WO2020235405A1 - Server, vehicle-washing service system, program, and vehicle-washing service method - Google Patents

Server, vehicle-washing service system, program, and vehicle-washing service method Download PDF

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Publication number
WO2020235405A1
WO2020235405A1 PCT/JP2020/019039 JP2020019039W WO2020235405A1 WO 2020235405 A1 WO2020235405 A1 WO 2020235405A1 JP 2020019039 W JP2020019039 W JP 2020019039W WO 2020235405 A1 WO2020235405 A1 WO 2020235405A1
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WO
WIPO (PCT)
Prior art keywords
identification information
car wash
vehicle body
store
menu
Prior art date
Application number
PCT/JP2020/019039
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French (fr)
Japanese (ja)
Inventor
雅文 大熊
雄一朗 大村
達也 薤澤
博登志 笹田
Original Assignee
出光興産株式会社
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Publication date
Application filed by 出光興産株式会社 filed Critical 出光興産株式会社
Priority to JP2021520728A priority Critical patent/JPWO2020235405A1/ja
Publication of WO2020235405A1 publication Critical patent/WO2020235405A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

Definitions

  • the present invention relates to a technique for providing a vehicle body service.
  • Patent Document 1 describes a system for making a car wash request from a customer terminal via a network and making a cashless payment.
  • the present invention provides a technique that can be used without inputting the identification code of the device when receiving the vehicle body service.
  • One aspect of the present disclosure is a receiving means for receiving pre-registration of the vehicle body identification information used by the user, the identification information of the store that washes the vehicle body, and the car wash menu for the vehicle body from the terminal device used by the user.
  • a receiving means for receiving the identification information of the car washing device, the identification information of the store where the car washing device is installed, and the identification information for identifying the vehicle body from the control device for controlling the car washing device, and the receiving means received by the receiving means.
  • the storage means for storing the vehicle body identification information, the store identification information, and the data set including the car wash menu, the car wash device identification information or the store identification information received by the receiving means, and the vehicle body identification information.
  • the control controls a determination means for determining whether or not the corresponding data set is stored, and an instruction for executing the car wash menu included in the data set when it is determined that the data set is stored.
  • a server having a transmitting means for transmitting to the device.
  • Another aspect of the present disclosure includes a server, a car wash device, a control device for controlling the car wash device, and a terminal device used by the user, and the terminal device identifies a vehicle body used by the user.
  • the server has information, identification information of a store for washing the vehicle body, UI means for receiving input of pre-registration of a car wash menu for the vehicle body, and communication means for transmitting the pre-registration request to the server. Receives the identification information of the car wash device, the identification information of the store where the car wash device is installed, and the identification information of the vehicle body from the reception means for receiving the pre-registration from the terminal device and the control device.
  • a car wash service system including a transmission means for transmitting an instruction for executing a car wash menu to the control device.
  • Yet another aspect of the present disclosure is to pre-register the vehicle body identification information used by the user, the store identification information for washing the vehicle body, and the car wash menu for the vehicle body from the terminal device used by the user to the computer.
  • the storage means for storing the vehicle body identification information, the store identification information, and the data set including the car wash menu corresponds to the received car wash device identification information or store identification information, and the vehicle body identification information.
  • the car wash device is controlled with a step of determining whether or not the data set is stored and an instruction for executing the car wash menu included in the data set when it is determined that the data set is stored.
  • Yet another aspect of the present disclosure is a step of accepting input of the identification information of the vehicle body used by the user, the identification information of the store that washes the vehicle body, and the pre-registration of the car wash menu for the vehicle body, and the above.
  • the terminal device used by the user accepts input of the vehicle body identification information used by the user, the identification information of the store that washes the car body, and the pre-registration of the car wash menu for the car body.
  • a step a step in which the terminal device transmits the pre-registration request to the server, a step in which the server accepts the pre-registration from the terminal device, and a control device in which the server controls the car wash device. From the step of receiving the identification information of the car wash device, the identification information of the store where the car wash device is installed, and the identification information for identifying the vehicle body, and the server receives the identification information of the vehicle body, the said.
  • the storage means for storing the store identification information and the data set including the car wash menu When it is determined that the data set is stored, the step of transmitting an instruction for executing the car wash menu included in the data set to the control device, and the car wash device.
  • a car wash service method including a step of washing the vehicle body according to the instructions.
  • Another aspect of the present disclosure is a receiving means for receiving pre-registration of the vehicle body identification information used by the user, the identification information of the store refueling the vehicle body, and the refueling menu for the vehicle body from the terminal device used by the user.
  • the receiving means for receiving the identification information of the refueling device, the identification information of the store where the refueling device is installed, and the identification information for identifying the vehicle body from the control device for controlling the refueling device, and the receiving means receive the data.
  • the storage means for storing the vehicle body identification information, the store identification information, and the data set including the refueling menu corresponds to the refueling device or store identification information and the vehicle body identification information received by the receiving means.
  • the control device provides a determination means for determining whether or not the data set is stored in the storage means, and an instruction for executing a refueling menu included in the data set when it is determined that the data set is stored.
  • the present invention can be used without inputting the identification code of the device when receiving the vehicle body service.
  • the figure which illustrates the screen of the tutorial The figure which illustrates the input screen of the vehicle body identification information.
  • Input device 207 ... GPS receiver, 401 ... CPU, 402 ... Memory, 403 ... Storage, 404 ... Communication unit, 405 ... Camera, 406 ... Input / output IF, 901 ... Area, 902 ... Button, 1001 ... Area, 1002 ... Button, 1003 ... Button, 1501 ... Button , 1502 ... button, 1503 ... button, 1504 ... button, 1505 ... button, 1506 ... button
  • FIG. 1 is a diagram showing an outline of a vehicle body service system 1 according to an embodiment.
  • the vehicle body service system 1 is a car wash service system for providing services related to the vehicle body, in this example, a car wash service.
  • the vehicle body service system 1 includes a server 10, a user terminal 20, a car wash device 30, and a control device 40.
  • the car wash device 30 and the control device 40 are installed in a store (for example, a car wash place).
  • the user registers the car wash menu in the server 10 in advance (for example, at home) from the user terminal 20 (for example, a smartphone).
  • the control device 40 detects the visit of the user, the car wash menu registered in advance by the user is automatically set in the car wash device 30.
  • the car wash fee will be settled online. That is, according to the vehicle body service system 1, the user can receive the desired service without operating the car wash device 30 in the store.
  • FIG. 2 is a diagram illustrating the functional configuration of the vehicle body service system 1.
  • the vehicle body service system 1 includes receiving means 11, storage means 12, receiving means 13, transmitting means 14, payment means 15, determination means 16, providing means 17, notifying means 18, communication means 21, UI (User Interface) means 22, It has a communication means 31, a car wash means 32, a control means 33, a communication means 41, and a control means 42.
  • the receiving means 11, the storage means 12, the receiving means 13, the transmitting means 14, the payment means 15, the determining means 16, the providing means 17, and the notifying means 18 are mounted on the server 10.
  • the storage means 12 may be mounted on a device different from the server 10.
  • the communication means 21 and the UI means 22 are mounted on the user terminal 20.
  • the communication means 31, the car wash means 32, and the control means 33 are mounted on the car wash device 30.
  • the communication means 41 and the control means 42 are mounted on the control device 40.
  • the receiving means 11 receives from the user terminal 20 the identification information of the vehicle body used by the user, the identification information of the store that washes the vehicle body, and the pre-registration of the car wash menu for the vehicle body.
  • the storage means 12 stores various types of information.
  • the information stored in the storage means 12 includes various databases such as a pre-registration database and a store database, which will be described later.
  • a pre-registration database a data set including vehicle body identification information, store identification information, and a car wash menu received by the reception means 11 is registered.
  • the receiving means 13 receives from the car wash device 30 the identification information of the car wash device 30 or the identification information of the store where the car wash device 30 is installed and the identification information for identifying the vehicle body.
  • the transmitting means 14 causes the car wash menu included in the data set to be executed. Is transmitted to the control device 40.
  • the control device 40 is an example of a device that controls the car wash device 30.
  • the receiving means 13 receives a notification from the car washing device 30 regarding the execution of preparations for car washing of the car body, or a notification that the car washing of the car body has started or ended.
  • the payment means 15 setstles the car wash cost in response to this notification.
  • the determination means 16 determines whether or not the data set corresponding to the car wash device or store identification information and the vehicle body identification information received by the receiving means 13 is stored in the pre-registration database of the storage means 12. Further, the determination means 16 is a database in which identification information of the car wash device installed in each of the plurality of stores and a car wash menu that can be provided by the car wash device are registered (for example, a store database described later). It is determined whether or not the vehicle body identification information and the store identification information received by the reception means 11 are included in the above.
  • the providing means 17 can be provided by the car washing device 30 installed in the store based on the determination result of the determining means 16 when the receiving means 11 accepts the designation of the vehicle body identification information and the store identification information.
  • the menu is provided to the user terminal 20.
  • the notification means 18 notifies the user terminal 20 of various types of information.
  • the information notified by the notification means 18 to the user terminal 20 includes, for example, payment-related information.
  • the communication means 21 communicates with another device (particularly the server 10 in this example).
  • the UI means 22 provides a UI to a user, and includes an input device for the user to input information or instructions, and an output device for outputting the information to the user.
  • the touch screen is an example of this input device and output device.
  • the communication means 31 communicates with another device (particularly the control device 40 in this example).
  • the car wash means 32 wash the car.
  • the control means 33 controls the car wash means 32.
  • the communication means 41 communicates with another device (particularly the server 10 in this example).
  • the control means 42 controls the car wash device 30.
  • FIG. 3 is a diagram illustrating the hardware configuration of the server 10.
  • the server 10 is a computer device having a CPU (Central Processing Unit) 101, a memory 102, a storage 103, and a communication IF (InterFace) 104.
  • the CPU 101 is a processor that executes processing according to a program.
  • the memory 102 is a main storage device that functions as a work area when the CPU 101 executes a program.
  • the storage 103 is an auxiliary storage device that stores various programs and data.
  • the communication IF 104 is an interface for communicating according to a predetermined communication standard (for example, Ethernet (registered trademark)).
  • the program stored in the storage 103 includes a program (hereinafter referred to as "server program") for causing the computer device to function as the server 10 of the vehicle body service system 1.
  • the CPU 101 is an example of the payment means 15 and the determination means 16 in a state where the CPU 101 is executing the server program.
  • the CPU 101 and the communication IF 104 are examples of the receiving means 11, the providing means 17, and the notifying means 18.
  • At least one of the memory 102 and the storage 103 is an example of the storage means 12.
  • the communication IF 104 is an example of the receiving means 13 and the transmitting means 14.
  • FIG. 4 is a diagram illustrating the hardware configuration of the user terminal 20.
  • the user terminal 20 is a computer device having a CPU 201, a memory 202, a storage 203, a communication unit 204, a display device 205, an input device 206, and a GPS (Global Positioning System) receiver 207, for example, a smartphone, and is a terminal device used by the user.
  • the CPU 201 is a processor that executes processing according to a program.
  • the memory 202 is a main storage device that functions as a work area when the CPU 201 executes a program, and includes, for example, a ROM (Read Only Memory) and a RAM (Random Access Memory).
  • the storage 203 is an auxiliary storage device that stores various programs and data, and includes, for example, an SSD (Solid State Drive) or an HDD (Hard Disk Drive).
  • the communication unit 204 is a device for communicating with the server 10 in accordance with a predetermined communication standard (for example, LTE (Long Term Evolution, registered trademark)), and includes, for example, an LTE chip and an antenna.
  • the display device 205 is a device for displaying information, and includes, for example, an LCD (Liquid Crystal Display).
  • the input device 206 is a UI device for inputting instructions or data to the user terminal 20 (or CPU 201), and includes, for example, a touch screen or a keyboard.
  • the GPS receiver 207 is a device that calculates and outputs the position (coordinates on the earth) of its own device using GPS signals received from GPS satellites.
  • the program stored in the storage 203 includes a program (hereinafter referred to as “client program”) for causing the computer device to function as the user terminal 20 of the vehicle body service system 1.
  • client program a program for causing the computer device to function as the user terminal 20 of the vehicle body service system 1.
  • the communication unit 204 is an example of the communication means 21 in a state where the CPU 201 is executing the client program.
  • the display device 205 and the input device 206 are examples of the UI means 22.
  • the car wash device 30 is a so-called automatic car wash machine, and is a car wash brush, water, detergent, air, wax, and coating agent discharge port, and components thereof. Has a moving mechanism for moving the body relative to the vehicle body. Further, the car wash device 30 has a computer device for controlling these components.
  • the car wash device 30 can set various parameters such as the presence / absence or amount of water, detergent, wax, and coating agent used, the part to be washed, the number of brushing times, and the like, and these parameters are set by the built-in computer device. To manage or set.
  • FIG. 5 is a diagram illustrating a hardware configuration of the control device 40.
  • the control device 40 is a computer device having a CPU 401, a memory 402, a storage 403, a communication unit 404, a camera 405, and an input / output IF 406.
  • the CPU 401 is a processor that executes processing according to a program.
  • the memory 402 is a main storage device that functions as a work area when the CPU 401 executes a program, and includes, for example, a ROM and a RAM.
  • the storage 403 is an auxiliary storage device that stores various programs and data, and includes, for example, an SSD or an HDD.
  • the communication unit 404 is a device for communicating with the server 10 according to a predetermined communication standard (for example, LTE), and includes, for example, an LTE chip and an antenna.
  • the camera 405 is an imaging device that photographs a car that has come to the store.
  • the input / output IF406 is an interface for outputting a control signal to the car wash device 30.
  • the control device 40 has a one-to-one correspondence with the car wash device 30. That is, when, for example, three car wash devices 30 are installed in a certain store, one corresponding control device 40 is installed near each car wash device 30.
  • the program stored in the storage 403 includes a program (hereinafter referred to as “control program”) for causing the computer device to function as the control device 40 of the vehicle body service system 1.
  • the communication unit 404 is an example of the communication means 41 in a state where the CPU 401 is executing the control program.
  • the CPU 401 is an example of the control means 42.
  • FIG. 6 is a diagram illustrating an outline of a usage scenario of the vehicle body service system 1. Membership registration is performed in step S1. In step S2, a car wash order is made. In step S3, a car wash experience is performed. In step S4, a basic process for making a car wash habit is performed. In step S5, a special process (for example, a campaign) for making a habit of car washing is performed. The details of these processes will be described below.
  • FIG. 7 is a diagram illustrating a member registration process (step S1 in FIG. 6).
  • software such as a client program may be described as the main body of processing, but this is because the hardware element such as the CPU 201 executing the client program is another hardware such as the display device 205 or the input device 206. It means that the wear elements work together to execute the process. The same applies to devices other than the user terminal 20.
  • a client program is installed in the user terminal 20 before the start of the flow of FIG. 7.
  • a tutorial is a series of screens or videos that explain how to use an application and how to register as a user.
  • FIG. 8 is a diagram illustrating the screen of the tutorial.
  • the screens transition in the order of (A), (B), and (C).
  • FIG. 8A is an example of a screen displayed first after the first startup.
  • the message "This app is a very useful app that solves the" I don't know "and” Somehow scary "of machine car wash” is displayed with an illustration.
  • FIG. 8B is a diagram illustrating the screen to be displayed next. This screen is a screen for searching nearby stores at the user's current position. In this way, by displaying the store search screen when the user registration has not been completed, the psychological hurdle when using this service for the first time can be lowered.
  • FIG. 8C is a diagram illustrating a screen to be displayed next. On this screen, a message prompting user registration is displayed, saying "Let's register the service from here first”.
  • the client program accepts the input of vehicle body information.
  • vehicle body information refers to information about the vehicle body used by the user, more specifically, information for identifying the vehicle body (hereinafter referred to as “vehicle body identification information”) and information indicating the attributes of the vehicle body (hereinafter referred to as “vehicle body attribute information").
  • vehicle body identification information for example, a vehicle number (that is, a number written on a license plate) is used.
  • the vehicle body attribute information includes, for example, at least the classification of the vehicle body shape (for example, light, minivan, wagon, sedan, or SUV) and the presence / absence of the exterior (for example, grill guard, fog lamp, fender pole, rear wiper, or antenna).
  • the client program transmits the input vehicle body information to the server 10.
  • the server 10 registers this vehicle body information in the user database (not shown).
  • FIG. 9 is a diagram illustrating an input screen for vehicle body identification information.
  • the vehicle body identification information input screen includes the area 901 and the button 902.
  • the area 901 is an area for inputting a vehicle number using the software keypad.
  • the button 902 is a UI object for performing image recognition on an image taken by the camera and reading the vehicle number. The user inputs the vehicle number by any of these methods.
  • FIG. 10 is a diagram illustrating an input screen for vehicle body attribute information.
  • the vehicle body attribute information input screen includes the area 1001, the button 1002, and the button 1003.
  • the area 1001 is an area for displaying questions.
  • Buttons 1002 and 1003 are UI objects for inputting answers to this question.
  • an illustrated question is displayed in region 1001, and buttons 1002 and 100 are options for answering this question.
  • the client program accepts the input of user information.
  • User information refers to information about a user.
  • the user information includes, for example, a user ID, a password, and payment information.
  • authentication using an e-mail address or a telephone number may be performed.
  • the client program transmits various input information to the server 10.
  • the server 10 registers this user information in the user database (not shown).
  • the user information is associated with the vehicle body information. This completes user registration.
  • the server 10 When the user registration is completed, the server 10 issues a car wash coupon to the user.
  • a car wash coupon is a ticket that discounts or makes the car wash cost free.
  • the server 10 transmits the coupon data to the user terminal 20.
  • the client program receives the coupon data from the server 10.
  • the client program displays the received coupon (step S14). Issuing a coupon triggered by user registration in this way has the effect of increasing the motivation for user registration and lowering the hurdle to actually use the service.
  • FIG. 11 is a diagram illustrating a car wash order process (step S2 in FIG. 6).
  • the client program of the user terminal 20 accepts the designation of the store.
  • the server 10 stores the store database, and the client program acquires information from the store database.
  • the UI that accepts the designation of a store is, for example, a UI that displays the location of a store on a map centered on the current location and accepts selection from the location.
  • the client program may display the search result using the address or the store name as a key, and accept the selection from the search results.
  • the client program transmits the identifier of the store selected by the user to the server 10.
  • FIG. 12 is a diagram illustrating a store database.
  • the store database information about the store, for example, the store name, address, type, telephone number, model number of the car wash device, price list, and required time are registered.
  • the server 10 searches the store database in response to a request from the client program, and outputs records of stores that match the search conditions.
  • step S22 the client program accepts the designation of the car wash menu.
  • the client program presents a plurality of preset car wash menus as options and accepts the user's selection.
  • FIG. 13 is a diagram illustrating a screen for presenting a plurality of car wash menus.
  • four options are presented: speedy (A), dirt block (B), shiny (C), and thorough cleaning (D).
  • speedy (A) A
  • dirt block B
  • shiny C
  • thorough cleaning D
  • the effects of these car wash menus are evaluated on a 5-point scale for each of the three items of "stain removal”, “finished luster”, and “water repellency / stain resistance”.
  • the parameters that can be set for the car wash device may not always be common depending on the manufacturer and model, but in the vehicle body service system 1, they are standardized not as the set values of each car wash device but as common evaluation items. As a result, the user can more accurately select the desired car wash menu without being confused by, for example, the difference in the name of the driving mode due to the difference in the manufacturer.
  • FIG. 14 is a diagram illustrating a car wash menu database.
  • the car wash menu database shows the correspondence between the car wash device and the car wash menu.
  • the client program refers to this car wash menu database and presents the car wash menu to the user.
  • the top record shows that the car wash device of company X's model number X001 supports four car wash menus: speedy, dirty block, glossy, and thorough wash, and parameter settings in each car wash menu. The value is listed.
  • FIG. 15 is a diagram illustrating another UI that accepts the designation of the car wash menu.
  • the client program may adopt this UI in addition to or in place of the UI illustrated in FIG.
  • the screen of this UI includes a plurality of buttons (buttons 1501-1506).
  • Each button represents a finishing image.
  • button 1501 represents the matter of "beautiful luster and luster”.
  • the finishing image corresponding to that button is selected.
  • Multiple finishing images can be selected.
  • the client program selects and presents the car wash menu corresponding to one or more selected finishing images to the user.
  • the client program accepts whether or not the coupon is used. Specifically, the client program presents a usable coupon to the user, and the user inputs whether or not to use the presented coupon. When the presence or absence of coupon usage is entered, the client program displays a screen for confirming the information entered so far.
  • the client program sends a pre-registration request for the car wash menu to the server 10 (step S24).
  • This pre-registration request includes user information and information specifying a car wash menu. It should be noted that what is done in this example is only the pre-registration of the car wash menu, not the reservation of the car wash. Therefore, the information indicating the visit date and time is not input.
  • the server 10 registers the user information included in the pre-registration request and the information for designating the car wash menu in the pre-registration database.
  • FIG. 16 is a diagram illustrating a pre-registration database.
  • the pre-registration ID, store ID, user ID, vehicle body identification information (vehicle number in this example), car wash menu, coupon type, and expiration date are registered in the pre-registration database.
  • vehicle body identification information vehicle number in this example
  • car wash menu coupon type, and expiration date
  • the pre-registration ID is an identifier for identifying each record in the pre-registration database.
  • the "deadline” is an deletion deadline automatically set in the vehicle body service system 1, and if the car wash service is not received by this deadline, the server 10 deletes this record from the pre-registration database.
  • FIG. 17 is a diagram illustrating a car wash experience process (step S3 in FIG. 6).
  • the server 10 pushes a reminder to the user terminal 20 of the pre-registered user.
  • the client program of the user terminal 20 notifies the user of the reminder.
  • the client program banners a reminder that includes the location of the store.
  • the client program may have a navigation function to the store. The client program guides the route to the store according to the user's instruction.
  • the camera 405 of the control device 40 takes a picture of a car entering the car wash device 30 triggered by a sensor (not shown) in the vicinity of the car wash device 30 detecting the car.
  • This sensor may be a sensor using radio waves and sound waves, or a beam sensor, as long as it can detect an automobile. Instead of using a sensor that detects a car, the camera 405 may constantly photograph the vicinity of the entrance of the car wash device 30.
  • the control device 40 performs a process of recognizing the vehicle number of the license plate in the captured image. When a car enters the entrance of the car wash device 30, the car is photographed by the camera 405.
  • the control device 40 analyzes the captured image and recognizes the vehicle number (step S31).
  • the control device 40 Upon recognizing the vehicle number, the control device 40 transmits an inquiry to the server 10 (step S32). This inquiry includes the store ID of the store where the control device 40 is installed and the vehicle number recognized from the image of the camera 405.
  • the vehicle number recognition process in step S31 may be performed by the server 10.
  • the control device 40 transmits an image including the store ID and license plate of the store in which the control device 40 is installed in the inquiry transmitted to the server 10.
  • the server 10 Upon receiving the inquiry from the control device 40, the server 10 refers to the pre-registration database and searches for a record including the same store ID and vehicle number as the store ID and vehicle number included in the inquiry (step S33). When a record including the same store ID and car number is searched, the server 10 inquires about the notification that there is pre-registration and the parameter set for causing the car wash device 30 to execute the pre-registered car wash menu. Is transmitted to the control device 40 of the transmission source (step S34). The notification that there is pre-registration includes the pre-registration ID.
  • the parameter set for causing the car wash device 30 to execute the pre-registered car wash menu includes parameters that need to be set when the car wash menu is executed by the car wash device 30, and set values thereof (example: FIG. 14). If a record including the same store ID and vehicle number is not found, the server 10 transmits a notification to the control device 40 that there is no pre-registration.
  • the control device 40 Upon receiving the notification from the server 10 that there is pre-registration, the control device 40 transmits the parameters indicated by the parameter set received together with this notification and the set values thereof to the car wash device 30 (step S35). These are instructions from the control device 40 to the car wash device 30.
  • the car wash device 30 sets the designated parameter to the designated value (step S36).
  • the car wash device 30 has a pre-registered car wash menu set on its display device (not shown), such as "Thank you for visiting our store. The setting has been completed with'Glossy'! Display a message indicating.
  • the car wash device 30 starts the car wash with the set value (step S37). After that, the user receives the car wash service according to the instruction of the car wash device 30.
  • the instruction from the car wash device 30 is output as a voice, an image, or a moving image from, for example, a speaker or a display device.
  • control device 40 When a notification that there is no pre-registration is received from the server 10, the control device 40 provides guidance for the vehicle used without pre-registration.
  • the car wash device 30 When the car wash is completed, the car wash device 30 notifies the control device 40 that the car wash is completed (step S38). Upon receiving this notification, the control device 40 transmits a notification to the server 10 that the car wash is completed (step S39). This notification includes a pre-registration ID.
  • the server 10 Upon receiving the notification from the control device 40 that the car wash is completed, the server 10 performs the car wash cost settlement process (step S40). Car wash costs are registered in the pre-registration database. The server 10 collates the pre-registration ID included in the notification that the car wash is completed with the pre-registration database, and identifies the car wash cost. When the payment process is completed, the server 10 notifies the corresponding user terminal 20 that the payment has been completed. The user terminal 20 notifies the user that the payment has been completed.
  • the car wash device 30 may notify the control device 40 that the car wash has started, in addition to the notification that the car wash has been completed, or instead of the notification that the car wash has been completed.
  • the control device 40 may send a notification to the server 10 that the car wash has started, in addition to the notification that the car wash has been completed, or instead of the notification that the car wash has been completed.
  • the server 10 that has received the notification that the car wash has started may perform the settlement process of the car wash cost before the car wash is completed.
  • the car wash device 30 may transmit a notification regarding execution of the car wash preparation to the control device 40 before starting the car wash.
  • the car wash device 30 may notify the control device 40 that the car wash preparation has started, that the car wash is being prepared, and / or that the preparation has been completed.
  • the control device 40 may send a notification to the server 10 that the preparation for the car wash has started, that the preparation for the car wash is in progress, and / or that the preparation is completed.
  • the preparation for car wash is, for example, setting the parameters received from the control device 40 to the received set values, or making the water, detergent, wax, coating agent, etc. used for car wash in a sprayable state. , Etc.
  • the server 10 that has received the notification that the preparation for the car wash has started, the preparation for the car wash is in progress, and / or the preparation is completed may perform the settlement processing of the car wash cost.
  • the client program implements features to make car washing a habit. For example, the client program records the date and time when the car was washed and the history of the car wash menu. When a certain amount of time has passed since the last car wash, the client program prompts the user to wash the car, such as "It's been a month since the last car wash. Why don't you wash the car now?" Is displayed.
  • the client program may have a stamp book function.
  • the stamp book is a service in which stamps are given when the car is washed, and when a predetermined number of stamps are accumulated, benefits (such as issuing coupons or giving gifts) can be received.
  • Car wash habit special treatment
  • the client program may perform special sales promotion processing (so-called campaign) such as limited time, limited area, limited store, or cooperation with other services.
  • campaign special sales promotion processing
  • This promotion process starts with the client program notifying the user of the announcement of this campaign.
  • a user who uses the service satisfying the target conditions can receive, for example, a limited time period, a limited area, a limited store, or a privilege related to cooperation with other services.
  • the vehicle body service system 1 may issue a coffee voucher that can be used at the convenience store as a campaign.
  • the vehicle body service covered by the vehicle body service system 1 is not limited to car washing.
  • the vehicle body service system 1 may be applied to a refueling service.
  • the user pre-registers a refueling menu including designation of the oil type (for example, regular, high-octane, or light oil) and the amount of refueling (for example, full tank or 10 L) from the user terminal 20.
  • the refueling device (not shown) is controlled instead of the car wash device 30.
  • the notification means 18 transmits a notification to the predetermined device, for example, the corresponding user terminal 20, that the store has visited the wrong store. ..
  • the destination of this notification is not limited to the user terminal 20, and the (wrong) store control device 40 or car wash device that can output to a function (for example, a display device) that allows the user to grasp this notification. It may be 30.
  • the server 10 outputs the pre-registered car wash menu and the parameter setting values corresponding to the car wash device 30 installed in this store (store B) to the control device 40 which is the transmission source of the inquiry.
  • the server 10 may confirm with the user terminal 20 whether or not the car can be washed at the store (store B) before transmitting the instruction to the control device 40 of the store (store B).
  • the server 10 has different conditions with respect to the user terminal 20. You may also notify to that effect.
  • the determination means 16 determines whether the store ID (for example, store A) included in the inquiry is included in the store database, and if it is determined that this store ID is included in the store database, the providing means 17 , The car wash menu that can be provided at the store may be provided to the user terminal 20.
  • the determination means 16 further extracts a car wash menu (for example, a car wash menu applicable to the vehicle type) according to the vehicle type of the vehicle body used by the user, and the providing means 17 extracts the extracted car wash menu. It may be transmitted to the user terminal 20.
  • the user operates the user terminal 20 provided with the car wash menu, and selects a car wash menu that can be provided at the store (store A) to receive the service.
  • the receiving means 11 accepts the pre-registration of the car wash menu selected from the available car wash menus.
  • the determination means 16 determines that the store ID (for example, store A) included in the inquiry and the record containing the same store ID and vehicle number as the vehicle number are not in the pre-registration database, the reading of the vehicle number may have failed.
  • the server 10 may try to read the vehicle number again using another image in view of the possibility.
  • the server 10 may try to identify the vehicle body by using information other than the vehicle number, as described in the modified example 4 described later. In this case, if the vehicle body can be identified using other information, the server 10 performs a process for starting the car wash.
  • the vehicle body can be identified using information other than the vehicle number, it is determined that the store ID (for example, store A) included in the inquiry and the record including the same store ID and vehicle number as the vehicle number are not in the pre-registration database.
  • the server 10 notifies a predetermined device that the store has visited the wrong store. If the vehicle body cannot be identified by using information other than the vehicle number, the server 10 notifies a predetermined device (for example, the user terminal 20 or the car wash device 30) that there is no pre-registration of the car wash menu. In this case, the user receives a normal (non-advance reservation) car wash service using the car wash device 30 of the store.
  • the server 10 may accept pre-registration of a car wash menu that does not specify a store. For example, a user who uses a fixed car wash menu every time, although the store may be anywhere, may not want to specify the store. In this case, the user pre-registers, for example, a car wash menu and a car number called "glossy". When a pre-registered user goes to a store that supports this service, a car wash menu is automatically set.
  • the vehicle body identification information is not limited to the one using the vehicle number.
  • the vehicle body may be identified by a combination of vehicle type, model year, and vehicle body color.
  • the control device 40 extracts the vehicle type, model year, and vehicle body color from the image analysis. The user registers this information in advance.
  • the vehicle body service system 1 may assign a unique identification code (for example, QR code (registered trademark)) to the user or the vehicle body, and the control device 40 may identify the vehicle body using this identification code.
  • QR code registered trademark
  • the user prints the QR code (registered trademark) given by the vehicle body service system 1 on paper and attaches it to the windshield of the car.
  • the control device 40 reads a QR code (registered trademark) from the windshield to identify the vehicle body.
  • the control device 40 may receive the identification code by transmitting the identification code by using a technique such as a wireless tag or a beacon by BLE.
  • client program The function of the client program is not limited to that exemplified in the embodiment.
  • the client program may recommend (or suggest) a car wash menu.
  • the client program refers to the accumulated car wash history and displays the car wash menu that the user prefers, the elapsed time since the last car wash, the weather during that period (whether it rained, etc.), the future weather forecast, etc. In consideration, an appropriate car wash menu may be proposed.
  • the client program constantly acquires the position information of the user terminal 20, and when it is determined that the user is in a car, when it is determined that the user is not heading for the pre-registered store (car wash). , A warning may be sent to the user terminal 20.
  • the specific device configuration of the vehicle body service system 1 and the division of functions for these devices are not limited to those exemplified in the embodiments.
  • the functions described as separate devices in the embodiment may be implemented in a single device.
  • a part or all of the functions described as being implemented on the server 10 in the embodiment may be implemented on the user terminal 20 (client program).
  • the control device 40 and the car wash device 30 may be integrated.
  • a part of the functions of the vehicle body service system 1 may be omitted.
  • the vehicle body service system 1 may have a relay device between the car wash device 30 and the control device 40. This relay device may have a function of recognizing a vehicle number, or may perform a predetermined process on an image taken by the camera 405 in order for the server 10 to recognize the vehicle number.
  • the program executed by the server 10 and the user terminal 20 or the like may be provided in a state of being recorded on a non-temporary recording medium (for example, a CD-ROM or a flash memory).
  • a non-temporary recording medium for example, a CD-ROM or a flash memory.

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Abstract

In order to enable a vehicle-washing service to be used without having to input an identification code for the device, a server 10 has: an acceptance means 11 for accepting identification information for a vehicle, identification information for a retail location, and a preregistration for a vehicle-washing menu from a user terminal 20; a reception means 13 for receiving identification information for a vehicle-washing device 30, or identification information for a retail location where the vehicle-washing device 30 is installed, and identification information for identifying a vehicle from a control device 40; a determination means 16 for determining whether a data set received by the reception means 13 for the identification information for a vehicle-washing device 30, or the identification information for a retail location where the vehicle-washing device 30 is installed, and identification information for identifying a vehicle is stored in a storage means 12 for storing data sets which have been accepted by the acceptance means 11 and contain identification information for a vehicle, identification information for a retail location, and a vehicle-washing menu; and a transmission means 14 for transmitting an instruction for executing the vehicle-washing menu contained in a data set to a control device 40 when it is determined that the data set is stored.

Description

サーバ、洗車サービスシステム、プログラム、及び洗車サービス方法Servers, car wash service systems, programs, and car wash service methods
　本発明は、車体サービスを提供する技術に関する。 The present invention relates to a technique for providing a vehicle body service.
　特許文献１には、顧客端末からネットワークを介して洗車要求を行い、キャッシュレスで決済をするシステムが記載されている。 Patent Document 1 describes a system for making a car wash request from a customer terminal via a network and making a cashless payment.
特許第４６５３２９０号公報Japanese Patent No. 4653290
　特許文献１に記載の技術においては、洗車装置に乗り入れた後でその装置の識別コードを顧客端末から入力する必要があり、煩雑であった。 In the technique described in Patent Document 1, it is necessary to input the identification code of the device from the customer terminal after getting into the car wash device, which is complicated.
　これに対し本発明は、車体サービスを受ける際にその装置の識別コードを入力せずに利用することができる技術を提供する。 On the other hand, the present invention provides a technique that can be used without inputting the identification code of the device when receiving the vehicle body service.
　本開示の一態様は、ユーザが使用する端末装置から、当該ユーザが使用する車体の識別情報、当該車体を洗車する店舗の識別情報、及び当該車体に対する洗車メニューの事前登録を受け付ける受け付け手段と、洗車装置を制御する制御装置から、当該洗車装置の識別情報又は当該洗車装置が設置された店舗の識別情報、及び車体を識別する識別情報を受信する受信手段と、前記受け付け手段により受け付けられた、前記車体の識別情報、前記店舗の識別情報、及び前記洗車メニューを含むデータセットを記憶する記憶手段に、前記受信手段が受信した洗車装置の識別情報又は店舗の識別情報、及び車体の識別情報に対応するデータセットが記憶されているか否かを判定する判定手段と、前記データセットが記憶されていると判定された場合、当該データセットに含まれる洗車メニューを実行させるための指示を、前記制御装置に送信する送信手段とを有するサーバを提供する。 One aspect of the present disclosure is a receiving means for receiving pre-registration of the vehicle body identification information used by the user, the identification information of the store that washes the vehicle body, and the car wash menu for the vehicle body from the terminal device used by the user. A receiving means for receiving the identification information of the car washing device, the identification information of the store where the car washing device is installed, and the identification information for identifying the vehicle body from the control device for controlling the car washing device, and the receiving means received by the receiving means. In the storage means for storing the vehicle body identification information, the store identification information, and the data set including the car wash menu, the car wash device identification information or the store identification information received by the receiving means, and the vehicle body identification information. The control controls a determination means for determining whether or not the corresponding data set is stored, and an instruction for executing the car wash menu included in the data set when it is determined that the data set is stored. Provided is a server having a transmitting means for transmitting to the device.
　本開示の別の一態様は、サーバと、洗車装置と、前記洗車装置を制御する制御装置と、ユーザが使用する端末装置とを有し、前記端末装置が、前記ユーザが使用する車体の識別情報、当該車体を洗車する店舗の識別情報、及び当該車体に対する洗車メニューの事前登録の入力を受け付けるＵＩ手段と、前記事前登録の要求を前記サーバに送信する通信手段とを有し、前記サーバが、前記端末装置から前記事前登録を受け付ける受け付け手段と、前記制御装置から、当該洗車装置の識別情報又は当該洗車装置が設置された店舗の識別情報、及び車体を識別する識別情報を受信する受信手段と、前記受け付け手段により受け付けられた、前記車体の識別情報、前記店舗の識別情報、及び前記洗車メニューを含むデータセットを記憶する記憶手段に、前記受信手段が受信した洗車装置の識別情報又は店舗の識別情報、及び車体の識別情報に対応するデータセットが記憶されているか否かを判定する判定手段と、前記データセットが記憶されていると判定された場合、当該データセットに含まれる洗車メニューを実行させるための指示を、前記制御装置に送信する送信手段とを有する洗車サービスシステムを提供する。 Another aspect of the present disclosure includes a server, a car wash device, a control device for controlling the car wash device, and a terminal device used by the user, and the terminal device identifies a vehicle body used by the user. The server has information, identification information of a store for washing the vehicle body, UI means for receiving input of pre-registration of a car wash menu for the vehicle body, and communication means for transmitting the pre-registration request to the server. Receives the identification information of the car wash device, the identification information of the store where the car wash device is installed, and the identification information of the vehicle body from the reception means for receiving the pre-registration from the terminal device and the control device. Identification information of the car wash device received by the receiving means in the receiving means and the storage means for storing the data set including the vehicle body identification information, the store identification information, and the car wash menu received by the receiving means. Alternatively, a determination means for determining whether or not the data set corresponding to the store identification information and the vehicle body identification information is stored, and when it is determined that the data set is stored, the data set is included in the data set. Provided is a car wash service system including a transmission means for transmitting an instruction for executing a car wash menu to the control device.
　本開示のさらに別の一態様は、コンピュータに、ユーザが使用する端末装置から、当該ユーザが使用する車体の識別情報、当該車体を洗車する店舗の識別情報、及び当該車体に対する洗車メニューの事前登録を受け付けるステップと、洗車装置を制御する制御装置から、当該洗車装置の識別情報又は当該洗車装置が設置された店舗の識別情報、及び車体を識別する識別情報を受信するステップと、前記受け付けられた、前記車体の識別情報、前記店舗の識別情報、及び前記洗車メニューを含むデータセットを記憶する記憶手段に、前記受信した洗車装置の識別情報又は店舗の識別情報、及び車体の識別情報に対応するデータセットが記憶されているか否かを判定するステップと、前記データセットが記憶されていると判定された場合、当該データセットに含まれる洗車メニューを実行させるための指示を、前記洗車装置を制御する制御装置に送信するステップとを実行させるためのプログラムを提供する。 Yet another aspect of the present disclosure is to pre-register the vehicle body identification information used by the user, the store identification information for washing the vehicle body, and the car wash menu for the vehicle body from the terminal device used by the user to the computer. The step of receiving the identification information of the car wash device or the identification information of the store where the car wash device is installed, and the step of receiving the identification information of the vehicle body from the control device that controls the car wash device. The storage means for storing the vehicle body identification information, the store identification information, and the data set including the car wash menu corresponds to the received car wash device identification information or store identification information, and the vehicle body identification information. The car wash device is controlled with a step of determining whether or not the data set is stored and an instruction for executing the car wash menu included in the data set when it is determined that the data set is stored. Provide a program for executing a step to be transmitted to a control device.
　本開示のさらに別の一態様は、コンピュータに、ユーザが使用する車体の識別情報、当該車体を洗車する店舗の識別情報、及び当該車体に対する洗車メニューの事前登録の入力を受け付けるステップと、前記事前登録の要求をサーバに送信するステップとを実行させるためのプログラムを提供する。 Yet another aspect of the present disclosure is a step of accepting input of the identification information of the vehicle body used by the user, the identification information of the store that washes the vehicle body, and the pre-registration of the car wash menu for the vehicle body, and the above. Provides a program for executing a step of sending a pre-registration request to a server.
　本開示の別の一態様は、ユーザが使用する端末装置が、当該ユーザが使用する車体の識別情報、当該車体を洗車する店舗の識別情報、及び当該車体に対する洗車メニューの事前登録の入力を受け付けるステップと、前記端末装置が、前記事前登録の要求をサーバに送信するステップと、前記サーバが、前記端末装置から前記事前登録を受け付けるステップと、前記サーバが、洗車装置を制御する制御装置から、当該洗車装置の識別情報又は当該洗車装置が設置された店舗の識別情報、及び車体を識別する識別情報を受信するステップと、前記サーバが、前記受け付けられた、前記車体の識別情報、前記店舗の識別情報、及び前記洗車メニューを含むデータセットを記憶する記憶手段に前記受け付けた洗車装置の識別情報又は店舗の識別情報、及び車体の識別情報に対応するデータセットが記憶されているか否かを判定するステップと、前記データセットが記憶されていると判定された場合、当該データセットに含まれる洗車メニューを実行させるための指示を、前記制御装置に送信するステップと、前記洗車装置が、前記指示に従って前記車体を洗車するステップとを有する洗車サービス方法を提供する。 In another aspect of the present disclosure, the terminal device used by the user accepts input of the vehicle body identification information used by the user, the identification information of the store that washes the car body, and the pre-registration of the car wash menu for the car body. A step, a step in which the terminal device transmits the pre-registration request to the server, a step in which the server accepts the pre-registration from the terminal device, and a control device in which the server controls the car wash device. From the step of receiving the identification information of the car wash device, the identification information of the store where the car wash device is installed, and the identification information for identifying the vehicle body, and the server receives the identification information of the vehicle body, the said. Whether or not the data set corresponding to the received car wash device identification information or store identification information and the vehicle body identification information is stored in the storage means for storing the store identification information and the data set including the car wash menu. When it is determined that the data set is stored, the step of transmitting an instruction for executing the car wash menu included in the data set to the control device, and the car wash device. Provided is a car wash service method including a step of washing the vehicle body according to the instructions.
　本開示の別の一態様は、ユーザが使用する端末装置から、当該ユーザが使用する車体の識別情報、当該車体に給油する店舗の識別情報、及び当該車体に対する給油メニューの事前登録を受け付ける受け付け手段と、給油装置を制御する制御装置から、当該給油装置の識別情報又は当該給油装置が設置された店舗の識別情報、及び車体を識別する識別情報を受信する受信手段と、前記受け付け手段により受け付けられた、前記車体の識別情報、前記店舗の識別情報、及び前記給油メニューを含むデータセットを記憶する記憶手段に、前記受信手段が受信した給油装置又は店舗の識別情報及び車体の識別情報に対応するデータセットが前記記憶手段に記憶されているか判定する判定手段と、前記データセットが記憶されていると判定された場合、当該データセットに含まれる給油メニューを実行させるための指示を、前記制御装置に送信する送信手段とを有するサーバを提供する。 Another aspect of the present disclosure is a receiving means for receiving pre-registration of the vehicle body identification information used by the user, the identification information of the store refueling the vehicle body, and the refueling menu for the vehicle body from the terminal device used by the user. The receiving means for receiving the identification information of the refueling device, the identification information of the store where the refueling device is installed, and the identification information for identifying the vehicle body from the control device for controlling the refueling device, and the receiving means receive the data. In addition, the storage means for storing the vehicle body identification information, the store identification information, and the data set including the refueling menu corresponds to the refueling device or store identification information and the vehicle body identification information received by the receiving means. The control device provides a determination means for determining whether or not the data set is stored in the storage means, and an instruction for executing a refueling menu included in the data set when it is determined that the data set is stored. Provide a server having a transmission means for transmitting to.
　本発明によれば、車体サービスを受ける際にその装置の識別コードを入力せずに利用することができる。 According to the present invention, it can be used without inputting the identification code of the device when receiving the vehicle body service.
一実施形態に係る車体サービスシステムの概要を示す図。The figure which shows the outline of the body service system which concerns on one Embodiment. 車体サービスシステムの機能構成を例示する図。The figure which illustrates the functional structure of the body service system. サーバのハードウェア構成を例示する図。The figure which illustrates the hardware configuration of a server. ユーザ端末のハードウェア構成を例示する図。The figure which illustrates the hardware configuration of a user terminal. 制御装置のハードウェア構成を例示する図。The figure which illustrates the hardware configuration of the control device. 車体サービスシステムの利用シナリオの概要を例示する図。The figure which exemplifies the outline of the use scenario of the body service system. 会員登録処理を例示する図。The figure which illustrates the member registration process. チュートリアルの画面を例示する図。The figure which illustrates the screen of the tutorial. 車体識別情報の入力画面を例示する図。The figure which illustrates the input screen of the vehicle body identification information. 車体属性情報の入力画面を例示する図。The figure which illustrates the input screen of the vehicle body attribute information. 洗車オーダー処理を例示する図。The figure which illustrates the car wash order processing. 店舗データベースを例示する図。The figure which illustrates the store database. 複数の洗車メニューを提示する画面を例示する図。The figure which illustrates the screen which presents a plurality of car wash menus. 洗車メニューデータベースを例示する図。The figure which exemplifies the car wash menu database. 洗車メニューの指定を受け付ける別のＵＩを例示する図。The figure which illustrates another UI which accepts the specification of a car wash menu. 事前登録データベースを例示する図。The figure which illustrates the pre-registration database. 洗車体験処理を例示する図。The figure which exemplifies the car wash experience process.
１…車体サービスシステム、１０…サーバ、１１…受け付け手段、１２…記憶手段、１３…受信手段、１４…送信手段、１５…決済手段、１６…判定手段、１７…提供手段、１８…通知手段、２０…ユーザ端末、２１…通信手段、２２…ＵＩ手段、３０…洗車装置、３１…通信手段、３２…洗車手段、３３…制御手段、４０…制御装置、４１…通信手段、４２…制御手段、１０１…ＣＰＵ、１０２…メモリ、１０３…ストレージ、１０４…通信ＩＦ、２０１…ＣＰＵ、２０２…メモリ、２０３…ストレージ、２０４…通信ユニット、２０５…表示装置、２０６…入力装置、２０７…ＧＰＳ受信機、４０１…ＣＰＵ、４０２…メモリ、４０３…ストレージ、４０４…通信ユニット、４０５…カメラ、４０６…入出力ＩＦ、９０１…領域、９０２…ボタン、１００１…領域、１００２…ボタン、１００３…ボタン、１５０１…ボタン、１５０２…ボタン、１５０３…ボタン、１５０４…ボタン、１５０５…ボタン、１５０６…ボタン 1 ... Body service system, 10 ... Server, 11 ... Reception means, 12 ... Storage means, 13 ... Reception means, 14 ... Transmission means, 15 ... Payment means, 16 ... Judgment means, 17 ... Providing means, 18 ... Notification means, 20 ... user terminal, 21 ... communication means, 22 ... UI means, 30 ... car wash device, 31 ... communication means, 32 ... car wash means, 33 ... control means, 40 ... control device, 41 ... communication means, 42 ... control means, 101 ... CPU, 102 ... Memory, 103 ... Storage, 104 ... Communication IF, 201 ... CPU, 202 ... Memory, 203 ... Storage, 204 ... Communication unit, 205 ... Display device, 206 ... Input device, 207 ... GPS receiver, 401 ... CPU, 402 ... Memory, 403 ... Storage, 404 ... Communication unit, 405 ... Camera, 406 ... Input / output IF, 901 ... Area, 902 ... Button, 1001 ... Area, 1002 ... Button, 1003 ... Button, 1501 ... Button , 1502 ... button, 1503 ... button, 1504 ... button, 1505 ... button, 1506 ... button
１．構成
　図１は、一実施形態に係る車体サービスシステム１の概要を示す図である。車体サービスシステム１は、車体に関するサービス、この例では特に洗車サービスを提供するための洗車サービスシステムである。車体サービスシステム１は、サーバ１０、ユーザ端末２０、洗車装置３０、及び制御装置４０を有する。洗車装置３０及び制御装置４０は、店舗（例えば洗車場）に設置されている。ユーザは、自身のユーザ端末２０（例えばスマートフォン）から事前に（例えば自宅で）洗車メニューをサーバ１０に登録する。制御装置４０によりユーザの来店が検知されると、そのユーザが事前に登録した洗車メニューが洗車装置３０に自動的に設定される。洗車を受けると、洗車費用がオンラインで決済される。すなわち車体サービスシステム１によれば、ユーザは、店舗において洗車装置３０を操作しなくても所望のサービスを受けることができる。 1. 1. Configuration FIG. 1 is a diagram showing an outline of a vehicle body service system 1 according to an embodiment. The vehicle body service system 1 is a car wash service system for providing services related to the vehicle body, in this example, a car wash service. The vehicle body service system 1 includes a server 10, a user terminal 20, a car wash device 30, and a control device 40. The car wash device 30 and the control device 40 are installed in a store (for example, a car wash place). The user registers the car wash menu in the server 10 in advance (for example, at home) from the user terminal 20 (for example, a smartphone). When the control device 40 detects the visit of the user, the car wash menu registered in advance by the user is automatically set in the car wash device 30. When you receive a car wash, the car wash fee will be settled online. That is, according to the vehicle body service system 1, the user can receive the desired service without operating the car wash device 30 in the store.
　図２は、車体サービスシステム１の機能構成を例示する図である。車体サービスシステム１は、受け付け手段１１、記憶手段１２、受信手段１３、送信手段１４、決済手段１５、判定手段１６、提供手段１７、通知手段１８、通信手段２１、ＵＩ（User Interface）手段２２、通信手段３１、洗車手段３２、制御手段３３、通信手段４１、及び制御手段４２を有する。このうち、受け付け手段１１、記憶手段１２、受信手段１３、送信手段１４、決済手段１５、判定手段１６、提供手段１７、及び通知手段１８はサーバ１０に実装される。なお記憶手段１２は、サーバ１０とは別の装置に実装されてもよい。通信手段２１及びＵＩ手段２２はユーザ端末２０に実装される。通信手段３１、洗車手段３２、及び制御手段３３は洗車装置３０に実装される。通信手段４１及び制御手段４２は制御装置４０に実装される。 FIG. 2 is a diagram illustrating the functional configuration of the vehicle body service system 1. The vehicle body service system 1 includes receiving means 11, storage means 12, receiving means 13, transmitting means 14, payment means 15, determination means 16, providing means 17, notifying means 18, communication means 21, UI (User Interface) means 22, It has a communication means 31, a car wash means 32, a control means 33, a communication means 41, and a control means 42. Of these, the receiving means 11, the storage means 12, the receiving means 13, the transmitting means 14, the payment means 15, the determining means 16, the providing means 17, and the notifying means 18 are mounted on the server 10. The storage means 12 may be mounted on a device different from the server 10. The communication means 21 and the UI means 22 are mounted on the user terminal 20. The communication means 31, the car wash means 32, and the control means 33 are mounted on the car wash device 30. The communication means 41 and the control means 42 are mounted on the control device 40.
　受け付け手段１１は、ユーザ端末２０から、そのユーザが使用する車体の識別情報、その車体を洗車する店舗の識別情報、及びその車体に対する洗車メニューの事前登録を受け付ける。記憶手段１２は各種の情報を記憶する。記憶手段１２が記憶する情報には、後述の事前登録データベース及び店舗データベース等の各種データベースが含まれる。事前登録データベースには、受け付け手段１１により受け付けられた、車体の識別情報、店舗の識別情報、及び洗車メニューを含むデータセットが登録される。受信手段１３は、洗車装置３０から、その洗車装置３０の識別情報又は洗車装置３０が設置された店舗の識別情報及び車体を識別する識別情報を受信する。受信手段１３が受信した洗車装置又は店舗の識別情報及び車体の識別情報に対応するデータセットが記憶手段１２に記憶されている場合、送信手段１４は、そのデータセットに含まれる洗車メニューを実行させるための指示を制御装置４０に送信する。制御装置４０は、洗車装置３０を制御する装置の一例である。 The receiving means 11 receives from the user terminal 20 the identification information of the vehicle body used by the user, the identification information of the store that washes the vehicle body, and the pre-registration of the car wash menu for the vehicle body. The storage means 12 stores various types of information. The information stored in the storage means 12 includes various databases such as a pre-registration database and a store database, which will be described later. In the pre-registration database, a data set including vehicle body identification information, store identification information, and a car wash menu received by the reception means 11 is registered. The receiving means 13 receives from the car wash device 30 the identification information of the car wash device 30 or the identification information of the store where the car wash device 30 is installed and the identification information for identifying the vehicle body. When the data set corresponding to the car wash device or store identification information and the vehicle body identification information received by the receiving means 13 is stored in the storage means 12, the transmitting means 14 causes the car wash menu included in the data set to be executed. Is transmitted to the control device 40. The control device 40 is an example of a device that controls the car wash device 30.
　この例において、受信手段１３は、洗車装置３０から車体の洗車の準備の実行に関する通知、又は、車体の洗車を開始した若しくは終了した旨の通知を受信する。決済手段１５は、この通知に応じて洗車費用を決済する。 In this example, the receiving means 13 receives a notification from the car washing device 30 regarding the execution of preparations for car washing of the car body, or a notification that the car washing of the car body has started or ended. The payment means 15 setstles the car wash cost in response to this notification.
　判定手段１６は、受信手段１３が受信した洗車装置又は店舗の識別情報及び車体の識別情報に対応するデータセットが記憶手段１２の事前登録データベースに記憶されているか否かを判定する。また、判定手段１６は、複数の店舗の各々について、その店舗に設置されている洗車装置の識別情報及び当該洗車装置において提供可能な洗車メニューが登録されたデータベース（一例としては後述の店舗データベース）に、受け付け手段１１が受け付けた車体の識別情報及び店舗の識別情報が含まれるか否かを判定する。 The determination means 16 determines whether or not the data set corresponding to the car wash device or store identification information and the vehicle body identification information received by the receiving means 13 is stored in the pre-registration database of the storage means 12. Further, the determination means 16 is a database in which identification information of the car wash device installed in each of the plurality of stores and a car wash menu that can be provided by the car wash device are registered (for example, a store database described later). It is determined whether or not the vehicle body identification information and the store identification information received by the reception means 11 are included in the above.
　提供手段１７は、受け付け手段１１が車体の識別情報及び店舗の識別情報の指定を受け付けた場合における判定手段１６の判定結果に基づいて、その店舗に設置されている洗車装置３０において提供可能な洗車メニューをユーザ端末２０に提供する。通知手段１８は、各種の情報をユーザ端末２０に通知する。通知手段１８がユーザ端末２０に通知する情報には、例えば決済関係の情報が含まれる。 The providing means 17 can be provided by the car washing device 30 installed in the store based on the determination result of the determining means 16 when the receiving means 11 accepts the designation of the vehicle body identification information and the store identification information. The menu is provided to the user terminal 20. The notification means 18 notifies the user terminal 20 of various types of information. The information notified by the notification means 18 to the user terminal 20 includes, for example, payment-related information.
　通信手段２１は、他の装置（この例では特にサーバ１０）と通信する。ＵＩ手段２２は、ユーザに対しＵＩを提供するものであり、ユーザが情報又は指示の入力をするための入力装置、及びユーザに対し情報を出力する出力装置を含む。タッチスクリーンは、この入力装置及び出力装置の一例である。通信手段３１は、他の装置（この例では特に制御装置４０）と通信する。洗車手段３２は洗車を行う。制御手段３３は洗車手段３２を制御する。通信手段４１は他の装置（この例では特にサーバ１０）と通信する。制御手段４２は、洗車装置３０を制御する。 The communication means 21 communicates with another device (particularly the server 10 in this example). The UI means 22 provides a UI to a user, and includes an input device for the user to input information or instructions, and an output device for outputting the information to the user. The touch screen is an example of this input device and output device. The communication means 31 communicates with another device (particularly the control device 40 in this example). The car wash means 32 wash the car. The control means 33 controls the car wash means 32. The communication means 41 communicates with another device (particularly the server 10 in this example). The control means 42 controls the car wash device 30.
　図３は、サーバ１０のハードウェア構成を例示する図である。サーバ１０は、ＣＰＵ（CentralProcessing Unit）１０１、メモリ１０２、ストレージ１０３、及び通信ＩＦ（InterFace）１０４を有するコンピュータ装置である。ＣＰＵ１０１は、プログラムに従って処理を実行するプロセッサである。メモリ１０２は、ＣＰＵ１０１がプログラムを実行する際のワークエリアとして機能する主記憶装置である。ストレージ１０３は、各種のプログラム及びデータを記憶する補助記憶装置である。通信ＩＦ１０４は、所定の通信規格（例えばイーサネット（登録商標））に従って通信を行うインターフェースである。 FIG. 3 is a diagram illustrating the hardware configuration of the server 10. The server 10 is a computer device having a CPU (Central Processing Unit) 101, a memory 102, a storage 103, and a communication IF (InterFace) 104. The CPU 101 is a processor that executes processing according to a program. The memory 102 is a main storage device that functions as a work area when the CPU 101 executes a program. The storage 103 is an auxiliary storage device that stores various programs and data. The communication IF 104 is an interface for communicating according to a predetermined communication standard (for example, Ethernet (registered trademark)).
　この例において、ストレージ１０３に記憶されるプログラムには、コンピュータ装置を車体サービスシステム１のサーバ１０として機能させるためのプログラム（以下「サーバプログラム」という）が含まれる。ＣＰＵ１０１がサーバプログラムを実行している状態において、ＣＰＵ１０１が、決済手段１５、及び判定手段１６の一例である。ＣＰＵ１０１及び通信ＩＦ１０４が受け付け手段１１、提供手段１７、及び通知手段１８の一例である。メモリ１０２及びストレージ１０３の少なくとも一方が記憶手段１２の一例である。通信ＩＦ１０４が受信手段１３及び送信手段１４の一例である。 In this example, the program stored in the storage 103 includes a program (hereinafter referred to as "server program") for causing the computer device to function as the server 10 of the vehicle body service system 1. The CPU 101 is an example of the payment means 15 and the determination means 16 in a state where the CPU 101 is executing the server program. The CPU 101 and the communication IF 104 are examples of the receiving means 11, the providing means 17, and the notifying means 18. At least one of the memory 102 and the storage 103 is an example of the storage means 12. The communication IF 104 is an example of the receiving means 13 and the transmitting means 14.
　図４は、ユーザ端末２０のハードウェア構成を例示する図である。ユーザ端末２０は、ＣＰＵ２０１、メモリ２０２、ストレージ２０３、通信ユニット２０４、表示装置２０５、入力装置２０６、ＧＰＳ（Global Positioning System）受信機２０７を有するコンピュータ装置、例えばスマートフォンであり、ユーザが使用する端末装置の一例である。ＣＰＵ２０１は、プログラムに従って処理を実行するプロセッサである。メモリ２０２は、ＣＰＵ２０１がプログラムを実行する際のワークエリアとして機能する主記憶装置であり、例えばＲＯＭ（Read Only Memory）及びＲＡＭ（Random Access Memory）を含む。ストレージ２０３は、各種のプログラム及びデータを記憶する補助記憶装置であり、例えばＳＳＤ（Solid State Drive）又はＨＤＤ（Hard Disk Drive）を含む。通信ユニット２０４は、所定の通信規格（例えばＬＴＥ（Long Term Evolution、登録商標））に従ってサーバ１０と通信を行うための装置であり、例えばＬＴＥチップ及びアンテナを含む。表示装置２０５は情報を表示する装置であり、例えばＬＣＤ（Liquid Crystal Display）を含む。入力装置２０６は、ユーザ端末２０（又はＣＰＵ２０１）に指示又はデータを入力するためのＵＩ装置であり、例えば、タッチスクリーン又はキーボードを含む。ＧＰＳ受信機２０７は、ＧＰＳ衛星から受信したＧＰＳ信号を用いて自機の位置（地球上の座標）を計算し出力する装置である。 FIG. 4 is a diagram illustrating the hardware configuration of the user terminal 20. The user terminal 20 is a computer device having a CPU 201, a memory 202, a storage 203, a communication unit 204, a display device 205, an input device 206, and a GPS (Global Positioning System) receiver 207, for example, a smartphone, and is a terminal device used by the user. This is an example. The CPU 201 is a processor that executes processing according to a program. The memory 202 is a main storage device that functions as a work area when the CPU 201 executes a program, and includes, for example, a ROM (Read Only Memory) and a RAM (Random Access Memory). The storage 203 is an auxiliary storage device that stores various programs and data, and includes, for example, an SSD (Solid State Drive) or an HDD (Hard Disk Drive). The communication unit 204 is a device for communicating with the server 10 in accordance with a predetermined communication standard (for example, LTE (Long Term Evolution, registered trademark)), and includes, for example, an LTE chip and an antenna. The display device 205 is a device for displaying information, and includes, for example, an LCD (Liquid Crystal Display). The input device 206 is a UI device for inputting instructions or data to the user terminal 20 (or CPU 201), and includes, for example, a touch screen or a keyboard. The GPS receiver 207 is a device that calculates and outputs the position (coordinates on the earth) of its own device using GPS signals received from GPS satellites.
　この例において、ストレージ２０３に記憶されるプログラムには、コンピュータ装置を車体サービスシステム１のユーザ端末２０として機能させるためのプログラム（以下「クライアントプログラム」という）が含まれる。ＣＰＵ２０１がクライアントプログラムを実行している状態において、通信ユニット２０４が通信手段２１の一例である。表示装置２０５及び入力装置２０６がＵＩ手段２２の一例である。 In this example, the program stored in the storage 203 includes a program (hereinafter referred to as “client program”) for causing the computer device to function as the user terminal 20 of the vehicle body service system 1. The communication unit 204 is an example of the communication means 21 in a state where the CPU 201 is executing the client program. The display device 205 and the input device 206 are examples of the UI means 22.
　洗車装置３０のハードウェア構成について詳細な説明は省略するが、洗車装置３０はいわゆる自動洗車機であり、洗車ブラシ、水、洗剤、空気、ワックス、及びコーティング剤の吐出口、及びこれらの構成要素を車体に対して相対的に移動させるための移動機構を有する。さらに、洗車装置３０は、これらの構成要素を制御するためのコンピュータ装置を有する。洗車装置３０は、水、洗剤、ワックス、及びコーティング剤のそれぞれの使用の有無又は使用量、洗浄する部分、ブラッシングの回数等、各種のパラメータを設定可能であり、内蔵のコンピュータ装置によりこれらのパラメータを管理又は設定する。 Although detailed description of the hardware configuration of the car wash device 30 is omitted, the car wash device 30 is a so-called automatic car wash machine, and is a car wash brush, water, detergent, air, wax, and coating agent discharge port, and components thereof. Has a moving mechanism for moving the body relative to the vehicle body. Further, the car wash device 30 has a computer device for controlling these components. The car wash device 30 can set various parameters such as the presence / absence or amount of water, detergent, wax, and coating agent used, the part to be washed, the number of brushing times, and the like, and these parameters are set by the built-in computer device. To manage or set.
　図５は、制御装置４０のハードウェア構成を例示する図である。制御装置４０は、ＣＰＵ４０１、メモリ４０２、ストレージ４０３、通信ユニット４０４、カメラ４０５、入出力ＩＦ４０６を有するコンピュータ装置である。ＣＰＵ４０１は、プログラムに従って処理を実行するプロセッサである。メモリ４０２は、ＣＰＵ４０１がプログラムを実行する際のワークエリアとして機能する主記憶装置であり、例えばＲＯＭ及びＲＡＭを含む。ストレージ４０３は、各種のプログラム及びデータを記憶する補助記憶装置であり、例えばＳＳＤ又はＨＤＤを含む。通信ユニット４０４は、所定の通信規格（例えばＬＴＥ）に従ってサーバ１０と通信を行うための装置であり、例えばＬＴＥチップ及びアンテナを含む。カメラ４０５は、来店した車を撮影する撮像装置である。入出力ＩＦ４０６は、洗車装置３０に制御信号を出力するためのインターフェースである。なおこの例において、制御装置４０は洗車装置３０と一対一に対応する。すなわち、ある店舗に例えば３台の洗車装置３０が設置されている場合、対応する制御装置４０が各洗車装置３０のそばに１台ずつ設置される。 FIG. 5 is a diagram illustrating a hardware configuration of the control device 40. The control device 40 is a computer device having a CPU 401, a memory 402, a storage 403, a communication unit 404, a camera 405, and an input / output IF 406. The CPU 401 is a processor that executes processing according to a program. The memory 402 is a main storage device that functions as a work area when the CPU 401 executes a program, and includes, for example, a ROM and a RAM. The storage 403 is an auxiliary storage device that stores various programs and data, and includes, for example, an SSD or an HDD. The communication unit 404 is a device for communicating with the server 10 according to a predetermined communication standard (for example, LTE), and includes, for example, an LTE chip and an antenna. The camera 405 is an imaging device that photographs a car that has come to the store. The input / output IF406 is an interface for outputting a control signal to the car wash device 30. In this example, the control device 40 has a one-to-one correspondence with the car wash device 30. That is, when, for example, three car wash devices 30 are installed in a certain store, one corresponding control device 40 is installed near each car wash device 30.
　この例において、ストレージ４０３に記憶されるプログラムには、コンピュータ装置を車体サービスシステム１の制御装置４０として機能させるためのプログラム（以下「制御プログラム」という）が含まれる。ＣＰＵ４０１が制御プログラムを実行している状態において、通信ユニット４０４が通信手段４１の一例である。ＣＰＵ４０１が制御手段４２の一例である。 In this example, the program stored in the storage 403 includes a program (hereinafter referred to as “control program”) for causing the computer device to function as the control device 40 of the vehicle body service system 1. The communication unit 404 is an example of the communication means 41 in a state where the CPU 401 is executing the control program. The CPU 401 is an example of the control means 42.
２．動作
　図６は、車体サービスシステム１の利用シナリオの概要を例示する図である。ステップＳ１において、会員登録が行われる。ステップＳ２において、洗車オーダーが行われる。ステップＳ３において、洗車体験が行われる。ステップＳ４において、洗車の習慣化のための基本処理が行われる。ステップＳ５において、洗車の習慣化のための特例処理（例えばキャンペーン）が行われる。以下、これらの処理の詳細を説明する。 2. 2. Operation FIG. 6 is a diagram illustrating an outline of a usage scenario of the vehicle body service system 1. Membership registration is performed in step S1. In step S2, a car wash order is made. In step S3, a car wash experience is performed. In step S4, a basic process for making a car wash habit is performed. In step S5, a special process (for example, a campaign) for making a habit of car washing is performed. The details of these processes will be described below.
２－１．会員登録
　図７は、会員登録処理（図６におけるステップＳ１）を例示する図である。以下において、クライアントプログラム等のソフトウェアを処理の主体として記載することがあるが、これは、クライアントプログラムを実行しているＣＰＵ２０１等のハードウェア要素が、表示装置２０５又は入力装置２０６等の他のハードウェア要素を協働して処理を実行することを意味する。ユーザ端末２０以外の他の装置についても同様である。図７のフローの開始前の時点において、ユーザ端末２０にはクライアントプログラムがインストールされる。 2-1. Membership registration FIG. 7 is a diagram illustrating a member registration process (step S1 in FIG. 6). In the following, software such as a client program may be described as the main body of processing, but this is because the hardware element such as the CPU 201 executing the client program is another hardware such as the display device 205 or the input device 206. It means that the wear elements work together to execute the process. The same applies to devices other than the user terminal 20. A client program is installed in the user terminal 20 before the start of the flow of FIG. 7.
　初回起動時において、ユーザ端末２０のクライアントプログラムは、チュートリアルを表示する（ステップＳ１１）。チュートリアルとは、アプリケーションの使用方法やユーザ登録の方法を解説する一連の画面又は動画である。 At the first startup, the client program of the user terminal 20 displays the tutorial (step S11). A tutorial is a series of screens or videos that explain how to use an application and how to register as a user.
　図８は、チュートリアルの画面を例示する図である。この例では、（Ａ）、（Ｂ）、及び（Ｃ）の順に画面が遷移する。図８（Ａ）は、初回起動後に最初に表示される画面の例である。この例では、「このアプリは、機械洗車の“よく分からない”、“なんだか怖そう”を解決する、とっても便利なアプリです」というメッセージがイラストと共に表示される。図８（Ｂ）は、次に表示される画面を例示する図である。この画面は、ユーザの現在位置の近隣店舗を検索するための画面である。このように、まだユーザ登録が完了していない段階で店舗検索の画面を表示することにより、このサービスを初めて利用する際の心理的なハードルを下げることができる。図８（Ｃ）は、その次に表示される画面を例示する図である。この画面には「まずはここからサービスの登録を行いましょう」という、ユーザ登録を促すメッセージが表示される。 FIG. 8 is a diagram illustrating the screen of the tutorial. In this example, the screens transition in the order of (A), (B), and (C). FIG. 8A is an example of a screen displayed first after the first startup. In this example, the message "This app is a very useful app that solves the" I don't know "and" Somehow scary "of machine car wash" is displayed with an illustration. FIG. 8B is a diagram illustrating the screen to be displayed next. This screen is a screen for searching nearby stores at the user's current position. In this way, by displaying the store search screen when the user registration has not been completed, the psychological hurdle when using this service for the first time can be lowered. FIG. 8C is a diagram illustrating a screen to be displayed next. On this screen, a message prompting user registration is displayed, saying "Let's register the service from here first".
　再び図７を参照する。ステップＳ１２において、クライアントプログラムは、車体情報の入力を受け付ける。車体情報とは、そのユーザが使用する車体に関する情報、より詳細には、車体を識別する情報（以下「車体識別情報」という）及び車体の属性を示す情報（以下「車体属性情報」という）をいう。車体識別情報としては、例えば、車番（すなわちナンバープレートに記載された番号）が用いられる。車体属性情報としては、例えば、車体形状の分類（例えば、軽、ミニバン、ワゴン、セダン、又はＳＵＶ）、及び外装（例えば、グリルガード、フォグランプ、フェンダーポール、リアワイパー、又はアンテナ）の有無の少なくとも一方が用いられる。クライアントプログラムは、入力された車体情報をサーバ１０に送信する。サーバ１０は、ユーザデータベース（図示略）にこの車体情報を登録する。 Refer to FIG. 7 again. In step S12, the client program accepts the input of vehicle body information. The vehicle body information refers to information about the vehicle body used by the user, more specifically, information for identifying the vehicle body (hereinafter referred to as "vehicle body identification information") and information indicating the attributes of the vehicle body (hereinafter referred to as "vehicle body attribute information"). Say. As the vehicle body identification information, for example, a vehicle number (that is, a number written on a license plate) is used. The vehicle body attribute information includes, for example, at least the classification of the vehicle body shape (for example, light, minivan, wagon, sedan, or SUV) and the presence / absence of the exterior (for example, grill guard, fog lamp, fender pole, rear wiper, or antenna). One is used. The client program transmits the input vehicle body information to the server 10. The server 10 registers this vehicle body information in the user database (not shown).
　図９は、車体識別情報の入力画面を例示する図である。この例において、車体識別情報の入力画面は、領域９０１及びボタン９０２を含む。領域９０１は、ソフトウェアキーパッドを用いて車番を入力するための領域である。ボタン９０２は、カメラで撮影した画像に対して画像認識を行い、車番を読み取るためのＵＩオブジェクトである。ユーザは、これらいずれかの方法により車番を入力する。 FIG. 9 is a diagram illustrating an input screen for vehicle body identification information. In this example, the vehicle body identification information input screen includes the area 901 and the button 902. The area 901 is an area for inputting a vehicle number using the software keypad. The button 902 is a UI object for performing image recognition on an image taken by the camera and reading the vehicle number. The user inputs the vehicle number by any of these methods.
　図１０は、車体属性情報の入力画面を例示する図である。この例において、車体属性情報の入力画面は、領域１００１並びにボタン１００２及びボタン１００３を含む。領域１００１は、質問事項を表示する領域である。ボタン１００２及びボタン１００３は、この質問に対する回答を入力するためのＵＩオブジェクトである。この例において、領域１００１にはイラスト入りの質問が表示され、ボタン１００２及びボタン１００はこの質問に対する回答の選択肢である。 FIG. 10 is a diagram illustrating an input screen for vehicle body attribute information. In this example, the vehicle body attribute information input screen includes the area 1001, the button 1002, and the button 1003. The area 1001 is an area for displaying questions. Buttons 1002 and 1003 are UI objects for inputting answers to this question. In this example, an illustrated question is displayed in region 1001, and buttons 1002 and 100 are options for answering this question.
　再び図７を参照する。ステップＳ１３において、クライアントプログラムは、ユーザ情報の入力を受け付ける。ユーザ情報とはユーザに関する情報をいう。ユーザ情報には、例えば、ユーザＩＤ、パスワード、及び決済情報が含まれる。ユーザ情報の入力に際し、メールアドレス又は電話番号を用いた認証が行われてもよい。クライアントプログラムは、入力された各種情報をサーバ１０に送信する。サーバ１０は、ユーザデータベース（図示略）にこのユーザ情報を登録する。ユーザデータベースにおいて、ユーザ情報は車体情報と紐付けられる。これでユーザ登録は完了である。 Refer to FIG. 7 again. In step S13, the client program accepts the input of user information. User information refers to information about a user. The user information includes, for example, a user ID, a password, and payment information. When inputting user information, authentication using an e-mail address or a telephone number may be performed. The client program transmits various input information to the server 10. The server 10 registers this user information in the user database (not shown). In the user database, the user information is associated with the vehicle body information. This completes user registration.
　ユーザ登録が完了すると、サーバ１０は、そのユーザに対して洗車クーポンを発行する。洗車クーポンは、洗車費用を割り引く又は無料にする券である。サーバ１０は、クーポンのデータをユーザ端末２０に送信する。クライアントプログラムは、サーバ１０からクーポンのデータを受信する。クライアントプログラムは、受信したクーポンを表示する（ステップＳ１４）。このようにユーザ登録を契機としてクーポンを発行することで、ユーザ登録の動機を高め、また、実際にサービスを利用するハードルを下げる効果が得られる。 When the user registration is completed, the server 10 issues a car wash coupon to the user. A car wash coupon is a ticket that discounts or makes the car wash cost free. The server 10 transmits the coupon data to the user terminal 20. The client program receives the coupon data from the server 10. The client program displays the received coupon (step S14). Issuing a coupon triggered by user registration in this way has the effect of increasing the motivation for user registration and lowering the hurdle to actually use the service.
２－２．洗車オーダー
　図１１は、洗車オーダー処理（図６におけるステップＳ２）を例示する図である。ステップＳ２１において、ユーザ端末２０のクライアントプログラムは、店舗の指定を受け付ける。この例において、サーバ１０が店舗データベースを記憶しており、クライアントプログラムは店舗データベースから情報を取得する。店舗の指定を受け付けるＵＩは、例えば、現在位置を中心とする地図において店舗の位置を表示し、その中から選択を受け付けるものである。あるいは、クライアントプログラムは、住所又は店舗名をキーとして検索した結果を表示し、その中から選択を受け付けてもよい。クライアントプログラムは、ユーザにより選択された店舗の識別子をサーバ１０に送信する。 2-2. Car wash order FIG. 11 is a diagram illustrating a car wash order process (step S2 in FIG. 6). In step S21, the client program of the user terminal 20 accepts the designation of the store. In this example, the server 10 stores the store database, and the client program acquires information from the store database. The UI that accepts the designation of a store is, for example, a UI that displays the location of a store on a map centered on the current location and accepts selection from the location. Alternatively, the client program may display the search result using the address or the store name as a key, and accept the selection from the search results. The client program transmits the identifier of the store selected by the user to the server 10.
　図１２は、店舗データベースを例示する図である。店舗データベースは、店舗に関する情報、例えば、店名、住所、種別、電話番号、洗車装置の型番、料金表、及び所要時間が登録される。サーバ１０は、クライアントプログラムからの要求に応じて店舗データベースを検索し、検索条件に適合する店舗のレコードを出力する。 FIG. 12 is a diagram illustrating a store database. In the store database, information about the store, for example, the store name, address, type, telephone number, model number of the car wash device, price list, and required time are registered. The server 10 searches the store database in response to a request from the client program, and outputs records of stores that match the search conditions.
　再び図１１を参照する。ステップＳ２２において、クライアントプログラムは、洗車メニューの指定を受け付ける。この例において、クライアントプログラムは、プリセットされた複数の洗車メニューを選択肢として提示し、ユーザの選択を受け付ける。 Refer to FIG. 11 again. In step S22, the client program accepts the designation of the car wash menu. In this example, the client program presents a plurality of preset car wash menus as options and accepts the user's selection.
　図１３は、複数の洗車メニューを提示する画面を例示する図である。この例では、スピーディ（Ａ）、汚れブロック（Ｂ）、ツヤピカ（Ｃ）、及び徹底洗浄（Ｄ）という４つの選択肢が提示される。これらの洗車メニューは、その効果が、「汚れ落ち」、「仕上がりの艶」、「撥水・汚れにくさ」という３つの項目の各々につき５段階の評価が示される。洗車装置はそのメーカー及び機種によって設定できるパラメータが必ずしも共通ではないことがあるが、車体サービスシステム１においては各洗車装置の設定値ではなく、共通の評価項目に規格化されている。これによりユーザは、例えばメーカーの違いによる運転モードの名称の違いなどに惑わされず、所望の洗車メニューをより的確に選択することができる。例えば、Ｘ社の洗車装置における「ツヤツヤ」という運転モードとＹ社の洗車装置における「ピカピカ」という運転モードとがほぼ同じ仕上がりを与えるものであった場合、車体サービスシステム１において、これらはいずれも「ツヤピカ」という洗車メニューで参照される。また、これらの画面には、各洗車メニューの料金及び所要時間が併せて表示される。 FIG. 13 is a diagram illustrating a screen for presenting a plurality of car wash menus. In this example, four options are presented: speedy (A), dirt block (B), shiny (C), and thorough cleaning (D). The effects of these car wash menus are evaluated on a 5-point scale for each of the three items of "stain removal", "finished luster", and "water repellency / stain resistance". The parameters that can be set for the car wash device may not always be common depending on the manufacturer and model, but in the vehicle body service system 1, they are standardized not as the set values of each car wash device but as common evaluation items. As a result, the user can more accurately select the desired car wash menu without being confused by, for example, the difference in the name of the driving mode due to the difference in the manufacturer. For example, if the driving mode of "glossy" in the car wash device of company X and the driving mode of "shiny" in the car wash device of company Y give almost the same finish, in the vehicle body service system 1, all of them are used. It is referred to in the car wash menu called "Glossy". In addition, on these screens, the charge and the required time for each car wash menu are also displayed.
　図１４は、洗車メニューデータベースを例示する図である。洗車メニューデータベースは、洗車装置と洗車メニューとの対応関係を示す。クライアントプログラムは、この洗車メニューデータベースを参照し、ユーザに洗車メニューを提示する。この例において、最上段のレコードは、Ｘ社のＸ００１という型番の洗車装置が、スピーディ、汚れブロック、ツヤピカ、及び徹底洗浄という４つの洗車メニューに対応していること、及び各洗車メニューにおけるパラメータ設定値が記載されている。 FIG. 14 is a diagram illustrating a car wash menu database. The car wash menu database shows the correspondence between the car wash device and the car wash menu. The client program refers to this car wash menu database and presents the car wash menu to the user. In this example, the top record shows that the car wash device of company X's model number X001 supports four car wash menus: speedy, dirty block, glossy, and thorough wash, and parameter settings in each car wash menu. The value is listed.
　図１５は、洗車メニューの指定を受け付ける別のＵＩを例示する図である。クライアントプログラムは、図１３で例示したＵＩに加えて、又は代えて、このＵＩを採用してもよい。このＵＩの画面は、複数のボタン（ボタン１５０１～１５０６）を含む。各ボタンは、仕上げイメージを表す。例えばボタン１５０１は「美しい艶と光沢」という事項を表している。ユーザがボタンを押すと、そのボタンに対応する仕上げイメージが選択される。仕上げイメージは（一部を除き）複数選択可能である。クライアントプログラムは、選択された１以上の仕上げイメージに対応する洗車メニューを選択し、ユーザに提示する。 FIG. 15 is a diagram illustrating another UI that accepts the designation of the car wash menu. The client program may adopt this UI in addition to or in place of the UI illustrated in FIG. The screen of this UI includes a plurality of buttons (buttons 1501-1506). Each button represents a finishing image. For example, button 1501 represents the matter of "beautiful luster and luster". When the user presses a button, the finishing image corresponding to that button is selected. Multiple finishing images (except for some) can be selected. The client program selects and presents the car wash menu corresponding to one or more selected finishing images to the user.
　再び図１１を参照する。ステップＳ２３において、クライアントプログラムは、クーポン使用の有無を受け付ける。具体的には、使用可能なクーポンをクライアントプログラムがユーザに提示し、ユーザが提示されたクーポンの使用の有無を入力する。クーポン使用の有無が入力されると、クライアントプログラムは、これまで入力された情報を確認するための画面を表示する。ユーザがこの洗車メニューを事前登録する最終指示を入力すると、クライアントプログラムは洗車メニューの事前登録要求をサーバ１０に送信する（ステップＳ２４）。この事前登録要求は、ユーザ情報及び洗車メニューを指定する情報を含む。なおこの例において行われるのは、あくまでも洗車メニューの事前登録であって洗車の予約ではない。したがって、来店日時を示す情報は入力されない。ユーザ端末２０から事前登録要求を受信すると、この事前登録要求に含まれるユーザ情報及び洗車メニューを指定する情報を、サーバ１０は、事前登録データベースに登録する。 Refer to FIG. 11 again. In step S23, the client program accepts whether or not the coupon is used. Specifically, the client program presents a usable coupon to the user, and the user inputs whether or not to use the presented coupon. When the presence or absence of coupon usage is entered, the client program displays a screen for confirming the information entered so far. When the user inputs the final instruction for pre-registering the car wash menu, the client program sends a pre-registration request for the car wash menu to the server 10 (step S24). This pre-registration request includes user information and information specifying a car wash menu. It should be noted that what is done in this example is only the pre-registration of the car wash menu, not the reservation of the car wash. Therefore, the information indicating the visit date and time is not input. When the pre-registration request is received from the user terminal 20, the server 10 registers the user information included in the pre-registration request and the information for designating the car wash menu in the pre-registration database.
　図１６は、事前登録データベースを例示する図である。事前登録データベースには、事前登録ＩＤ、店舗ＩＤ、ユーザＩＤ、車体識別情報（この例では車番）、洗車メニュー、クーポンの種類、及び期限が登録されている。例えば、この例において最上段のレコード（又はデータセット）には、店舗ＩＤ「００１」の店舗において、ユーザＩＤ「Ｕ００１」のユーザが車番「あ１２３４」の車体について、洗車メニュー「ツヤピカ」、及び、クーポン「Ｃ００１」を用いることを、事前登録していることが示される。事前登録ＩＤは、事前登録データベースにおいて各レコードを識別するための識別子である。なお、「期限」は車体サービスシステム１において自動設定される抹消期限であり、この期限までに洗車サービスが受けられなかった場合、サーバ１０は、事前登録データベースからこのレコードを削除する。 FIG. 16 is a diagram illustrating a pre-registration database. The pre-registration ID, store ID, user ID, vehicle body identification information (vehicle number in this example), car wash menu, coupon type, and expiration date are registered in the pre-registration database. For example, in this example, in the uppermost record (or data set), in the store with the store ID "001", the user with the user ID "U001" has a car wash menu "Glossy" for the vehicle body with the vehicle number "A1234". And, it is shown that the use of the coupon "C001" is pre-registered. The pre-registration ID is an identifier for identifying each record in the pre-registration database. The "deadline" is an deletion deadline automatically set in the vehicle body service system 1, and if the car wash service is not received by this deadline, the server 10 deletes this record from the pre-registration database.
２－３．洗車体験
　図１７は、洗車体験処理（図６におけるステップＳ３）を例示する図である。事前登録を受けてから所定の期間が経過した場合、又は抹消期限までの時間がしきい値を下回った場合、サーバ１０は、この事前登録をしたユーザのユーザ端末２０に対し、リマインドをプッシュ通知する。ユーザ端末２０のクライアントプログラムは、ユーザに対しリマインドを通知する。例えば、クライアントプログラムは、店舗の場所を含むリマインドをバナー表示する。また、クライアントプログラムは、店舗までのナビゲーション機能を有していてもよい。クライアントプログラムは、ユーザの指示に応じて店舗までの経路を案内する。 2-3. Car wash experience FIG. 17 is a diagram illustrating a car wash experience process (step S3 in FIG. 6). When a predetermined period has passed since the pre-registration was received, or when the time until the deletion deadline falls below the threshold value, the server 10 pushes a reminder to the user terminal 20 of the pre-registered user. To do. The client program of the user terminal 20 notifies the user of the reminder. For example, the client program banners a reminder that includes the location of the store. In addition, the client program may have a navigation function to the store. The client program guides the route to the store according to the user's instruction.
　店舗において、制御装置４０のカメラ４０５は、洗車装置３０の近傍のセンサ（図示略）が自動車を検知したことをトリガとして、その洗車装置３０に進入する自動車を撮影する。このセンサは自動車を検知できるものであればよく、電波及び音波を用いたセンサであってもよいし、ビームセンサであってもよい。なお、自動車を検知するセンサを用いる代わりに、カメラ４０５が洗車装置３０の入り口近傍を定常的に撮影してもよい。制御装置４０は、撮影した画像においてナンバープレートの車番を認識する処理を行う。洗車装置３０の入口に自動車が進入してくると、その自動車はカメラ４０５で撮影される。制御装置４０は撮影された画像を解析し、車番を認識する（ステップＳ３１）。車番を認識すると、制御装置４０は、サーバ１０に対し問い合わせを送信する（ステップＳ３２）。この問い合わせは、制御装置４０が設置されている店舗の店舗ＩＤ及びカメラ４０５の画像から認識した車番を含む。なお、ステップＳ３１における車番の認識処理は、サーバ１０で行ってもよい。この場合、制御装置４０は、サーバ１０に対して送信する問い合わせに、制御装置４０が設置されている店舗の店舗ＩＤ及びナンバープレートが含まれる画像を送信する。 In a store, the camera 405 of the control device 40 takes a picture of a car entering the car wash device 30 triggered by a sensor (not shown) in the vicinity of the car wash device 30 detecting the car. This sensor may be a sensor using radio waves and sound waves, or a beam sensor, as long as it can detect an automobile. Instead of using a sensor that detects a car, the camera 405 may constantly photograph the vicinity of the entrance of the car wash device 30. The control device 40 performs a process of recognizing the vehicle number of the license plate in the captured image. When a car enters the entrance of the car wash device 30, the car is photographed by the camera 405. The control device 40 analyzes the captured image and recognizes the vehicle number (step S31). Upon recognizing the vehicle number, the control device 40 transmits an inquiry to the server 10 (step S32). This inquiry includes the store ID of the store where the control device 40 is installed and the vehicle number recognized from the image of the camera 405. The vehicle number recognition process in step S31 may be performed by the server 10. In this case, the control device 40 transmits an image including the store ID and license plate of the store in which the control device 40 is installed in the inquiry transmitted to the server 10.
　制御装置４０から問い合わせを受信すると、サーバ１０は、事前登録データベースを参照し、問い合わせに含まれる店舗ＩＤ及び車番と同一の店舗ＩＤ及び車番を含むレコードを検索する（ステップＳ３３）。同一の店舗ＩＤ及び車番を含むレコードが検索されると、サーバ１０は、事前登録がある旨の通知と、事前登録された洗車メニューを洗車装置３０に実行させるためのパラメータセットとを、問い合わせの送信元の制御装置４０に送信する（ステップＳ３４）。事前登録がある旨の通知は、事前登録ＩＤを含む。事前登録された洗車メニューを洗車装置３０に実行させるためのパラメータセットは、この洗車メニューを洗車装置３０に実行させる際に設定が必要なパラメータ、及びその設定値（例：図１４）を含む。なお、同一の店舗ＩＤ及び車番を含むレコードが発見されなかった場合、サーバ１０は、事前登録が無い旨の通知を制御装置４０に送信する。 Upon receiving the inquiry from the control device 40, the server 10 refers to the pre-registration database and searches for a record including the same store ID and vehicle number as the store ID and vehicle number included in the inquiry (step S33). When a record including the same store ID and car number is searched, the server 10 inquires about the notification that there is pre-registration and the parameter set for causing the car wash device 30 to execute the pre-registered car wash menu. Is transmitted to the control device 40 of the transmission source (step S34). The notification that there is pre-registration includes the pre-registration ID. The parameter set for causing the car wash device 30 to execute the pre-registered car wash menu includes parameters that need to be set when the car wash menu is executed by the car wash device 30, and set values thereof (example: FIG. 14). If a record including the same store ID and vehicle number is not found, the server 10 transmits a notification to the control device 40 that there is no pre-registration.
　事前登録がある旨の通知をサーバ１０から受信すると、制御装置４０は、この通知と共に受信したパラメータセットにより示されるパラメータ及びその設定値を、洗車装置３０に送信する（ステップＳ３５）。これらは制御装置４０から洗車装置３０への指示である。制御装置４０からパラメータ及びその設定値を受信すると、洗車装置３０は、指定されたパラメータを指定された値に設定する（ステップＳ３６）。設定が完了すると、洗車装置３０は、自身の表示装置（図示略）に、「ご来店ありがとうございます。『ツヤピカ』で設定完了しました！」等、事前登録された洗車メニューが設定されたことを示すメッセージを表示する。そして、洗車装置３０は設定された値で、洗車を字開始する（ステップＳ３７）。以後、ユーザは、洗車装置３０の指示に従い、洗車サービスを受ける。洗車装置３０からの指示は、例えば、スピーカ又は表示装置から、音声、画像、又は動画で出力される。 Upon receiving the notification from the server 10 that there is pre-registration, the control device 40 transmits the parameters indicated by the parameter set received together with this notification and the set values thereof to the car wash device 30 (step S35). These are instructions from the control device 40 to the car wash device 30. Upon receiving the parameter and its set value from the control device 40, the car wash device 30 sets the designated parameter to the designated value (step S36). When the setting is completed, the car wash device 30 has a pre-registered car wash menu set on its display device (not shown), such as "Thank you for visiting our store. The setting has been completed with'Glossy'!" Display a message indicating. Then, the car wash device 30 starts the car wash with the set value (step S37). After that, the user receives the car wash service according to the instruction of the car wash device 30. The instruction from the car wash device 30 is output as a voice, an image, or a moving image from, for example, a speaker or a display device.
　なお、事前登録が無い旨の通知をサーバ１０から受信した場合、制御装置４０は、事前登録が無い利用車向けの案内を行う。 When a notification that there is no pre-registration is received from the server 10, the control device 40 provides guidance for the vehicle used without pre-registration.
　洗車が完了すると、洗車装置３０は、洗車が完了した旨を制御装置４０に通知する（ステップＳ３８）。この通知を受けると、制御装置４０は、サーバ１０に対し、洗車が完了した旨の通知を送信する（ステップＳ３９）。この通知は、事前登録ＩＤを含む。 When the car wash is completed, the car wash device 30 notifies the control device 40 that the car wash is completed (step S38). Upon receiving this notification, the control device 40 transmits a notification to the server 10 that the car wash is completed (step S39). This notification includes a pre-registration ID.
　制御装置４０から洗車が完了した旨の通知を受信すると、サーバ１０は、洗車費用の決済処理を行う（ステップＳ４０）。洗車費用は、事前登録データベースに登録されている。サーバ１０は、洗車が完了した旨の通知に含まれる事前登録ＩＤを事前登録データベースと照合し、洗車費用を特定する。決済処理が完了すると、サーバ１０は、決済が完了した旨を対応するユーザ端末２０に通知する。ユーザ端末２０は、決済が完了した旨をユーザに通知する。 Upon receiving the notification from the control device 40 that the car wash is completed, the server 10 performs the car wash cost settlement process (step S40). Car wash costs are registered in the pre-registration database. The server 10 collates the pre-registration ID included in the notification that the car wash is completed with the pre-registration database, and identifies the car wash cost. When the payment process is completed, the server 10 notifies the corresponding user terminal 20 that the payment has been completed. The user terminal 20 notifies the user that the payment has been completed.
　なお、洗車装置３０は、洗車が完了した旨の通知に加え、又は、洗車が完了した旨の通知に代えて、洗車を開始した旨の通知を制御装置４０に通知してもよい。この場合、制御装置４０は、洗車が完了した旨の通知に加え、又は、洗車が完了した旨の通知に代えて、洗車を開始した旨の通知をサーバ１０に送信してもよい。洗車を開始した旨の通知を受信したサーバ１０は、洗車費用の決済処理を洗車が完了する前に行ってもよい。また、洗車装置３０は、洗車を開始する前に、洗車の準備の実行に関する通知を制御装置４０に送信してもよい。具体的には洗車装置３０は、洗車の準備を開始した旨、洗車の準備中である旨、及び／又は準備を完了した旨を制御装置４０に通知してもよい。この場合、制御装置４０は、洗車の準備を開始した旨、洗車の準備中である旨、及び／又は準備を完了した旨の通知をサーバ１０に送信してもよい。洗車の準備とは、例えば、制御装置４０から受信したパラメータを受信した設定値に設定すること、又は、洗車に使用する、水、洗剤、ワックス、及びコーティング剤などを噴射可能な状態にすること、等である。洗車の準備を開始した旨、洗車の準備中である旨、及び／又は準備が完了した旨の通知を受信したサーバ１０は、洗車費用の決済処理を行ってもよい。 The car wash device 30 may notify the control device 40 that the car wash has started, in addition to the notification that the car wash has been completed, or instead of the notification that the car wash has been completed. In this case, the control device 40 may send a notification to the server 10 that the car wash has started, in addition to the notification that the car wash has been completed, or instead of the notification that the car wash has been completed. The server 10 that has received the notification that the car wash has started may perform the settlement process of the car wash cost before the car wash is completed. Further, the car wash device 30 may transmit a notification regarding execution of the car wash preparation to the control device 40 before starting the car wash. Specifically, the car wash device 30 may notify the control device 40 that the car wash preparation has started, that the car wash is being prepared, and / or that the preparation has been completed. In this case, the control device 40 may send a notification to the server 10 that the preparation for the car wash has started, that the preparation for the car wash is in progress, and / or that the preparation is completed. The preparation for car wash is, for example, setting the parameters received from the control device 40 to the received set values, or making the water, detergent, wax, coating agent, etc. used for car wash in a sprayable state. , Etc. The server 10 that has received the notification that the preparation for the car wash has started, the preparation for the car wash is in progress, and / or the preparation is completed may perform the settlement processing of the car wash cost.
２－４．洗車の習慣化（基本処理）
　クライアントプログラムには、洗車を習慣化させるための機能が実装される。例えば、クライアントプログラムは、洗車を行った日時及び洗車メニューの履歴を記録する。前回洗車を行ってから所定の時間が経過したとき、クライアントプログラムは、ユーザに対し、「前回、洗車をしてから１月経っています。そろそろ洗車してはどうですか？」といった、洗車を促すメッセージを表示する。あるいは、クライアントプログラムはスタンプ帳の機能を有してもよい。スタンプ帳とは、洗車をするとスタンプが与えられ、スタンプが所定数貯まると特典（クーポン発行又は景品贈与など）を受けられるサービスをいう。 2-4. Car wash habit (basic treatment)
The client program implements features to make car washing a habit. For example, the client program records the date and time when the car was washed and the history of the car wash menu. When a certain amount of time has passed since the last car wash, the client program prompts the user to wash the car, such as "It's been a month since the last car wash. Why don't you wash the car now?" Is displayed. Alternatively, the client program may have a stamp book function. The stamp book is a service in which stamps are given when the car is washed, and when a predetermined number of stamps are accumulated, benefits (such as issuing coupons or giving gifts) can be received.
２－５．洗車の習慣化（特例処理）
　例えば、クライアントプログラムは、期間限定、地域限定、店舗限定、又は他サービスとの連携等、特例的な販促処理（いわゆるキャンペーン）を行ってもよい。この販促処理は、まずこのキャンペーンの告知をクライアントプログラムがユーザに対して通知することから開始される。対象となる条件を満たす利用をしたユーザは、例えば、期間限定、地域限定、店舗限定、又は他サービスとの連携に係る特典を受けることができる。例えば、店舗がコンビニエンスストアと同じ敷地内に併設されている場合、車体サービスシステム１は、キャンペーンとして、このコンビニエンスストアで利用可能なコーヒー引換券を発行してもよい。 2-5. Car wash habit (special treatment)
For example, the client program may perform special sales promotion processing (so-called campaign) such as limited time, limited area, limited store, or cooperation with other services. This promotion process starts with the client program notifying the user of the announcement of this campaign. A user who uses the service satisfying the target conditions can receive, for example, a limited time period, a limited area, a limited store, or a privilege related to cooperation with other services. For example, when the store is located on the same site as the convenience store, the vehicle body service system 1 may issue a coffee voucher that can be used at the convenience store as a campaign.
３．変形例
　本発明は上述の実施形態に限定されるものではなく種々の変形実施が可能である。以下、変形例をいくつか説明する。以下の変形例のうち２つ以上のものが組み合わせて用いられてもよい。 3. 3. Modifications The present invention is not limited to the above-described embodiment, and various modifications can be performed. Hereinafter, some modification examples will be described. Two or more of the following modifications may be used in combination.
３－１．変形例１（車体サービス）
　車体サービスシステム１の対象となる車体サービスは洗車に限定されない。例えば、車体サービスシステム１は、給油サービスに適用されてもよい。この場合、ユーザは、ユーザ端末２０から、油種（例えば、レギュラー、ハイオク、又は軽油）及び給油量（例えば、満タン、又は１０Ｌ等）の指定を含む給油メニューを事前登録する。洗車装置３０に変わり給油装置（図示略）が制御される。 3-1. Modification 1 (body service)
The vehicle body service covered by the vehicle body service system 1 is not limited to car washing. For example, the vehicle body service system 1 may be applied to a refueling service. In this case, the user pre-registers a refueling menu including designation of the oil type (for example, regular, high-octane, or light oil) and the amount of refueling (for example, full tank or 10 L) from the user terminal 20. The refueling device (not shown) is controlled instead of the car wash device 30.
３－２．変形例２（事前登録が無い場合の通知）
　制御装置４０から問い合わせを受信した場合において、問い合わせに含まれる店舗ＩＤ（例えば店舗Ａ）及び車番と同一の店舗ＩＤ及び車番を含むレコードが事前登録データベースに無いと判定手段１６が判定したときは、通知手段１８は、記憶手段１２に記憶されているデータに応じたメッセージをユーザ端末２０に送信してもよい。例えば、問い合わせに含まれる店舗ＩＤ（例えば店舗Ａ）及び車番と同一の店舗ＩＤ及び車番を含むレコードが事前登録データベースに無いと判定された場合において、別の店舗ＩＤ（例えば店舗Ｂ）及び同一の車番に対応するレコードが事前登録データベースに登録されているときは、通知手段１８は、所定の装置、例えば対応するユーザ端末２０に対し、間違った店舗に来店した旨の通知を送信する。なおこの通知の送信先は、ユーザ端末２０に限られず、ユーザに対してこの通知を把握させる機能（例えば、表示装置など）に出力可能な、その（間違った）店舗の制御装置４０又は洗車装置３０であってもよい。 3-2. Modification 2 (Notification when there is no pre-registration)
When the determination means 16 determines that the store ID (for example, store A) included in the inquiry and the record including the same store ID and vehicle number as the vehicle number are not in the pre-registration database when the inquiry is received from the control device 40. The notification means 18 may send a message corresponding to the data stored in the storage means 12 to the user terminal 20. For example, when it is determined that the store ID (for example, store A) included in the inquiry and the record including the same store ID and car number as the car number are not in the pre-registration database, another store ID (for example, store B) and When the record corresponding to the same vehicle number is registered in the pre-registration database, the notification means 18 transmits a notification to the predetermined device, for example, the corresponding user terminal 20, that the store has visited the wrong store. .. The destination of this notification is not limited to the user terminal 20, and the (wrong) store control device 40 or car wash device that can output to a function (for example, a display device) that allows the user to grasp this notification. It may be 30.
　この場合において、サーバ１０は、事前登録された洗車メニュー及びこの店舗（店舗Ｂ）に設置してある洗車装置３０に対応するパラメータ設定値を、問い合わせの送信元である制御装置４０に出力する。サーバ１０は、この店舗（店舗Ｂ）の制御装置４０に対し指示を送信する前に、ユーザ端末２０に対しこの店舗（店舗Ｂ）で洗車を行ってよいか確認をしてもよい。このとき、店舗Ａの洗車費用と異なる、入力されたクーポンが使用できないなど、洗車体験が事前登録された店舗と異なる条件で行われる場合、サーバ１０は、ユーザ端末２０に対し、異なる条件である旨を併せて通知してもよい。あるいは、この場合において、判定手段１６は、問い合わせに含まれる店舗ＩＤ（例えば店舗Ａ）が店舗データベースに含まれるか判定し、この店舗ＩＤが店舗データベースに含まれると判定した場合、提供手段１７が、その店舗において提供可能な洗車メニューをユーザ端末２０に提供してもよい。この場合においてさらに、判定手段１６は、このユーザが使用する車体の車種に応じた洗車メニュー（例えば、その車種に適用可能な洗車メニュー）を抽出し、提供手段１７は、抽出された洗車メニューをユーザ端末２０に送信してもよい。ユーザは、洗車メニューの提供を受けたユーザ端末２０を操作し、その店舗（店舗Ａ）において提供可能な洗車メニューの中から、サービスを受けるものを選択する。受け付け手段１１は、提供可能な洗車メニューの中から選択された洗車メニューの事前登録を受け付ける。 In this case, the server 10 outputs the pre-registered car wash menu and the parameter setting values corresponding to the car wash device 30 installed in this store (store B) to the control device 40 which is the transmission source of the inquiry. The server 10 may confirm with the user terminal 20 whether or not the car can be washed at the store (store B) before transmitting the instruction to the control device 40 of the store (store B). At this time, if the car wash experience is performed under different conditions from the pre-registered store, such as different from the car wash cost of the store A or the entered coupon cannot be used, the server 10 has different conditions with respect to the user terminal 20. You may also notify to that effect. Alternatively, in this case, the determination means 16 determines whether the store ID (for example, store A) included in the inquiry is included in the store database, and if it is determined that this store ID is included in the store database, the providing means 17 , The car wash menu that can be provided at the store may be provided to the user terminal 20. In this case, the determination means 16 further extracts a car wash menu (for example, a car wash menu applicable to the vehicle type) according to the vehicle type of the vehicle body used by the user, and the providing means 17 extracts the extracted car wash menu. It may be transmitted to the user terminal 20. The user operates the user terminal 20 provided with the car wash menu, and selects a car wash menu that can be provided at the store (store A) to receive the service. The receiving means 11 accepts the pre-registration of the car wash menu selected from the available car wash menus.
　なお、問い合わせに含まれる店舗ＩＤ（例えば店舗Ａ）及び車番と同一の店舗ＩＤ及び車番を含むレコードが事前登録データベースに無いと判定手段１６が判定した場合、車番の読み取りが失敗した可能性があることを踏まえ、サーバ１０は、別の画像を用いて、再度、車番の読み取りを試みてもよい。あるいは、サーバ１０は、後述する変形例４に記載のように、車番以外の情報を用いて車体の特定を試みてもよい。この場合において、他の情報を用いて車体を特定することができた場合、サーバ１０は、洗車を開始するための処理を行う。車番以外の情報を用いて車体は特定できたものの、問い合わせに含まれる店舗ＩＤ（例えば店舗Ａ）及び車番と同一の店舗ＩＤ及び車番を含むレコードが事前登録データベースに無いと判定手段１６が判定したときは、サーバ１０は、間違った店舗に来店した旨を所定の装置に通知する。車番以外の情報を用いても車体が特定できなかった場合、サーバ１０は、洗車メニューの事前登録が無い旨を所定の装置（例えばユーザ端末２０又は洗車装置３０）に通知する。この場合、ユーザは、その店舗の洗車装置３０を用いて通常の（事前予約でない）洗車サービスをうける。 If the determination means 16 determines that the store ID (for example, store A) included in the inquiry and the record containing the same store ID and vehicle number as the vehicle number are not in the pre-registration database, the reading of the vehicle number may have failed. The server 10 may try to read the vehicle number again using another image in view of the possibility. Alternatively, the server 10 may try to identify the vehicle body by using information other than the vehicle number, as described in the modified example 4 described later. In this case, if the vehicle body can be identified using other information, the server 10 performs a process for starting the car wash. Although the vehicle body can be identified using information other than the vehicle number, it is determined that the store ID (for example, store A) included in the inquiry and the record including the same store ID and vehicle number as the vehicle number are not in the pre-registration database. When the determination is made, the server 10 notifies a predetermined device that the store has visited the wrong store. If the vehicle body cannot be identified by using information other than the vehicle number, the server 10 notifies a predetermined device (for example, the user terminal 20 or the car wash device 30) that there is no pre-registration of the car wash menu. In this case, the user receives a normal (non-advance reservation) car wash service using the car wash device 30 of the store.
３－３．変形例３（店舗を指定しない事前登録）
　サーバ１０は、店舗を指定しない洗車メニューの事前登録を受け付けてもよい。例えば、店舗はどこでもよいが毎回決まった洗車メニューしか使わないというユーザは、店舗の指定をしたくないという場合がある。この場合、ユーザは、例えば「ツヤピカ」という洗車メニュー及び車番を事前登録しておく。事前登録をしたユーザが本サービス対応の店舗に行くと、自動的に洗車メニューが設定される。 3-3. Modification 3 (pre-registration without specifying a store)
The server 10 may accept pre-registration of a car wash menu that does not specify a store. For example, a user who uses a fixed car wash menu every time, although the store may be anywhere, may not want to specify the store. In this case, the user pre-registers, for example, a car wash menu and a car number called "glossy". When a pre-registered user goes to a store that supports this service, a car wash menu is automatically set.
３－４．変形例４（車体識別情報）
　車体識別情報は車番を用いるものに限定されない。例えば、車種、年式、及び車体色の組み合わせにより車体を識別してもよい。この場合、制御装置４０は、画像解析から車種、年式、及び車体色を抽出する。ユーザはこれらの情報を事前に登録する。あるいは、車体サービスシステム１がユーザ又は車体に対し独自の識別コード（例えばＱＲコード（登録商標））を付与し、制御装置４０はこの識別コードを用いて車体を識別してもよい。例えば、ユーザは車体サービスシステム１から付与されたＱＲコード（登録商標）を紙に印刷し、車のフロントガラスに貼り付けておく。制御装置４０は、フロントガラスからＱＲコード（登録商標）を読み取り、車体を識別する。この他、無線タグ又はＢＬＥによるビーコン等の技術を用いて識別コードを発信し、制御装置４０がこれを受信する構成としてもよい。 3-4. Modification 4 (vehicle body identification information)
The vehicle body identification information is not limited to the one using the vehicle number. For example, the vehicle body may be identified by a combination of vehicle type, model year, and vehicle body color. In this case, the control device 40 extracts the vehicle type, model year, and vehicle body color from the image analysis. The user registers this information in advance. Alternatively, the vehicle body service system 1 may assign a unique identification code (for example, QR code (registered trademark)) to the user or the vehicle body, and the control device 40 may identify the vehicle body using this identification code. For example, the user prints the QR code (registered trademark) given by the vehicle body service system 1 on paper and attaches it to the windshield of the car. The control device 40 reads a QR code (registered trademark) from the windshield to identify the vehicle body. In addition, the control device 40 may receive the identification code by transmitting the identification code by using a technique such as a wireless tag or a beacon by BLE.
３－５．変形例５（クライアントプログラム）
　クライアントプログラムの機能は実施形態において例示されたものに限定されない。例えば、クライアントプログラムは、洗車メニューのリコメンド（又は提案）をしてもよい。例えば、クライアントプログラムは、蓄積した洗車履歴を参照し、そのユーザが好んで利用する洗車メニュー、前回洗車時からの経過時間、その間の天候（雨が降ったかどうか等）、今後の天気予報などを考慮し、適切な洗車メニューを提案してもよい。 3-5. Modification 5 (client program)
The function of the client program is not limited to that exemplified in the embodiment. For example, the client program may recommend (or suggest) a car wash menu. For example, the client program refers to the accumulated car wash history and displays the car wash menu that the user prefers, the elapsed time since the last car wash, the weather during that period (whether it rained, etc.), the future weather forecast, etc. In consideration, an appropriate car wash menu may be proposed.
　あるいは、クライアントプログラムは、ユーザ端末２０の位置情報を定常的に取得し、ユーザが自動車に乗っていると判断される場合において、事前登録した店舗（洗車場）に向かっていないと判断されときは、ユーザ端末２０に警告を送信してもよい。 Alternatively, the client program constantly acquires the position information of the user terminal 20, and when it is determined that the user is in a car, when it is determined that the user is not heading for the pre-registered store (car wash). , A warning may be sent to the user terminal 20.
３－６．他の変形例
　車体サービスシステム１の具体的な装置構成及びこれらの装置に対する機能の分担は、実施形態においれ例示されたものに限定されない。例えば、実施形態において別個の装置として説明した機能を、単一の装置に実装してもよい。あるいは、実施形態においてサーバ１０に実装されるものとして説明した機能の一部又は全部を、ユーザ端末２０（クライアントプログラム）に実装してもよい。一例としては、制御装置４０と洗車装置３０とは一体化されてもよい。また、車体サービスシステム１の機能の一部が省略されてもよい。また、車体サービスシステム１は、洗車装置３０と制御装置４０との間に中継装置を有してもよい。この中継装置は、車番を認識する機能を有してもよいし、サーバ１０が車番認識を行うために、カメラ４０５が撮影した画像に対し、所定の処理を施してもよい。 3-6. Other Modifications The specific device configuration of the vehicle body service system 1 and the division of functions for these devices are not limited to those exemplified in the embodiments. For example, the functions described as separate devices in the embodiment may be implemented in a single device. Alternatively, a part or all of the functions described as being implemented on the server 10 in the embodiment may be implemented on the user terminal 20 (client program). As an example, the control device 40 and the car wash device 30 may be integrated. Further, a part of the functions of the vehicle body service system 1 may be omitted. Further, the vehicle body service system 1 may have a relay device between the car wash device 30 and the control device 40. This relay device may have a function of recognizing a vehicle number, or may perform a predetermined process on an image taken by the camera 405 in order for the server 10 to recognize the vehicle number.
　サーバ１０及びユーザ端末２０等において実行されるプログラムは、非一時的な記録媒体（例えば、ＣＤ－ＲＯＭ又はフラッシュメモリ）に記録された状態で提供されてもよい。 The program executed by the server 10 and the user terminal 20 or the like may be provided in a state of being recorded on a non-temporary recording medium (for example, a CD-ROM or a flash memory).

Claims (10)

  1. 　ユーザが使用する端末装置から、当該ユーザが使用する車体の識別情報、当該車体を洗車する店舗の識別情報、及び当該車体に対する洗車メニューの事前登録を受け付ける受け付け手段と、
    　洗車装置を制御する制御装置から、当該洗車装置の識別情報又は当該洗車装置が設置された店舗の識別情報、及び車体を識別する識別情報を受信する受信手段と、
    　前記受け付け手段により受け付けられた、前記車体の識別情報、前記店舗の識別情報、及び前記洗車メニューを含むデータセットを記憶する記憶手段に、前記受信手段が受信した洗車装置の識別情報又は店舗の識別情報、及び車体の識別情報に対応するデータセットが記憶されているか否かを判定する判定手段と、
    　前記データセットが記憶されていると判定された場合、当該データセットに含まれる洗車メニューを実行させるための指示を、前記制御装置に送信する送信手段と
    　を有するサーバ。     A receiving means for receiving pre-registration of the vehicle body identification information used by the user, the identification information of the store that washes the vehicle body, and the car wash menu for the vehicle body from the terminal device used by the user.
    A receiving means for receiving identification information of the car wash device, identification information of the store where the car wash device is installed, and identification information for identifying the vehicle body from the control device that controls the car wash device.
    The identification information of the car wash device or the identification of the store received by the receiving means in the storage means for storing the vehicle body identification information, the store identification information, and the data set including the car wash menu received by the receiving means. A determination means for determining whether or not the data set corresponding to the information and the identification information of the vehicle body is stored, and
    A server having a transmission means for transmitting an instruction for executing a car wash menu included in the data set to the control device when it is determined that the data set is stored.
  2. 　前記受信手段は、前記洗車装置から前記車体の洗車の準備の実行に関する通知、又は、前記車体の洗車を開始した若しくは終了した旨の通知を受信し、
    　前記サーバは、前記通知に応じて洗車費用を決済する決済手段を有する
    　請求項１に記載のサーバ。     The receiving means receives a notification from the car wash device regarding the execution of preparations for car washing of the vehicle body, or a notification that the car wash of the vehicle body has started or ended.
    The server according to claim 1, wherein the server has a payment means for settling a car wash cost in response to the notification.
  3. 　洗車メニューを前記端末装置に提供する提供手段をさらに有し、
    　前記判定手段は、複数の店舗の各々について、当該店舗に設置されている洗車装置の識別情報及び当該洗車装置において提供可能な洗車メニューを登録したデータベースに、前記受け付け手段が受け付けた前記店舗の識別情報が含まれるか否かを判定し、
    　前記店舗の識別情報が前記データベースに含まれると判定された場合、前記提供手段は、当該店舗に設置されている洗車装置において提供可能な洗車メニューを前記端末装置に提供し、
    　前記受け付け手段は、提供された洗車メニューに基づいて選択された洗車メニューの事前登録を受け付ける、
    　請求項１又は２に記載のサーバ。     Further having a providing means for providing a car wash menu to the terminal device,
    The determination means identifies the store received by the reception means in a database in which identification information of the car wash device installed in the store and a car wash menu that can be provided by the car wash device are registered for each of the plurality of stores. Determine if the information is included and
    When it is determined that the store identification information is included in the database, the providing means provides the terminal device with a car wash menu that can be provided by the car wash device installed in the store.
    The receiving means accepts pre-registration of a car wash menu selected based on the provided car wash menu.
    The server according to claim 1 or 2.
  4. 　前記判定手段は、前記データベースから、前記店舗の識別情報に関連付けられた洗車メニューのうち前記受け付け手段が受け付けた前記車体の識別情報に応じた洗車メニューを抽出し、
    　前記提供手段は、前記抽出された洗車メニューを前記端末装置に提供する、
    　請求項３に記載のサーバ。     The determination means extracts from the database a car wash menu corresponding to the vehicle body identification information received by the reception means from the car wash menus associated with the store identification information.
    The providing means provides the extracted car wash menu to the terminal device.
    The server according to claim 3.
  5. 　前記判定手段は、前記データセットが前記記憶手段に記憶されていない場合において、当該車体の識別情報及び別の洗車装置の識別情報に対応するデータセットが前記記憶手段に記憶されているか否かを判定し、
    　前記サーバは、前記判定手段の判定結果に応じたメッセージを、前記端末装置に通知する
    　請求項１乃至４のいずれか１項に記載のサーバ。     When the data set is not stored in the storage means, the determination means determines whether or not the data set corresponding to the identification information of the vehicle body and the identification information of another car wash device is stored in the storage means. Judge,
    The server according to any one of claims 1 to 4, wherein the server notifies the terminal device of a message according to a determination result of the determination means.
  6. 　サーバと、
    　洗車装置と、
    　前記洗車装置を制御する制御装置と、
    　ユーザが使用する端末装置と
    　を有し、
    　前記端末装置が、
    　　前記ユーザが使用する車体の識別情報、当該車体を洗車する店舗の識別情報、及び当該車体に対する洗車メニューの事前登録の入力を受け付けるＵＩ手段と、
    　　前記事前登録の要求を前記サーバに送信する通信手段と
    　を有し、
    　前記サーバが、
    　　前記端末装置から前記事前登録を受け付ける受け付け手段と、
    　　前記制御装置から、当該洗車装置の識別情報又は当該洗車装置が設置された店舗の識別情報、及び車体を識別する識別情報を受信する受信手段と、
    　　前記受け付け手段により受け付けられた、前記車体の識別情報、前記店舗の識別情報、及び前記洗車メニューを含むデータセットを記憶する記憶手段に、前記受信手段が受信した洗車装置の識別情報又は店舗の識別情報、及び車体の識別情報に対応するデータセットが記憶されているか否かを判定する判定手段と、
    　前記データセットが記憶されていると判定された場合、当該データセットに含まれる洗車メニューを実行させるための指示を、前記制御装置に送信する送信手段と
    　を有する
    　洗車サービスシステム。     With the server
    Car wash device and
    A control device that controls the car wash device and
    Has a terminal device used by the user
    The terminal device
    UI means for accepting input of vehicle body identification information used by the user, store identification information for washing the vehicle body, and pre-registration of a car wash menu for the vehicle body,
    It has a communication means for transmitting the pre-registration request to the server.
    The server
    A receiving means for accepting the pre-registration from the terminal device,
    A receiving means for receiving the identification information of the car wash device, the identification information of the store where the car wash device is installed, and the identification information for identifying the vehicle body from the control device.
    The identification information of the car wash device or the identification of the store received by the receiving means in the storage means for storing the vehicle body identification information, the store identification information, and the data set including the car wash menu received by the receiving means. A determination means for determining whether or not the data set corresponding to the information and the identification information of the vehicle body is stored, and
    A car wash service system having a transmission means for transmitting an instruction for executing a car wash menu included in the data set to the control device when it is determined that the data set is stored.
  7. 　コンピュータに、
    　ユーザが使用する端末装置から、当該ユーザが使用する車体の識別情報、当該車体を洗車する店舗の識別情報、及び当該車体に対する洗車メニューの事前登録を受け付けるステップと、
    　洗車装置を制御する制御装置から、当該洗車装置の識別情報又は当該洗車装置が設置された店舗の識別情報、及び車体を識別する識別情報を受信するステップと、
    　前記受け付けられた、前記車体の識別情報、前記店舗の識別情報、及び前記洗車メニューを含むデータセットを記憶する記憶手段に、前記受信した洗車装置の識別情報又は店舗の識別情報、及び車体の識別情報に対応するデータセットが記憶されているか否かを判定するステップと、
    　前記データセットが記憶されていると判定された場合、当該データセットに含まれる洗車メニューを実行させるための指示を、前記洗車装置を制御する制御装置に送信するステップと
    　を実行させるためのプログラム。     On the computer
    A step of accepting the identification information of the vehicle body used by the user, the identification information of the store that washes the vehicle body, and the pre-registration of the car wash menu for the vehicle body from the terminal device used by the user.
    A step of receiving identification information of the car wash device, identification information of the store where the car wash device is installed, and identification information of the vehicle body from a control device that controls the car wash device.
    The received car wash device identification information or store identification information, and the car body identification are stored in the storage means for storing the received car body identification information, the store identification information, and the data set including the car wash menu. Steps to determine if the dataset corresponding to the information is stored,
    A program for executing a step of transmitting an instruction for executing a car wash menu included in the data set to a control device controlling the car wash device when it is determined that the data set is stored.
  8. 　コンピュータに、
    　ユーザが使用する車体の識別情報、当該車体を洗車する店舗の識別情報、及び当該車体に対する洗車メニューの事前登録の入力を受け付けるステップと、
    　前記事前登録の要求をサーバに送信するステップと
    　を実行させるためのプログラム。     On the computer
    Steps for accepting input of vehicle body identification information used by the user, store identification information for washing the vehicle body, and pre-registration of the car wash menu for the vehicle body, and
    A program for executing the step of sending the pre-registration request to the server.
  9. 　ユーザが使用する端末装置が、当該ユーザが使用する車体の識別情報、当該車体を洗車する店舗の識別情報、及び当該車体に対する洗車メニューの事前登録の入力を受け付けるステップと、
    　前記端末装置が、前記事前登録の要求をサーバに送信するステップと、
    　前記サーバが、前記端末装置から前記事前登録を受け付けるステップと、
    　前記サーバが、洗車装置を制御する制御装置から、当該洗車装置の識別情報又は当該洗車装置が設置された店舗の識別情報、及び車体を識別する識別情報を受信するステップと、
    　前記サーバが、前記受け付けられた、前記車体の識別情報、前記店舗の識別情報、及び前記洗車メニューを含むデータセットを記憶する記憶手段に前記受け付けた洗車装置の識別情報又は店舗の識別情報、及び車体の識別情報に対応するデータセットが記憶されているか否かを判定するステップと、
    　前記データセットが記憶されていると判定された場合、当該データセットに含まれる洗車メニューを実行させるための指示を、前記制御装置に送信するステップと、
    　前記洗車装置が、前記指示に従って前記車体を洗車するステップと
    　を有する洗車サービス方法。     A step in which the terminal device used by the user accepts input of the vehicle body identification information used by the user, the identification information of the store that washes the car body, and the pre-registration of the car wash menu for the car body.
    A step in which the terminal device sends the pre-registration request to the server,
    A step in which the server accepts the pre-registration from the terminal device,
    A step in which the server receives the identification information of the car wash device, the identification information of the store where the car wash device is installed, and the identification information of the vehicle body from the control device that controls the car wash device.
    The server stores the received car body identification information, the store identification information, and the storage means for storing the data set including the car wash menu, the car wash device identification information or the store identification information received, and The step of determining whether or not the data set corresponding to the vehicle body identification information is stored, and
    When it is determined that the data set is stored, a step of transmitting an instruction for executing the car wash menu included in the data set to the control device, and
    A car wash service method in which the car wash device includes a step of washing the vehicle body according to the instruction.
  10. 　ユーザが使用する端末装置から、当該ユーザが使用する車体の識別情報、当該車体に給油する店舗の識別情報、及び当該車体に対する給油メニューの事前登録を受け付ける受け付け手段と、
    　給油装置を制御する制御装置から、当該給油装置の識別情報又は当該給油装置が設置された店舗の識別情報、及び車体を識別する識別情報を受信する受信手段と、
    　前記受け付け手段により受け付けられた、前記車体の識別情報、前記店舗の識別情報、及び前記給油メニューを含むデータセットを記憶する記憶手段に、前記受信手段が受信した給油装置又は店舗の識別情報及び車体の識別情報に対応するデータセットが前記記憶手段に記憶されているか判定する判定手段と、
    　前記データセットが記憶されていると判定された場合、当該データセットに含まれる給油メニューを実行させるための指示を、前記制御装置に送信する送信手段と
    　を有するサーバ。     A receiving means for receiving pre-registration of the vehicle body identification information used by the user, the identification information of the store that refuels the vehicle body, and the refueling menu for the vehicle body from the terminal device used by the user.
    A receiving means for receiving the identification information of the refueling device, the identification information of the store where the refueling device is installed, and the identification information for identifying the vehicle body from the control device that controls the refueling device.
    The refueling device or store identification information and the vehicle body received by the receiving means in the storage means for storing the vehicle body identification information, the store identification information, and the data set including the refueling menu received by the receiving means. A determination means for determining whether or not the data set corresponding to the identification information of the above is stored in the storage means, and
    A server having a transmission means for transmitting an instruction for executing a refueling menu included in the data set to the control device when it is determined that the data set is stored.
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