WO2018061463A1

WO2018061463A1 - Storefront device, server device, information processing system, information processing method, and program

Info

Publication number: WO2018061463A1
Application number: PCT/JP2017/027703
Authority: WO
Inventors: 林　克年
Original assignee: 日本電気株式会社
Priority date: 2016-09-30
Filing date: 2017-07-31
Publication date: 2018-04-05
Also published as: JP6816432B2; JP2018055563A

Abstract

Provided is a storefront device (10), comprising: an acquisition unit (110) which acquires transaction identification information which identifies a transaction; an association unit (120) which, from within a storage unit which stores the transaction identification information which is assigned for each of the transactions in association with first vehicle identification information which identifies a vehicle which a customer has used, identifies the first vehicle identification information which is associated with the transaction identification information which the acquisition unit (110) has acquired, and associates flag information with said identified first vehicle identification information; a generating unit (130) which generates second vehicle identification information which identifies a vehicle which is entering a site of a storefront; and an output unit (140) which carries out a prescribed output if the first vehicle identification information to which the flag information is associated matches the second vehicle identification information.

Description

Store apparatus, server apparatus, information processing system, information processing method, and program

The present invention relates to a technology for supporting a business performed in a store.

The following Patent Document 1 discloses a technique used in a drive-through type store. Specifically, the vehicle number recognized by the imaging means installed at the order place of the product and the ordered product are stored in association with each other, and a fee is charged using the separately recognized vehicle number. A technique for smoothly delivering an ordered product is disclosed.

In addition, Patent Document 2 below discloses a technique used in a gas station or the like. Specifically, a technique is disclosed in which the number of a vehicle of a customer who has not paid a fee is stored, and that a customer who has not paid the fee has visited the store again is detected based on the number of the vehicle.

JP-A-4-349592 JP 2008-181538 A

When purchasing products at a store, for example, there may be inadequacies such as a store clerk forgetting to put in the ordered product. It is difficult for the customer to notice that the product has been forgotten on the spot, and in most cases, the customer visits the store again and is compensated for deficiencies on the store side. When such a customer visits the store again, the store is required to take a careful response to restore the customer's trust. Therefore, a technique that can easily grasp that such a customer has visited the store again is desired.

An object of the present invention is to provide a technique for easily recognizing a customer who has re-visited a store for compensation for a store's omission.

According to the present invention,
Obtaining means for obtaining payment identification information for identifying payment;
The payment identification information acquired by the acquisition means is stored in the storage unit that stores the payment identification information assigned for each payment and the first vehicle specifying information that specifies the vehicle used by the customer. Linking means for identifying the corresponding first vehicle specifying information and linking flag information;
Generating means for generating second vehicle specifying information for specifying a vehicle entering a store site;
An output means for performing a predetermined output when the first vehicle identification information and the second vehicle identification information associated with the flag information match;
Is provided.

According to the present invention,
Obtaining means for obtaining payment identification information for identifying payment;
The storage unit that stores the payment identification information assigned for each payment and the first vehicle identification information that identifies the vehicle used by the customer in association with each other, and corresponds to the payment identification information acquired by the acquisition unit. Output means for reading out and outputting the first vehicle identification information;
Is provided.

According to the present invention,
Receiving means for receiving second visit information including first vehicle specifying information for specifying a vehicle and product specifying information for specifying a product from the first store device;
A delivery means for delivering the re-visit store information to a second store device;
Is provided.

According to the present invention,
Acquisition means for acquiring payment identification information for identifying payment and product specifying information for specifying a product;
The storage unit that stores the payment identification information assigned for each payment and the first vehicle identification information that identifies the vehicle used by the customer in association with each other, and corresponds to the payment identification information acquired by the acquisition unit. Reading means for reading the first vehicle identification information;
Transmitting means for transmitting revisit store information including the first vehicle specifying information read by the reading means and the product specifying information acquired by the acquiring means to an external device;
A store apparatus (first store apparatus) is provided.

According to the present invention,
Receiving means for receiving re-visit store information including payment identification information for identifying payment and product specifying information for specifying a product from an external device, and storing the information in a predetermined storage unit;
Generating means for generating second vehicle specifying information for specifying a vehicle entering a store site;
Output means for searching the revisited store information including the first vehicle specific information that matches the second vehicle specific information from the storage unit, and outputting the product specific information included in the corresponding revisited store information;
A store apparatus (second store apparatus) is provided.

According to the present invention,
The server device described above;
The first store apparatus described above;
The second store apparatus described above;
An information processing system is provided.

According to the present invention,
Computer
Get payment identification information to identify payments,
The storage corresponding to the acquired payment identification information from the storage unit that associates and stores the payment identification information assigned for each payment and the first vehicle specifying information that specifies the vehicle used by the customer. Specify the first vehicle identification information and link the flag information,
Generating second vehicle identification information for identifying vehicles entering the store premises,
When the first vehicle identification information and the second vehicle identification information associated with the flag information match, a predetermined output is performed.
An information processing method including the above is provided.

According to the present invention,
Computer
Get payment identification information to identify payments,
The first vehicle corresponding to the acquired payment identification information from the storage unit that stores the payment identification information assigned for each payment and the first vehicle specifying information for specifying the vehicle used by the customer in association with each other. Read and output specific information
An information processing method including the above is provided.

According to the present invention,
Computer
Re-visit store information including first vehicle specifying information for specifying a vehicle and product specifying information for specifying a product is received from the first store device,
Delivering the re-visit store information to a second store device;
An information processing method including the above is provided.

According to the present invention,
Computer
Get payment identification information that identifies payment and product identification information that identifies the product,
The first vehicle corresponding to the acquired payment identification information from the storage unit that stores the payment identification information assigned for each payment and the first vehicle specifying information for specifying the vehicle used by the customer in association with each other. Read specific information,
Transmitting the re-visit store information including the read first vehicle specifying information and the acquired product specifying information to an external device;
An information processing method including the above is provided.

According to the present invention,
Computer
Re-visit store information including payment identification information for identifying payment and product specifying information for specifying a product is received from an external device and stored in a predetermined storage unit,
Generating second vehicle identification information for identifying vehicles entering the store premises,
Searching the revisited store information including the first vehicle identifying information that matches the second vehicle identifying information, and outputting the product identifying information included in the corresponding revisited store information,
An information processing method including the above is provided.

According to the present invention,
Computer
Acquisition means for acquiring payment identification information for identifying payment;
The payment identification information acquired by the acquisition means is stored in the storage unit that stores the payment identification information assigned for each payment and the first vehicle specifying information that specifies the vehicle used by the customer. Linking means for identifying the corresponding first vehicle specifying information and linking flag information;
Generating means for generating second vehicle specifying information for specifying a vehicle entering a store site; and
An output means for performing a predetermined output when the first vehicle specifying information and the second vehicle specifying information associated with the flag information match;
A program for functioning as a server is provided.

According to the present invention,
Computer
Acquisition means for acquiring payment identification information for identifying payment; and
The storage unit that stores the payment identification information assigned for each payment and the first vehicle identification information that identifies the vehicle used by the customer in association with each other, and corresponds to the payment identification information acquired by the acquisition unit. Output means for reading out and outputting the first vehicle identification information;
A program for functioning as a server is provided.

According to the present invention,
Computer
Receiving means for receiving revisit store information including first vehicle specifying information for specifying a vehicle and product specifying information for specifying a product from the first store device; and
A distribution means for distributing the re-visit store information to a second store apparatus;
A program for functioning as a server is provided.

According to the present invention,
Computer
Acquisition means for acquiring payment identification information for identifying payment and product specifying information for specifying a product;
The storage unit that stores the payment identification information assigned for each payment and the first vehicle identification information that identifies the vehicle used by the customer in association with each other, and corresponds to the payment identification information acquired by the acquisition unit. Reading means for reading the first vehicle specifying information; and
Transmitting means for transmitting, to an external device, re-visit store information including the first vehicle specifying information read by the reading means and the product specifying information acquired by the acquiring means;
A program for functioning as a server is provided.

According to the present invention,
Computer
Receiving means for receiving revisited store information including payment identification information for identifying payment and product specifying information for specifying a product from an external device, and storing the information in a predetermined storage unit;
Generating means for generating second vehicle specifying information for specifying a vehicle entering a store site; and
An output means for searching the revisited store information including the first vehicle specific information that matches the second vehicle specific information and outputting the product specific information included in the corresponding revisited store information;
A program for functioning as a server is provided.

According to the present invention, the store clerk can easily recognize the customer who has revisited the store to compensate for the omission on the store side, and can respond smoothly.

The above-described object and other objects, features, and advantages will be further clarified by a preferred embodiment described below and the following drawings attached thereto.

It is a block diagram which shows notionally the functional structure of the store apparatus of 1st Embodiment. It is a figure which shows an example of a structure of the drive through store using the store apparatus of 1st Embodiment. It is a block diagram which shows notionally the hardware constitutions of a shop apparatus. It is a flowchart which illustrates the flow of the process at the normal time of a shop apparatus. An example of information stored in the external storage device is shown. It is a flowchart which illustrates the flow of a process of the store apparatus when the complaint from a customer is received. It is a figure which shows an example of the information which an external storage device memorize | stores. It is a flowchart which illustrates the flow of processing of a store apparatus when a customer visits a store again. It is a block diagram which shows notionally the functional composition of the store apparatus of a 2nd embodiment. It is a flowchart which illustrates the flow of the process performed by the shop apparatus of 2nd Embodiment. It is a block diagram which shows notionally the information processing system of 3rd Embodiment. It is a block diagram which shows notionally the hardware constitutions of each apparatus contained in an information processing system. It is a sequence diagram which illustrates the flow of processing of the information processing system of a 3rd embodiment.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. In all the drawings, the same reference numerals are given to the same components, and the description will be omitted as appropriate. In each block diagram, unless otherwise specified, each block represents a functional unit configuration, not a hardware unit configuration.

[First Embodiment]
FIG. 1 is a block diagram conceptually showing the functional configuration of the store apparatus 10 of the first embodiment. The store apparatus 10 is used in stores that provide a drive-through service. As illustrated in FIG. 1, the store apparatus 10 according to the present embodiment includes an acquisition unit 110, a linking unit 120, a generation unit 130, and an output unit 140.

The acquisition unit 110 acquires payment identification information for identifying payment. Here, the payment identification information acquired by the acquisition unit 110 is, for example, payment identification information of a payment with a defect such as forgetting to put in a product. For example, the acquisition unit 110 can acquire the payment identification information input by the store clerk using the input device of the store apparatus 10. When a clerk receives a call from a customer about a flaw such as forgetting to put in a product, the clerk can confirm the payment identification information to be input by confirming with the customer the payment identification information printed on the receipt or the like. . However, this is merely an example, and the present invention is not limited to the contents exemplified here. For example, the acquisition unit 110 can also acquire payment identification information of a payment with a defect such as forgetting to put in a product via a dedicated website or electronic mail.

The associating unit 120 is acquired by the acquiring unit 110 from a storage unit (not shown) that stores and stores the payment identification information assigned for each payment and the first vehicle specifying information that specifies the vehicle. First vehicle specifying information corresponding to the payment identification information is specified. Then, the associating unit 120 associates flag information with the identified first vehicle specifying information. The flag information is information indicating (identifying) that the customer will visit the store again. As an example of the flag information, product specifying information, information indicating an expiration date, and the like described in a specific example described later can be used.

Here, the first vehicle specifying information is, for example, letters or numbers of a license plate attached to the vehicle. The first vehicle specifying information may further include information (hereinafter also referred to as “auxiliary information”) that can be used in an auxiliary manner to specify the vehicle used by the customer. Specific examples of auxiliary information of the first vehicle identification information include information on the color of the vehicle body, information on the size of the vehicle (small / medium / large, etc.), vehicle classification (two-wheeled vehicle, four-wheeled vehicle, body type (sedan, Information on wagons etc)). In addition, an appearance image of a vehicle, an image of a person riding in the vehicle, a feature amount that can be extracted from these images, and the like may be included as auxiliary information of the first vehicle specifying information. The first vehicle specifying information is, for example, a vehicle generated by an imaging device (not shown) installed near a store entrance or on a drive-through passage (for example, near a device for ordering goods). It can be obtained by analyzing the image. The first vehicle specifying information obtained in this way is associated with the payment identification information generated according to the customer's order and stored in the above-described storage means (not shown).

The generation unit 130 generates second vehicle specifying information for specifying a vehicle that enters the store site. The generation unit 130 analyzes, for example, an image of a vehicle generated by an imaging device (not shown) installed near the entrance of a store or on a drive-through passage (for example, in the vicinity of a device for ordering goods). Thus, the second vehicle specifying information can be generated. The 2nd vehicle specific information which the production | generation part 130 produces | generates is the same information as the 1st vehicle specific information memorize | stored in the above-mentioned memory | storage part.

The output unit 140 compares the first vehicle identification information associated with the flag information with the second vehicle identification information generated by the generation unit 130, and performs a predetermined output when they match. The predetermined output includes at least a notification output that informs the customer that the customer has revisited the store in order to receive compensation for deficiencies such as forgetting to put in the product. Details of the processing of the output unit 140 will be described later.

As described above, according to the information (for example, the vehicle number) output from the store apparatus 10 of the present embodiment, the store clerk can be aware of the customer who has revisited the store to compensate for the inconvenience on the store side. And since the store clerk who notices such a customer's return visit can be prepared in advance, he can try to restore the trust of the customer by performing a polite reception.

[Specific Example of First Embodiment]
Hereinafter, the configuration of the first embodiment will be described in more detail using a specific example.

<Store configuration example>
FIG. 2 is a diagram illustrating an example of a configuration of a drive-through store that uses the store apparatus 10 of the first embodiment. In FIG. 2, the store apparatus 10 is connected to the order receiving apparatus 20, the first imaging apparatus 22, the second imaging apparatus 24, and the external storage device 26 via a communication line (dotted line in the figure). .

The order receiving device 20 is a device that receives an order for a product from a customer via a microphone or a touch panel (not shown). The order details are notified to the store clerk via the display and speaker of the store apparatus 10. The store clerk prepares the product according to the order contents while proceeding to the fee settlement and product delivery window provided at the location where the customer's vehicle further proceeds through the passage. The prepared goods are delivered to the customer at the window.

The first imaging device 22 and the second imaging device 24 are devices that generate image data used to obtain the first vehicle specifying information and the second vehicle specifying information. The installation position of the imaging device is not particularly limited as long as it is a place where the appearance of the vehicle including the vehicle license plate can be imaged. In FIG. 2, the first imaging device 22 is installed in the vicinity of the order receiving device 20 (for example, the upper portion of the order receiving device 20) arranged on the drive-through passage, and the second imaging device 24 is installed in the vicinity of the entrance of the store. Is installed. Further, the number of imaging devices is not limited to the example of FIG. For example, one of the first imaging device 22 and the second imaging device 24 may be installed, or an imaging device other than the first imaging device 22 and the second imaging device 24 is further installed. May be.

The external storage device 26 is a storage device that stores the payment identification information assigned for each payment and the first vehicle specifying information for specifying the vehicle in association with each other.

<Hardware configuration>
FIG. 3 is a block diagram conceptually showing the hardware configuration of the store apparatus 10. Each functional component of the store apparatus 10 may be realized by hardware (eg, a hard-wired electronic circuit) that realizes each functional component, or a combination of hardware and software (example) : A combination of an electronic circuit and a program for controlling the electronic circuit). In FIG. 3, the case where each function structure part of the shop apparatus 10 is implement | achieved by the combination of a hardware and software is demonstrated.

The store apparatus 10 includes a bus 101, a processor 102, a memory 103, a storage device 104, an input / output interface 105, and a communication interface 106. The bus 101 is a data transmission path for transmitting and receiving data. The processor 102, the memory 103, the storage device 104, the input / output interface 105, and the communication interface 106 exchange data with each other via the bus 101. However, the method of connecting the processors 102 and the like is not limited to bus connection.

The processor 102 is an arithmetic processing unit such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit). The memory 103 is a memory such as a RAM (Random Access Memory) or a ROM (Read Only Memory). The storage device 104 is a storage device such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a memory card.

The input / output interface 105 is an interface for connecting the store apparatus 10 and the input / output device. For example, an input device 1051 such as a keyboard or a mouse, a display device 1052 such as an LCD (Liquid Crystal Display), a touch panel in which the input device 1051 and the display device 1052 are integrated, and the like are connected to the input / output interface 105.

The communication interface 106 connects the store apparatus 10 and external devices (for example, the order receiving device 20, the first imaging device 22, the second imaging device 24, the external storage device 26, etc.) via various networks. Interface. The communication method of the communication interface 106 is not particularly limited.

The memory 103 and the storage device 104 store program modules for realizing the functions of the acquisition unit 110, the linking unit 120, the generation unit 130, and the output unit 140, respectively.

The processor 102 executes the program module of the acquisition unit 110 stored in the memory 103 or the storage device 104, and accepts payment identification information that is input using the input device 1051 or sent via the communication interface 106. . Thereby, the function of the acquisition unit 110 is realized.

Further, the processor 102 executes the program module of the linking unit 120 stored in the memory 103 or the storage device 104, and stores the vehicle identification information corresponding to the payment identification information acquired by the acquisition unit 110 in a predetermined storage unit. And identify the flag information. Thereby, the function of the linking unit 120 is realized. The predetermined storage unit may be the external storage device 26 illustrated in FIG. 2 or the storage device 104 of the store apparatus 10. In the latter case, the external storage device 26 may not be connected to the store apparatus 10.

Further, the processor 102 executes the program module of the generation unit 130 stored in the memory 103 or the storage device 104 to analyze the vehicle image data acquired from the first imaging device 22 or the second imaging device 24. Then, the second vehicle specifying information is generated. Thereby, the function of the production | generation part 130 is implement | achieved.

Further, the processor 102 executes the program module of the output unit 140 stored in the memory 103 or the storage device 104, and the first vehicle identification information that matches the second vehicle identification information generated by the generation unit 130 is predetermined. It is determined whether or not it is stored in the storage unit. When the first vehicle identification information that matches the second vehicle identification information generated by the generation unit 130 is stored in the predetermined storage unit, the processor 102 re-sends in order to receive compensation for deficiencies such as forgetting to put in the product. A predetermined output including at least a notification output notifying that the customer has visited the store is performed. Thereby, the function of the output unit 140 is realized.

Note that the hardware configuration of the store apparatus 10 is not limited to the configuration shown in FIG. For example, the input / output interface 105 may be connected to a speaker that outputs data (voice data) based on a customer voice received via a microphone (not shown) of the order receiving device 20. The input / output interface 105 may further be connected to various devices (bar code scanner, image scanner, cash drawer, automatic change machine, receipt printer, etc.) for performing a product checkout process.

<Operation example>
A specific operation example of the store apparatus 10 according to the first embodiment will be described with reference to FIGS. 4 to 8.

<< Processing flow at normal time >>
First, the flow of processing in the normal time will be described with reference to FIG. FIG. 4 is a flowchart illustrating an example of a normal process flow of the store apparatus 10.

First, the generation unit 130 acquires image data of a vehicle used by a customer who has visited the store (S102). The image data of the vehicle is generated by the first imaging device 22 installed near the order receiving device 20 or the second imaging device 24 installed near the entrance of the store, and is transmitted to the store device 10.

And the production | generation part 130 produces | generates 1st vehicle specific information by analyzing the image data produced | generated by the 1st imaging device 22 or the 2nd imaging device 24 (S104). The generation unit 130 can extract first vehicle specifying information such as numbers and characters (text data) of a license plate from image data. Further, the generation unit 130 may further extract auxiliary information of the first vehicle specifying information from the image data. For example, the generation unit 130 may specify the color of the vehicle based on the pixel value of the vehicle area in the image, and link the specification result to the first vehicle specifying information. Further, for example, the generation unit 130 estimates the classification of the vehicle (two-wheeled vehicle, four-wheeled vehicle, body type classification (sedan, wagon, etc.)) based on the feature amount indicating the object shape of the vehicle region in the image, and The estimation result may be associated with the first vehicle specifying information. Further, for example, the generation unit 130 may estimate the size (small / medium / large) of the vehicle based on the size of the imaging region of the image data, and link the estimation result to the first vehicle specifying information. Further, for example, the generation unit 130 may extract the feature amount of the vehicle region in the image and associate the extracted image feature amount with the first vehicle specifying information. Further, for example, the generation unit 130 may extract a feature amount of a person region (mainly a face region) in the image, and link the extracted image feature amount to the first vehicle specifying information.

Then, the store apparatus 10 acquires payment identification information (S106). The payment identification information is generated as follows, for example. First, the order reception device 20 acquires customer's voice collected using a microphone or information on an ordered product obtained by a customer's input operation on a touch panel or a button, and the store device 10 or a clerk's headset, etc. Send to. Then, the store clerk confirms the transmitted information on the ordered product, and inputs the product using the keyboard or touch panel of the store apparatus 10. Then, when the order of the product is completed, for example, by pressing a button for confirming the ordered product, settlement identification information for uniquely identifying the order (settlement) is generated at the store apparatus 10 or an external server (not shown) and inputted. Associated with the product identification information.

Note that depending on the installation positions of the imaging devices (the first imaging device 22 and the second imaging device 24), the execution order of the processing of S102 to S104 and the processing of S106 may be switched. Further, the processing of S102 to S104 and the processing of S106 may be executed in parallel.

The store apparatus 10 associates the first vehicle specifying information generated in S104 with the payment identification information acquired in S106, and stores them in the external storage device 26 or the like (S108). Information in which the payment identification information and the first vehicle identification information are linked is stored in the external storage device 26 or the like until a predetermined period (eg, “until business end time”, “within 24 hours”, etc.) elapses. When the period elapses, the record is deleted or a deletion flag is assigned.

In the external storage device 26, for example, information as shown in FIG. 5 is stored. FIG. 5 shows an example of information stored in the external storage device 26. As shown in FIG. 5, the external storage device 26 includes first vehicle identification information and external information including vehicle number and auxiliary information (vehicle color, vehicle size, vehicle classification, passenger image feature amount, etc.). Registration time information indicating the time registered in the storage device 26 is stored for each payment identification information. The registration time information is used for the store apparatus 10 to determine whether or not the above storage period has elapsed. The first vehicle specifying information is used in the process described later.

<< Flow of processing when a claim is accepted >>
Next, the flow of processing of the store apparatus 10 when a complaint from a customer is received will be described using FIG. FIG. 6 is a flowchart illustrating the flow of processing of the store apparatus 10 when a complaint from a customer is received.

First, the acquisition unit 110 acquires payment identification information (S202). As an example, first, a store clerk confirms payment identification information printed on a receipt or the like in response to a complaint telephone from a customer. Then, when the store clerk inputs the payment identification information using a keyboard, a touch panel, or the like, the acquisition unit 110 can acquire the input payment identification information. As another example, first, a customer inputs settlement identification information printed on a receipt or the like on an input form or e-mail of a website. The store apparatus 10 receives the input information or e-mail of the website via the network, and the acquisition unit 110 can acquire the payment identification information included in the received input information or e-mail of the website.

Also, the acquisition unit 110 can further acquire product specifying information for specifying a product that has been deficient such as forgetting to insert (S204). For example, a store clerk confirms product identification information (eg, product identification information, product name, number of necessary products, etc.) of a defective product in response to a telephone call for a complaint, and uses an input device of the store apparatus 10 Enter the product identification information ascertained. The acquisition unit 110 can acquire product specifying information by an input operation by the store clerk. Further, for example, when the customer further inputs the product specifying information on the input form or e-mail of the website, the acquisition unit 110 can acquire the product specifying information.

Then, the associating unit 120 searches the external storage device 26 for the first vehicle specifying information corresponding to the payment identification information acquired in S202 (S206). Specifically, the associating unit 120 sets the payment identification acquired in S202 for information that has not been discarded (for example, no deletion flag is assigned) among the information stored in the external storage device 26. Search for the same payment identification information as the information. Then, the associating unit 120 identifies the first vehicle identification information associated with the payment identification information detected as the search result as the first vehicle identification information corresponding to the payment identification information acquired in S202.

At this time, the associating unit 120 may authenticate whether or not the person who made the complaint contact is a legitimate person (person who actually ordered the product) using the first vehicle specifying information (S208). For example, first, a clerk answering a complaint telephone confirms the first vehicle identification information (numbers and characters on the license plate) with the customer, and uses the keyboard or touch panel to obtain the resulting information. Input to the store apparatus 10. Then, the associating unit 120 compares the first vehicle specifying information obtained as the search result of S206 with the first vehicle specifying information input here. Here, when the first vehicle identification information is generated, a part of the information (eg, part of the letters or numbers of the license plate) is lost because it cannot be accurately recognized due to the problem of the underlying image data. Sometimes. In this case, the first vehicle specifying information that matches the vehicle specifying information (numbers and characters on the number plate) acquired from the customer cannot be found. In consideration of such cases, the store clerk further confirms the auxiliary information (eg, the color of the vehicle, the size of the vehicle, the classification of the vehicle, the appearance image of the vehicle, the image of the person, the feature amount of these images, etc.). You may input into the shop apparatus 10. FIG. In this case, the associating unit 120 determines whether the person is a legitimate person by using the auxiliary information associated with the first specific information obtained as the search result of S206 and the similarity between the auxiliary information input here. be able to. Further, the associating unit 120 may confirm whether or not the product corresponding to the product specifying information acquired in S204 is associated with the payment identification information acquired in S202. In this case, if the product corresponding to the product identification information acquired in S204 is associated with the payment identification information acquired in S202, the associating unit 120 determines the person who has made the complaint contact as a valid person. be able to.

When the authentication of S208 is successful (S208: authentication success), the associating unit 120 associates the flag information with the first vehicle specifying information obtained as the search result of S208 (S210). For example, when the product specifying information is acquired in S204, the associating unit 120 can associate the product specifying information with the first vehicle specifying information as flag information. Note that the information that associates the payment identification information with the vehicle specifying information is retained without being deleted from the external storage device 26 even when the above-described storage period has elapsed when the flag information is further associated. Further, in this case, the associating unit 120 manages information for managing the expiration date of the compensation (eg, information indicating the last date of the expiration date, information indicating the remaining number of days (such as “1 month” or “30 days”), etc.) May be linked together with flag information. In this case, the store apparatus 10 can delete the information provided with the flag information stored in the external storage device 26 according to the expiration of the expiration date. In this way, it is possible to prevent the information associated with the payment identification information and the vehicle identification information from being stored indefinitely in the external storage device 26.

As shown in FIG. 7, for example, the associating unit 120 associates the first vehicle specifying information with the flag information and stores them in the external storage device 26. FIG. 7 is a diagram illustrating an example of information stored in the external storage device 26. In the example of FIG. 7, product specifying information (for example, “product A, 1 piece”, etc.) for specifying a defective product is associated with the vehicle specifying information as flag information. In addition, information indicating the expiration date of compensation for defective products (for example, “30 days remaining”) and information indicating the scheduled date and time of revisiting are further linked.

On the other hand, if the authentication in S208 fails (S208: authentication failure), for example, an error notification indicating that the identity could not be confirmed is output and the process is terminated (S212).

<< Process flow when customer visits again >>>>
Next, the flow of processing of the store apparatus 10 when a customer visits the store will be described with reference to FIG. FIG. 8 is a flowchart illustrating the processing flow of the store apparatus 10 when a customer visits the store again.

First, the generation unit 130 acquires image data of a vehicle that enters the store premises (S302). The image data of the vehicle entering the store premises is generated by the first image pickup device 22 installed near the order receiving device 20 or the second image pickup device 24 installed near the entrance of the store, and is stored in the store device 10. Sent.

The generating unit 130 generates the second vehicle specifying information by analyzing the image data generated by the first imaging device 22 or the second imaging device 24 (S304). The second vehicle specifying information is the same information as the first vehicle specifying information. Specifically, the second vehicle specifying information is, for example, text data of numbers and characters of a license plate. Here, like the first vehicle specifying information, the generation unit 130 may extract information (auxiliary information) that can be used supplementarily to specify the vehicle from the image data and include it in the second vehicle specifying information. it can. Specific examples of the auxiliary information include, for example, the color of the vehicle, the size of the vehicle, the classification of the vehicle, the appearance image of the vehicle, the image of the person, the feature amount of these images, and the like.

The output unit 140 searches the external storage device 26 using the second vehicle specifying information generated by the generating unit 130, and determines whether there is first vehicle specifying information that matches the second vehicle specifying information. (S306). For example, the output unit 140 can search for the first vehicle specifying information having the same text data using the text data of the letters or numbers of the license plate generated as the second vehicle specifying information. Note that “match” here is not limited to “complete match”. For example, when generating the first vehicle identification information or the second vehicle identification information, a part of the information (for example, a part of the letters or numbers of the license plate) is accurately recognized due to the problem of the image data used as a basis. It may be lost because it cannot be done. In consideration of such a case, the output unit 140 may be configured to search for the first vehicle specifying information having similar text data instead of the same text data. Furthermore, in this case, two or more first vehicle specifying information may be detected as the first vehicle specifying information having similar text data. In this case, the output unit 140 includes auxiliary information included in the second vehicle specifying information (e.g., vehicle color, vehicle size, vehicle classification, vehicle appearance image, person image, feature amount of these images, and the like). Using the similarity, it is possible to select one likely first vehicle specifying information from the two or more first specific vehicle information. Although not particularly limited, for example, the output unit 140 corrects the similarity of the text data using the similarity calculated from the auxiliary information, and the first vehicle specifying information with the highest similarity after the correction is “likely 1 vehicle specific information "can be selected.

When the first vehicle identification information that matches the second vehicle identification information is not detected (S306: NO), the output unit 140 does not perform the subsequent processing. On the other hand, when the first vehicle identification information that matches the second vehicle identification information is detected (S306: YES), the output unit 140 determines whether flag information is associated with the detected first vehicle identification information. Is determined (S308).

When the flag information is not associated with the detected first vehicle specifying information (S308: NO), the output unit 140 does not execute the subsequent processing. On the other hand, when flag information is linked | related with the detected 1st vehicle specific information (S308: YES), the output part 140 performs a predetermined | prescribed output (S310). For example, the output unit 140 displays on the display a message for notifying the store clerk that the customer has revisited to receive product compensation, outputs a buzzer sound from a speaker, and emits a notification lamp (not shown). Such processing can be executed.

Further, the output unit 140 can also display the name of the product, the required number, etc. on the display based on the product specifying information linked to the first vehicle specifying information detected in S306. The information displayed on the display in this way allows the store clerk to easily grasp the product to be delivered to the customer who has visited again.

Further, the output unit 140 may display the first vehicle specifying information or the second vehicle specifying information (eg, vehicle number) on the display for the store clerk. In addition, the output unit 140 may display auxiliary information (information such as the color of the vehicle, the size of the vehicle, the vehicle type, and the appearance image of the vehicle) of the first vehicle identification information on a display for a store clerk. With these pieces of information, when a customer's vehicle that has received compensation enters the store premises, the store clerk can easily grasp the target vehicle.

In addition, when a customer's vehicle that has received compensation enters the drive-through passage, the output unit 140 may output the vehicle to a dedicated priority lane. For example, the output unit 140 can output a message to the priority lane via the display or speaker of the order receiving device 20. In addition, the output unit 140 outputs a signal for controlling the lighting in the priority lane direction to a device (not shown) that notifies the traveling direction using a lamp or the like so that the vehicle is directed to the dedicated lane. You may be guided to. By giving priority to customers who revisit the store, the effect of improving customer satisfaction can be expected.

Further, the output unit 140 may output coupon information for discounting or discounting the product of the additional order when the customer's vehicle that has received compensation enters the drive-through passage and places an additional order. Thereby, the effect of improving customer satisfaction can be expected.

<Modification>
Further, in the flowchart of FIG. 6, the acquisition unit 110 may further acquire information indicating a scheduled date and time when the customer visits the store again (planned date and time when the customer visits again). For example, the store clerk confirms the scheduled revisit date and time with the customer at the complaint telephone reception, and inputs the date and time via the input device of the store apparatus 10 or the like. The acquisition unit 110 can acquire information indicating a scheduled return date and time by an input operation by the store clerk. Further, for example, when the customer further inputs the scheduled return date and time on the input form or e-mail of the website, the acquisition unit 110 can acquire information indicating the scheduled return date and time. In this case, in the flowchart of FIG. 8, the output unit 140 may control the timing at which the output of S <b> 310 is performed based on the information indicating the scheduled return date and time. For example, when it is a predetermined time (for example, “5 minutes”, etc.) before the scheduled revisit date and time, the output unit 140 can output an alarm informing that the planned visit time is approaching. As a result, the store clerk can easily grasp the information of customers who will return to the store soon. Further, the output unit 140 can also perform output for controlling the time to start the preparation of the product based on the information indicating the scheduled revisit date. For example, when it is a predetermined time (for example, “5 minutes”, etc.) before the scheduled revisit time, the output unit 140 may notify the store clerk's display, headset, etc. of an instruction to prepare the product . As a result, it is possible to deliver a freshly made product without waiting for a long time for a customer who has revisited the store.

[Second Embodiment]
[Function configuration]
FIG. 9 is a block diagram conceptually showing the functional configuration of the store apparatus 10 of the second embodiment. The store apparatus 10 of this embodiment includes an acquisition unit 150 and an output unit 160.

The acquisition unit 150 acquires payment identification information for identifying payment. For example, when the store clerk inputs the payment identification information to the store apparatus 10, the acquisition unit 110 can acquire the input payment identification information. For example, when a clerk receives a complaint about incompleteness from a customer, the clerk can grasp the payment identification information to be input to the store apparatus 10 by listening to the payment identification information printed on a receipt or the like from the customer. . However, this is merely an example, and the present invention is not limited to the contents exemplified here.

The output unit 160 corresponds to the payment identification information acquired by the acquisition unit 150 from storage means (not shown) that stores the payment identification information and the first vehicle specifying information assigned for each payment in association with each other. 1 The vehicle specific information is read and output to a display for a store clerk, for example. The first vehicle specifying information is information (for example, letters and numbers on a license plate) as described in the first embodiment. Further, auxiliary information (information such as the color of the vehicle, the size of the vehicle, the vehicle type, and the appearance image of the vehicle) as described in the first embodiment may be associated with the first vehicle specifying information.

As described above, according to the present embodiment, the first vehicle identification information (vehicle number) is output to a display for a store clerk. Further, when auxiliary information (information such as the color of the vehicle, the size of the vehicle, the vehicle type, and the vehicle appearance image) is associated with the first vehicle specifying information, the information is further displayed on a display for a store clerk. be able to. With these pieces of information, when a customer's vehicle that has received compensation enters the store premises, the store clerk can easily grasp the target vehicle.

[Specific Example of Second Embodiment]
Hereinafter, the configuration of the second embodiment will be described in more detail using a specific example.

<Hardware configuration>
The store apparatus 10 of this embodiment has a hardware configuration as shown in FIG. 3 as in the first embodiment.

The memory 103 and the storage device 104 store program modules for realizing the functions of the acquisition unit 150 and the output unit 160, respectively.

The processor 102 executes the program module of the acquisition unit 150 stored in the memory 103 or the storage device 104, and accepts payment identification information that is input using the input device 1051 or sent via the communication interface 106. . Thereby, the function of the acquisition unit 150 is realized.

In addition, the processor 102 executes the program module of the output unit 160 stored in the memory 103 or the storage device 104, and stores the vehicle identification information corresponding to the payment identification information acquired by the acquisition unit 150 from a predetermined storage unit. read out. Then, the processor 102 outputs the read vehicle identification information to the display device 1052 connected to the store apparatus 10 or the like. Thereby, the function of the output unit 160 is realized. The predetermined storage unit may be the external storage device 26 illustrated in FIG. 2 or the storage device 104 of the store apparatus 10. In the latter case, the external storage device 26 may not be connected to the store apparatus 10.

Note that the hardware configuration of the store apparatus 10 is not limited to the configuration shown in FIG.

<Operation example>
A specific operation example of the store apparatus 10 according to the second embodiment will be described with reference to FIG. FIG. 10 is a flowchart illustrating the flow of processing executed by the store apparatus 10 of the second embodiment.

First, the acquisition unit 150 acquires payment identification information (S402). For example, the store clerk confirms the payment identification information printed on a receipt or the like in response to a complaint telephone from a customer. Alternatively, the store clerk confirms the payment identification information transmitted to the store apparatus 10 via the website input form or e-mail. Then, when the store clerk inputs the payment identification information using a keyboard, a touch panel, or the like, the acquisition unit 150 can acquire the input payment identification information.

And the output part 160 searches the 1st vehicle specific information corresponding to the payment identification information acquired by S402 from the external storage device 26 (S404). Specifically, the output unit 160 sets the payment identification information acquired in S402 for information that is not discarded (for example, the deletion flag is not assigned) among the information stored in the external storage device 26. Search for the same payment identification information. And the output part 160 specifies the 1st vehicle specific information linked | related with the payment identification information detected as a result of a search as 1st vehicle specific information corresponding to the payment identification information acquired by S402.

And the output part 160 displays the 1st vehicle specific information specified by S404 on the display etc. for shop assistants (S406). When auxiliary information is associated with the first vehicle specifying information, the output unit 160 may further display the auxiliary information on a display for the store clerk. Thereby, the effect of this embodiment mentioned above is acquired.

When the external storage device 26 stores product specifying information for specifying a product that has been deficient, such as forgetting insertion, in association with the first vehicle specifying information specified in S404, the output unit 160 displays the product specifying information. May be read and output (S408). Specifically, the output unit 160 can display the name of the product, the required number, etc. on the display for the store clerk based on the read product specifying information. The information displayed on the display in this way allows the store clerk to easily grasp the product to be delivered to the customer who has visited again.

Further, as described in the modification of the first embodiment, the acquisition unit 150 may further acquire information indicating a scheduled date and time (scheduled date and time for the customer to visit again). In this case, the output unit 160 may control the timing for performing the output of S406 or S408 based on the information indicating the scheduled revisit date. For example, when it is a predetermined time (for example, “5 minutes”) before the scheduled revisit date and time, the output unit 140 can output the vehicle specifying information in S406. As a result, the store clerk can easily grasp what kind of vehicle the customer who will return to the store will come soon. The output unit 160 can also output the product specifying information in S408 based on the information indicating the scheduled revisit date. For example, when a predetermined time (for example, “5 minutes” or the like) before the scheduled revisit time, the output unit 160 instructs the store clerk to display the product indicated by the product identification information on the display or headset. May be notified. As a result, it is possible to deliver a freshly made product without waiting for a long time for a customer who has revisited the store.

[Third Embodiment]
In the case of a chain store or the like, the customer may go to another store. In the present embodiment, a device that allows compensation at other stores is added.

〔System configuration〕
FIG. 11 is a block diagram conceptually showing the information processing system 1 according to the third embodiment. As illustrated in FIG. 11, the information processing system 1 includes a server device 30, a first store device 40, and a second store device 50.

The server device 30 includes a reception unit 310 and a distribution unit 320. The receiving unit 310 receives information (hereinafter referred to as “re-visit store information”) related to a customer who may visit again from the first store apparatus. The re-visit store information includes at least first vehicle specifying information for specifying the vehicle on which the customer was on and product specifying information for specifying the defective product. The distribution unit 320 distributes the re-visit store information received from the first store apparatus 40 to the second store apparatus 50 different from the first store apparatus 40.

The first store apparatus 40 includes an acquisition unit 410, a reading unit 420, and a transmission unit 430. The acquisition unit 410 acquires payment identification information for identifying payment and product specifying information for specifying a product. In addition, the reading unit 420 is acquired by the acquiring unit 410 from a storage unit that stores the payment identification information assigned for each payment and the first vehicle specifying information that specifies the vehicle used by the customer in association with each other. First vehicle identification information corresponding to the payment identification information is read. In addition, the transmission unit 430 transmits re-visit store information including the first vehicle identification information read by the reading unit 420 and the product identification information acquired by the acquisition unit 410 to an external device (for example, the server device 30). .

The second store apparatus 50 includes a reception unit 510, a generation unit 520, and an output unit 530. The receiving unit 510 receives revisit store information including payment identification information for identifying payment and product specifying information for specifying a product from an external device, and stores it in a predetermined storage unit (not shown). The production | generation part 520 produces | generates the 2nd vehicle specific information which specifies the vehicle which enters the site of a store. The output unit 530 searches the predetermined storage unit for revisit store information including the first vehicle identification information that matches the second vehicle identification information generated by the generation unit 520. In addition, as a result of the search, the output unit 530 outputs the product specifying information included in the corresponding revisit store information to, for example, a display for a store clerk.

In FIG. 11, for convenience of explanation, the first store device 40 is used as a device from which revisited store information is generated, and the second store device 50 is used as a device that receives revisited store information generated at other stores. I'm drawing. Therefore, a part of functional configuration with which the 1st store apparatus 40 and the 2nd store apparatus 50 are provided is abbreviate | omitted in the figure. Originally, the first store apparatus 40 further includes a functional configuration of the second store apparatus 50. Similarly, the second store apparatus 50 further includes a functional configuration of the first store apparatus 40.

As described above, according to the present embodiment, the revisited store information generated at a certain store is distributed to other stores via the server device 30. This re-visit store information includes first vehicle specifying information for specifying a customer's vehicle and product specifying information for specifying a defective product. Therefore, even a store clerk at another store grasps the vehicle on which the customer who visits the store to receive compensation, and the product to be delivered to the customer, based on the revisit information distributed from the server device 30. Can do. As a result, the customer can receive product compensation at other stores.

[Specific Example of Third Embodiment]
Hereinafter, the configuration of the third embodiment will be described in more detail using a specific example.

<Hardware configuration>
FIG. 12 is a block diagram conceptually showing the hardware configuration of each device included in the information processing system 1. Note that each functional component of each device included in the information processing system 1 may be realized by hardware (eg, a hard-wired electronic circuit) that implements each functional component, or hardware and software. It may be realized by a combination with software (eg, a combination of an electronic circuit and a program for controlling it). FIG. 12 illustrates a case where each functional component of each device included in the information processing system 1 is realized by a combination of hardware and software.

<<< Hardware configuration of server device 30 >>>

The server device 30 includes a bus 301, a processor 302, a memory 303, a storage device 304, an input / output interface 305, and a communication interface 306. The bus 301 is a data transmission path for transmitting and receiving data. The processor 302, the memory 303, the storage device 304, the input / output interface 305, and the communication interface 306 exchange data with each other via the bus 301. However, the method of connecting the processors 302 and the like is not limited to bus connection.

The processor 302 is an arithmetic processing unit such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit). The memory 303 is a memory such as a RAM (Random Access Memory) or a ROM (Read Only Memory). The storage device 304 is a storage device such as a hard disk drive (HDD), a solid state drive (SSD), or a memory card.

The input / output interface 305 is an interface for connecting the server device 30 and the input / output device. For example, an input device such as a keyboard and a mouse, a display device such as an LCD (Liquid Crystal Display), a touch panel in which these input devices and the display device are integrated, and the like are connected to the input / output interface 305. The input / output interface 305 may not be connected to these input devices and display devices.

The communication interface 306 is an interface for connecting the server device 30 and an external device (for example, the first store device 40, the second store device 50, etc.) via various networks. The communication method of the communication interface 306 is not particularly limited.

In the memory 303 and the storage device 304, program modules for realizing the functions of the reception unit 310 and the distribution unit 320 are stored.

The processor 302 executes the program module of the receiving unit 310 stored in the memory 303 or the storage device 304, and accepts revisit store information sent from the first store apparatus 40 via the communication interface 306. The processor 302 may store the revisit store information received from the first store apparatus 40 in, for example, the storage device 304 or an external storage device (not shown). Thereby, the function of the receiving part 310 is implement | achieved.

Further, the processor 302 executes the program module of the distribution unit 320 stored in the memory 303 or the storage device 304, and distributes the revisit store information to the second store apparatus 50 via the communication interface 306. The address for communicating with the second store apparatus 50 may be included in, for example, the revisited store information, or may be stored in the storage device 304 or an external storage device (not shown). Thereby, the function of the delivery part 320 is implement | achieved.

<<< Hardware configuration of first store apparatus 40 >>>

The first store apparatus 40 includes a bus 401, a processor 402, a memory 403, a storage device 404, an input / output interface 405, and a communication interface 406. The bus 401 is a data transmission path for transmitting and receiving data. The processor 402, the memory 403, the storage device 404, the input / output interface 405, and the communication interface 406 exchange data with each other via the bus 401. However, the method of connecting the processors 402 and the like is not limited to bus connection.

The processor 402 is an arithmetic processing unit such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit). The memory 403 is a memory such as a RAM (Random Access Memory) or a ROM (Read Only Memory). The storage device 404 is a storage device such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a memory card.

The input / output interface 405 is an interface for connecting the first store apparatus 40 and the input / output device. For example, an input device such as a keyboard and a mouse, a display device such as an LCD (Liquid Crystal Display), a touch panel in which these input devices and the display device are integrated, and the like are connected to the input / output interface 405. The input / output interface 405 may further be connected to various devices (bar code scanner, image scanner, cash drawer, automatic change machine, receipt printer, etc.) for performing a product checkout process.

The communication interface 406 is an interface for connecting the first store device 40 and an external device (for example, the server device 30, the second store device 50, etc.) via various networks. The communication method of the communication interface 406 is not particularly limited.

The memory 403 and the storage device 404 store program modules for realizing the function of the acquisition unit 410, the function of the reading unit 420, and the function of the transmission unit 430, respectively.

The processor 402 executes the program module of the acquisition unit 410 stored in the memory 403 and the storage device 404, and is input using the input device 4051 or sent via the communication interface 106. Accept specific information. Thereby, the function of the acquisition part 410 is implement | achieved.

In addition, the processor 402 executes the program module of the reading unit 420 stored in the memory 403 or the storage device 404, and stores vehicle identification information corresponding to the payment identification information acquired by the acquisition unit 410 from a predetermined storage unit. read out. Thereby, the function of the reading unit 420 is realized. The predetermined storage unit is, for example, the storage device 404 of the first store apparatus 40.

In addition, the processor 402 executes the program module of the transmission unit 430 stored in the memory 403 or the storage device 404, and the vehicle identification information read by the reading unit 420 and the product identification information acquired by the acquisition unit 410 are obtained. The revisited store information is transmitted to the server device 30 via the communication interface 406. Thereby, the function of the transmission part 430 is implement | achieved.

<<< Hardware configuration of second store apparatus 50 >>>

The second store apparatus 50 includes a bus 501, a processor 502, a memory 503, a storage device 504, an input / output interface 505, and a communication interface 506. A bus 501 is a data transmission path for transmitting and receiving data. The processor 502, the memory 503, the storage device 504, the input / output interface 505, and the communication interface 506 exchange data with each other via the bus 501. However, the method of connecting the processors 502 and the like is not limited to bus connection.

The processor 502 is an arithmetic processing unit such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit). The memory 503 is a memory such as a RAM (Random Access Memory) or a ROM (Read Only Memory). The storage device 504 is a storage device such as a hard disk drive (HDD), a solid state drive (SSD), or a memory card.

The input / output interface 505 is an interface for connecting the second store apparatus 50 and the input / output device. For example, an input device such as a keyboard and a mouse, a display device such as an LCD (Liquid Crystal Display), a touch panel in which these input devices and the display device are integrated, and the like are connected to the input / output interface 505. The input / output interface 505 may further be connected to various devices (bar code scanner, image scanner, cash drawer, automatic change machine, receipt printer, etc.) for performing a product checkout process.

The communication interface 506 is an interface for connecting the second store apparatus 50 and an external apparatus (for example, the server apparatus 30, the first store apparatus 40, etc.) via various networks. The communication method of the communication interface 506 is not particularly limited.

The memory 503 and the storage device 504 store program modules for realizing the functions of the reception unit 510, the generation unit 520, and the output unit 530, respectively.

The processor 502 executes the program module of the receiving unit 510 stored in the memory 503 or the storage device 504, and receives the revisit store information distributed from the server device 30 via the communication interface 506. The processor 502 stores the received store visit information in, for example, the storage device 504. Thereby, the function of receiving section 510 is realized.

Further, the processor 502 executes the program module of the generation unit 520 stored in the memory 503 and the storage device 504, and analyzes vehicle image data acquired from an imaging device (not shown) installed around the store. Then, the second vehicle specifying information is generated. Thereby, the function of the generation unit 520 is realized.

Further, the processor 502 executes a program module of the output unit 530 stored in the memory 503 or the storage device 504, and includes a first vehicle specifying information that matches the second vehicle specifying information generated by the generating unit 520. It is determined whether or not the information is stored in a predetermined storage unit. When the revisited store information including the first vehicle identifying information that matches the second vehicle identifying information generated by the generating unit 520 is stored in the predetermined storage unit, the processor 102 includes the first revisited store information included in the first visited store information. The vehicle specific information and the product specific information are output to a display for a store clerk. Thereby, the function of the output unit 530 is realized.

Note that the hardware configuration of each device included in the information processing system 1 is not limited to the example shown in FIG.

<Operation example>
Hereinafter, a specific example of the operation of the information processing system 1 according to the third embodiment will be described with reference to FIG. FIG. 13 is a sequence diagram illustrating the flow of processing of the information processing system 1 according to the third embodiment.

First, the first store apparatus 40 generates re-visit store information including the first vehicle specifying information and the product specifying information (S502). Specifically, the acquisition unit 410 of the first store apparatus 40 acquires payment identification information and product identification information as described in S202 and S204 of FIG. 6 of the first embodiment, for example.

Also, as described in S206 of FIG. 6 of the first embodiment, the reading unit 420 of the first store apparatus 40 specifies the first vehicle specifying information corresponding to the acquired payment identification information. And the transmission part 430 of the 1st shop apparatus 40 transmits the revisited shop information containing 1st vehicle specific information and goods specific information to the server apparatus 30 (S504).

When the re-visit store information transmitted from the first store apparatus 40 is received by the receiving unit 310 of the server device 30, the distribution unit 320 of the server device 30 specifies the distribution destination of the received re-visit store information (S506). . For example, when the information indicating the second store device 50 as the delivery destination of the revisited store information (hereinafter also referred to as “distribution destination specifying information”) is included in the revisited store information transmitted in S504, the server device 30 The distribution unit 320 can specify the second store apparatus 50 to which the re-visit store information should be distributed based on the distribution destination specifying information. Further, when the delivery destination specifying information is stored in the storage device 304 or the like for each first store device 40, the delivery unit 320 of the server device 30 can specify information (for example, the first store information) that can specify the transmission source of the revisit store information. The delivery destination specifying information corresponding to the transmission source is read out on the basis of the transmission source address of the store apparatus 40. And the delivery part 320 of the server apparatus 30 can specify the 2nd shop apparatus 50 which should distribute visit store information based on the read delivery destination specific information. Then, the distribution unit 320 of the server device 30 distributes the re-visit store information to the destination (second store device 50) indicated by the read distribution destination specifying information (S508).

The acquisition unit 410 of the second store apparatus 50 stores the revisit store information received from the server apparatus 30 in, for example, the storage device 404 (S510). And the production | generation part 520 of the 2nd shop apparatus 50 produces | generates 2nd vehicle specific information based on the image data of the vehicle which entered the site of the shop, as demonstrated in 1st Embodiment (S512).

The output unit 530 of the second store apparatus 50 outputs the revisited store information that satisfies the condition using the second vehicle specifying information generated by the generating unit 520 (S514). Specifically, the output unit 530 of the second store apparatus 50 includes the first vehicle identification information that matches the second vehicle identification information in S512 in the second visit information stored in the storage device 404 or the like. Determine whether the information exists. When there is revisited store information including the first vehicle specific information that matches the second vehicle specific information in S512, the first vehicle specific information and the product specific information included in the revisited store information are, for example, for a store clerk. Display on the display. Thereby, the salesclerk of another store can grasp the vehicle on which the customer who has received compensation for the product is on and the product necessary for the compensation. As a result, the customer can be compensated for the merchandise at other stores.

In addition, when the second store apparatus 50 receives an input indicating that a necessary product has been delivered to the re-visited customer, the second store apparatus 50 executes a corresponding re-visit store information deletion process (S516). For example, the second store apparatus 50 transmits a delete process execution request including identification information for each revisited store information to the server apparatus 30. In response to this request, the server device 30 distributes an instruction to discard the revisited store information to all stores that have distributed the revisited store information included in the request (S518). Thereby, the revisited store information distributed to a store different from the second store apparatus 50 can be invalidated.

In the above-described operation example, the second vehicle specifying information is generated from the image data. However, the store clerk inputs information such as the vehicle number transmitted from the customer to the second store apparatus 50. May be. In this case, the output unit 530 of the second store apparatus 50 searches for the revisited store information using the input vehicle number or the like, and displays the product specifying information included in the corresponding revisited store information, such as a display for a store clerk. Can be made.

As for the delivery destination specifying information, for example, the first store device that received the designation of the store received from the customer can include the delivery destination specifying information in the revisited store information.

As described above, the embodiments of the present invention have been described with reference to the drawings. However, these are exemplifications of the present invention, and various configurations other than the above can be adopted.

Further, in the plurality of sequence diagrams and flowcharts used in the above description, a plurality of steps (processes) are described in order, but the execution order of the steps executed in each embodiment is limited to the description order. Not. In each embodiment, the order of the illustrated steps can be changed within a range that does not hinder the contents. Moreover, each above-mentioned embodiment can be combined in the range in which the content does not conflict.

Hereinafter, examples of the reference form will be added.
1.
Obtaining means for obtaining payment identification information for identifying payment;
The payment identification information acquired by the acquisition means is stored in the storage unit that stores the payment identification information assigned for each payment and the first vehicle specifying information that specifies the vehicle used by the customer. Linking means for identifying the corresponding first vehicle specifying information and linking flag information;
Generating means for generating second vehicle specifying information for specifying a vehicle entering a store site;
An output means for performing a predetermined output when the first vehicle identification information and the second vehicle identification information associated with the flag information match;
A store apparatus comprising:
2.
The acquisition means further acquires product specifying information for specifying a product,
The linking means links the flag information including the product specifying information acquired by the acquiring means to the first vehicle specifying information corresponding to the payment identification information acquired by the acquiring means,
The output means performs output using product specifying information of the flag information.
1. The store apparatus as described in.
3.
The output means performs output using the first vehicle specifying information or the second vehicle specifying information corresponding to the payment identification information acquired by the acquiring means.
1. Or 2. The store apparatus as described in.
4).
Obtaining means for obtaining payment identification information for identifying payment;
The storage unit that stores the payment identification information assigned for each payment and the first vehicle identification information that identifies the vehicle used by the customer in association with each other, and corresponds to the payment identification information acquired by the acquisition unit. Output means for reading out and outputting the first vehicle identification information;
A store apparatus comprising:
5).
The storage unit further stores product specifying information for specifying a product together with the payment identification information assigned for each payment and the first vehicle specifying information for specifying a vehicle used by a customer,
The output means reads and outputs the first vehicle specifying information and the product specifying information corresponding to the payment identification information acquired by the acquiring means;
4). The store apparatus as described in.
6).
Receiving means for receiving second visit information including first vehicle specifying information for specifying a vehicle and product specifying information for specifying a product from the first store device;
A delivery means for delivering the re-visit store information to a second store device;
A server device comprising:
7).
The revisited store information received by the receiving means includes distribution destination specifying information for specifying the second store device as a distribution destination of the revisited store information,
The distribution means specifies the second store apparatus to which the second visit information should be transmitted based on the distribution destination specifying information of the second visit information received by the receiving means.
6). The server device described in 1.
8).
The distribution means stores the re-receive received by the reception means from a storage unit that stores distribution destination specifying information for specifying the second store apparatus as a distribution destination of the return store information for each first store apparatus. The distribution destination specifying information corresponding to the first store device that is the transmission source of the store visit information is read, and the second store device to which the second store information is to be transmitted is specified based on the read distribution destination specifying information. To
6). The server device described in 1.
9.
Acquisition means for acquiring payment identification information for identifying payment and product specifying information for specifying a product;
The storage unit that stores the payment identification information assigned for each payment and the first vehicle identification information that identifies the vehicle used by the customer in association with each other, and corresponds to the payment identification information acquired by the acquisition unit. Reading means for reading the first vehicle identification information;
Transmitting means for transmitting revisit store information including the first vehicle specifying information read by the reading means and the product specifying information acquired by the acquiring means to an external device;
A store apparatus comprising:
10.
Receiving means for receiving re-visit store information including payment identification information for identifying payment and product specifying information for specifying a product from an external device, and storing the information in a predetermined storage unit;
Generating means for generating second vehicle specifying information for specifying a vehicle entering a store site;
Output means for searching the revisited store information including the first vehicle specific information that matches the second vehicle specific information from the storage unit, and outputting the product specific information included in the corresponding revisited store information;
A store apparatus comprising:
11.
6). To 8. A server device according to any one of
9. The store apparatus described in
10. The store apparatus described in
Information processing system including
12
Computer
Get payment identification information to identify payments,
The storage corresponding to the acquired payment identification information from the storage unit that associates and stores the payment identification information assigned for each payment and the first vehicle specifying information that specifies the vehicle used by the customer. Specify the first vehicle identification information and link the flag information,
Generating second vehicle identification information for identifying vehicles entering the store premises,
When the first vehicle identification information and the second vehicle identification information associated with the flag information match, a predetermined output is performed.
Information processing method including the above.
13.
The computer is
Obtain more product identification information to identify the product,
The flag information including the acquired product specifying information is linked to the first vehicle specifying information corresponding to the acquired payment identification information,
When the first vehicle identification information associated with the flag information matches the second vehicle identification information, the flag information is output using the product identification information.
Including. Information processing method described in 1.
14
The computer is
Performing output using the first vehicle specifying information or the second vehicle specifying information corresponding to the acquired payment identification information;
Including. Or 13. Information processing method described in 1.
15.
Computer
Get payment identification information to identify payments,
The first vehicle corresponding to the acquired payment identification information from the storage unit that stores the payment identification information assigned for each payment and the first vehicle specifying information for specifying the vehicle used by the customer in association with each other. Read and output specific information
Information processing method including the above.
16.
The storage unit further stores product specifying information for specifying a product together with the payment identification information assigned for each payment and the first vehicle specifying information for specifying a vehicle used by a customer,
The computer is
Reading and outputting the first vehicle specifying information and the product specifying information corresponding to the acquired payment identification information;
15. Including Information processing method described in 1.
17.
Computer
Re-visit store information including first vehicle specifying information for specifying a vehicle and product specifying information for specifying a product is received from the first store device,
Delivering the re-visit store information to a second store device;
Information processing method including the above.
18.
The revisited store information includes distribution destination specifying information for specifying the second store device as a distribution destination of the revisited store information,
The computer is
Based on the distribution destination specifying information of the received revisit store information, the second store device to which the revisit store information should be transmitted is specified.
Including. Information processing method described in 1.
19.
The computer is
Out of a storage unit that stores, for each first store device, distribution destination specifying information for specifying the second store device as the distribution destination of the revisited store information, the transmission source of the received revisited store information Reading the delivery destination specifying information corresponding to one store device, and specifying the second store device to which the second visit information should be transmitted based on the read delivery destination specifying information;
Including. Information processing method described in 1.
20.
Computer
Get payment identification information that identifies payment and product identification information that identifies the product,
The first vehicle corresponding to the acquired payment identification information from the storage unit that stores the payment identification information assigned for each payment and the first vehicle specifying information for specifying the vehicle used by the customer in association with each other. Read specific information,
Transmitting the re-visit store information including the read first vehicle specifying information and the acquired product specifying information to an external device;
Information processing method including the above.
21.
Computer
Re-visit store information including payment identification information for identifying payment and product specifying information for specifying a product is received from an external device and stored in a predetermined storage unit,
Generating second vehicle identification information for identifying vehicles entering the store premises,
Searching the revisited store information including the first vehicle identifying information that matches the second vehicle identifying information, and outputting the product identifying information included in the corresponding revisited store information,
Information processing method including the above.
22.
Computer
Acquisition means for acquiring payment identification information for identifying payment;
The payment identification information acquired by the acquisition means is stored in the storage unit that stores the payment identification information assigned for each payment and the first vehicle specifying information that specifies the vehicle used by the customer. Linking means for identifying the corresponding first vehicle specifying information and linking flag information;
Generating means for generating second vehicle specifying information for specifying a vehicle entering a store site; and
An output means for performing a predetermined output when the first vehicle specifying information and the second vehicle specifying information associated with the flag information match;
Program to function as.
23.
The computer,
Means for further acquiring product specifying information for specifying a product;
Means for associating the flag information including the acquired product specifying information with the first vehicle specifying information corresponding to the acquired payment identification information;
Means for outputting the flag information using the product identification information when the first vehicle identification information and the second vehicle identification information associated with the flag information match;
For further functioning as 22. The program described in.
24.
The computer,
Means for performing output using the first vehicle specifying information or the second vehicle specifying information corresponding to the acquired payment identification information;
For further functioning as 22. Or 23. The program described in.
25.
Computer
Acquisition means for acquiring payment identification information for identifying payment; and
The storage unit that stores the payment identification information assigned for each payment and the first vehicle identification information that identifies the vehicle used by the customer in association with each other, and corresponds to the payment identification information acquired by the acquisition unit. Output means for reading out and outputting the first vehicle identification information;
Program to function as.
26.
The storage unit further stores product specifying information for specifying a product together with the payment identification information assigned for each payment and the first vehicle specifying information for specifying a vehicle used by a customer,
The computer,
Means for reading out and outputting the first vehicle specifying information and the product specifying information corresponding to the acquired payment identification information;
To function as 25. The program described in.
27.
Computer
Receiving means for receiving revisit store information including first vehicle specifying information for specifying a vehicle and product specifying information for specifying a product from the first store device; and
A distribution means for distributing the re-visit store information to a second store apparatus;
Program to function as.
28.
The revisited store information includes distribution destination specifying information for specifying the second store device as a distribution destination of the revisited store information,
The computer,
Means for identifying the second store apparatus to which the revisited store information should be transmitted based on the distribution destination identifying information of the received revisited store information;
27 for further functioning as The program described in.
29.
The computer,
Out of a storage unit that stores, for each first store device, distribution destination specifying information for specifying the second store device as the distribution destination of the revisited store information, the first of the transmission source of the received revisited store information. Means for reading out the delivery destination specifying information corresponding to one store device and specifying the second store device to which the second visit information should be transmitted based on the read delivery destination specifying information;
27 for further functioning as The program described in.
30.
Computer
Acquisition means for acquiring payment identification information for identifying payment and product specifying information for specifying a product;
The storage unit that stores the payment identification information assigned for each payment and the first vehicle identification information that identifies the vehicle used by the customer in association with each other, and corresponds to the payment identification information acquired by the acquisition unit. Reading means for reading the first vehicle specifying information; and
Transmitting means for transmitting, to an external device, re-visit store information including the first vehicle specifying information read by the reading means and the product specifying information acquired by the acquiring means;
Program to function as.
31.
Computer
Receiving means for receiving revisited store information including payment identification information for identifying payment and product specifying information for specifying a product from an external device, and storing the information in a predetermined storage unit;
Generating means for generating second vehicle specifying information for specifying a vehicle entering a store site; and
An output means for searching the revisited store information including the first vehicle specific information that matches the second vehicle specific information and outputting the product specific information included in the corresponding revisited store information;
Program to function as.

This application claims priority based on Japanese Patent Application No. 2016-193431 filed on Sep. 30, 2016, the entire disclosure of which is incorporated herein.

Claims

Obtaining means for obtaining payment identification information for identifying payment;
The payment identification information acquired by the acquisition means is stored in the storage unit that stores the payment identification information assigned for each payment and the first vehicle specifying information that specifies the vehicle used by the customer. Linking means for identifying the corresponding first vehicle specifying information and linking flag information;
Generating means for generating second vehicle specifying information for specifying a vehicle entering a store site;
An output means for performing a predetermined output when the first vehicle identification information and the second vehicle identification information associated with the flag information match;
A store apparatus comprising:
The acquisition means further acquires product specifying information for specifying a product,
The linking means links the flag information including the product specifying information acquired by the acquiring means to the first vehicle specifying information corresponding to the payment identification information acquired by the acquiring means,
The output means performs output using product specifying information of the flag information.
The store apparatus according to claim 1.
The output means performs output using the first vehicle specifying information or the second vehicle specifying information corresponding to the payment identification information acquired by the acquiring means.
The store apparatus according to claim 1 or 2.
Obtaining means for obtaining payment identification information for identifying payment;
The storage unit that stores the payment identification information assigned for each payment and the first vehicle identification information that identifies the vehicle used by the customer in association with each other, and corresponds to the payment identification information acquired by the acquisition unit. Output means for reading out and outputting the first vehicle identification information;
A store apparatus comprising:
The storage unit further stores product specifying information for specifying a product together with the payment identification information assigned for each payment and the first vehicle specifying information for specifying a vehicle used by a customer,
The output means reads and outputs the first vehicle specifying information and the product specifying information corresponding to the payment identification information acquired by the acquiring means;
The store apparatus according to claim 4.
Receiving means for receiving second visit information including first vehicle specifying information for specifying a vehicle and product specifying information for specifying a product from the first store device;
A delivery means for delivering the re-visit store information to a second store device;
A server device comprising:
The revisited store information received by the receiving means includes distribution destination specifying information for specifying the second store device as a distribution destination of the revisited store information,
The distribution means specifies the second store apparatus to which the second visit information should be transmitted based on the distribution destination specifying information of the second visit information received by the receiving means.
The server device according to claim 6.
The distribution means stores the re-receive received by the reception means from a storage unit that stores distribution destination specifying information for specifying the second store apparatus as a distribution destination of the return store information for each first store apparatus. The distribution destination specifying information corresponding to the first store device that is the transmission source of the store visit information is read, and the second store device to which the second store information is to be transmitted is specified based on the read distribution destination specifying information. To
The server device according to claim 6.
Acquisition means for acquiring payment identification information for identifying payment and product specifying information for specifying a product;
The storage unit that stores the payment identification information assigned for each payment and the first vehicle identification information that identifies the vehicle used by the customer in association with each other, and corresponds to the payment identification information acquired by the acquisition unit. Reading means for reading the first vehicle identification information;
Transmitting means for transmitting revisit store information including the first vehicle specifying information read by the reading means and the product specifying information acquired by the acquiring means to an external device;
A store apparatus comprising:
Receiving means for receiving re-visit store information including payment identification information for identifying payment and product specifying information for specifying a product from an external device, and storing the information in a predetermined storage unit;
Generating means for generating second vehicle specifying information for specifying a vehicle entering a store site;
Output means for searching the revisited store information including the first vehicle specific information that matches the second vehicle specific information from the storage unit, and outputting the product specific information included in the corresponding revisited store information;
A store apparatus comprising:
The server device according to any one of claims 6 to 8,
The store apparatus according to claim 9;
The store apparatus according to claim 10;
Information processing system including
Computer
Get payment identification information to identify payments,
The storage corresponding to the acquired payment identification information from the storage unit that associates and stores the payment identification information assigned for each payment and the first vehicle specifying information that specifies the vehicle used by the customer. Specify the first vehicle identification information and link the flag information,
Generating second vehicle identification information for identifying vehicles entering the store premises,
When the first vehicle identification information and the second vehicle identification information associated with the flag information match, a predetermined output is performed.
Information processing method including the above.
The computer is
Obtain more product identification information to identify the product,
The flag information including the acquired product specifying information is linked to the first vehicle specifying information corresponding to the acquired payment identification information,
When the first vehicle identification information associated with the flag information matches the second vehicle identification information, the flag information is output using the product identification information.
The information processing method according to claim 12.
The computer is
Performing output using the first vehicle specifying information or the second vehicle specifying information corresponding to the acquired payment identification information;
The information processing method according to claim 12 or 13, further comprising:
Computer
Get payment identification information to identify payments,
The first vehicle corresponding to the acquired payment identification information from the storage unit that stores the payment identification information assigned for each payment and the first vehicle specifying information for specifying the vehicle used by the customer in association with each other. Read and output specific information
Information processing method including the above.
The storage unit further stores product specifying information for specifying a product together with the payment identification information assigned for each payment and the first vehicle specifying information for specifying a vehicle used by a customer,
The computer is
Reading and outputting the first vehicle specifying information and the product specifying information corresponding to the acquired payment identification information;
The information processing method according to claim 15.
Computer
Re-visit store information including first vehicle specifying information for specifying a vehicle and product specifying information for specifying a product is received from the first store device,
Delivering the re-visit store information to a second store device;
Information processing method including the above.
The revisited store information includes distribution destination specifying information for specifying the second store device as a distribution destination of the revisited store information,
The computer is
Based on the distribution destination specifying information of the received revisit store information, the second store device to which the revisit store information should be transmitted is specified.
The information processing method according to claim 17.
The computer is
Out of a storage unit that stores, for each first store device, distribution destination specifying information for specifying the second store device as the distribution destination of the revisited store information, the first of the transmission source of the received revisited store information. Reading the delivery destination specifying information corresponding to one store device, and specifying the second store device to which the second visit information should be transmitted based on the read delivery destination specifying information;
The information processing method according to claim 17.
Computer
Get payment identification information that identifies payment and product identification information that identifies the product,
The first vehicle corresponding to the acquired payment identification information from the storage unit that stores the payment identification information assigned for each payment and the first vehicle specifying information for specifying the vehicle used by the customer in association with each other. Read specific information,
Transmitting the re-visit store information including the read first vehicle specifying information and the acquired product specifying information to an external device;
Information processing method including the above.
Computer
Re-visit store information including payment identification information for identifying payment and product specifying information for specifying a product is received from an external device and stored in a predetermined storage unit,
Generating second vehicle identification information for identifying vehicles entering the store premises,
Searching the revisited store information including the first vehicle identifying information that matches the second vehicle identifying information, and outputting the product identifying information included in the corresponding revisited store information,
Information processing method including the above.
Computer
Acquisition means for acquiring payment identification information for identifying payment;
The payment identification information acquired by the acquisition means is stored in the storage unit that stores the payment identification information assigned for each payment and the first vehicle specifying information that specifies the vehicle used by the customer. Linking means for identifying the corresponding first vehicle specifying information and linking flag information;
Generating means for generating second vehicle specifying information for specifying a vehicle entering a store site; and
An output means for performing a predetermined output when the first vehicle specifying information and the second vehicle specifying information associated with the flag information match;
Program to function as.
The computer,
Means for further acquiring product specifying information for specifying a product;
Means for associating the flag information including the acquired product specifying information with the first vehicle specifying information corresponding to the acquired payment identification information;
Means for outputting the flag information using the product identification information when the first vehicle identification information and the second vehicle identification information associated with the flag information match;
23. The program according to claim 22 for further functioning as:
The computer,
Means for performing output using the first vehicle specifying information or the second vehicle specifying information corresponding to the acquired payment identification information;
24. The program according to claim 22 or 23 for further functioning as:
Computer
Acquisition means for acquiring payment identification information for identifying payment; and
The storage unit that stores the payment identification information assigned for each payment and the first vehicle identification information that identifies the vehicle used by the customer in association with each other, and corresponds to the payment identification information acquired by the acquisition unit. Output means for reading out and outputting the first vehicle identification information;
Program to function as.
The storage unit further stores product specifying information for specifying a product together with the payment identification information assigned for each payment and the first vehicle specifying information for specifying a vehicle used by a customer,
The computer,
Means for reading out and outputting the first vehicle specifying information and the product specifying information corresponding to the acquired payment identification information;
The program according to claim 25, for causing the program to function as:
Computer
Receiving means for receiving revisit store information including first vehicle specifying information for specifying a vehicle and product specifying information for specifying a product from the first store device; and
A distribution means for distributing the re-visit store information to a second store apparatus;
Program to function as.
The revisited store information includes distribution destination specifying information for specifying the second store device as a distribution destination of the revisited store information,
The computer,
Means for identifying the second store apparatus to which the revisited store information should be transmitted based on the distribution destination identifying information of the received revisited store information;
28. The program according to claim 27 for further functioning as:
The computer,
Out of a storage unit that stores, for each first store device, distribution destination specifying information for specifying the second store device as the distribution destination of the revisited store information, the transmission source of the received revisited store information Means for reading out the delivery destination specifying information corresponding to one store device and specifying the second store device to which the second visit information should be transmitted based on the read delivery destination specifying information;
28. The program according to claim 27 for further functioning as:
Computer
Acquisition means for acquiring payment identification information for identifying payment and product specifying information for specifying a product;
The storage unit that stores the payment identification information assigned for each payment and the first vehicle identification information that identifies the vehicle used by the customer in association with each other, and corresponds to the payment identification information acquired by the acquisition unit. Reading means for reading the first vehicle specifying information; and
Transmitting means for transmitting, to an external device, re-visit store information including the first vehicle specifying information read by the reading means and the product specifying information acquired by the acquiring means;
Program to function as.
Computer
Receiving means for receiving revisited store information including payment identification information for identifying payment and product specifying information for specifying a product from an external device, and storing the information in a predetermined storage unit;
Generating means for generating second vehicle specifying information for specifying a vehicle entering a store site; and
An output means for searching the revisited store information including the first vehicle specific information that matches the second vehicle specific information and outputting the product specific information included in the corresponding revisited store information;
Program to function as.