WO2019047127A1

WO2019047127A1 - Call processing method and terminal

Info

Publication number: WO2019047127A1
Application number: PCT/CN2017/100953
Authority: WO
Inventors: 汤长伟
Original assignee: 华为技术有限公司
Priority date: 2017-09-07
Filing date: 2017-09-07
Publication date: 2019-03-14
Also published as: CN110249612A; CN110249612B

Abstract

Disclosed in the present invention is a call processing method, which relates to the field of terminal technologies, and is aimed to solve the problem that in the prior art, a terminal has single call prompting manner when receiving a call. The call processing method provided by the embodiment of the present application comprises the following steps: the terminal receives a first call from a first contact and prompts the first call in a first manner, wherein the first contact belongs to a first group; the terminal acquires a first operation of the user for the first call and responds to the first operation; after the terminal responds to the first operation, the terminal receives a second call from a second contact, wherein the second contact belongs to a second group; and the terminal determines a second manner according to the first operation and the relationship between the second group and the first group and prompts the second call in the second manner. The embodiment of the present application is applied in a process in which a terminal processes a call.

Description

Call processing method and terminal

Technical field

The embodiments of the present invention relate to the field of terminal technologies, and in particular, to a call processing method and a terminal.

Background technique

At present, the call prompting methods provided by mobile terminals such as mobile phones generally include ringing, vibration, ringing, vibration, and mute. The user can set the call prompt mode in the terminal's setting options. When there is a call, the terminal will remind the user of a call (or called an incoming call) in a manner set by the user. The existing call prompting method is relatively simple, and cannot meet the different needs of users in different situations.

Summary of the invention

The embodiment of the present invention provides a call processing method and a terminal, so as to solve the problem that the call prompting method existing in the prior art is relatively simple.

In a first aspect, a call processing method is provided for a terminal, the method comprising: the terminal receiving a first call from a first contact and prompting the first call in a first manner; wherein A contact belongs to the first group. The terminal acquires a first operation of the first call by the user and responds to the first operation. After the terminal responds to the first operation, the terminal receives a second call from a second contact, the second contact belonging to a second packet. The terminal determines the second mode according to the relationship between the second packet and the first packet and the first operation, and prompts the second call in the second manner.

In the above method provided by the embodiment of the present application, the operation of the user's call from the contact of the first group can affect the prompt mode of the terminal to the call of the contact from the second group, and the call prompting manner can be intelligently changed according to the user behavior. To improve the user experience.

In a possible design of the first aspect, the terminal determines the second mode according to the relationship between the second packet and the first packet and the first operation, including: when the priority of the second packet When the priority of the first packet is not higher than the priority of the first packet, and the first operation is to hang up, the terminal determines that the level of the second mode is lower than the level of the third mode. When the priority of the second packet is not higher than the priority of the first packet, and the first operation is answering, the terminal determines that the second mode is the same as the third mode. The third mode is a preset prompt mode of the second group.

In a possible design of the first aspect, the terminal determines the second mode according to the relationship between the second packet and the first packet and the first operation, including: when the second packet is When the first group is the same and the first operation is a hanging operation, the terminal determines that the level of the second mode is lower than the level of the first mode. When the second packet is the same as the first packet and the first operation is an answering operation, the terminal determines that the second mode is the same as the first mode or determines that the second mode is high The level of the first mode.

In a possible design of the first aspect, the determining, by the terminal, the second manner according to the relationship between the second packet and the first packet and the first operation comprises: when the second scenario is the same as the first scenario And/or when the terminal receives the time interval between the second call and the first call is less than a preset threshold, the terminal according to the relationship between the second packet and the first packet, and the An operation determines the second mode. Wherein the second The scenario is a scenario in which the terminal is located when the second call is received, and the first scenario is a scenario in which the terminal is located when receiving the first call.

Optionally, the second scenario is the same as the first scenario, including: receiving, by the terminal, the first call to the terminal, and receiving the second call, where a scenario in which the terminal is located does not change.

In a possible design of the first aspect, the hanging operation includes the following methods: rejecting the disconnection, hanging up in a manner of replying to a short message, or hanging up in a manner of setting a reply reminder.

In a possible design of the first aspect, when the first operation is a hang-up operation, if the terminal does not acquire the second operation of the second call by the user before the second call times out, The terminal hangs up the second call in the same manner as the first operation.

In a possible design of the first aspect, the first operation includes a third operation for indicating that the first operation is for a call from the first packet and the second packet The prompting method has an effect.

In a possible design of the first aspect, when receiving a call, the terminal displays a call prompt interface, where the call prompt interface includes an answer icon, an hang up icon, and a group icon; wherein the group icon is used Indicates the grouping of the contact. Correspondingly, the third operation comprises a drag operation of dragging an icon of answering or hanging up to a position of the group icon; or dragging the group icon to the icon of answering or hanging up The drag operation of the location.

In one possible design of the first aspect, the first grouping is a family member or a friend or an emergency contact or colleague; the second grouping is a family member or a friend or an emergency contact or colleague. The first packet and the second packet may be the same or different.

In one possible design of the first aspect, the terminal is a cell phone, such as a 5 inch or 5.5 inch cell phone.

In a second aspect, a terminal is provided, including: a display module, a communication module, a processing module, an input module, and a storage module. Wherein: the display module is configured to display a graphical user interface of an application stored in the storage module. The communication module is configured to receive a first call from a first contact, where the first contact belongs to a first group. The processing module is configured to prompt the first call received by the communication module in a first manner. The input module is configured to acquire a first operation of the first call by a user, and the processing module is configured to respond to the first operation. The communication module is further configured to: after the processing module responds to the first operation, receive a second call from a second contact, where the second contact belongs to the second group. The processing module is further configured to determine a second manner according to the relationship between the second packet and the first packet and the first operation, and prompt the second call in the second manner.

In a possible design of the second aspect, the processing module is further configured to: when a priority of the second packet is not higher than a priority of the first packet, and the first operation is to hang up And determining that the level of the second mode is lower than the level of the third mode. When the priority of the second packet is not higher than the priority of the first packet, and the first operation is answering, determining that the second mode is the same as the third mode. The third mode is a preset prompt mode of the second group.

In a possible design of the second aspect, the processing module is further configured to determine the second mode when the second packet is the same as the first packet and the first operation is a hang-up operation The rating is lower than the rating of the first mode. Determining that the second mode is the same as the first mode or determining that the second mode is higher than the first packet when the second packet is the same as the first packet and the first operation is an answering operation The level of the first way. The first mode is a prompt mode preset by the first group.

In a possible design of the second aspect, the processing module is further configured to: when the second scenario is the same as the first scenario, and/or when the communication module receives the second call and the first call When the time interval is less than the preset threshold, the second mode is determined according to the relationship between the second packet and the first packet and the first operation. The second scenario is a scenario in which the terminal is in receiving the second call by using the communication module, where the first scenario is that the terminal receives the first call by using the communication module. The scene in which it is.

In a possible design of the second aspect, the second scenario and the first scenario are the same: receiving the first call from the communication module to the communication module to receive the second call, The scene in which the terminal is located has not changed.

In a possible design of the second aspect, the hanging operation includes the following methods: rejecting the disconnection, hanging up in a manner of replying to a short message, or hanging up in a manner of setting a reply reminder.

In a possible design of the second aspect, the processing module is further configured to: when the first operation is an hang up operation, if the user does not acquire the second call before the second call times out The second operation hangs up the second call in the same manner as the first operation.

In a possible design of the second aspect, the first operation further includes a third operation, the third operation being used to indicate that the first operation is to call from the first packet and the second packet The way the prompts have an effect.

In a possible design of the second aspect, the display module is further configured to: when the communication module receives a call, display a call prompt interface, where the call prompt interface includes an answer icon, an hang up icon, and a group icon; The group icon is an icon for indicating a group in which the contact is located. And the third operation includes a drag operation of dragging the answer icon or the hang up icon to the location of the group icon; or dragging the group icon to the location of the answering or hanging icon Drag operation.

In a possible design of the second aspect, the first group is a family member or a friend or an emergency contact or a colleague; the second group is a family member or a friend or an emergency contact or a colleague; the first group and the first group The two packets may be the same or different.

In one possible design of the second aspect, the terminal is a cell phone, such as a 5 inch or 5.5 inch cell phone.

In a third aspect, a terminal is provided, comprising: a processor, a communication interface, an input device, and a memory; wherein the memory stores one or more programs, the one or more programs including instructions, when the instructions are When the processor executes, the terminal is configured to: receive a first call from a first contact, the first contact belongs to a first group; prompt the first call in a first manner; acquire a user a first operation on the first call; in response to the first operation; in response to the first operation, receiving a second call from a second contact, the second contact belonging to a second packet; The relationship between the second packet and the first packet and the first operation determine a second mode; and the second call is prompted in the second manner.

In a possible design of the third aspect, the instructions are further configured to cause the terminal to perform the step of: when a priority of the second packet is not higher than a priority of the first packet, and the When an operation is to hang up, it is determined that the level of the second mode is lower than the level of the third mode. When the priority of the second packet is not higher than the priority of the first packet, and the first operation is answering, determining that the second mode is the same as the third mode. The third mode is a preset prompt mode of the second group.

In a possible design of the third aspect, the instructions are further configured to cause the terminal to perform the following steps: when the second packet is the same as the first packet and the first operation is a hang-up operation, It is determined that the level of the second mode is lower than the level of the first mode. When the second packet is the same as the first packet and the first operation In the answering operation, it is determined that the second mode is the same as the first mode or that the level of the second mode is higher than the level of the first mode. The first mode is a preset prompt mode corresponding to the first group.

In a possible design of the third aspect, the instructions are further for causing the terminal to perform the steps of: when the second scenario is the same as the first scenario, and/or when the communication interface receives the second call When the time interval of the first call is less than a preset threshold, determining the second mode according to the relationship between the second packet and the first packet and the first operation. The second scenario is a scenario in which the terminal receives the second call through the communication interface, where the first scenario is that the terminal receives the first call by using the communication interface. The scene in which it is.

In a possible design of the third aspect, the second scenario and the first scenario are the same: the scenario in which the terminal is located does not change from receiving the first call to receiving the second call .

In a possible design of the third aspect, the hanging operation includes the following methods: rejecting the disconnection, hanging up in a manner of replying to a short message, or hanging up in a manner of setting a reply reminder.

In a possible design of the third aspect, the instructions are further for causing the terminal to perform the step of: if the first operation is a hang-up operation, if the input device times out before the second call times out If the second operation of the second call by the user is not obtained, the second call is hanged in the same manner as the first operation.

In a possible design of the third aspect, the first operation further includes a third operation for indicating that the first operation is for a call from the first packet and the second packet The way the prompts have an effect.

In a possible design of the third aspect, the instruction is further configured to: when the terminal receives the call, display a call prompt interface, where the call prompt interface includes an answer icon, an hang up icon, and a group icon. Wherein the group icon is an icon for indicating a group in which the contact is located; and the third operation includes a drag operation of dragging the answer icon or the hung icon to a position of the group icon; or Drag the group icon to the drag operation of the location where the icon is answered or hung up.

In one possible design of the third aspect, the first grouping is a family member or a friend or an emergency contact or colleague; the second grouping is a family member or a friend or an emergency contact or colleague. Wherein, the first packet and the second packet may be the same or different.

In a possible design of the third aspect, the terminal is a mobile phone.

In a fourth aspect, a graphical user interface is provided, the graphical user interface being stored in a terminal, the terminal comprising a touch screen, a memory, and one or more processors, the one or more processors for performing the storing in the One or more computer programs in memory. The graphical user interface includes: a first GUI displayed on the touch screen in response to the call when receiving a call, the first GUI including contact information, an answer icon, an hang up icon, and a group icon, wherein the group icon is used to indicate a group in which the contact is located. A second GUI is displayed on the touch screen in response to an operation for the icon.

In a possible design of the fourth aspect, the displaying the second GUI on the touch screen in response to the operation for the icon comprises: responsive to dragging the pick icon to the group icon An operation of dragging the group icon to the answering icon, displaying a second GUI on the touch screen, the second GUI including the contact information and an hangup icon.

Optionally, the second GUI further includes: a hands-free icon, a mute icon, and a dial pad icon.

In a possible design of the fourth aspect, the responsive to the operation of the icon, on the touch screen Displaying the second GUI, comprising: displaying on the touch screen in response to an operation of dragging the hanging icon to the group icon or dragging the group icon to the hanging icon a second GUI, the second GUI includes prompt information that the call has been hung up.

In a possible design of the fourth aspect, the hang up icon includes one or more of the following icons: a reject hang up icon, a short message reply icon, and a set reply reminder icon.

According to a fifth aspect, a computer readable storage medium is provided, wherein the computer readable storage medium stores instructions, wherein when the instructions are run on a terminal, causing the terminal to perform the first aspect described above Call processing method.

In a sixth aspect, a computer program product comprising instructions for causing the terminal to perform the call processing method of the first aspect described above when the computer program product is run on a terminal.

For the specific implementation and effects of the foregoing second to sixth aspects, reference may be made to the method described in the foregoing first aspect, and details are not described herein again.

A seventh aspect provides a call processing method, which is applied to a terminal, including: when the terminal receives a first call from a first contact, the terminal prompts the first call in a first manner. The terminal acquires a first operation of the first call by the user and responds to the first operation. After responding to the first operation, when the terminal receives a second call from the first contact, the terminal determines a second mode according to the first operation and prompts the second manner in the second manner Second call.

In the method provided by the seventh aspect of the present application, the operation of the last call of the same contact by the user may affect the prompt mode of the next call of the terminal to the contact, and provides an intelligent prompting manner. In this way, for a repeated call from the same contact, when the user's operation on the last call is hang up, the level of the prompt mode of the next call to the contact of the contact by the terminal will be reduced to reduce the interruption of the user.

In a possible design of the seventh aspect, the terminal determines the second mode according to the first operation, including: when the first operation is a hanging operation, the second mode determined by the terminal The rating is lower than the first mode. When the second operation is an answering operation, the second mode determined by the terminal is the same as the first mode or the second mode is higher than the first mode.

In a possible design of the seventh aspect, the terminal determines the second mode according to the first operation, including: when the second scenario is the same as the first scenario, and/or when the terminal receives the When the time interval between the second call and the first call is less than a preset threshold, the terminal prompts the second call in a second manner according to the first operation. The second scenario is a scenario in which the terminal is located when the second call is received, and the first scenario is a scenario in which the terminal is located when the first call is received.

In a possible design of the seventh aspect, the hanging operation includes the following methods: rejecting the hanging, replying to the short message, and setting the reply reminding to hang up.

In a possible design of the seventh aspect, when the first operation is a hang-up operation, if the terminal does not acquire the second operation of the second call by the user before the second call times out, The terminal hangs up the second call in the same manner as the first operation.

In a possible design of the seventh aspect, when the first operation is a hang-up operation, if the terminal does not detect a first operation of the first call by the user, when the terminal receives the When the second call of the first contact is performed, the terminal prompts the second call in a third manner, and the level of the third mode is higher than the first mode.

In an eighth aspect, a call processing method is provided for a terminal, the method comprising: the terminal receiving a call from a contact. The terminal determines a current location and determines a group in which the contact is located according to the call. And determining, by the terminal, the prompting manner according to the preset correspondence relationship, and prompting the call according to the determined prompting manner. The preset correspondence relationship is a correspondence between the current location of the terminal, the group where the contact is located, and the prompt mode.

In the above method provided by the eighth aspect of the present application, when the terminal receives the call from the contact, the terminal determines the prompt mode to be used according to the current location of the terminal, and the group of the contact, which can be implemented in different scenarios and/or for The grouping of the contacts uses different prompting methods, which also provides an intelligent call prompting method.

In a possible design of the eighth aspect, the terminal determines a current location, where the terminal determines the current location of the terminal. When the location is the first location, the terminal determines that the current scene is the first scenario. When the location is the second location, the terminal determines that the current scene is the second scenario.

In a possible design of the eighth aspect, the terminal determines the prompting manner according to the preset correspondence, including: when the current scene of the terminal is the first scene, and the current group of the contact is the first group, The terminal prompts the call in a first manner. When the current scene of the terminal is the second scene, and the current group of the contact is the first group, the terminal prompts the call in the second manner. When the current scene of the terminal is the first scene and the current group of the contact is the second group, the terminal prompts the call in a third manner.

DRAWINGS

1A is a schematic diagram of a hardware structure of a terminal;

FIG. 1B is another schematic structural diagram of the terminal;

2A is a schematic flowchart of a call processing method according to Embodiment 1 of the present application;

2B is a schematic flowchart of determining, by a terminal, a current scene according to Embodiment 1 of the present application;

3 is a schematic diagram of an interface of a contact application according to Embodiment 1 of the present application;

FIG. 4 is a schematic diagram of an interface for setting a call prompt mode for different groups in different scenarios according to Embodiment 1 of the present application;

FIG. 5 is a schematic diagram of a call prompt interface according to Embodiment 2 of the present application;

6A is a schematic flowchart of a method for call processing according to Embodiment 2 of the present application;

6B is a schematic flowchart of still another call processing method according to Embodiment 2 of the present application;

FIG. 7 is a schematic flowchart of still another call processing method according to Embodiment 2 of the present application;

FIG. 8 is a schematic flowchart of a call processing method according to Embodiment 3 of the present application;

9A is a schematic diagram of another interface of a call prompt interface according to an embodiment of the present application;

FIG. 9B is a schematic diagram of performing single number operation on the call prompt interface shown in FIG. 9A according to an embodiment of the present application; FIG.

FIG. 9C is a schematic diagram of group operation performed on the call prompt interface shown in FIG. 9A according to an embodiment of the present application; FIG.

FIG. 9D is a schematic diagram of an interface of a terminal in response to a user performing a group operation on the call prompt interface shown in FIG. 9A according to an embodiment of the present disclosure;

FIG. 9E is a schematic diagram of a terminal responding to a user in the call prompt interface shown in FIG. 9A according to an embodiment of the present application. Another interface diagram of group operations;

FIG. 10 is a schematic flowchart diagram of still another call processing method according to Embodiment 3 of the present application;

FIG. 11 is a schematic structural diagram of a terminal according to an embodiment of the present application.

Detailed ways

In the following, the terms "first", "second", "third", "fourth" are used for descriptive purposes only, and are not to be construed as indicating or implying a relative importance or implicitly indicating the number of technical features indicated. Thus, features defining "first", "second", "third", "fourth" may include one or more of the features, either explicitly or implicitly. In the description of the embodiments of the present application, "multiple" means two or more unless otherwise stated.

The embodiment of the present application provides a call processing method, which can be applied to a mobile phone, a wearable device, an augmented reality (AR), a virtual reality (VR) device, a tablet computer, and a personal digital assistant (Personal Digital Assistant, Any terminal having a call processing function, such as a PDA), an in-vehicle terminal, etc., of course, in the following embodiments, the specific form of the terminal is not limited.

For example, as shown in FIG. 1A, the terminal 100 includes: a radio frequency (RF) circuit 110, a memory 120, an input unit 130, one or more sensors 140, a processor 150, and a power source 160. , display unit 170, audio circuit 180 and the like. Those skilled in the art will appreciate that the handset structure illustrated in FIG. 1A does not constitute a limitation to a handset, and may include more or fewer components than those illustrated, or some components may be combined, or different components may be arranged.

The following describes each functional component of the terminal 100:

The RF circuit 110 can be used for receiving and transmitting signals during the transmission and reception of information or during a call. Specifically, after receiving the downlink information of the base station, the RF 150 is processed by the processor 150. In addition, the uplink data is sent to the base station. Generally, the RF circuit 110 is not limited to an antenna, at least one amplifier, a transceiver, a coupler, a low noise amplifier (LNA), a duplexer, or the like. In addition, RF circuitry 110 can also communicate with the network and other devices via wireless communication. The wireless communication may use any communication standard or protocol, including but not limited to global system of mobile communication (GSM), general packet radio service (GPRS), code division multiple access (code) Division multiple access (CDMA), wideband code division multiple access (WCDMA), long term evolution (LTE), e-mail, short messaging service (SMS), and the like.

The memory 120 can be used to store software programs and modules that execute various functional applications and data processing of the terminal 100 by running software programs and modules stored in the memory 120. The memory 120 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application (Application, APP) and the like required for at least one function, such as a sound playing function, an image playing function, and the like; and storing the data. The area may store data (such as audio data, image data, phone book, etc.) created according to the use of the terminal 100, and the like. Moreover, memory 120 can include high speed random access memory, and can also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device.

The input unit 130 can be configured to receive numeric or character information input by the user, and to generate key signal inputs related to user settings and function control of the terminal 100. Specifically, the input unit 130 may include a touch Screen 131 and other input devices 132. The touch screen 131, also referred to as a touch panel, can collect touch operations on or near the user (such as the operation of the user using any suitable object or accessory on the touch screen 131 or near the touch screen 131 using a finger, a stylus, etc.), and The corresponding connecting device is driven according to a preset program. Alternatively, the touch screen 131 may include two parts of a touch detection device and a touch controller. Wherein, the touch detection device detects the touch orientation of the user, and detects a signal brought by the touch operation, and transmits the signal to the touch controller; the touch controller receives the touch information from the touch detection device, converts the touch information into contact coordinates, and sends the touch information. The processor 150 is provided and can receive commands from the processor 150 and execute them. In addition, the touch screen 131 can be implemented in various types such as resistive, capacitive, infrared, and surface acoustic waves. In addition to the touch screen 131, the input unit 130 may also include other input devices 132. Specifically, other input devices 132 may include, but are not limited to, one or more of a physical keyboard, function keys (such as volume control buttons, power switch buttons, etc.), trackballs, mice, joysticks, and the like.

The sensor 140 includes sensors for performing biometric recognition, such as a fingerprint recognition sensor, a face recognition sensor, and an iris recognition sensor. Taking the fingerprint recognition sensor as an example, the fingerprint recognition sensor can collect the fingerprint information of the user and report the collected fingerprint information to the processor 150. The processor 150 identifies the user according to the fingerprint information.

The sensor 140 further includes a gravity sensor, which can detect the magnitude of the acceleration of the mobile phone in various directions (generally three axes), and can detect the magnitude and direction of the gravity when stationary, and can be used for identifying the gesture of the mobile phone (such as horizontal and vertical screens). Switching, related games, magnetometer attitude calibration), vibration recognition related functions (such as pedometer, tapping).

Terminal 100 may also include other sensors, such as light sensors. In particular, the light sensor can include an ambient light sensor and a proximity light sensor. The ambient light sensor can adjust the brightness of the display panel 131 according to the brightness of the ambient light; the proximity light sensor can detect whether an object approaches or contacts the mobile phone, and can close the display panel 131 and/or the backlight when the terminal 100 moves to the ear. . The terminal 100 can also be configured with other sensors such as a gyroscope, a barometer, a hygrometer, a thermometer, an infrared sensor, and the like, and details are not described herein.

The display unit 170 can be used to display information input by the user or information provided to the user and various menus of the terminal 100. The display unit 170 may include a display panel 171. Alternatively, the display panel 171 may be configured in the form of a liquid crystal display (LCD), an organic light-emitting diode (OLED), or the like. Further, the touch screen 131 may cover the display panel 171. When the touch screen 131 detects a touch operation on or near it, the touch screen 131 transmits to the processor 150 to determine the type of the touch event, and then the processor 150 displays the panel according to the type of the touch event. A corresponding visual output is provided on 171. Although in FIG. 1A, the touch screen 131 and the display panel 171 are implemented as two separate components to implement the input and input functions of the terminal 100, in some embodiments, the touch screen 131 may be integrated with the display panel 171 to implement the terminal 100. Input and output functions.

The audio circuit 180, the speaker 181, and the microphone 182 can provide an audio interface between the user and the terminal 100. The audio circuit 180 can transmit the converted electrical data of the received audio data to the speaker 181 for conversion to the sound signal output by the speaker 181; on the other hand, the microphone 182 converts the collected sound signal into an electrical signal by the audio circuit 180. After receiving, it is converted into audio data, and then the audio data is output to the RF circuit 110 for transmission to, for example, another mobile phone, or the audio data is output to the memory 120 for further processing.

The processor 150 is a control center of the terminal 100, and uses various interfaces and lines to connect the entire mobile phone. In part, the various functions and processing data of the terminal 100 are performed by running or executing software programs and/or modules stored in the memory 120, and data stored in the memory 120, thereby performing overall monitoring of the mobile phone. Optionally, the processor 150 may include one or more processing units; optionally, the processor 150 may integrate an application processor and a modem processor, where the application processor mainly processes an operating system, a user interface, and an application. Etc. The modem processor primarily handles wireless communications. It can be understood that the above modem processor may not be integrated into the processor 150.

The terminal 100 further includes a power source 160 (such as a battery) for supplying power to various components. Alternatively, the power source can be logically connected to the processor 150 through the power management system to manage functions such as charging, discharging, and power management through the power management system. .

Although not shown, the terminal 100 may further include an antenna, a Wireless-Fidelity (WiFi) module, a Near Field Communication (NFC) module, a Bluetooth module, a speaker, an accelerometer, a gyroscope, and the like.

1A is a hardware structure of the mobile phone. In addition, the terminal 100 further includes a software program built on the hardware structure shown in FIG. 1A. Referring to FIG. 1B, the entire system of the terminal 100 includes a hardware layer, a device driver layer, a system layer, and an application layer. The hardware layer includes the respective hardware structures shown in FIG. 1A, and the device driver layer includes a driver (or a driver module) for driving various hardware structures shown by the hardware layer. For example, the mobile phone includes a hardware structure such as a display screen, a fingerprint sensor, a button, and the like, and the hardware structure belongs to a hardware layer; the corresponding device driver layer includes a driving module corresponding to each hardware structure included in the hardware layer, such as a display driving module, Fingerprint sensor drive module, etc. The system layer is capable of analyzing trigger events from the device driver layer or the application layer and defining business logic for processing various services. The application layer includes various applications installed on the mobile phone, such as a contact application, a calendar application, a setting application, a QQ application, a WeChat application, and the like. Users can manipulate individual applications at the application layer.

The methods provided by the embodiments of the present application can be applied to the mobile phone as shown in FIG. 1A and FIG. 1B. The method provided by the embodiment of the present application can be implemented by the system layer and related business logic defined by the application layer (the business logic defined by the system layer exists in the form of a software program). For example, when there is an incoming call, the hardware structure of the RF circuit of the mobile phone detects the call, and the software program stored in the memory can be executed by the processor to execute the method provided by the embodiment of the present application.

Embodiment 1

The embodiment of the present application provides a call processing method, which may be implemented by a terminal as shown in FIG. 1A or FIG. 1B. As shown in FIG. 2A, the method includes the following steps:

201. The terminal receives a call from a contact.

The call carries a contact identifier, such as a calling party's phone number, and the contact identifier is used to identify the contact. The call may also carry other information such as the attribution of the calling number.

202. The terminal determines a current location and determines a group where the contact is located according to the call.

The contact referred to in the embodiment of the present application is a calling user, and the user described below is a called user using the terminal.

Optionally, the terminal determines its current location; the terminal determines the current scenario of the terminal according to the current location or according to the current location and other conditions.

Exemplarily, the scene includes a conference scene, a work scene, an outdoor scene, a life scene, and a sleeping area. Jing et al. In practical applications, users can mark the locations of common places such as companies, homes, gyms, etc. in map applications such as Baidu map. Then, referring to FIG. 2B, the process of determining, by the terminal, the current scene may include:

2021. The terminal determines a current location of the terminal by using a positioning technology.

If the current location is the location of the company, the following step 2022 further determines whether the current scene is a conference scene or a work scenario. If the current location is the home location, the current scene is further determined to be a life scene or a sleep scene by the following step 2023. If the current location is neither the location of the company nor the location of the home, nor other locations such as the gym set by the user, it can be determined that the current scene is an outdoor scene.

It should be noted that the positioning technologies include various positioning technologies such as Global Positioning System (GPS) positioning and Wireless-Fidelity (Wi-Fi) positioning, and are not exemplified herein. The specific implementation of the positioning technology can refer to the prior art.

2022. The terminal determines whether the current scene is a conference scene or a work scene according to information such as the schedule information, the short message, the email information, the memo information, and the like, whether the conference-related content, such as the conference holding time, is recorded.

Specifically, if any of the foregoing messages includes content related to the conference, it is determined that the current scene is the conference scene 2022a. If the content related to the conference is not included, it is determined that the current scene is the work scene 2022b.

2023. The terminal determines whether the current time is a specific time period set by the user or a specific time period obtained according to statistical analysis of big data.

Optionally, the terminal supports the sleep mode and the user can set the time period corresponding to the sleep mode. Alternatively, the terminal records the user's operating habits and performs big data analysis according to the user's operating habits. For example, the user usually does not perform any operation on the terminal within a certain period of time, and then considers the time period as a sleep time period. Alternatively, the terminal receives the big data analysis result sent by the cloud server, where the big data analysis result carries a specific time period, and the terminal sets the specific time period as the sleep time period. If the current time is within the sleep period, the terminal determines that the current scene is the sleep scene 2023a. Otherwise, the terminal determines that the current scene is the life scene 2023b.

Optionally, the function of grouping contacts is added to the contact application of the current terminal. Therefore, the user can group each contact stored in the terminal in advance. Illustratively, a user may group stored contacts into family, friends, colleagues, emergency contacts, supervisors, intermediaries, and the like. Referring to (1) in FIG. 3, a plurality of contacts that have been saved in the terminal are displayed in the contact interface 301 of the terminal. When the user clicks "My Group" 3011 displayed on the contact interface 301, the terminal displays the interface 302 as shown in (2) of FIG. The interface 302 displays all contact groups that the user has established and individual contacts in the group. Of course, the user's grouping of contacts is not limited to the grouping shown by the interface 302, and the user can also add new groups according to actual needs.

It should be noted that if the user does not group one or some contacts, or for an unfamiliar call, the terminal can automatically divide the ungrouped contacts or contacts of the unfamiliar call into the group of unknown packets.

Optionally, if the user does not set a group for each contact, the terminal may extract the content in the communication between the user and each contact using other applications, and analyze the extracted content to obtain the group in which each contact is located. For example, many social applications are currently tied to the user's phone number, so each contact located in the contacts application is also generally a friend of the user on other social applications. In this way, the terminal can extract the user's comments on each contact in the social application and perform intelligent analysis to obtain the group where the contact is located. Alternatively, in other implementation manners, the terminal may also extract the chat content of the user and each contact on the social application and perform intelligent analysis to obtain the group where the contact is located.

Optionally, when receiving the call, the terminal automatically sends a voice prompt to prompt the contact to input specific information by using a button or a voice input manner, and the terminal obtains a relationship between the contact and the user according to the specific information, such as a colleague or a family member. . For example, when the contact presses the button 1, the contact is a colleague, and when the contact presses the button 2, the contact is a family member.

As shown in FIG. 2A, after step 202, the method further includes step 203.

203. The terminal prompts the call in a preset manner according to a preset correspondence. The preset correspondence relationship is a correspondence between the current location of the terminal, the group where the contact is located, and the call prompt mode.

For each call, the terminal determines the current location of the terminal and the group where the contact is located, and prompts the user to have a call according to the call prompt mode corresponding to the packet in the scenario. Among them, contacts of different groups in the same scenario may have different call prompt modes. Contacts in the same group may have different call prompts in different scenarios. Therefore, when the current scene of the terminal is the first scene and the current group of the contact is the first group, the terminal reminds the user in the first manner. When the current scene of the terminal is the second scene, and the current group of the contact is the first group, the terminal reminds the user in the second manner. When the current scene of the terminal is the first scene and the current group of the contact is the second group, the terminal reminds the user in a third manner. The two modes of the first mode, the second mode, and the third mode may be the same or different.

Exemplarily, one implementation of the preset correspondence is as shown in Table 1 below.

Table I

As can be seen from Table 1, for a contact belonging to the group of "supervisor", the call prompt mode is ringing in the work scene, and the call prompt mode is vibration in the life scene. Therefore, the contacts of the same group can have different call prompting modes in different scenarios. In addition, in the conference scenario, the call prompt mode is ringing for contacts belonging to the group of “supervisor”, and the call prompt mode is vibrating for contacts belonging to the group “friends”. Therefore, different grouped contacts can have different call prompt modes in the same scenario.

Optionally, as shown in Table 1, the default prompt mode corresponding to the scene is set for each scene. In this way, if the user does not set a special call prompt mode for a certain type of contact in a certain scenario, the call prompt is performed in the default prompt mode in the scenario. Or, when the incoming call's contact is not set up or is in an unknown group, The call alert can be made using the default call alert method. Exemplarily, as shown in Table 1, the default prompt mode in the work scenario is vibration, and the user does not set the call prompt mode in the work scene for the contact grouped by “colleague” and “family”, and the contact for the above group is In the work scene, people use the vibration method to remind the user to have a call by default.

It should be noted that the foregoing method provided by the embodiment of the present application can be used as a new function of the terminal. After the terminal is enabled with the new function, the terminal may perform the foregoing method provided by the embodiment of the present application. This new function does not contradict the existing function of setting the call prompt mode of the terminal. Specifically, if the user does not enable the new function, when there is a call, the terminal prompts the user to have a call according to the existing manner, that is, applies a unified call prompt mode to all users. If the user has enabled the new function, the foregoing method provided by the embodiment of the present application is performed.

Exemplarily, referring to FIG. 4, the interface (1) is an interface of the application of "setting" of the terminal, and the interface displays a setting option 401 of "sound". In response to the user clicking the operation of the option, the terminal loads the interface (2) and displays two setting functions of "general" 4021 and "scene and prompt mode" 4022. If the user sets a certain call alert mode under the function of "Universal" 4021, it means that the call alert mode is adopted for all calls. If the user has enabled the "Scenario and Prompt Mode" 4022 function, the corresponding call prompt mode is adopted for different grouped contacts according to different scenarios. At this time, the call prompt mode set by the user under the "Universal" function is invalid. In response to the user clicking on the "scene and prompt mode" option, the terminal displays the interface (3), and the user can set the call prompt mode corresponding to the contact of different groups in different scenarios. For example, as shown in operation 403, the user sets a call prompt mode for "family" in the conference scene. In response to operation 403, the terminal displays the interface (4). It can be seen that the call prompt mode set by the user for such a contact is ringing, and the ringtone is the song "Glorious Years".

Through the above method, when there is a call, the terminal can automatically determine the current scene of the terminal and the group where the caller is located, and then according to the current scene of the terminal and the group of the caller, adaptively use the corresponding prompting manner to remind the user that there is a call. call. Therefore, the embodiment of the present application can intelligently provide a call prompting manner to meet different requirements of different call prompting modes in different scenarios.

Embodiment 2

In the second embodiment and the third embodiment, the various prompt modes are divided into different levels according to the level of the “prompt level” of the user. The higher the level of the prompt, the higher the corresponding level. For example, the alert levels of the ringing mode + ringing, vibration, ringing, vibration, and mute are reduced in turn, so the level is also lowered. Corresponding to the degree of prompting is the degree of disturbance, the lower the degree of prompting to the user by a certain prompting method, and the lesser the degree of intrusion to the user.

The embodiment of the present application provides a call processing method. As shown in FIG. 6A, the method includes the following steps:

601. When the terminal receives the first call from the first contact, the terminal prompts the first call in a first manner.

The first call carries the first contact identifier, and is used to identify the first contact. In this embodiment, the first mode may be determined according to the method in the first embodiment, for example, the prompt mode determined by referring to the correspondence relationship shown in Table 1. The first mode may also be determined according to the prompting method in the prior art. For example, the prompting manner of all the calls by the terminal adopts the same prompting mode by default.

Exemplarily, the first mode may be any one of the following modes: ringing + vibration, ringing, vibration, and mute. The first mode may also be another prompting method for reminding the user that there is a call, and the embodiment of the present application does not A specific implementation form of the first mode is defined.

602. The terminal acquires a first operation of the first call by a user and responds to the first operation.

The first operation includes an answering operation or a hanging operation.

Referring to FIG. 5, when the terminal receives the call (in FIG. 5, the call is from the contact A as an example), the call prompt interface (1) is displayed. The interface (1) displays icons of the following operations provided by the terminal to the user: answering 501, rejecting 502, replying to the short message 503, and setting the reply reminder 504. The reject 502 means that the user actively hangs up the current call. The reply short message 503 refers to the short message sent to the calling terminal while the user hangs up the current call. Setting the reply reminder 504 means that the user hangs up the current call while setting the time for replying to the call, and the terminal reminds the user to reply to the call when the time is reached. For example, the user sets an alarm to remind the user to perform a callback processing at the set time. In order to clearly explain the function of "set reply reminder", still referring to the figure (5), when the user clicks the icon 504 for setting the reply reminder on the interface (1), in response to the operation, the terminal directly displays the alarm editing interface. (2). The user can directly select “ten minutes”, “half hour” or “1 hour” as the reminder time on the interface (2), and can also customize other reminder time. The default label (that is, the reminder item) corresponding to the alarm clock is "Respond to User A's call". In this way, when the reminder time set by the user is reached, the terminal automatically reminds the user to reply to the call from user A.

The above three operations of rejecting 502, replying short message 503, and setting reply reminder 504 are all hang-up operations that the user hangs up actively.

603. When the terminal receives the second call from the first contact, the terminal prompts the second call according to the first operation.

The second call also carries a first contact identifier, which is used to identify the first contact. That is, the terminal receives a call from the same contact. After the second call is received by the terminal, if the first operation of the first call is answered, the second mode is still the same as the first mode. If the first operation of the first call is hang up, The level of the second mode is lower than the first mode.

In an actual application, after receiving the first call, the terminal may receive the second call from the same contact or other contacts. Therefore, according to whether the first contact of the first call and the second contact of the second call are the same and the user operates the first call, the terminal prompts the user in a corresponding second manner, which can be specifically referred to Table 2.

Table II

Referring to Table 2, the first mode is a preset prompt mode corresponding to the first contact (or the default prompt mode), and the third mode is a default prompt mode corresponding to the second contact. The first mode and the third mode may be the same or different.

Referring to Table 2, when the second contact and the first contact are different, the caller indicating that the second call and the first call are not the same contact, regardless of whether the operation of the first call by the terminal is an answer operation or an hang up operation, Then, the terminal still prompts the second call in a third manner.

Still referring to Table 2, when the second contact is the same as the first contact, indicating that the second call and the caller of the first call are the same caller, the terminal according to the first operation of the first call by the user When the first operation is an answering operation, the second call is still prompted in the first manner.

Referring still to Table 2, when the second contact is the same as the first contact, when the first operation of the first call by the user is an hang-up operation, the terminal prompts in a lower level than the first mode. The second call is to reduce the interruption of the second call to the user. Of course, if the first mode is already the lowest level prompt mode, the terminal still prompts the second call in the first mode.

It should be noted that, in the case that the terminal prompts the second call in the second mode that is lower than the level of the first mode, if the operation of the second call is answered by the user, then the contact is received again afterwards. In the third call, the first mode can be restored from the second mode with the lower level. If the user's response to the second call is still hang up, when the third call of the contact is received again, the third call is prompted in a lower level than the second mode.

For example, after the terminal provides a ringing mode for all the calls, the terminal provides a call to the terminal, and the method for the call is as follows:

610. When the terminal receives the first call from the contact A, the terminal prompts the user to have a call by using a ringing manner.

620. The terminal acquires an operation of the first call by the user and responds to the operation.

If the user's operation on the first call is answering, when the terminal receives the second call from the contact A, the terminal performs the following step 630. If the user's operation on the first call is to hang up, when the terminal receives the second call from the contact A, the terminal performs the following steps 640 to 670.

630. The call prompt mode of the terminal for the second call from the contact A is still ringing.

Thereafter, the user's operation of the second call may still affect the way the terminal prompts for the third call from the contact A. Steps 610 through 650 can be repeated.

640. The call prompt mode of the terminal for the second call from the contact A is changed from ringing to vibration to reduce the interruption to the user.

In this step, since the last operation of the terminal to the contact A is to hang up, the second call of the terminal to the same contact is processed by using a lower level prompting mode. As for how the user responds to the second call, it is still up to the user. The terminal performs the following step 650 to further obtain the user's operation.

650. The terminal acquires an operation of the second call by the user and responds to the operation.

If the user's operation for the second call is answered, the terminal performs the following step 660 upon receiving the third call from the user A. If the user's operation for the second call is still hang up, then upon receiving the third call from the user A, the following step 670 is performed.

660. The prompt mode of the terminal for the third call from the contact A is restored from the vibration to the ringing.

In this step, the prompt mode of the terminal is restored from the vibration to the default prompt mode - ringing.

Optionally, in other implementation manners, the manner in which the terminal prompts the third call from the contact A remains vibrating.

670. The manner in which the terminal prompts the third call from the contact A is further adjusted to be muted by the vibration to further reduce the interruption to the user.

Then, if the response of the terminal to the third call is still rejected, then for the fourth call of the contact A, since the mute is already the lowest level prompt mode, the prompt mode of the terminal is still muted. Of course, if the terminal responds to the third call as answering, then for the fourth call of the contact A, the default prompt mode is restored from muting to ringing.

In the prior art, the terminal prompts all calls in the same manner. If the default prompt mode of the terminal is ringing, for multiple repeated calls from the same contact, even if the user rejects the operation multiple times (indicating that the user does not want to answer or inconveniences the call from the contact), The terminal still keeps reminding the user of the call by ringing. This way is more disturbing to the user. Of course, the user can add the contact to the blacklist, so that the called terminal directly hangs up automatically for all calls from the contact. However, this method will cause the user to directly answer the call when he or she wants to answer the contact, and the contact needs to be deleted from the blacklist again. This is more troublesome.

After the method according to the second embodiment of the present application, if the user repeats the call from the same contact, if the user refuses to perform the last call, the terminal uses a lower level prompting method to remind the user of the next call. Reducing the user's interruption, how the user handles the next call is still determined by the user. Therefore, it is possible to simultaneously retain the user's choice of how to respond to the call while reducing the user's interruption.

Considering that the user may not respond to the first call because the terminal is not at the user's side or the like, and the terminal may time out the first call, the terminal automatically hangs up. In this case, when the second call from the contact is received again, the prompt mode of the terminal remains unchanged or the second call is prompted in a higher level manner. Illustratively, when the terminal receives the first call from the contact A, the terminal alerts the user to have a call in a vibrating manner. If the call times out automatically due to the user not responding to the call in time, when the terminal receives the second call from the contact A, the terminal still prompts the second call by vibrating or ringing. Instead of using a lower level of vibration than vibration (such as muting), the second call is prompted.

In summary, in the foregoing methods provided in FIG. 6A and FIG. 6B, the terminal can adjust the call prompt of the next call according to the operation of the last call by the user for the repeated call from a certain contact. the way.

In actual applications, what kind of operation the user performs on the call is also related to the current scene. For example, when a user is in a conference scenario, the call to user A is hanged. But when the user is in the life scene, the same is the call to user A, and the operation may be answering. Therefore, in consideration of the impact of the scenario on the operation of the user, in the embodiment of the present application, after receiving the second call, the terminal takes the factor of the scenario into consideration when selecting the second mode to prompt the second call. Therefore, referring to FIG. 7, the call processing method provided by the embodiment of the present application includes the following steps:

701. When the terminal receives the first call from the first contact, the terminal determines the first scenario currently located.

The first call carries the first contact identifier, and is used to identify the first contact.

For the specific implementation of the step, refer to the specific implementation of the scenario in which the terminal determines the current location in the foregoing step 202, and details are not described herein again.

702. The terminal prompts the first call in a first manner.

Optionally, in an implementation manner, the first manner may be determined by referring to the prior art, that is, regardless of the terminal. In the previous scenario, the terminal uses the same default prompt to remind the user that there is a call. Therefore, the first mode is a default prompt mode of the terminal. Optionally, in another implementation manner, the first mode may be determined by the method according to the first embodiment of the present application. For example, if different prompt modes are respectively set in different scenarios, the first mode is The prompt mode corresponding to a scene.

703. The terminal acquires a first operation of the first call by the user and responds to the first operation.

For the specific implementation of the step, reference may be made to the foregoing step 602, and details are not described herein again.

704. When the terminal receives the second call from the first contact, the terminal determines the second scenario where the terminal is currently located.

If the second scenario is the same as the first scenario, and the terminal does not experience other scenarios between the first scenario and the second scenario, it indicates that the user does not change the scenario in which the user is located, thereby the user The operation of the first call affects the manner in which the terminal prompts the second call, that is, the terminal performs the following step 7051. If the second scenario is different from the first scenario, indicating that the current location of the terminal has changed, the terminal prompts the second call regardless of the operation of the first call by the user in the first scenario, and the terminal performs the following steps. 7052. If the second scenario is the same as the first scenario, but the terminal has experienced other scenarios between the first scenario and the second scenario, the terminal may perform the following steps 7051, or the terminal may not refer to the scenario. In the first operation, the execution prompts the user in the first manner.

7051: The terminal prompts the second call in a second manner according to the first operation.

For the specific implementation of the step, refer to the foregoing step 603, and details are not described herein again.

7052. The terminal prompts the second call in a fourth manner.

Optionally, in an implementation manner, the fourth mode is the same as the first mode, and is a default prompt mode set by the terminal, and is independent of the current scenario of the terminal. Optionally, in another implementation manner, the terminal sets a prompt mode in different scenarios, and the fourth mode is a prompt mode corresponding to the second scenario.

To more clearly illustrate the method shown in FIG. 7, for example, the user is currently in a conference scenario, and receives the first call from the contact A, and the terminal prompts the call to be ringing, and the user answers the call. The operation is to refuse to hang up. After half an hour, if the conference ends and the user is in the life scene and receives a second call from contact A, the terminal will still ring the call. If the conference is not ended and the user is still in the conference scenario, the prompt mode of the terminal for the second call is changed from ringing to vibrating.

It can be seen that, in the method shown in FIG. 7 provided by the embodiment of the present application, if the current scene is changed for the repeated call from the same contact, the user's operation on the previous call does not affect the prompt mode of the terminal for the next call. . If the current scene does not change, the user's operation on the last call will affect the way the terminal prompts for the next call.

In other implementations, the time interval between the first call and the second call is taken into account, and the time interval between the time when the terminal receives the first call and the second call is less than the preset threshold. The method shown in FIG. 6A and FIG. 6B is only effective, that is, the first operation affects the prompt mode of the terminal for the second call.

In other implementation manners, considering the scenario in which the terminal is currently located, and considering the time interval between the first call and the second call, only the scenario when the terminal receives the first call and the second call does not change and the terminal receives The method shown in FIG. 6A and FIG. 6B provided in the embodiment of the present application takes effect only when the time interval between the first call and the second call is less than the preset threshold, that is, the first operation affects the terminal to the second call. The way to prompt.

It should be noted that, in each method described in Embodiment 2, the terminal merely changes the prompting manner for the second call according to the operation of the first call by the user, and the operation of the second call by the user is still freely selected by the user. That is, the user can select any of the answer, direct hang up, SMS reply or set reply reminder.

Considering that in some cases, the user may not respond to the second call in time. In this scenario, optionally, when the operation of the first call by the user is an hang up operation, if the terminal does not detect the operation of the second call by the user before the second call times out, After the second call times out, the terminal hangs up the second call according to an operation when the user responds to the first call.

Exemplarily, if the hang up mode of the first call is directly hanged, the terminal automatically times out to hang up the second call after the second call times out. If the hang up mode of the first call is a reply short message, after the second call times out, the terminal automatically times out to hang up the second call and also replies to the short message to the calling terminal. The content in the short message may be adaptively adjusted according to the current scene when replying to the short message. For example, if the user is currently in the conference scene, the content in the short message may be “I am in a meeting, and I will reply to you later”. If the user is currently in the work scene, the content in the short message may be “I am going to work, and I will reply to you later”. If the user hangs up the first call as a reply reminder, the terminal automatically times out to hang up the second call after the second call times out. Optionally, the terminal may also reply the short message to the calling terminal. The short message is used to notify the contact user that the call will be answered at a specific time. This specific time is the time set by the user when setting a reply reminder.

Of course, if the user's operation on the first call is answered, the terminal automatically times out to hang up the second call. If the user does not respond to the first call, causing the first call to timeout, the terminal also automatically times out to hang up the second call.

Embodiment 3

The call processing methods provided in the first embodiment and the second embodiment are directed to a single contact. Embodiment 3 of the present application provides a call processing method, in which a user's operation on a first call from a first contact affects a next call of a contact of a group in which the first contact is located, It even affects the next call to other grouped contacts.

Referring to FIG. 8, an embodiment of the present application provides a call processing method, including the following steps:

801. The terminal receives the first call from the first contact and prompts the first call in a first manner.

The first call carries the first contact identifier, and is used to represent the first contact, where the first contact belongs to the first group. The first mode is a preset prompt mode corresponding to the first group (also referred to as a default prompt mode). The determination of the first mode may refer to the method provided in Embodiment 1 or refer to the prior art. For the determination of the first packet and the following second packet, refer to the method provided in Embodiment 1 or the prior art, and details are not described herein again.

802. The terminal acquires a first operation of the first call by the user and responds to the first operation.

The first operation includes the answering operation and the hang-up operation, such as the user's answering operation or the hanging operation of the call prompting interface shown in FIG. 5. The specific implementation of the method may refer to the prior art. The first operation further includes a single number operation and a group operation, such as a single number operation or a group operation of the user in the call prompt interface shown in FIG. 9A. The specific implementation of the method is described in detail later.

After the terminal responds to the first operation, the terminal receives the second call from the second contact again. That is, the following step 803.

803. The terminal receives a second call from the second contact.

The second contact belongs to the second group.

804. The terminal determines the second mode according to the relationship between the second packet and the first packet and the first operation, and prompts the second call in a second manner.

Optionally, in some implementations, the priority of each group is set separately. For example, for two groups that only include emergency contacts and normal contacts, the emergency contacts have a higher priority than the normal contacts. Another example: for family, friends, colleagues, the priority is from high to low in order: family, friends, colleagues. Optionally, in some implementation manners, the level of each call prompt mode is set according to the prompting degree of each call prompt mode. In an implementation of step 804, for the second call from the second contact, the terminal adopts a priority relationship between the first packet and the second packet, and a specific first operation of the first call by the user. The corresponding second mode prompts the second call, and specifically refers to Table 3:

Table 3

The first mode described in Table 3 is a preset prompt mode of the first group (or a default prompt mode), and the third mode is a preset prompt mode of the second group. Optionally, the default prompt mode corresponding to the first group and the second group is different. For example, the preset prompt mode corresponding to the first group is the first mode, such as ringing. The preset prompt mode corresponding to the second group is the third mode, for example, vibration. Optionally, the default prompting manners of the first group and the second group are the same. For example, the default prompts corresponding to the first group and the second group are all ringing.

Referring to Table 3, when the priority of the second packet is not higher than the priority of the first packet, and the first operation of the first call by the user is to hang up, the terminal is second. Way to remind users. Wherein, the level of the second mode is lower than the level of the third mode.

For example, for a call from contact A, the group where contact A is located is a family member, and the call prompt mode of the terminal is ringing. If the first operation of the call is hang up, after the terminal receives the call from the contact B, if the group where the contact B is located is a friend, the default prompt mode corresponding to the buddy group is ringing. Since the priority of the friend group is lower than the priority of the family member, the terminal adjusts the prompt mode from ringing to vibration. Here, the level of the vibration mode is lower than the level of the ringing mode.

Another example: for a call from contact A, the group where contact A is located is a family member, and the terminal's call prompt The way is ringing. If the first operation of the call is to hang up, after the terminal receives the call from the contact B, if the group where the contact B is located is also the family member, the default prompt mode of the family member is vibration. The prompt mode is adjusted from ring vibration to silent vibration. After that, the user's operation on the call from the contact B may further affect the manner in which the terminal prompts the next call, and the specific impact may still repeat the method provided by the embodiment of the present application.

Of course, if the level of the third mode is already the lowest, the levels of the second mode and the third mode are the same.

Still referring to Table 3, when the priority of the second packet is not higher than the priority of the first packet, and the first operation of the first call by the user is answering, the terminal is second. Way to remind users. The second mode is the same as the third mode.

For example, for a call from contact A, the group where contact A is located is a family member, and the call prompt mode of the terminal is ringing. If the first operation of the call is answered by the user, after the terminal receives the call from the contact B, if the group where the contact B is located is a friend, the default prompt mode corresponding to the group of friends is ringing, even if The priority of the group of friends is lower than the priority of the group of the family, and the prompt mode of the terminal is still ringing.

For another example: for the call from the contact A, the group where the contact A is located is the family member, and the call prompt mode of the terminal is ringing. If the first operation of the call is answered by the user, after the terminal receives the call from the contact B, if the group where the contact B is located is also a family member, the terminal prompts the call for the call. .

Still referring to Table 3, when the priority of the second packet is higher than the priority of the first packet, regardless of whether the first operation of the first call by the user is to hang up or answer, the terminal is Remind the user in the second way. The second mode is the same as the third mode, that is, the terminal does not change the prompt mode, and the default prompt mode corresponding to the group is still adopted.

For example, for a call from contact A, the group where contact A is located is a friend, and the call prompt mode of the terminal is ringing. If the first operation of the call is to hang up, after the terminal receives the call from the contact B, if the group where the contact B is located is the family member, the default prompt mode of the family member is also ringing. Since the priority of the group of the family is higher than the priority of the group of friends, the prompt mode of the terminal is still ringing. That is, the terminal still maintains the original prompt mode.

In another implementation of step 906, for the second call from the second contact, the terminal adopts corresponding according to whether the first packet and the second packet are the same, and the user performs a specific first operation on the first call. The second way to remind the user, specifically refer to Table 4:

Table 4

Similarly, the first mode described in Table 4 is a preset prompt mode of the first group (or a default prompt mode), and the third mode is a preset prompt mode of the second group. The preset prompting manners of the first group and the second group may be the same or different.

Referring to Table 4, when the second packet is the same as the first packet, the terminal prompts the second call in the second manner when the first operation is the hang up operation according to the first operation of the first call by the user. The level of the second mode is lower than the first mode. Still referring to Table 4, when the second packet is the same as the first packet, and the first operation of the first call by the user is an answering operation, the terminal still prompts the second call in the first manner.

Except for the call from the contact A, the group where the contact A is located is the family member, and the call prompt mode of the terminal is ringing. If the first operation of the call is hung up, then when the terminal receives the call from the contact B, if the contact B is in the family, since the contact B and the contact A belong to the same group, then The prompt mode of the terminal is adjusted to vibrate by the ring, that is, the terminal reminds the user with a lower level prompting manner. Of course, if the user's operation on the call from the contact A is answered, the terminal's prompting manner for the call from the contact B remains as a ring.

It should be noted that, when the second packet is the same as the first packet, the terminal prompts the second call in the second manner when the first operation is the hung operation according to the first operation of the first call by the user. After the level of the second mode is lower than the first mode, if the second operation of the second call by the user is still a hung up operation, when the terminal receives the third call, the terminal prompts the third call by using the third mode. The level of the third mode here is lower than the level of the second mode. If the second operation of the second call is still an answering operation, when the terminal receives the third call, the prompt mode of the terminal is restored to the first mode by the second mode.

For example, in combination with the above example, for the contact group A and the contact B belonging to the same group, when the terminal prompts the call from the contact B to be vibrated from the bell reduction level to the vibration, if the user makes a call from the contact B The operation is to answer, when the terminal receives the call from the "family" group again, the prompt mode still remains in the second mode or is restored to the first mode by the second mode. If the user's operation on the call from the contact B is still hang up, when the terminal receives the call from the family member again, the prompt mode of the terminal is further adjusted to be muted by the vibration to further reduce the disturbance to the user.

Still referring to Table 4, in some cases, when the second packet is the same as the first packet, the terminal prompts the second operation according to the first operation of the first call by the user, when the first operation is the answering operation. The second call has a higher level than the first mode.

For example, the current mode of the terminal is the Do Not Disturb mode. In the Do Not Disturb mode, the terminal prompts all calls with a lower level prompt mode, such as muting. In this mode, for the call from the contact A, the group in which the contact A is located is the family member, and the call prompt mode of the terminal is muted. If the user's operation on the call is answered, after the terminal receives the call from the contact B, if the contact B is located in the family, since the contact B and the contact A belong to the same group, the terminal The prompt mode is adjusted from mute to vibration, that is, the level of the terminal to improve the incoming call prompt mode.

Still referring to Table 4, when the second packet is different from the first packet, the terminal prompts the second call in the second manner, regardless of whether the operation of the first call by the user is an answering operation or an hang up operation, the second manner The third method is the same as the third mode, that is, the terminal prompts the second call by using the default prompt mode corresponding to the second group.

Exemplarily, the terminal prompts all calls to ring, and for the call from the contact A, the group where the contact A is located is the family member, and the call prompt mode of the terminal is ringing. When the terminal receives the call from the contact B, if the group in which the contact B is located is a friend, the prompt mode of the terminal is still ringing regardless of whether the user's first operation on the call from the contact A is to hang up or answer the call. bell.

Alternatively, in some implementations, the scenario factor is taken into account. When the user performs the first operation of the first call from the first contact, the terminal also determines the first scene currently located. After receiving the second call from the second contact, the terminal determines the second scenario that is currently located. If the second scenario is the same as the first scenario, the terminal further performs the second contact according to the second scenario. The relationship between the second group in which the person is located and the first group in which the first contact is located, and the first operation of the first call by the user prompts the second call in a corresponding second manner.

The second scenario and the first scenario in the embodiment of the present application may include the following two situations: First, the terminal is always in the same scenario from receiving the first call to receiving the second call. Second, the terminal changes the scene between receiving the first call and receiving the second call, but finally returns to the first scenario. Alternatively, the second scenario described in the embodiment of the present application is the same as the first scenario, and includes only the foregoing first case.

For example, for a call from contact A, the group where contact A is located is a friend, and the call prompt mode of the terminal is ringing. If the operation of the call is hanged, and the first scenario where the user is currently located is a conference scenario, after the terminal receives the call from the contact B, the packet of the contact B is still a friend, that is, Contact A is the same group. At this time, if the second scenario in which the user is currently located is still a conference scenario, the prompt mode of the call by the terminal is adjusted from ringing to vibration. However, if the second scenario in which the user is currently located is not a conference scenario but a live scenario, the prompt mode of the call by the terminal is still ringing, that is, no adjustment is performed.

Optionally, in some embodiments of the present application, the time interval between receiving the first call and the second call is taken into account. Specifically, when the time interval between the terminal receiving the second call and receiving the first call is less than a preset threshold, the terminal adopts a corresponding manner according to the relationship between the second packet and the first packet, and the operation of the first call by the user. The second way prompts the second call.

For example, the preset threshold is 45 minutes. Then, when the terminal receives the call from the contact A at 8:00, the group where the contact A is located is a friend, and the prompt mode of the group of friends is ringing, and the terminal rings. If the user's operation on the call is to hang up, when the terminal receives another contact from the buddy group before 8:30, such as the call of the contact B, at this time, the terminal prompts the call. It will be adjusted to vibrate by the bell. However, if the user receives a call from the contact B after 8:45, the prompt mode of the call by the terminal is still ringing, and is not affected by the user's hang up operation of the contact A.

In other implementations, both the scene factor and the time interval between the first call and the second call can be considered. For example: the preset threshold is still 45 minutes. Then, when the terminal receives the call from the contact A at 8:00, the scene where the terminal is located is the conference scene, the group where the contact A is located is the friend, and the prompt mode of the group of the friend is the ring, the terminal rings. If the user's operation on the call is to hang up, when the terminal receives the call from the contact B of the group of friends before 8:30, and the current scene of the terminal is still the condition of the conference, the terminal The way the call is prompted will be adjusted from ringing to vibration. However, if the user receives a call from the contact B after 8:45 or the scene where the terminal receives the call from the contact B has changed from the conference scene to the life scene, the terminal prompts the call. It is still ringing, that is, it is not affected by the user's hang up operation of contact A.

In some implementations, the operations of answering, rejecting, replying short messages, and setting reply reminders provided by the interface shown in (1) of FIG. 5 are regarded as single number operations. In the embodiment of the present application, the single-number operation of the user only affects the call prompt mode of the next call of the current contact, and the specific implementation may refer to various implementation methods provided by the second embodiment. In addition, the embodiment of the present application adds a group operation. Under the group operation, the user's operation on the call from the contact A not only affects the call prompt mode of the next call of the contact A, but also The call prompt mode that affects the next call of other contacts in the group where the contact A is located, and even the call prompt mode of the next call of the other grouped contacts.

Illustratively, when there is a call, the terminal displays a call prompt interface as shown in FIG. 9A, which includes, in addition to the "answer" icon 901, the "reject" icon 902a, the "reply short message" icon 902b, and the "set reply". In addition to the icon of the single number operation provided by the terminal such as the icon 902c to the user, an icon 903 of the group operation is also added. The icons of the "reject" 902a, the "reply short message" 902b, and the "set reply reminder" 902c may be described as "hang up" icons in the embodiment of the present application.

When the user directly clicks on the "answer" icon 901, it indicates that the user's operation on the current call is an answering operation, and the answering operation is a single number operation. When the user directly clicks the "reject" icon 902a or directly clicks the "reply short message" icon 902b or directly clicks the "set reply reminder" icon 902c, it indicates that the user's operation on the current call is a hang-up operation, and the hang-up operation Operate for a single number. FIG. 9B shows a schematic diagram of a single number operation as a hang up operation when a packet in which a call corresponding contact is located is an intermediary.

When the user drags the "answer" icon 901 to the location of the group icon 903 (or drags the group icon 903 to the location of the "answer" icon 901), it indicates that the user's operation for the call is an answer operation, and The answering operation is a group operation. When the user drags the hangup icon (any of the above three icons) to the location of the group icon (or drags the group icon to the location of the hang up icon), the user’s operation is Hang up the operation and the hang up operation is a group operation. The group operation of the user combines the relationship between the second group in which the contact of the next call is located and the first group in which the contact is located, and affects the manner of prompting the next call. (1) in FIG. 9C shows an operation diagram of dragging the "reject" icon to the group icon of "mediation" when the group in which the corresponding contact is located is an intermediary, and (2) in FIG. 9C shows Drag the group icon of "Mediation" to the operation diagram of the "Reject" icon.

It should be noted that, since the group operation is a new function of the embodiment of the present application, in order to teach the user to use the function, when the terminal receives the call for the first time, the user is prompted by an animation or a gesture to use the group operation. For the specific implementation, refer to the prior art, and details are not described herein again.

Exemplarily, when the user receives an incoming call from the contact A, the terminal determines that the group in which the contact A is located is “family”, and the terminal displays the incoming call prompt interface shown in (1) of FIG. 9D. The caller prompt interface displays a name 904 of the contact A, a "answer" icon 901, a "reject" icon 902a, a "reply short message" icon 902b, and a "set reply reminder" icon 902c and a "family" group. The group icon 805905 is used to indicate that the contact A belongs to the group of "family". When the user drags the "answer" icon 901 to the location of the group icon 905, the terminal displays the call interface shown in (2) of FIG. 9D, and the call interface displays the name 904 of the contact A and the location of the contact A. The group icon 905 and the hang up icon 902a, when the user clicks the hang up icon 901, the user can hang up the current call. Optionally, the call interface may also display a mute icon 906, a speaker icon 907, a dial pad icon 908, and the like. Referring to the prompt interface shown in (1) of FIG. 9E, when the user drags the "reject" icon 902a to the position of the group icon 905, the terminal displays the display shown in (2) of FIG. 9E. Prompt interface. The prompt interface includes prompt information 909 that the call has been hung up.

In some implementations, from the perspective of user interface (UI) design, when there is a call, the "group" icon is not included in the call prompt interface displayed by the terminal. When the user long presses the "short message" or "alert" or "reject" or "answer" icon, or under other trigger conditions, the "group" icon is triggered to display, and the user can group the call. Group operation.

In some implementation manners, an icon for displaying a single number operation and a group operation is added to the call prompt interface of the terminal, and the user hangs the call as an example, when the user slides the icon of the “hang up” to the icon of the single number operation or When the icon of the single number operation slides to the icon of the hang up, it indicates that the user's hang up operation is a single number operation. When the user slides the icon of the "hang up" to the icon of the group operation or slides the icon of the group operation to the icon of the hanging, it indicates that the user's hanging operation is a group operation.

In some implementations, different keys on the terminal represent single number operations and group operations, respectively. The user can first press the corresponding button to select a single number operation or a group operation, and then select a specific operation to answer, hang up, reply to a short message or set a reply reminder.

It should be noted that the terminal provided in some implementation manners of the present application can support both the single number operation and the group operation. The two functions may be implemented by a form of a button, an icon, or other forms, which is not limited by the embodiment of the present application.

The call processing method shown in FIG. 8 provided by the embodiment of the present application can be applied to the foregoing terminal that supports both single-number operation and group operation. When the terminal receives the call, the terminal displays as shown in FIG. 9A to FIG. 9E. Call prompt interface. As shown in FIG. 10, the method includes the following steps:

1001. When the terminal receives the first call from the first contact, the terminal prompts the first call in a first manner.

1002. The terminal acquires a first operation of the first call by a user and responds to the first operation.

The first operation includes a single number operation or a group operation. Specifically, the terminal records whether the first operation of the user is a single number operation or a group operation. Optionally, the terminal sets an operation type parameter. When the first operation of the user is a single number operation, the value of the operation type parameter is recorded as a first value. When the first operation of the user is a group operation, the value of the operation type parameter is recorded as a second value.

If the first operation is a single number operation, the terminal performs the following step 1003. If the first operation is a group operation, the terminal performs the following steps 1004 to 1006.

1003. When the terminal receives the second call from the first contact, according to the first operation of the first call by the user, the terminal prompts the second call in a second manner.

When the operation of the first call by the user is a single number operation, the terminal can process the second call by referring to the method shown in FIG. 6A, FIG. 6B, and FIG. 7 in the foregoing embodiment. I will not repeat them here.

1004. The terminal determines a first group where the first contact is located.

In this step, the terminal groups each contact stored in the terminal, and when the terminal receives the first call, determines the group where the first contact is located.

Illustratively, each contact is divided into family members, colleagues, friends, etc., and the identification of each group is set. The identification of the family member is Fa; the identification of the group of colleagues is C; the identification of the group of friends is Fr. The terminal records the group identifier of the packet to which the first contact belongs.

Illustratively, the contacts stored in the terminal are only divided into two groups, including an emergency contact and a normal contact.

1005. When the terminal receives the second call from the second contact, the terminal determines the second packet where the second contact is located.

The second call carries the second contact identifier, where the second contact is identified, and the second contact may be the same as or different from the first contact.

1006. The terminal prompts the second call according to the relationship between the second packet and the first packet and the group operation.

In a specific implementation of the step, the terminal determines the second mode according to the relationship between the second packet and the first packet, and the group operation, specifically, the answering operation or the hanging operation, and prompts the second manner in the second manner. call. For the specific implementation of this step, refer to the foregoing step 804, and details are not described herein again.

It can be understood that, in order to implement the above functions, the terminal described in the present application includes a corresponding hardware structure and/or software module for executing each function. Those skilled in the art should readily appreciate that the present application can be implemented in a combination of hardware or hardware and computer software in combination with the elements and algorithm steps of the examples described in the embodiments disclosed in the embodiments of the present application. Whether a function is implemented in hardware or computer software to drive hardware depends on the specific application and design constraints of the solution. A person skilled in the art can use different methods to implement the described functions for each particular application, but such implementation should not be considered to be beyond the scope of the present application.

The embodiment of the present application may divide the function module into the terminal according to the foregoing method example. For example, each function module may be divided according to each function, or two or more functions may be integrated into one processing module. The above integrated modules can be implemented in the form of hardware or in the form of software functional modules. It should be noted that the division of the module in the embodiment of the present application is schematic, and is only a logical function division, and the actual implementation may have another division manner.

Referring to FIG. 11, an embodiment of the present application shows a possible structural diagram of a terminal involved in the foregoing embodiment. The terminal 1100 includes a display module 1101, a communication module 1102, a processing module 1103, an input module 1104, and a storage module 1105. The display module 1101 is configured to display a graphical user interface of an application stored in the storage module 1105. The communication module 1102 is configured to receive a first call from a first contact, where the first contact belongs to a first group. The processing module 1103 is configured to prompt the first call received by the communication module 1102 in a first manner. The input module 1104 is configured to acquire a first operation of the first call by a user, and the processing module is configured to respond to the first operation. The communication module 1102 is further configured to: after the processing module 1103 responds to the first operation, receive a second call from a second contact, where the second contact belongs to the second group. The processing module 1103 is further configured to determine a second manner according to the relationship between the second packet and the first packet and the first operation, and prompt the second call in the second manner.

Optionally, the processing module 1103 is further configured to: when the priority of the second packet is not higher than a priority of the first packet, and the first operation is to hang up, determining the second The level of the mode is lower than the level of the third mode; when the priority of the second packet is not higher than the priority of the first packet, and the first operation is answering, determining the second mode and the location The third mode is the same; wherein the third mode is a prompt mode preset by the second group.

Optionally, the processing module 1103 is further configured to: when the second packet is the same as the first packet, and the first operation is a hang-up operation, determining that the level of the second mode is lower than the a level of the first mode; determining the second mode and location when the second packet is the same as the first packet and the first operation is an answering operation The first mode is the same or the level of the second mode is determined to be higher than the level of the first mode; wherein the first mode is a prompt mode preset by the first group.

Optionally, the processing module 1103 is further configured to: when the second scenario is the same as the first scenario, and/or when the communication module 1102 receives the time interval between the second call and the first call is less than a pre- Determining a second mode according to the relationship between the second packet and the first packet and the first operation; wherein the second scenario is that the terminal receives the message through the communication module 1102 The scenario in which the second call is located, the first scenario is a scenario in which the terminal is in receiving the first call through the communication module 1102.

Optionally, the second scenario is the same as the first scenario, including: receiving, by the communications module, the first call to the communications module 1102, receiving the second call, where the scenario of the terminal is not A change has occurred.

Optionally, the hanging operation includes the following methods: rejecting the disconnection, hanging up in a manner of replying to a short message, or hanging up in a manner of setting a reply reminder.

Optionally, the processing module 1103 is further configured to: when the first operation is a hang-up operation, if the second operation of the second call by the user is not obtained before the second call times out, The second call is hanged in the same manner as the first operation.

Optionally, the first operation further includes a third operation, where the third operation is used to indicate that the first operation affects a prompt manner of a call from the first packet and the second packet.

Optionally, the display module 1101 is further configured to: when the communication module 1102 receives a call, display a call prompt interface, where the call prompt interface includes an answer icon, an hang up icon, and a group icon; wherein the group The group icon is an icon for indicating the group in which the contact is located. Correspondingly, the third operation includes a drag operation of dragging an answer icon or an hang up icon to a position of the group icon; or dragging the group icon to the answer or hang up icon The drag operation of the location.

Optionally, the first group is a family member or a friend or an emergency contact or a colleague; the second group is a family member or a friend or an emergency contact or a colleague.

Optionally, the terminal is a mobile phone.

The embodiment provides that the terminal 1100 can be used to perform the foregoing methods provided in the embodiments shown in FIG. 2A, FIG. 2B, FIG. 6A, FIG. 6B, FIG. 7, FIG. 8, FIG. 10, and the specific execution process can refer to the foregoing methods. Example.

The display module 1101 in the terminal 1100 of FIG. 11 may be implemented in the display unit 170 of the terminal 100. When the display unit includes a touch screen, it may specifically be the touch screen 131 of the terminal in FIG. 1A. The communication module 1102 is configured to implement communication between the terminal and other terminals or devices, and specifically may be the RF circuit 110 in the terminal 100. The input module 1104 includes an input unit 130 in the terminal 100, that is, it may be implemented in the touch screen 131 of the terminal, and may also be implemented in other input devices 132 in the terminal, such as a keyboard or a mouse. . The communication module 1102 is equivalent to the RF circuit 110 in the terminal 100 for implementing communication between the terminal and other terminals or devices. The processing module 1103 can be implemented in the processor 150 in the terminal 100. The storage module can be implemented in the memory 120 in the terminal 100.

The embodiment of the present application further provides a computer readable storage medium, where the computer readable storage medium stores instructions, when the instruction is run on the terminal, causing the terminal to perform the call described in each method embodiment. Approach.

The embodiment of the present application further provides a computer program product comprising instructions, when the computer program product is run on a terminal, causing the terminal to execute the call processing method described in the foregoing method embodiments.

The steps of a method or algorithm described in connection with the present disclosure may be implemented in a hardware or may be implemented by a processor executing software instructions. The software instructions may be composed of corresponding software modules, which may be stored in a random access memory (RAM), a flash memory, a read only memory (ROM), an erasable programmable read only memory ( Erasable Programmable ROM (EPROM), electrically erasable programmable read only memory (EEPROM), registers, hard disk, removable hard disk, compact disk read only (CD-ROM) or any other form of storage medium known in the art. An exemplary storage medium is coupled to the processor to enable the processor to read information from, and write information to, the storage medium. Of course, the storage medium can also be an integral part of the processor. The processor and the storage medium can be located in an ASIC.

Those skilled in the art will appreciate that in one or more examples described above, the functions described herein can be implemented in hardware, software, firmware, or any combination thereof. When implemented in software, the functions may be stored in a computer readable medium or transmitted as one or more instructions or code on a computer readable medium. Computer readable media includes both computer storage media and communication media including any medium that facilitates transfer of a computer program from one location to another. A storage medium may be any available media that can be accessed by a general purpose or special purpose computer.

The specific embodiments of the present invention have been described in detail with reference to the specific embodiments of the present application. It is to be understood that the foregoing description is only The scope of protection, any modifications, equivalent substitutions, improvements, etc. made on the basis of the technical solutions of the present application are included in the scope of protection of the present application.

Claims

A call processing method is applied to a terminal, and the method includes:

Receiving, by the terminal, a first call from a first contact, the first contact belonging to a first group;

The terminal prompts the first call in a first manner;

The terminal acquires a first operation of the first call by the user and responds to the first operation;

After the terminal responds to the first operation, the terminal receives a second call from a second contact, and the second contact belongs to a second group;

Determining, by the terminal, the second mode according to the relationship between the second packet and the first packet, and the first operation;

The terminal prompts the second call in the second manner.
The method according to claim 1, wherein the third mode is a preset prompting manner of the second group, and the terminal is configured according to the relationship between the second group and the first group and the first The operation determines the second mode, including:

When the priority of the second packet is not higher than the priority of the first packet, and the first operation is hanging up, the terminal determines that the level of the second mode is lower than the third mode. Grade

When the priority of the second packet is not higher than the priority of the first packet, and the first operation is answering, the terminal determines that the second mode is the same as the third mode.
The method according to claim 1, wherein the terminal determines the second mode according to the relationship between the second packet and the first packet and the first operation, including:

When the second packet is the same as the first packet and the first operation is a hang-up operation, the terminal determines that the level of the second mode is lower than the level of the first mode, where the One mode is a prompt mode preset by the terminal for the first group;

When the second packet is the same as the first packet and the first operation is an answering operation, the terminal determines that the second mode is the same as the first mode or determines that the second mode is high The level of the first mode.
The method according to any one of claims 1 to 3, wherein the determining, by the terminal, the second mode according to the relationship between the second packet and the first packet and the first operation comprises:

When the second scenario is the same as the first scenario, and/or when the terminal receives the second call and the first call, the time interval is less than a preset threshold, the terminal according to the second group and the location Determining the relationship of the first group and the first operation determining the second mode;

The second scenario is a scenario in which the terminal is located when the second call is received, and the first scenario is a scenario in which the terminal is located when receiving the first call.
The method according to claim 4, wherein the second scenario and the first scenario are the same: receiving the first call from the terminal to the terminal to receive the second call, The scene in which the terminal is located has not changed.
The method according to any one of claims 2 to 5, wherein the hang-up operation comprises the following methods: refusing to hang up, hang up in a manner of replying to a short message, or hang up by setting a reply reminder .
The method according to claim 6, wherein when the first operation is a hang-up operation, if the terminal does not acquire the second operation of the second call by the user before the second call times out, The terminal The second call is hanged in the same manner as the first operation.
The method according to any one of claims 1 to 7, wherein the first operation comprises a third operation, the third operation is for indicating that the first operation pair is from the first group and the The manner in which the second grouped call is presented has an effect.
The method according to claim 8, wherein when receiving a call, the terminal displays a call prompt interface, and the call prompt interface includes an answer icon, an hang up icon, and a group icon; wherein the group icon Used to indicate the group in which the contact is located;

The third operation includes a drag operation of dragging an icon that is answered or hung up to a position of the group icon; or dragging the group icon to a position of the icon that is answered or hung up Drag the operation.
The method according to any one of claims 1 to 9, wherein the first group is a family member or a friend or an emergency contact or a colleague; the second group is a family member or a friend or an emergency contact or a colleague;

or

The terminal is a mobile phone.
A terminal, comprising: a display module, a communication module, a processing module, and a storage module; wherein:

The display module is configured to display a graphical user interface of an application stored in the storage module;

The communication module is configured to receive a first call from a first contact, where the first contact belongs to a first group;

The processing module is configured to prompt the first call received by the communication module in a first manner;

The input module is configured to acquire a first operation of the first call by a user;

The processing module is further configured to respond to the first operation;

The communication module is further configured to: after the processing module responds to the first operation, receive a second call from a second contact, where the second contact belongs to a second group;

The processing module is further configured to determine a second manner according to the relationship between the second packet and the first packet and the first operation, and prompt the second call in the second manner.
The terminal of claim 11 wherein:

The processing module is further configured to: when the priority of the second packet is not higher than a priority of the first packet, and the first operation is to hang up, determining that the level of the second mode is lower than a level of the third mode; when the priority of the second packet is not higher than a priority of the first packet, and the first operation is answering, determining that the second mode is the same as the third mode ;

The third mode is a preset prompt mode of the second group.
The terminal of claim 11 wherein:

The processing module is further configured to: when the second packet is the same as the first packet, and the first operation is a hanging operation, determining that the level of the second mode is lower than the level of the first mode When the second packet is the same as the first packet and the first operation is an answering operation, determining that the second mode is the same as the first mode or determining that the level of the second mode is higher than The level of the first mode;

The first mode is a prompt mode preset by the first group.
A terminal according to any one of claims 11 to 13, wherein

The processing module is further configured to: when the second scenario is the same as the first scenario, and/or when the communication module is connected When the time interval between the second call and the first call is less than a preset threshold, determining a second mode according to the relationship between the second packet and the first packet and the first operation;

The second scenario is a scenario in which the terminal is in receiving the second call by using the communication module, where the first scenario is that the terminal receives the first call by using the communication module. The scene in which it is.
The terminal according to claim 14, wherein the second scenario and the first scenario are the same: receiving the first call from the communication module to the communication module to receive the second call, The scene in which the terminal is located has not changed.
The terminal according to any one of claims 12 to 15, wherein the hang-up operation comprises the following methods: refusing to hang up, hang up in a manner of replying to a short message, or hang up by setting a reply reminder .
The terminal of claim 16 wherein:

The processing module is further configured to: when the first operation is a hang-up operation, if the second operation of the second call by the user is not acquired before the second call times out, The operation hangs up the second call in the same manner.
The terminal according to any one of claims 11 to 17, wherein the first operation further comprises a third operation, the third operation is for indicating that the first operation pair is from the first group and The manner in which the call of the second packet is prompted has an effect.
The terminal according to claim 18, wherein the display module is further configured to: when the communication module receives a call, display a call prompt interface, where the call prompt interface includes an answer icon, an hang up icon, and a group An icon; wherein the group icon is an icon for indicating a group in which the contact is located;

The third operation includes a drag operation of dragging an answer icon or an hangup icon to a position of the group icon; or dragging the group icon to a position of the answering or hanging up icon Drag the operation.
The terminal according to any one of claims 11 to 19, wherein the first group is a family member or a friend or an emergency contact or a colleague; the second group is a family member or a friend or an emergency contact or a colleague;

or

The terminal is a mobile phone.
A terminal, comprising: a processor and a memory; wherein the memory stores one or more programs, the one or more programs including instructions, when the instructions are executed by the processor, The terminal is caused to perform the following steps:

Receiving a first call from the first contact and prompting the first call in a first manner, the first contact belonging to the first packet;

Obtaining a first operation of the first call by the user;

Responding to the first operation;

Receiving a second call from a second contact, the second contact belonging to the second packet after responding to the first operation;

Determining a second mode according to the relationship between the second packet and the first packet and the first operation; and prompting the second call in the second manner.
The terminal according to claim 21, wherein the instructions are further configured to cause the terminal to perform the following steps:

When the priority of the second packet is not higher than the priority of the first packet, and the first operation is to hang up Determining that the level of the second mode is lower than the level of the third mode;

When the priority of the second packet is not higher than the priority of the first packet, and the first operation is answering, determining that the second mode is the same as the third mode;

The third mode is a preset prompt mode of the second group.
The terminal according to claim 21, wherein the instructions are further configured to cause the terminal to perform the following steps:

Determining that the level of the second mode is lower than the level of the first mode when the second packet is the same as the first packet and the first operation is a hanging operation;

Determining that the second mode is the same as the first mode or determining that the second mode is higher than the first packet when the second packet is the same as the first packet and the first operation is an answering operation The level of the first way;

The first mode is a preset prompt mode corresponding to the first group.
The terminal according to any one of claims 21 to 23, wherein the instruction is further configured to cause the terminal to perform the following steps:

When the second scenario is the same as the first scenario, and/or when the time interval between receiving the second call and the first call is less than a preset threshold, according to the relationship between the second packet and the first packet And the first operation determines a second mode;

The second scenario is a scenario in which the terminal is located when the terminal receives the second call, where the first scenario is a scenario in which the terminal receives the first call.
The terminal according to claim 24, wherein the second scenario and the first scenario are the same: the receiving the first call to the receiving the second call, the terminal The scene at the scene has not changed.
The terminal according to any one of claims 22 to 25, wherein the hang-up operation comprises the following methods: refusing to hang up, hang up in a manner of replying to a short message, or hang up by setting a reply reminder .
The terminal of claim 26, wherein the instructions are further for causing the terminal to perform the following steps:

When the first operation is a hang-up operation, if the second operation of the second call by the user is not acquired before the second call times out, the hang up is performed in the same manner as the first operation. Said second call.
The terminal according to any one of claims 21 to 27, wherein the first operation further comprises a third operation, the third operation is for indicating that the first operation pair is from the first group and The manner in which the call of the second packet is prompted has an effect.
The terminal according to claim 28, wherein the instructions are further configured to cause the terminal to perform the following steps:

When receiving a call, a call prompt interface is displayed, where the call prompt interface includes an answer icon, an hang up icon, and a group icon; wherein the group icon is an icon for indicating a group in which the contact is located;

The third operation includes a drag operation of dragging the answer icon or the hang up icon to the position of the group icon; or dragging the group icon to the position of the answering or hanging icon Drag the operation.
The terminal according to any one of claims 21 to 29, wherein the first group is a family member or a friend or an emergency contact or a colleague; the second group is a family member or a friend or an emergency contact or a colleague;

Or

The terminal is a mobile phone.
A computer readable storage medium having stored therein instructions, wherein when the instructions are run on a terminal, causing the terminal to perform the method of any one of claims 1 to 10 Call processing method.
A computer program product comprising instructions, wherein when the computer program product is run on a terminal, the terminal is caused to perform the call processing method according to any one of claims 1 to 10.