WO2019221736A1 - Système et procédé de revente d'un droit d'occuper une place libérée - Google Patents

Système et procédé de revente d'un droit d'occuper une place libérée Download PDF

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Publication number
WO2019221736A1
WO2019221736A1 PCT/US2018/033127 US2018033127W WO2019221736A1 WO 2019221736 A1 WO2019221736 A1 WO 2019221736A1 US 2018033127 W US2018033127 W US 2018033127W WO 2019221736 A1 WO2019221736 A1 WO 2019221736A1
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WO
WIPO (PCT)
Prior art keywords
ticket
event
resale
space
electronically
Prior art date
Application number
PCT/US2018/033127
Other languages
English (en)
Inventor
Seth SIEGEL
Jaime Siegel
Brian SEIGEL
Original Assignee
Fliptix, Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Fliptix, Inc. filed Critical Fliptix, Inc.
Priority to PCT/US2018/033127 priority Critical patent/WO2019221736A1/fr
Publication of WO2019221736A1 publication Critical patent/WO2019221736A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/384—Payment protocols; Details thereof using social networks
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/04—Payment circuits
    • G06Q20/045—Payment circuits using payment protocols involving tickets
    • G06Q20/0457—Payment circuits using payment protocols involving tickets the tickets being sent electronically
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/12—Payment architectures specially adapted for electronic shopping systems
    • G06Q20/127—Shopping or accessing services according to a time-limitation
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/14—Payment architectures specially adapted for billing systems
    • G06Q20/145—Payments according to the detected use or quantity
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
    • G06Q20/322—Aspects of commerce using mobile devices [M-devices]
    • G06Q20/3224—Transactions dependent on location of M-devices
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/40—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for devices for accepting orders, advertisements, or the like
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/021—Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences

Definitions

  • the field of the invention relates to event ticketing, and computer implemented methods for implementing the same.
  • Events such as sports, concerts, and business conferences provide myriad revenue opportunities to the parties involved. These parties include performers, managers, booking agents, promoters, and venues. Sources of revenue above and beyond the revenue from the primary marketing ticket sales may include advertising revenue, concessions, and merchandising.
  • An event ticket is actually just a license to use a seat. Once a patron exits a venue, the promoter considers the use license as terminated, as reentry is typically not allowed at events.
  • Embodiments of the present invention described herein address the failures of the known platforms and prior art and provide a solution through a system and method for enabling the sale of vacated seats and space to patrons that are not currently in the venue. Embodiments of the present invention described herein provide a path to increased revenues, increased fan engagement, and increased demand for events where there is currently no solution to allow for a viable market for the resale of previously used seats or space.
  • a potential patron upon notification that an opportunity to attend an event underway is available, they may be presented with transportation options that will enable them to arrive at the venue in sufficient time to attend the event, including, by example, providing a link to open a transportation app that is already resident on their mobile device.
  • this missed revenue can be captured through the creation of a system and method which provides a market for the resale of previously seats and space at an event, while that event is still in process. These resales happen during the course of an event, allowing promoters and the venue to generate significant missed revenue. Seat and space resales create new ticket revenue, as well as new revenue in the form of concessions, merchandising, and advertising events. It also provides a strategy for venues and events to effectively oversell sold-out events, exceeding previous revenue limitations.
  • a system and method which, upon the departure of a ticket holder from an event while the event is in progress, provides for the resale of the vacated seat or space to a third party for the remainder of the event.
  • the departure of the ticket holder may be through both passive and active means. Passive is defined as the act of leaving an event for any reason other than receiving an inducement to exit the event early. Active is defined as the act of leaving an event for an inducement to exit.
  • the inducement may be a monetary payment or non-monetary item whose offering is a cause for exiting an event prior to event completion.
  • the system tracks when a ticket holder has left an event for the purposes of creating the ability to resell the previously occupied seat or space before the completion of the aforementioned event.
  • the system may use manual or automated processes to capture the exit information.
  • the system may use technology such as GPS or other location tools to verify the location of a patron that has left a venue, so as to ensure the integrity of the overall system.
  • a third party will have the ability to purchase a ticket for the previously occupied seat or space.
  • the original ticket holder may be offered an inducement to leave an event early (“active exit”).
  • the inducement may come from the use of the system to specify either a monetary or monetary equivalent that the original ticket holder will be willing to accept to exit an event before the completion of said event.
  • Inducements may be varied through various incentive programs to promote, for example, donations to an alumni association, or to receive a credit for a future purchase, although other incentive programs are certainly envisioned.
  • the original ticket holder can also be offered a discount for their transportation away from the event, simply for indicating that have physically left an event.
  • the original ticket holder may also be given an opportunity to transfer or sell their previously used ticket to a potential buyer that is identified as being with their electronic social network, for example as a friend within a social network, or as a contact within the contact listing of their mobile device. There may be an inducement to keep a transfer within such electronic social network.
  • a potential buyer that is interested in purchasing a ticket to an event for a previously occupied seat or space may have various options to view and purchase the inventory that has been made available by the exit of the original ticket holder.
  • Those options which can be defined by the system, may include the ability to offer a price for specific seating sections prior to inventory having been made available; paying a fixed fee for inventory that has become available; paying a dynamically adjusting fee based on a predefined algorithm, or bidding on inventory that may become available.
  • the purchaser of a ticket to use the previously occupied seat or space will present a newly issued ticket to gain entry to the event prior to completion of the event.
  • the new ticket may be in the form of a physical ticket, for example like a wristband or other printed ticket, or through electronic means, for example through a bar code, QR code, RF signal or other electronic means that is readable by an electronic reader.
  • electronic means for example through a bar code, QR code, RF signal or other electronic means that is readable by an electronic reader.
  • the same electronically readable identifier represented on the original ticket may be delivered to the purchaser.
  • a system and method which, upon the departure of a ticket holder from an event that allows reentry while the event is in progress, allows for the resale of the ticket to a third party while the event is in progress.
  • the system tracks when the ticket holder has left the event, and thereafter allows the ticket to be resold to a third party.
  • the system allows a ticketholder leaving an event in progress to offer their ticket for the remaining portion of the event for resale through the use of a software application accessible through a mobile device such as a smart phone, tablet, or watch.
  • the resold ticket becomes valid for entry, or a new ticket is issued in place of the original ticket.
  • a potential buyer can choose to purchase the ticket using their mobile device, and obtain an electronic ticket which allows entry into the event, or the original physical ticket may be transferred.
  • computer readable media having stored thereon, computer executable process steps operable to control a computer or computers to perform the methods described herein.
  • the system and method in accordance with the various embodiments described herein may provide an additional source of value to venues.
  • the system and method captures data about departures including when as well as why and to where early departures are leaving. Understanding why and when people are leaving provides venues useful insights to help them consider improvements to encourage attendees to stay longer.
  • knowing to where attendees go next after an event provides myriad opportunities for affiliate marketing, partnerships, co-branding, and advertising. For some events, especially multi day events, tracking departures also allows venues to sell“vacated inventory” (i.e., no longer used seats/passes).
  • a computerized method for providing a market for resale of vacated seats or space at a venue upon the departure of a ticket holder from an event while the event is in progress at a venue comprises, using one or more computers: electronically tracking when the original ticket holder has left the event;
  • Computer readable media may also be provided, having stored thereon, computer executable process steps sufficient to control one or more computers to provide a market for resale of vacated seats and spaces upon the departure of a ticket holder from an event while the event is in progress at a venue by performing the steps of the method of the third embodiment.
  • a system for providing a market for resale of vacated seats and spaces upon the departure of a ticket holder from an event while the event is in progress comprising a server, the server receiving a notification that the ticket holder has left the event; and in response to said notification, transmitting an offer to sell a ticket for that vacated seat or space to a plurality of mobile apps executing on respective mobile devices of a plurality of prospective buyers; the server receiving a request to purchase the ticket from at least one of the plurality of mobile apps, the server electronically processing the resale of the ticket; the server transmitting to said one mobile app a resale ticket and electronically transmitting to the venue a record of the resale ticket.
  • a system and method which, upon the departure of a ticket holder from an event, the location of the ticket holder is tracked so as to gather information regarding where event attendees are likely to go after departing the event.
  • the system uploads the location information of the departed ticket holder to a server.
  • the system Based upon the data collected from one or more departed ticket holders, the system directs advertising to event attendees that are still in attendance at the event.
  • computer readable media having stored thereon, computer executable process steps operable to control a computer or computers to perform the methods described herein.
  • the following steps may be provided, alone or in any combination in accordance with the computerized method, the system, and/or computer readable media: wherein potential buyers are provided with a non-activated wristband tickets prior to the event, and such non-activated wristband tickets are activated remotely upon the purchase of previously vacated seats or space; wherein potential buyers are only sent notification of the availability to purchase previously vacated seats or space if they are within a geographic area that would allow for travel from their present location to the venue within a time period allowing them to arrive before the conclusion of the event; wherein potential buyers are informed of transportation options that can be utilized to allow them to arrive at the venue within a time period that would have them arriving before the conclusion of the event; wherein if the potential buyers are in a vehicle when a previously vacated seat or space becomes available, they are notified by the operator of the vehicle, or through the transportation application on their handheld computing device that they can purchase a previously vacated seat or space, and are given
  • Figure 1 is a schematic diagram showing the components of the desired system including a mobile application, a web site, the internet, and a back-end system including a ticket transaction server and a user database;
  • Figure 2 is a schematic diagram showing a ticket holder and late arriver connected through the software application
  • Figure 3 is a schematic diagram showing that while inside the venue, the ticket holder has ownership of the ticket information
  • Figure 4 is a schematic diagram showing that upon or prior to exit of the venue, the ticket holder will provide ticket information to the software application;
  • Figure 5 is a schematic diagram showing that shows that once the ticket holder leaves the venue, the software application will have ownership of the ticket information
  • Figure 5A is a schematic diagram showing that the ticket holder utilizes the software application to offer their ticket to a person identified as a contact on their handheld computing device;
  • Figure 5B is a schematic showing that the ticket holder utilizes the software application to offer their ticket to a person that is identified as a friend or connection in a social network software application;
  • Figure 6 is a schematic diagram that shows how the late arrival is able to search for available tickets inside the software application
  • Figure 6A is a schematic diagram that shows how the late arrival is identified based upon geographic proximity to the venue
  • Figure 7 is a schematic diagram that shows the software application sending a push notification to the late arriver of tickets representing vacated seats or space available for events they may be interested in;
  • Figure 7A is a schematic diagram that shows the software application sending a push notification to ride sharing service vehicle operators to inform their passengers that vacated seats or space is available for events that are in proximity to the vehicle;
  • Figure 7B is a schematic diagram that shows the software application sending a push notification through a ride sharing service software application to passengers that are currently utilizing the ride sharing service software application to inform them that vacated seats or space is available for events that are in proximity to them;
  • Figure 8 is a schematic diagram that shows the late arriver purchasing a ticket for the previously used seat or space from within the software application
  • Figure 9 is a schematic diagram that shows that at the venue gate, the gate staff verifying the purchase of the ticket
  • Figure 10 is a schematic diagram that shows that the ticket information will belong to the late arriver
  • Figure 11 A illustrates a screen display with which users create an account via a web site
  • Figure 11B illustrates a screen display with which users create an account on via a mobile device
  • Figure 11C illustrates a screen display on a phone or other mobile device showing a potential“late arrival” being notified of an event that meets her/his preferences;
  • Figure 11D illustrates a screen display on a phone or other mobile device showing a likely "early exit” being asked to confirm if they did in fact leave;
  • Figure 11E illustrates a screen display on a phone or other mobile device showing events being recommended to a user
  • Figure 11F illustrates a screen display on a phone or other mobile device showing an alert that an event is coming up that may be of interest to a user;
  • Figure 11G illustrates a screen display on a phone or other mobile device showing an alert to a potential active seller to ask how much they might be induced to sell their ticket for;
  • Figures 12(a) through 12(d) are flow charts which illustrates process steps in accordance with embodiments of the present invention.
  • a method for selling tickets for seats and space that have been previously be occupied is provided.
  • a ticket is sold when a seller (an "early exit") who may intend to leave, or already has left a venue early, so notifies the system, so that a buyer (the“later arriver”), who is interested in attending the event for the remaining duration of the event, can make a purchase of the right to use the previously occupied seat or space.
  • several operating assumptions may include: (i) tickets for previously used seats or space sold through system are not resold for more than the face value of the original ticket; and, (ii) it is expected that some potential buyers may choose to purchase tickets for previously used seats or space for a portion of an event instead of purchasing other tickets available through the primary or secondary resale markets - i.e., some consumers will accept missing a portion of an event rather than paying inflated resale prices for unused tickets.
  • a computerized method for providing a tertiary market for resale of a previously occupied seat or space upon the departure of an original ticket holder from an event while the event is in progress at a venue, as well as a computerized system for implementing this method.
  • the method includes electronically tracking when the original ticket holder has left the event; preferably electronically communicating with the original ticket holder to confirm exit; electronically offering a ticket for the previously occupied seat or space to a third party that is not in the venue, that is preferably within a geographic proximity to the venue such that they can travel to arrive at the venue prior to the conclusion of the event; electronically processing the sale of the ticket for the previously occupied seat or space; electronically transmitting to the third party a ticket; and electronically transmitting to the venue a record of the ticket for the use of the previously occupied seat or space.
  • the step of electronically tracking may further comprise scanning, at an exit of the venue, the original ticket, with a hand-held device (such as a hand-held scanner held by a gate attendant) or at a scanning kiosk located at the venue exit.
  • the step of electronically tracking may alternatively or further comprise the use of geolocation technologies such as but not limited to GPS, Beacons, ibeaconTM location and proximity detection technology, and other networked and static systems for identifying location of both the original ticket holder and a third party.
  • the step of electronically offering a ticket for the resale of the right to occupy a previously vacated seat or space may further comprise the original ticket holder offering their occupied seat or space for resale using a hand-held device such as a mobile phone, a watch, or a tablet.
  • the step of electronically processing the resale of the right to occupy a previously vacated seat or space may further comprise receiving, at a server, information from the original ticket holder's handheld device sufficient to indicate the offer for resale, transmitting, from the server, the offer for resale to a plurality of third party users (e.g., to a user's mobile phone); and receiving, from one of the plurality of third party users, information sufficient to process the resale of the right to occupy a previously vacated seat or space.
  • Embodiments of the subject matter described herein may be implemented in digital electronic circuitry, or in computer software, firmware, or hardware, or in combinations of one or more of them.
  • Embodiments of the subject matter described herein can be implemented as one or more computer programs, for example, one or more modules of computer program instructions, encoded on computer storage medium for execution by, or to control the operation of, data processing apparatus.
  • a computer storage medium can for example, be, or be included in, a computer-readable storage device, a computer-readable storage substrate, a random or serial access memory array or device, or a combination of one or more of them.
  • data processing apparatus encompasses all kinds of apparatus, devices, and machines for processing data, including by way of example a programmable processor, a computer, a system on a chip, or multiple ones, or combinations thereof.
  • the apparatus can include, or even consist of, special purpose logic circuitry, e.g., an FPGA (field programmable gate array), state machines, sequencers, or an ASIC (application- specific integrated circuit).
  • a computer program for example, a program, software, software application, application, script, or code
  • the term "app” or “mobile app” is meant broadly to include, for example, an executable binary that is installed and runs on a mobile device, or a web site that the user navigates to within a web browser on the mobile device, or a combination of them.
  • An “app” may also refer to multiple executable binaries that work in conjunction on a mobile device to perform one or more functions; for example, an AndroidTM service and an AndroidTM application that communicate with one another.
  • the process steps described herein can be performed by one or more programmable processors executing one or more computer programs to perform actions by operating on input data and generating output.
  • the processes can also be performed by, and apparatus can also be implemented as, special purpose logic circuitry, e.g., an FPGA (field programmable gate array), a sequencer, a state machine, or an ASIC (application- specific integrated circuit).
  • FPGA field programmable gate array
  • ASIC application-specific integrated circuit
  • The“late arrival” ticket buyer is a fundamental user of the process described herein.
  • the “late arrival” may introduce new value into the ticket and event ecosystem by 1) buying the unwanted/unused time from the“early exit”, 2) buying additional concessions or merchandise the “early leaver” would not have otherwise bought, 3) exposing themselves to advertising
  • the late arrival may be a person who: (i) values a ticket or a certain class of tickets in the event highly enough that they choose not to buy tickets available at face value (primary market) or above face value (secondary resale market), instead trading time for seat preference; (ii) is making an impulse purchase based on factors such as proximity (i.e., they are near the arena) and/or interest (e.g., a close game); (iii) wanted to attend an event but, was closed out due to a sold out situation, and/or (iv) is issued an invitation to attend the event based on factors such as proximity and user interest
  • the late arrival ticket holder's interest in an event does not end once an event begins and he/she is willing to enter an event after it has started.
  • the late arrival user may indicate his/her interest in an event in a number of ways.
  • the late arrival user may indicate interest in various events or classes or types of events as part of their user-profile when they initially register on the system, for example by entering registration data into the system over the internet from a computer, smart phone, tablet or other computing device.
  • the profile can later be updated by the user in the same manner to indicate interest in different or additional events or classes or types of events.
  • the late-arrival user may have tried to acquire tickets to an event from the primary ticket source, only to learn that the event was sold out. The user may then be directed to connect with the system of the current invention to register as a person that is interested in that specific event, should seats or space become vacated.
  • the system of the current invention would provide a path for the user to attend an event that has already commenced, as an alternative to having to pay secondary market prices for original tickets, which are often much higher than face value of the original ticket.
  • the system server may also notify the user of vacated seats or space at that event, either through the mobile app or via a text message as illustrated in Figure 11F.
  • the late-arrival user may also or alternatively be notified by the system of an event.
  • a data processing device such as a system server may transmit notifications of events to the late-arrival user via a mobile app on the late-arrival users smart phone, tablet, or other computing device, via text message, or via email.
  • the mobile app could display upcoming events on the display screen of the user’s phone as illustrated in Figure 11E, and the user could respond by clicking (or otherwise entering via the phone interface)“interested”, and this interest would then be transmitted via the mobile app to the system server.
  • the system server may also notify the user of an individual event prior to the event, either through the mobile app or via a text message as illustrated in in Figure 11F.
  • the user can indicate interest, for example by clicking (entering)“Yes.”
  • the user may also search through a listing of events in geographic proximity to late arrival’s current location either via the mobile app or on a website.
  • prospective“late arrivals” use a mobile app, system web-site, or other application to select local events that they’d like to attend, optionally coupled with information such as preferred music genres, bands, and sports teams.
  • This preferred event information is stored in a user profile data store with the system and is optionally used as an input to the algorithm used to suggest events.
  • a system website for example as illustrated in Figure 11 A, may prompt the user to enter data into data fields such as name, username, password, email, mobile phone number, payment information, preferred music genres, bands, and sports teams.
  • This data can be entered in any conventional manner, such as through key entry, radio boxes, drop down menus, and the like.
  • the user would then submit the registration, for example, by clicking on a“submit registration” button.
  • the data can also be entered via a mobile app in the same manner as illustrated in Figure 11B.
  • the system for example via an application(s) on the system server, will propose a list of current and upcoming events that are happening within a user defined radius of his/her current location, and transmit that information to the user via a mobile app, email, and/or text.
  • users may also elect to be notified of events that meet their specific criteria (time range, distance, and event type).
  • the application may utilize current and future geolocation technologies including GPS, beacons, etc.
  • a push notification through services including SMS, Email, Instant Message, Direct Message, etc. can be sent to the mobile device of a potential late arrival through the mobile app.
  • a push notification could be pushed to a mobile device of a late arriver, without regard for whether a mobile app has been installed on the mobile device.
  • the push notification could, for example, include a URL link to a system website which, in turn, will prompt the user to enter information sufficient to purchase the ticket.
  • the push notification can be selectively only sent out to late arrivers that are in geographic proximity to an event such that they can arrive at the venue prior to the conclusion of the event.
  • the potential late arriver can receive a push notification through the transportation mobile app notifying them that they can purchase a ticket through a link or by downloading the ticket mobile app. It may also be possible to allow the potential late arriver to modify their destination in the transportation mobile app either manually or automatically, if a purchase of a ticket is underway or completed. As a further alternative, the drivers of the vehicle could be pushed a message that vacated seats or space are available, at which point they can inform their passenger, the potential late arriver, that they can make a purchase through either the transportation mobile app or the ticketing mobile app.
  • the late arriver When the late arriver arrives at the venue, they will utilize use their mobile device to enter. Their valid ticket can be captured, for example, through UPC, RFID, or NFC communications through an electronic scanner as they enter. Alternatively, the late arriver may have received a previously unenabled RFID enabled wristband, in which case at the time of purchase, the RFID wristband would be enabled, and the RFID wristband possessed by the original ticket holder would be deactivated. As a security device, the late arriver may be delivered an electronic code, such as a QR code, that changes over time in synchronization with the venue’s access control system.
  • an electronic code such as a QR code
  • the corporate account holder may not want random people purchasing tickets as late arrivers.
  • the corporate account holder may be able to establish a closed network of potential late arrivers to who a push message would be limited to.
  • a corporate account holder could determine that only its employees, their families or vendors could become a late arriver for the corporate owned seats.
  • a further example could allow a corporate account holder to define the demographics of a desired late arriver, that could perhaps be a potential future client/ In this case the system server could limit the potential late arrivers that would receive a push notification to only those individuals that match up with the previously identified demographics.
  • the process, methods and system of the present invention may use integration with the venue or promoter or event’s access control or ticketing system to ensure the validity of the ticket.
  • the system may validate the validity of the original ticket through communication with the venue, the issuer of the original ticket, or their agents and partners.
  • the early exit ticket holder is the source of tickets for the late arrival ticket holder.
  • Ticket inventory available for purchase by“late arrivals” can be made available through a number of methods.
  • an“early exit” ticket holder may scan out at an electronic kiosk or via an exit RFID or NFC scanner.
  • The“early leaver” will scan her/his ticket upon exit at a kiosk or scanner that will enter their ticket into the system. These kiosks may be located outside of the secured area where incoming tickets are scanned. Once the early leaver scans out, the system can immediately make available a ticket to the event in progress.
  • The“early exit” ticket holder can also be identified through any geolocation technology such as Venue or Event’s access control system or GPS, beacons, and the like to record the exit.
  • the early leaver may also be asked to confirm their exit, for example, via a mobile app on a mobile device such as a phone or tablet.
  • the exit of the early exit ticket holder can also be identified implicitly as ticket exit data scanned through UPC, RFID, or NFC communications.
  • the early exit ticket holder can also be identified shortly after an“early exit” leaves an event. This can be done, for example, via geolocation technology establishing location or“early exit” and a notification sent via the mobile app asking an“early exit” if they have left an event.
  • the system and process additionally enables passive recapture of seat and space inventory through tracking exits. Passive exits, in some cases based on various venue and market conditions, may not be compensated for subsequent sales of their used tickets.
  • the aggregate preferred embodiments allow early exits to leave the arena - i.e., passive exits - through means such as NFC (Near Field Communication), RFID ID, and location based services.
  • the system provides rewards to the early exit ticket holders in order to induce them to make tickets available.
  • Early exit ticket holders could be linked to a ride sharing service mobile application or provided a discount code to be used within an allotted time frame as an incentive to provide notification that they have exited a venue.
  • the early exit ticket holder may have his ticket registered in the system in a number of ways. For example, as part of the ticket purchase process, the user can register with the system or provide their username and password so that the purchased ticket is associated with their email address and/or cell phone number so that they can actively participate in the system and obtain rewards.
  • An early exit ticket holder may be provided with a downstream incentive to encourage registration at the time of purchase, such as increased revenue sharing possibilities, or bonus loyaty rewards.
  • a venue it is also possible for a venue to recapture tickets when a ticketholder leaves a venue with a no re-entry policy (either actively, for example, by scanning by a gate agent, or passively, for example via geolocation technologies) and resell the vacated seat or space without the knowledge or participation of the early exit ticket holder.
  • Reward options and inducements made possible through the systems and processes may include, but are not limited to: (i) credited "event time” that may be stored for use towards future events or tickets; (ii)“points” that can be redeemed towards the purchase of merchandise or exclusive offers (which has the potential to increase revenue for the venue and/or system provider); (iii) cash refund for partial unused time; (iv) special offers from third parties, including, but not limited to music, merchandise or credits; (v) a guaranteed face value ticket for a future event; (vi) early bird access to future events; (vii) incentives for season ticket holders, including but not limited to the ability to change locations at renewal, a discount for renewals or free upgrades and (viii) donations made to charitable organizations.
  • the system may provide the option for the user to set a desired cash price for sale of their vacated seat or space through the system.
  • a potential early exit ticket holder may indicate through the mobile app that he or she is willing to leave the venue and make the seat or space available for $15.00. If a late arrival user would agree to pay that price, the sale can be agreed to prior to the early exit, but consummated only upon the early exit. The system could then, for example charge a processing fee to the late arrival user (for example $2.00).
  • the components of the system include a mobile application (“mobile app”), a web site, the internet, a back-end server system in which user information is stored and transaction processing occurs at least in part, and a ticketing system server, which may or may not function, at least in part, as the transaction processing server.
  • mobile app mobile application
  • web site web site
  • internet internet
  • back-end server system in which user information is stored and transaction processing occurs at least in part
  • ticketing system server which may or may not function, at least in part, as the transaction processing server.
  • a new user registers. Registration can be implemented in a number of ways. For example, a user can register on a web site, accessed through a computer or mobile device ( Figure 11 A). Alternatively, users could register after downloading the application from locations such as the iTunesTM store for iOSTM devices or Google PlayTM for AndroidTM devices ( Figure 11B). As a further example, a user could register by logging into another application that allows user information to be shared with the mobile app.
  • users provide some or all of the following information:
  • Users may also be provided with the option to authenticate via OAuth providers accessed by the system via mechanisms such as RESTful APIs and secure HTTP.
  • Optional Profile Information a. Default Payment Type
  • Notification Types and Method [Alters, Banner, Email, Text]
  • the embodiments allow the system to track interest in both selling and buying tickets for vacated seats or space.
  • the system in its role of market maker, estimates potential buyer (late arrival) and seller (early exit) interest based on explicit interest through the application, and heuristics based on user profile data. This data becomes 1) an input to pricing and 2) is used to prompt sellers and buyer before and/or during the event itself with customized notifications.
  • the same screen may be used to both collect potential buying interest as well as to record those users who already hold tickets, and hence may be potential sellers.
  • This data can be used to estimate potential buyer (late arrival) and seller (early exit) interest using conventional statistical methods.
  • Notifications may also include the announcement of a bid from a potential late arrival seeking entrance to the event.
  • the system proposes a suggested price to ticket holders at which they should consider vacating their seats and posting their seat or space as being available. This is the initial ask price and is set algorithmically based on, or as a function of, one, some or all of the following inputs:
  • the algorithm to create the suggested selling price may also incorporate as variable the number of transactions for the same event that have closed within the last 5 minutes.
  • the ticket holder may also be able to override the suggested price and input any price they desire within system and event level parameters.
  • the system enables any ticket holder who has left a predetermined geolocation boundary or geofence for a certain amount of time or distance from geofence, to be notified of opportunity to post their tickets. This early exit may be done actively through the RFID wristband scanning at a kiosk or through any venue or event ticketing or access control system.
  • Early Exits may be identified and messaged through integration with a venue’s ticketing and access control system, and/or through any and all geolocation technology including geofencing, GPS, beacons, etc. that can be utilized to detect a user’s entrance and egresses from a venue.
  • Data captured on Early Exits may include Gate location of exit, time of exit, direction of exit and location heading next.
  • FIG. 7A illustrates an embodiment where notifications of available seats and space are sent to the drivers of transportation vehicles for them to inform their passengers.
  • Figure 7B illustrates an embodiment where notifications may be pushed through the transportation mobile app to inform passengers of the opportunity as well as linking them to download the tertiary ticket mobile app, or even enabling them to conclude a purchase through the transportation mobile app.
  • the desired embodiments also enable venues to release unused inventory to the tertiary market after a certain cut off period (e.g., the end of half time in a football or basketball game) for example, when ticket resellers are no longer permitted to sell unused inventory.
  • a certain cut off period e.g., the end of half time in a football or basketball game
  • tickets made available through the system belong to the initial ticket holder 101 (the“seller” or“early exit”) and will have been redeemed for use at event 201.
  • the method and/or channel through which ticket holder 101 initially obtained the ticket are irrelevant so long as the ticket is valid and can be authenticated inside ticket verification system 305.
  • the systems and processes described may enable a number of transaction flow variants. Venues may choose which variant to enable. Common to both variants is that:
  • Late Arrivals are prompted to set a maximum price at which they would be willing to buy a ticket or to select from a listing of tickets at a certain price point, which may be dynamically changing.
  • a first scenario is a direct, synchronous ticket to ticket transfer from early exit to later arrival.
  • the license to use a seat or space is passed directly from seller to buyer.
  • This transaction may be facilitated using blockchain technology to verify that a ticket transfer is legitimate.
  • a second scenario is an asynchronous transfer of the license to use a seat or space at an event whereby the ticket is sold to the late arrival at the same time that the previously issued original ticket is cancelled or deauthorized for entry.
  • the seller and buyer payment processing are asynchronous or close in time.
  • the flow of system enabled activities may include the following:
  • Late Arrival ticket buyer can accept price and complete the transaction, OR b. They can provide a new bid, OR c. They can disregard and continue browsing.
  • a Late Arrival User can purchase multiple tickets and share these tickets with friends or other Users, including possibly through SMS/Email/IM.
  • a user may link to a webpage the renders a new ticket QR code or registers mobile device for RFID or other mobile technology.
  • the QR code may be a rotating code that is time synched with the venue ticketing system at issuance.
  • the new entrance ticket code may include branding and sponsor messaging and will preferably have a high error tolerance threshold.
  • Figure 5 illustrates a possible procedure for ticket holder 100 to make their vacated seat or space available for resale.
  • Ticket holder 100 will open the software application 300 on the ticket holder's mobile device 310 and look up his ticket information 321 through a process that uses ticket verification system 320. Once the ticket information 321 has been located, the ticket holder associates that ticket with his/her account and marks the ticket as available. Ticket holder then leaves event 200 and the vacated seat or space is then available for purchase.
  • Figure 5A illustrates a possible procedure for ticket holder 100 to make their vacated seat or space available for resale to an address book contact on their mobile device.
  • Ticket holder 100 will open the software application 300 on the ticket holder's mobile device 310 and look up his ticket information 321 through a process that uses ticket verification system 320. Once the ticket information 321 has been located, the ticket holder associates that ticket with his/her account and marks the ticket as available. Ticket holder agrees to share information sufficient to identify their address book contacts, and determines to offer their ticket to their address book contact through the mobile app.
  • address book contacts 103 When ticket holder leaves event 200 and the vacated seat or space is then available for purchase, their address book contacts 103 receive a push notification that the ticket holder is leaving an event as an Early Exit. An address book contact 103 can then complete a transaction wither through a preregistered account, or by downloading the mobile app for the tertiary ticket market.
  • Figure 5B illustrates a possible procedure for ticket holder 100 to make their vacated seat or space available for resale to a social network friend.
  • Ticket holder 100 will open the software application 300 on the ticket holder's mobile device 310 and look up his ticket information 321 through a process that uses ticket verification system 320. Once the ticket information 321 has been located, the ticket holder associates that ticket with his/her account and marks the ticket as available. Ticket holder agrees to share information on their social network friends 104 and, determines to offer their ticket to social network friends. When ticket holder leaves event 200 and the vacated seat or space is then available for purchase, the social network friends 104 receive a push notification that the ticket holder is leaving an event as an Early Exit. A social network friend 104 can then complete a transaction wither through a preregistered account, or by downloading the mobile app for the tertiary ticket market
  • Figure 6 illustrates that a late arrival may use the software application to locate vacated seats or space made available for resale.
  • Figure 6A illustrates that a potential late arriver 102 may be identified based upon geographic proximity 340 to the venue utilizing various location technologies including GPS or other known or future methods.
  • Figure 7 illustrates that the software application may send a push notification to the late arrival of tickets available for events in which they may have interest.
  • the late arriver may purchase tickets ( Figure 8) through the application and will be allowed entry into the event using the remaining time available on the ticket holder's original purchase ( Figure 9).
  • An exemplary revenue model is based on selling this service as an optional add-on or “upsell” during the initial ticket buying experience.
  • a ticket buyer can earn back a portion of their purchase price or receive some other value in the event that they depart an event early and a late arriver purchases a ticket for their vacated seat or space.
  • a per ticket or per order fee may be charged as part of the same transaction or a separate, distinct transaction.
  • Any ticket holder who purchases this service is either registered automatically or is provided a notification or link or email to download and register for this service in order to have opportunity to post tickets upon an early departure.
  • An exemplary process flow of the system can be illustrated with reference to Figures 1 through 10.
  • An exemplary system includes mobile apps 302 executing on phones, tablets or other mobile computing devices, a system website 301 and a backend system which may include a ticket transaction system or server 303 and user database 304.
  • the website 301 and mobile apps 302 communicate with the backend system over the internet as shown.
  • the ticket transaction server 303 may communicate with the database 304 over the internet, or can be connected directly or through a local area network, or otherwise.
  • a User can register with the system as described above either through the mobile app 302 or through the website 301, or through a third party application or website.
  • the system software applications 301-304 allow a ticket holder 101 at an event at venue 201 to indirectly connect to a prospective late arriver 102 ( Figure 2). While inside the venue 201, the ticket holder 101 has ownership of the ticket information 401 ( Figure 3). Upon or prior to exit of the venue, the ticket holder 101 will provide ticket information 401 to the software application 301-304 ( Figure 4) or authorize the original ticketing entity to provide the information. For example, the ticket holder 101 may indicate, through the mobile app 301, that they are willing to leave the venue for a given incentive.
  • the software application 301-304 takes ownership of the ticket information 401 (Fig. 5).
  • This change in ownership can occur actively, for example by scanning the ticket (paper or electronic) at a kiosk or by a gate agent; or can occur passively, for example using geolocation technologies such as but not limited to GPS, Beacons, ibeaconTM location and proximity detection technology, and other networked and static systems for identifying location of both ticket holder and third party.
  • Change in ownership refers to the right of the software application to offer for sale a ticket for the vacated seat or space.
  • the original ticket issuer may create a new ticket and the application will merely be presenting that the new ticket for the vacated seat or space is available for purchase.
  • a late arriver 102 is able to search for available tickets 401 owned by the software application 301-304 ( Figure 6).
  • the software application 301-304 will send a push notification to the late arriver 102 through the mobile app 302 of tickets 401 available for events they're interested in ( Figure 7), or through a mobile app for a transportation service 305 ( Figure 7B), or for example, by pushing a notification to the driver 103 of a ride sharing service so that they can notify their passengers who are late arrivers 102 ( Figure 7 A).
  • the late arriver 102 can purchase the ticket for the previously occupied seat or space within the software application 301-304.
  • the mobile app 302 communicates with the ticketing transaction server 302 to purchase the ticket.
  • the late arriver 102 will show the electronic receipt 403 on his mobile device to the gate staff 402, and the gate staff 402 will verify that the ticket 401 is valid by communicating with the software 301-304, or an electronic wallet that previously obtained the ticket information from the software, for example, via a computing device (Fig. 9).
  • the electronic receipt which preferably includes a barcode, serves as a ticket for the resold seat or space.
  • a barcode is an optical, machine-readable, representation of data which is sufficient to uniquely identify the ticket to the venue.
  • the barcode could be, for example, linear or matrix barcodes, or a QR code.
  • the gate staff 402 may use a scanner connected to a mobile app to communicate with the ticket transaction server 303 to confirm the validity of the resale ticket.
  • the system can set a time limit on the validity of the late arriver ticket.
  • ownership refers to the right of the late arriver to use the ticket to access the previously occupied seat or space.
  • ownership of the ticket information can pass to the late arriver upon purchase.
  • Figure 12(a) is a flow chat which illustrates process steps in accordance with an embodiment of the present invention.
  • the system electronically tracks when a ticket holder has left the event.
  • the system electronically offers the ticket for resale to a third party.
  • the system electronically processes the resale of the ticket, and at step 530, the system electronically transmitting to the third party a resale ticket; and electronically transmits to the venue a record of the resale ticket.
  • a new ticket may be issued representing a resale of the right to occupy the previously vacated seat or space.
  • step 500 may include scanning, at an exit of the venue, the ticket, with a hand-held scanning device or scanning kiosk, or through geolocation technologies as described above. Further, referring to Figure 12(b), in embodiments in which the ticket holder is incentivized to leave the venue and resell the ticket, step 500 may further include prompting the ticket holder to resell the ticket (step 501), which may for example, include a push notification message as shown in Figure 11G.
  • the method may then include receiving authorization to resell the ticket (step 502), which in turn may include selection of a price through the mobile app 302 (Fig 11G), and then receiving notification that ticket holder has left venue (step 503), which in turn may for example, include scanning, at an exit of the venue, the ticket, with a hand-held scanning device or scanning kiosk, or through geolocation technologies as described above, followed by transmission of this information to the ticket transaction server 303.
  • the account of the ticket holder is thereafter credited for the resale of the ticket. This crediting preferably occurs after the ticket has been resold to the third party (solid arrow in Figure 12(b)).
  • the ticket holder’s account may be credited prior to any resale (dashed arrow in Figure 12(b)).
  • the system may prompt the ticket holder to confirm that they have left the event and are not returning (Figure 11D).
  • step 510 may include, in step 511, identifying potential late arrivals from users based on user preferences, user indication (e.g. Figure 11F) and/or user location, and broadcasting to potential late arrivals that ticket is available (step 512), for example as shown in Figure 11C or 11E.
  • step 520 may include receiving a request for an available resale ticket (step 521), for example by sending information sufficient to process the resale from the mobile app 302 to the ticket transaction server 303, and then debiting the account of the late arrival ticket holder for the ticket (step 522), for example, through conventional debit or credit card processing techniques.
  • step 500 may further include tracking the ticket holder for a period of time via the GPS function on their mobile device (step 531), transmitting that GPS information to a server (step 532), and then a computer routine on the server determining what businesses or locations that the ticket holder has entered or passed by (step 533).
  • the method may then include transmitting advertisements related to such businesses or locations to the ticket holder’s mobile device (step 534), or in addition to, or alternatively, based on data showing that several ticket holders entered or passed by the same businesses or places (step 535) , transmitting advertisements to the mobile devices of those still attending the event (step 536), so that those attendees are shown advertisements for businesses or places they are likely to enter or pass by when they leave the event at a later time.

Abstract

La présente invention concerne un système et un procédé pour la vente, l'achat et la réutilisation de billets précédemment achetés. Le système et le procédé fournissent un marché tertiaire de billet utilisé permettant de revendre les billets de « sorties anticipées » à des participants ultérieurs qui souhaitent participer à la durée restante de l'événement. Le système et le procédé peuvent être appliqués à n'importe quel événement pour lequel sont vendus des billets ou des laissez-passer d'une certaine sorte, à la fois pour une seule journée et pour plusieurs jours, y compris, mais sans s'y limiter : des événements sportifs ; des concerts ; des festivals ; et des conférences. Des billets sont rendus disponibles par le biais d'un système électronique qui capture les informations de billet soit lors d'un départ, soit peu après. Lors d'une nouvelle capture, les billets sont ensuite mis à la disposition d'un nouveau consommateur par le même processus.
PCT/US2018/033127 2018-05-17 2018-05-17 Système et procédé de revente d'un droit d'occuper une place libérée WO2019221736A1 (fr)

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PCT/US2018/033127 WO2019221736A1 (fr) 2018-05-17 2018-05-17 Système et procédé de revente d'un droit d'occuper une place libérée

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20120078667A1 (en) * 2010-06-15 2012-03-29 Ticketmaster, Llc Methods and systems for computer aided event and venue setup and modeling and interactive maps
WO2017189313A1 (fr) * 2016-04-25 2017-11-02 Fliptix, Llc Système et procédé permettant de fournir un marché tertiaire pour des billets utilisés
TW201741955A (zh) * 2016-05-18 2017-12-01 碩網資訊股份有限公司 使用區塊鏈之電子票務系統及其方法

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20120078667A1 (en) * 2010-06-15 2012-03-29 Ticketmaster, Llc Methods and systems for computer aided event and venue setup and modeling and interactive maps
WO2017189313A1 (fr) * 2016-04-25 2017-11-02 Fliptix, Llc Système et procédé permettant de fournir un marché tertiaire pour des billets utilisés
US20180018597A1 (en) * 2016-04-25 2018-01-18 Fliptix, Llc System and method for providing a tertiary market for used tickets
US20180018598A1 (en) * 2016-04-25 2018-01-18 Fliptix, Llc System and method for providing a tertiary market for used tickets
TW201741955A (zh) * 2016-05-18 2017-12-01 碩網資訊股份有限公司 使用區塊鏈之電子票務系統及其方法

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