WO2019159156A1

WO2019159156A1 - A computer implemented method and a computer system for providing on-demand services in real time

Info

Publication number: WO2019159156A1
Application number: PCT/IB2019/052154
Authority: WO
Inventors: Arun Kapur
Original assignee: Arun Kapur
Priority date: 2018-02-18
Filing date: 2019-03-18
Publication date: 2019-08-22

Abstract

A computer implemented method (200) for providing on-demand services in real time comprises the steps of receiving (210) one or more first profiles corresponding to one or more service providers from one or more first user devices (102....102n), receiving (220) one or more second profiles corresponding to one or more customers from one or more second user devices (114....114n), establishing (230) a communication between the one or more first user devices (102....102n) and the one or more second user devices (114....114n), receiving (240) a request for a service from a second user device (114) and providing a list of one or more service providers associated with the one or more first user devices (102....102n) offering the requested service, selecting (250) a service provider associated with a respective first user device (102) from the list.

Description

A COMPUTER IMPLEMENTED METHOD AND A COMPUTER SYSTEM FOR PROVIDING ON-DEMAND SERVICES IN REAL

TIME

FIELD OF THE INVENTION

The present invention generally relates to technologies pertaining to availing on-demand services and more particularly to a system and a method for providing on-demand services in real time.

BACKGROUND OF THE INVENTION

On-demand economy is defined as an economic activity created by technology companies that fulfill consumer demands via the immediate provisioning of goods and services. On-demand services are boon for people who are often busy and they hardly get time for themselves from their daily chores. Therefore, people rely on internet based services so that it takes least amount of time off their busy schedules and calls for least amount of effort.

For instance, when, a home appliance such as, a refrigerator, a washer, a dryer, a dishwasher, etc. requires repair, a homeowner typically calls a local appliance repair service and schedules a service call. Thereafter, a technician visits the homeowner at the scheduled time to diagnose a problem with the related appliance to repair the appliance. Fast followers have quickly capitalized on opportunities in marketplace by extending to new geographies and through tailored service offerings. Several Internet-based scheduling solutions have been proposed to solve the above mentioned problems and few of them have been discussed below:

US20130132140A1 discloses a method for determining a location relating to an on-demand service on a computing device. One or more processors receive a transport request from a user. The transport request specifies at least one of a pick-up region or a drop-off region. One or more locations of interests within the at least one of the pick-up region or the drop-off region are determined. Based on the at least one of the pick-up region or the drop-off region, one or more historical locations related to the user is determined. A likely location is determined based on the determined one or more locations of interest and the one or more historical locations.

US8599008B2 discloses a method and system for monitoring an appliance. The method includes establishing a wireless communication connection between a communication module in an appliance and a communication network, transmitting operational data in real-time from the appliance to an external monitoring system over the communication network, determining a status of a component of the appliance from the real-time operational data, and if a failure mode of the component is detected, initiating a service protocol corresponding to the component.

US7236976B2 discloses a system and method for allowing an individual event participant to schedule an event and the provisions of one or more ancillary products and/or services associated with that event.

Simultaneously, on-demand food delivery services are attacking the billion dollars restaurant industry with considerable success. On-demand delivery services have expanded a restaurant’s potential customer base far beyond the physical location.

The aforesaid documents and other existing prior arts strive to provide solutions to the abovementioned problem. However, they still have number of shortcomings and limitations such as, but not limited to, not providing a wide range of services in real time, not enabling customer to choose a service provider that matches customer’s needs, not enabling a customer to offer services in accordance with their skills, not providing guaranteed service and not providing options to the service provider to provide different types of services. In light of the discussion above, there is need for a computer implemented method and a computer system for providing on-demand services in real time which alleviates one or more of the above mentioned deficiencies.

It is with respect to these considerations and others that the disclosure made herein is presented.

OBJECT OF THE INVENTION

Some of the objects of the present disclosure aimed to ameliorate one or more problems of the prior art or to at least provide a useful alternative are listed herein below.

An object of the present disclosure is to provide a computer implemented method for providing on-demand services in real time.

Another object of the present disclosure is to provide a computer system for providing on-demand services in real time.

Yet another object of the present disclosure is to provide a computer implemented method for enabling a customer to become a service provider, for providing on-demand services in real time.

Yet another object of the present disclosure is to provide a computer system for enabling a customer to become a service provider, for providing on-demand services in real time.

Yet another object of the present disclosure is to provide a computer implemented method for training a customer to become a service provider, for providing on-demand services in real time.

Yet another object of the present disclosure is to provide a computer system for training a customer to become a service provider, for providing on-demand services in real time. Yet another object of the present disclosure is to provide a wide range of services in real time.

Yet another object of the present disclosure is to enable customer to choose a service provider that matches customer’s needs.

Yet another object of the present disclosure is to enable a customer to offer services as service provider in accordance with their skills.

Yet another object of the present disclosure is to provide guaranteed service and provide options to the service provider to offer different types of services.

SUMMARY OF THE INVENTION

According to a first aspect of the present invention, there is provided a computer implemented method for providing on-demand services in real time. The computer implemented method comprises steps of receiving one or more first profiles corresponding to one or more service providers from one or more first user devices, each of the one or more first user devices including a first contact list, receiving one or more second profiles corresponding to one or more customers from one or more second user devices, each of the one or more second user devices including a second contact list, establishing a communication between the one or more first user devices and the one or more second user devices, receiving a request for a service from a second user device of the one or more second user devices and providing a list of one or more service providers associated with the one or more first user devices offering the requested service, selecting a service provider associated with a respective first user device from the list, using the respective second user device, transmitting the request to the respective first user device and transmitting a confirmation from the respective first user device to the respective second user device, for the requested service. Further, the list is provided to the respective second user device, by searching the one or more service providers associated with the one or more first user devices offering the requested service, in the second contact list first and the respective service provider is configured to refer the respective second user device associated with the respective customer to the one or more service providers in the first contact list, upon request of the respective customer.

In accordance with an embodiment of the present invention, the computer implemented method further comprises a step of verifying the one or more first profiles and the one or more second profiles with an authentication device.

In accordance with an embodiment of the present invention, each of the first contact list and the second contact list comprises social media contacts and phonebook contacts of each of the one or more first user devices and the one or more second user devices respectively.

In accordance with an embodiment of the present invention, the one or more first profiles and the one or more second profiles comprise the personal details and professional details of the one or more service providers and the one or more customers respectively.

In accordance with an embodiment of the present invention, the personal details and the professional details include a name, a Date Of Birth (DOB), a place of residence, a professional qualification, professional certifications obtained, work experience, a place of work, an area of expertise, any preferences and contact details.

In accordance with an embodiment of the present invention, the computer implemented method further comprises a step of automatically creating an advertisement including details of a new place of work, in case there is a change in the place of work of the one or more service providers and sending the advertisement to each contact of the first contact list. In accordance with an embodiment of the present invention, the computer implemented method further comprises a step of determining respective locations of the one or more first user devices and the one or more second user devices, wherein the communication is established based on the respective locations of the one or more first user devices and the one or more second user devices.

In accordance with an embodiment of the present invention, the second user device is identified from a unique identifier corresponding to the respective service provider, the unique identifier being available with the respective first user device, providing the service.

In accordance with an embodiment of the present invention, the computer implemented method further comprises a step of providing one or more details pertaining to the service provider, at the one or more second user devices.

In accordance with an embodiment of the present invention, the one or more details comprise a type of the service, a description of the service, a duration of the service and charges for the service.

In accordance with an embodiment of the present invention, the type of the service is selected from a group comprises errands, legal, housekeeping, events, travel, taxi services, healthcare, tutor and professional services.

In accordance with an embodiment of the present invention, a taxi service is requested by the one or more second user devices, the list of the one or more service providers offering taxi services is provided on the basis of a presence of the respective service provider in the second contact list, a presence of the respective service provider in the first contact list, a location (proximity) of the respective service provider to the respective second user device and an estimated time of arrival (ETA) to the location of respective second user device.

In accordance with an embodiment of the present invention, the computer implemented method further comprises a step of providing a plurality of scheduling options for the service, on the one or more second user devices.

In accordance with an embodiment of the present invention, the plurality of scheduling options for the service is a book now option and a schedule now option.

In accordance with an embodiment of the present invention, wherein the confirmation further comprises an advanced alert of scheduling of the service.

In accordance with an embodiment of the present invention, the computer implemented method further comprises steps of receiving a request for cancelling and/or rescheduling the service, from the respective second user device that booked the service and cancelling and/or rescheduling the service with the respective first user device.

According to a second aspect of the present invention, there is provided a computer system for providing on-demand services in real time. The computer system is in communication with one or more first user devices and one or more second user devices, over a network, the computer system comprises a memory unit configured to store machine readable instructions a processor operably connected with the memory unit, the processor obtaining the machine-readable instructions from the memory unit, and being configured by the machine-readable instructions to receive the one or more first profiles corresponding to one or more service providers from one or more first user devices, each of the one or more first user devices including a first contact list, receive the one or more second profiles corresponding to one or more customers from one or more second user devices, each of the one or more second user devices including a second contact list, establish a communication between the one or more first user devices and the one or more second user devices, receive a request for a service from a second user device of the one or more second user devices and providing a list of one or more service providers associated with the one or more first user devices offering the requested service, select a service provider associated with a respective first user device from the list, using the respective second user device, transmit the request to the respective first user device and transmit a confirmation from the respective first user device to the respective second user device, for the requested service. Further, the list is provided to the respective second user device, by searching the one or more service providers associated with the one or more first user devices offering the requested service, in the second contact list first and the respective service provider is configured to refer the respective second user device associated with the respective customer to the one or more service providers in the first contact list, upon request of the respective customer.

In accordance with an embodiment of the present invention, the processor is further configured to verify the one or more first profiles and the one or more second profiles with an authentication device (116).

In accordance with an embodiment of the present invention, the first contact list and the second contact list comprises the social media contacts and the phonebook contacts of each of the one or more first user devices and the one or more second user devices respectively.

In accordance with an embodiment of the present invention, the processor is further configured to step of automatically creating an advertisement including details of a new place of work, in case there is a change in the place of work of the one or more service providers and sending the advertisement to each contact of the first contact list.

In accordance with an embodiment of the present invention, the processor is further configured to determine respective locations of the one or more first user devices and the one or more second user devices, wherein the communication is established based on the respective locations of the one or more first user devices and the one or more second user devices.

In accordance with an embodiment of the present invention, the respective second user device is identified from a unique identifier corresponding to the respective service provider, the unique identifier being available with the respective first user device, providing the service.

In accordance with an embodiment of the present invention, the processor is further configured to provide one or more details pertaining to the service provider, at the one or more second user devices.

In accordance with an embodiment of the present invention, wherein the processor is further configured to provide a plurality of scheduling options for the service, on the one or more second user devices.

In accordance with an embodiment of the present invention, the confirmation further comprises an advanced alert of scheduling of the service.

In accordance with an embodiment of the present invention, the processor is further configured to receive a request for cancelling and/or rescheduling the service, from the respective second user device that booked the service and cancel and/or reschedule the service with the respective first user device.

According to a third aspect of the present invention, there I provided a computer implemented method for enabling a customer to become a service provider, for providing on-demand services in real time, comprises the steps of receiving one or more second profiles corresponding to one or more customers from one or more second user devices, each of the one or more second user profiles comprises personal details and professional details of the respective customers, receiving a request from a second user device of the one or more second user devices for suggesting an opportunity to a respective customer for providing a service and becoming a service provider, analysing the respective personal and professional details of the respective customer, suggesting a service to be provided by the respective customer based on the identified qualifications and/or certifications form the professional details of the respective customer, thereby enabling the respective customer to become a service provider. Further, the personal details and professional details of the respective customers include a name, a Date Of Birth (DOB), a place of residence, a professional qualification, professional certifications obtained, work experience, a place of work, an area of expertise, any preferences and contact details.

In accordance with an embodiment of the present invention, the service is selected from a group comprises errands, legal, housekeeping, events, travel, taxi services, healthcare, tutor and professional services.

According to a fourth aspect of the present invention, there is provided a computer system for enabling a customer to become a service provider for providing on-demand services in real time. The computer system is in communication with the client device associated with a user, over a network. The computer system comprises a memory unit configured to store machine readable instructions and a processor operably connected with the memory unit, the processor obtaining the machine-readable instructions from the memory unit, and being configured by the machine-readable instructions to receive one or more second profiles corresponding to one or more customers from one or more second user devices, each of the one or more second user profiles comprises personal details and professional details of the respective customers, receive a request from a second user device of the one or more second user devices for suggesting an opportunity to a respective customer for providing a service and becoming a service provider, analyse the respective personal and professional details of the respective customer, suggest a service to be provided by the respective customer based on the identified qualifications and/or certifications form the professional details of the respective customer, thereby enabling the respective customer to become a service provider. Further, the personal details and professional details of the respective customers include a name, a Date Of Birth (DOB), a place of residence, a professional qualification, professional certifications obtained, work experience, a place of work, an area of expertise, any preferences and contact details.

According to a fifth aspect of the present invention, there is provided a computer implemented method for training a customer to become a service provider, for providing on-demand services in real time. The computer implemented method comprises the steps of receiving one or more first profiles corresponding to one or more service providers from one or more first user devices, receiving one or more second profiles corresponding to one or more customers from one or more second user devices, each of the one or more second user profiles comprises personal details and professional details of the respective customers, establishing a communication between the one or more first user devices and the one or more second user devices, receiving a request from a second user device of the one or more second user devices for suggesting an opportunity for the respective customer for providing a service and becoming a service provider, analysing the respective personal and professional details of the respective customer, suggesting a training to the respective customer required to be a potential service provider based on the identified qualifications and/or certifications, in case the identified qualifications and/or certifications do not match the predetermined qualifications, providing a list of one or more service providers associated with the one or more first user devices offering the required training, selecting a service provider offering the required training associated with a respective first user device from the list, using the respective second user device, transmitting the request to the respective first user device and transmitting a confirmation from the respective first user device to the respective second user device, for the providing the required training, thereby enabling the respective customer to be potential service provider after a completion of the training. Further, the personal details and professional details of the respective customers include a name, a Date Of Birth (DOB), a place of residence, a professional qualification, professional certifications obtained, work experience, a place of work, an area of expertise, any preferences and contact details.

In accordance with an embodiment of the present invention, the computer implemented method further comprises the step of enabling collaboration between the respective first user device and the respective second user device, wherein the collaboration includes exchange of training services between the respective first user device and the respective second user device.

According to a sixth aspect of the present invention, there is provided a computer system for training a customer to become a service provider, for providing on-demand services in real time, the computer system being in communication with the client device associated with a user, over a network. The computer system comprises a memory unit configured to store machine readable instructions, a processor operably connected with the memory unit, the processor obtaining the machine-readable instructions from the memory unit, and being configured by the machine-readable instructions to receive one or more first profiles corresponding to one or more service providers from one or more first user devices, receive one or more second profiles corresponding to one or more customers from one or more second user devices, each of the one or more second user profiles comprises personal details and professional details of the respective customers, establish a communication between the one or more first user devices and the one or more second user devices, receive a request from a second user device of the one or more second user devices for suggesting an opportunity for the respective customer for providing a service and becoming a service provider, analyse the respective personal and professional details of the respective customer, suggest a training to the respective customer required to be a potential service provider based on the identified qualifications and/or certifications, in case the identified qualifications and/or certifications do not match the predetermined qualifications, provide a list of one or more service providers associated with the one or more first user devices offering the required training, select a service provider offering the required training associated with a respective first user device from the list, using the respective second user device, transmit the request to the respective first user device and transmit a confirmation from the respective first user device to the respective second user device, for the providing the required training, thereby enabling the respective customer to be potential service provider after a completion of the training. Further, the personal details and professional details of the respective customers include a name, a Date Of Birth (DOB), a place of residence, a professional qualification, professional certifications obtained, work experience, a place of work, an area of expertise, any preferences and contact details.

In accordance with an embodiment of the present invention, the processor is further to enable collaboration between the respective first user device and the respective second user device, wherein the collaboration includes exchange of training services between the respective first user device and the respective second user device.

BRIEF DESCRIPTION OF THE ACCOMPANYING DRAWINGS

So that the manner in which the above recited features of the present invention can be understood in detail, a more particular description of the invention, briefly summarized above, may have been referred by embodiments, some of which are illustrated in the appended drawings. It is to be noted, however, that the appended drawings illustrate only typical embodiments of this invention and are therefore not to be considered limiting of its scope, for the invention may admit to other equally effective embodiments.

These and other features, benefits, and advantages of the present invention will become apparent by reference to the following text figure, with like reference numbers referring to like structures across the views, wherein:

Fig. 1 illustrates an exemplary environment to which various embodiments of the present invention may be implemented;

Fig. 2 illustrates a computer implemented method for providing on-demand services in real time, in accordance with an embodiment of the present invention;

Fig. 3 illustrates a registration process, in accordance with an embodiment of the present invention;

Fig. 4A illustrates a plurality of services, in accordance with an embodiment of the present invention;

Fig. 4B illustrates an icon for the plurality of respective services, in accordance with an embodiment of the present invention;

Fig. 5A illustrates a plurality of scheduling options, in accordance with an embodiment of the present invention; Fig. 5B illustrates a procedure for selection of a book now option, from fig. 5A, in accordance with an embodiment of the present invention;

Fig. 6 illustrates a snapshot of waiting for an acceptance of the service, in accordance with an embodiment of the present invention;

Fig. 7 illustrates a confirmation of the service, in accordance with an embodiment of the present invention;

Fig. 8 illustrates a plurality of options, in accordance with an embodiment of the present invention;

Fig. 9 illustrates result for selecting my services options from the second user device, from fig. 8, in accordance with an embodiment of the present invention;

Fig. 10A illustrates a snapshot of cancelling and rescheduling of the service, in accordance with an embodiment of the present invention;

Fig. 10B illustrates a procedure for rescheduling of the service, in accordance with an embodiment of the present invention; Fig. 11 illustrates a snapshot of sharing credit, in accordance with an embodiment of the present invention;

Fig. 12 illustrates result for selecting my services options from the first user device, from fig. 8, in accordance with an embodiment of the present invention;

Fig. 13 illustrates a computer implemented method for enabling a customer to become a service provider, for providing on-demand services in real time, in accordance with an embodiment of the present invention;

Fig. 14 illustrates a computer implemented method for training a customer to become a service provider, for providing on-demand services in real time, in accordance with another embodiment of the present invention;

Fig. 15 illustrates snapshots of initial set up of the system on the first user device, in accordance with an embodiment of the present invention;

Fig. 16A-16C illustrate snapshots of the registration process, in accordance with an embodiment of the present invention;

Fig. 17 illustrates snapshots of the login process, in accordance with an embodiment of the present invention;

Fig. 18A-18G illustrate snapshots of a process of placing an order, in accordance with an embodiment of the present invention;

Fig. 19 illustrates snapshots of several options available of the homescreen of the system, in accordance with an embodiment of the present invention;

Fig. 20 illustrates snapshots of the process of booking a service from the groups saved in the system, in accordance with an embodiment of the present invention; and

Fig. 21 illustrates snapshots of several options available on the left menu of the homescreen when the first user is logged-in, in accordance with an embodiment of the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

While the present invention is described herein by way of example using embodiments and illustrative drawings, those skilled in the art will recognize that the invention is not limited to the embodiments of drawing or drawings described, and are not intended to represent the scale of the various components. Further, some components that may form a part of the invention may not be illustrated in certain figures, for ease of illustration, and such omissions do not limit the embodiments outlined in any way. It should be understood that the drawings and detailed description thereto are not intended to limit the invention to the particular form disclosed, but on the contrary, the invention is to cover all modifications, equivalents, and alternatives falling within the scope of the present invention as defined by the appended claim. As used throughout this description, the word "may" is used in a permissive sense (i.e. meaning having the potential to), rather than the mandatory sense, (i.e. meaning must). Further, the words "a" or "an" mean "at least one” and the word “plurality” means“one or more” unless otherwise mentioned. Furthermore, the terminology and phraseology used herein is solely used for descriptive purposes and should not be construed as limiting in scope. Language such as "including," "comprising," "having," "containing," or "involving," and variations thereof, is intended to be broad and encompass the subject matter listed thereafter, equivalents, and additional subject matter not recited, and is not intended to exclude other additives, components, integers or steps. Likewise, the term "comprising" is considered synonymous with the terms "including" or "containing" for applicable legal purposes. Any discussion of documents, acts, materials, devices, articles and the like is included in the specification solely for the purpose of providing a context for the present invention. It is not suggested or represented that any or all of these matters form part of the prior art base or were common general knowledge in the field relevant to the present invention.

In this disclosure, whenever a composition or an element or a group of elements is preceded with the transitional phrase“comprising”, it is understood that we also contemplate the same composition, element or group of elements with transitional phrases“consisting of”, “consisting”, “selected from the group of consisting of,“including”, or“is” preceding the recitation of the composition, element or group of elements and vice versa.

The present invention is described hereinafter by various embodiments with reference to the accompanying drawing, wherein reference numerals used in the accompanying drawing correspond to the like elements throughout the description. This invention may, however, be embodied in many different forms and should not be construed as limited to the embodiment set forth herein. Rather, the embodiment is provided so that this disclosure will be thorough and complete and will fully convey the scope of the invention to those skilled in the art. In the following detailed description, numeric values and ranges are provided for various aspects of the implementations described. These values and ranges are to be treated as examples only, and are not intended to limit the scope of the claims. In addition, a number of materials are identified as suitable for various facets of the implementations. These materials are to be treated as exemplary, and are not intended to limit the scope of the invention.

Referring to the drawings, the invention will now be described in more detail. Figure 1 illustrates an exemplary environment (100) diagram to which various embodiments of the present invention may be implemented. As shown in figure 1 , the environment (100) comprises one or more first user devices (102....102n) associated with one or more service providers. In various embodiments, the one or more first user devices (102....102n) are selected from a group consisting of, but not limited to, mobile handheld devices (such as cellular phones or a PDA), a desktop computer, a laptop computer and tablet PCs etc. Further, each of the one or more first user devices (102....102n) comprises a screen and an input device. Also, each of the one or more first user devices (102....102n) has been provided with other devices such as a microphone, a camera, a display device and a plurality of speakers. In various embodiments, the display device is one of, but not limited to, an LCD screen and an LED screen. Further, one or more first user devices (102....102n) is connected with a network (104). The network (104) may be implemented through one or more plurality of protocols, such as, but not limited to, Ethernet, Wi-Fi, Bluetooth, ZigBee, Global System for Mobile communication (GSM) and Code-division multiple access (CDMA) etc. Further, the network (104) may be a Local Area Network (LAN) or a Wide Area Network (WAN). Preferably, the network is Internet.

Further connected to the network (104) is a computer system (106). It is envisaged here that the computer system (106) has got computing capabilities, including, but not limited to, a memory unit (108) and a processor (110) operably connected with the memory unit (108). The memory unit (108) may be a non-volatile memory unit, such as, but not limited to, EPROM, Electrically Erasable Programmable Read-Only Memory (EEPROM) and Flash Memory. The processor (110) may be for example, a general purpose processor, an Application Specific Integrated Circuit (ASIC) or a Field Programmable Gate Array (FPGA), etc. The memory unit (108) is configured to store machine readable instructions. The machine readable instructions may be loaded into the memory unit (108) from a non-transitory computer readable medium. In accordance with an embodiment, the data repository (112) is configured to process queries in a plurality of languages comprising, but not limited to, Structured Query Language (SQL), QL and Datalog etc. The data repository (112) may be a local or a cloud-based data repository (112).

Further, connected to the network (104) are one or more second user devices (114....114n) associated with one or more customers. It is envisaged here that like the one or more first user devices (102....102n), each of the one or more second user devices (114....114n), comprises a second screen and a second input device. Also, each of the one or more second user devices (114....114n), has been provided with other devices such as a second microphone, a second camera, a second display device and a plurality of second speakers. In various embodiments, the second display device is one of, but not limited to, an LCD screen and an LED screen.

Further connected to the network (104) is an authentication device (116). The authentication device (116) is contemplated to be associated with an authenticating authority, such as, but not limited to, law enforcement authorities, regulatory watchdogs, judicial or quasi-judicial bodies or any other certified or non-certified private bodies. Various embodiments of the present invention may now be elucidated taking the exemplary environment (100) as a reference.

Figure 2 illustrates a computer implemented method (200) for providing on-demand services in real time, in accordance with an embodiment of the present invention. The method begins at step 210, by receiving (210) one or more first profiles corresponding to one or more service providers from one or more first user devices (102....102n). The one or more first profiles comprise the personal details and professional details of the one or more service providers. The personal details and the professional details include a name, a Date Of Birth (DOB), a place of residence, a professional qualification, professional certifications obtained, work experience, a place of work, an area of expertise, any preferences and contact details.

The one or more first profiles are received after a registration process. For Example: Referring to figure 3, the registration process begins by, receiving first information pertaining to a service provider, from a first user device (102). In this manner, the service provider needs to choose a vendor option (304) while registration. Further, the first information may include one or more of, but not limited to, an e-mail id and a contact number. Also, a one-time password is sent to the entered e-mail id and/or the contact number for authentication of the service provider through the computer system (106). In one embodiment of the invention, the first information also includes biometrics or finger prints of the service provider in case the service provider is a person or the biometrics or finger prints of an authorized individual if the service provider is an organization.

After the registration process, the one or more first profiles corresponding to the one or more service providers are received from the first user device (102). In accordance with an embodiment of the present invention, one or more details pertaining to the service provider are received by the processor (110). The one or more details include, but are not limited to, a type of a service, a description of a service, a duration of a service and charges for a service. Further, the type of the service is selected from a group comprising, but not limited to, errands, legal, housekeeping, events, travel, healthcare, tutor, taxi services and professional services. Also, the description of the service includes a brief introduction related to the type of the service. It is envisaged here that the service provider may be able to provide more than one services. Flence, the service provider specifies the one or more details related to the services while submitting the first profile. In addition to this, the first profile corresponding to the service provider is verified with an authentication device (116). It is envisaged here that while submitting the first profile, an application form is provided at the first user device (102) that needs to be filled from the first user device (102). The application form contains information such as, but not limited to, particulars of the service provider, permanent address, current address, passport size photograph, signature, educational credentials and work history corresponding to the service provider. Additionally, the authentication device (116) reviews/analyses the application form corresponding to the service provider. Further, the verified first profile corresponding to the service provider is transmitted to the computer system (106).

Also, the service provider may provide offers on the services to the customer. In addition, after submitting the first profile, the one or more details related to the service provider is shared with a first contact list stored at the respective one or more first user devices (102....102n), through the computer system (106). The first contact list comprises social media contacts and phonebook contacts of each of the one or more first user devices (102....102n).

Then at step 220, one or more second profiles are received from the one or more second user devices (114... .114n). The one or more second profiles correspond to the one or more customers. The one or more second profiles comprise the personal details and professional details of the one or more customers. The personal details and the professional details include a name, a Date Of Birth (DOB), a place of residence, a professional qualification, professional certifications obtained, work experience, a place of work, an area of expertise, any preferences and contact details. Referring back to figure 3, each of the one or more customer needs to choose a customer option (302) while registration. A second information pertaining to the respective customer is received from the respective second user device (114). The second information is one or more of, but not limited to, a second e-mail id and a second contact number. Further, a second one-time password is sent to the entered second e-mail id and/or the second contact number for authentication of the customer through the computer system (106). In one embodiment of the invention, the second information also includes biometrics or finger prints of the customer.

In accordance with an embodiment, respective locations of the one or more first user devices (102....102n) and the one or more second user devices (114....114n), are determined. In this manner, the each of the one or more first user devices (102... 102n) may be located by determining a geographical location of the one or more first user devices (102... 102n) through an associated Global Positioning System (GPS) tag. In a similar manner, the one or more second user devices (114....114n) may be located by determining a geographical location of the one or more second user devices (114....114n) through an associated GPS tag of the one or more second user devices (114....114n).

At step 230, a communication is established between the one or more first user devices (102....102n) and the one or more second user devices (114....114n). The communication is established based on the respective locations of the one or more first user devices (102....102n) and the one or more second user devices (114....114n). The communication may be established via wireless communication system. The wireless communication system may include radio frequency receivers and transmitters and/or optical (e.g., infrared) receivers and transmitters. Further, the implementation of the communication may depend on the network (104) and/or medium over which the one or more first user devices (102....102n) and the one or more second user devices (114....114n) are intended to operate. For example, the one or more first user devices (102....102n) and the one or more second user devices (114....114n) may include wireless communication system designed to operate over a global system for mobile communications (GSM) network, a GPRS network, an enhanced data GSM environment (EDGE) network, 802.x communication networks (e.g., Wi-Fi, WiMAX, or 3G networks), code division multiple access (CDMA) networks, and a Bluetooth network.

In various embodiments, the second user device (114) ordering the service is identified from a unique identifier corresponding to the second user device (114). In various embodiments, the unique identifier may be a unique identification string which may be a combination of at least, alphanumeric characters, letters, numbers, uppercase letters and lower case letters. Further, the unique identifier may include, but not limited to, a contact number, an e-mail id, or an instant messaging identification. In an exemplary embodiment, it is envisaged here that the first contact list available with the first user device (102), is accessed at the computer system (106). Furthermore, if the customer has already registered, the customer gets notification related to the one or more details of the service provider on the second user device (114), through the computer system (106). In case, the customer has not registered, the customer gets notification related to the one or more details of the service provider via an SMS, an instant message or an email etc.

In this way, the one or more details of the service provider is transmitted automatically, through the computer system (106) to the second user device (114). Moreover, the customer who has received the one or more details pertaining to the service provider may forward to a friend and/or a relative. Further, the friend and/or relative may forward to another friend and/or another relative. Flence, the vendor circle is created. It is advantageous here that this leads to hiring of a verified and trusted service provider.

Referring to figure 4A and figure 4B, a plurality of services (402) is displayed that are available at the location of the second user device (114). In addition, an icon (404) for the plurality of respective services (402) is displayed at the second user device (114). For instance, if the plurality of services (402) comprises, but not limited to, a technician, a teacher and a doctor. In this case, the icon of hammer/screw, blackboard with teacher and aid box is shown respectively on the second user device (114).

At step 240, after the communication is established, a request for a service is received for the service from a second user device (114) of the one or more second user devices (114....114n). Further, the one or more details (mentioned above) pertaining to the required service is provided at the second user device (114). Then, a list of one or more service providers associated with the one or more first user devices (102....102n) offering the requested service is provided to the respective first user device (102) of the one or more first user devices (102... 102n). The list may be prepared and provided to the respective second user device (114), by searching the one or more service providers associated with the one or more first user devices (102....102n) offering the requested service, in the second contact list first.

After that at step 250, a service provider associated with a respective first user device (102) is selected from the list, using the respective second user device (114) and accordingly at step 260, the request is transmitted to the respective first user device (102). In an exemplary embodiment, a plurality of scheduling options (500), as illustrated in figure 5A, may be provided for the service, on the second user device (114). Also, the plurality of scheduling options (500) for the service is a book now option (502) and a schedule now option (504). Referring to figure 5B, which shows on selecting the book now option (502) from the plurality of scheduling options (500), a plurality of steps is to be followed. Firstly, the location (5022) is provided from a drop down menu, from the second user device (114). Next step is to make a payment (5024) for the service. Flerein, the payment for the service is received at the computer system (106), from the second user device (114) and the payment is transmitted to the first user device (102) after the completion of the service. Further, the payment (5024) may be made via one or more payment modes. The one or more payment modes is selected from a group comprising, but not limited to, credit card, debit card, net banking, cash and e-wallets. In addition, a notification is transmitted for the service, to the first user device (102). Also, a unique transaction identification is provided to the first user device (102) for the service. Meanwhile, the customer waits for the acceptance of the service, from the first user device (102) as shown in figure 6.

Moreover, the service is provided with, such as, but not limited to, standard price and annual maintenance contract/charge (AMC). Annual maintenance contract is the written document that sets forth the terms of an agreement between the customer and the maintenance service provider for services offered during a period of one year.

At step 240, as soon as an acceptance is received for the service based on an availability of the service provider, a confirmation from the respective first user device (102) is transmitted to the respective second user device (114), for the requested service as shown in figure 7. The confirmation is sent via a prompt on the second user device (114). In various embodiments, the confirmation may also be provided via message and/or e-mail. The confirmation further comprises an advanced alert of scheduling of the service. For instance, if a delivery of the service is scheduled to be provided at 2:00 pm, then the advanced alert is provided to the second user device (114) that the service will be scheduled in 2 hours. Additionally, the notification is transmitted to the second user device (114) when the service provider reaches the customer’s location and starts the service.

Referring to figure 8 that illustrates a plurality of options (800), in accordance with an embodiment of the present invention. As shown in figure 8, the plurality of options (800) is one or more of, my services option (802), my packages option (804), payments option (806), share credits option (808), refer a friend option (810) and top vendors option (812). In case, my services option (802) is selected from the plurality of options (800), from the second user device (114), a detailed view of the requested services is displayed on the second user device (114) as shown in figure 9. The processor (110) is configured to display the services requested in a past and an upcoming service. Also, the detailed view comprises a name of the service provider, unique id of the service, acceptation or rejection of the service, from the first user device (102).

In another case, my services option (802) is selected from the plurality of options (800), from the first user device (102), a detailed view of the requested services, from the second user device (114) is displayed on the first user device (102). As shown in figure 9 and 12, the services received in a past, present and future forms at the second user device (114). Also, the detailed view comprises a name of the service, a unique transaction identification of the service, an acceptation of the service, completion of the service and cancellation of the service from the second user device (114).

In yet another case, my packages option (804) is selected from the plurality of options (800), from the second user device (114), a plurality of offers is provided to the customer available for the service. In yet another case, refer a friend option (810) is selected from the plurality of options (800), the customer is adapted to refer a friend and/or a relative to utilize the service as per the requirement of the friend. Herein, the customer will get some credit if the friend books the service. In addition, the friend and/or the relative will also get some credit for utilizing the service. Additionally, the customer can refer the friend and/or relative from the contact list and/or by providing the contact number of the friend and/or relative.

In yet another case, share credits option (808) is selected from the plurality of options (800), from the second user device (114), the customer is adapted to share credits with the friend, the relative or the like. In particular, friend and/or relative needs to be registered to receive credits, shared from the second user device (114), by the processor (110). Referring to figure 11 , a desired currency and amount is provided to share credits. Also, the contact number of friend and/or relative is provided. In various embodiments, friend and/or relative may be directly selected from the contact list as the contact list is accessible to the second user device (114).

In another case, top vendors option (812) is selected from the plurality of options (800), from the second user device (114), a list of service providers is displayed along with the respective service and respective ratings.

In accordance with an embodiment of the invention, a request is received for cancelling (1002) and/or rescheduling (1004) the service, from the second user device (114). The same has been illustrated in figure 10A. In case, the request is received for cancelling (1002) the service, from the first user device (102), the request is cancelled at the computer system (106). Further, a notification of cancelling (1002) of the service is transmitted to the second user device (114). In case, the request is received for rescheduling (1104) the service, preferred date and time is received from the second user device (114), at the computer system (106) as per the need and transmitted to the first user device (102) as shown in figure 10B. Hence, the notification for rescheduling (1004) of the service is further transmitted to the second user device (114).

In one embodiment, there may be a case when the customer is not satisfied with the service provided by the service provider; the payment for the service is given back to the second user device (114), from the computer system (106). In case, the payment done via cash, the payment for the service is refunded to the customer, by the service provider.

In another embodiment of the present invention, the customer may request the service provider for a referral, then the respective service provider is configured to refer the respective second user device (114) associated with the respective customer to the one or more service providers in the first contact list. This is especially helpful in case when a particular service isn’t available with the service provider but the customer does not want to work with an unknown person or company. There may be provisions of mutual benefits such as commission or part payment between the referring service provider and the referred service provider.

In yet another embodiment, the processor (110) may be configured to generate banners, advertisements and/or webpages regarding marketing campaigns of the service providers using artificial intelligence. For instance, the processor (110) may automatically create an advertisement including details of a new place of work, in case there is a change in the place of work of the one or more service providers and sending the advertisement to each contact of the first contact list. This is especially helpful if a service provider is on the move or changes the place of work. The embodiments of the method as described above may be achieved through the processor (110) receiving machine readable instructions from the memory unit (108) and executing the machine readable instructions. Other processors, memory units and computing capabilities such as those available with the first user device (102), the second user device (114) and any other devices used in the invention may also be used. However, same objectives may be attained through a number of modules working in tandem as will be illustrated in the following discussion.

According to an aspect of the invention, there is provided a computer implemented method (1300) for enabling a customer to become a service provider, for providing on-demand services in real time. The same has been illustrated in Figure 13. Similar to the computer implemented method (200) shown in figure 2, the computer implemented method (1300) begins at step 1310 by receiving one or more second profiles corresponding to one or more customers from one or more second user devices (114....114n). Each of the one or more second user profiles comprising personal details and professional details of the respective customers. The personal details and professional details of the respective customers include a name, a Date Of Birth (DOB), a place of residence, a professional qualification, professional certifications obtained, work experience, a place of work, an area of expertise, any preferences and contact details. Alternately, the customer may upload his/her resume or CV and the personal details and professional details are extracted from the resume itself.

Then at step 1320, a request is received from a second user device of the one or more second user devices (114....114n) for suggesting an opportunity to a respective customer for providing a service and becoming a service provider. The service may be selected from, but not limited to, errands, legal, housekeeping, events, travel, taxi services, healthcare, tutor and professional services. This is helpful when a customer has good qualifications and experience but does not know about the opportunities available for him and wants to be self-employed. After that at step 1330, the respective personal details and professional details of the respective customer are analysed by the processor (110) and at step 1340, a service that the customer is qualified to provide, is suggested to the respective customer based on the identified qualifications and/or certifications from the professional details of the respective customer.

For example: The customer may be a qualified chemical engineer with a B. Tech degree and other than that is an experienced piano player. Then, in that case the processor may suggest the customer, the opportunities available to him/her in his/her preferred location. These opportunities may include, but not limited to, teaching in training centers, providing coaching for competitive exams or research work in labs. Other than that he/she may be suggested to give piano classes at home or online. This enables the respective customer to register and become a service provider using the present invention and start earning. The present invention allows him to show case his/her talent and knowledge as well as guide him/her to become an independent person. This is especially helpful as there are highly qualified people around the world but are unemployed. Such people can put the knowledge to good use for themselves and the society.

According to another aspect of the invention, there is provided a computer implemented method (1400) for training a customer to become a service provider, for providing on-demand services in real time. The same has been illustrated in Figure 14. Similar to the computer implemented method (200) shown in figure 2, the computer implemented begins at step 1402 by receiving the one or more first profiles corresponding to the one or more service providers from one or more first user devices (102....102n).

Then, at step 1404 the one or more second profiles corresponding to the one or more customers from one or more second user devices (114....114n) are received. As explained in figure 2, each of the one or more second user profiles comprising personal details and professional details of the respective customers. The personal details and professional details of the respective customers include a name, a Date Of Birth (DOB), a place of residence, a professional qualification, professional certifications obtained, work experience, a place of work, an area of expertise, any preferences and contact details. Alternately the customer may upload his/her resume or CV and the personal details and professional details are extracted from the resume itself. After that at step 1406, the communication is established between the one or more first user devices (102....102n) and the one or more second user devices (114....114n). Now the computer implemented method (1300) starts to vary from the computer implemented method (200). At step 1408, a request is received from the second user device (114) of the one or more second user devices (114....114n) for suggesting an opportunity for the respective customer for providing a service and becoming a service provider the service is selected from a group comprising errands, legal, housekeeping, events, travel, taxi services, healthcare, tutor and professional services.

Furthermore, at step 1410, the respective personal details and professional details of the respective customer are analysed and a training is suggested to the respective customer, that may be required to be a potential service provider. The training is suggested on the basis of identified qualifications and/or certifications, if the identified qualifications and/or certifications do not match the predetermined qualifications. For example: the customer mentions the knowledge of CAD (Computer Aided Designing) softwares like AutoCAD, CATIA etc. in his/her resume but does not have a certification from an authorised institute. Then at step 1412, the processor (110) may suggest the customer to hone his/her designing skills by enrolling in a training institute, authorised to provide such training and certification. This would enable the customer to be a certified designer, that would in turn allow him/her to be a freelance designer as certification in product design is a basic requirement for such work.

Then at step 1414, a list of one or more service providers associated with the one or more first user devices (102....102n) offering the required training is provided to the customer. Referring back to the above mentioned example, a list comprising one or more institutes authorised to provide such training and certification (such as CADD center) may be provided at the respective second user device (114). Additionally, at step 1416, the customer is prompted to select a service provider from the list, offering the required training associated with a respective first user device (102), using the respective second user device (114). After that at step 1418, transmitting the request to the respective first user device (102) and at step 1420, a confirmation from the respective first user device (102) is transmitted to the respective second user device (114), for the providing the required training, thereby enabling the respective customer to be potential service provider after a completion of the training.

In accordance with an embodiment of the present invention, there may be a collaboration between the respective first user device (102) associated with the service provider, providing the training and the respective second user device (114) associated with the customer, accessing the training. The collaboration includes exchange of training services between the respective first user device (102) and the respective second user device (114). Again, referring to the above mentioned example, the customer and the design institute may agree to a mutual agreement of providing free-of-cost training to the customer for two months and then the customer, after the competition of the training would work for them for atleast next 6 months.

Such an implementation increases the employability of the customers. This allows him/her to not only use his present skills but also add value to his/her skill-set and the resume. This is especially helpful as there are highly qualified people around the world but are unemployed. Such people can put the knowledge to good use for themselves and the society.

Illustrative Examples showing various aspects of implementation of the present invention:

Figure 15 illustrates snapshots of initial set up of the system on the first user device, in accordance with an embodiment of the present invention. The setup works in the following manner:

1. Download mobile app and Open the app.

2. User has to select their preferred language, click on‘continue’.

3. The mobile app is available in ENGLISH and CHINESE. The user may select 1.

4. On clicking continue, the user will be directed to app home screen.

Figure 16A-16C illustrate snapshots of the registration process, in accordance with an embodiment of the present invention. The registration process involves the following steps:

1. Open“menu” bar and click on Login/Sign up.

2. By default, you will be directed to login page, Click on Sign Up.

3. Enter mobile number.

4. Click on generate OTP.

5. OTP will be sent to the mobile.

6. Once the OTP is received, Enter OTP for verification.

7. System will verify the entered OTP with the system generated OTP.

8. Enter the above details and click on register to complete the process of registration.

9. Once registration is completed, User will be directed to login page.

Figure 17 illustrates snapshots of the login process, in accordance with an embodiment of the present invention. The login process requires the user to:

1. Open menu and click on Login/Sign up.

2. By default, login will be opened.

3. Enter registered mobile number and password and click Login.

4. Once the user logs-in, he/she will be redirected to home screen.

5. On successful login, the user can see his/her details at the top of menu.

Figure 18A-18G illustrate snapshots of a process of placing an order, in accordance with an embodiment of the present invention. Following steps are required to be performed for placing an order:

1. Select the location where the service to be provided.

2. The user can type the location or locate in the map.

3. Select the service required.

4. The detailed information of services and attractive packages is provided for the user to select.

5. If the service is required immediately then select book now, else select schedule.

6. The app provides the flexibility to the user to schedule the date and time of service.

7. User needs to provide the address where service to be provided.

8. Select a payment mode. Payment can be made through cash or using PayPal.

9. If the payment is to be made using cash, then the order is successfully placed.

10. If the payment is through PayPal, the user will be directed to PayPal page.

1 1. Upon successful payment the order is successfully placed.

12. User can track their order in MY SERVICES tab provided in menu.

13. Once the order is placed, customer will receive mail with details attached in it and a message to the registered mobile number.

Figure 19 illustrates snapshots of several options available on the homescreen of the system, in accordance with an embodiment of the present invention. The options include opening the left menu open from an actuator icon that may be provided proximal to a top left corner of the homescreen. Any ongoing promotions or offers may be also be accessed from bottom of the homescreen.

Figure 20 illustrates snapshots of the process of booking a service from the groups saved in the system, in accordance with an embodiment of the present invention.

Figure 21 illustrates snapshots of several options available on the left menu of the homescreen when the first user is logged-in, in accordance with an embodiment of the present invention. The options may include, but not limited to, Flome, New Jobs, Urgent Jobs, Accepted Jobs, My Groups, My Appointments, Payment, Contact Us, Privacy, T&C, FAQs And‘Switch As Customer’.

In some embodiments, the disclosed techniques can be implemented, at least in part, by computer program instructions encoded on a non-transitory computer-readable storage media in a machine-readable format, or on other non-transitory media or articles of manufacture. Such computing systems (and non-transitory computer-readable program instructions) can be configured according to at least some embodiments presented herein, including the processes described in above description.

The programming instructions can be, for example, computer executable and/or logic implemented instructions. In some examples, a computing device is configured to provide various operations, functions, or actions in response to the programming instructions conveyed to the computing device by one or more of the computer readable medium, the computer recordable medium, and/or the communications medium. The non-transitory computer readable medium can also be distributed among multiple data storage elements, which could be remotely located from each other. The computing device that executes some or all of the stored instructions can be a micro fabrication controller, or another computing platform. Alternatively, the computing device that executes some or all of the stored instructions could be remotely located computer system, such as a server.

In general, the word “module,” as used herein, refers to logic embodied in hardware or firmware, or to a collection of software instructions, written in a programming language, such as, for example, Java, C, or assembly. One or more software instructions in the modules may be embedded in firmware, such as an EPROM. It will be appreciated that modules may comprised connected logic units, such as gates and flip-flops, and may comprise programmable units, such as programmable gate arrays or processors. The modules described herein may be implemented as either software and/or hardware modules and may be stored in any type of computer-readable medium or other computer storage device. Further, while one or more operations have been described as being performed by or otherwise related to certain modules, devices or entities, the operations may be performed by or otherwise related to any module, device or entity. As such, any function or operation that has been described as being performed by a module could alternatively be performed by a different server, by the cloud computing platform, or a combination thereof.

Further, the operations need not be performed in the disclosed order, although in some examples, an order may be preferred. Also, not all functions need to be performed to achieve the desired advantages of the disclosed system and method, and therefore not all functions are required.

The terms and descriptions used herein are set forth by way of illustration only and are not meant as limitations. Examples and limitations disclosed herein are intended to be not limiting in any manner, and modifications may be made without departing from the spirit of the present disclosure. Those skilled in the art will recognize that many variations are possible within the spirit and scope of the disclosure, and their equivalents, in which all terms are to be understood in their broadest possible sense unless otherwise indicated.

Various modifications to these embodiments are apparent to those skilled in the art from the description and the accompanying drawings. The principles associated with the various embodiments described herein may be applied to other embodiments. Therefore, the description is not intended to be limited to the embodiments shown along with the accompanying drawings but is to be providing broadest scope of consistent with the principles and the novel and inventive features disclosed or suggested herein. Accordingly, the invention is anticipated to hold on to all other such alternatives, modifications, and variations that fall within the scope of the present invention and appended claims.

Claims

aim:

1. A computer implemented method (200) for providing on-demand services in real time, the computer implemented method comprising steps of: receiving (210) one or more first profiles corresponding to one or more service providers from one or more first user devices (102....102n), each of the one or more first user devices (102....102n) including a first contact list;

receiving (220) one or more second profiles corresponding to one or more customers from one or more second user devices (114....114n), each of the one or more second user devices (114....114n) including a second contact list;

establishing (230) a communication between the one or more first user devices (102....102n) and the one or more second user devices (114....114n);

receiving (240) a request for a service from a second user device of the one or more second user devices (114....114n) and providing a list of one or more service providers associated with the one or more first user devices (102....102n) offering the requested service;

selecting (250) a service provider associated with a respective first user device (102) from the list, using the respective second user device (114);

transmitting (260) the request to the respective first user device (102); and

transmitting (270) a confirmation from the respective first user device (102) to the respective second user device (114), for the requested service;

wherein the list is provided to the respective second user device (114), by searching the one or more service providers associated with the one or more first user devices (102....102n) offering the requested service, in the second contact list first; and wherein the respective service provider is configured to refer the respective second user device (114) associated with the respective customer to the one or more service providers in the first contact list, upon request of the respective customer.

2. The computer implemented method (200) as claimed in claim 1 , further comprising a step of verifying the one or more first profiles and the one or more second profiles with an authentication device (116).

3. The computer implemented method (200) as claimed in claim 1 , wherein each of the first contact list and the second contact list comprises social media contacts and phonebook contacts of each of the one or more first user devices (102....102n) and the one or more second user devices (114....114n) respectively.

4. The computer implemented method (200) as claimed in claim 1 , wherein one or more first profiles and the one or more second profiles comprise the personal details and professional details of the one or more service providers and the one or more customers respectively.

5. The computer implemented method (200) as claimed in claim 4, wherein the personal details and the professional details include a name, a Date Of Birth (DOB), a place of residence, a professional qualification, professional certifications obtained, work experience, a place of work, an area of expertise, any preferences and contact details.

6. The computer implemented method (200) as claimed in claim 5, further comprising a step of automatically creating an advertisement including details of a new place of work, in case there is a change in the place of work of the one or more service providers and sending the advertisement to each contact of the first contact list.

7. The computer implemented method (200) as claim in claim 1 , further comprising a step of determining respective locations of the one or more first user devices (102....102n) and the one or more second user devices (114....114n), wherein the communication is established based on the respective locations of the one or more first user devices (102....102n) and the one or more second user devices (114....114n).

8. The computer implemented method (200) as claimed in claim 1 , wherein the second user device (114) ordering a service, is identified from a unique identifier corresponding to the respective service provider, the unique identifier being available with the respective first user device (102), providing the service.

9. The computer implemented method (200) as claimed in 8, further comprising a step of providing one or more details pertaining to the service provider, at the one or more second user devices (114....114n).

10. The computer implemented method (200) as claimed in claim 9, wherein the one or more details comprise a type of the service, a description of the service, a duration of the service and charges for the service.

1 1. The computer implemented method (200) as claimed in claim 10, wherein the type of the service is selected from a group comprising errands, legal, housekeeping, events, travel, taxi services, healthcare, tutor and professional services.

12. The computer implemented method (200) as claimed in claim 11 , wherein a taxi service is requested by the one or more second user devices (114....114n), the list of the one or more service providers offering taxi services is provided on the basis of: a presence of the respective service provider in the second contact list;

a presence of the respective service provider in the first contact list;

a location (proximity) of the respective service provider to the respective second user device (114); and

an estimated time of arrival (ETA) to the location of respective second user device (114).

13. The computer implemented method (200) as claimed in claim 1 , further comprising a step of providing a plurality of scheduling options (500) for the service, on the one or more second user devices (114....114n).

14. The computer implemented method (200) as claimed in claim 13, wherein the plurality of scheduling options (500) for the service is a book now option (502) and a schedule now option (504).

15. The computer implemented method (200) as claimed in claim 1 , wherein the confirmation further comprises an advanced alert of scheduling of the service.

16. The computer implemented method (200) as claimed in claim 1 , further comprising steps of: receiving a request for cancelling and/or rescheduling the service, from the respective second user device (114) that booked the service; and

cancelling and/or rescheduling the service with the respective first user device (102).

17. A computer system (106) for providing on-demand services in real time, the computer system (106) being in communication with one or more first user devices (102....102n) and one or more second user devices (114....114n), over a network (104), the computer system (106) comprising: a memory unit (108) configured to store machine readable instructions;

a processor (110) operably connected with the memory unit (108), the processor (110) obtaining the machine-readable instructions from the memory unit (108), and being configured by the machine-readable instructions to:

receive the one or more first profiles corresponding to one or more service providers from one or more first user devices (102....102n), each of the one or more first user devices (102....102n) including a first contact list;

receive the one or more second profiles corresponding to one or more customers from one or more second user devices (114....114n), each of the one or more second user devices (114....114n) including a second contact list;

establish a communication between the one or more first user devices (102....102n) and the one or more second user devices (114....114n);

receive a request for a service from a second user device of the one or more second user devices (114....114n) and providing a list of one or more service providers associated with the one or more first user devices (102....102n) offering the requested service;

select a service provider associated with a respective first user device (102) from the list, using the respective second user device (114);

transmit the request to the respective first user device (102); and

transmit a confirmation from the respective first user device (102) to the respective second user device (114), for the requested service;

18. The computer system (106) as claimed in claim 17, wherein the processor (110) is further configured to verify the one or more first profiles and the one or more second profiles with an authentication device (116).

19. The computer system (106) as claimed in claim 17, wherein the first contact list and the second contact list comprises the social media contacts and the phonebook contacts of each of the one or more first user devices (102....102n) and the one or more second user devices (114....114n) respectively.

20. The computer system (106) as claimed in claim 17, wherein the one or more first profiles and the one or more second profiles comprise the personal details and professional details of the one or more service providers and the one or more customers respectively.

21. The computer system (106) as claimed in claim 20, wherein the personal details and the professional details include a name, a Date Of Birth (DOB), a place of residence, a professional qualification, professional certifications obtained, work experience, a place of work, an area of expertise, any preferences and contact details.

22. The computer system (106) as claimed in claim 17, wherein the processor (110) is further configured to automatically creating an advertisement including details of a new place of work, in case there is a change in the place of work of the one or more service providers and sending the advertisement to each contact of the first contact list.

23. The computer system (106) as claim in claim 1 , wherein the processor (110) is further configured to determine respective locations of the one or more first user devices (102....102n) and the one or more second user devices (114....114n), wherein the communication is established based on the respective locations of the one or more first user devices (102....102n) and the one or more second user devices (114....114n).

24. The computer system (106) as claimed in claim 1 , wherein the respective second user device (114) is identified from a unique identifier corresponding to the respective service provider, the unique identifier being available with the respective first user device (102), providing the service.

25. The computer system (106) as claimed in 24, wherein the processor (110) is further configured to provide one or more details pertaining to the service provider, at the one or more second user devices (114....114n).

26. The computer system (106) as claimed in claim 25, wherein the one or more details comprise a type of the service, a description of the service, a duration of the service and charges for the service.

27. The computer system (106) as claimed in claim 26, wherein the type of the service is selected from a group comprising errands, legal, housekeeping, events, travel, taxi services, healthcare, tutor and professional services.

28. The computer system (106) as claimed in claim 27, wherein a taxi service is requested by the one or more second user devices (114....114n), the list of the one or more service providers offering taxi services is provided on the basis of: a presence of the respective service provider in the second contact list;

a presence of the respective service provider in the first contact list;

29. The computer system (106) as claimed in claim 17, wherein the processor (110) is further configured to provide a plurality of scheduling options (500) for the service, on the one or more second user devices (114....114n).

30. The computer system (106) as claimed in claim 29, wherein the plurality of scheduling options (500) for the service is a book now option (502) and a schedule now option (504).

31. The computer system (106) as claimed in claim 17, wherein the confirmation further comprises an advanced alert of scheduling of the service.

32. The computer system (106) as claimed in claim 17, wherein the processor (110) is further configured to: receive a request for cancelling and/or rescheduling the service, from the respective second user device (114) that booked the service; and

cancel and/or reschedule the service with the respective first user device (102).

33. A computer implemented method (1300) for enabling a customer to become a service provider, for providing on-demand services in real time, comprising the steps of:

receiving (1310) one or more second profiles corresponding to one or more customers from one or more second user devices (114....114n), each of the one or more second user profiles comprising personal details and professional details of the respective customers;

receiving (1320) a request from a second user device of the one or more second user devices (114....114n) for suggesting an opportunity to a respective customer for providing a service and becoming a service provider;

analysing (1330) the respective personal and professional details of the respective customer;

suggesting (1340) a service to be provided by the respective customer based on the identified qualifications and/or certifications form the professional details of the respective customer, thereby enabling the respective customer to become a service provider; wherein the personal details and professional details of the respective customers include a name, a Date Of Birth (DOB), a place of residence, a professional qualification, professional certifications obtained, work experience, a place of work, an area of expertise, any preferences and contact details.

34. The computer implemented method (1300) as claimed in claim 33, wherein the service is selected from a group comprising errands, legal, housekeeping, events, travel, taxi services, healthcare, tutor and professional services.

35. A computer system (106) for enabling a customer to become a service provider for providing on-demand services in real time, the computer system (106) being in communication with the client device associated with a user, over a network, the computer system (106) comprising: a memory unit (108) configured to store machine readable instructions;

receive one or more second profiles corresponding to one or more customers from one or more second user devices (114....114n), each of the one or more second user profiles comprising personal details and professional details of the respective customers;

receive a request from a second user device of the one or more second user devices (114....114n) for suggesting an opportunity to a respective customer for providing a service and becoming a service provider;

analyse the respective personal and professional details of the respective customer;

suggest a service to be provided by the respective customer based on the identified qualifications and/or certifications form the professional details of the respective customer, thereby enabling the respective customer to become a service provider;

wherein the personal details and professional details of the respective customers include a name, a Date Of Birth (DOB), a place of residence, a professional qualification, professional certifications obtained, work experience, a place of work, an area of expertise, any preferences and contact details.

36. The computer system (106) as claimed in claim 35, wherein the service is selected from a group comprising errands, legal, housekeeping, events, travel, taxi services, healthcare, tutor and professional services.

37. A computer implemented method (1400) for training a customer to become a service provider, for providing on-demand services in real time, comprising the steps of: receiving (1402) one or more first profiles corresponding to one or more service providers from one or more first user devices (102....102n);

receiving (1404) one or more second profiles corresponding to one or more customers from one or more second user devices (114....114n), each of the one or more second user profiles comprising personal details and professional details of the respective customers;

establishing (1406) a communication between the one or more first user devices (102....102n) and the one or more second user devices (114....114n);

receiving (1408) a request from a second user device of the one or more second user devices (114....114n) for suggesting an opportunity for the respective customer for providing a service and becoming a service provider;

analysing (1410) the respective personal and professional details of the respective customer;

suggesting (1412) a training to the respective customer required to be a potential service provider based on the identified qualifications and/or certifications, in case the identified qualifications and/or certifications do not match the predetermined qualifications;

providing (1414) a list of one or more service providers associated with the one or more first user devices (102....102n) offering the required training;

selecting (1416) a service provider offering the required training associated with a respective first user device (102) from the list, using the respective second user device (114);

transmitting (1418) the request to the respective first user device (102); and

transmitting (1420) a confirmation from the respective first user device (102) to the respective second user device (114), for the providing the required training, thereby enabling the respective customer to be potential service provider after a completion of the training;

38. The computer implemented method (1400) as claimed in claim 37, wherein the service is selected from a group comprising errands, legal, housekeeping, events, travel, taxi services, healthcare, tutor and professional services.

39. The computer implemented method (1400) as claimed in claim 37, further comprising the step of enabling collaboration between the respective first user device (102) and the respective second user device (114), wherein the collaboration includes exchange of training services between the respective first user device (102) and the respective second user device (114).

40. A computer system (106) for training a customer to become a service provider, for providing on-demand services in real time, the computer system (106) being in communication with the client device associated with a user, over a network, the computer system (106) comprising: a memory unit (108) configured to store machine readable instructions;

receive one or more first profiles corresponding to one or more service providers from one or more first user devices (102....102n);

receive a request from a second user device of the one or more second user devices (114....114n) for suggesting an opportunity for the respective customer for providing a service and becoming a service provider;

analyse the respective personal and professional details of the respective customer; suggest a training to the respective customer required to be a potential service provider based on the identified qualifications and/or certifications, in case the identified qualifications and/or certifications do not match the predetermined qualifications;

provide a list of one or more service providers associated with the one or more first user devices (102....102n) offering the required training;

select a service provider offering the required training associated with a respective first user device (102) from the list, using the respective second user device (114);

transmit the request to the respective first user device (102); and

transmit a confirmation from the respective first user device (102) to the respective second user device (114), for the providing the required training, thereby enabling the respective customer to be potential service provider after a completion of the training;

41. The computer system (106) as claimed in claim 40, wherein the service is selected from a group comprising errands, legal, housekeeping, events, travel, taxi services, healthcare, tutor and professional services.

42. The computer system (106) as claimed in claim 40, wherein the processor is further to enable collaboration between the respective first user device (102) and the respective second user device (114), wherein the collaboration includes exchange of training services between the respective first user device (102) and the respective second user device (114).