WO2019116690A1 - Information processing device, information processing method, and system - Google Patents

Abstract

[Problem] To provide an information processing device, an information processing method, and a system which are capable of improving communication with a user and sufficiently transferring medical information or health-related information. [Solution] Provided is an information processing device including a control unit which performs a process for determining communication characteristics of a user, and a process for outputting presentation information about the presentation of medical information or health-related information according to the communication characteristics of the user.

Description

INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND SYSTEM

The present disclosure relates to an information processing device, an information processing method, and a system.

In recent years, along with the advancement of medical treatment methods in medical care, there is a tendency for a doctor's explanation and patient's understanding to take time. For example, it has become necessary for patients themselves to carry out injections and inhalations, which were traditionally in the area of doctors, and the information that patients need to know for their treatment is ever increasing in quality and quantity.

In the “consulting patients about the need for treatment” (referred to as “adherence”) of medication instruction, doctors and pharmacists want to explain firmly (that is, they want to spend more time) From the relationship of reward points, if spending too much time on one patient, there will be problems such as a decrease in sales and an increase in waiting time of other patients.

With regard to such problems, as a method of compensating for lack of explanation time and lack of understanding of patients, it is common practice to distribute patient instruction notes or to distribute drug information cards.

Also, in the medical area in recent years, the idea of "concordance" has been proposed as an idea that goes beyond adherence. "Concordance" is a concept that the patient and the medical professional consider to be members of the same team, and the patient and the medical professional share information based on the partnership, and discuss and treat on an equal basis (including medication) The goal is to decide). In order to realize the concordance, it is required for the patient side to have more information on medical care and their own body than ever before, but the patient instruction slip and drug information slip mentioned above bear on one side. As a background to this, rather than acute diseases that take certain drugs temporarily, chronic diseases that take certain drugs for a long time have increased the possibility of taking certain drugs over multiple prescriptions. For this reason, the communication over multiple times becomes dominant in the explanation, and there is more room for devising according to the accumulation of the communication tendency of the patient than before. In addition, due to the tight financial situation, not only prescription medicines prescribed by doctors but also general medicines called OTC (Over The Counter) are being treated as treatment for illness. (For example, OTC treatment is treated as medical expenses, such as the self-medication tax system (special treatment for medical expenses deduction)). In addition, it is by methods other than drug administration such as "exercise prescription for diabetic patients", "sleep prescription for mental patients", "meal restriction for liver disease", "carbohydrate restriction" There is also a treatment. Furthermore, communication related to medical care and health has increased in diversity, such as specific medical checkups to prevent metabolic syndrome and proactive efforts called “flaile checkup (flaile check)” before serious injuries.

In addition, a system for managing a prescription issued by a doctor and a medicine notebook on which a drug information card issued by a pharmacy is attached is being established as electronic data. The construction of such a system is useful for drug management on the patient side. In addition, by using such a system, it is possible for a doctor or a pharmacist to check the safety of the drug combination and to instruct patient compliance.

For example, Patent Document 1 below discloses a technique capable of grasping information more quickly from all pieces of drug information prescribed for a patient. Specifically, the drug history information (the same drug information, concomitant contraindication information, concomitant caution information, etc.) is displayed in a display format according to the relationship with the medication history information on a certain dispensing date By doing this, the doctor or pharmacist who saw the display can grasp information more quickly.

International Publication No. 2017/057013

However, in the communication between the patient and the medical staff, depending on the patient, some people may want to explain only the gist, while others may want to spend more time to explain. If the information transmission method does not suit the patient's preference, the drug and treatment information may not be sufficiently transmitted, and the communication between the patient and the medical staff may be adversely affected.

Thus, the present disclosure proposes an information processing apparatus, an information processing method, and a system capable of improving communication with a user and sufficiently transmitting medical information or information related to health.

According to the present disclosure, an information processing including a control unit that performs processing of determining communication characteristics of a user and processing of outputting presentation information related to presentation of medical information or information related to health according to the communication characteristics. We propose a device.

According to the present disclosure, an information processing method including: a processor determining communication characteristics of a user; and outputting presentation information regarding presentation of medical information or information related to health according to the communication characteristics. Suggest.

According to the present disclosure, there is provided a control unit that performs processing of determining communication characteristics of a user, and processing of outputting presentation information regarding presentation of medical information or information related to health according to the communication characteristics to an information processing terminal. A system is proposed, comprising: an information processing apparatus; and the information processing terminal having an output unit that outputs the presentation information.

As described above, according to the present disclosure, it is possible to improve communication with a user and sufficiently transmit medical information or information related to health.

Note that the above-mentioned effects are not necessarily limited, and, along with or in place of the above-mentioned effects, any of the effects shown in the present specification, or other effects that can be grasped from the present specification May be played.

It is a figure explaining an outline of an information processing system by one embodiment of this indication. It is a block diagram showing an example of composition of a terminal unit by this embodiment. It is a block diagram showing an example of composition of a server by this embodiment. FIG. 7 is a diagram showing an example of a default UI for determining communication characteristics according to the present embodiment. It is a figure which shows an example of the simple mode UI switched from the default UI by this embodiment. It is a figure which shows an example of the input screen of patient information at the time of discriminate | determining a communication characteristic from the condition of the information input by this embodiment. It is a figure which shows an example of the concealment screen of the medical information at the time of discriminate | determining a communication characteristic based on the concealment level which the patient by this embodiment set. It is a figure which shows the example of a screen of type1 and type2 at the time of discriminate | determining a communication characteristic based on the presentation screen type of the medical information by this embodiment. It is a figure which shows the example of a screen of type3 and type4 at the time of discriminate | determining a communication characteristic based on the presentation screen type of the medical information by this embodiment. It is a flow chart which shows an example of the flow of the whole operation processing of the information processing system by this embodiment. It is a figure which shows an example of the information presentation screen for medical workers according to the communication characteristic of the patient by this embodiment. It is a figure which shows an example of the screen transition in the medical information presentation screen for Type1 by this embodiment. It is a figure which shows an example of the medical information presentation screen for Type2 by this embodiment. It is a figure which shows an example of a screen transition of the medical information presentation screen for Type3 by this embodiment. It is a figure which shows an example of a screen transition of the medical information presentation screen for Type4 by this embodiment. It is a figure which shows an example of the content notification screen classified by Type by this embodiment. It is a figure which shows an example of the content notification screen classified by Type by this embodiment. It is a figure which shows an example of the information input screen for Type1 and Type2 according to the communication characteristic of the patient by this embodiment. It is a figure which shows an example of the information input screen for Type3 and Type4 according to the communication characteristic of the patient by this embodiment. It is an explanatory view showing hardware constitutions of an information processor concerning this indication.

Hereinafter, preferred embodiments of the present disclosure will be described in detail with reference to the accompanying drawings. In the present specification and the drawings, components having substantially the same functional configuration will be assigned the same reference numerals and redundant description will be omitted.

The description will be made in the following order.
1. Overview of an information processing system according to an embodiment of the present disclosure Configuration 2-1. Configuration of terminal device 1 2-2. Configuration of server 2 (2-2-1. Communication characteristics)
(2-2-2. Method of determining communication characteristics)
3. Operation processing 4. Example of presented information 4-1. Example of presentation information for healthcare workers 4-2. Example of presentation information for patients 4-3. Application example 5. Supplement 6. Hardware configuration example Summary

<< 1. Overview of Information Processing System According to One Embodiment of the Present Disclosure >>
FIG. 1 is a diagram for describing an overview of an information processing system according to an embodiment of the present disclosure. As shown in FIG. 1, the information processing system according to the present embodiment includes a terminal device 1 owned by a user (patient), a server 2, and an information processing terminal 4 used by a medical worker. The terminal device 1 and the information processing terminal 4 can be communicably connected to the server 2 via the network 3 to exchange data with each other.

The terminal device 1 is connected to the server 2 to receive medical information of a patient, and displays it on a display unit provided in the terminal device 1. The terminal device 1 is realized by, for example, a smartphone, a tablet terminal, a PC (personal computer), or a wearable terminal.

The server 2 manages medical information, and stores the medical information of the patient in association with personal identification information identifying the patient. Medical information includes prescription information and medication information of each patient acquired from a medical institution (affiliated store). Medical information is transmitted from the information processing terminal 4 to the server 2, for example.

The information processing terminal 4 is used when a doctor, a pharmacist, etc. explain a treatment or a prescription drug to a patient at a medical institution. In addition, the information processing terminal 4 may transmit, to the server 2, information (drug use information) related to a medicine prescribed to a patient. The information processing terminal 4 is realized by, for example, a PC.

(background)
As mentioned above, in the medical field, in recent years the idea of "concordance" has been proposed and the patient side is required to have a certain level of knowledge and understanding, but in medical communication, the asymmetry of "expert and non-expert" It is difficult to have sex and equal communication. For example, if there is information that the patient does not want to disclose, or if the healthcare professional does not agree with the patient's information presentation preference (hereinafter also referred to as "information processing propensity"), the communication may be adversely affected. is there. With regard to medical care in particular, it is also an important factor to build up mutual trust by continuous communication.

In addition, a system has recently been proposed that uses electronic data to manage prescriptions issued by doctors and medicine notebooks to which drug information cards issued by pharmacies are attached. This system matches the patient's information processing tendency. If not, there is a risk that the patient may not fully understand his / her medical information or show no interest.

Therefore, in the information processing system according to the present disclosure, the method of transmitting medical information is improved by outputting presentation information regarding presentation of medical information or information related to health according to the user's communication characteristics for the user. Specifically, as a presentation information for a patient, a presentation screen of medical information to be displayed in an appropriate display format according to the communication characteristics of the patient is output, or as a presentation information for a medical worker, a medical worker Output advice based on the patient's communication characteristics to be referred to when explaining treatment or medication. The communication characteristic is, for example, a type of information processing propensity indicating the preference of information presentation.

Some patients want to hear or browse only the gist, while others want to hear or see more information, so a method of communicating information that matches the patient's type of information processing propensity is realized. By doing so, it is possible to fully communicate drug and treatment information to the patient and improve communication between the patient and the medical staff.

The outline of the information processing system according to the embodiment of the present disclosure has been described above. In addition, in order to make it easy to understand in this proposal, communication related to prescription and dispensing of medicine for patients by medical personnel is described as an example, but communication related to medical care and health is related to prescription medicine Not only those related to general medicines called OTC, those related to exercise, those related to sleep, those related to food intake, those related to physical ability measurement / biotest etc. Therefore, the name "patient" not only refers to a person who has visited a medical institution but also includes all health related concerns, concerns, and all users who communicate regarding medical care and health. Subsequently, specific configurations of the terminal device 1 and the server 2 included in the information processing system according to the present embodiment will be described with reference to the drawings.

<< 2. Configuration >>
<2-1. Configuration of Terminal Device 1>
FIG. 2 is a block diagram showing an example of the configuration of the terminal device 1 according to the present embodiment. As shown in FIG. 2, the terminal device 1 includes a control unit 10, a communication unit 11, an operation input unit 12, a display unit 13, and a storage unit 14.

The control unit 10 functions as an arithmetic processing unit and a control unit, and controls the overall operation in the terminal device 1 according to various programs. The control unit 10 is realized by, for example, an electronic circuit such as a central processing unit (CPU) or a microprocessor. In addition, the control unit 10 may include a ROM (Read Only Memory) that stores programs to be used, operation parameters, and the like, and a RAM (Random Access Memory) that temporarily stores parameters and the like that appropriately change.

Further, the control unit 10 according to the present embodiment performs control to display the medical information received from the server 2 on the display unit 13. Specifically, the control unit 10 performs control to receive from the server 2 a presentation screen of medical information generated in the display method according to the communication characteristic of the user (patient) in the server 2 and to display the display screen on the display unit 13 .

In addition, the control unit 10 may perform control of acquiring information used when determining the communication characteristic of the user and transmitting the information to the server 2. For example, the control unit 10 acquires the operation behavior of the user on the medical information presentation screen according to the default display method, the answer of a predetermined questionnaire, the voice information, and the like, and transmits the acquired information to the server 2.

(Communication unit 11)
The communication unit 11 is connected to the network 3 by wire or wirelessly, and transmits / receives data to / from the server 2 on the network. The communication unit 11 is, for example, a wired / wireless LAN (Local Area Network), Wi-Fi (registered trademark), a mobile communication network (LTE (Long Term Evolution), 3G (third generation mobile communication system)) or the like. Communicate with the network 3

(Operation input unit 12)
The operation input unit 12 receives an operation instruction from the user, and outputs the content of the operation to the control unit 10. The operation input unit 12 may be a touch sensor, a pressure sensor, or a proximity sensor. Alternatively, the operation input unit 12 may have a physical configuration such as a button, a switch, and a lever.

(Display 13)
The display unit 13 is a display device that outputs a presentation screen or the like of medical information. The display unit 13 may be, for example, a display device such as a liquid crystal display (LCD: Liquid Crystal Display) or an organic EL (Electro Luminescence) display.

(Storage unit 14)
The storage unit 14 is realized by a ROM (Read Only Memory) that stores a program used for processing of the control unit 10 and calculation parameters and the like, and a RAM (Random Access Memory) that temporarily stores parameters and the like that change appropriately.

The storage unit 14 according to the present embodiment may store medical information on the user and information on communication characteristics of the user.

The configuration of the terminal device 1 according to the present embodiment has been specifically described above. The configuration of the terminal device 1 is not limited to the example shown in FIG. For example, the configuration may further include an audio input unit and an audio output unit.

The main configuration of the information processing terminal 4 used by a medical worker is the same as that of the terminal device 1, that is, the control unit, the communication unit, the operation input unit, the display unit, and the storage unit. Detailed description here is omitted.

<2-2. Configuration of Server 2>
FIG. 3 is a block diagram showing an example of the configuration of the server 2 according to the present embodiment. As illustrated in FIG. 3, the server 2 (information processing apparatus) includes a control unit 20, a communication unit 21, and a storage unit 22.

(Control unit 20)
The control unit 20 functions as an arithmetic processing unit and a control unit, and controls the overall operation in the server 2 according to various programs. The control unit 20 is realized by, for example, an electronic circuit such as a central processing unit (CPU) or a microprocessor. The control unit 20 may also include a ROM (Read Only Memory) that stores programs to be used, operation parameters, and the like, and a RAM (Random Access Memory) that temporarily stores parameters and the like that change appropriately.

Further, the control unit 20 according to the present embodiment also functions as the determination unit 201, the screen generation unit 202, and the output control unit 203.

The determination unit 201 performs a process of determining the communication characteristic of the patient. The communication characteristic is a feature in communication, and for example, whether it is cautious in communication or active in communication is mentioned, and it is also referred to as information processing propensity. In the present embodiment, by changing the method of presenting medical information according to the communication characteristics of the patient who is the recipient in communication in the medical field, the medical information can be more effectively transmitted to the patient, and with the medical staff. Make it possible to build credibility. Although various specific examples of the communication characteristic can be considered, examples of the communication characteristic used in the present embodiment will be described later.

The screen generation unit 202 generates information to be presented to a patient or a medical worker according to the communication characteristic of the patient determined by the determination unit 201. Specifically, the screen generation unit 202 displays a medical information presentation screen (presentation information for a patient) that displays medical information in an appropriate display format according to the communication characteristics of the patient, or a medical worker treats the patient with Generate a screen (presentation information for healthcare professionals) including advice to be referred to when explaining medication.

The output control unit 203 transmits the presentation screen generated by the screen generation unit 202 from the communication unit 21 to the terminal device 1 of the patient or the information processing terminal 4 of the medical worker. Control to output from the display unit. In the present embodiment, the medical information presentation screen and the advice screen generated according to the communication characteristic of the patient are output from the display unit, but the present embodiment is not limited to this, and it is possible to correspond to the communication characteristic of the patient. Medical information and advice may be output as voice. In addition, when the terminal device 1 or the information processing terminal 4 is realized by an HMD or a smart eyeglass (transmission-type glasses terminal), the output control unit 203 uses VR (Virtual Reality) or AR (Augmented Reality). Then, the presentation of medical information in a display format according to the communication characteristic of the patient or notification of advice for medical workers may be performed.

(Communication unit 21)
The communication unit 21 is connected to the network 3 by wire or wireless, and transmits / receives data to / from the terminal device 1 and the information processing terminal 4 via the network 3. The communication unit 21 communicates with the network 3 by, for example, a wired / wireless LAN (Local Area Network), Wi-Fi (Wireless Fidelity, registered trademark) or the like.

(Storage unit 22)
The storage unit 22 is realized by a ROM that stores programs used for processing of the control unit 20, calculation parameters, and the like, and a RAM that temporarily stores parameters and the like that change appropriately. For example, the storage unit 22 according to the present embodiment stores medical information for each patient and communication characteristics of each patient.

The configuration of the server 2 according to the present embodiment has been specifically described above. The configuration of the server 2 shown in FIG. 3 is an example, and the present embodiment is not limited to this. For example, at least a part of the configuration of the server 2 may be in the external device, or at least a part of each function of the control unit 20 corresponds to the terminal device 1 or the information processing terminal 4 or the communication distance is relatively the terminal device 1 or information It may be realized by an information processing terminal (for example, a so-called edge server or the like) close to the processing terminal 4. As described above, by appropriately distributing each configuration of the server 2, it is possible to improve real-time performance, reduce processing load, and further secure security. Further, each configuration of the control unit 20 and the storage unit 22 shown in FIG. 3 are all provided in the terminal device 1 and the information processing terminal 4, and the information processing system according to the present embodiment is executed by the application of the terminal device 1 and the information processing terminal 4. You may do so.

(2-2-1. Communication characteristics)
Next, the communication characteristic according to the present embodiment will be described in detail. Communication characteristics may be determined using a two-axis model based on behavioral psychology. Within the scope of psychology to conduct quantitative surveys, various communication methods have been proposed. In particular, in the theory based on the article "Emotions of ordinary people" published by the psychologist William M. Marston, human's typical behavior styles are classified into four. In recent years, various communication methods, such as what kind of communication should be taken, have been proposed based on such four classifications. Specifically, for example, various techniques such as “DiSC theory”, “type classification” (registered trademark), and “four types” have been proposed. "DiSC theory" is the human behavior style, "D-Dominance (precedence, domination)", "i-Influence (impact)", "S-Steadiness", "C-Conscientious" Is a theory that classifies into four. In addition, “type division” supports the behavior style of people, “a controller that controls people and things”, “an analyzer that sets analysis and strategies,” “a promoter that promotes people and things,” “all It is the theory classified into four of "supporter". Also, “4 types” is a theory that classifies humans into 4 types according to desire types. Specifically, whether the human's direction of desire is extroverted or introverted, and whether the recognition of desire is abstract or concrete, the human's action style is “command-type (outward-directed / specific)”, It is classified into four types of "interest type (outgoing and abstract)", "law type (inward and concrete)", and "ideal type (ingoing and abstract)". In addition, there are many other application patterns that can be compared to four other birds, four historical greats, and so on.

All theories classified on the basis of these behavioral psychology have in common the judgment by two major axes. In other words, emphasis is placed on "information processing propensity (outgoing) assuming that it is possible to make changes outside oneself, information processing propensity (not inward) otherwise, and" relationship with people (evaluation from people) Information processing propensity and the information processing propensity that emphasizes concrete facts (which does not change in human relationships), which is considered to be reproducible. It should be noted that people are not clearly divided into these four types, but these are "one of the scales" in considering types, as in the north, south, east, west of the map.

Here, in the present embodiment, the following 4 types (type 1 to type 4) are defined as communication characteristics used in the present embodiment, based on the common two axes described above as an example.

These four types have the following characteristics as information processing propensity in the communication.

Type1: It is considered better to find problems from the situation (information) and affect others.
・ ・ Prefers to lead by oneself command ・ control ・ lead (D: lead, controller, command type).
· · Prefer short communication (minimum required) suitable for control.
・ ・ As for the contents of transmission, priority is given to minimum necessary communication such as conclusion and purpose only.

・ Type 2: I think that it is better to find good points from the situation (information) and to be able to influence others ・ ・ I prefer to affect as many people as possible with the information I have acquired (I: sensitization, promoter , Attention type)
・ ・ Prefer communication that can be sent / received to as many people as possible.
· In transmission, give priority to increasing transmission opportunities and transmissions that are perceived as "received".

・ Type3: It is better to find a good point from the situation (information), and to give priority to changing oneself over others. · · Prefer to find and maintain self-help efforts to maintain the current good situation (S: stable , Supporter, ideal type)
· · · Prefers a stable state where oneself is ideal (the point is good at finding good points, so the current state is close to the ideal) · · as the transmission content, keep the same transmission method as before

・ Type4: It is better to find problems from the situation (information), and to give priority to changing oneself over others. · · Prefer a situation where you can always analyze information so that you can cope with the deterioration of the situation (C: carefully , Analyzer, law type)
· · Prefers communication that can be analyzed against sufficient information at their own pace rather than matching with the other · · situations where it is possible to give a large amount of credible information in transmission content (however, a situation where a large frame can be captured) Prefer).

Among the features of each type above, the transmission contents are summarized as follows:
type1: prefer the minimum necessary communication such as conclusion and purpose only
type2: prefer the communication with the other person (especially that it can be transmitted) rather than the information content
type3: I like the same communication and law as possible with the other party, I hate change
type4: It seems that there is a feature that it prefers to read a large amount of documents at its own pace, rather than communication with other parties.

In addition, it is considered that the order of easy-to-process information exists for each type. In particular,
type1: I prefer only the conclusion and the next thing I should do (precedence of facts and conclusions)
type2: How to know the information, how can you transmit later (becoming an influencer), prefers that famous people are involved (magnitude of influence or preference of visual effect)
type3: I want to check what has changed with the previous information and whether it has not changed (Priority of difference with the previous time)
type4: I want a large amount of information as much as possible even when the outline is shown (Priority of information and facts)
It is thought that there is a feature such as

Therefore, it is considered that the following method of presenting information is preferable, for example, on a presentation screen of medical information (such as a presentation screen of a medicine notebook) on the basis of the priority regarding transmission for each type.

-Preferred information presentation method of medical information according to type
For type 1: The name of the drug and what the patient should do (usage) should be shown. The rest of the information may be compacted at the link destination with usage priority.
For type 2: Providing content of interest / diffusion along with the contents of medicine and usage, and that the patient confirmed the information properly and included praise for the patient's medication posture (the praise elements are type 1 and type 4) The opposite effect).
For type 3: Highlighting the same or different parts as the previous prescription, so that you can see at a glance where things are changing. However, it is better to present it in the same screen format every time. In addition, that reliable information such as the link to the same patient group and the results of medicine should be presented.
For type 4: For each drug, as much detailed information as possible and links to specialized information should be presented.

(2-2-2. Method of determining communication characteristics)
Subsequently, a method of determining communication characteristics by the determination unit 201 will be specifically described.

As an example, the determination unit 201 according to the present embodiment determines which of the type 1, type 2, type 3 and type 4 the communication characteristic of the patient corresponds to. The determination method is not particularly limited. For example, the determination method based on the answer of the questionnaire (diagnosis test), the determination method based on the operation behavior of the patient on the presentation screen of the medical information, and the determination method based on the contents of the patient's conversation Be

Execution of Questionnaire (Diagnostic Test) The discrimination unit 201 discriminates the communication characteristic based on the patient's response to a predetermined questionnaire or diagnostic test. Diagnostic techniques for determining communication characteristics can be developed with various theories. The response to the questionnaire or the diagnostic test may be input by the patient in the terminal device 1. Also, another person may input the diagnosis result performed at another place to the server 2.

Discrimination Method Based on Operation Behavior of Patient The discrimination unit 201 can discriminate the communication characteristic based on the operation behavior of the patient on the presentation screen of the medical information.

(First determination method based on operation behavior)
The determination unit 201 presents a default presentation screen (hereinafter referred to as a default UI) prepared in advance to the patient on the terminal device 1 and determines the type based on the operation behavior of the user with respect to the default UI. More specifically, the determination unit 201 may be provided in advance with an option capable of determining the type in the default UI, and may determine the type based on the operation frequency. Here, FIG. 4 shows an example of the default UI according to the present embodiment.

The default UI 30 illustrated in FIG. 4 indicates dispensing information (information on a prescribed drug) as an example of medical information. The default UI 30 includes a display 309 of dispensing information corresponding to a dispensing date, a display 307 of information of a medical institution / medical department, and a visual display (illustration area) 303 by an illustration or a photo. In addition, the default UI 30 switches a link button 304 to related content by illustration, a "do not display" button 305 for hiding the visual display 303 by illustration or photo, and a simple screen. And a "simple display" button 301. Furthermore, the default UI 30 includes a link button 310 to detailed drug information and a link button 311 to drug performance information.

The various buttons included in the default UI 30 are options arranged casually to determine the type of communication characteristic according to the present embodiment. When an operation in which various buttons are tapped by the patient is performed, the control unit 20 of the server 2 or the control unit 10 of the terminal device 1 performs screen transition in accordance with the operation, while selecting which option the patient has selected Accumulate operation behavior information. The determination unit 201 of the server 2 determines the communication characteristic of the patient based on the stored operation behavior information.

Specifically, for example, when the tap operation of the simple display button 301 of the default UI 30 shown in FIG. 4 is performed and the simple mode UI is switched over for a certain period or more and used frequently, The determination unit 201 determines that the communication characteristic of the patient is “type 1” because it can be determined that the information processing is oriented to “prefer only what should be done next”. When the simple display button 301 is tapped, the screen is switched to the simple mode UI 32 as shown in FIG. In the simple UI 32, only the dose and usage of the prescribed medicine are displayed as dispensing information corresponding to the dispensing date. The standard display button 321 is displayed on the simple mode UI 32 as shown in FIG. 5, and when the standard display button 321 is tapped, it is possible to return to the default UI 30 shown in FIG.

Further, when the user taps the link button 304 to the related (interest / diffusion system) content by illustration, which is displayed in the visual display (illustration area) 303 frequently, the determination unit 201 determines that the patient is an influenza. It determines that the communication characteristic of the patient is "type 2", judging that it is an information processing propensity that prefers acquisition of content of interest / spreading type that can be transmitted by oneself as an agent or visual information. On the other hand, when the "don't display button" 305 for hiding the visual display (illustration area) 303 is tapped and the illustration area is hidden for a certain period or more or for a certain period of time. Since it can be judged that the information processing propensity prefers only the minimum necessary information, the communication characteristic of the patient is judged as "type 1".

In the illustration area, a visual display 315 may be displayed including a link button 316 to a meeting of people who are in the same position as the patient, such as a patient group who is taking the same medicine. When the link button 316 to the meeting of people in the same position as the patient is tapped frequently, the determination unit 201 can determine that the information processing propensity to prefer reassuring information, so the communication characteristic of the patient is “type 3”. To determine. In addition, when the “don't display button” 317 that hides the visual display 315 is tapped and the illustration area is hidden for a certain period or more, or at a high frequency, the necessary minimum Since it can be determined that the information processing propensity favors only the information in the above, the communication characteristic of the patient is determined to be "type 1".

The display 303 and the display 315 of the illustration area may be switched each time screen reading is performed.

Also, when the link button 311 to the drug performance information shown in FIG. 4 is tapped, the drug price list of the drug (the new drug is listed in the drug price standard (notified in the official gazette as a medical drug)) or A drug performance display screen 313 including the dispensing performance and the like is displayed. When there is such a browsing history of content to obtain the patient's empathy and sense of security, the determination unit 201 can determine that the information processing propensity to prefer information that can be relieved, and thus determines the patient's communication characteristics as "type 3". .

In addition, when the link button 310 to “Attachment”, which is detailed information on medicine and specialized information shown in FIG. 4 is frequently tapped, the determination unit 201 determines that the communication characteristic of the patient is “type 4”. Determine. In addition, even when detailed information such as “attached document” is sometimes browsed and performance information is also confirmed, the determination unit 201 can determine that the information processing propensity to prefer a large amount of detailed information and specialized information regarding each medicine Therefore, the communication characteristic of the patient is determined to be "type 4".

(Second discrimination method based on operation behavior)
In communication between a patient and a healthcare professional, the necessary information may be input in a patient application. The determination unit 201 can also determine the type of communication characteristic based on the status of such information input by the patient. FIG. 6 is a diagram showing an example of an information input screen 34 for receiving a patient's occupation (information required because medicine may affect driving depending on medicine) as an example of patient information.

As shown on the left in Fig. 6, first, display the information input screen 34-1, and start with questions that are likely to be accepted for all types, such as "Do you drive frequently as a profession? Yes / No" . A return button 341 and a next button 342 are displayed on the information input screen 34-1.

After the answer, when the next button 342 is tapped, an information input screen 34-2 shown in the center of FIG. 6 is displayed. In the information input screen 34-2, specific questions are asked about the occupation of the patient. Information on the patient's specific occupation can be referred to by the health care professional when presenting recommendation information to the patient, when the health care professional communicates with the patient, or when giving guidance on treatment. A return button 343 and a registration button 344 are displayed on the information input screen 34-2. Here, registration is enabled even in an unselected state. When the registration button 344 is selected in a non-selected state for a specific occupation, the determination unit 201 determines that the communication characteristic of the patient is “type 1”. Since the information required in the first question is answered at the minimum, it can be judged that it is an information processing propensity to not make an answer that is not essential for the purpose.

Further, when a specific occupation is selected on the information input screen 34-2 and the “enter in more detail” is not selected and the registration button 344 is selected, the determination unit 201 determines “type 2”.

Next, in the information input screen 34-2, when a specific occupation is selected, and “enter in more detail” is selected and the registration button 344 is selected, the information input screen 34-3 shown in the right of FIG. Will be displayed, and you will be able to select your occupation from the detailed classification. When the major classification shown in the information input screen 34-3 is selected, the screen changes to a middle choice option. Further, when the middle classification is further selected, the screen transitions to a small classification option. The discrimination unit 201 discriminates as "type 3" when the patient selects and registers up to the large / medium classification, and discriminates as "type 4" when selecting and registering up to the small classification.

The type determination according to the status of the information input described above is an example, and the present embodiment is not limited to this.

(Third Discrimination Method Based on Operation Behavior)
In addition, in communication between the patient and the medical worker, the medical worker is presented with the medical history etc. affixed to the patient's medicine notebook, and the medical worker checks the safety regarding concomitant use of medicines and the medication instruction for the patient etc. It may be done. At this time, it is assumed that some patients may include information that they do not want to disclose individually, such as not wanting to disclose that they are at another medical institution. In the case of verbal communication, the patient can arbitrarily control what of his / her information to be transmitted to the other party, but the medicine notebook on which the drug information slip distributed by the conventional pharmacy is attached In the case of displaying medicine history by presentation of the medicine, or an electronic device by a medicine notebook application, it is premised that all information is disclosed for the object. Therefore, it can be seen that the patient takes an action that adversely affects the communication with the medical staff, such as refusing the presentation of the medication notebook for some information that he / she does not want to disclose.

Therefore, in the present embodiment, on the screen for presenting medicine information (medicine history) to the medical staff in the terminal device 1 of the patient, the patient can arbitrarily set the concealment level. The concealment level may be, for example, “enhancement level 0” which discloses all the information without concealment, “enhancement level 1” which conceals and partially conceals some content, and It is assumed that there are three "hiding level 2" which hides the content and does not convey that it is hiding itself. FIG. 7 is a view showing an example of the medical information concealment screen 35 according to the present embodiment. The screen generation unit 202 of the server 2 generates a hidden screen 35 that hides predetermined information according to the instruction of the patient. The patient can set the concealment level for each item depending on the person being shown in a pharmacy, a hospital or the like.

The concealed screen 35-1 shown on the left of FIG. 7 is a setting of “hiding level 0”, and any information is presented without being concealed. Specifically, the contents of the display of drug information corresponding to the dispensing date, the display 351 of the medical institution / medical department that the patient visited, and the display 352 of the medication memo input by the patient are all disclosed. The concealed screen 35-2 shown in the center of FIG. 7 is a setting of “hiding level 1”, and although the content is concealed, the concealment is displayed. Specifically, as shown in FIG. 7, the contents of the display 353 of the medical institution / medical department and the display 354 of the medication memorandum input by the patient are both displayed as "non-display", indicating an intention not to disclose. We disclose that we are in contact with other medical institutions and that we take out medication notes, such as "medical institution / medical care department-consultation" and "drug medication memo-fill-in". Therefore, the health care worker recognizes that the patient thinks that he does not want to be mentioned a lot about other medical institutions, and does not touch in communication unless it is necessary in a query or the like. The healthcare professional also recognizes that the medication notes should not be touched as often as necessary, and that in some cases the patient may speak in their own language.

A hidden screen 35-3 shown on the right of FIG. 7 is a setting of “hidden level 2” and hides all the contents including the presence or absence of the entry. Specifically, the contents of the display 355 of the medical institution and the medical department and the display 355 of the medication memo input by the patient are both displayed as "non-display" to indicate the intention not to disclose. Healthcare workers should avoid touching as much as possible regarding other healthcare institutions and medication notes. Also, if you need to touch the medication note, ask the patient to talk, and if the patient does not speak positively, do not get too deeply involved.

As described above, since the patient side can arbitrarily conceal information for each other party or item, communication with a medical worker can be performed with ease. In addition, the information transfer rate can be improved because information which has conventionally been obtained from the medical staff after interviewing the patient can be obtained more accurately and immediately. Also, according to the state of information concealment set by the patient, the medical staff is information such as whether the patient is a prudent or active type of communication or what information he / she wants to hide Since the treatment tendency can be grasped, it becomes possible to sense the patient's side psychology and to establish a better relationship more smoothly after that.

The determination unit 201 according to the present embodiment can determine the communication characteristic of the patient according to the concealment level of the presentation screen of the medical information set by such a patient.

(Fourth discrimination method based on operation behavior)
Also, the discrimination unit 201 according to the present embodiment may sequentially present the medical information presentation screen of the display method that tends to be preferred by type, and discriminate the patient's communication characteristics by causing the patient to select the presentation screen of preference. It is possible. Although the order of presentation of the display form options presented to the patient is not particularly limited, it is preferable to perform in the order for type 1, type 2, type 3 and type 4. It is better to first present a display screen for the display mode for type 1 because type 1 prefers the least communication, and type 4 is a display mode for type 4 because it tends to analyze after judging all information. The presentation screen of is better to be presented last. Further, for the remaining type 2 and type 3, type 3 is more patient, so it is preferable to present it later than type 2. As described above, the selection order of the options is also determined according to the tendency of the type to enable selection without stress.

Here, FIG. 8 and FIG. 9 show an example of the display method medical information presentation screen 36 which tends to be preferred by type to be presented sequentially.

FIG. 8 is a diagram showing an example of a screen of type 1 and type 2. The medical information presentation screen 36-1 shown on the left of FIG. 8 has a screen configuration according to the display mode for type 1 and is a simple display in which only the dose / usage indication 361 is displayed as the dispensing information. When deciding on this display, the patient taps the decision button 364 and taps the next button 365 to see the next display mode. To cancel the screen selection, the cancel button 363 is tapped.

When the next button 365 is tapped, a medical information presentation screen 36-2 in a display mode for type 2 shown on the right of FIG. 8 is displayed.

The medical information presentation screen 36-2 is a screen configuration based on a display mode for type 2 and is easy to understand with an illustration, and a link to related information (interest / diffusion content) is also displayed. Specifically, the medical information presentation screen 36-2 includes a display 366 of the medical institution / medical department and a display 367 of prescription drug information. The medical institution / medical department display 366 includes an illustration, and the prescription drug information display 367 includes a photo image 368 or illustration of a medicine and a link button 369 to related content. The patient taps the decision button 371 when deciding on this display, and taps the next button 372 when wanting to see the next display mode. In order to return to the medical information presentation screen 36-1 for type 1, tap the previous button 370.

When the next button 372 is tapped, a medical information presentation screen 36-3 according to a display mode for type 3 shown on the left of FIG. 9 is displayed.

The medical information presentation screen 36-3 is a screen configuration with a display mode for type 3 and mainly displays the same drug information indicating whether or not it is a previously prescribed drug, and past history information such as the result of the drug. Ru. Specifically, the medical information presentation screen 36-3 includes a display 386 of a medical institution / medical department and a display 381 of prescription drug information. In the prescription drug information display 381, the same drug mark 382 is displayed, which indicates that the drug is identical to a previously prescribed drug. In addition, a link button 383 to a website for patients taking the same drug or patients with the same disease, and a link button 385 to drug performance information is presented with detailed information for obtaining patient empathy and security. It is done. When deciding on this display, the patient taps the determination button 388, and taps the next button 389 to view the next display mode. To return to the medical information presentation screen 36-2 for type 2, tap the back button 387.

When the next button 389 is tapped, a medical information presentation screen 36-3 according to a display mode for type 4 shown on the right of FIG. 9 is displayed.

The medical information presentation screen 36-4 is a screen configuration according to a display mode for type 4, and a lot of more detailed and specialized information on medicine is displayed. Specifically, the medical information presentation screen 36-4 includes a display 390 of the medical institution / medical department and a display 391 of prescription drug information. In the display 391 of prescription drug information, a link button 362 to a website for patient groups, a link button 393 to detailed information, and an attached document 394 which is a public / professional document on medicine are displayed. The link button 393 makes it easy to understand for the patient, for example, the brand name of the drug, the component, the dosage form, the action and effect of the drug, instruction for instruction on medication, dosage / dosage, precautions, side effects, storage method, etc. It has a link to "Scrub for Medicine" (registered trademark). In addition, attached document 394 is classified drug name, sales name, general name, public classification number, approval number, drug price listing date, sales start date, approval date, warning, contraindication, composition / properties, efficacy Efficacy, dosage, careful administration, important basic attention, interaction, side effects, administration to elderly people / pregnant women / children, etc., clinical test results, overdose, caution in application, pharmacokinetics, pharmacological pharmacology, effective It is a detailed official document (medical drug package insert) for experts such as physicochemical knowledge on ingredients. When deciding on this display, the patient taps the decision button 396, and taps the previous button 395 to return to the medical information presentation screen 36-3 for type 3. Further, when the screen selection is to be stopped, the end button 397 is tapped.

The server 2 controls to present medical information with the screen type selected for the patient among the medical information presentation screens 36 presented sequentially.

Further, the determination unit 201 of the server 2 determines the communication characteristic of the patient according to the screen type selected by the patient.

(Fifth discrimination method based on operation behavior)
Further, the determination unit 201 can also determine the communication characteristic of the patient based on the behavior when the patient selects something. That is, for example, people of type 1 and type 2 are quick to talk and operate, and quick to make decisions, type 3 is slightly slow, type 4 is particularly slow, and from the point of showing options to selecting actual options The time can be measured, the average value, the mode value, the median value, etc. can be calculated to determine the type.

In addition, regardless of the behavior at the time of selection, it is also possible to automatically determine the patient's communication characteristics by storing and learning swipe operation, tap operation, scroll operation method, biological information at the time of operation, etc. is there. In the case of using the result of machine learning, for example, a subject who has received a diagnostic test has a predetermined information device operated while the type of the object is known, and the result is learned as a teacher. It is possible to determine the degree of 4 types from the data (operation behavior) of the other.

In addition, “operation of the information device” is not limited to typical touch operation or swipe operation in smartphone operation, but a value acquired by the three-dimensional sensor when carrying the information device, position information, blood pressure, heart rate, Any information may be used, such as biological information such as the number of blinks, and information on devices in the vicinity.

Also, before using machine learning (or even when using machine learning), for example, in the wizard at the time of initial setting, prepare both contents that are required to be input and contents that are not required to be input. There is also a method of calculating the rate of answering even non-existent content and using it to determine communication characteristics.

It is also conceivable to include both simple examples and vague and abstract contents in the options, and to determine the communication characteristics of the patient depending on which option is selected. For example, the communication characteristic is determined from the reaction of the patient by giving an option that is not deliberately Exclusive and Collectively Exhaustive (MECE) to the question.

(question)
"What is your favorite fruit?"
(Option)
-Strawberry-Grapefruit-Citrus fruits-Things not included above-Tasty things-Soft things

In contrast to such “incorrect option as granularity” or “option that is not MECE”, Type 1 and Type 4 are easily frustrated, Type 2 does not care and Type 3 also accepts a high percentage. The determination unit 201 determines the type of the patient based on the patient's response (time to response, biological information at the time of response, physical movement, etc.) to such options.

-Discrimination method based on content of patient's conversation Moreover, the discrimination | determination part 201 by this embodiment can also discriminate | determine type based on the patient's conversation content. The determination unit 201 can determine the type of the patient based on the speech recognition result of the speech of the patient.

For example, the determination unit 201 determines the type based on the degree of silence included in the conversation of the patient. That is, Type 1 conversations contain little silence, but conversations tend to be short, Type 2 conversations contain little silence, and conversations tend to be long, and Type 3 conversations In the case of Type 4 conversations, Type 4 side tends to include long silences. With reference to such a tendency, the determination unit 201 determines the type based on the frequency and length of silence extracted from the patient's conversation (for example, based on the length (percentage) of silence in the conversation). Do.

In addition to the conversational tendency of the patient himself, in two or more conversations, the tendency may be more pronounced. In two or more conversations, a speaker having more conversations than the other person is more likely to have Type 1 or Type 2, and a non-speaker is more likely to have Type 3 or Type 4. In addition, by analyzing the words used in the conversation, the continuity of "the theme of conversation" is measured, and it is possible to distinguish Type 1 and Type 2 depending on whether the content of the topic is consistent or not. it can.

The characteristics of Type 1 are high continuity to the theme of conversation, and the conversation theme of the transition destination is also highly relevant from the original conversation theme. Among the words, the side with more specific numbers (work volume) and dates (especially due dates, such as December 13, 2003) is Type 1 and often requires a quick response from the other side of the conversation.

On the other hand, as a feature of Type 2, the continuity regarding the conversation theme is low, and the conversation theme of the transition destination is less relevant from the original conversation theme. Some words, such as words ("very many" or "very"), which indicate "a large amount of ambiguity or vagueness" rather than a concrete numerical expression, "this time, it will be time to become It can be determined from the fact that there are a lot of ambiguous expressions (abbreviated "as soon as possible").

As for Type 3 and Type 4, it can be considered to distinguish by the frequency of returning "response response" in the conversation. It is a feature of Type 3 that returns responses to a certain degree of fragmentation with respect to the conversation frequency of the other party, and a feature of Type 4 that returns responses in sentences together to a certain extent.

The specific example of the determination method according to the present embodiment has been described above in detail. The communication characteristics may be comprehensively determined by a combination using at least one of the above-described determination methods.

<< 3. Motion processing >>
Subsequently, operation processing of the information processing system according to the present embodiment will be specifically described with reference to FIG. FIG. 10 is a flow chart showing an example of the overall flow of operation processing of the information processing system according to the present embodiment.

As shown in FIG. 10, first, the control unit 20 of the server 2 determines the communication characteristic of the patient by the determination unit 201 (step S103), and registers the determination result in the storage unit 22 (step S106).

Next, the screen generation unit 202 of the server 2 generates presentation information according to the communication characteristic of the patient determined by the determination unit 201 (step S109). Specifically, a medical information presentation screen for a patient and an advice display screen for a medical worker including advice in communication with the patient are generated.

Next, the output control unit 203 of the server 2 performs control to display the generated presentation information on the use terminal of the patient or medical worker (specifically, the terminal device 1 and the information processing terminal 4) (step S112) ).

Heretofore, an example of the operation processing according to the present embodiment has been described. The operation process illustrated in FIG. 10 is an example, and the present disclosure is not limited to the example illustrated in FIG. For example, the present disclosure is not limited to the order of the steps shown in FIG. At least one of the steps may be processed in parallel or in reverse order. For example, the processing of step S103 to step S106 and the processing of step S109 to step S112 may be performed in parallel, and the determination of the communication characteristic may be periodically updated.

In addition, all the processes shown in FIG. 10 may not necessarily be performed. For example, the registration process shown in step S106 may be skipped.

Also, all the processes shown in FIG. 10 may not necessarily be performed by a single device. For example, the processing of step S103 to step S106 may be performed by the server 2, and the processing of step S109 to step S112 may be performed by the terminal device 1, and so on.

Also, the processes shown in FIG. 10 may not necessarily be performed sequentially in time. For example, the process shown in steps S103 to S106 is repeated immediately or periodically when acquiring a new questionnaire result or operation behavior (such as an operation to switch the screen type), and then the process shown in steps S109 to S112. May be performed at a predetermined timing (for example, when a patient or a medical worker requests a presentation of medical information).

<< 4. Example of presentation information >>
Subsequently, specific examples of patient type-specific presentation information for a patient or a medical worker generated by the screen generation unit 202 according to the present embodiment will be sequentially described using the drawings.

<4-1. Example of presentation information for healthcare workers>
FIG. 11 is a diagram showing an example of the information presentation screen for medical workers according to the communication characteristic of the patient according to the present embodiment. Patient information is displayed on the presentation screen 40 shown in FIG. 11, and the medical staff browses the presentation screen 40 and grasps the patient information before interacting with the patient. The presentation screen 40 displays a display 401 indicating the type of communication characteristics of the patient and the point of communication (that is, an explanatory policy) according to the type. For example, if the patient is "Type 1", it is recommended to explain "simplistically", if the patient is "Type 2", it is recommended to keep in mind "bright and interactive", and if the patient is "Type 3" It is recommended to give an explanation giving "reliable, stable", and if the patient is "Type 4", it is recommended to give an "detailed, precise" explanation. Health care workers can interact with the patient referring to these advices and take better communication. For example, if it is found that the patient is “Type 3”, “The first medicine is the same as the previous one. The second medicine is the first for Mr. ○○, but it has already been used for eight years. The drug is well-dispensed at this pharmacy as well. ”By giving a comparison with previous prescriptions and explaining the results of medicine,“ Type 3 ”patients give you“ reliable, stable ”preference and better Make it possible to communicate.

<4-2. Example of presentation information for patients>
Next, an example of presentation information for a patient will be described. The screen generation unit 202 generates a screen that presents medical information in a display manner that tends to be preferred by type of communication characteristic of a patient (that is, in consideration of priority in information transmission by type of communication characteristic). The generated screen is displayed on the terminal device 1 of the patient. By displaying the medical information presentation screen in a display mode according to the type of patient communication characteristics (patient preference), the patient's interest in medical information is promoted, patient understanding is enhanced, and medical information is further enhanced. It is possible to make sure to inform the patient.

A specific example of the medical information presentation screen generated in such a display mode that tends to be preferred by type of communication characteristic of such a patient is shown in FIGS. In FIG. 12 to FIG. 15, as an example, the screen type for Type 1 emphasizes the main points, the screen type for Type 2 emphasizes the visual effects, the screen type for Type 3 emphasizes the results, and the amount of information Indicates the screen type for Type 4 with emphasis on

FIG. 12 is a diagram showing an example of screen transition of the medical information presentation screen 42 for Type 1 according to the present embodiment. As shown on the left of FIG. 12, a simple medical information presentation screen 42-1 is first displayed showing only minimum information such as usage and dose. Then, when the display 421 of the usage / dose of the medical information presentation screen 42-1 is tapped, medical information including the display 423 of the drug information and the display 425 of the medical institution / medical department as shown in the center of FIG. A presentation screen 42-2 is displayed.

Next, when the display 423 of drug information is tapped, a medical information presentation screen 42-3 including a display of detailed information of the drug is displayed as shown on the right of FIG. On the medical information presentation screen 42-3, for example, a display 426 of a drug name and usage, a display 427 of a pharmaceutical company, a display 428 of external shape information of a drug, and the like are displayed. In addition, as the screen is scrolled, further information is displayed.

Thus, in the case of the medical information presentation screen 42 for Type 1, the control unit 20 of the server 2 controls screen transition so as to display detailed information in stages.

FIG. 13 is a diagram showing an example of the medical information presentation screen 43 for Type 2 according to the present embodiment. The medical information presentation screen 43-1 and the medical information presentation screen 43-2 shown in FIG. 13 prioritize visual effects including display of illustrations and animations (see display 431 and display 435 shown in FIG. 13) or photographs and the like. Screen configuration. Also, an audio UI may be added to interact with the patient. For example, since the patients of Type 2 tend to be praised, the server 2 has voices including praise such as "Thank you for always watching!" And "You use the electronic medicine notebook!" The terminal device 1 may output, for example, a response from various stimuli such as visual effects and tactile senses, or a result of a response from SNS (Social Networking Service) or the like. In addition, on the medical information presentation screen 43 for Type 2, the link button 433 and link button 437 to related contents of interest / diffusion system are displayed as an image including an illustration and a photograph through which the state of the linked web site is transmitted as visually as possible. Do.

FIG. 14 is a diagram showing an example of screen transition of the medical information presentation screen 44 for Type 3 according to the present embodiment. A medical information presentation screen 44-1 shown on the left of FIG. 14 includes a display 441 of drug information corresponding to a dispensing date and a display 445 of a medical institution / medical department. The drug information display 441 shows the same drug display 442 indicating that it is identical to the previous prescribed drug, and a link button 443 to a patient group who takes the same drug or a patient group with the same sick patient. It is displayed.

When the display 441 of drug information is tapped, as shown in the center of FIG. 14, a medical information presentation screen 44-2 for presenting detailed information of the drug is displayed. On the medical information presentation screen 44-2, the display 446 of the drug name and usage, the display 447 of the pharmaceutical company, the display 448 of the external shape information of the medicine, and the display 449 of the detailed information of the medicine are displayed.

The medical information presentation screen 44-2 displays performance information of pharmaceutical companies and medicines. Further, the medical information presentation screen 44-2 may also include a link to a place of interaction among people in the same position as the patient, such as a link to a patient group. In addition, it is the content that recommends exercise, and information on food that is appropriate for the person who suffers from the disease (for example, "high-protein low-fat food content", or patients and users of osteoporosis and their preliminary forces. However, there may be a link to “Cooking contents with good calcium absorption that strengthens bones” etc.).

In the display 449 of detailed drug information, information extracted from more detailed drug information may be displayed. It is for presenting detailed information which a patient can feel relieved without changing the layout of the screen as much as possible. When the medical information presentation screen 44-2 is scrolled, a medical information presentation screen 44-3 shown on the right of FIG. 14 is displayed. The drug detailed information display 449 includes a link 450 to more detailed drug information. If the link 450 is tapped, the screen switches to a website that displays detailed drug information. Here, as information related to medicine, as information related to medical care and health, there are examples of effects and side effects, etc. Besides this, eating with food (eg, warfarin and natto should not be taken together Not, this drug should not be taken with grapefruit etc.) information may be included.

FIG. 15 is a diagram showing an example of screen transition of the medical information presentation screen 45 for Type 4 according to the present embodiment. In the medical information presentation screen 45-1 shown in the left of FIG. 15, as much information as possible can be listed, and the screen configuration is such that detailed information on medicines and links to specialized attached documents are covered. Specifically, on the medical information presentation screen 45-1, a display 451 of the medical institution / medical department and a display 452 of drug information are displayed. The drug information display 452 includes a link button 453 to detailed information and a link button 454 to a professional attached document.

Then, when the display 452 of medicine information is tapped, a medical information presentation screen 45-2 shown on the right of FIG. 15 is displayed. On the medical information presentation screen 45-2, information on drug name and usage, information on pharmaceutical company, and information on external shape information of the drug are displayed, and although not shown, detailed information on the drug is displayed when the screen is further scrolled. Ru.

<4-3. Application example>
The generation of the presentation screen corresponding to the determined communication type according to the present embodiment is not limited to the generation of the above-described medical information presentation screen, and, for example, content such as proper use of medicine for patients and health promotion (and such It is also conceivable to generate a screen for notifying (link information to content). Also, the notification content and the content itself may correspond to the communication type. Specifically, for example, a content notification screen classified by patient type as shown in FIGS. 16A and 16B can be considered. FIG. 16A and FIG. 16B are diagrams showing an example of the type-specific content notification screen according to the present embodiment.

For example, for Type 1 patients, as shown in the notification screen 46-1 of FIG. 16A, only the facts are immediately transmitted, and the link button is also placed in the first half (upper side of the screen). In addition, for Type 2 patients, as shown on the notification screen 46-2 of FIG. 16A, rather than scientific information, it will be presented in a form such as “No. , You may also present the effect that celebrities are also using.

In addition, for Type 3 patients, as shown on notification screen 46-3 in FIG. 16B, this indicates that there are many years of experience in the form of “Since fiscal year”, meaning that many medicines are being delivered. It shows that there is a track record up to. In addition, illustrations and photographs of human faces and the like may also be included, although they are not as large as those for Type 2 screens.

In addition, for Type 4 patients, as shown in the notification screen 46-4 of FIG. 16B, the contents are described in detail based on the characters, and Type 4 patients skeptical that the notification has come It also states that this notification is being sent according to certain rules, as it is most likely. In addition, the link destination is also described in detail.

Here, as contents for requesting notification / presentation or input, for example, the following can be considered.
・ Information about the proper use of medicine, information to be a hint for taking medicine continuously (How to take correctly to inject, how to take bitterness, how to take care of it, such as disadvantage information when it gets worse (especially children) Information to make them aware of the importance of treatment, information on various subsidies to reduce economic burden, information on drug formulations etc.)
-Exercise method to stay healthy, temperature setting to spend comfortably, humidity setting, setting method of air conditioner and other various home appliances.
・ Introduction and sales of sphygmomanometers, blood glucose meters, and other machines that sense their own and their families and living environment.
-A method to be aware of signs of illness from unawareness by means of a check list or interview even if there is no reaction or a response that should be performed when the symptom appears.
・ Information to enlighten the disease, information to be able to search the therapeutic person, person who can perform treatment, matching of the counselor to solve mental trouble, or introduction of how to look for, how to move the specific body (Yoga Exercise, gymnastic methods, etc.).
-Introduce the importance of the various methods above, introduce information about the sites that enlighten them, or introduce sites that curate and introduce good methods.
-Not only notifying the above information, but also acquiring information in a questionnaire format or the like, exchanging information in an instant message format, prompting for an input of a sensing result, and prompting various inputs.

<< 5. Supplement >>
Subsequently, the information processing system according to the present embodiment will be supplemented.

<5-1. Application to other screen generation>
The generation of the presentation screen corresponding to the type of communication characteristic of the patient is not limited to the generation of the presentation screen of the medical information, but allows the patient to input some information in, for example, conversation with the patient or response in the setting wizard in various applications. The present invention can also be applied to the generation of an information input screen.

FIG. 17 and FIG. 18 are views showing an example of the information input screen according to the communication characteristic of the patient according to the present embodiment. Here, as an example, a presentation screen of options for listening to the occupation of the patient is generated according to the type of communication characteristic of the patient.

The left side of FIG. 17 shows an information input screen 50 for Type 1. On the information input screen 50 for Type 1, a screen for inputting “confirm whether or not to frequently drive as an occupation”, which is the minimum necessary information for the influence of medicine, etc., is displayed.

An information input screen 51 for Type 2 is shown on the right of FIG. The information input screen 50 for Type 2 displays a screen for asking what kind of occupation it is, after notifying that the related information is provided when the occupation is input. In addition, since there is a possibility that the input may be canceled midway, regardless of the MECE, specific occupation options will be presented first at random, and the "others (free entry)" column will be displayed at the end of the screen. You may do so.

FIG. 18 shows an information input screen 53 for Type 3 and Type 4. In Type 3 and Type 4, in order to emphasize that the option is MECE, as shown in the information input screens 53-1 to 53-3 of FIG. Present a screen where you can select a profession. When the patient selects an item from the major categories presented on the information input screen 53-1, the patient then selects an item from the intermediate categories presented on the information input screen 53-2, and then presents on the information input screen 53-2. Select items from

<5-2. Effect>
According to the present embodiment, the information transmission rate from the sender to the receiver is further improved for the communication that "a certain amount of text is necessary for accuracy" including information related to medical care and health. Recipient satisfaction is increased.

Specifically, for example, in communication related to medical information, by switching the contents of presentation according to the information processing propensity of the patient, or by transmitting the information processing propensity of the patient to the medical staff, the degree of satisfaction of both communication is high Can be

For example, in the past, due to the idea of adherence in medication instruction, the medical staff would like to take time to explain firmly, but from the relationship of medical treatment fee, sales will fall if spending too much time on one patient And contradictions such as long waiting time for the whole patient. On the other hand, according to the present embodiment, since the type of communication characteristics of the patient is notified to the side of the medical staff, the medical staff can take a response in accordance with the type, “the patient understands, It makes it possible to shorten the time to be convinced and also to increase patient satisfaction.

For example, if the patient is type 1, a simple exchange that tells only the main points and specifies contact information when needed is more satisfying for both parties in a short time. In addition, when the patient is type 2, it is possible to increase the patient's satisfaction by giving up the fact that the patient is taking proper medication together with the explanation of taking medication. In addition, when the patient is Type 3, the degree of patient satisfaction can be increased by comparing with the previous prescribed drug (whether or not it is the same) or explaining the results of the new drug. Also, if the patient is Type 4, by passing in advance the package insert with the detailed description of the medicine, the patient's own waiting time can be effectively used, and oral communication can be shortened. Patient satisfaction can be increased while reducing time.

In addition, even when medical information such as drug information prescribed by a patient is viewed on its own terminal device 1 (so-called electronic medicine notebook etc.), medical treatment is performed by screen configuration or screen transition according to the patient's communication characteristics. Presenting information makes it possible to convey information more reliably while attracting the patient's interest and increasing the degree of satisfaction.

<5-3. Application of other information transmission to communication>
In the above-described embodiment, the present invention is not limited to the communication information improvement related to medical information, using the presentation of medical information including prescribed medicine information such as an electronic medicine notebook as an example. The information processing system according to the present disclosure can be generally used in "transfer communication with a certain amount of information".

For example, other than communication about medical information, health information, nursing care, childcare, education spot (school education, guidance by a sports instructor), sales, introduction of financial products, introduction of (electric) products, explanation of precautions in event, disaster It can be applied in many information presentation situations such as evacuation guidance, provision of information related to safety, and communication with professionals such as lawyers and tax accountants. That is, by switching the contents of presentation according to the type of communication characteristic on the receiver side, or by transmitting the type of communication characteristic on the receiver side to the transmission side, it is possible to make the communication between the both sides highly satisfactory.

Also, the communication characteristics of the receiver may be considered to change according to the environment. For example, there may be type 1 at work (for work) but type 3 at home (for family). Therefore, the determination unit 201 may appropriately determine the type according to the environment on the receiving side at the time of receiving the information presentation without being limited to one type determination for the user.

<< 6. Hardware configuration >>
Finally, the hardware configuration of the information processing apparatus according to the present embodiment will be described with reference to FIG. FIG. 19 is a block diagram showing an example of the hardware configuration of the information processing apparatus according to the present embodiment. Note that the information processing apparatus 800 shown in FIG. 19 can realize, for example, the terminal device 1 shown in FIG. 2, the server 2 shown in FIG. 3, or the information processing terminal 4 shown in FIG. Information processing by the terminal device 1, the server 2, or the information processing terminal 4 according to the present embodiment is realized by cooperation of software and hardware described below.

As illustrated in FIG. 19, the information processing apparatus 800 includes, for example, a CPU 871, a ROM 872, a RAM 873, a host bus 874, a bridge 875, an external bus 876, an interface 877, an input device 878, and an output device 879. , A storage 880, a drive 881, a connection port 882, and a communication device 883. Note that the hardware configuration shown here is an example, and some of the components may be omitted. In addition, components other than the components shown here may be further included.

(CPU 871)
The CPU 871 functions as, for example, an arithmetic processing unit or a control unit, and controls the overall operation or a part of each component based on various programs recorded in the ROM 872, the RAM 873, the storage 880, or the removable recording medium 901.

Specifically, the CPU 871 implements the operation of the control unit 10 in the terminal device 1 or the control unit 20 in the server 2.

(ROM 872, RAM 873)
The ROM 872 is a means for storing a program read by the CPU 871, data used for an operation, and the like. The RAM 873 temporarily or permanently stores, for example, a program read by the CPU 871 and various parameters appropriately changed when the program is executed.

(Host bus 874, bridge 875, external bus 876, interface 877)
The CPU 871, the ROM 872, and the RAM 873 are mutually connected via, for example, a host bus 874 capable of high-speed data transmission. On the other hand, host bus 874 is connected to external bus 876, which has a relatively low data transmission speed, via bridge 875, for example. Also, the external bus 876 is connected to various components via an interface 877.

(Input device 878)
For the input device 878, for example, a mouse, a keyboard, a touch panel, a button, a switch, a lever, and the like are used. Furthermore, as the input device 878, a remote controller (hereinafter, remote control) capable of transmitting a control signal using infrared rays or other radio waves may be used. The input device 878 also includes a voice input device such as a microphone.

(Output device 879)
The output device 879 is a display device such as a CRT (Cathode Ray Tube), an LCD, or an organic EL, a speaker, an audio output device such as a headphone, a printer, a mobile phone, or a facsimile. It is a device that can be notified visually or aurally. Also, the output device 879 according to the present disclosure includes various vibration devices capable of outputting haptic stimulation.

(Storage 880)
The storage 880 is a device for storing various data. As the storage 880, for example, a magnetic storage device such as a hard disk drive (HDD), a semiconductor storage device, an optical storage device, a magneto-optical storage device, or the like is used.

(Drive 881)
The drive 881 is a device that reads information recorded on a removable recording medium 901 such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, or writes information on the removable recording medium 901, for example.

(Removable recording medium 901)
The removable recording medium 901 is, for example, DVD media, Blu-ray (registered trademark) media, HD DVD media, various semiconductor storage media, and the like. Of course, the removable recording medium 901 may be, for example, an IC card equipped with a non-contact IC chip, an electronic device, or the like.

(Connection port 882)
The connection port 882 is, for example, a port for connecting an externally connected device 902 such as a USB (Universal Serial Bus) port, an IEEE 1394 port, a SCSI (Small Computer System Interface), an RS-232C port, or an optical audio terminal. is there.

(Externally connected device 902)
The external connection device 902 is, for example, a printer, a portable music player, a digital camera, a digital video camera, an IC recorder, or the like.

(Communication device 883)
The communication device 883 is a communication device for connecting to a network, and for example, a communication card for wired or wireless LAN, Wi-Fi (registered trademark), Bluetooth (registered trademark), or WUSB (Wireless USB), optical communication Router, a router for ADSL (Asymmetric Digital Subscriber Line), or a modem for various communications.

<< 7. Summary >>
The preferred embodiments of the present disclosure have been described above in detail with reference to the accompanying drawings, but the present technology is not limited to such examples. It is obvious that those skilled in the art of the present disclosure can conceive of various modifications or alterations within the scope of the technical idea described in the claims. It is understood that also of course falls within the technical scope of the present disclosure.

For example, to cause the hardware such as the CPU, ROM, and RAM built in the above-described terminal device 1, server 2, or information processing terminal 4 to exhibit the functions of the terminal device 1, server 2, or information processing terminal 4 Computer programs can also be created. A computer readable storage medium storing the computer program is also provided.

In addition, the effects described in the present specification are merely illustrative or exemplary, and not limiting. That is, the technology according to the present disclosure can exhibit other effects apparent to those skilled in the art from the description of the present specification, in addition to or instead of the effects described above.

Note that the present technology can also have the following configurations.
(1)
A process of determining a user's communication characteristics;
An information processing apparatus, comprising: a control unit that performs processing of outputting presentation information related to presentation of medical information or information related to health according to the communication characteristic.
(2)
The information processing apparatus according to (1), wherein the medical information includes a description related to a drug prescribed to the user.
(3)
The information processing apparatus according to (1) or (2), wherein the control unit controls to display the presentation information in a display format according to the communication characteristic.
(4)
The information processing apparatus according to any one of (1) to (3), wherein the control unit controls transition of the presentation information according to the communication characteristic.
(5)
The information processing apparatus according to any one of (1) to (4), wherein the control unit generates a medical information presentation screen according to the communication characteristic of the user.
(6)
The control unit is configured to, according to the communication characteristic,
The first screen type that emphasizes the main points, and
A second screen type that emphasizes visual effects, and
A third screen type that emphasizes performance, and
With a fourth screen type that emphasizes the amount of information,
The information processing apparatus according to (5), which generates the medical information presentation screen of any type.
(7)
The first screen type is a screen type that displays minimum text information on taking a drug,
The second screen type is a screen type for displaying visual information including an illustration or a photo.
The third screen type is a screen type that displays a comparison with the user's past medication history or a link to performance information of the medicine,
The information processing apparatus according to (6), wherein the fourth screen type is a screen type for displaying a link to detailed information or professional information of the medicine.
(8)
The information processing apparatus according to any one of (1) to (7), wherein the control unit determines the communication characteristic based on operation input information by the user.
(9)
The information processing apparatus according to (8), wherein the control unit determines the communication characteristic based on a questionnaire result input by the user.
(10)
The control unit
Present the screen type for each of the communication characteristics to the user,
The information processing apparatus according to (8), wherein the communication characteristic of the user is determined based on a selection result of the screen type by the user.
(11)
The control unit
Presenting to the user a default screen of a medical information presentation screen including information on medicine prescribed to the user,
The information processing apparatus according to (8), wherein the communication characteristic of the user is determined based on an operation behavior of the user on the default screen.
(12)
The control unit
According to the instruction from the user, control is performed to conceal information designated by the user on a medical information presentation screen including information on a medicine prescribed to the user.
The information processing apparatus according to (8), wherein the communication characteristic is determined based on the level of secrecy.
(13)
The control unit
The information processing apparatus according to (8), wherein the communication characteristic of the user is determined based on conversation content of the user.
(14)
The control unit
The information processing apparatus according to (13), wherein the communication characteristic of the user is determined based on a length or frequency of silence included in a conversation of the user.
(15)
The control unit
Determine the communication characteristics of the user based on the ratio of the volume of the user's conversation to the other, the consistency of topics in the conversation, the expressions frequently used in the conversation, or the user's response in the conversation The information processing apparatus according to (13).
(16)
Processor is
Determining the communication characteristics of the user;
Outputting presentation information on presentation of medical information or information related to health according to the communication characteristic;
Information processing methods, including:
(17)
A process of determining a user's communication characteristics;
An information processing apparatus having a control unit that performs processing of outputting presentation information related to presentation of medical information or information related to health according to the communication characteristic to an information processing terminal;
The information processing terminal having an output unit that outputs the presentation information;
A system comprising:

REFERENCE SIGNS LIST 1 terminal device 2 server 3 network 4 information processing terminal 10 control unit 11 communication unit 12 operation input unit 13 display unit 14 storage unit 20 control unit 201 determination unit 202 screen generation unit 203 output control unit 21 communication unit 22 storage unit 34 information input Screen 35 Concealed screen 36, 42, 43, 44, 45 Medical information presentation screen

Claims (17)

1. A process of determining a user's communication characteristics;
   An information processing apparatus, comprising: a control unit that performs processing of outputting presentation information related to presentation of medical information or information related to health according to the communication characteristic.
2. The information processing apparatus according to claim 1, wherein the medical information includes a description related to a drug prescribed to the user.
3. The information processing apparatus according to claim 1, wherein the control unit performs control to display the presentation information in a display format according to the communication characteristic.
4. The information processing apparatus according to claim 1, wherein the control unit controls transition of the presentation information according to the communication characteristic.
5. The information processing apparatus according to claim 1, wherein the control unit generates a medical information presentation screen according to the communication characteristic of the user.
6. The control unit is configured to, according to the communication characteristic,
   The first screen type that emphasizes the main points, and
   A second screen type that emphasizes visual effects, and
   A third screen type that emphasizes performance, and
   With a fourth screen type that emphasizes the amount of information,
   The information processing apparatus according to claim 5, wherein the medical information presentation screen of any type is generated.
7. The first screen type is a screen type that displays minimum text information on taking a drug,
   The second screen type is a screen type for displaying visual information including an illustration or a photo.
   The third screen type is a screen type that displays a comparison with the user's past medication history or a link to performance information of the medicine,
   The information processing apparatus according to claim 6, wherein the fourth screen type is a screen type for displaying a link to detailed information or specialized information of the medicine.
8. The information processing apparatus according to claim 1, wherein the control unit determines the communication characteristic based on operation input information by the user.
9. The information processing apparatus according to claim 8, wherein the control unit determines the communication characteristic based on a questionnaire result input by the user.
10. The control unit
    Present the screen type for each of the communication characteristics to the user,
    The information processing apparatus according to claim 8, wherein the communication characteristic of the user is determined based on a selection result of the screen type by the user.
11. The control unit
    Presenting to the user a default screen of a medical information presentation screen including information on medicine prescribed to the user,
    The information processing apparatus according to claim 8, wherein the communication characteristic of the user is determined based on an operation behavior of the user on the default screen.
12. The control unit
    According to the instruction from the user, control is performed to conceal information designated by the user on a medical information presentation screen including information on a medicine prescribed to the user.
    The information processing apparatus according to claim 8, wherein the communication characteristic is determined based on the level of concealment.
13. The control unit
    The information processing apparatus according to claim 8, wherein the communication characteristic of the user is determined based on conversation content of the user.
14. The control unit
    The information processing apparatus according to claim 13, wherein the communication characteristic of the user is determined based on a length or frequency of silence included in a conversation of the user.
15. The control unit
    Determine the communication characteristics of the user based on the ratio of the volume of the user's conversation to the other, the consistency of topics in the conversation, the expressions frequently used in the conversation, or the user's response in the conversation The information processing apparatus according to claim 13.
16. Processor is
    Determining the communication characteristics of the user;
    Outputting presentation information on presentation of medical information or information related to health according to the communication characteristic;
    Information processing methods, including:
17. A process of determining a user's communication characteristics;
    An information processing apparatus having a control unit that performs processing of outputting presentation information related to presentation of medical information or information related to health according to the communication characteristic to an information processing terminal;
    The information processing terminal having an output unit that outputs the presentation information;
    A system comprising:

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