WO2019023933A1

WO2019023933A1 - Group travel method for guests in hotel

Info

Publication number: WO2019023933A1
Application number: PCT/CN2017/095462
Authority: WO
Inventors: 曾福庆
Original assignee: 深圳市益廷科技有限公司
Priority date: 2017-08-01
Filing date: 2017-08-01
Publication date: 2019-02-07

Abstract

The present invention provides a group travel method for guests in a hotel. The method comprises: determining whether a first guest checking into a hotel has the wish to travel, and if the first guest has the wish to travel, acquiring a social software account of a second guest, matching the wish to travel of the first guest and staying in the same hotel as the first guest; and forming a social software chat group with a social software account of the first guest and the social software account of the second guest, acquiring the final wish to travel input by the first guest and the second guest, the final wish to travel comprising a travel time, a travel route and tourist attraction information, acquiring, according to the final wish to travel, a matching wake-up time, meal contents, departure time and means of transportation, providing a wake-up call service, delivering food matching the meal contents to guest rooms of the first guest and the second guest at the wake-up time, and providing a car calling service. The efficiency of group travel of guests in a hotel is greatly improved.

Description

Hotel customer travel group travel method

Technical field

The invention relates to the field of hotel service technology, in particular to a hotel customer travel group travel method.

Background technique

At present, the customer is not able to fight in groups because he does not know who else is traveling with him because he is staying at the hotel.

Summary of the invention

In view of the above, it is necessary to propose a travel method for hotel customers to promote the efficiency of hotel customers.

In order to achieve the above object, the present invention provides a hotel customer travel group travel method, which includes:

Determine whether the first customer staying at the hotel has a willingness to travel;

If the first customer has a willingness to travel, acquire a social software account of the first customer; and obtain a social software account of the second customer that matches the first customer's willingness to travel with the first customer;

Forming a social software chat group of the first customer's social software account and the second customer's social software account, and automatically displaying the first customer's willingness to travel and the second customer's travel willingness in the social software chat group to facilitate the first Chatting with one customer and the second customer;

Obtaining the final travel intention input by the first customer and the second customer, the final travel intention includes travel time, travel route, tourist attraction information, and obtaining matching wake-up time, meal content, departure time, and transportation according to the final travel intention the way;

And waking up the first user and the second user according to the waking time;

Further, the method further includes: feeding the food matching the meal content to the guest rooms of the first customer and the second customer at the wake-up time according to the meal content.

Further, the method further includes: providing a first car service to the first customer and the second customer according to the departure time, the transportation mode, and the number of the first customer and the second customer.

Further, judging whether the first customer staying at the hotel has a willingness to travel, specifically, if it is detected that the first customer watches the travel television program through the TV in the hotel reaches a preset value, the first customer connects to the Internet through the hotel network. Searching for tourism information, the first customer calls the travel agency through the hotel landline, and the first customer consults one or more scenarios in the travel information through the smart speaker in the hotel room, and then determines that the first customer has a willingness to travel.

Further, the tourism intention includes a preliminary tourist destination, a preliminary tourism route, a preliminary travel time, and a preliminary tourist transportation mode.

Further, the acquiring the social software account of the second customer that is in the same hotel as the first customer and matching the first customer's travel intention includes: the travel intention of the other hotel occupants and the first The customer's willingness to travel is compared to find a second customer that is similar or identical to the first customer's initial travel destination, preliminary travel route, initial travel time, and initial travel transportation mode, and obtains the social software account of the second customer.

Further, the obtaining the wake-up service for the first user and the second user according to the waking time includes: acquiring identity information corresponding to the first user and the second user, and final travel willingness, At the time of time, the landline in the first user and the second user room is uniformly called, and the morning service is performed by using the voice content matching the first customer identity information, the second customer identity information, and the final travel intention, and the room is automatically opened. Lights and curtains inside, and display real-time location information of the first user and the second user.

Further, the providing a car service for the first customer and the second customer according to the departure time, the transportation mode, the number of the first customer and the second customer, specifically including: the number of the first customer and the second customer Determine the type and quantity of vehicles you need.

Further, after the social software account of the first customer and the social software account of the second customer are grouped into a social software chat group, the matching first travel agency social software account is in the social according to the travel intention Recommended display in the software chat group.

Further, after the obtaining the final travel intention input by the first client and the second client, recommending, in the social software chat group, the second travel agency information that matches the final travel intention is displayed.

The invention determines whether the first customer who stays at the hotel has the willingness to travel, and specifically includes, if it detects that the first customer watches the travel television program through the television in the hotel reaches a preset value, and the first customer connects to the Internet through the hotel network. Searching for tourism information, the first customer calls the travel agency through the hotel landline, and the first customer consults one or more scenarios in the travel information through the smart speaker in the hotel room, and then judges that the first customer has a willingness to travel; The first customer has a willingness to travel to acquire a social software account of the first customer; and obtain a social software account of the second customer who matches the first customer's willingness to travel with the first customer; A customer's social software account and a second customer's social software account form a social software chat group, and automatically display the first customer's willingness to travel and the second customer's travel intention in the social software chat group to facilitate the first customer and the first Two customer chat communication; obtaining the final travel intention of the first customer and the second customer input, the most The tourist willingness includes travel time, travel route, and tourist attraction information, and obtains a matching wake-up time, meal content, departure time, and transportation mode according to the final travel intention; according to the wake-up time, the first user and the second user The user performs a wake up call service; according to the meal content, the food matched with the meal content is sent to the first customer and the second customer's room at the wake up time; according to the departure time, the transportation mode, the first The number of customers and the second customer provides the first customer and the second customer with the car service, which greatly improves the efficiency of the hotel customer travel group travel.

DRAWINGS

1 is a flow chart showing a method for traveling a hotel customer tour group in accordance with a first embodiment of the present invention;

FIG. 2 is a schematic structural diagram of a hotel customer travel group travel system according to Embodiment 2 of the present invention.

Detailed ways

The present invention will be further described in detail below with reference to the drawings and specific embodiments. It should be noted that the embodiments in the present application and the features in the embodiments may be combined with each other without conflict.

In the following description, numerous specific details are set forth in order to provide a full understanding of the present invention. The described embodiments are only a part of the embodiments of the invention, but not all of the embodiments, and the invention may also employ other The manner in which the present invention is implemented is not limited to the specific embodiments disclosed below. The present invention will be described in detail below with reference to the accompanying drawings and specific embodiments. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments of the present invention without creative efforts are within the scope of the present invention. All technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs, unless otherwise defined. The terminology used in the description of the present invention is for the purpose of describing particular embodiments and is not intended to limit the invention.

FIG. 1 is a schematic flowchart of a method for traveling a hotel customer tour group according to the first embodiment of the present invention. As shown in FIG. 1, the method specifically includes the following steps:

101: judging whether the first customer has a willingness to travel; determining whether the first customer staying at the hotel has a willingness to travel, specifically including, if it is detected that the first customer watches the travel television program through the television in the hotel reaches a preset value, The first customer connects to the Internet through the hotel network to search for travel letters The first customer calls the travel agency through the hotel landline, and the first customer consults one or more scenarios in the travel information through the smart speaker in the hotel room, and then judges that the first customer has the willingness to travel; The tourism willingness includes the initial tourist destination, the initial tourist route, the initial travel time, and the initial tourist transportation mode;

For example, if it is detected that Zhao has stayed in Room 101 of the hotel, it is tested whether Zhao’s time to watch the tour program through the TV in the 101 room room exceeds the preset value of 5 minutes. If so, it can be judged that Zhao has The willingness to travel; for example, when it is detected that Zhao has connected to the Internet through the hotel's wireless network and searched for relevant information about tourism, it can be judged that Zhao has the willingness to travel; for example, to obtain the calling number dialed by Zhao through the hotel's hotel landline. Comparing the calling number with the pre-stored travel agency number database to determine whether it is the number of the travel agency, and if so, it can be judged that Zhao has the willingness to travel; for example, Zhao said to the smart speaker set in the room that "the hotel has Which attractions are fun?", the intelligent speaker gets Zhao’s words and conducts semantic analysis. If you judge Zhao’s words and travel-related, you can judge Zhao’s willingness to travel. Optionally, when you watch Zhao’s travel program Tourist information introduced by the tourist program to obtain Zhao’s preliminary tourist destination information; optional Zhao has contacted the Internet through the hotel's wireless network to search for relevant travel information. For example, Zhao searched for the opening time of A scenic spot, route traffic, and obtained Zhao's initial tourist destination, initial travel time, preliminary travel route, and preliminary travel. Traffic mode information; optional, when Zhao calls the travel agency through the hotel landline, obtains the preliminary tourist destination, preliminary travel time, preliminary travel route, and preliminary tourist traffic information of Zhao by semantic analysis of the call content; When Zhao asked the B scenic spot through the smart speaker in the hotel room, when the time zone was open, and what transportation was convenient, the preliminary tourist destination, preliminary travel time, preliminary travel route, and Zhao’s preliminary travel route were obtained through semantic analysis. Initial Step travel mode information

102: Obtain a social software account of the first customer; if the first customer has a willingness to travel, obtain a social software account of the first customer; for example, if it is determined that Zhao has the willingness to travel, the reservation is reserved when Zhao stays at the hotel. Information to obtain its social software account, such as the user name registered by Zhao on the A brand instant messaging software; for example, if Zhao has the willingness to travel, search for his account on the default social software through Zhao’s mobile phone number. The name, for example, searches for the user name corresponding to Zhao's mobile phone number on the preset A-brand instant messaging software, thereby obtaining the user name registered by Zhao on the A-brand instant messaging software.

103: Obtain a social software account of the second customer; obtain a social software account of the second customer that matches the first customer's travel intention and live in the same hotel as the first customer; optionally, other hotel occupants The tourist willingness compares with the first customer's willingness to travel, and finds a second customer similar or identical to the first customer's initial tourist destination, preliminary travel route, preliminary travel time, and preliminary travel transportation mode, and obtains the second Customer's social software account.

For example, Zhao’s tourist willingness shows that Zhao’s initial tourist destination is Jiajing District, the initial travel time is morning departure night return, and the initial tourist transportation is to take a taxi, then in the tourist will of the hotel’s residents. Finding whether there is a second tourist willingness similar or identical to Zhao’s initial tourist destination, preliminary travel time, preliminary travel vehicle preliminary travel route, and if so, acquiring social software of the second customer corresponding to the second travel willingness Account number, the second customer may be a plurality of people, for example, the second customer is Wang, Li, then obtain the social software account of Wang and Li, and the information reserved when Wang and Li are staying at the hotel. Get their social software accounts, such as Wang and Li User name registered on the A brand instant messaging software; for example, search for the account name of the mobile phone number of Wang and Li on the default social software, for example, search for Wang with a preset A brand instant messaging software. The user name corresponding to the mobile phone number of Li, so as to obtain the user name registered by Wang and Li on the A brand instant messaging software.

104: component social software chat group; grouping the social software account of the first customer and the social software account of the second customer into a social software chat group, and automatically displaying the first customer's willingness to travel and the second in the social software chat group The customer's willingness to travel to facilitate the first customer and the second customer to chat and communicate;

For example, on the A brand instant messaging software, according to the user names of Zhao, Wang, and Li, the three people's accounts are grouped into an instant messaging chat group, and the Zhao and Wang are automatically displayed in the instant messaging chat group. Lee’s willingness to travel is to facilitate mutual understanding and communication.

105: obtaining a final travel intention; obtaining a final travel intention input by the first customer and the second customer, where the final travel intention includes travel time, a travel route, and tourist attraction information, and obtaining a matching wake-up time according to the final travel intention, Meal content, departure time, transportation mode, travel advice; for example, through the analysis of the text content of the chat records in the instant messaging chat group, the travels finally decided by Zhao, Wang, and Li will be obtained. Time, travel route, tourist attraction, and optionally, there is a voting function in the instant messaging chat group, and the three people receive the vote for the three people's willingness to travel, and the travel intention with the most votes obtains the final travel willingness. One hour before the travel time in the final tourist willingness is used as the wake-up time; according to the travel route in the final tourist will, the recommended tourist content, the transportation mode, the travel suggestion, for example, the final tourist willingness to display the tourist attraction is The desert, the tourist route is a long-distance hiking route around the desert, and it will be searched online. Food and travel advice, such as recommended food for hot and refreshing food, and will show travel advice such as drinking water, sun protection, etc., and will search for recommended transportation, such as the off-road vehicle rental point of the attachment. Address and contact information, nearby camel rental point address and contact information.

106: Performing a wake-up call; performing a wake-up call service for the first user and the second user according to the wake-up time; optionally, the first user and the second user according to the wake-up time The invention is as follows: obtaining the identity information corresponding to the first user and the second user and the final travel intention, and uniformly calling the landline in the first user and the second user room during the wake-up time, and using the same The voice content matching the first customer identity information, the second customer identity information, and the final travel intention is called early service, and the lights and curtains in the room are automatically turned on, and the real-time location information of the first user and the second user is displayed. For example, after the wake-up time, the hotel call system will uniformly dial the landline in the room of Zhao, Wang, and Li, and automatically information based on the identity of the three people and the final tourist willingness after the three people turn on the landline. Play matching voices, for example, Zhao is a male American, Wang is a female Korean, and Li is a male Sichuanese. The hotel call system calls Zhao’s room landline. After Zhao answers, the landline automatically plays in English. After Mr. Zhao got up, he had to go to the desert to play in an hour. After Wang answered, the landline automatically played in Korean. "Ms. Wang got up and went to the desert after an hour. Pay attention to sun protection measures." After that, the landline machine automatically uses the Sichuan program to play "Mr. Li gets up and goes to the desert after an hour, remember to bring more drinking water." And automatically turn on the lights and curtains in the room, and display the real-time location information of Zhao, Wang, and Li through the TV in the room or the customer's mobile phone.

107: performing a feeding; according to the dining content, the food matching the dining content is sent to the first customer and the second customer's room at the time of getting up; for example, obtaining Zhao, Wang, and Li Room number and location, the corresponding food is delivered to the front of the room of three people by robot or drone

108: Performing a calling service; providing a calling service for the first customer and the second customer according to the departure time, the transportation mode, the number of the first customer and the second customer. Optionally, the providing a car service for the first customer and the second customer according to the departure time, the transportation mode, the number of the first customer and the second customer, specifically: according to the number of the first customer and the second customer Determine the type and quantity of vehicles you need. For example, if there are three people in total, namely Zhao, Wang, and Li, you only need to call a taxi. If there are multiple people, you need to increase the number of cars according to the actual number. According to the departure time and transportation mode. Before the departure time, the vehicle corresponding to the transportation mode is called to come to the hotel.

Optionally, after the social software account of the first client and the social software account of the second client are grouped into a social software chat group, the matching first travel agency social software account is determined according to the travel intention. Displaying a recommendation within the social software chat group; or, after obtaining the final travel intention input by the first customer and the second customer, recommending, in the social software chat group, a second travel agency that matches the final travel intention information. For example, after Zhao, Wang, and Li formed the A-brand instant messaging chat group, according to the travel intention of the three people, the hotel will recommend the instant messaging software account of the travel agency covering the travel will to three people. For the three to choose whether to contact or pull into the group to communicate. For example, after Zhao, Wang, and Li made the final willingness to travel, according to the final travel intention, the hotel will recommend the instant messaging software account and contact information of the travel agency after the final travel intention. For three people to choose whether to contact.

The invention also proposes a hotel customer travel group travel system 20 in the second aspect, comprising:

The travel willing judging module 201 is configured to determine whether the first customer staying in the hotel has a willingness to travel, and is specifically used to: if detecting that the first customer watches the travel television program through the television in the hotel reaches a preset value, the first The customer searches the Internet through the hotel network to search for travel information, the first customer calls the travel agency through the hotel landline, and the first customer consults one or more scenarios in the travel information through the smart speaker in the hotel room, and then judges the first customer. Have the willingness to travel; for example, if Zhao is found to have stayed in Room 101 of the hotel, it is tested whether Zhao’s time to watch the tour program through the TV in the 101 room room exceeds the preset value of 5 minutes, and if so, Judging Zhao’s willingness to travel; for example, if he detects that Zhao has connected to the Internet through the hotel’s wireless network and searched for relevant information about tourism, he can judge Zhao’s willingness to travel; for example, obtain Zhao’s call through the hotel’s hotel landline Call number, compare the call number with the pre-stored travel agency number database Is it the number of the travel agency? If so, it can be judged that Zhao has the willingness to travel; for example, Zhao said to the smart speaker set in the room, "What are the attractions of the hotel annex?", the smart speaker gets what Zhao said, and Semantic analysis, if it is judged that Zhao is related to tourism, it can be judged that Zhao has the willingness to travel; optionally, to obtain Zhao’s preliminary tourist destination by obtaining the scenic spot information introduced by Zhao during the tour program. Information; optional, through Zhao through the hotel wireless network to connect to the Internet to search for relevant travel information, such as Zhao in search for the opening time of A scenic spot, route traffic, get Zhao's initial tourist destination, initial travel time, Preliminary tourism route, preliminary tourism traffic information; optional, when Zhao calls the travel agency through the hotel landline, through the semantic analysis of the call content to obtain Zhao's initial tourist destination, initial travel time, preliminary travel route, initial travel Traffic information; optional, when Zhao passed the hotel room Intelligent speaker consultation B where is the scenic spot, what time period is open, what is convenient transportation, through the semantic analysis to obtain Zhao's initial tourist destination, preliminary travel time, preliminary travel route, preliminary travel traffic letter interest

The social software account acquisition module 202 is configured to acquire the social software account of the first customer after the travel intention determination module 201 determines that the first customer has a willingness to travel; and obtain a match with the first customer's willingness to travel, and The first customer shares the social software account of the second customer of the hotel; optionally, the social software account obtaining module 202 is specifically configured to: travel the will of the other hotel occupants and the travel intention of the first customer In comparison, a second customer that is similar or identical to the first customer's initial travel destination, preliminary travel route, initial travel time, and initial travel transportation is located, and the social software account of the second customer is obtained. For example, if Zhao has the willingness to travel, he will obtain his social software account through the information reserved by Zhao when he stays at the hotel, such as the user name registered by Zhao on the A brand instant messaging software; for example, if Zhao is judged to have Traveling will search for the account name on the default social software through Zhao’s mobile phone number. For example, search for the user name corresponding to Zhao’s mobile phone number on the preset A-brand instant messaging software to obtain Zhao’s in A. The username registered on the brand instant messaging software. For example, Zhao’s tourist willingness shows that Zhao’s initial tourist destination is Jiajing District, the initial travel time is morning departure night return, and the initial tourist transportation is to take a taxi, then in the tourist will of the hotel’s residents. Finding whether there is a second tourist willingness similar or identical to Zhao’s initial tourist destination, preliminary travel time, preliminary travel vehicle preliminary travel route, and if so, acquiring social software of the second customer corresponding to the second travel willingness Account number, the second customer may be a plurality of people, for example, the second customer is Wang, Li, then obtain the social software account of Wang and Li, and the information reserved when Wang and Li are staying at the hotel. Get their social software accounts, such as the user name registered by Wang and Li on the A brand instant messaging software; for example, search for their account name on the default social software by Wang and Li’s mobile phone number, for example Preset A brand instant messaging software Search for the user name corresponding to Wang and Li's mobile phone number, and obtain the user name registered by Wang and Li on the A brand instant messaging software.

a grouping module 203, configured to group the social software account of the first customer and the social software account of the second customer into a social software chat group, and automatically display the first customer's willingness to travel and the second customer in the social software chat group The travel intention is to facilitate the first customer and the second customer to chat and communicate; for example, on the A brand instant messaging software, according to the user names of Zhao, Wang, and Li, the three people's accounts are grouped into an instant messaging chat group. And automatically display the tourist will of Zhao, Wang, and Li in the instant messaging chat group, so that the three people can understand each other and communicate and negotiate.

The final travel intention acquisition module 204 is configured to obtain the final travel intention input by the first customer and the second customer, where the final travel intention includes travel time, travel route, and tourist attraction information, and obtain a matching wake-up according to the final travel intention. Time, meal content, departure time, and transportation mode; for example, by analyzing the text content of the chat record in the instant messaging chat group, the travel time finally determined by the discussion of Zhao, Wang, and Li will be obtained. , tourist routes, tourist attractions,; optionally, there is a voting function in the instant messaging chat group, receiving three votes for the three people's willingness to travel, and the tourist willingness to obtain the most votes will obtain the final tourist willingness. One hour before the travel time in the final tourist willingness is used as the wake-up time; according to the travel route in the final tourist will, the recommended tourist content, the transportation mode, the travel suggestion, for example, the final tourist willingness to display the tourist attraction is The desert, the tourist route is a long-distance hiking route around the desert, and it will search for matching food and travel suggestions online. For example, it is recommended to use hot and refreshing food, and it will display travel suggestions such as drinking water and sun protection measures. And will search for the corresponding vehicles, such as the attachment of the off-road vehicle rental point address and contact information, nearby camel rental point address and contact information.

The early module 205 is configured to perform a wake-up call service for the first user and the second user according to the waking time; optionally, the call early module 205 is specifically configured to: acquire the first user and the first user The identity information corresponding to the second user and the final travel intention, in the time of the wake-up time, uniformly call the landline in the first user and the second user room, and use the first customer identity information, the second customer identity information, and the final tour. The voice content that matches the willingness is called early service, and automatically turns on the lights and curtains in the room, and displays the real-time location information of the first user and the second user. For example, after the wake-up time, the hotel call system will uniformly dial the landline in the room of Zhao, Wang, and Li, and automatically information based on the identity of the three people and the final tourist willingness after the three people turn on the landline. Play matching voices, for example, Zhao is a male American, Wang is a female Korean, and Li is a male Sichuanese. The hotel call system calls Zhao’s room landline. After Zhao answers, the landline automatically plays in English. After Mr. Zhao got up, he had to go to the desert to play in an hour. After Wang answered, the landline automatically played in Korean. "Ms. Wang got up and went to the desert after an hour. Pay attention to sun protection measures." After that, the landline machine automatically uses the Sichuan program to play "Mr. Li gets up and goes to the desert after an hour, remember to bring more drinking water." And automatically turn on the lights and curtains in the room, and display the real-time location information of Zhao, Wang, and Li through the TV in the room or the customer's mobile phone.

a meal delivery module 206, configured to send, according to the meal content, food that matches the meal content to the guest room of the first customer and the second customer at the time of getting up; for example, obtaining Zhao, Wang, and Li In a certain room number and location, the corresponding food is delivered to the front of the room of three people by robot or drone.

The calling module 207 is configured to provide a calling service for the first customer and the second customer according to the departure time, the transportation mode, and the number of the first customer and the second customer. Optionally, the calling module 207 The module is specifically configured to: determine the type and quantity of vehicles required according to the number of the first customer and the second customer. For example, if there are three people in total, namely Zhao, Wang, and Li, you only need to call a taxi. If there are multiple people, you need to increase the number of cars according to the actual number. According to the departure time and transportation mode. Before the departure time, the vehicle corresponding to the transportation mode is called to come to the hotel.

Optionally, the recommendation module 208 is further configured to: after the grouping module 203 groups the social software account of the first client and the social software account of the second client into a social software chat group, according to the travel intention The matching first travel agency social software account is recommended to be displayed in the social software chat group; or, after the final travel intention acquisition module 204 obtains the final travel intention input by the first customer and the second customer, The second travel agency information matching the final travel will is displayed in the social software chat group. For example, after Zhao, Wang, and Li formed the A-brand instant messaging chat group, according to the travel intention of the three people, the hotel will recommend the instant messaging software account of the travel agency covering the travel will to three people. For the three to choose whether to contact or pull into the group to communicate. For example, after Zhao, Wang, and Li made the final willingness to travel, according to the final travel intention, the hotel will recommend the instant messaging software account and contact information of the travel agency after the final travel intention. For three people to choose whether to contact.

The above description is only the preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes can be made to the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and scope of the present invention are intended to be included within the scope of the present invention. It is apparent to those skilled in the art that the present invention is not limited to the details of the above-described exemplary embodiments, and the present invention can be embodied in other specific forms without departing from the spirit or essential characteristics of the invention. Therefore, no matter from which point, the embodiment should be regarded as exemplary and non-existent. The scope of the present invention is defined by the scope of the appended claims and claims Any reference signs in the claims should not be construed as limiting the claim. In addition, it is to be understood that the word "comprising" does not exclude other elements or steps. A plurality of units or devices recited in the device claims may also be implemented by the same unit or device in software or hardware. The first, second, etc. words are used to denote names and do not denote any particular order.

It should be noted that the above embodiments are only for explaining the technical solutions of the present invention and are not intended to be limiting, and the present invention will be described in detail with reference to the preferred embodiments. Modifications or equivalents are made without departing from the spirit and scope of the invention.

Claims

A hotel customer travel group travel method, characterized in that it comprises:

Determine whether the first customer staying at the hotel has a willingness to travel;

If the first customer has a willingness to travel, acquire a social software account of the first customer; and obtain a social software account of the second customer that matches the first customer's willingness to travel with the first customer;

Forming a social software chat group of the first customer's social software account and the second customer's social software account, and automatically displaying the first customer's willingness to travel and the second customer's travel willingness in the social software chat group to facilitate the first Chatting with one customer and the second customer;

Obtaining the final travel intention input by the first customer and the second customer, the final travel intention includes travel time, travel route, tourist attraction information, and obtaining matching wake-up time, meal content, departure time, and transportation according to the final travel intention the way;

According to the wake-up time, the first user and the second user are called to wake up early service.
The hotel customer travel group travel method according to claim 1, wherein the method further comprises: feeding the food matching the meal content to the first time at the wake-up time according to the meal content The guest and the second customer's room.
The hotel customer travel group travel method according to claim 2, characterized in that The method further includes providing a first car service to the first customer and the second customer according to the departure time, the transportation mode, and the number of the first customer and the second customer.
The hotel customer travel group travel method according to claim 3, characterized in that it is determined whether the first customer staying at the hotel has a willingness to travel, specifically, if the first customer is detected to watch the travel television through the television in the hotel The time of the program reaches the preset value, the first customer connects to the Internet through the hotel network to search for travel information, the first customer calls the travel agency through the hotel landline, and the first customer consults one or more of the travel information through the smart speaker in the hotel room. The scenario determines that the first customer has a willingness to travel.
The hotel customer travel group travel method according to claim 4, wherein the travel intention comprises a preliminary travel destination, a preliminary travel route, a preliminary travel time, and a preliminary travel transportation mode.
The hotel customer travel group travel method according to claim 5, wherein the obtaining a social software account of a second customer who lives in the same hotel as the first customer matches the travel intention of the first customer, Specifically, the travel intention of other hotel occupants is compared with the travel intention of the first customer, and the search is similar to or the same as the initial travel destination, preliminary travel route, preliminary travel time, and preliminary travel transportation mode of the first customer. The second customer and get the social software account of the second customer.
The hotel customer travel group travel method according to claim 6, wherein the first user and the second user wake up according to the wake-up time, and the method includes: acquiring the first user and The identity information of the second user and the final travel willingness at the time of getting up At the same time, the landline in the first user and the second user room is uniformly called, and the morning service is performed by using the voice content matching the first customer identity information, the second customer identity information, and the final travel intention, and the room is automatically opened. The lights and curtains display real-time location information for the first user and the second user.
The hotel customer travel group travel method according to claim 7, wherein the first customer and the second customer are provided with a car according to the departure time, the transportation mode, the number of the first customer and the second customer. The service further includes: determining the type and quantity of vehicles required according to the number of the first customer and the second customer.
A hotel customer travel group travel method according to any one of claims 1-8, characterized in that the social software account of the first customer and the social software account of the second customer are grouped into social software. After the chat group, the matched first travel agency social software account is recommended to be displayed in the social software chat group according to the travel intention.
A hotel customer travel group travel method according to any one of claims 1-8, characterized in that after the obtaining the final travel intention input by the first customer and the second customer, chatting in the social software The group recommendation shows the second travel agency information that matches the final travel willingness.