WO2018233666A1 - Service interaction method, apparatus and system - Google Patents

Abstract

Disclosed in the present application are a service interaction method and apparatus. The service interaction method comprises: on a first terminal, requesting a service interaction page from a service interaction server, and displaying the service interaction page; receiving a service interaction joining request sent by a second user terminal, the service interaction joining request being sent, through the service interaction server, by the second user terminal by using displayed content contained in the service interaction page, and the service interaction joining request carrying user information of a user who requests joining the service interaction; and updating the service interaction page according to the user information.

Description

Business interaction method, device and system

This application claims the priority of the Chinese Patent Application filed on June 23, 2017, the Chinese Patent Office, Application No. 201710486786.6, entitled "A Business Interaction Method, Apparatus and System", the entire contents of which are incorporated herein by reference. In the application.

Technical field

The present application relates to the field of Internet technologies, and in particular, to a service interaction method, apparatus, and system.

Background technique

This section is intended to provide a context or context for the embodiments of the application set forth in the claims. The description herein is not admitted to be prior art as it is included in this section.

Offline marketing is aimed at “online” marketing. It is mainly aimed at the niche groups in the target market, providing incentives for immediate action in a phased rolling manner, and operating non-media advertising in an effort to achieve “one-to-one interaction”. "The marketing method of communication."

For example, for an application scenario of offline marketing of a shopping mall, the merchant can organize various interactive games with the user to attract the user to purchase the product, and the user can obtain the commodity discount coupon or the like by participating in the interactive game organized by the merchant, and can be used to purchase the commodity that is needed. With the development of Internet technology, in the prior art, offline marketing usually requires users to install a specified APP (Application) software using their own mobile terminal, or many people simultaneously log in to the same client software to participate in an active game. The user is given a different amount of deductible coupons according to the performance of the user in the interactive game; there is also a way to provide the merchant with a specific hardware device, and the user participates in the activity by using the hardware device provided by the merchant to obtain the commodity deduction coupon.

Summary of the invention

The embodiment of the present application provides a service interaction method, device, and system, which are used to reduce the cost of a user terminal resource while reducing the cost of the service interaction hardware.

The first service interaction method provided by the embodiment of the present application includes: on the first terminal,

Request a business interaction page from the business interaction server and display a business interaction page;

Receiving a service interaction join request sent by the second user terminal, where the service interaction join request is sent by the second user terminal by using the display content included in the service interaction page, and the service interaction join request Carrying user information of a user requesting to join a business interaction;

Updating the business interaction page according to the user information.

The second service interaction method provided by the embodiment of the present application includes:

And receiving, by the second user terminal, a service interaction joining request sent by the instant messaging server, where the service interaction joining request carries user information of a user requesting to join the service interaction, where the service interaction joining request is used by the second user terminal The display content included in the business interaction page displayed by a user terminal is sent;

Sending the service interaction join request to the first user terminal, so that the first user terminal updates the service interaction page according to the user information.

The embodiment of the present application provides a service interaction method, where the first user terminal includes a processor and a memory, and the method includes:

Request a business interaction page from the business interaction server and display a business interaction page;

Receiving a service interaction join request sent by the second user terminal, where the service interaction join request is sent by the second user terminal by using the display content included in the service interaction page, and the service interaction join request Carrying user information of a user requesting to join a business interaction;

Updating the business interaction page according to the user information.

An embodiment of the present application provides a service interaction method, where the computing device includes a processor and a memory, and the method includes:

And receiving, by the second user terminal, a service interaction joining request sent by the instant messaging server, where the service interaction joining request carries user information of a user requesting to join the service interaction, where the service interaction joining request is used by the second user terminal The display content included in the business interaction page displayed by a user terminal is sent;

Sending the service interaction join request to the first user terminal, so that the first user terminal updates the service interaction page according to the user information.

A service interaction apparatus provided by an embodiment of the present application includes at least one processor and at least one memory, wherein the memory stores program code, when the program code is executed by the processor, causing the processing The steps of performing the first type of business interaction method or the second type of business interaction method described above.

An embodiment of the present application provides a computer readable storage medium, including program code, when the program product is run on a computing device, the program code is configured to cause the computing device to perform the first type of service interaction method or The second step of the business interaction method.

BRIEF DESCRIPTION OF THE DRAWINGS

The drawings described herein are intended to provide a further understanding of the present application, and are intended to be a part of this application. In the drawing:

FIG. 1A is a schematic diagram of an application scenario of an embodiment of the present application;

FIG. 1B is a schematic flowchart of a first user terminal obtaining a service interaction page according to an embodiment of the present application;

2 is a schematic flowchart of an implementation process of a service interaction method provided by an embodiment of the present application in a first user terminal according to an embodiment of the present application;

3 is a schematic diagram of a service interaction page in an embodiment of the present application;

4 is a schematic diagram of a game interaction interface displayed by a second user terminal according to an embodiment of the present application;

5 is a schematic flowchart of sending, by a second user terminal, the collected service interaction data to a first user terminal by using a service interaction server according to an embodiment of the present disclosure;

6 is a schematic diagram of a game service interaction bundle page displayed by a second user terminal according to an embodiment of the present application;

FIG. 7 is a schematic flowchart of an implementation process of a service interaction method provided by an embodiment of the present application;

FIG. 8 is a schematic diagram of an implementation process of a service interaction method implemented by a service interaction server according to an embodiment of the present application;

FIG. 9 is a schematic structural diagram of a service interaction system in an embodiment of the present application;

FIG. 10 is a schematic structural diagram of a service interaction apparatus implemented by a first user terminal side according to an embodiment of the present application;

FIG. 11 is a schematic structural diagram of a service interaction apparatus implemented on a service interaction server side according to an embodiment of the present application;

FIG. 12 is a schematic structural diagram of a service interaction apparatus according to still another embodiment of the present application.

Mode for carrying out the invention

In order to reduce the cost of the service interaction hardware and reduce the resource consumption of the user terminal, the embodiment of the present application provides a service interaction method and device.

The embodiments of the present application are described in the following with reference to the accompanying drawings. It is to be understood that the embodiments described herein are only used to illustrate and explain the present application, and not to limit the application, and in the case of no conflict, in the present application The features of the embodiments and the embodiments may be combined with each other.

The embodiment of the present application provides a service interaction method and device, and the user can request to join the business interaction through the display content in the service interaction page delivered by the service interaction server, thereby implementing the business interaction based on the Web technology, since no additional need is added. The hardware device, and the user participates in the business interaction also downloads and installs the specified application (APP), thereby reducing the hardware cost of the business interaction and saving the resource overhead of the user terminal participating in the business interaction. The business is for example, games.

As shown in FIG. 1A , it is a schematic diagram of an application scenario of an embodiment of the present application. In the embodiment of the present application, the first user 10 may use the first user terminal 11 to send a service interaction start request to the service interaction server 12. The first user 10 is also referred to below as a merchant. The service interaction server 12 allocates an interaction service identifier to the first user 10 for the service interaction start request, and generates a two-dimensional code according to the assigned interaction service identifier, which is embedded in the service interaction page and sent to the first user terminal. The first user terminal 11 can output the received service interaction page to the large screen display. The second user 20 can request to join the business interaction by scanning the two-dimensional code embedded in the business interaction page displayed on the large screen through the instant messaging client installed on the second user terminal 21. The second user 20 is also referred to hereinafter as a user. The service interaction request sent by the second user terminal 21 first arrives at the instant messaging server 31, and the instant messaging server 31 returns an authorization request to the second user 20, requesting the second user 20 to authorize the instant messaging server 31 to obtain the user identity information of the second user 20. After the authorization of the second user 20 is successful, the instant messaging server 31 sends a service interaction join request to the service interaction server 12, which carries user information such as a user identifier and a user avatar registered by the second user 20 at the instant communication server 31, and the service interaction server 12 After receiving the service interaction joining request, if it is determined that the second user 20 is allowed to join, the second user terminal 21 establishes a communication connection, and sends a notification message to notify the first user terminal 11, and the notification message may carry the second user. Information such as user ID and user avatar. The first user terminal performs rendering display according to the user information such as the user avatar and the user identifier of the second user 20 and outputs the image to the large screen for display on the business interaction page. Thereafter, the second user terminal 21 transmits the business operation data to the business interaction server 12 in accordance with the operation of the second user 20. The service interaction server 12 transmits the received service operation data to the first user terminal 11 for calculating the life value and the score information of the second user 20. The first user terminal 11 transmits the calculation result to the service interaction server 12. If the business interaction server determines that the life value of the second user 20 is zero, the second user terminal 21 is notified to end the game. If it is determined that the life value of the second user 20 is not 0, the received business operation data sent by the second user terminal 21 is continued until it is determined that the second user's life value is zero.

The first user terminal 11 and the second user terminal 21 can be connected to the service interaction server 12 and the instant communication server 31 via a communication network, which can be a local area network, a wide area network, or the like. The first user terminal 11 and the second user terminal 21 may be portable devices (for example, mobile phones, tablets, notebook computers, etc.), or may be personal computers (PCs), and the business interaction server 12 may provide any interactive service. The server device, the instant messaging server 31 can be any server device capable of providing instant messaging services.

In a specific implementation, if the interactive service organizer wishes to provide a business interaction, the first user terminal 11 may be used to request the business interaction server to obtain the business interaction page, and the second user participating in the business interaction uses the second user terminal 21 to utilize the business interaction. The display content in the page is sent by the business interaction server 12 to the first user terminal 11 to join the business interaction to join the business interaction. The process of obtaining the service interaction page by the first user terminal 11 is as shown in FIG. 1B, and may include the following steps:

S1001: The first user terminal sends a service interaction start request to the service interaction server.

The browser is installed in the first user terminal, and the interactive service organizer, such as the merchant or the conference organizer, inputs the address of the service interaction page by using the browser of the first user terminal, and sends a service interaction start request to the service interaction server, where The first terminal identifier of the first user terminal may be carried.

S1002: The first user terminal receives a service interaction page that is returned by the service interaction server for the service interaction start request and displays.

In a specific implementation, after receiving the service interaction start request sent by the first user terminal, the service interaction server allocates a service identifier to the first user terminal. Taking the interactive service as an example, the service identifier assigned by the service interaction server to the first user terminal may be a game room number, and the service interaction server generates a scanable code by using the game room number allocated by the first user terminal. For example, the scannable code can be a graphic code such as a two-dimensional code or a one-dimensional code or the like. The business interaction server embeds the generated two-dimensional code into the business interaction page and sends it to the first user terminal. After receiving the business interaction page, the first user terminal can output it to the large screen connected to it for display. It should be understood that, in order to facilitate the user to participate in the interactive service, the first user terminal may output the business interaction page to the large screen display, so that the user can observe the state of his or her business interaction.

Through the above steps, the first user terminal obtains a business interaction page. Among them, the business interaction page can be a game interactive page, for example, a plane war, a racing game, etc., and can also be an interactive page for other businesses.

The service interaction method according to an exemplary embodiment of the present application is described below with reference to FIG. 2 to FIG. 8 in conjunction with the application scenario of FIG. 1A. It should be noted that the above application scenarios are only for the purpose of facilitating understanding of the spirit and principle of the present application, and the embodiments of the present application are not limited in this respect. Rather, embodiments of the present application can be applied to any scenario that is applicable.

As shown in FIG. 2, it is a schematic diagram of an implementation process of the service interaction method provided by the first user terminal in the embodiment of the present application, which may include the following steps:

S21. The first user terminal receives a service interaction join request sent by the second user terminal.

In a specific implementation, if the user who uses the second user terminal (ie, the second user above) wishes to join the business interaction, the service interaction joining request may be sent to the business interaction server by using the display content included in the business interaction page, where Carrying a second terminal identifier of the second user terminal.

In a specific implementation, the user can scan the scannable code in the service interaction page by using the two-dimensional code scanning function provided by the instant messaging client installed in the second user terminal. The scannable code can be a graphic code, such as a two-dimensional code or a one-dimensional code or the like. Scanning the scannable code by the second user terminal triggers the second user terminal to send a service interaction join request to the instant communication server, where the first user identifier currently registered by the user to the instant messaging client is carried. After scanning the two-dimensional code, the second user terminal enters a business interaction start interface. The display content of the business interaction start interface includes the user's life value, score value, and the like, and the user can trigger the game start by clicking the business interaction start button in the business interaction start page. It should be noted that the start button is in an inoperable state before receiving a successful response message returned by the service interaction server, for example, a grayscale image display may be employed.

After receiving the service interaction joining request sent by the second user terminal, the instant messaging server returns an authorization request to the second user terminal. After the user agrees to authorize, the instant messaging server extracts user information such as the corresponding user avatar according to the first user identifier, and sends a service interaction joining request to the service interaction server. The service interaction server adds a request for the service interaction, assigns a second user identifier to the corresponding user, and adds the second user identifier to the current online user list. Among them, all users in the current online user list are users participating in the interactive game. The second user identifier may be the same as the first user identifier, and may be a user identifier independently assigned by the service interaction server, for example, a user serial number that may be allocated according to the order in which the user joins the service interaction. The service server records a correspondence between the second terminal identifier, the first user identifier, and the second user identifier. The instant messaging server and the business interaction server are pre-associated, and the two can share the user database. The service interaction server sends a service interaction join request to the first user terminal, where the second user identifier, the user information of the current user, and the current number of online users are carried.

S22. The first user terminal updates the service interaction page according to the user information carried in the service interaction joining request.

In this step, the first user terminal generates the user icon corresponding to the user according to the user information such as the user avatar carried in the interaction request, displays the user icon on the service interaction page, and updates the current online user number. Wait. FIG. 3 is a schematic diagram of a service interaction page in an embodiment of the present application. As shown in FIG. 3, in the business interaction page 30, there are a user icon 31 and a current online user number 32.

Afterwards, the first user terminal returns a response message indicating that the service interaction is successfully added to the service interaction server, and the service interaction server returns a response message that the service interaction is successfully added to the second user terminal. According to the embodiment of the present application, the service interaction server may carry information such as the second user identifier that is allocated to the second user terminal in the response message returned to the second user terminal.

After receiving the response message that the service interaction is successfully added, the second user terminal modifies the start button in the service interaction start interface to be in an operable state. For example, modify the start button to highlight and modify the user health and score values in the business interaction start interface to the initial value. At this point, the process of joining the interactive business is completed.

The user clicks the business interaction start button to trigger the start of the business interaction. In order to facilitate the description, the following is an example of the business interaction for the aircraft war game. As shown in FIG. 4, it is a schematic diagram of a game interaction interface displayed by the second user terminal. The interactive interface 40 includes a game interaction area 41. The user controls the flight direction of the aircraft through the button 42 displayed in the interactive area. The interactive interface 40 further includes a weapon type selection button, including a bullet selection button 43 and a missile selection button 44. When the bullet selection button 43 is clicked, a bullet can be fired. When the missile selection button 44 is clicked, the missile can be launched.

The user operates on the business interaction interface, and the second user terminal collects the business interaction data according to the user operation. In a specific implementation, the second user terminal may send the collected service interaction data to the first user terminal by using the service interaction server according to the process shown in FIG. 5:

S51. The second user terminal sends the collected service interaction data to the service interaction server.

The second terminal identifier is carried in the sent service interaction data. The service interaction data may include at least one of the following data: one is bonus data, and the other is deduction data, the first user terminal calculates the user's score according to the bonus data and the deduction data, and increases the vital value data. And reducing the health value data, the first user terminal calculates the user residual life value based on the two data. In a specific implementation, the game operation data may further include displacement data of the object in the game according to an operation of the user, and the displacement data may include moving direction information and moving distance information of the object in the game. The first user terminal calculates the display position of the avatar corresponding to the user on the large screen according to the displacement data, and re-renders the displayed page.

S52. The service interaction server sends the received service interaction data to the first user terminal.

In a specific implementation, the service interaction server may periodically send the service interaction data collected by the second user terminal to the first user terminal, for example, every 100 milliseconds.

S53. The first user terminal calculates user state information according to the received service interaction data.

According to the embodiment of the present application, the user status information includes a life value corresponding to the user, an interaction score value corresponding to the user, and display position information of the user avatar.

S54. The first user terminal updates the service interaction page according to the user status information.

Based on this, in the step, the first user terminal may update the life value corresponding to the user avatar displayed in the service interaction page according to the life value; and update the service interaction page according to the interaction score value. The interaction score value corresponding to the user avatar displayed in the user; and updating the location of the user avatar displayed in the business interaction page according to the display location information of the user avatar.

S55. The first user terminal sends the calculated user state information to the service interaction server.

S56. The service interaction server determines, according to the received health value in the user state information, whether the user life value is 0. If yes, step S57 is performed; otherwise, step S512 is performed.

S57. The service interaction server sends a first notification message that the service interaction ends to the second user terminal.

The first notification message carries the user status information received in step S55.

S58. After receiving the first notification message, the second user terminal ends the service interaction.

According to the embodiment of the present application, the foregoing step S56 may also set other business interaction end conditions, for example, the preset timing end or the receipt of the game end instruction. That is, the business interaction server can judge the end of the business interaction according to the life value of the user status information being 0, or the preset timing is over, or receiving the game end instruction.

During specific implementation, after the second user terminal ends the business interaction, the business interaction end page is displayed, as shown in FIG. 6 . In the business interaction end page 60, the user may choose to come back to the next game 61 or return to the home page 62 to restart the game or return to the home page. On the game business interaction end page, the total score information 63 of the current business interaction is displayed.

S59. The service interaction server determines the electronic resource obtained by the user according to the score information of the user.

In the second notification message, the user's final score information and the first user identifier may be carried.

S510. The service interaction server sends an electronic resource sending request to the instant messaging server.

In the electronic resource sending request, the first user identifier may be carried. The electronic resources issued may be a certain amount of cash red packets or coupons, full reduction coupons, vouchers, and the like.

S511. The instant messaging server issues corresponding electronic resources to the user, and the process ends.

In this step, the instant messaging server may send the corresponding electronic resource to the electronic account of the corresponding user according to the first user identifier carried in the electronic resource sending request. The electronic resource can be generated by an instant messaging server.

S512. The service interaction server sends the received user status information to the second user terminal.

S513. The second user terminal modifies the displayed content according to the received user state information, and returns to step S51.

For example, the second user terminal modifies the displayed user life residual value according to the life value therein, and modifies the user's current score or the like according to the score information therein.

For a better understanding of the embodiments of the present application, the specific implementation process of the embodiment of the present application is described in detail below with reference to the application scenario of FIG. 1A, and the following steps are performed as shown in FIG. 7 .

S71. The first user terminal sends a game interaction service start request to the service interaction server.

The first user terminal may be an electronic device with a browser installed. For example, the first user terminal is used by a merchant and the first user terminal is a computing device. The merchant can send a game interaction service start request to the service interaction server by using the computer with the browser installed, and the first terminal identifier of the first user terminal can be carried.

S72. The service interaction server allocates a game interaction room number to the first user terminal, and generates a two-dimensional code according to the game interaction room number allocated for the first user terminal.

In this step, the service interaction server allocates a game interaction room number to the first user terminal according to the first terminal identifier, and generates a two-dimensional code according to the game interaction room number allocated for the first user terminal, and adds the content to the webpage game page, and the merchant passes the The large screen displays the web game page, and the user can join the game interaction through the QR code displayed on the page.

S73. The service interaction server returns a webpage game interaction page to the first user terminal.

S74. The first user terminal outputs the received webpage game interaction page to a large screen display.

In this step, the merchant can connect the first user terminal and the large screen through a VGA (Video Graphics Array) interface, and display the screen content of the computer display by means of projection, and of course, can also display by other image output technologies.

S75. The second user terminal sends a game interaction service join request to the service interaction server.

In this step, the user can scan the two-dimensional code displayed on the large screen through the instant messaging client installed in the second user terminal, and trigger the second user terminal to send a game interaction join request to the interactive service server. The second user terminal may be a portable electronic device such as a user's mobile phone or tablet. On the other hand, after the scanning of the two-dimensional code is successful, the second user terminal enters the display game start interface.

After receiving the game interaction service joining request sent by the second user terminal, the instant messaging server returns an authorization request to the second user terminal, and after the user authorizes, sends a game interaction service joining request of the second user terminal to the service interaction server, where Carrying user information registered by the user on the instant messaging server, for example, a username, a user avatar, and the like.

S76. The service interaction server allocates a user identifier to the second user terminal.

In this step, in order to facilitate the service interaction server to distinguish the game data sent by different user terminals, the service interaction server needs to assign a user identifier to each user, and add the corresponding user identifier to the current user identifier set. The user identifier assigned by the service interaction server to the second user terminal may be the same as the user identifier registered by the user in the instant communication server involved in step S75, or may be an independent user identifier. For example, the service interaction server may be the first. A user number assigned by the user terminal. In this embodiment, the service interaction server also needs to record the correspondence between the user identity assigned to the user and the user identity registered by the user in the instant messaging server.

S77. The service interaction server sends a new user join notification to the first user terminal.

In this step, the service interaction server sends a new user join notification to the first user terminal, where the user identifier of the newly added user, the user avatar, and the current number of online game users are carried.

S78. The first user terminal generates display information of the newly added user on the game page and outputs the display to the large screen.

In this step, the first user terminal generates a display display rendering display of the newly added user according to the received user identifier and the user avatar, and outputs the display to the large screen, and modifies the currently displayed online game user number according to the number of online game users. In a specific implementation, only the game related data may be displayed in the game interaction page displayed by the first user terminal, and the number of online users may not be displayed.

Through this step, the newly added user's avatar is added to the game interactive page displayed on the large screen.

Thereafter, the first user terminal returns a response message of successful user joining to the service interaction server, the service interaction server returns a response message of successful joining to the second user terminal, and the second user terminal updates the game start interface. According to the embodiment of the present application, the second user terminal updates the user life status bar displayed in the interface, and the user score value and the like are initial values. At this point, the process of the user joining the interactive game is completed, and the user can interact with the game. According to the embodiment of the present application, the process of the user performing the game interaction may include the following steps:

S79. The second user terminal sends the user's game operation data to the service interaction server according to the user operation.

According to the embodiment of the present application, the user triggers the start of the game by clicking the play button of the game start interface, and the second user terminal collects the game operation data according to the user operation and sends the game operation data to the service interaction server. The game operation data sent by the second user terminal should carry the user identifier assigned by the service interaction server.

S710. The service interaction server sends the received game operation data to the first user terminal.

According to the embodiment of the present application, the service interaction server may accumulate game operation data within a certain period of time and send the data to the first user terminal. For example, the business interaction server can transmit 100 milliseconds of game operation data to the first user terminal.

S711. The first user terminal calculates the remaining life value, the score information, and the display location information of the user avatar according to the received game operation data.

In this step, the game operation data may involve the following types of data: one is bonus data, and the other is deduction data, the first user terminal calculates the user's score according to the bonus data and the deduction data, and increases the health value. The data and the reduced vital value data, the first user terminal calculates the user residual life value based on the two data. According to an embodiment of the present application, the game operation data may further include displacement data, the displacement data may include direction information and moving distance information, and the first user terminal calculates a display position of the avatar corresponding to the user on the large screen according to the displacement data and displays the The page is rendered again.

S712. The first user terminal returns the user residual life value and the score information to the service interaction server.

S713. The service interaction server sends the user residual life value and score information to the second user terminal.

S714. The second user terminal modifies the displayed user life value and score information.

In this step, the second user terminal modifies the user's life value 45 and the score 46 on the display interface according to the received user residual life value and score information, and the second user terminal display interface is as shown in FIG. 4 .

S715. The service interaction server determines whether the user residual life value is zero. If yes, step S716 is performed, and if no, step S79 is performed.

S716. The service interaction server notifies the second user terminal that the game is over, and determines the electronic resource issued to the user according to the current score of the user.

S717: The service interaction server sends an electronic resource issuance request to the instant messaging server.

In this step, the service interaction server sends an electronic resource issuance request to the instant communication server according to the electronic resource determined in step S716, where the user identifier and the electronic resource to be issued are carried.

It should be noted that the user identifier carried here is the user identifier registered by the user on the instant messaging server. If the service interaction server allocates an independent user identifier to the user in step S76, in this step, the service interaction server needs to be based on The recorded correspondence between the user identifier assigned by the user and the user identifier registered by the user on the instant messaging server converts the self-assigned user identifier into the user identifier registered on the instant messaging server.

S718. The instant messaging server sends an electronic resource issuance notification to the second user terminal according to the user identifier.

In the embodiment of the present application, when the service interaction server receives the service interaction request, the service interaction page is generated for the request and returned to the requester to output the display, and the user can request to join the service interaction through the display content in the service interaction page, thereby realizing The business interaction based on the Web technology, because there is no need to add additional hardware devices, and the user participates in the business interaction also downloads the installed and executed APP, thereby reducing the hardware cost of the business interaction and saving the resource overhead of the user terminal participating in the business interaction.

Correspondingly, the embodiment of the present application further provides a service interaction method implemented by the service interaction server, as shown in FIG. 8, which may include the following steps:

S81. Receive a service interaction join request sent by the second user terminal through the instant messaging server.

The service interaction join request carries the user information of the user who requests to join the service interaction, where the service interaction join request is the display content included in the service interaction page displayed by the second user terminal by using the first user terminal. Sent.

S82. Send the service interaction join request to the first user terminal, so that the first user terminal updates the service interaction page according to the user information.

According to the embodiment of the present application, before receiving the service interaction joining request sent by the second user terminal through the instant messaging server, the following steps may be further included:

Step 1: receiving a service interaction start request sent by the first user terminal;

Step 2: Generate a service interaction page for the service interaction start request and send the message to the first user terminal.

The service interaction page is generated for the service interaction start request, and specifically includes:

Assigning a service identifier to the first user terminal for the service interaction start request;

Generating a scannable code including the service identifier;

Generating the business interaction page according to the scannable code.

Based on this, the service interaction joining request is sent by the second user terminal by scanning a scannable code included on the service interaction page.

According to the embodiment of the present application, the service interaction method implemented by the service interaction server may further include the following steps:

Step 1: Receive service interaction data sent by the second user terminal.

Step 2: Forward the service interaction data to the first user terminal, so that the first user terminal updates the service interaction page according to the service interaction data.

Based on the same inventive concept, the embodiment of the present application further provides a service interaction system and a service interaction device implemented by the first user terminal and the service interaction server respectively, and the principle of solving the problem by the device and the system is similar to the foregoing service interaction method. Therefore, the implementation of the above devices and systems can be referred to the implementation of the method, and the repeated description will not be repeated.

A specific application scenario of an embodiment of the present application is described below.

The mall's merchants have large screens that connect the big screen to their computer (or other computing device), and the computer is connected to the network. The merchant opens the browser on the computer, enters the display address of the game interaction in the browser, and requests the game interaction page from the game interaction server. The game interaction server returns the game interactive webpage to the merchant's computer, and displays a QR code that can be added to the game on the game interactive webpage. The user scans the QR code on the game interactive webpage with the scan code function of the instant messaging application on the mobile phone, and opens the game interactive page. At this time, the mobile terminal and the large screen establish a connection and communicate in real time through the game interaction server and the instant messaging application server. The mobile phone and the game interactive server establish a long connection, and then the various rich operations of the user on the mobile phone become data that is forwarded to the large screen through the game interactive server. The results of the games that the user participates in on the same large screen, such as scores, etc., are fed back to the phone. The scores accumulated by the user in the interactive experience will be issued into corresponding vouchers through the instant messaging application payment after the end.

As shown in FIG. 9, it is a schematic structural diagram of a service interaction system provided by an embodiment of the present application, including a first user terminal 91, a service interaction server 92, a second user terminal 93, and an instant messaging server 94, where:

The first user terminal 91 is configured to request a service interaction page from the service interaction server 92 and display the same;

The second user terminal 93 is configured to send a first service interaction join request to the instant messaging server 94 by using the display content included in the service interaction page, where the first service interaction join request carries a user First user identification;

The instant messaging server 94 is configured to send a second service interaction join request to the service interaction server 92, where the second service interaction join request carries user information that is found according to the first user identifier;

The service interaction server 92 is configured to forward the second service interaction join request to the first user terminal 91.

According to the embodiment of the present application, the first user terminal 91 is configured to send a service interaction start request to the service interaction server 92, and output a service interaction page that is displayed by the service interaction server 92 for the service interaction start request. ;

The service interaction server 92 is specifically configured to generate a service interaction page for the service interaction start request, and send the service interaction page to the first user terminal 91.

According to the embodiment of the present application, the service interaction server 92 is configured to allocate a service identifier to the first user terminal 91 for the service interaction start request, and generate a scannable code including the service identifier. The scan code generates the business interaction page.

According to the embodiment of the present application, the second user terminal 93 is configured to scan a scannable code included on the service interaction page, and send the first service interaction join request to the instant messaging server 94.

According to the embodiment of the present application, the second user terminal 93 is further configured to send service interaction data to the service interaction server 92.

The service interaction server 92 is further configured to forward the received service interaction data to the first user terminal 91.

The first user terminal 91 is further configured to determine user status information according to the service interaction data; and update the service interaction page according to the user status information.

According to an embodiment of the present application, the user information includes a user avatar;

The first user terminal 91 is configured to generate a user icon corresponding to the user according to the user avatar, and display the user icon on the service interaction page.

According to an embodiment of the present application, the user status information includes display location information of the user icon;

The first user terminal 91 is configured to update a display position of the user icon displayed in the service interaction page according to the display location information of the user icon.

As shown in FIG. 10, it is a schematic structural diagram of a service interaction apparatus implemented by a first user terminal side in the embodiment of the present application, which may include:

The display unit 100 is configured to obtain a business interaction page from the business interaction server and display the same;

The first receiving unit 101 is configured to receive a service interaction joining request sent by the second user terminal, where the service interaction joining request is sent by the second user terminal by using the display content included in the service interaction page by using a service interaction server. The service interaction joining request carries user information of a user requesting to join the business interaction;

The page update unit 102 is configured to update the service interaction page according to the user information.

According to the embodiment of the present application, the service interaction device implemented by the first user terminal may further include:

a first sending unit, configured to send a service interaction start request to the service interaction server;

The second receiving unit is configured to receive and display the service interaction page returned by the service interaction server for the service interaction request.

According to an embodiment of the present application, the display content includes a scannable code for joining a service interaction, where the scannable code includes a service identifier allocated by the service interaction server for the service interaction start request; An interactive join request is sent to the service server by the user by scanning the scannable code.

According to an embodiment of the present application, the service interaction apparatus implemented by the first user terminal may further include a third receiving unit, a determining unit, and a second sending unit, where:

The third receiving unit is configured to receive service interaction data sent by the user terminal by using the service interaction server;

The determining unit is configured to determine user status information according to the service interaction data;

The page update unit is further configured to update the service interaction page according to the user status information;

The second sending unit is configured to send the user status information to the user terminal by using the service interaction server.

According to an embodiment of the present application, the user information includes a user avatar;

The page update unit is configured to generate a user icon corresponding to the user according to the user avatar, and display the user icon on the service interaction page.

According to an embodiment of the present application, the user status information includes display location information of the user icon;

The page update unit is configured to update a display position of the user icon displayed in the service interaction page according to the display location information of the user icon.

As shown in FIG. 11 , it is a schematic structural diagram of a service interaction device implemented on a service interaction server side, which may include:

The fourth receiving unit 111 is configured to receive a service interaction join request sent by the second user terminal by using an instant messaging server.

The service interaction join request carries the user information of the user who requests to join the service interaction, where the service interaction join request is the display content included in the service interaction page displayed by the second user terminal by using the first user terminal. Sent.

The third sending unit 112 is configured to send the service interaction join request to the first user terminal, so that the first user terminal updates the service interaction page according to the user information.

According to the embodiment of the present application, the service interaction device implemented by the service interaction server side may further include:

a fifth receiving unit, configured to receive a service interaction start request sent by the first user terminal;

a page generating unit, configured to generate a business interaction page for the business interaction start request;

And a fourth sending unit, configured to send the service interaction page generated by the page generating unit to the first user terminal.

According to the embodiment of the present application, the page generating unit is specifically configured to allocate a service identifier to the first user terminal for the service interaction start request, generate a scannable code including the service identifier, and scan according to the scan The code generates the business interaction page.

According to an embodiment of the present application, the service interaction join request is sent to the instant messaging server by the second user terminal by scanning a scannable code included on the service interaction page.

According to the embodiment of the present application, the service interaction device implemented by the service interaction server side may further include:

a sixth receiving unit, configured to receive service interaction data sent by the second user terminal;

And a fifth sending unit, configured to forward the service interaction data to the first user terminal, so that the first user terminal updates the service interaction page according to the service interaction data.

For the convenience of description, the above parts are respectively divided into modules (or units) according to functions. Of course, the functions of each module (or unit) can be implemented in the same software or hardware in the implementation of the present application.

Having described the business interaction method and apparatus of the exemplary embodiment of the present application, next, an apparatus for business interaction according to another exemplary embodiment of the present application is introduced.

Those skilled in the art will appreciate that various aspects of the present application can be implemented as a system, method, or program product. Therefore, various aspects of the present application may be specifically implemented in the form of a complete hardware implementation, a complete software implementation (including firmware, microcode, etc.), or a combination of hardware and software implementations, which may be collectively referred to herein. "Circuit," "module," or "system."

In some possible implementations, the service interaction apparatus according to the present application may include at least one processing unit and at least one storage unit. Wherein the storage unit stores program code, when the program code is executed by the processing unit, causing the processing unit to perform the business interaction method according to various exemplary embodiments of the present application described in the present specification. step. For example, the processing unit may perform step S21 as shown in FIG. 2, the first user terminal receives the service interaction join request sent by the second user terminal, and step S22, the first user terminal carries according to the service join interaction request. User information updates the business interaction page.

The business interaction device 120 according to this embodiment of the present application is described below with reference to FIG. The service interaction device 120 shown in FIG. 12 is merely an example, and should not impose any limitation on the functions and scope of use of the embodiments of the present application.

As shown in Figure 12, the business interaction device 120 is represented in the form of a general purpose computing device. The components of the service interaction device 120 may include, but are not limited to, the at least one processing unit 121, the at least one storage unit 122, and the bus 123 connecting different system components (including the storage unit 122 and the processing unit 121).

Bus 123 represents one or more of several types of bus structures, including a memory bus or memory controller, a peripheral bus, a processor, or a local bus using any of a variety of bus structures.

The storage unit 122 may include a readable medium in the form of volatile memory, such as random access memory (RAM) 1221 and/or cache memory 1222, and may further include a read only memory (ROM) 1223.

The storage unit 122 can also include a program/utility 1225 having a set (at least one) of the program modules 1224, such program modules 1224 including but not limited to: an operating system, one or more applications, other program modules, and program data, Implementations of the network environment may be included in each or some of these examples.

The business interaction device 120 can also be in communication with one or more external devices 124 (eg, a keyboard, pointing device, etc.), and can also communicate with one or more devices that enable the user to interact with the business interaction device 120, and/or The service interaction device 120 can communicate with any device (e.g., router, modem, etc.) that is in communication with one or more other computing devices. This communication can take place via an input/output (I/O) interface 125. Moreover, the service interaction device 120 can also communicate with one or more networks (e.g., a local area network (LAN), a wide area network (WAN), and/or a public network, such as the Internet) via the network adapter 126. As shown, network adapter 126 communicates with other modules of service interaction device 120 via bus 123. It should be understood that although not shown in the figures, other hardware and/or software modules may be utilized in conjunction with the service interaction device 120, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tapes. Drives and data backup storage systems, etc.

In some possible implementations, various aspects of the service interaction method provided by the embodiments of the present application may also be implemented in the form of a program product, including program code, when the program product is run on a computer device, The program code is for causing a computer device as shown in FIG. 12 to perform the steps in the user attribute information mining method according to various exemplary embodiments of the present application described in the present specification, for example, the computer device can perform as shown in FIG. In step S21, the first user terminal receives the service interaction joining request sent by the second user terminal, and in step S22, the first user terminal updates the service interaction page according to the user information carried in the service joining interaction request.

The program product can employ any combination of one or more readable media. The readable medium can be a readable signal medium or a readable storage medium. The readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the above. More specific examples (non-exhaustive lists) of readable storage media include: electrical connections with one or more wires, portable disks, hard disks, random access memory (RAM), read only memory (ROM), erasable Programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the foregoing.

A program product for business interaction according to an embodiment of the present application, which may employ a portable compact disk read only memory (CD-ROM) and includes program code, and may run on a terminal device. However, the program product of the present application is not limited thereto, and in the present document, the readable storage medium may be any tangible medium containing or storing a program that can be used by or in connection with an instruction execution system, apparatus or device.

The readable signal medium can include a data signal that is propagated in the baseband or as part of a carrier, carrying readable program code. Such propagated data signals can take a variety of forms including, but not limited to, electromagnetic signals, optical signals, or any suitable combination of the foregoing. The readable signal medium can also be any readable medium other than a readable storage medium that can transmit, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.

Program code embodied on a readable medium can be transmitted by any suitable medium, including but not limited to wireless, wireline, optical cable, RF, etc., or any suitable combination of the foregoing.

Program code for performing the operations of the present application may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C++, etc., including conventional procedural Programming language—such as the "C" language or a similar programming language. The program code can execute entirely on the user computing device, partially on the user device, as a stand-alone software package, partially on the remote computing device on the user computing device, or entirely on the remote computing device or server. Execute on. In the case of a remote computing device, the remote computing device can be connected to the user computing device via any kind of network, including a local area network (LAN) or wide area network (WAN), or can be connected to an external computing device (eg, utilizing Internet services) The provider is connected via the Internet).

In some other possible implementations, the service interaction apparatus according to the present application may include at least one processing unit and at least one storage unit. Wherein the storage unit stores program code, when the program code is executed by the processing unit, causing the processing unit to perform the business interaction method according to various exemplary embodiments of the present application described in the present specification. step. For example, the processing unit may perform step S81 as shown in FIG. 8 , receive a service interaction join request sent by the second user terminal through the instant messaging server, and step S82, send the service interaction to the first user terminal to join. And requesting, by the first user terminal, to update the service interaction page according to the user information.

The service interaction device of this embodiment is similar to the structure of the service interaction device shown in FIG. 12, and details are not described herein again.

In some possible implementations, various aspects of the business interaction method provided by the present application may also be implemented in the form of a program product, including program code, when the program product is run on a computer device, the program code A step in the computer device for causing the computer device to perform the user attribute information mining method according to various exemplary embodiments of the present application described in the present specification, for example, the computer device may perform step S81 as shown in FIG. Receiving a service interaction joining request sent by the second user terminal through the instant messaging server, in step S82, sending the service interaction joining request to the first user terminal, so that the first user terminal updates the service according to the user information. Interactive page.

It should be noted that although several devices or sub-devices for devices for instant messaging applications are mentioned in the detailed description above, such division is merely not mandatory. Indeed, in accordance with embodiments of the present application, the features and functions of the two or more devices described above may be embodied in one device. Conversely, the features and functions of one of the devices described above can be further divided into multiple devices.

Furthermore, although the operations of the method of the present application are described in a particular order in the figures, this is not a requirement or implied that the operations must be performed in the particular order, or all the operations shown must be performed to achieve the desired results. Additionally or alternatively, certain steps may be omitted, multiple steps being combined into one step, and/or one step being broken down into multiple steps.

While the spirit and the principles of the present application have been described with reference to a number of specific embodiments, it should be understood that the invention is not limited to the specific embodiments disclosed. Benefits, this division is only for the convenience of expression. The present application is intended to cover various modifications and equivalents

Claims (24)

1. A method for interacting with a service, comprising: on a first terminal,

   Request a business interaction page from the business interaction server and display a business interaction page;

   Receiving a service interaction join request sent by the second user terminal, where the service interaction join request is sent by the second user terminal by using the display content included in the service interaction page, and the service interaction join request Carrying user information of a user requesting to join a business interaction;

   Updating the business interaction page according to the user information.
2. The method of claim 1, wherein the requesting the business interaction page from the business interaction server and displaying the business interaction page comprises:

   Sending a business interaction start request to the business interaction server;

   Receiving and displaying the business interaction page returned by the business interaction server for the business interaction request.
3. The method according to claim 2, wherein the display content includes a scannable code for joining a business interaction, and the scannable code includes the business interaction server that is allocated for the business interaction start request. The service identification request is sent to the service server by scanning the scanable code for the user.
4. The method of claim 1, 2 or 3, further comprising:

   Receiving service interaction data sent by the second user terminal through the service interaction server; and

   Determining user status information according to the service interaction data;

   Updating the business interaction page according to the user status information;

   Transmitting the user status information to the second user terminal by using the service interaction server.
5. The method of claim 4 wherein said user information comprises a user avatar;

   Updating the service interaction page according to the user information, specifically:

   Generating a user icon corresponding to the user according to the user avatar; and

   The user icon is displayed on the business interaction page.
6. The method of claim 5 wherein said user status information comprises display location information of a user icon;

   Updating the service interaction page according to the user status information, specifically:

   Updating the display position of the user icon displayed in the business interaction page according to the display location information of the user icon.
7. A method of business interaction, characterized in that it comprises:

   And receiving, by the second user terminal, a service interaction joining request sent by the instant messaging server, where the service interaction joining request carries user information of a user requesting to join the service interaction, where the service interaction joining request is used by the second user terminal The display content included in the business interaction page displayed by a user terminal is sent;

   Sending the service interaction join request to the first user terminal, so that the first user terminal updates the service interaction page according to the user information.
8. The method of claim 7, wherein before receiving the service interaction joining request sent by the second user terminal through the instant messaging server, the method further comprises:

   Receiving a service interaction start request sent by the first user terminal;

   Generating a business interaction page for the business interaction start request and transmitting the same to the first user terminal.
9. The method of claim 8, wherein the generating a business interaction page for the business interaction start request comprises:

   Assigning a service identifier to the first user terminal for the service interaction start request;

   Generating a scannable code including the service identifier;

   Generating the business interaction page according to the scannable code.
10. The method of claim 9, wherein the service interaction join request is sent by the second user terminal by scanning a scannable code contained on the service interaction page.
11. The method according to any one of claims 7 to 10, further comprising:

    Receiving service interaction data sent by the second user terminal;

    Forwarding the service interaction data to the first user terminal, so that the first user terminal updates the service interaction page according to the service interaction data.
12. A service interaction method, configured for a first user terminal, where the first user terminal includes a processor and a memory, wherein the method includes:

    Request a business interaction page from the business interaction server and display a business interaction page;

    Receiving a service interaction join request sent by the second user terminal, where the service interaction join request is sent by the second user terminal by using the display content included in the service interaction page, and the service interaction join request Carrying user information of a user requesting to join a business interaction;

    Updating the business interaction page according to the user information.
13. The method of claim 12, wherein the requesting the business interaction page from the business interaction server and displaying the business interaction page comprises:

    Sending a business interaction start request to the business interaction server;

    Receiving and displaying the business interaction page returned by the business interaction server for the business interaction request.
14. The method according to claim 13, wherein the display content includes a scannable code for joining a business interaction, and the scannable code includes the service interaction server for allocating the service interaction start request. The service identification request is sent to the service server by scanning the scanable code for the user.
15. The method of claim 12, 13 or 14, further comprising:

    Receiving service interaction data sent by the second user terminal through the service interaction server; and

    Determining user status information according to the service interaction data;

    Updating the business interaction page according to the user status information;

    Transmitting the user status information to the second user terminal by using the service interaction server.
16. The method of claim 15 wherein said user information comprises a user avatar;

    Updating the service interaction page according to the user information, specifically:

    Generating a user icon corresponding to the user according to the user avatar; and

    The user icon is displayed on the business interaction page.
17. The method of claim 16 wherein said user status information comprises display location information of a user icon;

    Updating the service interaction page according to the user status information, specifically:

    Updating the display position of the user icon displayed in the business interaction page according to the display location information of the user icon.
18. A business interaction method for a computing device, the computing device comprising a processor and a memory, wherein the method comprises:

    And receiving, by the second user terminal, a service interaction joining request sent by the instant messaging server, where the service interaction joining request carries user information of a user requesting to join the service interaction, where the service interaction joining request is used by the second user terminal The display content included in the business interaction page displayed by a user terminal is sent;

    Sending the service interaction join request to the first user terminal, so that the first user terminal updates the service interaction page according to the user information.
19. The method of claim 18, further comprising: before receiving the service interaction join request sent by the second user terminal through the instant messaging server, further comprising:

    Receiving a service interaction start request sent by the first user terminal;

    Generating a business interaction page for the business interaction start request and transmitting the same to the first user terminal.
20. The method of claim 19, wherein the generating a business interaction page for the business interaction start request comprises:

    Assigning a service identifier to the first user terminal for the service interaction start request;

    Generating a scannable code including the service identifier;

    Generating the business interaction page according to the scannable code.
21. The method of claim 20, wherein the service interaction join request is sent by the second user terminal by scanning a scannable code contained on the service interaction page.
22. The method according to any one of claims 18 to 21, further comprising:

    Receiving service interaction data sent by the second user terminal;

    Forwarding the service interaction data to the first user terminal, so that the first user terminal updates the service interaction page according to the service interaction data.
23. A service interaction apparatus, comprising: at least one processor, and at least one memory, wherein the memory stores program code, when the program code is executed by the processor, causing the processor The steps of the method of any one of claims 1 to 6 or 7 to 11.
24. A computer readable storage medium, comprising program code for causing the computing device to perform claims 1 to 6 or claim 7 when the program product is run on a computing device -11 The steps of any of the methods described.

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