WO2019222917A1

WO2019222917A1 - Self-service dialing method

Info

Publication number: WO2019222917A1
Application number: PCT/CN2018/087849
Authority: WO
Inventors: 朱小军
Original assignee: Zhu Xiaojun
Priority date: 2018-05-22
Filing date: 2018-05-22
Publication date: 2019-11-28

Abstract

The present invention relates to a self-service dialing method, comprising the following steps: T1, a telephone terminal transmitting a dialing request, the dialing request comprising a telephone number; T2, receiving preset information corresponding to the dialing request; T3, displaying the preset information; T4, receiving an operating instruction, and sending the operating instruction; and T5, receiving preset information corresponding to the operating instruction. Compared with conventional methods that only allow reception of audio information, the present invention makes an improvement to allow reception of display information such as text, an image or a video, thereby implementing a shift from hearing to seeing, greatly increasing the speed at which a user accesses information, saving user time, and improving the user experience.

Description

Self-service dialing method

Technical field

The present invention relates to the field of telephone self-service, and more particularly, to a self-service dialing method.

Background technique

The telephone voice self-service system provides users with services through preset voice. It is widely used in service providers such as telecommunications operators, banks, and governments, which facilitates people's lives to a certain extent and greatly reduces labor costs. However, the existing telephone voice self-service service all uses voice feedback information. The voice broadcast speed is slow and requires a long wait. If there is a lower-level menu, you need to enter the sub-menu step by step according to the prompt, which is cumbersome. And because of the long time, the broadcast information will also be forgotten, you need to listen from the beginning. If there is a problem or operation error in a certain step, it is often necessary to start from scratch, resulting in a lot of user time and poor experience. In addition, in some occasions, it is not convenient to answer the phone for a long time; or information needs to be input during the self-service process, often the mobile phone is repeatedly moved near the ear and in front of the eyes, and the user experience is poor.

technical problem

The technical problem to be solved by the present invention is that the above-mentioned telephone voice self-service system for the prior art only provides preset information through voice feedback, resulting in the disadvantages of tedious operation and excessive time consumption, and provides a self-service dialing method.

Technical solutions

The technical solution adopted by the present invention to solve its technical problems is to construct a self-service dialing method, which is applied to a telephone terminal and includes the following steps:

T1. A dial request is issued, and the dial request includes a telephone number;

T2. Receive preset information corresponding to the dialing request.

T3. Display the preset information.

Preferably, the self-service dialing method according to the present invention, after the step T3, further comprises:

T4. Receive an operation instruction and send the operation instruction; the operation instruction includes at least one of a touch operation instruction, a key operation instruction, a voice operation instruction, and an image operation instruction;

T5. Receive preset information corresponding to the operation instruction.

Preferably, in the self-service dialing method of the present invention, the step T3 includes:

T311. Display the preset information through a two-dimensional plane display module in the form of text, picture, or video.

T312. If the display content of the preset information is greater than the display content of a single two-dimensional flat display module, display the preset information in pages.

T321. Display the preset information in a form of text, picture, or video through a 3D stereo display module, where the 3D stereo display module includes multiple display surfaces;

T322. Display different content of the preset information on different display surfaces of the 3D stereoscopic display module.

Preferably, the self-service dialing method according to the present invention, after the step T322, further comprises:

T323. Receive a display switching instruction, and the 3D stereoscopic display module rotates or switches a display surface according to the display switching instruction;

The display switching instruction includes at least one of a touch switching instruction, a key switching instruction, a voice switching instruction, and an image switching instruction.

T324. Receive a lower-level sub-menu display instruction, and use a 3D stereo sub-display module to display the received lower-level sub-menu information;

The 3D stereoscopic display module includes multiple levels of the 3D stereoscopic sub-display module. The 3D stereoscopic sub-display module includes multiple display surfaces, and each display surface displays the lower-level submenu information in the form of text, pictures, or videos. .

T6. Receive user input information and send the user input information. The user input information includes at least one of text information, image information, video information, audio information, and biometric information.

In addition, the present invention also provides a self-service dialing method, which is applied to a telephone communication server and includes the following steps:

S1. Receive a dialing request, where the dialing request includes a telephone number;

S2. Find preset information corresponding to the dial request, and issue the preset information according to the phone number, where the preset information is used to be displayed on a display screen;

S3. Receive an operation command.

S4. Find preset information corresponding to the operation command, and deliver the preset information.

Preferably, the self-service dialing method according to the present invention, after the step S2, further comprises:

S5. Receive user input information and store the user input information. The user input information includes at least one of text information, image information, video information, audio information, and biometric information.

Preferably, the self-service dialing method according to the present invention, after the step S3 and before the step S4, further includes:

S341: Determine whether the operation command matches a preset operation instruction;

S342: If yes, perform step S4; S343, if not, send prompt information;

Or after the step S5, the method further includes:

S51. Determine whether the input information matches preset input information;

S52: If yes, store the user input information; S53, if not, send prompt information.

Beneficial effect

Implementing a self-service dialing method of the present invention has the following beneficial effects: The method includes the following steps: T1, a telephone terminal issues a dial request, and the dial request includes a telephone number; T2, receiving preset information corresponding to the dial request; T3. Display preset information. T4: Receive an operation instruction and send the operation instruction; T5: Receive preset information corresponding to the operation instruction. By implementing the present invention, traditionally receiving only audio information is improved to receive display information such as text, pictures, videos, etc., thereby realizing a transition from hearing to seeing, greatly improving the speed at which users obtain information, saving user time, and improving user experience.

BRIEF DESCRIPTION OF THE DRAWINGS

The present invention will be further described with reference to the accompanying drawings and embodiments. In the drawings:

1 is a flowchart of a first embodiment of a self-service dialing method according to the present invention;

2 is a flowchart of a first display mode of the present invention;

3 is a flowchart of a second display mode of the present invention;

4 is a schematic structural diagram of a 3D stereoscopic display module according to the present invention;

5 is a flowchart of a second embodiment of a self-service dialing method according to the present invention;

6 is a flowchart of a third embodiment of a self-service dialing method according to the present invention;

7 is a flowchart of a fourth embodiment of a self-service dialing method according to the present invention.

Best Mode of the Invention

In order to have a clearer understanding of the technical features, objects, and effects of the present invention, specific embodiments of the present invention will now be described in detail with reference to the drawings.

First embodiment

Referring to FIG. 1, the self-service dialing method of this embodiment is applied to a phone terminal. The phone terminal includes, but is not limited to, a smart phone, a smart watch, a fixed phone, and the like, and the phone terminal includes a display screen for displaying preset information. The method includes the following steps:

T1. The telephone terminal sends a dialing request. The dialing request includes a telephone number, which is a self-service number provided by the self-service provider. The telephone terminal issues a dial request according to the service provider's telephone number, and the dial request is sent to the telephone communication server. The telephone communication server stores all preset information providing the service, the correspondence between the dial request and the preset information, and the operation instructions and presets. Correspondence of information. For example, the self-service telephone number of China Mobile Communications Corporation is 10086. Users can dial 10086 through their smartphones or fixed phones to access China Mobile Communications Corporation's telephone communication server and obtain preset information.

T2. The telephone terminal receives preset information corresponding to the dial request. The telephone communication server searches for the corresponding preset information according to the correspondence between the dial request and the preset information, and sends the preset information to the telephone terminal, and the telephone terminal receives the preset information issued by the telephone communication server. The preset information includes, but is not limited to, one or a combination of text information, picture information, and video information. The preset information in this embodiment is displayed in a display manner, and the information acquisition speed is fast, which is easy for users to quickly acquire information.

T3. Display preset information. After receiving the preset information, the telephone terminal displays it on the display. Preferably, if the preset information is a file corresponding to some application program, the application program to which it belongs is automatically called according to the attribute information of the preset information, and then the preset information is opened.

This embodiment provides two display modes for displaying the preset information: a first display mode and a second display mode, which are described separately below.

The first display mode:

Referring to FIG. 2, the display method displays preset information through a flat display technology. The display process includes:

T311. Display the preset information through a two-dimensional flat display module in the form of text, picture, or video. After receiving the preset information, the telephone terminal displays it on the display. Because the preset information includes, but is not limited to, one or a combination of text information, picture information, and video information, the display screen can be displayed by text, pictures, videos, or a combination. If there are multiple preset messages, they can be displayed in a list or checkerboard, and the core information points are highlighted to facilitate users to browse the preset information.

T312. If the display content of the preset information is greater than that of a single two-dimensional flat display module, the preset information is displayed in pages. The display area of the two-dimensional flat display module in this embodiment is constant, and when there is too much preset information, page display is performed. The user can switch the display page through keys or touch screen to view all preset information.

Self-service is usually a hierarchical tree structure, which includes multiple sub-menus. After the telephone terminal receives the lower-level submenu display instruction, it displays the lower-level submenu information through a two-dimensional flat sub-display module. The lower-level submenu display instructions include, but are not limited to, a touch display instruction, a key display instruction, a voice display instruction, and an image display instruction. For example, if the phone terminal is a smart phone with a touch screen, it is possible to browse preset information and open the two-dimensional flat sub-display module through touch operation, which is convenient to operate.

It can be seen from the above implementation process that, compared with the single voice broadcast in the existing self-service, this embodiment provides preset information through multiple display modes such as text, image, video, etc., and the user no longer needs to leave the phone terminal for a long time. To your ears, you only need to look at text, images, videos, etc. to quickly obtain information and improve the user experience.

Second display mode:

Referring to FIG. 3 and FIG. 4, the display method displays preset information by using a stereo display technology. The display process includes:

T321. The preset information is displayed through a 3D stereo display module in the form of text, pictures, or videos. The 3D stereo display module includes multiple display surfaces, and each display surface displays the preset information in text, pictures, videos, or a combination thereof. Preferably, the 3D stereoscopic display module may adopt a tetrahedron, a hexahedron, a polyhedron, a sphere, a hemisphere, or the like. Alternatively, the 3D stereoscopic display module is a pseudo 3D display, such as a stereo cartoon image, an animal, a plant, a car, an appliance, furniture, etc. The above pseudo 3D displays are all three-dimensional objects, each of which can include multiple display surfaces and multiple Display levels.

T322. Display different contents of the preset information on different display surfaces of the 3D stereoscopic display module. The display content of each display surface can be set according to the information classification, service classification, function classification, content classification and other criteria of the preset information. For example, one display surface is responsible for displaying video information, one display surface is responsible for displaying picture information, and one display surface is responsible for displaying file information.

T323, the telephone terminal receives the display switching instruction, and the 3D stereoscopic display module rotates, zooms, or switches the display surface according to the display switching instruction. The display switching instruction includes, but is not limited to, a touch switching instruction, a key switching instruction, a voice switching instruction, an image switching instruction, and the like. For example, for a smartphone with a touch screen, the display surface can be rotated or switched by a sliding operation. For example, the display switching instruction is a rotation instruction, and the 3D stereoscopic display module completes the rotation of the corresponding direction and amplitude according to the rotation instruction; or the display switching instruction is a scaling instruction, and the 3D stereoscopic display module completes the corresponding size adjustment according to the scaling instruction.

Self-service is usually a hierarchical tree structure, which includes multiple sub-menus. Therefore, this embodiment further includes:

T324. Receive a lower-level submenu display instruction, and use a 3D stereo sub-display module to display the received lower-level submenu information. The 3D stereo display module includes a multi-level 3D stereo sub display module. The 3D stereo sub display module includes multiple display surfaces, and each display surface displays lower-level submenu information in the form of text, pictures, or videos. The lower-level submenu display instructions include a touch display instruction, a key display instruction, and a voice display instruction. Further, after completing the reading or operation, receiving a return to the upper menu command, returning from the 3D stereo sub-display module to the previous display level, the previous display level may be a 3D stereo display module or a 3D stereo sub display module. The adjustment method of the 3D stereo sub-display module is the same as that of the 3D stereo display module, which can be referred to above and will not be repeated here.

It can be understood that, if the first display mode and the second display mode are combined and displayed, and a two-dimensional planar display module or a 3D stereoscopic display module is used at different display levels, it also belongs to the protection scope of the present invention.

In this embodiment, preset information is displayed through a two-dimensional planar display module or a 3D stereoscopic display module, so that users can quickly obtain information content and improve user experience.

Second embodiment

Referring to FIG. 5, the self-service process is often a process that requires interaction, that is, the user needs to perform certain operations, such as selection operations, input operations, etc. Therefore, based on the first embodiment, the self-service dialing method of this embodiment is After step T3, the method further includes:

T4. The telephone terminal receives the operation instruction and sends the operation instruction to the telephone communication server. The operation instruction includes, but is not limited to, a touch operation instruction, a key operation instruction, a voice operation instruction, an image operation instruction, and the like. The correspondence relationship between the operation instruction and the preset information is stored in the telephone communication server. For example, for a smartphone with a touch screen, the display interface displays multiple pieces of preset information. When a user selects a piece of preset information, he or she only needs to touch the piece of preset information to generate a corresponding operation instruction.

T5. Receive preset information corresponding to the operation instruction. The telephone communication server searches according to the correspondence between the operation instruction and the preset information, and sends the preset information corresponding to the operation instruction to the telephone terminal. The telephone terminal receives and displays the preset information corresponding to the operation instruction.

Further, during the self-service process, the user is also required to input information such as account number, password, and verification code, so this embodiment further includes:

T6. The telephone terminal receives the user input information and sends the user input information to the telephone communication server. The user input information includes, but is not limited to, text information, image information, video information, audio information, biometric information, and the like. The phone terminal inputs text information by calling the input method, the phone terminal obtains image information by calling the camera, the phone terminal obtains video information through the camera and microphone, the phone terminal inputs audio information through the microphone, the phone terminal obtains fingerprint information through the fingerprint acquisition module, and the phone terminal The iris recognition module obtains iris information, and the phone terminal reads external card or device information and so on through the NFC near field communication module.

The telephone communication server stores preset information corresponding to the user input information, or the telephone communication server includes a memory for storing the user input information.

In this embodiment, the telephone terminal acquires the user's operation instruction and user input information, and sends the operation instruction and user input information to the telephone communication server to realize the interaction of the autonomous service, thereby enriching the interaction content and improving the user experience.

Third embodiment

Referring to FIG. 6, the self-service dialing method of this embodiment is applied to a telephone communication server. The telephone communication server is a server provided by a telecommunications operator or a server provided by an independent service provider. The method includes the following steps:

S1. The telephone communication server receives a dialing request, and the dialing request includes a telephone number. The telephone terminal issues a dial request according to the service provider's telephone number, and the dial request is sent to the telephone communication server. The telephone communication server stores all preset information providing the service, the correspondence between the dial request and the preset information, and the operation instructions and presets. Correspondence of information.

S2. The telephone communication server searches for preset information corresponding to the dial request, and sends the preset information according to the phone number, and the preset information is used for displaying on the display screen. The telephone communication server searches for the corresponding preset information according to the correspondence between the dial request and the preset information, and sends the preset information to the telephone terminal. The telephone terminal receives preset information delivered by the telephone communication server. The preset information includes, but is not limited to, one or a combination of text information, picture information, and video information. It can be seen from the above implementation process that, compared with the single voice broadcast in the existing self-service, this embodiment provides preset information through multiple display modes such as text, image, video, etc., and the user no longer needs to leave the phone terminal for a long time. To your ears, you only need to look at text, images, videos, etc. to quickly obtain information and improve the user experience.

S3. The telephone communication server receives an operation command. The telephone terminal receives the operation instruction and sends the operation instruction to the telephone communication server. The operation instruction includes, but is not limited to, a touch operation instruction, a key operation instruction, a voice operation instruction, an image operation instruction, and the like. The correspondence relationship between the operation instruction and the preset information is stored in the telephone communication server. For example, for a smartphone with a touch screen, the display interface displays multiple pieces of preset information. When a user selects a piece of preset information, he or she only needs to touch the piece of preset information to generate a corresponding operation instruction.

S4. Find preset information corresponding to the operation command and deliver the preset information. The telephone communication server searches according to the correspondence between the operation instruction and the preset information, and sends the preset information corresponding to the operation instruction to the telephone terminal. The telephone terminal receives and displays the preset information corresponding to the operation instruction.

Alternatively, the method for self-service dialing in this embodiment, after step S3 and before step S4, further includes:

S341. Determine whether the operation command matches a preset operation instruction.

S342. If the operation command matches the preset operation instruction, step S4 is performed.

S343. If the operation command does not match the preset operation instruction, a prompt message is issued to prompt the user to re-enter.

Fourth embodiment

Referring to FIG. 7, the self-service process is often a process that requires interaction, that is, the user needs to perform certain operations, such as selection operations, input operations, etc. Therefore, based on the third embodiment, the self-service dialing method of this embodiment is After step S2, the method further includes:

S5. Receive user input information and store the user input information. The user input information includes, but is not limited to, text information, image information, video information, audio information, biometric information, and the like. The phone terminal inputs text information by calling the input method, the phone terminal obtains image information by calling the camera, the phone terminal obtains video information through the camera and microphone, the phone terminal inputs audio information through the microphone, the phone terminal obtains fingerprint information through the fingerprint acquisition module, and the phone terminal The iris recognition module obtains iris information, and the phone terminal reads external card or device information and so on through the NFC near field communication module.

Alternatively, after step S5, the method further includes:

S51. Determine whether the input information matches the preset input information.

S52. If the input information matches the preset input information, store the user input information.

S53. If the input information does not match the preset input information, issue a prompt message to prompt the user to re-enter.

By implementing the present invention, traditionally receiving only audio information is improved to receive display information such as text, pictures, videos, etc., thereby realizing a transition from hearing to seeing, greatly improving the speed at which users obtain information, saving user time, and improving user experience.

The above embodiments are only for explaining the technical concept and features of the present invention, and the purpose thereof is to enable persons familiar with the technology to understand the content of the present invention and implement it accordingly, and should not limit the protection scope of the present invention. All equal changes and modifications made with the scope of the claims of the present invention shall all fall within the scope of the claims of the present invention.

Claims

A self-service dialing method applied to a telephone terminal is characterized in that it includes the following steps:

T1. A dial request is issued, and the dial request includes a telephone number;

T2. Receive preset information corresponding to the dialing request.

T3. Display the preset information.
The self-service dialing method according to claim 1, further comprising after the step T3:

T4. Receive an operation instruction and send the operation instruction; the operation instruction includes at least one of a touch operation instruction, a key operation instruction, a voice operation instruction, and an image operation instruction;

T5. Receive preset information corresponding to the operation instruction.
The self-service dialing method according to claim 1 or 2, wherein the step T3 comprises:

T311. Display the preset information through a two-dimensional plane display module in the form of text, picture, or video.

T312. If the display content of the preset information is greater than the display content of a single two-dimensional flat display module, display the preset information in pages.
The self-service dialing method according to claim 1 or 2, wherein the step T3 comprises:

T321. Display the preset information in a form of text, picture, or video through a 3D stereo display module, where the 3D stereo display module includes multiple display surfaces;

T322. Display different content of the preset information on different display surfaces of the 3D stereoscopic display module.
The self-service dialing method according to claim 4, further comprising after the step T322:

T323. Receive a display switching instruction, and the 3D stereoscopic display module rotates or switches a display surface according to the display switching instruction;

The display switching instruction includes at least one of a touch switching instruction, a key switching instruction, a voice switching instruction, and an image switching instruction.
The self-service dialing method according to claim 4, further comprising after the step T322:

T324. Receive a lower-level sub-menu display instruction, and use a 3D stereo sub-display module to display the received lower-level sub-menu information;

The 3D stereoscopic display module includes multiple levels of the 3D stereoscopic sub-display module. The 3D stereoscopic sub-display module includes multiple display surfaces, and each display surface displays the lower-level submenu information in the form of text, pictures, or videos. .
The self-service dialing method according to claim 1, further comprising after the step T3:

T6. Receive user input information and send the user input information. The user input information includes at least one of text information, image information, video information, audio information, and biometric information.
A self-service dialing method applied to a telephone communication server is characterized in that it includes the following steps:

S1. Receive a dialing request, where the dialing request includes a telephone number;

S2. Find preset information corresponding to the dial request, and issue the preset information according to the phone number, where the preset information is used to be displayed on a display screen;

S3. Receive an operation command.

S4. Find preset information corresponding to the operation command, and deliver the preset information.
The self-service dialing method according to claim 8, further comprising after the step S2:

S5. Receive user input information and store the user input information. The user input information includes at least one of text information, image information, video information, audio information, and biometric information.
The self-service dialing method according to claim 9, wherein after the step S3 and before the step S4, further comprising:

S341: Determine whether the operation command matches a preset operation instruction;

S342: If yes, perform step S4; S343, if not, send prompt information;

Or after the step S5, the method further includes:

S51. Determine whether the input information matches preset input information;

S52: If yes, store the user input information; S53, if not, send prompt information.