WO2019213808A1 - Procédé de mise en œuvre d'une pièce d'équipement d'organisation de boîte de réception de messagerie vocale - Google Patents

Procédé de mise en œuvre d'une pièce d'équipement d'organisation de boîte de réception de messagerie vocale Download PDF

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Publication number
WO2019213808A1
WO2019213808A1 PCT/CN2018/085863 CN2018085863W WO2019213808A1 WO 2019213808 A1 WO2019213808 A1 WO 2019213808A1 CN 2018085863 W CN2018085863 W CN 2018085863W WO 2019213808 A1 WO2019213808 A1 WO 2019213808A1
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WO
WIPO (PCT)
Prior art keywords
voicemail
message
box
piece
contextual parameter
Prior art date
Application number
PCT/CN2018/085863
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English (en)
Inventor
Liang Han
Zhihong Guo
Original Assignee
Orange
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Orange filed Critical Orange
Priority to PCT/CN2018/085863 priority Critical patent/WO2019213808A1/fr
Priority to PCT/IB2019/000575 priority patent/WO2019215508A1/fr
Publication of WO2019213808A1 publication Critical patent/WO2019213808A1/fr

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/1063—Application servers providing network services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/1059—End-user terminal functionalities specially adapted for real-time communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1096—Supplementary features, e.g. call forwarding or call holding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H04M3/5335—Message type or catagory, e.g. priority, indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition

Definitions

  • the field of this invention is that of voicemail messages storing. More particularly, the invention relates to a method for operating one or more pieces of equipment, such as an electronic device or a voicemail server, when receiving a voicemail message.
  • the calling party When a calling party calls a called party which rejects the call or just does not answer, the calling party is usually forwarded to a voicemail system for leaving a vocal message.
  • Electronic devices such as mobile phones may implement a “visual” voicemail application, i.e. a voicemail application with a visual interface presenting the recorded voice messages as a list of messages that can be selected for playback.
  • a “visual” voicemail application i.e. a voicemail application with a visual interface presenting the recorded voice messages as a list of messages that can be selected for playback.
  • the user must then manually define each box by adding the phone number of the corresponding contact, for example Tom’s phone numbers for the “Tom” box and a parent phone number for the “Dad” box, and this has to be performed for each phone number, one by one, which is very cumbersome.
  • phone numbers of advertisers are generally not known, and thus it is not possible to distinguish advertising voice messages from other voice messages.
  • the present invention provides a method for operating at least one piece of equipment which comprises the following steps, performed by at least one processing unit of said at least one piece of equipment:
  • This specific processing of the received voicemail messages allows an automatic sorting of these voicemail messages between boxes without any intervention of the user. Furthermore, the method can automatically learn and improve itself.
  • a contextual parameter is determined to be associated with the voicemail message if at least one keyword representative of said contextual parameter is identified within the voicemail message;
  • a list of predetermined keywords representative of the contextual parameter is stored on a memory of one of said at least one piece of equipment;
  • ⁇ at least one contextual parameter is associated to each predetermined voicemail box, the voicemail box selected at step (c) being the voicemail box associated with a contextual parameter found at analyzing step (b) ;
  • ⁇ a default voicemail box is selected if no contextual parameter is found to be associated with the voicemail message during analyzing step (b) ;
  • ⁇ the voicemail box is further selected at step (c) as a function of identity information about the calling party;
  • the method comprises a previous step (a) of receiving said phone call from the calling party and forwarding the phone call to a voicemail system after its rejection by the user, wherein the piece of equipment comprises an electronic device receiving said phone call, and wherein said identity information about the calling party is determined from data for establishing the phone call between the calling party and the electronic device, received with the phone call;
  • the identity information is a caller ID or the indication that no caller ID is available
  • ⁇ step (c) comprises processing said identity information for attempting to identify a contact
  • ⁇ at least one of said voicemail boxes, in the predetermined list of voicemail boxes, has been predetermined (a0) on the basis at least of an action performed by the user in relation with previously recorded voicemail messages;
  • said action performed by the user in relation with previously recorded voicemail messages is the displacement by the user of a voicemail message into one of said predetermined voicemail boxes;
  • the method comprises a further step (d) of storing said voicemail message in the selected voicemail box.
  • the invention provides a piece of equipment comprising a processing unit configured to implement:
  • the invention provides a computer program product, comprising code instructions for executing a method according to the first aspect for operating at least one piece of equipment; and a computer-readable medium, on which is stored a computer program product comprising code instructions for executing a method according to the first aspect for operating at least one piece of equipment.
  • FIG. 1 illustrates an example of architecture in which the method according to the invention is performed.
  • FIG. 2 illustrates an embodiment of the method according to the invention.
  • the present invention relates to a method for operating at least one piece of equipment 1, 2.
  • This piece of equipment 1, 2 preferably comprises an electronic device 1 and/or a voicemail server 2 as represented by figure 1. It is to be understood here that the present invention could involve only the electronic device 1, only the voicemail server 2, or both working in cooperation, depending on the chosen implementation.
  • the electronic device 1 comprises a processing unit 11, i.e. a CPU (one of mode processors) .
  • the electronic device 1 is able to handle phone calls, meaning that it comprises a user interface 13 including at least an audio input (for instance a microphone) and an audio output (for instance loud speaker) .
  • the electronic device 1 may just comprise a connector for a headset.
  • the electronic device 1 typically further comprises a memory 12 (for example flash memory) and the user interface 13 generally includes a screen (possibly touch sensitive) and a vibration module.
  • a memory 12 for example flash memory
  • the user interface 13 generally includes a screen (possibly touch sensitive) and a vibration module.
  • the electronic device 1 also typically comprises a battery for powering the processing unit 11 and other units.
  • the electronic device 1 may further comprise others units such as a location unit for providing location data representative of the position of the electronic device 1 (using for example GPS, network triangulation, etc. ) , further sensors (such as an acceleration sensor, light sensor, etc. ) , a communication unit for connecting (in particular wirelessly) the electronic device 1 to a network 20 (for example WiFi, Bluetooth, and preferably a mobile network, in particular a GSM/UMTS/LTE network, see below) , etc.
  • a network 20 for example WiFi, Bluetooth, and preferably a mobile network, in particular a GSM/UMTS/LTE network, see below
  • This electronic device 1 is typically a smartphone, a tablet computer, a laptop, etc.
  • a smartphone a tablet computer
  • a laptop a laptop
  • the present invention is not limited to this embodiment as it is well known that computers can nowadays receive phone calls.
  • the electronic device 1 can be connected to the voicemail server 2 via the network, the voicemail server 2 comprising its own processing unit 21 and its own memory 22. As it will be explained, this voicemail server 2 can provide voicemail messages to the electronic device 1, and may further help managing the voicemail messages, thus participating to the present method.
  • the present method is preferably performed by the processing unit 11 of the electronic device 1, and can be implemented by an operating software of the electronic device 1 as handling calls is generally a basic functionality of an electronic device such as a smartphone.
  • the present method can be implemented by a dedicated application such as a “chat” application allowing voice calls and possibly video calls (VoIP applications, Social Network applications) .
  • the present method is advantageously performed by a voicemail module of the OS/application of the electronic device 1 dedicated to the management of voicemail messages such as a “visual” voicemail module, though such a module could be implemented in the voicemail server 2, and remotely controlled from the electronic device 1 using a client.
  • a voicemail module of the OS/application of the electronic device 1 dedicated to the management of voicemail messages such as a “visual” voicemail module, though such a module could be implemented in the voicemail server 2, and remotely controlled from the electronic device 1 using a client.
  • said voicemail module (on the electronic device 1 or on the voicemail server 2) receives a voicemail message and allows various actions through the user interface 13 of the electronic device 1, in particular, a list of the received voicemail messages is displayed, and one message can be selected for being played to the user (which can include downloading of the message if it is stored in the voicemail server 2) .
  • a voicemail message is generally received from the network, in particular recorded by a calling device, and sent through the network (possibly to the voicemail server 2) .
  • the voicemail message may be recorded by the electronic device 1 itself, for example when the electronic device 1 has a chat-like feature, and subsequently be sent to the voicemail server 2 for centralized management, or directly recorded by the voicemail server 2 itself (for instance if the voicemail module is implemented by a VoIP application) .
  • the present method will not be limited to any specific way to generate and transmit voicemail messages.
  • the user can be provided with a plurality of voicemail boxes for organizing the voicemail messages, forming a predetermined set of voicemail boxes.
  • These “voicemail boxes” are to be understood as folders of an inbox as widely used in e-mails clients, i.e. folders wherein the messages if the inbox can be moved into by the user.
  • Each folder can be subdivided into separate “categories” , i.e. sub-folders. For instance, there can be a “Friends” folder, a “Work” folder, and an “Advertisement” folder, and the “Friends” folder can comprise the categories “Best friends” , “travel friends” , “business friends” , etc.
  • folders “to call back” “garbage” (for meaningless short voicemail messages when the calling party has not hung up fast enough) . There may be further sub-categories, etc.
  • the wording “box” encompasses indifferently anyone of these folders, typically under a “root inbox” , i.e. the parent folder of all boxes, regardless of their “depth” in the hierarchy.
  • the skilled person will not be limited to any structure of boxes.
  • the set of voicemail boxes comprises a default box, which can be in particular such a “root inbox” .
  • these voicemail boxes are specifically associated with respective “contextual parameters” , i.e. common attributes of the messages respectively moved to these boxes.
  • every voicemail box except the default one is associated with at least one contextual parameter.
  • the contextual parameters may generally be chosen among a theme (in particular linked to the voicemail boxes, i.e. friends, word, advertisement, etc. ) but also a language (English, French, Chinese, etc. ) , a type of voicemail message (for example some messages just say “call me back please” , some messages gives more information, and some messages are just noise because the calling party has not hung up fast enough) , etc. Examples thereof will be detailed later.
  • figure 2 illustrates a preferred embodiment of the method according to the present invention.
  • step (a) the processing unit 11 (but could also be the processing unit 21) is provided with a voicemail message, for example received from the network following a phone call from a calling party.
  • step (a) comprises receiving said phone call from the calling party, i.e. being requested to handle this phone call through the user interface 13 of the electronic device 1. Rejecting the phone call causes forwarding it (i.e. redirecting it) to the voicemail system, i.e. the calling party is given the opportunity to record a voicemail message for the called party, and then the recorded message is sent to the electronic device 1.
  • receiving a phone call it is meant receiving (in particular from the communication unit) data for establishing a phone call, i.e. data representative of the intent of the calling party to establish a voice communication between the calling party and a called party (the electronic device 1) .
  • This data generally comprises identity information about the calling party, which is in particular a caller ID, i.e. the telephone number of the calling party. It is to be understood that the calling party may mask its caller ID, and this absence of caller ID counts as an identity information for the present method.
  • the processing unit 11 generally “rings” the device, i.e. informs the user through the user interface 13 of the phone call and lets the user decide whether answering it or rejecting it.
  • the call is generally automatically forwarded to the voicemail system if the user has not answered it after a given duration. Alternatively, for instance if the electronic device 1 is in a “do not disturb mode” , the call may be automatically rejected.
  • the present method comprises a step (b) wherein the processing unit 11 (but could also be the processing unit 21) analyzes the voicemail message so as to search for contextual parameter (s) associated with this message MSG.
  • This analysis can be performed directly within the current application, or by calling an API or another dedicated application.
  • Contextual parameters are “searched for” , meaning that the processing unit 11 attempts at determining them, but they are not necessarily found, for instance if the message is very short and not meaningful. More precisely, zero, one, or more contextual parameter associated with the text could be identified (examples will be detailed) .
  • step (b) generally involves a voice recognition, i.e. the keywords are detected using voice-to-text technology. This technology is well known to the skilled person.
  • a contextual parameter associated with the voicemail message is advantageously determined at this step (a) if a keyword representative of said contextual parameter is identified within the message.
  • a list of keywords representative of the contextual parameter is preferably stored on the memory 12, 22 of the terminal 1 or the voicemail server 2 (depending on which piece of equipment 1 or 2 performs step (b) ) . For instance:
  • the keywords representative of the contextual parameter are meaningful words linked to this theme. For example, there could be a list of work-related keywords associated to the “Work” box, and a list of commercial-related keywords associated to the “Advertisement” box. Similarly, welcoming and parting phrases can be important keywords: while a friend generally starts the message with “Hi” and finishes it with “Bye” , an associate more often starts the message with “Good morning” and finishes it with “regards” .
  • said keywords representative of the contextual parameter are words of a dictionary (or simply a list of words/expressions typically present in short messages, welcoming and parting phrases and also useful) .
  • the word “bonjour” is a syntactical item representative of the language “French” ;
  • the length of the message can be considered (if shorter than two seconds, the message is likely to be garbage, i.e. meaningless noise)
  • said keywords representative of the contextual parameter are words such as “call me back” , or a date or a time (the message could be considered as an appointment) .
  • predetermined keywords of lists each being associated to a contextual parameter, are searched for in the recorded voicemail message. If they are found, the corresponding contextual parameters are determined as being associated to the voicemail message.
  • Said lists of keywords can be stored locally in the memory 12, 22 of the electronic device 1 or the voicemail server 2, but also downloaded from a further dedicated network server.
  • Such lists could be generated by Nature Language Processing (NLP) or any other machine learning algorithm, see below.
  • NLP Nature Language Processing
  • Pre-defined generic keywords stored locally (in particular when step (b) is performed at the electronic device 1) , the list of keywords being some kind of black-list or white-list, which can be updated from the network.
  • the processing unit 11 selects a voicemail box where to store the voicemail message, among the plurality of predetermined voicemail boxes, as a function of the result of the search for contextual parameters (s) associated with the voicemail message.
  • these voicemail boxes are preferably each specifically associated with one or more contextual parameters.
  • the set of contextual parameters associated to each box can be learnt as a function of user actions.
  • the default voicemail box can be selected (for instance the root inbox as explained) .
  • the voicemail message is advantageously stored in the selected voicemail box, i.e. moved toward it. Indeed, the voicemail message is generally first delivered in the root inbox, and if another voicemail box has been selected in step (c) , it is then moved to this other voicemail box.
  • the voicemail message can be sent to the electronic device 1, or at least a notification is sent to the electronic device 1 for informing the user that a new voicemail message is available (in the selected voicemail box) .
  • step (b) performed at the voicemail server 2
  • steps (c) / (d) are performed at the electronic device 1.
  • the search results are transmitted to the processing unit 11 of the electronic device 1, preferably along with the voicemail message.
  • step (c) is also performed as a function of identity information of the calling party, which is as explained typically extracted from data received with the incoming phone call.
  • the identity information could be a caller ID as explained.
  • Using this information can help refining the selection of a voicemail box (selection of a sub-folder among a folder) or dispelling a doubt between boxes.
  • the content of the message matches several contextual parameters so that both “work” and “advertisement” boxes could be selected, it can be provided that if there is no caller ID (i.e. the identity information is “masked” ) then there is a higher probability of the message being advertisement than work-related, and thus the “advertisement” voicemail box may be selected.
  • step (c) advantageously comprises processing said identity information for attempting to identify a contact. In a known way, it may simply comprise searching for the identity information in a contact list stored in the memory 12 of the electronic device 1.
  • the contact may be identified for distinguishing a “travel friend” from a “work friend” or a “best friend” if no contextual parameters specific of one of them could be found:
  • the contact profile may indicate the company of the caller. If is the same as the company of the user, the calling party is likely a work friend;
  • the calling party is likely a travel friend
  • the calling party is likely a best friend
  • the processing unit 11, 21 may learn from user actions (step (a0) , i.e. the voicemail box can be selected in step (c) as a function of the previous displacement by the user (e.g. manually when using a touchscreen interface) of voicemail messages between voicemail boxes.
  • the processing unit 11, 21 preferably learns from this user’s action (i.e. it defines a rule to be applied in further occurrences) , so as to automatically select the “advertisement” box for similar voicemail messages received later.
  • the processing unit 11, 21 can learn from it and for instance remove the identified contextual parameters from the set of parameters associated to the first voicemail box.
  • Rules learnt can be stored in the memory 12 of the electronic device 1 and/or in the memory 22 of the voicemail server 2, and for instance the user may be able to manage them using an application (for example to remove one if he wishes the corresponding box automatically selected to change) .
  • rules can be automatically learnt from the already stored voicemail messages, the user’s habits, the call logs, the profiles, etc.
  • the present invention further proposes at least one piece of equipment comprising a processing unit adapted for carrying out the method as previously described.
  • a piece of equipment can comprise an electronic device 1 or a voicemail server 2.
  • the previously described method can also be carried out by both the electronic device 1 and the voicemail server 2, working in cooperation, wherein some of the steps are performed by the electronic device 1 while other steps are performed by the voicemail server 2.
  • the electronic device 1 comprises a user interface 13 and a processing unit 11.
  • This device 1 may also comprise a memory 12, and sensors.
  • the voicemail server 2 also comprises a processing unit 21 and a memory 22.
  • One or both of processing units 11, 21 may be configured to implement the steps of:
  • a voicemail box for storing said voicemail message among a plurality of predetermined voicemail boxes as a function of the result of the search for a contextual parameter and possibly as a function of the previous actions of the user and/or identity information about the calling party;
  • the present invention further proposes a computer program product, comprising code instructions for executing (in particular with a processing unit 11, 21 of the electronic device 1 and/or the voicemail server 2) the previously described method as well as a computer-readable medium (in particular a memory 12, 22 of the electronic device 1 and/or the voicemail server 2) , on which is stored a computer program product comprising code instructions for executing said method.
  • this computer program product may be implemented by the operating system of the device or a dedicated communication application.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Telephonic Communication Services (AREA)

Abstract

La présente invention concerne un procédé de mise en œuvre d'au moins une pièce d'équipement, caractérisé en ce qu'il comprend les étapes suivantes, suivies par une unité de traitement (11, 21) de ladite pièce d'équipement (1, 2), consistant à : (b) analyser un message de messagerie vocale enregistré suite à un appel téléphonique reçu d'un tiers appelant, de façon à rechercher un paramètre contextuel associé au message de messagerie vocale; (c) sélectionner une boîte de messagerie vocale pour mémoriser ledit message de messagerie vocale parmi une pluralité de boîtes de messagerie vocale prédéfinies, conformément au résultat de la recherche d'un paramètre contextuel.
PCT/CN2018/085863 2018-05-07 2018-05-07 Procédé de mise en œuvre d'une pièce d'équipement d'organisation de boîte de réception de messagerie vocale WO2019213808A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
PCT/CN2018/085863 WO2019213808A1 (fr) 2018-05-07 2018-05-07 Procédé de mise en œuvre d'une pièce d'équipement d'organisation de boîte de réception de messagerie vocale
PCT/IB2019/000575 WO2019215508A1 (fr) 2018-05-07 2019-05-06 Procédé pour faire fonctionner un équipement pour organiser une boîte de messagerie vocale

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/CN2018/085863 WO2019213808A1 (fr) 2018-05-07 2018-05-07 Procédé de mise en œuvre d'une pièce d'équipement d'organisation de boîte de réception de messagerie vocale

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PCT/IB2019/000575 WO2019215508A1 (fr) 2018-05-07 2019-05-06 Procédé pour faire fonctionner un équipement pour organiser une boîte de messagerie vocale

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE10046208A1 (de) * 2000-09-13 2002-03-28 Deutsche Telekom Ag Voicefilter
US20020087584A1 (en) * 2001-01-02 2002-07-04 Yat-Sang Hung Method and system for managing messages
US20040121761A1 (en) * 2002-12-19 2004-06-24 Abinash Tripathy Method and apparatus for processing voicemail messages

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9866675B2 (en) * 2009-10-28 2018-01-09 At&T Mobility Ii Llc Dynamically organizing visual voicemail

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE10046208A1 (de) * 2000-09-13 2002-03-28 Deutsche Telekom Ag Voicefilter
US20020087584A1 (en) * 2001-01-02 2002-07-04 Yat-Sang Hung Method and system for managing messages
US20040121761A1 (en) * 2002-12-19 2004-06-24 Abinash Tripathy Method and apparatus for processing voicemail messages

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