WO2019121676A1

WO2019121676A1 - Video surveillance management system

Info

Publication number: WO2019121676A1
Application number: PCT/EP2018/085486
Authority: WO
Inventors: Jason HOLLOWAY
Original assignee: Atos Uk International It Services Limited
Priority date: 2017-12-18
Filing date: 2018-12-18
Publication date: 2019-06-27
Also published as: FR3075533A1; FR3075533B1

Abstract

The invention relates to a system for managing video surveillance of a site, the system comprising at least one distributed video service computer infrastructure, a video service management computer infrastructure, each computer infrastructure comprising at least one server, one database and/or one storage device for storing data, at least one computer system executing a set of modules stored in at least one memory of said computer system so as to implement a set of functionalities for managing the video surveillance, the video service computer infrastructure comprising at least one cloud infrastructure service (CIS) and cloud-based resources to allow the surveillance video-related data to be processed on the cloud, the management computer infrastructure comprising at least one set of modules for receiving, via a service provider, information from the video service computer infrastructure and for monitoring the services corresponding to said information, said video surveillance management system comprising a tool-reference computer system comprising at least means for allowing the distributed video services to be managed by interconnecting the distributed computer infrastructure and the video service management infrastructure.

Description

Video Surveillance Management System

TECHNICAL FIELD OF THE INVENTION

The present invention relates to the field of security and in particular to the security related to a system based on video surveillance.

BACKGROUND OF THE INVENTION Video surveillance of public and private spaces has become widespread and accepted by the general public. In general, a video surveillance system includes at least one camera, an alarm that can be controlled remotely by a control center. Advanced systems can, for example, communicate with a control center to alert the police, fire department, security center, or an owner. However, even if such systems are able to communicate an intrusion or event to a certain extent, they may sometimes have slow reaction times or an inability to quickly collate and analyze surveillance data due to the amount of incoming data from different sources. This situation can lead these systems to behave like information silos and thus cause a major security breach on the site to be monitored.

GENERAL DESCRIPTION OF THE INVENTION

The object of the present invention is to overcome a certain disadvantage of the prior art by providing a means for effectively controlling the monitoring of a site or of multi-sites. This goal is achieved by a system for managing video surveillance of a site, the system comprising at least one distributed video services computer infrastructure (2) and a video services management computer infrastructure,

the distributed computing infrastructure of video services comprising at least one server, a database and / or storage for storing data, at least one computing device comprising at least one processor for executing a set of modules stored in at least one memory of said computing device to implement a set of features related to the management of video surveillance, at least one cloud infrastructure service (CIS) and cloud-based resources to enable processing of video-related data monitoring the cloud,

the management computing infrastructure including at least one request processing module for receiving the information, related to a service or set of services required from the distributed computing infrastructure of video services, sent by a service provider through an arrangement of the video services computer infrastructure, a service processing module communicating with the request processing module and configured to analyze and orchestrate the services requested by the service provider and to select the necessary communication network for the monitoring infrastructure, at least one module for configuring and managing the data, said system being characterized in that it comprises a tool-reference computer system (3) intermediate between said distributed computing services infrastructure video (2) and IT infrastructure for video services management and allows both the interconnection between said infrastructures and, including at least means for enabling the management of the performance of said system, to control the operation monitoring network and to issue an alert when a malfunction occurs.

According to another characteristic, the video service management IT infrastructure comprises at least one service management structure and a system management structure.

According to another feature, the service management structure (10) comprises at least one set of computing devices and a set of modules comprising at least:

• a portal module and / or application portal that enables the video services management IT infrastructure to connect to an application and services portal;

• the service processing module;

A report module for generating performance reports, for a given time, against service levels of the individual components of the video services IT infrastructure managed by the video services management IT infrastructure;

A ticket management module for recording and managing any incidents occurring on the video services computer infrastructure;

A service impact analysis module for planning actions to be performed by a service provider to review and improve the performance of a video surveillance service on behalf of the customer;

• a configuration module for at least configuring services related to video surveillance and / or video surveillance network infrastructure; the service processing, report processing, ticket management, service impact analysis and configuration modules being connected to the portal module and / or application portal. According to another characteristic, the system management structure

(11) comprises at least one set of computing devices and a set of modules comprising at least:

The request processing module connected to the service management module of the service management structure registering and managing requests from the video services computer infrastructure (2);

A monitoring module for at least managing the availability and the capacity levels of the video services IT infrastructure and connected at least to the ticket management module to raise incidents that are handled accordingly by said ticket module, the service impact analysis module for transmitting data related to a given service to be reviewed on behalf of a customer and the reporting module of the service management structure for transmitting data related to the performance of each service provided by the video services computer infrastructure;

An inventory management and / or configuration module connected to the configuration module of the service management structure for at least monitoring information on the hardware and software constituting the video surveillance infrastructure of the video services IT infrastructure.

According to another characteristic, the reference tooling computer system comprises at least one of the following modules:

• the system and network monitoring module; A performance monitoring and system event module for supervising a set of devices interconnected by at least one network;

A connection module for controlling at least the speed of data transmission within or the distributed computing infrastructure of video services to the video service management computer infrastructure;

• a video surveillance module to control video and audio alarm events;

• a server control module to control, configure and / or patch patches to a server;

• a service consumption module to monitor the consumption of services on the customer site.

According to another characteristic, the distributed computing infrastructure of video services comprises at least one client site infrastructure comprising a set of devices and modules for managing video surveillance on the customer site, said set of modules comprising at least one service module A wired and wireless LAN for connecting said client site infrastructure to the video management system via the reference tooling computer system so as to transmit the video events recorded by the cameras to the customer or monitoring site.

According to another characteristic, the LAN service module controls at least: the operation of basic LAN / WLAN devices comprising at least monitoring, operation supervision and / or troubleshooting services; • the Internet Protocol (IP) address, which includes the dynamic hosting configuration protocol (DHCP) and / or the Domain Name System (DNS);

• hardware, LAN software dedicated to the customer and the maintenance of such hardware and software.

According to another feature, the distributed computing infrastructure of video services includes at least one network of IP (Internet Protocol) cameras installed in the client site infrastructure for recording the video surveillance events.

According to another characteristic, the distributed computer infrastructure of video services includes at least one network of analog cameras installed in the client site infrastructure for recording the video surveillance events and at least one set of video encoders for migrating said video network. analog cameras to an IP camera network and allow said analog camera network to be monitored remotely by the management system.

According to another characteristic, the distributed computer infrastructure of video services includes both a network of IP cameras and analog cameras installed in the customer site infrastructure.

According to another characteristic, the distributed computer infrastructure of video services includes an intruder detection system management module installed in the client site infrastructure, said module supervising the operation of the detection devices and transmitting an alarm and / or a report, via an interactive interface, to the manager of the client site infrastructure if at least one of said detection devices malfunctions. According to another feature, the distributed video services computing infrastructure includes an access control system management module installed in the client site infrastructure to supervise the operation of the access control system devices and software installed on the customer site, said access control system management module transmitting an alarm and / or a report via an interactive interface to the manager of the customer site infrastructure if said management module detects a malfunction at least one of said devices or software, responsible for access to the customer site.

According to another feature, the distributed computing infrastructure of video services includes at least one data center for storing, analyzing video surveillance events, and providing video services.

According to another characteristic, the data center comprises at least:

A service server executing at least one set of software for managing the services provided on the video services computer infrastructure;

Application storage for storing data and / or optionally security data;

• a video management system module;

According to another feature, the distributed computing infrastructure of video services includes at least one WAN service module for at least transmitting the video monitoring data on a site to the video service management system and / or Interconnect multiple customer site infrastructures. According to another characteristic, the WAN service module comprises at least:

An encrypted operation module for controlling encrypted line / channel operations used to provide video services;

• an IP (Internet Protocol) and VPN (Virtual Private Network) module to manage IP routing and VPN services;

• a system connectivity module to limit connectivity to dedicated systems.

According to another feature, the distributed video services computing infrastructure includes a mobile video surveillance module for managing site monitoring with mobile video devices or infrastructures.

According to another characteristic, the video surveillance events of the client site are transmitted via the LAN / WLAN module which communicates with the connection module of the tool-reference computer system so as to evaluate the local network and in particular the speed transmitting data within the customer site infrastructure or said infrastructure to the video service management computer infrastructure. According to another characteristic, said connection module comprises an arrangement for communicating with the monitoring module of the system management structure of the video services management IT infrastructure so as to transmit an evaluation report on the local network of the video management system. client site, said monitoring module comprising an arrangement for analyzing said report and for generating a file containing a set of recommendations according to the evaluation report and transmits said recommendation file and said evaluation report at least to the service management framework ticket management module that downloads through the application portal module at least one application or set of applications according to the recommendation.

According to another characteristic, the ticket management module, by using the identification of the identification of the monitoring module, transmits to it the application or the set of applications, said monitoring module delivering said application or said set of applications to the connection module, said connection module transmitting said application or said set of applications to the wired and wireless LAN service module so as to improve the efficiency of the LAN.

According to another characteristic, the recommendation file and the evaluation report are transmitted by the monitoring module to the service management structure report module, which can download through the application portal module at least one application or set of applications for generating performance reports of components of the LAN-related video services IT infrastructure and / or the service impact analysis module that can plan a set of actions in front of be applied by the service provider, based on said evaluation report and said recommendation file, so as to improve the services provided to a client. According to another characteristic, the LAN / WLAN module communicates with the video surveillance module of the reference tooling computer system so as to transmit at least one report on the video and audio alarm events from the monitoring of a client site infrastructure, said video surveillance module including an arrangement for analyzing the report to detect whether an abnormality has occurred during an event. According to another characteristic, the video surveillance module generates and transmits an event anomaly file to the inventory management module and / or configuration of the system management structure if an anomaly is detected, said inventory management module and / or configuration comprising an arrangement for analyzing the event anomaly file and generating a configuration file containing a set of instructions for correcting said abnormality.

According to another characteristic, the inventory and / or configuration management module transmits the configuration file to the configuration module of the service management framework, said configuration module comprising an arrangement for connecting to the application portal module in such a way that downloading applications according to the configuration file to correct the anomaly, said downloaded applications being transmitted by the configuration module to the LAN / WLAN module so as to correct and / or prevent said anomaly.

According to another characteristic, the LAN / WLAN module communicates with the service consumption module and transmits a consumption report containing information on the consumption of Internet resources on the customer site during the monitoring process, said service consumption module comprising an arrangement for analyzing the consumption report and transmitting a consumption recommendation file to a billing and billing module included in the video services management computer infrastructure.

According to another characteristic, the charging and billing module, after the analysis of the consumption recommendation file, comprises an arrangement for generating a file comprising a set of instructions for adjusting the consumption of services, said instruction file and the consumption recommendation report is then transmitted via the service consumption module and from the LAN / WLAN service module to a client site manager interface.

According to another characteristic, depending on the choice of the manager, on the basis of the content of the instruction file and the consumption recommendation report, the consumption of services is adjusted by the execution of the instruction set sent by the module of the user. charging and billing, a confirmation of execution being sent back to the charging and billing module so as to update the new configuration information when said instruction set is executed.

According to another feature, the data center service server communicates with the system and network monitoring module so as to verify the operation of the devices and services provided by the data center, said system and network monitoring module. network sending an alert to the manager of said data center, via an interactive interface, when at least one component of said data center malfunctions and when it returns to normal operation, the manager of the data center sending a instruction set, via an interactive interface, to a maintenance service of said data center to repair or replace the defective device according to the alert.

According to another characteristic, the data center service server communicates with the performance and system event monitoring module of the tool-reference computer system so as to supervise the performance of the devices and software included in said data center. and involved in performing a video service within said data center.

According to another characteristic, the service server generates a performance report and transmits it to the monitoring module of performance and system events of the tooling / reference architecture so as to be analyzed, a performance analysis file being generated by said performance monitoring module and system events.

According to another characteristic, the system performance and event monitoring module communicates with the monitoring module of the system management framework so as to transmit the performance analysis file if the performance of a software or a system. device adversely affects the quality of service provided within the data center.

According to another characteristic, the monitoring module, after analyzing the performance file, transmits a set of instructions to the service management structure via the report module so as to improve the performance of the devices or software concerned involved in the delivery of the video service, said report module communicating with the application portal module to download at least one application or set of applications required to improve the performance of said devices or software included in the center of data, according to the instruction set.

According to another characteristic, the data center service server communicates with the server control module, which supervises the operation of said server and the processes executed by it.

According to another characteristic, if the server malfunctions or requires configuration, the server control module communicates with the inventory management module and / or configuration of the system management structure and transmits a report containing information on the malfunction or the required configuration. According to another characteristic, said inventory management module and / or configuration, after the analysis of said report, sends a set of instructions to the configuration module of the service management structure, said configuration module communicating with the module of application portal for downloading patches and / or applications required to correct the malfunction or to configure said server.

According to another characteristic, if a service or set of services required by a client is (are) not available in the data center, the service server communicates with the server control module and transmits it to the server. requests, said server control module communicating with the request processing module of the system management framework for issuing requests.

According to another feature, the request processing module includes an arrangement for evaluating the requests and transmits a set of instructions to the service processing module of the service management structure for processing the service requirement, the module of service processing communicating with the application portal module to download the set of services and / or the application suggested by the set of instructions for setting up the new services required by the service consumer, said set of services being transmitted from the video service management computer infrastructure to the data center, via the server control module.

DESCRIPTION OF ILLUSTRATIVE FIGURES

Other features and advantages of the present invention will appear more clearly on reading the description below, made with reference to the accompanying drawings, in which: - Figure 1 is a schematic representation of the system based on video surveillance and interaction between each layer of said system, according to one embodiment.

FIG. 2 is a schematic representation of the interconnection between multiple client sites and the data center of the video surveillance system via the WAN module, according to one embodiment.

DESCRIPTION OF THE PREFERRED EMBODIMENTS OF

THE INVENTION

The present invention relates to a system for managing video surveillance of a site or an infrastructure. In some embodiments, the system for managing video surveillance of a site or infrastructure includes at least one distributed video services platform or infrastructure (2), a platform or IT service management infrastructure. video (1) (VSMP for video services management platform), each computing infrastructure (1, 2) comprising at least one server, a database and / or storage for storing data, at least one hardware and software architecture or a computer device, said computer device comprising at least one processor for executing a set of modules (programs) stored in at least one memory of said computing device in order to implement a set of functionalities related to the management of video surveillance, the computer video services infrastructure (2) comprising at least one cloud infrastructure service (CIS) and resources based on cloud (cloud) to allow data processing related to the surveillance video on the cloud. For example and without limitation, the CIS can be CANOPY CIS. The management IT infrastructure (1) includes at least one request fulfillment module (110) for receiving the information relating to a service or set of required services sent by a service provider through a layout of G video services computer infrastructure (2), a service processing module communicating with the request processing module ( 110) and configured to analyze and orchestrate the requested services transmitted by the service provider, select the communication network required for the monitoring infrastructure, at least one module (104, 112) for the configuration and management of the data, said system being characterized in that it comprises a tooling-reference computer system (3), intermediate between said distributed computing infrastructure of video services (2) and the video services management IT infrastructure, and comprising least means for enabling the management of the performance of said video surveillance management system, for con controlling the operation of the surveillance network and for issuing an alarm when a malfunction occurs, said tool-reference computer system (3) also allowing the interconnection between said distributed computer infrastructure of video services (2) and the computer infrastructure of video service management (1) ·

The video services management IT infrastructure and the video services IT infrastructure communicate through the tooling-reference computer system.

By platform we mean an IT infrastructure that includes at least one set of computing and / or electronic devices (with at least one set of programs to implement well-defined features) that communicate with each other via a communication network (wired / wireless).

The hardware and software architecture or computer architecture as defined in this application refers to a computing device or electronic or a computer system that includes a set of programs whose execution allows to implement or perform well-defined functions. By module is meant a program or set of programs or a set of executable code (s) on a processor of a computer or electronic device.

In some embodiments, the VSMP (1) comprises at least one service management structure (10) and a system management structure (11).

In some embodiments, the service management structure (10) comprises at least one set of computing devices and a set of modules comprising at least:

A portal and / or application portal module (100);

A service processing module (101);

A report module (102) for generating performance reports for a given time against service levels of the individual components of the video services (2) computer infrastructure managed by the management IT infrastructure video services (1). For example and without limitation, the report may relate to monthly, weekly or daily performance;

A ticket management module (103a) for recording and managing any incidents occurring on the video services computer infrastructure (2);

A service impact analysis module (103b) for scheduling actions to be performed by a service provider to review and improve the performance of a video surveillance service on behalf of the customer; A configuration module (104) for at least configuring services related to video surveillance and / or video surveillance network infrastructure;

the service (101), report (102), ticket management (103a), service impact analysis (103b) and configuration (104) processing modules being connected to the portal module and / or application portal (100).

The portal application module (101) allows the VSMP (1) to connect to an application portal or "app portal", which is an interactive web-accessible tool on a secure website that delivers to the times applications, services and related and unrelated links.

In some embodiments, the system management structure (11) comprises at least one set of computing devices and a set of modules comprising at least:

A request processing module (110) connected to the service processing module (101) of the service management structure (10) for recording and managing requests from the video services computer infrastructure (2);

A monitoring module (111) for at least managing the availability and capacity levels of the video services IT infrastructure (2) and connected at least to the ticket management module (103a) to raise incidents that are accordingly managed by said ticket module (103), to the service impact analysis module (103b) for transmitting data related to a given service to be reviewed on behalf of a customer and to the report module (102). ) the service management structure (10) for transmitting performance related data of each service provided by the video services computer infrastructure; An inventory management and / or configuration module connected to the configuration module of the service management structure (10) for at least monitoring information on the hardware and software constituting the video surveillance infrastructure of the IT infrastructure of video services.

The video service management system (10) controls the video services computer infrastructure through the set of tools included in the tooling-reference computer system (3).

In some embodiments, the tool set of the tooling-reference computer system (3) comprises at least one of the following modules:

The system and network monitoring module (31), for example and without limitation said module may be NAGIOS;

A system performance and event monitoring module (32) for supervising a set of devices interconnected by at least one network, for example and without limitation a computer network or a server. Said module can be for example and without limitation SCOM and the same in the case where the OS (operating system) used by the devices is Windows or not;

A connection module (33) for controlling at least the speed of data transmission within or the distributed computer infrastructure of video services (2) to the video service management computer infrastructure (1). For example and without limitation said module may be eHealth or Spectrum;

A video monitoring module (34) for controlling the video and audio alarm events. For example and without limitation said module may be Command or Softguard; A server control module (35) for controlling, configuring and / or providing patches to a server. For example and without limitation, said module may be BBSA (Bladelogic BMC Server Automation, BMC BladeLogic Server Automation);

• a service consumption module (36) to monitor the consumption of services on the customer site.

In some embodiments, the distributed video services computing infrastructure (2) includes at least one client site infrastructure (20) comprising a set of devices and software or modules for managing video surveillance at the customer site. Said set of software or modules comprises at least one wired and wireless Local Architecture Network (LAN) service module for connecting said client site infrastructure (20) to the management information system (system) video (1) via the tool-reference computer system (3) so as to transmit the video events recorded by the cameras to the customer site or the monitoring site. In some embodiments, the LAN service module controls at least:

• the operation of basic LAN / WLAN devices;

• the IP (Internet Protocol) address including the Dynamic Hosting Configuration Protocol (DHCP) and / or the Domain Name System (DNS);

· Hardware, LAN software dedicated to the customer and the maintenance of such hardware and software.

The operation of basic LAN / WAN devices may include at least monitoring, operation supervision and / or troubleshooting services. In some embodiments, the distributed video services computing infrastructure (2) includes at least one network of IP (internet protocol) cameras installed in the client site infrastructure (20) for recording the video surveillance events.

In another embodiment, the distributed video services computer infrastructure (2) includes at least one analog camera network installed in the client site infrastructure (20) for recording the video surveillance events. In this case the video services computer infrastructure (2) may also include a set of video encoders to migrate said analog camera network to an IP camera network and allow said analog camera network to be remotely monitored by the system. management (1).

In another embodiment, the distributed video services computing infrastructure (2) includes both a network of IP cameras and analog cameras installed in the client site infrastructure (20).

In some embodiments, the distributed video services (2) computing infrastructure may include an intruder detection system management module installed in the client site infrastructure (20). Said module supervising the operation of the detection devices and transmitting an alarm and / or a report, via an interactive interface, to the manager of the client site infrastructure (20) if at least one of said detection devices malfunctions .

In some embodiments, the distributed video services computing infrastructure (2) may include an access control system management module installed in the client site infrastructure (20) to oversee the operation of the devices and software of the client. access control system installed on the customer site. If said management module detects a malfunction of at least one of said devices or software, responsible for access to the client site, it can transmit an alarm and / or a report via an interactive interface to the manager of the client. customer site infrastructure (20). In some embodiments, the distributed computer infrastructure of video services includes at least one data center (21) for storing and analyzing video surveillance events and providing video services.

In some embodiments, the data center comprises at least:

A service server (210) executing at least one set of software for managing the services provided on the video services computer infrastructure;

An application store (211) for storing data and / or optionally security data;

• a video management system module (212) In another embodiment, the data center may contain cloud infrastructure services (CIS) and cloud-based resources to enable cloud computing of data related to video surveillance. For example and without limitation, the CIS can be CANOPY CIS.

In some embodiments, the data center (21) may contain a data protection module (eg, virus protection and / or data hacking) for securing data in at least the service server (210) and the storage application. Said data protection module can also guarantee the data protection in each component of said data center.

In some embodiments, the service server (210) includes at least one memory for storing at least video service-related data, at least one processor for executing processes related to video services and at least one set of modules stored in the memory. Said set of modules comprises at least:

• an IT service management module (Information Technology, Information Technology) to control the information technology of the server;

• a software distribution module to provide corrections and tweaks to the programs responsible for managing the services through the server;

• a client module for the management of hardware (standard and / or OS) dedicated to customers and the maintenance of these materials.

In some embodiments, the application store (211) includes at least:

• a storage management module that is responsible for storing data according to standard processes,

• A network storage module that is responsible for managing hardware and software related to storage, and network connectivity.

Standard processes include at least storage availability management and storage connectivity, storage hardware and software management in accordance with service provider policies and baselines.

In some embodiments, the application store (211) may also include, based on customer requirements, at least one replication module for data replication and a migration module for "legacy" data migration. In another embodiment, the data center (21) may comprise, depending on the customer's requirements, at least one module of security management system (SMS) (214), which can manage the different channels of security information (eg video and access control) related to the client's infrastructure.

In another embodiment, the data center (21) may include, based on customer requirements, at least one physical security information management module (214) for providing a computing infrastructure designed to integrate applications and services. multi-vendor devices and control them through a complete user interface, said interface allowing the client to access said applications and / or devices from multiple vendors.

In some embodiments, the data center (21) may include, depending on customer requirements, a video analytics module (213) for extracting information from the video analysis.

In some embodiments, the distributed video services computing infrastructure includes at least one wide area network (WAN) service module for transmitting the video monitoring data on a site to the video service management system and or or interconnecting multiple client site infrastructures (20a, 20b, 20c, 22), see for example Figure 2, of said video services computer infrastructure.

In some embodiments, the WAN service module (23) may comprise at least:

· A system connectivity module to limit connectivity to dedicated systems. In some embodiments, the distributed computing infrastructure of video services may include a mobile video surveillance module (22) for managing site monitoring with mobile video devices or infrastructure such as self-carried cameras or embedded cameras. a car or a drone.

Figure 1 illustrates the interfaces and relationships between the layers (distributed computing infrastructure of video services, tooling-based computer system and video service management IT infrastructure) of the architecture (structure) of the video surveillance management system.

In some embodiments, the video surveillance events of the customer site are transmitted through the LAN / WLAN module (200) which communicates with the connection module (33) of the tool-reference computer system (3) so that evaluating the local area network and in particular the speed of data transmission within the customer site infrastructure (20) or said infrastructure to the video service management computer infrastructure (1). The connection module (33), in turn, comprises an arrangement for communicating with the monitoring module (111) of the system management structure (11) of the video service management computer infrastructure (1) so as to submit an evaluation report on the local network of the client site. The monitoring module (111) includes an arrangement for analyzing said report and generating a file containing a set of recommendations based on the evaluation report. For example, if the data transmission rate is low according to the evaluation report of the connection module (33), the recommendation file may contain a set of instructions so as to adjust the speed to a desired level. Said recommendation file and said evaluation report are transmitted at least to the ticket management module (103a), which can download through the application portal module (100) at least one application or one set of applications based on the recommendation file. The ticket management module (103a), using the identification of the identification of the monitoring module (111), transmits the application or set of applications, said monitoring module (111) delivering said application or said set of applications to the connection module (33). And finally, said application or set of applications is transmitted by the connection module (33) to the wired and wireless LAN service module (200) to improve LAN efficiency.

In another embodiment, the recommendation file and the evaluation report can also be transmitted by the monitoring module (111) to the report module (102) of the service management structure (10), which can download through the portal application module (100) at least one application or set of applications for generating performance reports of the components of the LAN-related video services computer infrastructure and / or the network module. service impact analysis (103b) that can schedule a set of actions to be applied by the service provider, based on said evaluation report and said recommendation file, so as to improve the services provided to a client .

In another embodiment, the LAN / WLAN module (200) communicates with the video surveillance module (34) of the tool-reference computer system (3) so as to transmit at least one report on the alarm events. video and audio from the monitoring of a customer site infrastructure (20). The video surveillance module (34) includes an arrangement for at least analyzing the report to detect whether an anomaly has occurred during an event. For example, and without limitation, the video surveillance module (34) can detect whether an alarm being sent is a false alarm or not. If an abnormality is detected an event anomaly file is generated by said video surveillance module (34) and transmitted to the inventory management module (112) of the system management structure (11). said inventory and / or configuration management module (112) includes an arrangement for analyzing the event anomaly file and generating a configuration file containing a set of instructions for correcting said abnormality. The configuration file is transmitted to the configuration module (104) of the service management framework (11) by said inventory / configuration management module (112). The configuration module (104) includes an arrangement for connecting back to the application portal module (100) to download applications according to the configuration file to correct the anomaly. Said downloaded applications are thus transmitted by the configuration module to the LAN / WLAN module (200) so as to correct and / or prevent said anomaly.

In some embodiments, the LAN / WLAN module (200) communicates with a service consumption module (36). The LAN / WLAN module (200) transmits a consumption report containing information about the consumption of Internet resources on the customer site during the monitoring process. The service consumption module (36) includes an arrangement for analyzing the consumption report and transmitting a consumption recommendation file to a billing and billing module (12) included in the video service management computer infrastructure (1). ). The billing and billing module (12), after analyzing the consumption recommendation file, includes an arrangement for generating a file comprising a set of instructions for adjusting the service consumption. The instruction file and the consumption recommendation report are then transmitted via the service consumption module (36) and the LAN / WLAN service module to the client site manager interface. Depending on the choice of the manager, based on the contents of the instruction file and the consumption recommendation report, the consumption can be adjusted by the execution of the instruction set sent by the charging and billing module. When said instruction set is executed, an execution confirmation is returned to the billing and billing module so as to update the new configuration information. In some embodiments, the data center service server (210) communicates with the system and network monitoring module (31) to verify the operation of the devices and services provided by the data center. data, said system and network monitoring module (31) sending an alert to the manager of said data center (21) via an interactive interface, when at least one component of said data center (21) malfunctions and returns to normal operation. Depending on the alert, the data center manager may send a set of instructions, through an interactive interface, to a maintenance department of said data center to repair or replace the defective device.

In some embodiments, the data center service server (210) (21) communicates with the system performance and event monitoring module (32) of the tool-reference computer system (3) so that supervising the performance of the devices and software included in said data center (21) and involved in the execution of a video service within said data center (21).

A performance report is generated by the service server (210) and transmitted to the system performance and event monitoring module (32) of the tooling-reference computer system (3) for analysis. A performance analysis file is thus generated by said performance monitoring module and system events (32).

In some embodiments, if the performance of a software or device adversely affects the quality of service provided within the data center, the performance monitoring module and system events (32) can communicate with the monitoring module (111) of the system management structure (11) to transmit the performance analysis file. Said monitoring module (111), after analyzing the performance file, can transmit a set of instructions to the service management framework (10) via the report module (102) so as to improve the performance relevant devices or software involved in the delivery of the video service. The report module (102) can communicate with the application portal module (100) to download at least one application or set of applications required to improve the performance of said devices or software included in the data center. (21), according to the instruction set.

In some embodiments, the data center service server (210) (21) communicates with the server control module (35), which oversees the operation of said server (210) and the processes it executes.

In some embodiments, if the server malfunctions or requires configuration, the server control module (35) communicates with the inventory management / configuration module (112) of the system management structure (11) and transmits a report containing information on the malfunction or the required configuration. Said inventory / configuration management module (112), after analysis of said report, can send a set of instructions to the configuration module (104) of the service management framework (10). After receiving the instruction set, said configuration module (104) of the service management structure (10) can communicate with the application portal module (100) to download retouching and / or applications required to correct the malfunction or to configure the said server.

In another embodiment, if a service or set of services required by a client is (are) not available in the data center (21), the service server (210) communicates with the client. module server control (35) and transmits the requests to it. In this case, said server control module (35) communicates with the request processing module (110) of the system management structure (11). The request processing module (110) includes an arrangement for evaluating the requests and transmitting a set of instructions to the service processing module (101) of the service management structure (10) so as to satisfy the requirement services. The service processing module (101) can communicate with the portal application module to download the set of services and / or the application suggested by the instruction set for setting up the new services required by the service application module. service consumer. Said set of services is thus transmitted from the VSMP (1) to the data center (2) via the server control module (35).

The invention also relates to a system for configuring a video surveillance infrastructure on a video services computer infrastructure (2) as described above. In some embodiments, the client video monitoring infrastructure (20) may be configured on the distributed video services computing infrastructure (2) by a system including at least one service server (210), a database and / or a storage for storing data, at least one computing device (or an electronic device or a hardware and software architecture), said computing device comprising at least one processor for executing a set of modules (programs) stored in at least one memory of said computing device to implement a set of features related to the configuration of the video surveillance infrastructure, the system being characterized in that it comprises at least one client request module (215) to enable a client to transmit the security needs and information on a site to secure, a module of service provider (216) for defining and designing the monitoring infrastructure based on customer requests, the service provider module (216) transmitting, through a layout, information related to customer requests and the monitoring infrastructure designed for the video service management computer infrastructure (1), said management information infrastructure (1) comprising at least one set or arrangements and / or modules for receiving and processing the information sent by the service module. service provider (216) and, transmitting to the video services computer infrastructure (2) a set of instructions to be applied by the manager of said video service computer infrastructure (2) for the configuration of the video infrastructure -monitoring.

The client request and service provider modules comprise at least one interactive interface comprising an arrangement (for example a virtual keyboard) to respectively allow the client to enter the information necessary for the configuration of the site to be monitored and a service provider. interacting with said client or receiving the transmitted information and / or transmitting said information to the video service management system.

In some embodiments, the service provider module (216), after receiving the information transmitted by the client request module, identifies through a set of modules comprising at least one arrangement, at least one of the requirements following:

Positions and types of cameras to be installed on the customer site, for example and without limitation a network of IP or analog cameras or a network comprising IP and analog cameras;

• the design of the customer site; • the storage volumes needed for video-related data;

• video surveillance data transmission volumes;

· The type / vendor of video management module (eg type of VMS) or software.

In some embodiments, the identified requirements may be transmitted through the interactive interface of the service provider module to the interactive data center manager interface of the video services computing infrastructure (2). The manager of said data center can process through a set of modules the identified requirements and specify the storage computing infrastructure to meet the requirements of the service provider. The identified requirements and the storage IT infrastructure specified by the data center manager (21) are transmitted by said manager to the video services management system (1) for processing to build the video surveillance infrastructure. . In some embodiments, the video service management system (1) after receiving the identified requirements can process them through a set of modules including arrangements and send a set of instructions, through the manager interface, the data center manager (21) and said handler transmitting the instructions to a data center maintenance service of the video services IT infrastructure to install a set of infrastructures that will be managed. by said video service management system, said infrastructure set comprising at least:

· A server in the data center, to manage the service provider's video monitoring services; • a storage IT infrastructure based on the specification of the data center manager;

• a WAN and / or LAN network on the customer site;

• infrastructure services (to manage at least the video surveillance infrastructure and / or the component of the video services IT infrastructure) to include, for example and without limitation, at least directory services and / or protection access to the network. Directory Services map network resource names to their respective network addresses. It is a shared information infrastructure for locating, managing, administering and organizing daily items and network resources, which can include volumes, folders, files, printers, users, groups, devices, phone numbers and other objects. like cameras.

The invention also relates to a method for configuring a video surveillance infrastructure.

In some embodiments, the method for configuring a video surveillance infrastructure in a video services (infrastructure) infrastructure (2) comprising at least (a hardware and software architecture) a computing device comprising at least one processor executing a set of modules (programs) stored in at least one memory for implementing said configuration method, said method comprising at least one of the steps of: • define in the computer infrastructure of video services, through a client request module, a set of needs related to a site to be secured;

• define and design the monitoring infrastructure based on customer requests;

• send, via a security request interface module, information related to the monitoring infrastructure and the client request to a request processing interface module included in the management information infrastructure video services;

• Process the information to build a communication network to meet the requirements of the customer and the service provider.

The present application describes various technical features and advantages with reference to the figures and / or various embodiments. Those skilled in the art will appreciate that the technical features of a given embodiment may in fact be combined with features of another embodiment unless the reverse is explicitly mentioned or it is evident that these characteristics are incompatible or that the combination does not provide a solution to at least one of the technical problems mentioned in this application. In addition, the technical characteristics described in a given embodiment can be isolated from other features of this mode unless the opposite is explicitly mentioned.

It should be obvious to those skilled in the art that the present invention allows embodiments in many other specific forms without departing from the scope of the invention as claimed. Therefore, the present embodiments should be considered by way of illustration, but may be modified in the field defined by the requested protection, and the invention should not be limited to the details given above.

Claims

1. System for managing the video surveillance of a site,

the system comprising at least one distributed video services computer infrastructure (2) and a video services management computer infrastructure (1),

the distributed computing infrastructure of video services (2) comprising at least one server, a database and / or storage for storing data, at least one computing device comprising at least one processor for executing a set of modules stored in the minus a memory of said computing device to implement a set of features related to the management of video surveillance, at least one cloud infrastructure service (CIS) and cloud-based resources to enable processing of related data to the surveillance video on the cloud,

the management computing infrastructure (1) comprising at least one request processing module (110) for receiving the information, related to a service or set of services required from the distributed computing infrastructure of video services (2), sent by a service provider through an arrangement of the video services computer infrastructure (2), a service processing module communicating with the request processing module (110) and configured to analyze and orchestrate the services requested by the service provider and for selecting the communication network necessary for the monitoring infrastructure, at least one module (104, 112) for configuring and managing the data, said system being characterized in that it comprises a tool-reference computer system (3), intermediate between said distributed computer infrastructure of video services (2) and computer infrastructure of management of video services and allowing the interconnection between said infrastructures and, including at least means for enabling the management of the performance of said system, for controlling the operation of the surveillance network and for issuing an alarm when a malfunction occurs

System for managing video surveillance according to claim 1, characterized in that the video service management computer infrastructure (1) comprises at least one service management structure (10) and a system management structure (1). 11).

The video surveillance management system according to claim 2, characterized in that the service management structure (10) comprises at least one set of computing devices and a set of modules comprising at least:

A portal module and / or application portal (100) for enabling the video service management IT infrastructure (1) to connect to an application and service portal;

The service processing module (101);

A report module (102) for generating performance reports for a given time against service levels of the individual components of the video services (2) computer infrastructure managed by the management IT infrastructure video services (1);

A service impact analysis module (103b) for planning actions to be performed by a service provider to review and improve the service performance of a video surveillance service on behalf of the customer;

A configuration module (104) for at least configuring services related to video surveillance and / or video surveillance network infrastructure;

A video surveillance management system according to claim 2, characterized in that the system management structure (11) comprises at least one set of computing devices and a set of modules comprising at least:

The request processing module (110) connected to the service processing module (101) of the service management structure (10) for recording and managing requests from the video services computing infrastructure (2);

A monitoring module (111) for at least managing the availability and capacity levels of the video services IT infrastructure (2) and connected at least to the ticket management module (103a) to raise incidents that are accordingly managed by said ticket module (103), to the service impact analysis module (103b) for transmitting data related to a given service to be reviewed on behalf of a customer and to the report module

(102) of the service management structure (1) for transmitting data related to the performance of each service provided by the video services computer infrastructure;

· An inventory management module and / or configuration connected to the configuration module of the management structure of services (1) for at least monitoring information on the hardware and software constituting the video surveillance infrastructure of the video services computer infrastructure.

5. System for managing video surveillance according to claim 1, characterized in that the reference tooling computer system comprises at least one of the following modules:

The system and network monitoring module (31);

A system performance and event monitoring module (32) for monitoring a set of devices interconnected by at least one network;

A connection module (33) for controlling at least the speed of data transmission within or the distributed computer infrastructure of video services (2) to the video service management computer infrastructure (1);

A video monitoring module (34) for controlling the video and audio alarm events;

A server control module (35) for controlling, configuring and / or providing patches to a server;

The video surveillance management system according to claim 1, characterized in that the distributed video services computing infrastructure (2) comprises at least one client site infrastructure (20) comprising a set of devices and modules for managing video surveillance at the customer site, said set of modules comprising at least one wired and wireless LAN service module for connecting said customer site infrastructure (20) to the video management system (1) via the computer system tool-reference (3) of way to transmit video events recorded by the cameras on the customer site or monitoring.

System for managing video surveillance according to claim 6, characterized in that the LAN service module controls at least: the operation of basic LAN / WLAN devices comprising at least monitoring, operation supervision and / or troubleshooting; the IP (Internet Protocol) address including the Dynamic Hosting Configuration Protocol (DHCP) and / or the Domain Name System (DNS);

hardware, LAN software dedicated to the customer and the maintenance of such hardware and software.

8. System for managing video surveillance according to claims 1, 6 and 7, characterized in that the distributed computer infrastructure of video services (2) comprises at least one network of IP cameras (Internet Protocol) installed in the infrastructure. client site (20) to record the video surveillance events.

System for managing video surveillance according to claims 1, 6 and 7, characterized in that the distributed video services computer infrastructure (2) comprises at least one network of analog cameras installed in the client site infrastructure ( 20) for recording the video surveillance events and at least one set of video encoders for migrating said analog camera network to an IP camera network and allowing said analog camera network to be remotely monitored by the management system (1). ).

System for managing video surveillance according to claims 6 to 9, characterized in that the distributed video services computer infrastructure (2) comprises both a network of IP cameras and analog cameras installed in the video infrastructure. customer site (20).

A system for managing video surveillance according to claims 6 to 10, characterized in that the distributed video services computer infrastructure (2) includes an intruder detection system management module installed in the site infrastructure. client (20), said module supervising the operation of the detection devices and transmitting an alarm and / or a report, via an interactive interface, to the manager of the client site infrastructure (20) if at least one said detecting devices fail.

System for managing video surveillance according to claims 6 to 11, characterized in that the distributed computer infrastructure of video services (2) comprises an access control system management module installed in the site infrastructure. client (20) for supervising the operation of the access control system devices and software installed on the customer site, said access control system management module transmitting an alarm and / or a report via an interactive interface to the manager of the client site infrastructure (20) if said management module detects a malfunction of at least one of said devices or software, responsible for access to the client site.

A video surveillance management system according to claim 1, characterized in that the distributed video services computer infrastructure (2) comprises at least one data center (21) for storing, analyzing video surveillance events and providing video services.

System for managing video surveillance according to claim 13, characterized in that the data center (21) comprises at least: a service server (210) executing at least one set of software for managing the services provided on the computer infrastructure of video services; An application store (211) for storing data and / or depending on the customer requirements of the security data;

A video management system module (212).

System for managing video surveillance according to one of claims 1, 6 to 14, characterized in that the distributed computer infrastructure of video services (2) comprises at least one WAN service module for at least transmitting the video monitoring data on a site to the video service management system and / or interconnecting multiple client site infrastructures (20).

System for managing video surveillance according to claim 15, characterized in that the WAN service module (23) comprises at least:

• a system connectivity module to limit connectivity to dedicated systems.

System for managing video surveillance according to claims 1 to 16, characterized in that the video surveillance events of the customer site are transmitted via the LAN / WLAN module (200) which communicates with the connection module (33). ) of the tool-reference computer system (3) so as to evaluate the local network and in particular the speed of data transmission within the customer site infrastructure (20) or infrastructure to the infrastructure computer management of video services (1).

18. System for managing video surveillance according to claims 1 to 17, characterized in that said connection module (33) comprises an arrangement for communicating with the monitoring module (111) of the system management structure (11) of the video service management computer infrastructure (1) so as to transmit an evaluation report on the local network of the client site, said monitoring module (111) comprising an arrangement for analyzing said report and for generating a file containing a set of recommendations based on the evaluation report and transmitting said recommendation file and said evaluation report at least to the module ticket management system (103a) of the service management framework (1) that downloads through the application portal module (100) at least one application or set of applications based on the recommendation file.

System for managing the video surveillance according to claims 1 to 18, characterized in that the ticket management module (103a), using the identification memory of the monitoring module (111), transmits the application to it. or the set of applications, said monitoring module (111) delivering said application or said set of applications to the connection module (33), said connection module (33) transmitting said application or said set of applications to the module wired and wireless LAN services (200) to improve LAN efficiency.

System for managing the video surveillance according to claims 1 to 17, characterized in that the recommendation file and the evaluation report are transmitted by the monitoring module (111) to the report module (102) of the structure service management system (10), which can download through the application portal module (100) at least one application or set of applications to generate reports on the performance of the components of the service IT infrastructure Local network video and / or service impact analysis module (103b) that can schedule a set of actions to be applied by the service provider, based on said evaluation report and said recommendation file , in order to improve the services provided to a client.

21. System for managing the video surveillance according to claims 1 to 20, characterized in that the LAN / WLAN module (200) communicates with the video surveillance module (34) of the tool-reference computer system (3) of transmitting at least one report of the video and audio alarm events from the monitoring of a customer site infrastructure (20a, 20b, 20c, 22), said video monitoring module (34) comprising an arrangement for analyze the report to detect if an anomaly has occurred during an event. 22. System for managing the video surveillance according to claims 1 to 21, characterized in that the video surveillance module (34) generates and transmits an event anomaly file to the inventory management module and / or configuration ( 112) of the system management structure (11) if an abnormality is detected, said inventory and / or configuration management module (112) including an arrangement for analyzing the event anomaly file and generating a configuration file containing a set of instructions for correcting said abnormality.

23. System for managing the video surveillance according to claims 1 to 21, characterized in that the inventory management module and / or configuration (112) transmits the configuration file to the configuration module (104) of the management framework of service (11), said configuration module (104) comprising an arrangement for connecting to the application portal module (100) so as to download applications according to the configuration file to correct the anomaly, said downloaded applications being transmitted by the configuration module (104) to the LAN / WLAN module (200) so as to correct and / or prevent said anomaly.

System for managing video surveillance according to claims 1 to 23, characterized in that the LAN / WLAN module (200) communicates with the service consumption module (36) and transmits a consumption report containing information on the consuming Internet resources at the customer site during the monitoring process, said service consumption module (36) comprising an arrangement for analyzing the consumption report and transmitting a consumption recommendation file to a charging and billing module (12). ) included in the video services management IT infrastructure (1).

System for managing video surveillance according to claims 1 to 24, characterized in that the charging and billing module (12), after analyzing the consumption recommendation file, comprises an arrangement for generating a file comprising an instruction set for adjusting the consumption of services, said instruction file and the consumption recommendation report being then transmitted via the service consumption module (36) and the LAN / WLAN service module to a client site manager interface.

System for managing the video surveillance according to claims 1 to 25, characterized in that, depending on the choice of the manager, on the basis of the contents of the instruction file and the consumption recommendation report, the consumption of services is adjusted by the execution of the instruction set sent by the billing and billing module (12), a confirmation of execution being sent back to the charging and billing module so as to update the new configuration information when said instruction set is executed.

System for managing video surveillance according to claims 1 to 26, characterized in that the service server (210) of the data center (21) communicates with the system and network monitoring module (31) in such a way that verifying the operation of the devices and services provided by the data center, said system and network monitoring module (31) sending an alert to the manager of said data center (21) via an interactive interface when at least one component of said data center (21) malfunctions and when it returns to normal operation, the data center manager sending a set of instructions, via an interactive interface, to a maintenance service of said data center to repair or replace the defective device according to the alert.

System for managing video surveillance according to claims 1 to 27, characterized in that the service server (210) of the data center (21) communicates with the system performance and event monitoring module (32). the tool-reference computer system (3) for supervising the performance of the devices and software included in said data center (21) and involved in the execution of a video service within said data center ( 21).

System for managing video surveillance according to claim 28, characterized in that the service server (210) generates a performance report and transmits it to the system performance and event monitoring module (32) of the computer system. tool-reference tool (3) for analysis, a performance analysis file being generated by said performance and system event monitoring module (32).

System for managing video surveillance according to claims 28 and 29, characterized in that the system performance and event monitoring module (32) communicates with the monitoring module (111) of the system management framework ( 11) so as to transmit the performance analysis file if the performance of a software or a device adversely affects the quality of service provided within the data center (21).

System for managing video surveillance according to claims 28 to 30, characterized in that the monitoring module (111), after the analysis of the performance file, transmits a set of instructions to the service management structure. (10) through the report module (102) to improve the performance of the relevant devices or software involved in the delivery of the video service, led it report module (102) communicating with the application portal module (100) to download at least one application or set of applications required to improve the performance of said devices or software included in the data center (21), according to the instruction set.

System for managing video surveillance according to claims 1 to 31, characterized in that the service server (210) of the data center (21) communicates with the server control module (35), which supervises the operation said server (210) and the processes executed thereby.

System for managing video surveillance according to claim 32, characterized in that, if the server malfunctions or requires configuration, the server control module (35) communicates with the inventory and / or configuration management module ( 112) of the system management structure (11) and transmits a report containing information on the malfunction or the required configuration.

34. System for managing video surveillance according to claims 32 and 33, characterized in that said inventory management module and / or configuration (112), after the analysis of said report, sends a set of instructions to the module of configuration (104) of the service management structure (10), said configuration module (104) communicating with the application portal module (100) to download required patches and / or applications to correct the malfunction or to configure said server.

System for managing video surveillance according to claim 32, characterized in that, if a service or set of services required by a client is (are) not available in the data center (21). ), the service server (210) communicates with the module server control unit (35) and transmits the requests thereto, said server control module (35) communicating with the request processing module (110) of the system management framework (11) for issuing the requests.

36. A system for managing video surveillance according to claims 32 and 35, characterized in that the request processing module (110) comprises an arrangement for evaluating the requests and transmits a set of instructions to the service processing module ( 101) of the service management structure (10) for processing the service requirement, the service processing module (101) communicating with the application portal module to download the set of services and / or the application suggested by the set of instructions for setting up the new services required by the service consumer, said set of services being transmitted from the video services management computer infrastructure (1) to the data center (21). ), via the server control module (35).