WO2019179328A1

WO2019179328A1 - Work item management method and device

Info

Publication number: WO2019179328A1
Application number: PCT/CN2019/077747
Authority: WO
Inventors: 方奕东; 余鹏; 夏天
Original assignee: 阿里巴巴集团控股有限公司
Priority date: 2018-03-22
Filing date: 2019-03-12
Publication date: 2019-09-26
Also published as: CN110298522A

Abstract

Provided are a work item management method and device. The method comprises: acquiring a work item to be processed, and setting a corresponding main priority for the work item to be processed (202A); and setting an auxiliary priority for the work item to be processed according to a received auxiliary priority setting instruction, wherein the auxiliary priority is used for classifying work items to be processed which have the same main priority (204A).

Description

Work item management method and device

The present application claims the priority of the Chinese Patent Application No. 20110123 808, filed on Mar. 22, 2011, the entire disclosure of which is hereby incorporated by reference.

Technical field

One or more embodiments of the present disclosure relate to the field of data processing technologies, and in particular, to a method and apparatus for managing work items.

Background technique

In the related art, the management of work items often involves two roles: the submitter and the processor. After the submitter creates the work item, the corresponding priority is set for the work item, and then the work item is submitted to the processor; and after the work item receives the work item, the work item is sorted according to the priority of the work item, so that the work order is in order of preference. Process each work item in turn.

However, the priority is usually only urgent, high, medium, and low, so that the processor may face many work items of the same priority at the same time, which makes it difficult for the processor to make a reasonable distinction between these work items. If the number of priorities is increased, for example, the number of priorities is increased to 1000, although the number of work items can theoretically be met, it will actually make it difficult for the submitter to set the priority of each work item reasonably.

Summary of the invention

In view of this, one or more embodiments of the present specification provide a method and apparatus for managing work items.

To achieve the above object, one or more embodiments of the present specification provide the following technical solutions:

According to a first aspect of one or more embodiments of the present specification, a method for managing a work item is provided, including:

Obtaining a work item to be processed, where the to-be-processed work item is set with a corresponding primary priority;

And setting an auxiliary priority for the to-be-processed work item according to the received auxiliary priority setting instruction, where the auxiliary priority is used to divide the to-be-processed work item having the same primary priority.

According to a second aspect of one or more embodiments of the present specification, a method for managing a work item is provided, including:

Obtaining a first to-be-processed work item and a second to-be-processed work item, where the first to-be-processed work item and the second to-be-processed work item are set to have the same primary priority;

And setting a first auxiliary priority for the first to-be-processed work item and a second auxiliary priority for the second to-be-processed work item, according to the received auxiliary priority setting instruction, to the first pending The work item and the second pending work item are divided.

According to a third aspect of one or more embodiments of the present specification, a management apparatus for a work item is provided, including:

Acquiring a unit to obtain a work item to be processed, where the to-be-processed work item is set with a corresponding primary priority;

And a setting unit, configured to set an auxiliary priority for the to-be-processed work item according to the received auxiliary priority setting instruction, where the auxiliary priority is used to divide the to-be-processed work item having the same primary priority.

According to a fourth aspect of one or more embodiments of the present specification, a management apparatus for a work item is provided, including:

Acquiring a unit to obtain a first to-be-processed work item and a second to-be-processed work item, where the first to-be-processed work item and the second to-be-processed work item are set to have the same primary priority;

a setting unit, configured to set a first auxiliary priority for the first to-be-processed work item and a second auxiliary priority for the second to-be-processed work item according to the received auxiliary priority setting instruction, to A work item to be processed and the second work item to be processed are divided.

DRAWINGS

FIG. 1 is a schematic structural diagram of a management system of a work item according to an exemplary embodiment;

2A is a flowchart of a method for managing a work item according to an exemplary embodiment;

2B is a flowchart of a method for managing a work item according to an exemplary embodiment;

FIG. 3 is a schematic diagram of an interface for creating a work item according to an exemplary embodiment;

4 is a schematic diagram of an interface of a work item list provided by an exemplary embodiment;

FIG. 5 is a schematic diagram of an editing priority provided by an exemplary embodiment; FIG.

6 is a schematic diagram of an interface of another work item list provided by an exemplary embodiment;

FIG. 7 is a schematic diagram of another interface of a work item list provided by an exemplary embodiment; FIG.

FIG. 8 is a schematic diagram of an interface of another work item list provided by an exemplary embodiment; FIG.

FIG. 9 is a schematic structural diagram of an apparatus according to an exemplary embodiment;

FIG. 10 is a block diagram of a management apparatus for a work item according to an exemplary embodiment; FIG.

FIG. 11 is a block diagram of a management apparatus for a work item according to an exemplary embodiment.

detailed description

Exemplary embodiments will be described in detail herein, examples of which are illustrated in the accompanying drawings. The following description refers to the same or similar elements in the different figures unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with one or more embodiments of the specification. Instead, they are merely examples of devices and methods consistent with aspects of one or more embodiments of the present specification as detailed in the appended claims.

It should be noted that the steps of the corresponding method are not necessarily performed in the order shown and described in the specification in other embodiments. In some other embodiments, the method may include more or fewer steps than those described herein. In addition, the individual steps described in this specification may be decomposed into multiple steps for description in other embodiments; while the multiple steps described in this specification may be combined into a single step in other embodiments. description.

In an embodiment, the management scheme of the work item of the present specification may be applied to an electronic device, such as a mobile phone, a PC, a tablet device, a notebook computer, a PDA (Personal Digital Assistants), and a wearable device. (such as smart glasses, smart watches, etc.), etc., one or more embodiments of the present specification are not limited thereto. During operation, the electronic device can run a management system of the work item to implement the management scheme of the work item of the present specification. Wherein, the application of the work item management system can be pre-installed on the electronic device, so that the management system of the work item can be started and run on the electronic device; of course, when adopting technologies such as HTML5, there is no need for the electronic device The corresponding application is installed on it to get the management system for the work item.

In an embodiment, FIG. 1 is a schematic structural diagram of a management system of a work item provided by an exemplary embodiment. The management system of the work item may include the server 11, the network 12, and several electronic devices as shown in FIG. 1, for example, the electronic device may include the PC 13, the PC 14. In the running process, the server 11 can run the program on the server side of the management system of the work item to implement related processing functions; and the PC 13 and the PC 14 can run the client of the management system of the work item during the running process. The program on the side implements related functions such as display and human-computer interaction, so that the management system of the work item is implemented between the server 11 and the PC 13 and the PC 14.

The server 11 may be a physical server including a separate host, or the server 11 may be a virtual server hosted by the host cluster. In addition to the PC13 and PC14 described above, the electronic device may include other types of devices as follows: mobile phones, tablet devices, notebook computers, personal digital assistants (PDAs), and wearable devices (such as smart glasses, smart watches, etc.). And the like, one or more embodiments of the present specification are not limited thereto. For the network 12 that interacts between the PC 13, the PC 14 and the server 11, various types of wired or wireless networks may be included. In an embodiment, the network 12 may include a Public Switched Telephone Network (PSTN) and the Internet. It should be noted that the application of the client of the work item management system can be pre-installed on the electronic device so that the client can be launched and run on the electronic device; of course, when adopting an online "customer such as HTML5 technology" At the end, the client can be obtained and run without installing the corresponding application on the electronic device.

FIG. 2A is a flowchart of a method for managing a work item according to an exemplary embodiment. As shown in FIG. 2A, the method can be applied to the submitting party side of the work item to be processed (for example, an electronic device or a server registered with the submitting party's account) or the processing side (for example, an electronic device or server registered with the processing party's account number). ), can include the following steps:

Step 202A: Acquire a work item to be processed, and the work item to be processed is set with a corresponding main priority.

In an embodiment, the primary priority may be set by the submitter of the work item to be processed. For example, the submitter may set a corresponding primary priority for the work item to be processed in advance, and then submit the pending work item with the primary priority to the processing party for processing. In other embodiments, the primary priority may also be set by other roles, such as by the processor, and this specification does not limit this.

Step 204A: Set an auxiliary priority for the to-be-processed work item according to the received auxiliary priority setting instruction, where the auxiliary priority is used to divide the to-be-processed work item having the same primary priority.

In an embodiment, the auxiliary priority setting instruction may be from a processing party of the work item to be processed, and the processing party sets the auxiliary priority of the work item to be processed according to the processing plan in the actual situation. In other embodiments, the auxiliary priority may also be set by other roles, such as by the submitting party, and this specification does not limit this.

In an embodiment, before submitting the work item to be processed, the submitter sets a corresponding primary priority for the work item to be processed according to factors such as a project development plan, and submits the work item to be processed to the processor; The priority setting process is actually similar to the priority setting process in the related art, and thus does not bring additional workload or processing difficulty to the submitter. Then, after the processing party obtains the to-be-processed work item, in particular, if there are multiple work items to be processed having the same main priority, the work item to be processed may be further processed according to factors such as the development progress in the actual work process. Set the auxiliary priority to further differentiate the pending work items with the same primary priority.

In an embodiment, the work items to be processed may be first sorted according to the value of the corresponding primary priority; if there are multiple work items to be processed having the same value of the primary priority, further according to the corresponding The auxiliary priority sorts the plurality of work items to be processed to ensure that all pending work items can be distinguished.

In an embodiment, for a plurality of to-be-processed work items having the same value of the primary priority, when the plurality of work items to be processed are set with the auxiliary priority, the value of the corresponding auxiliary priority may be used. Sorting the plurality of work items to be processed. For example, it is assumed that the work item to be processed includes work items 1 to 5, wherein the work priority of work item 1 is urgent, the work priority of work items 2 to 4 is high, and the work priority of work item 5 is low, then it can be determined : The importance of work item 1 (here, the importance level is used as an example, it can also be used to represent other dimensions such as urgency and degree of concern), the highest, the first, the work item 5 is the least important, and the last is working. The importance of items 2 to 4 is between work item 1 and work item 5; further, if work items 2 to 4 are provided with auxiliary priorities, such as work item 2, the auxiliary priority is 3, work item 3 The auxiliary priority is 5, and the auxiliary priority of the work item 4 is 2. Then, it can be determined that, according to the value of the auxiliary priority of the work items 2 to 4, the importance degree of the three is determined as the work item 4> work item 2> Work item 3; therefore, according to the importance degree of work items 1 to 5, the corresponding arrangement order is: work item 1> work item 4> work item 2> work item 3> work item 5.

In an embodiment, for a plurality of to-be-processed work items having the same value of the primary priority, when there are some work items to be processed in which the auxiliary priority is not set in the plurality of to-be-processed work items, according to the corresponding auxiliary The value of the priority is sorted, and the work items to be processed with the auxiliary priority are sorted, and the work items to be processed without the auxiliary priority are arranged after the work item to be processed with the auxiliary priority set. For example, it is assumed that the work item to be processed includes work items 1 to 5, wherein the work priority of work item 1 is urgent, the work priority of work items 2 to 4 is high, and the work priority of work item 5 is low, then it can be determined : The importance of work item 1 (here, the importance level is used as an example, it can also be used to represent other dimensions such as urgency and degree of concern), the highest, the first, the work item 5 is the least important, and the last is working. The importance of items 2 to 4 is between work item 1 and work item 5; further, if work items 2 to 3 have auxiliary priorities and work items 4 do not have auxiliary priorities, it is possible to determine the importance of work items 4. The degree is lower than the work items 2 to 3, and assuming that the auxiliary priority of the work item 2 is 3 and the auxiliary priority of the work item 3 is 5, it can be determined that the three priorities are determined according to the auxiliary priorities of the work items 2 to 4. The importance degree is work item 2> work item 3> work item 4; therefore, according to the importance degree of work items 1 to 5, the corresponding order is: work item 1> work item 2> work item 3> work item 4> Work item 5.

In an embodiment, at least one of a primary priority and an auxiliary priority of the to-be-processed work item may be adjusted according to the received priority adjustment instruction. In the actual processing, there may be changes in the work plan and project requirements. Therefore, the primary priority or the auxiliary priority can be adjusted according to the actual situation, or the primary priority and the auxiliary priority can be adjusted at the same time. The priority adjustment instruction may be derived from the submitter, the processor or other roles of the work item to be processed, and the present specification does not limit this.

In an embodiment, the auxiliary priority may be used to divide a work item to be processed having the same primary priority in at least one of the following dimensions: importance level, urgency, degree of concern (ie, pending work) The extent to which the processor of the item or other user pays attention to the work item to be processed, etc., is not limited in this specification. Taking the importance level as an example, when the value of the auxiliary priority is larger, it indicates that the corresponding work item is more important; similarly, in the case of urgency, when the value of the auxiliary priority is larger, it indicates that the corresponding The more urgent the work item to be processed is; similarly, taking the degree of attention as an example, when the value of the auxiliary priority is larger, it indicates that the processor or other user of the work item to be processed pays more attention to the corresponding work item to be processed. Among them, the degree of importance, urgency, degree of concern or other dimensions can exist at the same time, such as important and urgent pending work items; but there is no necessary relationship, for example, the important work items to be processed are not necessarily very Urgent, and for example, a high level of pending work items is not necessarily very important.

FIG. 2B is a flowchart of another method for managing work items provided by an exemplary embodiment. As shown in FIG. 2B, the method can be applied to the submitting party side of the work item to be processed (for example, an electronic device or a server registered with the submitting party's account) or the processing side (for example, an electronic device or server registered with the processing party's account number). ), can include the following steps:

Step 202B: Acquire a first to-be-processed work item and a second to-be-processed work item, where the first to-be-processed work item and the second to-be-processed work item are set to the same primary priority.

In an embodiment, the primary priority may be set by the first pending work item and the submitter of the second pending work item. For example, the submitting party may set a corresponding primary priority for the first pending work item and the second pending work item, and then submit the first pending work item and the second pending work item with the primary priority to the The processor processes it. In other embodiments, the primary priority may also be set by other roles, such as by the processor, and this specification does not limit this.

Step 204B, according to the received auxiliary priority setting instruction, set a first auxiliary priority for the first to-be-processed work item, and a second auxiliary priority for the second to-be-processed work item, to A work item to be processed and the second work item to be processed are divided.

In an embodiment, the auxiliary priority setting instruction may be from the processing party of the first to-be-processed work item and the second to-be-processed work item, and the first pending work item is processed by the processing party according to the processing plan in the actual situation. And the auxiliary priority of the second to-be-processed work item is set. In other embodiments, the auxiliary priority may also be set by other roles, such as by the submitting party, and this specification does not limit this.

In an embodiment, before submitting the first to-be-processed work item and the second to-be-processed work item, the submitter sets corresponding conditions for the first to-be-processed work item and the second to-be-processed work item according to factors such as a project development plan and the like. The primary priority level, and the first pending work item and the second pending work item are submitted to the processing party; the setting process of the primary priority is actually similar to the priority setting process in the related art, and thus will not be given The submitter brings extra work or processing difficulty. Then, after obtaining the first to-be-processed work item and the second to-be-processed work item, the processing party may further set the first to-be-processed work item and the second to-be-processed work item according to factors such as development progress in the actual work process. Auxiliary priority to further differentiate between pending work items with the same primary priority.

In an embodiment, the work items to be processed may be first sorted according to the value of the corresponding primary priority; because the values of the primary priority of the first pending work item and the second pending work item are the same, The first to-be-processed work item and the second to-be-processed work item are further sorted according to the corresponding auxiliary priority, so as to ensure that all the pending work items can be distinguished.

It should be noted that the first pending work item and the second pending work item in the present application are only for distinguishing between any two work items to be processed, such as any two work items a of the above work items 1 to 5 and The work item b can be used as the first work item to be processed and the second work item to be processed as described above, so as to be applicable to the work item management scheme of the present specification.

In an embodiment, at least one of a primary priority and an auxiliary priority of the first pending work item or the second pending work item may be adjusted according to the received priority adjustment instruction. In the actual processing, there may be changes in the work plan and project requirements. Therefore, the primary priority or the auxiliary priority can be adjusted according to the actual situation, or the primary priority and the auxiliary priority can be adjusted at the same time. The priority adjustment instruction may be derived from the submitter, the processor, or other roles of the first to-be-processed work item or the second to-be-processed work item, which is not limited in this specification.

In an embodiment, the auxiliary priority may be used to divide the first pending work item and the second pending work item having the same primary priority in at least one of the following dimensions: importance, emergency Degree, degree of concern (ie, the degree of attention of the first pending work item and the second pending work item or other user to the first pending work item and the second pending work item), etc., this specification is not correct This is a limitation. Taking the importance level as an example, when the value of the auxiliary priority is larger, it indicates that the corresponding work item is more important; similarly, in the case of urgency, when the value of the auxiliary priority is larger, it indicates that the corresponding The more urgent the work item to be processed is; similarly, taking the degree of attention as an example, when the value of the auxiliary priority is larger, it indicates that the processor or other user of the work item to be processed pays more attention to the corresponding work item to be processed. Among them, the degree of importance, urgency, degree of concern or other dimensions can exist at the same time, such as important and urgent pending work items; but there is no necessary relationship, for example, the important work items to be processed are not necessarily very Urgent, and for example, a high level of pending work items is not necessarily very important.

For ease of understanding, the technical solutions of one or more embodiments of the present specification are described below in conjunction with the interface presentation content in the work item management process. It is assumed that the user A uses the PC 13 shown in FIG. 1 and the user B uses the PC 14 shown in FIG. 1 , wherein the client 13 and the client 14 of the management system running the work item on the PC 14 and the PC 14 run the server of the management system with the work item on the server 11 . .

User A can create a work item through a client running on the PC 13. For example, FIG. 3 is a schematic diagram of an interface for creating a work item according to an exemplary embodiment. As shown in FIG. 3, the PC 13 can provide the user A with a work item creation interface 300, which includes several options, such as "name", "type", "home item", "associated item", "priority". "Level", "Assigned to", etc., can be set by User A. The “priority” option allows the user A to prioritize the work items that need to be created currently; as shown in FIG. 3, the priorities in the work item creation interface 300 may include “primary priority” and “auxiliary priority”. In the "two levels", user A usually has to set "primary priority", while "auxiliary priority" does not have to be set.

In an embodiment, user A can trigger an optional priority type, such as emergency, high, medium, low, etc., by triggering the selection box 31 to set the primary priority of the currently created work item. Further, the user A can set the auxiliary priority of the currently created work item in the selection box 32 by triggering the selection box 32; wherein the auxiliary priority level can adopt a digital value, such as an integer or a decimal, etc. Do not limit this.

User A can complete the creation of the corresponding work item by triggering the "Complete" option on the work item creation interface 300, and assign the work item "XX Problem Optimization" to the user B; in other words, in this embodiment, the user A is The submitter role of the work item "XX Problem Optimization" and User B are the handler roles of the work item. FIG. 4 is a schematic diagram of an interface of a work item list provided by an exemplary embodiment; as shown in FIG. 4, the PC 14 may display the work item list interface 400 to the user B to view all pending items through the work item list interface 400. Work items, such as the work item "XX Problem Optimization" created by User A through the embodiment shown in FIG. 3, and other work items such as "XX Feature Development" and "AA Feature Development".

In the work item list interface 400, the priority of each work item can be respectively displayed, for example, the work item "XX problem optimization" has priority of "emergency", and the work item "XX feature development" has priority of "emergency". The priority of the work item "AA Feature Development" is "Medium" or the like; in other words, User A sets the primary priority only for the above work item, and does not set the auxiliary priority. Then, for the work item "XX problem optimization" and the work item "XX feature development", since the main priority is "emergency" and the auxiliary priority is not set, the importance of the two work items cannot be effectively performed. Differentiate, and can not effectively sort the two work items according to this, for example, in Figure 4, the work item "XX problem optimization" is arranged above the work item "XX feature development" according to the creation order of the work item (or called "Front"; in particular, in the case where the number of work items at User B is increasing, more work items with a primary priority of "emergency" may occur, which will seriously affect the work efficiency of User B.

Therefore, the user B can set the auxiliary priority for the work items in the work item list interface 400 to achieve the degree of importance division by the auxiliary priority. For example, as shown in FIG. 4, an "Edit" option is displayed next to the "Priority" parameter of each work item, such as an edit option 41 corresponding to the work item "XX Problem Optimization" and an edit option corresponding to the work item "XX Feature Development". 42. The editing option 43 corresponding to the work item "AA feature development".

FIG. 5 is a schematic diagram of an editing priority provided by an exemplary embodiment. Taking the work item "XX problem optimization" as an example: when it is detected that the user B triggers the editing option 41 shown in FIG. 4, the PC 14 can display the option 51 corresponding to the primary priority and the option 52 corresponding to the auxiliary priority; By triggering the option 51, the user B can adjust the primary priority of the work item "XX problem optimization", and by triggering the option 52, the user B can set the value of the auxiliary priority for the work item "XX problem optimization". For example, the auxiliary priority set in FIG. 5 is 2. In the editing state shown in FIG. 5, the above-mentioned editing option 41 is switched to the completion option 53 shown in FIG. 5. When the user B triggers the completion option 53, the priority editing of the work item "XX problem optimization" can be completed. operating.

FIG. 6 is a schematic diagram of an interface of another work item list provided by an exemplary embodiment. As shown in FIG. 6, it is assumed that the priority set by the user B for the work item "XX problem optimization" is "emergency-2", indicating that the primary priority is "emergency" and the auxiliary priority is "2". Then when the priority of the work item "XX feature development" is "emergency", it can be considered that the work item "XX problem optimization" with the auxiliary priority is more important than the work item "XX feature development" without the auxiliary priority. The work item "XX Problem Optimization" is arranged above the work item "XX Feature Development". In addition, as shown in FIG. 6, for the work item "XX problem optimization" that has been set (whether user B sets itself or set by user A) primary priority and auxiliary priority, user B can trigger editing by Option 41, continue to edit its primary or secondary priority.

Similar to the above embodiment, the user B can also perform priority editing on other work items in the work item list interface 400, for example, by triggering the edit option 42 to edit the work item "XX feature development" by triggering the edit option. 43 can edit the work item "AA feature development" and the like. For example, FIG. 7 is a schematic diagram of an interface of another work item list provided by an exemplary embodiment; as shown in FIG. 7, it is assumed that user B sets the priority of the work item “XX problem optimization” to “emergency-2”. If the priority of the work item "XX feature development" is set to "emergency-1", then although the primary priority of both work items is "emergency", since the value of the auxiliary priority is different, it can be determined as The work item "XX Feature Development" is more important than the work item "XX Problem Optimization", so the work item "XX Problem Optimization" is arranged above the work item "XX Feature Development".

In addition, the value of the auxiliary priority is not necessarily an integer. For example, FIG. 8 is a schematic diagram of an interface of another work item list provided by an exemplary embodiment; as shown in FIG. 8, the user B sets the priority of the work item “XX problem optimization” to “emergency-2”. After setting the priority of the work item "XX Feature Development" to "Emergency-1", if User A assigns the work item "Scan Code Payment", and User B considers that the importance is in the work item "XX Problem Optimization" Between the work item "XX feature development", then user B can set the value of the auxiliary priority of the work item "scan code payment" to 1.5, so that the work item "scan code payment" is arranged in the work item " After the development of XX features, before the work item "optimization of XX problems".

FIG. 9 is a schematic structural diagram of an apparatus provided by an exemplary embodiment. Referring to FIG. 9, at the hardware level, the device includes a processor 902, an internal bus 904, a network interface 906, a memory 908, and a non-volatile memory 910, and of course may also include hardware required for other services. The processor 902 reads the corresponding computer program from the non-volatile memory 910 into the memory 908 and then operates to form a management device for the work item on a logical level. Of course, in addition to the software implementation, one or more embodiments of the present specification do not exclude other implementation manners, such as a logic device or a combination of software and hardware, etc., that is, the execution body of the following processing flow is not limited to each. A logical unit, which can also be a hardware or logic device.

In an embodiment, referring to FIG. 10, in the software implementation, the management device of the work item may include:

The obtaining unit 1001 is configured to obtain a work item to be processed, where the to-be-processed work item is set with a corresponding primary priority;

The setting unit 1002 sets an auxiliary priority for the to-be-processed work item according to the received auxiliary priority setting instruction, where the auxiliary priority is used to divide the to-be-processed work item having the same primary priority.

Optionally, the primary priority is set by the submitter of the to-be-processed work item, and the auxiliary priority setting instruction is from a processing party of the to-be-processed work item.

Optionally, it also includes:

The primary priority sorting unit 1003 sorts the to-be-processed work items according to the value of the corresponding primary priority.

The auxiliary priority sorting unit 1004 sorts the plurality of work items to be processed according to the corresponding auxiliary priority when there are multiple work items to be processed having the same value of the main priority.

Optionally, the auxiliary prioritization unit 1004 is specifically configured to:

When the plurality of to-be-processed work items are all set with the auxiliary priority, the plurality of work items to be processed are sorted according to the value of the corresponding auxiliary priority.

When there are some work items to be processed in which the auxiliary priority is not set in the plurality of to-be-processed work items, the work items to be processed with the auxiliary priority are sorted according to the value of the corresponding auxiliary priority;

The pending work items for which the auxiliary priority is not set are arranged after the pending work item set with the auxiliary priority.

Optionally, it also includes:

The adjusting unit 1005 adjusts at least one of a primary priority and an auxiliary priority of the to-be-processed work item according to the received priority adjustment instruction.

Optionally, the auxiliary priority is used to divide the to-be-processed work items having the same primary priority in at least one of the following dimensions: importance level, urgency, and degree of concern.

In another embodiment, referring to FIG. 11, in the software implementation, the management device of the work item may include:

The obtaining unit 1101 is configured to acquire a first to-be-processed work item and a second to-be-processed work item, where the first to-be-processed work item and the second to-be-processed work item are set to have the same primary priority;

The setting unit 1102, according to the received auxiliary priority setting instruction, set a first auxiliary priority for the first to-be-processed work item, and set a second auxiliary priority for the second to-be-processed work item, to The first to-be-processed work item and the second to-be-processed work item are divided.

The system, device, module or unit illustrated in the above embodiments may be implemented by a computer chip or an entity, or by a product having a certain function. A typical implementation device is a computer, and the specific form of the computer may be a personal computer, a laptop computer, a cellular phone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email transceiver, and a game control. A combination of a tablet, a tablet, a wearable device, or any of these devices.

In a typical configuration, a computer includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.

The memory may include non-persistent memory, random access memory (RAM), and/or non-volatile memory in a computer readable medium, such as read only memory (ROM) or flash memory. Memory is an example of a computer readable medium.

Computer readable media includes both permanent and non-persistent, removable and non-removable media. Information storage can be implemented by any method or technology. The information can be computer readable instructions, data structures, modules of programs, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read only memory. (ROM), electrically erasable programmable read only memory (EEPROM), flash memory or other memory technology, compact disk read only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, Magnetic cassette tape, disk storage, quantum memory, graphene-based storage media or other magnetic storage devices or any other non-transporting media can be used to store information that can be accessed by a computing device. As defined herein, computer readable media does not include temporary storage of computer readable media, such as modulated data signals and carrier waves.

It is also to be understood that the terms "comprises" or "comprising" or "comprising" or any other variations are intended to encompass a non-exclusive inclusion, such that a process, method, article, Other elements not explicitly listed, or elements that are inherent to such a process, method, commodity, or equipment. An element defined by the phrase "comprising a ..." does not exclude the presence of additional equivalent elements in the process, method, item, or device including the element.

The foregoing description of the specific embodiments of the specification has been described. Other embodiments are within the scope of the following claims. In some cases, the actions or steps recited in the claims can be performed in a different order than the embodiments and still achieve the desired results. In addition, the processes depicted in the figures are not necessarily in a particular order or in a sequential order to achieve the desired results. In some embodiments, multi-processing object processing and parallel processing are also possible or may be advantageous.

The terms used in one or more embodiments of the specification are for the purpose of describing particular embodiments, and are not intended to limit one or more embodiments. The singular forms "a", "the", and "the" It should also be understood that the term "and/or" as used herein refers to and encompasses any and all possible combinations of one or more of the associated listed items.

It should be understood that although the terms first, second, third, etc. may be used to describe various information in one or more embodiments of the specification, the information should not be limited to these terms. These terms are only used to distinguish the same type of information from each other. For example, the first information may also be referred to as the second information without departing from the scope of one or more embodiments of the present disclosure. Similarly, the second information may also be referred to as the first information. Depending on the context, the word "if" as used herein may be interpreted as "when" or "when" or "in response to a determination."

The above is only a preferred embodiment of one or more embodiments of the present specification, and is not intended to limit one or more embodiments of the present specification, which is within the spirit and principles of one or more embodiments of the present specification, Any modifications, equivalent substitutions, improvements, etc., are intended to be included within the scope of the protection of one or more embodiments.

Claims

A method for managing a work item, comprising:

Obtaining a work item to be processed, where the to-be-processed work item is set with a corresponding primary priority;

And setting an auxiliary priority for the to-be-processed work item according to the received auxiliary priority setting instruction, where the auxiliary priority is used to divide the to-be-processed work item having the same primary priority.
The method according to claim 1, wherein the primary priority is set by a submitter of the work item to be processed, and the auxiliary priority setting instruction is from a processor of the work item to be processed. .
The method of claim 1 further comprising:

Sorting the to-be-processed work items according to the value of the corresponding primary priority;

When there are multiple work items to be processed having the same value of the primary priority, the plurality of work items to be processed are sorted according to the corresponding auxiliary priority.
The method according to claim 3, wherein the sorting the plurality of work items to be processed according to the corresponding auxiliary priority comprises:

When the plurality of to-be-processed work items are all set with the auxiliary priority, the plurality of work items to be processed are sorted according to the value of the corresponding auxiliary priority.
The method according to claim 3, wherein the sorting the plurality of work items to be processed according to the corresponding auxiliary priority comprises:

When there are some work items to be processed in which the auxiliary priority is not set in the plurality of to-be-processed work items, the work items to be processed with the auxiliary priority are sorted according to the value of the corresponding auxiliary priority;

The pending work items for which the auxiliary priority is not set are arranged after the pending work item set with the auxiliary priority.
The method of claim 1 further comprising:

And adjusting at least one of a primary priority and an auxiliary priority of the to-be-processed work item according to the received priority adjustment instruction.
The method according to claim 1, wherein the auxiliary priority is used to divide a work item to be processed having the same main priority in at least one of the following dimensions: importance level, urgency, attention degree.
A method for managing a work item, comprising:

Obtaining a first to-be-processed work item and a second to-be-processed work item, where the first to-be-processed work item and the second to-be-processed work item are set to have the same primary priority;

And setting a first auxiliary priority for the first to-be-processed work item and a second auxiliary priority for the second to-be-processed work item, according to the received auxiliary priority setting instruction, to the first pending The work item and the second pending work item are divided.
A management device for a work item, comprising:

Acquiring a unit to obtain a work item to be processed, where the to-be-processed work item is set with a corresponding primary priority;

And a setting unit, configured to set an auxiliary priority for the to-be-processed work item according to the received auxiliary priority setting instruction, where the auxiliary priority is used to divide the to-be-processed work item having the same primary priority.
The apparatus according to claim 9, wherein the primary priority is set by a submitter of the work item to be processed, and the auxiliary priority setting instruction is from a processing side of the work item to be processed. .
The device according to claim 9, further comprising:

The primary priority sorting unit sorts the to-be-processed work items according to the value of the corresponding primary priority;

The auxiliary priority sorting unit sorts the plurality of work items to be processed according to the corresponding auxiliary priority when there are multiple work items to be processed having the same value of the main priority.
The apparatus according to claim 11, wherein the auxiliary prioritization unit is specifically configured to:

When the plurality of to-be-processed work items are all set with the auxiliary priority, the plurality of work items to be processed are sorted according to the value of the corresponding auxiliary priority.
The apparatus according to claim 11, wherein the auxiliary prioritization unit is specifically configured to:

When there are some work items to be processed in which the auxiliary priority is not set in the plurality of to-be-processed work items, the work items to be processed with the auxiliary priority are sorted according to the value of the corresponding auxiliary priority;

The pending work items for which the auxiliary priority is not set are arranged after the pending work item set with the auxiliary priority.
The device according to claim 9, further comprising:

The adjusting unit adjusts at least one of a primary priority and an auxiliary priority of the to-be-processed work item according to the received priority adjustment instruction.
The apparatus according to claim 9, wherein the auxiliary priority is used to divide a work item to be processed having the same main priority in at least one of the following dimensions: importance degree, urgency, attention degree.
A management device for a work item, comprising:

Acquiring a unit to obtain a first to-be-processed work item and a second to-be-processed work item, where the first to-be-processed work item and the second to-be-processed work item are set to have the same primary priority;

a setting unit, configured to set a first auxiliary priority for the first to-be-processed work item and a second auxiliary priority for the second to-be-processed work item according to the received auxiliary priority setting instruction, to A work item to be processed and the second work item to be processed are divided.