WO2018102994A1

WO2018102994A1 - Method and system for managing attachment of mail

Info

Publication number: WO2018102994A1
Application number: PCT/CN2016/108742
Authority: WO
Inventors: 谢德意
Original assignee: 深圳市唯德科创信息有限公司
Priority date: 2016-12-06
Filing date: 2016-12-06
Publication date: 2018-06-14
Also published as: CN110073345A

Abstract

The present invention provides a method for managing an attachment of a mail. The method comprises the following steps: receiving a mail; reading attachments in the mail to generate an attachment list; parsing each attachment in the mail to obtain content information of each attachment; displaying the content information of each attachment in the attachment list, the content information comprising a case recognition identifier and file type; searching for a corresponding case in a case management system according to the case recognition identifier; and updating the case into case information corresponding to the file type, and uploading the attachment to the case. The present invention also provides a system for managing an attachment of a mail. In this way, operations of a user are simplified, the operation efficiency is improved, and user experience is improved.

Description

Invention name: A method and system for managing email attachments

[0001] The present invention relates to an information update technology, and in particular, to a method and system for managing an email attachment.

Background technique

[0002] With the continuous development of electronic information technology, e-mail has become more and more popular in people's daily life. E-mail has become an indispensable information interaction in both e-commerce and people's daily lives. the way.

[0003] For agencies or businesses, email is the primary means of information interaction for customers and partner agencies. At present, after receiving the email with the attachment, the user needs to manually click on the email and then click on the attachment to view the attachment content. Then, according to the content information of the attachment, the attachments in the email are respectively downloaded and uploaded to the case management system. operating. However, usually the agency or enterprise can receive up to thousands of emails a day, and most of the emails contain attachments. If the current manual download and upload attachments are used, it is quite cumbersome, not only operational efficiency. Low, also affecting the user experience.

technical problem

[0004] In view of the above, it is necessary to provide a method and system for managing an email attachment, capable of intelligently parsing a case identification identifier of an email attachment, and finding a corresponding case in the case management system according to the case identification identifier, and Attachments are linked to the case, which simplifies user operations, improves operational efficiency, and enhances the user experience.

Problem solution

Technical solution

[0005] In order to solve the above technical problem, a technical solution adopted by the present invention is: A method for managing an email attachment, comprising the following steps:

[0006] receiving a mail;

[0007] reading an attachment in a mail to generate a list of attachments;

[0008] parsing each attachment in the attachment list to obtain content information of each attachment; [0009] displaying the content information of each attachment in the attachment list, where the content information includes a case identification identifier and a file type;

[0010] finding a corresponding case in the case management system according to the case identification identifier;

[0011] updating the case to case information corresponding to the file type, and uploading the attachment to the case.

[0012] wherein, the step of updating the case to the case information corresponding to the file type, and uploading the attachment to the case specifically includes:

[0013] the case information includes a case status, basic information, and a processing task;

[0014] updating to a case status of the case corresponding to the file type;

[0015] updating to basic information of the case corresponding to the file type;

[0016] generating a processing task corresponding to the file type, and uploading the attachment to the processing task.

[0017] wherein, the corresponding rule of the file type and the case information is preset;

[0018] the step of updating the case to case information corresponding to the file type, and uploading the attachment to the case includes:

[0019] when there is case information corresponding to the file type in the corresponding rule, the case is updated to case information corresponding to the file type, and the attachment is uploaded into the case.

[0020] The step of parsing each accessory in the attachment list to obtain content information of each attachment specifically includes:

[0021] a preset keyword, parsing each attachment in the list according to a preset keyword;

[0022] a preset extraction rule, and extracting information corresponding to the keyword in each attachment according to a preset extraction rule

, get the content information of each attachment.

[0023] Another technical solution adopted by the present invention is: A method for managing an email attachment, comprising the following steps: [0024] receiving a mail;

[0025] reading an attachment in the email to generate a list of attachments;

[0026] parsing each attachment in the attachment list to obtain content information of each attachment;

[0027] displaying the content information of each attachment in the attachment list, where the content information includes a case identification identifier;

[0028] finding a corresponding case in the case management system according to the case identification identifier, and closing the accessory Linked to the case.

[0029] wherein the content information of each accessory is displayed in the attachment list, and the step of the content information including the case identification identifier includes: the content information includes a file type;

And [0030] the step of finding the corresponding case in the case management system according to the case identification identifier, and associating the attachment into the case includes:

[0031] updating the case to case information corresponding to the file type, and uploading the attachment to the case.

[0032] The step of updating the case to the case information corresponding to the file type, and uploading the attachment to the case specifically includes:

[0033] the case information includes a case status, basic information, and a processing task;

[0034] updating to a case status of the case corresponding to the file type;

[0035] updating to basic information of the case corresponding to the file type;

[0036] generating a processing task corresponding to the file type, and uploading the attachment to the processing task.

[0037] wherein, the corresponding rule of the file type and the case information is preset;

[0038] updating the case to case information corresponding to the file type, and uploading the attachment to the case includes:

And [0039] when there is case information corresponding to the file type in the corresponding rule, updating the case to case information corresponding to the file type, and uploading the attachment to the case.

[0040] wherein, the step of parsing each accessory in the attachment list to obtain content information of each attachment specifically includes

[0041] a preset keyword, parsing each attachment in the list according to a preset keyword;

[0042] a preset extraction rule, and extracting information corresponding to the keyword in each attachment according to a preset extraction rule

, get the content information of each attachment.

[0043] Another technical solution adopted by the present invention is: Providing a management system for an email attachment, comprising:

[0044] a receiving module, configured to receive a mail;

[0045] a read generation module, configured to read an attachment in the mail to generate a list of attachments;

[0046] a parsing module, configured to parse each attachment in the attachment list, to obtain content information of each attachment;

[0047] the content information of each attachment is displayed in the attachment list, and the content information includes a case identification identifier [0048] an association module, configured to find a corresponding case in the case management system according to the case identification identifier, and associate the attachment to the case.

[0049] The content information includes a file type, and the association module further includes:

[0050] an updating unit, configured to update the case to case information corresponding to the file type, and upload the attachment to the case.

[0051] wherein the case information includes a case status, basic information, and a processing task, and the updating unit further includes:

[0052] an update status subunit, configured to update a case status of the case corresponding to the file type; [0053] an update basic information subunit, configured to update to the case corresponding to the file type Basic Information

[0054] generating a subunit, configured to generate a processing task corresponding to the file type, and upload the attachment to the processing task.

[0055] wherein the system includes:

[0056] a preset correspondence rule module, configured to preset a corresponding rule of the file type and the case information; [0057] the update unit has a case information corresponding to the file type in the corresponding rule, The case is updated to case information corresponding to the file type, and the attachment is uploaded to the case.

[0058] wherein the parsing module comprises:

[0059] a preset keyword unit, configured to preset a keyword, and parse each accessory in the list according to the preset keyword;

[0060] The preset extraction rule unit is configured to preset the extraction rule, and extract information corresponding to the keyword in each attachment according to the preset extraction rule, to obtain content information of each attachment.

Advantageous effects of the invention

Beneficial effect

[0061] Through the foregoing solution, the beneficial effects of the present invention are: The method and system for managing an email attachment provided by the present invention, capable of intelligently parsing an email attachment, acquiring content information in the attachment, including a case identification identifier, and according to the The case identification identifier finds the corresponding case in the case management system and associates the attachment with the case. In this way, user operations are simplified, operational efficiency is improved, and the user experience is improved. Brief description of the drawing

DRAWINGS

[0062] In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings to be used in the description of the embodiments will be briefly described below. Obviously, the drawings in the following description are only some of the present invention. For the embodiments, those skilled in the art can obtain other drawings according to the drawings without any creative work. among them:

1 is a schematic flow chart of a first embodiment of a method for managing an email attachment according to the present invention;

2 is a schematic flow chart of a second embodiment of a method for managing an email attachment according to the present invention;

3 is a schematic structural diagram of a first embodiment of a mail attachment management system according to the present invention;

4 is a schematic structural diagram of a second embodiment of a management system for an email attachment according to the present invention.

Embodiments of the invention

The technical solutions in the embodiments of the present invention are clearly and completely described in the following with reference to the accompanying drawings in the embodiments of the present invention. It is obvious that the described embodiments are only a part of the embodiments of the present invention, but not all embodiments. . All other embodiments obtained by a person of ordinary skill in the art based on the embodiments of the present invention without departing from the inventive scope are the scope of the present invention.

1 is a schematic flowchart of a first embodiment of a method for managing an email attachment according to the present invention. The embodiment provides a method for managing an email attachment, which includes the following steps:

[0069] S120: Receive a mail.

[0070] The mailbox server receives the mail.

[0071] In some embodiments, a mailbox server may be embedded or connected in the case management system, and the user receives the mail by a touch command such as clicking or refreshing. It can be understood that in some other embodiments, the case management system does not need the user to receive the mail through the touch command, and intelligently collects the new mail, for example, can receive the mail by automatically refreshing the mail during the interval.

[0072] It should be noted that the case management system refers to an auxiliary tool used by an agency or an enterprise to manage a case, including a client mode, an internet mode, and the like, as long as it can assist in managing a case management system. This does not limit it.

[0073] S140: Read the attachment in the mail to generate a list of attachments. [0074] All attachments in each mail received from S120 are read, and all attachments read are generated to generate an attachment list.

[0075] The type of the accessory includes one or more of not limited to PDF, WORD, JPG, GIF, TXT, RAR or ZIP, and the type of the accessory is not limited herein. It can be understood that, in some implementations, if the attachment in the mail is a compressed file of a type such as RAR or ZIP, the compressed file is decompressed, and all the files extracted are generated to generate a list of attachments.

[0076] All the attachments read are presented in the form of a list, forming a list of attachments. The list of attachments includes not limited to the name of the attachment read, the type of attachment, and the mail information to which it belongs. Users can view the contents of each attachment in this attachment list.

[0077] It can be understood that all the received mail contents are read, and if the attached mail contains an attachment, the attachment information is continuously read, and further, if the email contains multiple attachments, each read is read separately. An attachment information, and each attachment is presented in the attachment list in turn.

[0078] In some other implementations, in order to avoid missing the read mail, after receiving the mail in S120, the received mail is marked as an unread label. In this step, the read mail is marked as an unread label. Attachments in the message and generate a list of attachments, and mark the messages that have been read as attachments.

[0079] S160: parsing each attachment in the attachment list to obtain content information of each attachment; displaying the content information of each attachment in the attachment list, where the content information includes a case identification identifier.

[0080] The content information refers to various information included in the attachment, including not limited to the posting information, the posting period, the application number, the application date, the agent number, the public number, the announcement number, the fee information, and the review. One or more kinds of information in the message. The content information of all the attachments parsed is supplementally presented in the attachment list.

[0081] The case identification identifier refers to an information identifier of a case that can be recognized in the analyzed content information. For example, if the content information in the attached attachment contains the application number, and the application number can be identified as being specific to a certain case, the application number is the case identification identifier.

[0082] In some implementations, in order to avoid missing the parsing attachment, the attachment list generated in S140 may be marked as an unresolved label. In this step, the attachment labeled as an unresolved label in the attachment list is parsed. , to get the content information of each attachment, and mark the parsed attachment as a parsed label.

[0083] It can be understood that, in some embodiments, in order to avoid the occurrence of a subsequent associated case error caused by the error in parsing the attachment content information, the correct operation of the check attachment content information may be further increased. Specific The user checks the content of the attachment and checks whether the parsed content information is consistent with the content of the attachment. If the check is incorrect, the error content information is corrected by the update operation, thereby ensuring the correctness of the attachment analysis.

[0084] S180: Find a corresponding case in the case management system according to the case identification identifier, and associate the attachment to the case.

[0085] performing a search in the case management system according to the parsed case identification identifier, and when the system has a case matching the case identification identifier, presenting the queried case information in the attachment list, and The attachment is associated with the case, including associated operations that are not limited to attachment uploading, updating case information, adding processing tasks, and the like.

[0086] Further, if the system does not query the case that the system matches the case identification identifier, the user is reminded that the corresponding case information is not queried. The user can confirm the reason for not finding the case by checking the contents of the attachment.

[0087] In some embodiments, in order to avoid missing the associated attachment, the case identification identifier may be identified according to the case marked as the resolved tag in S160, the corresponding case is searched in the case management system, and the attachment is associated with In the case, the associated attachment is marked as an associated label.

[0088] It can be understood that, in some embodiments, in order to avoid associated case errors, the correct operation of the check related information may be further increased. Specifically, the user checks the content information of the attachment according to the presented case information, and if the check is incorrect, corrects the wrong case information through the update operation, thereby ensuring the correctness of the related case.

[0089] Compared with the prior art, the method for managing an email attachment provided by the present embodiment acquires the content information in the attachment by intelligently parsing the email attachment, including the case identification identifier, and identifies the identification in the case according to the case. The corresponding case is found in the management system and the attachment is associated with the case. In this way, user operations are simplified, operational efficiency is improved, and the user experience is improved.

[0090] Please refer to FIG. 2, which is a schematic flowchart of a second embodiment of a method for managing an email attachment according to the present invention. The embodiment provides a method for managing an email attachment, which includes the following steps:

[0091] S220: Receive a mail.

[0092] This step is the same as the first embodiment S120, and details are not described herein again.

[0093] S240: Read the attachment in the mail to generate a list of attachments. [0094] This step is the same as the step S140 of the first embodiment, and details are not described herein again.

[0095] S260: parsing each attachment in the attachment list to obtain content information of each attachment; the content information of each attachment is displayed in the attachment list, and the content information includes a case identification identifier.

[0096] This step specifically includes:

[0097] S261: preset keywords, parsing each accessory in the list according to a preset keyword;

[0098] S262: The preset extraction rule is configured to extract information corresponding to the keyword in each attachment according to a preset extraction rule, to obtain content information of each attachment.

[0099] The keyword is an identifier that is preset for parsing an attachment, and includes not limited to letters, characters, fields, phrases, and the like. Each attachment in the list is parsed according to a preset keyword. For example, the keyword is preset to "NOTICE OF ALLOWANCE", and the attachment is parsed based on the keyword.

[0100] The extraction rule is preset to extract a rule corresponding to the keyword in the attachment. For example, the preset extraction rule is to extract the attachment application number, the posting date, and the fee information when the keyword is "NOTEC OF ALLOWANCE", and extract the attachment and the keyword "NOTEC OF" according to the extraction rule.

ALLOWANCE" corresponding application number, date of issue and cost information.

[0101] In this embodiment, the content information further includes a file type. The file types include types of various types of receipts, such as officially issued review notices, acceptance notices, authorization notices, etc.; also include file types such as customer final documents, review manuscripts, and the like.

[0102] S280: Find a corresponding case in the case management system according to the case identification identifier, and associate the attachment to the case.

[0103] Specifically, the step S280 specifically includes:

[0104] S281: Update the case to case information corresponding to the file type, and upload the attachment to the case.

[0105] The case information includes one or more of not limited to case status, basic information, or processing tasks.

The status of the case refers to the status of the case, such as the status of the case of acceptance, authorization, rejection or maintenance. The basic information refers to the information of various items of the case and the application information, such as the application number, public number, announcement number, and certificate number. Information such as processing tasks refers to the case tasks that need to be handled by the user, such as processing review opinions, processing new applications, requesting actual trials, requesting review, and so on.

[0106] Further, the step S281 further includes: [0107] S2811: Updating the case status of the case corresponding to the file type.

[0108] S2812: updating to basic information of the case corresponding to the file type;

[0109] S2813: Generate a processing task corresponding to the file type, and upload the attachment to the processing task.

[0110] For example, when the file type of the attached attachment is "receipt notification" and the corresponding case is found in the case management system, the status of the updated case is "acceptance", and the application number and application in the basic information of the case are updated. For the application number and application date parsed in the attachment, the "acquisition number" processing task is generated, and the attachment is uploaded to the processing task of "acquiring the application number", thereby completing the association of the attachment with the corresponding case.

[0111] It can be understood that the above three steps S2811, S2812, and S2813 can perform one or two update operations in other embodiments, without the need for peer update.

[0112] Further, in some other implementation manners, a corresponding rule of the file type and the case information may be preset, and when the corresponding rule has a case information corresponding to the file type, Updating the case to case information corresponding to the file type, and uploading the attachment to the case

[0113] Compared with the prior art, the method for managing an email attachment provided by the embodiment can accurately analyze the content information of the attachment by using a preset keyword and a preset extraction rule. In addition, by updating the case The case information corresponding to the file type of the attachment, and uploading the attachment to the case processing method, intelligently uploading the attachment and managing the updated case information, further simplifying the user operation, improving the operation efficiency, and reducing the error of the artificial control case Incidence, which in turn increases the management effectiveness of agencies and businesses.

[0114] Please refer to FIG. 3. FIG. 3 is a schematic structural diagram of a first embodiment of a mail attachment management system according to the present invention. The embodiment provides a mail attachment management system 100, including a receiving module 120, and generates and generates Module 140, parsing module 160 and associated module 180.

[0115] The receiving module 120 is configured to receive a mail.

[0116] The receiving module 120 is a mailbox server. In some embodiments, the receiving module 120 is a case management system server, specifically embedding or connecting a mailbox server in the case management system, and the user receives the mail by using a touch command such as clicking or refreshing. It can be understood that, in other implementation manners, the case management system does not need the user to receive the mail through the touch command, and intelligently collects the new mail, for example, can receive the mail by automatically refreshing the mail during the interval. [0117] It should be noted that the case management system refers to an auxiliary tool used by an agency or an enterprise to manage a case, including a client mode, an internet mode, and the like, as long as it can assist in managing a case management system. This does not limit it.

[0118] The read generation module 140 is configured to read an attachment in the mail to generate an attachment list.

[0119] The read generation module 140 is configured to read all the attachments in each email received from the S120, and generate a list of attachments for all the attachments read.

[0120] The type of the accessory includes one or more of PDF, WORD, JPG, GIF, TXT, RAR, or ZIP, and the type of the accessory is not limited herein. It can be understood that, in some implementations, if the attachment in the mail is a compressed file of a type such as RAR or ZIP, the compressed file is decompressed, and all the files extracted are generated to generate a list of attachments.

[0121] All the attachments read are presented in a list form, forming a list of attachments. The list of attachments includes not limited to the name of the attachment read, the type of attachment, and the mail information to which it belongs. Users can view the contents of each attachment in this attachment list.

[0122] It can be understood that the read generation module 140 reads all the received mail content, and if the read email contains an attachment, continues to read the attachment information, and further, if the email contains multiple attachments , each of the attachment information is read separately, and each attachment is sequentially presented in the attachment list.

[0123] In some other implementations, in order to avoid missing the read email, the read generating module further includes a first identifying unit, and the first identifying unit may receive the mail after receiving the mail in the receiving module 120. The message is marked as an unread tag, the attachment in the message marked as an unread tag in the message is read and a list of attachments is generated, and the message from which the attachment has been read is marked as a read tag.

[0124] The parsing module 160 is configured to parse each attachment in the attachment list to obtain content information of each attachment; the attachment list displays the content information of each attachment, and the content information includes a case identification identifier .

[0125] The content information refers to various information included in the attachment, including not limited to the posting information, the date of issue, the application number, the application date, the agent number, the public number, the announcement number, the fee information, and the review information. One or more of the information. The content information of all the attachments parsed is supplementally presented in the attachment list.

[0126] The case identification identifier refers to an information identifier of a case that can be recognized in the analyzed content information. For example, if the parsing module 160 parses the content information in the attachment to include the application number, according to the application If the number can be identified as specific to a certain case, then the application number is the case identification mark.

[0127] In some embodiments, in order to avoid missing the parsing attachment, the parsing module 160 further includes a second identifier unit, which may be marked as an unresolved tag in the attachment list generated in the read generation module 140, and the parsing device An attachment marked as an unresolved label in the attachment list to obtain content information for each attachment, and mark the resolved attachment as a resolved label.

[0128] It can be understood that, in some embodiments, in order to avoid the occurrence of a subsequent associated case error caused by the error in parsing the attachment content information, the checking unit and the correction unit may be further increased, wherein the checking unit is used for checking The content of the nuclear attachment is correct, and the correction unit is used to correct the content information. Specifically, the user refers to the attachment content, and checks whether the parsed content information is consistent with the attachment content by using the verification unit, and if the detection is incorrect, correcting the erroneous content information by using the correction unit, thereby Ensure the correctness of the attachment analysis.

[0129] The association module 180 is configured to find a corresponding case in the case management system according to the case identification identifier, and associate the attachment to the case.

[0130] The association module 180 performs a lookup in the case management system according to the parsed case identification identifier, and presents the case information that is queried when the system has a case matching the case identification identifier. In the list of attachments, the attachment is associated with the case, including associated operations that are not limited to attachment uploading, updating case information, adding processing tasks, and the like.

[0131] Further, the association module 180 includes a reminding unit. If the association module 180 does not query the system for a case that matches the case identification identifier, the reminding unit reminds the user that the corresponding case is not queried. information. The user can confirm the reason for not finding the case by checking the contents of the attachment.

[0132] In some embodiments, in order to avoid missing the associated attachment, the association module 180 further includes a third identification unit, which may be identified according to the case identification identifier of the attachment labeled as the resolved label in the parsing module 160. The system looks up the corresponding case, associates the attachment to the case, and marks the associated attachment as an associated tag.

[0133] It can be understood that, in some embodiments, in order to avoid an associated case error, the checking unit and the correcting unit may be further increased, wherein the checking unit is configured to check the correctness of the associated information, and the correcting unit is used to correct the associated content. Specifically, the user checks the content information of the accessory with the presented case information through the checking unit, and if the check is incorrect, corrects the wrong case information by using the correcting unit, And to ensure the correctness of the associated case.

[0134] Please refer to FIG. 4. FIG. 4 is a schematic structural diagram of a second embodiment of a mail attachment management system according to the present invention.

The embodiment provides a management system 200 for mail attachments, including a receiving module 220, a reading generating module 240, a parsing module 260, and an associating module 280.

[0135] The receiving module 220 is configured to receive a mail.

[0136] The read generation module 240 is configured to read an attachment in the mail to generate a list of attachments;

[0137] The parsing module 260 is configured to parse each attachment in the attachment list to obtain content information of each attachment.

[0138] The parsing module 260 includes:

[0139] a preset keyword unit 261, configured to preset a keyword, and parse each accessory in the list according to the preset keyword;

[0140] The preset extraction rule unit 262 is configured to preset an extraction rule, and extract information corresponding to the keyword in each attachment according to a preset extraction rule, to obtain content information of each attachment.

[0141] The keyword is an identifier that is set in advance for parsing an attachment, and includes not limited to letters, characters, fields, phrases, and the like. Each attachment in the list is parsed according to a preset keyword. For example, the keyword is preset to "NOTICE OF ALLOWANCE", and the attachment is parsed based on the keyword.

[0142] The extraction rule is preset to extract a rule corresponding to the keyword in the attachment. For example, the preset extraction rule is to extract the attachment application number, the posting date, and the fee information when the keyword is "NOTEC OF ALLOWANCE", and extract the attachment and the keyword "NOTEC OF" according to the extraction rule.

[0143] In this embodiment, the content information further includes a file type. The file types include types of various types of receipts, such as officially issued review notices, acceptance notices, authorization notices, etc.; also include file types such as customer final documents, review manuscripts, and the like.

[0144] The content information includes a case identification identifier and a file type. The file types include types of various types of receipts, such as officially issued notification notices, acceptance notices, authorization notices, etc.; also include file types such as customer final documents, review manuscripts, and the like.

[0145] The association module 280 is configured to find a corresponding case in the case management system according to the case identification identifier, and associate the attachment to the case.

[0146] Specifically, the association module 280 includes: [0147] The updating unit 281 is configured to update the case to case information corresponding to the file type, and upload the attachment into the case.

[0148] The case information includes one or more of not limited to case status, basic information, or processing tasks.

[0149] wherein the case information includes a case status, basic information, and a processing task,

[0150] In some embodiments, the updating unit 281 further includes:

[0151] an update status sub-unit 2811, configured to update a case status of the case corresponding to the file type [0152] an update basic information sub-unit 2812, configured to update to the case corresponding to the file type Basic f π

[0153] The generating subunit 2813 is configured to generate a processing task corresponding to the file type, and upload the attachment to the processing task.

[0154] It can be understood that the three subunits of the update status subunit 2811, the update basic information subunit 2812, and the generation subunit 2813 may include one or two subunits in other embodiments.吋 contains three subunits.

[0155] Further, in some other implementations, the management system further includes a preset correspondence rule module, configured to preset a corresponding rule of the file type and the case information; and an update unit is in the corresponding rule There is case information corresponding to the file type, the case is updated to case information corresponding to the file type, and the attachment is uploaded to the case.

[0156] Compared with the prior art, the present invention provides a mail attachment management system, which receives an email through a receiving module, and the reading generation module and the parsing module intelligently read and parse the email attachment, thereby acquiring content information in the attachment. And including a case identification identifier, the association module finds a corresponding case in the case management system according to the case identification identifier, and associates the attachment into the case. In this way, user operations are simplified, operational efficiency is improved, and the user experience is improved. In addition, in some embodiments, by adding a preset keyword unit and a preset extraction rule unit, the accuracy of reading the parsing attachment is guaranteed; The case is updated to the case information corresponding to the attachment file type, which further simplifies the user operation and improves the operation efficiency. At the same time, the error rate of the artificial control case can be reduced, and the management efficiency of the agency and the enterprise can be improved.

The above is only the embodiment of the present invention, and is not intended to limit the scope of the invention, and the equivalent structure or equivalent process transformations made by the specification and the drawings of the present invention may be directly or indirectly applied to other related technologies. The scope of the invention is included in the scope of patent protection of the present invention.

Claims

Claim

[Claim 1] A method for managing an email attachment, comprising the following steps:

incoming mail;

Read the attachment in the message to generate a list of attachments;

Parsing each attachment in the attachment list to obtain content information of each attachment;

Displaying the content information of each attachment in the attachment list, the content information including a case identification identifier and a file type;

And finding a corresponding case in the case management system according to the case identification identifier; updating the case to case information corresponding to the file type, and transmitting the attachment to the case.

[Claim 2] The method according to claim 1, wherein

The step of updating the case to the case information corresponding to the file type and uploading the attachment to the case specifically includes:

The case information includes case status, basic information, and processing tasks;

Updating to a case status of the case corresponding to the file type;

Updating to basic information of the case corresponding to the file type;

A processing task corresponding to the file type is generated, and the attachment is uploaded to the processing task.

[Claim 3] The method according to claim 1 or 2, wherein

Presetting a corresponding rule of the file type and the case information; the step of updating the case to case information corresponding to the file type, and transmitting the attachment to the case includes:

When there is case information corresponding to the file type in the corresponding rule, the case is updated to case information corresponding to the file type, and the attachment is uploaded to the case.

[Claim 4] The method according to claim 1, wherein

The step of parsing the attachments in the attachment list to obtain the content information of each attachment specifically includes: Presetting keywords, parsing each attachment in the list according to a preset keyword;

The preset extraction rule extracts information corresponding to the keyword in each attachment according to a preset extraction rule, and obtains content information of each attachment.

[Claim 5] A method for managing an email attachment, comprising the following steps:

incoming mail;

Read the attachment in the message to generate a list of attachments;

Displaying the content information of each attachment in the attachment list, the content information including a case identification identifier;

A corresponding case is found in the case management system based on the case identification identifier, and the attachment is associated with the case.

[Claim 6] The method according to claim 5, wherein

The content information of each accessory is displayed in the attachment list, and the step of the content information including the case identification identifier includes:

The content information includes a file type;

The step of finding a corresponding case in the case management system based on the case identification identifier and associating the attachment with the case includes:

The case is updated to case information corresponding to the file type, and the attachment is uploaded to the case.

[Claim 7] The method according to claim 6, wherein

Updating to a case status of the case corresponding to the file type;

Updating to basic information of the case corresponding to the file type;

[Claim 8] The method according to claim 6 or 7, wherein Presetting a corresponding rule of the file type and the case information;

Updating the case to case information corresponding to the file type, and uploading the attachment to the case includes:

The method according to claim 5, wherein

The steps of parsing each attachment in the attachment list to obtain the content information of each attachment specifically include:

a preset keyword, parsing each attachment in the list according to a preset keyword; and preset extraction rules, extracting information corresponding to the keyword in each attachment according to a preset extraction rule, and obtaining each attachment Content information.

A management system for mail attachments, including:

a receiving module, configured to receive mail;

a reading generation module, configured to read an attachment generation attachment list in the mail;

a parsing module, configured to parse each attachment in the attachment list, to obtain content information of each attachment;

The content information of each accessory is displayed in the attachment list, and the content information includes a case identification identifier;

And an association module, configured to find a corresponding case in the case management system according to the case identification identifier, and associate the attachment to the case.

The system of claim 10, wherein the content information comprises a file type, and the associating module further comprises:

And an update unit, configured to update the case to case information corresponding to the file type, and upload the attachment to the case.

The system according to claim 11, wherein the case information includes a case status, basic information, and a processing task, and the updating unit further includes:

An update status subunit for updating a case of the case corresponding to the file type State

Updating a basic information subunit for updating basic information of the case corresponding to the file type;

Generating a subunit for generating a processing task corresponding to the file type and uploading the attachment to the processing task.

[Claim 13] The system according to claim 11 or 12, wherein the system comprises:

Presetting a corresponding rule module, configured to preset a corresponding rule of the file type and the case information 1J;

The update unit updates the case to case information corresponding to the file type when the case information has case information corresponding to the file type in the corresponding rule, and transmits the attachment to the case.

[Claim 14] The system according to claim 10, wherein the parsing module comprises:

a preset keyword unit, configured to preset a keyword, parse each attachment in the list according to a preset keyword; a preset extraction rule unit, configured to preset an extraction rule, and extract according to a preset extraction rule The information corresponding to the keyword in each attachment obtains the content information of each attachment.