WO2020017659A1

WO2020017659A1 - User device for supporting use of service requiring personal authentication, program implemented on said user device, and system for supporting use of services requiring personal authentication

Info

Publication number: WO2020017659A1
Application number: PCT/JP2019/028676
Authority: WO
Inventors: 拓也栗山
Original assignee: Ｋａｅｖｅ株式会社
Priority date: 2018-07-20
Filing date: 2019-07-22
Publication date: 2020-01-23
Also published as: JP2020013497A; JP6399727B1

Abstract

A system for supporting the use of services requiring personal authentication is provided. This system comprises a user device which is operated by a user, and a service providing system which provides a service. The user device is configured so as to be capable of communicating with the service providing system, the user device is operated by the user, and the user device receives user input requesting the start of use of the service. In response to the user input, the user device transmits to the service providing system a user request requesting use of the service and user authentication information for authenticating the user. The service providing system authenticates the user on the basis of the user authentication information, and the user device thus enables a user authenticated by the service-providing system to use the service.

Description

User device for supporting use of a service requiring personal authentication, a program executed in the user device, and a system for supporting use of a service requiring personal authentication

The present invention relates to a user device for supporting the use of a service requiring personal authentication, a program executed in the user device, and a system for supporting the use of a service requiring personal authentication.

Conventionally, a card company (for example, a company that manages and operates a credit card) provides a service (for example, a concierge service) provided through an operator.

However, in order to use the service provided by such an operator, the user has been forced to perform a complicated procedure for identity verification. For example, each time the card company's concierge service is used, the user verbally conveys his / her own card number, password, date of birth, etc. to the card company operator for identity verification, or according to an announcement made by artificial voice You had to enter a number.

The present invention has been made in view of the above-described problems, and does not require a complicated procedure for personal identification, and a user apparatus for supporting the use of a service requiring personal authentication, It is an object of the present invention to provide a system for supporting the use of a program executed in an apparatus and a service requiring personal authentication.

In one aspect of the present invention, a user device of the present invention is a user device for supporting use of a service requiring personal authentication, and the user device can communicate with a service providing system for providing a service. The user device is operated by a user, the user device receives a user input requesting to start using the service, and uses the service in response to the user input. Means for transmitting to the service providing system a user request for requesting the user and user authentication information for authenticating the user, and means for allowing the user authenticated by the service providing system to use the service. Prepare.

In one embodiment of the present invention, the service is an operator service provided through an operator, and the means for enabling the user authenticated by the service providing system to use the service includes the service providing system. Means for enabling the user who has been authenticated by the user to make a call with the operator.

In one embodiment of the present invention, the user device further includes card reading means capable of reading the user authentication information from a card for using the operator service, wherein the user authentication information is stored in the card. It may be stored.

In one embodiment of the present invention, the user device is connected to card reading means capable of reading the user authentication information from a card for using the operator service, and the card reading means is The user authentication information may be external to a user device and stored on the card.

In one embodiment of the present invention, the card reading means includes a card insertion mechanism configured to be able to insert a part or the entirety of the card, and the card insertion mechanism is configured to insert one of the cards. The user authentication information may be read from the card when all or a part of the card is inserted into the card insertion mechanism.

In one embodiment of the present invention, the card reading means includes a card insertion mechanism configured to be able to insert the entire card, and the card insertion mechanism is configured such that the entire card is inserted into the card insertion mechanism. A user device configured to hold the card when inserted therein, a user device for receiving user input requesting authentication of the user to remove the card, and a user device for removing the card. Means for authenticating the user in response to a user input requesting authentication of the user; and means for exposing some or all of the card from the card insertion mechanism in response to authenticating the user. May be further provided.

In one embodiment of the present invention, the card reading means reads the user authentication information from the card in a non-contact state with the card when located at a distance within a predetermined range with respect to the card. It may be configured to be able to

In one embodiment of the present invention, the user device includes a memory unit, wherein the user authentication information is stored in the memory unit, and wherein the user device responds to the user input by using the memory unit. Means for reading out the user authentication information from the server.

In one embodiment of the present invention, the means for enabling the user who has been authenticated by the operator service providing system to make a call with the operator, comprises: means for receiving information for talking with the operator from the operator service providing system. Means for automatically transmitting information to the operator using information for talking with the operator.

In one aspect of the present invention, a program of the present invention is a program executed in a user device for supporting use of a service requiring personal authentication, and the user device includes a service providing system for providing a service. Is configured to be able to communicate with the user device, the user device is operated by a user, the user device includes a processor unit, the program, when executed by the processor unit, starts the use of the service Receiving a requesting user input; and transmitting, to the service providing system, a user request for requesting use of the service and user authentication information for authenticating the user in response to the user input. The user authenticated by the service providing system uses the service To at least perform the be the ability to perform in the processor unit.

In one aspect of the present invention, a system of the present invention is a system for supporting use of a service requiring personal authentication, and the system includes a user device operated by a user and a service for providing a service. Providing a service system, wherein the user device is configured to be able to communicate with the service providing system, the user device is operated by a user, and the user device is a user requesting to start using the service. Receiving the input, the user device transmits a user request for requesting use of the service, and user authentication information for authenticating the user to the service providing system in response to the user input, The service providing system authenticates the user based on the user authentication information, and , The user authenticated by the service providing system that allows use of the service.

According to the present invention, a user device for supporting the use of a service requiring personal authentication without requiring a complicated procedure for personal identification, a program executed in the user device, and a personal authentication It is possible to provide a system for supporting the use of required services.

Conceptual diagram for explaining the method of using operator services Conceptual diagram for explaining the method of using operator services The figure which shows an example of a structure of the computer system 200 for realizing the new utilization method of an operator service The figure which shows an example of the structure of the information stored in the user database part 241. The figure which shows an example of the structure of the information stored in the operator database part 242. FIG. 3 is a diagram illustrating an example of a flow of processing executed in the computer system 200 It illustrates an example of a flow of processing of the user authentication performed at the user device 210 ₁ in order to take out the card inserted into the card insertion mechanism

用語 Hereinafter, the terms used in this specification are defined.

"Operator" means a person who responds to a user by voice using a device capable of voice communication.

"Operator service" means a service provided to a user via an operator.

Operator services provided to a user via an operator include, for example, but are not limited to the services listed below.
・ Arrange tickets for concerts, musicals, watching sports, etc. ・ Arrange air tickets and accommodation facilities ・ Coordinate and arrange trips ・ Reservation of restaurants ・ Provision and reservation of golf courses ・ Information on shopping malls and brand shops in Japan and overseas Guidance and consultation and arrangement of gifts ・ Search and purchase of products ・ Message and storage of emergency messages ・ Easy interpreting service ・ Reservation and arrangement of hospitals in case of illness or injury at a travel destination ・ Response service for vehicle trouble ・ Purpose Navigation service to the destination (for example, destination input / setting service)

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

1. New Usage Method of Operator Service FIG. 1 is a conceptual diagram for explaining a usage method of an operator service. FIG. 1A is a conceptual diagram for explaining a conventional method of using an operator service, and FIG. 1B is a conceptual diagram for explaining a new method of using an operator service.

As shown in FIG. 1 (a), conventionally, a user always calls an operator via a machine voice guide or the like in order to use an operator service, and a user's card number and password are used for identity verification. , The date of birth, the name of the card approval bank (branch name), etc., were orally communicated to the operator. However, since the card number and the password are composed of a complicated combination of alphanumeric characters, there is a problem that it is very cumbersome and difficult to convey such a card number and the password to the operator orally.

As shown in FIG. 1 (b), in the present invention, a user performs a simple operation using a user device (for example, selecting a predetermined area on a screen of the user device, requesting use of an operator service). By making the user device recognize the voice of the user). As described above, the user can communicate with the operator by a simple operation on the user device, so that the operator service can be more easily used.

2. Configuration of Computer System FIG. 2 shows an example of a configuration of a computer system 200 for realizing a new use method of an operator service.

The computer system 200 includes at least one user device 210 ₁ to 210 _N and an operator service providing system 220 that provides an operator service via an operator. At least one of the user devices 210 ₁ to 210 _N is configured to be able to communicate with the operator service providing system 220 via the Internet 230. Here, N is an integer of 1 or more.

Each of the at least one user device 210 ₁ to 210 _N may be any type of terminal device configured to be connectable to the Internet 230. Each of the at least one user device 210 ₁ to 210 _N is preferably a mobile wireless terminal such as, but not limited to, a mobile phone, a smartphone, a tablet terminal, a smart glass with a calling function, and a smartwatch terminal with a calling function. . Each of the at least one user device 210 ₁ to 210 ₁ may be a personal computer such as a desktop PC with a telephone device, a laptop PC with a telephone device, and a notebook PC with a telephone device. Alternatively, each of the at least one user device 210 ₁ to 210 _N may be a tablet terminal installed in a car or an airplane.

In the example shown in FIG. 2, the user device 210 ₁ includes an interface unit 211 for controlling communications over the Internet 230, a processor unit 212 which includes one or more CPU (Central Processing Unit), a memory unit 213, An input unit / display unit 214 such as a touch panel display is provided. Note that, instead of the input / cum-display unit 214, the input unit and the display unit may have separate configurations. The user device 210 _1, the card for using operator services (e.g., credit card) the user authentication information card reader 215 capable of reading are connected from. The user authentication information is information necessary for authenticating a user in the operator service providing system. In the example shown in FIG. 2, the user authentication information is stored in a part of the card (for example, an IC chip mounted on the card). The user device 210 ₁ may be configured such that possible to recognize the user's voice by the voice recognition unit of the user device 210 ₁ (not shown), the camera (FIG user apparatus 210 ₁ may be configured so as to be able to authenticate the user's face by Shimese not), so as to be able to recognize the user's fingerprint by the fingerprint recognition of the user device 210 ₁ (not shown) It may be configured. At least a portion of the material of the user device 210 ₁ and / or card may be made CELUMIX Corporation. The configuration of the user device 2102 ~ 210 _N are the same as the configuration of the user device 210 _1, a description thereof will be omitted.

The interface unit 211 controls communication with the operator service providing system 220.

The memory unit 213, in addition to the basic program such as an operating system (OS), 4, programs for executing the processing of the user apparatus 210 ₁ shown in FIG. 5 (application program) is installed. Here, it does not matter how the program is installed in the memory unit 213. For example, the program may be preinstalled in the memory unit 213. Alternatively, the program may be installed in the memory unit 213 by being downloaded via a network such as the Internet 230, or may be installed in the memory unit 213 via a storage medium such as an optical disk or a USB. You may do so. The processor unit 212 reads out a program stored in the memory unit 213 and executes the program. Accordingly, the user device 210 _1, can function as a client device constituting a part of a computer system 200.

Alternatively, the user device 210 ₁ can access the Web site using the Web browser built program or additional programs in the memory 213 is pre-installed. In this case, the user device 210 _1, without installing an application program in the memory unit 213, it is possible to use the service on the Web browser.

The processor unit 212 controls the user equipment 210 ₁ overall operation. The processor unit 212 reads out a program stored in the memory unit 213 and executes the program. Thus, it is possible to function the user device 210 ₁ as an apparatus to perform the desired steps.

The operator service providing system 220 provides an operator service through an operator. The information processing system is operated and managed by a manager of the operator service (for example, an operator or a manager of the operator service). The operator service providing system 220 is, for example, a workstation or a personal computer, and has a general hardware configuration as a server. The hardware configuration of the operator service providing system 220 is not particularly limited as long as its function can be realized, and may be configured by a single machine or may be configured by combining a plurality of machines. .

In the example illustrated in FIG. 2, the operator service providing system 220 includes an interface unit 221 that controls communication via the Internet 230, a processor unit 222 including one or more CPUs (Central Processing Units), and a memory unit 223. Is provided. Interface unit 221 of the operator service providing system 220, processor unit 222, memory unit 223, respectively, the interface unit 211 of the user device 210 _1, the processor unit 212, has the same structure as the memory unit 213, where these detailed Description is omitted.

The database unit 240 is connected to the operator service providing system 220. The database unit 240 includes a user database unit 241 and an operator database unit 242.

In the embodiment shown in FIG. 2, an example has been described the card reader 215 as a card reading means capable of reading the user authentication information from the card is provided outside of the user device 210 _1, the The invention is not limited to this. Card reading means capable of reading the user authentication information from the card may be provided in the user device 210 _1. For example, as part of a user device 210 ₁ configuration, the card reading section of the card reading means capable of reading the user authentication information may be provided from the card.

Further, in the embodiment shown in FIG. 2, it has been described that the user authentication information is stored in the card, but the present invention is not limited to this. The user authentication information, for example, is stored in the memory unit 213 of the user device 210 _1, it may be read from the memory unit 213.

Further, in the embodiment shown in FIG. 2, it has been described that at least one of the user devices 210 ₁ to 210 _N can communicate with the operator service providing system 220 via the Internet 230, but the present invention is not limited to this. Any type of network can be used instead of the Internet 230.

In the embodiment shown in FIG. 2, the database unit 240 is provided outside the operator service providing system 220, but the mode is not limited. For example, the database unit 240 may be configured as a single external hard disk device of the operator service providing system 220, or may be configured as a storage on a cloud connected via a network. Alternatively, the database unit 240 can be provided inside the operator service providing system 220. The configuration of the database unit 240 is not limited to a specific hardware configuration. For example, the database unit 240 may be configured by a single hardware component, or may be configured by a plurality of hardware components. Further, the configuration of each database unit included in the database unit 240 is not limited to a specific hardware configuration. For example, each database unit included in the database unit 240 may also be configured by a single hardware component, or may be configured by a plurality of hardware components.

FIG. 3A shows an example of the configuration of information stored in the user database unit 241.

The user database 241 stores information about the user. Information about the user can be identified by information (user ID) for identifying the user. The user database 241 further stores, for example, the user's name, gender, date of birth, address, telephone number, e-mail address, card number, password, and the like.

FIG. 3B shows an example of the configuration of information stored in the operator database unit 242.

The operator database section 242 stores information on operators. Information about the operator can be identified by information (operator ID) for identifying the operator. The operator database unit 242 further stores, for example, the operator's name, gender, telephone number (extension number), and the like.

3. FIG. 4 shows an example of a flow of a process executed in the computer system 200. Process shown in FIG. 4, for example, it is executed by the processor 222 included in the processor unit 212 and operator service providing system 220 included in the user device 210 _1. Hereinafter, each step shown in FIG. 4 will be described.

Step S401: the user device 210 ₁ receives a user input requesting start use of operator services. The mode of the user input requesting the start of use of the operator service is arbitrary. For example, a user input requesting start use of operator services may be a user input a predetermined area on the user device 210 ₁ on the screen (the input unit and the display unit 214) user inputs by selecting and it may be a user input by a user device 210 ₁ voice users who utters that you want to use the operator service is input by recognizing.

Step S402: the user device 210 _1, in response to receiving a user input requesting start use of operator services, reads the user authentication information from the card to use the operator services. The user authentication information is stored in the card in a readable manner. The user authentication information is information necessary for authenticating a user in the operator service providing system, and may be any information as long as the user can be authenticated in the operator service providing system. The read user authentication information is, for example, information for identifying a user (user ID), a card number of the user, and the like, but is not limited thereto. Note that reading of the user authentication information from the card is achieved, for example, by reading the user authentication information from an IC chip mounted on the card, but is not limited to this.

The user device 210 _1, aspects of reading the user authentication information from the card to use the operator services is not limited. For example, the user device 210 _1, a first embodiment described below, in the second aspect, it is possible to read the user authentication information from the card to use the operator services, the user device 210 _1, the operator The manner in which the user authentication information is read from the card for using the service is not limited to these.

In a first mode, user authentication information is read from a card by using a card insertion mechanism configured to be able to insert a part or all of the card. When a part or all of the card is inserted into the card insertion mechanism, the card insertion mechanism reads the user authentication information from the card and transmits the read user authentication information to the user device 210 ₁ (for example, the user device 210). ₁ processor section 212). Card insertion mechanism may be provided within the user device 210 ₁ may be provided outside of the user device 210 _1. For example, if the card insertion mechanism is provided in the interior of the user device 210 _1, by inserting the card from the card insertion port provided on the housing of the user devices 210 _1, so the card is automatically loaded You may. Alternatively, when the card insertion mechanism is provided outside the user device 210 ₁ (for example, when an attachment provided outside the user 210 _{1 includes} a card insertion mechanism), the card insertion mechanism provided in the housing of the attachment is used. The card may be automatically loaded by inserting the card from the mouth. Such an automatic loading mechanism can be realized by applying a technology for automatically loading a DVD (Digital Versatile Disc) or a BD (Blu-ray (registered trademark) Disc), for example. Thus, by the card insertion mechanism each time the user authentication is needed to read the user authentication information from the card, it is registered in advance user authentication information to the user device 210 ₁ (e.g., user authentication information the stored beforehand in the memory unit 213 of the user device 210 ₁₎ is not necessary. Therefore, it is possible to save the trouble the user to register in advance the user authentication information to the user apparatus 210 _1.

In a second aspect, the user authentication information is read from the card by using a sensor configured to be able to read the user authentication information from the card in a state in which the card is in contact with the card or in a state in which the card is not in contact with the card. This is a mode of reading. Such a sensor reads user authentication information from a card in contact with the card or in a non-contact state with the card, and reads the read user authentication information into the user device 210 ₁ (for example, the user device 210 ₁ ). It is configured to be able to transmit to the processor unit 212). Such sensors may be provided within the user device 210 ₁ may be provided outside of the user device 210 _1. For example, when such sensors are provided inside the user device 210 _1, contacting the card surface of the user device 210 _first casing, or by proximity, to read the user authentication information from the card Is possible. If such a sensor is provided outside of the user device 210 _1, contacting the card sensor, or by proximity, it is possible to read the user authentication information from the card. Such a sensor can be realized by applying a technology of reading information from a traffic card such as ICOCA, for example. Thus, a user by the sensor each time the user authentication is needed to read the user authentication information from the card, which is registered in advance user authentication information to the user device 210 ₁ (e.g., user authentication information 210 ₁ of advance stored in the memory unit 213) is not required. Therefore, it is possible to save the trouble the user to register in advance the user authentication information to the user apparatus 210 _1.

Step S403: the user device 210 ₁ transmits a user request for use of operator services, and the user authentication information to an operator service providing system 220. At this time, the user authentication information may be transmitted with increased confidentiality using a technique such as a token, encryption, masking, different numbering, and API scraping.

Step S404: The operator service providing system 220 receives the user request and the user authentication information from the user device 210 _1.

Step S405: The operator service providing system 220 authenticates the user based on the received user authentication information. For example, the operator service providing system 220 determines whether the user ID or the card number included in the received user authentication information is stored in the user database unit 241 and determines whether the telephone number included in the received user authentication information. If it is determined that is stored in the user database unit 241, the user may be authenticated as a user who can use the operator service provided by the operator by the operator service providing system 220. .

Step S406: The operator service providing system 220 transmits the authenticated information indicating that authenticates the user, and information for calling the operator to the user equipment 210 _1. An example of information for talking with the operator is the telephone number (extension number) of the operator, but is not limited to this. The timing at which the authenticated information and the information for communicating with the operator are transmitted is not always the same. Also, the authenticated information may or may not be transmitted.

Step S407: the user device 210 ₁ receives the authenticated information, and information for calling the operator from the operator service providing system 220. The timings at which the authenticated information and the information for communicating with the operator are received are not always the same. Also, the authenticated information may not be received, and in that case, it may be determined that the user is authenticated by receiving the information for talking with the operator.

Step S408: the user device 210 _1, in response to reception of the information for a call with the operator, by using the information for a call with the operator, automatically calling the operator. This allows the user to talk to the operator. In this case, for example, the processor unit 212 of the user device 210 ₁ for automatically calling the operator, corresponds to comprise the user equipment 210 ₁ "means that the user allows the call with the operator" more broadly is "user The present invention is not limited to this.

In the embodiment shown in FIG. 4, in step S402, an example has been described in which the user authentication information is stored in the card and the user authentication information is read from the card, but the present invention is not limited to this. User device 210 ₁ as long as it is possible to transmit the user authentication information to an operator service providing system 220, no matter how to obtain user authentication information. For example, when the user authentication information is registered in the user device 210 ₁ in advance (for example, when the user authentication information is stored in the memory unit 213 of the user device 210 ₁ in advance), the user device 210 ₁ The user authentication information may be read from the memory unit 213 in response to receiving the user input requesting the start of use of the service.

In the embodiment illustrated in FIG. 4, an example of a unit that enables a call between the user authenticated by the operator service providing system 220 and the operator has been described, but the present invention is not limited to this. As long as the authenticated user and the operator can talk, any method may be used to make the talking possible. As another example that allows calls the authenticated user and operator, in step S406 ', instead of the step S406, the operator service providing system 220, using the telephone number of the user devices 210 ₁ included in the user authentication information so as to transmit to the user device 210 ₁ in step S407 ', instead of the step S407, the user device 210 ₁ is automatically so that incoming, thereby, be to allow the call to the user and operator Good. In this case, for example, automatically processor unit 212 of the user device 210 ₁ for incoming corresponds to comprise the user equipment 210 ₁ "means that the user allows the call with the operator" more broadly a "user operator services However, the present invention is not limited to this.

In the first embodiment described above with reference to FIG. 4, the card insertion mechanism may be configured to hold the card when the entire card is inserted into the card insertion mechanism. In this case, user authentication may be required when the user removes the card from the card insertion mechanism.

Figure 5 shows an example of a flow of processing of the user authentication performed at the user device 210 ₁ in order to take out the card inserted into the card insertion mechanism. Processing shown in FIG. 5, for example, it is executed by the processor unit 212 included in the user device 210 _1. Hereinafter, each step shown in FIG. 5 will be described.

Step S501: A user input requesting user authentication for removing a card is received. The mode of the user input requesting the user authentication for removing the card is arbitrary. For example, a user input requesting a user authentication to retrieve the card, a user inputs a predetermined area on the user device 210 ₁ on the screen (the input unit and the display unit 214) user inputs by selecting it may be, or may be a user input received by the user's voice uttered to the effect that you want to use operator services user device 210 ₁ is recognized.

Step S502: Processing for authenticating the user is executed in response to receiving the user input requesting user authentication for removing the card. Processing for authenticating the user authentication function by the user device 210 ₁ is provided (e.g., a user of the voice authentication by the voice recognition unit of the user device 210 _1, the user of the face authentication by the face recognition unit of the user device 210 _1, the user equipment 210 ₁ user fingerprint authentication by the fingerprint recognition unit, it can be performed by using a password input) of the user by the input unit of the user device 210 _1.

Step S503: As a result of executing the process for authenticating the user, it is determined whether the user authentication is successful. If the determination is "Yes", the process proceeds to step S504; if the determination is "No", the process proceeds to step S505.

Step S504: Part or all of the card is ejected from the card insertion mechanism. This allows the user to remove the card from the card insertion mechanism. Such a card ejection mechanism can be realized by applying, for example, a technique of ejecting (ejecting) a DVD (Digital @ Versatile @ Disc) or a BD (Blu-ray (registered trademark) @Disc).

Step S505: A message that "user authentication has failed" is displayed on the input / cum-display unit 214.

In the embodiment described above with reference to FIGS. 4 and 5, it has been described that the processing of each step illustrated in FIGS. 4 and 5 is realized by the processor unit and the program stored in the memory unit. However, the present invention is not limited to this. At least one of the processes of each step shown in FIGS. 4 and 5 may be realized by a hardware configuration such as a control circuit.

Further, in the above-described embodiment, an example has been described in which the user authentication that does not require a complicated procedure for identity verification is applied to the operator service to support the use of the operator service. It is also within the scope of the present invention to support the use of any service that requires personal authentication by applying user authentication that does not require a simple procedure to any service that requires personal authentication. For example, examples of any service that requires personal authentication include, but are not limited to, a service of locking and unlocking an electronic lock in a car or a house using an electronic key, an electronic money settlement service, and the like.

For example, in the case of a service for locking and unlocking an electronic lock in a car or a house using an electronic key (hereinafter, referred to as “electronic lock service”), the user device 210 ₁ (for example, the processor unit 212 of the user device 210 ₁ ) Receives the user input requesting the start of use of the electronic lock service, authenticates the user in response to the user input, and responds to the authentication of the user, the electronic lock control system controlling the locking and unlocking of the electronic lock, the method comprising: sending an electronic key for locking or unlocking the electronic lock, electronic key, a memory unit 213 of the user device 210 ₁ At least, the user may be able to use the electronic lock service without requiring a complicated procedure. In this case, user authentication is, for example, can be performed by using the authentication function provided in the user device 210 ₁ described above. In this example, the processor unit 212 that transmits the electronic key to the electronic lock control system corresponds to “means for making the electronic lock service available”.

For example, in the case of an electronic money settlement service, the user device 210 ₁ (for example, the processor unit 212 of the user device 210 ₁ ) receives a user input requesting to start using the electronic money settlement service, and responds to the user input. Then, by performing at least the steps of authenticating the user and executing the processing for electronic money settlement in response to the authentication of the user, the user can execute the operation without complicated procedures. The electronic money settlement service may be used. In this case, user authentication is, for example, can be performed by using the authentication function provided in the user device 210 ₁ described above. In this example, the processor unit 212 that executes processing for electronic money settlement corresponds to “means for making electronic money settlement service available”.

As described above, the present invention has been described using the preferred embodiment of the present invention, but the present invention should not be construed as being limited to this embodiment. It is understood that the scope of the present invention should be construed only by the claims. It is understood that those skilled in the art can implement equivalent ranges based on the description of the present invention and common general knowledge from the description of the specific preferred embodiments of the present invention.

The present invention requires a user device for supporting the use of a service requiring identity authentication, a program executed in the user device, and identity authentication without requiring a complicated procedure for identity verification. This is useful as providing a system or the like for supporting the use of the provided service.

200 Computer System 210 ₁ to 210 _N User Equipment 220 Operator Service Providing System 230 Internet 240 Database Section

Claims

A user device for supporting use of a service requiring personal authentication,
The user device is configured to be able to communicate with a service providing system that provides a service,
The user device is operated by a user,
The user device,
Means for receiving a user input requesting to start using the service,
Means for transmitting to the service providing system a user request for requesting use of the service, and user authentication information for authenticating the user, in response to the user input;
Means for allowing the user authenticated by the service providing system to use the service.
The service is an operator service provided through an operator,
The user according to claim 1, wherein the means for making the service available to the user authenticated by the service providing system is means for enabling the user authenticated by the service providing system to talk to the operator. apparatus.
3. The user device according to claim 2, wherein the user device further includes card reading means capable of reading the user authentication information from a card for using the operator service, wherein the user authentication information is stored on the card. 4. A user device as described.
The user device is connected to card reading means capable of reading the user authentication information from a card for using the operator service, wherein the card reading means is external to the user device and the user device The user device according to claim 2, wherein authentication information is stored on the card.
The card reading means includes a card insertion mechanism configured to be able to insert a part or all of the card, and the card insertion mechanism is configured such that a part or all of the card is inserted into the card insertion mechanism. The user device according to claim 3, wherein the user device is configured to be able to read out the user authentication information from the card when inserted.
The card reading means includes a card insertion mechanism configured to be capable of inserting the entire card, and the card insertion mechanism is configured to insert the card when the entire card is inserted into the card insertion mechanism. Is configured to hold
The user device
Means for receiving user input requesting authentication of the user to remove the card;
Means for authenticating the user in response to a user input requesting authentication of the user to remove the card;
The user device according to any one of claims 3 to 5, further comprising: means for exposing a part or all of the card from the card insertion mechanism in response to the authentication of the user.
The card reading means is configured to be able to read the user authentication information from the card in a non-contact state with the card when located at a distance within a predetermined range with respect to the card. The user device according to claim 3, wherein the user device is provided.
The user device includes a memory unit, the user authentication information is stored in the memory unit,
The user device according to claim 2, wherein the user device further comprises a unit that reads the user authentication information from the memory unit in response to the user input.
Means for allowing the user authenticated by the operator service providing system to talk to the operator,
Means for receiving information for talking with the operator from the operator service providing system,
The user apparatus according to any one of claims 2 to 8, further comprising: means for automatically transmitting information to said operator using information for talking with said operator.
A program executed in a user device for supporting use of a service requiring personal authentication,
The user device is configured to be able to communicate with a service providing system that provides a service,
The user device is operated by a user,
The user device includes a processor unit,
When the program is executed by the processor unit,
Receiving a user input requesting to start using the service;
In response to the user input, transmitting to the service providing system a user request for requesting use of the service, and user authentication information for authenticating the user;
Making the processor authenticated by the service providing system to make the service available.
A system for supporting the use of services that require personal authentication,
The system includes a user device operated by a user, and a service providing system that provides a service,
The user device is configured to be able to communicate with the service providing system,
The user device is operated by a user,
The user device receives a user input requesting to start using the service,
In response to the user input, the user device transmits a user request for requesting use of the service and user authentication information for authenticating the user to the service providing system,
The service providing system authenticates the user based on the user authentication information,
The system wherein the user device makes the service available to the user authenticated by the service providing system.