WO2018145380A1 - 商品体验设备、系统及方法 - Google Patents

商品体验设备、系统及方法 Download PDF

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Publication number
WO2018145380A1
WO2018145380A1 PCT/CN2017/087775 CN2017087775W WO2018145380A1 WO 2018145380 A1 WO2018145380 A1 WO 2018145380A1 CN 2017087775 W CN2017087775 W CN 2017087775W WO 2018145380 A1 WO2018145380 A1 WO 2018145380A1
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WO
WIPO (PCT)
Prior art keywords
display
product
merchandise
experience
disposed
Prior art date
Application number
PCT/CN2017/087775
Other languages
English (en)
French (fr)
Inventor
张小玲
Original Assignee
江苏贝尔装饰材料有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 江苏贝尔装饰材料有限公司 filed Critical 江苏贝尔装饰材料有限公司
Priority to CA2981425A priority Critical patent/CA2981425C/en
Priority to EP17771653.7A priority patent/EP3582169A4/en
Priority to US15/571,909 priority patent/US20190035004A1/en
Publication of WO2018145380A1 publication Critical patent/WO2018145380A1/zh

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0641—Shopping interfaces
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0641—Shopping interfaces
    • G06Q30/0643—Graphical representation of items or shoppers
    • A—HUMAN NECESSITIES
    • A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47B—TABLES; DESKS; OFFICE FURNITURE; CABINETS; DRAWERS; GENERAL DETAILS OF FURNITURE
    • A47B96/00—Details of cabinets, racks or shelf units not covered by a single one of groups A47B43/00 - A47B95/00; General details of furniture
    • A47B96/02—Shelves
    • A—HUMAN NECESSITIES
    • A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
    • A47F5/00—Show stands, hangers, or shelves characterised by their constructional features
    • A47F5/0043—Show shelves
    • A—HUMAN NECESSITIES
    • A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
    • A47F5/00—Show stands, hangers, or shelves characterised by their constructional features
    • A47F5/0043—Show shelves
    • A47F5/005—Partitions therefore
    • A—HUMAN NECESSITIES
    • A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
    • A47F5/00—Show stands, hangers, or shelves characterised by their constructional features
    • A47F5/02—Rotary display stands
    • A47F5/025—Rotary display stands having mechanical drive, e.g. turntables
    • A—HUMAN NECESSITIES
    • A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
    • A47F5/00—Show stands, hangers, or shelves characterised by their constructional features
    • A47F5/10—Adjustable or foldable or dismountable display stands
    • A—HUMAN NECESSITIES
    • A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
    • A47F7/00—Show stands, hangers, or shelves, adapted for particular articles or materials
    • A47F7/0042—Show stands, hangers, or shelves, adapted for particular articles or materials for flat articles, e.g. panels, tiles
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K7/00—Methods or arrangements for sensing record carriers, e.g. for reading patterns
    • G06K7/10—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation
    • G06K7/14—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation using light without selection of wavelength, e.g. sensing reflected white light
    • G06K7/1404—Methods for optical code recognition
    • G06K7/1408—Methods for optical code recognition the method being specifically adapted for the type of code
    • G06K7/1417—2D bar codes
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0623—Item investigation
    • G06Q30/0625—Directed, with specific intent or strategy
    • A—HUMAN NECESSITIES
    • A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47B—TABLES; DESKS; OFFICE FURNITURE; CABINETS; DRAWERS; GENERAL DETAILS OF FURNITURE
    • A47B2200/00—General construction of tables or desks
    • A47B2200/0066—Workstations
    • A47B2200/0075—Computer kiosks or stands
    • A—HUMAN NECESSITIES
    • A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47B—TABLES; DESKS; OFFICE FURNITURE; CABINETS; DRAWERS; GENERAL DETAILS OF FURNITURE
    • A47B96/00—Details of cabinets, racks or shelf units not covered by a single one of groups A47B43/00 - A47B95/00; General details of furniture
    • A47B96/02—Shelves
    • A47B96/027—Cantilever shelves
    • A47B96/028—Cantilever shelves characterised by support bracket location means, e.g. fixing means between support bracket and shelf

Definitions

  • the present invention relates to the field of user experience, and in particular to a product experience device, system and method.
  • Online shopping is an extremely convenient way to shop. With the improvement of living standards and the rapid development of the Internet, online shopping has gradually become a way of consumption for people. Online shopping has many advantages, such as convenience, low price, and a large amount of information. At the same time, online shopping also has many drawbacks, such as the inability to perform virtual experience of goods, the inability to achieve anytime, and the inability to prevent online shopping from being inconsistent with the real thing.
  • an object of embodiments of the present invention is to provide a product experience device and system to solve the above problems.
  • An embodiment of the present invention provides a product experiencing device, including an electronic display device and a product display stand, where the electronic display device is disposed on the product display stand;
  • the electronic display device includes a device body, a display screen, and a scanning device, and the display screen and the scanning device are disposed on the device body;
  • the product display stand includes a base, a display stand main body, a carrier and a rack, the display stand main body and the rack are disposed on the base, and the carrier is disposed on the display frame main body;
  • the device body is disposed on the base, and the carrying structure is configured to carry a display item provided with a product identifier, the storage structure is configured to place the virtual reality glasses and the display product graphic materials, and the display screen is configured to log in The e-commerce platform system displays product information of the displayed item, and the scanning device is configured to scan the item identification of the displayed item.
  • the product experience device is in communication with a customer service center, the electronic display device further includes a voice communication device, and the voice communication device is disposed on the device body;
  • the voice communication device is configured to implement real-time communication between the user and the online customer service.
  • the electronic display device further includes a camera, and the camera is disposed on the device body;
  • the camera is configured to enable real-time communication between the user and the online customer service.
  • the display screen is disposed at an upper middle portion of the device body
  • the scanning device is disposed at a middle and a lower portion of the device body
  • the voice communication device is disposed at an upper middle portion of the device body and located at the display a side of the screen, the camera is disposed at an upper portion of the apparatus body;
  • the display screen, the scanning device, the camera, and the voice communication device are all disposed on the same side of the device body.
  • the display stand main body includes a first cross bar and a second cross bar disposed opposite to each other, and a plurality of vertical bars connected between the first cross bar and the second cross bar;
  • the carrier includes a sleeve and a plurality of latching rods disposed on the sleeve, and each of the latching rods is provided with two card slots, and the slots of the two card slots are opposite in direction and oriented toward The length direction of the casing;
  • the sleeve is rotatably sleeved on the vertical rod and is in one-to-one correspondence with the vertical rod.
  • the merchandise display rack further includes a display panel configured to set the display merchandise, and the display panel is engaged with the card slots opened by the two adjacent latching bars.
  • one end of the snap bar is disposed on the sleeve, and the other end extends in a direction perpendicular to the length direction of the sleeve.
  • the product identifier of the displayed product is a two-dimensional code
  • the two-dimensional code includes a purchase link two-dimensional code and a virtual reality video link two-dimensional code
  • the scanning device is a two-dimensional code scanner.
  • the merchandise experience system is communicatively coupled to the e-commerce platform system; the scanning device is configured to scan the purchase link two-dimensional code to obtain a purchase link, and the merchandise experience device logs in to the e-commerce platform according to the purchase link And displaying, by the display screen, merchandise information of the display merchandise provided by the e-commerce platform system.
  • Another object of the present invention is to provide a product experience system, including a mobile terminal, an e-commerce platform system, and a product experience device provided by the present invention, wherein the mobile terminal and the product experience device are respectively connected to the e-commerce platform system. ;
  • the mobile terminal is configured to scan a product identifier of the display item to obtain a purchase link or a virtual reality video link of the display item;
  • the e-commerce platform system is configured to store merchandise information of the displayed merchandise, and is further configured to process related information such as ordering information.
  • the product experience system further includes a customer service center, and the customer service center is respectively communicably connected to the product experience device, the mobile terminal, and the e-commerce platform system;
  • the customer service center is configured to implement real-time communication between the user and the online customer service.
  • Another object of the present invention is a product experience device, including an electronic display device and a product display stand;
  • the product display rack is provided with at least one detachable display item, and the display item is provided with a product identifier;
  • the electronic display device includes a display screen and a scanning device, and the product experience system is communicatively coupled to the e-commerce platform system; the scanning device is configured to scan the product identifier of the display item to obtain a purchase link, and the product experience device according to the The purchase link is registered to the e-commerce platform system, and the product information of the display item is displayed through the display screen.
  • the electronic display device further includes virtual reality glasses; the scanning device is configured to scan the product identifier of the display product to obtain a virtual reality video link, and the product experience device obtains the display product according to the virtual reality video link
  • the virtual reality displays the effect and displays the virtual reality display effect through the virtual reality glasses.
  • the electronic display device is further configured to receive a user operation to log in to the e-commerce platform system, and display the product information of the selected item by the user through the display screen.
  • the commodity experiencing device is communicatively coupled to the customer service center; the electronic display device further includes a voice communication device configured to perform a voice interaction with the customer service center, so that the user communicates with the online customer service in real time. .
  • the product experience device is communicatively coupled to the customer service center; the electronic display device further includes a camera configured to perform image or video interaction with the customer service center, so that the user communicates with the online customer service in real time.
  • the electronic display device includes a device body, and the display screen and the scanning device are disposed on the device body.
  • the product display stand comprises a base, a display stand main body and a carrier, the display stand main body is disposed on the base, the carrying frame is disposed on the display stand main body; and the at least one display product is disposed in the Said carrier.
  • the display stand main body includes a first cross bar and a second cross bar disposed opposite to each other, and a plurality of vertical bars connected between the first cross bar and the second cross bar;
  • the carrier includes a sleeve and a plurality of clamping rods disposed on the sleeve, the sleeve is rotatably sleeved on the vertical rod, and the clamping rod is provided with a card slot on the same pole
  • the card slot openings of the two adjacent card posts are opposite to each other to form a space for holding the display product.
  • Another object of the present invention is to provide a product experience method for a product experience system, the product experience system comprising an electronic display device and a product display stand; the electronic display device comprising a display screen and a scanning device; The shelf is provided with at least one display item with a product identifier; the product experience system is communicatively coupled to the e-commerce platform system; the method comprises:
  • the merchandise experience system further includes virtual reality glasses; the method further includes:
  • the electronic display device is further configured to receive a user operation to log in to the e-commerce platform system, and display the product information of the selected item by the user through the display screen.
  • the product experience system further includes a voice communication device, and the product experience system is communicatively coupled to the customer service center; the method further includes:
  • Voice interaction with the customer service center is accomplished by the voice communication device.
  • the merchandise experience system further includes a camera; the method further includes:
  • Image interaction with the customer service center is accomplished by the camera and/or the display screen. .
  • the product experience device and system provided by the embodiments of the invention not only provide the user with a large amount of product information and convenient shopping channels, but also can help the user to carry out the virtual experience of the product, realize the appearance at any time, and prevent the online shopping from being inconsistent with the physical object. The phenomenon appears.
  • FIG. 1 is a schematic structural diagram of a product experience device according to an embodiment of the present invention.
  • FIG. 2 is a schematic structural diagram of an electronic display device according to an embodiment of the present invention.
  • FIG. 3 is a schematic structural diagram of a product display rack according to an embodiment of the present invention.
  • FIG. 4 is another schematic structural diagram of a product display rack according to an embodiment of the present invention.
  • FIG. 5 is a schematic structural diagram of a carrier according to an embodiment of the present invention.
  • Fig. 6 is a partial enlarged view of a portion A of Fig. 5;
  • FIG. 7 is a schematic structural diagram of a display panel according to an embodiment of the present invention.
  • FIG. 8 is another schematic structural diagram of a product display rack according to an embodiment of the present invention.
  • FIG. 9 is a connection block diagram of a product experience system according to an embodiment of the present invention.
  • Icons 10 - commodity experience equipment; 100 - electronic display device; 110 - device body; 111 - device base; 112 - transition portion; 113 - display portion; 120 - display screen; 130 - scanning device; 140 - voice communication device; 150-camera; 200-commodity display stand; 210-base; 220-display stand main body; 221-first crossbar; 222-second crossbar; 223-pillar; 230-carrier; 231-sleeve; - card post; 2321 - card slot; 240 - shelf; 241 - storage basket; 250 - top cover; 260 - display panel; 261 - pull hole; 20 - mobile terminal; 30 - e-commerce platform system; 40 - customer service center.
  • an embodiment of the present invention provides a product experiencing device 10 .
  • the merchandise experience device 10 includes an electronic display device 100 and a product display rack 200 configured to display a display product.
  • the electronic display device 100 is disposed in the The product display rack 200 is described. It can be understood that, in this embodiment, the electronic display device 100 may be fixedly mounted on the product display stand 200, may be detachably mounted on the product display stand 200, or may be placed on the product display stand. 200.
  • the product display stand 200 is provided with at least one detachable display item, and the display item is provided with a product identification. In this embodiment, optionally, the display item is a sample of the floor.
  • the display product may also be a sample of other products such as floor accessories, ceramic tiles, wall panels, ceilings, doors and windows.
  • the electronic display device 100 includes a device body 110 , a display screen 120 , and a scanning device 130 .
  • the display screen 120 and the scanning device 130 are disposed on the device body 110 .
  • the device body 110 includes a device base 111, a transition portion 112, and a display portion 113.
  • the transition portion 112 is disposed on the device base 111
  • the display portion 113 is disposed at an end of the transition portion 112 away from the base 210, and is tilted away from the transition portion 112. .
  • the display screen 120 can be a capacitive liquid crystal screen.
  • the electronic display device 100 can log in to the e-commerce platform system in response to a user operation, and display the product information of the user selected item through the display screen 120.
  • the user can log in to the online to offline (O2O), the business to customer (B2C) and the customer to customer (C2C) e-commerce platform.
  • O2O online to offline
  • B2C business to customer
  • C2C customer to customer
  • the system is to further understand a series of features such as the model and price of the products of each e-commerce platform system.
  • the display The display screen 120 is disposed at an upper middle portion of the apparatus main body 110. Specifically, in the embodiment, the display screen 120 is disposed at an intermediate position of the display portion 113.
  • the scanning device 130 can be a two-dimensional code scanner configured to scan a product identification of the displayed item.
  • the product identifier of the displayed product is a two-dimensional code
  • the two-dimensional code includes a purchase link two-dimensional code and a virtual reality (VR) video link two-dimensional code.
  • the user may scan the two-dimensional code of the displayed product by using the scanning device 130, obtain a purchase link by scanning the product identifier of the display product, and the product experience device logs in to the e-commerce platform system according to the purchase link, and The merchandise information of the displayed merchandise is displayed through the display screen, so that the user can directly understand the characteristics of each product.
  • VR virtual reality
  • the user can also use the mobile device to scan the two-dimensional code of the displayed product of the e-commerce platform system registered through the display screen 120, thereby realizing a new feeling of easy purchase at home.
  • the scanning device 130 is disposed at a lower middle portion of the device body 110. Specifically, in the embodiment, the scanning device 130 is disposed at a lower portion of the display portion 113 and located below the display screen 120.
  • the product experience device may further include VR glasses, and the VR glasses may perform display of a virtual reality video or an image.
  • the scanning device may scan the virtual reality video link two-dimensional code of the displayed product to obtain a virtual reality video link, and the product experience device obtains a virtual reality display effect of the display product according to the virtual reality video link, and passes the The VR glasses display the virtual reality display effect.
  • the display item is a floor
  • the user can use the VR glasses to feel the installation effect of the house type in advance through the VR virtual experience function.
  • the product experience device may further include VR glasses, and the virtual display glasses may cooperate with the mobile terminal to display a virtual reality video or image through the mobile terminal.
  • the user can obtain a virtual reality video link by scanning the virtual reality video link two-dimensional code on the display product through the mobile terminal, obtain a virtual reality display effect of the display product according to the virtual reality video link, and cooperate with the VR glasses.
  • the virtual reality display effect is displayed below.
  • the merchandise experience device may be in communication with a customer service center, and the electronic display device 100 further includes a voice communication device 140 having a push-to-dial function.
  • the voice communication device 140 is disposed in the device body 110.
  • the voice communication device 140 is disposed at an intermediate position of the display portion 113 on one side of the display screen 120.
  • the voice communication device 140 is configured to perform an image or video interaction with the customer service center, such that the user communicates with the online customer service in real time.
  • the electronic display device 100 further includes a camera 150.
  • the camera 150 is disposed on the device body 110. Specifically, the camera 150 is disposed at an upper portion of the display portion 113 and located above the display screen 120.
  • the camera 150 is configured to perform image or video interaction with the customer service center, so that the user communicates with the online customer service in real time.
  • the user can communicate with the online customer service through the voice communication device 140 and the camera 150 in real time during the product experience and purchase process to solve the experience process, pre-sale, sale and after-sales encounters. Problems to provide users with a better product experience and shopping experience.
  • the electronic display device 100 further includes a human body sensor and a voice broadcast device.
  • the human body sensor and the voice broadcast device are disposed in the device body 110.
  • the human body sensor is configured to detect whether a user is in proximity. When the detection result indicates that the user is approaching, the voice broadcast device is controlled to issue a voice greeting message, or the display screen 120 is configured to display the text greeting information.
  • the human body sensor may be a human body microwave sensor, a human body infrared sensor, or the like.
  • the display screen 120, the scanning device 130, the voice communication device 140, the camera 150, the human body sensor, and the voice broadcast device are all disposed on the same side of the device body 110.
  • the display screen 120, the scanning device 130, the voice communication device 140, the camera 150, the human body sensor, and the voice broadcast device are all disposed on the same side of the display portion 113.
  • the electronic display device 100 of the present embodiment is mainly composed of the display screen 120, the scanning device 130, the voice communication device 140, the camera 150, the human body sensor and the voice broadcast device. It should be noted that, in this embodiment, the electronic display device 100 further includes a microcontroller configured to control the overall working state of the electronic display device 100 and perform data information processing. In addition, optionally, the electronic display device 100 further includes a headphone jack, a power interface, a network interface, a data transmission interface, and the like.
  • the product display stand 200 includes a base 210 , a display stand main body 220 , a carrier 230 , and a shelf 240 .
  • the display frame body 220 and the rack 240 are disposed on the base 210
  • the carrier 230 is disposed on the display frame body 220 .
  • the device body 110 is disposed on the base 210.
  • the carrier 230 is configured to carry a display item provided with a product identification.
  • the rack 240 is configured to place the display product graphic material and the VR glasses that are matched with the electronic display device 100.
  • the display product graphic material may be the latest and most comprehensive product manual and the enterprise brand manual, and the user can fully understand the enterprise background and the full series of products before purchasing the display product.
  • the product display stand 200 further includes a top cover 250.
  • the display stand main body 220 includes a first cross bar 221 and a second cross bar 222 disposed opposite to each other.
  • the first crossbar 221 is disposed on the base 210
  • the second crossbar 222 is disposed at a position of the top cover 250 corresponding to the base 210.
  • the display stand main body 220 further includes a plurality of vertical bars 223 connected between the first cross bar 221 and the second cross bar 222.
  • the pole 223 is a long pole having a circular cross section, and the two adjacent poles 223 are spaced apart.
  • first cross bar 221 and the second cross bar 222 may include multiple groups, and each set of the first cross bar 221 and the second cross bar 222 are provided with multiple heels. Pole 223.
  • first horizontal The rod 221 and the second rail 222 comprise two groups.
  • the carrier 230 includes a sleeve 231 and a plurality of snap bars 232 disposed on the sleeve 231 .
  • one end of the latching rod 232 is disposed on the sleeve 231, and the other end extends in a direction perpendicular to the longitudinal direction of the sleeve 231.
  • each of the card posts 232 is provided with two card slots 2321.
  • the slots of the two card slots 2321 are opposite in direction, and the length of the sleeve 231 is opposite to the length of the sleeve 231.
  • the card slots opening of the two adjacent two latching 232 rods are opposite to each other, and a space for holding the displayed product is formed.
  • the card holder 232 disposed at the most end of the sleeve 231 can open only one of the card slots 2321, and the card of the card lever 232 disposed above the sleeve 231.
  • the slot of the slot 2321 is downwardly disposed, and the slot of the slot 2321 of the latching lever 232 disposed under the sleeve 231 faces upward, so that a latch is formed between two adjacent latching bars 232 on the same pole 223.
  • the space for displaying the merchandise is possible.
  • the number of the card slots 2321 opened by each of the card posts 232 may be other, for example, four.
  • the number of the card slots 2321 formed by each of the card posts 232 is four, the notches of the two of the card slots 2321 are upward, and the notches of the other two of the card slots 2321 are downward, and the slots are notches.
  • the upward two card slots 2321 correspond to the positions of the two card slots 2321 of the downward slot.
  • the sleeve 231 is rotatably sleeved on the vertical rod 223 and is in one-to-one correspondence with the vertical rod 223. The user can adjust the separation distance between the display items by rotating the sleeve 231 to select a suitable separation distance for easy observation.
  • the product display rack 200 further includes a display panel 260 configured to set the display product, and the display panel 260 is coupled to the adjacent two of the latching rods 232 .
  • Card slot 2321 the central portion of the display panel 260 is hollowed out and configured to be snapped to display merchandise.
  • a pull hole 261 is further formed at the edge of the display panel 260 to facilitate user operation.
  • the floor is disposed on the display panel 260. The floor panel 260 is taken out from the card slot 2321 to take out the floor.
  • the user can take out the display item from the card slot 2321, and scan the display item of the purchase link QR code set on the display item by the scanning device 130 or the mobile device into the e-commerce platform system. Purchase page.
  • the user can scan the VR video link QR code set on the display product through the scanning device 130 or the mobile device, open the VR video page of the display product, and experience the VR glasses configured by the product experience device 10. The laying effect of the floor in the room.
  • each item displayed on the mall interface is also provided with a purchase link QR code and a VR video link.
  • the dimension code the user can also open the VR video page of the display item by scanning the purchase link two-dimensional code, and open the VR video page of the display item by scanning the VR video link two-dimensional code.
  • the user unlike the display item displayed by the product display stand 200, the user must scan the purchase link QR code and VR through the mobile device.
  • the video link QR code can be used for subsequent operations.
  • the rack 240 is provided with at least two storage baskets 241.
  • the storage basket 241 is provided with two, one of them is configured to place the display product graphic material, and the other is configured to place the VR glasses matched with the electronic display device 100 configured by the product experience device 10.
  • an embodiment of the present invention further provides a product experience system, where the product experience system includes a mobile terminal 20 , an e-commerce platform system 30 , and the above-described product experience device 10 , and the mobile terminal 20 and the product experience device 10 . They are communicatively coupled to the e-commerce platform system 30, respectively.
  • the mobile terminal 20 may be a mobile device such as a user's smart phone or tablet.
  • the mobile terminal 20 is configured to scan a product identifier of the display item to obtain a purchase link or a virtual reality video link of the display item.
  • the e-commerce platform system 30 is configured to store merchandise information for displaying merchandise, and is further configured to process related information such as order information.
  • the merchandise experience system optionally includes a customer service center 40.
  • the customer service center 40 is communicably connected to the product experience device 10, the mobile terminal 20, and the e-commerce platform system 30, so as to implement real-time communication between the user and the online customer service.
  • the present embodiment further provides a product experience method, and the product experience method is applied to the product experience system 10 provided by the embodiment, and the method includes step S110 and step S120.
  • Step S110 the scanning device 130 scans the product identifier of the displayed product to obtain a purchase link.
  • step S120 the e-commerce platform system 30 is logged in according to the purchase link, and the merchandise information of the display merchandise provided by the e-commerce platform system is displayed through the display screen 120.
  • the method may further include step S130 and step S140.
  • Step S130 the scanning device 130 scans the product identifier of the displayed product to obtain a virtual reality video link.
  • Step S140 Acquire a virtual reality display image of the display item according to the virtual reality video link, and display the virtual reality display image by using the virtual reality display glasses.
  • the method may further include step S150.
  • step S150 the receiving user operates to log in to the e-commerce platform system 30, and displays the product information of the selected product by the display screen 120.
  • the method may further include implementing a voice interaction with the customer service center 40 through the voice communication device 140.
  • the method may further include implementing image interaction with the customer service center 40 via the camera 150 and/or the display screen 120.
  • the product experience device 10 and system provided by the embodiments of the present invention provide a user with a large amount of product information and convenient shopping channels through the ingenious combination of the electronic display device 100 and the product display stand 200, and can also Help users to experience virtual goods and realize the phenomenon of online shopping and physical inconsistency at the same time.
  • setting should be understood broadly, and may be fixed connection, for example, or may be Disassemble the connection or connect it integrally. It can be a mechanical connection or an electrical connection. It can be directly connected or indirectly connected through an intermediate medium, which can be the internal connection between two components.
  • intermediate medium which can be the internal connection between two components.
  • orientation or positional relationship of the terms “upper”, “lower”, “top”, “bottom” and the like is based on the orientation or positional relationship shown in the drawings, or
  • the orientation or positional relationship that is conventionally placed in the use of the inventive product is merely for the purpose of describing the invention and the description is simplified, and is not intended to suggest or imply that the device or component referred to has a particular orientation, is constructed and operated in a particular orientation, thus It is not to be understood as limiting the invention.
  • the terms “first”, “second”, “third”, and the like are used merely to distinguish a description, and are not to be construed as indicating or implying a relative importance.
  • the product experiencing device 10 and the system provided by the embodiments of the present invention not only provide a display platform for the physical product sample, but also help the user to perform the virtual experience of the product and realize the view at any time through the ingenious combination of the electronic display device 100 and the product display stand 200. At the same time, the phenomenon of online shopping and physical inconsistency is eliminated.
  • the user can take out the display item from the card slot 2321, and scan the two-dimensional code of the purchase link set on the display item through the scanning device 130 or the mobile device to enter the display item purchase page of the e-commerce platform system.
  • the user can scan the VR video link QR code set on the display product through the scanning device 130 or the mobile device, open the VR video page of the display product, and experience the VR glasses configured by the product experience device 10.
  • the product experience device 10 can also communicate with the customer service center 40, and the user can communicate with the online customer service in real time, and solve the problems encountered in the user experience process, pre-sale, sale, and after-sales, so as to provide the user with the problem. Better product experience and shopping experience.

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Abstract

一种商品体验设备及系统。所述商品体验设备（10）包括电子显示装置（100）和商品展示架（200），所述电子显示装置（100）设置于所述商品展示架（200）。所述电子显示装置（100）包括装置主体、显示屏和扫描装置，所述显示屏和所述扫描装置设置于所述装置主体。所述商品展示架（200）包括底座、展示架主体、承载架和置物架，所述展示架主体和所述置物架设置于所述底座，所述承载架设置于所述展示架主体。所述装置主体设置于所述底座。商品体验设备及系统不仅为用户提供了海量的商品信息和方便的购物渠道，还可以在帮助用户进行商品虚拟体验、实现随时看样的同时杜绝网络购物与实物不符的现象出现。

Description

商品体验设备、系统及方法
相关申请的交叉引用
本申请要求于2017年02月13日提交中国专利局的优先权号为201710077532.9、名称为“商品体验设备及系统”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本发明涉及用户体验领域，具体而言，涉及一种商品体验设备、系统及方法。
背景技术
网络购物，是一种极其方便的购物方式。随着生活水平的提高，网络的迅速发展，网上购物已逐渐成为人们的一种消费方式。网络购物具有诸多优势，例如，方便、价格便宜以及信息量大等。同时，网络购物也存在诸多弊端，例如，无法进行商品虚拟体验、无法实现随时看样，以及无法杜绝网络购物与实物不符的现象出现。
发明内容
有鉴于此，本发明实施例的目的在于，提供一种商品体验设备及系统以解决上述问题。
本发明实施例提供了一种商品体验设备，包括电子显示装置和商品展示架，所述电子显示装置设置于所述商品展示架；
所述电子显示装置包括装置主体、显示屏和扫描装置，所述显示屏和所述扫描装置设置于所述装置主体；
所述商品展示架包括底座、展示架主体、承载架和置物架，所述展示架主体和所述置物架设置于所述底座，所述承载架设置于所述展示架主体；
所述装置主体设置于所述底座，所述承载架构造成承载设置有商品标识的展示商品，所述置物架构造成放置虚拟现实眼镜和所述展示商品图文资料，所述显示屏配置成通过登录电商平台系统以显示所述展示商品的商品信息，所述扫描装置配置成扫描所述展示商品的商品标识。
进一步地，所述商品体验设备与客户服务中心通信连接，所述电子显示装置还包括语音通信装置，所述语音通信装置设置于所述装置主体；
所述语音通信装置配置成实现用户与在线客服的实时沟通。
进一步地，所述电子显示装置还包括摄像头，所述摄像头设置于所述装置主体；
所述摄像头配置成实现用户与在线客服的实时沟通。
进一步地，所述显示屏设置于所述装置主体的中上部，所述扫描装置设置于所述装置主体的中下部，所述语音通信装置设置于所述装置主体的中上部且位于所述显示屏的一侧，所述摄像头设置于所述装置主体的上部；
所述显示屏、扫描装置、摄像头和语音通信装置均设置于所述装置主体的同一侧。
进一步地，所述展示架主体包括相对设置的第一横杆和第二横杆，以及连接于所述第一横杆和第二横杆之间的多根立杆；
所述承载架包括套管和设置于所述套管的多根卡接杆，每根所述卡接杆开设有两个卡槽，所述两个卡槽的槽口方向相反，并且朝向所述套管的长度方向；
所述套管可旋转地套设于所述立杆，且与所述立杆一一对应。
进一步地，所述商品展示架还包括构造成设置所述展示商品的展板，所述展板卡接于相邻的两个所述卡接杆开设的卡槽。
进一步地，所述卡接杆一端设置于所述套管，另一端往垂直于所述套管长度方向的方向延伸。
进一步地，所述展示商品的商品标识为二维码，所述二维码包括购买链接二维码和虚拟现实视频链接二维码，所述扫描装置为二维码扫描仪。
进一步地，所述商品体验系统与电商平台系统通信连接；所述扫描装置配置成扫描所述购买链接二维码获得购买链接，所述商品体验设备根据所述购买链接登录所述电商平台系统，并通过所述显示屏显示所述电商平台系统提供的该展示商品的商品信息。
本发明的另一目的在于提供一种商品体验系统，包括移动终端、电商平台系统和和本发明提供的商品体验设备，所述移动终端和商品体验设备分别与所述电商平台系统通信连接；
所述移动终端配置成扫描所述展示商品的商品标识以获取所述展示商品的购买链接或虚拟现实视频链接；
所述电商平台系统配置成存储展示商品的商品信息，还配置成处理订购信息等相关信息。
进一步地，所述商品体验系统还包括客户服务中心，所述客户服务中心分别与所述商品体验设备、移动终端和电商平台系统通信连接；
所述客户服务中心配置成实现用户与在线客服的实时沟通。
本发明的另一目的在于一种商品体验设备，包括电子显示装置及商品展示架；
所述商品展示架上设置有至少一个可拆卸的展示商品，所述展示商品上设置有商品标识；
所述电子显示装置包括显示屏及扫描装置，所述商品体验系统与电商平台系统通信连接；所述扫描装置配置成扫描所述展示商品的商品标识获得购买链接，所述商品体验设备根据所述购买链接登录所述电商平台系统，并通过所述显示屏显示该展示商品的商品信息。
进一步地，所述电子显示装置还包括虚拟现实眼镜；所述扫描装置配置成扫描所述展示商品的商品标识获得虚拟现实视频链接，所述商品体验设备根据所述虚拟现实视频链接获得该展示商品的虚拟现实展示效果，并通过所述虚拟现实眼镜显示所述虚拟现实展示效果。
进一步地，所述电子显示装置还配置成接收用户操作登录所述电商平台系统，通过所述显示屏显示用户选中商品的商品信息。
进一步地，所述商品体验设备与客户服务中心通信连接；所述电子显示装置还包括语音通信装置，所述语音通信装置配置成与所述客户服务中心进行语音交互，使得用户与在线客服实时沟通。
进一步地，所述商品体验设备与客户服务中心通信连接；所述电子显示装置还包括摄像头，所述摄像头配置成与所述客户服务中心进行图像或视频交互，使得用户与在线客服实时沟通。
进一步地，所述电子显示装置包括装置主体，所述显示屏和所述扫描装置设置于所述装置主体。
进一步地，所述商品展示架包括底座、展示架主体及承载架，所述展示架主体设置于所述底座，所述承载架设置于所述展示架主体；所述至少一个展示商品设置于所述承载架。
进一步地，所述展示架主体包括相对设置的第一横杆和第二横杆，以及连接于所述第一横杆和第二横杆之间的多根立杆；
所述承载架包括套管和设置于所述套管的多根卡接杆，所述套管可旋转地套设于所述立杆，所述卡接杆开设有卡槽，同一立杆上相邻两根卡接杆的卡槽开口方向相对，形成卡持所述展示商品的空间。
本发明的另一目的在于提供一种商品体验方法，应用于商品体验系统，所述商品体验系统包括电子显示装置和商品展示架；所述电子显示装置包括显示屏及扫描装置；所述商品展示架上设置有至少一个带有商品标识的展示商品；所述商品体验系统与电商平台系统通信连接；所述方法包括：
通过所述扫描装置扫描所述展示商品的商品标识获得购买链接；
根据所述购买链接登录电商平台系统，通过所述显示屏显示所述电商平台系统提供的该展示商品的商品信息。
进一步地，所述商品体验系统还包括虚拟现实眼镜；所述方法还包括：
通过所述扫描装置扫描所述展示商品的商品标识获得虚拟现实视频链接；
根据所述虚拟现实视频链接获取该展示商品的虚拟现实展示图像，并通过所述虚拟现实展示眼镜显示所述虚拟现实展示图像。
进一步地，所述电子显示装置还配置成接收用户操作登录所述电商平台系统，通过所述显示屏显示用户选中商品的商品信息。
进一步地，所述商品体验系统还包括语音通信装置，所述商品体验系统与客户服务中心通信连接；所述方法还包括：
通过所述语音通信装置实现与在所述客户服务中心的语音交互。
进一步地，所述商品体验系统还包括摄像头；所述方法还包括：
通过所述摄像头和/或所述显示屏实现与在所述客户服务中心的图像交互。。
本发明实施例提供的商品体验设备及系统，不仅为用户提供了海量的商品信息和方便的购物渠道，还可以在帮助用户进行商品虚拟体验、实现随时看样的同时杜绝网络购物与实物不符的现象出现。
附图说明
为了更清楚地说明本发明实施例的技术方案，下面将对实施例中所需要使用的附图作简单地介绍。应当理解，以下附图仅示出了本发明的某些实施例，因此不应被看作是对范围的限定，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他相关的附图。
图1为本发明实施例提供的一种商品体验设备的示意性结构图。
图2为本发明实施例提供的一种电子显示装置的示意性结构图。
图3为本发明实施例提供的一种商品展示架的示意性结构图。
图4为本发明实施例提供的商品展示架的另一种示意性结构图。
图5为本发明实施例提供的一种承载架的示意性结构图。
图6为图5的A部位的局部放大图。
图7为本发明实施例提供的一种展板的示意性结构图。
图8为本发明实施例提供的商品展示架的另一种示意性结构图。
图9为本发明实施例提供的一种商品体验系统的连接框图。
图标：10-商品体验设备；100-电子显示装置；110-装置主体；111-装置底座；112-过渡部；113-展示部；120-显示屏；130-扫描装置；140-语音通信装置；150-摄像头；200-商品展示架；210-底座；220-展示架主体；221-第一横杆；222-第二横杆；223-立杆；230-承载架；231-套管；232-卡接杆；2321-卡槽；240-置物架；241-置物篮；250-顶盖；260-展板；261-拉孔；20-移动终端；30-电商平台系统；40-客户服务中心。
具体实施方式
下面将结合本发明实施例中的附图，对本发明实施例中的技术方案进行清楚、完整地描述。显然，所描述的实施例仅仅是本发明一部分实施例，而不是全部的实施例。通常在此处附图中描述和示出的本发明实施例的组件可以以各种不同的配置来布置和设计。因此，以下对在附图中提供的本发明的实施例的详细描述并非旨在限制要求保护的本发明的范围，而是仅仅表示本发明的选定实施例。基于本发明的实施例，本领域技术人员在没有做出创造性劳动的前提下所获得的所有其他实施例，都属于本发明保护的范围。
应注意到：相似的标号和字母在下面的附图中表示类似项，因此，一旦某一项在一个附图中被定义，则在随后的附图中不需要对其进行进一步定义和解释。
请参阅图1，本发明实施例提供了一种商品体验设备10，所述商品体验设备10包括电子显示装置100和配置成展示展示商品的商品展示架200，所述电子显示装置100设置于所述商品展示架200。可以理解，本实施例中，所述电子显示装置100可以是固定安装于所述商品展示架200，可以是可拆卸地安装于所述商品展示架200，还可以是放置于所述商品展示架200。所述商品展示架200上设置有至少一个可拆卸的展示商品，所述展示商品上设置有商品标识。本实施例中，可选地，所述展示商品为地板的样品。需要说明的是，所述展示商品也可以为地板附件、瓷砖、墙板、天花板、门窗等其他商品的样品。
请参阅图2，本实施例中，所述电子显示装置100包括装置主体110、显示屏120和扫描装置130，所述显示屏120和所述扫描装置130设置于所述装置主体110。
可选地，所述装置主体110包括装置底座111、过渡部112和展示部113。本实施例中，所述过渡部112设置于所述装置底座111，所述展示部113设置于所述过渡部112远离所述底座210的一端，并且向远离所述过渡部112的方向翘起。
本实施例中，所述显示屏120可以是电容式液晶屏。所述电子显示装置100可以响应用户操作，登录所述电商平台系统，并通过所述显示屏120显示用户选中商品的商品信息。用户可通过所述显示屏120，登陆线上到线下(Online To Offline，O2O)、商对客(Business To Customer，B2C)和个人与个人之间(Customer To Customer，C2C)的电商平台系统，以进一步了解产品各电商平台系统的商品在售型号和价格等一系列特性。可选地，所述显 示屏120设置于所述装置主体110的中上部。具体地，本实施例中，所述显示屏120设置于所述展示部113的中间位置。
所述扫描装置130可以为二维码扫描仪，所述扫描装置130配置成扫描所述展示商品的商品标识。本实施例中，所述展示商品的商品标识为二维码，所述二维码包括购买链接二维码和虚拟现实(Virtual Reality，VR)视频链接二维码。用户可使用所述扫描装置130扫描所述展示商品的二维码，通过扫描所述展示商品的商品标识获得购买链接，所述商品体验设备根据所述购买链接登录所述电商平台系统，并通过所述显示屏显示该展示商品的商品信息，使得用户可以直接的了解每一款产品的特性。同时，用户也可以使用移动设备扫描通过所述显示屏120登录的电商平台系统的展示商品的二维码，从而实现在家轻松购买的新感受。可选地，所述扫描装置130设置于所述装置主体110的中下部。具体地，本实施例中，所述扫描装置130设置于所述展示部113的下部分位置，位于所述显示屏120的下方。
可选地，在本实施例的一种实施方式中，所述商品体验设备还可以包括VR眼镜，所述VR眼镜可以进行虚拟现实视频或图像的显示。所述扫描装置可以扫描所述展示商品的虚拟现实视频链接二维码获得虚拟现实视频链接，所述商品体验设备根据所述虚拟现实视频链接获得该展示商品的虚拟现实展示效果，并通过所述VR眼镜显示所述虚拟现实展示效果。例如，当所述展示商品为地板时，用户可以利用所述VR眼镜，通过VR虚拟体验功能提前感受自己户型的安装效果。
可选地，在本实施例的另一种实施方式中，所述商品体验设备还可以包括VR眼镜，所述虚拟显示眼镜可以与移动终端配合，通过移动终端显示虚拟现实视频或图像。用户可以通过移动终端扫描所述展示商品上的虚拟现实视频链接二维码获得虚拟现实视频链接，根据所述虚拟现实视频链接获得该展示商品的虚拟现实展示效果，并在所述VR眼镜的配合下显示所述虚拟现实展示效果。
可选地，所述商品体验设备可以与客户服务中心通信连接，所述电子显示装置100还包括具有一键拨号功能的语音通信装置140。本实施例中，所述语音通信装置140设置于所述装置主体110。具体地，所述语音通信装置140设置于所述展示部113的中间位置，位于所述显示屏120的一侧。所述语音通信装置140配置成可以与所述客户服务中心进行图像或视频交互，使得用户与在线客服实时沟通。
可选地，所述电子显示装置100还包括摄像头150。本实施例中，所述摄像头150设置于所述装置主体110。具体地，所述摄像头150设置于所述展示部113的上部分位置，位于所述显示屏120上方。所述摄像头150配置成可以与所述客户服务中心进行图像或视频交互，使得用户与在线客服实时沟通。
通过上述设置，用户在商品体验及购买过程中有任何疑问，均可以通过所述语音通信装置140和摄像头150与在线客服进行实时沟通，解决体验过程、售前、售中和售后所遇到的问题，以便给用户提供更好的商品体验和购物体验。
可选地，所述电子显示装置100还包括人体感应器和语音播报装置。本实施例中，所述人体感应器和语音播报装置设置于所述装置主体110。其中，所述人体感应器配置成检测是否有用户接近，当检测结果指示有用户接近时，控制所述语音播报装置发出语音问候信息，或控制所述显示屏120显示图文问候信息。本实施例中，所述人体感应器可以为人体微波感应器、人体红外感应器等。
本实施例中，所述显示屏120、扫描装置130、语音通信装置140、摄像头150、人体感应器和语音播报装置均设置于所述装置主体110的同一侧。具体地，所述显示屏120、扫描装置130、语音通信装置140、摄像头150、人体感应器和语音播报装置均设置于所述展示部113的同一侧。
由上可知，本实施例所述的电子显示装置100主要由所述显示屏120、扫描装置130、语音通信装置140、摄像头150、人体感应器和语音播报装置组成。需要说明的是，本实施例中，所述电子显示装置100还包括配置成控制所述电子显示装置100整体工作状态以及进行数据信息处理的微控制器。此外，可选地，所述电子显示装置100还包括耳机孔、电源接口、网络接口以及数据传输接口等。
请参阅图3和图4，本实施例中，所述商品展示架200包括底座210、展示架主体220、承载架230和置物架240。所述展示架主体220和所述置物架240设置于所述底座210，所述承载架230设置于所述展示架主体220。本实施例中，所述装置主体110设置于所述底座210。
所述承载架230构造成承载设置有商品标识的展示商品。所述置物架240构造成放置所述展示商品图文资料和与所述电子显示装置100配套的VR眼镜。所述展示商品图文资料可以是最新最全的产品手册以及企业的品牌手册，用户在购买所述展示商品前可以全面的了解企业的背景和全系列产品。
本实施例中，所述商品展示架200还包括顶盖250。此外，所述展示架主体220包括相对设置的第一横杆221和第二横杆222。所述第一横杆221设置于所述底座210，所述第二横杆222设置于所述顶盖250的与所述底座210对应的位置处。本实施例中，所述展示架主体220还包括连接于所述第一横杆221和第二横杆222之间的多根立杆223。可选地，所述立杆223为截面为圆形的长杆，且相邻的两根所述立杆223存在间隔。
可以理解的是，可选地，所述第一横杆221和第二横杆222可以包括多组，并且每组所述第一横杆221和第二横杆222之间均设置有多跟立杆223。本实施例中，所述第一横 杆221和第二横杆222包括两组。
请结合图5和图6，可选地，所述承载架230包括套管231和设置于所述套管231的多根卡接杆232。本实施例中，所述卡接杆232一端设置于所述套管231，另一端往垂直于所述套管231长度方向的方向延伸。此外，可选地，每根所述卡接杆232开设有两个卡槽2321，所述两个卡槽2321的槽口方向相反，并且朝向所述套管231的长度方向，同一立杆223上相邻两根卡接232杆的卡槽开口方向相对，形成卡持所述展示商品的空间。
需要说明的是，设置于所述套管231最端部的所述卡接杆232可以只开设一个所述卡槽2321，并且设置于所述套管231上方的所述卡接杆232的卡槽2321槽口朝向下方，设置于所述套管231下方的所述卡接杆232的卡槽2321槽口朝向上方，使同一立杆223上相邻两根卡接杆232之间形成卡持所述展示商品的空间。
本实施例中，为了增加所述展示商品的展示数量，可选地，每根所述卡接杆232开设的卡槽2321数量还可以为其他，例如，还可以为四个。当每根所述卡接杆232开设的卡槽2321数量为四个时，其中两个所述卡槽2321的槽口向上，另外两个所述卡槽2321的槽口向下，并且槽口向上的两个卡槽2321与槽口向下的两个卡槽2321的位置对应。本实施例中，所述套管231可旋转地套设于所述立杆223，且与所述立杆223一一对应。用户可以通过旋转所述套管231，调节所述展示商品之间的间隔距离，以选取合适的间隔距离便于观察。
请结合图7和图8，可选地，所述商品展示架200还包括构造成设置所述展示商品的展板260，所述展板260卡接于相邻的两个所述卡接杆232开设的卡槽2321。可选地，所述展板260中部镂空，构造成卡接展示商品。此外，所述展板260的边缘处还开设有拉孔261，以便于用户操作。所述地板设置于所述展板260。将所述展板260从所述卡槽2321取出，即可取出所述地板。
通过上述设置，用户可以将所述展示商品从所述卡槽2321取出，并通过上述扫描装置130或移动设备扫描设置于所述展示商品的购买链接二维码进入电商平台系统的该展示商品购买页面。同样的，用户也可以通过上述扫描装置130或移动设备扫描设置于所述展示商品的VR视频链接二维码，打开该展示商品的VR视频页面，通过所述商品体验设备10配置的VR眼镜感受所述地板在房间内的铺设效果。
需要说明的是，用户在进入通过所述显示屏120登录的电商平台系统的相关产品的商城界面之后，商城界面所展示的每一款商品同样设置有购买链接二维码和VR视频链接二维码，用户同样可以通过扫描所述购买链接二维码打开该展示商品的VR视频页面，通过扫描所述VR视频链接二维码打开该展示商品的VR视频页面。但是，与所述商品展示架200展示的展示商品有所不同的是，用户必须通过移动设备扫描所述购买链接二维码和VR 视频链接二维码才能进行后续操作。
本实施例中，所述置物架240设置有至少两个置物篮241。当所述置物篮241设置有两个时，其中一个构造成放置所述展示商品图文资料，另一个构造成放置所述商品体验设备10配置的与所述电子显示装置100配套的VR眼镜。
请参阅图9，本发明实施例还提供了一种商品体验系统，所述商品体验系统包括移动终端20、电商平台系统30和上述商品体验设备10，所述移动终端20和商品体验设备10分别与所述电商平台系统30通信连接。其中，所述移动终端20可以是用户的智能手机、平板电脑等移动设备。
所述移动终端20配置成扫描所述展示商品的商品标识以获取所述展示商品的购买链接或虚拟现实视频链接。所述电商平台系统30配置成存储展示商品的商品信息，还配置成处理订购信息等相关信息。
为了解决体验过程、售前、售中和售后所遇到的问题，以便给用户提供更好的商品体验和购物体验，可选地，所述商品体验系统还包括客户服务中心40。所述客户服务中心40分别与所述商品体验设备10、移动终端20和电商平台系统30通信连接，以便于实现用户与在线客服的实时沟通。
本实施例还提供一种商品体验方法，所述商品体验方法应用于本实施例提供的所述商品体验系统10，所述方法包括步骤S110及步骤S120。
步骤S110，通过所述扫描装置130扫描所述展示商品的商品标识获得购买链接。
步骤S120，根据所述购买链接登录电商平台系统30，通过所述显示屏120显示所述电商平台系统提供的该展示商品的商品信息。
进一步地，在本实施例中，所述方法还可以包括步骤S130及步骤S140。
步骤S130，通过所述扫描装置130扫描所述展示商品的商品标识获得虚拟现实视频链接。
步骤S140，根据所述虚拟现实视频链接获取该展示商品的虚拟现实展示图像，并通过所述虚拟现实展示眼镜显示所述虚拟现实展示图像。
进一步地，在本实施例中，所述方法可以还包括步骤S150,。
步骤S150，接收用户操作登录所述电商平台系统30，通过所述显示屏120显示用户选中商品的商品信息。
进一步地，在本实施例中，所述方法可以还包括通过所述语音通信装置140实现与在所述客户服务中心40的语音交互。
进一步地，在本实施例中，所述方法可以还包括通过所述摄像头150和/或所述显示屏120实现与在所述客户服务中心40的图像交互。
综上所述，本发明实施例提供的商品体验设备10及系统，通过电子显示装置100和商品展示架200的巧妙结合，不仅为用户提供了海量的商品信息和方便的购物渠道，还可以在帮助用户进行商品虚拟体验、实现随时看样的同时杜绝网络购物与实物不符的现象出现。
在本发明的描述中，还需要说明的是，除非另有明确的规定和限定，术语“设置”、“安装”、“连接”应做广义理解，例如，可以是固定连接，也可以是可拆卸连接，或一体地连接。可以是机械连接，也可以是电连接。可以是直接相连，也可以通过中间媒介间接相连，可以是两个元件内部的连通。对于本领域的普通技术人员而言，可以具体情况理解上述术语在本发明中的具体含义。
在本发明的描述中，需要说明的是，术语“上”、“下”、“顶”、“底”等指示的方位或位置关系为基于附图所示的方位或位置关系，或者是该发明产品使用时惯常摆放的方位或位置关系，仅是为了便于描述本发明和简化描述，而不是指示或暗示所指的装置或元件必须具有特定的方位、以特定的方位构造和操作，因此不能理解为对本发明的限制。此外，术语“第一”、“第二”、“第三”等仅用于区分描述，而不能理解为指示或暗示相对重要性。
以上所述仅为本发明的优选实施例而已，并不用于限制本发明，对于本领域的技术人员来说，本发明可以有各种更改和变化。凡在本发明的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本发明的保护范围之内。
工业实用性
本发明实施例提供的商品体验设备10及系统，通过电子显示装置100和商品展示架200的巧妙结合，不仅提供了实体商品样本的展示平台，还可以在帮助用户进行商品虚拟体验、实现随时看样的同时杜绝网络购物与实物不符的现象出现。用户可以将所述展示商品从所述卡槽2321取出，并通过上述扫描装置130或移动设备扫描设置于所述展示商品的购买链接二维码进入电商平台系统的该展示商品购买页面。同样的，用户也可以通过上述扫描装置130或移动设备扫描设置于所述展示商品的VR视频链接二维码，打开该展示商品的VR视频页面，通过所述商品体验设备10配置的VR眼镜感受所述地板在房间内的铺设效果。所述商品体验设备10还可以与所述客户服务中心40进行通信，使用用户可以与在线客服实时沟通，解决了用户体验过程、售前、售中和售后所遇到的问题，以便给用户提供更好的商品体验和购物体验。

Claims (24)

  1. 一种商品体验设备，其特征在于，包括电子显示装置和商品展示架，所述电子显示装置设置于所述商品展示架；
    所述电子显示装置包括装置主体、显示屏和扫描装置，所述显示屏和所述扫描装置设置于所述装置主体；
    所述商品展示架包括底座、展示架主体、承载架和置物架，所述展示架主体和所述置物架设置于所述底座，所述承载架设置于所述展示架主体；
    所述装置主体设置于所述底座，所述承载架构造成承载设置有商品标识的展示商品，所述置物架构造成放置VR眼镜和所述展示商品图文资料，所述显示屏配置成通过登录电商平台系统以显示所述展示商品的商品信息，所述扫描装置配置成扫描所述展示商品的商品标识。
  2. 根据权利要求1所述的商品体验设备，其特征在于，所述商品体验设备与客户服务中心通信连接，所述电子显示装置还包括语音通信装置，所述语音通信装置设置于所述装置主体；
    所述语音通信装置配置成实现用户与在线客服的实时沟通。
  3. 根据权利要求2所述的商品体验设备，其特征在于，所述电子显示装置还包括摄像头，所述摄像头设置于所述装置主体；
    所述摄像头配置成实现用户与在线客服的实时沟通。
  4. 根据权利要求3所述的商品体验设备，其特征在于，所述显示屏设置于所述装置主体的中上部，所述扫描装置设置于所述装置主体的中下部，所述语音通信装置设置于所述装置主体的中上部且位于所述显示屏的一侧，所述摄像头设置于所述装置主体的上部；
    所述显示屏、扫描装置、摄像头和语音通信装置均设置于所述装置主体的同一侧。
  5. 根据权利要求1所述的商品体验设备，其特征在于，所述展示架主体包括相对设置的第一横杆和第二横杆，以及连接于所述第一横杆和第二横杆之间的多根立杆；
    所述承载架包括套管和设置于所述套管的多根卡接杆，每根所述卡接杆开设有两个卡槽，所述两个卡槽的槽口方向相反，并且朝向所述套管的长度方向；
    所述套管可旋转地套设于所述立杆，且与所述立杆一一对应。
  6. 根据权利要求5所述的商品体验设备，其特征在于，所述商品展示架还包括构造成设置所述展示商品的展板，所述展板卡接于相邻的两个所述卡接杆开设的卡槽。
  7. 根据权利要求5所述的商品体验设备，其特征在于，所述卡接杆一端设置于所述 套管，另一端往垂直于所述套管长度方向的方向延伸。
  8. 根据权利要求1所述的商品体验设备，其特征在于，所述展示商品的商品标识为二维码，所述二维码包括购买链接二维码和虚拟现实视频链接二维码，所述扫描装置为二维码扫描仪。
  9. 根据权利要求8所述的商品体验设备，其特征在于，所述商品体验系统与电商平台系统通信连接；所述扫描装置配置成扫描所述购买链接二维码获得购买链接，所述商品体验设备根据所述购买链接登录所述电商平台系统，并通过所述显示屏显示所述电商平台系统提供的该展示商品的商品信息。
  10. 一种商品体验系统，其特征在于，包括移动终端、电商平台系统和权利要求1～8任意一项所述的商品体验设备，所述移动终端和商品体验设备分别与所述电商平台系统通信连接；
    所述移动终端配置成扫描所述展示商品的商品标识以获取所述展示商品的购买链接或虚拟现实视频链接；
    所述电商平台系统配置成存储展示商品的商品信息，还配置成处理订购信息等相关信息。
  11. 根据权利要求10所述的商品体验系统，其特征在于，所述商品体验系统还包括客户服务中心，所述客户服务中心分别与所述商品体验设备、移动终端和电商平台系统通信连接；
    所述客户服务中心配置成实现用户与在线客服的实时沟通。
  12. 一种商品体验设备，其特征在于，包括电子显示装置及商品展示架；
    所述商品展示架上设置有至少一个可拆卸的展示商品，所述展示商品上设置有商品标识；
    所述电子显示装置包括显示屏及扫描装置，所述商品体验系统与电商平台系统通信连接；所述扫描装置配置成扫描所述展示商品的商品标识获得购买链接，所述商品体验设备根据所述购买链接登录所述电商平台系统，并通过所述显示屏显示该展示商品的商品信息。
  13. 根据权利要求12所述的商品体验设备，其特征在于，所述电子显示装置还包括VR眼镜；所述扫描装置配置成扫描所述展示商品的商品标识获得虚拟现实视频链接，所述商品体验设备根据所述虚拟现实视频链接获得该展示商品的虚拟现实展示效果，并通过所述虚拟现实眼镜显示所述虚拟现实展示效果。
  14. 根据权利要求12所述的商品体验设备，其特征在于，所述电子显示装置还配置成接收用户操作登录所述电商平台系统，通过所述显示屏显示用户选中商品的商品信 息。
  15. 根据权利要求12或14任意一项所述的商品体验设备，其特征在于，所述商品体验设备与客户服务中心通信连接；所述电子显示装置还包括语音通信装置，所述语音通信装置配置成与所述客户服务中心进行语音交互，使得用户与在线客服实时沟通。
  16. 根据权利要求15所述的商品体验设备，其特征在于，所述商品体验设备与客户服务中心通信连接；所述电子显示装置还包括摄像头，所述摄像头配置成与所述客户服务中心进行图像或视频交互，使得用户与在线客服实时沟通。
  17. 根据权利要求12-16任意一项所述的商品体验设备，其特征在于，所述电子显示装置包括装置主体，所述显示屏和所述扫描装置设置于所述装置主体。
  18. 根据权利要求12-16任意一项所述的商品体验设备，其特征在于，所述商品展示架包括底座、展示架主体及承载架，所述展示架主体设置于所述底座，所述承载架设置于所述展示架主体；所述至少一个展示商品设置于所述承载架。
  19. 根据权利要求18所述的商品体验设备，其特征在于，所述展示架主体包括相对设置的第一横杆和第二横杆以及连接于所述第一横杆和第二横杆之间的多根立杆；
    所述承载架包括套管和设置于所述套管的多根卡接杆，所述套管可旋转地套设于所述立杆，所述卡接杆开设有卡槽，同一立杆上相邻两根卡接杆的卡槽开口方向相对，形成卡持所述展示商品的空间。
  20. 一种商品体验方法，其特征在于，应用于商品体验系统，所述商品体验系统包括电子显示装置和商品展示架；所述电子显示装置包括显示屏及扫描装置；所述商品展示架上设置有至少一个带有商品标识的展示商品；所述商品体验系统与电商平台系统通信连接；所述方法包括：
    通过所述扫描装置扫描所述展示商品的商品标识获得购买链接；
    根据所述购买链接登录电商平台系统，通过所述显示屏显示所述电商平台系统提供的该展示商品的商品信息。
  21. 根据权利要求20所述的方法，其特征在于，所述商品体验系统还包括虚拟现实眼镜；所述方法还包括：
    通过所述扫描装置扫描所述展示商品的商品标识获得虚拟现实视频链接；
    根据所述虚拟现实视频链接获取该展示商品的虚拟现实展示图像，并通过所述虚拟现实展示眼镜显示所述虚拟现实展示图像。
  22. 根据权利要求20所述的商品体验设备，其特征在于，所述方法还包括：
    接收用户操作登录所述电商平台系统，通过所述显示屏显示用户选中商品的商品信息。
  23. 根据权利要求20-22任意一项所述的方法，其特征在于，所述商品体验系统还包括语音通信装置，所述商品体验系统与客户服务中心通信连接；所述方法还包括：
    通过所述语音通信装置实现与在所述客户服务中心的语音交互。
  24. 根据权利要23所述的方法，其特征在于，所述商品体验系统还包括摄像头；所述方法还包括：
    通过所述摄像头和/或所述显示屏实现与在所述客户服务中心的图像交互。
PCT/CN2017/087775 2017-02-13 2017-06-09 商品体验设备、系统及方法 WO2018145380A1 (zh)

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