WO2020232617A1 - 语音信息处理方法、装置、电子设备以及存储介质 - Google Patents

语音信息处理方法、装置、电子设备以及存储介质 Download PDF

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Publication number
WO2020232617A1
WO2020232617A1 PCT/CN2019/087667 CN2019087667W WO2020232617A1 WO 2020232617 A1 WO2020232617 A1 WO 2020232617A1 CN 2019087667 W CN2019087667 W CN 2019087667W WO 2020232617 A1 WO2020232617 A1 WO 2020232617A1
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WIPO (PCT)
Prior art keywords
information
takeaway
merchant
voice
order
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PCT/CN2019/087667
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English (en)
French (fr)
Inventor
郭子亮
Original Assignee
深圳市欢太科技有限公司
Oppo广东移动通信有限公司
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Application filed by 深圳市欢太科技有限公司, Oppo广东移动通信有限公司 filed Critical 深圳市欢太科技有限公司
Priority to PCT/CN2019/087667 priority Critical patent/WO2020232617A1/zh
Priority to CN201980089737.6A priority patent/CN113330489A/zh
Publication of WO2020232617A1 publication Critical patent/WO2020232617A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06T—IMAGE DATA PROCESSING OR GENERATION, IN GENERAL
    • G06T13/00—Animation
    • G06T13/80—2D [Two Dimensional] animation, e.g. using sprites

Definitions

  • This application relates to the field of Internet of Things, and more specifically, to a voice information processing method, device, electronic equipment, and storage medium.
  • voice assistants To interact with users of electronic devices. In the process of interacting with voice assistants, users can use voice assistants to complete some operations. However, related Voice assistants have not yet been involved in the food delivery field.
  • this application proposes a voice information processing method, device, electronic equipment, and storage medium to improve the foregoing problems.
  • the present application provides a voice information processing method, which is applied to a voice assistant, and the method includes: the voice assistant starts to receive voice information after being started; when the voice information is received, the received voice information The voice information is recognized; if it is recognized that the received voice information includes takeaway-related information, the takeaway merchant information is obtained according to the specified rules; the card is displayed, and the takeaway merchant information is displayed in the card; The target merchant information determined in the takeaway merchant information generates an order.
  • the present application provides a voice information processing device.
  • the device includes: a voice information receiving unit for receiving voice information after the voice information processing device is started; a voice recognition unit for receiving voice After the information, the received voice information is recognized; the takeaway information acquisition unit is configured to obtain takeaway merchant information according to specified rules if it is recognized that the received voice information includes takeaway related information; information display unit , Used to display a card, and display the takeaway merchant information in the card; an order generation unit, used to generate an order based on the target merchant information determined from the takeaway merchant information.
  • this application provides an electronic device including one or more processors and a memory; one or more programs, wherein the one or more programs are stored in the memory and configured to be The one or more processors execute the above-mentioned methods.
  • the present application provides a computer-readable storage medium having program code stored in the computer-readable storage medium, wherein the above-mentioned method is executed when the program code is running, and control confusion can also be avoided.
  • the voice information processing method, device, electronic equipment, and storage medium provided by the present application start to receive voice information after the voice assistant is started, and when the voice assistant receives the voice information, it recognizes the received voice information , If it is recognized that the received voice information includes takeaway-related information, the takeaway merchant information is obtained according to the specified rules, and then the card is displayed, and the takeaway merchant information is displayed in the card, and based on the information from the takeaway The target merchant information determined in the merchant information generates an order.
  • the user can trigger the display of takeaway related information through voice, and can directly complete the ordering operation in the voice assistant, and there is no need to start the target client for ordering takeaway separately, and then pass Swipe the page multiple times to find the takeaway you need, which greatly improves the user experience.
  • Fig. 1 shows a flowchart of a voice information processing method proposed in an embodiment of the present application
  • Fig. 2 shows a schematic diagram of a voice information collection interface proposed by an embodiment of the present application
  • FIG. 3 shows a schematic diagram of a takeaway voice setting interface proposed in an embodiment of the present application
  • FIG. 4 shows a schematic diagram of a result of adding a takeaway voice setting interface according to an embodiment of the present application
  • FIG. 5 shows a schematic diagram of a voice assistant communicating with a server of a target takeaway client according to an embodiment of the present application
  • Fig. 6 shows a schematic diagram of a card proposed in an embodiment of the present application
  • FIG. 7 shows a schematic diagram of a multi-card display proposed in an embodiment of the present application.
  • FIG. 8 shows a schematic diagram of a card switching proposed in an embodiment of the present application.
  • FIG. 9 shows a schematic diagram of a card displaying detailed information of a merchant according to an embodiment of the present application.
  • FIG. 10 shows a flowchart of a voice information processing method proposed by another embodiment of the present application.
  • FIG. 11 shows a flowchart of a voice information processing method proposed by still another embodiment of this application.
  • FIG. 12 shows a structural block diagram of a voice information processing device proposed by an embodiment of the present application.
  • FIG. 13 shows a structural block diagram of a voice information processing device proposed by another embodiment of the present application.
  • FIG. 14 shows a structural block diagram of a voice information processing device proposed by still another embodiment of the present application.
  • FIG. 15 shows a structural block diagram of a voice information processing device proposed by another embodiment of the present application.
  • FIG. 16 shows a structural block diagram of an electronic device of the present application for executing the voice information processing method according to an embodiment of the present application
  • Fig. 17 is a storage unit for storing or carrying program codes for implementing the voice information processing method according to the embodiment of the present application.
  • voice assistants For example, Apple's Siri, Samsung's Bixby, Google Assistant, Amazon Alex, etc.
  • the voice assistant can be regarded as an intelligent application. The user can help the user solve some practical problems or replace the user in operating the electronic device through the intelligent interaction of the intelligent dialogue with the voice assistant and the instant question and answer.
  • the voice assistant of an electronic device when the voice assistant of an electronic device detects that the user input "Help me open Baidu map”, the electronic device can recognize that the user's intention is to use the Baidu map application, so that it can start Baidu The map starts.
  • the voice assistant of the electronic device when the voice assistant of the electronic device detects that the user input "Where is there a parking lot nearby”, the electronic device can recognize that the user is looking for a parking lot within a certain range, then the electronic device can be based on the location Search for parking lots and display the search results.
  • the relevant voice assistant recognizes the user’s input to order takeaway or takeaway, it either uses "order takeaway" or "takeaway” as keywords to search for resources in a similar manner to a search engine, and then displays the searched The textual information of, or it may be directly searched for nearby restaurants for display.
  • the response of the related voice assistant to the food-related information is not the real intention of the user, and thus cannot improve the user's experience and cannot meet the actual needs of the user.
  • the inventor also found that in the process of directly using relevant take-out software to place a take-out order, users need to repeatedly slide the page to find the goods they need, which in turn will also cause a poor user experience.
  • the inventor proposes a voice information processing method, device, electronic device, and storage medium that can improve the above-mentioned problems in this application.
  • the user can trigger the display of takeaway related information through voice, and can directly complete the order placement operation in the voice assistant, and there is no need to separately start the target client for ordering takeaway , And then through multiple page swipes to find the takeaway you need, which greatly improves the user experience.
  • a voice information processing method provided by an embodiment of the present application is applied to a voice assistant, and the method includes:
  • Step S110 The voice assistant starts to receive voice information after being started.
  • the voice assistant may be an application program that runs independently in an electronic device. It can also be a component configured in a certain application. During the user's use, the user can trigger the activation of the voice assistant by touching the physical buttons of the electronic device, or trigger the activation of the voice assistant by touching the virtual buttons displayed on the electronic device.
  • the electronic device when the electronic device is equipped with the HOME button, the electronic device can be configured in advance to trigger the associated target application to start by long pressing the HOME button or double-clicking the HOME button, or long pressing the HOME button or double-clicking the HOME button
  • the electronic device In the case of triggering a component in the associated target application to start, configure the associated target application or a component in the target application as a voice assistant, so that the voice can be triggered by long pressing the HOME button or double-clicking the HOME button The assistant starts.
  • the electronic device can be configured with an entrance that triggers the activation of the voice assistant on the desktop of the system or in an application.
  • the portal can be a desktop application icon named as the voice assistant, and when an portal that triggers the voice assistant to start is configured in a certain application, the portal can be a certain A control named Voice Assistant, for example, a text control or a button control.
  • the electronic device can display the interface shown in Figure 2. After the interface is displayed, the electronic device will trigger the configured microphone or other physical voice collection components to start sound collection, so that the activated voice The assistant can obtain the collected voice information.
  • Step S120 After receiving the voice information, recognize the received voice information.
  • the voice information received by the voice assistant is still a voice signal.
  • the voice assistant also needs to convert the voice information in the form of voice signal into the voice information in text form, and this conversion process is to recognize the received voice information the process of.
  • the voice assistant has multiple ways to realize the recognition of the received voice information.
  • the API (Application Programming Interface) of the third-party speech recognition system can be pre-configured.
  • the voice assistant can wait for the third-party speech recognition system based on the pre-configured API of the third-party speech recognition system.
  • the recognized voice signal is transmitted to a third party for recognition, and then the voice information in text form returned by the third party is received.
  • the API of a third-party speech recognition system provided by Microsoft or Google can be used.
  • the neural network model can be trained in advance to obtain a model capable of converting voice information in the form of sound signals into voice information in text form. Then the trained model is deployed in a designated server or service cluster, and the voice assistant can transmit the received voice information in the form of voice signals to the process of recognizing the received voice information.
  • the server or service cluster performs recognition, and then receives the recognized text voice information returned by the server or service cluster.
  • the voice assistant can call the API of a third-party voice recognition system for recognition, and transmit it to a designated server or service cluster for recognition for real-time selection, so as to enhance the flexibility of recognition.
  • the voice assistant can determine which form of recognition to perform according to the current network status. It is understandable that the communication process will be more stable when directly connected to the network through the WIFI hotspot than through the mobile communication base station. Then the voice assistant can recognize that the current access to the network is through WIFI, Call the API of the third-party speech recognition system for recognition, and when it is recognized that the mobile communication base station is currently connected to the network, it is transmitted to the designated server or service cluster for recognition.
  • the voice assistant can also switch the recognition mode based on the recognition success rate. It is understandable that the pronunciation habits or speaking styles of different users will be different, so even for the same recognition method, there will be different recognition results due to the user's own pronunciation habits or speaking styles. Then in this case, the voice assistant can switch the recognition mode according to the user's own habits and combined with the recognition success rate. Among them, the voice assistant can determine that the recognition fails when it detects that the user has repeatedly recognized similar sound signals. Then the voice assistant can switch to another recognition method after recognizing a specified number of failures using a certain recognition method.
  • the voice assistant starts to use the API of a third-party voice recognition system for recognition, and detects that it has recognized three similar sound signals in a row (the specified number of times is 3), then it is determined to switch to transmission to the server or service Identify in the cluster. It should be noted that similar sound signals can be judged by judging the error energy of the two sound signals.
  • Step S130 If it is recognized that the received voice information does not include takeaway related information, the current process is ended.
  • Step S131 If it is recognized that the received voice information includes takeaway-related information, the takeaway merchant information is obtained according to a specified rule.
  • the voice assistant will only trigger to obtain the information of the takeaway merchant after it recognizes some specific information.
  • the specific information includes takeaway-related information, which can include "I want to order takeaway", "order takeaway” or "takeaway”.
  • takeaway-related information can include "I want to order takeaway", "order takeaway” or "takeaway”.
  • the voice assistant recognizes that the received voice information includes takeaway-related information, it will determine that the user wants to order takeaway, and then go to obtain takeaway merchant information.
  • the take-out language setting interface 98 shown in FIG. 3 includes a take-out related information addition control 97 and a display control 96 to which take-out related information has been added. Furthermore, after the user clicks the takeaway related information adding control 97, new takeaway related information can be added. And in the adding process, in addition to adding in the form of text, it can also be added in the form of sound signal at the same time.
  • the takeaway-related information addition control 97 to trigger the user to enter the takeaway-related information in the form of voice
  • the language assistant can directly compare the received voice signal with the pre-stored voice signal in order to improve the final feedback effect. It is understandable that the voice signal is compared In the signal process, the aforementioned method of comparing the signal similarity can be used to determine whether the received sound signal has a similar match with the pre-stored sound signal. If so, you can directly obtain the takeaway merchant information without further follow-up Language to text conversion recognition.
  • the language assistant has multiple ways to obtain the information of the takeaway merchant.
  • the language assistant can obtain takeaway merchant information based on the data interface with the target takeaway client.
  • the language assistant will send an information acquisition request to the target takeaway client, and the information acquisition request is used to trigger the target takeaway client to obtain takeaway merchant information according to specified rules; and receive the return from the target client Of takeaway merchant information.
  • the voice assistant will first use the communication channel 95 to send the information acquisition request to the target takeaway client.
  • the target takeaway client can first query whether there is cached takeaway merchant information locally. Return directly to the voice assistant.
  • the target takeaway client is a client that can be used to independently generate takeaway orders and place orders. Similar to Meituan Takeaway Client or Ele.me Client.
  • the voice assistant directly sends an information acquisition request to the server through the communication channel 93, and then returns the takeaway merchant information to the voice assistant through the communication channel 93.
  • the language assistant can forward the information acquisition request to the server through the target takeaway client, and the server directly returns the takeaway merchant information to the voice assistant without converting it through the target takeaway client. Then increase the information transmission rate.
  • the application program is distinguished by the port number occupied by the application program. For example, the browser client occupies port 80 and the voice assistant occupies port 8080. If the returned information points to port 8080, the electronic device will know that this information is returned to the voice assistant.
  • the voice assistant adds the port number occupied by the voice assistant to the generated information acquisition request, and then when the server generates the returned information, the voice assistant’s port number is added to the returned information so that the information can be Is sent directly to the voice assistant.
  • the specified rule described in this embodiment may include obtaining the takeaway merchant information of the takeaway merchant closest to the user’s current location based on multiple dimensions, or it may be that the delivery range matches the user and has a high degree of praise.
  • the takeaway merchant information of the several takeaway merchants in may also be the takeaway merchant information of the takeaway merchants that directly adapt to the user's history of ordering goods, of course, it may also be the takeaway merchant information after the above-mentioned rules are mixed.
  • the specific specified rule is not specifically limited, and one or more of the foregoing multiple rules may be used in combination.
  • the specified rules used can also be changed periodically.
  • Step S140 Display a card, and display the takeaway merchant information in the card.
  • the takeaway merchant information can be displayed in the card 92 as shown in FIG. 6.
  • the takeaway merchant information may include the name of the takeaway merchant, scoring information, the starting price of sales, and the type of goods.
  • the voice assistant can detect the quantity of the takeaway merchant information
  • each card corresponds to displaying one takeaway merchant information.
  • three cards 92a, 92b, and 92c can be displayed respectively to display the three takeaway merchant information.
  • only part of the takeaway merchant information can be displayed first, and then after detecting that the user slides toward the upper side of the screen, load more merchant information for display. And at the same time hide part of the takeaway merchant information that has been displayed before. For example, in the interface shown in FIG. 8, after detecting that the user slides the screen in the direction indicated by the arrow, the card 92a ranked closest to the direction indicated by the arrow will be hidden, and a new card 92e will be loaded for display.
  • Step S150 Generate an order based on the target merchant information determined from the takeaway merchant information.
  • the user can further manipulate, so that the voice assistant can display more information so that the user can select the desired product to place an order.
  • the voice assistant may send the target merchant information to the target client after acquiring the target merchant information selected by the user, and the target merchant information is used to trigger the target client to generate order information , And display the generated order information. It is understandable that in this manner, the voice assistant will trigger the target client to switch to the foreground display, and then trigger the target client to generate order information and display the generated order information.
  • the method may further include: after detecting the payment of the order, sending the order to the server of the target client, and receiving the order execution status returned by the server.
  • the voice assistant supports invoking a third-party payment service provider for payment, for example, WeChat payment or Alipay payment, and can also support invoking a payment server configured corresponding to the voice assistant itself for payment.
  • the step of generating an order based on the target merchant information determined from the takeaway merchant information includes: generating an order based on the target product information determined from the product information of the target merchant.
  • the voice information processing method provided by the present application starts to receive voice information after the voice assistant is started, and when the voice assistant receives the voice information, it recognizes the received voice information, if the received voice information is recognized
  • the voice information includes takeaway-related information
  • obtain takeaway merchant information according to the specified rules then display the card, and display the takeaway merchant information in the card, and based on the target merchant information determined from the takeaway merchant information Generate orders.
  • the user can trigger the display of takeaway related information through voice, and can directly complete the ordering operation in the voice assistant, and there is no need to start the target client for ordering takeaway separately, and then pass Swipe the page multiple times to find the takeaway you need, which greatly improves the user experience.
  • a voice information processing method provided by an embodiment of the present application is applied to a voice assistant, and the method includes:
  • Step S210 The voice assistant starts to receive voice information after being started.
  • Step S220 After receiving the voice information, recognize the received voice information.
  • Step S230 If it is recognized that the received voice information does not include takeaway-related information, the current process is ended.
  • Step S231 If it is recognized that the received voice information includes takeaway-related information, recognize whether the takeaway-related information includes mode information about a pre-configured ordering mode of takeaway.
  • the voice assistant can obtain information about takeaway merchants in advance, and then configure the user's favorite products.
  • Step S240 If the identification includes pre-configured mode information, obtain product information of the merchant corresponding to the mode information.
  • the mode information is recognized as the favorite mode, obtain the favorite product information in the favorite merchant configured by the user; if the mode information is recognized as the most recent mode, obtain the takeaway that the user recently ordered Merchant and takeaway product information; and if it is recognized that the mode information is the most mode, obtain the takeaway merchant and takeaway product information with the most orders placed by the user.
  • Step S250 Generate an order based on the commodity information of the merchant corresponding to the mode information.
  • the voice assistant can directly generate an order based on the acquired product information.
  • the product information of the merchant corresponding to the mode information may be displayed first. If the voice information for confirming the order is recognized, based on the information
  • the mode information corresponds to the merchandise information of the merchant to generate an order. For example, if the voice assistant recognizes that the user says “I want to order my favorite takeaway", the voice assistant may directly obtain pre-configured favorite products to generate an order after recognizing that there is "favorite” mode information.
  • the voice assistant recognizes the "favorite” mode information, it can first display the product corresponding to the "favorite” mode information in the form of the aforementioned card, and then recognize that there is "favorite” mode information. After similar semantics such as "Place an order” or “just this” are confirmed, an order is generated based on the product information of the merchant corresponding to the mode information.
  • the voice assistant when the voice assistant recognizes that the user said "the same takeaway as last time", the voice assistant can recognize that the mode information is the most recent, and then it can directly generate an order based on the last order.
  • Step S260 If it is recognized that the takeaway-related information does not include pre-configured mode information, obtain takeaway merchant information according to a specified rule.
  • Step S270 Display a card, and display the takeaway merchant information in the card.
  • Step S280 Generate an order based on the target merchant information determined from the takeaway merchant information.
  • This application provides a voice information processing method, through which the user can trigger the display of takeaway related information through voice, and can directly complete the operation of placing an order in the voice assistant, and there is no need to start a separate operation for Click on the target client of the takeaway, and then use multiple page scrolling to find the takeaway you need, which greatly improves the user experience.
  • the voice information input by the user carries the mode information of the pre-configured take-out mode
  • the order can be generated directly according to the mode information, so that the user can be more quickly adapted Needs to further enhance the user experience.
  • a voice information processing method provided by an embodiment of the present application is applied to an electronic device, and the method includes:
  • Step S310 The voice assistant starts to receive voice information after being started.
  • Step S320 After receiving the voice information, recognize the received voice information.
  • Step S330 If it is recognized that the received voice information does not include takeaway related information, the current process is ended.
  • Step S331 If it is recognized that the received voice information includes takeaway-related information, obtain product information matching the user bound to the voice assistant.
  • the step of obtaining product information matching the user bound to the voice assistant includes:
  • Obtain the preference information of the user bound to the voice assistant obtain preference information pre-selected and set by the voice assistant binding user.
  • the language assistant can recognize that Gong Gong Pao Chicken Set Rice is a preference of the user.
  • the voice assistant can also periodically obtain the location information of the electronic device, so as to re-determine the designated time for preference statistics based on the location. segment.
  • the voice assistant can periodically obtain the location information of the electronic device where the voice assistant is located; detect the location represented by the location information; if it is detected that the current location is away from the location of the last takeaway order If the distance exceeds the designated distance, the timing of the designated time period is restarted; based on the obtained preference information of the user bound to the voice assistant, product information matching the user bound to the voice assistant is obtained.
  • Step S340 Generate an order based on product information matched with the user bound to the voice assistant.
  • Step S350 Display the order.
  • Step S360 Detect whether the order is selected within a specified time.
  • Step S370 If selected, after detecting that the order is paid, send the order to the server of the target client, and receive the order execution status returned by the server.
  • Step S380 If not selected, obtain the takeaway merchant information according to the specified rules.
  • Step S390 Display a card, and display the takeaway merchant information in the card.
  • Step S391 Generate an order based on the target merchant information determined from the takeaway merchant information.
  • This application provides a voice information processing method, through which the user can trigger the display of takeaway related information through voice, and can directly complete the operation of placing an order in the voice assistant, and there is no need to start a separate operation for Click the target client of the takeaway, and then use multiple page scrolling to find the takeaway you need, which greatly improves the user experience.
  • the order generated based on the obtained product information that matches the user bound to the voice assistant may be displayed first, and then when the user selects the displayed order, the payment is directly completed, and then The efficiency of the entire takeaway order is improved, and when the user does not select the order, the takeaway merchant information can still be obtained and displayed according to the specified rules.
  • a voice information processing device 400 provided by an embodiment of the present application, the device 400 includes:
  • the voice information receiving unit 410 is configured to receive voice information after the voice information processing device is started.
  • the voice recognition unit 420 is configured to recognize the received voice information after receiving the voice information.
  • the takeaway information obtaining unit 430 is configured to obtain takeaway merchant information according to specified rules if it is recognized that the received voice information includes takeaway related information.
  • the takeaway information obtaining unit 430 is specifically configured to generate an information obtaining request based on the data interface with the target takeaway client, and send the information obtaining request to the target takeaway client, and the information obtaining request is used to trigger
  • the target takeaway client obtains takeaway merchant information according to specified rules; and receives the takeaway merchant information returned by the target client.
  • the takeaway information obtaining unit 430 is specifically configured to send an information obtaining request to the server corresponding to the target takeaway client, and the information obtaining request is used to trigger the server to obtain the takeaway merchant information according to a specified rule; Receive the takeaway merchant information returned by the server and obtained according to the specified rules.
  • the information display unit 440 is configured to display a card and display the takeaway merchant information in the card.
  • the information display unit 440 is specifically configured to detect the quantity of the takeaway merchant information; if it detects that the quantity of the takeaway merchant information is more than one, it displays multiple cards, each of which displays correspondingly A takeaway merchant information.
  • the apparatus 400 further includes an order generating unit 450, configured to generate an order based on the target merchant information determined from the takeaway merchant information.
  • the order generating unit 450 is configured to send the target merchant information to the target client, and the target merchant information is used to trigger the target client to generate order information and display the generated order information.
  • the order generating unit 450 is further configured to send the order to the server of the target client after detecting the payment of the order.
  • the information display unit 440 is also configured to receive the order execution status returned by the server.
  • the takeaway merchant information includes the merchant name of the takeaway merchant.
  • the information display unit 440 is further configured to display detailed information of the takeaway merchant if the designated touch operation on the card is detected, the detailed information including the product information of the takeaway merchant.
  • the information display unit 440 is specifically configured to display detailed information of the takeaway merchant on the card after detecting a sliding operation in a specified direction acting on the card.
  • the order generating unit 450 is specifically configured to generate an order based on the target product information determined from the product information of the target merchant.
  • the device 400 further includes a designated mode adapting unit 460, configured to identify whether the takeaway-related information includes mode information about a pre-configured takeaway mode. In this manner, if the takeaway information obtaining unit 430 recognizes that it includes pre-configured mode information, it obtains the product information of the merchant corresponding to the mode information.
  • the takeaway information obtaining unit 430 is specifically configured to obtain the favorite product information in the favorite merchant configured by the user when the mode information is recognized as the favorite mode; if the mode information is recognized as the most recent mode Obtain the takeaway merchant and takeaway product information where the user recently placed an order; and if it is recognized that the mode information is the most mode, obtain the takeaway merchant and takeaway product information with the most orders by the user.
  • the order generating unit 450 is specifically configured to generate an order based on the commodity information of the merchant corresponding to the mode information. As a way, the order generating unit 450 is specifically configured to generate an order based on the commodity information of the merchant corresponding to the mode information after recognizing the voice information for confirming the order.
  • the takeaway information acquisition unit 430 if it is recognized that the takeaway-related information does not include the pre-configured mode information, executes the specified rules to obtain the takeaway merchant information.
  • the takeaway information obtaining unit 430 is specifically configured to obtain product information matching the user bound to the voice assistant if it is recognized that the received voice information includes takeaway related information. Wherein, the takeaway information obtaining unit 430 is specifically configured to obtain preference information of the user bound to the voice assistant; based on the obtained preference information of the voice assistant bound user, obtain product information that matches the voice assistant bound user . Wherein, optionally, the takeaway information obtaining unit 430 is specifically configured to obtain preference information pre-selected and set by the voice assistant bound user.
  • the takeaway information acquisition unit 430 is specifically configured to calculate the commodities that the voice assistant bound user has placed orders within a specified time period; the number of orders placed exceeds the specified number of orders among the commodities placed in the specified historical time period
  • the category of the product is used as the voice assistant to bind the user’s preference information.
  • the apparatus further includes a location information obtaining unit 470, configured to periodically obtain location information of the electronic device where the voice assistant is located; and perform operations on the location represented by the location information. Detection; if it is detected that the distance between the current location and the location of the last takeaway order exceeds the specified distance, restart the timing of the specified time period.
  • a location information obtaining unit 470 configured to periodically obtain location information of the electronic device where the voice assistant is located; and perform operations on the location represented by the location information. Detection; if it is detected that the distance between the current location and the location of the last takeaway order exceeds the specified distance, restart the timing of the specified time period.
  • the order generating unit 450 is specifically configured to generate an order based on product information matched with the user bound to the voice assistant.
  • the information display unit 440 is specifically configured to display the order.
  • the device 400 further includes an order detection unit 480 for detecting whether the order is selected within a specified time. If not, the takeaway information acquiring unit 430 is specifically used for Perform the described procedures to obtain takeaway merchant information according to specified rules. If selected, after detecting that the order is paid, the order detection unit 480 sends the order to the server of the target client, and the information display unit 440 is specifically configured to receive the order execution status returned by the server.
  • the electronic device 200 includes one or more (only one is shown in the figure) a processor 102, a memory 104, and a network module 106 coupled to each other.
  • the memory 104 stores a program that can execute the content in the foregoing embodiment
  • the processor 102 can execute the program stored in the memory 104.
  • the processor 102 may include one or more processing cores.
  • the processor 102 uses various interfaces and lines to connect various parts of the entire electronic device 200, and executes by running or executing instructions, programs, code sets, or instruction sets stored in the memory 104, and calling data stored in the memory 104.
  • the processor 102 may use at least one of digital signal processing (Digital Signal Processing, DSP), Field-Programmable Gate Array (Field-Programmable Gate Array, FPGA), and Programmable Logic Array (Programmable Logic Array, PLA).
  • DSP Digital Signal Processing
  • FPGA Field-Programmable Gate Array
  • PLA Programmable Logic Array
  • the processor 102 may integrate one or a combination of a central processing unit (CPU), a graphics processing unit (GPU), a modem, and the like.
  • the CPU mainly processes the operating system, user interface, and application programs; the GPU is used for rendering and drawing of display content; the modem is used for processing wireless communication. It can be understood that the above-mentioned modem may not be integrated into the processor 102, but may be implemented by a communication chip alone.
  • the memory 104 may include random access memory (RAM) or read-only memory (Read-Only Memory).
  • the memory 104 may be used to store instructions, programs, codes, code sets or instruction sets.
  • the memory 104 may include a storage program area and a storage data area, where the storage program area may store instructions for implementing the operating system and instructions for implementing at least one function (such as touch function, sound playback function, image playback function, etc.) , Instructions for implementing the following method embodiments, etc.
  • the data storage area can also store data (such as phone book, audio and video data, chat record data) created by the terminal 100 during use.
  • the network module 106 is used to receive and send electromagnetic waves, realize the mutual conversion between electromagnetic waves and electrical signals, so as to communicate with a communication network or other devices, such as with audio playback devices.
  • the network module 106 may include various existing circuit elements for performing these functions, for example, an antenna, a radio frequency transceiver, a digital signal processor, an encryption/decryption chip, a subscriber identity module (SIM) card, a memory, etc. .
  • SIM subscriber identity module
  • the network module 106 can communicate with various networks such as the Internet, an intranet, and a wireless network, or communicate with other devices through a wireless network.
  • the aforementioned wireless network may include a cellular telephone network, a wireless local area network, or a metropolitan area network.
  • the network module 106 can exchange information with the base station.
  • FIG. 18 shows a structural block diagram of a computer-readable storage medium provided by an embodiment of the present application.
  • the computer-readable medium 1100 stores program code, and the program code can be invoked by a processor to execute the method described in the foregoing method embodiment.
  • the computer-readable storage medium 1100 may be an electronic memory such as flash memory, EEPROM (Electrically Erasable Programmable Read Only Memory), EPROM, hard disk, or ROM.
  • the computer-readable storage medium 1100 includes a non-transitory computer-readable storage medium.
  • the computer-readable storage medium 1100 has a storage space for executing the program code 810 of any method step in the foregoing method. These program codes can be read out from or written into one or more computer program products.
  • the program code 1110 may be compressed in a suitable form, for example.
  • the voice information processing method, device, electronic equipment, and storage medium provided by the present application start to receive voice information after the voice assistant is started, and when the voice assistant receives the voice information, it recognizes the received voice information , If it is recognized that the received voice information includes takeaway-related information, the takeaway merchant information is obtained according to the specified rules, and then the card is displayed, and the takeaway merchant information is displayed in the card, and based on the information from the takeaway The target merchant information determined in the merchant information generates an order.
  • the user can trigger the display of takeaway related information through voice, and can directly complete the ordering operation in the voice assistant, and there is no need to start the target client for ordering takeaway separately, and then pass Swipe the page multiple times to find the takeaway you need, which greatly improves the user experience.

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Abstract

本申请实施例公开了一种语音信息处理方法、装置、电子设备以及存储介质。所述方法包括：所述语音助手在启动后开始接收语音信息；当接收到语音信息后，对所述接收到的语音信息进行识别；若识别到所述接收到的语音信息中包括有外卖相关信息时，按照指定规则获取外卖商户信息；显示卡片，并在所述卡片中显示所述外卖商户信息；基于从所述外卖商户信息中确定的目标商户信息生成订单。本方法实现了用户通过语音来触发显示外卖的相关信息，并且可以在语音助手中就可以直接完成下单的操作，进而不需要再单独启动用于点外卖的目标客户端，然后再通过多次的页面滑动来查找自己所需的外卖，从而极大的提升了用户体验。

Description

语音信息处理方法、装置、电子设备以及存储介质 技术领域
本申请涉及物联网领域，更具体地，涉及一种语音信息处理方法、装置、电子设备以及存储介质。
背景技术
随着语音识别技术的发展，更多的电子设备上安装有语音助手来与电子设备的用户进行交互，而用户在与语音助手的交互过程中，可以通过语音助手来完成部分操作，然而相关的语音助手还未涉及到外卖领域。
发明内容
鉴于上述问题，本申请提出了一种语音信息处理方法、装置、电子设备以及存储介质，以改善上述问题。
第一方面，本申请提供了一种语音信息处理方法，应用于语音助手，所述方法包括：所述语音助手在启动后开始接收语音信息；当接收到语音信息后，对所述接收到的语音信息进行识别；若识别到所述接收到的语音信息中包括有外卖相关信息时，按照指定规则获取外卖商户信息；显示卡片，并在所述卡片中显示所述外卖商户信息；基于从所述外卖商户信息中确定的目标商户信息生成订单。
第二方面，本申请提供了一种语音信息处理装置，所述装置包括：语音信息接收单元，用于在所述语音信息处理装置启动后接收语音信息；语音识别单元，用于当接收到语音信息后，对所述接收到的语音信息进行识别；外卖信息获取单元，用于若识别到所述接收到的语音信息中包括有外卖相关信息时，按照指定规则获取外卖商户信息；信息显示单元，用于显示卡片，并在所述卡片中显示所述外卖商户信息；订单生成单元，用于基于从所述外卖商户信息中确定的目标商户信息生成订单。
第三方面，本申请提供了一种电子设备，包括一个或多个处理器以及存储器；一个或多个程序，其中所述一个或多个程序被存储在所述存储器中并被配置为由所述一个或多个处理器执行上述的方法。
第四方面，本申请提供了一种计算机可读存储介质，所述计算机可读存储介质中存储有程序代码，其中，在所述程序代码运行时执行上述的方法，并且也可以避免控制混乱。
本申请提供的一种语音信息处理方法、装置、电子设备以及存储介质，在语音助手在启动后开始接收语音信息，而当语音助手接收到语音信息后，对所述接收到的语音信息进行识别，若识别到所述接收到的语音信息中包括有外卖相关信息时，按照指定规则获取外卖商户信息，再显示卡片，并在所述卡片中显示所述外卖商户信息，并基于从所述外卖商户信息中确定的目标商户信息生成订单。从而通过本方法实现了用户通过语音来触发显示外卖的相关信息，并且可以在语音助手中就可以直接完成下单的操作，进而 不需要再单独启动用于点外卖的目标客户端，然后再通过多次的页面滑动来查找自己所需的外卖，从而极大的提升了用户体验。
附图说明
为了更清楚地说明本申请实施例中的技术方案，下面将对实施例描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本申请的一些实施例，对于本领域技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1示出了本申请实施例提出的一种语音信息处理方法的流程图；
图2示出了本申请实施例提出的一种语音信息采集界面的示意图；
图3示出了本申请实施例提出的一种外卖语音设置界面的示意图；
图4示出了本申请实施例提出的一种外卖语音设置界面添加结果的示意图；
图5示出了本申请实施例提出的一种语音助手与目标外卖客户端的服务端进行通信的示意图；
图6示出了本申请实施例提出的一种卡片的示意图；
图7示出了本申请实施例提出的一种多卡片展示的示意图；
图8示出了本申请实施例提出的一种卡片切换的示意图；
图9示出了本申请实施例提出的一种卡片展示商户详细信息的示意图；
图10示出了本申请另一实施例提出的一种语音信息处理方法的流程图；
图11示出了本申请再一实施例提出的一种语音信息处理方法的流程图；
图12示出了本申请实施例提出的一种语音信息处理装置的结构框图；
图13示出了本申请另一实施例提出的一种语音信息处理装置的结构框图；
图14示出了本申请再一实施例提出的一种语音信息处理装置的结构框图；
图15示出了本申请又一实施例提出的一种语音信息处理装置的结构框图；
图16示出了本申请的用于执行根据本申请实施例的语音信息处理方法的电子设备的结构框图；
图17是本申请实施例的用于保存或者携带实现根据本申请实施例的语音信息处理方法的程序代码的存储单元。
具体实施方式
下面将结合本申请实施例中的附图，对本申请实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本申请一部分实施例，而不是全部的实施例。基于本申请中的实施例，本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例，都属于本申请保护的范围。
随着语音识别技术的发展，类似于智能手机、平板电脑以及计算机等电子设备都配置有智能语音助手。比如苹果的Siri、三星的Bixby、Google Assistant、Amazon Alex等。语音助手可以看做是一个智能应用，用户通过与语音助手的智能对话与即时问答的智能交互，从而可以帮助用户解决一些实际的问题或者替代用户对电子设备进行操作。
例如，在一个相关的场景中，电子设备的语音助手在检测到用户输入有“帮我打开百度地图”时，电子设备可以识别到用户的意图是使用百度地图这个应用程序，从而就可以出发百度地图启动。在另一个相关的场景中，电子设备的语音助手在检测到用户输入有“附近哪里有停车场”时，电子设备可以识别出用户是期望查找一定范围内的停车场，那么电子设备可以基于位置进行停车场的搜索，并将搜索结果进行展示。
但是，发明人在对语音助手进行研究中发现，相关的语音助手还无法对用户输入的外卖相关信息的语义进行良好的识别，或者即使能够进行响应，也无法给用户带来更好 的用户体验。例如，在一种方式中，相关的语音助手在识别到用户输入点外卖或者外卖后，要么就是以“点外卖”或者“外卖”作为关键词进行类似搜索引擎方式进行资源搜索，然后显示所搜索的文本资料，要么就可能是直接搜索附近的餐馆进行展示。然而，发明人发现，相关的语音助手对于外卖相关信息的响应并不是用户的真正意图，进而无法提升用户的体验也无法满足用户的实际需求。再者，发明人还发现，在直接采用相关的外卖软件进行外卖的下单的过程中，用户需要多次反复进行页面的滑动才能找到自己所需的商品，进而也会造成用户体验不佳。
因此，发明人提出了本申请中可以改善上述问题的语音信息处理方法、装置、电子设备以及存储介质。通过本申请实施例提供的方法可以实现用户通过语音来触发显示外卖的相关信息，并且可以在语音助手中就可以直接完成下单的操作，进而不需要再单独启动用于点外卖的目标客户端，然后再通过多次的页面滑动来查找自己所需的外卖，从而极大的提升了用户体验。
下面将结合附图具体描述本申请的各实施例。
请参阅图1，本申请实施例提供的一种语音信息处理方法，应用于语音助手，所述方法包括：
步骤S110：所述语音助手在启动后开始接收语音信息。
其中，可以理解的是，语音助手可以是一个独立运行在电子设备中的应用程序。也可以是配置在某一个应用程序中的组件。在用户使用过程中，用户可以通过触控电子设备的物理按键来触发语音助手启动，也可以通过触控电子设备所显示的虚拟按键来触发语音助手启动。
例如，作为一种方式，在电子设备设置有HOME键的情况下，电子设备可以在预先配置长按HOME键或者双击HOME键就触发关联的目标应用程序启动，或者长按HOME键或者双击HOME键就触发关联的目标应用程序中的某个组件启动的情况下，将关联的目标应用程序或者目标应用程序中的某个组件配置为语音助手，从而实现长按HOME键或者双击HOME键就触发语音助手启动。
而作为另外一种方式，电子设备配置有触控显示屏，那么电子设备可以在系统的桌面或者某个应用程序中配置有触发语音助手启动的入口。在桌面配置语音助手入口的这种情况下，入口可以为名称为语音助手的桌面应用程序图标，而在某个应用程序中配置有触发语音助手启动的入口的这种情况下，入口为可以某个名称为语音助手的控件，例如，文本控件或者按钮控件。
当语音助手启动后，电子设备可以显示如图2所示的界面，在该界面显示以后电子设备就会触发所配置的麦克风或者其它的物理语音采集元件开始进行声音的采集，以便启动后的语音助手可以获取到所采集的语音信息。
步骤S120：当接收到语音信息后，对所述接收到的语音信息进行识别。
可以理解的是，对于语音助手接受到的语音信息都还是声音信号，语音助手还需要将声音信号形式的语音信息转换为文本形式的语音信息，而这个转换过程就是对接收到的语音信息进行识别的过程。
在本申请实施例中，语音助手有多种方式来实现对所述接收到的语音信息进行识别。
作为一种方式，可以预先配置第三方语音识别系统的API(Application Programming Interface，应用程序编程接口)，那么在在这种方式下，语音助手可以基于预先配置的第三方语音识别系统的API将待识别的声音信号传输给第三方进行识别，然后接收第三方返回的文本形式的语音信息。例如，可以采用微软或者谷歌提供的第三方语音识别系统的API。
作为另外一种方式，可以预先对神经网络模型进行训练，得到一个具备将声音信号形式的语音信息转换为文本形式的语音信息的模型。然后将该训练好的模型部署在一个指定的服务器或者服务集群中，进而语音助手在需要对所述接收到的语音信息进行识别的过程中，可以将接收到的声音信号形式的语音信息传输给该服务器或者服务集群中进行识别，然后再接收服务器或者服务集群所返回的识别后的文本形式的语音信息。
而在另外一种方式中，语音助手可以在调用第三方语音识别系统的API进行识别，和传输给指定的服务器或者服务集群进行识别进行实时的选择，以便增强识别的灵活性。
在这种方式中，可选的，语音助手可以根据当前的网络状态确定进行哪种形式的识别。可以理解的是，直接通过WIFI热点接入到网络相比通过移动通信基站接入网络而言通信过程会更加的稳定，那么语音助手可以在识别到当前是通过WIFI方式接入网络的情况下，调用第三方语音识别系统的API进行识别，而在识别到当前是通过移动通信基站接入网络的情况下，传输给指定的服务器或者服务集群进行识别。
再者，语音助手还可以通过识别成功率进行识别方式的切换。可以理解的是，不同用户的发音习惯或者说话方式都会有所差别，那么即使是对于同一种识别方式，也会因为用户自身的发音习惯或者说话方式而造成识别出现不同的结果。那么在这种情况下，语音助手可以根据用户自身的习惯以及结合识别的成功率进行识别方式的切换。其中，语音助手可以在检测到用户重复对相似的声音信号进行识别的情况下，判断识别出现失败。那么语音助手可以在识别到采用某种识别方式出现指定次数失败后，转而切换为另一种识别方式。例如，若语音助手开始采用的是调用第三方语音识别系统的API进行识别，检测到连续识别了三次相似的声音信号(指定次数为3)，那么就判定转而切换为传输给该服务器或者服务集群中进行识别。需要说明的是，其中相似的声音信号可以通过判断两个声音信号的误差能量来进行判断。
步骤S130：若识别到所述接收到的语音信息中未包括有外卖相关信息时，则结束当次流程。
步骤S131：若识别到所述接收到的语音信息中包括有外卖相关信息时，按照指定规则获取外卖商户信息。
可以理解的是，语音助手是在识别到一些特定的信息后，才会触发去获取外卖商户的信息。而其中的特定的信息包括外卖相关信息，该外卖相关信息可以包括“我要点外卖”、“点外卖”或者“外卖”等。那么在这种方式下，当语音助手识别到接收到的语音信息中包括有外卖相关信息时，就判定用户是希望点外卖，进而就会去获取外卖商户信息。
其中，对于外卖相关信息的配置方式有多种。
作为一种方式，可以在语音助手安装时就默认配置几种经过统计后得到的常见的外卖相关信息。例如，前述的“我要点外卖”、“点外卖”或者“外卖”等。
再者，作为另外一种方式，还可以由用户根据自己的需求进行配置。随着用户需求的变化，更多的用户期望采用更具有个性化的方式进行电子设备的控制。例如，有的用户喜欢说“我要点吃的”或者喜欢说“我饿了”等，那么为了使得语音助手可以适应不同语言表达习惯的用户，可以配置由用户来进行外卖相关信息的配置。
例如，如图3所示，在图3所示的外卖语言设置界面98中包括有外卖相关信息添加控件97以及已添加外卖相关信息的展示控件96。进而在用户点击外卖相关信息添加控件97后可以添加新的外卖相关信息。并且在添加过程中除了可以以文本形式添加后，还可以同时以声音信号的方式添加。例如，当用户点击外卖相关信息添加控件97触发用户录入声音形式的外卖相关信息，例如在用户输入的为“我要吃饭”后，除了会在外卖相关信息的展示控件96展示文本形式的“我要吃饭”后，还会同时存储“我要吃饭”对应的声音信号。那么在这种方式下，语言助手在接收到语音信息后，为了提升最终的反馈效果，可以先直接比对所接收到的声音信号和预先存储的声音信号，可以理解的是，在比对声音信号的过程中可以采用前述的比较信号相似的方式，来确定所接收到的声音信号和预先存储的声音信号是否有相似匹配的，若有，则可以直接获取外卖商户信息，而不用再进行后续的语言到文本的转换识别。
而在本申请实施例中语言助手有多种方式来获取到外卖商户信息。
作为一种方式，语言助手可以基于与目标外卖客户端之间的数据接口来获取外卖商户信息。在这种方式下，语言助手会向所述目标外卖客户端发送信息获取请求，所述信息获取请求用于触发所述目标外卖客户端按照指定规则获取外卖商户信息；接收所述目标客 户端返回的外卖商户信息。如图5所示，在这种方式下，语音助手会先进行通信通道95将信息获取请求发送到目标外卖客户端，目标外卖客户端可以先查询本地是否有缓存的外卖商户信息，如果有就直接返回给语音助手，若检测到没有缓存的外卖商户信息，就基于通信通道94向服务端发送外卖商户信息的请求，进而再依次通过通信通道94以及通信通道95返回给语言助手。可以理解的是，这里的目标外卖客户端为可以用于独立完成外卖订单生成以及下单的客户端。类似于美团外卖客户端或者饿了么客户端。
作为另外一种方式，向目标外卖客户端所对应的服务端发送信息获取请求，所述信息获取请求用于触发所述服务端按照指定规则获取外卖商户信息；
接收所述服务端返回的按照指定规则获取的外卖商户信息。例如，请再次参阅图5，在这种方式下，语音助手就会通过通信通道93直接向服务端发送信息获取请求，进而依然是通过通信通道93将外卖商户信息返回给语音助手。
而在再一种方式中，语言助手可以将信息获取请求通过目标外卖客户端转发给服务器，而服务器则是通过直接将外卖商户信息返回给语音助手，而不用再通过目标外卖客户端进行转换，进而提升信息传输速率。可以理解的是，对于语音助手所在的电子设备以外的设备是通过应用程序所占用的端口号来区分应用程序的。例如，浏览器客户端占用80端口，语音助手占用8080端口，那么若返回的信息指向的为8080端口，那么电子设备就会知道这个信息是返回给语音助手的。在这种方式中，语音助手在生成信息获取请求中添加语音助手所占用的端口号，进而当服务端在生成返回的信息时，就将返回信息中添加语音助手的端口号，以便该信息可以被直接发送给语音助手。
需要说明的是，在本实施例中所述的指定的规则可以包括基于多个维度分别获取距离用户当前位置最近的外卖商户的外卖商户信息，也可以是配送范围与用户匹配且好评度较高的几个外卖商户的外卖商户信息，还可以是直接适配用户历史下单商品的外卖商户的外卖商户信息，当然，还可以是上述几种规则混合后的外卖商户信息。在本实施例中，具体是何种指定的规则不做具体限定，可以是上述多种规则中的一个或者多个混合采用。并且，也可以定期更换所采用的指定的规则。
步骤S140：显示卡片，并在所述卡片中显示所述外卖商户信息。
在获取到外卖商户信息后，可以将外卖商户信息显示在如图6所示的卡片92中。其中，外卖商户信息可以包括外卖商户的商户名称、评分信息、销售量起送价格以及商品类型等。此外，还可以直接在外卖商户信息中包括一些销售量较高或者特色商品。
当然，作为一种方式，语音助手可以检测所述所述外卖商户信息的数量；
若检测到所述外卖商户信息的数量为多个时，显示多个卡片，其中每个卡片对应显示一个外卖商户信息。例如，如图7所示，在识别到外卖商户信息有3个的情况下，可以分别显示3个卡片92a、92b以及92c来分别显示这3个外卖商户信息。此外，若识别到外卖商户信息的数量无法直接在同一个界面中显示，可以先仅显示部分的外卖商户信息，进而在检测到用户朝向屏幕上侧滑动后，加载更多的商户信息进行显示，并同时隐藏部分之前已经显示过的外卖商户信息。例如，在图8所示的界面中，检测到用户朝向箭头所示的方向滑动屏幕后，会将排位最靠近箭头所示方向的卡片92a进行隐藏，而加载新的卡片92e进行显示。
步骤S150：基于从所述外卖商户信息中确定的目标商户信息生成订单。
在显示外卖商户信息后，用户可以进一步的进行操控，进而使得语音助手显示更多的信息，以便用户选择所需的商品下单。
其中，作为一种方式，语音助手在获取到用户所选择的目标商户信息后，可以将所述目标商户信息发送给目标客户端，所述目标商户信息用于触发所述目标客户端生成订单信息，并显示所生成的订单信息。可以理解的是，在这种方式下，语音助手会触发目标客户端切换到前台显示，进而将触发所述目标客户端生成订单信息，并显示所生成的订单信息。当然，在订单生成后，所述方法还可以包括：检测到所述订单支付后，将所述订 单发送给目标客户端的服务端，并接收所述服务端返回的订单执行情况。其中，在支付过程中，语音助手支持调用第三方支付服务商进行支付，例如，微信支付或者支付宝支付，也可以支持调用语音助手本身所对应配置的支付服务器进行支付。
例如，作为一种方式，若检测到作用于所述卡片的指定触控操作后，显示所述外卖商户的详细信息，所述详细信息包括所述外卖商户的商品信息。
其中，可选的，若检测到作用于所述卡片的延指定方向的滑动操作后，在所述卡片中显示所述外卖商户的详细信息。例如，如图9所示，语音助手检测到卡片92a上有朝向箭头所示方向的滑动操作后，就就可以显示右侧图中所示的具体的商品A、商品B以及商品C等信息。那么在这种方式下，所述基于从所述外卖商户信息中确定的目标商户信息生成订单的步骤包括：基于从所述目标商户的商品信息中确定的目标商品信息生成订单。
本申请提供的一种语音信息处理方法，在语音助手在启动后开始接收语音信息，而当语音助手接收到语音信息后，对所述接收到的语音信息进行识别，若识别到所述接收到的语音信息中包括有外卖相关信息时，按照指定规则获取外卖商户信息，再显示卡片，并在所述卡片中显示所述外卖商户信息，并基于从所述外卖商户信息中确定的目标商户信息生成订单。从而通过本方法实现了用户通过语音来触发显示外卖的相关信息，并且可以在语音助手中就可以直接完成下单的操作，进而不需要再单独启动用于点外卖的目标客户端，然后再通过多次的页面滑动来查找自己所需的外卖，从而极大的提升了用户体验。
请参阅图10，本申请实施例提供的一种语音信息处理方法，应用于语音助手，所述方法包括：
步骤S210：所述语音助手在启动后开始接收语音信息。
步骤S220：当接收到语音信息后，对所述接收到的语音信息进行识别。
步骤S230：若识别到所述接收到的语音信息中未包括有外卖相关信息时，则结束当次流程。
步骤S231：若识别到所述接收到的语音信息中包括有外卖相关信息时，识别所述外卖相关信息是否包括关于预先配置订外卖模式的模式信息。
需要说明的是，用户在通过语音助手点外卖时，有时候所期望的是能够更快的下单所需的商品。尤其是在有目的性的进行外卖下单的过程中。例如，用户期望直接下单上一次所定的外卖，或者直接下单自己最喜欢的商品的外卖。那么用户可以预先配置一些对应关系，以便可以快速的下单。例如，可以配置最喜欢模式，在这种模式下，语音助手可以预先获取外卖商户信息，进而配置用户最喜欢的商品。
步骤S240：若识别包括预先配置的模式信息，获取与所述模式信息对应商户的商品信息。
作为一种方式，若识别所述模式信息为最喜欢模式时，获取用户配置的最喜欢商户中最喜欢的商品信息；若识别所述模式信息为最近模式时，获取用户最近一次下单的外卖商户以及外卖商品信息；以及若识别所述模式信息为最多模式时，获取用户下单最多的外卖商户以及外卖商品信息。
步骤S250：基于所述与所述模式信息对应商户的商品信息生成订单。
在一种方式中，语音助手在获取到与所述模式信息对应商户的商品信息后，可以直接基于获取到的商品信息生成订单。
作为另一种方式，在获取与所述模式信息对应商户的商品信息后，可以先显示与所述模式信息对应商户的商品信息，若识别到确认下单的语音信息后，基于所述与所述模式信息对应商户的商品信息生成订单。例如，若语音助手在识别到用户说的是“我要点最喜欢的外卖”，语音助手在识别到有“最喜欢”这个模式信息后，或直接获取预先配置的最喜欢的商品生成订单。当然，在另一种方式中，语音助手在识别到有“最喜欢”这个模式信息后，可以先以前述卡片的形式显示“最喜欢”这个模式信息所对应的商品，然后再识别到有“下单吧”或者“就这个”等类似确认的语义后，就基于所述与所述模 式信息对应商户的商品信息生成订单。
此外，例如，语音助手在识别到用户说的是“和上一次一样的外卖”，那么语音助手可以识别到模式信息为最近一次，那么就可以直接按照上一次下单的商品生成订单。
步骤S260：若识别所述外卖相关信息不包括预先配置的模式信息，按照指定规则获取外卖商户信息。
步骤S270：显示卡片，并在所述卡片中显示所述外卖商户信息。
步骤S280：基于从所述外卖商户信息中确定的目标商户信息生成订单。
本申请提供的一种语音信息处理方法，通过本方法实现了用户通过语音来触发显示外卖的相关信息，并且可以在语音助手中就可以直接完成下单的操作，进而不需要再单独启动用于点外卖的目标客户端，然后再通过多次的页面滑动来查找自己所需的外卖，从而极大的提升了用户体验。并且，在本实施例中，可以在识别到用户输入的语音信息中携带有预先配置订外卖模式的模式信息的情况下，直接根据该模式信息进行订单的生成，进而可以更加快速的适配用户的需求，进一步的提升用户体验。
请参阅图11，本申请实施例提供的一种语音信息处理方法，应用于电子设备，所述方法包括：
步骤S310：所述语音助手在启动后开始接收语音信息。
步骤S320：当接收到语音信息后，对所述接收到的语音信息进行识别。
步骤S330：若识别到所述接收到的语音信息中未包括有外卖相关信息时，结束当次流程。
步骤S331：若识别到所述接收到的语音信息中包括有外卖相关信息时，获取与所述语音助手绑定用户匹配的商品信息。
作为一种方式，所述获取与所述语音助手绑定用户匹配的商品信息的步骤包括：
获取所述语音助手绑定用户的喜好信息。可选的，获取语音助手绑定用户预选设定的喜好信息。可选的，计算所述语音助手绑定用户在指定时间段内下单的商品；将所述指定历史时间段内下单的商品中下单次数超过指定次数的商品的类别作为所述语音助手绑定用户的喜好信息。
例如，若语音助手识别到用户在一周内连续下单的商品中有三次均为宫宫保鸡丁套饭，那么语言助手可以识别到宫宫保鸡丁套饭为用户的一个喜好。
可以理解的是，用户在到一个新的地方时，对于饮食上可能会有新的爱好，那么语音助手还可以周期性的获取电子设备的位置信息，以便根据位置来从新确定喜好统计的指定时间段。
那么，作为一种方式，语音助手可以周期性获取所述语音助手所在电子设备的位置信息；对所述位置信息所表征的位置进行检测；若检测到当前的位置距离最近一次订购外卖时的位置之间的距离超过指定距离，重新开始计时所述指定时间段；基于获取的所述语音助手绑定用户的喜好信息，获取与所述语音助手绑定用户匹配的商品信息。
步骤S340：基于与所述语音助手绑定用户匹配的商品信息生成订单。
步骤S350：显示所述订单。
步骤S360：检测所述订单在指定时间内是否被选择。
步骤S370：若被选择，在检测到所述订单被支付后，将所述订单发送到目标客户端的服务端，并接收所述服务端返回的订单执行情况。
步骤S380：若未选择，按照指定规则获取外卖商户信息。
步骤S390：显示卡片，并在所述卡片中显示所述外卖商户信息。
步骤S391：基于从所述外卖商户信息中确定的目标商户信息生成订单。
本申请提供的一种语音信息处理方法，通过本方法实现了用户通过语音来触发显示外卖的相关信息，并且可以在语音助手中就可以直接完成下单的操作，进而不需要再单独启动用于点外卖的目标客户端，然后再通过多次的页面滑动来查找自己所需的外卖，从而极大的提 升了用户体验。并且，在本实施例中，可以先显示基于获取的与所述语音助手绑定用户匹配的商品信息所生成的订单，进而在用户选择了所显示的订单的情况下，就直接完成支付，进而提升了整个外卖下单的效率，而又当用户没有选择该订单的情况下，又依然可以按照指定的规则获取并且显示外卖商户信息。
请参阅图12，本申请实施例提供的一种语音信息处理装置400，所述装置400包括：
语音信息接收单元410，用于在所述语音信息处理装置启动后接收语音信息。
语音识别单元420，用于当接收到语音信息后，对所述接收到的语音信息进行识别。
外卖信息获取单元430，用于若识别到所述接收到的语音信息中包括有外卖相关信息时，按照指定规则获取外卖商户信息。
作为一种方式，外卖信息获取单元430，具体用于基于与目标外卖客户端之间的数据接口生成信息获取请求，向所述目标外卖客户端发送信息获取请求，所述信息获取请求用于触发所述目标外卖客户端按照指定规则获取外卖商户信息；接收所述目标客户端返回的外卖商户信息。
作为另外一种方式，外卖信息获取单元430，具体用于向目标外卖客户端所对应的服务端发送信息获取请求，所述信息获取请求用于触发所述服务端按照指定规则获取外卖商户信息；接收所述服务端返回的按照指定规则获取的外卖商户信息。
信息显示单元440，用于显示卡片，并在所述卡片中显示所述外卖商户信息。
作为一种方式，信息显示单元440，具体用于检测所述所述外卖商户信息的数量；若检测到所述外卖商户信息的数量为多个时，显示多个卡片，其中每个卡片对应显示一个外卖商户信息。
如图13所示，在一种方式中，所述装置400还包括订单生成单元450，用于基于从所述外卖商户信息中确定的目标商户信息生成订单。
作为一种方式，订单生成单元450，用于将所述目标商户信息发送给目标客户端，所述目标商户信息用于触发所述目标客户端生成订单信息，并显示所生成的订单信息。
在一种方式中，订单生成单元450，还用于检测到所述订单支付后，将所述订单发送给目标客户端的服务端。信息显示单元440，用于还用于接收所述服务端返回的订单执行情况。
在一种方式中，所述外卖商户信息包括所述外卖商户的商户名称。信息显示单元440，还用于若检测到作用于所述卡片的指定触控操作后，显示所述外卖商户的详细信息，所述详细信息包括所述外卖商户的商品信息。可选的，信息显示单元440，具体用于若检测到作用于所述卡片的延指定方向的滑动操作后，在所述卡片中显示所述外卖商户的详细信息。在这种方式下，订单生成单元450，具体用于基于从所述目标商户的商品信息中确定的目标商品信息生成订单。
如图13所示，在一种方式中，所述装置400还包括指定模式适配单元460，用于识别所述外卖相关信息是否包括关于预先配置订外卖模式的模式信息。在这种方式下，外卖信息获取单元430，若识别包括预先配置的模式信息，获取与所述模式信息对应商户的商品信息。
其中，可选的，外卖信息获取单元430，具体用于若识别所述模式信息为最喜欢模式时，获取用户配置的最喜欢商户中最喜欢的商品信息；若识别所述模式信息为最近模式时，获取用户最近一次下单的外卖商户以及外卖商品信息；以及若识别所述模式信息为最多模式时，获取用户下单最多的外卖商户以及外卖商品信息。
相应的，订单生成单元450，具体用于基于所述与所述模式信息对应商户的商品信息生成订单。而其中作为一种方式，订单生成单元450，具体用于若识别到确认下单的语音信息后，基于所述与所述模式信息对应商户的商品信息生成订单。
而外卖信息获取单元430，会在若识别所述外卖相关信息不包括预先配置的模式信息，执行所述按照指定规则获取外卖商户信息。
在一种方式中，外卖信息获取单元430，具体用于若识别到所述接收到的语音信息中包括有外卖相关信息时，获取与所述语音助手绑定用户匹配的商品信息。其中，外卖信息获取单元430，具体用于获取所述语音助手绑定用户的喜好信息；基于获取的所述语音助手绑定用户的喜好信息，获取与所述语音助手绑定用户匹配的商品信息。其中，可选的，外卖信息获取单元430，具体用于获取语音助手绑定用户预选设定的喜好信息。可选的，外卖信息获取单元430，具体用于计算所述语音助手绑定用户在指定时间段内下单的商品；将所述指定历史时间段内下单的商品中下单次数超过指定次数的商品的类别作为所述语音助手绑定用户的喜好信息。
再者，可选的，如图14所示，所述装置还包括位置信息获取单元470，用于周期性获取所述语音助手所在电子设备的位置信息；对所述位置信息所表征的位置进行检测；若检测到当前的位置距离最近一次订购外卖时的位置之间的距离超过指定距离，重新开始计时所述指定时间段。
订单生成单元450，具体用于基于与所述语音助手绑定用户匹配的商品信息生成订单。信息显示单元440，具体用于显示所述订单。在这种方式下，如图15所示，所述装置400还包括订单检测单元480，用于检测所述订单在指定时间内是否被选择，若未选择，外卖信息获取单元430，具体用于执行所述按照指定规则获取外卖商户信息。若被选择，订单检测单元480在检测到所述订单被支付后，将所述订单发送到目标客户端的服务端，信息显示单元440，具体用于接收所述服务端返回的订单执行情况。
需要说明的是，本申请中装置实施例与前述方法实施例是相互对应的，装置实施例中具体的原理可以参见前述方法实施例中的内容，此处不再赘述。
下面将结合图16对本申请提供的一种电子设备进行说明。
请参阅图16，基于上述的语音信息处理方法、装置，本申请实施例还提供的另一种可以执行前述语音信息处理方法的电子设备200。电子设备200包括相互耦合的一个或多个(图中仅示出一个)处理器102、存储器104以及网络模块106。其中，该存储器104中存储有可以执行前述实施例中内容的程序，而处理器102可以执行该存储器104中存储的程序。
其中，处理器102可以包括一个或者多个处理核。处理器102利用各种接口和线路连接整个电子设备200内的各个部分，通过运行或执行存储在存储器104内的指令、程序、代码集或指令集，以及调用存储在存储器104内的数据，执行电子设备200的各种功能和处理数据。可选地，处理器102可以采用数字信号处理(Digital Signal Processing，DSP)、现场可编程门阵列(Field－Programmable Gate Array，FPGA)、可编程逻辑阵列(Programmable Logic Array，PLA)中的至少一种硬件形式来实现。处理器102可集成中央处理器(Central Processing Unit，CPU)、图像处理器(Graphics Processing Unit，GPU)和调制解调器等中的一种或几种的组合。其中，CPU主要处理操作系统、用户界面和应用程序等；GPU用于负责显示内容的渲染和绘制；调制解调器用于处理无线通信。可以理解的是，上述调制解调器也可以不集成到处理器102中，单独通过一块通信芯片进行实现。
存储器104可以包括随机存储器(Random Access Memory，RAM)，也可以包括只读存储器(Read-Only Memory)。存储器104可用于存储指令、程序、代码、代码集或指令集。存储器104可包括存储程序区和存储数据区，其中，存储程序区可存储用于实现操作系统的指令、用于实现至少一个功能的指令(比如触控功能、声音播放功能、图像播放功能等)、用于实现下述各个方法实施例的指令等。存储数据区还可以存储终端100在使用中所创建的数据(比如电话本、音视频数据、聊天记录数据)等。
所述网络模块106用于接收以及发送电磁波，实现电磁波与电信号的相互转换，从而与通讯网络或者其他设备进行通讯，例如和音频播放设备进行通讯。所述网络模块106可包括各种现有的用于执行这些功能的电路元件，例如，天线、射频收发器、数字信号处理器、加密/解密芯片、用户身份模块(SIM)卡、存储器等等。所述网络模块106可与各种网络如互联网、企业内部网、无线网络进行通讯或者通过无线网络与其他设备进行通讯。上述的无线 网络可包括蜂窝式电话网、无线局域网或者城域网。例如，网络模块106可以与基站进行信息交互。
请参考图18，其示出了本申请实施例提供的一种计算机可读存储介质的结构框图。该计算机可读介质1100中存储有程序代码，所述程序代码可被处理器调用执行上述方法实施例中所描述的方法。
计算机可读存储介质1100可以是诸如闪存、EEPROM(电可擦除可编程只读存储器)、EPROM、硬盘或者ROM之类的电子存储器。可选地，计算机可读存储介质1100包括非易失性计算机可读介质(non-transitory computer-readable storage medium)。计算机可读存储介质1100具有执行上述方法中的任何方法步骤的程序代码810的存储空间。这些程序代码可以从一个或者多个计算机程序产品中读出或者写入到这一个或者多个计算机程序产品中。程序代码1110可以例如以适当形式进行压缩。
本申请提供的一种语音信息处理方法、装置、电子设备以及存储介质，在语音助手在启动后开始接收语音信息，而当语音助手接收到语音信息后，对所述接收到的语音信息进行识别，若识别到所述接收到的语音信息中包括有外卖相关信息时，按照指定规则获取外卖商户信息，再显示卡片，并在所述卡片中显示所述外卖商户信息，并基于从所述外卖商户信息中确定的目标商户信息生成订单。从而通过本方法实现了用户通过语音来触发显示外卖的相关信息，并且可以在语音助手中就可以直接完成下单的操作，进而不需要再单独启动用于点外卖的目标客户端，然后再通过多次的页面滑动来查找自己所需的外卖，从而极大的提升了用户体验。
最后应说明的是：以上实施例仅用以说明本申请的技术方案，而非对其限制；尽管参照前述实施例对本申请进行了详细的说明，本领域的普通技术人员当理解：其依然可以对前述各实施例所记载的技术方案进行修改，或者对其中部分技术特征进行等同替换；而这些修改或者替换，并不驱使相应技术方案的本质脱离本申请各实施例技术方案的精神和范围。

Claims (20)

  1. 一种语音信息处理方法，其特征在于，应用于语音助手，所述方法包括：
    所述语音助手在启动后开始接收语音信息；
    当接收到语音信息后，对所述接收到的语音信息进行识别；
    若识别到所述接收到的语音信息中包括有外卖相关信息时，按照指定规则获取外卖商户信息；
    显示卡片，并在所述卡片中显示所述外卖商户信息；
    基于从所述外卖商户信息中确定的目标商户信息生成订单。
  2. 根据权利要求1所述的方法，其特征在于，所述外卖商户信息包括所述外卖商户的商户名称，所述显示卡片，并在所述卡片中显示所述外卖商户信息的步骤之后还包括：
    若检测到作用于所述卡片的指定触控操作后，显示所述外卖商户的详细信息，所述详细信息包括所述外卖商户的商品信息。
  3. 根据权利要求2所述的方法，其特征在于，所述基于从所述外卖商户信息中确定的目标商户信息生成订单的步骤包括：
    基于从所述目标商户的商品信息中确定的目标商品信息生成订单。
  4. 根据权利要求2所述的方法，其特征在于，所述若检测到作用于所述卡片的指定触控操作后，显示所述外卖商户的详细信息的步骤包括：
    若检测到作用于所述卡片的延指定方向的滑动操作后，在所述卡片中显示所述外卖商户的详细信息。
  5. 根据权利要求1所述的方法，其特征在于，所述显示卡片，并在所述卡片中显示所述外卖商户信息的步骤包括：
    检测所述所述外卖商户信息的数量；
    若检测到所述外卖商户信息的数量为多个时，显示多个卡片，其中每个卡片对应显示一个外卖商户信息。
  6. 根据权利要求1-5任一所述的方法，其特征在于，所述按照指定规则获取外卖商户信息的步骤之前还包括：
    识别所述外卖相关信息是否包括关于预先配置订外卖模式的模式信息，
    若识别包括预先配置的模式信息，获取与所述模式信息对应商户的商品信息；
    基于所述与所述模式信息对应商户的商品信息生成订单；
    若识别所述外卖相关信息不包括预先配置的模式信息，执行所述按照指定规则获取外卖商户信息。
  7. 根据权利要求6所述的方法，其特征在于，所述若识别包括预先配置的模式信息，获取与所述模式信息对应商户的商品信息的步骤包括：
    若识别所述模式信息为最喜欢模式时，获取用户配置的最喜欢商户中最喜欢的商品信息；
    若识别所述模式信息为最近模式时，获取用户最近一次下单的外卖商户以及外卖商品信息；以及
    若识别所述模式信息为最多模式时，获取用户下单最多的外卖商户以及外卖商品信息。
  8. 根据权利要求6所述的方法，其特征在于，基于所述与所述模式信息对应商户的商品信息生成订单的步骤包括：
    显示与所述模式信息对应商户的商品信息；
    若识别到确认下单的语音信息后，基于所述与所述模式信息对应商户的商品信息生成订单。
  9. 根据权利要求1-5任一所述的方法，其特征在于，所述按照指定规则获取外卖商户信息的步骤之前还包括：
    若识别到所述接收到的语音信息中包括有外卖相关信息时，获取与所述语音助手绑定用户匹配的商品信息；
    基于与所述语音助手绑定用户匹配的商品信息生成订单；
    显示所述订单；
    检测所述订单在指定时间内是否被选择，若未选择，执行所述按照指定规则获取外卖商户信息。
  10. 根据权利要求9所述的方法，其特征在于，所述获取与所述语音助手绑定用户匹配的商品信息的步骤包括：
    获取所述语音助手绑定用户的喜好信息；
    基于获取的所述语音助手绑定用户的喜好信息，获取与所述语音助手绑定用户匹配的商品信息。
  11. 根据权利要求10所述的方法，其特征在于，所述获取所述语音助手绑定用户的喜好信息的步骤包括：
    获取语音助手绑定用户预选设定的喜好信息。
  12. 根据权利要求11所述的方法，其特征在于，所述获取所述语音助手绑定用户的喜好信息的步骤包括：
    计算所述语音助手绑定用户在指定时间段内下单的商品；
    将所述指定历史时间段内下单的商品中下单次数超过指定次数的商品的类别作为所述语音助手绑定用户的喜好信息。
  13. 根据权利要求12所述的方法，其特征在于，所述方法还包括：
    周期性获取所述语音助手所在电子设备的位置信息；
    对所述位置信息所表征的位置进行检测；
    若检测到当前的位置距离最近一次订购外卖时的位置之间的距离超过指定距离，重新开始计时所述指定时间段。
  14. 根据权利要求1-13任一所述的方法，其特征在于，所述按照指定规则获取外卖商户信息的步骤包括：
    基于与目标外卖客户端之间的数据接口生成信息获取请求，向所述目标外卖客户端发送信息获取请求，所述信息获取请求用于触发所述目标外卖客户端按照指定规则获取外卖商户信息；
    接收所述目标客户端返回的外卖商户信息。
  15. 根据权利要求1-13任一所述的方法，其特征在于，所述按照指定规则获取外卖商户信息的步骤包括：
    向目标外卖客户端所对应的服务端发送信息获取请求，所述信息获取请求用于触发所述服务端按照指定规则获取外卖商户信息；
    接收所述服务端返回的按照指定规则获取的外卖商户信息。
  16. 根据权利要求1-15任一所述的方法，其特征在于，所述基于从所述外卖商户信息中确定的目标商户信息生成订单的步骤包括：
    将所述目标商户信息发送给目标客户端，所述目标商户信息用于触发所述目标客户端生成订单信息，并显示所生成的订单信息。
  17. 根据权利要求1-16任一所述的方法，其特征在于，所述基于从所述外卖商户信息中确定的目标商户信息生成订单的步骤之后还包括：
    检测到所述订单支付后，将所述订单发送给目标客户端的服务端，并接收所述服务端返回的订单执行情况。
  18. 一种语音信息处理装置，其特征在于，所述装置包括：
    语音信息接收单元，用于在所述语音信息处理装置启动后接收语音信息；
    语音识别单元，用于当接收到语音信息后，对所述接收到的语音信息进行识别；
    外卖信息获取单元，用于若识别到所述接收到的语音信息中包括有外卖相关信息时，按照指定规则获取外卖商户信息；
    信息显示单元，用于显示卡片，并在所述卡片中显示所述外卖商户信息；
    订单生成单元，用于基于从所述外卖商户信息中确定的目标商户信息生成订单。
  19. 一种电子设备，其特征在于，包括一个或多个处理器以及存储器；
    一个或多个程序被存储在所述存储器中并被配置为由所述一个或多个处理器执行以实现权利要求1-17任一所述的方法。
  20. 一种计算机可读存储介质，其特征在于，所述计算机可读存储介质中存储有程序代码，其中，在所述程序代码被处理器运行时执行权利要求1-17任一所述的方法。
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