WO2018120764A1

WO2018120764A1 - Method and system for querying express order by scanning code during dialling process

Info

Publication number: WO2018120764A1
Application number: PCT/CN2017/092956
Authority: WO
Inventors: 郑强
Original assignee: 深圳有麦科技有限公司
Priority date: 2016-12-31
Filing date: 2017-07-14
Publication date: 2018-07-05
Also published as: CN106599319A

Abstract

A method and system for querying an express order by scanning a code during a dialling process. The method comprises the following steps : a user terminal dialling a corresponding customer service phone number of an express delivery company and entering an order number inputting interface for an express item query operation (S10, S20); the user terminal scanning a two-dimensional code and/or a bar code on an order to acquire order number information carried in the two-dimensional code and/or the bar code (S11); and the user terminal automatically inputting the order number into the order number inputting interface so as to perform an express order state query (S12). By means of the method, the whole corresponding order number can be automatically identified and input merely by using a camera of a mobile phone to directly scan a two-dimensional code and/or a bar code on an express delivery waybill without needing to input order number information by hand during an express item query process, which reduces the difficulty of an express item query operation and improves the accuracy and efficiency of a user querying an express order by means of dialling.

Description

Method and system for dialing process scanning code query express

Technical field

The invention relates to the field of express delivery inquiry, in particular to a method and a system for scanning code query and express delivery in a dialing process.

Background technique

Nowadays, with the rapid transmission of information and the real-time acquisition of knowledge, everyone can query and download the required information, news and real-time messages through computers or smart mobile terminals. Therefore, the online world is very convenient for people. service.

Because of the rise of online shopping in recent years, the logistics industry has also developed rapidly. For ordinary people, it is common to carry out cross-regional object delivery through the courier company. After sending the item, the user needs to know the status information of the goods at this time. One of the existing solutions is to connect to the Internet interface through a computer or other intelligent terminal, which is simple and convenient, but cannot be used when there is no network connection, and it is necessary for a user who does not use the Internet to have a certain learning process to be smooth. The other scheme is to realize the inquiry of the relevant express order on the mobile phone or the telephone terminal by dialing the customer service number of the corresponding courier company. However, the existing method of calling the express company number through the mobile phone terminal to query the express delivery status is cumbersome. The specific inquiry requires the user to manually input the courier number, which is time consuming and laborious, and the time cost is high.

Therefore, it is necessary to design a dialing process scanning code query express method and system, to realize the real-time status of the express can be quickly queried by dialing.

Summary of the invention

The object of the present invention is to overcome the deficiencies of the prior art and to provide an information sharing method and system for implementing a dialing process.

The present invention is implemented in such a manner that a dialing process scans a code for a courier, including the following steps.

The user terminal dials the corresponding courier company customer service phone, and enters the order number input interface of the check operation;

The user terminal scans the two-dimensional code and/or barcode on the order to obtain the order number information carried on the two-dimensional code and/or the barcode;

The user terminal automatically inputs the order number into the order number input interface to perform the express status inquiry.

Further, the user terminal scans the two-dimensional code and/or the barcode on the order, and obtains the step number information carried on the two-dimensional code and/or the barcode, including,

According to the telecommunication network signal or voice recognition, determine whether the current call interface is an order number input interface for the check operation,

If yes, the scan number check button is displayed on the order number input interface of the user terminal.

Open the camera on the user terminal by scanning the code check button, and scan the camera with the QR code and/or barcode position on the delivery note;

Identify the QR code and/or the order number information carried in the barcode.

Determine whether the current call interface is an order number input interface for the check operation,

If so, the camera on the user terminal is automatically turned on, and the camera automatically recognizes the QR code and/or barcode. .

Further, the user terminal automatically inputs the order number into the query interface, and after performing the status inquiry step of the express order, including,

The server pushes the delivery status information to the user terminal and displays it on the user terminal interface, and the delivery status information includes express delivery information and estimated arrival time information.

The invention also proposes a dialing process scan code query express delivery system, including

The check unit is used to dial the corresponding courier company customer service phone and enter the order number input interface of the check operation;

a scanning code unit for scanning a two-dimensional code and/or a barcode on an order to obtain an order number information carried on the two-dimensional code and/or the barcode;

The automatic input unit is configured to automatically input the order number into the order number input interface to perform the express status inquiry.

Further, the scan code unit includes an interpretation module one,

The determining module 1 is configured to determine, according to the telecommunication network signal or voice recognition, whether the current call interface is an order number input interface of the checking operation,

Further, the scan code unit further includes a scan module and an identification module.

a scanning module, configured to open a camera on the user terminal by scanning a code check button, and scanning the camera with a QR code and/or a barcode position on the delivery note;

The identification module is configured to identify the two-dimensional code and/or the order number information carried in the barcode.

Further, the scan code unit includes a read module 2,

The determining module 2 is configured to determine whether the current call interface is an order number input interface for the checking operation,

If so, the camera on the user terminal is automatically turned on, and the camera automatically recognizes the QR code and/or barcode.

Further, the present invention further includes a display unit for the server to push the express status information to the user terminal and display it on the user terminal interface, where the express delivery status information includes express delivery information and estimated arrival time information.

Compared with the prior art, the dialing process provided by the present invention scans the code for the express delivery method. When people query their own express delivery, they do not need to access the Internet, and only need the mobile phone in the hand to conduct telecommunication network communication, and there is no need to check the piece. Manually enter the order number information in the process, just by directly scanning the QR code and/or barcode on the courier by the camera on the mobile phone, the entire corresponding order number can be automatically recognized and input, which reduces the difficulty of the check operation and improves the user. The accuracy and efficiency of dialing through the check.

DRAWINGS

1 is a flow chart showing a method for scanning and querying express delivery of a dialing process according to Embodiment 1 of the present invention;

2 is a block diagram showing a specific process of a method for scanning and querying express delivery in a dialing process according to Embodiment 1 of the present invention;

3 is a structural block diagram of a system for scanning and querying express delivery of a dialing process according to Embodiment 1 of the present invention;

4 is a flow chart showing a method for scanning and querying express delivery of a dialing process according to Embodiment 2 of the present invention;

FIG. 5 is a flow chart of sending a courier number in a dialing process according to Embodiment 3 of the present invention.

detailed description

The present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.

The implementation of the present invention will be described in detail below with reference to specific embodiments.

1 to 5, a preferred embodiment of the present invention is provided.

Referring to FIG. 1-2, a method for scanning a code for a dialing process in the dialing process includes the following steps.

S10. The user terminal dials the corresponding customer service number of the courier company, and enters the order number input interface of the check operation.

S11. The user terminal scans the two-dimensional code and/or the barcode on the order to obtain the order number information carried on the two-dimensional code and/or the barcode.

S12. The user terminal automatically inputs the order number into the order number input interface, and performs a status inquiry of the express order.

S13. The user terminal receives the express delivery status information and displays the information on the user terminal interface, and the express delivery status information includes express delivery information and estimated arrival time information.

For the above step S10, the user terminal is a mobile phone that can normally make a call through a telecommunication communication network, and the mobile phone has a camera. The user can make a normal call through the user terminal. Of course, the user terminal can also be used to call the express company's customer service phone. After dialing the customer service call of the courier company, the customer service will prompt the user to press the corresponding number button to enter the specific service function. According to the prompt, the user can select the order number input interface for the check operation. Of course, when the user knows the bus number of the courier company and the extension number required for the check, the user can directly dial the bus number + extension number to directly enter the check operation order number input interface.

For the above step S11, when the user terminal enters the check operation order number input interface, the order number information carried by the courier can be directly scanned by scanning the two-dimensional code and/or the barcode on the courier. The order number on the courier is normally a series of multi-digit numbers. The input efficiency is low and error-prone. Moreover, if the order number entered is dialed, the order number needs to be re-entered again. It can't be modified directly like the part that can delete the error on the computer side, which is inefficient and easy to make mistakes. By scanning and identifying the QR code on the courier by the user terminal, the obtained order number can be guaranteed to be 100% accurate.

Specifically, step S11 further includes the following steps:

S111. Determine, according to the telecommunication network signal or voice recognition, whether the current call interface is an order number input interface of the check operation, and if yes, present an scan check button on the order number input interface of the user terminal.

S112. Open the camera on the user terminal by scanning the code check button, and scan the camera by the QR code and/or the barcode position on the delivery note.

S113. Identify the two-dimensional code and/or the order number information carried in the barcode.

For the above step S111, the specific dialed phone number can be compared with the pre-stored courier company customer service check number. If the dialed phone number is a pre-stored courier company customer service check number, the current call interface is determined. Enter the interface for the order number of the check operation and proceed to the next step. Because under normal circumstances, the courier company's check-up number is generally the bus number + extension number, so you can also compare the bus number of the dialed number first, and quickly determine the number of the courier company currently being called while waiting for the connection, and then pass Compare the subsequent extension number to confirm whether to check.

Step S111 in this embodiment, in another embodiment of the present invention, specifically step S211 in FIG. 4: determining whether the current call interface is an order number input interface of the check operation, and if so, directly opening the camera on the user terminal The camera automatically recognizes the QR code and/or barcode. By directly determining that the current call interface is the order number input interface of the check operation, the camera on the user terminal is directly opened, without skipping the scan button and then scanning the button. The process proceeds to step S112. The whole process is simpler and more efficient. In Fig. 4, his steps S20, S22, S23, S212, and S213 are identical to the above-described steps S10, S12, S13, S112, and S113.

For the above step S112, after the scan code button is presented on the client terminal interface, the camera on the user terminal is turned on by clicking the scan button, and then the camera is scanned against the two-dimensional code and/or barcode position on the delivery note.

For the above step S113, after the camera scans the two-dimensional code and/or the barcode, the two-dimensional code or the order number information carried on the barcode can be directly recognized, and the order is recognized without any error on the two-dimensional code or the barcode. The possibility of a number error is zero, which greatly improves the accuracy of the express check.

In the above step S11, the user terminal scans the two-dimensional code and/or the barcode on the order to obtain the step number information carried on the two-dimensional code and/or the barcode. The following specific implementation manners can also be adopted, as shown in FIG. 5, where (1), (2), and (3) are as follows:

(1) The user dials the courier company's phone number (such as 1183000) and interacts with the IVR server via a telecommunication network (such as PSTN);

(2) The IVR server prompts the user to input the courier number, and the user operates through the system button on the terminal, and the IVR server receives the DTMF signal and translates it to the legal courier number;

(3) The IVR server queries the status corresponding to the courier number through the interactive server to be visible (short, MMS, APP message, APP UI) Or audible (voice) form to the user.

The above method mainly uses the DTMF signal for sending the courier note number, which is convenient for the user to operate, and the result is given by the user audible visual method.

For the above step S12, after obtaining the two-dimensional code on the courier to be inquired or the order number information corresponding to the barcode in step S11, the identified order number is automatically input into the order input interface, and the express status inquiry is performed. Through the automatic input method, the problem that the human input order number may be wrong is avoided, the problem that the input error should be repeatedly input is avoided, the accuracy of the query result is ensured, and the checking efficiency is improved.

For the above step S13, after the result is queried, the courier company customer service returns the query result, and the user terminal receives the courier status information and displays it on the user terminal interface, and the courier status information includes the express delivery information and the estimated arrival time information, which may be Clear and intuitive understanding of the current status of the target delivery. After knowing the estimated time of arrival, the customer can reasonably make time arrangements to avoid the problem of not being able to receive the courier.

Referring to FIG. 3, the present invention also provides a dialing process scanning code query express delivery system, including

The checking unit 10 is configured to dial a corresponding customer service telephone number of the courier company, and enter an order number input interface of the checking operation;

The scanning unit 20 is configured to scan the two-dimensional code and/or the barcode on the order, and obtain the order number information carried on the two-dimensional code and/or the barcode;

The automatic input unit 30 is configured to automatically input the order number into an order number input interface, and perform a status inquiry of the express order;

The display unit 40 is configured to receive the delivery status information and display it on the user terminal interface.

The user terminal is a mobile phone that can normally make a call through a telecommunication communication network, and the mobile phone has a camera. The user can make a normal call through the user terminal. Of course, the user terminal can also be used to call the express company's customer service phone. After the check unit 10 dials the customer service call of the courier company, its customer service will prompt the user to press the corresponding number button to enter a specific service function. According to the prompt, the order number input interface of the check operation can be selected. Of course, when the user knows the bus number of the courier company and the extension number required for the check, the user can directly dial the bus number + extension number to directly enter the check operation order number input interface.

The scanning unit 20 can identify the order number information carried by the user terminal by directly scanning the two-dimensional code and/or the barcode on the courier when the user terminal enters the check operation order number input interface. The order number on the courier is normally a series of multi-digit numbers. The input efficiency is low and error-prone. Moreover, if the order number entered is dialed, the order number needs to be re-entered again. It can't be modified directly like the part that can delete the error on the computer side, which is inefficient and easy to make mistakes. By scanning and identifying the QR code on the courier by the user terminal, the obtained order number can be guaranteed to be 100% accurate.

Specifically, the scanning unit 20 includes a determining module 201, a scanning module 202, and an identifying module 203. In this embodiment, the determining module 201 is a determining module 1, and according to the telecommunication network signal or voice recognition, is used to determine whether the current call interface is an order number input interface for the checking operation, and if so, the order number input interface is displayed on the user terminal. The scanning module 202 is configured to open the camera on the user terminal by scanning the code checking button, and align the camera with the two-dimensional code and/or the barcode position on the delivery note; the identification module 203 is configured to identify two Order number information carried in the code and/or barcode.

In another embodiment of the present invention, the determining module 201 may also be the determining module 2, and the determining module 2 is configured to determine whether the current call interface is an order number input interface for the checking operation, and if so, directly open the camera on the user terminal. The judging module 2 directly opens the camera on the user terminal by determining the current order interface input interface for checking the current operation interface, and does not need to jump out of the scan button and then scan the button to enter the scanning step, which is relative to the judgment module. The process is simpler, more straightforward and more efficient.

Specifically, when determining whether the current call interface is the order number input interface of the check operation, the judging module can compare the dialed telephone number with the pre-stored courier company customer service check number, if the dialed telephone number is The pre-stored courier company customer service check number determines that the current call interface is the order number input interface for the check operation, and the subsequent steps are performed. Because under normal circumstances, the courier company's check-up number is generally the bus number + extension number, so you can also compare the bus number of the dialed number first, and quickly determine the number of the courier company currently being called while waiting for the connection, and then pass Compare the subsequent extension number to confirm whether to check.

Specifically, after the scan code button is presented on the client terminal interface, the scan module 202 is configured to open the camera on the user terminal by clicking the scan button, and then align the camera with the QR code and/or the barcode position on the delivery note. scanning.

Specifically, after the camera module scans the two-dimensional code and/or the barcode, the identification module 203 can directly identify the two-dimensional code or the order number information carried on the barcode, and identify the two-dimensional code or the barcode without error. The possibility of an order number error is zero, which greatly improves the accuracy of the express check.

Specifically, the automatic input unit 30 is configured to automatically input the identified order number into the order input interface after the scan unit 20 obtains the two-dimensional code or the order number information corresponding to the barcode on the express order that needs to be inquired, and automatically sends the order number to the order input interface. Status query. Through the automatic input method, the problem that the human input order number may be wrong is avoided, the problem that the input error should be repeatedly input is avoided, the accuracy of the query result is ensured, and the efficiency of the express check is improved.

Specifically, after the result is queried, the courier company customer service returns the query result, and the display unit 40 receives the courier status information and displays it on the user terminal interface. The courier status information includes the express delivery information and the expected arrival time information, which can be clearly Intuitively understand the current status of the target delivery. After knowing the estimated time of arrival, the customer can reasonably make time arrangements to avoid the problem of not being able to receive the courier.

Compared with the prior art, the beneficial effects of the present invention are: when people query about their own express, they do not need to access the Internet, only the mobile phone in the hand can communicate with the telecommunication network, and there is no need to manually input the order number during the checking process. Information, simply by scanning the QR code and/or barcode on the courier with the camera on the mobile phone, it can automatically identify and input the entire corresponding order number, which reduces the difficulty of checking the operation and improves the user's dial-up check. Accuracy and efficiency.

The above is only the preferred embodiment of the present invention, and is not intended to limit the present invention. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the protection of the present invention. Within the scope.

Claims

A method for scanning a code for querying express delivery, characterized in that it comprises the following steps,

The user terminal dials the corresponding courier company customer service phone, and enters the order number input interface of the check operation;

The user terminal scans the two-dimensional code and/or barcode on the order to obtain the order number information carried on the two-dimensional code and/or the barcode;

The user terminal automatically inputs the order number into the order number input interface to perform the express status inquiry.
The method of claim 1, wherein the user terminal scans a two-dimensional code and/or a barcode on an order to obtain an order number information carried on the two-dimensional code and/or the barcode. Steps, including,

According to the telecommunication network signal or voice recognition, determine whether the current call interface is an order number input interface for the check operation,

If yes, the scan number check button is displayed on the order number input interface of the user terminal.
The method of claim 2, wherein the user terminal scans a two-dimensional code and/or a barcode on the order to obtain an order number information carried on the two-dimensional code and/or the barcode. Steps, including,

Open the camera on the user terminal by scanning the code check button, and scan the camera with the QR code and/or barcode position on the delivery note;

Identify the QR code and/or the order number information carried in the barcode.
The method of claim 1, wherein the user terminal scans a two-dimensional code and/or a barcode on an order to obtain an order number information carried on the two-dimensional code and/or the barcode. Steps, including,

Determine whether the current call interface is an order number input interface for the check operation,

If so, the camera on the user terminal is automatically turned on, and the camera automatically recognizes the QR code and/or barcode.
The method of claim 1, wherein the user terminal automatically inputs the order number to the query interface, and after performing the status inquiry step of the express order, the method includes

The server pushes the delivery status information to the user terminal and displays it on the user terminal interface, and the delivery status information includes express delivery information and estimated arrival time information.
A dialing process scanning code query express delivery system, characterized in that,

The check unit is used to dial the corresponding courier company customer service phone and enter the order number input interface of the check operation;

a scanning code unit for scanning a two-dimensional code and/or a barcode on an order to obtain an order number information carried on the two-dimensional code and/or the barcode;

The automatic input unit is configured to automatically input the order number into the order number input interface to perform the express status inquiry.
The system of claim 6, wherein the scanning unit comprises a reading module.

The determining module 1 is configured to determine, according to the telecommunication network signal or voice recognition, whether the current call interface is an order number input interface of the checking operation,

If yes, the scan number check button is displayed on the order number input interface of the user terminal.
The system of claim 7, wherein the scanning unit further comprises a scanning module and an identification module.

a scanning module, configured to open a camera on the user terminal by scanning a code check button, and scanning the camera with a QR code and/or a barcode position on the delivery note;

The identification module is configured to identify the two-dimensional code and/or the order number information carried in the barcode.
The system of claim 6, wherein the scanning unit comprises a reading module 2,

The determining module 2 is configured to determine whether the current call interface is an order number input interface for the checking operation,

If so, the camera on the user terminal is automatically turned on, and the camera automatically recognizes the QR code and/or barcode.
The system of claim 6, further comprising a display unit, configured to push the delivery status information to the user terminal by the server, and display the information on the user terminal interface, wherein the delivery status information includes Express logistics information and estimated arrival time information.