute the following steps:

Obtain the preflight information to be processed from the interactive platform, where the preflight information to be processed includes voice input information, text input information, or preset item selection information;

Recognize the content of the acquired preflight information to be processed, extract the keywords therein, traverse the preflight information database according to the extracted keywords, and perform correlation matching. When the matching is successful, extract the corresponding information data and generate The data is to be output instructions, and when the matching is unsuccessful, a guide instruction is generated;

Output the generated data to-be-output instruction or the guidance instruction to the interactive platform.
The storage medium according to claim 16, wherein the preflight information to be processed is obtained from the interactive platform, and the preflight information to be processed includes voice input information, text input information, or preset item selection information, including:

Receiving the preflight information input form selected on the interactive platform, the input form including voice input, text input, and preset item selection;

According to the selected pre-check information input form, provide the patient with a corresponding information input interface, the information input interface including a voice input interface corresponding to the voice input form, a text input interface corresponding to the text input form, or A preset item selection interface corresponding to the preset item selection input form;

Acquire voice input information, text input information, or preset item selection information through the information input interface, so as to obtain preflight information content.
17. The storage medium of claim 17, wherein the voice input information, text input information, or preset item selection information obtained through the information input interface to obtain preflight information content includes:

When the input form is text input, the input of preflight information is received through the text input interface, and the content of the preflight information is obtained and the information is saved;

When the input form is voice input, the voice input is received through the pickup module and translated into text by the voice recognition engine, and the text information generated by the recognition is fed back through the voice input interface, and after the text information is confirmed as correct, the prediction is obtained Save the information after checking the content of the information;

When the input form is preset item selection, the selected item is determined through the preset item selection interface, and the preflight information content of the selected item is obtained.
16. The storage medium according to claim 16, wherein, before acquiring the pre-flight information to be processed from the interactive platform, establishing a pre-flight information database for identifying the content of the acquired pre-flight information comprises:

Collect historical data of relevant pre-inspection information, including pre-inspection question information data and corresponding answer information data, and after forming a corresponding relationship between the two, aggregate and generate a total sample of pre-inspection information;

Use probability statistics to analyze the importance of the pre-check information in the total sample of pre-check information. According to the analyzed importance and the preset importance threshold, collect the pre-check information samples that exceed the importance threshold. According to these Establish a database of pre-inspection information for samples;

The high-frequency entries in the preflight information database are screened, and the relevant preflight information containing the high-frequency entries is set as a fixed preset item as a display item on the preset item selection interface.
The storage medium according to claim 19, wherein the use of the probability statistics method performs an importance analysis on the pre-check information in the total sample of the pre-check information, and matches the preset importance threshold according to the analyzed importance , Summarize the pre-inspection information samples that exceed the importance threshold, and establish a pre-inspection information database based on these samples, including:

According to the probability formula: P(A)=m/n, calculate the importance of the pre-check information in the total sample of pre-check information, where P(A) is the important quantified embodiment of certain pre-check information A, m refers to the number of occurrences of the same or similar pre-check information with pre-check information A, n refers to the total number of samples of pre-check information;

Perform the importance analysis, including comparing the P(A) value with the set importance threshold. When the P(A) value of a certain pre-check information sample A is greater than the importance threshold, mark this pre-check information A is an important pre-inspection information sample;

After collecting the marked samples of important pre-inspection information, establish a pre-inspection information database.