WO2020213439A1 - Information processing system, information processing device, and information processing method - Google Patents

Information processing system, information processing device, and information processing method Download PDF

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Publication number
WO2020213439A1
WO2020213439A1 PCT/JP2020/015377 JP2020015377W WO2020213439A1 WO 2020213439 A1 WO2020213439 A1 WO 2020213439A1 JP 2020015377 W JP2020015377 W JP 2020015377W WO 2020213439 A1 WO2020213439 A1 WO 2020213439A1
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WO
WIPO (PCT)
Prior art keywords
information processing
unit
operation mode
payment
information
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PCT/JP2020/015377
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French (fr)
Japanese (ja)
Inventor
田中　浩二
亜優美 國分
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グローリー株式会社
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Publication of WO2020213439A1 publication Critical patent/WO2020213439A1/en

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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/01—Details for indicating
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/12—Cash registers electronically operated

Definitions

  • the present invention relates to an information processing system, an information processing device, and an information processing method having an information processing device having a plurality of operation modes.
  • POS Point Of Sale
  • change machine communicatively connected to the POS cash register.
  • the clerk identifies the price of the product by performing a product registration operation that reads the barcode attached to the product with the barcode reader of the POS cash register, and the clerk inserts the money received from the customer who is the user into the change machine. Then, the change is withdrawn from the change machine.
  • Patent Document 1 a technology (see, for example, Patent Document 1) that realizes a configuration called semi-self-registration in which a clerk performs up to specifying the price of a product by a product registration operation and a customer performs deposits and withdrawals, and a customer enters and exits from a product registration operation.
  • Patent Document 2 A technique (for example, see Patent Document 2) that realizes a configuration called self-registration that performs up to money is also known.
  • the information processing device for the cash register may be provided with a plurality of operation modes (such as a clerk operation mode and a visitor operation mode), and the operation mode may be selected.
  • switching the operation mode changes the operation of the information processing device for the cash register, and cannot control the operation of other devices linked with the information processing device for the cash register.
  • the mobile terminal will perform uniform processing.
  • the present invention has been made to solve the above-mentioned problems of the prior art, and is flexible in cooperation with a mobile terminal owned by a customer when using an information processing device having a plurality of operation modes.
  • An object of the present invention is to provide an information processing system, an information processing device, and an information processing method that can be adapted to the operation.
  • the present invention provides a mobile terminal that can read a code and is owned by a customer, and an information processing device that accepts operations by a store clerk and / or the customer.
  • the information processing apparatus includes a selection unit that selects an operation mode to be used from a plurality of operation modes, a code information generation unit that generates code information based on the selection result by the selection unit, and the above.
  • the mobile terminal includes an output unit that outputs the code information generated by the code information generation unit, the mobile terminal reads the code information, determines the operation mode of the information processing device from the code information, and responds to the determination result. It is characterized in that the operation of the mobile terminal is changed.
  • the present invention is characterized in that, in the above invention, the selection unit selects an operation mode to be used from a store clerk operation mode in which the store clerk operates and a store visitor operation mode in which the store visitor operates. ..
  • the information processing device further includes a product registration unit for registering product information, and the code information generation unit is necessary for settlement of the product registered by the product registration unit. It is characterized in that code information indicating the payment information and the operation mode selected by the selection unit is generated.
  • the present invention is characterized in that, in the above invention, the mobile terminal acquires the payment information from the code information and performs payment processing.
  • the mobile terminal has at least one of an audio output unit and an image output unit, and the audio output unit or the audio output unit or It is characterized in that at least one output of the image output unit is changed.
  • the present invention is characterized in that, in the above invention, when an abnormality occurs in the processing based on the information acquired from the code information, the mobile terminal makes the output different according to the operation mode of the information processing device. And.
  • the present invention is characterized in that, in the above invention, the information processing apparatus receives information indicating that the settlement has been completed based on the code information.
  • the information processing device further includes a settlement unit for making a payment for a product registered by the product registration unit, and either the payment unit makes a payment or the code information generation unit makes the payment.
  • a settlement unit for making a payment for a product registered by the product registration unit, and either the payment unit makes a payment or the code information generation unit makes the payment.
  • the present invention is an information processing device having a store clerk operation mode operated by a store clerk and a store visitor operation mode operated by a customer, and a plurality of information processing devices including the store clerk operation mode and the store visitor operation mode.
  • a selection unit that selects the operation mode to be used from the operation modes, a code information generation unit that generates code information based on the selection result by the selection unit, and an output unit that outputs the code information generated by the code information generation unit. It is characterized by having and.
  • the present invention is an information processing method in an information processing device having a clerk operation mode operated by a clerk and a visitor operation mode operated by a visitor, and the clerk operation mode and the visitor operation mode
  • an information processing device having a plurality of operation modes when used, it can be adapted to flexible operation in cooperation with a mobile terminal owned by a customer.
  • FIG. 1 is an explanatory diagram for explaining the concept of an information processing system.
  • FIG. 2 is a functional block diagram showing a functional configuration of the information processing apparatus.
  • FIG. 3 is a functional block diagram showing a functional configuration of a mobile terminal.
  • FIG. 4 is a flowchart showing a processing procedure of the information processing apparatus.
  • FIG. 5 is an explanatory diagram of a specific example of the operation of the mobile terminal.
  • FIG. 6 is a perspective view showing an external configuration of the payment device.
  • FIG. 7 is a functional block diagram showing a functional configuration of the payment device.
  • FIG. 8 is a configuration diagram showing a configuration of a bill processing unit.
  • FIG. 9 is a configuration diagram showing a configuration of a coin processing unit.
  • FIG. 10 is a flowchart showing a processing procedure of the payment device.
  • an information processing system for registering information of a product to be purchased by an information processing device installed in a store such as a convenience store or a supermarket and making a payment will be described.
  • FIG. 1 is an explanatory diagram for explaining the concept of the information processing system.
  • the information processing device 10 shown in FIG. 1 is a POS terminal device that is installed in a store such as a convenience store or a supermarket and registers a product that a customer who is a customer wants to purchase.
  • the information processing device 10 has a plurality of operation modes including a clerk operation mode and a visitor operation mode, and the operation mode to be used can be selected.
  • the clerk operation mode is an operation mode in which the clerk operates the information processing device 10 to register products.
  • the store visitor operation mode is an operation mode in which the store visitor operates the information processing device 10 to register the product.
  • the information processing device 10 selects an operation mode when the store is opened or at a predetermined time (S0).
  • the information processing device 10 registers the product in the selected operation mode. Further, the information processing device 10 calculates the settlement amount by totaling the prices of the registered products, and generates settlement data including the settlement amount (S1).
  • the information processing device 10 generates a two-dimensional code including payment data and information indicating an operation mode of the own device (S2), and displays and outputs the two-dimensional code on a predetermined display unit (S3).
  • the mobile terminal 20 owned by the customer reads the two-dimensional code output by the information processing device 10 (S4), acquires payment data, and determines the operation mode of the information processing device 10.
  • the mobile terminal 20 changes its operation according to the determined operation mode (S5). That is, the mobile terminal 20 performs an operation adapted to the store clerk operation mode when the information processing device 10 is in the store clerk operation mode, and an operation adapted to the store visitor operation mode when the information processing device 10 is in the store visitor operation mode. Will be done.
  • the mobile terminal 20 transmits a payment request to the payment server 30 using the payment data (S6).
  • the payment data includes the payment amount and the address information of the information processing device 10 as the destination of the payment completion notification.
  • the mobile terminal 20 manages the account number of the visitor as a payment account, and sends a payment request specifying the payment amount, the destination of the payment completion notification, and the payment account to the payment server 30.
  • the payment server 30 executes the payment by subtracting the payment amount from the balance of the designated payment account, and sends a payment completion notification to the information processing device 10 (S7).
  • the information processing device 10 completes the transaction related to the product registered when the payment completion notification is received.
  • the information processing device 10 that registers the product selects the operation mode to be used from the plurality of operation modes, and the payment data and the operation mode used for the payment of the registered product.
  • a two-dimensional code including the selection result is generated, displayed and output, and the operation of the mobile terminal 20 is changed according to the operation mode determined by the mobile terminal 20 by reading the two-dimensional code, and based on the payment data. Make a payment. Therefore, even when the information processing device 10 having a plurality of operation modes is used, it can be adapted to flexible operation.
  • FIG. 2 is a functional block diagram showing a functional configuration of the information processing device 10.
  • the information processing device 10 includes a display unit 11, an operation unit 12, a communication unit 13, a storage unit 14, and a control unit 15.
  • the display unit 11 is an output interface that outputs a display such as a liquid crystal display.
  • the operation unit 12 is an input interface that accepts operation inputs such as buttons and keys. Further, the display unit 11 and the operation unit 12 may be integrally formed by using the touch panel display.
  • the communication unit 13 is a communication interface that communicates with an external device such as a payment server 30.
  • the storage unit 14 is a storage device such as a hard disk drive or a flash memory, and stores various data related to the operation of the information processing device 10.
  • the control unit 15 is a CPU (Central Processing Unit) or the like, and by reading a predetermined program from the storage unit 14 and executing the control unit 15, the operation mode selection unit 15a, the purchased product registration unit 15b, the code generation unit 15c, and the code output unit Realize functions such as 15d.
  • CPU Central Processing Unit
  • the operation mode selection unit 15a selects the operation mode to be used from a plurality of operation modes.
  • the plurality of operation modes include a store clerk operation mode in which the store clerk operates and a store visitor operation mode in which the store visitor operates.
  • the operation mode may be selected based on the operation by the clerk or autonomously depending on the setting.
  • the timing for executing the selection and the operation mode to be selected are set in advance. With such a setting, it is possible to switch to a designated operation mode at, for example, when the information processing device 10 is started, when the store is opened, or at a predetermined time.
  • the selected operation mode is maintained until a predetermined condition for selecting the next operation mode, such as the end of the operation of the information processing apparatus 10, is satisfied.
  • the purchased product registration unit 15b registers the product to be purchased.
  • the product registration may be performed by receiving the product information by the operation by the operation unit 12, or by reading the barcode attached to the product.
  • the purchased product registration unit 15b calculates the settlement amount by totaling the prices of the registered products.
  • the code generation unit 15c generates a two-dimensional code. Specifically, the code generation unit 15c first generates payment data including the payment amount calculated by the purchased product registration unit 15b and the address information of the information processing device 10 as the destination of the payment completion notification. Then, the code generation unit 15c generates a two-dimensional code by encoding the settlement data and the information indicating the operation mode being selected.
  • the code output unit 15d outputs the two-dimensional code generated by the code generation unit 15c to the display unit 11.
  • the information processing device 10 receives the payment completion notification from the payment server 30 after displaying the two-dimensional code, the information processing device 10 completes the transaction related to the registered product and can accept the transaction of the next visitor.
  • FIG. 3 is a functional block diagram showing a functional configuration of the mobile terminal 20.
  • the mobile terminal 20 is, for example, a smartphone, a tablet terminal, a wearable terminal (wrist watch, glasses) or a combination thereof, and includes a display operation unit 21, a speaker 22, a camera 23, a communication unit 24, a storage unit 25, a control unit 26, and the like. Have.
  • the display operation unit 21 is an input / output interface for performing display output and operation input, such as a touch panel display.
  • the speaker 22 is an output interface that outputs audio.
  • the camera 23 is an imaging device used for imaging a two-dimensional code or the like.
  • the communication unit 24 is a communication interface for data communication with the payment server 30 and the like via a predetermined network such as the Internet.
  • the storage unit 25 is a storage device such as a non-volatile memory, and stores various programs, account numbers of payment accounts, and the like.
  • the control unit 26 is a CPU or the like, and realizes functions such as a code reading unit 26a, an operation control unit 26b, and a payment request unit 26c by reading a predetermined program from the storage unit 25 and executing the program.
  • the code reading unit 26a detects the two-dimensional code from the image pickup result by the camera 23 and decodes the detected two-dimensional code.
  • the code reading unit 26a detects and decodes the two-dimensional code, acquires payment data, and determines the operation mode of the information processing device 10. can do.
  • the operation control unit 26b changes the operation of the mobile terminal 20 according to the operation mode of the determined information processing device 10. The detailed operation of the mobile terminal 20 according to the operation mode of the information processing device 10 will be described later.
  • the change in operation includes a change in display output by the display operation unit 21 and a change in audio output by the speaker 22.
  • the operation control unit 26b can perform display output and voice output according to the operation mode of the information processing device 10.
  • the payment request unit 26c transmits a payment request to the payment server 30 using the acquired payment data.
  • the payment data includes the payment amount and the address information of the information processing device 10 as the destination of the payment completion notification.
  • the payment request unit 26c reads the payment account from the storage unit 25 or the like, and transmits a payment request specifying the payment amount, the destination of the payment completion notification, and the payment account to the payment server 30 via the communication unit 24.
  • FIG. 4 is a flowchart showing a processing procedure of the information processing apparatus 10.
  • the operation mode selection unit 15a of the information processing device 10 selects the operation mode at the start of processing such as at startup (step S101).
  • the purchased product registration unit 15b waits for the transaction acceptance (step S102).
  • the transaction is from the start of registration of the purchased product to the completion of payment, and the waiting for the transaction reception is the state of waiting for the visitor to appear and start the registration of the purchased product.
  • the purchased product registration unit 15b registers the purchased product (step S103), totals the prices of the registered products, and calculates the settlement amount.
  • the code generation unit 15c generates payment data including the payment amount and the address information of the information processing device 10 as the destination of the payment completion notification (step S104). Then, the code generation unit 15c generates a two-dimensional code indicating the settlement data and the selected operation mode (step S105).
  • the code output unit 15d outputs the two-dimensional code generated by the code generation unit 15c by displaying it on the display unit 11 (step S106). After displaying the two-dimensional code, the code output unit 15d determines whether or not the payment completion notification has been received from the payment server 30 (step S107). If the payment completion notification has not been received (step S107; No), the code output unit 15d repeats step S107 and waits for the payment completion notification to be received.
  • step S108 Upon receiving the payment completion notification (step S107; Yes), the code output unit 15d completes one transaction (step S108). After step S108, if the next transaction is permitted (step S109; Yes), the process proceeds to step S102 and waits for transaction acceptance. Then, when the next transaction is not permitted (step S109; No), the process ends.
  • the cases where the next transaction is not permitted are when the business hours are over, maintenance is required, the operation mode needs to be changed, the power of the information processing device 10 is turned off, and the like. is there.
  • FIG. 5 is an explanatory diagram of a specific example of the operation of the mobile terminal 20.
  • FIG. 5 when an error occurs when the mobile terminal 20 reads the two-dimensional code twice, different outputs are output according to the operation mode of the information processing device 10.
  • the mobile terminal 20 when the mobile terminal 20 reads the same two-dimensional code twice in succession (E1), the mobile terminal 20 displays a double reading error (E2). It is assumed that the information processing device 10 is determined to be in the clerk operation mode from the two-dimensional code read by the mobile terminal 20. At this time, the mobile terminal 20 displays a message for the customer "Please show the screen to the clerk and ask for a response" (E3a), and a message display for the clerk "Please refund the displayed amount of double withdrawal.” (E4a), message display for customers "If you have any questions, please contact the clerk.” (E5a) will be performed in sequence. The message displays of E3a to E5a may be automatically displayed, or may be sequentially displayed by being operated by a visitor or a clerk.
  • the information processing device 10 is determined to be in the customer operation mode from the two-dimensional code read by the mobile terminal 20.
  • the mobile terminal 20 displays a message for the customer "The call center notifies the correspondence" (E3b) and a message display for the customer "Double withdrawal has occurred.
  • the displayed amount is displayed at the center (payment server). "Charged from.” (E4b), message display for customers "If you have any questions, please contact the call center below.” (E5b).
  • the message displays of E3b to E5b may be automatically displayed, or may be sequentially displayed by being operated by a visitor.
  • the information processing device 10 When the information processing device 10 is in the customer operation mode, there may be no clerk in the vicinity, or the store may be an unmanned store without a clerk in the first place. In such a case, even if the above error occurs, the clerk cannot respond on the spot, so the error is automatically canceled, or the customer inquires at the call center to cancel the error.
  • the store visitor specifically responds. It is possible to know whether to adopt it and improve the reliability of the information processing system.
  • a modified example will be described.
  • the configuration in which the information processing device 10 registers the product and then the mobile terminal 20 is always used for the payment is illustrated.
  • a configuration will be described in which a payment device having functions of product registration, monetary payment, and payment by a payment card can select payment by a mobile terminal 20 as one of the payment methods.
  • the payment device functions as an information processing device having a plurality of operation modes.
  • FIG. 6 is a perspective view showing an external configuration of the payment device 110.
  • the payment device 110 includes a display operation unit 121, a bar code reader 122 and a card reader 123 of the POS cash register 120 (see FIG. 7), and a display operation unit 132 of the change machine 130 (see FIG. 7). It has a bill insertion slot 41a, a bill ejection outlet 42a, a coin insertion slot 51, and a coin payment outlet 55.
  • the payment device 110 is provided with a product stand 111 and a product stand 112.
  • One of the product stand 111 and the product stand 112 is a stand on which unregistered products are placed, and the other is a stand on which registered products are placed.
  • the product stand 111 is attached with an illustration of a shopping basket and the product stand 112 is used for shopping. I will attach an illustration of the bag.
  • a visitor places the product to be purchased on the product stand 111 while it is still in the shopping cart, takes out the product, holds it in the barcode reader 122, registers it, and moves it to the product stand 112. Do for all products.
  • the barcode reader 122 can acquire information such as the name and price of the product by reading the barcode attached to the product, and the payment device 110 uses the information acquired from the barcode to obtain information about the product. Register.
  • the display operation unit 121 of the POS cash register 120 is a liquid crystal touch panel display or the like, and can receive various operation inputs in addition to displaying operation guidance and displaying registered products.
  • the card reader 123 is used at the time of payment by a payment card such as a credit card, a debit card, or a prepaid card.
  • the bill insertion slot 41a and the coin insertion slot 51 are used for inserting bills and coins, respectively, and the bill ejection port 42a and the coin payment outlet 55 are used for ejecting bills and coins, respectively.
  • the customer confirms the price displayed on the display operation unit 121, and inserts the money to be the consideration of the product into the bill insertion slot 41a or the coin insertion slot 51. Then, if it is necessary to withdraw the change, the settlement device 110 withdraws the money as change to the bill ejection port 42a and the coin payment outlet 55.
  • the display operation unit 132 of the change machine 130 is a liquid crystal touch panel display or the like, and displays the change machine 130, such as the display of the denomination amount of money stored in the change machine 130 and the display of the detected obstacle. , Accepts operations related to the change machine 130.
  • FIG. 7 is a functional block diagram showing a functional configuration of the payment device 110.
  • the payment device 110 has a POS cash register 120 for registering goods and a change machine 130 for depositing and withdrawing money.
  • the POS cash register 120 has a printing unit 124, a communication unit 125, and a POS control unit 126 in addition to the display operation unit 121, the barcode reader 122, and the card reader 123 already described.
  • the printing unit 124 is used for issuing a receipt or the like on which the transaction details are printed.
  • the transaction details printed on the receipt are, for example, the transaction date and time, the name of the registered product, the price, the amount of money inserted, the amount of change, and the like.
  • the communication unit 125 is a communication interface that communicates with the change machine 130 and an external server.
  • the external server includes a payment server 30, a server that manages sales, and an electronic money management server.
  • the POS control unit 126 controls each functional block of the POS cash register 120.
  • the POS control unit 126 includes an operation mode selection unit 126a, a purchased product registration unit 126b, a settlement unit 126c, a code generation unit 126d, and a code output unit 126e. Further, the POS control unit 126 can acquire the weight measurement result from the weight sensor 127a and the weight sensor 127b provided on the product stand 111 and the product stand 112, respectively.
  • the weight sensor 127a is provided on the product stand 111 used for placing an unregistered product
  • the weight sensor 127b is provided on the product stand 112 used for placing a registered product as an example.
  • the operation mode selection unit 126a is a processing unit that selects an operation mode to be used from a plurality of operation modes.
  • the plurality of operation modes include a store clerk operation mode in which the store clerk operates and a store visitor operation mode in which the store visitor operates.
  • the operation mode may be selected based on the operation by the clerk or autonomously depending on the setting.
  • the timing for executing the selection and the operation mode to be selected are set in advance. With such a setting, it is possible to switch to a designated operation mode at, for example, when the payment device 110 is activated, when the store is opened, or at a predetermined time.
  • the selected operation mode is maintained until a predetermined condition for selecting the next operation mode, such as the end of operation of the payment device 110, is satisfied.
  • the purchased product registration unit 126b registers the product to be purchased. Specifically, when the barcode reader 122 reads the barcode attached to the product and acquires information such as the product name and price, the purchased product registration unit 126b uses the acquired information to acquire the product. Is registered, and the registered product is displayed on the display operation unit 121.
  • the purchased product registration unit 126b determines whether or not the registered product is placed on the product stand 112 using the measurement results of the weight sensor 127a and the weight sensor 127b. When the registered product is placed on the product stand 112, the next product can be registered.
  • the decrease in the measurement result of the weight sensor 127a that occurred before the product was registered corresponds to the weight of the product. Therefore, when the measurement result of the weight sensor 127b increases by the weight of the product, it is determined that "the registered product has been placed on the product stand 112", and the next product can be registered.
  • the purchased product registration unit 126b determines that the measurement result of the product before registration by the weight sensor 127a is equivalent to the weight of the registered product in the shopping cart and the last registered product is placed on the product stand 112. At the end of product registration. Then, the purchased product registration unit 126b calculates the settlement amount by totaling the prices of the registered products and displays it on the display operation unit 121.
  • the settlement unit 126c is a processing unit that makes payments using money or payment cards.
  • the payment unit 126c acquires information such as a card ID from the payment card inserted in the card reader 123 and sends the payment together with the payment amount to an external server to make the payment. ..
  • the settlement unit 126c instructs the change machine 130 to accept the payment, acquires the acceptance amount from the change machine 130, and compares the acceptance amount with the settlement amount. As a result of the comparison, if the received amount matches the settlement amount, no change is required and the settlement unit 126c completes the settlement. When the received amount exceeds the settlement amount, the settlement unit 126c calculates the difference between the received amount and the settlement amount as the change amount, and instructs the change machine 130 to withdraw the change amount. Then, when the settlement unit 126c receives the notification of the withdrawal completion from the change machine 130, the settlement unit 126c completes the settlement.
  • the code generation unit 126d generates a two-dimensional code when payment by the mobile terminal 20 via the two-dimensional code is selected. Specifically, the code generation unit 126d first generates payment data including the payment amount calculated by the purchased product registration unit 126b and the address information of the payment device 110 as the destination of the payment completion notification. Then, the code generation unit 126d generates a two-dimensional code by encoding the settlement data and the information indicating the operation mode being selected.
  • the code output unit 126e causes the display operation unit 121 to display the two-dimensional code generated by the code generation unit 14c.
  • the POS cash register 120 receives the payment completion notification from the payment server 30 after displaying the two-dimensional code, the POS cash register 120 completes the transaction related to the registered product and can accept the transaction of the next visitor.
  • the change machine 130 includes a communication unit 131, a storage unit 133, a change control unit 134, a bill processing unit 40, and a coin processing unit 50, in addition to the display operation unit 132 already described.
  • the communication unit 131 is a communication interface for communicating with the POS cash register 120.
  • the storage unit 133 is a storage device composed of a non-volatile memory such as a flash memory or a secondary storage medium such as a hard disk device, and stores the current data 133a.
  • the amount data 133a is data indicating the amount of money stored in each of the banknote processing unit 40 and the coin processing unit 50.
  • the banknote processing unit 40 stores banknotes by denomination, and the coin processing unit 50 stores coins by denomination. Details of the banknote processing unit 40 and the coin processing unit 50 will be described later.
  • the change control unit 134 controls the change machine 130.
  • the change control unit 134 has a deposit processing unit 134a and a withdrawal processing unit 134b.
  • the deposit processing unit 134a processes the deposit of money.
  • the POS cash register 120 instructs the deposit processing unit 134a to accept the deposit
  • the deposit processing unit 134a permits the bill processing unit 40 and the coin processing unit 50 to insert money.
  • the deposit processing unit 134a acquires the number of coins inserted from the bill processing unit 40 and the coin processing unit 50 by denomination, and calculates the total amount of the inserted coins. Then, the deposit processing unit 134a transmits the calculated total amount to the POS cash register 120 as the received amount.
  • Withdrawal processing unit 134b performs withdrawal processing of money. Specifically, when the withdrawal processing unit 134b receives a withdrawal instruction from the POS cash register 120, it determines the denomination and the number of coins to be paid out according to the instructed amount, and processes the bill processing unit 40 and coins. Withdrawal processing is performed by outputting a withdrawal instruction to the unit 50. Then, the withdrawal processing unit 134b notifies the POS cash register 120 when the withdrawal of change is completed normally.
  • FIG. 8 is a configuration diagram showing the configuration of the banknote processing unit 40.
  • the banknote processing unit 40 includes a banknote receiving unit 41, a banknote payout unit 42, a withdrawal reject unit 43, a cassette mounting unit 44, a circular transport unit 45, and a banknote identification unit 46. It has a bill storage unit 47 for each denomination.
  • the banknote receiving unit 41 accepts the insertion of banknotes into the banknote insertion slot 41a and delivers the banknotes one by one to the circuit transport unit 45.
  • the banknote payout unit 42 temporarily stores the banknotes transported one by one from the orbiting transport unit 45, and pays out the banknotes by ejecting them from the banknote ejection port 42a when all the banknotes to be paid out are prepared. ..
  • the withdrawal reject unit 43 collects banknotes that are not suitable for withdrawal, such as the denomination cannot be identified. For example, among the banknotes drawn out from the banknote storage unit 47 during the withdrawal process, the banknotes that could not be identified by the banknote identification unit 46 due to a transport abnormality such as double feeding or skewing are transported to the withdrawal reject unit 43. Will be done. Of the banknotes taken in from the banknote receiving unit 41, the banknotes that could not be identified by the banknote identification unit 46 due to stains or the like at the time of deposit processing are returned to the banknote payout unit 42 as deposit rejected banknotes.
  • the cassette mounting unit 44 has a removable storage cassette 60 used for collecting sales and replenishing change.
  • Corresponding denominations are set for each of the plurality of bill storage units 47.
  • Each bill storage unit 47 can store bills of a set denomination and can pay out the stored bills one by one.
  • the circuit transport section 45 has a circuit transport path in the center.
  • a connection transport path is provided between the bill receiving section 41, the bill payout section 42, the withdrawal reject section 43, the cassette mounting section 44, and the plurality of banknote storage sections 47 and the circuit transport path.
  • the circuit transport path is provided with a bill identification unit 46 for identifying the denomination, authenticity, positive / loss, front / back, transport state, etc. of the bill.
  • the circuit transport unit 45 can transport banknotes one by one by rotationally driving the circuit transport path in the clockwise direction and the counterclockwise direction in FIG. Specifically, when the banknotes are stored in the bill storage unit 47, the circuit transport path is rotationally driven clockwise in FIG. 4, and when the banknotes are fed out from the banknote storage unit 47, the circuit transport path is shown in FIG. It will be driven to rotate counterclockwise in.
  • the orbital transport unit 45 controls the banknote transport destination by switching the bill transport path between the orbital transport path and each connected transport unit.
  • FIG. 9 is a configuration diagram showing the configuration of the coin processing unit 50.
  • the coin processing unit 50 includes a coin insertion slot 51, a deposit coin transport unit 52, a coin storage unit 53 for each denomination, a withdrawal coin transport unit 54, and a coin payout outlet 55.
  • the deposit coin transport unit 52 is provided with a deposit coin identification unit 52a
  • the withdrawal coin transport unit 54 is provided with a withdrawal coin identification unit 54a.
  • the deposit coin transport unit 52 takes in the coins inserted into the coin insertion slot 51 one by one in a one-layer, one-row state. Specifically, the deposit coin transport unit 52 is provided with a coin feeding mechanism including a feeding belt, and when a coin is detected to be inserted into the coin insertion slot 51, the coin feeding mechanism is driven to move the coin to 1. It is paid out one by one.
  • the deposit coin identification unit 52a identifies the denomination, authenticity, correct loss, front and back, transport state, etc. of the coin delivered to the deposit coin transport unit 52.
  • the deposit coin transport unit 52 determines the coin transport destination based on the identification result of the deposit coin identification unit 52a. At this time, coins that are not suitable for storage in the coin storage unit 53, such as being indistinguishable from authenticity or having stains, are transported to the coin payout outlet 55 as reject coins. If the coin is suitable for storage in the coin storage unit 53, the coin storage unit 53 corresponding to the identification result of the denomination is the transport destination.
  • Each coin storage unit 53 can store banknotes of a set denomination and can pay out the stored coins one by one to the withdrawal coin transport unit 54.
  • the withdrawal coin transport unit 54 conveys the coins drawn out from the coin storage unit 53 and throws them out to the coin payout outlet 55.
  • the withdrawal coin identification unit 54a is provided in front of the coin payout outlet 55, and identifies the denomination of the coins thrown into the coin payout outlet 55.
  • FIG. 10 is a flowchart showing a processing procedure of the payment device 110.
  • the operation mode selection unit 126a of the payment device 110 selects the operation mode at the start of processing such as at startup (step S201).
  • the purchased product registration unit 126b waits for the transaction reception (step S202).
  • the transaction is from the start of registration of the purchased product to the completion of payment, and the waiting for the transaction reception is the state of waiting for the visitor to appear and start the registration of the purchased product.
  • the purchased product registration unit 126b registers the purchased product (step S203), totals the prices of the registered products, and calculates the settlement amount.
  • the payment unit 126c executes the payment process (step S205).
  • step S204 If payment by the own device is not selected (step S204; No), the code generation unit 126d generates payment data including the payment amount and the address information of the payment device 110 as the destination of the payment completion notification (step). S206). Then, the code generation unit 126d generates a two-dimensional code indicating the settlement data and the selected operation mode (step S207).
  • the code output unit 126e outputs the two-dimensional code generated by the code generation unit 126d by displaying it on the display operation unit 121 (step S208). After displaying the two-dimensional code, the code output unit 126e determines whether or not the payment completion notification has been received from the payment server 30 (step S209). If the payment completion notification has not been received (step S209; No), step S209 is repeated to wait for the payment completion notification to be received. If the settlement completion notification is received (step S209; Yes), the code output unit 126e completes one transaction (step S210).
  • step S210 or step S205 if the next transaction is permitted (step S211; Yes), the process proceeds to step S202 and waits for transaction acceptance. Then, when the next transaction is not permitted (step S211; No), the process ends.
  • the case where the next transaction is not permitted is the case where the business hours are over, the maintenance is required, the operation mode needs to be changed, the power of the payment device 110 is turned off, and the like. ..
  • information processing including a mobile terminal capable of reading a code, which is owned by a customer, and an information processing device that accepts operations by a clerk or a customer.
  • the information processing device selects the operation mode to be used from a plurality of operation modes, and generates and outputs a two-dimensional code which is code information based on the selection result.
  • the mobile terminal reads the code information, determines the operation mode of the information processing device from the code information, and changes the operation of the mobile terminal according to the determination result. Therefore, even when an information processing device having a plurality of operation modes is used, it can be adapted to flexible operation.
  • the information processing device can select the operation mode to be used from the store clerk operation mode in which the store clerk operates and the store visitor operation mode in which the store visitor operates.
  • the information processing device further includes a product registration unit for registering product information, and can generate code information indicating payment information and an operation mode required for payment of the product registered by the product registration unit.
  • the mobile terminal can acquire the payment information from the code information and perform the payment processing. Further, the mobile terminal has at least one of the audio output unit and the image output unit, and changes the output of at least one of the audio output unit and the image output unit according to the operation mode of the information processing device determined from the code information. Can be done. In particular, the mobile terminal makes the output different according to the operation mode of the information processing device when an abnormality occurs in the processing based on the information acquired from the code information.
  • the information processing device can receive the information that the payment is completed based on the code information.
  • the information processing device can select whether to make a payment on its own device or to generate code information.
  • the configuration of displaying and outputting the two-dimensional code has been described as an example, but a code of another format may be used, or the code is output using short-range wireless communication or the like. You may.
  • the information processing device 10 and the payment device 110 generate the two-dimensional code is illustrated, but the information processing device 10 and the payment device 110 request an external device to generate the two-dimensional code.
  • the two-dimensional code generated by an external device may be acquired and output.
  • each configuration shown in the present embodiment is a schematic function, and does not necessarily have to be physically shown. That is, the form of distribution / integration of each device is not limited to the one shown in the figure, and all or part of the device is functionally or physically distributed / integrated in an arbitrary unit according to various loads and usage conditions. Can be configured.
  • the information processing system, information processing device, and information processing method of the present invention are suitable for adapting to flexible operation when an information processing device having a plurality of operation modes is used.

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Abstract

In order to accommodate a case in which an information processing device equipped with a plurality of operation modes is used, an information processing device 10 selects an operation mode in advance (S0), registers a product and calculates a settlement amount in the selected operation mode, and generates settlement data (S1). The information processing device then generates a two-dimensional code that includes the settlement data and information indicating the operation mode of the host device (S2), and outputs a display of the two-dimensional code on a prescribed display unit (S3). A mobile terminal 20 possessed by a customer reads the two-dimensional code (S4), and changes the operation of the mobile terminal 20 in accordance with the recognized operation mode of the information processing device 10 (S5). The mobile terminal also uses the settlement data to transmit a settlement request to a settlement server 30 (S6). The settlement server 30 executes a settlement on the basis of the settlement request and transmits a settlement completion notification to the information processing device 10 (S7). The information processing device 10 completes a transaction related to the registered product when a settlement completion notification is received.

Description

情報処理システム、情報処理装置及び情報処理方法Information processing system, information processing device and information processing method
　本発明は、複数の動作モードを備えた情報処理装置を有する情報処理システム、情報処理装置及び情報処理方法に関する。 The present invention relates to an information processing system, an information processing device, and an information processing method having an information processing device having a plurality of operation modes.
　従来、コンビニエンスストアやスーパーマーケット等の各種店舗には、ＰＯＳ（Ｐｏｉｎｔ　Ｏｆ　Ｓａｌｅ）レジと、該ＰＯＳレジと通信可能に接続された釣銭機とが配設されることが多い。例えば、店員がＰＯＳレジのバーコードリーダにより商品に付されたバーコードを読み取る商品登録操作を行って商品の価格を特定するとともに、店員が利用者である顧客から受け取った貨幣を釣銭機に投入すると、該釣銭機から釣銭が出金される。 Conventionally, various stores such as convenience stores and supermarkets are often provided with a POS (Point Of Sale) cash register and a change machine communicatively connected to the POS cash register. For example, the clerk identifies the price of the product by performing a product registration operation that reads the barcode attached to the product with the barcode reader of the POS cash register, and the clerk inserts the money received from the customer who is the user into the change machine. Then, the change is withdrawn from the change machine.
　また、商品登録操作による商品の価格の特定までを店員が行って、入出金を顧客が行うセミセルフレジと呼ばれる構成を実現する技術（例えば特許文献１参照。）や、顧客が商品登録操作から入出金までを行うセルフレジと呼ばれる構成を実現する技術（例えば、特許文献２参照。）も知られている。 In addition, a technology (see, for example, Patent Document 1) that realizes a configuration called semi-self-registration in which a clerk performs up to specifying the price of a product by a product registration operation and a customer performs deposits and withdrawals, and a customer enters and exits from a product registration operation. A technique (for example, see Patent Document 2) that realizes a configuration called self-registration that performs up to money is also known.
特開２０１２－０１８５３２号公報Japanese Unexamined Patent Publication No. 2012-08532 特開２０１０－０８６１５８号公報Japanese Unexamined Patent Publication No. 2010-08615
　しかしながら、従来の技術では、柔軟な運用に適応することが難しいという問題点があった。柔軟な運用としては、曜日や時間帯などによって、同一の装置を店員が操作するか、顧客が操作するかを切り替えるケースがある。例えば、日中は来店する顧客（来店客）が多いため、レジ用の情報処理装置に操作担当の店員を配置して取引を効率化し、夜間は来店客が少なくなるため来店客にレジ用の情報処理装置の操作を行わせて人員コストを削減する、といった形で運用を異ならせるケースである。 However, there was a problem that it was difficult to adapt to flexible operation with the conventional technology. As a flexible operation, there is a case where the clerk operates the same device or the customer operates it depending on the day of the week or the time zone. For example, since there are many customers (customers) who come to the store during the day, a clerk in charge of operation is assigned to the information processing device for the cash register to streamline transactions, and since the number of customers who come to the store decreases at night, the customers are used for the cash register. This is a case where the operation is different in the form of operating the information processing device to reduce the personnel cost.
　運用を切り替える場合には、レジ用の情報処理装置に複数の動作モード（店員操作モードと来店客操作モードなど）を設け、動作モードの選択を行えばよい。しかし、動作モードの切替は、レジ用の情報処理装置の動作を変更するものであり、レジ用の情報処理装置と連携する他の装置の動作を制御することはできない。 When switching the operation, the information processing device for the cash register may be provided with a plurality of operation modes (such as a clerk operation mode and a visitor operation mode), and the operation mode may be selected. However, switching the operation mode changes the operation of the information processing device for the cash register, and cannot control the operation of other devices linked with the information processing device for the cash register.
　例えば、レジ用の情報処理装置で商品の登録を行い、来店客が所有する携帯端末で決済を行う場合には、レジ用の情報処理装置がどの動作モードを使用中であるかに関わらず、携帯端末は画一的な処理を行うこととなる。 For example, when registering a product with the information processing device for cash register and making a payment with a mobile terminal owned by a customer, regardless of which operation mode the information processing device for cash register is using. The mobile terminal will perform uniform processing.
　これらのことから、複数の動作モードを備えた情報処理装置を用いる場合に、いかにして来店客の所有する携帯端末と連携するかが重要な課題となっていた。 From these facts, when using an information processing device equipped with a plurality of operation modes, how to cooperate with a mobile terminal owned by a customer has become an important issue.
　本発明は、上記従来技術の課題を解決するためになされたものであって、複数の動作モードを備えた情報処理装置を用いる場合に、来店客の所有する携帯端末と連携して、柔軟な運用に適応することのできる情報処理システム、情報処理装置及び情報処理方法を提供することを目的とする。 The present invention has been made to solve the above-mentioned problems of the prior art, and is flexible in cooperation with a mobile terminal owned by a customer when using an information processing device having a plurality of operation modes. An object of the present invention is to provide an information processing system, an information processing device, and an information processing method that can be adapted to the operation.
　上述した課題を解決し、目的を達成するため、本発明は、コードを読み取り可能であって来店客が所有する携帯端末と、店員及び／又は前記来店客による操作を受け付ける情報処理装置と、を含む情報処理システムであって、前記情報処理装置は、複数の動作モードから使用する動作モードを選択する選択部と前記選択部による選択結果に基づいてコード情報を生成するコード情報生成部と、前記コード情報生成部により生成されたコード情報を出力する出力部とを備え、前記携帯端末は、前記コード情報を読み込み、該コード情報から前記情報処理装置の動作モードを判別し、判別結果に応じて当該携帯端末の動作を変更することを特徴とする。 In order to solve the above-mentioned problems and achieve the object, the present invention provides a mobile terminal that can read a code and is owned by a customer, and an information processing device that accepts operations by a store clerk and / or the customer. In the information processing system including the information processing apparatus, the information processing apparatus includes a selection unit that selects an operation mode to be used from a plurality of operation modes, a code information generation unit that generates code information based on the selection result by the selection unit, and the above. The mobile terminal includes an output unit that outputs the code information generated by the code information generation unit, the mobile terminal reads the code information, determines the operation mode of the information processing device from the code information, and responds to the determination result. It is characterized in that the operation of the mobile terminal is changed.
　また、本発明は、上記発明において、前記選択部は、前記店員が操作を行う店員操作モードと前記来店客が操作を行う来店客操作モードとから使用する動作モードを選択することを特徴とする。 Further, the present invention is characterized in that, in the above invention, the selection unit selects an operation mode to be used from a store clerk operation mode in which the store clerk operates and a store visitor operation mode in which the store visitor operates. ..
　また、本発明は、上記発明において、前記情報処理装置は、商品の情報を登録する商品登録部をさらに備え、前記コード情報生成部は、前記商品登録部により登録された商品の決済に必要な決済情報と前記選択部により選択された動作モードとを示すコード情報を生成することを特徴とする。 Further, in the present invention, in the above invention, the information processing device further includes a product registration unit for registering product information, and the code information generation unit is necessary for settlement of the product registered by the product registration unit. It is characterized in that code information indicating the payment information and the operation mode selected by the selection unit is generated.
　また、本発明は、上記発明において、前記携帯端末は、前記コード情報から前記決済情報を取得して決済処理を行うことを特徴とする。 Further, the present invention is characterized in that, in the above invention, the mobile terminal acquires the payment information from the code information and performs payment processing.
　また、本発明は、上記発明において、前記携帯端末は、音声出力部もしくは画像出力部の少なくとも一方を有し、前記コード情報から判別した前記情報処理装置の動作モードに応じて前記音声出力部もしくは前記画像出力部の少なくとも一方の出力を変更することを特徴とする。 Further, in the present invention, in the above invention, the mobile terminal has at least one of an audio output unit and an image output unit, and the audio output unit or the audio output unit or It is characterized in that at least one output of the image output unit is changed.
　また、本発明は、上記発明において、前記携帯端末は、前記コード情報から取得した情報に基づく処理に異常が発生した場合に、前記情報処理装置の動作モードに応じて出力を異ならせることを特徴とする。 Further, the present invention is characterized in that, in the above invention, when an abnormality occurs in the processing based on the information acquired from the code information, the mobile terminal makes the output different according to the operation mode of the information processing device. And.
　また、本発明は、上記発明において、前記情報処理装置は、前記コード情報に基づいて前記決済が完了した旨の情報を受信することを特徴とする。 Further, the present invention is characterized in that, in the above invention, the information processing apparatus receives information indicating that the settlement has been completed based on the code information.
　また、本発明は、上記発明において、前記情報処理装置は、前記商品登録部により登録された商品の決済を行う決済部をさらに備え、前記決済部による決済を行うか前記コード情報生成部による前記コード情報の生成を行うかを選択可能であることを特徴とする。 Further, in the present invention, in the above invention, the information processing device further includes a settlement unit for making a payment for a product registered by the product registration unit, and either the payment unit makes a payment or the code information generation unit makes the payment. The feature is that it is possible to select whether to generate code information.
　また、本発明は、店員が操作を行う店員操作モードと来店客が操作を行う来店客操作モードとを有する情報処理装置であって、前記店員操作モードと前記来店客操作モードとを含む複数の動作モードから使用する動作モードを選択する選択部と、前記選択部による選択結果に基づいてコード情報を生成するコード情報生成部と、前記コード情報生成部により生成されたコード情報を出力する出力部とを有することを特徴とする。 Further, the present invention is an information processing device having a store clerk operation mode operated by a store clerk and a store visitor operation mode operated by a customer, and a plurality of information processing devices including the store clerk operation mode and the store visitor operation mode. A selection unit that selects the operation mode to be used from the operation modes, a code information generation unit that generates code information based on the selection result by the selection unit, and an output unit that outputs the code information generated by the code information generation unit. It is characterized by having and.
　また、本発明は、店員が操作を行う店員操作モードと来店客が操作を行う来店客操作モードとを有する情報処理装置における情報処理方法であって、前記店員操作モードと前記来店客操作モードとを含む複数の動作モードから使用する動作モードを選択する選択工程と、前記選択工程による選択結果に基づいてコード情報を生成するコード情報生成工程と、前記コード情報生成工程により生成されたコード情報を出力する出力工程と
を含むことを特徴とする。 Further, the present invention is an information processing method in an information processing device having a clerk operation mode operated by a clerk and a visitor operation mode operated by a visitor, and the clerk operation mode and the visitor operation mode A selection step of selecting an operation mode to be used from a plurality of operation modes including the above, a code information generation step of generating code information based on the selection result of the selection step, and a code information generated by the code information generation step. It is characterized by including an output process for outputting.
　本発明によれば、複数の動作モードを備えた情報処理装置を用いる場合に、来店客の所有する携帯端末と連携して、柔軟な運用に適応することができる。 According to the present invention, when an information processing device having a plurality of operation modes is used, it can be adapted to flexible operation in cooperation with a mobile terminal owned by a customer.
図１は、情報処理システムの概念を説明するための説明図である。FIG. 1 is an explanatory diagram for explaining the concept of an information processing system. 図２は、情報処理装置の機能構成を示す機能ブロック図である。FIG. 2 is a functional block diagram showing a functional configuration of the information processing apparatus. 図３は、携帯端末の機能構成を示す機能ブロック図である。FIG. 3 is a functional block diagram showing a functional configuration of a mobile terminal. 図４は、情報処理装置の処理手順を示すフローチャートである。FIG. 4 is a flowchart showing a processing procedure of the information processing apparatus. 図５は、携帯端末の動作の具体例についての説明図である。FIG. 5 is an explanatory diagram of a specific example of the operation of the mobile terminal. 図６は、決済装置の外観構成を示す斜視図である。FIG. 6 is a perspective view showing an external configuration of the payment device. 図７は、決済装置の機能構成を示す機能ブロック図である。FIG. 7 is a functional block diagram showing a functional configuration of the payment device. 図８は、紙幣処理ユニットの構成を示す構成図である。FIG. 8 is a configuration diagram showing a configuration of a bill processing unit. 図９は、硬貨処理ユニットの構成を示す構成図である。FIG. 9 is a configuration diagram showing a configuration of a coin processing unit. 図１０は、決済装置の処理手順を示すフローチャートである。FIG. 10 is a flowchart showing a processing procedure of the payment device.
　以下、添付図面を参照して、本発明に係る情報処理システム、情報処理装置及び情報処理方法の実施の形態を説明する。本実施の形態では、コンビニエンスストアやスーパーマーケット等の店内に配設された情報処理装置により購入対象の商品の情報を登録して決済を行う情報処理システムを示して説明を行う。 Hereinafter, embodiments of the information processing system, information processing apparatus, and information processing method according to the present invention will be described with reference to the accompanying drawings. In the present embodiment, an information processing system for registering information of a product to be purchased by an information processing device installed in a store such as a convenience store or a supermarket and making a payment will be described.
　図１は、情報処理システムの概念を説明するための説明図である。図１に示した情報処理装置１０は、コンビニエンスストアやスーパーマーケット等の店内に設置され、顧客である来店客が購入を希望した商品の登録を行うＰＯＳ端末装置である。 FIG. 1 is an explanatory diagram for explaining the concept of the information processing system. The information processing device 10 shown in FIG. 1 is a POS terminal device that is installed in a store such as a convenience store or a supermarket and registers a product that a customer who is a customer wants to purchase.
　情報処理装置１０は、店員操作モードと来店客操作モードとを含む複数の動作モードを有し、使用する動作モードを選択することができる。店員操作モードは、店員が情報処理装置１０を操作して商品登録を行う動作モードである。来店客操作モードは、来店客が情報処理装置１０を操作して商品登録を行う動作モードである。 The information processing device 10 has a plurality of operation modes including a clerk operation mode and a visitor operation mode, and the operation mode to be used can be selected. The clerk operation mode is an operation mode in which the clerk operates the information processing device 10 to register products. The store visitor operation mode is an operation mode in which the store visitor operates the information processing device 10 to register the product.
　情報処理装置１０は、開店時や所定の時刻などに動作モードの選択を行う（Ｓ０）。情報処理装置１０は、選択した動作モードで商品の登録を行う。また、情報処理装置１０は、登録された商品の価格を合計した決済金額を算定し、決済金額を含む決済用データを生成する（Ｓ１）。 The information processing device 10 selects an operation mode when the store is opened or at a predetermined time (S0). The information processing device 10 registers the product in the selected operation mode. Further, the information processing device 10 calculates the settlement amount by totaling the prices of the registered products, and generates settlement data including the settlement amount (S1).
　情報処理装置１０は、決済用データと自装置の動作モードを示す情報とを含む二次元コードを生成し（Ｓ２）、所定の表示部に二次元コードを表示出力する（Ｓ３）。 The information processing device 10 generates a two-dimensional code including payment data and information indicating an operation mode of the own device (S2), and displays and outputs the two-dimensional code on a predetermined display unit (S3).
　来店客が所有する携帯端末２０は、情報処理装置１０によって出力された二次元コードを読み取り（Ｓ４）、決済用データを取得するとともに情報処理装置１０の動作モードを判別する。 The mobile terminal 20 owned by the customer reads the two-dimensional code output by the information processing device 10 (S4), acquires payment data, and determines the operation mode of the information processing device 10.
　携帯端末２０は、判別した動作モードに応じて動作を変更する（Ｓ５）。すなわち、携帯端末２０は、情報処理装置１０が店員操作モードであれば、店員操作モードに適応した動作を行い、情報処理装置１０が来店客操作モードであれば、来店客操作モードに適応した動作を行うことになる。 The mobile terminal 20 changes its operation according to the determined operation mode (S5). That is, the mobile terminal 20 performs an operation adapted to the store clerk operation mode when the information processing device 10 is in the store clerk operation mode, and an operation adapted to the store visitor operation mode when the information processing device 10 is in the store visitor operation mode. Will be done.
　また、携帯端末２０は、決済用データを用いて決済サーバ３０に決済要求を送信する（Ｓ６）。具体的には、決済用データには、決済金額と決済完了通知の宛先としての情報処理装置１０のアドレス情報が含まれている。携帯端末２０は、来店客の口座番号などを決済用口座として管理しており、決済金額、決済完了通知の宛先、決済用口座を指定した決済要求を決済サーバ３０に送信することになる。 Further, the mobile terminal 20 transmits a payment request to the payment server 30 using the payment data (S6). Specifically, the payment data includes the payment amount and the address information of the information processing device 10 as the destination of the payment completion notification. The mobile terminal 20 manages the account number of the visitor as a payment account, and sends a payment request specifying the payment amount, the destination of the payment completion notification, and the payment account to the payment server 30.
　決済サーバ３０は、決済要求を受け付けると、指定された決済用口座の残高から決済金額を減算することで決済を実行し、情報処理装置１０に決済完了通知を送信する（Ｓ７）。情報処理装置１０は、決済完了通知を受け付けたときに登録した商品に係る取引を完了する。 When the payment server 30 receives the payment request, the payment server 30 executes the payment by subtracting the payment amount from the balance of the designated payment account, and sends a payment completion notification to the information processing device 10 (S7). The information processing device 10 completes the transaction related to the product registered when the payment completion notification is received.
　このように、図１に示した情報処理システムは、商品登録を行う情報処理装置１０が複数の動作モードから使用する動作モードを選択し、登録した商品の決済に用いる決済用データと動作モードの選択結果とを含む二次元コードを生成して表示出力し、携帯端末２０が二次元コードを読み込んで判別した動作モードに応じて当該携帯端末２０の動作を変更するとともに、決済用データに基づいて決済を行う。このため、複数の動作モードを備えた情報処理装置１０を用いる場合であっても、柔軟な運用に適応することができる。 As described above, in the information processing system shown in FIG. 1, the information processing device 10 that registers the product selects the operation mode to be used from the plurality of operation modes, and the payment data and the operation mode used for the payment of the registered product. A two-dimensional code including the selection result is generated, displayed and output, and the operation of the mobile terminal 20 is changed according to the operation mode determined by the mobile terminal 20 by reading the two-dimensional code, and based on the payment data. Make a payment. Therefore, even when the information processing device 10 having a plurality of operation modes is used, it can be adapted to flexible operation.
　次に、情報処理装置１０の構成について説明する。図２は、情報処理装置１０の機能構成を示す機能ブロック図である。図２に示すように情報処理装置１０は、表示部１１、操作部１２、通信部１３、記憶部１４及び制御部１５を有する。 Next, the configuration of the information processing device 10 will be described. FIG. 2 is a functional block diagram showing a functional configuration of the information processing device 10. As shown in FIG. 2, the information processing device 10 includes a display unit 11, an operation unit 12, a communication unit 13, a storage unit 14, and a control unit 15.
　表示部１１は、液晶ディスプレイなどの表示出力を行う出力インタフェースである。操作部１２は、ボタンやキーなどの操作入力を受け付ける入力インタフェースである。また、タッチパネルディスプレイを用いて表示部１１と操作部１２を一体に形成してもよい。通信部１３は、決済サーバ３０などの外部の装置との通信を行う通信インタフェースである。記憶部１４は、ハードディスクドライブやフラッシュメモリ等の記憶デバイスであり、情報処理装置１０の動作に係る各種データを記憶する。 The display unit 11 is an output interface that outputs a display such as a liquid crystal display. The operation unit 12 is an input interface that accepts operation inputs such as buttons and keys. Further, the display unit 11 and the operation unit 12 may be integrally formed by using the touch panel display. The communication unit 13 is a communication interface that communicates with an external device such as a payment server 30. The storage unit 14 is a storage device such as a hard disk drive or a flash memory, and stores various data related to the operation of the information processing device 10.
　制御部１５は、ＣＰＵ（Ｃｅｎｔｒａｌ　Ｐｒｏｃｅｓｓｉｎｇ　Ｕｎｉｔ）などであり、記憶部１４から所定のプログラムを読み出して実行することにより、動作モード選択部１５ａ、購入商品登録部１５ｂ、コード生成部１５ｃ及びコード出力部１５ｄなどの機能を実現する。 The control unit 15 is a CPU (Central Processing Unit) or the like, and by reading a predetermined program from the storage unit 14 and executing the control unit 15, the operation mode selection unit 15a, the purchased product registration unit 15b, the code generation unit 15c, and the code output unit Realize functions such as 15d.
　動作モード選択部１５ａは、複数の動作モードから、使用する動作モードを選択する。複数の動作モードには、店員が操作を行う店員操作モードと来店客が操作を行う来店客操作モードとが含まれる。 The operation mode selection unit 15a selects the operation mode to be used from a plurality of operation modes. The plurality of operation modes include a store clerk operation mode in which the store clerk operates and a store visitor operation mode in which the store visitor operates.
　動作モードの選択は、店員による操作に基づいて行ってもよいし、設定により自律的に行ってもよい。自律的に動作モードを選択する場合には、選択を実行するタイミングと選択する動作モードとを予め指定する設定が行われる。かかる設定により、例えば、情報処理装置１０の起動時、店舗の開店時、所定の時刻などに指定した動作モードへの切替が可能である。選択した動作モードは、情報処理装置１０の動作終了など、次の動作モードが選択される所定の条件が満たされるまで維持される。 The operation mode may be selected based on the operation by the clerk or autonomously depending on the setting. When the operation mode is selected autonomously, the timing for executing the selection and the operation mode to be selected are set in advance. With such a setting, it is possible to switch to a designated operation mode at, for example, when the information processing device 10 is started, when the store is opened, or at a predetermined time. The selected operation mode is maintained until a predetermined condition for selecting the next operation mode, such as the end of the operation of the information processing apparatus 10, is satisfied.
　購入商品登録部１５ｂは、購入対象となる商品の登録を行う。商品の登録は、操作部１２による操作で商品の情報を受け付けて行ってもよいし、商品に付されたバーコードの読み取りなどで行ってもよい。購入商品登録部１５ｂは、登録した商品の価格を合計した決済金額を算定する。 The purchased product registration unit 15b registers the product to be purchased. The product registration may be performed by receiving the product information by the operation by the operation unit 12, or by reading the barcode attached to the product. The purchased product registration unit 15b calculates the settlement amount by totaling the prices of the registered products.
　コード生成部１５ｃは、二次元コードを生成する。具体的には、コード生成部１５ｃは、まず、購入商品登録部１５ｂが算定した決済金額と、決済完了通知の宛先としての情報処理装置１０のアドレス情報とを含む決済用データを生成する。そして、コード生成部１５ｃは、決済用データと選択中の動作モードを示す情報とを符号化することで二次元コードを生成する。 The code generation unit 15c generates a two-dimensional code. Specifically, the code generation unit 15c first generates payment data including the payment amount calculated by the purchased product registration unit 15b and the address information of the information processing device 10 as the destination of the payment completion notification. Then, the code generation unit 15c generates a two-dimensional code by encoding the settlement data and the information indicating the operation mode being selected.
　コード出力部１５ｄは、コード生成部１５ｃにより生成された二次元コードを表示部１１に出力する。情報処理装置１０は、二次元コードの表示後、決済サーバ３０から決済完了通知を受信したときに、登録した商品に係る取引を完了し、次の来店客の取引を受け付け可能となる。 The code output unit 15d outputs the two-dimensional code generated by the code generation unit 15c to the display unit 11. When the information processing device 10 receives the payment completion notification from the payment server 30 after displaying the two-dimensional code, the information processing device 10 completes the transaction related to the registered product and can accept the transaction of the next visitor.
　次に、携帯端末２０の構成について説明する。図３は、携帯端末２０の機能構成を示す機能ブロック図である。携帯端末２０は、例えばスマートフォン、タブレット端末、ウェアラブル端末（腕時計、眼鏡）又はこれらの組み合わせなどであり、表示操作部２１、スピーカ２２、カメラ２３、通信部２４、記憶部２５及び制御部２６などを有する。 Next, the configuration of the mobile terminal 20 will be described. FIG. 3 is a functional block diagram showing a functional configuration of the mobile terminal 20. The mobile terminal 20 is, for example, a smartphone, a tablet terminal, a wearable terminal (wrist watch, glasses) or a combination thereof, and includes a display operation unit 21, a speaker 22, a camera 23, a communication unit 24, a storage unit 25, a control unit 26, and the like. Have.
　表示操作部２１は、例えばタッチパネルディスプレイのように表示出力や操作入力を行う入出力インタフェースである。スピーカ２２は、音声出力を行う出力インタフェースである。カメラ２３は、二次元コードの撮像などに用いられる撮像デバイスである。通信部２４は、インターネット等の所定のネットワークを介して決済サーバ３０などとデータ通信するための通信インタフェースである。記憶部２５は、不揮発性メモリ等の記憶デバイスであり、各種プログラムや決済用口座の口座番号などを記憶する。 The display operation unit 21 is an input / output interface for performing display output and operation input, such as a touch panel display. The speaker 22 is an output interface that outputs audio. The camera 23 is an imaging device used for imaging a two-dimensional code or the like. The communication unit 24 is a communication interface for data communication with the payment server 30 and the like via a predetermined network such as the Internet. The storage unit 25 is a storage device such as a non-volatile memory, and stores various programs, account numbers of payment accounts, and the like.
　制御部２６は、ＣＰＵなどであり、記憶部２５から所定のプログラムを読み出して実行することにより、コード読取部２６ａ、動作制御部２６ｂ及び決済要求部２６ｃなどの機能を実現する。 The control unit 26 is a CPU or the like, and realizes functions such as a code reading unit 26a, an operation control unit 26b, and a payment request unit 26c by reading a predetermined program from the storage unit 25 and executing the program.
　コード読取部２６ａは、カメラ２３による撮像結果から二次元コードを検出し、検出した二次元コードを復号する。情報処理装置１０が表示出力した二次元コードをカメラ２３により撮像すれば、コード読取部２６ａが二次元コードを検出して復号し、決済用データを取得するとともに情報処理装置１０の動作モードを判別することができる。 The code reading unit 26a detects the two-dimensional code from the image pickup result by the camera 23 and decodes the detected two-dimensional code. When the two-dimensional code displayed and output by the information processing device 10 is imaged by the camera 23, the code reading unit 26a detects and decodes the two-dimensional code, acquires payment data, and determines the operation mode of the information processing device 10. can do.
　動作制御部２６ｂは、判別した情報処理装置１０の動作モードに応じて携帯端末２０の動作を変更する。情報処理装置１０の動作モードに応じた携帯端末２０の詳細な動作については後述する。 The operation control unit 26b changes the operation of the mobile terminal 20 according to the operation mode of the determined information processing device 10. The detailed operation of the mobile terminal 20 according to the operation mode of the information processing device 10 will be described later.
　動作の変更には、表示操作部２１による表示出力の変更とスピーカ２２による音声出力の変更とが含まれる。例えば、二次元コードから取得した情報に基づく処理に異常が発生した場合に、動作制御部２６ｂは、情報処理装置１０の動作モードに応じた表示出力と音声出力を行うことができる。 The change in operation includes a change in display output by the display operation unit 21 and a change in audio output by the speaker 22. For example, when an abnormality occurs in the processing based on the information acquired from the two-dimensional code, the operation control unit 26b can perform display output and voice output according to the operation mode of the information processing device 10.
　決済要求部２６ｃは、取得した決済用データを用いて決済サーバ３０に決済要求を送信する。決済用データには、決済金額と決済完了通知の宛先としての情報処理装置１０のアドレス情報とが含まれている。決済要求部２６ｃは、記憶部２５などから決済用口座を読み出し、決済金額、決済完了通知の宛先、決済用口座を指定した決済要求を、通信部２４を介して決済サーバ３０に送信する。 The payment request unit 26c transmits a payment request to the payment server 30 using the acquired payment data. The payment data includes the payment amount and the address information of the information processing device 10 as the destination of the payment completion notification. The payment request unit 26c reads the payment account from the storage unit 25 or the like, and transmits a payment request specifying the payment amount, the destination of the payment completion notification, and the payment account to the payment server 30 via the communication unit 24.
　次に、情報処理装置１０の処理手順について説明する。図４は、情報処理装置１０の処理手順を示すフローチャートである。まず、情報処理装置１０の動作モード選択部１５ａは、起動時などの処理開始時に動作モードの選択を行う（ステップＳ１０１）。その後、購入商品登録部１５ｂは、取引受付を待機する（ステップＳ１０２）。取引とは、購入商品の登録開始から決済完了までであり、取引受付の待機とは、来店客が現れて購入商品の登録を開始するのを待機している状態である。 Next, the processing procedure of the information processing device 10 will be described. FIG. 4 is a flowchart showing a processing procedure of the information processing apparatus 10. First, the operation mode selection unit 15a of the information processing device 10 selects the operation mode at the start of processing such as at startup (step S101). After that, the purchased product registration unit 15b waits for the transaction acceptance (step S102). The transaction is from the start of registration of the purchased product to the completion of payment, and the waiting for the transaction reception is the state of waiting for the visitor to appear and start the registration of the purchased product.
　購入商品登録部１５ｂは、購入商品の登録を行い（ステップＳ１０３）、登録した商品の価格を合計して決済金額を算定する。コード生成部１５ｃは、決済金額と、決済完了通知の宛先としての情報処理装置１０のアドレス情報とを含む決済用データを生成する（ステップＳ１０４）。そして、コード生成部１５ｃは、決済用データと選択中の動作モードを示す二次元コードを生成する（ステップＳ１０５）。 The purchased product registration unit 15b registers the purchased product (step S103), totals the prices of the registered products, and calculates the settlement amount. The code generation unit 15c generates payment data including the payment amount and the address information of the information processing device 10 as the destination of the payment completion notification (step S104). Then, the code generation unit 15c generates a two-dimensional code indicating the settlement data and the selected operation mode (step S105).
　コード出力部１５ｄは、コード生成部１５ｃにより生成された二次元コードを表示部１１に表示することで出力する（ステップＳ１０６）。二次元コードの表示後、コード出力部１５ｄは、決済サーバ３０から決済完了通知を受信したか否かを判定する（ステップＳ１０７）。決済完了通知を受信していなければ（ステップＳ１０７；Ｎｏ）、コード出力部１５ｄは、ステップＳ１０７を繰り返し、決済完了通知の受信を待機する。 The code output unit 15d outputs the two-dimensional code generated by the code generation unit 15c by displaying it on the display unit 11 (step S106). After displaying the two-dimensional code, the code output unit 15d determines whether or not the payment completion notification has been received from the payment server 30 (step S107). If the payment completion notification has not been received (step S107; No), the code output unit 15d repeats step S107 and waits for the payment completion notification to be received.
　決済完了通知を受信すると（ステップＳ１０７；Ｙｅｓ）、コード出力部１５ｄは、１つの取引を完了する（ステップＳ１０８）。ステップＳ１０８の後、次の取引が許可されていれば（ステップＳ１０９；Ｙｅｓ）、ステップＳ１０２に移行し、取引受付を待機する。そして、次の取引が許可されない場合に（ステップＳ１０９；Ｎｏ）、処理を終了する。ここで、次の取引が許可されない場合とは、営業時間が終了した場合、メンテナンスが必要となった場合、動作モードの変更が必要となった場合、情報処理装置１０の電源を落とす場合などである。 Upon receiving the payment completion notification (step S107; Yes), the code output unit 15d completes one transaction (step S108). After step S108, if the next transaction is permitted (step S109; Yes), the process proceeds to step S102 and waits for transaction acceptance. Then, when the next transaction is not permitted (step S109; No), the process ends. Here, the cases where the next transaction is not permitted are when the business hours are over, maintenance is required, the operation mode needs to be changed, the power of the information processing device 10 is turned off, and the like. is there.
　次に、携帯端末２０における動作の具体例について説明する。図５は、携帯端末２０の動作の具体例についての説明図である。図５では、携帯端末２０が二次元コードを２度読み取ることでエラーが発生した場合に、情報処理装置１０の動作モードに応じて異なる出力を行っている。 Next, a specific example of the operation of the mobile terminal 20 will be described. FIG. 5 is an explanatory diagram of a specific example of the operation of the mobile terminal 20. In FIG. 5, when an error occurs when the mobile terminal 20 reads the two-dimensional code twice, different outputs are output according to the operation mode of the information processing device 10.
　具体的には、まず、携帯端末２０が同一の二次元コードを２度続けて読み取ると（Ｅ１）、携帯端末２０は、２度読みエラー表示を行う（Ｅ２）。携帯端末２０に読み取られた二次元コードから情報処理装置１０が店員操作モードであると判別したとする。このとき、携帯端末２０は、来店客用メッセージ表示「店員に画面を見せて対応を依頼してください。」（Ｅ３ａ）、店員用メッセージ表示「二重引き落とし発生表示金額を返金してください。」（Ｅ４ａ）、来店客用メッセージ表示「ご不明な場合は店員にお問合せください。」（Ｅ５ａ）を順次行う。Ｅ３ａ～Ｅ５ａのメッセージ表示は、自動的に表示されてもよいし、来店客又は店員が操作することによって順次表示されてもよい。 Specifically, first, when the mobile terminal 20 reads the same two-dimensional code twice in succession (E1), the mobile terminal 20 displays a double reading error (E2). It is assumed that the information processing device 10 is determined to be in the clerk operation mode from the two-dimensional code read by the mobile terminal 20. At this time, the mobile terminal 20 displays a message for the customer "Please show the screen to the clerk and ask for a response" (E3a), and a message display for the clerk "Please refund the displayed amount of double withdrawal." (E4a), message display for customers "If you have any questions, please contact the clerk." (E5a) will be performed in sequence. The message displays of E3a to E5a may be automatically displayed, or may be sequentially displayed by being operated by a visitor or a clerk.
　一方、携帯端末２０に読み取られた二次元コードから情報処理装置１０が来店客操作モードであると判別したとする。このとき、携帯端末２０は、来店客用メッセージ表示「コールセンタから対応内容を通知します。」（Ｅ３ｂ）、来店客用メッセージ表示「二重引き落としが発生しました。表示金額をセンタ（決済サーバ）からチャージしました。」（Ｅ４ｂ）、来店客用メッセージ表示「ご不明な場合は下記コールセンタにお問合せください。」（Ｅ５ｂ）を順次行う。Ｅ３ｂ～Ｅ５ｂのメッセージ表示は、自動的に表示されてもよいし、来店客が操作することによって順次表示されてもよい。 On the other hand, it is assumed that the information processing device 10 is determined to be in the customer operation mode from the two-dimensional code read by the mobile terminal 20. At this time, the mobile terminal 20 displays a message for the customer "The call center notifies the correspondence" (E3b) and a message display for the customer "Double withdrawal has occurred. The displayed amount is displayed at the center (payment server). "Charged from." (E4b), message display for customers "If you have any questions, please contact the call center below." (E5b). The message displays of E3b to E5b may be automatically displayed, or may be sequentially displayed by being operated by a visitor.
　なお、情報処理装置１０が来店客操作モードである場合には、周辺に店員がいなかったり、そもそも店員のいない無人店舗だったりする。このような場合には、上記エラーが発生しても、店員がその場で対応することができないので、自動でエラー解除を行ったり、来店客がコールセンタに問い合わせてエラー解除を行ったりする。 When the information processing device 10 is in the customer operation mode, there may be no clerk in the vicinity, or the store may be an unmanned store without a clerk in the first place. In such a case, even if the above error occurs, the clerk cannot respond on the spot, so the error is automatically canceled, or the customer inquires at the call center to cancel the error.
　このように、情報処理装置１０が店員操作モードか来店客操作モードかに応じて、エラー発生時における携帯端末２０のメッセージ表示内容を変更することにより、来店客は具体的にどのような対応を採ればよいのかが分かり、情報処理システムの信頼性を向上させることができる。 In this way, by changing the message display content of the mobile terminal 20 when an error occurs according to whether the information processing device 10 is in the store clerk operation mode or the store visitor operation mode, the store visitor specifically responds. It is possible to know whether to adopt it and improve the reliability of the information processing system.
　次に、変形例について説明する。これまでの説明では、情報処理装置１０が商品登録を行い、その後、決済については常に携帯端末２０を用いる構成を例示した。変形例では、商品登録、貨幣決済、ペイメントカードによる決済の機能を有する決済装置が、決済方法の一つとして携帯端末２０による決済を選択可能な構成について説明を行う。この構成では、決済装置が複数の動作モードを有する情報処理装置として機能する。 Next, a modified example will be described. In the description so far, the configuration in which the information processing device 10 registers the product and then the mobile terminal 20 is always used for the payment is illustrated. In a modified example, a configuration will be described in which a payment device having functions of product registration, monetary payment, and payment by a payment card can select payment by a mobile terminal 20 as one of the payment methods. In this configuration, the payment device functions as an information processing device having a plurality of operation modes.
　図６は、決済装置１１０の外観構成を示す斜視図である。図６に示すように、決済装置１１０は、ＰＯＳレジ１２０（図７参照）の表示操作部１２１、バーコードリーダ１２２及びカードリーダ１２３と、釣銭機１３０（図７参照）の表示操作部１３２、紙幣投入口４１ａ、紙幣投出口４２ａ、硬貨投入口５１及び硬貨払出口５５とを有する。 FIG. 6 is a perspective view showing an external configuration of the payment device 110. As shown in FIG. 6, the payment device 110 includes a display operation unit 121, a bar code reader 122 and a card reader 123 of the POS cash register 120 (see FIG. 7), and a display operation unit 132 of the change machine 130 (see FIG. 7). It has a bill insertion slot 41a, a bill ejection outlet 42a, a coin insertion slot 51, and a coin payment outlet 55.
　また、決済装置１１０には、商品台１１１及び商品台１１２が併設されている。商品台１１１と商品台１１２の一方は、未登録の商品を載置する台であり、他方は登録済の商品を載置する台である。例えば、商品台１１１を未登録の商品の載置に用い、商品台１１２を登録済の商品の載置に用いる場合には、商品台１１１に買い物かごのイラストを付し、商品台１１２に買い物袋のイラストを付しておく。 In addition, the payment device 110 is provided with a product stand 111 and a product stand 112. One of the product stand 111 and the product stand 112 is a stand on which unregistered products are placed, and the other is a stand on which registered products are placed. For example, when the product stand 111 is used for placing an unregistered product and the product stand 112 is used for placing a registered product, the product stand 111 is attached with an illustration of a shopping basket and the product stand 112 is used for shopping. I will attach an illustration of the bag.
　来店客は、購入対象の商品を買い物かごに入れたままの状態で商品台１１１に載置し、商品をとりだしてバーコードリーダ１２２に翳して登録し、商品台１１２に移す操作を買い物かごの全ての商品について行う。なお、バーコードリーダ１２２は、商品に付されたバーコードを読み取ることで商品の名称や価格等の情報を取得することができ、決済装置１１０はバーコードから取得された情報を用いて商品の登録を行う。 A visitor places the product to be purchased on the product stand 111 while it is still in the shopping cart, takes out the product, holds it in the barcode reader 122, registers it, and moves it to the product stand 112. Do for all products. The barcode reader 122 can acquire information such as the name and price of the product by reading the barcode attached to the product, and the payment device 110 uses the information acquired from the barcode to obtain information about the product. Register.
　ＰＯＳレジ１２０の表示操作部１２１は、液晶タッチパネルディスプレイなどであり、操作の案内表示や登録された商品の表示を行う他、各種操作入力を受け付けることができる。カードリーダ１２３は、クレジットカード、デビットカード、プリペイドカード等のペイメントカードによる決済時に用いられる。 The display operation unit 121 of the POS cash register 120 is a liquid crystal touch panel display or the like, and can receive various operation inputs in addition to displaying operation guidance and displaying registered products. The card reader 123 is used at the time of payment by a payment card such as a credit card, a debit card, or a prepaid card.
　紙幣投入口４１ａと硬貨投入口５１は、それぞれ紙幣と硬貨の投入に用いられ、紙幣投出口４２ａと硬貨払出口５５は、それぞれ紙幣と硬貨の投出に用いられる。例えば、来店客は、商品の登録後、表示操作部１２１に表示された価格を確認し、商品の対価となる貨幣を紙幣投入口４１ａや硬貨投入口５１に投入する。そして、釣銭の出金処理が必要であれば、決済装置１１０は紙幣投出口４２ａや硬貨払出口５５へ釣銭としての貨幣を出金処理する。 The bill insertion slot 41a and the coin insertion slot 51 are used for inserting bills and coins, respectively, and the bill ejection port 42a and the coin payment outlet 55 are used for ejecting bills and coins, respectively. For example, after registering the product, the customer confirms the price displayed on the display operation unit 121, and inserts the money to be the consideration of the product into the bill insertion slot 41a or the coin insertion slot 51. Then, if it is necessary to withdraw the change, the settlement device 110 withdraws the money as change to the bill ejection port 42a and the coin payment outlet 55.
　釣銭機１３０の表示操作部１３２は、液晶タッチパネルディスプレイ等であり、釣銭機１３０に収納された貨幣の金種別在高の表示や検知した障害に係る表示など、釣銭機１３０に係る表示を行うとともに、釣銭機１３０に係る操作の受付を行う。 The display operation unit 132 of the change machine 130 is a liquid crystal touch panel display or the like, and displays the change machine 130, such as the display of the denomination amount of money stored in the change machine 130 and the display of the detected obstacle. , Accepts operations related to the change machine 130.
　図７は、決済装置１１０の機能構成を示す機能ブロック図である。図７に示すように、決済装置１１０は、商品の登録を行うＰＯＳレジ１２０と貨幣の入出金を行う釣銭機１３０とを有している。 FIG. 7 is a functional block diagram showing a functional configuration of the payment device 110. As shown in FIG. 7, the payment device 110 has a POS cash register 120 for registering goods and a change machine 130 for depositing and withdrawing money.
　ＰＯＳレジ１２０は、既に説明した表示操作部１２１、バーコードリーダ１２２及びカードリーダ１２３に加え、印字部１２４、通信部１２５及びＰＯＳ制御部１２６を有する。印字部１２４は、取引内容を印字したレシートなどの発行に用いられる。レシートに印字される取引内容は、例えば取引日時、登録された商品の名称、価格、投入された貨幣の金額、釣銭の金額などである。通信部１２５は、釣銭機１３０や外部のサーバとの通信を行う通信インタフェースである。外部のサーバには、決済サーバ３０の他、販売管理を行うサーバや、電子マネー管理サーバが含まれる。 The POS cash register 120 has a printing unit 124, a communication unit 125, and a POS control unit 126 in addition to the display operation unit 121, the barcode reader 122, and the card reader 123 already described. The printing unit 124 is used for issuing a receipt or the like on which the transaction details are printed. The transaction details printed on the receipt are, for example, the transaction date and time, the name of the registered product, the price, the amount of money inserted, the amount of change, and the like. The communication unit 125 is a communication interface that communicates with the change machine 130 and an external server. The external server includes a payment server 30, a server that manages sales, and an electronic money management server.
　ＰＯＳ制御部１２６は、ＰＯＳレジ１２０の各機能ブロックを制御する。ＰＯＳ制御部１２６は、動作モード選択部１２６ａ、購入商品登録部１２６ｂ、決済部１２６ｃ、コード生成部１２６ｄ及びコード出力部１２６ｅを有する。また、ＰＯＳ制御部１２６は、商品台１１１及び商品台１１２にそれぞれ設けられた重量センサ１２７ａ及び重量センサ１２７ｂから重量の計測結果を取得することができる。ここでは、重量センサ１２７ａを未登録の商品の載置に用いる商品台１１１に設け、重量センサ１２７ｂを登録済の商品の載置に用いる商品台１１２に設けた構成を例に説明する。 The POS control unit 126 controls each functional block of the POS cash register 120. The POS control unit 126 includes an operation mode selection unit 126a, a purchased product registration unit 126b, a settlement unit 126c, a code generation unit 126d, and a code output unit 126e. Further, the POS control unit 126 can acquire the weight measurement result from the weight sensor 127a and the weight sensor 127b provided on the product stand 111 and the product stand 112, respectively. Here, a configuration will be described in which the weight sensor 127a is provided on the product stand 111 used for placing an unregistered product, and the weight sensor 127b is provided on the product stand 112 used for placing a registered product as an example.
　動作モード選択部１２６ａは、複数の動作モードから使用する動作モードを選択する処理部である。複数の動作モードには、店員が操作を行う店員操作モードと来店客が操作を行う来店客操作モードとが含まれる。 The operation mode selection unit 126a is a processing unit that selects an operation mode to be used from a plurality of operation modes. The plurality of operation modes include a store clerk operation mode in which the store clerk operates and a store visitor operation mode in which the store visitor operates.
　動作モードの選択は、店員による操作に基づいて行ってもよいし、設定により自律的に行ってもよい。自律的に動作モードを選択する場合には、選択を実行するタイミングと選択する動作モードとを予め指定する設定が行われる。かかる設定により、例えば、決済装置１１０の起動時、店舗の開店時、所定の時刻などに指定した動作モードへの切替が可能である。選択した動作モードは、決済装置１１０の動作終了など、次の動作モードが選択される所定の条件が満たされるまで維持される。 The operation mode may be selected based on the operation by the clerk or autonomously depending on the setting. When the operation mode is selected autonomously, the timing for executing the selection and the operation mode to be selected are set in advance. With such a setting, it is possible to switch to a designated operation mode at, for example, when the payment device 110 is activated, when the store is opened, or at a predetermined time. The selected operation mode is maintained until a predetermined condition for selecting the next operation mode, such as the end of operation of the payment device 110, is satisfied.
　購入商品登録部１２６ｂは、購入対象となる商品の登録を行う。具体的には、バーコードリーダ１２２が、商品に付されたバーコードを読み取って商品の名称や価格等の情報を取得した場合に、購入商品登録部１２６ｂは、取得された情報を用いて商品の登録を行い、登録した商品を表示操作部１２１に表示する。 The purchased product registration unit 126b registers the product to be purchased. Specifically, when the barcode reader 122 reads the barcode attached to the product and acquires information such as the product name and price, the purchased product registration unit 126b uses the acquired information to acquire the product. Is registered, and the registered product is displayed on the display operation unit 121.
　購入商品登録部１２６ｂは、重量センサ１２７ａ及び重量センサ１２７ｂの計測結果を用いて登録した商品が商品台１１２に置かれたか否かを判定する。登録した商品が商品台１１２に置かれた場合に、次の商品を登録可能な状態となる。 The purchased product registration unit 126b determines whether or not the registered product is placed on the product stand 112 using the measurement results of the weight sensor 127a and the weight sensor 127b. When the registered product is placed on the product stand 112, the next product can be registered.
　商品の登録前に生じた重量センサ１２７ａの計測結果の減少が商品の重量に対応する。このため、重量センサ１２７ｂの計測結果が商品の重量分増加したときに「登録した商品が商品台１１２に置かれた」と判定されて、次の商品の登録が可能となる。 The decrease in the measurement result of the weight sensor 127a that occurred before the product was registered corresponds to the weight of the product. Therefore, when the measurement result of the weight sensor 127b increases by the weight of the product, it is determined that "the registered product has been placed on the product stand 112", and the next product can be registered.
　また、購入商品登録部１２６ｂは、重量センサ１２７ａによる登録前の商品の計測結果が、買い物かごの登録済商品の重量相当となり、最後に登録された商品が商品台１１２に置かれたと判定した場合に、商品の登録を終了する。そして、購入商品登録部１２６ｂは、登録した商品の価格を合計した決済金額を算定し、表示操作部１２１に表示する。 Further, when the purchased product registration unit 126b determines that the measurement result of the product before registration by the weight sensor 127a is equivalent to the weight of the registered product in the shopping cart and the last registered product is placed on the product stand 112. At the end of product registration. Then, the purchased product registration unit 126b calculates the settlement amount by totaling the prices of the registered products and displays it on the display operation unit 121.
　決済部１２６ｃは、貨幣やペイメントカードによる決済を行う処理部である。決済部１２６ｃは、ペイメントカードによる決済が選択された場合には、カードリーダ１２３に挿入されたペイメントカードからカードＩＤ等の情報を取得し、決済金額とともに外部のサーバに送信することで決済を行う。 The settlement unit 126c is a processing unit that makes payments using money or payment cards. When payment by a payment card is selected, the payment unit 126c acquires information such as a card ID from the payment card inserted in the card reader 123 and sends the payment together with the payment amount to an external server to make the payment. ..
　また、決済部１２６ｃは、現金による決済が選択された場合には、釣銭機１３０に入金受付を指示し、釣銭機１３０から受付金額を取得して、受付金額と決済金額とを比較する。比較の結果、受付金額が決済金額と一致する場合は、釣銭は不要であり、決済部１２６ｃは、決済を完了する。受付金額が決済金額を超える場合は、決済部１２６ｃは、受付金額と決済金額との差分を釣銭金額として算定し、釣銭機１３０に釣銭金額分の出金を指示する。そして、決済部１２６ｃは、釣銭機１３０から出金完了の通知を受けた場合に、決済を完了する。 Further, when the settlement by cash is selected, the settlement unit 126c instructs the change machine 130 to accept the payment, acquires the acceptance amount from the change machine 130, and compares the acceptance amount with the settlement amount. As a result of the comparison, if the received amount matches the settlement amount, no change is required and the settlement unit 126c completes the settlement. When the received amount exceeds the settlement amount, the settlement unit 126c calculates the difference between the received amount and the settlement amount as the change amount, and instructs the change machine 130 to withdraw the change amount. Then, when the settlement unit 126c receives the notification of the withdrawal completion from the change machine 130, the settlement unit 126c completes the settlement.
　コード生成部１２６ｄは、二次元コードを介した携帯端末２０による決済が選択された場合に、二次元コードを生成する。具体的には、コード生成部１２６ｄは、まず、購入商品登録部１２６ｂが算定した決済金額と、決済完了通知の宛先としての決済装置１１０のアドレス情報とを含む決済用データを生成する。そして、コード生成部１２６ｄは、決済用データと選択中の動作モードを示す情報とを符号化することで二次元コードを生成する。 The code generation unit 126d generates a two-dimensional code when payment by the mobile terminal 20 via the two-dimensional code is selected. Specifically, the code generation unit 126d first generates payment data including the payment amount calculated by the purchased product registration unit 126b and the address information of the payment device 110 as the destination of the payment completion notification. Then, the code generation unit 126d generates a two-dimensional code by encoding the settlement data and the information indicating the operation mode being selected.
　コード出力部１２６ｅは、コード生成部１４ｃにより生成された二次元コードを表示操作部１２１に表示させる。ＰＯＳレジ１２０は、二次元コードの表示後、決済サーバ３０から決済完了通知を受信したときに、登録した商品に係る取引を完了し、次の来店客の取引を受け付け可能となる。 The code output unit 126e causes the display operation unit 121 to display the two-dimensional code generated by the code generation unit 14c. When the POS cash register 120 receives the payment completion notification from the payment server 30 after displaying the two-dimensional code, the POS cash register 120 completes the transaction related to the registered product and can accept the transaction of the next visitor.
　釣銭機１３０は、既に説明した表示操作部１３２に加え、通信部１３１、記憶部１３３、釣銭制御部１３４、紙幣処理ユニット４０及び硬貨処理ユニット５０を有する。通信部１３１は、ＰＯＳレジ１２０との通信を行う通信インタフェースである。 The change machine 130 includes a communication unit 131, a storage unit 133, a change control unit 134, a bill processing unit 40, and a coin processing unit 50, in addition to the display operation unit 132 already described. The communication unit 131 is a communication interface for communicating with the POS cash register 120.
　記憶部１３３は、フラッシュメモリ等の不揮発性メモリ又はハードディスク装置等の二次記憶媒体等からなる記憶デバイスであり、在高データ１３３ａを記憶する。在高データ１３３ａは、紙幣処理ユニット４０及び硬貨処理ユニット５０の各々に収納されている貨幣の金種別の在高を示すデータである。 The storage unit 133 is a storage device composed of a non-volatile memory such as a flash memory or a secondary storage medium such as a hard disk device, and stores the current data 133a. The amount data 133a is data indicating the amount of money stored in each of the banknote processing unit 40 and the coin processing unit 50.
　紙幣処理ユニット４０は、紙幣を金種別に収納し、硬貨処理ユニット５０は硬貨を金種別に収納する。紙幣処理ユニット４０及び硬貨処理ユニット５０の詳細については後述する。 The banknote processing unit 40 stores banknotes by denomination, and the coin processing unit 50 stores coins by denomination. Details of the banknote processing unit 40 and the coin processing unit 50 will be described later.
　釣銭制御部１３４は、釣銭機１３０を制御する。釣銭制御部１３４は、入金処理部１３４ａ及び出金処理部１３４ｂを有する。 The change control unit 134 controls the change machine 130. The change control unit 134 has a deposit processing unit 134a and a withdrawal processing unit 134b.
　入金処理部１３４ａは、貨幣の入金処理を行う。入金処理部１３４ａは、ＰＯＳレジ１２０から入金受付を指示された場合に、紙幣処理ユニット４０及び硬貨処理ユニット５０に対する貨幣の投入を許可する。 The deposit processing unit 134a processes the deposit of money. When the POS cash register 120 instructs the deposit processing unit 134a to accept the deposit, the deposit processing unit 134a permits the bill processing unit 40 and the coin processing unit 50 to insert money.
　その後、入金処理部１３４ａは、紙幣処理ユニット４０及び硬貨処理ユニット５０から投入された貨幣の金種別の枚数を取得し、投入された貨幣の合計金額を算定する。そして、入金処理部１３４ａは、算定した合計金額を受付金額としてＰＯＳレジ１２０に送信する。 After that, the deposit processing unit 134a acquires the number of coins inserted from the bill processing unit 40 and the coin processing unit 50 by denomination, and calculates the total amount of the inserted coins. Then, the deposit processing unit 134a transmits the calculated total amount to the POS cash register 120 as the received amount.
　出金処理部１３４ｂは、貨幣の出金処理を行う。具体的には、出金処理部１３４ｂは、ＰＯＳレジ１２０から出金指示を受けた場合に、指示された金額に応じて払い出すべき金種と枚数を決定し、紙幣処理ユニット４０及び硬貨処理ユニット５０に対して払出指示を出力することで出金処理を行う。そして、出金処理部１３４ｂは、釣銭の出金が正常に終了した場合には、ＰＯＳレジ１２０に通知する。 Withdrawal processing unit 134b performs withdrawal processing of money. Specifically, when the withdrawal processing unit 134b receives a withdrawal instruction from the POS cash register 120, it determines the denomination and the number of coins to be paid out according to the instructed amount, and processes the bill processing unit 40 and coins. Withdrawal processing is performed by outputting a withdrawal instruction to the unit 50. Then, the withdrawal processing unit 134b notifies the POS cash register 120 when the withdrawal of change is completed normally.
　次に、紙幣処理ユニット４０及び硬貨処理ユニット５０の詳細について説明する。図８は、紙幣処理ユニット４０の構成を示す構成図である。図８に示すように、紙幣処理ユニット４０は、紙幣受入部４１と、紙幣払出部４２と、出金リジェクト部４３と、カセット装着部４４と、周回搬送部４５と、紙幣識別部４６と、金種別の紙幣収納部４７とを有する。 Next, the details of the banknote processing unit 40 and the coin processing unit 50 will be described. FIG. 8 is a configuration diagram showing the configuration of the banknote processing unit 40. As shown in FIG. 8, the banknote processing unit 40 includes a banknote receiving unit 41, a banknote payout unit 42, a withdrawal reject unit 43, a cassette mounting unit 44, a circular transport unit 45, and a banknote identification unit 46. It has a bill storage unit 47 for each denomination.
　紙幣受入部４１は、紙幣投入口４１ａに対する紙幣の投入を受け付け、１枚ずつ周回搬送部４５に繰り出す。紙幣払出部４２は、周回搬送部４５から１枚ずつ搬送された紙幣を一時的に貯留し、払い出すべき全ての紙幣が揃った場合に紙幣投出口４２ａから投出することで紙幣を払い出す。 The banknote receiving unit 41 accepts the insertion of banknotes into the banknote insertion slot 41a and delivers the banknotes one by one to the circuit transport unit 45. The banknote payout unit 42 temporarily stores the banknotes transported one by one from the orbiting transport unit 45, and pays out the banknotes by ejecting them from the banknote ejection port 42a when all the banknotes to be paid out are prepared. ..
　出金リジェクト部４３は、金種が識別できない等、出金に適さない紙幣を内部に集積する。例えば、出金処理時において紙幣収納部４７から繰り出された紙幣のうち、重送や斜行等の搬送異常により紙幣識別部４６で識別することができなかった紙幣は出金リジェクト部４３に搬送される。なお、紙幣受入部４１から取り込まれた紙幣のうち、入金処理時において汚損等により紙幣識別部４６で識別することができなかった紙幣は、入金リジェクト紙幣として紙幣払出部４２に返却される。 The withdrawal reject unit 43 collects banknotes that are not suitable for withdrawal, such as the denomination cannot be identified. For example, among the banknotes drawn out from the banknote storage unit 47 during the withdrawal process, the banknotes that could not be identified by the banknote identification unit 46 due to a transport abnormality such as double feeding or skewing are transported to the withdrawal reject unit 43. Will be done. Of the banknotes taken in from the banknote receiving unit 41, the banknotes that could not be identified by the banknote identification unit 46 due to stains or the like at the time of deposit processing are returned to the banknote payout unit 42 as deposit rejected banknotes.
　カセット装着部４４は、売上金の回収や釣銭の補充に用いる収納カセット６０を着脱可能である。 The cassette mounting unit 44 has a removable storage cassette 60 used for collecting sales and replenishing change.
　複数の紙幣収納部４７には、それぞれ対応する金種が設定されている。各紙幣収納部４７は、設定された金種の紙幣を収納するとともに、収納されている紙幣を１枚ずつ繰出可能である。 Corresponding denominations are set for each of the plurality of bill storage units 47. Each bill storage unit 47 can store bills of a set denomination and can pay out the stored bills one by one.
　周回搬送部４５は、中央に周回搬送路を有している。紙幣受入部４１、紙幣払出部４２、出金リジェクト部４３、カセット装着部４４及び複数の紙幣収納部４７と周回搬送路との間には接続搬送路が設けられている。また、周回搬送路には、紙幣の金種、真偽、正損、表裏、搬送状態等の識別を行う紙幣識別部４６が設けられている。 The circuit transport section 45 has a circuit transport path in the center. A connection transport path is provided between the bill receiving section 41, the bill payout section 42, the withdrawal reject section 43, the cassette mounting section 44, and the plurality of banknote storage sections 47 and the circuit transport path. Further, the circuit transport path is provided with a bill identification unit 46 for identifying the denomination, authenticity, positive / loss, front / back, transport state, etc. of the bill.
　周回搬送部４５は、図４における時計回りの方向及び反時計回りの方向に周回搬送路を回転駆動することで、紙幣を１枚ずつ搬送することができる。具体的には、紙幣を紙幣収納部４７に収納する場合には、周回搬送路を図４における時計回りに回転駆動し、紙幣を紙幣収納部４７から繰り出す場合には、周回搬送路を図４における反時計回りに回転駆動することになる。この回転駆動の制御に加え、周回搬送路と各接続搬送部との間で紙幣の搬送経路を切り換えることで、周回搬送部４５は、紙幣の搬送先を制御する。 The circuit transport unit 45 can transport banknotes one by one by rotationally driving the circuit transport path in the clockwise direction and the counterclockwise direction in FIG. Specifically, when the banknotes are stored in the bill storage unit 47, the circuit transport path is rotationally driven clockwise in FIG. 4, and when the banknotes are fed out from the banknote storage unit 47, the circuit transport path is shown in FIG. It will be driven to rotate counterclockwise in. In addition to the rotation drive control, the orbital transport unit 45 controls the banknote transport destination by switching the bill transport path between the orbital transport path and each connected transport unit.
　図９は、硬貨処理ユニット５０の構成を示す構成図である。図９に示すように、硬貨処理ユニット５０は、硬貨投入口５１、入金硬貨搬送部５２、金種別の硬貨収納部５３、出金硬貨搬送部５４及び硬貨払出口５５を有する。また、入金硬貨搬送部５２には入金硬貨識別部５２ａが設けられ、出金硬貨搬送部５４には出金硬貨識別部５４ａが設けられている。 FIG. 9 is a configuration diagram showing the configuration of the coin processing unit 50. As shown in FIG. 9, the coin processing unit 50 includes a coin insertion slot 51, a deposit coin transport unit 52, a coin storage unit 53 for each denomination, a withdrawal coin transport unit 54, and a coin payout outlet 55. Further, the deposit coin transport unit 52 is provided with a deposit coin identification unit 52a, and the withdrawal coin transport unit 54 is provided with a withdrawal coin identification unit 54a.
　入金硬貨搬送部５２は、硬貨投入口５１に投入された硬貨を１層１列状態で１枚ずつ筐体内に取り込む。具体的には、入金硬貨搬送部５２には繰出ベルト等からなる硬貨繰出機構が設けられており、硬貨投入口５１に対する硬貨の投入を検知すると、硬貨繰出機構が駆動されることにより硬貨が１枚ずつ繰り出される。 The deposit coin transport unit 52 takes in the coins inserted into the coin insertion slot 51 one by one in a one-layer, one-row state. Specifically, the deposit coin transport unit 52 is provided with a coin feeding mechanism including a feeding belt, and when a coin is detected to be inserted into the coin insertion slot 51, the coin feeding mechanism is driven to move the coin to 1. It is paid out one by one.
　入金硬貨識別部５２ａは、入金硬貨搬送部５２に繰り出された硬貨の金種、真偽、正損、表裏、搬送状態等の識別を行う。入金硬貨搬送部５２は、入金硬貨識別部５２ａの識別結果に基づいて、硬貨の搬送先を決定する。このとき、真正と識別できない、汚損があるなど、硬貨収納部５３での収納に適さない硬貨は、リジェクト硬貨として硬貨払出口５５が搬送先となる。硬貨収納部５３での収納に適する硬貨であれば、金種の識別結果に対応する硬貨収納部５３が搬送先となる。 The deposit coin identification unit 52a identifies the denomination, authenticity, correct loss, front and back, transport state, etc. of the coin delivered to the deposit coin transport unit 52. The deposit coin transport unit 52 determines the coin transport destination based on the identification result of the deposit coin identification unit 52a. At this time, coins that are not suitable for storage in the coin storage unit 53, such as being indistinguishable from authenticity or having stains, are transported to the coin payout outlet 55 as reject coins. If the coin is suitable for storage in the coin storage unit 53, the coin storage unit 53 corresponding to the identification result of the denomination is the transport destination.
　複数の硬貨収納部５３には、それぞれ対応する金種が設定されている。各硬貨収納部５３は、設定された金種の紙幣を収納するとともに、収納されている硬貨を１枚ずつ出金硬貨搬送部５４に繰り出することができる。 Corresponding denominations are set for each of the plurality of coin storage units 53. Each coin storage unit 53 can store banknotes of a set denomination and can pay out the stored coins one by one to the withdrawal coin transport unit 54.
　出金硬貨搬送部５４は、硬貨収納部５３から繰り出された硬貨を搬送して硬貨払出口５５に投出する。出金硬貨識別部５４ａは、硬貨払出口５５の手前に設けられ、硬貨払出口５５に投出された硬貨の金種を識別する。 The withdrawal coin transport unit 54 conveys the coins drawn out from the coin storage unit 53 and throws them out to the coin payout outlet 55. The withdrawal coin identification unit 54a is provided in front of the coin payout outlet 55, and identifies the denomination of the coins thrown into the coin payout outlet 55.
　次に、決済装置１１０の処理手順について説明する。図１０は、決済装置１１０の処理手順を示すフローチャートである。まず、決済装置１１０の動作モード選択部１２６ａは、起動時などの処理開始時に動作モードの選択を行う（ステップＳ２０１）。その後、購入商品登録部１２６ｂは、取引受付を待機する（ステップＳ２０２）。取引とは、購入商品の登録開始から決済完了までであり、取引受付の待機とは、来店客が現れて購入商品の登録を開始するのを待機している状態である。 Next, the processing procedure of the payment device 110 will be described. FIG. 10 is a flowchart showing a processing procedure of the payment device 110. First, the operation mode selection unit 126a of the payment device 110 selects the operation mode at the start of processing such as at startup (step S201). After that, the purchased product registration unit 126b waits for the transaction reception (step S202). The transaction is from the start of registration of the purchased product to the completion of payment, and the waiting for the transaction reception is the state of waiting for the visitor to appear and start the registration of the purchased product.
　購入商品登録部１２６ｂは、購入商品の登録を行い（ステップＳ２０３）、登録した商品の価格を合計して決済金額を算定する。決済部１２６ｃは、自装置による決済（貨幣又はペイメントカードによる決済）が選択された場合（ステップＳ２０４；Ｙｅｓ）、決済処理を実行する（ステップＳ２０５）。 The purchased product registration unit 126b registers the purchased product (step S203), totals the prices of the registered products, and calculates the settlement amount. When the payment by the own device (payment by money or payment card) is selected (step S204; Yes), the payment unit 126c executes the payment process (step S205).
　自装置による決済が選択されなければ（ステップＳ２０４；Ｎｏ）、コード生成部１２６ｄは、決済金額と、決済完了通知の宛先としての決済装置１１０のアドレス情報とを含む決済用データを生成する（ステップＳ２０６）。そして、コード生成部１２６ｄは、決済用データと選択中の動作モードを示す二次元コードを生成する（ステップＳ２０７）。 If payment by the own device is not selected (step S204; No), the code generation unit 126d generates payment data including the payment amount and the address information of the payment device 110 as the destination of the payment completion notification (step). S206). Then, the code generation unit 126d generates a two-dimensional code indicating the settlement data and the selected operation mode (step S207).
　コード出力部１２６ｅは、コード生成部１２６ｄにより生成された二次元コードを表示操作部１２１に表示することで出力する（ステップＳ２０８）。二次元コードの表示後、コード出力部１２６ｅは、決済サーバ３０から決済完了通知を受信したか否かを判定する（ステップＳ２０９）。決済完了通知を受信していなければ（ステップＳ２０９；Ｎｏ）、ステップＳ２０９を繰り返し、決済完了通知の受信を待機する。決済完了通知を受信したならば（ステップＳ２０９；Ｙｅｓ）、コード出力部１２６ｅは、１つの取引を完了する（ステップＳ２１０）。 The code output unit 126e outputs the two-dimensional code generated by the code generation unit 126d by displaying it on the display operation unit 121 (step S208). After displaying the two-dimensional code, the code output unit 126e determines whether or not the payment completion notification has been received from the payment server 30 (step S209). If the payment completion notification has not been received (step S209; No), step S209 is repeated to wait for the payment completion notification to be received. If the settlement completion notification is received (step S209; Yes), the code output unit 126e completes one transaction (step S210).
　ステップＳ２１０又はステップＳ２０５の後、次の取引が許可されていれば（ステップＳ２１１；Ｙｅｓ）、ステップＳ２０２に移行し、取引受付を待機する。そして、次の取引が許可されない場合に（ステップＳ２１１；Ｎｏ）、処理を終了する。ここで、次の取引が許可されない場合とは、営業時間が終了した場合、メンテナンスが必要となった場合、動作モードの変更が必要となった場合、決済装置１１０の電源を落とす場合などである。 After step S210 or step S205, if the next transaction is permitted (step S211; Yes), the process proceeds to step S202 and waits for transaction acceptance. Then, when the next transaction is not permitted (step S211; No), the process ends. Here, the case where the next transaction is not permitted is the case where the business hours are over, the maintenance is required, the operation mode needs to be changed, the power of the payment device 110 is turned off, and the like. ..
　上述してきたように、本実施の形態によれば、コードを読み取り可能な携帯端末であって、来店客が所有する携帯端末と、店員や来店客による操作を受け付ける情報処理装置とを含む情報処理システムにおいて、情報処理装置が複数の動作モードから使用する動作モードを選択し、選択結果に基づいてコード情報である二次元コードを生成して出力する。そして、携帯端末は、コード情報を読み込み、該コード情報から情報処理装置の動作モードを判別し、判別結果に応じて当該携帯端末の動作を変更する。このため、複数の動作モードを備えた情報処理装置を用いる場合であっても、柔軟な運用に適応することができる。 As described above, according to the present embodiment, information processing including a mobile terminal capable of reading a code, which is owned by a customer, and an information processing device that accepts operations by a clerk or a customer. In the system, the information processing device selects the operation mode to be used from a plurality of operation modes, and generates and outputs a two-dimensional code which is code information based on the selection result. Then, the mobile terminal reads the code information, determines the operation mode of the information processing device from the code information, and changes the operation of the mobile terminal according to the determination result. Therefore, even when an information processing device having a plurality of operation modes is used, it can be adapted to flexible operation.
　また、情報処理装置は、店員が操作を行う店員操作モードと来店客が操作を行う来店客操作モードとから使用する動作モードを選択することができる。 In addition, the information processing device can select the operation mode to be used from the store clerk operation mode in which the store clerk operates and the store visitor operation mode in which the store visitor operates.
　また、情報処理装置は、商品の情報を登録する商品登録部をさらに備え、商品登録部により登録された商品の決済に必要な決済情報と動作モードとを示すコード情報を生成することができる。 In addition, the information processing device further includes a product registration unit for registering product information, and can generate code information indicating payment information and an operation mode required for payment of the product registered by the product registration unit.
　そして、携帯端末は、コード情報から決済情報を取得して決済処理を行うことができる。また、携帯端末は、音声出力部もしくは画像出力部の少なくとも一方を有し、コード情報から判別した情報処理装置の動作モードに応じて音声出力部もしくは画像出力部の少なくとも一方の出力を変更することができる。特に、携帯端末は、コード情報から取得した情報に基づく処理に異常が発生した場合に、情報処理装置の動作モードに応じて出力を異ならせる。 Then, the mobile terminal can acquire the payment information from the code information and perform the payment processing. Further, the mobile terminal has at least one of the audio output unit and the image output unit, and changes the output of at least one of the audio output unit and the image output unit according to the operation mode of the information processing device determined from the code information. Can be done. In particular, the mobile terminal makes the output different according to the operation mode of the information processing device when an abnormality occurs in the processing based on the information acquired from the code information.
　また、情報処理装置は、コード情報に基づいて前記決済が完了した旨の情報を受信することができる。また、情報処理装置は、自装置で決済を行うかコード情報の生成を行うかを選択可能である。 Further, the information processing device can receive the information that the payment is completed based on the code information. In addition, the information processing device can select whether to make a payment on its own device or to generate code information.
　なお、本実施の形態では、二次元コードを表示出力する構成を例に説明を行ったが、他の形式のコードを用いてもよく、また、近距離無線通信などを用いてコードを出力してもよい。 In the present embodiment, the configuration of displaying and outputting the two-dimensional code has been described as an example, but a code of another format may be used, or the code is output using short-range wireless communication or the like. You may.
　また、本実施の形態では、情報処理装置１０や決済装置１１０が二次元コードを生成する場合を例示したが、情報処理装置１０や決済装置１１０が外部の装置に二次元コードの生成を依頼し、外部の装置が生成した二次元コードを取得して出力する構成であってもよい。 Further, in the present embodiment, the case where the information processing device 10 and the payment device 110 generate the two-dimensional code is illustrated, but the information processing device 10 and the payment device 110 request an external device to generate the two-dimensional code. , The two-dimensional code generated by an external device may be acquired and output.
　また、本実施の形態で図示した各構成は機能概略的なものであり、必ずしも物理的に図示の構成をされていることを要しない。すなわち、各装置の分散・統合の形態は図示のものに限られず、その全部又は一部を各種の負荷や使用状況などに応じて、任意の単位で機能的又は物理的に分散・統合して構成することができる。 Further, each configuration shown in the present embodiment is a schematic function, and does not necessarily have to be physically shown. That is, the form of distribution / integration of each device is not limited to the one shown in the figure, and all or part of the device is functionally or physically distributed / integrated in an arbitrary unit according to various loads and usage conditions. Can be configured.
　本発明の情報処理システム、情報処理装置及び情報処理方法は、複数の動作モードを備えた情報処理装置を用いる場合に、柔軟な運用に適応することに適している。 The information processing system, information processing device, and information processing method of the present invention are suitable for adapting to flexible operation when an information processing device having a plurality of operation modes is used.

Claims (10)

  1. 　コードを読み取り可能であって来店客が所有する携帯端末と、
    　店員及び／又は前記来店客による操作を受け付ける情報処理装置と、を含む情報処理システムであって、
    　前記情報処理装置は、
    　複数の動作モードから使用する動作モードを選択する選択部と、
    　前記選択部による選択結果に基づいてコード情報を生成するコード情報生成部と、
    　前記コード情報生成部により生成されたコード情報を出力する出力部と
    を備え、
    　前記携帯端末は、
    　前記コード情報を読み込み、該コード情報から前記情報処理装置の動作モードを判別し、判別結果に応じて当該携帯端末の動作を変更する
    ことを特徴とする情報処理システム。     A mobile terminal that can read the code and is owned by the customer,
    An information processing system including an information processing device that accepts operations by a clerk and / or the customer.
    The information processing device
    A selection unit that selects the operation mode to be used from multiple operation modes,
    A code information generation unit that generates code information based on the selection result of the selection unit,
    It is provided with an output unit that outputs the code information generated by the code information generation unit.
    The mobile terminal
    An information processing system characterized in that the code information is read, the operation mode of the information processing device is determined from the code information, and the operation of the mobile terminal is changed according to the determination result.
  2. 　前記選択部は、前記店員が操作を行う店員操作モードと前記来店客が操作を行う来店客操作モードとから使用する動作モードを選択することを特徴とする請求項１に記載の情報処理システム。 The information processing system according to claim 1, wherein the selection unit selects an operation mode to be used from a store clerk operation mode operated by the store clerk and a store visitor operation mode operated by the store visitor.
  3. 　前記情報処理装置は、商品の情報を登録する商品登録部をさらに備え、
    　前記コード情報生成部は、前記商品登録部により登録された商品の決済に必要な決済情報と前記選択部により選択された動作モードとを示すコード情報を生成する
    　ことを特徴とする請求項１又は２に記載の情報処理システム。     The information processing device further includes a product registration unit for registering product information.
    The code information generation unit is characterized in that it generates code information indicating a payment information necessary for payment of a product registered by the product registration unit and an operation mode selected by the selection unit. The information processing system according to 2.
  4. 　前記携帯端末は、前記コード情報から前記決済情報を取得して決済処理を行うことを特徴とする請求項３に記載の情報処理システム。 The information processing system according to claim 3, wherein the mobile terminal acquires the payment information from the code information and performs payment processing.
  5. 　前記携帯端末は、音声出力部もしくは画像出力部の少なくとも一方を有し、前記コード情報から判別した前記情報処理装置の動作モードに応じて前記音声出力部もしくは前記画像出力部の少なくとも一方の出力を変更することを特徴とする請求項１～４のいずれか一つに記載の情報処理システム。 The mobile terminal has at least one of an audio output unit and an image output unit, and outputs at least one of the audio output unit and the image output unit according to the operation mode of the information processing device determined from the code information. The information processing system according to any one of claims 1 to 4, wherein the information processing system is changed.
  6. 　前記携帯端末は、前記コード情報から取得した情報に基づく処理に異常が発生した場合に、前記情報処理装置の動作モードに応じて出力を異ならせることを特徴とする請求項５に記載の情報処理システム。 The information processing according to claim 5, wherein the mobile terminal changes the output according to the operation mode of the information processing apparatus when an abnormality occurs in the processing based on the information acquired from the code information. system.
  7. 　前記情報処理装置は、前記コード情報に基づいて前記決済が完了した旨の情報を受信することを特徴とする請求項３～６のいずれか一つに記載の情報処理システム。 The information processing system according to any one of claims 3 to 6, wherein the information processing device receives information indicating that the payment has been completed based on the code information.
  8. 　前記情報処理装置は、前記商品登録部により登録された商品の決済を行う決済部をさらに備え、
    　前記決済部による決済を行うか前記コード情報生成部による前記コード情報の生成を行うかを選択可能である
    ことを特徴とする請求項３～７のいずれか一つに記載の情報処理システム。     The information processing device further includes a settlement unit that setstles the product registered by the product registration unit.
    The information processing system according to any one of claims 3 to 7, wherein it is possible to select whether to perform payment by the payment unit or to generate the code information by the code information generation unit.
  9. 　店員が操作を行う店員操作モードと来店客が操作を行う来店客操作モードとを有する情報処理装置であって、
    　前記店員操作モードと前記来店客操作モードとを含む複数の動作モードから使用する動作モードを選択する選択部と、
    　前記選択部による選択結果に基づいてコード情報を生成するコード情報生成部と、
    　前記コード情報生成部により生成されたコード情報を出力する出力部と
    を有することを特徴とする情報処理装置。     An information processing device having a clerk operation mode operated by a clerk and a visitor operation mode operated by a visitor.
    A selection unit for selecting an operation mode to be used from a plurality of operation modes including the clerk operation mode and the visitor operation mode.
    A code information generation unit that generates code information based on the selection result of the selection unit,
    An information processing device including an output unit that outputs code information generated by the code information generation unit.
  10. 　店員が操作を行う店員操作モードと来店客が操作を行う来店客操作モードとを有する情報処理装置における情報処理方法であって、
    　前記店員操作モードと前記来店客操作モードとを含む複数の動作モードから使用する動作モードを選択する選択工程と、
    　前記選択工程による選択結果に基づいてコード情報を生成するコード情報生成工程と、
    　前記コード情報生成工程により生成されたコード情報を出力する出力工程と
    を含むことを特徴とする情報処理方法。     It is an information processing method in an information processing device having a clerk operation mode in which a clerk operates and a visitor operation mode in which a visitor operates.
    A selection step of selecting an operation mode to be used from a plurality of operation modes including the clerk operation mode and the visitor operation mode, and
    A code information generation process that generates code information based on the selection result of the selection process, and
    An information processing method including an output step of outputting code information generated by the code information generation step.
PCT/JP2020/015377 2019-04-19 2020-04-03 Information processing system, information processing device, and information processing method WO2020213439A1 (en)

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2005107814A (en) * 2003-09-30 2005-04-21 Mamiya Op Co Ltd Repayment method for ticket issuing device
JP2009169555A (en) * 2008-01-12 2009-07-30 Waseda Kankyo Kenkyusho:Kk Activity evaluation system and environmental activity evaluation method
JP2017191401A (en) * 2016-04-12 2017-10-19 株式会社寺岡精工 Commercial article sales data processing device and program

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2005107814A (en) * 2003-09-30 2005-04-21 Mamiya Op Co Ltd Repayment method for ticket issuing device
JP2009169555A (en) * 2008-01-12 2009-07-30 Waseda Kankyo Kenkyusho:Kk Activity evaluation system and environmental activity evaluation method
JP2017191401A (en) * 2016-04-12 2017-10-19 株式会社寺岡精工 Commercial article sales data processing device and program

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