WO2019200789A1

WO2019200789A1 - Telephone number monitoring method, apparatus, computer device and storage medium

Info

Publication number: WO2019200789A1
Application number: PCT/CN2018/101026
Authority: WO
Inventors: 董国栋
Original assignee: 平安科技（深圳）有限公司
Priority date: 2018-04-20
Filing date: 2018-08-17
Publication date: 2019-10-24
Also published as: CN108549712A

Abstract

Disclosed in the application are a telephone number monitoring method, an apparatus, a computer device and a storage medium, belonging to the technical field of data processing. The method comprises: according to a telephone number which triggers an operation, determining a target telephone number; according to the target telephone number, carrying out telephone number comparison to determine whether there is a telephone number which is the same as the target telephone number; and if there is the telephone number which is the same as the target telephone number, refusing execution of an operation related to the target telephone number. In addition, the invention also provides the telephone number monitoring apparatus, the computer device and the storage medium. With the above telephone number monitoring method and apparatus, computer device and storage medium, telephone numbers in an insurance system can be monitored, and a quality control requirement that a client confirms related issues can be effectively guaranteed.

Description

Method, device, computer device and storage medium for monitoring telephone number

Technical field

CROSS-REFERENCE TO RELATED APPLICATIONS: This application is based on and claims the priority of the Chinese Patent Application entitled "Telephone Number Monitoring Method, Apparatus, Computer Equipment, and Storage Medium" on April 20, 2018, Application No. 201810358839.0 The entire contents of which are incorporated herein by reference.

The present application relates to the field of data processing technologies, and in particular, to a method, an apparatus, a computer device, and a storage medium for monitoring a telephone number.

Background technique

When confirming the policy related to the customer, the employee is required to use the insurance system to call the customer's phone and communicate with the customer to confirm the relevant matters. By recording the call between the human agent and the customer, it is possible to save the customer's confirmation of the relevant matter.

Currently, when a human agent dials a customer's phone through the insurance system, the phone number used is stored in the insurance system. However, the inventors realized that due to the lack of monitoring of the telephone number in the insurance system, the artificial agent is free to edit the personal information of the customer in the insurance system by reducing the workload, for example, arbitrarily making the telephone number in the customer information. Edit (such as: add or modify), and the edited phone number is usually the phone number of the person or his friend, and then quickly complete the customer confirmation request by dialing the edited phone number, which will result in saving The lack of validity of the call recording makes it impossible to guarantee the authenticity of communication between the human agent and the customer.

The inventor realized that by monitoring the telephone number in the insurance system, the manual agent is prevented from freely editing the personal information of the customer, and the call object of the manual agent is the customer corresponding to the policy.

Therefore, the inventors realized that how to perform monitoring of a telephone number in an insurance system has become a technical problem to be solved.

technical problem

Based on this, in order to solve the technical problem that the telephone number in the insurance system cannot be monitored in the related art, the present application provides a method, a device, a computer device and a storage medium for monitoring a telephone number.

Technical solution

In a first aspect, a method for monitoring a telephone number is provided, including:

Determining the target phone number based on the phone number that triggered the operation;

Performing a telephone number comparison according to the target telephone number, and determining whether there is a telephone number that is the same as the target telephone number;

If there is a phone number that is the same as the target phone number, the operation related to the target phone number is refused.

In a second aspect, a device for monitoring a telephone number is provided, including:

a target phone number determining module, configured to determine a target phone number according to a phone number that triggers the operation;

a phone number comparison module, configured to perform a phone number comparison according to the target phone number, and determine whether there is a phone number that is the same as the target phone number;

An operation rejection module is configured to refuse to perform an operation related to the target telephone number when there is a same telephone number as the target telephone number.

In a third aspect, a computer apparatus is provided, comprising a memory and a processor, wherein the memory stores computer readable instructions that, when executed by the processor, cause the processor to perform the The steps of the method of monitoring the telephone number.

A fourth aspect provides a computer readable storage medium storing computer readable instructions, when executed by one or more processors, causing one or more processors to execute said telephone number The steps of the monitoring method.

Beneficial effect

The technical solutions provided by the embodiments of the present disclosure may include the following beneficial effects:

The above-mentioned telephone number monitoring method, device, computer equipment and storage medium realize the monitoring of the telephone number in the insurance system, avoiding the manual agent to freely edit the personal information of the customer, and ensuring that the call object of the manual agent is the customer corresponding to the policy. Therefore, the quality inspection requirements for confirming the relevant matters by the customer are effectively guaranteed.

The above general description and the following detailed description are merely exemplary and are not intended to limit the disclosure.

DRAWINGS

FIG. 1 is a block diagram of a computer device 100, according to an exemplary embodiment.

FIG. 2 is a flowchart of a method for monitoring a telephone number according to an exemplary embodiment.

FIG. 3 is a specific implementation flowchart of step S110 in the method for monitoring a telephone number according to the corresponding embodiment of FIG. 2.

FIG. 4 is a flowchart showing another specific implementation of step S110 in the method for monitoring a telephone number according to the corresponding embodiment of FIG. 2.

FIG. 5 is a specific implementation flowchart of step S120 in the method for monitoring a telephone number according to the corresponding embodiment of FIG. 2.

FIG. 6 is a flow chart showing another method of monitoring a telephone number according to the corresponding embodiment of FIG. 2.

FIG. 7 is a specific implementation flowchart of step S130 in the method for monitoring a telephone number according to the corresponding embodiment of FIG. 2.

FIG. 8 is a block diagram of a device for monitoring a telephone number, according to an exemplary embodiment.

FIG. 9 is a block diagram of the target telephone number determining module 110 in the monitoring apparatus for the telephone number shown in FIG.

FIG. 10 is a block diagram of the telephone number comparison module 120 in the monitoring apparatus for the telephone number shown in FIG. 8 corresponding to the embodiment.

Figure 11 is a block diagram of another apparatus for monitoring a telephone number shown in the corresponding embodiment of Figure 8.

Embodiments of the invention

In order to make the objects, technical solutions, and advantages of the present application more comprehensible, the present application will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the application and are not intended to be limiting.

1 is a block diagram of a computer device 100 that will be used to perform a method of monitoring a telephone number as shown in the following exemplary embodiments, in accordance with an exemplary embodiment.

The computer device 100 may be a smartphone, a tablet, a notebook, a desktop computer, etc., but is not limited thereto.

Referring to FIG. 1, computer device 100 can include one or more of the following components: processing component 101, memory 102, power component 103, multimedia component 104, audio component 105, sensor component 107, and communication component 108. The above-mentioned components are not all necessary, and the computer device 100 may add other components or reduce some components according to their own functional requirements, which is not limited in this embodiment.

Processing component 101 typically controls the overall operation of computer device 100, such as operations associated with display, telephone calls, data communications, camera operations, and log data processing, and the like. Processing component 101 can include one or more processors 109 to execute instructions to perform all or part of the steps described above. Moreover, processing component 101 can include one or more modules to facilitate interaction between component 101 and other components. For example, processing component 101 can include a multimedia module to facilitate interaction between multimedia component 104 and processing component 101.

The memory 102 is configured to store various types of data to support operation at the computer device 100. Examples of such data include instructions for any application or method operating on computer device 100. The memory 102 can be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as SRAM (Static Random Access Memory), EEPROM (Electrically Erasable Programmable Read-Only Memory) Erase Programmable Read Only Memory), EPROM (Erasable Programmable Read Only Memory, PROM (Programmable Read-Only Memory), ROM (Read-Only Memory), Magnetic Memory, Flash Memory, Disk Or a disc. Also stored in memory 102 is one or more modules configured to be executed by the one or more processors 109 to perform all or part of the steps in any of the following methods.

Power component 103 provides power to various components of computer device 100. Power component 103 can include a power management system, one or more power sources, and other components associated with generating, managing, and distributing power for computer device 100.

The multimedia component 104 includes a screen between the computer device 100 and a user that provides an output interface. In some embodiments, the screen can include an LCD (Liquid Crystal Display, LCD, and TP (Touch Panel). If the screen includes a touch panel, the screen can be implemented as a touch screen to receive input signals from the user. The touch panel includes one or more touch sensors to sense touches, slides, and gestures on the touch panel. The touch sensor may sense not only the boundary of the touch or sliding action, but also the duration and pressure associated with the touch or slide operation.

The audio component 105 is configured to output and/or input an audio signal. For example, the audio component 105 includes a microphone that is configured to receive an external audio signal when the computer device 100 is in an operational mode, such as a call mode, a recording mode, and a voice recognition mode. The received audio signal may be further stored in memory 102 or transmitted via communication component 108. In some embodiments, the audio component 105 also includes a speaker for outputting an audio signal.

Sensor assembly 107 includes one or more sensors for providing computer device 100 with a status assessment of various aspects. For example, sensor component 107 can detect an open/closed state of computer device 100, relative positioning of components, and sensor component 107 can also detect changes in coordinates of one component of computer device 100 or computer device 100 and temperature changes of computer device 100. In some embodiments, the sensor assembly 107 can also include a magnetic sensor, a pressure sensor, or a temperature sensor.

Communication component 108 is configured to facilitate wired or wireless communication between computer device 100 and other devices. The computer device 100 can access a wireless network based on a communication standard, such as WiFi (WIreless-Fidelity), 2G or 3G, or a combination thereof. In an exemplary embodiment, communication component 108 receives broadcast signals or broadcast associated information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communication component 108 further includes NFC (Near Field) Communication, Near Field Communication) module to facilitate short-range communication. For example, the NFC module can be based on RFID (Radio Frequency Identification, Radio Frequency Identification Technology, IrDA (Infrared) Data Association, Infrared Data Association technology, UWB (Ultra-Wideband) technology, BT (Bluetooth) technology and other technologies to achieve.

In an exemplary embodiment, the computer device 100 may be implemented by one or more ASICs (Application Specific Integrated Circuits), DSPs (Digital Signal) Processing, digital signal processor), PLD (Programmable Logic Device, FPGA (Field-Programmable Gate Array), controller, microcontroller, microprocessor or other electronic component implementation for performing phone number monitoring methods.

The specific manner in which the processor in the computer device 100 in this embodiment performs the operation will be described in detail in the embodiment of the method for monitoring the telephone number, and will not be described in detail herein.

As shown in FIG. 2, in one embodiment, a method for monitoring a telephone number is provided. The method for monitoring the telephone number can be applied to the computer device 100 shown in FIG. 1 , and specifically includes the following steps:

Step S110, determining a target telephone number according to the telephone number of the triggering operation.

When a human agent dials a customer's phone through the insurance system, the phone number used is stored in the insurance system.

The target phone number is the phone number that the agent triggers on the phone number in the customer information in the insurance system. For example, adding, editing, and the like to the telephone number of the customer information in the insurance system.

Optionally, the target phone number is a phone number that the agent edits and intends to save the phone number in the customer information in the insurance system.

For example, the target phone number is the phone number that the agent adds to the customer for the insurance system.

When the target telephone number is obtained according to the telephone number of the triggered operation, the telephone number dialed by the agent when dialing the customer's telephone through the insurance system may be obtained, and the called telephone number is determined as the target telephone number; or according to the agent in the insurance system When you add a phone number, you can get the phone number you added as the destination phone number; you can also get the target phone number in other ways.

In step S120, the telephone number comparison is performed according to the target telephone number, and it is determined whether there is a telephone number that is the same as the target telephone number.

As mentioned earlier, customer information is stored in the insurance system, and the telephone number is stored in the customer information of each customer of the insurance system.

Therefore, by comparing the target telephone number with the telephone number stored in the insurance system, it can be determined whether or not the same telephone number as the target telephone number exists in the insurance system.

When the telephone number is compared according to the target telephone number, each telephone number may be compared with the target telephone number in a random order; or each telephone number and the target telephone number may be sequentially arranged according to the time sequence of entering the insurance system by each telephone number. The comparison may be performed according to the chronological order of the customer information entered into the insurance system in the insurance system, and the telephone number may be compared with the target telephone number; or may be based on the digital characteristics and insurance of the target telephone number in advance. The phone numbers in the system are compared, the phone numbers with the same digital characteristics are determined, and the phones are used as the alternate phone numbers, and the alternate phone numbers are compared with the target phone numbers; other comparisons are possible. In this way, the comparison between the target telephone number and the telephone number stored in the insurance system is not limited here.

For example, when the target telephone number is 13500001234, 13500001234 is directly compared with each telephone number in the insurance system one by one.

For another example, when the target telephone number is 13500001234, the telephone number starting with 135 is first screened out from the telephone number of the data, and then the comparison is performed one by one.

Step S130, if there is a telephone number (Y) identical to the target telephone number, the operation related to the target telephone number is refused to be performed; if there is no telephone number identical to the target telephone number in the system, no processing is performed.

As previously mentioned, the target telephone number is the telephone number at which the agent performs an operation on the telephone number within the customer information in the insurance system.

The operation related to the target phone number includes adding a target phone number to the phone number item of the customer in the insurance system or changing the customer's phone number to the target phone number, and making a call with a certain customer by dialing the target phone number.

Generally, in an insurance system, a manual agent needs to add the phone number to the insurance system before dialing the phone number.

When there is a phone number in the insurance system that is the same as the target phone number, it indicates that the target phone number belongs to other customers in the insurance system, and if the target phone number is added to another customer, or is dialed with another customer When the phone is called, the phone number dialed is the target phone number, which is obviously caused by the operator's illegal operation or misoperation, which is to avoid such a situation.

For example, when the target telephone number M0 is compared with the telephone number in the insurance system, if the target telephone number M0 is already stored in the telephone number of the customer A1 in the insurance system, the agent performs the addition of the target telephone number M0 to The operation of customer A2 is obviously caused by the agent entering the wrong phone number or performing the illegal operation.

Therefore, by monitoring the phone number, the target phone number already exists in the insurance system, but the target phone number is still added to other customers. If there is a phone number with the same target phone number in the insurance system, the operation related to the target phone number is refused, for example, the target phone number is prohibited from being added to other customers in the insurance system, and the other phone number is prohibited from being passed to the other party. The customer makes a call, etc.

Optionally, when there is a phone number that is the same as the target phone number, the user with the same target phone number can be authenticated by the authority, and when the user has the operation authority, the operation of the target phone number is performed; When the permission is manipulated, the operation of the target phone number is refused.

By using the method as described above, by obtaining the target telephone number and then comparing the target telephone number with the telephone number, when it is determined that the same telephone number as the target telephone number exists in the system, the operation related to the target telephone number is refused. In order to realize the monitoring of the telephone number in the insurance system, the manual agent can avoid the personal editing of the customer's personal information, and ensure that the call object of the manual agent is the customer corresponding to the policy, thereby effectively ensuring the quality of the customer to confirm the relevant matters. Inspection requirements.

Optionally, FIG. 3 is a detailed description of step S110 in the method for monitoring a phone number according to the corresponding embodiment of FIG. 2. In the method for monitoring the phone number, step S110 may include the following steps:

Step S111, listening to the telephone dialing operation.

A telephone call is a trigger for a call.

You can listen to the call operation by listening to the trigger action of the dial button; you can also listen to the call operation by listening to the input of the numeric button; you can also listen to the call operation by other means.

In step S112, the telephone number corresponding to the telephone dialing operation is determined as the target telephone number.

When the telephone call operation is heard, the telephone number is determined as the target telephone number by obtaining the telephone number to be dialed.

By using the method as described above, when the telephone dialing operation is detected, the telephone number corresponding to the telephone dialing operation is confirmed as the target telephone number, and then the telephone number comparison is performed according to the target telephone number to realize the telephone call operation. The number is monitored, which effectively ensures the accuracy and real-time of obtaining the target telephone number, and avoids the manual agent to make a random call through the insurance system, thereby effectively monitoring the telephone number.

Optionally, FIG. 4 is a detailed description of step S110 in the method for monitoring a phone number according to the corresponding embodiment of FIG. 2. In the method for monitoring the phone number, step S110 may include the following steps:

Step S114, listening for an editing operation of the phone number item.

The editing operation is to add, delete, change, etc. the customer's phone number item.

The interception of the telephone call operation can be performed by listening to the input operation of the telephone number item.

In step S115, the phone number corresponding to the editing operation is determined as the target phone number.

When it is detected that an input operation is performed on the customer's telephone number item, the telephone number is determined as the target telephone number by obtaining the input telephone number.

By using the method as described above, when the editing operation of the telephone number item is detected, the telephone number corresponding to the editing operation is confirmed as the target telephone number, and then the telephone number comparison is performed according to the target telephone number, thereby realizing the telephone number item. The edited phone number is monitored, which effectively ensures the accuracy and real-time of obtaining the target phone number, and avoids the manual agent to modify or add the phone number through the insurance system, thereby effectively monitoring the phone number.

Optionally, FIG. 5 is a detailed description of step S120 in the method for monitoring a phone number according to the corresponding embodiment of FIG. 2. In the method for monitoring the phone number, step S120 may include the following steps:

Step S121, obtaining a phone number reference set.

The phone number reference set is a reference set of phone numbers stored in the insurance system.

When comparing phone numbers based on the target phone number, the target phone number must be compared to the phone number of the phone number reference set until the same phone number is found.

Optionally, when obtaining the phone number reference set, all the phone numbers stored in the insurance system may be extracted in advance to obtain a phone number reference set; or the phone number may be extracted one by one into the phone number reference set, and at the same time The phone number in the phone number reference set is compared with the target phone number; it is also possible to obtain the phone number reference set by other means.

Step S122: Perform screening of the phone number from the phone number reference set according to the number of the target phone number in the preset position, to obtain an alternate phone number.

In mainland China's telephone number, the mobile number is 11 digits, and the landline number (excluding the area code) is 7-8 digits. If the target telephone number is compared with each telephone number stored in the system by one digit, Will greatly affect the efficiency of the comparison.

The digital characteristics of the target phone number can reflect the digital characteristics of the target phone number.

According to the number of the target telephone number in the preset position, the telephone number reference set is pre-filtered to reduce the number of telephone numbers that are compared with the target telephone number, and the efficiency of the telephone number comparison is improved.

For example, when the target telephone number is 13500001234, the first three digits 135 of the target telephone number are used to filter out the telephone number beginning with 135 from the telephone number reference set, and then the selected telephone number is compared with the target telephone number one by one. .

For another example, when the target telephone number is 13500001234, the telephone number ending with 1234 is selected from the telephone number reference set according to the last four digits 1234 of the target telephone number, and then the selected telephone number is compared with the target telephone number one by one. Correct.

In step S123, the alternate phone number is compared with the target phone number one by one to determine whether there is a phone number that is the same as the target phone number.

Using the method as described above, by obtaining the telephone number reference set, and then filtering the telephone number from the telephone number reference set according to the number of the target telephone number at the preset position, the alternate telephone number is obtained, and the alternate telephone number and the target telephone are further obtained. The numbers are compared one by one, so that the telephone number that is compared with the target telephone number is significantly reduced, and the efficiency of judging whether there is the same telephone number as the target telephone number is greatly improved.

Optionally, FIG. 6 is a flowchart of another method for monitoring a phone number according to the corresponding embodiment of FIG. 2. In the method for monitoring the phone number, step S120 may include the following steps:

In step S210, if there is a phone number that is the same as the target phone number, the erroneous operation reminder information is generated according to the target phone number.

The misoperation reminder information is notification information generated based on the target telephone number to inform that the execution of the target telephone number is incorrect. For example, the misoperation reminder information is notification information to the operator or authority approval information for the leader to which the operator belongs.

As mentioned above, when there is the same phone number as the target phone number, indicating that the target phone number belongs to other customers in the insurance system, the operation of the target phone number is likely to be a violation or error by the agent. operating.

Therefore, when there is a telephone number that is the same as the target telephone number in the system, the erroneous operation reminding information is generated according to the target telephone number, and the erroneous operation reminding information is sent to the artificial seat that performs the operation on the target telephone number, and the execution is notified. The operation is incorrect; or the misoperation reminder information is sent to the leader of the artificial agent to supervise the execution operation by the leader to which it belongs.

For example, when the same telephone number as the target telephone number M0 exists in the insurance system, the notification information X1 and the authority approval information X2 are generated based on the target telephone number M0, and the notification information X1 is further transmitted to perform the operation on the target telephone number M0. The computer equipment where the artificial seat is located is erroneously reminded to operate the artificial seat, and the authority approval information X2 is sent to the system account of the leader of the manual agent who performs the operation on the target telephone number M0, so that the leader of the artificial seat belongs to The human agent is authorized to perform the operation for the target telephone number M0, thereby supervising the execution of the manual agent.

In step S220, the erroneous operation reminding information is sent to remind the user or the related user who performs the operation on the target telephone number.

With the method as described above, when there is the same telephone number as the target telephone number, the erroneous operation reminding information is generated according to the target telephone number, and the manual agent performing the operation on the target telephone number is erroneously alerted, and the manual is notified. The leader of the agent approves the authorization of the manual agent to perform the operation of the target telephone number, thereby avoiding the existence of the same telephone number in the insurance system and failing to perform the operation on the target telephone number, and ensuring effective monitoring of the telephone number. At the same time, the flexibility of monitoring the phone number is greatly improved.

Optionally, FIG. 7 is a detailed description of step S130 in the method for monitoring a phone number according to the corresponding embodiment of FIG. 2. In the method for monitoring the phone number, step S130 may include the following steps:

Step S131: Acquire a user authority level for operating the target telephone number.

The user privilege level is the privilege level to which the user who operates the target phone number belongs.

User classification management is achieved by setting different user privilege levels for different users.

Since the user privilege level is preset, each user corresponds to the corresponding user privilege level. Therefore, by determining the user who operates the target phone number, the corresponding user privilege level can be found according to the user.

In step S132, it is determined whether the user authority level is within a preset level range. If not (N), then step S133 is performed, and if yes (Y), the target phone number related operation is performed.

The level range is one or more user permission levels set in advance.

After obtaining the user permission level for operating the target phone number, by comparing and searching in the preset level range, it can be determined whether the user permission level is within the preset level range.

When the user authority level for operating the target telephone number is not within the preset level range, it indicates that the user operating the target telephone number does not have the operation authority, so the operation related to the target telephone number is cancelled; when the target telephone number is operated When the user authority level is within the preset level range, it indicates that the user who operates the target phone number has the operation authority, and thus the operation related to the target phone number is performed.

For example, if the telephone number M0 is incorrectly added to the customer K1, and the agent adds the telephone number M0 to the correctly corresponding customer K2, when it is found that the same telephone number as the telephone number M0 exists in the insurance system, it is necessary to The agent performs the judgment of the user level authority. When the agent has the operation authority, the phone number M0 is added to the customer information of the client K2; but when the agent does not have the operation authority, the agent is denied the phone number. M0 is added to the customer information of customer K2.

Step S133, the operation related to the target telephone number is cancelled.

With the method as described above, when there is the same telephone number as the target telephone number, the user authority level for operating the target telephone number is determined in advance, and when the user authority level is not within the preset level range, the target telephone is cancelled. The number-related operation, so as to avoid the existence of the same telephone number in the insurance system, the operation of the target telephone number is impossible, and the effective monitoring of the telephone number is ensured, and the flexibility of monitoring the telephone number is greatly improved. Sex.

As shown in FIG. 8, in an embodiment, a monitoring device for a telephone number is provided. The monitoring device of the telephone number may be integrated into the computer device 100, and may specifically include a target telephone number determining module 110 and a telephone number. The comparison module 120 and the operation rejection module 130.

The target phone number determining module 110 is configured to acquire a target phone number;

The phone number comparison module 120 is configured to perform a phone number comparison according to the target phone number, and determine whether there is a phone number that is the same as the target phone number;

The operation rejection module 130 is configured to refuse to perform the operation related to the target telephone number when there is a same telephone number as the target telephone number.

The implementation process of the functions and functions of the modules in the foregoing device is specifically described in the implementation process of the corresponding steps in the foregoing method for monitoring the telephone number, and details are not described herein again.

Optionally, as shown in FIG. 9, in the monitoring apparatus of the illustrated telephone number shown in FIG. 8, the target telephone number determining module 110 includes, but is not limited to, a telephone dialing operation listening unit 111 and a target telephone number determining unit 112. .

The telephone dials the operation listening unit 111 for intercepting the telephone dialing operation;

The target phone number determining unit 112 is configured to determine the phone number corresponding to the phone dialing operation as the target phone number.

Optionally, as shown in FIG. 10, in the monitoring apparatus of the illustrated telephone number shown in FIG. 8, the telephone number comparison module 120 includes, but is not limited to, a telephone number reference set obtaining unit 121, a telephone number screening unit 122, and The telephone number comparison unit 123.

a phone number reference set obtaining unit 121, configured to acquire a phone number reference set;

The phone number screening unit 122 is configured to perform screening of the phone number from the phone number reference set according to the target phone number to obtain an alternate phone number;

The phone number comparison unit 123 is configured to compare the candidate phone number and the target phone number one by one to determine whether there is a phone number that is the same as the target phone number.

Optionally, FIG. 11 is a block diagram of another apparatus for monitoring a telephone number according to the corresponding embodiment of FIG. 8. The monitoring apparatus of the telephone number further includes, but is not limited to, an error operation reminding information generating module 210 and an erroneous operation reminding information. Send module 220.

The erroneous operation reminding information generating module 210 is configured to generate erroneous operation reminding information according to the target telephone number when the same telephone number as the target telephone number exists;

The erroneous operation reminding information sending module 220 is configured to send the erroneous operation reminding information to remind the user or the related user who performs the operation on the target telephone number.

In one embodiment, a computer apparatus is presented that performs all or part of the steps of monitoring a telephone number as set forth above. The computer device includes:

At least one processor;

a memory communicatively coupled to the at least one processor; wherein

The memory stores instructions executable by the at least one processor, the instructions being executed by the at least one processor to enable the at least one processor to perform as illustrated in any of the above-described exemplary embodiments The method of monitoring the phone number.

In one embodiment, a storage medium storing computer readable instructions is provided, the computer readable instructions being executed by one or more processors, causing one or more processors to perform the monitoring method implementation of the telephone number described above The steps in the example.

A person skilled in the art can understand that all or part of the process of implementing the above embodiment method can be completed by a computer program to instruct related hardware, and the computer program can be stored in a computer readable storage medium. When executed, the flow of an embodiment of the methods as described above may be included. The foregoing storage medium may be a magnetic disk, an optical disk, or a read-only storage memory (Read-Only) Non-volatile storage media such as Memory, ROM), or random storage memory (Random Access Memory, RAM), etc.

The technical features of the above-described embodiments may be arbitrarily combined. For the sake of brevity of description, all possible combinations of the technical features in the above embodiments are not described. However, as long as there is no contradiction between the combinations of these technical features, All should be considered as the scope of this manual.

The above-mentioned embodiments are merely illustrative of several embodiments of the present application, and the description thereof is more specific and detailed, but is not to be construed as limiting the scope of the claims. It should be noted that a number of variations and modifications may be made by those skilled in the art without departing from the spirit and scope of the present application. Therefore, the scope of the invention should be determined by the appended claims.

Claims

A method for monitoring a telephone number, characterized in that the method comprises:

Determining the target phone number based on the phone number that triggered the operation;

Performing a telephone number comparison according to the target telephone number, and determining whether there is a telephone number that is the same as the target telephone number;

If there is a phone number that is the same as the target phone number, the operation related to the target phone number is refused.
The method of claim 1 wherein said step of determining a target telephone number based on the telephone number of the triggering operation comprises:

Listening to the call;

The telephone number corresponding to the telephone dialing operation is determined as the target telephone number.
The method of claim 1 wherein said step of determining a target telephone number based on a telephone number of the triggering operation comprises:

Listening for editing operations on phone number entries;

The phone number corresponding to the editing operation is determined as the target phone number.
The method according to claim 1, wherein said step of performing a telephone number comparison based on said target telephone number and determining whether a telephone number identical to said target telephone number is present comprises:

Obtain a phone number reference set;

Selecting a phone number from the phone number reference set according to a number of the target phone number at a preset location to obtain an alternate phone number;

Comparing the alternate phone number and the target phone number one by one to determine whether there is a phone number that is the same as the target phone number.
The method of claim 1 wherein the method further comprises:

If there is a phone number that is the same as the target phone number, generating a misoperation reminder message according to the target phone number;

Sending the erroneous operation reminding information to remind the user or related user who performs the operation on the target telephone number.
The method of claim 1 wherein said step of rejecting said operation associated with said target telephone number comprises:

Obtaining a user authority level for operating the target phone number;

Determining whether the user permission level is within a preset level range, and if not,

Undo the operation related to the target phone number.
A device for monitoring a telephone number, characterized in that the device comprises:

a target phone number determining module, configured to determine a target phone number according to a phone number that triggers the operation;

a phone number comparison module, configured to perform a phone number comparison according to the target phone number, and determine whether there is a phone number that is the same as the target phone number;

An operation rejection module is configured to refuse to perform an operation related to the target telephone number when there is a same telephone number as the target telephone number.
The apparatus according to claim 7, wherein said target telephone number determining module is further configured to:

Listening to the call;

The telephone number corresponding to the telephone dialing operation is determined as the target telephone number.
The apparatus according to claim 7, wherein said target telephone number determining module is further configured to:

Listening for editing operations on phone number entries;

The phone number corresponding to the editing operation is determined as the target phone number.
The apparatus of claim 7 wherein said telephone number comparison module is further for:

Obtain a phone number reference set;

Selecting a phone number from the phone number reference set according to a number of the target phone number at a preset location to obtain an alternate phone number;

Comparing the alternate phone number and the target phone number one by one to determine whether there is a phone number that is the same as the target phone number.
The device of claim 7, wherein the method further comprises:

The erroneous operation reminding information generating module is configured to generate a erroneous operation reminding information according to the target telephone number if the same telephone number as the target telephone number exists;

The erroneous operation reminding information sending module is configured to send the erroneous operation reminding information to remind the user or the related user who performs the operation on the target telephone number.
The apparatus of claim 7, wherein the operation rejection module is further configured to:

Obtaining a user authority level for operating the target phone number;

Determining whether the user permission level is within a preset level range, and if not,

Undo the operation related to the target phone number.
A computer device comprising a memory and a processor, the memory storing computer readable instructions, the computer readable instructions being executed by the processor, such that the processor executes:

Determining the target phone number based on the phone number that triggered the operation;

Performing a telephone number comparison according to the target telephone number, and determining whether there is a telephone number that is the same as the target telephone number;

If there is a phone number that is the same as the target phone number, the operation related to the target phone number is refused.
The computer device according to claim 13, wherein the determining the target telephone number based on the telephone number of the triggering operation comprises:

Listening to the call;

The telephone number corresponding to the telephone dialing operation is determined as the target telephone number.
The computer device according to claim 13, wherein said determining a target telephone number based on a telephone number of the triggering operation comprises:

Listening for editing operations on phone number entries;

The phone number corresponding to the editing operation is determined as the target phone number.
The computer device according to claim 13, wherein said comparing said telephone number based on said target telephone number, determining whether or not there is a telephone number identical to said target telephone number comprises:

Obtain a phone number reference set;

Selecting a phone number from the phone number reference set according to a number of the target phone number at a preset location to obtain an alternate phone number;

Comparing the alternate phone number and the target phone number one by one to determine whether there is a phone number that is the same as the target phone number.
The computer apparatus of claim 13 wherein said computer readable instructions are executed by said processor such that said processor further executes:

If there is a phone number that is the same as the target phone number, generating a misoperation reminder message according to the target phone number;

Sending the erroneous operation reminding information to remind the user or related user who performs the operation on the target telephone number.
The computer device according to claim 13, wherein said refusing to perform said target telephone number related operation comprises:

Obtaining a user authority level for operating the target phone number;

Determining whether the user permission level is within a preset level range, and if not,

Undo the operation related to the target phone number.
A computer readable storage medium storing computer readable instructions, when executed by one or more processors, causing one or more processors to execute:

Determining the target phone number based on the phone number that triggered the operation;

Performing a telephone number comparison according to the target telephone number, and determining whether there is a telephone number that is the same as the target telephone number;

If there is a phone number that is the same as the target phone number, the operation related to the target phone number is refused.
The computer readable storage medium of claim 19, wherein the determining the target telephone number based on the telephone number of the triggering operation comprises:

Listening to the call;

The telephone number corresponding to the telephone dialing operation is determined as the target telephone number.
The computer readable storage medium of claim 19, wherein the determining the target telephone number based on the telephone number of the triggering operation comprises:

Listening for editing operations on phone number entries;

The phone number corresponding to the editing operation is determined as the target phone number.
The computer readable storage medium according to claim 19, wherein said performing a telephone number comparison based on said target telephone number, determining whether a telephone number identical to said target telephone number is present comprises:

Obtain a phone number reference set;

Selecting a phone number from the phone number reference set according to a number of the target phone number at a preset location to obtain an alternate phone number;

Comparing the alternate phone number and the target phone number one by one to determine whether there is a phone number that is the same as the target phone number.
The computer readable storage medium of claim 19, wherein the computer readable instructions are executed by one or more processors such that the one or more processors further execute:

If there is a phone number that is the same as the target phone number, generating a misoperation reminder message according to the target phone number;

Sending the erroneous operation reminding information to remind the user or related user who performs the operation on the target telephone number.
The computer readable storage medium of claim 19, wherein the refusing to perform the operation associated with the target phone number comprises:

Obtaining a user authority level for operating the target phone number;

Determining whether the user permission level is within a preset level range, and if not,

Undo the operation related to the target phone number.