WO2020226579A1 - Système et procédé pour mettre en contact des consultants experts et des utilisateurs - Google Patents

Système et procédé pour mettre en contact des consultants experts et des utilisateurs Download PDF

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Publication number
WO2020226579A1
WO2020226579A1 PCT/TR2019/050305 TR2019050305W WO2020226579A1 WO 2020226579 A1 WO2020226579 A1 WO 2020226579A1 TR 2019050305 W TR2019050305 W TR 2019050305W WO 2020226579 A1 WO2020226579 A1 WO 2020226579A1
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WO
WIPO (PCT)
Prior art keywords
side software
user
service
expert
user side
Prior art date
Application number
PCT/TR2019/050305
Other languages
English (en)
Inventor
Okan Serkan ERKAN
Original Assignee
Mentra Bi̇li̇şi̇m Teknoloji̇leri̇ Li̇mi̇ted Şi̇rketi̇
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mentra Bi̇li̇şi̇m Teknoloji̇leri̇ Li̇mi̇ted Şi̇rketi̇ filed Critical Mentra Bi̇li̇şi̇m Teknoloji̇leri̇ Li̇mi̇ted Şi̇rketi̇
Priority to PCT/TR2019/050305 priority Critical patent/WO2020226579A1/fr
Publication of WO2020226579A1 publication Critical patent/WO2020226579A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/101—Collaborative creation, e.g. joint development of products or services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
    • G06Q10/1093—Calendar-based scheduling for persons or groups
    • G06Q10/1095—Meeting or appointment
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Definitions

  • the invention is related to a system and method allowing people who are specialized in a subject matter or provide consultancy services on their profession to reach people who may want to consult them across the world, or similarly allowing people who are in need of knowledge and support on any matter to reach experts who might help them across the world, allowing the parties to hold online, live and video meetings via the Internet and allowing the experts to receive a fee from their clients in return for the service they provide.
  • the current application is dependent on space.
  • the person who wants to consult makes a choice among the experts who can be reached easily.
  • the client portfolio of an expert consists of people who can come to his / her office and visit him / her physically. It is mostly not likely for the expert to meet people in cities and countries other than his / her location. Without office visits, phone or current voice and wide meeting software are insufficient for professional service exchange by interviewing. This is because of the fact that, these kinds of systems do not provide a solution about the payment.
  • it is only capable of meeting people whose communication information is already known; and it does not have characteristics to address scalable, wide groups of occupations and to spread across the world.
  • the abstract of the patent application No. 2018/09567 obtained as a result of technical researches is as follows; “The invention is related to an education, guidance and counseling system and method developed in a way to work on smart phones and all devices having an operating system in order to allow students particularly with a university, high school, middle school and prior education / psychiatrist level to make an informed choice for their profession, career and live style.”
  • the system is related to an educational counseling system, and there is no mention of a configuration which may provide a solution to disadvantages mentioned above.
  • the invention aims to provide a structure having different technical features bringing a new initiative in this field different than configurations used in the current art.
  • the prior objective of the invention is to provide a system and method allowing people who want to consult to select experts to consult from a large database and make an appointment with them, allowing them to meet online and make a secure money transaction between themselves, and providing solution with a platform made of mobile and web applications.
  • An objective of the invention is to provide a system and method wherein people who are expert on a subject (includes people from many professions such as doctors, lawyers, academicians, engineers, teachers, psychologists, nutritionists, life coaches or people who improved and trained themselves and specialized on any field) register the Platform by entering their information such as photos, CVs, contact information, social media accounts and creating packages by specifying the hours they can accept appointments over the system, their meeting durations and prices per meeting. Following the completion of the registration, the expert is listed in search results made by all users across the world who use the website and mobile applications of the platform.
  • Another objective of the invention is to allow people to search the expert to consult on the database of the platform, and make a selection among registered experts when they need any information, support or assistance.
  • the person who wants to consult makes a selection among service packages provided by the expert who fits to him / her in terms of duration and cost, and the payment is made to a bank account of the platform via credit card or money transfer / EFT.
  • Another objective of the invention is to start an online meeting between platform parties when the expert and client log in the platform over the website or mobile application on the date and time of appointment. It will be possible to hold this meeting with text, voice or with voice and video. During the meeting, the parties will be provided with additional features such as drawing board and file sharing. The meetings may be held one to one, and the platform will support group meetings as well.
  • the price already transferred to the bank account of the platform beforehand will be transferred to the bank account of the expert after the service fee of the platform is deducted. If the consultant does not start or complete the meeting, the price will be returned to the account of the client without any deduction.
  • the system described above will remove limitations based on space in consultancy services. People who want to consult will be able to make an appointment with experts from any part of the world and have a chance to have meetings with them. Since all the information belongs to the experts who are providing service actively, the information obtained over the platform will be up-to-date. There will be no extra costs such as time spent on the road and car park fees. Money exchange will be secure and fast. If the user cannot receive service in return for the price he / she has paid, this price will be returned to him / her. Competitive conditions and decreased costs provided by the platform will allow people to reach more quality service more economically compared to current methods.
  • the method of the invention will also provide millions of people, who could not establish their own business as they don’t have an entrepreneurial spirit or financial capability, with the opportunity to have a business and earn money.
  • the invention is a system allowing people who are specialized in certain subjects or provide consultancy services on their profession to reach people who may want to consult them across the world, or similarly allowing people who are in need of knowledge and support on any matter to reach experts who might help them across the world, allowing the parties to hold online, live and video meetings via the Internet and allowing the experts to receive a fee from their clients in return for the service they provide, characterized by comprising;
  • Video call service allowing to make and maintain video conversation connection between the user and expert
  • Figure 1 is the general view of the system of the invention.
  • Figure 2 is the general view of the method of the invention.
  • Figure 3 is the flow diagram view of the registration of a visitor (V) in the system as a“user (U)”.
  • Figure 4 is the flow diagram view of the registration of a visitor (V) in the system as an“expert (E)”.
  • Figure 5 is the flow diagram view of the process of making an appointment with the selection of an expert (E) by the user (U).
  • Figure 6 is the flow diagram view of the interview of the user (U) and the expert (E).
  • Smart device Mobile device, tablet or computer
  • the invention is related to a system and method allowing people who are specialized in a subject matter or provide consultancy services on their profession to reach people who may want to consult them across the world, or similarly allowing people who are in need of knowledge and support on any matter to reach experts who might help them across the world, allowing the parties to hold online, live and video meetings via the Internet and allowing the experts to receive a fee from their clients in return for the service they provide.
  • experts (E) who want to provide service and generate income over the platform register in the platform In order to register in the platform, an expert will need to connect to the website of the platform over the Internet (10) by using a smart device (21 ) which is a personal computer, tablet or mobile phone. Thereby, the user side (front end) software (20) is run on the Internet browser of the expert (E) and the expert (E) starts the registration function by clicking on the related button (2000).
  • the expert (E) is asked for information to be shown on his / her profile page to introduce himself / herself to other users (U) such as his / her name, surname, photo, CV, profession and expertise areas, contact information, addresses of social media accounts, and if any, work samples and references.
  • the expert (E) will also determine his / her service days and hours as well as the duration and price of his / her meeting packages (50 Vietnamese Lira for 10 minutes of meeting, 120 Vietnamese Lira for 30 minutes of meeting, etc.) at this stage.
  • This information entered by the expert (E) over the user side software (20) and the files he / she uploaded will be sent to the server side (back end) software (30).
  • the server side software (30) creates a new expert account on the authentication service (70), and records the data in the database service (60) and the files in the storage service (50).
  • the platform may ask for a subscription fee for the use of certain or all functions. If payment by expert (E) is required, this payment will also be made by using the payment service (100) at the stage of registration.
  • People who are not registered in the system namely the visitors (V) may make searches by entering a field of expertise or name of a person, and see the basic information of experts (E) among the search results.
  • visitors (V) may not reach detailed profile information of experts (E). To do so, they will need to register in the platform as a user (U) and start the user registration function (1000) by clicking on the user registration button from the user side software (20) running on the mobile application or on the Internet browser.
  • Name, surname, contact information and preferably, photos are uploaded to the user side software (20) and sent to the server side software (30).
  • the server side software (30) creates a new user account on the authentication service (70), and records the data in the database service (60), and if any, the photos in the storage service (50).
  • the visitor (V) is defined in the platform as a user (U), and may utilize from the function provided to a user (U) as long as he / she logs in the system.
  • These functions include accessing to profile pages of experts (E) including detailed information such as their contact information, CV, social media accounts, meeting packages they sell, etc., purchasing a consultancy package (3000) and making live meeting (4000). Experts (E) registered in the system may do anything a user (U) can do but the opposite of this does not work.
  • a user wants to purchase consultancy service (3000) on a field he / she first makes a search over the user side software (20) in order to find a consultant.
  • the user side software (20) sends the request to the server side software (30) over the Internet (10).
  • the server side software (30) collects the required information from the services connected to it (40, 50, 60, 70), sends it to the user side software (20) and this information is shown to the user (U).
  • the user (U) examines the experts (E) shown as a result of the search, determines the date and time of the appointment by clicking the suitable meeting package from the profile page of the expert he / she wants to receive the service. He / she will need to make payment for the confirmation of the appointment process.
  • He / she can make the payment with credit card or money transfer / EFT from the bank as soon as he / she chooses the date and time of the appointment.
  • the user side software (20) connects to the payment service via the Internet (100) and the collected money is transferred to the bank account of the platform.
  • the appointment is confirmed and an information message is sent to the mobile phone of the user (U) and the appointed expert (E) by the use of SMS service (80).
  • the expert (E) and the user (U) log in the system over the website or the mobile application to hold an online meeting (4000), and the system starts the meeting between parties by using the video call service (90).
  • the expert (E) and the user (U) may use additional features such as common drawing board, file sharing, etc. which can be used from the user side software (20).
  • a service fee for the platform is deducted from the price transferred by the user (U) to the bank account of the platform following the reservation, and the remaining amount is transferred to the bank account of the expert (E) by using the payment service (100). If the expert (E) does not start or complete the meeting, the price will be returned to the account of the user (U) by using the payment service (100) without making any deduction.
  • V Visitors (V), who are not registered in the system, are defined as users (U) in the system with registration (1000), o Visitors (V) use their smart devices (21 ) and run the user side software
  • the visitor (V) enters the information asked from him / her in the relevant field for user registration and uploads his / her photo on the user side software (20) and such information and files are sent to the server side software (30) (1002),
  • the server side software (30) creates a new account on the authentication service (70), and saves the entered information in the database service (60), and the photo file in the storage service (50).
  • the visitor (V) is defined as a user (U), and utilize the possibilities provided by the platform for users (U) (1003),
  • Visitors (V), who are not registered in the system, are defined as experts (E) in the system with registration (2000), o
  • the visitor (V) connects to the web service (40) over the Internet (10) by entering the address of the system in the Internet browser in his / her smart device (21 ) / personal computer, and the user side software (20) start to run on the Internet browser (2001 ),
  • V The visitor (V) enters the information asked from him/her in the relevant field for consultant registration, uploads requested files such as photo, CV, etc. on the user side software (20), and these information and files are sent to the server side software (30) by the user side software (20) (2002),
  • the server side software (30) creates a new account on the authentication service (70), ⁇
  • the information entered by the visitor are saved in the database service (60) and the files added are saved in the storage service (50),
  • the user side software (20) shows the visitor (V) the information about paid and free subscription package provided by the platform and waits for his / her selection (2003),
  • the visitor (V) checks whether he / she has selected a package with a duration and price suitable for him / her (2004), o The visitor is waited for the payment of the price of the subscription package he / she has selected through the user side software (20) and the Internet (10) by connecting to the payment service (100) (2005), o It is checked whether or not the payment of the price has been approved (2006),
  • V The visitor (V) enters the days and times he / she will provide service over the platform as an expert (E), and durations and prices of meeting package he / she will provide on the user side software (20), and the server side software (30) registers this information (2007),
  • the visitor (V) is assigned as an expert (E) on the system, and utilizes from the opportunities provided by the system for experts (E) (2008),
  • V Visits
  • V uses their smart devices (21 ) and run the user side software (20) (3001 ),
  • the visitor (V) writes the profession, field of expertise he / she wants to consult on or directly the name of the consultant he / she is looking for on the search field on the user side software (20) (3002), o
  • the user side software (20) request is transmitted to the server side software (30) (3003),
  • the server side software (30) checks whether the visitor (V) making the request is registered in the system as a user (U) by using the authentication service (70) (3004),
  • the server side software (30) makes a search on the database service (60) and sends the relevant results and associated files such as images, CV, etc. obtained them from the storage service (50) to the user side software (20) (3006),
  • the user (U) makes a selection among the meeting packages provided by the expert (E) he / she has found, and selects the appointment day and time for the meeting (3009),
  • the user (U) enters the payment information on the user side software (20) and the server side software (30) connects to the payment service (100) via the Internet (10) and completes the transaction (3010), o It is checked whether or not the payment of the user (U) has been approved (301 1 ),
  • a confirmation SMS including the date and time of the appointment made is sent to the user (U) and the expert (E) with the use of the SMS service (80) on the server side software (30) (3012),
  • V The visitor (V) registers in the system as a user (U), or if he / she is already registered, asked for logging in (3013),
  • the user (U) and the expert (E) run the user side software (20) by using their smart devices (21 ) when the time of their appointment gets closer, and log in the platform with their account information (4001 ),
  • the user side software (20) opens the confirmation screen for both parties a certain while before the appointment time, and ask them to confirm that they are ready for the meeting (4002),
  • a live meeting is started between the parties on the time of the appointment with the use of the user side software (20), server side software (30), video call service (90) and the Internet (10) (4005),
  • he server side software (30) checks the records kept in the database service (60) to confirm that the meeting is ended normally (4006),
  • the service fee of the platform is deducted from the meeting price received from the user (U), and the remaining amount is transferred to the bank account of the expert (E) with the use of the payment service (10)
  • the user (U) and the expert (E) are provided with the choices to retry the meeting at another time or to return the price (4009).

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  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Theoretical Computer Science (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Accounting & Taxation (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Data Mining & Analysis (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Primary Health Care (AREA)
  • Health & Medical Sciences (AREA)
  • Game Theory and Decision Science (AREA)
  • General Health & Medical Sciences (AREA)

Abstract

L'invention porte sur un système permettant à des personnes qui sont spécialisées dans certains sujets ou fournissent des services de conseil sur leur profession d'entrer en contact avec des personnes qui peuvent souhaiter les consulter dans le monde entier, ou permettant de manière similaire à des personnes qui ont besoin de connaissances et d'aide sur n'importe quel sujet d'entrer en contact avec des experts (E) qui pourraient les aider dans le monde entier, permettant aux parties de tenir des réunions en ligne, en direct et en vidéo par l'intermédiaire de l'internet (10) et permettant aux experts (E) de recevoir des honoraires de leurs clients en rétribution du service qu'ils fournissent, caractérisé en ce qu'il comprend : un logiciel côté utilisateur (20) assurant l'interaction de visiteurs (V), d'utilisateurs (U) et d'experts (E) avec le système par l'intermédiaire de dispositifs intelligents (21), un logiciel côté serveur (30) répondant aux demandes provenant du logiciel côté utilisateur (20) et vérifiant les services pertinents, un service Web (40) assurant le stockage de programmes et de codes relatifs à l'interface utilisateur dans le logiciel côté utilisateur (20), un service de stockage (50) assurant le stockage de fichiers tels que des photos, vidéos, comptes-rendus, etc. d'utilisateurs (U) et d'experts (E), un service de base de données (DB) (60) pour conserver des informations sur des utilisateurs (U) et des experts (E) enregistrés, des enregistrements de rendez-vous, des enregistrements de transaction et des enregistrements relatifs à des paramètres utilisés par le logiciel côté utilisateur (20), un service d'authentification (70) pour sauvegarder des informations de nom d'utilisateur et de mot de passe d'utilisateurs (U) enregistrés dans le système et pour décider d'approuver ou de rejeter une tentative de connexion par vérification de ces informations de la personne essayant de se connecter au système, un service d'appel vidéo (90) permettant d'établir et de maintenir une connexion de conversation vidéo entre l'utilisateur (U) et l'expert (E), et un service de paiement (100) permettant d'effectuer le transfert d'argent entre l'utilisateur (U) et l'expert (E).
PCT/TR2019/050305 2019-05-08 2019-05-08 Système et procédé pour mettre en contact des consultants experts et des utilisateurs WO2020226579A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
PCT/TR2019/050305 WO2020226579A1 (fr) 2019-05-08 2019-05-08 Système et procédé pour mettre en contact des consultants experts et des utilisateurs

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/TR2019/050305 WO2020226579A1 (fr) 2019-05-08 2019-05-08 Système et procédé pour mettre en contact des consultants experts et des utilisateurs

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WO2020226579A1 true WO2020226579A1 (fr) 2020-11-12

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20160246936A1 (en) * 2011-02-16 2016-08-25 Justin Kahn Systems and methods for network-based counseling
US20170316470A1 (en) * 2016-04-27 2017-11-02 InApp Inc. Consultant Booking and Tracking System
WO2018094539A1 (fr) * 2016-11-28 2018-05-31 Mindshare Technologies Incorporated Système et procédé de consultation en ligne en direct

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20160246936A1 (en) * 2011-02-16 2016-08-25 Justin Kahn Systems and methods for network-based counseling
US20170316470A1 (en) * 2016-04-27 2017-11-02 InApp Inc. Consultant Booking and Tracking System
WO2018094539A1 (fr) * 2016-11-28 2018-05-31 Mindshare Technologies Incorporated Système et procédé de consultation en ligne en direct

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