WO2018052281A1

WO2018052281A1 - System and method for task management

Info

Publication number: WO2018052281A1
Application number: PCT/MY2017/000031
Authority: WO
Inventors: A/L Gopalakrishan SHANMUGAM; A/L Maruthamuthu MAHENDRAN
Original assignee: Libniz Sdn Bhd
Priority date: 2016-09-19
Filing date: 2017-09-18
Publication date: 2018-03-22

Abstract

The present invention relates to system and method for facilitating the organizations to track the foot print of task management in order to improve the efficiency of the current day to day operational activities. Other advantage of the system of the present invention, it reduces redundancy of the tasks by assigning work digitally rather than manually. The system further provides a complete visibility of work volumes, backlogs and trends which allows the decision maker to react at a quicker reaction to spikes in demand of business activities. The system also helps to develop a full understanding of the project goals, objectives and benefits before committing significant resources. This ensures that only the tasks which are expected to provide benefits exceeding the investment of time and money are initiated. Moreover, the management of an organization is able to see visible leakage in efforts and time but also promotes to take necessary action to reduce the risks in a project.

Description

SYSTEM AND METHOD FOR TASK MANAGEMENT

FIELD OF THE INVENTION The present invention relates to system and method for facilitating the organizations to track the foot print of task management m order to improve the efficiency of the current day to day operational activities,

BACKGROUND OF THE INVENTION

With the current bearish global market sentiment, corporations around the world are more focused on cutting costs and increasing performances within an organisation. The performance management of the organisation has been a major focus among global corporations to achieve this objective and to have a better understanding of the drivers of corporate profitability. The performance management has been crucial in addressing both operational and financial performance to include the process of collecting the data; performing analysis and reporting in a collaborative fashion for executives, managers, and staff through ail levels of an organization,

Each project begins with a plan. But without a proper approach to manage the tasks to complete the project, a success is unlikely to happen, it is a common assumption that in the heavy tasks environment, more people to participate to complete these tasks in the limited time reflective the high productivity in the organisation. The reality is many of such projects fail to reach to the projected outcome. This is because ail the tasks in a project are not systematically assigned in accordance to a priority list.

With more competitive and dynamic environments, organisations begin to look for alternative to employ robust and yet an easy tool to be deployed not only to enhance their productivity but also to cut down the overhead costs.

Most of the current tools present in the market provide limited resources to improve the performance management. Traditional management monitors use Cost Variance and Schedule Variance. Cost Variance indicates how much over or under budget the project is, whereas Schedule Variance indicates how much ahead or behind schedule is. The issue is thai these monitors alone are not sufficient to manage a project. They do not quantify the workload dynamics. Three other factors affect performance: Scope creep, critical issues that dynamically shift in time, and risk. If true progress and success cannot be measured, then they cannot be managed. Unmanaged workloads impact the business significantly as organisations will only know the adverse impact after the fact. Such tools are useful when to be used on longer run but are not suitable for tracking of daily task activities, The fundamental layers of any project are on the daily operational tasks that must be completed In a short span of time. Many corporations would like to assess the performance for an organisation to reconfigure their success.

In view of the above shortcomings, the present invention aims to present system and method for task management with real time tracking of system to proactively improve the plan and detect any flipsides for any undesired results or risks in an organisation. In addition, such system can be conveniently installed and maintained in a simple technical process, low cost with high efficiency.

SUMMARY OF THE INVENTION

The present invention provides a computer-implemented system for task management comprising a system owner module for creating an account for each subscriber and managing a plurality o? subscribers to the system for task management; an administrative module accessed by the subscriber for creating a predetermined plurality of users; configuring a project into a plurality of tasks and assigning at least one task to each user based on the user's profile and task definition in response to the request for work; and an user module for aiiowing the user to determine whether to accept or reject the task assigned and to assign the rejected task to other users. A computer-implemented method for task management comprising creating an account for a subscriber for task management by a system owner module; creating a predetermined plurality of users by the subscriber via an administrative module; configuring a project into a plurality of tasks with predetermined requirements and a date for completion; determining a prioritized list of the tasks in the project; assigning at least one task to each user based on the user^'s profile and task definition in response to the request for work; allowing the user to determine whether to accept or reject the task assigned and to assign the rejected task to other users; and monitoring and tracking each task by providing real time status relating to the performance and progress of each task assigned to the user by the subscriber, One of the advantages of the system for task management present invention is that it reduces time and labour. The system provides a cloud based setup and without physical setup at their site. Thus, it is affordable for anyone from smaii enterprise to big corporation. The system of the present invention is operated based on subscription and customize according the requirements of the business owners in each project, in addition, the system of the present invention can be interconnected with a wide range of existing Customer Relationship Management (CRM) tools, Key Performance Indicator (KPi) management toois, billing tools, therefore allowing for time-effectiveness in the managing an organization.

The system of the present invention provides to streamline, monitor and effectively improve yield from the workforce of any organization. By providing a real time report and status of each task in a project, the performance of the workforce, managers and business owners are able to take preventive actions to mitigate delays or over runs.

Moreover, this system allows for more effective workload planning and provides the employee to self-monitor their performance and progress. Qn-Time and All-the-time ability to track progress and assign task will allow businesses to achieve lower turnaround time hence reducing completion of work. This wtii directly result in cost reduction as the system focuses day-to-day activities with a big impact on the performance of the organization. Further advantages of the system in accordance with the invention and its application can be derived from the description arid the accompanying drawings. The above mentioned features and those to be further described below can be utilized in accordance with the invention individually or collectively in arbitrary combination. The embodiments mentioned are not to be considered exhaustive enumerations, rather have exemplary character. The invention is shown in the drawings and explained more closely with reference to embodiments. BRIEF DESCRIPTION OF THE DRAWINGS

The accompanying drawings, which are incorporated in and constitute a part of the specification, illustrate embodiments of the invention and, together with the description, serve to explain the principles of the invention.

Figure 1 illustrates main components of a computer-implemented system for task management in accordance of the present invention. Figure 2 illustrates a flow chart of a system owner module in a computer-implemented system for task management in accordance of the present invention.

Figure 3 illustrates a flow chart of an administrative module in a computer-implemented system for task management in accordance of^" the present invention.

Figure 4 illustrates an example of flow chart of the administrative module in a computer- implemented system for task management in accordance of the present invention,

Figure 5(a) illustrates a flow chart of a user module in a computer-implemented system for task management in accordance of the present invention.

Figure 5(b) illustrates a screen shot associated with rating as defined by the system owner module of the computer-implemented system for task management in accordance of the present invention.

Figure 5{c) illustrates another screen shot associated with rating as defined by the system owner module of the computer-implemented system for task management in accordance of the present invention. Figure 5(d) illustrates a screen shot associated with weightege as defined by the system owner module of the computer-implemented system for task management in accordance of the present invention. Figure 5 illustrates an overall pictorial interface architecture of the system owner module and the administrative module of the computer-implemented system for task management in accordance of the present invention. Figure 7 illustrates an overall system architecture of the computer-implemented system for task management in accordance of the present invention.

Figure 8 illustrates an overall pictorial interface architecture of the user module of the computer-implemented system for task management in accordance of the present invention .

Figure 9 illustrates a screen shot associated with an overall report performance of tasks assigned and created by each subscriber generated for the system owner module of the computer-implemented system for task management in accordance of the present invention. Figure 10 illustrates a screen shot associated with an overall report performance of tasks assigned and created by each user generated for the administrative module of the computer- implemented system for task management in accordance of the present invention .

Figure 11 (a) illustrates another screen shot associated with an overall report performance of tasks assigned and created by each user generated for the administrative module of the computer-implemented system for task management in accordance of the present invention.

Figure 11 (b) illustrates another screen shot associated with an overall report performance of tasks assigned and created by each user generated for the administrative module of the computer-implemented system for task management in accordance of the present invention.

Figure 12 illustrates a screen shot associated with an overall report performance of tasks assigned and created by each user generated for the user module of the computer- Implemented system for task management in accordance of the present invention.

DETAILED DESCRIPTIONS OF THE INVENTION

The present invention will now be described in detail in connection with specific embodiments with reference to the accompanying drawings. Unless the context requires otherwise, throughout the specification and claims which follow, the word "comprise" and variations thereof, such as, "comprises" and "comprising" are to be construed in an open, inclusive sense that is as "including, but not limited to". Reference throughout this specification to "one embodiment" or "an embodiment" means that a particular feature, structure or characteristic described in connection with the embodiment is included in at least one embodiment, Thus, the appearances of the phrases "in one embodiment" or "in an embodiment" in various places throughout this specification are not necessarily al! referring to the same embodiment. Furthermore, the particular features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. With respect to the use of substantially any plural and/or singular terms herein, those having skill in the art can translate from the plural to the singular and/or from the singular to the plural as is appropriate to the context and/or application. The various singular/plural permutations may be expressly set forth herein for sake of clarity, it will be further understood by those within the art that virtually any disjunctive word and/or phrase presenting two or more alternative terms, whether in the description, claims, or drawings, should be understood to contemplate the possibi!ities of including one of the terms, either of the terms, or both terms. For example, the phrase "A or B" will be understood to include the possibilities of "A" or "8" or "A and B."

Figure 1 illustrates main components of a computer-implemented system for task management in accordance of the present invention. The computer-implemented system (100) for task management having three main components, a system owner module (102) for creating an account for each subscriber and managing a plurality of subscribers to the system (100) for task management; an administrative module (104) accessed by the subscriber for creating a predetermined plurality of users, configuring a project into a plurality of tasks and assigning at least one task to each user based on the user^'s profile and task definition in response to the request for work and an user module (106) for allowing the user to determine whether to accept or reject the task assigned and to assign the rejected task to other users.

The system for task management of the present invention is an enterprise task management solution is a real-time subscription based tool that helps to prioritize and organize the daily tasks and eventually track the real-time progress of every task being executed. This supports the organizations to strive for the minimum leakage of efforts and cost overhead.

Figure 2 illustrates a flow chart of a system owner module in a computer-implemented system for task management in accordance of the present invention. The system owner module (200) is further configured to provide a level of access to the subscribers and users depends on a class, perform maintenance and support to the subscribers and users (206), generate and customise an overall report performance of tasks assigned and created by each subscriber (208) and store data related to task management, subscribers and users (204). The subscriber in the present invention refers to customer who subscribes the system for task management. The system owner module in a computer-implemented system for task management in accordance of the present invention is a centra! hub which retains the database related to the customer, their subscription type, level and duration. Figure 3 illustrates a flow chart of an administrative module in a computer-implemented system for task management in accordance of the present invention. The administrative module (300) is further configured to create a profile for the project into a plurality of tasks (302); monitor and track the progress of the task assigned to the users; perform maintenance and support to the users (306); determine 8 risk factor for at least one of said plurality of tasks based on a real time data in the system; and generate and customise an overai! report performance of tasks assigned and created by each user (304). Since, administrator will usually be a key person from subscriber., he has all the privileges to customize the portal as per his company^'s policies. For instance, the subscriber could change of company logo, configure certain users with required privileges, priority, category and rating aspects as per the nature of the business as shown in Figure 4. As the subscriber in administration module, he or she can create his role to be overseeing by someone who can take on ail the necessary operational decisions. The administrator can also troub!eshoot issues such as blocking of account, adding new user, remove the users and others. Figure 5 (a) illustrates a flow chart of an user module in a computer-implemented system for task management in accordance of the present invention, in the user module (500), the user is provided with the user's rights (504) and task manager (506). The user's rights (504) comprise of to view, filter, create, edit, save, delete, assign, reject, accept, cancel, terminate, start, update progress, review, reassign, rework, and provides rating for each task or any equivalent. For assigning tasks from the subscriber, the user has an option whether to accept the tasks or reject the tasks. When the user accepts the task (508), the user module is further configured to complete the task within a stipulated date. A notification is then will be sent to the user that the accepted task is arranged in line to be completed by the user with other accepted tasks. Once the task has been commenced by Ihe user, a notification is sent to the subscriber and classified the task is under ''work in progress". Every time the task progresses by the user, the percentage of completion of the task will be updated. Upon completion, the completed task is then submitted to the assigrter who assigns the task in the administrative module for 3 review, in the event that the user does not complete the task within the stipulated date, tr;e task is categorised as an overdue task. The subscriber has an option to notify the current user to stop the task and assign to another user to complete the task. The user module of the present invention, further determine a risk factor for at least one of said plurality of tasks assigned based on a real time data in the system and generate and customise an overall report performance of tasks assigned and created by the user. Another, the user has an option to assign the accepted task from the subscriber by creating a new task and assigning the task to a new user to complete the task within a stipulated date (510). The new user in this option cou!d be an individual user or a group of users. Alternative!;/, the user can create a whole new task based instructions from the subscriber. A notification is then will be sent to the new user that the accepted task is arranged in Sine to be completed by the new user with other accepted tasks. Once the task has been commenced by the new user, a notification is sent to the subscriber and classified the task is under "work in progress". Every time the task progresses by the new user, the percentage of completion of the task will be updated. Upon completion, the completed task is then submitted to the assigner who assigns the task in the administrative module for a review. In the event that the new user does not complete the task within the stipulated date, the task is categorized as an overdue task. The subscriber has an option to notify the current user to stop the task and assign to another user to complete the task. The user module of the present invention, further determine a risk factor for at leas? one of said plurality of tasks assigned based on a real time data in the system and generate and customise an overall report performance of tasks assigned and created by the user.

For example, the assigned tasks can be categorised for two types of clients:

^• Internal Clients; This internal type of client refers to the inter business units within organization. This means each business unit, whether a cost centre or not, can have their efforts measured for executing the task on daily basis, This provides the management an insight of important support unit in the organization and corresponding the cost allocation. ' External Clients: These are the clients who are customers to the overall organization. The management can calculate the profit or loss by simply analysing the billing related to any task involved. The user module of the present invention is further configured to notify the user to improve the reviewed task after the review if the task is not fulfilled predetermined requirements and assign the reviewed task which is not in compliance to predetermined requirements to another new user to complete the task. When the task assigned by the administrative module and user module, an assigner is allowed to monitor a status of the project based on a progress of esch task assigned and automatically updates the project status in real time based on the captured information, to thereby provide accurate and real time data of each project and the plurality of tasks of the project. A rating Is provided to each completed task after reviewed by the assigner. For instance, the rating is based on ten items as criteria that can be defined by the system owner module as shown in Figure 5(b) and Figure 5(c). The end result of the rating will show the productivity of an individual user based on weightage as depicted ;n Figure 5(d). Big data derived from the rating activity will be used to assess the productivity of individuals and teams of employee. Figure 6 illustrates an overall pictorial interface architecture of the system owner module and the administrative module of the computer-implemented system for task management in accordance of the present invention. Such example illustrates that the hardware and software environment are hosted on the Amazon Web Services (AWS) server. Figure 7 illustrates an overall system architecture of the computer-implemented system for task management in accordance of the present invention. This embodiment is designed for use over a network system that is preferably implemented over the Internet and uses a distributed object architecture system. Those of ordinary skill of the art will recognize that the interface may be modified and implemented over a wide variety of systems. Figure 8 illustrates an overall pictorial interface architecture of the user module of the computer-implemented system for task management in accordance of the present invention. The user needs to install an application software i.e. an app, for smart phone access and click to a website for access via a computer. Next, the user registers a username and password to access the app and website. The architecture addresses the organization of software components across cloud instances, the usage load, high availability requirements and server sizing and mechanism of infrastructure for security and operations management.

For user, any browser from internet Explorer 9, 10, 1 1 , Chrome, Firefox, Opera, Safari and related compatible browser with Bootstrap 3.3.x is able to access and login the system for task management. Figure 9 illustrates a screen shot associated with an overall report performance of tasks assigned and created by each subscriber generated tor the system owner module of the computer-implemented system for task management in accordance of the present invention. The database repository of the system owner module can be mounted on Amazon web services. The benefit of such set up helps to reduce the cost of physical infrastructure, its maintenance and personnel. The information available in the system owner module is accessible by only authorized key users defined in the system by owner. This will support the security and safety of the important credentials of customer. The system owner module is also designed to automatically block the subscriber in access to the system for task management in the event that wrong password is entered thrice and also deactivate the subscriber whose support subscription has expired. The system owner has all the privileges to regulate the customer base, It also can generate the report based on the region, market, and user base. This proves to be an influential tool for management conditions their activities as per the observed customer base.

Figure 10 illustrates a screen shot associated with an overall report performance of tasks assigned and created by each user generated for the administrative module of the computer- implemented system for task management in accordance of the present invention . The administrative module is the portal that can be accessed by the customer who subscribed the computer-implemented system for task management from the system owner. The subscriber who is the customer is allowed creation of users, management and maintenance of users, formation of companies/group of companies, management and maintenance of company/group of companies, customer support, overall subscription information and statistics of usage broken by company, division, department, users, subscription package and etc Reporting and Digital Dashboards will be an integral part of this module providing visual info of the system, companies and users. Figures 11(a) and 11 (b) illustrate screen shots associated with an overall report performance of tasks assigned and created by each user generated for the administrative module of the computer-implemented system for task management In accordance of the present invention, The status of each task and the rating are provided in real time basis.

Figure 12 illustrates a screen shot associated with an overall report performance of tasks assigned and created by each user generated for the user module of the computer- implemented system for task management in accordance of the present invention. This user module provides the actual transaction of daily tasks takes place among the users. This mociu!e allows for the creation of task, assignment of task, receiving or rejecting of task, reassigning of task, closing task, rating of task and other related functionalities in accordance to the requirements of the customer who subscribed to the computer-tmpiemented system for task management. The graphical representation is an integral part of this module which providing visual information of the individual user's performance in real time status and displayed on the screen as "my dashboard" (502). The graphical representation also provides a quick snapshot of the user performance in each task assigned to him.

!n operation, a computer-impiememed method for task management begins by creating an account for a subscriber for task management by a system owner motiuie. This is followed by creating a predetermined plurality of users by the subscriber via an administrative module. A project is configured into a plurality of tasks with predetermined requirements and a date for completion. During this time, a prioritized list of the tasks is determined in the project. At least one task is assigned to each user based on the user's profile and task definition in response to the request for work. I^'be user is provided an option whether to accept or reject the task assigned and to assign the rejected task to other users. Each task is monitored and tracked by providing real time status relating to trie performance and progress of each task assigned to the user by the subscriber. A report performance of tasks having a graphical representation of the statistic is provided. In addition, the method is further alerting the subscriber and the user for a change in at least one of critical issue, business risk issue, schedule budget, and resources.

The system for task management of the present invention can be implemented in digital electronic circuitry, or in computer hardware, firmware, software, or in combinations of them. The implementation can be as a computer program product in a machine-readable storage device or in a propagated signal for execution by, or to control the operation of data processing apparatus. The terms "module^" and "function," as used herein, mean, but are not limited to, a software or hardware component which performs certain tasks, A module may advantageously be configured to reside on addressable storage medium and configured to execute on one or more processors. A module may be fully or partia!ly implemented with a genera! purpose integrated circuit ("IC"), FPGA, or AS!C. Thus, a module may include, by way of example, components, such as software components, object-oriented software components, class components and task components, processes, functions, attributes, procedures, subroutines, segments of program code, drivers, firmware, microcode, circuitry, data, databases, data structures, tables, arrays, and variables. The functionality provided for in the components and modules may be combined into fewer components and modules or further separated into additional components and modules. Additionally, the components and modules may advantageously be implemented on many different platforms, including computers, computer servers, data communications infrastructure equipment such as application-enabled switches or routers, or telecommunications infrastructure equipment, such as public or private telephone switches or pnvate branch exchanges fPSX"). In any of these cases, implementation may be achieved either by writing applications that are native to the chosen platform, or by interfacing the platform to one or more external application engines.

Other advantage of the system of the present invention, it reduces redundancy of the tasks by assigning work digitally rather than manually. The system further provides a complete visibility of work volumes, backlogs and trends which allows the decision maker to react at a quicker reaction to spikes in demand of business activities. The system also helps to develop a full understanding of the project goafs, objectives and benefits before committing significant resources. This ensures that oniy the tasks which are expected to provide benefits exceeding the investment of time and money are initiated. Moreover, the management of an organization is able to see visible leakage In efforts and time but also promotes to take necessary action to reduce the risks in a project.

The foregoing detailed description and examples are merely illustrative of the preferred embodiments. They are by no means meant to be the exclusive description of the inventive concept hereby disclosed . It wtii be recognized by one of ordinary skill in the art that certain aspects of the practice of the invention are readily susceptible to modification or practice by alternative, known means.

Claims

CLAIMS 1. A computer-implemented system for task management comprising: a system owner module for creating an account for each subscriber and managing a plurality of subscribers to the system for task management; an administrative module accessed by the subscriber for creating a predetermined plurality of users; configuring a project into a plurality of tasks and assigning at least one task to each user based on the user's profile and task definition in response to the request for work; and an user module for allowing the user to determine whether to accept or reject the task assigned and to assign the rejected task to other users.

2. The system as claimed in Claim 1 wherein the system owner module is further configured to

provide a level of access to the subscribers and users depends on a class;

perform maintenance and support to the subscribers and users;

generate and customise an overall report performance of tasks assigned and created by each subscriber; and

store data related to task management, subscribers and users.

3. The system as claimed in Claim 1 wherein the administrative module is further configured to

create a profile for the project into a plurality of tasks;

monitor and track the progress of the task assigned to the users;

perform maintenance and support to the users;

determine a risk factor for at least one of said plurality of tasks based on a reai time data in the system: and

generate and customise an overall report performance of tasks assigned and created by each user.

4. The system as claimed in Claim 1 wherein when the user accepts the task, the user module is further configured to complete the task within a stipulated date;

submit the completed task to an assigner who assigns the task in the administrative module for a review;

categorise the task as an overdue task if the user is not completed within the stipulated date and assign to another user to compiete the task;

determine a risk factor for at least one of said plurality of tasks assigned based on a real time data in the system; and

generate and customise an overall report performance of tasks assigned and created by the user.

5. The system as claimed in Claim 1 wherein the user module is further configured to create a new task;

assign the task to a new user to complete the task within a stipulated date;

submit the completed task to an assigner who assigns the task in the user module for a review;

categorise the task as an overdue task if the new user is not completed within the stipulated date and assign to another user to compiete the task;

6. The system as claimed in Claim 5 wherein the user module is further configured to notify the user to improve the reviewed task after the review if the task is not fulfilled predetermined requirements.

7. The system as claimed in Claim 5 wherein the user module is further configured to assign the reviewed task which is not in compliance to predetermined requirements to another new user to complete the task.

8. The system as claimed in Claim 1 wherein when the task assigned by the administrative module and user module, an assigner is allowed to monitor a status of the project based on a progress of each task assigned and automatically updates the project status in real time based on the captured information, to thereby provide accurate and real time data of each project and the plurality of tasks of the project.

9. The system as claimed in Claim 5 wherein a rating is provided to each completed task after reviewed by the assigner.

10, A computer-implemented method for task management comprising creating an account for a subscriber for task management by a system owner module; creating a predetermined plurality of users by the subscriber via an administrative module; configuring a project into a plurality of tasks with predetermined requirements and a date for completion; determining a prioritized list of the tasks in the project; assigning at least one task to each user based on the user^'s profile and task definition in response to the request for work; allowing the user to determine whether to accept or reject the task assigned and to assign the rejected task to other users; and monitoring and tracking each task by providing real time status relating to the performance and progress of each task assigned to the user by the subscriber.

1 1 . The method as claimed in Claim 10 wherein the method further comprising

generating and customising an overall report performance of tasks assigned and created by each user.

12. The method as claimed in Claim 1 1 wherein the report performance of tasks having a graphical representation of the statistic.

13. The method as claimed in Claim 10 wherein the method further comprising determining a risk factor for at least one of said plurality of tasks based on real time data in the system.

14. The method as claimed in Claim 10 wherein the method further comprising

submitting the completed task to an assigner who assigns the task in the user module for a review.

15. The system as claimed in Claim 14 wherein a rating is provided to each completed task after reviewed by the assigner and defined by the system owner module based on criteria.

16. The method as claimed in Claim 10 wherein the method further comprising

alerting the subscriber and the user for a change in at least one of critical issue, business risk issue, schedule budget, and resources.

17. A computer-implemented method for a system owner module in a task management comprising providing a level of access to a subscriber and a user depends on a class;

performing maintenance and support to the subscribers and users;

generating and customising an overall repaii performance of tasks assigned and created by each subscriber; and

storing data related to an information of task management, subscribers and users.

18. A computer-implemented method for an administrative module in a task management comprising

creating a profile for the project into a plurality of tasks;

monitoring and tracking the progress of the task assigned to the users;

performing maintenance and support to the users;

determining a risk factor for at least one of said plurality of tasks based on a real time data in the system; and

19. A computer-implemented method for a user module in a task management comprising

when the user accepts a task,

completing the task within a stipulated date;

submitting the completed task to an assigner who assigns the task in an administrative module for a review;

categorising the task as an overdue task and alerting the user if the task assigned Is not completed within the stipulated date;

assigning to another user to complete the task;

determining a risk factor for at least one of said plurality of tasks assigned based on a real time data in the system; and

generating and customising an overall report performance of tasks assigned and created by the user,

20. A computer-implemented method for a user module in a task management

comprising

creating a new task;

assigning the task to a new user to complete the task within a stipulated date:

submitting the completed task to an assigner who assigns the task in the user module for a review;

categorising the task as an overdue task if the new user is not completed within the stipulated date;

assigning to another user to complete the task;

generating and customising an overall report performance of tasks assigned and created by the user.