WO2017204537A1

WO2017204537A1 - Whistleblowing management method and server

Info

Publication number: WO2017204537A1
Application number: PCT/KR2017/005361
Authority: WO
Inventors: 김영주
Original assignee: 김영주
Priority date: 2016-05-25
Filing date: 2017-05-24
Publication date: 2017-11-30
Also published as: KR20170016270A; KR101845459B1

Abstract

Disclosed is a whistleblowing management method comprising the steps of: allowing a whistleblowing management server to receive information on whistleblowing from a user terminal; allowing the whistleblowing management server to process the information on the whistleblowing such that the information can be inputted in a report input format on the basis of an API, thereby generating customized information; and allowing the whistleblowing management server to transmit the customized information to an external server.

Description

Public service report management method and server

The present invention relates to a public service report management method and server.

Public interest notification means reporting, accusing, or providing a clue to an investigation when an act that infringes on the public interest occurs or is likely to occur. Violations of the public interest include violations of public health and safety, the environment, consumer interests and fair competition.

At present, the public institutions report system is being implemented by government agencies, local governments, and other public institutions, and rewards and rewards for public interest reporters are being implemented. The public notification system is gradually increasing. At present, there are over 1,100 public welfare reporting systems that pay rewards or rewards. In general, public interest reporting is important for citizens' participation, but it is difficult for citizens to check the public welfare notification system. In addition, there is a problem that it is difficult to continue to update the public interest reporting system that is increasing day by day.

In addition, there is a problem that it is difficult to know what public interest notifications are accessible from their surroundings, and it is often difficult to know and publicize the public welfare notification system because the method and procedure of participation is difficult or difficult.

In addition, in the case of public interest report of the person concerned with the internal public interest report or the case, there is a problem that there is a tendency to avoid or be reluctant of public interest report because of fear of personal protection later.

In order to solve the above problems, the public service report management method and server according to an embodiment can easily identify various public service report systems, and provide a method and server that can safely and conveniently perform the public service report procedure.

Public interest report management method according to an embodiment for solving the above problem is a public service report management server receiving an API corresponding to the input form for public service report and public service report receiving procedure from an external server, the public service report management server Receiving information on the public interest report from the user terminal, the public interest report management server adjusts the information on the public interest report on the input form based on the API to generate customized information, the reception Generating an acknowledgment signal for the procedure and transmitting, by the PPS management server, the personalized information and the acknowledgment signal to the external server.

Before the public service report management server receives the information on the public service report from the user terminal, the public service report management server receiving the location information of the user terminal, which occurs around the user terminal using the location information The method may further include deriving public service report reception history information and transmitting the public service report reception history information to the user terminal.

The public service report management server receiving information on the public service report from the user terminal, the public service report management server based on the information on the public service report and the API in advance from the image photographing device or the recording device of the user terminal Generating guide information for inducing a predetermined type of data acquisition; transmitting the guide information to a user terminal, and receiving evidence data obtained by using the guide information from an image photographing apparatus or a recording apparatus of the user terminal; It may further include.

Receiving the information on the public interest report from the user terminal by the public service report management server, receiving a request for similar case information in which some of the information on the public interest report from the user terminal, the public interest report The method may further include detecting the similar case information based on the information about the information and transmitting the similar case information to the user terminal.

In addition, the public service report management server according to an embodiment for solving the above problem receives an API corresponding to the input form for public service report and public service report receiving procedure from an external server, and receives information about the public service report from the user terminal. And a processor for generating customized information by adjusting the communication unit and the information about the public interest report to be input to the input form based on the API, and generating a reception signal for the reception process. The customization information and the reception signal are transmitted to the external server.

The communication unit receives location information of the user terminal, the processor detects public interest report reception history information generated around the user terminal using the location information, and the communication unit receives the public interest report reception history information from the user It can be transmitted to the terminal.

The processor generates guide information for inducing a predetermined type of data acquisition from an image photographing apparatus or a recording apparatus of the user terminal based on the information on the public interest report and the API, and the communication unit generates the guide information for the user. After transmitting to the terminal, the evidence data can be received.

The communication unit receives a request for similar case information in which some of the information on the public interest report matches from the user terminal, the processor detects the similar case information based on the information on the public interest report, and the communication unit May transmit the similar case information to the user terminal.

Public service report management method and server according to an embodiment collects all currently operating public service report system to organize and perform the public service report process, so that citizens do not have to check the contents related to the public service report directly, The effect is easy to do.

In addition, the public welfare report management method or the server automatically updates even if you do not check for a new or disappearing public notification system has the advantage that it is convenient.

In addition, there is an effect that you can easily report the public interest without having to do a public interest report by finding a site or individually installed site for each subject receiving a public interest report.

In addition, the public service report management method and apparatus according to an embodiment may notify the public interest report that can be accessed from the surroundings thereof, so that it is easier to participate in the public service report. Therefore, even citizens unfamiliar with the public service report can make public service reports without difficulty, thereby activating the public service report system.

As a result, citizens can participate more actively and actively in the public notification system. The subject of the public notification system can effectively operate the public notification system and maximize the effectiveness of the public notification system.

In addition, if the public interest reporter who is afraid to reveal the personal information, there is an effect that can further protect the personal information through the public service report management method and server according to an embodiment.

The detailed description of each drawing is provided in order to more fully understand the drawings, which are incorporated in the detailed description of the invention.

1 to 4 are flowcharts illustrating a process of the public interest report management method according to an embodiment.

5 is a block diagram illustrating a public service report management server according to an exemplary embodiment.

6 is a diagram illustrating a public service report management server, a user terminal, and an external server according to an exemplary embodiment.

Specific structural or functional descriptions of the embodiments according to the inventive concept disclosed herein are provided only for the purpose of describing the embodiments according to the inventive concept. It may be embodied in various forms and is not limited to the embodiments described herein.

Embodiments according to the inventive concept may be variously modified and have various forms, so embodiments are illustrated in the drawings and described in detail herein. However, this is not intended to limit the embodiments in accordance with the concept of the invention to the specific forms disclosed, it includes all changes, equivalents, or substitutes included in the spirit and scope of the present invention.

Terms such as first or second may be used to describe various components, but the components should not be limited by the terms. The terms are used only for the purpose of distinguishing one component from another, for example without departing from the scope of the rights according to the inventive concept, and the first component may be called a second component and similarly the second component. The component may also be referred to as the first component.

When a component is said to be "connected" or "connected" to another component, it may be directly connected to or connected to that other component, but it may be understood that other components may exist in the middle. Should be. On the other hand, when a component is said to be "directly connected" or "directly connected" to another component, it should be understood that no other component exists in the middle. Other expressions describing the relationship between components, such as "between" and "immediately between" or "neighboring to" and "directly neighboring", should be interpreted as well.

The terminology used herein is for the purpose of describing particular example embodiments only and is not intended to be limiting of the invention. Singular expressions include plural expressions unless the context clearly indicates otherwise. In this specification, terms such as "comprise" or "have" are intended to indicate that there is a feature, number, step, action, component, part, or combination thereof described herein, but one or more other features. It is to be understood that the present invention does not exclude the possibility of the presence or the addition of numbers, steps, operations, components, parts or combinations thereof.

Unless defined otherwise, all terms used herein, including technical or scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art. Terms such as those defined in the commonly used dictionaries should be construed as having meanings consistent with the meanings in the context of the related art, and are not construed in ideal or excessively formal meanings unless expressly defined herein. Do not.

1 is a flowchart illustrating a process of a public service report management method according to an exemplary embodiment. Hereinafter, with reference to Figure 1 will be described the entire process of performing a public interest report through the public interest report management method.

The public service report management server may receive an API corresponding to an input form for public service reports and a public service report reception procedure from an external server (S110). The input form for the public interest report may mean a formal input form or a form for the information which the public interest reporter or the whistleblower must provide to the subject receiving the public interest report for the public interest report. The reception procedure may mean a procedure that must be performed at an external server for reception of a public interest report. For example, when a user directly accesses a homepage to communicate with an external server, the user may click a banner for receiving a public interest report on the homepage and agree to the terms. The external server may be a server of a government agency, a public agency, a public corporation, or a quasi-public agency mainly receiving public interest reports. Hereinafter, the subjects receiving the public interest report as above are referred to as "organs". The input form for the public interest report can be received from an external server, ie the server of the institution. In recent years, the public interest reporting system has received many applications online through websites and applications. In other words, public interest reporters are allowed to access the homepage of the institution, use a dedicated public interest report reception site, or apply for the application. Public interest report management method according to an embodiment of the present invention can be pulled as it is what is required input information required during the public interest report proceeding from the homepage of the institution, a dedicated public notification report site or application. Institutions often publish APIs on input forms and the public complaint filing process. API stands for Application Programming Interface, and is a language or message format used for communication between an operating system and an application program. Through the publicly available APIs on the part of the agency, it is possible to obtain the input form for the public interest report and the procedure for receiving the public interest report. According to the public service report management method according to an embodiment of the present invention, when receiving an API corresponding to the input form for the public service report and the public service report receiving procedure, the user does not publicly report by searching the site or installing the application individually. There is an effect that can be easily reported to the public interest.

In addition, the public service report management server according to an embodiment may update and update an input form and public service report reception procedure for public service report through communication with an external server or an institution server. For example, an update can be made for changes in the form of new or disappearing public notices or the details of the public notice declaration procedures.

Public interest report management server may receive information on the public interest report from the user terminal (S120). The information on the public service report means information provided by a user who uses the public service report management server or method (hereinafter referred to as a "user") in connection with the public service report. The information on the public interest report may include the contents of the public interest report and the user's personal information. Personal information may be name, ID, password, email, mobile phone number, and the like. The contents of the public interest report may include information on the date, time, place, and history of the person involved, and may include information collected through a camera or a microphone. The user may transmit information on the public service report to the public service report management server using a mobile device such as a smartphone or an electronic device such as a PC. Therefore, the photograph, video or audio recording that can be collected through the camera or microphone may be included in the information on the public interest report. In the application of the smartphone, the camera or microphone is automatically linked to operate, it is easier to collect information on the public interest report. Steps S110 and S120 may be performed in a reversed order. The public service report management server may receive information about the public service report and then receive an API corresponding to an input form and a reception procedure. In addition, only a part of the information on the public interest report can be obtained in advance, the input form and the receiving procedure can be obtained, and then the information on the public interest report can be obtained again. For example, the user's personal information among the information on the public interest report can be obtained before the public interest report occurs. The user's personal information can be collected through the process of membership registration. In the membership registration process, the types of members can be classified differently. For example, a general member and a public service reporter member may be divided into a degree of functioning of a public service report management server or method. If the regular member can only report the inconvenience or use the function to view related matters, the public service reporter member can check the details of the report received by the agency after the report and receive the reward. Can be used.

In addition, if the user is afraid of revealing his / her personal information, the personal information can be delivered without notifying the agency, and only the contents of the notification can be registered, and a part of the function can be registered as a limited member. In addition to the protection of the original public interest reporter, the user is more effective to protect the personal information. Therefore, even those who are reluctant to be exposed to the public benefit can be reported. Due to this, the public interest report that can not be easily revealed out in the past can be made.

Public interest report management server may generate the customized information and the reception signal (S130). Custom information can be generated by adjusting the information about the PSA so that it can be entered into the input form based on the API. An acknowledgment signal can be generated for the acceptance procedure. As in the example described above, if the filing process is a procedure such as clicking on a banner for receiving a public interest notice on the homepage and agreeing to the terms when the user directly accesses the homepage to communicate with an external server, the receipt signal is the same as clicking the banner and agreeing to the terms. It may be a signal generated to transmit a signal capable of performing the same procedure to an external server. A reception signal may also be generated based on the API for the reception procedure.

The personalized information may be automatically adjusted, adjusted or modified by internal calculation, programming, etc. of the public interest report management server based on the information on public interest reports. Input forms may vary depending on the type or nature of the PSA. Therefore, the public service report management server may need to adjust the information on the public service report obtained from the user terminal by filtering only the information required by the institution or converting the format of the public service report according to the standard. have. For example, when the input required information limits the size of the picture, the process of reducing the size of the picture acquired from the user's camera to the limited size may be performed.

In addition, in this step, if the information on the public interest report does not include all the information required to perform the public interest report, the public interest report management server may transmit a signal requesting additional information on the public interest report to the user.

The public interest report management server may transmit customized information and a reception signal to an external server (S140). The external server can be an organization's server. Because personalized information is tailored to the input form obtained from the agency, it is possible to file a public interest report or perform a public interest report without error. In this step, if an error occurs because the public interest report is not properly performed, the public service report management server may receive error information from an external server. Based on the received error information, information on the input form, the reception procedure, or the public interest report may be updated to perform step S110 or step S120. Alternatively, the user may transmit a signal for requesting additional information on public interest reports.

2 is a flowchart illustrating a process of acquiring information about a public service report, according to an exemplary embodiment. 2 illustrates a process for a method for more efficiently acquiring information on public interest reports from a user using location information of the user. First, public interest report management server may receive the location information of the user terminal (S210). Positioning of the user terminal may be made through GPS. The location information may be transmitted to a public service report management server through a GPS installed in an electronic device such as a mobile device possessed by the user. Alternatively, the user directly selects a desired area and designates it as a user location, and the public service report management server may obtain location information of the user terminal.

Next, the public service report management server may derive public service report reception history information generated around the user terminal using the location information (S220). The public information report reception history information may mean information related to the public interest report that occurs near the user's location when the user wants to file a public interest report. Information relating to the public interest report may be a kind of public interest report or a kind of complaint. It may also include the frequency of occurrence of the public interest report. For example, if the place adjacent to the user's location is an illegal parking zone, mark the illegal parking report area, indicate that illegal parking is frequent, or indicate that the site can be rewarded if the illegal parking is reported. Etc. may be public information report receipt history information.

Next, the public interest report management server may transmit the derived public interest report reception history information to the user (S230). The public benefit report management server may transmit public benefit report reception history information only when receiving a search request signal from a user. Public information can be obtained from the user who has received the public information report reception history information (S240). The user may use the public information report receipt history information to provide information related to the public interest report that occurs in the vicinity of the user as information on the public interest report. Public interest report reception history information may serve as a guideline for a user to more efficiently perform the public interest report using a public service report management server or method. Of course, the user may be provided with only public service report reception history information, and the public service report management server may receive information on public service reports that are not related to public service report reception history information.

Through the above process, the user can more easily participate in the public interest report by obtaining information related to the public interest report that occurs around him. Therefore, even citizens unfamiliar with the public service report can make public service reports without difficulty, thereby activating the public service report system.

3 is a flowchart illustrating a process of receiving evidence data of a method of public interest report management according to an exemplary embodiment.

Public interest report management server may receive information on the public interest report (S310). Operation S310 may be performed by performing the same process as operation S120 of FIG. 1 or operation S240 of FIG. 2.

Public interest report management server may generate the guide information (S320). In an embodiment of the present invention, the guide information is information that induces acquisition of evidence or data of a predetermined type for each public interest report when performing photographic or video recording or audio recording to secure evidence or data for public interest report. It may mean. For example, a report on selling food that is past its expiration date may be information indicating that a receipt containing a purchase date and a food packaging label indicating an expiration date are required as evidence. As another example, when reporting illegal dumping of rubbish, it may be information that photographs of the field must be taken some distance away from the rubbish so that the surrounding environment can be seen. The form of the guide information may be a written document, or may be a photograph, video or sound recording as an example as a best practice.

The guide information may be generated based on the information on the public interest report and the API. The type of public interest report and the evidence that you collect may vary depending on the public interest report. Therefore, the public service report management server can derive the information on the public service report and evidence that should be collected through the API, or evidence that is advantageous for receiving a reward. The public interest report management server may generate appropriate guide information through internal operations or programs.

Public interest report management server may transmit the guide information to the user terminal (S330). The user may check the guide information through the user terminal.

Public interest report management server may receive the evidence data (S340).

For example, the evidence data may refer to various data collected by the user and transmitted to the PPS management server through the user terminal.

According to an embodiment of the present disclosure, the evidence data may refer to data such as video or audio in order to secure evidence or data for public interest report. Evidence data may be obtained by an image recording apparatus such as a camera built in the user terminal or a recording apparatus having a function such as a recorder, and the public interest report management server may receive the evidence data from the user terminal. The evidence data may be data corresponding to the guide information transmitted to the user terminal.

4 is a flowchart illustrating a process of transmitting similar case information of a method of managing a public interest report according to an exemplary embodiment.

Public interest report management server may obtain information on the public interest report (S410). Operation S410 may be viewed as the same process as operation S120 of FIG. 1.

Public interest report management server may receive a request for similar case information from the user terminal (S420). The similar case information may refer to information on past public interest reports, in which a part of the information of public interest reports received from the user terminal is identical or similar in content. In addition, the similar case information may mean information that is mathematically and statistically arranged based on accumulated data related to information about public interest reports. For example, if the information on the public interest report is cigarette butts unauthorized dumping, the similar case information may be information ranking the places where cigarette butts are discarded the most. Similar case information may become valid information as more accumulated data related to public interest reports are available. Similar case information can accumulate data by storing information about public interest reports.

When the user inputs information on the public interest report, the user may wonder whether there has been a similar public interest report in the past, the result of the past public interest report, the reward details, and the like. You can request similar case information. The request may be made after entering the information on the public interest report, at the same time as the input, or before the entry.

If the public interest report management server receives the request, it may detect similar case information based on the information on the public interest report (S430). Similar case information may be detected by an internal operation, a program, a processor, or the like of the public interest report management server. For example, it may be information about the place where the cigarette butts are discarded the most, as well as the time when the cigarette butts are discarded the most, and the rate of receiving a reward for the public interest report.

Public interest report management server may transmit the detected similar case information to the user terminal (S440). Users can use similar case information to help them make public interest reports. As described above in the description of step S120 of FIG. 1, the type of member may be classified into a general member and a public service reporter member to make a difference in the degree of the function of using the public service report management server or method. Access to case information can also be different. Alternatively, similar case information may be provided to a user who wants to use similar case information as a paid service. Employers can use the similar case information to participate more actively and actively in the public notification system. For example, the user can see how much the reward has been paid in the past for a report similar to the public interest claim that he or she wishes to accept.If the reward has not been paid in the past, the user can stop the notification procedure for receiving the reward and only receive a simple complaint notification. You can do this, and if you have been paid a lot, you can continue to report.

5 is a block diagram illustrating a public service report management server according to an exemplary embodiment. 6 is a diagram illustrating a public service report management server, a user terminal, and an external server according to an exemplary embodiment.

Hereinafter, a public service report management method using a public service report management server and a configuration of a public service report management server according to an embodiment will be described with reference to FIGS. 5 to 6.

Public interest report management server 100 may be composed of a communication unit 110 and a processor 120. The communication unit 110 may receive an API corresponding to an input form for public interest report and a public interest report reception procedure from an external server 300, and may receive information about public interest report from the user terminal 200. The user terminal 200 may be a concept that refers to an electronic device including a mobile device such as a smartphone and a PC, or an application or a program installed in the device.

The processor 120 may adjust the information about the public interest report to be input to the input form based on the API to generate customized information, and generate a reception signal for the reception procedure. The communicator 110 may transmit customized information and a reception signal to the external server 300.

The communication unit 110 receives the location information of the user terminal 200, the processor 120 detects public interest report reception history information generated around the user terminal 200 using the location information, the communication unit 110 Public interest report reception history information may be transmitted to the user terminal 200.

The processor 120 generates guide information for inducing the acquisition of a predetermined type of data from the image photographing apparatus or the recording apparatus of the user terminal 200 based on the information on the public interest report and the API, and the communication unit 110 generates the guide information. After transmitting to the user terminal 200, the evidence data may be received.

The communication unit 110 receives from the user terminal 200 a request for similar case information in which some of the information about the public interest report matches, and the processor 120 detects similar case information based on the information about the public interest report. The communication unit 110 may transmit similar case information to the user terminal 200.

The public interest report management server 100 may further include an input unit 130 or a data storage unit 140. The input unit 130 may receive information received from the communication unit 110 or directly receive information. In addition, the input unit 110 may receive a system upgrade or update information related to the public interest report management server 100 from the administrator.

The data storage unit 140 may store information generated by a processor or information received from a user or an external server. The data stored in the data storage 140 may be used when the processor 120 generates similar case information.

According to another embodiment, the public service report management server may receive result information on a report result from an external server after performing a public service report. The resulting information may include whether a reward has been paid or the amount of the reward. The public interest report management server may transmit the result information to the user. The user can check the rewards that can be paid through the result information. The public interest report management server may calculate a predetermined rate of the reward as a reward fee. By determining whether the reward fee has been collected from the user, the user may block access rights to the public service report management method or the server, or restrict the use function.

Each of the drawings referred to in the foregoing description of the exemplary embodiments is merely an exemplary embodiment illustrated for convenience of description, and items, contents, and images of information displayed on each screen may be modified and displayed in various forms.

Although the present invention has been described with reference to one embodiment shown in the drawings, this is merely exemplary, and those skilled in the art will understand that various modifications and equivalent other embodiments are possible therefrom. Therefore, the true technical protection scope of the present invention will be defined by the technical spirit of the appended claims.

Claims

Receiving, by the public service report management server, location information of the user terminal;

Deriving public service report reception history information generated around the user terminal using the location information;

Transmitting the public interest report reception history information to the user terminal;

Receiving, by the public interest report management server, information on public interest reports from the user terminal;

Receiving a request for similar case information in which some of the information on the public interest report coincides from the user terminal;

Detecting the similar case information based on the information on the public interest report;

Transmitting the similar case information to the user terminal;

Generating, by the public service report management server, the information on the public service report so as to be input to a report input form based on an API;

In the process of generating the personalized information, if the information on the public interest report does not include all the information necessary to perform the public interest report, the public announcement report management server requests the user terminal for information on the additional public interest report Transmitting;

Transmitting, by the public interest report management server, the personalized information to an external server;

Receiving, by the public service report management server, error information indicating that public service reports have not been performed from an external server; And

And transmitting, by the public interest report management server, a signal for updating the information on the public interest report or requesting information on the additional public interest report to the user terminal based on the error information.

The information on the public interest report includes personal information about a user of the user terminal.

The public service report management server performs a membership registration process by dividing into a general member or a public service reporter member using personal information of the user,

The public service report management server provides a function of paying a reward only to the user terminal of the public service reporter member,

The public service report management server transmits the similar case information only to the user terminal of the public service reporter member,

The public service report reception history information includes the type and frequency of public service reports generated at the location of the user terminal, and whether the location of the user terminal is a place for receiving a reward for the public service report.

The similar case information is public information management method including information on the rate of receiving a reward for the public interest notification.
The method of claim 1,

The public service report management server receiving the information on the public service report from the user terminal,

And receiving, by the public service report management server, an API corresponding to a report input form for public service reports and a public service report receiving procedure from an external server.
The method of claim 2,

The public service report management server to process the information about the public interest report to be entered in the report input form based on the API to generate the personalized information,

Generating a reception signal for the reception procedure,

The public report management server transmitting the personalized information to the external server,

And a public service report management server transmitting the received signal to an external server.
The method of claim 1,

And the personalized information is generated by adjusting the information on the public interest report based on the API in accordance with the input form.
The method of claim 1,

The public service report management server receiving the information on the public service report from the user terminal,

Generating, by the public service report management server, guide information for inducing a predetermined type of data acquisition from an image photographing device or a recording device of the user terminal based on the information on the public interest report and the API;

Transmitting the guide information to a user terminal, and receiving evidence data obtained by using the guide information from an image photographing apparatus or a recording apparatus of the user terminal.