WO2019218478A1

WO2019218478A1 - Response method and device for call service

Info

Publication number: WO2019218478A1
Application number: PCT/CN2018/097546
Authority: WO
Inventors: 谢冰; 程冲; 柳德超
Original assignee: 平安科技（深圳）有限公司
Priority date: 2018-05-14
Filing date: 2018-07-27
Publication date: 2019-11-21
Also published as: CN108696523A; CN108696523B

Abstract

The present application is applicable to the technical field of the Internet, and provides a response method and device for a call service. The method comprises: receiving a call service request; obtaining call frame data corresponding to the identifier of an SIP server, and adding the call frame data to a universal call software development kit (SDK); invoking an integrated browser application to parse the universal call SDK, the call service environment comprising a call service operation interface and a protocol file required by establishing a call data transmission link with the SIP server; invoking a call connection process in the integrated browser application to run the protocol file, to establish the call data transmission link; and displaying the call service operation interface, and responding to the call service request on the basis of the call data transmission link. According to the present application, there is no need to install a plurality of application programs, thereby reducing the occupation of hardware resources; moreover, a user only needs to operate the integrated browser application, and therefore, the operation is simple, and the operation difficulty of the user is reduced.

Description

Method and device for responding to call service

The present application claims the priority of the Chinese Patent Application No. 201810456938.2, filed on May 14, 2018, entitled "Responsive Method and Apparatus for a Call Service", the entire contents of which are incorporated by reference. In this application.

Technical field

The present application belongs to the field of Internet technologies, and in particular, to a response method and device for a call service.

Background technique

With the continuous development of voice call technology, more and more services support instant voice calls for business processing. Since the voice call frameworks of the respective services are different, if the user handles different services, the corresponding application needs to be installed for each service at the same time, and the session initial protocol (Session) of each service can be performed. The Initiation Protocol (SIP) server establishes a connection and implements a voice call. It can be seen that the response technology of the existing call service needs to install different applications for the call service with different voice call frames, which leads to too many applications on the user terminal device, occupies a large amount of hardware resources, and needs Users learn how each application operates and increase the difficulty of operation.

technical problem

In view of this, the embodiment of the present application provides a method and a device for responding to a call service, so as to solve the response technology of the existing call service, it is necessary to install different applications, occupy a large amount of hardware resources, and require the user to learn various applications. The operation mode of the program increases the difficulty of the user's operation.

Technical solution

A first aspect of the embodiment of the present application provides a method for responding to a call service, including:

Receiving a call service request; the call service request includes an identifier of a session initial protocol SIP server of the call peer end;

Obtaining call frame data corresponding to the identifier of the SIP server, and adding the call frame data to the universal call software development kit SDK;

Invoking an integrated browser application to parse the universal call SDK to establish a call service environment with the SIP server; the call service environment includes a call service operation interface and establishing a call data transmission with the SIP server The protocol file required for the link;

Calling a call connection process in the integrated browser application to run the protocol file to establish the call data transmission link;

Presenting the call service operation interface and responding to the call service request based on the call data transmission link.

Beneficial effect

When receiving the call service request initiated by the user, the embodiment of the present application extracts the identifier of the SIP server included in the call service request, acquires the call frame data corresponding to the SIP server, and integrates into the universal call SDK; The integrated browser of the connection process parses the universal call SDK, sets up a call service environment between the SIP server, and calls the call connection process to establish a call data transmission link with the SIP server, through which the user can communicate with the data transmission link. The call peer performs real-time voice calls, and performs subsequent service operations based on the operation interface in the call service environment. Compared with the response technology of the existing call service, the SIP server of different call frames can be integrated into the universal call SDK, and the terminal device only needs to parse the universal call SDK through the integrated browser application, and can construct and SIP. The data link between the servers does not need to install multiple applications, which reduces the occupation of hardware resources, and the user needs to operate the integrated browser application, which is simple in operation and reduces the operation difficulty of the user.

DRAWINGS

1 is a flowchart of implementing a response method of a call service according to a first embodiment of the present application;

2 is a flowchart of a specific implementation method of a response service of a call service according to a second embodiment of the present application;

3 is a flowchart of a specific implementation of a response method for a call service according to a third embodiment of the present application;

4 is a flowchart of a specific implementation method of a response service of a call service according to a fourth embodiment of the present application;

FIG. 5 is a flowchart of a specific implementation of a response method of a call service according to a fifth embodiment of the present application;

FIG. 6 is a structural block diagram of a response device of a call service according to an embodiment of the present application;

FIG. 7 is a schematic diagram of a response device of a call service according to another embodiment of the present application.

Embodiments of the invention

In the embodiment of the present application, the execution entity of the process is a response device of the call service. The response device of the call service includes, but is not limited to, a device having a response function of a call service, such as a server, a computer, a smart phone, and a tablet. FIG. 1 is a flowchart showing an implementation of a response method of a call service provided by a first embodiment of the present application, which is described in detail as follows:

In S101, a call service request is received; the call service request includes an identifier of a session initiation protocol SIP server of the call peer.

In this embodiment, the call service request may be sent by the call peer to the response device of the call service, that is, the call peer call response device; the user may also generate a call service request on the responding device, in this case, The responding device calls the opposite end of the call. It should be noted that the number of the opposite ends of the call may be one, or two or more. Since the IP call service supports multi-person online call, the responding device of the call service can simultaneously initiate a call service request to multiple call peers. The process of establishing a call link is independent of each other. Therefore, in this embodiment, the response service device of the call service establishes a call service with a call peer as an example, and the process of talking with multiple call peers may be performed. Referring to the above examples, they will not be explained here.

In this embodiment, the call service request includes an identifier of a Session Initiation Protocol (SIP) server of the call peer, and determines which SIP server to establish a call link with, so that the call peer performs a call operation. The identifier of the SIP server may be a network address, a device number, or an HTTP link that uniquely identifies the information of the SIP server.

In this embodiment, if the call service request is sent by the opposite end of the call, in this case, the opposite end of the call communicates with the SIP server to which it belongs, and obtains its identifier, which will encapsulate the identifier and the call service request. And sent to the responding device. If the call service request is initiated by the user, in this case, the user inputs the call number of the opposite end of the call, such as a phone number or a network address, and the response device obtains the connection information of each SIP server, and determines the SIP server corresponding to the call number. And add the SIP server to the call service request.

In S102, call frame data corresponding to the identifier of the SIP server is acquired, and the call frame data is added to the universal call software development kit SDK.

As described above, when different SIP servers establish a call link, the service logics used are different, such as the output operation interface and the protocol files used during the call, or the network protocols when the call link is set up. The order of execution is also different. Therefore, after determining the SIP server where the opposite end of the call is located, the response device needs to obtain the call frame data of the SIP server to determine the service logic of the SIP server, thereby setting up a corresponding call service environment through the call frame data.

In this embodiment, the response device is provided with a universal call software development kit (SDK), and the response device can run the universal call SDK to generate a universal call platform locally, and integrate the call service framework of each SIP server. In the universal call SDK, a call connection can be established with each SIP server, that is, the universal call SDK is compatible with each SIP server, and the call service framework of each SIP server is built based on the universal call SDK. Therefore, when the response device of the call service establishes a call link with the SIP server at the opposite end of the call, the obtained call frame data is imported into the universal call SDK, and when the universal call SDK is run, the two can be constructed. Inter-call link.

In S103, an integrated browser application is invoked to parse the universal call SDK to establish a call service environment with the SIP server; the call service environment includes a call service operation interface and establishment and the SIP server The protocol file required for the call data transmission link.

In this embodiment, the response device stores a browser application integrated with the call connection process, that is, the integrated browser application is in the original browser framework, and the call length connection can also be implemented. Specifically, the call length connection can be For the long connection based on the Netty framework, the integrated browser application can not only complete the instant voice call service, but also can access the webpage during the voice call service to meet various types of operation requirements of the user. Due to the integration and transformation of the browser-based application, the transformation is less difficult. The native browser application can extend the functionality of the browser application by calling various Active controls. Based on this, the response device integrates the call connection process into the browser application. Enable instant voice calls with an integrated browser app. In particular, in the context of a user handling a service through an instant voice call, the call peer needs to send a related webpage link, requesting the user to fill in the user information and upload the user profile in the page corresponding to the webpage link, if the instant voice call service office The application used is independent of the application that accesses the webpage, and the user needs to switch back and forth between the two applications, which is inconvenient for the user to perform business processing, and increases the difficulty of the business processing operation. The integrated browser application provided by the present application can well solve the problem that the existing voice call service needs to be switched back and forth, and realizes that the two functions of instant voice call and webpage access are integrated in the same application to satisfy the business process. Demand.

In this embodiment, the response device parses the universal call SDK of the call frame data imported into the SIP server by calling the integrated browser application, and constructs a call service environment with the SIP server in the integrated browser application. In order to establish an instant call link with the SIP server. It should be noted that the call service environment includes a call service operation interface and a protocol file required to establish a call data transmission link. The call service operation interface can create a page in the integrated browser application, and display the call service operation interface through the page, and the user can implement related operations of the call service on the integrated browser application.

Optionally, if the call frame data of the multiple SIP servers is added to the universal call SDK, the integrated browser application first outputs a selection page of the SIP server when parsing the universal call SDK, so that the user can access multiple SIPs. Select one of the servers as the call service environment to be set up for this call. Preferably, the integrated browser application detects the identifier of the SIP server included in the call service request, and parses the corresponding call frame data based on the identifier, and sets up a call service environment of the SIP server.

In S104, the call connection process in the integrated browser application is invoked to run the protocol file to establish the call data transmission link.

In this embodiment, after determining the protocol file required to establish a call data transmission link with the SIP server, the response device starts the call connection thread in the integrated browser application, and runs the above analysis through the call connection thread. The protocol file and establish a data transfer link with the SIP server. The protocol file obtained by the parsing includes protocol files about multiple network levels, for example, an application layer-based protocol file, determining a port number of the application layer to be called, and a package encapsulation rule of the data packet; and may also include a protocol file of the transport layer. It is determined whether the voice data packet is sent or received based on the TCP protocol or the UDP protocol; the protocol file of the network layer may also be included, the protocol file of the network layer may include the routing table information corresponding to the connection with the SIP server, and so on.

In S105, the call service operation interface is displayed, and the call service request is responded based on the call data transmission link.

In this embodiment, after the call service operation interface and the call data transmission link are all set up, the response device can display the call service operation interface through the integrated browser application, and initiate relevant service instructions during the operation of the service processing. And transmitting the call data through the call data transmission link, and responding to the call service request.

The above can be seen that the response method of the call service provided by the embodiment of the present application can be integrated into the universal call SDK, and the terminal device only needs to parse the universal call SDK through the integrated browser application. , the data link of the call with the SIP server can be constructed, no need to install multiple applications, the occupation of hardware resources is reduced, and the user needs to operate the integrated browser application, the operation is simple, and the operation difficulty of the user is reduced. .

FIG. 2 is a flowchart of a specific implementation of a response method of a call service according to a second embodiment of the present application. Referring to FIG. 2, with respect to the embodiment of FIG. 1, the method for responding to the call service provided by the embodiment further includes: S201~S202 before S104, and the S104 includes: S203~S205, as described in detail below. :

In S201, source code data of the call connection process is obtained, and the source code data is encapsulated in a layered open source development framework.

In this embodiment, how to adjust the native browser application to an integrated browser application integrated with the call connection process is provided to realize the process of performing an instant voice call and the web browsing. The response device of the call service can obtain the source data of the call connection process by means of manual configuration in the cloud server or by the user. Preferably, the call data transmission links used by different SIP servers are different, and the response device of the call service can also connect with each SIP server, and retrieve the source data of the corresponding call connection process from the SIP server. In the case that the response device needs to establish a call data transmission link with a SIP server, the call connection process matching the identifier of the SIP server is extracted from the local database, and the call connection process is invoked to establish a connection with the SIP server.

In this embodiment, in order to make the call connection process compatible with the webpage connection process in the native browser application, the call connection process needs to be encapsulated in a layered open source development framework, so that the business logics of the two are independent of each other. Specifically, the layered open source development framework may be a Spring-based framework, and the source data of the call connection process may be data of a connection process built based on the Netty framework, in which case the response device will be based on the Netty framework. The data of the constructed connection process is imported into one of the levels of the Spring framework. Of course, the number of levels set in the Spring framework is related to the number of functions used for the required extension. If the user needs to integrate multiple different functions into the native browser application, the hierarchical framework can be divided into Multiple levels to ensure separation of business logic between different functions, enabling separate calls. For example, the source code data of the video call process can be added in the Spring framework to implement the function of instant video call.

In S202, the layered open source development framework is embedded into a native browser application to obtain the integrated browser application.

In this embodiment, after the response device adds the data of the call connection process to the layered open source development framework, after the subsequent layered open source development framework is invoked, the call connection process is automatically activated to connect the call service data link. operating.

In this embodiment, the response device embeds the added layered open source development framework into the native browser application. Specifically, the response device can add the native browser application to the base level of the layered open source development framework. The base level is different from the layering level added by the source code data of the call connection process. The base level is the calling basis of each hierarchical level, that is, the application or thread of other levels in the development framework requires the basic level. Called on the corresponding application's framework.

Further, the calling the connection connection process in the integrated browser application to run the protocol file includes:

In S203, the layered open source development framework is loaded to activate the call connection process.

In this embodiment, when the integrated browser application is invoked, the layered open source development framework is loaded, and the source code data of the call connection process added in the development framework is run, thereby activating the call connection process. It should be noted that if the integrated open source development framework integrates multiple applications or processes, when the integrated browser application is invoked, it will also be based on various applications and processes within the open source development framework.

Optionally, in this embodiment, the response device may be configured with a process disable list, and when the integrated browser application is invoked and the open source development framework loads, the process identifier of each disabled process in the process disable list is detected. Matches the identifiers of the various applications or processes in the layered open source development framework to determine whether the disabled process is integrated in the development framework. If it exists, the source data corresponding to the process is blocked to prevent the process from being activated.

In S204, the call connection process is invoked to detect an input instruction of the integrated browser application.

In this embodiment, since the integrated browser application is called in addition to responding to the call service request, it can also be called during the user's need to browse the web page or perform other operations. Based on this, the call connection process needs to determine whether to establish a communication connection operation with the SIP server. Therefore, after the call connection process is activated, the input command of the integrated browser application is monitored in real time, and the call connection start command is monitored in the input command. If the call connection start command is not included, the call connection process remains in the standby state. On the other hand, if the input command at a certain time includes the call connection start command, the related operation of S205 is performed.

It should be noted that after the integrated browser application parses the general call SDK and obtains the protocol file of the SIP server where the fairy tale peer is located, a call connection initiation command is created to activate the call connection process and establish a call data transmission with the SIP server. link.

In S205, if the call command includes a call connection start command, the protocol file is executed by the call connection process.

In this embodiment, when the call connection process detects that the input command includes a connection start command, the obtained protocol file is run. For the specific operation mode, refer to the related description in S104, and details are not described herein again.

In the embodiment of the present application, the native browser application is modified, so that the browser application can provide a real-time voice call function in addition to the web browsing function, so as to prevent the user from frequently switching during the voice service processing. The application reduces the user's operation and improves the response efficiency of the call service.

FIG. 3 is a flowchart showing a specific implementation of a response method of a call service according to a third embodiment of the present application. As shown in FIG. 3, with respect to the embodiment shown in FIG. 1, the response method of the call service provided by this embodiment further includes S301~S303, and the details are as follows:

In S301, a webpage service process in the integrated browser application is invoked to detect an input instruction of the integrated browser application.

In this embodiment, the response device can also perform webpage access during the call service with the SIP server through the integrated browser application. In order to implement the webpage access function, the integrated browser application activates the webpage service process in addition to activating the call connection process, and the webpage service process detects the input command of the integrated messenger application to determine whether there is any The webpage jump instruction initiated by the user or the webpage link information sent by the communication peer. If the webpage jump instruction is not included in the input command, the webpage service process remains in the standby state; if the input command includes the webpage jump instruction, the related operation of S302 is performed.

Optionally, if the communication peer sends a webpage link information to the responding device, the responding device of the call service may invoke the webpage service process to output a webpage jump confirmation box. Preferably, the webpage service process may also jump to the webpage link to obtain The webpage information is displayed in the webpage confirmation confirmation box, so that the user can determine the information of the destination webpage before deciding whether the jump needs to be performed, and prevent the user from jumping to a website with a high risk coefficient such as a virus website or a phishing website. If the user returns a jump confirmation command, the response device performs the related operation of S302.

In S302, if the input instruction includes a webpage jump instruction, extracting a target webpage address in the webpage jump instruction, and calling the webpage service process to acquire webpage data of the target webpage address.

In this embodiment, if the webpage service process detects that the input instruction includes a webpage jump instruction, the target webpage address in the webpage jump instruction is extracted, and optionally, the target webpage address may be corresponding to the target webpage. domain name. After determining the target webpage address, the responding device invokes the webpage service process to establish a communication connection with the server of the target webpage address, and retrieves the webpage data corresponding to the target webpage from the server.

It should be noted that the web service process and the call connection process belong to two independent processes, and the established communication links are also independent of each other, and the port numbers used are also different. Therefore, in the process of retrieving the webpage data, the voice call is still in effect, and the webpage data can be acquired without interrupting the voice call. Preferably, the S302 further includes: reducing the sampling frequency of the call service by the response device, reducing the amount of data sent by the call data per unit time, and allocating part of the bandwidth resource of the call service to the webpage service process, so as to improve the retrieval rate of the webpage data. . After the webpage data retrieval is completed, the bandwidth resource of the webpage service process is reassigned to the call service process, and the sampling frequency of the call service is restored. In the process of responding to the web service, the resources allocated to the call service can be appropriately reduced to increase the open rate of the webpage.

In S303, the call service operation interface is switched to a webpage page of the webpage data.

In this embodiment, after the webpage data of the target webpage is retrieved, the webpage data may be executed by the webpage service process to output the webpage page corresponding to the target webpage, and the current call service operation page is switched. The web page of the target web page, so that the user can respond in the web page.

In the embodiment of the present application, the webpage access is implemented based on the integrated browser application in the process of the call service, and the multi-function operation is realized without the user switching the application, thereby improving the operation efficiency of the user.

FIG. 4 is a flowchart of a specific implementation of a method for responding to a call service according to a fourth embodiment of the present application. As shown in FIG. 4, with reference to the embodiment shown in FIG. 1 to FIG. 3, in the response method of the call service provided by this embodiment, after the receiving the call service request, the method further includes: S401~S403, which are specifically described in detail. as follows:

In S401, an integrated call frame list included in the universal call SDK is extracted; the integrated call frame list includes an identifier of each SIP server to which call frame data has been added.

In this embodiment, since the universal call SDK is a compatible software development package, call frame data of different SIP servers can be integrated into the universal call SDK, if the user has performed real-time voice with multiple SIP servers. In the call, the call frame data of the SIP server that has been called is added to the universal call SDK, that is, the call frame data of multiple SIP servers may be included in the universal call SDK, and an integrated call frame list is established for recording added. The identity of the SIP server for each call frame data.

Optionally, the user can also manually delete the call frame data added in the call universal SDK. In this case, the user inputs the identifier of the SIP server that needs to be deleted, and the responding device will list the unit corresponding to the identifier from the integrated call frame list. Delete, and remove the call frame data corresponding to the identifier from the call universal SDK to reduce the file size of the call universal SDK. Of course, the maximum number of integrated calls can be set in the call general-purpose SDK. If it is detected that the number of added call frame data exceeds the maximum integrated number, the call frame data of the corresponding SIP server is deleted based on the preset deletion condition. . The preset deletion condition may be a call count condition and an add time condition, for example, starting from the call frame data of the SIP server with the smallest number of calls, or deleting from the call frame data of the SIP server with the earliest time added.

In S402, if the integrated call frame list includes the identifier of the SIP server of the call service request, performing an operation of calling the preset integrated browser application to parse the universal call SDK.

In this embodiment, if the integrated call frame list includes the identifier of the SIP server at the opposite end of the call, it indicates that the call universal SDK has integrated the call frame data of the SIP server, so the integrated browser can be directly called to parse the universal call. SDK, no need to download.

In S403, if the integrated call frame list does not include the identifier of the SIP server of the call service request, performing an operation of acquiring call frame data corresponding to the identifier of the SIP server.

In this embodiment, if the integrated call frame list does not include the identifier of the SIP server of the call peer, it indicates that the call universal SDK does not integrate the call frame data of the SIP server, so the call frame data of the SIP server needs to be downloaded. And added to the Universal Call SDK.

In the embodiment of the present application, it is detected whether the call frame data of the SIP server of the required communication has been integrated in the call general-purpose SDK, so that the operations of repeated downloading and acquiring can be reduced, thereby improving the response efficiency of the call server.

FIG. 5 is a flowchart showing a specific implementation of a response method of a call service according to a fifth embodiment of the present application. As shown in FIG. 5, with respect to the embodiment shown in FIG. 1 to FIG. 3, a response method of a call service provided by this embodiment is used to display the call service operation interface, and based on the call data transmission link response After the call service request, the method further includes: S501 and S502, which are detailed as follows:

In S501, if a call suspension command is received, the call data transmission link is disconnected to release the call resource of the SIP server.

In this embodiment, when the response device of the call service receives the call suspension instruction, it indicates that the current call service needs to be ended. The call suspension command may be initiated by the user, and may also be sent to the response device for the call peer. The responding device invokes the call connection process to send a link interruption instruction to the SIP server, and releases the port resource occupied by the call data transmission link. When the SIP server receives the interrupt instruction, it also releases the occupied call resources accordingly in response to the call service request of other devices.

In S502, the call connection process is initialized and the integrated browser application is closed.

In this embodiment, the protocol file required to establish a call data transmission link with the current SIP server is recorded in the call connection process, and the response device is turned off the integrated browser in order to avoid automatic connection with the SIP server at the next activation. When applied, the call connection process is initialized to clear the run setting parameters in the call connection process. After the initialization of the call connection process is completed, the integrated browser application is closed and the current call is ended.

In the embodiment of the present application, when the call suspension command is detected, the call resource is released immediately, and the call connection process is initialized, thereby improving the response efficiency of the call end.

FIG. 6 is a structural block diagram of a response device of a call service according to an embodiment of the present application. The response device of the call service includes units for performing the steps in the embodiment corresponding to FIG. 1. For details, please refer to the related description in the embodiment corresponding to FIG. 1 and FIG. For the convenience of explanation, only the parts related to the present embodiment are shown.

Referring to FIG. 6, the response device of the call service includes:

The call service request receiving unit 61 is configured to receive a call service request; the call service request includes an identifier of a session initiation protocol SIP server of the call peer end;

The call frame data obtaining unit 62 is configured to acquire call frame data corresponding to the identifier of the SIP server, and add the call frame data to the universal call software development kit SDK;

The call service environment setting unit 63 is configured to call the integrated browser application to parse the universal call SDK to set up a call service environment with the SIP server; the call service environment includes a call service operation interface and a setup and a call a protocol file required for a call data transmission link between SIP servers;

a protocol file running unit 64, configured to invoke a call connection process in the integrated browser application to run the protocol file, and establish the call data transmission link;

The call service response unit 65 is configured to display the call service operation interface, and respond to the call service request based on the call data transmission link.

Optionally, the response device of the call service further includes:

The source data obtaining unit is configured to obtain source data of the call connection process, and encapsulate the source data in a layered open source development framework;

a layered framework integration unit, configured to embed the layered open source development framework into a native browser application to obtain the integrated browser application;

The protocol file running unit 64 includes:

a call connection process activation unit, configured to load the layered open source development framework to activate the call connection process;

a call connection process detecting unit, configured to invoke the call connection process to detect an input instruction of the integrated browser application;

The call connection process invoking unit is configured to run the protocol file by using the call connection process if the input command includes a call connection initiation command.

Optionally, the response device of the call service further includes:

a web service process invoking unit, configured to invoke a webpage service process in the integrated browser application to detect an input instruction of the integrated browser application;

a webpage data obtaining unit, configured to: if the input instruction includes a webpage jump instruction, extract a target webpage address in the webpage jump instruction, and invoke the webpage service process to obtain webpage data of the target webpage address;

And a webpage page output unit, configured to switch the call service operation interface to a webpage page of the webpage data.

Optionally, the response device of the call service further includes:

An integrated call frame list extracting unit, configured to extract an integrated call frame list included in the universal call SDK; the integrated call frame list includes an identifier of each SIP server to which call frame data has been added;

The integrated response unit is configured to: if the integrated call frame list includes the identifier of the SIP server of the call service request, perform an operation of calling the preset integrated browser application to parse the universal call SDK;

And an operation of acquiring the call frame data corresponding to the identifier of the SIP server, if the integrated call frame list does not include the identifier of the SIP server of the call service request.

Optionally, the response device of the call service further includes:

The abort command response unit is configured to: if the call suspension command is received, disconnect the call data transmission link to release the call resource of the SIP server;

An initialization execution unit is configured to initialize the call connection process and close the integrated browser application.

Therefore, in the response device of the call service provided by the embodiment of the present application, the SIP servers of different call frames can be integrated into the universal call SDK, and the terminal device only needs to parse the universal call SDK through the integrated browser application, The call data link between the SIP server and the SIP server is not required to install multiple applications, which reduces the occupation of hardware resources, and the user needs to operate the integrated browser application, which is simple in operation and reduces the operation difficulty of the user.

FIG. 7 is a schematic diagram of a response device of a call service according to another embodiment of the present application. As shown in FIG. 7, the response device 7 of the call service of this embodiment includes a processor 70, a memory 71, and computer readable instructions 72 stored in the memory 71 and executable on the processor 70, such as The response procedure for the call service. The processor 70 executes the computer readable instructions 72 to implement the steps in the method for responding to the respective call services described above, such as S101 to S105 shown in FIG. 1. Alternatively, the processor 70, when executing the computer readable instructions 72, implements the functions of the various units in the various apparatus embodiments described above, such as the functions of modules 61 through 65 shown in FIG.

Illustratively, the computer readable instructions 72 may be partitioned into one or more units, the one or more units being stored in the memory 71 and executed by the processor 70 to complete the application. . The one or more units may be a series of computer readable instruction instruction segments capable of performing a particular function for describing the execution of the computer readable instructions 72 in the response device 7 of the call service. For example, the computer readable instructions 72 may be divided into a call service request receiving unit, a call frame data obtaining unit, a call service environment building unit, a protocol file running unit, and a call service response unit, and the specific functions of each unit are as described above.

The above-mentioned embodiments are only used to explain the technical solutions of the present application, and are not limited thereto; although the present application has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand that they can still implement the foregoing embodiments. The technical solutions described in the examples are modified or equivalently replaced with some of the technical features; and the modifications or substitutions do not deviate from the spirit and scope of the technical solutions of the embodiments of the present application, and should be included in Within the scope of protection of this application.

Claims

A method for responding to a call service, comprising:

Receiving a call service request; the call service request includes an identifier of a session initial protocol SIP server of the call peer end;

Obtaining call frame data corresponding to the identifier of the SIP server, and adding the call frame data to the universal call software development kit SDK;

Invoking an integrated browser application to parse the universal call SDK to establish a call service environment with the SIP server; the call service environment includes a call service operation interface and establishing a call data transmission with the SIP server The protocol file required for the link;

Calling a call connection process in the integrated browser application to run the protocol file to establish the call data transmission link;

Presenting the call service operation interface and responding to the call service request based on the call data transmission link.
The response method according to claim 1, further comprising:

Obtaining source data of the call connection process, and packaging the source data in a layered open source development framework;

Embedding the layered open source development framework into a native browser application to obtain the integrated browser application;

The calling the connection connection process in the integrated browser application to run the protocol file includes:

Loading the layered open source development framework to activate the call connection process;

Invoking the call connection process to detect an input instruction of the integrated browser application;

If the input command includes a call connection initiation command, the protocol file is executed by the call connection process.
The response method according to claim 1, further comprising:

Invoking a webpage service process in the integrated browser application to detect an input instruction of the integrated browser application;

If the input instruction includes a webpage jump instruction, extracting a target webpage address in the webpage jump instruction, and calling the webpage service process to acquire webpage data of the target webpage address;

Switching the call service operation interface to a web page of the webpage data.
The response method according to any one of claims 1 to 3, further comprising: after the receiving the call service request,

Extracting an integrated call frame list included in the universal call SDK; the integrated call frame list includes an identifier of each SIP server to which call frame data has been added;

If the integrated call frame list includes the identifier of the SIP server of the call service request, perform an operation of calling the preset integrated browser application to parse the universal call SDK;

And if the integrated call frame list does not include the identifier of the SIP server of the call service request, performing an operation of acquiring call frame data corresponding to the identifier of the SIP server.
The response method according to any one of claims 1 to 3, further comprising:

If the call suspension command is received, the call data transmission link is disconnected to release the call resources of the SIP server.
A response device for a call service, comprising:

a call service request receiving unit, configured to receive a call service request; the call service request includes an identifier of a session initial protocol SIP server of the call peer end;

a call frame data obtaining unit, configured to acquire call frame data corresponding to the identifier of the SIP server, and add the call frame data to a universal call software development kit SDK;

a call service environment building unit, configured to invoke an integrated browser application to parse the universal call SDK to establish a call service environment with the SIP server; the call service environment includes a call service operation interface, and establishing and Protocol file required for the call data transmission link between SIP servers;

a protocol file running unit, configured to invoke a call connection process in the integrated browser application to run the protocol file, and establish the call data transmission link;

a call service response unit, configured to display the call service operation interface, and respond to the call service request based on the call data transmission link.
The response device according to claim 6, wherein the response device of the call service further comprises:

The source data obtaining unit is configured to obtain source data of the call connection process, and encapsulate the source data in a layered open source development framework;

a layered framework integration unit, configured to embed the layered open source development framework into a native browser application to obtain the integrated browser application;

The protocol file running unit 64 includes:

a call connection process activation unit, configured to load the layered open source development framework to activate the call connection process;

a call connection process detecting unit, configured to invoke the call connection process to detect an input instruction of the integrated browser application;

The call connection process invoking unit is configured to run the protocol file by using the call connection process if the input command includes a call connection initiation command.
The response device according to claim 6, wherein the response device of the call service further comprises:

a web service process invoking unit, configured to invoke a webpage service process in the integrated browser application to detect an input instruction of the integrated browser application;

a webpage data obtaining unit, configured to: if the input instruction includes a webpage jump instruction, extract a target webpage address in the webpage jump instruction, and invoke the webpage service process to obtain webpage data of the target webpage address;

And a webpage page output unit, configured to switch the call service operation interface to a webpage page of the webpage data.
The response device according to any one of claims 6-8, wherein the response device of the call service further comprises:

An integrated call frame list extracting unit, configured to extract an integrated call frame list included in the universal call SDK; the integrated call frame list includes an identifier of each SIP server to which call frame data has been added;

The integrated response unit is configured to: if the integrated call frame list includes the identifier of the SIP server of the call service request, perform an operation of calling the preset integrated browser application to parse the universal call SDK;

And an operation of acquiring the call frame data corresponding to the identifier of the SIP server, if the integrated call frame list does not include the identifier of the SIP server of the call service request.
The response device according to any one of claims 6-8, wherein the response device of the call service further comprises:

The abort command response unit is configured to: if the call suspension command is received, disconnect the call data transmission link to release the call resource of the SIP server;

An initialization execution unit is configured to initialize the call connection process and close the integrated browser application.
A response device for a call service, characterized in that the response device of the call service comprises a memory, a processor, and computer readable instructions stored in the memory and operable on the processor, the processor The following steps are implemented when the computer readable instructions are executed:

Receiving a call service request; the call service request includes an identifier of a session initial protocol SIP server of the call peer end;

Obtaining call frame data corresponding to the identifier of the SIP server, and adding the call frame data to the universal call software development kit SDK;

Invoking an integrated browser application to parse the universal call SDK to establish a call service environment with the SIP server; the call service environment includes a call service operation interface and establishing a call data transmission with the SIP server The protocol file required for the link;

Calling a call connection process in the integrated browser application to run the protocol file to establish the call data transmission link;

Presenting the call service operation interface and responding to the call service request based on the call data transmission link.
A response device according to claim 11, wherein said processor further implements the following steps when said computer readable instructions are executed:

Obtaining source data of the call connection process, and packaging the source data in a layered open source development framework;

Embedding the layered open source development framework into a native browser application to obtain the integrated browser application;

The calling the connection connection process in the integrated browser application to run the protocol file includes:

Loading the layered open source development framework to activate the call connection process;

Invoking the call connection process to detect an input instruction of the integrated browser application;

If the input command includes a call connection initiation command, the protocol file is executed by the call connection process.
A response device according to claim 11, wherein said processor further implements the following steps when said computer readable instructions are executed:

Invoking a webpage service process in the integrated browser application to detect an input instruction of the integrated browser application;

If the input instruction includes a webpage jump instruction, extracting a target webpage address in the webpage jump instruction, and calling the webpage service process to acquire webpage data of the target webpage address;

Switching the call service operation interface to a web page of the webpage data.
The response device according to any one of claims 11 to 13, characterized in that, after the receiving the call service request, the processor further implements the following steps when the computer readable instructions are executed:

Extracting an integrated call frame list included in the universal call SDK; the integrated call frame list includes an identifier of each SIP server to which call frame data has been added;

If the integrated call frame list includes the identifier of the SIP server of the call service request, perform an operation of calling the preset integrated browser application to parse the universal call SDK;

And if the integrated call frame list does not include the identifier of the SIP server of the call service request, performing an operation of acquiring call frame data corresponding to the identifier of the SIP server.
The response device according to any one of claims 11 to 13, wherein the processor further implements the following steps when the computer readable instructions are executed:

If the call suspension command is received, the call data transmission link is disconnected to release the call resources of the SIP server.
A computer readable storage medium storing computer readable instructions, wherein the computer readable instructions, when executed by a processor, implement the following steps:

Receiving a call service request; the call service request includes an identifier of a session initial protocol SIP server of the call peer end;

Obtaining call frame data corresponding to the identifier of the SIP server, and adding the call frame data to the universal call software development kit SDK;

Invoking an integrated browser application to parse the universal call SDK to establish a call service environment with the SIP server; the call service environment includes a call service operation interface and establishing a call data transmission with the SIP server The protocol file required for the link;

Calling a call connection process in the integrated browser application to run the protocol file to establish the call data transmission link;

Presenting the call service operation interface and responding to the call service request based on the call data transmission link.
The computer readable storage medium of claim 16, wherein the processor further implements the following steps when the computer readable instructions are executed:

Obtaining source data of the call connection process, and packaging the source data in a layered open source development framework;

Embedding the layered open source development framework into a native browser application to obtain the integrated browser application;

The calling the connection connection process in the integrated browser application to run the protocol file includes:

Loading the layered open source development framework to activate the call connection process;

Invoking the call connection process to detect an input instruction of the integrated browser application;

If the input command includes a call connection initiation command, the protocol file is executed by the call connection process.
The computer readable storage medium of claim 16, wherein the processor further implements the following steps when the computer readable instructions are executed:

Invoking a webpage service process in the integrated browser application to detect an input instruction of the integrated browser application;

If the input instruction includes a webpage jump instruction, extracting a target webpage address in the webpage jump instruction, and calling the webpage service process to acquire webpage data of the target webpage address;

Switching the call service operation interface to a web page of the webpage data.
The computer readable storage medium according to any one of claims 16 to 18, wherein after the receiving the call service request, the processor further implements the following steps when the computer readable instructions are executed:

Extracting an integrated call frame list included in the universal call SDK; the integrated call frame list includes an identifier of each SIP server to which call frame data has been added;

If the integrated call frame list includes the identifier of the SIP server of the call service request, perform an operation of calling the preset integrated browser application to parse the universal call SDK;

And if the integrated call frame list does not include the identifier of the SIP server of the call service request, performing an operation of acquiring call frame data corresponding to the identifier of the SIP server.
The computer readable storage medium according to any one of claims 16 to 18, wherein the processor further implements the following steps when the computer readable instructions are executed:

If the call suspension command is received, the call data transmission link is disconnected to release the call resources of the SIP server.