WO2020085924A1 - Dispositif, système et procédé de modification d'actions associées à un appel d'urgence - Google Patents

Dispositif, système et procédé de modification d'actions associées à un appel d'urgence Download PDF

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Publication number
WO2020085924A1
WO2020085924A1 PCT/PL2018/050054 PL2018050054W WO2020085924A1 WO 2020085924 A1 WO2020085924 A1 WO 2020085924A1 PL 2018050054 W PL2018050054 W PL 2018050054W WO 2020085924 A1 WO2020085924 A1 WO 2020085924A1
Authority
WO
WIPO (PCT)
Prior art keywords
emergency call
mobile device
virtual assistant
assistant application
context information
Prior art date
Application number
PCT/PL2018/050054
Other languages
English (en)
Inventor
Maciej STAWISZYNSKI
Pawel Jurzak
Original Assignee
Motorola Solutions, Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Motorola Solutions, Inc filed Critical Motorola Solutions, Inc
Priority to PCT/PL2018/050054 priority Critical patent/WO2020085924A1/fr
Priority to US17/284,541 priority patent/US11528589B2/en
Publication of WO2020085924A1 publication Critical patent/WO2020085924A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/30—Services specially adapted for particular environments, situations or purposes
    • H04W4/38—Services specially adapted for particular environments, situations or purposes for collecting sensor information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/90—Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W76/00—Connection management
    • H04W76/50—Connection management for emergency connections

Definitions

  • FIG. 1 is a system for modifying actions associated with an emergency call, in accordance with some examples.
  • the caller 104 may be calling the dispatcher 102 to report a dumpster 109 on fire.
  • the caller 104 may further report a description of a suspect 110 who may have been seen starting the fire. Unbeknownst to the caller 104, however, a building 111 near the dumpster 109 is also on fire.
  • the dispatcher 102 operates the dispatch device 101 to generate an incident report 113 that includes data indicating that an incident type associated with the emergency call 107 is a“FIRE” with a modifying circumstance of the fire being at a “DUMPSTER” which sets an alarm level to“5”.
  • the dispatch device 101 is generally further configured to determine a mobile device associated with a first responder that is near the address and connect a virtual assistant application of the mobile device to the emergency call 107, for example using a three-way calling command and/or a group calling command and/or a conference call command, and the like.
  • the system 100 may comprise as few as one mobile device and as many as tens, hundreds, or more mobile devices, each, for example associated with, and/or carried by and/or operated by a respective first responder, and the dispatch device 101 may have access to a database of the mobile devices.
  • the mobile devices 121, 131 are depicted as mobile communication devices (e.g. having a cell phone format, and the like), the mobile devices 121, 131 may be in any suitable format, such as remote speaker microphones, body worn cameras, smart glasses, and the like.
  • each of the virtual assistant applications 123, 133, 143 in FIG. 1 are depicted as stand-alone applications at each of the mobile devices 121, 131 and the dispatch device 101, the virtual assistant applications 123, 133, 143 are generally implemented by respective controllers, and the like, each of the mobile devices 121, 131 and the dispatch device 101,
  • virtual assistant application 123 can determine whether there is a match and/or association between what is said on the emergency call 107 and what is “observed” via sensor data from sensors associated with the mobile device 121, for instance by recognizing keywords spoken in the emergency call 107 (such as“fire”,“dumpster”, a description of a suspect, and the like) and further recognizing associated items in the sensor data.
  • keywords spoken in the emergency call 107 such as“fire”,“dumpster”, a description of a suspect, and the like
  • the virtual assistant application 123 may be connected to the emergency call 107 to monitor the emergency call 107, and the like, without the responder 122 being alerted that the mobile device 121 is engaging in the emergency call 107, and with the microphone 125 and speaker 126 not being initially used by the virtual assistant application 123 in the emergency call 107.
  • the input device 232 may comprise one or more of a keypad, pointing device, touch- sensitive surface (e.g. at the display screen 234), and the like, and the display screen 234 may comprise a flat panel display, and the like, which, in some examples, may be include a touch screen and/or a touch-sensitive surface of the input device 232. and thus also act as an input device).
  • the camera 124 may comprise one or more video cameras and/or one or more still-image cameras that captures images of in a region around the mobile device 121 (e.g.
  • the mobile device 121 further includes a location determining device 245 (such as a Global Positioning System (GPS) device, and the like) which may determine a location of the mobile device 121 and periodically report the location to the dispatch device 101 and/or a database to which the dispatch device 101 has access.
  • a location determining device 245 such as a Global Positioning System (GPS) device, and the like
  • GPS Global Positioning System
  • the camera 124, the microphone 125 and the speaker 126, the input device 232 and the display screen 234, the sensors 240 and the location determining device 245, are each in communication with the processing unit 203 and/or the controller 220.
  • the sensors 241 are in communication with the processing unit 203 and/or the controller 220 via the communication unit 202.
  • the processing unit 203 may include the code Read Only Memory (ROM) 212 coupled to the common data and address bus 217 for storing data for initializing system components.
  • the processing unit 203 may further include the controller 220 coupled, by the common data and address bus 217, to the Random-Access Memory 204 and the static memory 222.
  • the memory 222 stores instructions corresponding to the at least one application 223 that, when executed by the controller 220, enables the controller 220 to implement functionality for modifying actions associated with an emergency call.
  • the controller 220 executes the one or more applications 223, the controller 220 is enabled to: operate the virtual assistant application 123; connect, using the communication unit 202 of the mobile device 121, the virtual assistant application 123 to the emergency call 107 that includes the dispatcher 102 and the caller 104 communicating on the emergency call 107; monitor, using the virtual assistant application 123, the emergency call 107 to determine context information of the emergency call 107; receive, at the virtual assistant application 123, sensor data from sensors associated with the mobile device 121; correlate, using the virtual assistant application 123, the context information with the sensor data; and cause, using the virtual assistant application 123, a modification of an action associated with the emergency call 107 based on a correlation between the context information with the sensor data.
  • the incident report 113 may be transmitted to the mobile device 121 in the context information 150 (on the emergency call 107 and/or using a data connection) received in association with the emergency call 107, for use by the virtual assistant application 123.
  • the context information may include information associated with of a user (e.g. the first responder 122) associated with the mobile device 121, which may also be transmitted with the context information 150 and/or stored on the mobile device 121; for example, the memory 222 may store one or more of a role, capabilities, equipment available, and a current assignment of first responder 122.
  • no correlation may be determined between the context information of the emergency call 107 and user context information associated with a user of the mobile device 121 when the first responder 122 has been dispatched to another incident, for example a robbery, and the like, and cannot respond to the incident associated with the emergency call 107.
  • the mobile device 121 may have previously received a dispatch command dispatching the first responder 122 to another incident, and the virtual assistant application 123 may determine that the first responder 122 has been dispatched to another incident by retrieving the dispatch command from the memory 222, and the like.
  • the command 470 includes data indicating that incident type and the modifying circumstance at the incident report 113 be changed.
  • the alarm level at the incident report 113 and the action 115 may be changed in response to the change in the incident type and the modifying circumstance, for example using preconfigured rules at the dispatch device 101 and/or via the virtual assistant application 143 at the device 101.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Emergency Management (AREA)
  • Health & Medical Sciences (AREA)
  • Environmental & Geological Engineering (AREA)
  • Public Health (AREA)
  • Marketing (AREA)
  • Alarm Systems (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention concerne un dispositif, un système et un procédé pour modifier des actions associées à un appel d'urgence. Un dispositif mobile fait fonctionner une application d'assistant virtuel qui se connecte à un appel d'urgence qui comprend un répartiteur et un appelant communiquant sur l'appel d'urgence. Le dispositif mobile surveille, à l'aide de l'application d'assistant virtuel, l'appel d'urgence pour déterminer des informations de contexte de l'appel d'urgence. Le dispositif mobile reçoit, au niveau de l'application d'assistant virtuel, des données de capteur provenant de capteurs associés au dispositif mobile. Le dispositif mobile corrèle, à l'aide de l'application d'assistant virtuel, les informations de contexte avec les données de capteur. Le dispositif mobile amène, à l'aide de l'application d'assistant virtuel, une modification d'une action associée à l'appel d'urgence sur la base d'une corrélation entre les informations de contexte et les données de capteur.
PCT/PL2018/050054 2018-10-26 2018-10-26 Dispositif, système et procédé de modification d'actions associées à un appel d'urgence WO2020085924A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
PCT/PL2018/050054 WO2020085924A1 (fr) 2018-10-26 2018-10-26 Dispositif, système et procédé de modification d'actions associées à un appel d'urgence
US17/284,541 US11528589B2 (en) 2018-10-26 2018-10-26 Device, system and method for modifying actions associated with an emergency call

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/PL2018/050054 WO2020085924A1 (fr) 2018-10-26 2018-10-26 Dispositif, système et procédé de modification d'actions associées à un appel d'urgence

Publications (1)

Publication Number Publication Date
WO2020085924A1 true WO2020085924A1 (fr) 2020-04-30

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Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/PL2018/050054 WO2020085924A1 (fr) 2018-10-26 2018-10-26 Dispositif, système et procédé de modification d'actions associées à un appel d'urgence

Country Status (2)

Country Link
US (1) US11528589B2 (fr)
WO (1) WO2020085924A1 (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11330104B1 (en) 2021-02-22 2022-05-10 Motorola Solutions, Inc. Selectively routing emergency calls between a public safety answering point (PSAP) and in-field first responders
WO2022119659A3 (fr) * 2020-10-20 2022-08-18 Jkmaraf, Llc Système de communications radio pour premier répondant faisant appel à des radios à fréquences multiples à commande vocale par assistant personnel virtuel de système d'intelligence artificielle distribuée

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US11823674B2 (en) * 2019-04-25 2023-11-21 Motorola Solutions, Inc. System and method of deploying a virtual assistant at an electronic media device for obtaining information related to a public-safety incident
EP4055573A1 (fr) * 2019-11-06 2022-09-14 Sanofi Système de gestion d'urgence et procédé
EP4307650A1 (fr) * 2022-07-15 2024-01-17 Unify Patente GmbH & Co. KG Procédé mis en uvre par ordinateur et système de réduction du temps de réponse dans des événements d'incident d'urgence

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US20160373578A1 (en) * 2012-09-10 2016-12-22 Tools/400 Inc. Emergency 9-1-1 portal and application

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US20160373578A1 (en) * 2012-09-10 2016-12-22 Tools/400 Inc. Emergency 9-1-1 portal and application
US20150245189A1 (en) * 2012-10-19 2015-08-27 Srikanth Nalluri Personal safety and emergency services
US20140194082A1 (en) * 2013-01-05 2014-07-10 Qualcomm Incorporated Method and apparatus for communication with emergency dispatch services

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2022119659A3 (fr) * 2020-10-20 2022-08-18 Jkmaraf, Llc Système de communications radio pour premier répondant faisant appel à des radios à fréquences multiples à commande vocale par assistant personnel virtuel de système d'intelligence artificielle distribuée
US11330104B1 (en) 2021-02-22 2022-05-10 Motorola Solutions, Inc. Selectively routing emergency calls between a public safety answering point (PSAP) and in-field first responders

Also Published As

Publication number Publication date
US20210385638A1 (en) 2021-12-09
US11528589B2 (en) 2022-12-13

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