WO2020073085A1 - Method and system for providing chatbots within instant messaging applications - Google Patents

Method and system for providing chatbots within instant messaging applications Download PDF

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Publication number
WO2020073085A1
WO2020073085A1 PCT/AU2019/051086 AU2019051086W WO2020073085A1 WO 2020073085 A1 WO2020073085 A1 WO 2020073085A1 AU 2019051086 W AU2019051086 W AU 2019051086W WO 2020073085 A1 WO2020073085 A1 WO 2020073085A1
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Prior art keywords
chatbot
user
instant messaging
messaging application
instant
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PCT/AU2019/051086
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French (fr)
Inventor
Ravi HUILGOL
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eiChat Pty Ltd
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Publication date
Priority claimed from AU2018903809A external-priority patent/AU2018903809A0/en
Application filed by eiChat Pty Ltd filed Critical eiChat Pty Ltd
Priority to AU2019358968A priority Critical patent/AU2019358968A1/en
Publication of WO2020073085A1 publication Critical patent/WO2020073085A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N3/00—Computing arrangements based on biological models
    • G06N3/004—Artificial life, i.e. computing arrangements simulating life
    • G06N3/006—Artificial life, i.e. computing arrangements simulating life based on simulated virtual individual or collective life forms, e.g. social simulations or particle swarm optimisation [PSO]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/40—Processing or translation of natural language
    • G06F40/55—Rule-based translation
    • G06F40/56—Natural language generation
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N5/00—Computing arrangements using knowledge-based models
    • G06N5/02—Knowledge representation; Symbolic representation
    • G06N5/022—Knowledge engineering; Knowledge acquisition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/046—Interoperability with other network applications or services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
    • H04L51/10—Multimedia information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Artificial Intelligence (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Data Mining & Analysis (AREA)
  • Mathematical Physics (AREA)
  • Evolutionary Computation (AREA)
  • Computing Systems (AREA)
  • Software Systems (AREA)
  • Biomedical Technology (AREA)
  • Life Sciences & Earth Sciences (AREA)
  • Multimedia (AREA)
  • Biophysics (AREA)
  • Molecular Biology (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Human Computer Interaction (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

The invention relates, in one aspect, to a method, comprising displaying a visual avatar of a chatbot in a contact list of a user of an instant messaging application; receiving an instant message from the user to the visual avatar of the chatbot within the instant messaging application; processing the instant message from the user using a chatbot system to generate a contextual response from the visual avatar of the chatbot; and displaying the contextual response from the visual avatar of the chatbot to the user within the instant messaging application.

Description

METHOD AND SYSTEM FOR PROVIDING CHATBOTS WITHIN INSTANT
MESSAGING APPLICATIONS
Field
[0001 ] The present invention relates to a method and system for providing chatbots within instant messaging applications.
Background
[0002] Chatbots (or conversational agents) are software applications that mimic written or spoken human speech to simulate conversations or interactions with real persons. Chatbots are becoming increasingly widespread due to advancements in artificial intelligence and underlying technologies such as natural language processing. For example, chatbots are commonly used in e-commerce as web-based applications to provide customer service or support.
[0003] It is desirable, however, to extend the uses of chatbots from web-based e- commerce to mobile applications for social media, sport and entertainment, such as instant messaging applications.
Summary
[0004] According to a first aspect of the present invention, there is provided a method, comprising:
displaying a visual avatar of a chatbot in an instant messaging application;
receiving an instant message from the user to the visual avatar of the chatbot within the instant messaging application;
processing the instant message from the user using a chatbot system to generate a contextual response from the visual avatar of the chatbot;
displaying the contextual response from the visual avatar of the chatbot to the user within the instant messaging application. [0005] The method may further comprise providing an instant messaging conversation between the user and the visual avatar of the chatbot within the instant messaging application.
[0006] The method may further comprise providing a group instant messaging conversation between a group of contacts comprising the visual avatar of the chatbot, the user, and one or more real contacts of the user.
[0007] The method may further comprise providing a plurality of visual avatars corresponding to a plurality of chatbots within the instant messaging application.
[0008] The visual avatar of the chatbot may be displayed in a contact list within the instant messaging application as a contact icon corresponding to a virtual contact of the user. In addition or alternatively, the visual avatar of the chatbot may be displayed as a contact icon adjacent a text box within the instant messaging application, and a user may send a message to the chatbot by activating or 'clicking' on the contact icon. The contact icon may be provided in addition to an ordinary 'send' icon/function within the instant messaging application, to send ordinary messages that are not intended for the chatbot. Messages sent using the contact icon (as opposed to the ordinary 'send' icon) may be displayed in a distinctive manner within the instant messaging application (for example, with a distinctive font or in a distinctive colour) so that users can readily identify which messages are intended for the chatbot. The provision of alternative icons, and/or distinctive display features, has particular advantages in a 'group chat' environment - specifically, it means that users can clearly specify when a message is intended to be sent to the chatbot or is only directed to other users.
[0009] The visual avatar may be selected by the user based on one or more of a topic, a theme, a personality profile, and an emotional profile.
[0010] The visual avatar may be selected by the user to visually represent one or more of a sport character, a trivia quiz master character, a stock market performance character, a travel character, and a food character. [001 1 ] When the visual avatar is selected to visually represent a sport character, the method may further comprise displaying instant messages relating to the sport from the visual avatar of the chatbot to the user within the instant messaging application.
[0012] The instant messages relating to the sport may comprise instant messages relating to one or more of results, fixtures, tables, team lists, match reviews, and player reviews.
[0013] The instant messaging application may comprise a multimedia messaging application.
[0014] One or both of the instant message from the user and the response from the visual avatar of the chatbot may be received or provided as one or more of text, voice, images and video within the instant messaging application.
[0015] According a second aspect of the present invention, there is provided a method, comprising:
displaying a text box for a user to type a message to be sent within an instant messaging application;
displaying a send icon for the user to send the message to one or more other users;
displaying a contact icon, different to the send icon, for the user to send the message to a chatbot.
[0016] The method of the second aspect of the invention may further comprise:
processing the instant message from the user using a chatbot system to generate a contextual response from the visual avatar of the chatbot;
displaying the contextual response from the visual avatar of the chatbot to the user within the instant messaging application.
[0017] The contact icon may be a visual avatar of the chatbot, or may be another icon (e.g. an arrow) located in a different position, in a different colour, or with some other distinguishing feature compared to the send icon. [0018] Other features described in relation to the first aspect of the invention may also be used with the second aspect of the invention.
[0019] The present invention also provides a system, comprising:
a memory to store instructions;
one or more processors to execute instructions stored in the memory to perform the method of the first or second aspects of the present invention.
[0020] The present invention further provides a chatbot user interface within an instant messaging application generated by the methods described above or the system described above.
[0021 ] The present invention further provides a non-intangible computer readable medium configured with instructions for performing the method of either the first or second aspects of the invention.
Brief Description of Drawings
[0022] Embodiments of the invention will now be described by way of example only with reference to the accompanying drawings, in which:
Figure 1 is an example flow chart of a method of providing a chatbot within an instant messaging application according to an example embodiment of the present invention;
Figure 2 is an example high level architecture and dataflow diagram illustrating an example system for providing a chatbot within an instant messaging application according to an example embodiment of the present invention; and
Figures 3 to 7 are example graphical user interfaces (GUIs) generated by an example instant messaging application according to an example embodiment of the present invention.
Description of Embodiments
[0023] Referring to Figure 1 , an example method 100 of providing a chatbot within an instant messaging application according to an example embodiment of the present invention starts at step 1 10 by displaying a visual avatar of a chatbot in a contact list of a user of the instant messaging application. The instant messaging application may, for example, comprise a multimedia messaging application in which the instant messages comprise one or more of text, images and video. The visual avatar of the chatbot may be displayed in the contact list within the instant messaging application as a contact icon corresponding to a virtual contact of the user.
[0024] The visual avatar in step 1 10 may be selected by the user based on one or more of a topic, a theme, a personality profile, and an emotional profile. For example, the visual avatar may be selected by the user to visually represent one or more of a sport character, a trivia quiz master character, a stock market performance character, a travel character, and a food character.
[0025] For example, when the visual avatar is selected to visually represent a sport character, the method 100 may further comprise displaying instant messages relating to the sport from the visual avatar of the chatbot to the user within the instant messaging application. The instant messages relating to the sport may, for example, comprise instant messages relating to one or more of results, fixtures, tables, team lists, match reviews, and player reviews.
[0026] Next, at step 120, an instant message from the user to the visual avatar of the chatbot may be received within the instant messaging application. The instant message may be received from the user as one or more of text, voice, images and video.
[0027] The instant message from the user may be processed at step 130 using a chatbot system to generate a contextual response from the visual avatar of the chatbot. The chatbot system may, for example, comprise a natural language processing system.
[0028] The method 100 may end at step 140 by displaying the contextual response from the visual avatar of the chatbot to the user within the instant messaging application. The contextual response may be provided as one or more of text, voice, images and video.
[0029] The method 100 may further comprise providing an instant messaging conversation between the user and the visual avatar of the chatbot within the instant messaging application. [0030] The method 100 may further comprise providing a group instant messaging conversation between a group of contacts comprising the visual avatar of the chatbot, the user, and one or more real contacts of the user. In other words, the visual avatar of the chatbot may participate in a group instant messaging conversation as a virtual contact with one or more real contacts of the user.
[0031 ] The method 100 may further comprise providing a plurality of visual avatars corresponding to a plurality of chatbots within the instant messaging application. In other words, the user may select multiple virtual avatars of chatbots as virtual contacts within the instant messaging application.
[0032] The method 100 may therefore provide instant messaging services between real persons and virtual avatars of chatbots that include one-to-one, one-to-many, and many- to-many instant messaging services, as well as so-called instant messaging forums, "chat rooms" or "chat groups." Thus, the method 100 allows one or more real persons or one or more virtual avatars of chatbots to start or participate in an interactive instant messaging conversation with one or more other real persons or one or more other virtual avatars of chatbots.
[0033] Figure 2 illustrates an example high level architecture and dataflow diagram illustrating an example client-server database system 200 for implementing the method 100 as a mobile software application 210 executing on a mobile computing device such as a smartphone, tablet or laptop.
[0034] The system 200 may generally comprise an instant messaging application 210 and a chatbot system 220, for example, a natural language processing system. The instant messaging application 210 may, for example, be branded Chatmaite™ and the visual avatars of the chatbots may be referred to as Emajis™. The instant messaging application 210 and the chatbot system 220 may interface via application programming interfaces to a knowledge base and/or a content management system 230 and a data store 240.
[0035] Content for the chatbot and instant messaging conversations may be sourced from the knowledge base and/or content management system 230. Interaction history and analytics relating to the chatbot, user and instant messaging conversations may be stored in the data store 240.
[0036] Referring to Figures 3 to 7, the method 100 may be performed using GUIs generated by the instant messaging application 210. Figure 3 illustrates an example contact list GUI 300 that displays the visual avatar 310 of the chatbot within the instant messaging application 210 as a contact icon in a contact list corresponding to a virtual contact of the user.
[0037] Figure 4 illustrates an example instant messaging conversation GUI 400 that displays an instant message 410 sent from the user to the visual avatar 420 of the chatbot. The instant message 410 from the user asks the visual avatar 420 of the chatbot: "what was the score last night?" In this example, the visual avatar 420 of the chatbot is named "Socceroo" and thus visually represents the sport of soccer which was previously selected by the user. The instant message 410 may be received from the user as text input in a text box 410. The visual avatar 420 of the chatbot may be displayed as a contact icon 420 adjacent to the text box. This concurrent display of both the text box 410 and the contact icon 420 may visually represent that the chatbot is truly part of the chat without ever leaving the chat GUI 400.
[0038] Figure 5 illustrates an example instant messaging conversation GUI 500 that displays a contextual response 510 from the visual avatar 520 of the chatbot to the instant message 530 from the user. In this example, the contextual response 510 comprises text and flag icons which summarise the team names, fixture date and final score of a World Cup soccer match between Portugal and Morocco. As described above, the instant messaging conversation may comprise instant messaging services between real persons (or "real contacts") and virtual avatars of chatbots (or "virtual contacts" that include one-to-one, one-to-many, and many-to-many instant messaging services, as well as so-called instant messaging forums and "chat rooms." As described above, the visual avatar 520 of the chatbot may be displayed as a contact icon 540 adjacent to a text box 550 to provide one or more further contextual responses during a group chat between the user and one or more other real or virtual contacts of the user. Again, this concurrent display of both the contact icon 540 and the text box 550 may visually represent that the chatbot is truly part of the chat without ever leaving the chat GUI 500. However, because the contact icon 540 is provided separately to the ordinary send icon 160, the user can be selective about which messages are sent to the chatbot (via contact icon 540) and which messages are sent to other users using the ordinary messaging function of the app (via send icon 560). Messages sent using contact icon 540 may be displayed in a different manner to messages sent using send icon 560 - for example, using distinctive fonts or distinctive colours for messages sent using contact icon 540, that are different to the fonts or colours used for messages sent using send icon 560. Although contact icon 540 is depicted, in this embodiment, as a visual avatar of the chatbot, in other embodiments it may appear the same as the send icon 560 except may be in a different location or in a different colour, or have some other distinguishing feature. It is believed that making the chatbot visible and able to receive instant messages while a user is chatting to someone else may further enhance the user experience of, and interaction with, the chatbot within the instant messaging application.
[0039] Figures 6 and 7 are example visual avatar setting GUIs 600 and 700 that allow the user to select topics of interest from lists 610, 710 of available topics for the visual avatar 620, 720. For example, Figure 6 illustrates that the user may change the sport from soccer to Australian rules football ("AFL"), while Figure 7 illustrates that the "last result" in AFL is of interest.
[0040] Although examples of the invention have been described above in the context of visual avatars of a sport chatbot, it will be appreciated that the invention may be alternatively implemented in instant messaging applications for any and all types of chatbots relating to any and all topics, themes, genres, personality profiles, emotional profiles, etc.
[0041 ] Embodiments of the present invention provide a method and system that are both generally and specifically useful for providing chatbots to enhance the user experience of instant messaging applications.
[0042] For the purpose of this specification, the word "comprising" means "including but not limited to," and the word "comprises" has a corresponding meaning. [0043] The above embodiments have been described by way of example only and modifications are possible within the scope of the claims that follow.

Claims

Claims
1. A method, comprising:
displaying a visual avatar of a chatbot in an instant messaging application;
receiving an instant message from the user to the visual avatar of the chatbot within the instant messaging application;
processing the instant message from the user using a chatbot system to generate a contextual response from the visual avatar of the chatbot;
displaying the contextual response from the visual avatar of the chatbot to the user within the instant messaging application.
2. The method of claim 1 , further comprising providing an instant messaging conversation between the user and the visual avatar of the chatbot within the instant messaging application.
3. The method of claim 2, further comprising providing a group instant messaging conversation between a group of contacts comprising the visual avatar of the chatbot, the user, and one or more real contacts of the user.
4. The method of claim 1 , further comprising providing a plurality of visual avatars corresponding to a plurality of chatbots within the instant messaging application.
5. The method of claim 1 , wherein the visual avatar of the chatbot is displayed in a contact list within the instant messaging application.
6. The method of claim 5, wherein the visual avatar of the chatbot is displayed as a contact icon corresponding to a virtual contact of the user.
7. The method of claim 1 , wherein the visual avatar of the chatbot is displayed as a contact icon adjacent a text box within the instant messaging application, and a user sends a message to the chatbot by activating or 'clicking' on the contact icon.
8. The method of claim 7, wherein the contact icon is provided in addition to a send icon within the instant messaging application, wherein the send icon can be activated to send messages to other users but not to the chatbot.
9. The method of claim 7 or 8, wherein messages sent using the contact icon are displayed in a distinctive manner within the instant messaging application, so that users can readily identify which messages are intended for the chatbot.
10. The method of claim 1 , wherein the visual avatar is selected by the user based on one or more of a topic, a theme, a personality profile, and an emotional profile.
1 1 . The method of claim 10, wherein the visual avatar is selected by the user to visually represent one or more of a sport character, a trivia quiz master character, a stock market performance character, a travel character, and a food character.
12. The method of claim 1 1 , further comprising, when the visual avatar is selected to visually represent a sport character, displaying instant messages relating to the sport from the visual avatar of the chatbot to the user within the instant messaging application.
13. The method of claim 12, wherein the instant messages relating to the sport comprise instant messages relating to one or more of results, fixtures, tables, team lists, match reviews, and player reviews.
14. The method of claim 1 , wherein the instant messaging application comprises a multimedia messaging application.
15. The method of claim 14, wherein one or both of the instant message from the user and the response from the visual avatar of the chatbot are received or provided as one or more of text, voice, images and video within the instant messaging application.
16. A method comprising:
displaying a text box for a user to type a message to be sent within an instant messaging application;
displaying a send icon for the user to send the message to one or more other users;
displaying a contact icon, different to the send icon, for the user to send the message to a chatbot.
17. The method of claim 16, further comprising:
processing the instant message from the user using a chatbot system to generate a contextual response from the visual avatar of the chatbot;
displaying the contextual response from the visual avatar of the chatbot to the user within the instant messaging application.
18. A system, comprising:
a memory to store instructions;
one or more processors to execute instructions stored in the memory to perform the method of any one of claims 1 to 17:
19. A chatbot user interface within an instant messaging application generated by the method of any one of claims 1 to 17 or the system of claim 18.
PCT/AU2019/051086 2018-10-09 2019-10-09 Method and system for providing chatbots within instant messaging applications WO2020073085A1 (en)

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AU2018903809 2018-10-09

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US8719200B2 (en) * 2006-06-29 2014-05-06 Mycybertwin Group Pty Ltd Cyberpersonalities in artificial reality
US20120260263A1 (en) * 2011-04-11 2012-10-11 Analytics Intelligence Limited Method, system and program for data delivering using chatbot
US20170180276A1 (en) * 2015-12-21 2017-06-22 Google Inc. Automatic suggestions and other content for messaging applications
WO2017112496A1 (en) * 2015-12-22 2017-06-29 Microsoft Technology Licensing, Llc Emotionally intelligent chat engine
US20170289071A1 (en) * 2016-04-04 2017-10-05 Kik Interactive Inc. System, apparatus and method for autonomous messaging integration

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