WO2020192135A1

WO2020192135A1 - Method and device for numbering medical consultations

Info

Publication number: WO2020192135A1
Application number: PCT/CN2019/117635
Authority: WO
Inventors: 王晓东; 陆惠江; 张一辉
Original assignee: 苏州工业园区东诚智能网络技术有限公司
Priority date: 2019-03-26
Filing date: 2019-11-12
Publication date: 2020-10-01
Also published as: CN109961840A

Abstract

A method and device for numbering medical consultations. In the method for numbering the medical consultations, a registration request for a plurality of medical consultation items sent by a user terminal and/or a clinic room terminal are received (S201); the plurality of medical consultation items and weight values of medical consultation information of the medical consultation items are acquired according to the registration request, wherein the medical consultation information comprises priorities of the medical consultation items, medical consultation time, medical consultation numbers and medical consultation locations (S202); the medical consultation order of the plurality of medical consultation items is determined according to the weight value of each medical consultation item (S203); and corresponding prompt information is generated according to the medical consultation order of the plurality of medical consultation items, and the prompt information is separately sent to the user terminal and/or the clinic room terminal (S204).

Description

Method and device for arranging doctor numbers

This disclosure claims the priority of a Chinese patent application filed with the Chinese Patent Office with an application number of 201910234762.0 on March 26, 2019. The entire content of the above application is incorporated into this disclosure by reference.

Technical field

This application relates to the technical field of medical management, for example, to a method and device for scheduling a doctor's appointment.

Background technique

With the increasing popularity of informatization and intelligent construction in all walks of life in today's society, the entire society has higher and higher requirements for the efficiency and environment of all industries, especially the service industry, not only must meet the needs of the served For business service requirements, it is also necessary to provide a high-level working environment, service quality and efficiency.

In related technologies, when seeing a doctor in a hospital, patients usually get the checklist by paying first, and then go to the triage table. The nurse assigns the patient to the clinic with the least number currently in order for the checkup.

However, for some patients who need to see multiple items, it is inevitable that each item will be re-ranked, causing patients to run around at various treatment desks, resulting in slower efficiency of patient treatment.

Summary of the invention

The present application provides a method for scheduling medical visits to solve the problem of slow medical visits for patients.

The technical solutions adopted in this application are as follows:

This application provides a method for scheduling medical appointments. The method includes: receiving a registration request for multiple medical treatment items sent by a user terminal and/or a consulting room terminal, and obtaining multiple medical treatment items and the medical treatment items according to the registration request The weight value of the information, where the medical information includes the priority of the medical item, the medical time, the medical appointment number, and the medical location. The medical order of multiple medical items is determined according to the weight value of each medical item, and the medical visits of multiple medical items The corresponding prompt information is sequentially generated, and the prompt information is sent to the user terminal and/or the clinic terminal respectively.

The present application also provides a device for numbering a doctor, the device comprising: a receiving module, an acquiring module, a determining module, and a sending module. The receiving module is used to receive multiple treatment items sent by a user terminal and/or a clinic terminal According to the registration request, the acquisition module is used to obtain multiple medical treatment items and the weight value of the medical treatment information of the medical treatment item according to the registration request, wherein the medical treatment information includes the priority of the medical treatment item, the medical time, the medical appointment number and The location of treatment, the determining module is used to determine the treatment sequence of multiple treatment items according to the weight value of each treatment item, and the sending module is used to generate corresponding prompt information according to the treatment sequence of multiple treatment items, and The prompt information is sent to the user terminal and/or the clinic terminal respectively.

Description of the drawings

FIG. 1 is a schematic diagram of the system structure of a method for scheduling a doctor's number according to an embodiment of the application;

FIG. 2 is a schematic flow chart of a method for scheduling a doctor's number according to the first embodiment of this application;

FIG. 3 is a schematic diagram of a flow chart for determining the visit sequence of multiple medical treatment items according to the first embodiment of the application;

FIG. 4 is a schematic diagram of yet another flow chart for determining the visit sequence of multiple medical treatment items according to the first embodiment of the application;

5 is a schematic diagram of a process for generating prompt information corresponding to multiple medical treatment items according to the first embodiment of the application;

FIG. 6 is a schematic flow chart of a method for determining prompt information for postponed medical visits according to the first embodiment of this application;

FIG. 7 is a schematic structural diagram of a device for scheduling a doctor's number according to a second embodiment of this application;

FIG. 8 is a schematic structural diagram of an electronic device provided by the third embodiment of this application.

detailed description

The following will clearly and completely describe the technical solutions in the embodiments of the application in conjunction with the drawings in the embodiments of the application. It should be understood that the drawings in the application are only for the purpose of illustration and description, and are not used to limit the application. The scope of protection. In addition, it should be understood that the schematic drawings are not drawn to scale. The flowchart used in this application shows operations implemented according to some embodiments of this application. It should be understood that the operations of the flowchart may be implemented out of order, and steps without logical context may be reversed in order or implemented at the same time. In addition, under the guidance of the content of this application, those skilled in the art can add one or more other operations to the flowchart, or remove one or more operations from the flowchart.

In order to enable those skilled in the art to use the content of this application, the following implementation manners are given in conjunction with a specific application scenario of "check-up scheduling". For those skilled in the art, the general principles defined here can be applied to other embodiments and application scenarios without departing from the spirit and scope of the present application. Although this application is mainly described around request batch processing, it should be understood that this is only an exemplary embodiment.

It should be noted that the term "including" will be used in the embodiments of this application to indicate the existence of the features declared later, but it does not exclude the addition of other features.

FIG. 1 is a schematic diagram of the system structure of a method for scheduling a doctor's number according to an embodiment of the application. As shown in FIG. 1, the system includes: a server 1, at least one user terminal 2 and at least one consulting room terminal 3, user terminal 2 and consulting room terminal 3 can be any one or more of terminal devices such as mobile phones, computers, tablets, monitors, and ticket machines. The terminal devices are connected to the server 1 through the network 4 for data communication or interaction, etc. The network 4 can be an external network communication or an internal network communication. External network communication uses wireless networks or wired networks to communicate, for example: fourth-generation mobile communication technology (English: FourthGeneration, abbreviated: 4G), 4G+ or fifth-generation mobile communication technology (English: FifthGeneration, abbreviated: 5G), etc. Communication technology, intranet communication adopts the communication technology of local area network. The server 1 may be a large computer or a processor or the like that can receive and process medical information sent by all the user terminals 2 and the clinic terminal 3 through the network 4.

First embodiment

FIG. 2 is a schematic flow chart of a method for scheduling a doctor's number according to the first embodiment of the application. As shown in FIG. 2, the method for scheduling a doctor's number includes the following steps:

S201: Receive registration requests for multiple medical treatment items sent by a user terminal and/or a clinic terminal.

Specifically, according to the different medical items, the patient can initiate a registration request on the user terminal or ticket machine and other equipment according to the item he wants to see before he sees the doctor, or after the doctor has initially diagnosed the patient’s symptoms, according to the specific Symptoms Arrange the corresponding medical treatment items for the patient, and directly initiate a registration request on the clinic terminal, or the user initiates a registration request on the user terminal or ticket machine and other equipment according to the medical items arranged by the doctor, and all their registration requests are Send to the server.

Medical treatment items can be doctors' diagnosis rooms allocated according to different conditions, or examination rooms allocated according to different examination items.

S202. Obtain multiple medical treatment items and weight values of the medical treatment information of the medical treatment items according to the registration request, where the medical treatment information includes the priority of the medical treatment item, the medical treatment time, the medical appointment number and the medical location.

Specifically, the corresponding weight value is set for each medical treatment item and medical information. After the server receives the registration request, all medical items corresponding to the patient can be obtained for the registration request, as well as the weight value of the medical information of each medical item, for example: The weight value of the medical information of item a is set to 5, and the weight value of the medical information of the medical item a is corresponding to 5. The medical information of each medical item includes the priority of the medical item, the medical time, the medical arrangement number and the medical location, and different weight values can be set for each medical information of the medical item, and then the weight value of the medical information of each medical item can be obtained. .

The priority of the medical treatment items can be based on the importance of the time period during which a certain medical treatment item must be treated, or the order of treatment that a certain medical treatment item must precede another medical treatment item, etc. The treatment time can be based on the year, month, and day A certain day is allocated, or it can be the morning, afternoon, or a few hours before a certain day allocated according to the inspection period specified by a certain medical item. The medical appointment number can be the serial number of each medical item corresponding to the medical item. The location can be based on the approximate location of Section X on the nth floor of Building A, or it can be detailed to which room.

The weight value of the medical information of each medical item can be set according to one or more of the medical information of different medical items. For example, the weight value of the medical information of different medical items can be set according to the priority of the medical item in the medical information. For example, according to the priority of different medical treatment items, the weight value of the medical information of each medical item in all medical items of a certain patient can be determined, which can be based on the priority of some medical items among the multiple medical items to be treated by the patient For the same level, it is possible that the patient needs to be treated on an empty stomach, and the length of time that the patient needs to wait in line in the medical treatment items that need to be treated on an empty stomach can be used to determine the number of medical treatment items with the same priority The weight value of the medical information, or among the multiple medical items that a patient wants to see, some medical items have different priorities. It is possible that one medical item must be treated before or after another medical item. The priority order of the first or last treatment items determines the order of treatment of multiple treatment items, or when a certain treatment item currently visits the patient for treatment, the number of treatment items is determined directly according to the current available treatment items The weight value of medical information.

It should be noted that the above priority setting is just an example, and not the only way to limit the priority setting. In actual applications, the priority of the medical treatment item can also be set according to the specific situation, which will not be detailed here. description.

In practical applications, the medical visit information may also include patient identity information, medical doctor identity information corresponding to medical items, and medical attention information, etc., as long as it can better facilitate patient visits.

S203: Determine the order of treatment of multiple treatment items according to the weight value of each treatment item.

Specifically, when there are multiple medical treatment items in the patient’s registration request, the patient’s order of multiple medical treatment items can be determined according to the sum of the weight values of the patient’s multiple medical treatment items, for example: medical treatment items of medical treatment item a The total weight value of the medical information is 16, and the total weight of the medical information of the medical item b is 19, and the medical item b is determined before the medical item a; or when there are multiple medical items in the patient’s registration request, follow The weight value of part of the patient's multiple visit items in the medical information determines the order of the patient's multiple medical items. For example, the priority weight value of the medical items in the medical item information determines the priority of the patient's multiple medical items The order of treatment, when the priority weight value of the treatment item in the treatment information of the treatment item a is 5, and the priority weight value of the treatment item in the treatment information of the treatment item b is 7, it is determined that the treatment item b is before the treatment item a.

S204: Generate corresponding prompt information according to the visit sequence of the multiple medical treatment items, and send the prompt information to the user terminal and/or the clinic terminal respectively.

Specifically, a preset condition corresponding to the prompt information can be set for each medical treatment item, so that after determining the medical order of multiple medical treatment items of the patient, the prompt information when the corresponding medical treatment item meets certain preset conditions is generated, for example, : When the preset condition is that the number of people waiting to see before the appointment number is 2 in one of the patient's visits information, the consultation prompt information corresponding to the patient's treatment item is generated accordingly, or when the preset condition is according to the time period Set the time to remind the patient every five minutes, so as to generate the medical prompt information for each medical item corresponding to the patient, and then send the prompt information to one or both of the user terminal and the clinic terminal corresponding to the medical item send.

In practical applications, other preset conditions can also be generated according to the medical information of different medical treatment items, as long as the prompt information can be generated to prompt the patient to see the doctor on time, which will not be described in detail here. In addition, the content of the prompt information may also include all the medical information of the medical project, and the content of corresponding setting reminder conditions, and so on.

In addition, the manner of receiving the prompt information corresponding to the user terminal and the clinic terminal may be one or more of short message reminders, voice broadcasts, and third-party computer application program interface display forms.

For example: to facilitate patients to view, it can be in the form of receiving text messages on the mobile phone, or in the form of displaying on the smart phone through the browser, installing the corresponding APP or third-party computer application program interface to view the current medical treatment prompts in real time The information can also be the medical prompt information displayed on the monitor corresponding to the medical treatment item in the hospital; or for the convenience of the visiting doctor to view it, it can be displayed on the computer through a browser, install the corresponding APP or a third-party computer application program interface. Check in real time the status of the patient's visit corresponding to the medical item corresponding to the visiting doctor. It should be noted that the display form of the above prompt information is just an example to make the solution clearer, and is not the only way or way to achieve display. The specific display interface can be based on different terminal devices or different user identities. Display the content of the corresponding prompt information, for example: to ensure the safety of the information display, if it is on the user terminal, it can display all the content, if it is on the display of the hospital and the clinic terminal, it can only display the necessary content, which will be unnecessary The content of can be verified by verifying the user’s identity before providing viewing permissions.

In this embodiment, the method for scheduling a consultation number receives multiple consultation items' registration requests sent by a user terminal and/or a consultation room terminal, and obtains multiple consultation items and the weight value of the consultation information of the consultation items according to the registration request, where: The medical information includes the priority of medical items, medical time, medical arrangement number, and medical location. According to the weight value of each medical item, the medical order of multiple medical items is determined, and corresponding prompt information is generated according to the medical order of multiple medical items. The prompt information is sent to the user terminal and/or the clinic terminal respectively, and the multiple medical items that each patient wants to see in the registration request can be determined according to the weight value of the medical item to determine the medical order among the multiple medical items, and then generate multiple Prompt information corresponding to a medical treatment item, and send the prompt information to the user terminal or the clinic terminal for the patient or doctor to view, so that when the patient needs to do multiple medical treatment items, it can be timely and orderly according to the received prompt information. Going to the corresponding clinic for treatment not only improves the waiting order in the hospital’s waiting room and the treatment room, but also relieves the patient’s anxiety and mental state of waiting in line for treatment time and time again, thereby improving the patient experience.

Fig. 3 is a schematic diagram of a flow chart for determining the visit order of multiple medical treatment items according to the first embodiment of the application. As shown in Fig. 3, the visit order of multiple medical items is determined according to the weight value of each medical item, including:

S301: Obtain the priority of the medical treatment item, the medical treatment time, the medical arrangement number and the weight value of the medical location respectively.

Specifically, the medical treatment information of the medical treatment item includes the priority of the medical treatment item, the medical time, the medical appointment number, and the medical location. You can set the weight value for each medical information in each medical treatment item, and then obtain all the medical visits corresponding to the patient for the registration request The weight value of each item of medical information for items and medical items. For example, the weight value of each medical information of the medical item a is set to the priority 5 of the medical item, the medical time 6, the medical schedule number 4 and the medical location 1, which correspond to Obtain the weight value of each medical treatment information of the medical treatment item a.

S302. Calculate the average weight value of the medical information for each medical item.

Specifically, the sum of the weight values of all the medical information of each medical item is calculated, and then the weight values of all medical items of each medical item are averaged. For example, the weight of each medical information of each medical item a is the medical item. With priority 5, visit time 6, visit number 4, and visit location 1, the total weight value of each visit information of medical item a is 16, and the average weight value is 4.

S303: Sort the multiple medical treatment items according to the average weight value from large to small.

Specifically, after calculating the average weight value of each medical information of each medical treatment item, sort the average weight of each medical information of each medical item from large to small, for example: the average weight of each medical information of medical item a The value is 4, and the average weight value of the medical information of the medical item b is 5, and the order of the medical items obtained is: medical item b, medical item a.

Fig. 4 is a schematic diagram of another flow chart for determining the visit sequence of multiple medical treatment items according to the first embodiment of the application. As shown in Fig. 4, the method further includes:

S401: Receive an operation instruction sent by a user terminal and/or a clinic terminal, where the operation instruction is used to indicate a visit sequence of multiple medical treatment items.

Specifically, the consultation order may be the initial consultation order determined by the server when sending consultation information corresponding to multiple consultation items to one or both of the user terminal and the clinic terminal. When the patient receives multiple consultation items on the user terminal Information can be set on the user terminal according to the medical information of multiple medical items or the actual situation of the patient, or the doctor corresponding to the clinic terminal can set it on the clinic terminal according to the actual condition of the disease. Comply with the patient's own visit sequence. For example: if a patient’s medical item requires fasting state, but the patient does not meet the fasting state, the order of the medical item can be set to the next day or other time that meets the medical appointment, or if a certain When two medical treatment items need to be carried out at the same time, the medical treatment sequence of the corresponding two medical treatment items can be set to be at the same time. In actual application, it can be adjusted according to the specific situation. In addition, in order to avoid the misoperation of the patient's treatment sequence for all treatment items of a patient, when the treatment sequence does not conform to the prescribed treatment sequence, prompts can be made for the treatment items that cannot be adjusted.

S402: Determine the medical treatment sequence of the multiple medical treatment items according to the operation instruction.

Specifically, the server, in accordance with the received operation instructions sent by one or more terminal devices in the user terminal and the clinic terminal, and according to the consultation sequence corresponding to the consultation item to be adjusted indicated in the operation instruction, the initial consultation sequence saved on the server Update to determine the final visit sequence of multiple medical items, for example: before the patient has not adjusted the sequence, the corresponding medical sequence of all medical items is: "1, B2 urine test; 2, C5 blood pressure; 3. A1 blood draw ", and the patient’s operating instruction is to adjust the B2 urine test to the second item, the C5 blood pressure to the third item, and the A1 blood draw to the first item, then the updated medical order will be "1, A1 blood draw; 2. B2 urine test; 3. C5 blood pressure".

FIG. 5 is a schematic diagram of a process for generating prompt information corresponding to multiple medical treatment items according to the first embodiment of the application. As shown in FIG. 5, before generating corresponding prompt information according to the medical order of multiple medical treatment items, the method further includes :

S501: Acquire real-time medical treatment information of multiple medical treatment items.

Specifically, the real-time medical information of each medical item of the patient can be monitored according to the multiple medical items of the patient, and the real-time medical information of the clinic terminal corresponding to each medical item can be monitored, for example: Among the patient's multiple medical treatment information, which medical items have been completed, or which medical items are still in real-time medical information waiting to be treated, and each medical item corresponds to the real-time changes of medical information on the clinic terminal.

S502: Determine the waiting time and the number of people waiting for the patient to see a doctor according to the medical information and real-time medical information of multiple medical treatment items.

Specifically, from the multiple medical treatment information and real-time medical treatment information of each patient, the medical treatment information that has not yet been treated can be determined, and the real-time medical treatment information corresponding to the medical treatment information that has not yet been treated can be used to correspond to the medical treatment items that have not been treated. The number of people in line at the clinic terminal is counted to determine the queuing status of the patient’s non-medical treatment item at the corresponding clinic terminal, and then determine the number of waiting people and waiting time required for the patient to attend the clinic terminal according to the queuing situation. Among them, the waiting number can be determined by the patient's visit information in the clinic terminal's appointment number. When the previous patient's visit in the clinic terminal is over, the number of their appointment numbers will no longer be counted in the waiting list In this way, the number of waiting persons required for the patient to see in the clinic terminal is determined according to the sequence to be treated, and the waiting time can be determined by the average treatment duration of the medical item to determine the waiting time for the patient to see in the clinic terminal.

S503: When the waiting time or the number of waiting persons meets the preset threshold, generate corresponding prompt information according to the order of the multiple medical treatment items.

Specifically, for the number of waiting people and waiting time corresponding to multiple medical treatment items, preset thresholds to be prompted based on the medical order of multiple medical treatment items can be set according to different medical treatment items, so as to wait for a certain medical item When one of the number of people and the waiting time meets or both of the preset thresholds are met, prompt information corresponding to the order of treatment of multiple treatment items is generated. For example: Set the number of waiting persons required for the treatment of item A to be 4 people and the waiting time to be 10 minutes, and when the number of waiting persons is 4 and the waiting time is 10 minutes, the prompt information corresponding to item A is generated. Set the waiting number to 4, and when the waiting number is 4 meet the requirements, the prompt message corresponding to the A consultation item will be generated. If only the waiting time is set to 10 minutes, then when the waiting time is 10 minutes, the A consultation will be generated The prompt message corresponding to the item.

It should be noted that the above-mentioned waiting time and number of waiting persons can be preset thresholds generated after the collection of historical treatment data for each treatment item in the hospital, or they can be used by the patient in the user terminal or the doctor in the clinic according to the actual situation. The preset threshold set by the terminal.

In addition, in practical applications, the number of triage stations set up for the treatment item can be determined according to the number of patients waiting for treatment in a treatment item, and then according to the patient's appointment number in the treatment item, when a certain point is assigned At the end of the consultation of the patient at the clinic, the next patient who is waiting for the consultation can be called through the clinic terminal of the triage desk. The corresponding call information can also be announced in real time through the voice broadcast and display display. For example: The blood sampling item A corresponds to four triage stations Aa, Ab, Ac, and Ad, and item A corresponds to the waiting lists of appointments: A1, A2, A3, A4, A5, A6, A7, A8, A9, ... , And triage station Aa is seeing patient A1, triage station Ab is seeing patient A2, triage station Ac is seeing patient A3, and triage station Ad is seeing patient A4, when the four triage stations Ad correspond to At the end of the consultation of the patient A4, you can call the patient A5 who is waiting for the consultation. When the patient A2 corresponding to the triage station Ab ends, you can call the patient A6 who is waiting for the consultation. Follow this sequence to correspond to all the remaining consultations Of patients undergoing medical treatment, so I won’t go into details here. In this embodiment, by queuing all the patients in each medical treatment item according to the medical arrangement number, when a certain triage station visit is over, it can call all the patients who are waiting for the medical appointment among the medical arrangement numbers corresponding to the medical item The first patient in the queue for medical treatment improves the efficiency of medical treatment.

FIG. 6 is a schematic flow chart of a method for determining prompt information for postponement of medical treatment according to the first embodiment of the application. As shown in FIG. 6, the method further includes:

S601. Obtain the medical treatment status of multiple medical treatment items, and the medical treatment status includes the medical treatment and the waiting.

Specifically, it can be determined from the multiple medical treatment information and real-time medical treatment information of each patient that the medical treatment status of all medical treatment items is the medical treatment information corresponding to the medical treatment or the waiting medical treatment item.

If a patient's medical treatment has ended, the medical treatment information corresponding to the medical treatment project that has ended can also be obtained from the multiple medical treatment information and real-time medical treatment information of each patient.

S602: If at least one of the multiple medical treatment items is in medical treatment, determine the medical treatment time interval between the current medical treatment project and the next medical treatment project.

Specifically, if the treatment status of multiple treatment items of a patient is that there is at least one treatment item being treated, it means that the patient is undergoing treatment, and the next treatment item of the patient is also due to see a doctor. At this time, the patient cannot go down in time. For a medical visit at a medical location corresponding to a medical item, you can determine the time interval at which the patient can go to the next medical location based on the patient’s actual situation in the user terminal according to the average historical visit time of the medical project that the patient is visiting. The interval between visits to the next medical location.

S603: If the time interval is greater than or equal to the preset time threshold, a prompt message is given to postpone the next consultation item and sent to the user terminal or the clinic terminal.

Specifically, the preset time threshold can be set according to the current consultation situation of the next consultation item or the size of the time interval. When the time interval for the next consultation item does not meet the preset time threshold, the next consultation item can be set The corresponding queue number is postponed, and the postponed prompt information is sent to the user terminal, and the corresponding can also be sent to the consulting room terminal. The following takes some examples as examples for explanation, examples:

First, if the preset time threshold is 1 minute and the time interval is 5 minutes, then the next medical item will be sent to the user terminal or office terminal to indicate that the next medical treatment is delayed. If the preset time threshold is 1 minute, the time interval is 0.5 minutes , It does not send the prompt message of the extension of the next consultation item to the user terminal or the clinic terminal.

Second, if the preset time threshold is 1 minute and the time interval is 5 minutes, and the current clinic terminal has no more people in line for consultation, the prompt message for the next consultation item to be delayed will not be sent to the user terminal or clinic terminal. Third, if the preset time threshold is 12 o'clock on the current day and the time interval is 5 minutes after 11:58, because 5 minutes is greater than the preset threshold of 2 minutes from 11:58 to 12 o'clock, the next one will be sent The prompt message of the postponement of the medical treatment item is provided to the user terminal or the office terminal.

It should be noted that the above-mentioned preset threshold for deferred medical treatment and the method of determining whether to postpone is only a certain distance, and not the only achievable way or method. In practical applications, whether to postpone a medical treatment can be flexibly handled according to specific circumstances. The postponement prompt information can include the medical information corresponding to the medical treatment item to be postponed, and the medical consultation time after the postponement.

Both the user terminal and the clinic terminal can be set as a form of user identity verification for login. When the user enters his corresponding account, he can view various medical information related to him to improve the security and convenience of the information.

Second embodiment

FIG. 7 is a schematic structural diagram of a device for ranking a doctor's number according to the second embodiment of the application. As shown in FIG. 7, the device includes: a receiving module 10, an acquiring module 20, a determining module 30, and a sending module 40. The receiving module 10 It is used to receive registration requests for multiple medical treatment items sent by the user terminal and/or the clinic terminal, and the obtaining module 20 is used to obtain multiple medical treatment items and the weight value of the medical treatment information of the medical treatment items according to the registration request. Priority, visit time, visit schedule and visit location. The determining module 30 is used to determine the visit order of multiple visits according to the weight value of each visit item, and the sending module 40 is used to generate the correspondence according to the visit order of the multiple visits The prompt information is sent to the user terminal and/or the clinic terminal respectively.

In some embodiments, the determining module 30 is specifically used to obtain the priority of the medical treatment item, the medical time, the medical appointment number, and the weight value of the medical location respectively, and calculate the average weight value of each medical information of each medical item, according to the average weight The value is sorted from large to small.

In some embodiments, the receiving module 10 is also used to receive operation instructions sent by the user terminal and/or the clinic terminal. The operation instructions are used to indicate the order of multiple medical treatment items, and determine the order of the multiple medical treatment items according to the operation instructions. Order of visits.

In some embodiments, the sending module 40 is also used to obtain real-time medical information of multiple medical treatment items, and determine the waiting time and the number of people waiting for the patient’s medical consultation according to the medical information and real-time medical information of multiple medical items. Or when the number of people waiting meets the preset threshold, corresponding prompt information is generated according to the order of multiple medical treatment items. In some embodiments, the device further includes a postponement module 50, which is used to obtain the medical status of a plurality of medical treatment items. The medical treatment status includes medical treatment and waiting. If at least one medical treatment item of the multiple medical treatment items is in medical treatment, it is determined that the current The consultation time interval between the consultation item and the next consultation item. If the time interval is greater than or equal to the preset time threshold, the next consultation item will be given and sent to the user terminal or the consultation room terminal to prompt information to postpone consultation.

The foregoing device is used to execute the method provided in the foregoing embodiment, and its implementation principles and technical effects are similar, and will not be repeated here.

It should be noted that the above modules can be one or more integrated circuits configured to implement the above methods, for example: one or more application specific integrated circuits (ASICs for short), or one or more microprocessors ( digitalsingnalprocessor, DSP for short), or, one or more Field Programmable Gate Arrays (Field Programmable Gate Array, FPGA for short), etc. For another example, when one of the above modules is implemented in the form of processing element scheduling program code, the processing element may be a general-purpose processor, such as a central processing unit (Central Processing Unit, CPU for short) or other processors that can call program codes. For another example, these modules can be integrated together and implemented in the form of a system-on-a-chip (SOC for short).

The third embodiment

FIG. 8 is a schematic structural diagram of an electronic device provided by the third embodiment of this application. As shown in FIG. 8, the device may be integrated in a terminal device or a chip of the terminal device, and the terminal may be a computing device with image processing functions.

The device includes: a memory 70 and a processor 80.

The memory 70 is used to store programs, and the processor 80 calls the programs stored in the memory 70 to execute the foregoing method embodiments. The specific implementation is similar to the technical effect, and will not be repeated here.

The present application also provides a program product, such as a computer-readable storage medium, including a program, which is used to execute the foregoing method embodiments when executed by a processor.

In the several embodiments provided in this application, it should be understood that the disclosed device and method may be implemented in other ways. For example, the device embodiments described above are only illustrative. For example, the division of the units is only a logical function division, and there may be other divisions in actual implementation, for example, multiple units or components can be combined or It can be integrated into another system, or some features can be ignored or not implemented. In addition, the displayed or discussed mutual coupling or direct coupling or communication connection may be indirect coupling or communication connection through some interfaces, devices or units, and may be in electrical, mechanical or other forms.

The units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the objectives of the solutions of the embodiments.

In addition, the functional units in the various embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units may be integrated into one unit. The above-mentioned integrated unit may be implemented in the form of hardware, or may be implemented in the form of hardware plus software functional units.

The above-mentioned integrated unit implemented in the form of a software functional unit may be stored in a computer readable storage medium. The above-mentioned software functional unit is stored in a storage medium and includes a plurality of instructions to make a computer device (which can be a personal computer, a server, or a network device, etc.) or a processor (English: processor) execute the various embodiments of the present application. Part of the method described. The aforementioned storage media include: U disk, mobile hard disk, read-only memory (English: Read-OnlyMemory, abbreviated as: ROM), random access memory (English: RandomAccessMemory, abbreviated as: RAM), magnetic disk or CD-ROM, etc. The medium storing the program code.

The consultation scheduling method in this application receives registration requests for multiple consultation items sent by the user terminal and/or the clinic terminal, and obtains multiple consultation items and the weight value of the consultation information of the consultation items according to the registration request, wherein the consultation information Including the priority of medical items, medical time, medical arrangement number and medical location, according to the weight value of each medical item, determine the medical order of multiple medical items, generate corresponding prompt information according to the medical order of multiple medical items, and prompt The information is respectively sent to the user terminal and/or the clinic terminal, which can determine the order of treatment among the multiple consultation items according to the weight value of the multiple consultation items that each patient wants to see in the registration request, and then generate multiple consultations Prompt information corresponding to the project, and send the prompt information to the user terminal or the clinic terminal for the patient or the doctor to view, so that when the patient needs to do multiple medical treatment items, it can respond in time and orderly according to the received prompt information The consultation in the clinic not only improves the waiting order of the hospital’s waiting room and the treatment room, but also relieves the patient’s anxious state of mind due to waiting in line for treatment again and again, thereby improving the patient’s experience of seeing a doctor.

Claims

A method for arranging medical consultation numbers includes: receiving registration requests for multiple medical treatment items sent by a user terminal and/or a clinic terminal; obtaining multiple medical consultation items and weight values of the medical treatment information of the medical consultation items according to the registration request, wherein: The medical treatment information includes the priority of medical treatment items, medical time, medical arrangement number and medical location; according to the weight value of each medical item, the medical order of multiple medical items is determined; corresponding prompt information is generated according to the medical order of multiple medical items, The prompt information is sent to the user terminal and/or the clinic terminal respectively.
The method for scheduling visits according to claim 1, wherein said determining the sequence of visits for multiple visits according to the weight value of each visit includes: obtaining the priority, visit time, visit schedule, and The weight value of the medical location; calculate the average weight value of each medical information of each medical item; and sort the multiple medical items from large to small according to the average weight value.
The method for arranging a doctor's number according to claim 1, further comprising: receiving an operation instruction sent by a user terminal and/or a clinic terminal, the operation instruction being used to indicate the order of a plurality of medical treatment items; and determining the number according to the operation instruction. The order of visits for each medical item.
The method for scheduling a doctor's number according to claim 1, wherein, before the corresponding prompt information is generated according to the order of treatment of a plurality of medical items, the method further comprises:

Obtain real-time medical information of multiple medical treatment items; determine the waiting time and the number of people waiting for a patient's medical treatment according to the medical information and real-time medical information of multiple medical items;

When the waiting time or the number of waiting persons meets the preset threshold, corresponding prompt information is generated according to the order of the multiple medical treatment items.
The method for scheduling a doctor's number according to claim 4, further comprising: obtaining the doctor's status of a plurality of doctor's items, the doctor's status includes being doctor's doctor and waiting; if at least one of the doctor's doctor items is being doctor, then Determine the consultation time interval between the current medical treatment item and the next medical treatment item; if the time interval is greater than or equal to the preset time threshold, a prompt message is given to postpone the consultation of the next medical treatment item and sent to the user terminal or office terminal.
A device for arranging a doctor's number, including: a receiving module, an acquiring module, a determining module, and a sending module;

The receiving module is used to receive multiple consultation items' registration requests sent by a user terminal and/or a clinic terminal; the acquisition module is used to obtain multiple consultation items and information about the consultation items according to the registration request The weight value, wherein the medical information includes the priority of the medical item, the medical time, the medical arrangement number and the medical location; the determining module is used to determine the medical order of multiple medical items according to the weight value of each medical item; The sending module is used to generate corresponding prompt information according to the visit sequence of multiple medical treatment items, and send the prompt information to the user terminal and/or the clinic terminal respectively.
The device for scheduling a doctor's number according to claim 6, wherein the determining module is specifically configured to obtain the priority, the time of the doctor's appointment, the number of the doctor's appointment and the weight value of the doctor's location respectively, and calculate the weight value of each doctor's visit for each item The average weight value of the information, according to the average weight value, sort the multiple of the medical treatment items from large to small.
7. The device for scheduling a doctor's number according to claim 6, wherein the receiving module is further used to receive operation instructions sent by the user terminal and/or the office terminal, and the operation instructions are used to indicate the order of treatment of a plurality of medical items, According to the operating instructions, the order of treatment of multiple treatment items is determined.
The device for scheduling medical appointments according to claim 6, wherein the sending module is further used to obtain real-time medical information of multiple medical items, and determine what the patient needs for medical care based on the medical information of multiple medical items and the real-time medical information. The waiting time and the number of waiting persons. When the waiting time or the number of waiting persons meets a preset threshold, corresponding prompt information is generated according to the order of the multiple medical treatment items.
The device for scheduling medical appointments according to claim 9, wherein the device further comprises a postponement module for obtaining the medical status of a plurality of medical treatment items, and the medical treatment status includes the medical consultation and the waiting. If at least one treatment item is in the process of treatment, the time interval between the current treatment item and the next treatment item is determined, and if the time interval is greater than or equal to the preset time threshold, a prompt message for the next treatment item to be delayed will be sent to the clinic. Said user terminal or clinic terminal.