WO2020211476A1

WO2020211476A1 - Smart secretary system for mobile phone

Info

Publication number: WO2020211476A1
Application number: PCT/CN2020/000075
Authority: WO
Inventors: 杨小娜
Original assignee: 杨小娜
Priority date: 2019-04-19
Filing date: 2020-04-16
Publication date: 2020-10-22
Also published as: CN110225179A; CN110225179A8

Abstract

Provided is a smart secretary system for a mobile phone capable of intelligently recognizing and selectively answering an incoming call. The system employs artificial intelligence technology to intelligently recognize an incoming call, answer the call and conduct a conversation with a caller of the incoming call regardless of whether the caller is a person or a robot. After performing intelligent filtering of the conversation, the system determines to directly end the call or transfer the call to a user of a mobile phone. The system records the conversation with the caller during the call, such that the user of the mobile phone can playback the recording later to avoid missing an important call. The system employs standardized and modularized flow designs to realize an artificial intelligence-based call answering function instead of relying on a real person to answer phone calls.

Description

Mobile phone intelligent secretary system

Technical field:

The invention relates to the technical field of artificial intelligence, and in particular to a mobile phone secretary system capable of intelligently identifying incoming calls and selectively answering them.

Background technique:

With the popularity of mobile phones and the increasingly fierce competition in economic activities, every day people’s mobile phones receive many harassing calls such as marketing or fraud. Especially with the development of artificial intelligence AI technology, many companies use smart phone robots to make calls continuously. Sales and other activities, while constantly changing and hiding the number display of outgoing calls, make the traditional anti-harassment software interception system installed on mobile phones useless.

Companies using phone robots for telemarketing can indeed achieve efficient, intelligent, low-cost, tireless sales and other activities, but mobile phone users have suffered greatly. On many occasions, it is obvious that you see a call from an unfamiliar number, which is probably a harassing call, but because you are afraid of missing the answer, you can only answer it, which greatly affects people’s lives and provides opportunities for many fraudulent activities .

Summary of the invention:

The technical problem to be solved by the present invention is to provide a "mobile secretary" system installed on a smart phone in response to the above phenomenon. The system uses artificial intelligence technology to intelligently identify incoming calls, and the system answers them according to the set standardization. Modularized questions "Who to find" and "What's the matter", and dialogue with incoming calls. Regardless of whether the caller is a human or a robot, after intelligent dialogue screening, you can choose to directly hang up or hand over to the phone owner to answer. The system will record the whole process of the conversation with the incoming call, so that the main machine can play back and monitor, so as to prevent missed answering calls.

The realization function of this system is similar to the real secretary in real life, but it is realized in the form of artificial intelligence.

Description of the drawings:

Figure 1 is a functional schematic diagram of the module mechanism of the present invention

Figure 2 is a diagram illustrating the function of the four selector switch states in Figure 1

detailed description:

Description in conjunction with Figure 1 and Figure 2 of the manual:

1. In daily use, the system can be turned on or off by the phone owner;

2. When the system is turned off, it is exactly the same as using a mobile phone to answer the call;

3. The "Dialogue 1" and "Dialogue 2" modules are the identification and judgment modules. The "Dialogue 1" module stores the name of the owner, and the owner enters in advance the "Dialogue 2" module to store harassment keywords, such as "real estate" and "insurance" "Loan", etc., entered in advance by the owner.

Option 1, Option 2, Option 3, Option 4 are four dual-select switch function modules, which can be mastered to independently set the switch state.

4. When the system is on, when there is an incoming call, enter the "Dialog 1" module function, the system will ask "Who to find", ask whether the caller knows the name of the owner, and then store it in the "Dialog 1" module in advance The name of the owner is correct.

5.---The name of the host in the "Dialog 1" module does not match, that is, the caller cannot tell the full name of the host. The system enters the "Option 1" module in the "Option 1" module. The host can set two Two choices: "On" to hang up the call directly, or "Off" to enter the "Dialog 2" module

---The name of the host in the "Dialog 1" module is matched, that is, the caller knows the full name of the host, and the system enters the "Select 2" module.

In the "Option 2" module, the owner can set two options in advance: or "On" to enter the "Dialog 2" module, or "Off" to answer the call directly.

5. In the "Dialog 2" module function, the host has set the harassment keywords in advance, such as: "insurance", "loan", "real estate", "financial management" and other calls enter the "Dialog 2" module function, the system will ask "what's the matter" ", and then respond to incoming calls for harassment keyword matching.

6. The "Dialog 2" module function judges that there is no harassment keyword in the response, and enters the "Choose 3" module;

The function of the "Dialog 2" module determines that there are harassment keywords in the response, and enters the "Option 4" module;

7. The "option 3" module will be set by the owner in advance to set "on" or "off"; "on" to hang up, and "off" to answer

8. The "Select 4" module will be set by the owner in advance to set "On" or "Off"; "On" to hang up, and "Off" to answer

9. Through the above two dialogue modules and four selection modules, it simulates the conventional steps of a manual secretary answering a phone call, and standardizes and modularizes it, which can intelligently intercept most of the harassing calls, and at the same time dialogue 2 keyword settings As well as the pre-setting of the "on" and "off" states of the four selection modules, the owner has a great flexibility to choose, which can be set according to the owner's personal preference and under different circumstances.

When the four selector switches are all in the "off" state, it is equivalent to the system is turned off, and the owner answers the call in the original mode.

As long as the three selection modules of "Option 2", "Option 3" and "Option 4" are all in the "on" state, it is equivalent to the system will hang up after intelligent answering, and the phone will actually enter the Do Not Disturb mode.

10. The whole answering process of the intelligent secretary system is recorded and saved for a period of time, which can be played back and monitored by the main machine to prevent missed answering calls, so as to be foolproof.

11. Through the above technical solutions, the present invention achieves the technical effect of achieving intelligent answering by the mobile phone secretary system and preventing phone harassment.

The above embodiments are only used to illustrate the technical solutions of the present invention, not to limit them; although the present invention has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that it can still implement the foregoing The technical solutions recorded in the examples are modified, or some of the technical features are equivalently replaced,

For example: Replace "who to look for" with "who are you looking for", "who are you looking for", "who are you looking for", "what is my name" and other changes;

And replace "what's the matter" with "what's the matter", "what's the matter with you", "what's the matter" and other changes.

These modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

A mobile phone smart secretary system capable of intelligently identifying incoming calls and selectively answering calls is characterized by the use of artificial intelligence to answer and reply calls, and the standardized modularization of intelligent answering and replying to inquiries about "who to look for" and "what's the matter" Method, screen whether the incoming call is a harassing call, and then turn to "Owner answering" or "Hang up" operation.
A mobile phone smart secretary system, which is characterized in that the system asks the incoming call "who to look for" in the manner of artificial intelligence, and distinguishes whether the incoming call response matches the name preset by the owner.
A mobile phone smart secretary system, which is characterized in that the system asks the incoming call "what's the matter" in the manner of artificial intelligence, and distinguishes whether there is a key word of harassment preset by the host in the call response.
According to one of claim 1 or claim 2 or claim 3, the owner can set a multiple selection switch in advance, and in various situations of intelligent answering judgment, select "Owner answer", "Hang up", Or enter the next functional module.
The one according to claim 1 or claim 2 or claim 3, characterized in that the whole intelligent answering process is equipped with a recording function, so that the owner can monitor afterwards to prevent mistakenly answering the phone.
According to one of claims 1 or 2 or 3, the process can be improved or changed, and the specific words used in the smart question can also be changed according to the language used. All these improvements and changes shall belong to the rights attached to this application The scope of protection required.