WO2018209896A1 - 柜员机控制方法、装置、系统、计算机设备和存储介质 - Google Patents
柜员机控制方法、装置、系统、计算机设备和存储介质 Download PDFInfo
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- WO2018209896A1 WO2018209896A1 PCT/CN2017/108261 CN2017108261W WO2018209896A1 WO 2018209896 A1 WO2018209896 A1 WO 2018209896A1 CN 2017108261 W CN2017108261 W CN 2017108261W WO 2018209896 A1 WO2018209896 A1 WO 2018209896A1
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- teller machine
- abnormal
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- geographic location
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
Definitions
- the present application relates to the field of computers, and in particular, to a teller machine control method, apparatus, system, computer device and storage medium.
- the teller machine is a highly sophisticated mechatronic device that provides great convenience for users to handle business.
- the control of the teller machine fails, the business handled by the user will also fail due to the failure of the control, which brings great inconvenience and bad experience to the user.
- a teller machine control method comprising:
- a teller machine control method comprising:
- the ATM When there is a control abnormality, the ATM is abnormal, and the ATM sign of the abnormal teller machine and the operation information that has been performed are sent to the server;
- a teller machine control method comprising:
- the operation information after the operation interruption position continues to be received.
- a teller machine control device comprising:
- a first receiving module configured to receive the identifier of the teller machine sent by the abnormal teller machine and the operation information that has been performed
- a determining module configured to determine a geographic location of the abnormal teller machine according to the identifier of the ATM of the abnormal teller machine;
- a first acquiring module configured to acquire a normal teller machine that is less than a preset distance from the geographic location and is in an idle state
- a first sending module configured to send the performed operation information to the normal teller machine; send a geographic location of the normal teller machine to the abnormal teller machine to prompt a user of a geographic location of the normal teller machine.
- a teller machine control device comprising:
- a storage module configured to store the operation information that has been performed
- a detection module configured to detect whether there is a control abnormality
- a second sending module configured to prompt the teller machine to be abnormal when there is a control abnormality, and send the ATM sign of the abnormal teller machine and the operation information that has been performed to the server;
- a second receiving module configured to receive and display a geographic location of the normal teller machine sent by the server.
- a teller machine control device comprising:
- a third receiving module configured to receive the performed operation information sent by the server
- a second acquiring module configured to acquire, according to the performed operation information, an operation interruption position when the abnormality of the abnormal teller machine is abnormal
- a supplemental module configured to supplement operation information before the operation interruption position according to the performed operation information
- the third receiving module is further configured to continue to receive operation information after the operation interruption position.
- a teller machine control system the system comprising:
- An abnormal teller machine for storing the operation information that has been performed; detecting whether there is a control abnormality; when there is a control abnormality, prompting the teller machine to be abnormal, and sending the ATM sign of the abnormal teller machine and the operation information that has been performed to the server; Receiving and displaying the geographic location of the normal teller machine sent by the server;
- a server configured to receive the identifier of the teller machine sent by the abnormal teller machine and the operation information that has been performed; determine the geographic location of the abnormal teller machine according to the identifier of the ATM of the abnormal teller machine; obtain a distance from the geographic location that is less than a preset distance, and a normal teller machine in an idle state; transmitting the performed operation information to the normal teller machine; transmitting a geographic location of the normal teller machine to the abnormal teller machine to prompt a user of a geographic location of the normal teller machine;
- a normal teller machine configured to receive the performed operation information sent by the server; and obtain an operation interruption position when the abnormality of the abnormality of the abnormality of the ATM is performed according to the operation information that has been performed; and supplement the operation according to the operation information that has been performed The operation information before the interruption position is operated; the operation information after the operation interruption position is continued to be received.
- a computer device including a memory, a processor, and stored in a memory and capable of being processed Computer readable instructions running on the processor, the processor implementing the readable instructions to implement the following steps:
- One or more computer readable non-volatile storage media storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the steps of:
- a computer device comprising a memory, a processor, and computer readable instructions stored on the memory and operative on the processor, the processor executing the computer readable instructions to:
- the teller machine When there is a control abnormality, the teller machine is abnormal, and the ATM sign of the abnormal teller machine and the operation information that has been performed are sent to the server;
- One or more computer readable non-volatile storage media storing computer readable instructions When the computer readable instructions are executed by one or more processors, cause one or more processors to perform the following steps:
- the teller machine When there is a control abnormality, the teller machine is abnormal, and the ATM sign of the abnormal teller machine and the operation information that has been performed are sent to the server;
- a computer device comprising a memory, a processor, and computer readable instructions stored on the memory and operative on the processor, the processor executing the computer readable instructions to:
- the operation information after the operation interruption position continues to be received.
- One or more computer readable non-volatile storage media storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the steps of:
- the operation information after the operation interruption position continues to be received.
- FIG. 1 is a schematic view of a teller machine control system in an embodiment
- FIG. 2 is a flow chart of a method for controlling a teller machine in an embodiment
- FIG. 3 is a flowchart of a verification code generating step in an embodiment
- Figure 4 is a flow chart showing the maintenance steps in an embodiment
- FIG. 5 is a flow chart of a method for controlling a teller machine in still another embodiment
- Figure 6 is a flow chart showing the route planning steps in the embodiment shown in Figure 5;
- Figure 7 is a road map in the embodiment shown in Figure 6;
- FIG. 8 is a flow chart of a method for controlling a teller machine in still another embodiment
- Figure 9 is a flow chart showing the unlocking step in the embodiment shown in Figure 8.
- Figure 10 is a timing diagram of the teller machine control system shown in Figure 1;
- Figure 11 is a schematic structural view of a teller machine control device in an embodiment
- FIG. 12 is a schematic structural view of a teller machine control device in another embodiment
- Figure 13 is a schematic structural view of a teller machine control device in still another embodiment
- FIG. 14 is a schematic structural diagram of a computer device in an embodiment
- 15 is a schematic structural diagram of a computer device in another embodiment
- Figure 16 is a block diagram showing the structure of a computer device in still another embodiment.
- FIG. 1 is a schematic diagram of a teller machine control system according to an embodiment.
- the teller machine control system includes a server and a teller machine deployed to various places.
- the server may be a distributed server. For example, different servers may be deployed according to different locations of the teller machine, and servers in a certain area may manage all the tellers in the area. Or the server can be a centralized server, for example the centralized server can manage all ATMs.
- the teller machine can be deployed to public places, such as banks, subway stations, etc., so that a server can be set up in a bank for managing all the teller machines in the bank, wherein the teller machine can include an abnormal teller machine and a normal teller machine.
- a teller machine control method is provided. This embodiment is exemplified by applying the method to the server in the teller machine control system of FIG. 1 described above.
- the server is operative with computer readable instructions by which the teller control method is implemented.
- the method specifically includes the following steps:
- S202 Receive the identifier of the teller machine sent by the abnormal teller machine and the operation information that has been performed.
- the abnormal teller machine refers to the teller machine whose control is faulty, or the teller machine whose control related to the service being handled is faulty, such as the teller machine whose fingerprint input control is faulty, the teller machine whose camera control is faulty, and the like.
- the teller machine identification refers to an identifier that can uniquely indicate the teller machine, for example, it can be the MAC address (Media Access Control) of the teller machine, the factory identification of the teller machine, and the like.
- the operation information that has been carried out refers to the operation information that the user has performed on the ATM. For example, when the ATM is a bank ATM, the user usually needs to input the application information to the ATM when handling the new bank card service.
- the operation information that has been performed can refer to the input information that has been entered. Application Information.
- S204 Determine the geographic location of the abnormal teller machine according to the ATM identifier of the abnormal teller machine.
- the location of the teller machine needs to be determined when the teller machine is deployed, and in order to conveniently manage the teller machine, the teller machine identifier of the teller machine is usually associated with the geographic location of the teller machine, thereby The teller machine identification of the teller machine can obtain the geographic location of the teller machine.
- S206 Acquire a normal teller machine whose distance from the geographic location is less than a preset distance and is in an idle state.
- the preset distance is determined according to the deployment density of the teller machine in a certain area. For example, if the deployment density of the teller machine in a certain area is relatively large, the preset distance is generally small, if the teller machine in a certain area The deployment density is small, and accordingly the preset distance is generally larger. For example, if the bank is regarded as an area, the deployment density of the teller machine in the area is generally large, and accordingly the preset distance may be small, for example, it may be set to 5 meters, 8 meters, 10 meters, 12 meters, etc.
- the deployment density of the teller machine in the area may be small, and accordingly the preset distance may be relatively large, for example, it may be set to 30 meters, 35 meters, 0.1 kilometers, and the like.
- the preset distance the user can be assigned a new normal teller machine, so that the user can continue the subsequent operations on the new normal teller machine.
- a normal teller machine is an ATM that has not failed any control, or an ATM that has not failed in the control related to the business being processed.
- a normal ATM in an idle state refers to a normal teller machine that is not used by the user, or a normal teller machine that is not used by the user and has no user in the vicinity of the teller machine. This not only ensures that the teller machine is not in use, but also that the teller machine is not to be used. The teller machine can not only configure the normal ATM for the current user, but also ensure that other users use the teller machine normally.
- the operation information that has been performed on the abnormal teller machine to the normal teller machine, so that the normal teller machine can be performed according to the The operation information will be the user's operation Copying, so that the user can continue the operation information that has not been performed.
- S210 Send the geographic location of the normal teller machine to the abnormal teller machine to prompt the user to the normal location of the teller machine.
- the server assigns a normal teller machine to the user, if the information about the normal teller machine is not sent to the user, the user cannot find the normal teller machine, so the server continues to send the geographical location of the normal teller machine to the abnormal teller machine for display. Or generate a voice reminder so that the user can find the normal teller machine.
- the server when in the bank, since the teller machine in the bank can be numbered correspondingly, the geographic location of the normal teller machine can be sent to the abnormal teller machine here. The number of the corresponding normal teller machine can be sent to the abnormal teller machine.
- the server may determine the geographical location of the abnormal teller machine according to the identifier of the abnormal teller machine, and re-allocate the new normal teller machine according to the geographic location of the abnormal teller machine, and send the geographical location of the normal teller machine to the abnormal teller machine. So that the user can find the normal teller machine, and the server sends the operation information that has been performed on the abnormal teller machine to the corresponding normal teller machine, so that the user does not need to re-run the operation on the abnormal teller machine again on the normal teller machine, which is convenient for the user. .
- FIG. 3 is a flowchart of a verification code generating step in an embodiment.
- the verification code generating step may be in step S210 of the embodiment shown in FIG. 2, that is, the geographic location of the normal teller machine.
- the verification code generating step may include:
- S302 Calculate the lock time of the normal teller machine according to the geographical location of the abnormal teller machine and the geographic location of the normal teller machine.
- the lock time refers to the lock time of the normal teller machine.
- the server can calculate the lock time of the normal teller machine according to the geographical location of the abnormal teller machine and the geographic location of the normal teller machine.
- the lock time can be calculated according to the distance between the abnormal teller machine and the normal teller machine and the average speed of the user, and generally In order to improve the user experience, the lock time can be equal to the preset time. The distance between the abnormal teller machine and the normal teller machine is divided by the average speed of the user. This is to prevent the user from wasting time on the road.
- the time can be 3 minutes, 50 seconds, 5 minutes, and the like.
- S304 Send a self-locking command and a lock time to the normal teller machine.
- the server calculates the lock time
- the lock time and the self-locking command are sent to the normal teller machine, so that the normal teller machine performs self-locking.
- the unlock verification code refers to an unlock verification code of the locked normal ATM, and the unlock verification code is used to prevent the normal ATM from being in a self-locking state after the user arrives at the normal teller machine, and the user cannot operate.
- the unlock verification code may be generated by the server according to the mac address of the abnormal teller machine, or the user's ID number, phone number, and the like.
- S308 Send the unlock verification code to the abnormal teller machine and the normal teller machine respectively.
- the server sends the unlock verification code to the abnormal teller machine after generating the unlock verification code, and the abnormal ATM can directly display or unlock the unlock verification code according to the user setting.
- the verification code is sent to the user terminal.
- the abnormal teller machine interface can display the two modes for the user to select. When the user selects the abnormal teller machine to directly display the unlock verification code, the abnormal teller machine directly displays the unlock verification code.
- the user chooses to send the unlock verification code to the user terminal, the user needs to input the terminal identifier of the corresponding user terminal to the abnormal teller machine.
- the user terminal is a mobile phone
- the user needs to input the mobile phone number to the abnormal ATM, so that the abnormal ATM can send the corresponding unlock verification code to the user terminal.
- the abnormal teller does not display the mobile phone. Unlock the verification code.
- the server sends the unlock verification code to the normal teller machine, so that when the normal teller machine receives the unlock verification code input by the user, the unlocking operation can be performed.
- the server can calculate the self-locking time of the normal teller machine according to the geographical location of the abnormal teller machine and the geographical position of the normal teller machine, so that the server assigns the normal teller to the user.
- the server When the machine is in use, the normal teller machine will not be used, and the server generates an unlock verification code, so that only the user who has obtained the unlock verification code can unlock the normal teller machine, ensuring that the teller machine will not be used by other users when the user arrives at the normal teller machine. use.
- FIG. 4 is a flow chart of a maintenance step in an embodiment, which may be performed after the method shown in FIG. 2, and the maintenance step may include:
- S402 Receive abnormal information sent by the abnormal teller machine.
- the abnormality information refers to abnormal information of the control of the abnormal teller machine, and may be, for example, information of the abnormality of the fingerprint control.
- S404 Acquire an abnormality of the abnormal teller machine according to the abnormality information.
- the server may analyze the abnormality of the abnormal ATM control according to the abnormal information sent by the abnormal teller machine.
- the fingerprint control may be based on the information of the abnormality of the fingerprint control to determine whether the fingerprint control is a hardware fault or a software fault.
- S406 Obtain a service personnel identifier that matches the geographical location of the abnormal teller machine.
- the maintenance personnel may be located in different geographical locations, if the maintenance personnel in Shanghai Xuhui District are to repair the ATM in Shanghai Pudong New Area, it will cause manpower waste. Therefore, in order to save human resources, it can be based on the geographical location of the abnormal ATM. Assign maintenance personnel to the abnormal teller machine.
- S408 Send the fault cause and geographical location of the abnormal teller machine to the terminal of the corresponding maintenance personnel according to the maintenance personnel identification.
- the terminal of the maintenance personnel may refer to the mobile phone of the maintenance personnel.
- the fault cause and the geographical location of the abnormal ATM may be sent to the maintenance personnel by means of a short message, so that the maintenance personnel may pre-determine according to the failure reason of the abnormal ATM. For example, it can be judged whether the abnormal teller machine is a software failure or a hardware failure of a certain control, and the abnormality teller machine can be accurately located by the geographical location information, so as to quickly find the abnormal teller machine.
- the server obtains the abnormality information of the abnormal teller machine to pre-determine the cause of the failure of the abnormal teller machine, so that the maintenance personnel can accurately determine the cause of the failure of the abnormal teller machine, and the geographic location of the abnormal teller machine can be Accurately locate the abnormal teller
- the machine sends the fault cause and geographical location of the abnormal teller machine to the maintenance personnel through SMS, so that the maintenance personnel can arrive at the scene in time for maintenance.
- a teller machine control method is provided. This embodiment is exemplified by applying the method to the abnormal teller machine in the teller machine control system of FIG.
- the abnormal teller machine runs computer readable instructions through which the teller control method is implemented.
- the method specifically includes the following steps:
- the abnormal teller machine is initially a normal teller machine.
- the abnormal teller machine may have an abnormality of the control. Therefore, in order to avoid the abnormality of the control, all the operation information that has been performed is lost.
- the operation information can be stored in real time, for example, once every 1 minute, or every time the operation is completed.
- detecting whether there is a control abnormality may be performed by using a flag of the control. For example, when a certain control is abnormal, the corresponding flag position of the control is set, thereby determining whether the flag bit is set by detecting whether the flag bit is set. Whether the control is abnormal.
- the interface of the abnormal teller machine may display corresponding abnormal information, for example, prompting the user that the teller machine is faulty, cannot continue to operate, and prompting the user to match the normal teller machine for the user, and identifying the ATM of the abnormal teller machine And the operational information that has been sent is sent to the server so that the server can assign a new normal ATM to the user.
- abnormal information for example, prompting the user that the teller machine is faulty, cannot continue to operate, and prompting the user to match the normal teller machine for the user, and identifying the ATM of the abnormal teller machine
- the operational information that has been sent is sent to the server so that the server can assign a new normal ATM to the user.
- S508 Receive and display the geographical location of the normal teller machine sent by the server.
- the geographic location of the normal teller machine is sent to the abnormal teller machine, so that the abnormal teller machine can display the geographical location of the normal teller machine, so that the user can quickly find the normal teller machine.
- the geographic location of the normal teller machine can be sent to the abnormal teller machine by sending the corresponding normal teller machine number to the abnormal teller machine, so that the abnormal teller machine can The number of the corresponding normal teller machine is displayed.
- the operation information that the user has performed is not lost when the ATM control is abnormal, and when the detection of the teller machine is abnormal, the operation information that has been performed is
- the ATM sign of the abnormal teller machine is sent to the server, so that the server can assign a normal teller machine to the user, and in order for the user to quickly find the normal teller machine, the location of the corresponding normal teller machine can be displayed on the abnormal teller machine.
- FIG. 6 is a flowchart of a route planning step in the embodiment shown in FIG. 5.
- the route planning step may be performed at step S508 of the embodiment shown in FIG.
- the route planning step may include:
- S602 Route the geographic location of the abnormal teller machine to the geographic location of the normal teller machine.
- FIG. 7 is a road diagram in the embodiment shown in FIG. 6.
- the abnormal teller machine is a teller machine located at the entrance of the shopping mall
- the normal teller machine is a teller machine located at the exit of the mall
- the entrance to the mall may be far from the exit of the mall, so the abnormal teller machine plans the fastest route for the user, so that the user can quickly reach the normal teller machine according to the route, and the user can also choose to send the route to his mobile phone. So that the route can be viewed in real time.
- the abnormal teller machine can display the route on the display interface for the user to view and the like.
- the abnormal teller machine can plan a route from the abnormal teller machine to the normal teller machine for the user to indicate how the user walks from the original teller machine to the idle teller machine, etc., so that the user can find a normal teller machine.
- the abnormal teller machine can also receive the unlock verification code sent by the server, so that the user can obtain the unlock verification code, so that when the user arrives at the normal teller machine, the normal verification machine can be unlocked by the unlock verification code. Continue with the subsequent operations.
- a teller machine control method is provided.
- the method is applied to the normal teller machine in the teller machine control system in FIG. 1 as an example.
- Bright The normal teller machine runs computer readable instructions through which the teller control method is implemented.
- the method specifically includes the following steps:
- S802 Receive operation information sent by the server.
- the server allocates a normal teller machine to the user
- the operation information sent by the abnormal teller machine is sent to the normal teller machine to store the operation information that the user has performed to the normal teller machine, and the user does not need to operate again.
- S804 Acquire an operation interruption position when the abnormality of the control of the abnormal teller machine is performed according to the operation information that has been performed.
- the normal teller machine can obtain the operation interruption position when the control of the user's teller machine is abnormal according to the operation information that has been performed. For example, if the space of the teller machine is abnormal, the user is inputting the interface of the application information, and the name has been input. The ID card number and the like need to be input, and the normal ATM can obtain the terminal location and obtain the display interface.
- S806 Supplement the operation information before the operation interruption position according to the operation information that has been performed.
- the normal teller machine can complete the name information in the interface of the application information according to the operation information that has been performed, and complete the information of the interface before the interface of the application information, so that the user selects the previous interface. When the interface information is lost.
- the user continues to receive the remaining operation information of the user to implement the user's continued operation, and may also perform the operation according to the operation while receiving the remaining operation information of the user. Information is supplemented.
- the operation information that has been performed is sent to the server through the abnormal teller machine, and the server sends the operation information that has been performed to the normal teller machine, so that the user does not need to perform the performed operation again, saving time and improving. user experience.
- FIG. 9 is a flowchart of the unlocking step in the embodiment shown in FIG. 8.
- the unlocking step may be performed before the method shown in FIG. 8.
- the unlocking step may include:
- S902 Receive a self-locking command and a lock time sent by the server.
- the server After the server allocates the normal teller machine to the user, the server sends a self-locking command and a self-locking time to the normal teller machine, so that the normal teller machine can perform a self-locking operation according to the self-locking instruction.
- S904 Perform a self-locking operation according to the self-locking instruction.
- the self-locking operation refers to the normal teller machine locking
- the locked normal teller machine can present an unlocking interface, which can prompt the locking time and provide a module for inputting the unlocking verification code.
- the normal teller machine since the normal teller machine performs self-locking, it is to ensure that the teller machine is not operated by other users when the user arrives at the normal teller machine, but if the user does not reach the normal teller machine within the lock time, the user is considered to give up the operation. , the normal teller machine is unlocked, so that other users can normally use the normal teller machine.
- S908 Receive an unlock verification code.
- step S906 is an unlocking operation of the normal teller machine when the current operation is abandoned.
- step S908 is that when the user arrives at the normal teller machine, when the normal teller machine is still in the locked state, the user can display by inputting the abnormal teller machine interface. Unlock the verification code to unlock the normal ATM.
- the normal teller machine when the normal teller machine receives the unlock verification code input by the user, it compares with the unlock verification code sent by the server, and the unlocking operation is performed as long as the two unlock verification codes are the same.
- the normal teller machine after the server assigns the normal teller machine to the user, the normal teller machine performs a self-locking operation, and for other users to normally use the teller machine, the normal teller machine is self-locked only in a specific self-locking time.
- the normal teller machine can be unlocked by unlocking the verification code, so that the user can continue the subsequent operations.
- FIG. 10 is a timing diagram of the teller machine control system shown in FIG. 1.
- the teller machine control system includes an abnormal teller machine, a server, and a normal teller machine.
- the abnormal teller machine is used to store the operation information that has been performed; When there is a control exception, the prompt cabinet The machine is abnormal, and the ATM sign of the abnormal teller machine and the operation information that has been sent are sent to the server; the geographic location of the normal teller machine sent by the server is received and displayed.
- the server is configured to receive the identifier of the ATM sent by the abnormal teller machine and the operation information that has been performed; determine the geographical location of the abnormal teller machine according to the identifier of the ATM of the abnormal teller machine; and obtain a normal teller machine that is less than the preset distance and is in an idle state; The operation information that has been sent is sent to the normal teller machine; the geographic location of the normal teller machine is sent to the abnormal teller machine to prompt the user to the normal location of the teller machine.
- the normal teller machine is configured to receive the operation information sent by the server; according to the operation information that has been obtained, the operation interruption position when the abnormality of the abnormality of the ATM is obtained; and the operation information before the operation interruption position is added according to the operation information that has been performed; The operation information after the operation interruption position is received.
- FIGS. 2 to 6, 8 to 10 are schematic flowcharts of a method according to an embodiment of the present application. It should be understood that although the steps in the flowcharts of FIGS. 2 to 6, 8 to 10 are sequentially displayed in accordance with the indication of the arrows, these steps are not necessarily performed in the order indicated by the arrows. Except as explicitly stated herein, the execution of these steps is not strictly limited, and may be performed in other sequences. Moreover, at least some of the steps in FIGS. 2-6, 8-10 may include a plurality of sub-steps or stages, which are not necessarily performed at the same time, but may be executed at different times. The order of execution is not necessarily performed sequentially, but may be performed alternately or alternately with at least a portion of other steps or sub-steps or stages of other steps.
- FIG. 11 is a schematic structural diagram of an ATM control device according to an embodiment.
- the device 100 includes:
- the first receiving module 101 is configured to receive the identifier of the teller machine sent by the abnormal teller machine and the operation information that has been performed.
- the determining module 102 is configured to determine the geographic location of the abnormal teller machine according to the ATM identifier of the abnormal teller machine.
- the first obtaining module 103 is configured to acquire a normal teller machine whose distance from the geographic location is less than a preset distance and is in an idle state.
- the first sending module 104 is configured to send the operation information that has been sent to the normal teller machine; send the geographic location of the normal teller machine to the abnormal teller machine to prompt the user to the geographic location of the normal teller machine.
- the apparatus 100 may further include:
- the lock time calculation module is configured to calculate the lock time of the normal teller machine according to the geographical location of the abnormal teller machine and the geographical position of the normal teller machine.
- the unlock verification code generation module is configured to generate an unlock verification code.
- the first sending module 104 is further configured to send a self-locking command and a locking time to the normal teller machine; and send the unlocking verification code to the abnormal teller machine and the normal teller machine respectively.
- FIG. 12 is a schematic structural diagram of a teller machine control device in another embodiment.
- the device 200 includes:
- the storage module 201 is configured to store the operation information that has been performed.
- the detecting module 202 is configured to detect whether there is a control abnormality.
- the second sending module 203 is configured to prompt the teller machine to be abnormal when there is a control abnormality, and send the ATM sign of the abnormal teller machine and the operation information that has been performed to the server.
- the second receiving module 204 is configured to receive and display a geographic location of a normal teller machine sent by the server.
- the apparatus 200 may further include:
- a planning module for planning the route of the location of the abnormal teller machine to the geographic location of the normal teller machine.
- a display module for displaying routes.
- FIG. 13 is a schematic structural diagram of a teller machine control device according to still another embodiment.
- the device 300 includes:
- the third receiving module 301 is configured to receive the performed operation information sent by the server.
- the second obtaining module 302 is configured to acquire an operation interruption position when the control of the abnormal teller machine is abnormal according to the operation information that has been performed.
- the supplementing module 303 is configured to supplement the operation information before the operation interruption position according to the operation information that has been performed.
- the third receiving module 301 is further configured to continue to receive operation information after the operation interruption position.
- the third receiving module 301 is further configured to receive a self-locking command sent by the server and a lock time, and receive the unlock verification code.
- the device 300 can also include:
- the self-locking module is used for self-locking operation according to the self-locking instruction.
- the unlocking module is configured to perform an unlocking operation when the self-locking time is equal to the locking time, or perform an unlocking operation when the unlocking verification code is correct.
- Each of the above-described teller machine control devices may be implemented in whole or in part by software, hardware, and combinations thereof.
- Each of the above modules may be embedded in or independent of the processor in the computer device, or may be stored in a memory in the computer device in a software form, so that the processor invokes the operations corresponding to the above modules.
- the processor can be a central processing unit (CPU), a microprocessor, a microcontroller, or the like.
- the above-described teller machine control device can be implemented in the form of a computer readable command that can be run on a server, an abnormal teller machine, and a normal teller machine as shown in FIG.
- the embodiment of the present application provides a computer device, which includes a series of computer readable instructions stored in a memory.
- the computer readable instructions are executed by the processor, the ATM control method proposed in various embodiments of the present application may be implemented. In some embodiments, the particular operations are implemented based on portions of the computer readable instructions.
- a computer device is provided, which is equivalent to the server described above, and the internal structure of the server may correspond to the structure shown in FIG.
- the server includes a memory, a processor, and is stored in the memory and may be Computer readable instructions for execution on a processor, wherein the memory can include a non-volatile storage medium and an internal memory, the computer readable instructions being storable in the non-volatile storage medium, wherein the processor executes the readable instructions
- the following steps are implemented: receiving the identifier of the ATM sent by the abnormal teller machine and the operation information that has been performed; determining the geographical location of the abnormal teller machine according to the identifier of the ATM of the abnormal teller machine; obtaining the normal distance from the geographical location that is less than the preset distance and in an idle state Teller machine; send the operation information that has been sent to the normal teller machine; send the geographical location of the normal teller machine to the different The regular teller machine prompts the user to the normal location of the teller machine.
- the processor may further implement the following steps: calculating the lock time of the normal teller machine according to the geographic location of the abnormal teller machine and the geographic location of the normal teller machine; sending the self-locking command and the lock time to the normal teller machine Generating an unlock verification code; sending the unlock verification code to the abnormal teller machine and the normal teller machine, respectively.
- FIG. 14 is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation on the server to which the solution of the present application is applied.
- the specific server may include a ratio. More or fewer components are shown in the figures, or some components are combined, or have different component arrangements.
- a computer readable storage medium having stored thereon computer readable instructions, such as the nonvolatile storage medium shown in FIG. 14, wherein the readable instructions are executed by the processor
- the following steps are implemented: receiving the identifier of the teller machine sent by the abnormal teller machine and the operation information that has been performed; determining the geographical location of the abnormal teller machine according to the identifier of the ATM of the abnormal teller machine; acquiring a normal teller machine that is less than the preset distance from the geographical location and in an idle state Send the operation information that has been sent to the normal teller machine; send the geographical location of the normal teller machine to the abnormal teller machine to prompt the user for the geographical location of the normal teller machine.
- the readable instructions are further executed by the processor to: calculate a lock time of the normal teller machine according to the geographic location of the abnormal teller machine and the geographic location of the normal teller machine; send a self-locking command to the normal teller machine and Lock time; generate unlock verification code; send unlock verification code to the abnormal teller machine and the normal teller machine respectively.
- the embodiment of the present application further provides a computer device, which includes a series of computer readable instructions stored on a memory, and when the computer readable instructions are executed by the processor, the teller machine control according to various embodiments of the present application may be implemented.
- the method in some embodiments, is based on the particular operations implemented by the various portions of the computer readable instructions.
- a computer device is provided, The computer device is equivalent to the abnormal teller machine described above, and the internal structure of the abnormal teller machine may correspond to the structure shown in FIG. 15, wherein the abnormal teller machine includes a memory, a processor, and a computer stored on the memory and operable on the processor.
- Read instructions wherein the memory can include a non-volatile storage medium and an internal memory, the computer readable instructions being storable in the non-volatile storage medium, wherein the processor, when executing the readable instructions, implements the following steps: The operation information is stored; detecting whether there is a control abnormality; when there is a control abnormality, the ATM is abnormal, and the ATM sign of the abnormal teller machine and the operation information that has been performed are sent to the server; receiving and displaying the normal sent by the server The location of the teller machine.
- the processor may also implement the following steps when executing the readable instructions: planning a route of the geographic location of the abnormal teller machine to the geographic location of the normal teller machine; displaying the route.
- FIG. 15 is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation of the abnormal teller machine to which the solution of the present application is applied.
- the specific abnormal teller machine can be It includes more or fewer components than those shown in the figures, or some components are combined, or have different component arrangements.
- a computer readable storage medium having stored thereon computer readable instructions, such as the nonvolatile storage medium shown in FIG. 15, wherein the readable instructions are executed by the processor
- the following steps are performed: storing the operation information that has been performed; detecting whether there is a control abnormality; when there is a control abnormality, prompting the teller machine to be abnormal, and sending the ATM sign of the abnormal teller machine and the operation information that has been performed to the server; receiving and displaying The geographic location of the normal teller machine sent by the server.
- the readable instructions when executed by the processor, may also implement the steps of: planning a route of the geographic location of the abnormal teller machine to the geographic location of the normal teller machine; displaying the route.
- Embodiments of the present invention also provide a computer device including a series of computer readable instructions stored on a memory, when the computer readable instructions are executed by the processor
- the teller machine control method set forth in various embodiments of the present invention is based on the particular operations implemented by the various portions of the computer readable instructions.
- a computer device is provided, which is equivalent to the above-mentioned normal teller machine.
- the internal structure of the normal teller machine may correspond to the structure shown in FIG. 16, wherein the teller machine includes a memory, a processor, and is stored in the memory.
- Computer readable instructions executable on a processor wherein the memory can include a non-volatile storage medium and an internal memory, the computer readable instructions being stored in the non-volatile storage medium, wherein the processor is executable
- the following steps are implemented: receiving the operation information sent by the server; and obtaining the operation interruption position when the control of the abnormal ATM is abnormal according to the operation information that has been performed; and replenishing the operation before the operation interruption position according to the operation information that has been performed. Information; continue to receive operational information after the operation is interrupted.
- the processor may further implement the following steps: receiving a self-locking instruction sent by the server and locking time; performing a self-locking operation according to the self-locking instruction; and when the self-locking time is equal to the locking time, Then, the unlocking operation is performed; or the unlocking verification code is received; when the unlocking verification code is correct, the unlocking operation is performed.
- FIG. 14 is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation of the normal ATM machine to which the solution of the present application is applied.
- the specific normal teller machine can be It includes more or fewer components than those shown in the figures, or some components are combined, or have different component arrangements.
- a computer readable storage medium having stored thereon computer readable instructions, such as the nonvolatile storage medium shown in FIG. 16, wherein the readable instructions are executed by the processor
- the following steps are implemented: receiving the performed operation information sent by the server; obtaining an operation interruption position when the abnormality of the abnormality of the ATM machine is performed according to the operation information that has been performed; and supplementing the operation information before the operation interruption position according to the operation information that has been performed; The operation information after the operation interruption position is received.
- the following steps may be further implemented: receiving a self-locking instruction sent by the server and a locking time; performing a self-locking operation according to the self-locking instruction; When the self-locking time is equal to the locking time, the unlocking operation is performed; or the unlocking verification code is received; when the unlocking verification code is correct, the unlocking operation is performed.
- the storage medium may be a magnetic disk, an optical disk, a read-only memory (ROM), or the like.
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Abstract
一种柜员机控制方法、装置、系统、计算机设备和存储介质，柜员机控制方法包括接收异常柜员机发送的柜员机标识及已进行的操作信息（S202）；根据异常柜员机的柜员机标识确定异常柜员机的地理位置（S204）；获取与地理位置的距离小于预设距离的且处于空闲状态的正常柜员机（S206）；将已进行的操作信息发送至正常柜员机（S208）；将正常柜员机的地理位置发送至异常柜员机（S210）。
Description
本申请要求于2017年5月19日提交中国专利局，申请号为201710358912X，申请名称为“柜员机控制方法、装置、系统、计算机设备和存储介质”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
本申请涉及计算机领域，特别是涉及一种柜员机控制方法、装置、系统、计算机设备和存储介质。
柜员机是一种高度精密的机电一体化装置，给用户办理业务提供了极大的方便。传统技术中当柜员机的控件出现故障的时候，用户办理的业务也将因为控件的故障而失败，给用户带来极大的不便和不良体验。
发明内容
基于此，有必要针对柜员机控件故障导致用户办理业务失败的问题，提供一种柜员机控制方法、装置、系统、计算机设备和存储介质。
一种柜员机控制方法，所述方法包括：
接收异常柜员机发送的柜员机标识以及已进行的操作信息；
根据所述异常柜员机的柜员机标识确定所述异常柜员机的地理位置；
获取与所述地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机；
将所述已进行的操作信息发送至所述正常柜员机；及
将所述正常柜员机的地理位置发送至所述异常柜员机以提示用户所述正
常柜员机的地理位置。
一种柜员机控制方法，所述方法包括：
对已进行的操作信息进行存储；
检测是否存在控件异常；
当存在控件异常时，则提示柜员机异常，并将异常柜员机的柜员机标识以及所述已进行的操作信息发送至服务器；及
接收并显示所述服务器发送的正常柜员机的地理位置。
一种柜员机控制方法，所述方法包括：
接收服务器发送的已进行的操作信息；
根据所述已进行的操作信息，获取所述异常柜员机的控件异常时的操作中断位置；
根据所述已进行的操作信息，补充所述操作中断位置之前的操作信息；及
继续接收所述操作中断位置之后的操作信息。
一种柜员机控制装置，所述装置包括：
第一接收模块，用于接收异常柜员机发送的柜员机标识以及已进行的操作信息；
确定模块，用于根据所述异常柜员机的柜员机标识确定所述异常柜员机的地理位置；
第一获取模块，用于获取与所述地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机；
第一发送模块，用于将所述已进行的操作信息发送至所述正常柜员机；将所述正常柜员机的地理位置发送至所述异常柜员机以提示用户所述正常柜员机的地理位置。
一种柜员机控制装置，所述装置包括：
存储模块，用于对已进行的操作信息进行存储；
检测模块，用于检测是否存在控件异常；
第二发送模块，用于当存在控件异常时，则提示柜员机异常，并将异常柜员机的柜员机标识以及所述已进行的操作信息发送至服务器；
第二接收模块，用于接收并显示所述服务器发送的正常柜员机的地理位置。
一种柜员机控制装置，所述装置包括：
第三接收模块，用于接收服务器发送的已进行的操作信息；
第二获取模块，用于根据所述已进行的操作信息，获取所述异常柜员机的控件异常时的操作中断位置；
补充模块，用于根据所述已进行的操作信息，补充所述操作中断位置之前的操作信息；
所述第三接收模块，还用于继续接收所述操作中断位置之后的操作信息。一种柜员机控制系统，所述系统包括：
异常柜员机，用于对已进行的操作信息进行存储；检测是否存在控件异常；当存在控件异常时，则提示柜员机异常，并将异常柜员机的柜员机标识以及所述已进行的操作信息发送至服务器；接收并显示所述服务器发送的正常柜员机的地理位置；
服务器，用于接收异常柜员机发送的柜员机标识以及已进行的操作信息；根据所述异常柜员机的柜员机标识确定所述异常柜员机的地理位置；获取与所述地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机；将所述已进行的操作信息发送至所述正常柜员机；将所述正常柜员机的地理位置发送至所述异常柜员机以提示用户所述正常柜员机的地理位置；
正常柜员机，用于接收服务器发送的已进行的操作信息；根据所述已进行的操作信息，获取所述异常柜员机的控件异常时的操作中断位置；根据所述已进行的操作信息，补充所述操作中断位置之前的操作信息；继续接收所述操作中断位置之后的操作信息。
一种计算机设备，包括存储器、处理器以及存储在存储器上并可在处理
器上运行的计算机可读指令，所述处理器执行所述可读指令时实现以下步骤：
接收异常柜员机发送的柜员机标识以及已进行的操作信息；
根据所述异常柜员机的柜员机标识确定所述异常柜员机的地理位置；
获取与所述地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机；
将所述已进行的操作信息发送至所述正常柜员机；
将所述正常柜员机的地理位置发送至所述异常柜员机以提示用户所述正常柜员机的地理位置。
一个或多个存储有计算机可读指令的计算机可读非易失性存储介质，计算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行以下步骤：
接收异常柜员机发送的柜员机标识以及已进行的操作信息；
根据所述异常柜员机的柜员机标识确定所述异常柜员机的地理位置；
获取与所述地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机；
将所述已进行的操作信息发送至所述正常柜员机；
将所述正常柜员机的地理位置发送至所述异常柜员机以提示用户所述正常柜员机的地理位置。
一种计算机设备，包括存储器、处理器以及存储在存储器上并可在处理器上运行的计算机可读指令，所述处理器执行所述计算机可读指令时实现以下步骤：
对已进行的操作信息进行存储；
检测是否存在控件异常；
当存在控件异常时，则提示柜员机异常，并将异常柜员机的柜员机标识以及所述已进行的操作信息发送至服务器；
接收并显示所述服务器发送的正常柜员机的地理位置。
一个或多个存储有计算机可读指令的计算机可读非易失性存储介质，计
算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行以下步骤：
对已进行的操作信息进行存储；
检测是否存在控件异常；
当存在控件异常时，则提示柜员机异常，并将异常柜员机的柜员机标识以及所述已进行的操作信息发送至服务器；
接收并显示所述服务器发送的正常柜员机的地理位置。
一种计算机设备，包括存储器、处理器以及存储在存储器上并可在处理器上运行的计算机可读指令，所述处理器执行所述计算机可读指令时实现以下步骤：
接收服务器发送的已进行的操作信息；
根据所述已进行的操作信息，获取所述异常柜员机的控件异常时的操作中断位置；
根据所述已进行的操作信息，补充所述操作中断位置之前的操作信息；
继续接收所述操作中断位置之后的操作信息。
一个或多个存储有计算机可读指令的计算机可读非易失性存储介质，计算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行以下步骤：
接收服务器发送的已进行的操作信息；
根据所述已进行的操作信息，获取所述异常柜员机的控件异常时的操作中断位置；
根据所述已进行的操作信息，补充所述操作中断位置之前的操作信息；
继续接收所述操作中断位置之后的操作信息。
为了更清楚地说明本申请实施例中的技术方案，下面将对实施例中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本申请
的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其它的附图。
图1为一实施例中柜员机控制系统的示意图；
图2为一实施例中的柜员机控制方法的流程图；
图3为一实施例中验证码生成步骤的流程图；
图4为一实施例中的维修步骤的流程图；
图5为又一实施例中的柜员机控制方法的流程图；
图6为图5所示实施例中的路线规划步骤的流程图；
图7为图6所示实施例中的路线图；
图8为再一实施例中的柜员机控制方法的流程图；
图9为图8所示实施例中的解锁步骤的流程图；
图10为图1所示的柜员机控制系统的时序图；
图11为一实施例中的柜员机控制装置的结构示意图；
图12为另一实施例中的柜员机控制装置的结构示意图；
图13为再一实施例中的柜员机控制装置的结构示意图；
图14为一实施例中的计算机设备的结构示意图；
图15为另一实施例中的计算机设备的结构示意图；
图16为再一实施例中的计算机设备的结构示意图。
为了使本申请的目的、技术方案及优点更加清楚明白，以下结合附图及实施例，对本申请进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用于解释本申请，并不用于限定本申请。
在详细说明根据本申请的实施例前，应该注意到的是，所述的实施例主要在于与柜员机控制方法、装置、系统、计算机设备和存储介质相关的步骤和系统组件的组合。因此，所属系统组件和方法步骤已经在附图中通过常规符号在适当的位置表示出来了，并且只示出了与理解本申请的实施例有关的
细节，以免因对于得益于本申请的本领域普通技术人员而言显而易见的那些细节模糊了本申请的公开内容。
在本文中，诸如左和右，上和下，前和后，第一和第二之类的关系术语仅仅用来区分一个实体或动作与另一个实体或动作，而不一定要求或暗示这种实体或动作之间的任何实际的这种关系或顺序。术语“包括”、“包含”或任何其他变体旨在涵盖非排他性的包含，由此使得包括一系列要素的过程、方法、物品或者设备不仅包含这些要素，而且还包含没有明确列出的其他要素，或者为这种过程、方法、物品或者设备所固有的要素。
请参阅图1，图1为一实施例中柜员机控制系统的示意图，该柜员机控制系统包括服务器和部署到各地的柜员机。其中服务器可以是分布式服务器，例如根据柜员机的不同位置分别部署不同的服务器，某一区域的服务器可以管理该区域内的所有的柜员机。或者服务器可以是集中式服务器，例如该集中式服务器可以管理所有的柜员机。柜员机可以部署到公共场合，如银行、地铁站等，从而可以在某一银行内设置一服务器，用于管理该银行内的所有的柜员机，其中柜员机可以包括异常柜员机和正常柜员机。
请参阅图2，在其中一个实施例中，提供一种柜员机控制方法，本实施例以该方法应用到上述图1中的柜员机控制系统中的服务器来举例说明。该服务器上运行有计算机可读指令，通过该计算机可读指令来实施柜员机控制方法。该方法具体包括如下步骤：
S202：接收异常柜员机发送的柜员机标识以及已进行的操作信息。
具体地，异常柜员机是指控件存在故障的柜员机，或者指与所办理的业务相关的控件存在故障的柜员机，例如指纹输入控件故障的柜员机、摄像控件故障的柜员机等。柜员机标识是指可以唯一地指示该柜员机的标识，例如其可以是柜员机的mac地址(MediaAccess Control，媒体访问控制地址)、柜员机的出厂标识等。已进行的操作信息是指用户在该柜员机上已进行的操作信息，例如当柜员机是银行的ATM机时，用户在办理新的银行卡业务时，通常需要向该柜员机输入申请信息，此时该已进行的操作信息可以指已输入的
申请信息。
S204：根据异常柜员机的柜员机标识确定异常柜员机的地理位置。
具体地，为了方便柜员机的管理，在部署柜员机的时候需要确定柜员机的地理位置，且为了能够方便地对柜员机进行管理，通常会将柜员机的柜员机标识与柜员机的地理位置进行关联，从而根据某一柜员机的柜员机标识可以获取该柜员机的地理位置。
S206：获取与地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机。
具体地，预设距离是根据某一区域内的柜员机的部署密度确定的，例如，某一区域内柜员机的部署密度较大，则相应地该预设距离一般较小，如果某一区域内柜员机的部署密度较小，则相应地该预设距离一般较大。例如，如果将银行看作是一个区域，则该区域中柜员机的部署密度一般较大，则相应地该预设距离可以较小，例如可以设置为5米、8米、10米、12米等，如果将上海市徐汇区看作是一个区域，则该区域中柜员机的部署密度可能较小，则相应地该预设距离可以较大，例如可以设置为30米、35米、0.1公里等。通过该预设距离可以为用户分配一新的正常柜员机，从而用户可以在该新的正常柜员机上继续进行后续的操作。
正常柜员机是指所有的控件未发生故障的柜员机，或者是与所办理的业务相关的控件未发生故障的柜员机。空闲状态的正常柜员机是指没有用户使用的正常柜员机，或者指没有用户使用且在该柜员机的周围内没有用户的正常柜员机，这样不仅可以保证柜员机未处于使用状态，还可以柜员机不是将要被使用的柜员机，从而不仅可以为当前用户配置正常柜员机，还可以保证其他用户正常使用柜员机。
S208：将已进行的操作信息发送至正常柜员机。
具体地，为了实现用户的继续操作，即在该正常柜员机上继续在异常柜员机上的操作，因此需要将在异常柜员机上已进行的操作信息发送至该正常柜员机，这样正常柜员机可以根据已进行的操作信息将用户已进行的操作自
动复制，从而用户可以继续未进行的操作信息。
S210：将正常柜员机的地理位置发送至异常柜员机以提示用户正常柜员机的地理位置。
具体地，虽然服务器给用户分配了正常柜员机，但是如果不将该正常柜员机的相关信息发送给用户，则用户无法寻找到该正常柜员机，因此服务器继续将正常柜员机的地理位置发送给异常柜员机进行显示或产生语音提醒信息，以便于用户可以寻找到该正常柜员机。例如当在银行内时，由于银行内的柜员机可以相应地贴有编号，从而此处将正常柜员机的地理位置发送至异常柜员机可以是向异常柜员机发送相应的正常柜员机的编号。
上述的柜员机控制方法，服务器可以根据异常柜员机的标识确定该异常柜员机的地理位置，并根据该异常柜员机的地理位置给用户重新分配新的正常柜员机，并将该正常柜员机的地理位置发送至异常柜员机，以便用户可以找到该正常柜员机，且服务器将在异常柜员机上已进行的操作信息发送至相应的正常柜员机，从而用户不用再次将在异常柜员机上的操作在该正常的柜员机上重新进行，方便用户。
在其中一个实施例中，参阅图3，图3为一实施例中验证码生成步骤的流程图，该验证码生成步骤可以是在图2所示实施例的步骤S210，即将正常柜员机的地理位置发送至异常柜员机的步骤之后，该验证码生成步骤可以包括：
S302：根据异常柜员机的地理位置与正常柜员机的地理位置，计算正常柜员机的锁定时间。
具体地，锁定时间是指正常柜员机的锁定时间，例如，当服务器选择该正常柜员机时，为了防止其他用户对该正常柜员机进行操作，从而用户到达该正常柜员机时，该正常柜员机已为其他用户使用的情况，服务器可以根据异常柜员机的地理位置与正常柜员机的地理位置计算该正常柜员机的锁定时间，例如，可以根据异常柜员机与正常柜员机的距离，以及用户的平均速度，计算该锁定时间，且一般地为了提高用户体验，该锁定时间可以等于预设时
间加上异常柜员机与正常柜员机的距离除以用户的平均速度，该情况是为了防止用户在路上浪费时间，从而到达该正常柜员机时，该正常柜员机已被解锁且被其他用户使用，该预设时间可以为3分钟、50秒、5分钟等。
S304：向正常柜员机发送自锁指令以及锁定时间。
具体地，当服务器计算出锁定时间后，则将该锁定时间和自锁指令发送到正常柜员机，以便正常柜员机进行自锁。
S306：生成解锁验证码。
具体地，解锁验证码是指已锁定的正常柜员机的解锁验证码，该解锁验证码是为了防止用户到达正常柜员机后，该正常柜员机还处于自锁状态，用户无法操作的情况的发生，通过该解锁验证码，用户可以解锁该正常柜员机，从而可以继续进行未进行的操作。该解锁验证码可以是服务器根据异常柜员机的mac地址、或者用户的身份证号、电话号码等信息生成。
S308：将解锁验证码分别发送至异常柜员机和正常柜员机。
具体地，为了使得用户能够及时获取该解锁验证码，服务器在生成该解锁验证码后，向异常柜员机发送该解锁验证码，该异常柜员机可以根据用户设置将该解锁验证码直接显示或将该解锁验证码发送至用户终端。例如异常柜员机界面可以显示该两种方式供用户选择，当用户选择异常柜员机直接显示该解锁验证码时，异常柜员机接收到该解锁验证码后，则直接显示。当用户选择将解锁验证码发送至用户终端时，则需要用户先将相应用户终端的终端标识输入至该异常柜员机。例如当用户终端为手机时，则需要用户先将手机号输入至异常柜员机，从而异常柜员机可以将相应的解锁验证码发送至用户终端，另外，在该种方式下，该异常柜员机并不显示该解锁验证码。
同时为了使得当用户能顺利地将正常柜员机进行解锁，服务器将该解锁验证码发送至正常柜员机，从而当正常柜员机接收到用户输入的解锁验证码时，可以进行解锁操作。
上述实施例中，服务器根据异常柜员机的地理位置和正常柜员机的地理位置可以计算正常柜员机的自锁时间，从而当服务器为用户分配了正常柜员
机时，该正常柜员机不会被使用，且服务器生成解锁验证码，从而只有获取到了该解锁验证码的用户才能够解锁该正常柜员机，保证了用户到达正常柜员机时，该柜员机不会被其他用户使用。
在其中一个实施例中，参阅图4，图4为一实施例中的维修步骤的流程图，该维修步骤可以是在图2所示的方法之后进行，该维修步骤可以包括：
S402：接收异常柜员机发送的异常信息。
具体地，异常信息是指异常柜员机的控件的异常信息，例如可以是指纹控件异常的信息等。
S404：根据异常信息，获取异常柜员机的故障原因。
具体地，服务器可以根据异常柜员机发送的异常信息来分析异常柜员机控件异常的原因，例如，可以根据指纹控件异常的信息来判断指纹控件是硬件故障还是软件故障等。
S406：获取异常柜员机的地理位置相匹配的维修人员标识。
具体地，由于维修人员可能位于不同的地理位置，如果让上海徐汇区的维修人员去维修上海浦东新区的柜员机，则会造成人力的浪费，因此为了节省人力资源，可以根据异常柜员机的地理位置来为该异常柜员机分配维修人员。
S408：根据维修人员标识，向相应的维修人员的终端发送异常柜员机的故障原因和地理位置。
具体地，维修人员的终端可以是指维修人员的手机，例如可以通过短信的方式向维修人员发送该异常柜员机的故障原因和地理位置，从而该维修人员可以根据该异常柜员机的故障原因进行预先判断，例如可以判断该异常柜员机是某一控件的软件故障还是硬件故障等，并且通过地理位置信息可以准确地定位该异常柜员机，以便于快速找到该异常柜员机。
上述实施例中，服务器通过获取异常柜员机的异常信息，来对该异常柜员机的故障原因进行预先判断，以便于维修人员可以准确地判断该异常柜员机的故障原因，且通过该异常柜员机的地理位置可以准确地定位该异常柜员
机，将异常柜员机的故障原因和地理位置通过短信方式发送给维修人员，可以让维修人员及时到达现场，进行维修。
请参阅图5，在其中一个实施例中，提供一种柜员机控制方法，本实施例以该方法应用到上述图1中的柜员机控制系统中的异常柜员机来举例说明。该异常柜员机上运行有计算机可读指令，通过该计算机可读指令来实施柜员机控制方法。该方法具体包括如下步骤：
S502：对已进行的操作信息进行存储。
具体地，该异常柜员机一开始为正常的柜员机，当用户在操作的过程中，该异常柜员机可能会出现控件异常的现象，因此为了避免控件异常而造成的已进行的操作信息全部丢失的情况，可以实时对该操作信息进行存储，例如每隔1分钟存储一次，或者每次操作完成都进行存储等。
S504：检测是否存在控件异常。
具体地，检测是否存在控件异常，可以通过控件的标识位进行，例如当某一控件异常时，则将该控件相对应的标志位置位，从而通过检测该标志位是否置位即可来判断该控件是否异常。
S506：当存在控件异常时，则提示柜员机异常，并将异常柜员机的柜员机标识以及已进行的操作信息发送至服务器。
具体地，当控件异常时，该异常柜员机的界面可以显示相应的异常信息，例如提示用户该柜员机故障，不能继续操作，且提示用户正在为用户匹配正常的柜员机，且将该异常柜员机的柜员机标识和已进行的操作信息发送至服务器，以便于服务器为用户分配新的正常柜员机。
S508：接收并显示服务器发送的正常柜员机的地理位置。
具体地，当服务器为用户分配正常柜员机后，会将正常柜员机的地理位置发送给异常柜员机，从而该异常柜员机可以显示该正常柜员机的地理位置，以便于用户快速找到该正常柜员机。例如当在银行内时，由于银行内的柜员机可以相应地贴有编号，从而此处将正常柜员机的地理位置发送至异常柜员机可以是向异常柜员机发送相应的正常柜员机的编号，从而异常柜员机可以
显示相应的正常柜员机的编号。
上述实施例中，通过对用户已进行的操作信息进行实时存储，可以保证用户已进行的操作信息在柜员机控件异常时不丢失，且当检测到柜员机控件异常时，将该已进行的操作信息和异常柜员机的柜员机标识发送给服务器，从而服务器可以为用户分配正常的柜员机，且为了用户能快速地找到该正常柜员机，在该异常柜员机上可以显示相应的正常柜员机的地理位置。
在其中一个实施例中，参阅图6，图6为图5所示实施例中的路线规划步骤的流程图，该路线规划步骤可以在图5所示实施例的步骤S508，即接收并显示服务器发送的正常柜员机的地理位置的步骤之后，该路线规划步骤可以包括：
S602：规划异常柜员机的地理位置至正常柜员机的地理位置的路线。
具体地，参阅图7，图7为图6所示实施例中的路线图，在该实施例中，异常柜员机是位于商场进口处的柜员机，该正常柜员机是位于商场出口处的柜员机，由于从商场进口处到达商场出口处可能位置较远，因此该异常柜员机为用户规划最快的路线，以便于用户可以根据该路线快速到达正常柜员机，且用户还可以选择将该路线发送到自己的手机上，以便于可以实时查阅该路线。
S604：显示路线。
具体地，该异常柜员机可以将该路线显示在显示界面，以便用户查看等。
上述实施例中，异常柜员机可以为用户规划从该异常柜员机到达正常柜员机的路线，以指示用户如何从该原柜员机走到该空闲的柜员机等，方便用户寻找正常的柜员机。
在其中一个实施例中，该异常柜员机还可以接收服务器发送的解锁验证码，以便于用户可以获取到该解锁验证码，从而当用户到达正常柜员机时，可以通过该解锁验证码解锁正常柜员机，以继续后续的操作。
请参阅图8，在其中一个实施例中，提供一种柜员机控制方法，本实施例以该方法应用到上述图1中的柜员机控制系统中的正常柜员机来举例说
明。该正常柜员机上运行有计算机可读指令，通过该计算机可读指令来实施柜员机控制方法。该方法具体包括如下步骤：
S802：接收服务器发送的已进行的操作信息。
具体地，当服务器为用户分配了正常柜员机时，则将异常柜员机发送的已进行的操作信息发送给该正常柜员机，以将用户已进行的操作信息存储到正常柜员机，不需要用户再次操作。
S804：根据已进行的操作信息，获取异常柜员机的控件异常时的操作中断位置。
具体地，正常柜员机根据该已进行的操作信息可以获取到用户柜员机的控件异常时的操作中断位置，例如，假设柜员机的空间异常时，用户正在输入申请信息的界面，且已输入了姓名，还需要输入身份证号码等，该正常柜员机则可以获取该终端位置并获取到该显示界面。
S806：根据已进行的操作信息，补充操作中断位置之前的操作信息。
具体地，接上述的例子，正常柜员机可以根据已进行的操作信息将申请信息的界面中的姓名信息补充完整，且将申请信息的界面前的界面的信息补充完整，从而方式用户选择上一界面时，界面信息丢失的情况。
S808：继续接收操作中断位置之后的操作信息。
具体地，当正常柜员机将已进行的操作信息补充完后，则继续接收用户剩余的操作信息，以实现用户的继续操作，另外，还可以在接收用户剩余的操作信息的同时根据已进行的操作信息进行补充。
上述实施例中，通过异常柜员机将已进行的操作信息发送给服务器，服务器又将该已进行的操作信息发送给正常柜员机，从而用户不需要将已进行的操作再次进行，节约了时间，提高了用户体验。
在其中一个实施例中，参阅图9，图9为图8所示实施例中的解锁步骤的流程图，该解锁步骤可以是在8所示的方法之前进行，该解锁步骤可以包括：
S902：接收服务器发送的自锁指令和锁定时间。
具体地，在服务器分配该正常柜员机给用户后，服务器会向该正常柜员机发送自锁指令和自锁时间，从而该正常柜员机可以根据该自锁指令进行自锁操作。
S904：根据自锁指令，进行自锁操作。
具体地，自锁操作是指正常柜员机进行锁定，锁定后的正常柜员机可以呈现解锁界面，该解锁界面可以提示锁定时间，并提供输入解锁验证码的模块。
S906：当自锁时间等于锁定时间时，则进行解锁操作。
具体地，由于正常柜员机进行自锁，是为了能够保证用户到达该正常柜员机时，该柜员机未被其他用户操作，但是如果锁定时间内，用户未到达该正常柜员机，则认为该用户放弃本次操作，该正常柜员机解锁，以便于其他用户正常使用该正常柜员机。
S908：接收解锁验证码。
具体地，步骤S906是当用放弃本次操作时，正常柜员机的解锁操作，该步骤S908是当用户到达该正常柜员机时，该正常柜员机仍处于锁定状态时，用户可以通过输入异常柜员机界面所显示的解锁验证码来解锁该正常柜员机。
S910：当解锁验证码正确时，则进行解锁操作。
具体地，当正常柜员机接收用户输入的解锁验证码时，会和服务器发送的解锁验证码进行比较，只要两个解锁验证码相同时，才会进行解锁操作。
上述实施例中，在服务器给用户分配了该正常柜员机后，该正常柜员机进行自锁操作，为了其他用户正常使用该柜员机，只在特定的自锁时间内对该正常柜员机进行自锁，另外，当用户到达该正常柜员机时，可以通过解锁验证码来解锁该正常柜员机，以便于用户继续进行后续操作。
请参阅图10，图10为图1所示的柜员机控制系统的时序图，柜员机控制系统包括异常柜员机、服务器和正常柜员机，异常柜员机用于对已进行的操作信息进行存储；检测是否存在控件异常；当存在控件异常时，则提示柜
员机异常，并将异常柜员机的柜员机标识以及已进行的操作信息发送至服务器；接收并显示服务器发送的正常柜员机的地理位置。
服务器用于接收异常柜员机发送的柜员机标识以及已进行的操作信息；根据异常柜员机的柜员机标识确定异常柜员机的地理位置；获取与地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机；将已进行的操作信息发送至正常柜员机；将正常柜员机的地理位置发送至异常柜员机以提示用户正常柜员机的地理位置。
正常柜员机用于接收服务器发送的已进行的操作信息；根据已进行的操作信息，获取异常柜员机的控件异常时的操作中断位置；根据已进行的操作信息，补充操作中断位置之前的操作信息；继续接收操作中断位置之后的操作信息。
图2～6、8～10为本申请一个实施例的方法的流程示意图。应该理解的是，虽然图2～6、8～10的流程图中的各个步骤按照箭头的指示依次显示，但是这些步骤并不是必然按照箭头指示的顺序依次执行。除非本文中有明确的说明，这些步骤的执行并没有严格的顺序限制，其可以以其他的顺序执行。而且，图2～6、8～10中的至少一部分步骤可以包括多个子步骤或者多个阶段，这些子步骤或者阶段并不必然是在同一时刻执行完成，而是可以在不同的时刻执行，其执行顺序也不必然是依次进行，而是可以与其他步骤或者其他步骤的子步骤或者阶段的至少一部分轮流或者交替地执行。
请参阅图11，图11为一实施例中的柜员机控制装置的结构示意图，该装置100包括：
第一接收模块101，用于接收异常柜员机发送的柜员机标识以及已进行的操作信息。
确定模块102，用于根据异常柜员机的柜员机标识确定异常柜员机的地理位置。
第一获取模块103，用于获取与地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机。
第一发送模块104，用于将已进行的操作信息发送至正常柜员机；将正常柜员机的地理位置发送至异常柜员机以提示用户正常柜员机的地理位置。
在其中一个实施例中，该装置100还可以包括：
锁定时间计算模块，用于根据异常柜员机的地理位置与正常柜员机的地理位置，计算正常柜员机的锁定时间。
解锁验证码生成模块，用于生成解锁验证码。
第一发送模块104还用于向正常柜员机发送自锁指令以及锁定时间；将解锁验证码分别发送至异常柜员机和正常柜员机。
请参阅图12，图12为另一实施例中的柜员机控制装置的结构示意图，该装置200包括：
存储模块201，用于对已进行的操作信息进行存储。
检测模块202，用于检测是否存在控件异常。
第二发送模块203，用于当存在控件异常时，则提示柜员机异常，并将异常柜员机的柜员机标识以及已进行的操作信息发送至服务器。
第二接收模块204，用于接收并显示服务器发送的正常柜员机的地理位置。
在其中一个实施例中，该装置200还可以包括：
规划模块，用于规划异常柜员机的地理位置至正常柜员机的地理位置的路线。
显示模块，用于显示路线。
请参阅图13，图13为再一实施例中的柜员机控制装置的结构示意图，该装置300包括：
第三接收模块301，用于接收服务器发送的已进行的操作信息。
第二获取模块302，用于根据已进行的操作信息，获取异常柜员机的控件异常时的操作中断位置。
补充模块303，用于根据已进行的操作信息，补充操作中断位置之前的操作信息。
第三接收模块301还用于继续接收操作中断位置之后的操作信息。
在其中一个实施例中，第三接收模块301还用于接收服务器发送的自锁指令和锁定时间，接收解锁验证码。
该装置300还可以包括：
自锁模块，用于根据自锁指令，进行自锁操作。
解锁模块，用于当自锁时间等于锁定时间时，则进行解锁操作，或者当解锁验证码正确时，则进行解锁操作。
上述对于柜员机控制装置的限定可以参见上文中对于柜员机控制方法的限定，在此不再赘述。上述柜员机控制装置中的各个模块可全部或部分通过软件、硬件及其组合来实现。上述各模块可以硬件形式内嵌于或独立于计算机设备中的处理器中，也可以以软件形式存储于计算机设备中的存储器中，以便于处理器调用执行以上各个模块对应的操作。该处理器可以为中央处理单元(CPU)、微处理器、单片机等。上述柜柜员机控制装置可以实现为一种计算机可读指令的形式，计算机可读指令可在如图1所示的服务器、异常柜员机和正常柜员机上运行。
本申请实施例提出了一种计算机设备，该计算机设备包括一系列存储于存储器上的计算机可读指令，当计算机可读指令被处理器执行时，可以实现本申请各个实施例提出的柜员机控制方法，在一些实施例中，基于该计算机可读指令各部分所实现的特定的操作。参阅图14，提供一种计算机设备，该计算机设备相当于上述的服务器，上述服务器的内部结构可对应于图14所示的结构，其中该服务器包括存储器、处理器以及存储在存储器上并可在处理器上运行的计算机可读指令，其中该存储器可以包括非易失性存储介质以及内存储器，该计算机可读指令可以存储在该非易失性存储介质中，其中，处理器执行可读指令时实现以下步骤：接收异常柜员机发送的柜员机标识以及已进行的操作信息；根据异常柜员机的柜员机标识确定异常柜员机的地理位置；获取与地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机；将已进行的操作信息发送至正常柜员机；将正常柜员机的地理位置发送至异
常柜员机以提示用户正常柜员机的地理位置。
在其中一个实施例中，处理器执行可读指令时还可以实现以下步骤：根据异常柜员机的地理位置与正常柜员机的地理位置，计算正常柜员机的锁定时间；向正常柜员机发送自锁指令以及锁定时间；生成解锁验证码；将解锁验证码分别发送至异常柜员机和所述正常柜员机。
上述对于计算机设备的具体限定可以参见上文中对于柜员机控件更新方法的具体限定，在此不再赘述。本领域技术人员可以理解，图14中示出的结构，仅仅是与本申请方案相关的部分结构的框图，并不构成对本申请方案所应用于其上的服务器的限定，具体的服务器可以包括比图中所示更多或更少的部件，或者组合某些部件，或者具有不同的部件布置。
请继续参阅图14，还提供一种计算机可读存储介质，其上存储有计算机可读指令，如图14中所示的非易失性存储介质，其中，该可读指令被处理器执行时实现以下步骤：接收异常柜员机发送的柜员机标识以及已进行的操作信息；根据异常柜员机的柜员机标识确定异常柜员机的地理位置；获取与地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机；将已进行的操作信息发送至正常柜员机；将正常柜员机的地理位置发送至异常柜员机以提示用户正常柜员机的地理位置。
在其中一个实施例中，该可读指令被处理器执行时还可以实现以下步骤：根据异常柜员机的地理位置与正常柜员机的地理位置，计算正常柜员机的锁定时间；向正常柜员机发送自锁指令以及锁定时间；生成解锁验证码；将解锁验证码分别发送至异常柜员机和所述正常柜员机。
上述对于计算机可读存储介质的具体限定可以参见上文中对于柜员机控件更新方法的具体限定，在此不再赘述。
本申请实施例还提出了一种计算机设备，该计算机设备包括一系列存储于存储器上的计算机可读指令，当计算机可读指令被处理器执行时，可以实现本申请各个实施例提出的柜员机控制方法，在一些实施例中，基于该计算机可读指令各部分所实现的特定的操作。参阅图15，提供一种计算机设备，
该计算机设备相当于上述的异常柜员机，上述异常柜员机的内部结构可对应于图15所示的结构，其中该异常柜员机包括存储器、处理器以及存储在存储器上并可在处理器上运行的计算机可读指令，其中该存储器可以包括非易失性存储介质以及内存储器，该计算机可读指令可以存储在该非易失性存储介质中，其中，处理器执行可读指令时实现以下步骤：对已进行的操作信息进行存储；检测是否存在控件异常；当存在控件异常时，则提示柜员机异常，并将异常柜员机的柜员机标识以及已进行的操作信息发送至服务器；接收并显示所述服务器发送的正常柜员机的地理位置。
在其中一个实施例中，处理器执行可读指令时还可以实现以下步骤：规划异常柜员机的地理位置至正常柜员机的地理位置的路线；显示路线。
上述对于计算机设备的具体限定可以参见上文中对于柜员机控件更新方法的具体限定，在此不再赘述。本领域技术人员可以理解，图15中示出的结构，仅仅是与本申请方案相关的部分结构的框图，并不构成对本申请方案所应用于其上的异常柜员机的限定，具体的异常柜员机可以包括比图中所示更多或更少的部件，或者组合某些部件，或者具有不同的部件布置。
请继续参阅图15，还提供一种计算机可读存储介质，其上存储有计算机可读指令，如图15中所示的非易失性存储介质，其中，该可读指令被处理器执行时实现以下步骤：对已进行的操作信息进行存储；检测是否存在控件异常；当存在控件异常时，则提示柜员机异常，并将异常柜员机的柜员机标识以及已进行的操作信息发送至服务器；接收并显示所述服务器发送的正常柜员机的地理位置。
在其中一个实施例中，该可读指令被处理器执行时还可以实现以下步骤：规划异常柜员机的地理位置至正常柜员机的地理位置的路线；显示路线。
上述对于计算机可读存储介质的具体限定可以参见上文中对于柜员机控件更新方法的具体限定，在此不再赘述。
本发明实施例还提出了一种计算机设备，该计算机设备包括一系列存储于存储器上的计算机可读指令，当计算机可读指令被处理器执行时，可以实
现本发明各个实施例提出的柜员机控制方法，在一些实施例中，基于该计算机可读指令各部分所实现的特定的操作。参阅图16，提供一种计算机设备，该计算机设备相当于上述的正常柜员机，上述正常柜员机的内部结构可对应于图16所示的结构，其中该柜员机包括存储器、处理器以及存储在存储器上并可在处理器上运行的计算机可读指令，其中该存储器可以包括非易失性存储介质以及内存储器，该计算机可读指令可以存储在该非易失性存储介质中，其中，处理器执行可读指令时实现以下步骤：接收服务器发送的已进行的操作信息；根据已进行的操作信息，获取异常柜员机的控件异常时的操作中断位置；根据已进行的操作信息，补充操作中断位置之前的操作信息；继续接收操作中断位置之后的操作信息。
在其中一个实施例中，处理器执行可读指令时还可以实现以下步骤：接收服务器发送的自锁指令和锁定时间；根据自锁指令，进行自锁操作；当自锁时间等于锁定时间时，则进行解锁操作；或者接收解锁验证码；当解锁验证码正确时，则进行解锁操作。
上述对于计算机设备的具体限定可以参见上文中对于柜员机控件更新方法的具体限定，在此不再赘述。本领域技术人员可以理解，图14中示出的结构，仅仅是与本申请方案相关的部分结构的框图，并不构成对本申请方案所应用于其上的正常柜员机的限定，具体的正常柜员机可以包括比图中所示更多或更少的部件，或者组合某些部件，或者具有不同的部件布置。
请继续参阅图16，还提供一种计算机可读存储介质，其上存储有计算机可读指令，如图16中所示的非易失性存储介质，其中，该可读指令被处理器执行时实现以下步骤：接收服务器发送的已进行的操作信息；根据已进行的操作信息，获取异常柜员机的控件异常时的操作中断位置；根据已进行的操作信息，补充操作中断位置之前的操作信息；继续接收操作中断位置之后的操作信息。
在其中一个实施例中，该可读指令被处理器执行时还可以实现以下步骤：接收服务器发送的自锁指令和锁定时间；根据自锁指令，进行自锁操作；当
自锁时间等于锁定时间时，则进行解锁操作；或者接收解锁验证码；当解锁验证码正确时，则进行解锁操作。
上述对于计算机可读存储介质的具体限定可以参见上文中对于柜员机控件更新方法的具体限定，在此不再赘述。
本领域普通技术人员可以理解实现上述实施例方法中的全部或部分流程，是可以通过计算机可读指令来指令相关的硬件来完成，所述的可读指令可存储于一非易失性计算机可读取存储介质中，该可读指令在执行时，可包括如上述各方法的实施例的流程。其中，所述的存储介质可为磁碟、光盘、只读存储记忆体(Read-Only Memory，ROM)等。
以上所述实施例的各技术特征可以进行任意的组合，为使描述简洁，未对上述实施例中的各个技术特征所有可能的组合都进行描述，然而，只要这些技术特征的组合不存在矛盾，都应当认为是本说明书记载的范围。
以上所述实施例仅表达了本申请的几种实施方式，其描述较为具体和详细，但并不能因此而理解为对发明专利范围的限制。应当指出的是，对于本领域的普通技术人员来说，在不脱离本申请构思的前提下，还可以做出若干变形和改进，这些都属于本申请的保护范围。因此，本申请专利的保护范围应以所附权利要求为准。
Claims (20)
- 一种柜员机控制方法，其特征在于，所述方法包括：接收异常柜员机发送的柜员机标识以及已进行的操作信息；根据所述异常柜员机的柜员机标识确定所述异常柜员机的地理位置；获取与所述地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机；将所述已进行的操作信息发送至所述正常柜员机；及将所述正常柜员机的地理位置发送至所述异常柜员机以提示用户所述正常柜员机的地理位置。
- 根据权利要求1所述的方法，其特征在于，所述将所述正常柜员机的地理位置发送至所述异常柜员机的步骤之后，还包括：根据所述异常柜员机的地理位置与所述正常柜员机的地理位置，计算所述正常柜员机的锁定时间；向所述正常柜员机发送自锁指令以及所述锁定时间；生成解锁验证码；及将所述解锁验证码分别发送至所述异常柜员机和所述正常柜员机。
- 一种柜员机控制方法，其特征在于，所述方法包括：对已进行的操作信息进行存储；检测是否存在控件异常；当存在控件异常时，则提示柜员机异常，并将异常柜员机的柜员机标识以及所述已进行的操作信息发送至服务器；及接收并显示所述服务器发送的正常柜员机的地理位置。
- 根据权利要求3所述的方法，其特征在于，所述接收并显示所述服务器发送的正常柜员机的地理位置的步骤之后，还包括：规划所述异常柜员机的地理位置至所述正常柜员机的地理位置的路线；及显示所述路线。
- 一种柜员机控制方法，其特征在于，所述方法包括：接收服务器发送的已进行的操作信息；根据所述已进行的操作信息，获取所述异常柜员机的控件异常时的操作中断位置；根据所述已进行的操作信息，补充所述操作中断位置之前的操作信息；及继续接收所述操作中断位置之后的操作信息。
- 根据权利要求5所述的方法，其特征在于，所述方法还包括：接收服务器发送的自锁指令和锁定时间；根据所述自锁指令，进行自锁操作；当自锁时间等于所述锁定时间时，则进行解锁操作；或者接收解锁验证码；及当所述解锁验证码正确时，则进行解锁操作。
- 一种柜员机控制装置，其特征在于，所述装置包括：第一接收模块，用于接收异常柜员机发送的柜员机标识以及已进行的操作信息；确定模块，用于根据所述异常柜员机的柜员机标识确定所述异常柜员机的地理位置；第一获取模块，用于获取与所述地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机；第一发送模块，用于将所述已进行的操作信息发送至所述正常柜员机；将所述正常柜员机的地理位置发送至所述异常柜员机以提示用户所述正常柜员机的地理位置。
- 一种柜员机控制装置，其特征在于，所述装置包括：存储模块，用于对已进行的操作信息进行存储；检测模块，用于检测是否存在控件异常；第二发送模块，用于当存在控件异常时，则提示柜员机异常，并将异常 柜员机的柜员机标识以及所述已进行的操作信息发送至服务器；第二接收模块，用于接收并显示所述服务器发送的正常柜员机的地理位置。
- 一种柜员机控制装置，其特征在于，所述装置包括：第三接收模块，用于接收服务器发送的已进行的操作信息；第二获取模块，用于根据所述已进行的操作信息，获取所述异常柜员机的控件异常时的操作中断位置；补充模块，用于根据所述已进行的操作信息，补充所述操作中断位置之前的操作信息；所述第三接收模块，还用于继续接收所述操作中断位置之后的操作信息。
- 一种柜员机控制系统，其特征在于，所述系统包括：异常柜员机，用于对已进行的操作信息进行存储；检测是否存在控件异常；当存在控件异常时，则提示柜员机异常，并将异常柜员机的柜员机标识以及所述已进行的操作信息发送至服务器；接收并显示所述服务器发送的正常柜员机的地理位置；服务器，用于接收异常柜员机发送的柜员机标识以及已进行的操作信息；根据所述异常柜员机的柜员机标识确定所述异常柜员机的地理位置；获取与所述地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机；将所述已进行的操作信息发送至所述正常柜员机；将所述正常柜员机的地理位置发送至所述异常柜员机以提示用户所述正常柜员机的地理位置；正常柜员机，用于接收服务器发送的已进行的操作信息；根据所述已进行的操作信息，获取所述异常柜员机的控件异常时的操作中断位置；根据所述已进行的操作信息，补充所述操作中断位置之前的操作信息；继续接收所述操作中断位置之后的操作信息。
- 一种计算机设备，包括存储器、处理器以及存储在存储器上并可在处理器上运行的计算机可读指令，其特征在于，所述处理器执行所述计算机可读指令时实现以下步骤：接收异常柜员机发送的柜员机标识以及已进行的操作信息；根据所述异常柜员机的柜员机标识确定所述异常柜员机的地理位置；获取与所述地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机；将所述已进行的操作信息发送至所述正常柜员机；将所述正常柜员机的地理位置发送至所述异常柜员机以提示用户所述正常柜员机的地理位置。
- 根据权利要求11所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时实现的将所述正常柜员机的地理位置发送至所述异常柜员机的步骤之后，还包括：根据所述异常柜员机的地理位置与所述正常柜员机的地理位置，计算所述正常柜员机的锁定时间；向所述正常柜员机发送自锁指令以及所述锁定时间；生成解锁验证码；将所述解锁验证码分别发送至所述异常柜员机和所述正常柜员机。
- 一个或多个存储有计算机可读指令的计算机可读非易失性存储介质，计算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行以下步骤：接收异常柜员机发送的柜员机标识以及已进行的操作信息；根据所述异常柜员机的柜员机标识确定所述异常柜员机的地理位置；获取与所述地理位置的距离小于预设距离的、且处于空闲状态的正常柜员机；将所述已进行的操作信息发送至所述正常柜员机；将所述正常柜员机的地理位置发送至所述异常柜员机以提示用户所述正常柜员机的地理位置。
- 根据权利要求13所述的存储介质，其特征在于，计算机可读指令被 一个或多个处理器执行时，使得一个或多个处理器执行的将所述正常柜员机的地理位置发送至所述异常柜员机的步骤之后，还包括：根据所述异常柜员机的地理位置与所述正常柜员机的地理位置，计算所述正常柜员机的锁定时间；向所述正常柜员机发送自锁指令以及所述锁定时间；生成解锁验证码；将所述解锁验证码分别发送至所述异常柜员机和所述正常柜员机。
- 一种计算机设备，包括存储器、处理器以及存储在存储器上并可在处理器上运行的计算机可读指令，其特征在于，所述处理器执行所述计算机可读指令时实现以下步骤：对已进行的操作信息进行存储；检测是否存在控件异常；当存在控件异常时，则提示柜员机异常，并将异常柜员机的柜员机标识以及所述已进行的操作信息发送至服务器；接收并显示所述服务器发送的正常柜员机的地理位置。
- 根据权利要求15所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时实现的接收并显示所述服务器发送的正常柜员机的地理位置的步骤之后，还包括：规划所述异常柜员机的地理位置至所述正常柜员机的地理位置的路线；显示所述路线。
- 一个或多个存储有计算机可读指令的计算机可读非易失性存储介质，计算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行以下步骤：对已进行的操作信息进行存储；检测是否存在控件异常；当存在控件异常时，则提示柜员机异常，并将异常柜员机的柜员机标识以及所述已进行的操作信息发送至服务器；接收并显示所述服务器发送的正常柜员机的地理位置。
- 根据权利要求17所述的存储介质，其特征在于，计算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行的接收并显示所述服务器发送的正常柜员机的地理位置的步骤之后，还包括：规划所述异常柜员机的地理位置至所述正常柜员机的地理位置的路线；显示所述路线。
- 一种计算机设备，包括存储器、处理器以及存储在存储器上并可在处理器上运行的计算机可读指令，其特征在于，所述处理器执行所述计算机可读指令时实现以下步骤：接收服务器发送的已进行的操作信息；根据所述已进行的操作信息，获取所述异常柜员机的控件异常时的操作中断位置；根据所述已进行的操作信息，补充所述操作中断位置之前的操作信息；继续接收所述操作中断位置之后的操作信息。
- 一个或多个存储有计算机可读指令的计算机可读非易失性存储介质，计算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行以下步骤：接收服务器发送的已进行的操作信息；根据所述已进行的操作信息，获取所述异常柜员机的控件异常时的操作中断位置；根据所述已进行的操作信息，补充所述操作中断位置之前的操作信息；继续接收所述操作中断位置之后的操作信息。
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