WO2019141133A1 - Task processing method, device and machine readable medium - Google Patents

Abstract

A task processing method, device and machine readable medium, the method particularly comprising: providing a resource, and time zone information corresponding to the resource (201); acquiring a task (202); according to corresponding target time zone information of the task, determining, from the resource, a corresponding target resource of the task; the target time zone representing that task processing in the time zone of the task can be done at the current time (203); and using the target resource to process the task (204). The method can reduce delays in task processing and increase task processing efficiency.

Description

Task processing method, device and machine readable medium

The present application claims priority to Chinese Patent Application Serial No. PCT Application No. No. No. No. No. No. No. No. No. No. No. No. No. No. No. No. No. No. No. No.

Technical field

The present application relates to the field of Internet technologies, and in particular, to a task processing method, apparatus, and machine readable medium.

Background technique

With the development of Internet technology, users can access the Internet through various terminals and conduct various services through the Internet, such as purchasing goods, bank payment, instant messaging, and the like. Moreover, in order to improve the service quality of the service, a customer service system can be established, and the customer service system can solve various problems before, during, and after the business.

Existing customer service systems are usually regional, and the granularity of the above regions can be national, urban, and the like. A regional customer service system can provide customer service for business problems in the region (such as business consulting, business disputes, etc.), and the process of providing customer service can include: receiving a service request submitted by the user, and generating a corresponding service request. Service tasks and process the service tasks through customer service personnel in the area.

However, in practical applications, the agent in an area usually has a specific working time, so that for a service request received during non-working hours, the corresponding service task is usually delayed (for example, delayed to the next day). During processing time, the above delay processing reduces the response performance of the service request, which in turn affects the service experience.

Summary of the invention

In view of the above problems, an embodiment of the present application provides a task processing method, a task processing apparatus, and an apparatus to solve the problems existing in the prior art.

In order to solve the above problem, an embodiment of the present application discloses a task processing method, including: providing a resource, and time zone information corresponding to the resource; acquiring a task; determining, according to the target time zone information corresponding to the task, from the resource. a target resource corresponding to the task; the target time zone is used to represent a time zone in which the current time can process the task; and the task is processed by using the target resource.

In order to solve the above problem, an embodiment of the present application further discloses a task processing apparatus, including:

a first providing module, configured to provide a resource, and time zone information corresponding to the resource;

a task acquisition module for acquiring a task;

a target resource determining module, configured to determine, according to the target time zone information corresponding to the task, a target resource corresponding to the task from the resource; the target time zone is used to represent a time zone in which the current time can process the task;

a task processing module for processing the task with the target resource.

In order to solve the above problem, an embodiment of the present application further discloses an apparatus, including:

One or more processors; and

One or more machine-readable media having instructions stored thereon, when executed by the one or more processors, cause the apparatus to perform one or more of the methods described above.

In order to solve the above problems, an embodiment of the present application further discloses one or more machine readable mediums having stored thereon instructions that, when executed by one or more processors, cause the apparatus to perform one or more of the methods described above .

It can be seen from the above that the task processing method, apparatus and device proposed by the embodiments of the present application have at least the following advantages:

The target time zone corresponding to the task in the embodiment of the present application may be used to represent the time zone in which the current time can process the task, and the time zone information corresponding to the resource may be used to represent the time zone in which the resource is located, so that the resource in the target time zone corresponding to the task may be used as the resource in the target time zone corresponding to the task. The target resource corresponding to the task, and the task can be processed by using the target resource; since the current time can process the resource in the time zone of the task and process the task, the processing delay of the task can be reduced. And can improve the processing efficiency of the task. In the case that the foregoing task is a service task, the embodiment of the present application can reduce the service period of the service task, improve the response performance of the service task, and improve the service experience of the user.

DRAWINGS

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, a brief description of the drawings used in the embodiments or the prior art description will be briefly described below. Obviously, the drawings in the following description It is a certain embodiment of the present application, and other drawings can be obtained according to the drawings without any creative work for those skilled in the art.

1 is a schematic diagram of an application environment of a task processing method according to an embodiment of the present application;

2 is a flow chart showing the steps of a first embodiment of a task processing method according to the present application;

3 is a flow chart of steps of a second embodiment of a task processing method according to the present application;

4 is a flow chart showing the steps of the third embodiment of the task processing method of the present application;

5 is a flow chart showing the steps of a fourth embodiment of a task processing method according to the present application;

6 is a flow chart showing the steps of Embodiment 5 of a task processing method of the present application;

7 is a structural block diagram of an embodiment of a task processing apparatus of the present application;

8 is a structural block diagram of another embodiment of a task processing apparatus of the present application;

FIG. 9 is a schematic structural diagram of an apparatus according to an embodiment of the present application.

Detailed ways

The technical solutions in the embodiments of the present application are clearly and completely described in the following with reference to the drawings in the embodiments of the present application. It is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments obtained by those of ordinary skill in the art based on the embodiments of the present application are within the scope of the present disclosure.

The concept of the present application is susceptible to various modifications and alternative forms, and the specific embodiments thereof are illustrated by the accompanying drawings and will be described in detail herein. It should be understood, however, that the invention is not intended to be limited to the details of the invention.

In the present specification, "one embodiment", "an embodiment", "a specific embodiment" or the like means that the described embodiments may include specific features, structures or characteristics, but each embodiment may or may not include This particular feature, structure or characteristic. Moreover, such phrases are not necessarily referring to the same embodiment. In addition, where a particular feature, structure, or characteristic is described in connection with an embodiment, such features, structures, or characteristics may be considered to be within the scope of those skilled in the art. In addition, it should be understood that the items in the list included in the form "at least one of A, B, and C" may include the following possible items: (A); (B); (C); A and B); (A and C); (B and C); or (A, B and C). Similarly, items listed in the form "at least one of A, B or C" may mean (A); (B); (C); (A and B); (A and C); (B and C); or (A, B and C).

In some cases, the disclosed embodiments can be implemented in hardware, firmware, software, or any combination thereof. The disclosed embodiments can also be implemented as instructions carried or stored in one or more temporary or non-transitory machine-readable (eg, computer readable) storage media, which can be executed by one or more processors. A machine-readable storage medium may be implemented as a storage device, mechanism, or other physical structure (eg, volatile or nonvolatile memory, media disk, or other media) for storing or transmitting information in a form that can be read by a machine. Physical structure device).

In the figures, some structural or method features may be shown in a particular arrangement and/or order. Preferably, however, such specific arrangements and/or rankings are not necessary. Rather, in some embodiments, such features may be arranged in different ways and/or sequences, rather than as shown in the drawings. In addition, what is included in a structural or method feature in a particular drawing is not meant to imply that such feature is required in all embodiments, and in some embodiments may not include these features or may These features are combined with other features.

Assume that the generation time of task A is: 24:00 Beijing time, the existing plan will process task A through the customer service system of the area to which task A belongs; assume that the area of task A belongs to Beijing or China, due to Beijing or China one day. The working time range is from 08:00 to 18:00, while Beijing time 24:00 is not in the working hours of Beijing or China, so the task A will be delayed. Usually, the processing time of task A is delayed until the next day. Within the working time range.

An embodiment of the present application provides a task processing method, where the method specifically includes: providing a resource, and time zone information corresponding to the resource; acquiring a task; and using the target time zone information corresponding to the task, from the resource Determining a target resource corresponding to the task; the target time zone is used to represent a time zone in which the current time can process the task; and processing the task by using the target resource.

In the embodiment of the present application, the task can be used to encapsulate the processing process of the business logic. The business logic can be used to implement the business function, such as the service function, the submit order function, the cancel order function, etc., and the embodiment of the present application does not limit the specific business logic. An example of the task may include: a service task, which may be obtained according to a service request input by a user. It can be understood that a person skilled in the art can determine a corresponding task according to an actual business logic processing process. The task is not limited.

In the embodiment of the present application, the time zone is the same time definition of the region on the earth. In order to overcome the chaos of time, at the International Longitude Conference held in Washington in 1884, the world was divided into 24 time zones (12 time zones in East and West). The United Kingdom (the former site of the Greenwich Observatory) is defined as the Central Time Zone (Zero Time Zone), East 1-12 Zone, and West 1-12 Zone. Each time zone spans 15 degrees of longitude and the time is exactly 1 hour. The last East and West 12th districts each have a longitude of 7.5 degrees and are bounded by 180 degrees east and west. The time on the central meridian of each time zone is the time uniformly used in this time zone. When it is called zone, the time difference between two adjacent time zones is 1 hour. For example, the time in the East 8th district of China is one hour earlier than the time in the East 7th district of Thailand, and one hour later than the time in the East 9th district of Japan.

In order to improve the responsiveness of the task, the embodiment of the present application assigns a time zone attribute to the task. Specifically, the task may correspond to a target time zone, where the target time zone may be used to represent the time zone in which the current time can process the task, that is, the time zone of the current time zone. At work or at work, these time zones can be used as the target time zone for the task. The current time may refer to a time corresponding to the generation time of the task. Optionally, the current time may be located in a time period corresponding to the generation time of the task, where the time period may be [T1, T2], where T1 represents the generation time of the task, and the absolute value of the difference between T2 and T1 may refer to the time period. The length of the time period can be determined by a person skilled in the art according to actual application requirements.

Optionally, the target time zone corresponding to the task may be determined according to the generation time of the task. Specifically, the current working time zone corresponding to the generation time of the task may be used as the target time zone corresponding to the task. For example, the generation time of task A is: 24:00 Beijing time, assuming that Beijing time 24:00 is the current time, then West 1 District, West 2 District, West 3 District, West 5 District, West 6 District, West 7 District The corresponding current time is 15 points, 14 points, 13 points, 11 points, 10 points, 9 points, assuming that the working time range of one day can be from 08:00 to 18:00, so it can be considered that the West 1 area and the West 2 area The current time corresponding to the West 3 area, the West 5 area, the West 6 area, and the West 7 area is within the working time range. Therefore, it can be determined that the target time zone corresponding to the task A includes: West 1 area, West 2 area, West 3 area, West 5th District, West 6th District, West 7th District, etc. It can be understood that the manner of determining the target time zone corresponding to the task is only an example. In fact, a person skilled in the art can determine the target time zone corresponding to the task in any manner according to the actual application requirement, and the specific time zone corresponding to the task in the embodiment of the present application is The process is not limited.

In the embodiment of the present application, resources can be used for task processing. The resource specificity can refer to the general term for various material elements such as material, financial, and human resources in a certain area. Optionally, the foregoing resources include: human resources and/or computer resources. Human resources can include: staff used to provide services. Computer resources may include: computer cluster resources, such as compute nodes in a computer cluster. Alternatively, the computer resource may include: a resource of the computer system, where the resource of the computer system may include: a computer hardware resource, such as an IO (Input Output) resource, a CPU resource, a storage resource, etc., and the computer resource may further include: a computer Software resources or data resources, etc.

It is to be understood that any resource that can be used for task processing is within the scope of the resources of the embodiments of the present application. The embodiments of the present application do not limit the specific resources. The embodiment of the present application mainly introduces a task processing method by using human resources as an example, and the task processing methods corresponding to other resources can refer to each other.

In order to improve the response performance of the task, the resources in the embodiment of the present application may correspond to the time zone information, and the time zone information may be used to represent the time zone in which the resource is located. Optionally, the time zone information corresponding to the resource may be determined according to the geographic location where the resource is located. It may be understood that the specific determining manner of the time zone information corresponding to the resource is not limited in the embodiment of the present application.

In summary, the target time zone corresponding to the task in the embodiment of the present application may be used to represent the time zone in which the current time can process the task, and the time zone information corresponding to the resource may be used to represent the time zone in which the resource is located, so that the target time zone corresponding to the task may be used. The resource in the target time zone corresponding to the task is used as the target resource corresponding to the task, and the task can be processed by using the target resource; for the current application time, the resource in the time zone of the task can be processed by using the current time. Processing, so you can reduce the processing delay of the task, and can improve the processing efficiency of the task. In the case that the foregoing task is a service task, the embodiment of the present application can reduce the service period of the service task, improve the response performance of the service task, and improve the service experience of the user.

In an application example of the embodiment of the present application, it is assumed that the generation time of task A is: Beijing time 24:00, assuming Beijing time 24:00 as the current time, assuming that the working time range of one day can be 08:00-18 :00, it can be determined that the target time zone corresponding to task A includes: West 1 area, West 2 area, West 3 area, West 5 area, West 6 area, West 7 area, etc., that is, the current time is located in the target corresponding to task A In the working time range of the time zone, further, the resource in the target time zone corresponding to the task A may be used as the target resource corresponding to the task A according to the target time zone corresponding to the task A, and the task A may be processed by using the target resource. For example, the target resource corresponding to task A may be the staff A-1 in the west 1 area, and the staff in the west 1 area is located in the working time range of the staff A-1 in the west 1 area. A-1 can process task A at the current time, so the processing delay of the task can be reduced, and the processing efficiency of the task can be improved.

The embodiment of the present application can be applied to an application environment, such as an application (application), a website, and the like, to improve the implementation efficiency of the business function.

The task processing method provided by the embodiment of the present invention can be applied to the application environment shown in FIG. 1. As shown in FIG. 1, the client 100 and the server 200 are located in a wired or wireless network, and the client 100 is connected through the wired or wireless network. Data interaction with the server 200.

In an actual application, the client 100 can receive a request entered by the user and send the request to the server 200. The server 200 can generate a task corresponding to the request, and process the task by executing the task processing method in the embodiment of the present application.

Of course, the foregoing method for generating a task according to the user input is only an example. In fact, the specific embodiment of the present application does not limit the specific task and the specific generation process of the task. In addition, the above-described task processing method of the embodiment of the present application is performed by the server 200 as an example. In fact, the embodiment of the present application does not limit the specific execution subject of the task processing method.

Method embodiment 1

Referring to FIG. 2, a flow chart of the steps of the first embodiment of the task processing method of the present invention is shown, which may specifically include the following steps:

Step 201: Provide a resource, and time zone information corresponding to the resource.

Step 202: Acquire a task.

Step 203: Determine, according to target time zone information corresponding to the task, a target resource corresponding to the task from the resource; the target time zone is used to represent a time zone that can process the task at a current time;

Step 204: Process the task by using the target resource.

In step 201, the resource provided by the embodiment of the present application may be a global resource, and the resource may correspond to the time zone information. This time zone information can be used to characterize the time zone in which the resource is located. Optionally, the time zone information corresponding to the resource may be determined according to the geographic location where the resource is located. For example, if the geographic location where the resource A is located is Beijing, the time zone information corresponding to the resource A may be determined as: the east 8 zone. It can be understood that the specific determining manner of the time zone information corresponding to the resource is not limited in the embodiment of the present application.

In an actual application, the resource and the time zone information corresponding to the resource may be pre-configured; or the resource may be received from other devices and the time zone information corresponding to the resource. Further, the embodiment of the present application may further store and manage the provided resources and the time zone information corresponding to the resources. Optionally, the storage device corresponding to the resource and its time zone information may include: an external memory (such as a hard disk, etc.), or an internal memory (such as a read only memory, a random access memory, etc.). It can be understood that the embodiment of the present application is for a resource and a time zone thereof. The specific storage device corresponding to the information is not limited.

Referring to Table 1, there is shown a resource of an embodiment of the present application, and a time zone information corresponding to the resource, where a resource may correspond to a time zone, for example, resource 1 corresponds to time zone A, and resource 2 corresponds to In time zone B, resource 3 corresponds to time zone C, and resource 4 corresponds to time zone D..., thereby realizing storage and management of resources and time zone information on a global scale.

Table 1

Resource	Time zone information
Resource 1	Time zone A
Resource 2	Time zone B
Resource 3	Time zone C
Resource 4	Time zone D
...	...

In step 202, the task can be used to encapsulate the processing of the business logic. For example, the task may include a service task, which may be obtained based on a service request entered by the user. In a practical application, step 202 may generate a task, or step 202 may receive the generated task from other devices. It can be understood that the specific embodiments of the present application do not limit the specific tasks and the specific procedures for obtaining the tasks.

The number of resources provided in the step 201 may be multiple, and the step 203 may determine, according to the target time zone information corresponding to the task, the target resource corresponding to the task from the plurality of resources.

Optionally, the determining process of the target time zone information corresponding to the task may include: determining the target time zone information corresponding to the task according to the generation time of the task. Specifically, the current working time zone corresponding to the generation time of the task may be used as the target time zone information corresponding to the task. For example, the generation time of the task can be used as the current time, and the time zone of the current time zone is working, and the time zone can be used as the target time zone corresponding to the task. It can be understood that the specific time zone information corresponding to the task is determined by the embodiment of the present application. The process is not limited.

In an optional embodiment of the present application, the step 203, the process of determining the target resource corresponding to the task from the resource, may include: a time zone corresponding to the target time zone information corresponding to the task and the resource The information is matched; the resource corresponding to the target time zone information is obtained according to the matching result; and the target resource corresponding to the task is obtained according to the resource corresponding to the target time zone information.

In an actual application, the time zone may be identified by an ID (identity). For example, the identifier of the target time zone information is the first time zone identifier, and the identifier of the time zone information corresponding to the resource is the time zone information identifier, and the target corresponding to the task is The process of matching the time zone information with the time zone information corresponding to the resource is: matching the first time zone identifier and the second time zone identifier. Of course, the time zone is identified by the ID as an example. The time zone can also be identified according to the geographic location of the time zone. It can be understood that the specific identification manner of the time zone is not limited in the embodiment of the present application.

In the actual application, if the matching result is that the matching is successful, the resource may be used as the resource corresponding to the target time zone information; the resource corresponding to the target time zone information may be one or more. In the case that the resource corresponding to the target time zone information is one, one resource corresponding to the target time zone information may be used as the target resource corresponding to the task. In a case that the target time zone information corresponds to multiple resources, at least one of the plurality of resources corresponding to the target time zone information may be determined as the target resource corresponding to the task, and the specific determining process is implemented in the method. Introduced in Example 2.

Step 204: The process of processing the task by using the target resource may include: distributing the task to the target resource, so that the target resource processes the task. Taking resources as human resources as an example, the task can be distributed to the staff in the time zone corresponding to the target task, so that the staff can handle the task. Taking a resource as a computer resource as an example, the task may be distributed to a computing node in a time zone corresponding to the task, so that the computing node processes the task and the like.

In summary, in the task processing method of the embodiment of the present application, the target time zone corresponding to the task may be used to represent the time zone in which the current time can process the task, and the time zone information corresponding to the resource may be used to represent the time zone in which the resource is located, so that the task may be corresponding. The resource in the target time zone is used as the target resource corresponding to the task, and the task can be processed by using the target resource. The embodiment of the present application can process the resource in the time zone of the task by using the current time, and process the task. Therefore, the processing delay of the task can be reduced, and the processing efficiency of the task can be improved. In the case that the foregoing task is a service task, the embodiment of the present application can reduce the service period of the service task, improve the response performance of the service task, and improve the service experience of the user.

Method embodiment two

Referring to FIG. 3, a flow chart of the steps of the second embodiment of the task processing method of the present invention is shown, which may specifically include the following steps:

Step 301: Provide a resource, and time zone information corresponding to the resource.

Step 302: Provide attribute information of the resource.

Step 303: Obtain a task.

Step 304: Determine resources corresponding to the target time zone information; the resources corresponding to the target time zone may be multiple;

Step 305: Determine, according to attribute information of the resource, a target resource corresponding to the task from multiple resources corresponding to the target time zone;

Step 306: Process the task by using the target resource.

With respect to the first embodiment of the method shown in FIG. 2, the second embodiment of the method shown in FIG. 3 may further provide attribute information of a resource, where the attribute information may refer to a property of the resource. Optionally, the attribute information may include at least one of the following information: cost information, quality information, and a mapping relationship between the resource and the task feature. Of course, the embodiment of the present application does not limit specific attribute information.

Referring to Table 2, a resource of the embodiment of the present application, and time zone information and attribute information corresponding to the resource are shown.

Table 2

The embodiment of the present application refines the process of determining the target resource corresponding to the task from the resources by using step 304 and step 305. The step 304 determines a plurality of resources corresponding to the target time zone information, and the step 305 determines a target resource corresponding to the task from the plurality of resources corresponding to the target time zone information. It can be understood that the determined target resources may be one or multiple.

In step 305, the target resource corresponding to the task is determined from the plurality of resources corresponding to the target time zone information, and the basis of the corresponding determining process may be the attribute information of the resource. The embodiment may provide the following attribute information and attribute information. Corresponding determination process:

1) Cost information of resources.

The cost information of the resource can be used to characterize the costly monetary performance of the resource and its objectification. Taking resources as human resources as an example, the cost information of human resources can be the salary of the staff. Taking resources as computer resources as an example, the cost information of computer resources can be the value of computer resources. It can be understood that a person skilled in the art can determine the cost information of the resource according to the actual application requirement. The specific cost information of the resource and the specific determination manner corresponding to the cost information are not limited in the embodiment of the present application.

The embodiment of the present application determines one of the multiple resources corresponding to the target time zone information as the target resource corresponding to the task, according to the cost information of the resource. Generally, the lower the cost information, the greater the probability that the resource is determined, so the cost information of the target resource can be reduced. For example, the lowest cost one of the plurality of resources corresponding to the target time zone information may be determined as the target resource corresponding to the task, so that the cost information of the target resource may be effectively reduced.

2) Quality information of resources.

The quality information of the resource can be used to characterize the pros and cons of the resource. Optionally, the quality information may be obtained according to historical task processing data corresponding to the resource. Further optionally, the quality information may include at least one of the following: a historical task quantity corresponding to the resource, historical task quality information, and historical task processing time information.

Taking resources as human resources as an example, the number of historical tasks corresponding to human resources can be used to represent the number of historical tasks completed by human resources; the historical task quality information corresponding to human resources can be used to characterize the quality information of historical tasks completed by human resources, for example, Historical task quality information is obtained according to user evaluation information of historical tasks; historical task processing time information corresponding to human resources can be used to represent the time required for human resources to complete a historical task, or the average time required to complete multiple historical tasks. When two or more types of quality information are used, two or more types of quality information may be weighted and averaged to obtain integrated quality information, and the integrated quality information is used for corresponding to the target time zone information. For the process of determining the target resource corresponding to the task, the specific weight of the quality information is not limited in the embodiment of the present application. For the quality information corresponding to the computer resources, since the principle is similar to the principle of the quality information corresponding to the human resources, it will not be described here, and the mutual reference may be used.

The embodiment of the present application determines the target resource corresponding to the task from the plurality of resources corresponding to the target time zone information according to the quality information corresponding to the resource; and improves the quality information of the target resource. For example, the highest quality one of the plurality of resources corresponding to the target time zone information may be selected as the target resource corresponding to the task, so that the quality information of the target resource may be effectively improved.

3) The mapping relationship between resources and task characteristics.

The mapping between resources and task characteristics can reflect the degree of association between resources and task characteristics. Generally, when a resource has a mapping relationship with a certain task feature, it can be explained that when the task having the task feature is processed by the task, the processing effect corresponding to the task is better/optimized. Taking the task feature as the task type and the resource as the human resource as an example, assuming that a staff member A-1 has a mapping relationship with a certain task type F1, it indicates that the worker A-1 is good at processing the task of the task type F1. In the customer service field corresponding to the commodity, the example of the task type may include: the type of the task, the type of the clothing, and the like. It can be understood that the person skilled in the art can determine the corresponding task type according to the actual situation of the task. There are no restrictions on the specific task types.

In an optional embodiment of the present application, the mapping relationship between the resource and the task feature may be established by: determining historical task information corresponding to the resource according to historical task processing data corresponding to the resource; The historical task information may include: historical task characteristics and historical task processing information; and establishing a mapping relationship between the resource and the task feature according to historical task information corresponding to the resource.

The historical task information corresponding to the resource may be used to represent information of the historical task processed by the task. The historical task feature can be used to represent the task characteristics of the historical task, such as the task type of the historical task, the category of the historical task, and the like; the historical task processing information can be used to represent the processing status of the historical task, and the historical task processing information can include: historical task processing time Information and/or historical task quality information, wherein the historical task processing information may reflect the processing efficiency of the historical task, and the historical task quality information may reflect the processing quality of the historical task. Optionally, the historical task may be obtained according to the evaluation information of the historical task. Quality information.

An embodiment of the present application establishes a mapping relationship between the resource and the task feature according to the historical task information corresponding to the resource. The historical task information specifically includes: a historical task feature and a historical task processing information, and the historical task processing information may be used as The basis for determining the mapping relationship between resources and task features, for example, historical task information can be used as a basis for judging whether a resource is good at handling certain task characteristics.

In practical applications, statistical learning methods or machine learning methods may be used to learn historical task information to obtain a mapping relationship between resources and task features. For example, the machine learning method can use the historical task information as the training data. By performing machine learning on the training data, the learned machine learning model can have the recognition capability of the task features corresponding to the resources, and examples of the machine learning model can include: SVM ( Support vector machine model, Bayesian model, neural network model, etc., it can be understood that the embodiments of the present application do not limit the specific machine learning model.

The embodiment of the present application determines the target resource corresponding to the task from the plurality of resources corresponding to the target time zone information according to the mapping relationship between the resource and the task feature. Specifically, one of the plurality of resources corresponding to the target time zone information may be determined as the target resource corresponding to the task according to the mapping relationship between the resource and the task feature and the task feature corresponding to the task, so that Improve the matching degree between the target resource and the task characteristics corresponding to the task. For example, staff A-1 and staff B-1 can handle a certain task at the current time, but because staff A-1 is good at handling the mapping task, staff B-1 is good at handling the apparel damage task, and the task corresponds to The task type is the map, then it can be determined that the staff A-1 performs the processing of the task.

Optionally, the process of determining one of the plurality of resources corresponding to the target time zone information may include: first searching, according to the task feature corresponding to the task, in a mapping relationship between the resource and the task feature, Obtaining at least one candidate resource that matches the task feature corresponding to the task; and then determining one from the at least one candidate resource as the target resource corresponding to the task. Optionally, one of the at least one candidate resource may be determined according to at least one of cost information corresponding to the resource, quality information corresponding to the resource, and a probability of mapping relationship between the resource and the task feature. The probability of the mapping relationship between the resource and the task feature may be obtained by using the foregoing statistical learning method or the machine learning method, and the specific determining manner of the mapping relationship probability between the resource and the task feature in the embodiment of the present application, and the The specific process of determining one of at least one candidate resource is not limited.

The basis of determining the target resource corresponding to the task from the plurality of resources corresponding to the target time zone information is detailed by using the cost information of the resource, the quality information of the resource, and the mapping relationship between the resource and the task feature. It is to be understood that those skilled in the art may adopt any one or combination of the above multiple according to actual application requirements.

In an optional embodiment of the present application, the foregoing multiple combinations may be adopted, and correspondingly, the step 303 determines a process of the target resource corresponding to the task from multiple resources corresponding to the target time zone information. Specifically, the method may include: determining resource return information corresponding to the resource according to the cost information and the quality information of the resource; and selecting, according to the resource return information corresponding to the resource, a plurality of resources corresponding to the target time zone information The target resource corresponding to the task. For example, one of the plurality of resources corresponding to the target time zone information may be selected as the target resource corresponding to the task.

In the embodiment of the present application, the resource return information may be used to represent the relationship between the output and the input corresponding to the resource, wherein the cost information of the resource may reflect the input corresponding to the resource, and the quality information of the resource may reflect the output corresponding to the resource. . According to an example, the resource return information may be an ROI (return on investment), and the ROI may be expressed as:

ROI=Quality Information/Cost Information*100% (1)

In the process of calculating the ROI by the formula (1), one or more types of quality information may be used, for example, three types of quality information, such as the number of historical tasks corresponding to the resource, the historical task quality information, and the historical task processing time information. .

In an optional embodiment of the present application, since the unit of measurement corresponding to the quality information and the cost information is different, the quality information and the cost information may be separately standardized before calculating the ROI by the formula (1). Standardization can scale quality information and cost information to fit into a small specific interval.

In summary, the task processing method of the embodiment of the present application determines, from the plurality of resources corresponding to the target time zone information, according to the attribute information corresponding to the resource, when the resource corresponding to the target time zone information is multiple. The target resource corresponding to the task. This attribute information can refer to the nature of the resource. Optionally, the attribute information may include at least one of the following information: cost information, quality information, and a mapping relationship between the resource and the task feature.

The cost information of the resource may be used to represent the spent currency performance of the resource and its objectification. The embodiment of the present application determines one of the multiple resources corresponding to the target time zone information according to the cost information of the resource, as the The target resource corresponding to the task; generally, the lower the cost information, the greater the probability that the resource is determined, so the cost information of the target resource can be reduced.

The quality information of the resource may be used to identify the degree of the resource. The embodiment of the present application determines one of the multiple resources corresponding to the target time zone information as the target resource corresponding to the task according to the quality information corresponding to the resource. The quality information corresponding to the target resource can be improved.

The mapping relationship between the resource and the task feature can reflect the degree of association between the resource and the task feature; usually, when a resource has a mapping relationship with a certain task feature, it can be explained that the task is used to process the task having the task feature, and the task The corresponding processing effect is better. According to the mapping relationship between the resource and the task feature, the embodiment of the present application determines one of the multiple resources corresponding to the target time zone information, and as the target resource corresponding to the task, the target resource and the task corresponding to the task may be improved. The degree of matching between. For example, staff A-1 and staff B-1 can handle a certain task at the current time, but because staff A-1 is good at handling the mapping task, staff B-1 is good at handling the apparel damage task, and the task corresponds to The task type is the map, then it can be determined that the staff A-1 performs the processing of the task.

Method embodiment three

Referring to FIG. 4, a flow chart of the steps of the third embodiment of the task processing method of the present invention is shown, which may specifically include the following steps:

Step 401: Provide a resource, and time zone information corresponding to the resource.

Step 402: Acquire a task.

Step 403: Determine, according to target time zone information corresponding to the task, a target resource corresponding to the task from the resource; the target time zone is used to represent a time zone in which the current time can process the task;

Step 404: Distribute the task to the target resource, so that the target resource processes the task.

With respect to the first embodiment of the method shown in FIG. 2, the task of the embodiment of the present application may correspond to a task identifier, and the task identifier is not distributed before the task is distributed to the target resource, and the target resource is The task is identified as being distributed after the task is distributed;

Correspondingly, the method in the embodiment of the present application may further include:

Step 405: Record the task identifier as the waiting processing time of the distributed task;

Step 406: If the waiting processing time exceeds the time threshold, the task identifier corresponding to the task identified as the distributed task is updated to be undistributed.

In the embodiment of the present application, the task identifier is used to represent the distribution status of the task. The task identifier is undistributed, and the task identifier is not distributed, and needs to be distributed. The task identifier is distributed, which indicates that the task has been distributed and does not need to be distributed.

In addition, the embodiment of the present application may update the task identifier. Specifically, before the task is distributed to the target resource in step 404, the task identifier is not distributed. After the task is distributed to the target resource in step 404, The task identifier is a distribution; and, in the case that the waiting processing time of the task identified as the distributed task exceeds the time threshold, the task identifier corresponding to the task identified as the distributed task is updated to be undistributed. Waiting for the processing time to exceed the time threshold indicates that the waiting time of the distributed task is too long, so in order to reduce the processing delay of the distributed task, its task identifier can be updated to be undistributed to be redistributed. It can be understood that the time threshold may be determined by a person skilled in the art according to actual application requirements. For example, the time threshold may be in the range of seconds. Generally, the smaller the time threshold is, the smaller the corresponding processing delay is.

In an embodiment of the present application, the task collection may be identified as an undistributed task by using a task set, and the data structure corresponding to the task set may include: an array, a queue, and the like. In an actual application, the task in the task set may be monitored according to a preset period. If the task in the task set has been distributed, the task identifier corresponding to the task may be updated to be distributed, and the task is Deleted in the task collection.

In another embodiment of the present application, tasks can be stored through a task pool. A task pool is a component of a business layer storage task. It is a container of tasks. It is an instance pool that shares tasks among threads. It is completely transparent to the client layer. Due to the task cache mechanism provided by the task pool, the system overhead generated by frequently creating and reclaiming task instances can be reduced, and storage resources can be saved.

It can be understood that the foregoing manner of storing tasks by the task set and the task pool is only an optional embodiment. In fact, those skilled in the art can store tasks in any manner according to actual application requirements, for example, distributed storage of tasks, etc. The specific storage manner corresponding to the task is not limited in the embodiment of the present application.

In an optional embodiment of the present application, the method of the embodiment of the present application may further include: recording a reset number corresponding to the task; and the resetting the number of times is to update the task identifier corresponding to the task that is identified as being distributed to If the number of times of resetting corresponding to the task exceeds the threshold of the number of times, the preset processing is performed for the task;

The preset processing may specifically include:

Output prompt information; and/or

And expanding resources corresponding to the task according to the target time zone information corresponding to the task.

In the embodiment of the present application, the number of times of the reset may be the number of times the task identifier corresponding to the task that has been distributed is updated to be undistributed. If the number of resets corresponding to the task exceeds the threshold of the number of times, the task is experienced several times. A reset that is distributed but not processed. In this case, the above task can be pre-processed to reduce the processing delay of the task.

The preset processing may include: outputting prompt information, the prompt information may remind the user that the number of resets of a task exceeds a threshold value, so that the user processes the task by manual intervention, thereby reducing the processing delay of the task. .

The preset processing may include: activating, according to the target time zone information corresponding to the task, the resource corresponding to the task, where the resource corresponding to the task may include: a resource that matches the target time zone information, etc., the expansion may be Refers to the capacity of the extended resources, such as the increase of human resources, computer resources, etc.; in practical applications, the reason that the number of resets exceeds the number of times may be that the number of tasks is far greater than the number of resources, so that the number of tasks distributed to resources is large. Therefore, the embodiment of the present application automatically expands the resource corresponding to the task according to the target time zone information corresponding to the task, and can alleviate the time that the number of tasks distributed to the resource is large to make the task wait for the resource to be processed to a certain extent. The period is too long, so the processing delay of the task can be reduced.

In summary, the task processing method of the embodiment of the present application identifies the distribution status corresponding to the task by using the task identifier, and before the task is distributed to the target resource, the task identifier is not distributed, and the distribution is performed to the target resource. After the task, the task identifier is distributed; and, in the case that the waiting processing time of the task whose task is identified as being distributed exceeds the time threshold, the task identifier corresponding to the task identified as the distributed task is updated to be undistributed; When the time exceeds the time threshold, it indicates that the waiting time of the distributed task is too long, so updating its task ID to undistributed to redistribute it can reduce the processing delay of the distributed task.

Method embodiment four

In the existing solution, a regional customer service system generates a task for a service request submitted by a user, and processes the generated task through a staff member in the area.

Referring to FIG. 5, a flow chart of the steps of the fourth embodiment of the task processing method of the present invention is shown, which may specifically include the following steps:

Step 501: Receive a service request submitted by a user.

Step 502: Generate a task corresponding to the service request.

Step 503: Send the task to a global task processing system.

Step 501 to step 503 may be performed by a customer service system. The customer service system has a regionality. As shown in FIG. 5, the customer service system of the time zone 1 generates a task T001, a task T002, and a task T003 for the service request submitted by the user; The customer service system generates a task T004, a task T005, and a task T006 for the service request submitted by the user; and the customer service system of the time zone 3 generates the task T007, the task T008, and the task T009 for the service request submitted by the user.

Step 504: Provide a resource, and time zone information corresponding to the resource.

Step 505: Receive a task sent by a customer service system.

Step 506: Determine, according to target time zone information corresponding to the task, a target resource corresponding to the task from the resource; the target time zone may be used to represent a time zone that can process the task at a current time;

Step 507: Distribute the task to the target resource, so that the target resource processes the task.

Steps 504 to 507 can be performed by a global task processing system, and the global task processing system can schedule resources (such as workers) currently in the working time zone on a global scale. As shown in FIG. 5, the staff of the global task processing system scheduling can include : Staff A-1, Staff B-1 and Staff C-1 in Time Zone 1, Staff D-2, Staff E-2 and Staff F-2 in Time Zone 2, and in Time Zone 3 Staff G-3, staff H-3 and staff I-3, etc., even the staff of the global task processing system dispatching may also include staff in time zone 4, time zone 5...time zone 24, etc.; The staff in the time zone that is capable of processing the task at the current time processes the task.

In the embodiment of the present application, a time zone customer service system can produce a task and send a production task to a global task processing system; the global task processing system can divide the task across time difference and distribute the tasks generated simultaneously at the same time to the global task. The office team currently in the working time zone reduces service cycles and enhances the user experience.

Method embodiment five

Referring to FIG. 6, a flow chart of the steps of the fifth embodiment of the task processing method of the present invention is shown, which may specifically include the following steps:

Step 601: Provide a resource, and time zone information corresponding to the resource.

Step 602: Receive a service request submitted by a user.

Step 603: Generate a task corresponding to the service request.

Step 604: Determine, according to target time zone information corresponding to the task, a target resource corresponding to the task from the resource;

The target time zone can be used to characterize a time zone in which the current time can process the task;

Step 605: Distribute the task to the target resource, so that the target resource processes the task.

The global scope of tasks is integrated with respect to Figure 5, and Figure 6 provides distributed processing of tasks across the globe.

Step 601 to step 605 may be performed by a customer service system, and the customer service system has a regionality. As shown in FIG. 6, the customer service system of the time zone 1 generates a task T001, a task T002, and a task T003 for the service request submitted by the user; The customer service system generates a task T004, a task T005, and a task T006 for the service request submitted by the user; and the customer service system of the time zone 3 generates the task T007, the task T008, and the task T009 for the service request submitted by the user.

The customer service system can provide resources on a global scale, and time zone information corresponding to the resources, and schedule resources (such as workers) currently in the working time zone on a global scale, as shown in Figure 6, the customer service system schedules. Staff may include: staff A-1, staff B-1 and staff C-1 in time zone 1, staff D-2, staff E-2 and staff F-2 in time zone 2, and The staff G-3, the staff H-3, the staff member I-3, etc. in the time zone 3, and even the staff of the customer service system dispatching may also include the staff in the time zone 4, the time zone 5, the time zone 24, etc.; The task can be processed by the staff in the time zone that can handle the task at the current time.

It should be noted that, for the method embodiments, for the sake of simple description, they are all expressed as a series of action combinations, but those skilled in the art should understand that the embodiments of the present application are not limited by the described action sequence, because In accordance with embodiments of the present application, certain blocks may be performed in other sequences or concurrently. In the following, those skilled in the art should also understand that the embodiments described in the specification are all preferred embodiments, and the actions involved are not necessarily required in the embodiments of the present application.

The embodiment of the present application further provides a task processing apparatus.

Referring to FIG. 7, a structural block diagram of an embodiment of a task processing apparatus of the present application is shown, which may specifically include the following modules:

a first providing module 701, configured to provide a resource, and time zone information corresponding to the resource;

a task obtaining module 702, configured to acquire a task;

The target resource determining module 703 is configured to determine, according to the target time zone information corresponding to the task, a target resource corresponding to the task from the resource; the target time zone is used to represent a time zone in which the current time can process the task;

The task processing module 704 is configured to process the task by using the target resource.

Optionally, the device may further include:

a second providing module, configured to provide attribute information of the resource;

The target resource determining module 703 can include:

a first determining submodule, configured to determine a resource corresponding to the target time zone information; the target time zone corresponds to multiple resources;

And a second determining submodule, configured to determine, according to the attribute information of the resource, a target resource corresponding to the task from multiple resources corresponding to the target time zone.

Optionally, the attribute information may include at least one of the following information:

Cost information, quality information, and mapping between resources and task characteristics.

Optionally, the second determining submodule may include:

a resource return information determining unit, configured to determine resource return information corresponding to the resource according to the cost information and the quality information of the resource;

And a selecting unit, configured to select, according to the resource return information corresponding to the resource, the target resource corresponding to the task from the plurality of resources corresponding to the target time zone.

Optionally, the quality information may be obtained according to historical task processing data corresponding to the resource.

Optionally, the quality information may include at least one of a historical task quantity, historical task quality information, and historical task processing time information corresponding to the resource.

Optionally, the mapping relationship between the resource and the task feature may be obtained by processing data according to historical tasks corresponding to the resource.

Optionally, the device may further include:

The historical task information determining module is configured to determine historical task information corresponding to the resource according to historical task processing data corresponding to the resource; the historical task information may include: historical task characteristics and historical task processing information;

The mapping establishing module is configured to establish a mapping relationship between the resource and the task feature according to historical task information corresponding to the resource.

Optionally, the task processing module 704 can include:

a task distribution sub-module for distributing the task to the target resource to cause the target resource to process the task.

Optionally, the task is associated with a task identifier, and the task identifier is undistributed before the task is distributed to the target resource, and the task identifier is distributed after the task is distributed to the target resource.

Then the device may further comprise:

a first recording module, configured to record a waiting time for the task identified as a distributed task;

And an update module, configured to update the task identifier corresponding to the task that has been distributed to be undistributed if the waiting processing time exceeds the time threshold.

Optionally, the device may further include:

a second recording module, configured to record a resetting number corresponding to the task; the resetting number is a number of times that the task identifier corresponding to the task that is identified as being distributed is updated to be undistributed;

a preset processing module, configured to perform preset processing on the task if the number of resets corresponding to the task exceeds a threshold number of times;

The preset processing module may include:

a prompt sub-module for outputting prompt information; and/or

The resource expansion sub-module is configured to expand resources corresponding to the task according to the target time zone information corresponding to the task.

Optionally, the task may include a service task, which is obtained according to a service request input by the user.

Referring to FIG. 8, a structural block diagram of another embodiment of a task processing apparatus of the present application is shown, which may specifically include the following modules: a task pool module 801, a time zone management module 802, a resource attribute determining module 803, a rule module 804, and task distribution. Module 805.

The task pool module 801 is configured to integrate tasks generated in at least one time zone;

The time zone management module 802 is configured to control the time zone information corresponding to the resource and the target time zone information corresponding to the task, and determine the resource corresponding to the target time zone according to the target time zone information corresponding to the task;

The resource attribute determining module 803 is configured to determine attribute information of the resource.

Optionally, the resource attribute determining module 803 may include at least one of a cost determining submodule, a quality determining submodule, and an ROI calculating submodule.

The cost determination sub-module is used to determine the cost information of the resource; for example, the cost information such as the salary of the staff member may be collected, and the total cost of the staff member is calculated;

a quality determining sub-module, configured to determine quality information of the resource; for example, collecting quality information such as the number of historical tasks corresponding to the staff, historical task quality information, and historical task processing time information, and calculating the contribution of the corresponding staff;

The ROI calculation sub-module is used to calculate the ROI corresponding to the resource; for example, ROI=contribution/cost information*100%.

The rule module 804 is configured to determine an allocation rule of multiple resources corresponding to the target time zone.

Optionally, the rules module 804 can include: a conflict resolution sub-module, a delay wind control sub-module, and a task feature resource matching sub-module.

a conflict resolution sub-module, configured to sort, by using the attribute information determined by the resource attribute determining module 803, the plurality of resources corresponding to the target time zone, and according to the sorting result, if the resource corresponding to the target time zone is multiple Determine the target resource corresponding to the task.

Delayed wind control sub-module for delaying wind control of tasks. Optionally, the record task is identified as a waiting processing time of the distributed task; if the waiting processing time exceeds the time threshold, the task identifier corresponding to the task identified as the distributed task is updated to be undistributed. Further, optionally, the number of resets corresponding to the task is recorded; the number of resets is the number of times the task identifier corresponding to the task that has been distributed is updated to be undistributed; if the number of resets corresponding to the task exceeds the threshold And performing preset processing on the task; the preset processing may include: outputting prompt information; and/or expanding the resource corresponding to the task according to the target time zone corresponding to the task.

The task feature resource matching sub-module is configured to process data according to the historical task corresponding to the resource, obtain a mapping relationship between the resource and the task feature, and according to the mapping relationship between the resource and the task feature, and the task feature corresponding to the task, Selecting one of the resources corresponding to the plurality of target time zone information as the target resource corresponding to the task, so as to improve the matching degree between the target resource and the task feature corresponding to the task. For example, staff A-1 and staff B-1 can handle a certain task at the current time, but because staff A-1 is good at handling the mapping task, staff B-1 is good at handling the apparel damage task, and the task corresponds to The task type is the map, then the staff A-1 can be selected to handle the task.

The task distribution module 805 is configured to distribute the task to the target resource, so that the target resource processes the task.

In summary, in the task processing apparatus of the embodiment of the present application, the target time zone corresponding to the task may be used to represent the time zone in which the current time can process the task, and the time zone information corresponding to the resource may be used to represent the time zone in which the resource is located, so that the task may be corresponding. The resource in the target time zone is used as the target resource corresponding to the task, and the task can be processed by using the target resource. The embodiment of the present application can process the resource in the time zone of the task by using the current time, and process the task. Therefore, the processing delay of the task can be reduced, and the processing efficiency of the task can be improved. In the case that the foregoing task is a service task, the embodiment of the present application can reduce the service period of the service task, improve the response performance of the service task, and improve the service experience of the user.

For the device embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and similar places should be referred to each other.

Embodiments of embodiments of the present application can be implemented as a system or apparatus for performing a desired configuration using any suitable hardware and/or software. FIG. 9 schematically illustrates an exemplary apparatus 900 that can be used to implement various embodiments described in this application.

For one embodiment, FIG. 9 illustrates an exemplary apparatus 900 that can include one or more processors 902, a system control module (chipset) 904 coupled to at least one of the processors 902, and a system Control system 904 coupled system memory 906, non-volatile memory (NVM)/storage 908 coupled to system control module 904, one or more input/output devices 910 coupled to system control module 904, and system control Module 906 is coupled to a network interface 912. The system memory 906 can include instructions 962 that can be executed by one or more processors 902.

Processor 902 can include one or more single or multiple core processors, and processor 902 can comprise any combination of general purpose or special purpose processors (eg, graphics processors, application processors, baseband processors, etc.). In some embodiments, the device 900 can be a server, a target device, a wireless device, or the like as described in the embodiments of the present application.

In some embodiments, apparatus 900 can include and be integrated with one or more machine-readable media (eg, system memory 906 or NVM/storage 908) having instructions configured to One or more processors 902 that execute instructions to implement the modules included in the foregoing apparatus, thereby performing the actions described in the embodiments of the present application.

The system control module 904 of an embodiment can include any suitable interface controller for providing any suitable interface to at least one of the processors 902 and/or any suitable device or component in communication with the system control module 904.

The system control module 904 of an embodiment may include one or more memory controllers for providing an interface to the system memory 906. The memory controller can be a hardware module, a software module, and/or a firmware module.

System memory 906 of one embodiment can be used to load and store data and/or instructions 962. For one embodiment, system memory 906 can include any suitable volatile memory, such as a suitable DRAM (Dynamic Random Access Memory). In some embodiments, system memory 906 can include: double data rate type quad synchronous dynamic random access memory (DDR4 SDRAM).

The system control module 904 of an embodiment may include one or more input/output controllers to provide an interface to the NVM/storage device 908 and the input/output device(s) 910.

NVM/storage 908 of an embodiment can be used to store data and/or instructions 982. NVM/storage 908 may comprise any suitable non-volatile memory (eg, flash memory, etc.) and/or may include any suitable non-volatile storage device(s), such as one or more hard drives ( HDD), one or more compact disc (CD) drives and/or one or more digital versatile disc (DVD) drives, and the like.

NVM/storage 908 may include storage resources that are physically part of the device on which device 900 is installed, or that may be accessed by the device without necessarily being part of the device. For example, NVM/storage 908 can be accessed via network interface 912 through the network and/or through input/output device 910.

The input/output device(s) 910 of an embodiment can provide an interface for device 900 to communicate with any other suitable device, and input/output device 910 can include a communication component, an audio component, a sensor component, and the like.

Network interface 912 of an embodiment may provide an interface for device 900 to communicate over one or more networks and/or with any other suitable device, and device 900 may be in accordance with any of one or more wireless network standards and/or protocols. And/or protocols to wirelessly communicate with one or more components of the wireless network, such as accessing a wireless network based on a communication standard, such as WiFi, 2G or 3G, or a combination thereof for wireless communication.

For one embodiment, at least one of the processors 902 can be packaged with logic of one or more controllers (eg, memory controllers) of the system control module 904. For one embodiment, at least one of the processors 902 can be packaged with the logic of one or more controllers of the system control module 904 to form a system in package (SiP). For one embodiment, at least one of the processors 902 can be integrated with the logic of one or more controllers of the system control module 904 on the same new product. For one embodiment, at least one of the processors 902 can be integrated on the same chip as the logic of one or more controllers of the system control module 904 to form a system on chip (SoC).

In various embodiments, device 900 may include, but is not limited to, a computing device such as a desktop computing device or a mobile computing device (eg, a laptop computing device, a handheld computing device, a tablet, a netbook, etc.). In various embodiments, device 900 may have more or fewer components and/or different architectures. For example, in some embodiments, device 900 can include one or more cameras, keyboards, liquid crystal display (LCD) screens (including touch screen displays), non-volatile memory ports, multiple antennas, graphics chips, application specific integrated circuits (ASIC) and speakers.

Wherein, if the display comprises a touch panel, the display screen can be implemented as a touch screen display to receive an input signal from the user. The touch panel includes one or more touch sensors to sense touches, slides, and gestures on the touch panel. The touch sensor may sense not only the boundary of the touch or sliding action, but also the duration and pressure associated with the touch or slide operation.

The embodiment of the present application further provides a non-volatile readable storage medium, where the storage medium stores one or more programs, and when the one or more modules are applied to the device, the device may be executed. The instructions of each method in the embodiments of the present application.

Provided in one example is an apparatus comprising: one or more processors; and instructions in one or more machine readable mediums stored thereon, when executed by the one or more processors, resulting in The apparatus performs the method as in the embodiment of the present application, and the method may include the method shown in FIG. 2 or FIG. 3 or FIG. 4 or FIG. 5 or FIG.

Also provided in one example is one or more machine readable medium having instructions stored thereon that, when executed by one or more processors, cause the apparatus to perform a method as in the embodiments of the present application, the method comprising: The method shown in Figure 2 or Figure 3 or Figure 4 or Figure 5 or Figure 6.

The above is a detailed description of a task processing method, a task processing device, and a device provided by the present application. The principles and implementation manners of the present application are described in the specific examples, and the description of the above embodiments is described. It is only used to help understand the method of the present application and its core ideas; at the same time, for those of ordinary skill in the art, according to the idea of the present application, there will be changes in specific implementation manners and application scopes. The contents of this specification are not to be construed as limiting the application.

Claims (21)

1. A task processing method, comprising:

   Providing resources and time zone information corresponding to the resources;

   Get the task;

   Determining, according to the target time zone information corresponding to the task, a target resource corresponding to the task from the resource; the target time zone is used to represent a time zone in which the current time can process the task;

   The task is processed using the target resource.
2. The method of claim 1 further comprising:

   Provide attribute information of the resource;

   Determining the target resource corresponding to the task from the resources, including:

   Determining a resource corresponding to the target time zone information; the target time zone corresponds to multiple resources;

   Determining, according to the attribute information of the resource, a target resource corresponding to the task from a plurality of resources corresponding to the target time zone.
3. The method according to claim 2, wherein the attribute information comprises at least one of the following information:

   Cost information, quality information, and mapping between resources and task characteristics.
4. The method according to claim 3, wherein determining the target resource corresponding to the task from the plurality of resources corresponding to the target time zone comprises:

   Determining resource return information corresponding to the resource according to the cost information and the quality information of the resource;

   And selecting, according to the resource return information corresponding to the resource, the target resource corresponding to the task from the plurality of resources corresponding to the target time zone.
5. The method according to claim 3 or 4, wherein the quality information is obtained by processing data according to historical tasks corresponding to the resources.
6. The method according to claim 3 or 4, wherein the quality information comprises at least one of a historical task quantity, historical task quality information, and historical task processing time information corresponding to the resource.
7. The method according to claim 3, wherein the mapping relationship between the resource and the task feature is obtained according to historical task processing data corresponding to the resource.
8. The method according to claim 3, wherein the mapping relationship between the resource and the task feature is established by the following steps:

   Determining historical task information corresponding to the resource according to historical task processing data corresponding to the resource; the historical task information includes: historical task characteristics and historical task processing information;

   And establishing a mapping relationship between the resource and the task feature according to historical task information corresponding to the resource.
9. The method according to any one of claims 1 to 4, wherein the processing the task by using the target resource comprises:

   Distributing the task to the target resource to cause the target resource to process the task.
10. The method according to claim 9, wherein the task corresponds to a task identifier, the task identifier is undistributed before the task is distributed to the target resource, and the task is distributed to the target resource. The task is then identified as distributed;

    Then the method further includes:

    Record the task ID as the waiting time for the distributed task;

    If the waiting processing time exceeds the time threshold, the task identifier corresponding to the task identified as being distributed is updated to be undistributed.
11. The method of claim 10, wherein the method further comprises:

    Recording the number of resets corresponding to the task; the number of resets is the number of times the task identifier corresponding to the task identified as being distributed is updated to be undistributed;

    If the number of times of resetting corresponding to the task exceeds the threshold of the number of times, performing preset processing on the task;

    The preset processing includes:

    Output prompt information; and/or

    And expanding resources corresponding to the task according to the target time zone information corresponding to the task.
12. The method according to any one of claims 1 to 4, wherein the task comprises a service task, the service task being obtained according to a service request input by a user.
13. A task processing device, comprising:

    a first providing module, configured to provide a resource, and time zone information corresponding to the resource;

    a task acquisition module for acquiring a task;

    a target resource determining module, configured to determine, according to the target time zone information corresponding to the task, a target resource corresponding to the task from the resource; the target time zone is used to represent a time zone in which the current time can process the task;

    a task processing module for processing the task with the target resource.
14. The device according to claim 13, wherein the device further comprises:

    a second providing module, configured to provide attribute information of the resource;

    The target resource determining module includes:

    a first determining submodule, configured to determine a resource corresponding to the target time zone information; the target time zone corresponds to multiple resources;

    And a second determining submodule, configured to determine, according to the attribute information of the resource, a target resource corresponding to the task from multiple resources corresponding to the target time zone.
15. The apparatus according to claim 14, wherein said attribute information comprises at least one of the following information:

    Cost information, quality information, and mapping between resources and task characteristics.
16. The apparatus according to claim 15, wherein the second determining submodule comprises:

    a resource return information determining unit, configured to determine resource return information corresponding to the resource according to the cost information and the quality information of the resource;

    And a selecting unit, configured to select, according to the resource return information corresponding to the resource, the target resource corresponding to the task from the plurality of resources corresponding to the target time zone.
17. The apparatus according to any one of claims 13 to 16, wherein the task processing module comprises:

    a task distribution sub-module for distributing the task to the target resource to cause the target resource to process the task.
18. The apparatus according to claim 17, wherein said task corresponds to a task identifier, said task identifier being undistributed before distributing said task to said target resource, said task being distributed to said target resource The task is then identified as distributed;

    Then the device further comprises:

    a first recording module, configured to record a waiting time for the task identified as a distributed task;

    And an update module, configured to update the task identifier corresponding to the task that has been distributed to be undistributed if the waiting processing time exceeds the time threshold.
19. The device of claim 18, wherein the device further comprises:

    a second recording module, configured to record a resetting number corresponding to the task; the resetting number is a number of times that the task identifier corresponding to the task that is identified as being distributed is updated to be undistributed;

    a preset processing module, configured to perform preset processing on the task if the number of times of resetting corresponding to the task exceeds a threshold number of times;

    The preset processing module includes:

    a prompt sub-module for outputting prompt information; and/or

    The resource expansion sub-module is configured to expand resources corresponding to the task according to the target time zone information corresponding to the task.
20. A task processing device, comprising:

    One or more processors; and

    One or more machine-readable media having instructions stored thereon, when executed by the one or more processors, cause the apparatus to perform the method of one or more of claims 1-12.
21. One or more machine-readable medium having stored thereon instructions that, when executed by one or more processors, cause the apparatus to perform the method of one or more of claims 1-12.

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