WO2020040710A2 - A system for enabling customers to do shopping in physical stores via their mobile devices - Google Patents

A system for enabling customers to do shopping in physical stores via their mobile devices Download PDF

Info

Publication number
WO2020040710A2
WO2020040710A2 PCT/TR2018/050940 TR2018050940W WO2020040710A2 WO 2020040710 A2 WO2020040710 A2 WO 2020040710A2 TR 2018050940 W TR2018050940 W TR 2018050940W WO 2020040710 A2 WO2020040710 A2 WO 2020040710A2
Authority
WO
WIPO (PCT)
Prior art keywords
customer
shopping
information
trust score
staff
Prior art date
Application number
PCT/TR2018/050940
Other languages
French (fr)
Other versions
WO2020040710A3 (en
Inventor
Ferit CANSEVER
Aysegul OZKAVUKCU
Tugrul AKCAOGLU
Serkan Teoman
Sonat SOYSAL
Original Assignee
Migros Ticaret Anonim Sirketi
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Migros Ticaret Anonim Sirketi filed Critical Migros Ticaret Anonim Sirketi
Publication of WO2020040710A2 publication Critical patent/WO2020040710A2/en
Publication of WO2020040710A3 publication Critical patent/WO2020040710A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
    • G06Q20/322—Aspects of commerce using mobile devices [M-devices]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
    • G06Q20/327—Short range or proximity payments by means of M-devices
    • G06Q20/3276—Short range or proximity payments by means of M-devices using a pictured code, e.g. barcode or QR-code, being read by the M-device
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • the present invention relates to a system which enables retail store customers to scan barcodes of products they buy via a mobile application running on their own mobile devices inside a physical store and add them to their shopping carts, present campaigns to customers while they are in a store, to make payment without having to scan all products at cashier and to ensure accuracy of shopping upon the control of products in the shopping cart is performed by store staff in accordance with the trust score determined as specific to customer at cashier.
  • the Australian patent document no. AU2017100350 discloses a method which enable retail store customers to scan barcodes of products over a mobile application included in their smart devices at stores, to add the products to their shopping carts and to perform control transaction by means of automated exit gates.
  • the United States patent document no. US2009094100 discloses a system which enables store customers to add products to their shopping carts over mobile application and to make online payment.
  • An objective of the present invention is to realize a system which enables customers to add products to their shopping carts by scanning the product code via an application running on their mobile devices at physical stores and ensures that it is not necessary anymore to rescan the product code at cashier.
  • Another objective of the present invention is to realize a system which enables to present campaign/offer as specific to customer during shopping.
  • Another objective of the present invention is to realize a system which enables customers to monitor how much they will pay and the discounts acquired before the payment step.
  • Another objective of the present invention is to realize a system which decides on whether to control the products at cashiers or not in accordance with the trust score created by using the previous shopping information of customers who have completed the shopping as well.
  • Figure 1 is a schematic block diagram of the inventive system.
  • Figure 2 is a flow chart of the inventive method.
  • At least one cash register (3) which enables the customer (M) to make the payment transaction of the products included in the shopping done, creates receipt for the payment transaction and reports the information of the transaction;
  • At least one smart identity device of staff (4) with which the staff (P) is in interaction which can transfer the shopping information -that are created by the application running on the customer mobile device (2) about the total shopping of the customer (M)- to the cash register (3) and is configured such that it will enable the staff (P) to follow the security and transaction steps about the shopping of the customer (M);
  • at least one application server (5) which comprises the trust score module (51) that performs calculation of trust score specific to the customer (M) in accordance with the previous and instant shopping information of the customer (M) on it, takes action in accordance with the shopping preferences of the customer (M) created by means of the customer mobile device (2) and which is in communication with the smart identity device of staff (4) ( Figure 1).
  • the customer mobile device (2) included in the inventive system (1) is a device such as a smart phone with which the customer (M) interacts.
  • the customer mobile device (2) runs an application that comprises an interface enabling the customer (M) to carry out shopping transactions, on it.
  • the shopping application running on the customer mobile device (2) is configured such that it will enable the customer (M) to be registered with his/her identity information, to scan the barcode of the products in a physical store or enter the barcode number, to present campaign/offer as specific to the customer (M), to enable the customer (M) to add/remove product and to create his/her preference for completing the shopping.
  • the customer mobile device (2) communicates with the application server (5) over a web service, sends request in accordance with the preferences created by the customer (M) by means of the shopping application running on it.
  • the customer mobile device (2) receives and interprets the signal emitted by the markers (such as beacon) placed inside the store, transmits it to the application server (5) by means of the shopping application running on it and in the event that the application server (5) transmits a campaign/offer associated with the signal information, enables its display to the customer (M) by means of the application interface.
  • the application running on the customer mobile device (2) presents real-time campaign/offer in accordance with the campaign portfolio specific to the customer and/or available in the store that it receives from the application server (5) as the customer (M) adds product to his/her shopping cart according to the previous shopping information of the customer (M) without the necessity of markers inside the store.
  • the shopping application running on the customer mobile device (2) creates a definition number or barcode associated with the products added to the shopping cart by the customer (M) and presents it to the customer (M) by means of the mobile device screen, in the event that the customer (M) creates a preference for completing the shopping.
  • the shopping application running on the customer mobile device (2) presents a mobile payment option in accordance with the preference of the customer (M) for completing the shopping and in the event that the customer (M) makes the payment through mobile payment, it creates a definition number or barcode such that it will comprise information that the payment transaction is carried out.
  • the cash register (3) included in the inventive system (1) is a unit which enables to carry out and record payment transactions at stores.
  • the cash register (3) receives information about all products in the shopping cart of the customer (M) from the application server (5) in accordance with the approval code entered by the staff (P).
  • the cash register (3) creates receipt for the payment transaction in accordance with the information received.
  • the smart identity device of staff (4) included in the inventive system (1) is a mobile device with which the staff (P) is in interaction and it is in communication with the cash register (3) and the application server (5).
  • the smart identity device of staff (4) is configured such that it will enable the staff (P) to be able to scan the barcode created for the shopping of the customer (M) from the customer mobile device (2) of the customer (M) and/or to be able to create input of the definition number.
  • the smart identity device of staff (4) Upon scanning the barcode and/or receiving the definition number input, transmits request to the application server (5) together with the barcode number and/or the definition number.
  • the smart identity device of staff (4) presents a suitable interface in order that the staff (P) the customer (M) scans the barcode of a specific number of product among the shopping products of the customer (M) and/or enters the barcode number and it transmits the barcode information scanned by the staff (P) to the application server (5).
  • the smart identity device of staff (4) enables display of the approval number in order that the staff (P) enters the approval number comprising the shopping information of the customer (M) to the cash register (3) device, in the event that the application server (5) approves the shopping cart of the customer (M) and transmits the shopping approval number.
  • the smart identity device of staff (4) scans the barcode of each product included in the shopping cart of the customer (M) and transmits notification for completing the shopping, in the event that the application server (5) does not approve the shopping cart of the customer (M).
  • the application server (5) included in the inventive system (1) is a unit which manages the process for the customer (M) to make shopping over mobile application.
  • the application server (5) is in communication with the customer mobile device (2), the cash register (3) and the smart identity device of staff (4).
  • the application server (5) saves the login information of the customers who run shopping applications on their mobile devices.
  • the application server (5) sets the price of the product associated with the related barcode number by using the product information that it contains, sets the total price according to the information of number and transmits it to the customer mobile device (2), in the event that the customer (M) scans barcode of any product in the store and transmits it together with the information of number by means of the customer mobile device (2).
  • the application server (5) adds the products that added by the customer (M) to the virtual shopping cart created in relation to the definition information of the customer (M) and saves them.
  • the application server (5) creates a shopping definition number about the virtual shopping cart related to the customer (M), transmits the shopping definition number to the customer mobile device (2) and enables its display on the customer mobile device (2) as the barcode and/or definition number.
  • the application server (5) determines the virtual shopping cart related to the shopping definition number received and receives the trust score value of the customer (M) by transmitting the definition information of the customer (M) -that is associated with the virtual shopping cart- to the trust score module (51), in the event that the staff (P) transmits the shopping definition number by means of the smart identity device of staff (4).
  • the application server (5) decides on controlling the shopping cart of the customer (M) and giving free pass to the customer (M) by comparing the trust score in accordance with a specific definition with a randomly designated number.
  • the application server (5) defines free pass in the event that a random number designated by it in a certain range is higher than the trust score whereas it defines a control transaction in the event that the random number is less than or equal to the trust score.
  • the application server (5) compares the barcode information received by it with the barcode information of the products in the virtual shopping cart of the customer (M), in the event that the customer (M) sends request to the smart identity device of staff (4) so that the customer’s shopping cart is controlled and the staff (P) transmits the barcode information of a certain number of products scanned for control by means of the smart identity device of staff (4) and in the event that there is a product not matching with the virtual shopping cart as a result of the comparison, it transmits notification to the smart identity device of staff (4) for controlling the shopping cart of the customer (M).
  • the application server (5) transmits a notification that the customer (M) can pass free to the smart identity device of staff (4) in the event that a match is provided.
  • the application server (5) transmits the information of providing match and no match to the trust score module (51) together with the customer definition information.
  • the application server (5) transmits conditions such as control of shopping cart, result of control to the customer mobile device (2) for information purposes together with the smart identity device of staff (4) and enables their display to the customer by means of the application running on the customer mobile device (2).
  • the application server (5) transmits the virtual shopping cart information associated with the shopping definition information to the cash register (3), in the event that the cash register (3) transmits request together with the shopping definition information.
  • the trust score module (51) included on the application server (5) is a unit which determines the trust score of the customer by using the previous and instant shopping information of the customer (M).
  • the trust score module (51) saves the information of free pass, the shopping that is controlled and does not differ from the virtual shopping cart and the shopping that is controlled and differs from the virtual shopping cart transmitted by the application server (5) together with the definition information of the customer (M) for each shopping of the customer (M), as associated with the customer (M).
  • the expression of Free refers to the condition when the customer (M) passes without being controlled at the cashier
  • the expression of Control Free refers to the condition when the customer (M) is controlled at the cashier and there is no product difference between his/her virtual shopping cart and the physical shopping cart
  • the expression of Control Difference refers to the condition when the customer (M) is controlled at the cashier and a difference is determined between his/her virtual shopping cart and the physical shopping cart in the description hereinafter.
  • the trust score module (51) carries out the transaction of calculating the trust score in two steps such as pre-control and calculating trust score.
  • the trust score module (51) carries out the following transactions in the specified order:
  • the trust score module (51) determines the customer (M) information, the information of previous shopping and the current information shopping done by the customer (M) via mobile application.
  • the trust score module (51) carries out transactions of:
  • the trust score module (51) carries out transactions of:
  • the trust score module (51) carries out transactions of:
  • the trust score module (51) uses a table which comprises the percentage weight of shopping over the mobile application as associated with the numbers of shopping defined on it and over the mobile application, the percentage weight of customer information and the percentage weight of the current shopping information when it calculates the trust score.
  • the trust score module (51) determines the trust score by adding the multiplication of the information of shopping previous shopping done by the customer (M) via mobile application by its related weight received from the table, the multiplication of the customer (M) information by its related weight received from the table and the multiplication of the current shopping information by its related weight received from the table by using the percentage weight values that it receives according to the number of shopping via mobile application from the related table.
  • the said system (1) enables customers to scan the barcode or barcode numbers of the products they purchase via an application running on their mobile devices and then add them to their shopping carts. Customers can proceed to payment step without rescanning the products at cashier by means of the barcode or the definition number given by the application at the end of shopping.
  • Control transaction is assigned at cashier according to the trust score calculated in accordance with information, previous and instant shopping of customers.
  • a certain number of products received from shopping carts of the customer (M) is controlled and in the event that the products match with the virtual shopping cart, the customer (M) can leave the store upon making the payment. In the event that no match is provided with the virtual shopping cart, all products in the shopping cart of the customer (M) are rescanned by the staff (P) and the shopping is completed.
  • customers (M) are enabled to do shopping comfortably and it is also ensured that operational efficiency of stores are increased. Besides, customers (M) are enabled to see the amount of sopping and amounts of discount during shopping. In addition, physical shopping of the customers (M) can be traced at physical stores and important information can be gathered for other services.

Landscapes

  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Development Economics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Cash Registers Or Receiving Machines (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The present invention relates to a system (1) which enables retail store customers to scan barcodes of products they buy via a mobile application running on their own mobile devices inside a physical store and add them to their shopping carts, present campaigns to customers while they are in a store, to make payment without having to scan all products at cashier and to ensure accuracy of shopping upon the control of products in the shopping cart is performed by store staff in accordance with the trust score determined as specific to customer at cashier. The inventive system (1) consists of customer mobile device (2), cash register (3), smart identity device of staff (4), application server (5) and trust score module (51).

Description

A SYSTEM FOR ENABLING CUSTOMERS TO DO SHOPPING IN PHYSICAL STORES VIA THEIR MOBILE DEVICES
Technical Field
The present invention relates to a system which enables retail store customers to scan barcodes of products they buy via a mobile application running on their own mobile devices inside a physical store and add them to their shopping carts, present campaigns to customers while they are in a store, to make payment without having to scan all products at cashier and to ensure accuracy of shopping upon the control of products in the shopping cart is performed by store staff in accordance with the trust score determined as specific to customer at cashier.
Background of the Invention
Today, customers doing shopping at retail stores add products that they want to purchase from the store at first and all products are scanned at the payment step at cashier. However, lines occur at cashiers particularly at busy stores and customers may have to wait at cashiers for long periods of time in this practice.
In the state of the art, there are solutions for preventing customers from waiting lines at cashiers at retail stores. However, the fact that cost of hardware and software of current solutions are high plays a restrictive role in many store applications.
In current applications, there are solutions which enable customers to scan barcodes of products by means of mobile devices -that enable them to do shopping by themselves and are provided to customers upon arrival at the store- and to complete the shopping without waiting at the cashier. However, the fact that the practice has to be carried out as specific to store and mobile device must be present at stores increase investment cost. Due to these reasons, there is need for a system which enables customers to do shopping by themselves comfortably by inclusion of mobile devices such as smart phones -that are commonly used by customers today- to the shopping process
The Australian patent document no. AU2017100350, an application in the state of the art, discloses a method which enable retail store customers to scan barcodes of products over a mobile application included in their smart devices at stores, to add the products to their shopping carts and to perform control transaction by means of automated exit gates. The United States patent document no. US2009094100, an application in the state of the art, discloses a system which enables store customers to add products to their shopping carts over mobile application and to make online payment.
Summary of the Invention
An objective of the present invention is to realize a system which enables customers to add products to their shopping carts by scanning the product code via an application running on their mobile devices at physical stores and ensures that it is not necessary anymore to rescan the product code at cashier.
Another objective of the present invention is to realize a system which enables to present campaign/offer as specific to customer during shopping. Another objective of the present invention is to realize a system which enables customers to monitor how much they will pay and the discounts acquired before the payment step.
Another objective of the present invention is to realize a system which decides on whether to control the products at cashiers or not in accordance with the trust score created by using the previous shopping information of customers who have completed the shopping as well.
Detailed Description of the Invention
“A System for Enabling Customers to Do Shopping in Physical Stores via Their Mobile Devices” realized to fulfil the objectives of the present invention is shown in the figure attached, in which:
Figure 1 is a schematic block diagram of the inventive system.
Figure 2 is a flow chart of the inventive method.
The components illustrated in the figure are individually numbered, where the numbers refer to the following:
1. System
2. Customer mobile device
3. Cash Register
4. Smart identity device of staff
5. Application server
51. Trust score module
M: Customer
P: Staff The inventive system (1) for enabling customers to do shopping in physical stores via their mobile devices comprises:
at least one customer mobile device (2) with which the customer (M) interacts and which runs a shopping application enabling the customer (M) to create his/her shopping preferences on it;
at least one cash register (3) which enables the customer (M) to make the payment transaction of the products included in the shopping done, creates receipt for the payment transaction and reports the information of the transaction;
at least one smart identity device of staff (4) with which the staff (P) is in interaction, which can transfer the shopping information -that are created by the application running on the customer mobile device (2) about the total shopping of the customer (M)- to the cash register (3) and is configured such that it will enable the staff (P) to follow the security and transaction steps about the shopping of the customer (M); at least one application server (5) which comprises the trust score module (51) that performs calculation of trust score specific to the customer (M) in accordance with the previous and instant shopping information of the customer (M) on it, takes action in accordance with the shopping preferences of the customer (M) created by means of the customer mobile device (2) and which is in communication with the smart identity device of staff (4) (Figure 1).
The customer mobile device (2) included in the inventive system (1) is a device such as a smart phone with which the customer (M) interacts. The customer mobile device (2) runs an application that comprises an interface enabling the customer (M) to carry out shopping transactions, on it. The shopping application running on the customer mobile device (2) is configured such that it will enable the customer (M) to be registered with his/her identity information, to scan the barcode of the products in a physical store or enter the barcode number, to present campaign/offer as specific to the customer (M), to enable the customer (M) to add/remove product and to create his/her preference for completing the shopping. The customer mobile device (2) communicates with the application server (5) over a web service, sends request in accordance with the preferences created by the customer (M) by means of the shopping application running on it.
The customer mobile device (2) receives and interprets the signal emitted by the markers (such as beacon) placed inside the store, transmits it to the application server (5) by means of the shopping application running on it and in the event that the application server (5) transmits a campaign/offer associated with the signal information, enables its display to the customer (M) by means of the application interface. In one embodiment of the invention, the application running on the customer mobile device (2) presents real-time campaign/offer in accordance with the campaign portfolio specific to the customer and/or available in the store that it receives from the application server (5) as the customer (M) adds product to his/her shopping cart according to the previous shopping information of the customer (M) without the necessity of markers inside the store.
The shopping application running on the customer mobile device (2) creates a definition number or barcode associated with the products added to the shopping cart by the customer (M) and presents it to the customer (M) by means of the mobile device screen, in the event that the customer (M) creates a preference for completing the shopping. In one embodiment of the invention, the shopping application running on the customer mobile device (2) presents a mobile payment option in accordance with the preference of the customer (M) for completing the shopping and in the event that the customer (M) makes the payment through mobile payment, it creates a definition number or barcode such that it will comprise information that the payment transaction is carried out. The cash register (3) included in the inventive system (1) is a unit which enables to carry out and record payment transactions at stores. The cash register (3) receives information about all products in the shopping cart of the customer (M) from the application server (5) in accordance with the approval code entered by the staff (P). The cash register (3) creates receipt for the payment transaction in accordance with the information received.
The smart identity device of staff (4) included in the inventive system (1) is a mobile device with which the staff (P) is in interaction and it is in communication with the cash register (3) and the application server (5). The smart identity device of staff (4) is configured such that it will enable the staff (P) to be able to scan the barcode created for the shopping of the customer (M) from the customer mobile device (2) of the customer (M) and/or to be able to create input of the definition number. Upon scanning the barcode and/or receiving the definition number input, the smart identity device of staff (4) transmits request to the application server (5) together with the barcode number and/or the definition number. In the event that the application server (5) returns control response for the shopping of the customer (M), the smart identity device of staff (4) presents a suitable interface in order that the staff (P) the customer (M) scans the barcode of a specific number of product among the shopping products of the customer (M) and/or enters the barcode number and it transmits the barcode information scanned by the staff (P) to the application server (5).
The smart identity device of staff (4) enables display of the approval number in order that the staff (P) enters the approval number comprising the shopping information of the customer (M) to the cash register (3) device, in the event that the application server (5) approves the shopping cart of the customer (M) and transmits the shopping approval number. The smart identity device of staff (4) scans the barcode of each product included in the shopping cart of the customer (M) and transmits notification for completing the shopping, in the event that the application server (5) does not approve the shopping cart of the customer (M).
The application server (5) included in the inventive system (1) is a unit which manages the process for the customer (M) to make shopping over mobile application. The application server (5) is in communication with the customer mobile device (2), the cash register (3) and the smart identity device of staff (4). The application server (5) saves the login information of the customers who run shopping applications on their mobile devices.
The application server (5) sets the price of the product associated with the related barcode number by using the product information that it contains, sets the total price according to the information of number and transmits it to the customer mobile device (2), in the event that the customer (M) scans barcode of any product in the store and transmits it together with the information of number by means of the customer mobile device (2). The application server (5) adds the products that added by the customer (M) to the virtual shopping cart created in relation to the definition information of the customer (M) and saves them.
In the event that the customer (M) transmits the request for completing the shopping by means of the customer mobile device (2), the application server (5) creates a shopping definition number about the virtual shopping cart related to the customer (M), transmits the shopping definition number to the customer mobile device (2) and enables its display on the customer mobile device (2) as the barcode and/or definition number.
The application server (5) determines the virtual shopping cart related to the shopping definition number received and receives the trust score value of the customer (M) by transmitting the definition information of the customer (M) -that is associated with the virtual shopping cart- to the trust score module (51), in the event that the staff (P) transmits the shopping definition number by means of the smart identity device of staff (4). The application server (5) decides on controlling the shopping cart of the customer (M) and giving free pass to the customer (M) by comparing the trust score in accordance with a specific definition with a randomly designated number. In another embodiment of the invention, the application server (5) defines free pass in the event that a random number designated by it in a certain range is higher than the trust score whereas it defines a control transaction in the event that the random number is less than or equal to the trust score.
The application server (5) compares the barcode information received by it with the barcode information of the products in the virtual shopping cart of the customer (M), in the event that the customer (M) sends request to the smart identity device of staff (4) so that the customer’s shopping cart is controlled and the staff (P) transmits the barcode information of a certain number of products scanned for control by means of the smart identity device of staff (4) and in the event that there is a product not matching with the virtual shopping cart as a result of the comparison, it transmits notification to the smart identity device of staff (4) for controlling the shopping cart of the customer (M). The application server (5) transmits a notification that the customer (M) can pass free to the smart identity device of staff (4) in the event that a match is provided. The application server (5) transmits the information of providing match and no match to the trust score module (51) together with the customer definition information. The application server (5) transmits conditions such as control of shopping cart, result of control to the customer mobile device (2) for information purposes together with the smart identity device of staff (4) and enables their display to the customer by means of the application running on the customer mobile device (2). The application server (5) transmits the virtual shopping cart information associated with the shopping definition information to the cash register (3), in the event that the cash register (3) transmits request together with the shopping definition information.
The trust score module (51) included on the application server (5) is a unit which determines the trust score of the customer by using the previous and instant shopping information of the customer (M). The trust score module (51) saves the information of free pass, the shopping that is controlled and does not differ from the virtual shopping cart and the shopping that is controlled and differs from the virtual shopping cart transmitted by the application server (5) together with the definition information of the customer (M) for each shopping of the customer (M), as associated with the customer (M). The expression of Free refers to the condition when the customer (M) passes without being controlled at the cashier, the expression of Control Free refers to the condition when the customer (M) is controlled at the cashier and there is no product difference between his/her virtual shopping cart and the physical shopping cart and the expression of Control Difference refers to the condition when the customer (M) is controlled at the cashier and a difference is determined between his/her virtual shopping cart and the physical shopping cart in the description hereinafter.
The trust score module (51) carries out the transaction of calculating the trust score in two steps such as pre-control and calculating trust score. The trust score module (51) carries out the following transactions in the specified order:
controlling the last shopping of the customer (M) at first and in the event that there is Control Difference in the last shopping, assigning a trust score in order that the customer (M) is controlled definitely; if there is no Control Difference in the last shopping of the customer (M) and the customer (M) has just start using, determining a trust score suitable for being controlled in at least one of his/her specific number of first shopping;
if the customer (M) has completed a specific number of his/her previous shopping as Free, assigning a trust score in order that s/he is controlled definitely;
if the customer (M) has completed a specific number of his/her previous shopping as Control Free, assigning a trust score suitable for not being controlled in the current condition
for pre-control.
For determining trust score, the trust score module (51) determines the customer (M) information, the information of previous shopping and the current information shopping done by the customer (M) via mobile application. The trust score module (51) carries out transactions of:
grouping the customers (M) according to shopping frequency and scoring them specific parametric definitions;
determining the number of shopping done by the customer (M) in the time passing until before a period of time as of the date when the calculation is made and scoring it according to certain parametric definitions
determining the customer information in accordance with the determined values by adding the multiplication of the customer (M) group score by the percentage value weight and the multiplication of the number of shopping by the percentage value weight
at the step of determining the customer (M) information.
The trust score module (51) carries out transactions of:
determining the ratios of the difference between the virtual shopping cart and the physical shopping cart in cases of Control Difference in the customer (M) shopping to the amount of shopping cart as the ratio of shopping amount and scoring it according to specific parametric definitions;
determining the ratio of the number of the Control Difference cases in the customer (M) shopping to the number of controlled shopping as the ratio of shopping amount and scoring it according to specific parametric definitions;
determining the information of shopping done by the customer (M) via mobile application in accordance with the determined values by adding the multiplication of the ratio of shopping amount and the percentage value weight and the multiplication of the ratio of number of shopping and the percentage value weight
at the step of determining the information of previous shopping done by the customer (M) via mobile application.
The trust score module (51) carries out transactions of:
determining whether the customer (M) has a valuable product in his/her current shopping or not and scoring it in accordance with specific parametric definitions;
determining the ratio of the total shopping cart amount in the shopping cart of the customer (M) to the total product number and scoring it in accordance with specific parametric definitions;
determining whether the customer (M) has made a product removal transaction over mobile application when s/he does shopping or not and scoring it in accordance with specific parametric definitions;
determining the current shopping information of the customer (M) in accordance with the determined values by adding the multiplication of the score of including a valuable product by the percentage value weight, the multiplication of the per product amount by the percentage value weight and the multiplication of the score of product removal transaction by the percentage value weight
at the step of determining current shopping information. Lastly, the trust score module (51) uses a table which comprises the percentage weight of shopping over the mobile application as associated with the numbers of shopping defined on it and over the mobile application, the percentage weight of customer information and the percentage weight of the current shopping information when it calculates the trust score. The trust score module (51) determines the trust score by adding the multiplication of the information of shopping previous shopping done by the customer (M) via mobile application by its related weight received from the table, the multiplication of the customer (M) information by its related weight received from the table and the multiplication of the current shopping information by its related weight received from the table by using the percentage weight values that it receives according to the number of shopping via mobile application from the related table.
With the inventive system (1), customers are enabled to do shopping over mobile application at physical stores. The said system (1) enables customers to scan the barcode or barcode numbers of the products they purchase via an application running on their mobile devices and then add them to their shopping carts. Customers can proceed to payment step without rescanning the products at cashier by means of the barcode or the definition number given by the application at the end of shopping. Control transaction is assigned at cashier according to the trust score calculated in accordance with information, previous and instant shopping of customers. At the control transaction, a certain number of products received from shopping carts of the customer (M) is controlled and in the event that the products match with the virtual shopping cart, the customer (M) can leave the store upon making the payment. In the event that no match is provided with the virtual shopping cart, all products in the shopping cart of the customer (M) are rescanned by the staff (P) and the shopping is completed.
Thereby, customers (M) are enabled to do shopping comfortably and it is also ensured that operational efficiency of stores are increased. Besides, customers (M) are enabled to see the amount of sopping and amounts of discount during shopping. In addition, physical shopping of the customers (M) can be traced at physical stores and important information can be gathered for other services. Within these basic concepts; it is possible to develop various embodiments of the inventive system (1); the invention cannot be limited to examples disclosed herein and it is essentially according to claims.

Claims

1. A system (1) for enabling customers to do shopping in physical stores via their mobile devices; comprising
at least one customer mobile device (2) with which the customer (M) interacts and which runs a shopping application enabling the customer (M) to create his/her shopping preferences on it;
at least one cash register (3) which enables the customer (M) to make the payment transaction of the products included in the shopping done, creates receipt for the payment transaction and reports the information of the transaction;
and characterized by
at least one smart identity device of staff (4) with which the staff (P) is in interaction, which can transfer the shopping information -that are created by the application running on the customer mobile device (2) about the total shopping of the customer (M)- to the cash register (3) and is configured such that it will enable the staff (P) to follow the security and transaction steps about the shopping of the customer (M); at least one application server (5) which comprises the trust score module (51) that performs calculation of trust score specific to the customer (M) in accordance with the previous and instant shopping information of the customer (M) on it, takes action in accordance with the shopping preferences of the customer (M) created by means of the customer mobile device (2) and which is in communication with the smart identity device of staff (4).
2. A system (1) according to Claim 1; characterized by the customer mobile device (2) which runs a shopping application that is configured such that it will enable the customer (M) to be registered with his/her identity information, to scan the barcode of the products in a physical store or enter the barcode number, to present campaign/offer as specific to the customer (M), to enable the customer (M) to add/remove product and to create his/her preference for completing the shopping.
3. A system (1) according to Claim 2; characterized by the customer mobile device (2) which receives and interprets the signal emitted by the markers placed inside the store, transmits it to the application server (5) by means of the shopping application running on it and in the event that the application server (5) transmits a campaign/offer associated with the signal information, enables its display to the customer (M) by means of the application interface.
4. A system (1) according to Claim 2; characterized by the customer mobile device (2) which presents real-time campaign/offer in accordance with the campaign portfolio specific to the customer and/or available in the store that it receives from the application server (5) as the customer (M) adds product to his/her shopping cart according to the previous shopping information of the customer (M) without the necessity of markers inside the store.
5. A system (1) according to Claim 2, 3 or 4; characterized by the customer mobile device (2) which creates a definition number or barcode associated with the products added to the shopping cart by the customer (M) and presents it to the customer (M) by means of the mobile device screen, in the event that the customer (M) creates a preference for completing the shopping.
6. A system (1) according to Claim 5; characterized by the smart identity device of staff (4) which is configured such that it will enable the staff (P) to be able to scan the barcode created for the shopping of the customer (M) from the customer mobile device (2) of the customer (M) and/or to be able to create input of the definition number; scans the barcode and/or receives the definition number input; transmits request to the application server (5) together with the barcode number and/or the definition number; in the event that the application server (5) returns control response for the shopping of the customer (M), presents a suitable interface in order that the staff (P) the customer (M) scans the barcode of a specific number of product among the shopping products of the customer (M) and/or enters the barcode number and transmits the barcode information scanned by the staff (P) to the application server (5)
7. A system (1) according to Claim 6; characterized by the smart identity device of staff (4) which enables the staff (P) to transmit the shopping information of the customer (M) to the cash register (3) device, in the event that the application server (5) approves the shopping cart of the customer (M) and transmits the shopping approval number.
8. A system (1) according to Claim 7; characterized by the application server (5) which sets the price of the product associated with the related barcode number by using the product information that it contains, sets the total price according to the information of number and transmits it to the customer mobile device (2) adds the products that added by the customer (M) to the virtual shopping cart created in relation to the definition information of the customer (M) and saves them, in the event that the customer (M) scans barcode of any product in the store and transmits it together with the information of number by means of the customer mobile device (2). The application server (5).
9. A system (1) according to Claim 8; characterized by the application server (5) which determines the virtual shopping cart related to the shopping definition number received and receives the trust score value of the customer (M) by transmitting the definition information of the customer (M) -that is associated with the virtual shopping cart- to the trust score module (51), decides on controlling the shopping cart of the customer (M) and giving free pass to the customer (M) by comparing the trust score in accordance with a specific definition with a randomly designated number, in the event that the staff (P) transmits the shopping definition number by means of the smart identity device of staff (4).
10. A system (1) according to Claim 9; characterized by the application server (5) which defines free pass in the event that a random number designated by it in a certain range is higher than the trust score whereas it defines a control transaction in the event that the random number is less than or equal to the trust score.
11. A system (1) according to Claim 9 or Claim 10; characterized by the application server (5) which compares the barcode information received by it with the barcode information of the products in the virtual shopping cart of the customer (M), in the event that the customer (M) sends request to the smart identity device of staff (4) so that the customer’s shopping cart is controlled and the staff (P) transmits the barcode information of a certain number of products scanned for control by means of the smart identity device of staff (4) and in the event that there is a product not matching with the virtual shopping cart as a result of the comparison, it transmits notification to the smart identity device of staff (4) for controlling the shopping cart of the customer (M).
12. A system (1) according to Claim 11; characterized by the application server (5) which transmits a notification that the customer (M) can pass free to the smart identity device of staff (4) in the event that a match is provided.
13. A system (1) according to Claim 11 or Claim 12; characterized by the application server (5) which transmits the information of providing match and no match to the trust score module (51) together with the customer definition information.
14. A system (1) according to Claim 13; characterized by the trust score module (51) which saves the information of free pass, the shopping that is controlled and does not differ from the virtual shopping cart and the shopping that is controlled and differs from the virtual shopping cart transmitted by the application server (5) together with the definition information of the customer (M) for each shopping of the customer (M), as associated with the customer (M).
15. A system (1) according to Claim 14; characterized by the trust score module (51) which carries out the transaction of calculating the trust score in two steps such as pre-control and calculating trust score. The trust score module (51) carries out the following transactions in the specified order:
controlling the last shopping of the customer (M) at first and in the event that there is Control Difference in the last shopping, assigning a trust score in order that the customer (M) is controlled definitely;
if there is no Control Difference in the last shopping of the customer (M) and the customer (M) has just start using, determining a trust score suitable for being controlled in at least one of his/her specific number of first shopping;
if the customer (M) has completed a specific number of his/her previous shopping as Free, assigning a trust score in order that s/he is controlled definitely;
if the customer (M) has completed a specific number of his/her previous shopping as Control Free, assigning a trust score suitable for not being controlled in the current condition
for pre-control.
16. A system (1) according to Claim 15; characterized by the trust score module (51) which carries out transactions of:
grouping the customers (M) according to shopping frequency and scoring them specific parametric definitions;
- determining the number of shopping done by the customer (M) in the time passing until before a period of time as of the date when the calculation is made and scoring it according to certain parametric definitions
determining the customer information in accordance with the determined values by adding the multiplication of the customer (M) group score by the percentage value weight and the multiplication of the number of shopping by the percentage value weight
at the step of determining the customer (M) information.
17. A system (1) according to Claim 16; characterized by the trust score module (51) which carries out transactions of:
determining the ratios of the difference between the virtual shopping cart and the physical shopping cart in cases of Control Difference in the customer (M) shopping to the amount of shopping cart as the ratio of shopping amount and scoring it according to specific parametric definitions;
determining the ratio of the number of the Control Difference cases in the customer (M) shopping to the number of controlled shopping as the ratio of shopping amount and scoring it according to specific parametric definitions;
- determining the information of shopping done by the customer (M) via mobile application in accordance with the determined values by adding the multiplication of the ratio of shopping amount and the percentage value weight and the multiplication of the ratio of number of shopping and the percentage value weight at the step of determining the information of previous shopping done by the customer (M) via mobile application.
18. A system (1) according to Claim 17; characterized by the trust score module (51) which carries out transactions of:
determining whether the customer (M) has a valuable product in his/her current shopping or not and scoring it in accordance with specific parametric definitions;
determining the ratio of the total shopping cart amount in the shopping cart of the customer (M) to the total product number and scoring it in accordance with specific parametric definitions;
determining whether the customer (M) has made a product removal transaction over mobile application when s/he does shopping or not and scoring it in accordance with specific parametric definitions;
determining the current shopping information of the customer (M) in accordance with the determined values by adding the multiplication of the score of including a valuable product by the percentage value weight, the multiplication of the per product amount by the percentage value weight and the multiplication of the score of product removal transaction by the percentage value weight
at the step of determining current shopping information.
19. A system (1) according to Claim 18; characterized by the trust score module (51) which determines the trust score by adding the multiplication of the information of shopping previous shopping done by the customer (M) via mobile application by its related weight received from the table, the multiplication of the customer (M) information by its related weight received from the table and the multiplication of the current shopping information by its related weight received from the table by using the percentage weight values that it receives according to the number of shopping via mobile application from the related table according to a table comprising the percentage weight of shopping over the mobile application as associated with the numbers of shopping defined on it and over the mobile application, the percentage weight of customer information and the percentage weight of the current shopping information when it calculates the trust score.
PCT/TR2018/050940 2017-12-29 2018-12-28 A system for enabling customers to do shopping in physical stores via their mobile devices WO2020040710A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
TR2017/23114 2017-12-29
TR2017/23114A TR201723114A2 (en) 2017-12-29 2017-12-29 A SYSTEM THAT ALLOWS CUSTOMERS TO SHOP WITH MOBILE DEVICES IN THE PHYSICAL STORE

Publications (2)

Publication Number Publication Date
WO2020040710A2 true WO2020040710A2 (en) 2020-02-27
WO2020040710A3 WO2020040710A3 (en) 2020-04-16

Family

ID=67901119

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/TR2018/050940 WO2020040710A2 (en) 2017-12-29 2018-12-28 A system for enabling customers to do shopping in physical stores via their mobile devices

Country Status (3)

Country Link
CZ (1) CZ2020369A3 (en)
TR (1) TR201723114A2 (en)
WO (1) WO2020040710A2 (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11887172B2 (en) 2021-01-29 2024-01-30 Walmart Apollo, Llc Methods and apparatus for electronic detection of fraudulent transactions using machine learning processes

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9799173B2 (en) * 2013-01-30 2017-10-24 Wal-Mart Stores, Inc. List based shopping cart inspection process
US20160189277A1 (en) * 2014-12-24 2016-06-30 Digimarc Corporation Self-checkout arrangements
US20170161728A1 (en) * 2015-03-26 2017-06-08 Kohl's Department Stores, Inc. Integrated shopping and mobile payment system
US10387882B2 (en) * 2015-07-01 2019-08-20 Klarna Ab Method for using supervised model with physical store
EP3454698B1 (en) * 2016-05-09 2024-04-17 Grabango Co. System and method for computer vision driven applications within an environment

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11887172B2 (en) 2021-01-29 2024-01-30 Walmart Apollo, Llc Methods and apparatus for electronic detection of fraudulent transactions using machine learning processes

Also Published As

Publication number Publication date
WO2020040710A3 (en) 2020-04-16
TR201723114A2 (en) 2019-07-22
CZ2020369A3 (en) 2020-08-19

Similar Documents

Publication Publication Date Title
US11100507B2 (en) Data passed in an interaction
US20140351058A1 (en) System and method for enabling point of sale functionality in a wireless communications device
US8336770B2 (en) Method and apparatus for wireless authorization
US20150019428A1 (en) Systems and methods for dynamic transaction-payment routing
US20080313052A1 (en) Method and system for managing transactions initiated via a wireless communications device
US20080306790A1 (en) Method and apparatus for generating and transmitting an order initiation offer to a wireless communications device
US20090182677A1 (en) Upsell system embedded in a system and controlled by a third party
AU2012294451A1 (en) Payment device with integrated chip
CA2857929C (en) System and method for providing a payment instrument
US20080313122A1 (en) Method and system for generating an offer and transmitting the offer to a wireless communications device
US20080306886A1 (en) Graphical user interface adaptation system for a point of sale device
US20170286992A1 (en) System and method for coded transaction processing
CA2949841A1 (en) Apparatus and method for facilitating a social group shopping experience
US20160335672A1 (en) Interception of communications and generation of supplemental data in closed systems
WO2020040710A2 (en) A system for enabling customers to do shopping in physical stores via their mobile devices
EP2608140A1 (en) Method of billing an online purchase
CN109949131A (en) A kind of mobile hall system of bank and service interaction method
EP3901879A1 (en) System and method for providing service for random discount in real time by using mobile app
AU2021103148A4 (en) System and method for providing service for random discount in real time by using mobile app
KR20180064901A (en) System for managing payment and method for payment
RU2012149360A (en) SYSTEM AND METHOD FOR SALE OF GOODS AND SERVICES WITH COMPENSATION OF COSTS OF BUYERS
UA146037U (en) GOODS SALES SYSTEM - AUTONOMOUS SHOP
TW202219860A (en) Information processing system and method thereof that allows a consumer as a member of the system and a manufacturer/supplier to conduct bidirectional communication of information
UA144367U (en) INFORMATION AND TELECOMMUNICATIONS SYSTEM OF PAYMENTS FOR GOODS OR SERVICES WITH DISCOUNTS
KR20230028170A (en) A system for transmitting transaction information and a transmitting method thereof

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 18930559

Country of ref document: EP

Kind code of ref document: A2

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 18930559

Country of ref document: EP

Kind code of ref document: A2