WO2020029367A1

WO2020029367A1 - Case processing opinion input method and device, computer apparatus, and storage medium

Info

Publication number: WO2020029367A1
Application number: PCT/CN2018/105415
Authority: WO
Inventors: 王建华
Original assignee: 平安科技（深圳）有限公司
Priority date: 2018-08-09
Filing date: 2018-09-13
Publication date: 2020-02-13
Also published as: CN109344587A

Abstract

A case processing opinion input method for improving the efficiency of inputting a case processing opinion. The method comprises: allocating a target case to be processed to a target account of a specified processing person (101); if it is detected that the target case is opened, calling a speech input interface, and providing a speech input function for a terminal opening the target case (102); acquiring, via the speech input interface, speech data transmitted by the terminal (103); performing voiceprint recognition on the speech data, so as to acquire a speech voiceprint feature (104); determining whether the speech voiceprint feature is in consistent with a voiceprint feature of a processing person pre-stored in the target account (105); if not, determining that the speech data is not a processing opinion of the target case (106); and if so, determining that the speech data is a processing opinion of the target case (107);

Description

Method, device, computer equipment and storage medium for inputting case handling opinions

This application is based on a Chinese invention patent application filed on August 9, 2018 with the application number 201810902642.9, entitled "Method, Device, Computer Equipment, and Storage Medium for Inputting Case Processing Opinions", and claims priority.

Technical field

The present application relates to the field of information processing technology, and in particular, to a method, a device, a computer device, and a storage medium for inputting opinions on case processing.

Background technique

In traditional government affairs systems, when dealing with cases such as government affairs approval, official document approval, and internal document circulation, the text is usually entered as the case's opinion. However, a complex case often requires a long processing opinion, and sometimes multiple processors are required to participate in the processing of the case. Entering these processing opinions in text requires a lot of work time of the processing staff; in addition, the government affairs system The cases often have strict restrictions on the identity and authority of the handlers. In most cases, special personnel need to be handled by the project. To this end, the handlers need to go through a complex identity verification process before entering processing opinions, which greatly reduces the handling of the handlers Case efficiency.

Therefore, finding a method to improve the input efficiency of case processing opinions has become an urgent problem for those skilled in the art.

Summary of the invention

Based on this, it is necessary to provide a case processing opinion input method, device, computer equipment, and storage medium that can improve the efficiency of case processing opinion input in response to the above technical problems.

A method for inputting case handling opinions, including:

Assign the pending target case to the target account of the designated handler;

If it is detected that the target case is opened, calling a voice entry interface to provide a voice entry function to a terminal that opens the target case;

Acquiring the voice data sent by the terminal through the voice input interface;

Performing voiceprint recognition on the voice data to obtain voiceprint characteristics;

Determining whether the voiceprint feature is consistent with the processing voiceprint feature reserved by the target account;

If the voiceprint feature is inconsistent with the processing voiceprint feature reserved by the target account, rejecting the voice data as a processing opinion for the target case;

If the voiceprint feature is consistent with the processing human voiceprint feature reserved by the target account, the voice data is determined as the processing opinion of the target case.

A case processing input device includes:

A case allocation module, for allocating a target case to be processed to a target account of a designated handler;

A function calling module, configured to call a voice input interface if it is detected that the target case is opened, and provide a voice input function to a terminal that opens the target case;

A voice data acquisition module, configured to acquire voice data sent by the terminal through the voice input interface;

A voiceprint recognition module, configured to perform voiceprint recognition on the voice data to obtain voiceprint features;

A voiceprint feature judgment module, configured to determine whether the voiceprint feature is consistent with the processing voiceprint feature reserved by the target account;

A rejection module configured to reject the voice data as a processing opinion of the target case if the judgment result of the voiceprint feature judgment module is no;

A processing opinion determining module is configured to determine the voice data as a processing opinion of the target case if the judgment result of the voiceprint feature judgment module is yes.

A computer device includes a memory, a processor, and computer-readable instructions stored in the memory and executable on the processor, and the processor implements the input of the case handling opinion when the processor executes the computer-readable instructions Method steps.

One or more non-volatile readable storage media storing computer readable instructions, the computer readable storage medium storing computer readable instructions, so that the one or more processors execute the above-mentioned case processing opinion input method A step of.

Details of one or more embodiments of the present application are set forth in the accompanying drawings and description below, and other features and advantages of the present application will become apparent from the description, the drawings, and the claims.

BRIEF DESCRIPTION OF THE DRAWINGS

In order to explain the technical solution of the embodiments of the present application more clearly, the drawings used in the description of the embodiments of the application will be briefly introduced below. Obviously, the drawings in the following description are just some embodiments of the application. For those of ordinary skill in the art, other drawings can be obtained based on these drawings without paying creative labor.

FIG. 1 is a schematic diagram of an application environment of a method for inputting a case processing opinion in an embodiment of the present application; FIG.

FIG. 2 is a flowchart of a method for inputting a case processing opinion in an embodiment of the present application; FIG.

FIG. 3 is a schematic flowchart of digital signature verification of voice data in an application scenario in a case processing opinion input method according to an embodiment of the present application; FIG.

FIG. 4 is a schematic flowchart of an application scenario step 204 of a case processing input method according to an embodiment of the present application;

FIG. 5 is a schematic flowchart of a case processing opinion input method for sending a processing opinion to other accounts in an application scenario according to an embodiment of the present application; FIG.

6 is a schematic flowchart of a method for inputting a case processing opinion in an embodiment of the present application for converting a processing opinion form in an application scenario;

FIG. 7 is a schematic structural diagram of a case processing opinion input device according to an embodiment of the present application; FIG.

FIG. 8 is a schematic diagram of a computer device in an embodiment of the present application.

detailed description

In the following, the technical solutions in the embodiments of the present application will be clearly and completely described with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, but not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by a person of ordinary skill in the art without creative efforts shall fall within the protection scope of the present application.

The method for inputting case handling opinions provided in this application can be applied in the application environment as shown in FIG. 1, in which a terminal communicates with a server through a network. The terminal may be, but is not limited to, various personal computers, notebook computers, smart phones, tablet computers, and portable wearable devices. The server can be implemented by an independent server or a server cluster composed of multiple servers.

In one embodiment, as shown in FIG. 2, a case processing opinion entry method is provided. The method is applied to the server in FIG. 1 as an example, and includes the following steps:

101. Assign a target case to be processed to a target account of a designated handler;

In this embodiment, when the server schedules a task, the target case to be processed is assigned to the target account of the designated handler. In general, in the government affairs system, many target cases to be processed need to be handled by special persons, such as sensitive data documents, salary applications, policy formulation and other cases. The server needs to allocate these cases according to the needs of the target case itself. Specify the corresponding handler, and assign the target case to the target account of the designated handler. After the designated handler logs in to the government affairs system through the terminal, the target account can display prompt information, and there will also be a link to process the target case in the task list, so that the designated handler can approve the target case on his target account. deal with.

102. If it is detected that the target case is opened, call a voice entry interface to provide a voice entry function to a terminal that opens the target case;

It can be understood that when the designated handler opens the target case on its target account, the server can detect that the target case is opened. In order to provide a voice entry function to the terminal currently used by the designated handler, the server calls the voice entry interface to Provide voice input service for this terminal. The voice input interface may come from the server itself, or may be provided by another server or platform, which is retrieved and used by the server, which is not limited in this solution.

103. Acquire voice data sent by the terminal through the voice entry interface.

It can be seen that the designated processor can use the voice input service through the terminal to record the voice of the processing case for the target case. Therefore, the generated voice data is sent by the terminal to the server through the voice input interface, so that the server can obtain the designated Process voice data recorded by people. Specifically, the designated handler can log in to his account (ie, the target account) using a mobile phone, open the target case under the account and review it. After the review, the designated handler can press and hold the recording button on the interface and say Handle opinions by yourself, release the recording button after speaking, and the voice data that the mobile phone will record is sent to the background server through the network, so that the background server can obtain the speech data.

Further, due to the high security requirements of the relevant information of the case in the government affairs system, especially for cases of confidential level, if the handling opinions are tampered with or errors occur, serious consequences may result. To this end, the method also strengthens the security of voice data. As shown in FIG. 3, after step 103, the method may further include:

201. Obtain the confidentiality level of the target case;

202. Determine whether the confidential level of the target case is greater than or equal to a preset level threshold; if not, step 203 is performed, and if yes, step 204 is performed;

203. Process in accordance with normal procedures;

204. Perform digital signature verification on the voice data sent by the terminal;

205: If the digital signature verification fails, the voice data is rejected;

206: If the digital signature verification passes, step 104 is performed.

For step 201, it can be understood that the target case's confidentiality level can be set in advance when the target case is initiated or generated. The confidentiality level is generally determined according to the sensitivity of the content of the case. The more sensitive the content of the case, the higher the confidentiality level and the case. The more confidentiality required. Specifically, the confidentiality level can include three types: general, confidential, and top secret. The confidentiality level of a case can also be quantified. For example, if the confidentiality level is set to 1 to 10, the greater the value of the confidentiality level, the higher the confidentiality level.

For

steps

202, 203, and 204, a level threshold can be set in advance. When the confidentiality level of the target case is less than a preset level threshold, the confidentiality level of the target case can be considered to be low, and there is no need to make opinions on the processing of the target case. Digital signature verification can be processed in accordance with the normal process; and when the confidentiality level of the target case is greater than or equal to a preset level threshold, the confidentiality level of the target case can be considered to be sufficiently high and the voice data sent from the terminal needs to be processed Digital signature verification to ensure the legitimacy of the processing opinion.

It should be noted that the above-mentioned processing according to the normal process may specifically not perform digital signature verification on the voice data sent from the terminal, and may directly perform step 104 below to perform voiceprint recognition on the voice data. It can be known that the normal process described here can be set by the server's maintenance personnel according to the actual situation, which is not limited in this embodiment.

For step 205 and step 206, it can be understood that if the digital signature verification fails, it indicates that the legality of the voice data is doubtful or does not have legality, and the voice data should be rejected at this time; if the data signature verification passes, then It means that the voice data is legal, so step 104 can be performed.

Further, as shown in FIG. 4, step 204 may include:

301. Use a hash function to calculate a first message digest from a message carrying the voice data sent from the terminal;

302. Decrypt the digital signature attached to the message by using the public key reserved by the target account to obtain a second message digest.

303: Determine whether the first message digest is consistent with the second message digest, and if not, execute step 304, and if yes, execute step 305;

304. Determine that the digital signature verification fails.

305: It is determined that the digital signature verification is passed.

For step 301, it can be understood that when the confidentiality level of the target case is high, in order to improve the security of the data, the server will require that the message carrying the voice data sent by the terminal be digitally signed. In this way, the server receives The voice data sent by the terminal is carried in a message. First, a hash function needs to be used to calculate the first message digest from the message. It should be noted that the hash function used by the server is the same as the hash function used by the terminal for digital signature, and the server and the terminal can agree on this in advance.

For step 302, in addition, when performing digital signature verification, it is also necessary to use the public key reserved by the target account to decrypt the digital signature attached to the message to obtain a second message digest. It can be known that when the terminal digitally signs the voice data, the private key of the target account is used for signature processing. The private key is paired with the public key. When generating the public and private key, the public key is reserved on the server, and the private key can be determined by The terminal specified by the target account is saved.

For steps 303-305, it can be understood that, for the first message digest and the second message digest, if the first message digest is inconsistent with the second message digest, it can be seen that the message received by the server There is an abnormality in the message, which is not a message sent by the terminal. Therefore, it can be determined that the digital signature verification fails, and the voice data in the message is rejected. For example, the message can be directly discarded. The second message digests are consistent, and it can be known that the message received by the server is the message sent by the terminal, so it can be determined that the digital signature verification is passed, and the voice data is obtained from the message.

In this embodiment, before step 204, the method may further include: receiving a request for the terminal to feed back voice data through the voice input interface; and after receiving the request, sending a first instruction to the terminal to Causing the terminal to digitally sign a message carrying the voice data according to the first instruction, and then send the digitally signed message through the voice input interface. It can be understood that when the server determines that the target case has a high level of confidentiality, the security requirements of the target case-related data are also high, so that when a voice data request from the terminal is received, the transmission is requested. When the voice data is sent to the server, a first instruction may be sent to the terminal, and the terminal is required to perform a digital signature operation on the voice data to improve the security of the voice data during network transmission.

Wherein, the digitally signing the message carrying the voice data according to the first instruction by the terminal specifically includes:

Step 401: The terminal generates a third message digest from the message by using a hash function.

Step 402: The terminal encrypts the third message digest by using the private key corresponding to the public key reserved by the target account to obtain a digital signature.

Step 403: The terminal attaches the digital signature to the message.

For step 401, after receiving the first instruction, the terminal may generate a third message digest from the message by using a hash function, where the hash function is the same as the hash function used by the server.

For steps 402 and 403, it can be known from the above that after the public and private keys are generated, the private key is retained by the target account. Therefore, the terminal can use the private key reserved by the target account to encrypt the third message digest to obtain the number. Sign and append the digital signature to the message, and send it to the server from the voice input interface along with the message.

104. Perform voiceprint recognition on the voice data to obtain voiceprint features.

After the server obtains the voice data, it can use voiceprint recognition technology to extract the voiceprint feature from the voice data, that is, the voiceprint feature. It can be understood that the voiceprint characteristics of a person are similar to the fingerprint characteristics, and both can be used as a unique identifier to verify the true identity of an individual. When the voiceprint characteristics of two voices are the same, it means that the person who issued the two voices is the same person. Therefore, this solution uses the features of the voiceprint to perform voiceprint recognition and verification while the designated processor enters the voice data to complete the identity verification of the designated processor.

105. Determine whether the voiceprint feature is consistent with the processing voiceprint feature reserved by the target account; if not, execute step 106; if yes, execute step 107;

106. Refuse to determine the voice data as a processing opinion of the target case;

107. Determine the voice data as a processing opinion of the target case.

For steps 105-107, it can be understood that if the voiceprint feature is inconsistent with the processing voiceprint feature reserved for the target account, it means that the voice data was not generated by the processor corresponding to the target account. That is, the speech that does not belong to the designated processing person, so the speech data can be considered to have no legality, and the speech data cannot be determined as the processing opinion of the target case. Conversely, if the voiceprint feature is consistent with the processing voiceprint feature reserved by the target account, it means that the voice data is generated by the processor corresponding to the target account, that is, the voice belonging to the designated processor, Therefore, it can be considered that the voice data has legitimacy, and it is determined as the processing opinion of the target case.

Further, in this embodiment, there may be multiple nodes in the processing flow of a target case, and the processing opinions of the processor of the current node may be provided for reference by other relevant processors, or there may be multiple designated processors in a target case. After a designated processor uploads the processing opinions, it can be provided to other designated processors for inspection, which is conducive for multiple designated processors to verify and compare with each other when submitting processing opinions, and is more helpful for the processing of the target case. To this end, as shown in FIG. 5, after step 107, the method may further include:

501. Obtain an account other than the target account that is pre-associated with the target case;

502. Provide the terminal with various link options corresponding to the other accounts.

503. Obtain a link option selected and fed back by the terminal.

504. Send the processing opinion to the account corresponding to the obtained link option.

For step 501, it can be understood that the target case can be associated with multiple accounts in advance. For example, the target case can specify multiple processors, and each processor can have a processing order. In a node, the first The processing handler is the designated handler in this embodiment, and the account number of the designated handler is the target account number, and the account numbers corresponding to other handlers are the other account numbers, and these account numbers can be associated with the target case in advance. Associating an account with the target case means that when a processor uploads a processing opinion, it can selectively share the processing opinion to these associated accounts for viewing.

For steps 502-504, after the server obtains these associated other accounts and determines the voice data sent from the terminal as voice data, the server may provide the terminal with various link options corresponding to these other accounts. For example, in an application scenario, after a designated processor enters a voice processing opinion on the system interface, the processing opinion of the target case's processing opinion input box displays this processing opinion. At this time, the server can also pop up a few items next to this processing opinion. Link options. These link options correspond to several other processors. The designated processor can select one or several options on the terminal to determine. The terminal will feedback the selected link options to the server. This indicates that the designated processor wants to The current processing opinion is shared with the processor corresponding to the selected link option. Therefore, after acquiring the selected link option, the server may send the processing opinion to the account corresponding to the acquired link option, so that the processors corresponding to these accounts can view the processing opinion.

Further, there are multiple types of cases in the government affairs system, and there are differences in the requirements for handling opinions in different types of cases. Among them, a certain type of case requires that the inputted processing opinions be in text form, such as a document type case, which is convenient for the server to search for processing opinions during subsequent management of the case. Therefore, as shown in FIG. 6, after step 107, the method may further include:

601. Obtain a case type of the target case.

602: Determine whether the case type belongs to a preset designated type; if not, execute step 603; if yes, execute step 604;

603. Add the voice data to a processing opinion input position of the target case.

604. Perform voice recognition on the voice data to obtain an opinion text.

605. Add the opinion text to a processing opinion input position of the target case.

With regard to the above steps 601 to 605, it can be understood that, for cases that require processing opinions to be in the form of text, the server may preset the types of these cases to the specified type, and then, when the designated processor enters the voice data, the server Obtain the case type of the current target case, and detect whether the case type of the target case is the specified type. If it is, it indicates that the target case requires a text type processing opinion, and then execute

steps

604 and 605 to convert the voice data into Text data, that is, the opinion text, and then add the opinion text to the input position of the processing opinion of the target case; if not, it can be considered that the target case has no type requirements for the processing opinion, and the voice data is directly added to The input position for processing opinions of the target case may be sufficient.

In this embodiment, first, the target case to be processed is assigned to the target account of the designated handler; if it is detected that the target case is opened, a voice entry interface is invoked to provide a voice entry to a terminal that opens the target case. Function; then, obtain the voice data sent from the terminal through the voice input interface; then, perform voiceprint recognition on the voice data to obtain voice voiceprint characteristics; further, determine whether the voice voiceprint characteristics are related to The processing voiceprint feature reserved by the target account is consistent; if the voiceprint feature is inconsistent with the processing voiceprint feature reserved by the target account, the voice data is rejected as being determined by the target case. Processing opinion; if the voiceprint feature is consistent with the processing human voiceprint feature reserved by the target account, determining the voice data as a processing opinion of the target case. It can be seen that the method for inputting case processing opinions provided in this embodiment can obtain the processing opinions of the processor by voice input, and automatically perform voiceprint recognition to complete the identity verification of the processor, and only use the voice data entered as verification after verification. The processing opinions of the target case do not require the person to enter text and do not need to carry out a complex identity verification process, which greatly improves the efficiency of inputting case processing opinions, thereby indirectly improving the processing efficiency of the case.

It should be understood that the size of the sequence numbers of the steps in the above embodiments does not mean the order of execution. The execution order of each process should be determined by its function and internal logic, and should not constitute any limitation on the implementation process of the embodiments of the present application.

In one embodiment, a case processing opinion inputting device is provided. The case processing opinion inputting device corresponds to the case processing opinion inputting method in the above embodiment in a one-to-one correspondence. As shown in FIG. 7, the case processing opinion input device includes a case allocation module 701, a function calling module 702, a voice data acquisition module 703, a voiceprint recognition module 704, a voiceprint feature determination module 705, a rejection module 706, and a processing opinion determination module. 707. The detailed description of each function module is as follows:

A case assignment module 701, configured to assign a target case to be processed to a target account of a designated handler;

A function call module 702, configured to call a voice input interface if it is detected that the target case is opened, and provide a voice input function to a terminal that opens the target case;

A voice data acquisition module 703, configured to acquire voice data sent by the terminal through the voice entry interface;

A voiceprint recognition module 704, configured to perform voiceprint recognition on the voice data to obtain voiceprint features;

A voiceprint feature determination module 705, configured to determine whether the voiceprint feature is consistent with the processing voiceprint feature reserved by the target account;

A rejection module 706, configured to reject the voice data as a processing opinion of the target case if the judgment result of the voiceprint feature judgment module is no;

The processing opinion determining module 707 is configured to determine the voice data as a processing opinion of the target case if the judgment result of the voiceprint feature judgment module is yes.

Further, the case processing input device may further include:

A confidential level acquisition module, configured to acquire the confidential level of the target case;

A confidential level judging module, configured to determine whether the confidential level of the target case is greater than or equal to a preset level threshold;

A signature verification module, configured to perform digital signature verification on the voice data sent by the terminal if the judgment result of the confidentiality level judgment module is yes;

A data rejection module, configured to reject the voice data if the verification result of the signature verification module is not passed;

A triggering module is configured to trigger the voiceprint recognition module if the verification result of the signature verification module is passed.

Further, the signature verification module may include:

A first digest unit, configured to use a hash function to calculate a first packet digest from a packet carrying the voice data sent from the terminal;

A second digest unit, configured to decrypt the digital signature attached to the message by using the public key reserved by the target account to obtain a second message digest;

A digest judgment unit, configured to judge whether the first message digest is consistent with the second message digest;

A first determining unit, configured to determine that the digital signature verification fails if the judgment result of the digest judgment unit is negative;

The second determination unit is configured to determine that the digital signature verification is passed if the determination result of the digest determination unit is yes.

Further, the case processing input device may further include:

Another account acquisition module, configured to acquire an account other than the target account that is pre-associated with the target case;

A link option providing module, configured to provide the terminal with various link options corresponding to the other accounts;

An option acquisition module, configured to acquire a link option selected and fed back by the terminal;

The opinion sending module is configured to send the processing opinion to the account corresponding to the obtained link option.

Further, the case processing input device may further include:

A case type acquisition module, configured to acquire a case type of the target case;

A type judgment module, configured to judge whether the case type belongs to a preset specified type;

A first opinion adding module, configured to add the voice data to a processing opinion input position of the target case if the judgment result of the type judgment module is no;

A second opinion adding module is configured to: if the judgment result of the type judgment module is yes, perform voice recognition on the voice data to obtain an opinion text, and then add the opinion text to the input of the processing opinion of the target case. position.

Regarding the specific limitation of the case processing opinion input device, please refer to the limitation on the case processing opinion input method mentioned above, which will not be repeated here. Each module in the case handling input device can be implemented in whole or in part by software, hardware, or a combination thereof. The above-mentioned modules may be embedded in the hardware form or independent of the processor in the computer device, or may be stored in the memory of the computer device in the form of software, so that the processor calls and performs the operations corresponding to the above modules.

In one embodiment, a computer device is provided. The computer device may be a server, and its internal structure diagram may be as shown in FIG. 8. The computer device includes a processor, a memory, a network interface, and a database connected through a system bus. The processor of the computer device is used to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, computer-readable instructions, and a database. The internal memory provides an environment for operating the operating system and computer-readable instructions in a non-volatile storage medium. The database of the computer equipment is used to store the data involved in the case processing input method. The network interface of the computer device is used to communicate with an external terminal through a network connection. The computer-readable instructions are executed by the processor to implement a case processing opinion entry method.

In one embodiment, a computer device is provided, including a memory, a processor, and computer-readable instructions stored on the memory and executable on the processor. When the processor executes the computer-readable instructions, the case in the foregoing embodiment is implemented. Steps of processing an opinion input method, for example, steps 101 to 107 shown in FIG. 2. Alternatively, when the processor executes the computer-readable instructions, the functions of each module / unit of the case processing opinion input device in the above embodiment are implemented, for example, the functions of modules 701 to 707 shown in FIG. 7. To avoid repetition, we will not repeat them here.

In one embodiment, a computer-readable storage medium is provided, the one or more non-volatile storage mediums storing computer-readable instructions, and the computer-readable instructions are executed by one or more processors. , So that when one or more processors execute computer-readable instructions, the steps of the case processing opinion input method in the above method embodiment are implemented, or the one or more non-volatile readable storage media storing computer-readable instructions When the computer-readable instructions are executed by one or more processors, the function of each module / unit in the case processing opinion input device in the above device embodiment is implemented when the one or more processors execute the computer-readable instructions. To avoid repetition, we will not repeat them here.

Those of ordinary skill in the art can understand that all or part of the processes in the methods of the above embodiments can be implemented by computer-readable instructions to instruct related hardware. The computer-readable instructions can be stored in a non-volatile computer. In the readable storage medium, the computer-readable instructions, when executed, may include the processes of the embodiments of the methods described above. Wherein, any reference to the memory, storage, database or other media used in the embodiments provided in this application may include non-volatile and / or volatile memory. Non-volatile memory may include read-only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory. Volatile memory can include random access memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in many forms, such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), dual data rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronous chain Synchlink DRAM (SLDRAM), memory bus (Rambus) direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).

Those skilled in the art can clearly understand that, for the convenience and brevity of the description, only the above-mentioned division of functional units and modules is used as an example. In practical applications, the above functions can be allocated by different functional units according to needs. Module completion, that is, dividing the internal structure of the device into different functional units or modules to complete all or part of the functions described above.

The above-mentioned embodiments are only used to describe the technical solution of the present application, but are not limited thereto. Although the present application has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that they can still implement the foregoing implementations. The technical solutions described in the examples are modified, or some technical features are equivalently replaced; and these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present application, and should be included Within the scope of this application.

Claims

A method for inputting opinions on case handling, which is characterized by:

Assign the pending target case to the target account of the designated handler;

If it is detected that the target case is opened, calling a voice entry interface to provide a voice entry function to a terminal that opens the target case;

Acquiring the voice data sent by the terminal through the voice input interface;

Performing voiceprint recognition on the voice data to obtain voiceprint characteristics;

Determining whether the voiceprint feature is consistent with the processing voiceprint feature reserved by the target account;

If the voiceprint feature is inconsistent with the processing voiceprint feature reserved by the target account, rejecting the voice data as a processing opinion for the target case;

If the voiceprint feature is consistent with the processing human voiceprint feature reserved by the target account, the voice data is determined as the processing opinion of the target case.
The method for entering a case processing opinion according to claim 1, wherein after acquiring the voice data sent from the terminal through the voice entry interface, further comprising:

Obtaining the confidentiality level of the target case;

Judging whether the confidential level of the target case is greater than or equal to a preset level threshold;

If the confidential level of the target case is greater than or equal to a preset level threshold, digitally verify the voice data sent by the terminal;

If the digital signature verification fails, the voice data is rejected;

If the digital signature verification is passed, the step of performing voiceprint recognition on the voice data is performed.
The method for entering a case processing opinion according to claim 2, wherein the digital signature verification of the voice data sent by the terminal comprises:

Using a hash function to calculate a first message digest from a message carrying the voice data sent from the terminal;

Decrypting the digital signature attached to the message by using the public key reserved by the target account to obtain a second message digest;

Judging whether the first message digest is consistent with the second message digest;

If the first message digest is inconsistent with the second message digest, determining that the digital signature verification fails;

If the first message digest is consistent with the second message digest, it is determined that the digital signature verification is passed.
The method for entering a case processing opinion according to claim 1, further comprising: after determining the voice data as a processing opinion of the target case, further comprising:

Obtaining an account other than the target account pre-associated with the target case;

Providing the terminal with various link options corresponding to the other accounts;

Obtaining a link option selected and fed back by the terminal;

And sending the processing opinion to the account corresponding to the obtained link option.
The method for entering a case processing opinion according to any one of claims 1 to 4, after determining the voice data as a processing opinion of the target case, further comprising:

Obtaining the case type of the target case;

Determining whether the case type belongs to a preset designated type;

If the case type does not belong to a preset designated type, adding the voice data to a processing opinion input position of the target case;

If the case type belongs to a preset designated type, speech recognition is performed on the voice data to obtain an opinion text, and then the opinion text is added to a processing opinion input position of the target case.
A case processing input device, which includes:

A case allocation module, for allocating a target case to be processed to a target account of a designated handler;

A function calling module, configured to call a voice input interface if it is detected that the target case is opened, and provide a voice input function to a terminal that opens the target case;

A voice data acquisition module, configured to acquire voice data sent by the terminal through the voice input interface;

A voiceprint recognition module, configured to perform voiceprint recognition on the voice data to obtain voiceprint features;

A voiceprint feature judgment module, configured to determine whether the voiceprint feature is consistent with the processing voiceprint feature reserved by the target account;

A rejection module configured to reject the voice data as a processing opinion of the target case if the judgment result of the voiceprint feature judgment module is no;

A processing opinion determining module is configured to determine the voice data as a processing opinion of the target case if the judgment result of the voiceprint feature judgment module is yes.
The case processing opinion input device according to claim 6, wherein the case processing opinion input device further comprises:

A confidential level acquisition module, configured to acquire the confidential level of the target case;

A confidential level judging module, configured to determine whether the confidential level of the target case is greater than or equal to a preset level threshold;

A signature verification module, configured to perform digital signature verification on the voice data sent by the terminal if the judgment result of the confidentiality level judgment module is yes;

A data rejection module, configured to reject the voice data if the verification result of the signature verification module is not passed;

A triggering module is configured to trigger the voiceprint recognition module if the verification result of the signature verification module is passed.
The case processing opinion input device according to claim 7, wherein the signature verification module comprises:

A first digest unit, configured to use a hash function to calculate a first packet digest from a packet carrying the voice data sent from the terminal;

A second digest unit, configured to decrypt the digital signature attached to the message by using the public key reserved by the target account to obtain a second message digest;

A digest judgment unit, configured to judge whether the first message digest is consistent with the second message digest;

A first determining unit, configured to determine that the digital signature verification fails if the judgment result of the digest judgment unit is negative;

The second determination unit is configured to determine that the digital signature verification is passed if the determination result of the digest determination unit is yes.
The case processing opinion input device according to claim 6, wherein the case processing opinion input device further comprises:

Another account acquisition module, configured to acquire an account other than the target account that is pre-associated with the target case;

A link option providing module, configured to provide the terminal with various link options corresponding to the other accounts;

An option acquisition module, configured to acquire a link option selected and fed back by the terminal;

The opinion sending module is configured to send the processing opinion to the account corresponding to the obtained link option.
The case processing opinion input device according to any one of claims 6 to 9, wherein the case processing opinion input device further comprises:

A case type acquisition module, configured to acquire a case type of the target case;

A type judgment module, configured to judge whether the case type belongs to a preset specified type;

A first opinion adding module, configured to add the voice data to a processing opinion input position of the target case if the judgment result of the type judgment module is no;

A second opinion adding module is configured to: if the judgment result of the type judgment module is yes, perform voice recognition on the voice data to obtain an opinion text, and then add the opinion text to the input of the processing opinion of the target case. position.
A computer device includes a memory, a processor, and computer-readable instructions stored in the memory and executable on the processor, wherein the processor implements the computer-readable instructions as follows: step:

Assign the pending target case to the target account of the designated handler;

If it is detected that the target case is opened, calling a voice entry interface to provide a voice entry function to a terminal that opens the target case;

Acquiring the voice data sent by the terminal through the voice input interface;

Performing voiceprint recognition on the voice data to obtain voiceprint characteristics;

Determining whether the voiceprint feature is consistent with the processing voiceprint feature reserved by the target account;

If the voiceprint feature is inconsistent with the processing voiceprint feature reserved by the target account, rejecting the voice data as a processing opinion for the target case;

If the voiceprint feature is consistent with the processing human voiceprint feature reserved by the target account, the voice data is determined as the processing opinion of the target case.
The computer device according to claim 11, wherein the processor further implements the following steps when executing the computer-readable instructions:

Obtaining the confidentiality level of the target case;

Judging whether the confidential level of the target case is greater than or equal to a preset level threshold;

If the confidential level of the target case is greater than or equal to a preset level threshold, digitally verify the voice data sent by the terminal;

If the digital signature verification fails, the voice data is rejected;

If the digital signature verification is passed, the step of performing voiceprint recognition on the voice data is performed.
The computer device according to claim 12, wherein the digital signature verification of the voice data sent by the terminal comprises:

Using a hash function to calculate a first message digest from a message carrying the voice data sent from the terminal;

Decrypting the digital signature attached to the message by using the public key reserved by the target account to obtain a second message digest;

Judging whether the first message digest is consistent with the second message digest;

If the first message digest is inconsistent with the second message digest, determining that the digital signature verification fails;

If the first message digest is consistent with the second message digest, it is determined that the digital signature verification is passed.
The computer device according to claim 11, wherein after determining the voice data as a processing opinion of the target case, the processor further implements the following steps when executing the computer-readable instructions:

Obtaining an account other than the target account pre-associated with the target case;

Providing the terminal with various link options corresponding to the other accounts;

Obtaining a link option selected and fed back by the terminal;

And sending the processing opinion to the account corresponding to the obtained link option.
The computer device according to any one of claims 11 to 14, characterized in that after determining the voice data as a processing opinion of the target case, the processor further executes the computer-readable instructions. To achieve the following steps:

Obtaining the case type of the target case;

Determining whether the case type belongs to a preset designated type;

If the case type does not belong to a preset designated type, adding the voice data to a processing opinion input position of the target case;

If the case type belongs to a preset designated type, speech recognition is performed on the voice data to obtain an opinion text, and then the opinion text is added to a processing opinion input position of the target case.
One or more non-volatile readable storage media storing computer-readable instructions, wherein when the computer-readable instructions are executed by one or more processors, the one or more processors execute The following steps:

Assign the pending target case to the target account of the designated handler;

If it is detected that the target case is opened, calling a voice entry interface to provide a voice entry function to a terminal that opens the target case;

Acquiring the voice data sent by the terminal through the voice input interface;

Performing voiceprint recognition on the voice data to obtain voiceprint characteristics;

Determining whether the voiceprint feature is consistent with the processing voiceprint feature reserved by the target account;

If the voiceprint feature is inconsistent with the processing voiceprint feature reserved by the target account, rejecting the voice data as a processing opinion for the target case;

If the voiceprint feature is consistent with the processing human voiceprint feature reserved by the target account, the voice data is determined as the processing opinion of the target case.
The non-volatile readable storage medium according to claim 16, wherein after acquiring the voice data sent from the terminal through the voice entry interface, the computer-readable instructions are processed by one or more When the processor executes, the one or more processors further perform the following steps:

Obtaining the confidentiality level of the target case;

Judging whether the confidential level of the target case is greater than or equal to a preset level threshold;

If the confidential level of the target case is greater than or equal to a preset level threshold, digitally verify the voice data sent by the terminal;

If the digital signature verification fails, the voice data is rejected;

If the digital signature verification is passed, the step of performing voiceprint recognition on the voice data is performed.
The non-volatile readable storage medium according to claim 17, wherein the digital signature verification of the voice data sent by the terminal comprises:

Using a hash function to calculate a first message digest from a message carrying the voice data sent from the terminal;

Decrypting the digital signature attached to the message by using the public key reserved by the target account to obtain a second message digest;

Judging whether the first message digest is consistent with the second message digest;

If the first message digest is inconsistent with the second message digest, determining that the digital signature verification fails;

If the first message digest is consistent with the second message digest, it is determined that the digital signature verification is passed.
The non-volatile readable storage medium according to claim 16, wherein after determining the voice data as a processing opinion of the target case, the computer-readable instructions are processed by one or more processors. When executed, the one or more processors further perform the following steps:

Obtaining an account other than the target account pre-associated with the target case;

Providing the terminal with various link options corresponding to the other accounts;

Obtaining a link option selected and fed back by the terminal;

And sending the processing opinion to the account corresponding to the obtained link option.
The non-volatile readable storage medium according to any one of claims 16 to 19, wherein after the voice data is determined as a processing opinion of the target case, the computer-readable instructions are When the one or more processors execute, the one or more processors further perform the following steps:

Obtaining the case type of the target case;

Determining whether the case type belongs to a preset designated type;

If the case type does not belong to a preset designated type, adding the voice data to a processing opinion input position of the target case;

If the case type belongs to a preset designated type, speech recognition is performed on the voice data to obtain an opinion text, and then the opinion text is added to a processing opinion input position of the target case.