WO2019116489A1

WO2019116489A1 - Program, information processing method, and information processing device

Info

Publication number: WO2019116489A1
Application number: PCT/JP2017/044884
Authority: WO
Inventors: 正樹国京; 一樹松田
Original assignee: Ｌｉｎｅ株式会社
Priority date: 2017-12-14
Filing date: 2017-12-14
Publication date: 2019-06-20
Also published as: JP7072584B2; JPWO2019116489A1

Abstract

An information processing device that is caused to execute: a processing whereby a plurality of content transmitted and received using a messaging service are displayed on a screen in the order that each content was transmitted or received; and processing whereby the input or transmission of prescribed content that is input by a user and transmitted using the messaging service is restricted on the basis of at least some of the plurality of content.

Description

PROGRAM, INFORMATION PROCESSING METHOD, AND INFORMATION PROCESSING APPARATUS

The present disclosure relates to a program, an information processing method, and an information processing apparatus.

Conventionally, there is known a system which distributes an advertisement or the like including a URL of a website and receives an order or the like from a user on the website (see, for example, Patent Document 1).

JP 2007-080285 A

However, in the prior art, there is a problem that the operation of the order using the web site is inconvenient for the user who is not familiar with the operation.

The present disclosure has been made in view of the above problems, and an object of the present disclosure is to provide a technology capable of facilitating operations for ordering and the like.

A program according to an embodiment of the present disclosure includes a process of causing an information processing apparatus to display a plurality of contents transmitted and received using a messaging service on a screen in the order in which the contents are transmitted and received. Restricting input or transmission of predetermined content transmitted using a messaging service based on at least a part of the plurality of contents.

It is a figure showing composition of a communication system concerning an embodiment. It is a sequence diagram which shows an example of a process of a communication system. It is a figure which shows an example of the talk room screen displayed on a terminal. It is a figure which shows an example of the talk room screen displayed on a terminal. It is a figure which shows an example of the talk room screen displayed on a terminal. It is a figure which shows an example of the talk room screen displayed on a terminal. It is a figure which shows an example of the talk room screen displayed on a terminal. It is a figure which shows an example of the talk room screen displayed on a terminal. It is a figure which shows an example of the talk room screen displayed on a terminal. It is a figure which shows an example of the talk room screen displayed on the terminal which was input restricted by the place folder. It is a figure which shows an example of the talk room screen displayed on the terminal which was input restricted by the place folder. It is a figure which shows an example of the talk room screen displayed on the terminal which was input restricted by the place folder.

<Compliance with legal matters>
When implementing the disclosure described in this specification, it should be noted that the disclosure is implemented in compliance with the legal matters of the implementing country for implementing the disclosure, such as communication secrets.

Embodiments according to the present disclosure will be described with reference to the drawings.
<System configuration>
FIG. 1 is a diagram showing the configuration of a communication system 1 according to an embodiment of the present disclosure. As disclosed in FIG. 1, in the communication system 1, the server 10 and the terminals 20 (

terminals

20A, 20B, and 20C) are connected via the network 30. Also, the server 10 and the provision server 50 are connected via the network 30. The server 10 provides a service for realizing transmission and reception of messages between the terminals 20 to the terminals 20 owned by the user via the network 30. The number of servers 10, the number of provision servers 50, and the number of terminals 20 connected to the network 30 are not limited.

The network 30 plays a role of connecting one or more terminals 20 and one or more servers 10. That is, the network 30 refers to a communication network that provides a connection path so that data can be transmitted and received after the terminal 20 connects to the server 10.

One or more portions of the network 30 may be a wired network or a wireless network. Network 30 may be, by way of example and not limitation, an ad hoc network, an intranet, an extranet, a virtual private network (VPN), a local area network (LAN), wireless LAN (wireless LAN: WLAN), wide area network (wide area network: WAN), wireless WAN (wireless WAN: WWAN), metropolitan area network (metropolitan area network: MAN), part of the Internet, public switched telephone network (Public) Switched Telephone Network (PSTN), mobile phone network, ISDNs (integrated service digital networks), wireless LANs, long term evolution (LTE) code division multiple access (CDMA), Bluetooth (registered trademark), satellite communication The Or it may include combinations of two or more thereof. Network 30 may include one or more networks 30.

The server 10 has a function of providing a predetermined service to the terminal 20. The server 10 may be any device as long as it can implement the functions described in each embodiment. The server 10 may be, by way of example and not limitation, a server device, a computer (for example but not limited to, desktop, laptop, tablet etc.), a media computer platform (for example but not limited to cable, satellite set top box, digital video recorder) And handheld computing devices (for example and not by way of limitation, PDAs, email clients, etc.), or other types of computers, or communication platforms. Also, the server 10 may be expressed as an information processing apparatus.

The server 10 provides a social networking service (SNS) messaging service by way of example and not limitation. Here, the messaging service is, for example, a service that enables a plurality of terminals 20 to transmit and receive content designated by the user of each terminal 20 via the server 10. Also, the messaging service is, for example, a service that enables the server 10 and the terminal 20 to transmit and receive content specified by a chatbot or an operator of the server 10 and content specified by the user of the terminal 20. It is.

In addition, the server 10 performs conversation with the user of the terminal 20 using the messaging service by chatbot using AI (Artificial Intelligence) by machine learning such as deep learning as an example and not limited thereto. An order for a product or the like provided by the server 50, registration of data to the provision server 50, an application for a contract, an application, etc. (hereinafter referred to as "order etc.") are received.

The provision server 50 is an information processing apparatus operated by a business that sells or provides goods or services as an example, not a limitation. The providing server 50 receives an order for a product or a service from the terminal 20 via the server 10. The products and the like sold by the providing server 50 are not limited and may be, for example, food and drink, clothing, finance, real estate, and applications to local governments.

The terminal 20 (terminal 20A, terminal 20B, terminal 20C) may be any information processing terminal (information processing apparatus) capable of realizing the functions described in the embodiments. The terminal 20 may be, by way of example and not limitation, a smart phone, a mobile phone (feature phone), a computer (for example but not limited to desktop, laptop, tablet etc.), a media computer platform (for example but not limited to cable, satellite set Top boxes, digital video recorders, handheld computing devices (such as but not limited to PDAs (personal digital assistants, email clients etc.), wearable terminals (glasses type devices, watch type devices etc), or other types of computers Or include a communication platform. Moreover, the terminal 20 may be expressed as an information processing terminal or an information processing apparatus.

The configurations of the terminal 20A, the terminal 20B and the terminal 20C are basically the same, so the terminal 20 will be described in the following description. Also, if necessary, the terminal used by the user X is expressed as the terminal 20X, and the user information in a predetermined service associated with the user X or the terminal 20X is expressed as the user information X. The user information is information of the user associated with the account used by the user in the predetermined service. The user information is, by way of example and not limitation, the user's name, the user's icon image, the user's age, the user's age, the user's gender, the user's address, the user's taste It includes information associated with the user, such as preferences and user identifiers, and may be any one or a combination of these.

The terminal 20 uses the SNS messaging service provided by the server 10, chat bots of other terminals 20 or the server 10, text messages, transmission contents (stamps) stored in the terminal 20 in advance, images, and Transmission / reception of content such as an audio file (hereinafter also referred to as “message or the like” as appropriate) is performed.
<Hardware (HW) configuration>
The HW configuration of each device included in the communication system 1 will be described with reference to FIG.

(1) HW configuration of terminal The terminal 20 includes a control unit 21 (CPU: central processing unit (central processing unit)), a storage unit 28, a communication I / F 22 (interface), an input / output unit 23, a display unit 24, and a microphone 25. , The speaker 26, and the camera 27. The HW components of the terminal 20 are interconnected via the bus B, by way of example and not limitation.

The communication I / F 22 transmits and receives various data via the network 30. The communication may be performed by wire or wireless, and any communication protocol may be used as long as communication with each other can be performed. The communication I / F 22 has a function of executing communication with the server 10 via the network 30. The communication I / F 22 transmits various data to the server 10 in accordance with an instruction from the control device 21. The communication I / F 22 receives various data transmitted from the server 10 and transmits the data to the control device 21.

The input / output device 23 includes a device for inputting various operations to the terminal 20 and a device for outputting the processing result processed by the terminal 20. The input / output device 23 may be integrated with the input device and the output device, or may be separated into the input device and the output device.

The input device is realized by any one or a combination of all types of devices capable of receiving an input from a user and transmitting information related to the input to the control device 21. The input device includes, by way of example and not limitation, hardware keys such as a touch panel, a touch display, and a keyboard, a pointing device such as a mouse, a camera (operation input via a moving image), and a microphone (operation input by voice).

The output device is realized by any one or a combination of all types of devices capable of outputting the processing result processed by the control device 21. Output devices include, by way of example and not limitation, touch panels, touch displays, speakers (audio output), lenses (eg, without limitation 3D (three dimensions) output, hologram output), printers, etc.

The display device 24 is realized by any one or a combination of all kinds of devices capable of displaying according to the display data written in the frame buffer. The display device 24 is, by way of example and not limitation, a touch panel, a touch display, a monitor (as a non-limiting example, a liquid crystal display or OELD (organic electroluminescence display)), a head mounted display (HDM: Head Mounted Display), projection mapping, a hologram , An air, etc. (which may be vacuum), and a device capable of displaying images, text information, etc. Note that these display devices 24 may be able to display display data in 3D.

When the input / output device 23 is a touch panel, the input / output device 23 and the display device 24 may be arranged to face each other with substantially the same size and shape.

The control device 21 has a circuit physically structured to execute the functions realized by the codes or instructions contained in the program, and is not limited and is, for example, a data processing device built in hardware. Is realized by

The controller 21 may be, by way of example and not limitation, a central processing unit (CPU), microprocessor, processor core, multiprocessor, ASIC (application-specific integrated circuit), FPGA (field programmable) (gate array) is included.

The storage device 28 has a function of storing various programs and various data required for the terminal 20 to operate. The storage device 28 includes various storage media such as a hard disk drive (HDD), a solid state drive (SSD), a flash memory, a random access memory (RAM), and a read only memory (ROM).

The terminal 20 stores the program P in the storage device 28, and by executing the program P, the control device 21 executes processing as each unit included in the control device 21. That is, the program P stored in the storage device 28 causes the terminal 20 to realize each function executed by the control device 21.

The microphone 25 is used to input audio data. The speaker 26 is used to output audio data. The camera 27 is used to acquire moving image data.
(2) HW configuration of server
The server 10 includes a control device 11 (CPU), a storage device 15, a communication I / F 14 (interface), an input / output device 12, and a display 13. The HW components of the server 10 are interconnected via the bus B, by way of example and not limitation.

The control device 11 has a circuit physically structured to execute functions realized by codes or instructions contained in a program, and is not limited and is, for example, a data processing device built in hardware. Is realized by

The control device 11 is typically a central processing unit (CPU), and may be a microprocessor, processor core, multiprocessor, ASIC, or FPGA. However, in the present disclosure, the control device 11 is not limited to these.

The storage device 15 has a function of storing various programs and various data required for the server 10 to operate. The storage device 15 is realized by various storage media such as an HDD, an SSD, and a flash memory. However, in the present disclosure, the storage device 15 is not limited to these.

The communication I / F 14 transmits and receives various data via the network 30. The communication may be performed by wire or wireless, and any communication protocol may be used as long as communication with each other can be performed. The communication I / F 14 has a function of executing communication with the terminal 20 via the network 30. The communication I / F 14 transmits various data to the terminal 20 in accordance with an instruction from the control device 11. The communication I / F 14 receives various data transmitted from the terminal 20 and transmits the data to the control device 11.

The input / output device 12 is realized by a device that inputs various operations on the server 10. The input / output device 12 is realized by any one or a combination of all types of devices capable of receiving input from a user and transmitting information related to the input to the control device 11. The input / output device 12 is typically realized by a hardware key represented by a keyboard or the like, or a pointing device such as a mouse. The input / output device 12 may include a touch panel, a camera (operation input via a moving image), and a microphone (operation input by voice) as an example, without limitation. However, in the present disclosure, the input / output device 12 is not limited to these.

The display 13 is typically implemented by a monitor (for example, a liquid crystal display or an organic electroluminescence display (OELD) as an example and not by way of limitation). The display 13 may be a head mounted display (HDM) or the like. Note that these displays 13 may be able to display display data in 3D. However, in the present disclosure, the display 13 is not limited to these.

The server 10 stores the program P in the storage device 15, and by executing the program P, the control device 11 executes processing as each unit included in the control device 11. That is, the program P stored in the storage device 15 causes the server 10 to realize each function executed by the control device 11.

In each embodiment of this indication, CPU of terminal 20 and / or server 10 explains as what is realized by running program P.

The control device 21 of the terminal 20 and / or the control device 11 of the server 10 is not only a CPU but also a logic circuit formed in an integrated circuit (IC (Integrated Circuit) chip, LSI (Large Scale Integration)), etc. Each process may be realized by (hardware) or a dedicated circuit. In addition, these circuits may be realized by one or more integrated circuits, and the plurality of processes shown in each embodiment may be realized by one integrated circuit. Also, LSI may be called VLSI, super LSI, ultra LSI, or the like depending on the degree of integration.

In addition, the program P (software program / computer program) of each embodiment of the present disclosure may be provided as stored in a computer readable storage medium. The storage medium can store the program in the “non-transitory tangible medium”.

The storage medium is, where appropriate, one or more semiconductor-based or other integrated circuits (ICs) (for example but not limited to field programmable gate arrays (FPGAs) or application specific ICs (ASICs) etc. Hard disk drive (HDD), hybrid hard drive (HHD), optical disk, optical disk drive (ODD), magneto-optical disk, magneto-optical drive, floppy diskette, floppy disk drive (FDD), magnetic disk A tape, solid state drive (SSD), RAM drive, secure digital card or drive, any other suitable storage medium, or any suitable combination of two or more of these can be included. The storage medium may be volatile, non-volatile, or a combination of volatile and non-volatile, as appropriate. The storage medium is not limited to these examples, and may be any device or medium as long as the program P can be stored.

The server 10 and / or the terminal 20 can realize the functions of the plurality of functional units shown in each embodiment by reading the program P stored in the storage medium and executing the read program P.

Also, the program P of the present disclosure may be provided to the server 10 and / or the terminal 20 via any transmission medium (communication network, broadcast wave, etc.) capable of transmitting the program. The server 10 and / or the terminal 20 implement the functions of the plurality of functional units shown in each embodiment by executing the program P downloaded via the Internet etc. as an example and not by way of limitation.

Each embodiment of the present disclosure can also be realized in the form of a data signal embedded in a carrier wave, in which the program P is embodied by electronic transmission.

At least a part of the processing in the server 10, the provision server 50 (an example of the “external server”), and / or the terminal 20 may be realized by cloud computing configured by one or more computers.

At least a part of the processing in the terminal 20 and the providing server 50 may be performed by the server 10. In this case, for example, at least a part of the processing of each functional unit such as the control device 21 of the terminal 20 may be performed by the server 10.

The terminal 20 may perform at least a part of the processing in the server 10. In this case, at least a part of the processing of each functional unit of the control device 11 of the server 10 may be performed by the terminal 20.

Unless explicitly stated, the configuration of the determination in the embodiment of the present disclosure is not essential, and the predetermined process is operated when the determination condition is satisfied, or the predetermined process is performed when the determination condition is not satisfied. You may

Note that the program of the present disclosure is not limited and is, for example, a script language such as ActionScript and JavaScript (registered trademark), an object-oriented programming language such as Objective-C and Java (registered trademark), and a markup language such as HTML5. It is implemented using.

<Functional configuration>
(1) Functional Configuration of Terminal As shown in FIG. 1, the terminal 20 includes a receiving unit 201, an SNS processing unit 202, a limiting unit 203, and a display control unit 204 as functions implemented by the control device 21.

The receiving unit 201 receives an operation from a user. The receiving unit 201 receives, for example, an operation for transmitting and receiving an instant message (chat) via SNS (Social Networking Service).

The SNS processing unit 202 performs processing related to the SNS provided by the server 10. For example, the SNS processing unit 202 transmits and receives the instant message 2 and displays the transmitted and received instant message on the talk room screen.

The restriction unit 203

The display control unit 204 controls display of the screen of the terminal 20.
(2) Functional Configuration of Server As shown in FIG. 1, the server 10 has the SNS processing unit 101, the replying unit 102, the limiting unit 103, the service providing unit 104, and the display control unit as functions implemented by the control device 11. Have 105.

The SNS processing unit 101 provides the terminal 20 with various services by SNS or the like. For example, the SNS processing unit 101 provides various services such as management of an account of a user of the terminal 20 and the like, transmission and reception and storage of a message by an instant messaging function, and payment.

The reply unit 102 replies a message or the like to a message or the like transmitted from the terminal 20 using a chat bot or the like based on AI.

The restriction unit 103

When the service providing unit 104 receives a stamp (an example of “predetermined content”) indicating affirmation from the terminal 20, the service providing unit 104 transmits data for ordering etc. based on the message transmitted and received by the terminal 20 and the reply unit 102. It generates and transmits to the provision server 50. The display control unit 105 controls the display of the screen of the terminal 20.

<Processing>
Next, processing of the communication system 1 will be described with reference to FIGS. 2 and 3A to 3G. FIG. 2 is a sequence diagram showing an example of processing of the communication system 1. FIGS. 3A to 3G are diagrams showing an example of the talk room screen displayed on the terminal 20. FIG.

In step S1, the SNS processing unit 101 of the server 10 transmits a message such as an advertisement to the terminal 20. Here, in response to a request from an account of a predetermined company or the like in the messaging service provided by the server 10, the SNS processing unit 101 of the server 10 performs the process in the group including the account and the user of the terminal 20. Send an advertisement message from the account to the terminal 20. In addition, the SNS processing unit 101 of the server 10 is, for example, a terminal for a message of the advertisement in a group including an account for ordering common to each company to which the enterprise of the server 10 cooperates and a user of the terminal 20 You may make it transmit to 20.

Subsequently, the SNS processing unit 202 of the terminal 20 causes the received message to be displayed on the talk room screen (step S2). Here, on the screen of the terminal 20, as shown in FIG. 3A, a talk room screen in which the content transmitted and received in the group is displayed in chronological order is displayed. In the figure showing a display example of the talk room screen such as FIG. 3A, the content transmitted from the terminal 20 is displayed in right alignment and the content received from the server 10 is displayed in left alignment on the talk room screen of the terminal 20 It is illustrated as Further, in the talk room screen of the terminal 20, the transmitted / received time is displayed in association with each transmitted / received content.

In the example of FIG. 3A, the display name 300 of an account of a company or the like is displayed as a group name. In addition, from "Pizza A", which is an account of a predetermined company or the like followed by the user of the terminal 20, "One piece of free 2 pieces of the order will be free of charge! Until X / Y! The message 301 “!” And the image 302 of the two-piece set are displayed.

Then, a message etc. are transmitted / received between the SNS process part 202 of the terminal 20 which responded to the user's input operation, and the reply part 102 of the server 10, and a conversation is performed (step S3). Here, the SNS processing unit 202 of the terminal 20 transmits a message or the like for ordering a product or service to the server 10 in response to the user operation, and the reply unit 102 of the server 10 transmits the message to the group. When a message or the like from the terminal 20 is received, a message or the like for receiving an order or the like according to the context of the transmitted or received message or the like is automatically returned.

In the example shown in FIG. 3B, the terminal 20 transmits a stamp 311 of an illustration including two pizzas, and the server 10 responds with a message 312 saying "Do you want a good 2 piece set?" According to the context. It is done. Then, from the terminal 20, a message 313 "Yes" is returned.

Subsequently, the reply unit 102 of the server 10 transmits, to the terminal 20, a message prompting an input according to the context of the transmitted / received content (step S4). Here, the restriction unit 103 of the server 10 restricts the input or transmission of the content to be transmitted next from the terminal 20 based on at least a part of the content transmitted and received in the group related to the talk room screen. A command (request) may be sent to the terminal 20.

More specifically, for example, the restriction unit 103 of the server 10 receives the context (context) by AI, the content of the newest message sent back by the reply unit 102 by natural language processing (NLP), or the reply The section 102 analyzes one or more keywords included in the newest message sent back. Then, the type of data in the content to be returned by the user of the terminal 20 is predicted based on the analysis result. Then, the type of input data according to the result of the prediction is determined, and a first command to limit (limit) the content to be input or transmitted next at the terminal 20 to the type of the input data is transmitted to the terminal 20 You may

In this case, the restriction unit 103 of the server 10 may, for example, select one or more predetermined keywords such as “time”, “designation” and “please” in the newest message sent back by the reply unit 102. One command (request) may be transmitted to the terminal 20.

Subsequently, the SNS processing unit 202 and the restriction unit 203 of the terminal 20 respectively display the message on the talk room screen, and restrict the input or transmission of the content to be transmitted next (step S5).

Here, for example, when the first command is received from the server 10, the restriction unit 203 of the terminal 20 restricts the input or transmission of the content to be transmitted next from the terminal 20 based on the first command. May be

Alternatively, the restriction unit 203 of the terminal 20 performs processing similar to that of the restriction unit 103 of the server 10 described above, based on at least a part of the content transmitted and received in the group related to the talk room screen. The input or transmission of the content to be transmitted may be restricted.

More specifically, the restriction unit 203 of the terminal 20 analyzes the context of the content transmitted and received in the group related to the talk room screen, for example, by the AI. Alternatively, natural language processing analyzes the content of the newest message among a plurality of contents transmitted / received in the group related to the talk room screen. Alternatively, one or more keywords and the like included in the newest message among the plurality of contents transmitted and received in the group related to the talk room screen are analyzed.

Then, the restriction unit 203 of the terminal 20 predicts the type of data in the content to be transmitted next by the user of the terminal 20 based on the analysis result. Then, the type of input data according to the result of prediction is determined, and the content to be input or transmitted next in the terminal 20 is restricted (restricted) to the type of the input data.

Alternatively, the restriction unit 203 of the terminal 20 is included in the content of the message selected by the user of the terminal 20 or the message selected by the user of the terminal 20 among the contents transmitted / received in the group related to the talk room screen. The input or transmission of the content to be transmitted next from the terminal 20 may be restricted based on the keywords or the like. For example, it is assumed that a message 321 "Please specify delivery time" in FIG. 3C described later is pressed by the user, or the message input field 332 is pressed after the message 321 is pressed by the user. In this case, the limiting unit 203 of the terminal 20 may limit the input or transmission of the content to be transmitted next from the terminal 20 based on the content of the message 321 or a keyword included in the message 321.

In addition, in the case of limiting at the time of transmission, for example, in FIG. 3C described later, when the “Send” button 333 is pressed, the type of data included in the content to be transmitted is predetermined. If it is not the type, a warning message may be displayed on the talk room screen.

In addition, when restricting at the time of input, the restricting unit 103 of the server 10 or the restricting unit 203 of the terminal 20 displays an object (UI (User Interface) component) for a predetermined input on the talk room screen, A process of limiting the type of software keyboard that can be displayed on the talk room screen or a process of limiting the type of data that can be input may be executed.

The limiting unit 103 of the server 10 or the limiting unit 203 of the terminal 20 may display, for example, a calendar for inputting a date, a clock for inputting a time, or the like as a predetermined input object.

In addition, in the case where the restriction unit 103 of the server 10 or the restriction unit 203 of the terminal 20 restricts the type of software keyboard that can be displayed on the talk room screen, for example, alphabet input, number input, Japanese input, etc. Among the various software keyboards of the above, as shown in FIG. 4A described later, those which can be displayed may be limited to only one.

In addition, when restricting the type of data that can be input, the restricting unit 103 of the server 10 or the restricting unit 203 of the terminal 20, for example, a key that can be pressed by the user among software keyboards displayed on the talk room screen. May be limited. In this case, the restricting unit 103 of the server 10 or the restricting unit 203 of the terminal 20 may display a key that can not be pressed in gray as shown in FIG. 4A described later.

As a result, if the content that the user of the terminal 20 is to reply to the server 10 by the limiting unit 103 of the server 10 or the limiting unit 203 of the terminal 20 is a zip code or a telephone number, only data that can be input or transmitted is numeric. Restrict to Also, if the content is a katakana of the name, it is limited to full-width katakana. In addition, when the content is a photograph for proof, it is limited to an image. As a result, the options that the user can input or transmit are limited, and errors are reduced, so that the response rate (content return rate) from the user can be improved.

In the example of FIG. 3C, a message 321 “Please specify delivery time” sent from the reply unit 102 of the server 10 is displayed. Further, the time input object 322 is displayed by the restriction unit 203 of the terminal 20 as the input field. In the time entry object 322, selectable numbers in the time designation object 322A are limited to 0 to 11, and selectable numbers in the minute designation object 322B are limited to 0 to 59, and the AM / PM designation object 322C The selectable data in is limited to "AM" and "PM".

Subsequently, when the receiving unit 201 receives an input operation using the input field from the user by the receiving unit 201 (step S6), the SNS processing unit 202 transmits the data input in the input field to the server 10 ( Step S7).

It is assumed that the “Set” button 322D of the time input object 322 in FIG. 3C is pressed by the user. In this case, as illustrated in FIG. 3D, the restriction unit 203 of the terminal 20 indicates “11:06 AM,” which indicates the time selected by the hour designation object 322A, the minute designation object 322B, and the AM / PM designation object 322C. The character string 331 is input to the message input field 332. Then, when the “Send” button 333 is pressed, the SNS processing unit 202 of the terminal 20 transmits the character string 331 input to the message input field 332 to the server 10. Then, as shown in FIG. 3E, the message 341 of the transmitted character string 331 is displayed.

In addition, in response to the release operation from the user of the terminal 20, the limiting unit 203 of the terminal 20 may release the restriction on input or transmission. For example, when the “Cancel” button 322E of the time input object 322 in FIG. 3C is pressed by the user, the restriction unit 203 of the terminal 20 erases the display of the time input object 322 and uses the software keyboard etc. The content can be input to the input field 332 or the like. In this case, the restriction unit 203 of the terminal 20 causes the time input object 322 to be displayed again as shown in FIG. 3C when the area of the message 321 that triggered the display of the time input object 322 is pressed by the user. May be

Subsequently, in response to the received order or the like, the reply unit 102 of the server 10 transmits a message for confirming the order or the like to the terminal 20 (step S8). Here, the reply unit 102 of the server 10 sends, among the plurality of transmission contents stored in the terminal 20 along with the message, the transmission contents related to affirmative (YES, OK) and negative (NO, NG). A second command (request) for displaying the list on the terminal 20 may be transmitted to the terminal 20.

Subsequently, the SNS processing unit 202 of the terminal 20 displays the message and a list of transmission contents (stamps) related to affirmative and negative on the talk room screen (step S9). Here, the transmission content is the content stored in the terminal 20 for transmission and reception in the messaging service provided by the server 10. For example, an image, an illustration (an illustration of a character, an illustration in which one or more characters are deformed) And the like), and audio including at least one of them.

Here, when the SNS processing unit 202 of the terminal 20 receives the second command from the server 10, for example, the SNS processing unit 202 may display the list according to the second command. Also, the SNS processing unit 202 of the terminal 20 analyzes the context or received message of the content transmitted / received in the group related to the talk room screen by, for example, AI or NLP, and displays the list based on the analysis result You may In addition, the SNS processing unit 202 of the terminal 20 may display the list, for example, when the received message includes a predetermined keyword such as “Please send a stamp of OK”. . Alternatively, the SNS processing unit 202 of the terminal 20, for example, when a character string such as "Yes" is input to the message input field 332 from the user using a software keyboard or the like, the transmission content including the character string in the tag It is possible to extract and display the list.

Furthermore, here, the SNS processing unit 202 of the terminal 20 extracts transmission contents related to positive and negative among the plurality of transmission contents stored in the terminal 20 by the same method as step S13 described later. You may That is, the SNS processing unit 202 of the terminal 20 corresponds to characters included in each transmission content, the shape of an object included in each transmission content, audio included in each transmission content, and each transmission content Transmission content indicating positive or negative may be extracted based on at least one of the attached tags.

In the example of FIG. 3F, a message 351 for confirming an order or the like “Are you going to deliver the advantageous two-sheet set to 11:06 AM?” Is displayed. Also, a list 352 of transmission content related to positive and negative is displayed. Here, when the user swipes the area of the list 352 horizontally, a list of other transmission contents not displayed in the list 352 may be displayed.

Subsequently, the receiving unit 201 of the terminal 20 receives from the user an operation of selecting one transmission content from the list of transmission contents related to affirmative and negative (step S10). Subsequently, the SNS processing unit 202 of the terminal 20 returns the selected one content for transmission to the server 10 (step S11).

Subsequently, the reply unit 102 of the server 10 determines whether the received content for transmission indicates positive or negative (step S12). Here, the reply unit 102 of the server 10 is associated with the characters included in the received content for transmission, the shape of the object included in the content for transmission, the audio included in the content for transmission, and the content for transmission Based on at least one of the tags, it is determined whether the content for transmission indicates positive or negative.

More specifically, for example, the reply unit 102 of the server 10 performs image recognition on the content for transmission using an OCR (Optical Character Recognition / Reader) or the like, and the information such as “OK”, “YES”, “Yes”, etc. When a character is recognized from the transmission content, it may be determined that the transmission content indicates affirmation. Also, for example, when characters such as "NO", "NG", "NO", etc. are recognized from the transmission content, it may be determined that the transmission content indicates a negative.

Further, the reply unit 102 of the server 10 performs image recognition of the shape of the object included in the content for transmission using AI or the like, and the shape of Thumbs up, the shape of the OK sign, etc. When it is recognized from the transmission content, it may be determined that the transmission content indicates affirmation. In addition, when the shape of an NG signature such as crossing a hand or a finger is recognized from the transmission content, it may be determined that the transmission content indicates a negative.

Further, when the reply unit 102 of the server 10 performs voice recognition of the voice included in the content for transmission and recognizes voices such as “OK”, “YES”, “Yes”, etc. from the content for transmission, the response for transmission It may be determined that the content indicates affirmative. In addition, when voices such as “NO”, “NG”, “NO”, etc. are recognized from the transmission content, it may be determined that the transmission content indicates a negative.

Furthermore, when the character string of the tag associated with the transmission content is, for example, “OK”, “YES”, “Yes”, etc., the reply unit 102 of the server 10 affirms the transmission content. It may be determined to indicate. In addition, when the character string of the tag is, for example, "NO", "NG", "NO" or the like, it may be determined that the content for transmission indicates a negative. The tag is a character string or the like set for the transmission content by the user of the terminal 20 or the creator of the transmission content, and the conversation, expression, action, emotion indicated by the transmission content And so on. When the transmission content is displayed on the talk room screen of the terminal 20, the tag may not be displayed on the talk room screen.

If the received content for transmission indicates negative, the process proceeds to step S4. On the other hand, when the received content for transmission indicates affirmative, the service providing unit 104 of the server 10 sends data such as an order to the providing server 50 (step S13). Here, the service providing unit 104 of the server 10 is a provision server according to the account of the predetermined company or the like, such as the address of the delivery destination of the user of the terminal 20 and information such as the telephone number registered in advance by the terminal 20. May be sent to 50. As a result, if the user of the terminal 20 registers information such as the user's delivery address, telephone number, etc. in the server 10, such information does not have to be registered for each company, and thus operations such as ordering are easier. become.

Subsequently, the service providing unit 104 of the server 10 receives the result for the order etc. from the providing server 50 (step S14), and transmits the message corresponding to the received result to the terminal 20 by the SNS processing unit 101 (step S15). .

Subsequently, the SNS processing unit 202 of the terminal 20 displays the received message or the like on the talk room screen (step S16).

In the example of FIG. 3G, transmission content 361 indicating affirmation, which is selected by the user from the list 352 of FIG. 3F and transmitted to the server 10, is displayed. In addition, a message 362 corresponding to the result of the order etc. received from the server 10 and the transmission content 363 corresponding to the result of the order etc are displayed.

Thereby, the user can perform an operation such as ordering by the same operation as the instant message using the SNS messaging service and chat bot.

<Modification 1>
In the example described above, an example in which a list of transmission contents related to affirmation etc. is displayed on the terminal 20 from all the transmission contents stored in the terminal 20 in step S9 and step S10 described above has been described.

Instead of this, a list of transmission contents related to affirmative or the like may be displayed on the terminal 20 from the transmission contents satisfying the predetermined condition stored in the terminal 20.

In this case, in step S9, the reply unit 102 of the server 10, together with a message for confirming an order, etc., is a content for transmission relating to affirmation and negation, which is distributed from an account of a company or the like that receives the order. A second command to display the list on the terminal 20 is transmitted to the terminal 20. Here, the message for confirming the order and the like includes a text for prompting the user of the terminal 20 to transmit the content for transmission related to positive or negative, which is distributed from an account of a company or the like that receives the order or the like. It may be In this case, for example, a message such as "Please send an OK stamp of character A if the order details are good." Is transmitted. The character A is a character used by the company or the like.

Then, in step S10, the SNS processing unit 202 of the terminal 20 displays the message and a list of transmission contents related to positive and negative, which are distributed from an account of a company or the like that receives the order, etc., as the talk room screen Display on. When the transmission content is not stored in the terminal 20, the SNS processing unit 202 of the terminal 20 responds to the user's operation, for example, when transmitting the transmission content, the transmission content It may be downloaded from the server 10.

As a result, since the transmission content determined in advance is transmitted from the terminal 20, it is possible to reduce the possibility of an error in determining whether the transmission content indicates positive or negative.

The SNS processing unit 101 of the server 10 follows the case where the user of the terminal 20 follows an account of a company or the like that receives the order, etc. (when the terminal 20 is permitted to receive a message from the account) Alternatively, the terminal 20 may be able to obtain from the server 10 transmission content related to positive and negative, which is distributed from an account of a company or the like that receives the order and the like. As a result, the terminal 20 can store in advance a stamp for confirmation of an order or the like, which makes the operation of the order or the like easier.

<Modification 2>
In step S4 or step S5 described above, the restricting unit 103 of the server 10 or the restricting unit 203 of the terminal 20 displays a place folder in the message input field 332 and prevents data not conforming to the predetermined format from being input. Good.

FIGS. 4A to 4C are diagrams showing an example of the talk room screen displayed on the terminal 20, which is restricted by the place folder. In the example of FIG. 4A, a message 401 "Please give me the mobile phone number of the contact person" sent by the server 10 is displayed, and the user of the terminal 20 should input the telephone number in response to the message 401. Suppose that it is a situation. In this case, in the example of FIG. 4A, a hyphen 334A and a hyphen 334B are displayed as a placeholder in the message input field 332. Note that the restriction unit 103 of the server 10 or the restriction unit 203 of the terminal 20 may not move or delete the place folder by the operation of the software keyboard by the user of the terminal 20.

Further, in the example of FIG. 4A, a software keyboard 402 for inputting numbers, symbols and the like is displayed. Then, in the software keyboard 402, each key 402B other than each key 402A for number input is displayed in gray and can not be pressed. In the example of FIG. 4A, each key 402B includes a key for switching the type of software keyboard, a key for symbol input, and the like.

In the example of FIG. 4B, in response to the pressing operation of each key 402A for number input by the user of the terminal 20, in the message input column 332, the number "090" is input before the hyphen 334A, and "12". A number is entered after the hyphen 334A.

Then, in the message input field 332 of FIG. 4B, when the number "1234" is input after the hyphen 334A, the number "5678" is input after the hyphen 334B, and the "Send" button 333 is pressed, As shown in FIG. 4C, a message 4721 "090-1234-5678" is transmitted to the server 10 and displayed on the talk room screen of the terminal 20.

<Effect>
According to the above-described embodiment, when the server 10 or the terminal 20 receives an order or the like from the user of the terminal 20 using the messaging service, the server 10 or the terminal 20 restricts content that can be input or transmitted. This makes it possible to make an operation for ordering etc. easier, since errors in input or transmission can be reduced. Further, since the number of times of communication between the terminal 20 and the server 10 or the time for connecting communication can be reduced, it is possible to make an order etc. while reducing the power consumption of the terminal 20.

Although the embodiments of the present disclosure have been described based on the drawings and examples, it should be noted that those skilled in the art can easily make various changes and modifications based on the present disclosure. Therefore, it should be noted that these variations and modifications are included in the scope of the present disclosure. By way of example and not limitation, functions, etc. included in each means, each step, etc. can be rearranged so as not to be logically contradictory, and a plurality of means, steps, etc. may be combined or divided into one. Is possible. In addition, the configurations shown in the respective embodiments may be combined as appropriate.

Reference Signs List 1 communication system 10 server 101 SNS processing unit 102 reply unit 103 restriction unit 104 service provision unit 105 display control unit 20 terminal 201 reception unit 202 SNS processing unit 203 restriction unit 204 display control unit 50 provision server

Claims

In the information processing apparatus,
A process of displaying a plurality of contents transmitted and received using the messaging service on the screen in the order in which the contents were transmitted and received;
Restricting input or transmission of predetermined content input by a user and transmitted using the messaging service based on at least a part of the plurality of contents;
A program that runs
The limiting process predicts the type of data input by the user based on at least a part of the plurality of contents, and restricts the input or transmission of the predetermined content according to the type of predicted data. Do,
The program according to claim 1.
The restriction process may be input of the predetermined content or at least one of keywords of the newest message included in the plurality of content and the context of the plurality of content, or the keyword included in the most recent message. Restrict transmission,
The program according to claim 1 or 2.
The restricting process restricts input or transmission of the predetermined content based on at least one of the content of a message selected by the user among the plurality of contents and a keyword included in the message.
The program according to claim 1 or 2.
The process of limiting is a process of displaying an object for a predetermined input on the screen based on at least a part of the plurality of contents, a process of limiting the type of keyboard that can be displayed on the screen, and an input Restricting the input of the predetermined content by executing at least one of the processes of restricting the type of data;
The program according to any one of claims 1 to 4.
In response to the release operation from the user, the restriction by the restriction process is released.
The program according to any one of claims 1 to 5.
The information processing apparatus
A process of displaying a plurality of contents transmitted and received using the messaging service on the screen in the order in which the contents were transmitted and received;
Restricting input or transmission of predetermined content input by a user and transmitted using the messaging service based on at least a part of the plurality of contents;
Information processing method to perform.
A display control unit for displaying a plurality of contents transmitted and received using the messaging service on the screen in the order in which the contents were transmitted and received;
A restriction unit that restricts input or transmission of predetermined content input by a user and transmitted using the messaging service based on at least a part of the plurality of contents;
An information processing apparatus having