WO2019000786A1

WO2019000786A1 - Order assigning method and device

Info

Publication number: WO2019000786A1
Application number: PCT/CN2017/110298
Authority: WO
Inventors: 咸珂; 徐明泉; 黄绍建; 董训; 陈进清; 杨秋源; 饶佳佳
Original assignee: 北京小度信息科技有限公司
Priority date: 2017-06-26
Filing date: 2017-11-09
Publication date: 2019-01-03
Also published as: CN107844878A

Abstract

An order assigning method and device. An order assigning method comprises: assigning an order for processing according to a specified order assignment process to associate the order for processing with a deliverer, the order for processing having a delivery requirement marking (101); according to the order to be delivered by the deliverer and the order for processing, estimating a completion time of a particular action of the deliverer when delivering the order for processing, the particular action being a delivery action identified by the delivery requirement marking (102); and if the completion time of the particular action does not satisfy the delivery requirement identified by the delivery requirement marking, instructing a merchant to which the order for processing belongs to deliver the order for processing by itself (103). The above method improves on the existing advantages of order assignment systems by taking into account delivery requirements of special orders, ensuring said requirements are met and thereby improving user experience.

Description

Order allocation method and device

Technical field

The present disclosure relates to the field of Internet technologies, and in particular, to an order allocation method and apparatus.

Background technique

With the rapid development of Internet technology, more and more Internet-based applications, such as take-out applications, shopping applications. Based on these applications, users can get what they need without leaving home. These applications are also convenient for users, but also face the problem of item distribution, so the logistics dispatch system came into being. The main task of the logistics dispatch system is to assign new orders to the appropriate dispatchers.

Group allocation is the main distribution method used by the logistics distribution system. The grouping process is: the logistics scheduling system first divides orders of similar nature into groups, calculates the score between the order group and the delivery staff, and finally assigns each order group according to the overall score of multiple order groups and multiple delivery personnel. Give the right delivery staff. After the order quantity reaches a certain scale, the group allocation method can effectively improve the distribution efficiency.

The grouping method ensures overall (or average) distribution efficiency, but may ignore the delivery requirements of special orders. For example, some orders that require stricter delivery times may be assigned to relatively poor delivery personnel, with slower delivery times and even timeouts, severely reducing user experience.

Summary of the invention

Aspects of the present disclosure provide an order allocation method and apparatus for taking advantage of existing order distribution advantages, taking into account the situation of having special distribution requirements, ensuring the delivery requirements of special orders, and improving user experience.

An embodiment of the present disclosure provides an order allocation method, including:

The processing order is assigned according to a specified order allocation process to associate the pending order to a dispatcher, the pending order with a delivery requirement mark;

Determining, according to the order to be delivered by the dispatcher and the pending order, a completion time of the specific action in the process of delivering the to-be-processed order by the dispatcher, the specific action being a delivery of the delivery request mark identifier action;

If the completion time of the specific action does not satisfy the delivery requirement of the delivery requirement mark identifier, the merchant to which the pending order belongs is instructed to self-deliver the pending order.

In an optional implementation, the method further includes:

If the completion time of the specific action satisfies the delivery request, the pending order is assigned to the delivery person to cause the delivery person to deliver the pending order.

In an alternative embodiment, the method further comprises: before the processing the order to be processed according to the specified order allocation process to associate the pending order to a dispatcher, the method further comprising:

Receiving an order submitted by the merchant with a delivery request mark as the pending order;

The pending order is added to the order pool.

In an optional implementation manner, estimating, according to the order to be delivered by the dispatcher and the pending order, the completion time of the specific action in the process of delivering the to-be-processed order by the dispatcher, including:

Determining a delivery route of the dispatcher according to the order to be delivered and the pending order;

Calculating, according to the delivery route and the delivery speed of the delivery person, a time when the delivery person arrives at the merchant address corresponding to the to-be-processed order;

The completion time of the specific action is calculated based on the time when the delivery person arrives at the merchant address.

In an optional implementation manner, calculating, according to the delivery route and the delivery speed of the delivery person, a time when the delivery person arrives at the merchant address corresponding to the to-be-processed order, including:

Determining, according to the delivery route of the dispatcher, a delivery road segment that the dispatcher needs to reach from the current location to the merchant address;

Calculating a delivery time required by the dispatcher to reach the merchant address from the current location according to a distance of the delivery road segment that the dispatcher needs to reach from the current location to the merchant address and a delivery speed of the delivery person;

Obtaining that the delivery person arrives at the merchant address in combination with the current time, the delivery time required by the dispatcher to reach the merchant address from the current location, and the waiting time in the process of the dispatcher reaching the merchant address from the current location time.

In an optional implementation manner, calculating a completion time of the specific action based on a time when the dispatcher arrives at the merchant address, including:

If the specific action is a store action, acquiring a time when the dispatcher arrives at the merchant address as a completion time of the store action;

If the specific action is an order taking action, the time when the delivery person arrives at the merchant address is turned back to the set merchant time, as the completion time of the order taking action;

If the specific action is a user action, calculating, according to the delivery route and the delivery speed of the delivery person, the delivery time required by the delivery person to reach the user address corresponding to the to-be-processed order from the merchant address, Determining the time when the dispatcher arrives at the merchant address, and the delivery time required for the merchant to arrive at the merchant address, and the delivery time required by the dispatcher to reach the user address from the merchant address, as the completion of the user action time.

In an optional implementation manner, the merchant is instructed to self-deliver the pending order, including:

Sending an allocation indication to the merchant's dispatching platform to instruct the merchant's dispatching platform to assign the pending order to the merchant's own dispatcher.

In an optional implementation, the method further includes:

Receiving distribution completion information sent by the scheduling platform of the merchant, the allocation completion information is used to indicate that the pending order is successfully allocated to the merchant's own delivery staff.

An embodiment of the present disclosure further provides an order distribution apparatus, including:

An allocation module configured to allocate a processing order according to a specified order allocation process to associate the pending order to a dispatcher, the pending order having a delivery requirement mark;

An estimation module configured to be based on an order to be delivered by the delivery staff and the pending order And estimating a completion time of the specific action in the process of delivering the to-be-processed order by the dispatcher, where the specific action refers to a delivery action of the delivery request mark identifier;

The indicating module is configured to, when the completion time of the specific action does not meet the delivery request of the delivery requirement mark identifier, instruct the merchant to which the pending order belongs to self-delive the pending order.

In an optional embodiment, the allocating module is further configured to: when the delivery time of the specific action meets the delivery request, assign the to-be-processed order to the delivery person to make the delivery The employee delivers the pending order.

In an optional implementation, the device further includes:

a receiving module, configured to receive an order submitted by the merchant with a delivery request mark as the pending order;

A join module is configured to add the pending order to an order pool.

In an optional implementation, the estimation module is configured to:

In an optional implementation manner, the estimating module is configured to: when calculating, the time when the dispatcher reaches the merchant address corresponding to the to-be-processed order:

In an optional implementation manner, the estimating module, when calculating the completion time of the specific action, is configured to:

In an optional implementation manner, the indication module is configured to: send an allocation indication to the scheduling platform of the merchant to instruct the scheduling platform of the merchant to allocate the pending order to the merchant's own delivery staff .

In an optional implementation manner, the indication module is further configured to: receive allocation completion information sent by the scheduling platform of the merchant, where the allocation completion information is configured to indicate that the pending order is successfully allocated to the Merchant's own delivery staff.

Embodiments of the present disclosure also provide an electronic device comprising: one or more memories and one or more processors; the one or more memories for storing one or more computer instructions, wherein the one or more The steps in the order assignment method described above can be implemented when the computer instructions are executed by the one or more processors.

Embodiments of the present disclosure also provide a computer readable storage medium storing a computer program, the computer program being capable of implementing the steps in the order allocation method described above when executed by a computer.

In the embodiment of the present disclosure, the order with the delivery request mark is identified, and the delivery requirement mark may indicate a time requirement for the delivery person to complete a specific action in the order delivery process; based on this, the delivery is carried out according to the specified order allocation process. Requiring the marked order to be assigned, associating the order to a dispatcher; prior to assigning the order to the dispatcher, estimating the specific action of the dispatcher in the process of delivering the order with the delivery request mark carry out Time, and determine whether the completion time meets the delivery requirements; if the estimated completion time of the specific action does not meet the delivery requirements, the merchant to which the order belongs is instructed to deliver the order by itself, so that the capacity of the merchant side can be fully utilized to satisfy the order. The delivery requirements ensure the delivery of special orders and improve the user experience.

DRAWINGS

The drawings described herein are intended to provide a further understanding of the disclosure, and are intended to be a In the drawing:

FIG. 1 is a schematic flowchart diagram of an order allocation method according to an exemplary embodiment of the present disclosure;

2 is a schematic flowchart of an order allocation method according to another exemplary embodiment of the present disclosure;

FIG. 3 is a schematic structural diagram of an order distribution apparatus according to still another exemplary embodiment of the present disclosure;

FIG. 4 is a schematic structural diagram of an order distribution apparatus according to still another exemplary embodiment of the present disclosure.

Detailed ways

The technical solutions of the present disclosure will be clearly and completely described in conjunction with the specific embodiments of the present disclosure and the accompanying drawings. It is apparent that the described embodiments are only a part of the embodiments of the present disclosure, and not all of them. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments of the present disclosure without departing from the inventive scope are the scope of the disclosure.

FIG. 1 is a schematic flowchart diagram of an order allocation method according to an exemplary embodiment of the present disclosure. As shown in FIG. 1, the method includes:

101. Process the processing order according to a specified order allocation process to associate the pending order to a dispatcher, the pending order with a delivery requirement mark.

102. Estimating, according to the order to be delivered by the delivery staff and the to-be-processed order, a completion time of the specific action in the process of delivering the to-be-processed order by the delivery staff, where the specific action refers to the delivery requirement mark identifier Delivery action.

103. If the completion time of the specific action does not meet the delivery requirement of the delivery requirement mark identifier, indicate that the merchant to which the pending order belongs is self-delivering the pending order.

In this embodiment, the order is differentiated, and the order is divided into a regular order and an order with a delivery request mark. A regular order is an order that does not have a shipping requirement mark. Wherein, the delivery requirement tag carried by the order may indicate the time requirement for the delivery person to complete a specific action during the order delivery process.

For regular orders, the logistics dispatch system assigns regular orders directly to a dispatcher in accordance with the specified order assignment process, which is the same as in the prior art. For orders with a delivery requirement mark, in order to satisfy the delivery requirements of such orders, and to ensure the delivery efficiency and/or delivery time of such orders, this embodiment will specifically handle such orders. Among them, for the convenience of description and distinction, an order with a delivery request mark is referred to as a pending order. The special processing flow provided by the embodiment for the pending order with the delivery requirement mark is as follows:

For the pending order with the delivery requirement mark, the logistics dispatch system will also assign the pending order according to the specified order allocation process, but will not actually assign the pending order to a certain delivery person, but First associate the pending order to a dispatcher. Among them, the dispatcher associated with the pending order may become the dispatcher of the pending order and is responsible for the delivery of the processed order, for example, the dispatcher who has the highest matching degree with the pending order or greater than the set threshold. Whether the dispatcher associated with the pending order can truly become the dispatcher of the pending order depends on the subsequent process. Here the dispatcher can be a natural person, or any machine with a delivery function or other form of delivery carrier, such as a truck, cart, or the like.

It is worth noting that the process of associating a pending order with a dispatcher will vary depending on the ordering process used. Accordingly, the resulting dispatcher associated with the pending order will be different.

After the pending order is associated with a dispatcher, before the actual order to be processed is actually assigned to the dispatcher, it is necessary to determine whether the completion time of the specific action in the process of delivering the pending order by the dispatcher satisfies the delivery request mark. The identified delivery requirements, and in turn, determine whether the pending order is actually assigned to the associated dispatcher.

Before performing the above judgment operation, it is necessary to estimate the delivery staff to distribute the pending order process. The completion time of a particular action. Specifically, it can be assumed that the to-be-processed order is assigned to the dispatcher associated therewith, and the order that the dispatcher needs to deliver includes the order that the dispatcher has assigned and is in the state to be delivered (referred to as the order to be delivered) and the waiting The order is processed, and the dispatcher will deliver the orders one by one in a certain order, so that the order to be delivered and the newly assigned pending order can be combined with the dispatcher to estimate the completion of the specific action in the process of dispensing the pending order. time.

The specific action refers to the delivery action of the delivery request mark identifier, and may include, for example, a store action, an order take action, a user action, and the like. The action to the store refers to the action of the dispatcher arriving at the merchant store. The action of taking the order refers to the action of the dispatcher successfully taking the order from the merchant, and the action of the user is the action of the dispatcher delivering the order to the user.

After estimating the completion time of the specific action in the process of distributing the pending order by the dispatcher, it can be determined whether the estimated completion time of the specific action satisfies the delivery requirement of the delivery requirement mark. If it is determined that the completion time of the specific action does not meet the delivery requirement identified by the delivery requirement mark, it indicates that the delivery order associated with the order to be processed is responsible for the delivery of the pending order, and may not satisfy the delivery requirement, for example, delivery efficiency may not be guaranteed, or may not be on time. Delivered to users, etc.

For the delivery operator to process the pending order, the completion time of the specific action does not meet the delivery requirements. The logistics dispatching system does not assign the pending order to the associated dispatcher, but indicates the merchant to which the pending order belongs. Orders to be processed, make full use of the capacity of the merchant side to meet the delivery requirements of the order, ensure the distribution requirements of special orders, improve the user experience, and make up for the lack of capacity of the logistics dispatching system.

FIG. 2 is a schematic flowchart diagram of an order allocation method according to another exemplary embodiment of the present disclosure. As shown in FIG. 2, the method includes:

201. Process the processing order according to a specified order allocation process to associate the pending order to a dispatcher, the pending order with a delivery requirement mark.

202. Plan the delivery route of the dispatcher according to the order to be delivered and the pending order.

203. Estimate, according to the delivery route and the delivery speed of the dispatcher, a completion time of the specific action in the process of delivering the to-be-processed order by the dispatcher, where the specific action refers to the The delivery action marks the delivery action of the tag.

204. Determine whether the completion time of the specific action meets the delivery requirement of the delivery requirement mark identifier; if the determination result is yes, that is, the completion time of the specific action satisfies the delivery requirement, step 205 is performed; If no, that is, the completion time of the specific action does not satisfy the delivery requirement, step 206 is performed.

205. Assign the to-be-processed order to the dispatcher, so that the dispatcher delivers the to-be-processed order, and ends the operation.

206. Instruct the merchant to which the to-be-processed order belongs to deliver the pending order by itself, and end the operation.

The embodiment can be implemented based on the embodiment shown in FIG. 1 , and the difference from the embodiment shown in FIG. 1 is: if it is determined that the completion time of the specific action in the process of delivering the to-be-processed order by the dispatcher satisfies the delivery requirement, the instruction and the pending order are indicated. The associated dispatcher is responsible for the delivery of the pending order to meet the delivery requirements, so that the pending order can be assigned to the associated dispatcher, so that the dispatcher associated with the pending order can deliver the pending order, prioritize and fully utilize the logistics dispatch. The purpose of the system's capacity.

In an alternative embodiment, the merchant is allowed to set delivery requirements for their own orders. For example, for VIP merchants or some merchants offering high-end businesses, in order to ensure the experience of the user groups of these merchants, these merchants are allowed to set delivery requirements for their orders. Alternatively, these merchants can set delivery requirements for all orders, or set delivery requirements only for orders from specific users and/or specific channels. For the merchant, a delivery requirement tag can be added to the order, and the delivery requirement tag is used to reflect the merchant's requirement for the completion time of the specific action in the order delivery process.

Alternatively, in one implementation, the delivery request tag itself may carry a particular action and a requirement for a particular action completion time. For example, the delivery request tag may be information like "to the merchant time no later than 11 o'clock".

Optionally, in another implementation manner, the delivery requirement flag may correspond to a requirement of the merchant for the completion time of the specific action in the order delivery process, and the merchant pre-determines the completion time of the specific action in the order delivery process. Provided to the logistics dispatching system, so that after the logistics dispatching system sees the delivery requirements mark, it can be determined that the merchant is in the process of order delivery The time required for the completion of a particular action. In this implementation, the delivery requirement tag may be some information that has a tagging effect and is relatively simple to implement, such as may be a flag bit.

Based on the above analysis, the logistics dispatching system can pre-receive the order submitted by the merchant with the delivery request mark as the pending order; and add the pending order to the order pool. Of course, the logistics dispatch system will also receive regular orders submitted by the merchant without the delivery requirement mark and add the regular orders to the order pool. The logistics dispatching system obtains a set of orders to be allocated from the order pool according to its own scheduling policy, and the set of orders to be allocated may include an order with a delivery requirement mark, or may not include an order with a delivery request mark; then, The adopted order allocation process processes the orders in the assigned order set. For the order with the delivery requirement mark in the to-be-distributed order set, the method flow shown in Figure 1 or Figure 2 will be used for allocation processing.

In the above embodiment or the following embodiments, the logistics scheduling system needs to indicate that the merchant to which the pending order belongs is self-delivering the pending order for the delivery time of the specific action during the delivery of the pending order by the dispatcher. Optionally, the manner in which the logistics scheduling system indicates that the merchant to which the to-be-processed order belongs is self-delivering the pending order includes: sending an allocation instruction to the scheduling platform of the merchant to indicate that the scheduling platform of the merchant allocates the pending order to the merchant's own delivery staff. In this embodiment, the allocation algorithm or strategy adopted by the merchant's scheduling platform is not limited, and may be specifically determined by the merchant.

Further, after the merchant's dispatching platform successfully allocates the pending order, it may also return the distribution completion information to the logistics dispatching system to indicate that the pending order is successfully allocated to the merchant's own dispatcher. Therefore, after the distribution scheduling instruction is sent to the scheduling platform of the merchant, the logistics scheduling system may further receive the distribution completion information sent by the scheduling platform of the merchant, and according to the distribution completion information, learn that the pending order is successfully allocated to the merchant's own delivery staff.

Here, if the merchant's dispatching platform fails to assign the pending order to the merchant's own dispatcher, as an option, the merchant's dispatching platform can resubmit the pending order as a regular order to the logistics dispatching system, and then by logistics. The dispatching system re-assigns the dispatcher to the order according to its own scheduling strategy and order allocation process.

In the above embodiment or the following embodiments, it is necessary to plan the delivery route of the dispatcher according to the order to be delivered and the order to be processed associated with the order to be processed. Optionally, An implementation manner of planning a delivery route of a dispatcher may include: forming an order to be delivered and a pending order to form a list of orders to be delivered; and combining the orders in the list of orders to be delivered according to the selected route planning algorithm The attribute information is used to plan the delivery route of the delivery person.

In the above embodiment, it is considered that the dispatcher associated with the order to be processed has some orders, and while ensuring that the pending order satisfies the delivery requirement, it is also required to ensure that after the order to be processed is assigned to the dispatcher, It may cause excessive or bad influence on the order already existing by the dispatcher. Therefore, the order to be delivered may be formed in combination with the order to be delivered by the dispatcher, and the delivery route may be planned together.

In the foregoing embodiment, the route planning algorithm may be selected in advance, for example, may be a shortest path algorithm, or may be an estimated delivery time algorithm or the like, but is not limited thereto. Based on the selected route planning algorithm, the distribution route of the dispatcher is planned in combination with the attribute information of each order in the order to be delivered.

The shortest path algorithm needs to combine the merchant address (acquisition address) and the user address (delivery address) of each order in the order to be delivered, and plan a shortest route as the delivery route of the delivery person, the distance of the delivery route. The cost is the smallest.

The estimated delivery time algorithm needs to combine the estimated delivery time of each order in the order to be delivered, and plan the delivery route of the delivery person based on the order of the expected delivery time, so as to ensure that the orders are delivered on time to the greatest extent. , reduce the probability of order time delivery.

It is worth noting that the delivery route of the above-mentioned delivery staff includes the order route and the delivery route. The order route includes the delivery section where the dispatcher completes the required experience from all the orders in the list of orders to be delivered from the current position from the current location. Correspondingly, the delivery route includes the delivery personnel sequentially delivering all the orders in the list of orders to be delivered to the delivery section of the user's desired experience from the position where the last order is completed.

After obtaining the delivery route of the dispatcher, the delivery time of the specific action during the delivery of the pending order by the dispatcher can be estimated according to the delivery route and the delivery speed of the delivery person. Optionally, a manner of estimating a completion time of a specific action in the process of delivering the to-be-processed order by the dispatcher may include: calculating, according to the delivery route and the delivery speed of the dispatcher, a time when the dispatcher reaches the merchant address corresponding to the to-be-processed order; The completion time of the specific action is calculated based on the time when the dispatcher arrives at the merchant address.

Further, a manner of calculating a time when the dispatcher arrives at the merchant address corresponding to the pending order includes: determining, according to the delivery route of the dispatcher, a delivery route that the dispatcher needs to reach from the current location to the merchant address; according to the current position of the dispatcher The distance of the delivery route required to reach the merchant address and the delivery speed of the delivery staff, calculate the delivery time required for the delivery staff to reach the merchant address from the current location; combined with the current time, the delivery time required by the delivery staff to reach the merchant address from the current location And the waiting time of the dispatcher from the current location to the merchant address, and the time when the dispatcher arrives at the merchant address.

It is worth noting that the waiting time of the above-mentioned delivery person to reach the merchant address from the current location may be: the sum of the time of delivery of all the merchants in the process of the delivery staff arriving from the current location to the merchant address. In this case, the time for waiting for the merchant to place an order during the historical order taking process of the dispatcher may be counted in advance, and an average waiting time is obtained, which is set as the time of the merchant's billing, for example, 3 minutes. Based on this, the set merchant order time can be multiplied by the single number in the process of the dispatcher from the current location to the merchant address, and the multiplied result is used as the waiting time in the process of the dispatcher reaching the merchant address from the current location.

In the above embodiment or the following embodiments, the manner of calculating the completion time of a specific action may be different depending on the time at which the dispatcher arrives at the merchant address, depending on the specific action. The following examples illustrate:

In one example, assuming that the merchant has strict requirements on the time of the dispatcher to the merchant, such as requiring the dispatcher to arrive at the merchant's store within a specified time frame or a specified time, the specific action may be a store action. When the store moves, that is, the dispatcher arrives at the merchant address, the time at which the dispatcher reaches the merchant address corresponding to the pending order can be directly obtained as the completion time of the store action. For example, suppose the delivery staff arrives at the merchant address at 11:00, and the completion time to the store action is 11:00.

In another example, it is assumed that the merchant has strict requirements on the time for the dispatcher to take the order, for example, if the dispatcher needs to successfully take the order within the specified time range or before the specified time, the specific action may be an order taking action. Among them, the order taking action is the next action next to the store action, and between the two actions, the dispatcher needs to wait for the merchant to place the order. In this embodiment, the time for the middle merchant to place a bill in the history order taking process of the dispatcher may be counted in advance, and an average waiting time is obtained, which is set as the time of the merchant's billing, for example, 3 minutes. Based on this, you can The time when the delivery person arrives at the merchant address is turned over and the time is set as the completion time of the order taking action. For example, suppose the delivery agent arrives at the merchant address at 11:00, and the set merchant's delivery time is 3 minutes, then the completion time of the order take action is 11:03.

In yet another example, it is assumed that the merchant has strict requirements on the time when the dispatcher delivers the order to the user, for example, if the dispatcher needs to deliver the order to the user within a specified time range or before the specified time, the specific action may be User action. The action to the user is the action after the action of the store. Between these two actions, the dispatcher may need to take orders from other merchants, or may need to place some orders in the list of orders to be delivered after all the orders have been taken. Send to the corresponding user location, depending on the delivery route of the dispatcher. Therefore, according to the delivery route and the delivery speed of the dispatcher, the delivery time required by the dispatcher to reach the user address corresponding to the pending order from the merchant address corresponding to the pending order can be calculated; and then, the delivery person arrives at the merchant corresponding to the pending order. The time of the address is set to the time of the merchant's billing time and the delivery time required for the dispatcher to reach the user's address from the merchant address as the completion time to the user's action.

Optionally, if the dispatcher arrives at the user address corresponding to the pending order from the merchant address corresponding to the pending order, and the other merchants take the order, the calculated dispatcher arrives from the merchant address corresponding to the pending order. The delivery time required for the user address corresponding to the pending order includes the time for the merchant to place the order.

In the above example, the specific action includes one action, but is not limited thereto. The specific action may also include two or more actions in the order delivery process, for example, may include both the store action and the order take action, or may include the store action, the order take action, and the user action, etc., specifically Subject to merchant requirements.

Finally, the embodiment of the present disclosure provides a special order allocation process for the order with the delivery requirement mark by distinguishing the order, and combines the capacity of the logistics dispatching system with the capacity of the merchant side to realize the complementary capacity. On the basis of the advantage of order distribution, it can take into account the situation of special distribution needs, ensure the delivery requirements of special orders, and improve the user experience.

It should be noted that the execution bodies of the steps of the method provided by the foregoing embodiments may all be the same device, or the method may also be performed by different devices. For example, step 101 The execution body to step 104 may be device A; for example, the execution bodies of

steps

101 and 102 may be device A, the execution bodies of steps 103 and 104 may be device B;

FIG. 3 is a schematic structural diagram of an order distribution apparatus according to still another exemplary embodiment of the present disclosure. As shown in FIG. 3, the apparatus includes: an allocation module 31, an estimation module 33, and an indication module 34.

The assignment module 31 is configured to assign a process order to be processed in accordance with a specified order assignment process to associate the pending order to a dispatcher, the pending order with a delivery requirement flag.

The estimating module 33 is configured to estimate, according to the order to be delivered by the dispatcher and the pending order, a completion time of the specific action in the process of delivering the to-be-processed order by the dispatcher, where the specific action refers to The delivery requires marking the dispensing action identified.

The indicating module 34 is configured to, when the completion time of the specific action does not meet the delivery request of the delivery requirement mark identifier, instruct the merchant to which the pending order belongs to self-delive the pending order.

In an optional embodiment, the distribution module 31 is further configured to: assign the pending order to the dispatcher when the completion time of the specific action satisfies the delivery request, so that the dispatcher Deliver the pending order.

In an optional implementation, as shown in FIG. 4, the device further includes:

The receiving module 41 is configured to receive an order submitted by the merchant with a delivery request mark as the pending order.

The join module 42 is configured to add the pending order to the order pool.

In an optional implementation manner, the estimating module 33 is specifically configured to: plan, according to the order to be delivered by the dispatcher, the delivery route of the dispatcher; according to the delivery route of the dispatcher And a delivery speed, calculating a time when the delivery person arrives at the merchant address corresponding to the to-be-processed order; and calculating a completion time of the specific action based on a time when the delivery person arrives at the merchant address.

In an optional implementation manner, when the estimating module 33 calculates the time when the dispatcher reaches the merchant address corresponding to the to-be-processed order, the estimating module 33 is specifically configured to:

In an optional implementation manner, the estimating module 33 is configured to calculate a completion time of the specific action, and is specifically configured to:

In an optional implementation manner, the indication module 34 is specifically configured to: send an allocation indication to the scheduling platform of the merchant to instruct the scheduling platform of the merchant to assign the pending order to the merchant's own delivery staff .

In an optional implementation manner, the indication module 34 is further configured to: receive allocation completion information sent by the scheduling platform of the merchant, where the allocation completion information is configured to indicate that the pending order is successfully allocated to the merchant Your own delivery staff.

The order distribution device provided in this embodiment can be used to execute the flow of the above-mentioned order allocation method, and the execution logic thereof will not be described again. For details, refer to the description of the method embodiment.

The order distribution device provided in this embodiment can identify an order with a delivery requirement mark, assign an order with a delivery requirement mark according to a specified order allocation process, and associate the order with a delivery person; Estimating the completion time of the specific action of the dispatcher in the process of delivering the order with the delivery request mark, before assigning to the dispatcher, And determining whether the completion time meets the delivery requirement; and further, if the estimated completion time of the specific action does not meet the delivery requirement, the merchant to which the order belongs is instructed to distribute the order by itself, so that the capacity of the merchant side can be fully utilized to satisfy the order. The delivery requirements ensure the delivery requirements of special orders, improve the user experience, and make up for the lack of capacity of the logistics dispatching system.

Those skilled in the art will appreciate that embodiments of the present disclosure can be provided as a method, system, or computer program product. Accordingly, the present disclosure may take the form of an entirely hardware embodiment, an entirely software embodiment, or a combination of software and hardware aspects. Moreover, the present disclosure may take the form of a computer program product embodied on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) including computer usable program code.

The present disclosure is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the present disclosure. It will be understood that each flow and/or block of the flowchart illustrations and/or FIG. These computer program instructions can be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing device to produce a machine for the execution of instructions for execution by a processor of a computer or other programmable data processing device. Means for implementing the functions specified in one or more of the flow or in a block or blocks of the flow chart.

The computer program instructions can also be stored in a computer readable memory that can direct a computer or other programmable data processing device to operate in a particular manner, such that the instructions stored in the computer readable memory produce an article of manufacture comprising the instruction device. The apparatus implements the functions specified in one or more blocks of a flow or a flow and/or block diagram of the flowchart.

These computer program instructions can also be loaded onto a computer or other programmable data processing device such that a series of operational steps are performed on a computer or other programmable device to produce computer-implemented processing for execution on a computer or other programmable device. The instructions provide steps for implementing the functions specified in one or more of the flow or in a block or blocks of a flow diagram.

In a typical configuration, the computing device includes one or more processors (CPUs), inputs In/out interface, network interface, and memory.

The memory may include non-persistent memory, random access memory (RAM), and/or non-volatile memory in a computer readable medium, such as read only memory (ROM) or flash memory. Memory is an example of a computer readable medium.

Computer readable media includes both permanent and non-persistent, removable and non-removable media. Information storage can be implemented by any method or technology. The information can be computer readable instructions, data structures, modules of programs, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read only memory. (ROM), electrically erasable programmable read only memory (EEPROM), flash memory or other memory technology, compact disk read only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, Magnetic tape cartridges, magnetic tape storage or other magnetic storage devices or any other non-transportable media can be used to store information that can be accessed by a computing device. As defined herein, computer readable media does not include temporary storage of computer readable media, such as modulated data signals and carrier waves.

It is also to be understood that the terms "comprises" or "comprising" or "comprising" or any other variations are intended to encompass a non-exclusive inclusion, such that a process, method, article, Other elements not explicitly listed, or elements that are inherent to such a process, method, commodity, or equipment. An element defined by the phrase "comprising a ..." does not exclude the presence of additional equivalent elements in the process, method, item, or device including the element.

Those skilled in the art will appreciate that embodiments of the present disclosure may be provided as a method, system, or computer program product. Accordingly, the present disclosure may take the form of an entirely hardware embodiment, an entirely software embodiment or a combination of software and hardware aspects. Moreover, the present disclosure may take the form of a computer program product embodied on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) including computer usable program code.

The above description is only for the embodiments of the present disclosure, and is not intended to limit the disclosure. Various changes and modifications of the present disclosure are possible to those skilled in the art. Where in the spirit of the present disclosure Any modifications, equivalent substitutions, improvements, etc. made within the scope of the invention are intended to be included within the scope of the appended claims.

Claims

An order allocation method comprising:

The processing order is assigned according to a specified order allocation process to associate the pending order to a dispatcher, the pending order with a delivery requirement mark;

Determining, according to the order to be delivered by the dispatcher and the pending order, a completion time of the specific action in the process of delivering the to-be-processed order by the dispatcher, the specific action being a delivery of the delivery request mark identifier action;

If the completion time of the specific action does not satisfy the delivery requirement of the delivery requirement mark identifier, the merchant to which the pending order belongs is instructed to self-deliver the pending order.
The method of claim 1 further comprising:

If the completion time of the specific action satisfies the delivery request, the pending order is assigned to the delivery person to cause the delivery person to deliver the pending order.
The method of claim 1 wherein the method further comprises: prior to assigning the pending order to a dispatcher in accordance with a specified order allocation process, the method further comprising:

Receiving an order submitted by the merchant with a delivery request mark as the pending order;

The pending order is added to the order pool.
The method according to claim 1, wherein, based on the order to be delivered by the dispatcher and the pending order, estimating a completion time of the specific action in the process of delivering the pending order by the dispatcher, including:

Determining a delivery route of the dispatcher according to the order to be delivered and the pending order;

Calculating, according to the delivery route and the delivery speed of the delivery person, a time when the delivery person arrives at the merchant address corresponding to the to-be-processed order;

The completion time of the specific action is calculated based on the time when the delivery person arrives at the merchant address.
The method of claim 4, wherein the delivery route is based on the dispatcher Line and delivery speed, calculating the time when the delivery person arrives at the merchant address corresponding to the pending order, including:

Determining, according to the delivery route of the dispatcher, a delivery road segment that the dispatcher needs to reach from the current location to the merchant address;

Calculating a delivery time required by the dispatcher to reach the merchant address from the current location according to a distance of the delivery road segment that the dispatcher needs to reach from the current location to the merchant address and a delivery speed of the delivery person;

Obtaining that the delivery person arrives at the merchant address in combination with the current time, the delivery time required by the dispatcher to reach the merchant address from the current location, and the waiting time in the process of the dispatcher reaching the merchant address from the current location time.
The method of claim 4, wherein calculating the completion time of the specific action based on the time when the dispatcher arrives at the merchant address comprises:

If the specific action is a store action, acquiring a time when the dispatcher arrives at the merchant address as a completion time of the store action;

If the specific action is an order taking action, the time when the delivery person arrives at the merchant address is turned back to the set merchant time, as the completion time of the order taking action;

If the specific action is a user action, calculating, according to the delivery route and the delivery speed of the delivery person, the delivery time required by the delivery person to reach the user address corresponding to the to-be-processed order from the merchant address, Determining the time when the dispatcher arrives at the merchant address, and the delivery time required for the merchant to arrive at the merchant address, and the delivery time required by the dispatcher to reach the user address from the merchant address, as the completion of the user action time.
The method of any of claims 1-6, wherein instructing the merchant to self-deliver the pending order comprises:

Sending an allocation indication to the merchant's dispatching platform to instruct the merchant's dispatching platform to assign the pending order to the merchant's own dispatcher.
The method of claim 7 further comprising:

Receiving distribution completion information sent by the scheduling platform of the merchant, the allocation completion information is used to indicate that the pending order is successfully allocated to the merchant's own delivery staff.
An order distribution device comprising:

An allocation module configured to allocate a processing order according to a specified order allocation process to associate the pending order to a dispatcher, the pending order having a delivery requirement mark;

The estimating module is configured to estimate, according to the order to be delivered by the dispatcher and the pending order, a completion time of the specific action in the process of delivering the to-be-processed order by the dispatcher, where the specific action refers to The delivery action of the delivery request mark identifier;

The indicating module is configured to, when the completion time of the specific action does not meet the delivery request of the delivery requirement mark identifier, instruct the merchant to which the pending order belongs to self-delive the pending order.
The apparatus according to claim 9, wherein the distribution module is further configured to: assign the pending order to the dispatcher when the delivery time of the specific action satisfies the delivery request, so that The dispatcher delivers the pending order.
The apparatus of claim 9 further comprising:

a receiving module, configured to receive an order submitted by the merchant with a delivery request mark as the pending order;

A join module is configured to add the pending order to an order pool.
The apparatus of claim 9 wherein said estimating module is configured to:

Determining a delivery route of the dispatcher according to the order to be delivered and the pending order;

Calculating, according to the delivery route and the delivery speed of the delivery person, a time when the delivery person arrives at the merchant address corresponding to the to-be-processed order;

The completion time of the specific action is calculated based on the time when the delivery person arrives at the merchant address.
The apparatus according to claim 12, wherein said estimating module is configured to: when calculating a time at which said dispatcher arrives at a merchant address corresponding to said pending order:

Determining, according to the delivery route of the dispatcher, a delivery road segment that the dispatcher needs to reach from the current location to the merchant address;

Calculating the delivery person from the current location according to the distance of the delivery road segment that the dispatcher needs to reach from the current location to the merchant address and the delivery speed of the delivery person The length of delivery required for the business address;

Obtaining that the delivery person arrives at the merchant address in combination with the current time, the delivery time required by the dispatcher to reach the merchant address from the current location, and the waiting time in the process of the dispatcher reaching the merchant address from the current location time.
The apparatus of claim 12, wherein the estimating module, when calculating a completion time of the particular action, is configured to:

If the specific action is a store action, acquiring a time when the dispatcher arrives at the merchant address as a completion time of the store action;

If the specific action is an order taking action, the time when the delivery person arrives at the merchant address is turned back to the set merchant time, as the completion time of the order taking action;

If the specific action is a user action, calculating, according to the delivery route and the delivery speed of the delivery person, the delivery time required by the delivery person to reach the user address corresponding to the to-be-processed order from the merchant address, Determining the time when the dispatcher arrives at the merchant address, and the delivery time required for the merchant to arrive at the merchant address, and the delivery time required by the dispatcher to reach the user address from the merchant address, as the completion of the user action time.
The apparatus of any of claims 9-14, wherein the indication module is configured to:

Sending an allocation indication to the merchant's dispatching platform to instruct the merchant's dispatching platform to assign the pending order to the merchant's own dispatcher.
The apparatus according to claim 15, wherein the indication module is further configured to: receive allocation completion information sent by the scheduling platform of the merchant, the allocation completion information being configured to indicate that the pending order is successfully allocated Give the merchant their own delivery staff.
An electronic device comprising: one or more memories and one or more processors; the one or more memories for storing one or more computer instructions, wherein the one or more computer instructions are The steps of the method of any of claims 1-8 can be implemented when the one or more processors are executed.
A computer readable storage medium storing a computer program, which when executed by a computer, is capable of implementing the steps of the method of any of claims 1-8.