WO2019109522A1 - 云产品故障处理方法、装置、设备及计算机可读存储介质 - Google Patents

云产品故障处理方法、装置、设备及计算机可读存储介质 Download PDF

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WO2019109522A1
WO2019109522A1 PCT/CN2018/075042 CN2018075042W WO2019109522A1 WO 2019109522 A1 WO2019109522 A1 WO 2019109522A1 CN 2018075042 W CN2018075042 W CN 2018075042W WO 2019109522 A1 WO2019109522 A1 WO 2019109522A1
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Prior art keywords
resource
fault handling
user
cloud
cloud product
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PCT/CN2018/075042
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English (en)
French (fr)
Inventor
易仁杰
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平安科技（深圳）有限公司
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Publication of WO2019109522A1 publication Critical patent/WO2019109522A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/10—Protocols in which an application is distributed across nodes in the network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications

Definitions

  • the present application relates to the field of computer technologies, and in particular, to a cloud product fault processing method, apparatus, device, and computer readable storage medium.
  • the cloud product service provided by most public cloud platforms mainly monitors cloud products after purchasing cloud products to ensure stable operation of the products, and promptly prompts users to troubleshoot faults in the event of a failure.
  • Each cloud platform provides high-availability products, which requires users to have sufficient knowledge of each cloud product to self-service cloud product operation and maintenance. If the cloud product is insufficiently recognized, once the cloud product runs, it fails. The user is difficult to operate and repair, and the cloud products provided by the cloud platform used by the user are all billed. The resources needed to repair the fault are also billed. If the user does not have enough knowledge of the cloud product, it is easy to cause waste of resources. Lead to higher user cost.
  • the embodiment of the present application provides a cloud product fault processing method, device, device, and computer readable storage medium, which can reasonably combine the resources of the cloud platform and the available resources of the user to process the fault, thereby saving costs for the user.
  • the embodiment of the present application provides a cloud product fault processing method, the method includes: acquiring operation data of a user's cloud product every preset period; analyzing the operation data to determine an operation state of the cloud product; Obtaining, by the operating state, a fault type corresponding to the fault type and a fault processing scheme corresponding to the fault type; acquiring, according to the fault handling solution, a required resource for processing the fault and available resources available to the cloud platform for processing the fault Purchasing supplementary resources according to the required resources and available resources; using the available resources and purchased supplementary resources according to the fault handling plan

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Computer And Data Communications (AREA)

Abstract

本申请提供一种云产品故障处理方法、装置、设备及计算机可读存储介质，该方法包括：每隔预设周期获取用户的云产品的运行数据；分析所述运行数据以确定云产品的运行状态；根据所述运行状态获取对应的故障类型以及所述故障类型对应的故障处理方案；根据所述故障处理方案获取处理故障的需用资源以及用户在所述云平台所拥有的可用于处理故障的可用资源；根据所述需用资源和可用资源购买补充资源；使用所述可用资源和购买的补充资源按照所述故障处理方案处理故障。本申请根据用户的可用资源与实际需用资源合理地使用云平台上的付费资源来处理故障的云产品，帮助用户按需申请资源，按需使用开销，避免用户避免浪费资源，从而节约成本。

Description

云产品故障处理方法、装置、设备及计算机可读存储介质
本申请要求于2017年12月8日提交中国专利局、申请号为201711294099.0、申请名称为“云产品故障处理方法、装置、设备及计算机可读存储介质”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本申请涉及计算机技术领域，尤其涉及一种云产品故障处理方法、装置、设备及计算机可读存储介质。
背景技术
目前，大部分公有云平台提供的云产品服务主要是购买云产品后监控云产品来保证产品的稳定运行，一旦发生故障及时提醒用户排查故障。每种云平台各自提供高可用性功能的产品，需要用户对每个云产品都有足够的认知，自助地进行云产品的运维，如果对云产品的认知不足，一旦云产品运行发生故障，用户自己难以操作修复，并且用户使用的云平台提供的云产品都是计费的，修复故障需要使用的资源也是计费的，若用户对云产品的认知不够，很容易造成资源浪费，导致用户使用成本增高。
申请内容
本申请实施例提供了一种云产品故障处理方法、装置、设备及计算机可读存储介质，能够合理结合云平台的资源以及用户自身的可用资源来处理故障，为用户节约成本。
第一方面，本申请实施例提供了一种云产品故障处理方法，该方法包括：每隔预设周期获取用户的云产品的运行数据；分析所述运行数据以确定云产品的运行状态；根据所述运行状态获取对应的故障类型以及所述故障类型对应的故障处理方案；根据所述故障处理方案获取处理故障的需用资源以及用户在所述云平台所拥有的可用于处理故障的可用资源；根据所述需用资源和可用资源购买补充资源；使用所述可用资源和购买的补充资源按照所述故障处理方案处

Claims (1)

  1. Figure PCTCN2018075042-appb-100001
PCT/CN2018/075042 2017-12-08 2018-02-02 云产品故障处理方法、装置、设备及计算机可读存储介质 WO2019109522A1 (zh)

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CN201711294099.0A CN107888706B (zh) 2017-12-08 2017-12-08 云产品故障处理方法、装置、设备及计算机可读存储介质

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CN108900386B (zh) * 2018-08-10 2020-07-31 北京金山云网络技术有限公司 告警信息的产生方法、装置及电子设备
CN109617872A (zh) * 2018-12-06 2019-04-12 郑州云海信息技术有限公司 一种自助式云服务平台及系统
CN112346850B (zh) * 2019-08-09 2024-08-23 北京国双科技有限公司 一种配置内存的方法及装置
CN110784420B (zh) * 2019-09-20 2023-07-07 腾讯科技（深圳）有限公司 车联网系统的资源管理方法、装置
CN111143170A (zh) * 2019-12-31 2020-05-12 北京云派网络科技有限公司 云手机监控系统和方法
CN113507441B (zh) * 2021-06-08 2023-04-28 中国联合网络通信集团有限公司 安全资源扩充方法及安全防护管理平台、数据节点

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