WO2020015168A1

WO2020015168A1 - Survey grid optimization method, electronic device and computer-readable storage medium

Info

Publication number: WO2020015168A1
Application number: PCT/CN2018/107721
Authority: WO
Inventors: 陈宗阳
Original assignee: 平安科技（深圳）有限公司
Priority date: 2018-07-18
Filing date: 2018-09-26
Publication date: 2020-01-23
Also published as: CN109272409A

Abstract

An electronic apparatus (10), a method for monitoring the quality of service of a surveyor based on a virtual number, and a storage medium. The method comprises: receiving vehicle insurance case information, and analyzing the vehicle insurance case information according to a pre-defined scheduling rule, so as to determine a surveyor corresponding to a survey task of a case; based on a virtual number, a user side sending a request for acquiring the virtual number, wherein the request comprises real telephone number information of an insured user; sending the acquired virtual number to a first terminal device of the surveyor, and monitoring the first terminal device, so as to monitor information of speech communication between the first terminal device and a corresponding second terminal device of the insured user based on the virtual number; and based on the monitored information of speech communication between the first terminal device and the second terminal device, determining the quality of service of the surveyor. According to the method, the quality of service of a surveyor can be accurately and comprehensively grasped in a timely manner, and the risk of leakage of user information can be reduced.

Description

Survey grid optimization method, electronic equipment and computer-readable storage medium

This application claims the priority of a Chinese patent application filed on July 18, 2018 with the Chinese Patent Office, application number 201810791994.1, and the invention name is "electronic device, method and storage medium for monitoring surveyor service quality based on virtual numbers", which The entire contents are incorporated herein by reference.

Technical field

The present application relates to the field of automobile insurance concessions, and in particular, to an electronic device, a method for monitoring surveyor service quality based on a virtual number, and a storage medium.

Background technique

At present, in the field of insurance, the assessment of the service quality of surveyors is usually indirectly obtained by telephone return visits to users, which not only requires specialized service personnel to perform telephone return visits, wastes human resources, but also fails to fully grasp the surveyor's performance in a timely and accurate manner. service quality. In addition, when encountering a case where the investigator needs to contact the outgoing user directly by telephone, the real phone number of the outgoing user is usually sent directly to the investigator, and there is a risk of leakage of user information.

Summary of the invention

In view of this, the present application proposes an electronic device, the electronic device includes a memory, and a processor connected to the memory, the processor is configured to execute a virtual number-based monitoring of surveyor service quality stored on the memory. A program that implements the following steps when the program for monitoring the service quality of a surveyor based on a virtual number is executed by the processor:

A1. Receive auto insurance case information, and analyze the auto insurance case information according to a predefined scheduling rule to determine the surveyor corresponding to the survey task of the case;

A2. The virtual number-based client sends a request for acquiring a virtual number to a predetermined operator's virtual number service platform, and the request for acquiring the virtual number includes real phone number information of the user in danger;

A3. Send the obtained virtual number to the first terminal device of the surveyor, and monitor the first terminal device to monitor whether the first terminal device is based on the virtual number and the second terminal device of the corresponding user in danger Voice communication information;

A4. Determine the service quality of the surveyor based on the monitored voice communication information between the first terminal device and the second terminal device.

In addition, in order to achieve the above purpose, the present application also proposes a method for monitoring surveyor service quality based on a virtual number, which is characterized in that the method includes the following steps:

S1. Receive auto insurance case information, and analyze the auto insurance case information according to a predefined scheduling rule to determine the surveyor corresponding to the survey task of the case;

S2. The virtual number-based client sends a request for acquiring a virtual number to a predetermined operator's virtual number service platform, where the request for acquiring the virtual number includes real phone number information of the user in danger;

S3. Send the acquired virtual number to the first terminal device of the surveyor, and monitor the first terminal device to monitor whether the first terminal device is based on the virtual number and the second terminal device of the corresponding user in danger. Voice communication information;

S4. Determine the service quality of the surveyor based on the monitored voice communication information between the first terminal device and the second terminal device.

In addition, in order to achieve the above object, the present application also proposes a computer-readable storage medium storing a virtual number-based monitoring and surveying program, and the virtual number-based monitoring and surveying service quality program may be at least A processor executes to cause the at least one processor to perform the following steps:

Receiving auto insurance case information, analyzing the auto insurance case information according to a predefined scheduling rule to determine a surveyor corresponding to the survey task of the case;

The virtual number-based client sends a request for acquiring a virtual number to a predetermined operator's virtual number service platform, where the request for acquiring the virtual number includes real phone number information of the user in danger;

Sending the acquired virtual number to the first terminal device of the surveyor, and monitoring the first terminal device to monitor the voice between the first terminal device and the second terminal device of the corresponding out-of-risk user based on the virtual number Communication information

Determining the service quality of the surveyor based on the monitored voice communication information between the first terminal device and the second terminal device.

The electronic device, method and storage medium for monitoring surveyor service quality based on virtual numbers proposed in the present application first receive the auto insurance case information, analyze the auto insurance case information according to a predefined scheduling rule, and determine the corresponding investigation task of the case. Surveyor; based on the virtual number, the client sends a request for obtaining a virtual number, the request for obtaining the virtual number includes the real phone number information of the out-of-risk user; sending the obtained virtual number to the first terminal device of the surveyor, monitoring The first terminal device to monitor the voice communication information between the first terminal device based on the virtual number and the second terminal device of the corresponding outbreak user; based on the monitored first terminal device and the second terminal Voice communication information between devices determines the quality of service of the surveyor. It can timely and accurately grasp the service quality of surveyors and reduce the risk of user information leakage.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a schematic diagram of an optional hardware architecture of an electronic device proposed by the present application; FIG.

2 is a schematic diagram of a program module of a program for monitoring the service quality of an inspector based on a virtual number in an embodiment of the electronic device of the present application;

FIG. 3 is an implementation flowchart of a preferred embodiment of a method for monitoring surveyor service quality based on a virtual number of the present application.

The implementation, functional features and advantages of the purpose of this application will be further described with reference to the embodiments and the drawings.

detailed description

In order to make the purpose, technical solution, and advantages of the present application clearer, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the application, and are not used to limit the application. Based on the embodiments in the present application, all other embodiments obtained by a person of ordinary skill in the art without creative efforts shall fall within the protection scope of the present application.

It should be noted that the descriptions related to "first" and "second" in this application are only for descriptive purposes, and cannot be understood as indicating or implying their relative importance or implicitly indicating the number of technical features indicated. . Therefore, the features defined as "first" and "second" may explicitly or implicitly include at least one of the features. In addition, the technical solutions between the various embodiments can be combined with each other, but must be based on those that can be realized by a person of ordinary skill in the art. When the combination of technical solutions conflicts or cannot be realized, such a combination of technical solutions should be considered nonexistent. Is not within the scope of protection claimed in this application.

Refer to FIG. 1, which is a schematic diagram of an optional hardware architecture of an electronic device according to the present application. In this embodiment, the electronic device 10 may include, but is not limited to, a memory 11, a processor 12, and a network interface 13 which may communicate with each other through a communication bus 14. It should be noted that FIG. 1 only shows the electronic device 10 having components 11-14, but it should be understood that it is not required to implement all the illustrated components, and more or fewer components may be implemented instead.

The memory 11 includes at least one type of computer-readable storage medium. The computer-readable storage medium includes a flash memory, a hard disk, a multimedia card, a card-type memory (for example, SD or DX memory, etc.), a random access memory (RAM), and a static memory. Random access memory (SRAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), programmable read-only memory (PROM), magnetic memory, magnetic disks, optical disks, etc. In some embodiments, the memory 11 may be an internal storage unit of the electronic device 10, such as a hard disk or a memory of the electronic device 10. In other embodiments, the memory 11 may also be an outsourced storage device of the electronic device 10, such as a plug-in hard disk, a smart memory card (SMC), and a secure digital (SD) device. ) Cards, flash cards, etc. Of course, the memory 11 may also include both the internal storage unit of the electronic device 10 and its outsourced storage device. In this embodiment, the memory 11 is generally used to store an operating system and various application software installed on the electronic device 10, such as a program for monitoring the service quality of a surveyor based on a virtual number. In addition, the memory 11 can also be used to temporarily store various types of data that have been output or will be output.

The processor 12 may be a central processing unit (CPU), a controller, a microcontroller, a microprocessor, or other data processing chip in some embodiments. The processor 12 is generally used to control the overall operation of the electronic device 10. In this embodiment, the processor 12 is configured to run program code or process data stored in the memory 11, for example, a program for monitoring a surveyor's service quality based on a virtual number and the like.

The network interface 13 may include a wireless network interface or a wired network interface. The network interface 13 is generally used to establish a communication connection between the electronic device 10 and other electronic devices.

The communication bus 14 is used to implement a communication connection between the components 11-13.

FIG. 1 only shows the electronic device 10 with components 11-14 and a program for monitoring the quality of the surveyor's service based on the virtual number, but it should be understood that it is not required to implement all the illustrated components, and more or Fewer components.

Optionally, the electronic device 10 may further include a user interface (not shown in FIG. 1). The user interface may include a display, an input unit such as a keyboard, and the user interface may further include a standard wired interface, a wireless interface, and the like.

Optionally, in some embodiments, the display may be an LED display, a liquid crystal display, a touch-type liquid crystal display, an OLED touch device, or the like. Further, the display may also be referred to as a display screen or a display unit, for displaying information processed in the electronic device 10 and for displaying a visualized user interface.

Optionally, in some embodiments, the electronic device 10 may further include an audio unit (the audio unit is not shown in FIG. 1), and the audio unit may be in the electronic device 10 in a call signal receiving mode, a call mode, a recording mode, and voice recognition. In the mode, the broadcast receiving mode, and the like, the received or stored audio data is converted into an audio signal. Further, the electronic device 10 may further include an audio output unit, and the audio output unit outputs the audio signal converted by the audio unit, and The audio output unit may also provide audio output (such as call signal reception sound, message reception sound, etc.) related to a specific function performed by the electronic device 10, and the audio output unit may include a speaker, a buzzer, and the like.

Optionally, in some embodiments, the electronic device 10 may further include an alarm unit (not shown in the figure), and the alarm unit may provide an output to notify the electronic device 10 of the occurrence of the event. Typical events may include call reception, message reception, key signal input, touch input, and so on. In addition to audio or video output, the alarm unit can provide output in different ways to notify the occurrence of an event. For example, the alarm unit may provide an output in the form of a vibration, and upon receiving a call, a message, or some other that may cause the electronic device 10 to enter the communication mode, the alarm unit may provide a tactile output (ie, vibration) to notify the user.

In an embodiment, when the program for monitoring the service quality of the surveyor based on the virtual number stored in the memory 11 is executed by the processor 12, the following operations are implemented:

A. Receive auto insurance case information and analyze the auto insurance case information according to a predefined scheduling rule to determine the surveyor corresponding to the survey task of the case;

Specifically, the case information includes identification information of the outbreak user and the characteristics of the case, and the identification information of the outbreak user includes an ID number, a telephone number, and a driver's license number, etc. Case type; further, the case characteristics may also include the name of the damaged part, the degree of damage, the location of the damage, and the like. Specifically, if the agent receives the call of the car insurance case reporter, the car insurance case reporter informs the agent of the relevant case information and enters the relevant case information, that is, receives the car insurance case information. The corresponding auto insurance case information can also be extracted based on the language information of the reporter of the auto insurance case.

Specifically, the predefined scheduling rules include, but are not limited to, inquiries of surveyors who can be assigned on the area of the location where the corresponding case is released according to the latitude and longitude of the case; determining the assignable according to the insurance company and the case type The surveyor who can handle the case among the surveyors; from the latitude and longitude information corresponding to the surveyor who can handle the case, find out the surveyor who is closest to the longitude and latitude of the out-of-risk case.

B. The virtual number-based client sends a request for acquiring a virtual number to a predetermined operator's virtual number service platform, where the request for acquiring the virtual number includes real phone number information of the out-of-risk user;

Specifically, the virtual number user terminal is located on a preset fixed user terminal, and is configured to send a virtual number acquisition request to a predetermined operator's virtual number service platform after receiving a virtual number acquisition instruction sent by the user. The number acquisition request includes real phone number information of the out-of-risk user;

In this embodiment, by starting a virtual number client and sending an instruction to the virtual number client to obtain a virtual number corresponding to the real phone number of the out-of-risk user, the virtual number client can automatically determine a predetermined number. The operator ’s virtual number service platform sends a request to obtain a virtual number, so that one-click triggers the acquisition of a virtual number without entering or otherwise providing users with more real information, and without having to log in to a web page or interact with more information by phone , A one-click access to the virtual number is realized, which is convenient and fast.

Specifically, the virtual number service platform selects one or more unassigned virtual numbers from a virtual number pool configured by the virtual number service platform to assign to corresponding surveyors, and establishes a mapping relationship between the virtual numbers and real phone numbers; The virtual number is returned to the virtual number client, and the virtual number is identified as an allocated state. The virtual number pool includes virtual numbers that can be allocated and used by the virtual number service platform. The virtual number in the embodiment of the present application is a communication number that does not require an actual physical user identification module. The virtual number service platform configures a communication service right (that is, enables a communication service right) for the allocated virtual number according to a preset service right configuration rule, and establishes a mapping between the allocated virtual number and the real phone number in a mapping table. The mapping relationship completes the activation of the virtual number, and then various calling or called communication services can be performed based on the virtual number. Wherein, the communication service permission is the permission to allow surveyors to conduct communication services with the outbreak user, and may include any one or more types of communication such as call service permission, short message service permission, multimedia message service permission, and instant messaging message service permission. Service authority. After a certain communication service authority is configured for the virtual number, the surveyor or the user in danger can perform communication services such as calling, short message, multimedia message, and instant messaging message supported by the communication service authority based on the virtual number.

C. Send the acquired virtual number to the first terminal device of the surveyor, and monitor the first terminal device to monitor whether the first terminal device is based on the virtual number and the second terminal device of the corresponding user in danger Voice communication information;

Specifically, when the surveyor receives that the second terminal device initiates the calling communication service, the predetermined operator's virtual number service platform will, according to the mapping relationship between the virtual number and the real phone number of the second terminal device, After the instruction of virtually contacting the outbreak user, the number service of the outbound user is routed to the calling communication service of the real phone number through the received virtual number, so that the surveyor based on the virtual number and the corresponding A communication connection is established between the second terminal device of the outbreak user.

Specifically, because the first terminal device of the surveyor has the virtual number of the second terminal device, when the first terminal device of the surveyor wants to establish a language communication, it needs to send a data packet containing the corresponding virtual number, and the sending port You can share the same port with other network data, or you can enable a port separately. Therefore, by monitoring the corresponding port or analyzing the destination address (virtual number) of each data packet, it is determined whether the first terminal device of the surveyor has a voice communication connection with the corresponding out-of-risk user. After the second terminal device completes a handshake protocol, it can be determined that it establishes a voice communication connection through the virtual number.

After it is determined that a voice communication connection is established, a monitoring service is triggered to obtain call information between the surveyor and the out-of-risk user. Specifically, after determining that the first terminal establishes a voice communication connection with the second terminal, acquiring streaming media data between the first terminal and the second terminal, and extracting a voice data stream therefrom, specifically The streaming media data includes streaming media data encapsulated by an RTP protocol, and the voice data stream is extracted by parsing the streaming media data. The voice data stream may be any audio format suitable for streaming transmission in MP3 format and AVI format.

D. Determine the service quality of the surveyor based on the monitored voice communication information between the first terminal device and the second terminal device.

Further, when the program for monitoring the service quality of the surveyor based on the virtual number stored in the memory 11 is executed by the processor 12, the following operations are also implemented:

If it is determined that the survey task is ended, based on the virtual number client terminal, a virtual number cancellation request is sent to the predetermined operator's virtual number service platform, and the cancellation request includes canceling the virtual number cancelled from the request. The configured communication service authority deletes the mapping relationship between the virtual number requested to be deregistered and the real phone number in the mapping table, and identifies the virtual number requested to be deregistered as an unassigned state.

It can be known from the above-mentioned embodiments that the electronic device proposed in the present application first receives auto insurance case information, analyzes the auto insurance case information according to a predefined scheduling rule to determine the surveyor corresponding to the survey task of the case; and then based on the virtual number user The terminal sends a request for obtaining a virtual number to a predetermined operator's virtual number service platform, and the request for obtaining the virtual number includes real phone number information of the out-of-risk user; and sends the obtained virtual number to the surveyor's first A terminal device that monitors the first terminal device to monitor voice communication information between the first terminal device based on the virtual number and a second terminal device of a corresponding out-of-risk user; and finally based on the monitored first terminal device The voice communication information with the second terminal device determines the service quality of the surveyor. It can timely and accurately grasp the service quality of surveyors and reduce the risk of user information leakage.

In addition, the procedures for monitoring the service quality of surveyors based on virtual numbers in this application according to the different functions implemented by each part can be described with program modules having the same functions. Please refer to FIG. 2, which is a schematic diagram of a program module of a program for monitoring a surveyor's service quality based on a virtual number in an embodiment of the electronic device of the present application. In this embodiment, the program for monitoring the service quality of the surveyor based on the virtual number can be divided into an analysis module 201, a sending module 202, a monitoring module 203, and a determination module 204 according to different functions implemented by each part thereof. It can be known from the above description that the program module referred to in the present application refers to a series of computer program instruction segments capable of performing specific functions, and is more suitable than the program for describing the execution of a program for monitoring the service quality of surveyors based on virtual numbers in the electronic device 10 process. The functions or operation steps implemented by the modules 201-204 are similar to the above, which will not be described in detail here. By way of example, for example:

The analysis module 201 is configured to receive information about a car insurance case and analyze the information about the car insurance case according to a predefined scheduling rule to determine a surveyor corresponding to a survey task of the case;

The sending module 202 is configured to send a request for obtaining a virtual number to a predetermined operator's virtual number service platform based on the virtual number client, where the request for obtaining the virtual number includes real phone number information of the out-of-risk user;

The monitoring module 203 is configured to send the acquired virtual number to the first terminal device of the surveyor, and monitor the first terminal device to monitor the first terminal device based on the virtual number and the second terminal of the corresponding user in danger. Voice communication information between devices;

The determining module 204 is configured to determine the service quality of the surveyor based on the monitored voice communication information between the first terminal device and the second terminal device.

In addition, this application also proposes a method for monitoring the service quality of surveyors based on virtual numbers, and a method for monitoring the service quality of surveyors based on virtual numbers, as shown in FIG. 3. The method of inspecting the service quality of prospectors includes the following steps:

S301. Receive auto insurance case information, and analyze the auto insurance case information according to a predefined scheduling rule to determine a surveyor corresponding to a survey task of the case;

Specifically, the case information includes identification information of the outbreak user and the characteristics of the case, and the identification information of the outbreak user includes an ID number, a telephone number, and a driver's license number; the case characteristics include the insurance company, the latitude and longitude of the outbreak case, and Case type; further, the case characteristics may also include the name of the damaged part, the degree of damage, the location of the damage, and the like. Specifically, if the agent receives the call of the car insurance case reporter, the car insurance case reporter informs the agent of the relevant case information and enters the relevant case information, that is, receives the car insurance case information. The corresponding auto insurance case information can also be extracted according to the language information of the car insurance case reporter.

S302. The virtual number-based client sends a request for acquiring a virtual number to a predetermined operator's virtual number service platform, where the request for acquiring the virtual number includes real phone number information of the user in danger;

Specifically, the virtual number user terminal is located on a predetermined fixed user terminal, and is configured to send a virtual number acquisition request to a predetermined operator's virtual number service platform after receiving a virtual number acquisition instruction sent by the user. The number acquisition request includes real phone number information of the out-of-risk user;

Specifically, when the surveyor receives an instruction to contact the out-of-risk user, the surveyor will initiate a calling communication service to the second terminal device of the out-of-risk user through the received virtual number, and the predetermined operator's virtual number service platform Routing the virtual number service to the calling communication service of the real phone number according to the mapping relationship between the virtual number and the real phone number of the second terminal device, so that the surveyor based on the virtual number and the corresponding A communication connection is established between the second terminal device of the outbreak user.

Specifically, since the first terminal device of the surveyor has a virtual number of the second terminal device, when the terminal device of the surveyor wants to establish a language communication, it needs to send a data packet containing the corresponding virtual number, and its sending port can communicate with Other network data share the same port, or one port can be enabled separately. Therefore, by monitoring the corresponding port or analyzing the destination address (virtual number) of each data packet, it is determined whether the first terminal device of the surveyor has a voice communication connection with the corresponding out-of-risk user. After the second terminal device completes a handshake protocol, it can be determined that it establishes a voice communication connection through the virtual number.

It can be known from the foregoing embodiments that the method for monitoring the service quality of surveyors based on virtual numbers proposed in this application first receives the auto insurance case information and analyzes the auto insurance case information according to a predefined scheduling rule to determine the corresponding survey task of the case. Surveyor; then based on the virtual number client sends a virtual number service request to a predetermined operator's virtual number service platform, the virtual number request includes the real phone number information of the out-of-risk user; the virtual number obtained again A first terminal device sent to the surveyor, monitoring the first terminal device to listen to voice communication information between the first terminal device based on the virtual number and a second terminal device of a corresponding user in danger; and finally based on The monitored voice communication information between the first terminal device and the second terminal device determines the service quality of the surveyor. It can timely and accurately grasp the service quality of surveyors and reduce the risk of user information leakage.

In addition, the present application also proposes a computer-readable storage medium storing a program for monitoring the service quality of the surveyor based on the virtual number based on the virtual number monitoring, and monitoring the service quality of the surveyor based on the virtual number. The procedure of monitoring the service quality of the surveyor based on the virtual number based on the virtual number is performed by the processor to implement the following operations:

Further, when the program for monitoring the service quality of the surveyor based on the virtual number is executed by the processor, the following operations are also implemented:

The specific implementation of the computer-readable storage medium of the present application is basically the same as the foregoing electronic device and the method for monitoring the service quality of the surveyor based on the virtual number, and the embodiments are basically the same, which are not described in detail here.

The above-mentioned serial numbers of the embodiments of the present application are merely for description, and do not represent the superiority or inferiority of the embodiments.

Through the description of the above embodiments, those skilled in the art can clearly understand that the methods in the above embodiments can be implemented by means of software plus a necessary universal hardware platform, and of course, also by hardware, but in many cases the former is better. Implementation. Based on such an understanding, the technical solution of this application that is essentially or contributes to the existing technology can be embodied in the form of a software product, which is stored in a storage medium (such as ROM / RAM, magnetic disk, The optical disc) includes several instructions for causing a terminal device (which may be a mobile phone, a computer, a server, an air conditioner, or a network device, etc.) to execute the methods described in the embodiments of the present application.

The above are only preferred embodiments of the present application, and thus do not limit the patent scope of the present application. Any equivalent structure or equivalent process transformation made by using the contents of the specification and drawings of the present application, or directly or indirectly used in other related technical fields Are included in the scope of patent protection of this application.

Claims

An electronic device, characterized in that the electronic device includes a memory and a processor connected to the memory, and the processor is configured to execute a program for monitoring surveyor service quality based on a virtual number stored on the memory. When the program for monitoring the service quality of the surveyor based on the virtual number is executed by the processor, the following steps are implemented:

A1. Receive auto insurance case information, and analyze the auto insurance case information according to a predefined scheduling rule to determine the surveyor corresponding to the survey task of the case;

A2. The virtual number-based client sends a request for acquiring a virtual number to a predetermined operator's virtual number service platform, and the request for acquiring the virtual number includes real phone number information of the user in danger;

A3. Send the obtained virtual number to the first terminal device of the surveyor, and monitor the first terminal device to monitor whether the first terminal device is based on the virtual number and the second terminal device of the corresponding user in danger Voice communication information;

A4. Determine the service quality of the surveyor based on the monitored voice communication information between the first terminal device and the second terminal device.
The electronic device according to claim 1, characterized in that in the step A1, the car insurance case information includes identification information of the out-of-risk user and case characteristics, and the case characteristics include an affiliated insurance company, long-term latitude and long-term of the out-of-risk case, and case type ;

The step of analyzing the auto insurance case information according to a predefined scheduling rule to determine the surveyor corresponding to the survey task of the case includes:

Investigating surveyors who can be assigned in the area where the corresponding case is released according to the latitude and longitude of the case;

Determining, according to the insurance company and the case type, among the assignable surveyors who can handle the case;

From the latitude and longitude information corresponding to the surveyor who can handle the case, find the surveyor who is closest to the latitude and longitude of the outbreak case.
The electronic device according to claim 1, wherein in the step A2, the step of the virtual number-based client sending a request for obtaining a virtual number to a virtual number service platform of a predetermined operator comprises:

Sending an instruction to obtain a virtual number to the virtual number user terminal, where the instruction to obtain a virtual number includes a user's real phone number;

After receiving the instruction, the virtual number client sends a request for acquiring a virtual number to a virtual number service platform of a predetermined operator.
The electronic device according to claim 1, wherein in the step A3, the monitoring of the first terminal device to monitor the second terminal device based on the virtual number and the second The steps of voice communication information between terminal devices include:

After determining that the first terminal device establishes a voice communication with the second terminal device, acquiring streaming media data between the first terminal and the second terminal, and extracting a voice data stream from the The media data includes streaming media data encapsulated by the RTP protocol, and the voice data stream includes audio data streams in MP3 format and AVI format.
The electronic device according to claim 1, wherein when the program for monitoring the service quality of the surveyor based on the virtual number stored in the memory 11 is executed by the processor 12, the following operations are further implemented:

If it is determined that the survey task is ended, based on the virtual number client terminal, a virtual number cancellation request is sent to the predetermined operator's virtual number service platform, and the cancellation request includes canceling the virtual number cancelled from the request. The configured communication service authority deletes the mapping relationship between the virtual number requested to be deregistered and the real phone number in the mapping table, and identifies the virtual number requested to be deregistered as an unassigned state.
The electronic device according to claim 2, wherein when the program for monitoring the service quality of the surveyor based on the virtual number stored in the memory 11 is executed by the processor 12, the following operations are further implemented:

If it is determined that the survey task is ended, based on the virtual number client terminal, a virtual number cancellation request is sent to the predetermined operator's virtual number service platform, and the cancellation request includes canceling the virtual number cancelled from the request The configured communication service authority deletes the mapping relationship between the virtual number requested to be deregistered and the real phone number in the mapping table, and identifies the virtual number requested to be deregistered as an unassigned state.
The electronic device according to claim 3, wherein when the program for monitoring the service quality of the surveyor based on the virtual number stored in the memory 11 is executed by the processor 12, the following operations are further implemented:

If it is determined that the survey task is ended, based on the virtual number client terminal, a virtual number cancellation request is sent to the predetermined operator's virtual number service platform, and the cancellation request includes canceling the virtual number cancelled from the request. The configured communication service authority deletes the mapping relationship between the virtual number requested to be deregistered and the real phone number in the mapping table, and identifies the virtual number requested to be deregistered as an unassigned state.
The electronic device according to claim 4, wherein when the program for monitoring the service quality of the surveyor based on the virtual number stored in the memory 11 is executed by the processor 12, the following operations are further implemented:

If it is determined that the survey task is ended, based on the virtual number client terminal, a virtual number cancellation request is sent to the predetermined operator's virtual number service platform, and the cancellation request includes canceling the virtual number cancelled from the request. The configured communication service authority deletes the mapping relationship between the virtual number requested to be deregistered and the real phone number in the mapping table, and identifies the virtual number requested to be deregistered as an unassigned state.
A method for monitoring surveyor service quality based on a virtual number is characterized in that the method includes the following steps:

S1. Receive auto insurance case information, and analyze the auto insurance case information according to a predefined scheduling rule to determine the surveyor corresponding to the survey task of the case;

S2. The virtual number-based client sends a request for acquiring a virtual number to a predetermined operator's virtual number service platform, where the request for acquiring the virtual number includes real phone number information of the user in danger;

S3. Send the acquired virtual number to the first terminal device of the surveyor, and monitor the first terminal device to monitor whether the first terminal device is based on the virtual number and the second terminal device of the corresponding user in danger. Voice communication information;

S4. Determine the service quality of the surveyor based on the monitored voice communication information between the first terminal device and the second terminal device.
The method for monitoring surveyor service quality based on a virtual number according to claim 9, characterized in that, in the step S1, the car insurance case information includes identification information of the out-going user and case characteristics, and the case characteristics include the insurance to which it belongs The company, the latitude and longitude of the case, and the type of case;

The step of analyzing the auto insurance case information according to a predefined scheduling rule to determine the surveyor corresponding to the survey task of the case includes:

Investigating surveyors who can be assigned in the area where the corresponding case is released according to the latitude and longitude of the case;

Determining, according to the insurance company and the case type, among the assignable surveyors who can handle the case;

From the latitude and longitude information corresponding to the surveyor who can handle the case, find the surveyor who is closest to the latitude and longitude of the outbreak case.
The method for monitoring surveyor service quality based on a virtual number according to claim 9, characterized in that, in the step S2, the virtual number-based client sends a virtual number service platform of a predetermined operator to obtain a virtual number. The number of requested steps includes:

Sending an instruction to obtain a virtual number to the virtual number user terminal, where the instruction to obtain a virtual number includes a user's real phone number;

After receiving the instruction, the virtual number client sends a request for acquiring a virtual number to a virtual number service platform of a predetermined operator.
The method for monitoring surveyor service quality based on a virtual number according to claim 9, characterized in that in said step S3, said monitoring said first terminal device to monitor that said first terminal device is based on said virtual number The step of voice communication information with the second terminal device of the corresponding danger user includes:

After determining that the first terminal device establishes a voice communication with the second terminal device, acquiring streaming media data between the first terminal and the second terminal, and extracting a voice data stream from the The media data includes streaming media data encapsulated by the RTP protocol, and the voice data stream includes audio data streams in MP3 format and AVI format.
The method for monitoring surveyor service quality based on a virtual number according to claim 9, wherein the method further comprises the following steps:

If it is determined that the survey task is ended, based on the virtual number client terminal, a virtual number cancellation request is sent to the predetermined operator's virtual number service platform, and the cancellation request includes canceling the virtual number cancelled from the request. The configured communication service authority deletes the mapping relationship between the virtual number requested to be deregistered and the real phone number in the mapping table, and identifies the virtual number requested to be deregistered as an unassigned state.
The method for monitoring surveyor service quality based on a virtual number according to claim 10, wherein the method further comprises the following steps:

If it is determined that the survey task is ended, based on the virtual number client terminal, a virtual number cancellation request is sent to the predetermined operator's virtual number service platform, and the cancellation request includes canceling the virtual number cancelled from the request. The configured communication service authority deletes the mapping relationship between the virtual number requested to be deregistered and the real phone number in the mapping table, and identifies the virtual number requested to be deregistered as an unassigned state.
The method for monitoring surveyor service quality based on a virtual number according to claim 11, wherein the method further comprises the following steps:

If it is determined that the survey task is ended, based on the virtual number client terminal, a virtual number cancellation request is sent to the predetermined operator's virtual number service platform, and the cancellation request includes canceling the virtual number cancelled from the request. The configured communication service authority deletes the mapping relationship between the virtual number requested to be deregistered and the real phone number in the mapping table, and identifies the virtual number requested to be deregistered as an unassigned state.
The method for monitoring surveyor service quality based on a virtual number according to claim 12, wherein the method further comprises the following steps:

If it is determined that the survey task is ended, based on the virtual number client terminal, a virtual number cancellation request is sent to the predetermined operator's virtual number service platform, and the cancellation request includes canceling the virtual number cancelled from the request. The configured communication service authority deletes the mapping relationship between the virtual number requested to be deregistered and the real phone number in the mapping table, and identifies the virtual number requested to be deregistered as an unassigned state.
A computer-readable storage medium stores a virtual number-based monitoring and surveying program, and the virtual number-based monitoring and surveying service quality program can be executed by at least one processor, so that the at least one The processor performs the following steps:

Receiving auto insurance case information, analyzing the auto insurance case information according to a predefined scheduling rule to determine a surveyor corresponding to the survey task of the case;

The virtual number-based client sends a request for acquiring a virtual number to a predetermined operator's virtual number service platform, where the request for acquiring the virtual number includes real phone number information of the user in danger;

Sending the acquired virtual number to the first terminal device of the surveyor, and monitoring the first terminal device to monitor the voice between the first terminal device and the second terminal device of the corresponding out-of-risk user based on the virtual number Communication information

Determining the service quality of the surveyor based on the monitored voice communication information between the first terminal device and the second terminal device.
The computer-readable storage medium according to claim 17, wherein the auto insurance case information includes identification information of the user who broke out of the insurance and the characteristics of the case, and the case characteristics include the insurance company, the latitude and longitude of the insurance case, and the type of the case;

The step of analyzing the auto insurance case information according to a predefined scheduling rule to determine the surveyor corresponding to the survey task of the case includes:

Investigating surveyors who can be assigned in the area where the corresponding case is released according to the latitude and longitude of the case;

Determining, according to the insurance company and the case type, among the assignable surveyors who can handle the case;

From the latitude and longitude information corresponding to the surveyor who can handle the case, find the surveyor who is closest to the latitude and longitude of the outbreak case.
The computer-readable storage medium according to claim 17, wherein the step of the virtual number-based client sending a request for obtaining a virtual number to a predetermined operator's virtual number service platform comprises:

Sending an instruction to obtain a virtual number to the virtual number user terminal, where the instruction to obtain a virtual number includes a user's real phone number;

After receiving the instruction, the virtual number client sends a request for acquiring a virtual number to a virtual number service platform of a predetermined operator.
The computer-readable storage medium of claim 17, wherein the monitoring of the first terminal device to monitor the first terminal device based on the virtual number and a second terminal device of a corresponding user in danger The steps of voice communication information include:

After determining that the first terminal device establishes a voice communication with the second terminal device, acquiring streaming media data between the first terminal and the second terminal, and extracting a voice data stream from the The media data includes streaming media data encapsulated by the RTP protocol, and the voice data stream includes audio data streams in MP3 format and AVI format.