WO2017203630A1 - Information processing device, information processing method, and information processing program - Google Patents

Information processing device, information processing method, and information processing program Download PDF

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Publication number
WO2017203630A1
WO2017203630A1 PCT/JP2016/065468 JP2016065468W WO2017203630A1 WO 2017203630 A1 WO2017203630 A1 WO 2017203630A1 JP 2016065468 W JP2016065468 W JP 2016065468W WO 2017203630 A1 WO2017203630 A1 WO 2017203630A1
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WO
WIPO (PCT)
Prior art keywords
delivery
area
information
store
order
Prior art date
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PCT/JP2016/065468
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French (fr)
Japanese (ja)
Inventor
司 下川
Original Assignee
楽天株式会社
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Publication date
Application filed by 楽天株式会社 filed Critical 楽天株式会社
Priority to JP2016574031A priority Critical patent/JP6123040B1/en
Priority to PCT/JP2016/065468 priority patent/WO2017203630A1/en
Publication of WO2017203630A1 publication Critical patent/WO2017203630A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • the present invention relates to a technical field such as a system for supporting delivery of a delivery item ordered from a user terminal via a network.
  • Japanese Patent Laid-Open No. 2004-151867 delivers a store that handles the selected product based on the product selected by the user and the delivery destination, includes the delivery destination in the delivery area, and has the shortest delivery time. It describes the technology to be determined as a store.
  • Patent Document 2 sets (registers) candidates for a plurality of deliverable areas in advance, and automatically selects a deliverable area based on preset change conditions such as required delivery time, time zone, and weather conditions. The technology is described.
  • the present invention has been made in view of the above points and the like, and flexibly changes the delivery area according to the position of the delivery destination of the user while suppressing the burden on the product provider related to the setting of the delivery area. It is an object to provide an information processing apparatus, an information processing method, and an information processing program that can be expanded.
  • the invention described in claim 1 stores an acquisition means for acquiring a delivery order including location information of a delivery destination of a delivery item, and a delivery area in which the delivery person accepts the delivery order of the delivery item. And a first specifying means for specifying a delivery area including the position indicated by the position information, and an extended area outside the delivery area specified by the first specifying means with reference to the position indicated by the position information. And determining means for determining a new delivery area including at least an extended area satisfying a predetermined delivery condition, and updating the delivery area stored in the storage means with the new delivery area determined by the determining means. And updating means for performing.
  • the delivery order can be accepted, it is possible to flexibly expand the delivery area according to the position of the delivery destination of the user while suppressing the burden on the product provider related to the setting of the delivery area.
  • the storage unit stores the delivery area in association with each of a plurality of different deliverers, and delivers the delivery item from the user terminal.
  • Receiving means for receiving a search request including position information indicating the position included in the extended area, and in response to the search request received by the receiving means, from the storage means, Second specifying means for specifying the delivery area including the position indicated by the position information included in the search request in the extended area, and information on the deliverer associated with the delivery area specified by the second specifying means
  • Transmitting means for transmitting to the user terminal display data for displaying information as a deliverable information that can be delivered to the position indicated by the position information included in the search request. .
  • the location indicated by the location information included in the subsequent search request is included in the extended area.
  • a search result corresponding to the search request it is possible to display on the user terminal information on the deliverers that can be delivered to the delivery destination included in the extended area.
  • the transmission unit requests the search request for the information on the delivery person associated with the delivery area identified by the second identification unit.
  • Display data that is displayed as information on a deliverable that can be delivered to the location indicated by the location information included in the location information, and that the delivery is possible only within a predetermined range including the delivery possible time to the location indicated by the location information. Is transmitted to the user terminal.
  • the user of the user terminal can be made aware that delivery is possible to the delivery destination included in the extended area only within a predetermined range including the delivery time.
  • the update unit is configured to store the storage unit before a predetermined time before the time of departure from a delivery source in order to deliver the delivery.
  • the updated delivery area stored in (1) is updated to the first delivery area.
  • the obtaining unit obtains the plurality of delivery orders having different delivery destination positions
  • 1 specifying means specifies a delivery area including the position indicated by each of the position information from the storage means
  • the determining means selects any of the areas outside the delivery area specified by the first specifying means.
  • a new delivery area including at least an extended area that satisfies a predetermined delivery condition is determined based on the position indicated by the position information.
  • the processing load for determining a new delivery area can be reduced.
  • the invention according to claim 6 is the information processing apparatus according to any one of claims 1 to 5, wherein the determining means is an area outside the delivery area specified by the first specifying means. An area that can be delivered within the allowable delivery time set as the delivery condition is determined as the extension area, and the new delivery area is determined.
  • the present invention it is possible to determine a delivery area that is efficient for the product provider and highly convenient for the user.
  • the invention according to claim 7 is the information processing apparatus according to claim 6, wherein the allowable delivery time is set as a time for maintaining the quality of the delivery.
  • the present invention it is possible to determine a delivery area that is efficient for the product provider and highly convenient for the user.
  • the allowable delivery time is set such that the delivery is completed after leaving the delivery source to deliver the delivery. It is characterized by being set as the time to return.
  • the present invention it is possible to determine a delivery area that is efficient for the product provider and highly convenient for the user.
  • the invention according to claim 9 is the information processing apparatus according to any one of claims 1 to 5, wherein the determining means is an area outside the delivery area identified by the first identifying means.
  • the new delivery area is determined with an area within a distance set as the delivery condition from an outer edge portion of the delivery area as the extended area.
  • the processing load for determining a new delivery area can be reduced.
  • the determining means includes a distance from an outer edge of the delivery area to a predetermined distance among the delivery areas specified by the first specifying means. Only when the area indicated by the position information is included in the area, a new delivery area including at least the extended area is determined.
  • the processing load for determining a new delivery area can be reduced, and more rapid processing can be realized.
  • a delivery area in which a delivery person accepts a delivery order of a delivery in response to the search request transmitted from the user terminal and including the location information of the delivery destination of the delivery.
  • Transmission means for transmitting display data to be displayed as information on a deliverable deliverable to the position indicated by the position information included in the search request to the user terminal, and information on the deliverable that has received the display data and can be delivered Is a delivery request transmitted from the user terminal displaying, and based on the location indicated by the location information of the delivery destination in response to the delivery request indicating the delivery order of the delivery item
  • Determining means for determining a new delivery area at least including an extended area outside the delivery area specified by the specifying means and satisfying a predetermined delivery condition; and the new delivery area determined by the determining means
  • And updating means for updating the delivery area stored by the storage means.
  • the invention according to claim 12 is an information processing method executed by a computer, an acquisition step of acquiring a delivery order including location information of a delivery destination of a delivery item, and a delivery person accepting the delivery order of the delivery item
  • the invention according to claim 13 includes a computer for acquiring a delivery order including location information of a delivery destination of a delivery item, and a storage unit for storing a delivery area where the delivery person accepts the delivery order of the delivery item.
  • a first specifying means for specifying a delivery area including the position indicated by the position information, and an extended area outside the delivery area specified by the first specifying means with reference to the position indicated by the position information, and a predetermined area
  • a determination unit that determines a new delivery area that includes at least an extended area that satisfies a delivery condition, and an update unit that updates the delivery area stored in the storage unit by the new delivery area determined by the determination unit It is characterized by making it.
  • the delivery order can be accepted, it is possible to flexibly expand the delivery area according to the position of the delivery destination of the user while suppressing the burden on the product provider related to the setting of the delivery area.
  • FIG. 1 is a block diagram showing a schematic configuration example of the information providing server SA according to the present embodiment
  • FIG. 2 is a diagram showing an example of functional blocks in the system control unit 4.
  • A) is a figure which shows an example of the content stored in the user information database 21
  • B) is a figure which shows an example of the content stored in the shop information database 22
  • C) is goods 4 is a diagram illustrating an example of contents stored in an information database 23.
  • FIG. It is a figure which shows an example of the content stored in the order information database. It is a conceptual diagram which shows a mode that the delivery area of store s2 changes according to a delivery order.
  • FIG. 1 It is a conceptual diagram which shows a mode that the delivery area of store s2 changes according to a delivery order. It is a conceptual diagram which shows a mode that the delivery area of store s2 changes according to a delivery order.
  • (A) is a conceptual diagram when the position indicated by the position information of the delivery destination D15 is included in the delivery area from the outer edge Ed of the delivery area to the predetermined distance D, and (B) is the outer edge Ed of the delivery area.
  • (A) is a figure which shows an example of a shop search screen
  • (B) is a figure which shows an example of a shop selection screen. It is a figure which shows the other example of a shop selection screen. It is a sequence diagram which shows the modification of operation
  • a product sold by a store (a so-called delivery product) will be described as an example of a delivery item.
  • a product other than a product may be used.
  • commodities include daily necessities, baby items (diapers, milk, etc.), foods (pizza, lunch boxes, curries, etc.) and the like.
  • FIG. 1 is a diagram illustrating a schematic configuration example of a delivery support system S according to the present embodiment.
  • the information providing server SA is connected to the network NW.
  • the user terminal UTn and the store terminal STm can communicate with the information providing server SA by accessing the information providing server SA via the network NW.
  • the network NW is constructed by, for example, the Internet, a dedicated communication line (for example, CATV (Community Antenna Television) line), a mobile communication network (including a base station), a gateway, and the like.
  • the user terminal UTn is a terminal device used by a user (user) who places a delivery order for a product.
  • the store terminal STm is a terminal device used by an administrator of a store (an example of a delivery person) that accepts (receives) a delivery order for a product to a delivery destination.
  • the user terminal UTn and the store terminal STm each include an operation unit, a display unit, a communication unit, a storage unit, a control unit, and the like.
  • the operation unit includes a keyboard and a mouse.
  • the display unit includes a display for displaying various information. Note that a touch panel serving both as an operation unit and a display unit may be applied.
  • the communication unit is connected to the network NW and controls the communication state.
  • the storage unit includes, for example, a hard disk drive and stores various programs such as an operating system (O / S), an application, and a browser.
  • the control unit includes a CPU (Central Processing Unit) (processor), a ROM (Read Only Memory), a RAM (Random Access Memory), and the like as processors.
  • the user terminal UTn and the store terminal STm include, for example, a personal computer (PC), a mobile phone, a personal digital assistant (PDA), a mobile terminal (Smartphone) that combines a mobile phone and a mobile information terminal, respectively.
  • a terminal device such as a tablet terminal or a portable game machine is applicable.
  • the user terminal UTn may be provided with a GPS (Global Positioning System) receiving unit.
  • the GPS receiving unit receives navigation radio waves output from GPS satellites via an antenna, and acquires the longitude and latitude of the current position of the user terminal UTn.
  • the information providing server SA is a server operated by a system provider, for example, and is an example of the information processing apparatus of the present invention.
  • FIG. 2A is a block diagram illustrating a schematic configuration example of the information providing server SA according to the present embodiment.
  • the information providing server SA includes a communication unit 1, a storage unit 2, an input / output interface unit 3, a system control unit 4, and the like.
  • the system control unit 4 and the input / output interface unit 3 are connected via a system bus 5.
  • the information providing server SA may be composed of a plurality of servers divided into functions.
  • the communication unit 1 has a function of performing communication by connecting to the network NW.
  • the storage unit 2 includes, for example, a hard disk drive and stores an operating system, a server program (including the information processing program of the present invention), and the like.
  • the server program is downloaded from a predetermined server to the information providing server SA.
  • the server program may be recorded on a recording medium such as a CD, a DVD, or a BD (recorded so as to be readable by a computer), read from the recording medium, and stored in the storage unit 2.
  • the storage unit 2 stores display data of various screens provided to the user terminal UTn or the store terminal STm.
  • Such display data can be composed of, for example, Web page data (for example, structured document data such as HTML (HyperText Markup Language)).
  • a user information database (DB) 21, a store information database (DB) 22, a product information database (DB) 23, an order information database (DB) 24, and the like are constructed in the storage unit 2.
  • These databases may be provided in a server other than the information providing server SA.
  • FIG. 3A is a diagram illustrating an example of content stored in the user information database 21, and FIG. 3B is a diagram illustrating an example of content stored in the store information database 22.
  • (C) is a diagram illustrating an example of contents stored in the product information database 23.
  • FIG. FIG. 4 is a diagram illustrating an example of contents stored in the order information database 24.
  • the user information database 21 is associated with information such as a user ID, a user name, an address, a telephone number, an e-mail address, a purchase history, a search history, and a browsing history for each user. Stored.
  • the user ID, the user name, the address, the telephone number, and the e-mail address are stored in the user information database 21 in response to a registration request or an update request from the user terminal UTn.
  • the user ID is identification information for identifying a registered user, and is used for user login together with a password (not shown).
  • the purchase history includes the purchase date and time when the product was purchased by the user's delivery order, the delivery destination of the product, the product ID of the product, the quantity of the product, the payment amount of the product, and the store of the store that delivered the product Information such as an ID is included.
  • the product ID is identification information for identifying a product.
  • the store ID is identification information for identifying the registered store.
  • the delivery destination indicates, for example, the longitude and latitude of the user's current location, or the user's address.
  • the search history is stored in the user information database 21 in response to a search request from the user terminal UTn after the user logs in.
  • the search history includes information such as the date and time when the store was searched by the user and the store ID of the store.
  • the browsing history is stored in the user information database 21 in response to a browsing request from the user terminal UTn after the user logs in.
  • the browsing history includes information such as the date and time when the store information was browsed by the user and the store ID of the store.
  • the store ID, store name, delivery source, number of delivery resources, reference delivery area, extended delivery area, minimum order amount, available payment method, and product advertisement information are in response to a registration request or update request from the store terminal STm. And stored in the store information database 22.
  • the store ID is used for store login together with a password (not shown).
  • the delivery source (delivery source location information) shown in FIG. 3B indicates coordinates (x, y) corresponding to the longitude and latitude of the point where the stock of the product to be delivered is present (delivery starting point). However, the address of the point may be indicated.
  • the number of delivery resources is the number of delivery means (delivery person + delivery vehicle) that delivers the product. In the example of FIG. 3B, the number of delivery resources of the store s1 and the store s2 is 2, respectively. The number of delivery resources may be changed depending on the time zone even in the same store.
  • the reference delivery area is a delivery area (a first delivery area) that serves as a reference for accepting a delivery order, and is arbitrarily determined by each store based on, for example, administrative divisions and stored in the store information database 22.
  • the reference delivery area of the store s1 is a set of 70 divided areas Ar001 to Ar070 divided into a plurality of pieces
  • the reference delivery area of the store s2 is divided into a plurality of pieces. It is a set of 100 divided areas from Ar151 to Ar250.
  • One divided area (for example, Ar001) is indicated by, for example, longitude and latitude (that is, a set of coordinates (x, y) corresponding to the longitude and latitude of each point in the divided area).
  • the processing load (CPU load) for determining a new delivery area can be reduced by using a reference delivery area that has been divided into a plurality of parts in advance, as will be described later.
  • a new delivery area may be determined by the system control unit 4 without using a plurality of reference delivery areas.
  • the divided area is determined by dividing the reference delivery area in consideration of, for example, administrative divisions and roads (including one-way roads). For this reason, the planar shape and area of each divided area may be different.
  • a delivery area that is delivered once by a delivery person in a store (one time from when the delivery person leaves the delivery source until the delivery is completed and returned to the delivery source)
  • the delivery order basically changes within the reference delivery area under predetermined delivery conditions.
  • an area that can be a delivery area beyond the reference delivery area is called an extended delivery area (in other words, a delivery area candidate outside the reference delivery area).
  • the extended delivery area is arbitrarily determined by each store based on, for example, administrative divisions and stored in the store information database 22.
  • the extended delivery area of the store s1 is a set of 70 divided areas from Ar071 to Ar140 divided into a plurality of pieces
  • the extended delivery area of the store s2 is divided into a plurality of pieces. It is a set of 100 divided areas from Ar251 to Ar350.
  • the processing load CPU load
  • a new delivery area may be determined by the system control unit 4 without using the extended delivery area divided into a plurality of parts.
  • One divided area is indicated by longitude and latitude, for example, as in the case of the reference delivery area, and is determined in consideration of administrative divisions and roads.
  • the extended delivery area that satisfies the delivery condition is the actual delivery area.
  • Such delivery conditions are set in response to a setting request from the store terminal STm, for example.
  • the delivery condition for example, an allowable delivery time is set and stored in the store information database 22.
  • an extended delivery area for example, Ar091-Ar097 that can be delivered within the delivery allowable time set as the delivery condition.
  • the delivery allowable time is set as a time for maintaining the quality (expiration date, freshness, etc.) of the food (including a certain margin time) particularly when the product is a food.
  • the allowable delivery time is set to about 40 minutes, for example.
  • an extended delivery area that can be delivered within the allowable delivery time after the delivery person leaves the delivery source to deliver the product (in other words, after the pizza is completed, for example) It becomes an area.
  • the allowable delivery time is set as the time from when the delivery person leaves the delivery source to deliver the goods until the delivery is completed and returned to the delivery source (it should include a certain margin time) May be.
  • an extended delivery area that can return within an allowable delivery time (for example, about 60 minutes) after the delivery person leaves the delivery source to deliver the product is an extended delivery area that satisfies the delivery condition.
  • a distance from the outer edge portion of the reference delivery area may be set and stored in the store information database 22.
  • the extended delivery area within the distance set as the delivery condition from the outer edge portion of the reference delivery area is the extended delivery area that satisfies the delivery condition.
  • the sales price, the number of stocks of the product, the number of orders received for the product, the number of searched products, the number of browsed products, and the like are stored in association with each store.
  • the store ID, the product ID, the product name, the genre, and the sales price are stored in the store information database 22 in response to a registration request or an update request from the store terminal STm.
  • the stock quantity and the order quantity are updated according to the delivery order from the user terminal UTn.
  • the number to be searched is updated in response to a search request from the user terminal UTn
  • the number to be browsed is updated in response to a browsing request from the user terminal UTn.
  • the order information database 24 includes a store ID, a delivery resource ID, a delivery time, a delivery area, a delivery order order number, an order date and time of the delivery order, a scheduled departure time, a delivery destination, and a scheduled delivery time.
  • the product ID of the product ordered for delivery, the quantity of the product, the payment amount of the product, and the like are stored in association with each store.
  • the delivery resource ID is stored in the order information database 24 in association with the store ID of the store corresponding to the store terminal STm in response to a registration request or an update request from the store terminal STm.
  • the delivery resource ID is identification information for identifying a delivery resource (delivery means).
  • a delivery order is assigned to the delivery resource.
  • the order number, order date and time, scheduled departure time, delivery destination, scheduled delivery time, product ID, quantity, and payment amount for the delivery order are the delivery resource of the delivery resource. It is stored in the order information database 24 in association with the ID and its delivery area. At this time, the name of the orderer and the telephone number of the orderer may be stored in the order information database 24 in association with the delivery resource ID.
  • the delivery destination shown in FIG. 4 has shown the coordinate (x, y) corresponding to the longitude and latitude of the arrival point of a goods (that is, the point where the user who delivered the goods received the goods). The address of the point may be indicated.
  • the delivery time indicates how many times the delivery is, for example, counting from 1 every day.
  • the delivery area is initialized to the reference delivery area before the delivery order is assigned to the delivery resource, and changes for the delivery resource based on the delivery conditions each time the delivery order is assigned to the delivery resource.
  • the first delivery area associated with the delivery resource ID “R002” includes Ar025 to Ar033 in the standard delivery areas Ar001 to Ar070 and Ar091 to Ar097 in the extended delivery areas Ar071 to Ar140. It has become.
  • This delivery area is the delivery area determined based on the delivery conditions (ie, the standard delivery areas Ar001 to Ar070) when the delivery order with the order number “1111” is assigned to the delivery resource with the delivery resource ID “R002”.
  • the delivery area has changed from Therefore, another delivery order can be further allocated to the delivery resource with the delivery resource ID “R002” within the delivery areas Ar025 to Ar033 & Ar091 to Ar097 and until the scheduled departure time.
  • delivery orders can be assigned to the reduced delivery areas Ar025 to Ar033 & Ar091 to Ar097.
  • the scheduled departure time is a scheduled time at which the delivery member departs from the delivery source in order to deliver the item ordered for delivery.
  • the scheduled delivery time is a scheduled time (scheduled arrival time) at which the delivery member arrives at the delivery destination.
  • the first delivery area associated with the delivery resource ID “R011” has been assigned.
  • FIGS. 5 to 7 are conceptual diagrams showing how the delivery area of the store s2 changes according to the delivery order, and corresponds to the example of FIG.
  • FIG. 5A shows a delivery area (shaded area) at 6/1 9:19 where a delivery order has not yet been accepted.
  • the delivery area at the time of FIG. 5A is equal to the reference delivery area.
  • FIG. 5B shows a delivery area at 9:24 after a delivery order is received on 6/1 9:20 (order date and time).
  • the delivery order received at 6/169: 20 (delivery order to the delivery destination D11) is assigned to the delivery resource with the delivery resource ID “R011”.
  • the first delivery area associated with the ID “R011” is from the reference delivery area shown in FIG.
  • the delivery area associated with the delivery resource ID “R011” is reduced to Ar025 to Ar033 within the standard delivery areas Ar151 to Ar250, and is expanded to Ar261 to Ar269 outside the standard delivery areas Ar151 to Ar250. ing.
  • the delivery area where the store s2 can accept delivery orders as of 6/169: 24 corresponds to the first delivery area associated with the delivery resource ID “R011” and the delivery resource ID “R012”. This area is a combination of the first delivery area attached.
  • Fig. 6 (A) shows the delivery area as of 9:26 after the delivery order is accepted on June 1 9:25 (order date and time).
  • the delivery order received at 6/1 9:25 (delivery order to the delivery destination D21) is assigned to the delivery resource with the delivery resource ID “R012”.
  • the first delivery area associated with the ID “R012” is from the reference delivery area shown in FIG. 5A within the delivery allowable time (for example, from a point on the delivery route from the delivery source O2 to the delivery destination D21). It has been changed to new delivery areas Ar201 to Ar226 & Ar301 to Ar326 that can be delivered within the allowable delivery time).
  • FIG. 6 (B) shows the delivery area at 9:31 after the delivery order is accepted at 6/1 9:30 (order date and time).
  • the delivery order received at 6/1 9:30 (delivery order to the delivery destination D12) is assigned to the delivery resource with the delivery resource ID “R011”.
  • the first delivery area associated with the ID “R011” is the delivery route from the delivery areas Ar161 to Ar186 & Ar261 to Ar269 shown in FIG. 6A within the delivery allowable time (for example, from the delivery source O2 to the delivery destination D12). It has been changed to new delivery areas Ar166 to Ar180 & Ar257 to Ar266 that can be delivered within the allowable delivery time from the above point).
  • FIG. 7A and 7B show the delivery area at 9:41 after the delivery order is accepted at 6/1 9:40 (order date and time).
  • the delivery order received at 6/1 9:40 (delivery order to the delivery destination D13) is assigned to the delivery resource with the delivery resource ID “R011”. Since it becomes impossible to deliver the order within the allowable delivery time, the first delivery area associated with the delivery resource ID “R011” is assigned completely.
  • the second delivery area associated with the delivery resource ID “R011” is set as the reference delivery areas Ar151 to Ar250.
  • the delivery order may be allocated to the second delivery area.
  • the system control unit 4 includes a CPU 41 (an example of a computer) that is a processor, a ROM 42, a RAM 43, and the like, and executes a server program and the like on the OS.
  • FIG. 2B is a diagram illustrating an example of functional blocks in the system control unit 4. As shown in FIG. 2B, the system control unit 4 (processor in the system control unit 4) executes a server program and the like, as shown in FIG. 2B, a search request receiving unit 41a, a search processing unit 41b, a search result transmitting unit 41c, a delivery It functions as an order acquisition unit 41d, a delivery order processing unit 41e, a delivery area determination unit 41f, a delivery area update unit 41g, and the like.
  • the search request receiving unit 41a is an example of a receiving unit in the present invention.
  • the search processing unit 41b is an example of specifying means and second specifying means in the present invention.
  • the search result transmission unit 41c is an example of a transmission unit in the present invention.
  • the delivery order acquisition unit 41d is an example of acquisition means in the present invention.
  • the delivery order processing unit 41e is an example of specifying means and first specifying means in the present invention.
  • the delivery area determination unit 41f is an example of a determination unit in the present invention.
  • the delivery area update unit 41g is an example of an update unit in the present invention.
  • the search request receiving unit 41a receives a search request including location information of a delivery destination from the user terminal UTn via the communication unit 1.
  • the search processing unit 41b searches for a store that can deliver the product to the delivery destination related to the search request.
  • a store that can deliver a product to a delivery destination is a store that accepts a delivery order for the product to the delivery destination.
  • the search processing unit 41b specifies a delivery area including the position indicated by the location information of the delivery destination of the delivery item from the order information database 24, and selects a store (store ID) associated with the specified delivery area. Identify.
  • the stores identified in this way are stores that have been hit by the search.
  • the search request includes the desired delivery time.
  • the delivery area changes according to the delivery order as described above, there are a timing when the store is specified and a timing when the store is not specified even for the same delivery destination.
  • This will be described taking the delivery area associated with the store ID “s002” shown in FIG. 4 as an example.
  • the position information indicates at the timing shown in FIG. 5A (that is, at the time of 6/1 9:19). Since the position is not included in the first delivery area associated with the store ID “s002”, the store s2 with the store ID “s002” is not specified. On the other hand, at the timing shown in FIG.
  • the position indicated by the position information is the first delivery area associated with the store ID “s002” (that is, Therefore, the store s2 having the store ID “s002” is specified. That is, in this case, the search processing unit 41b specifies a delivery area that includes the position indicated by the position information included in the search request in the extended delivery area Ar262, and specifies the store s2 associated with the specified delivery area. It will be.
  • the position indicated by the position information of the delivery destination related to the search request is included in the reference delivery area Ar190
  • the position indicated by the position information corresponds to the store ID “s002” at the timing shown in FIG. Since it is included in the attached first delivery area (that is, the delivery area associated with the delivery resource ID “R012”), the store s2 with the store ID “s002” is specified. However, at the timing shown in FIG. 6A (that is, at the time of 6/1 9:26), the position indicated by the position information is included in the first delivery area associated with the store ID “s002”.
  • the store s2 with the store ID “s002” is not included in any of the delivery area associated with the delivery resource ID “R011” and the delivery area associated with the delivery resource ID “R012”. It does not have to be specified. However, in this case, the store s2 having the store ID “s002” may be specified on the assumption that the position indicated by the position information is included in the second delivery area associated with the store ID “s002”.
  • the search result transmission unit 41c transmits, to the user terminal UTn, display data for displaying information on a store specified by the search processing unit 41b (that is, a store hit by the search) as information on a store that can be delivered to the delivery destination. To do.
  • This display data includes information on stores that can be delivered to the delivery destination.
  • the delivery order acquisition unit 41d receives a delivery order (delivery order information) of a product received via the communication unit 1 from the user terminal UTn on which information on a store that can be delivered to the delivery destination is displayed by the search result transmission unit 41c. Get the delivery request shown. By receiving the delivery request, the delivery order indicated by the delivery request is accepted.
  • the delivery order includes, for example, the location information of the delivery destination of the product related to the delivery order, the product ID of the product, the quantity, the total payment amount, the store ID of the store that is the delivery order destination of the product, the name of the orderer, and Contains the orderer's phone number.
  • the desired delivery time is designated by the orderer (for example, designated when searching for a store)
  • the delivery order is included in the desired delivery time.
  • the delivery order acquisition unit 41d may acquire a plurality of delivery orders with different delivery destination positions, instead of acquiring delivery orders one by one.
  • the delivery order processing unit 41e includes the delivery indicated by the location information of the delivery destination included in the delivery order in the delivery area associated with the store ID included in the delivery order acquired by the delivery order acquisition unit 41d.
  • the area and the delivery resource ID associated with the delivery area are specified from the order information database 24.
  • the delivery order processing unit 41e assigns the delivery order to the delivery area associated with the identified delivery resource ID.
  • the delivery order processing unit 41e includes the order number of the delivery order, the order date and time, the scheduled departure time, the delivery destination, the estimated delivery time, the product ID, the quantity, the total payment amount, the name of the orderer, and the orderer's name.
  • Information such as a telephone number (hereinafter referred to as “order confirmation information”) is stored in the order information database 24 in association with the identified delivery resource ID.
  • the order date and time is, for example, the date and time when a delivery request is received.
  • the scheduled departure time may be automatically calculated from the order date and time as the time when the preparation for delivery of the product is completed, or specified by the manager of the store corresponding to the store ID included in the delivery order. You may receive from store terminal STm.
  • the scheduled delivery time is calculated from, for example, the distance from the delivery source to the delivery destination (delivery route distance), the legal speed of the delivery vehicle, and the like.
  • the desired delivery time is designated by the orderer (for example, designated at the time of searching for a store)
  • the desired delivery time becomes the scheduled delivery time
  • the scheduled departure time is calculated backward from the scheduled delivery time.
  • a delivery order is assigned to a delivery resource to which a delivery order has not yet been assigned.
  • the delivery order processing unit 41e stores the order confirmation information stored in the order information database 24 in association with the delivery resource ID, at the store terminal STm of the store corresponding to the store ID included in the delivery order (continuing session). To the store terminal STm). As a result, the store executes the delivery of the product ordered for delivery.
  • the delivery order processing unit 41e may send the order confirmation information to the e-mail address of the store associated with the specified delivery area.
  • the delivery area determination unit 41f determines a new delivery area that satisfies the delivery conditions described above. In particular, as shown in FIG. 5B, the delivery area determination unit 41f uses the delivery order processing unit 41f based on the position indicated by the location information of the delivery destination D11 included in the delivery order acquired by the delivery order acquisition unit 41d. A new delivery area that is at least the extended delivery area outside the delivery area specified by 41e (for example, the standard delivery areas Ar151 to Ar250) and including the extended delivery areas Ar261 to Ar269 that satisfy the delivery conditions is determined.
  • the extended delivery areas Ar261 to Ar269 satisfying the delivery conditions are specified as areas that can be delivered within the delivery allowable time set as the delivery conditions from the delivery destination D11, for example.
  • Such an area can be specified as, for example, a range that can be reached from the delivery destination D11 within the allowable delivery time when moving on the delivery route at a legal speed.
  • the delivery area determination unit 41f also sets a distance (for example, 20 m to 50 m) set as a delivery condition from the outer edge portion of the extended delivery area among the extended delivery areas specified by the delivery order processing unit 41e.
  • a new delivery area may be determined as an extended delivery area satisfying the delivery condition.
  • the processing load (CPU load) for determining a new delivery area can be reduced as compared with a case where an area that can be delivered within the allowable delivery time is determined as a new delivery area.
  • the delivery area determination unit 41f has the delivery destination position information in an area from the outer edge of the delivery area to a predetermined distance (for example, 100 m) among the delivery areas specified by the delivery order processing unit 41e.
  • FIG. 8A is a conceptual diagram when the position indicated by the position information of the delivery destination D15 is included in the delivery area from the outer edge Ed of the delivery area to the predetermined distance D.
  • FIG. The delivery area (shaded area) determined in this case includes extended delivery areas Ar260 to Ar270.
  • FIG. 8B is a conceptual diagram when the position indicated by the position information of the delivery destination D16 is not included in the delivery area from the outer edge Ed of the delivery area to the predetermined distance D.
  • the delivery area (shaded area) determined in this case does not include the extended delivery area.
  • the delivery order processing unit 41e specifies a delivery area including the position indicated by the location information of each delivery destination. Then, the delivery area determination unit 41f has any location information (for example, location information of the delivery destination having the longest distance from the delivery source) out of the extended delivery area specified by the delivery order processing unit 41e. A new delivery area including at least the extended delivery area that satisfies the delivery condition is determined based on the indicated position. Thereby, the processing load (CPU load) for determining a new delivery area can be reduced.
  • the processing load CPU load
  • the delivery area update unit 41g updates the delivery area stored in the order information database 24 with the new delivery area determined by the delivery area determination unit 41f (that is, overwrites it with the new delivery area). Accordingly, as shown in FIGS. 5 to 7, the delivery area changes according to the delivery order. In this way, the delivery area that accepts the delivery order of the product is updated to a new delivery area, so that the delivery indicated by the location information included in the subsequent delivery order is included in the extended delivery area. Orders can be accepted. Further, even when the position indicated by the position information included in the subsequent search request is included in the extended delivery area, the search result corresponding to the search request can be delivered to the delivery destination included in the extended delivery area. Store information can be displayed on the user terminal UTn and presented to the user of the user terminal UTn.
  • the delivery area update unit 41g updates the data stored in the order information database 24 before a predetermined time (for example, about 1 minute) before the time of departure from the delivery source (scheduled departure time) to deliver the delivery.
  • the subsequent delivery area is updated to the reference delivery area (first delivery area).
  • FIG. 9 is a sequence diagram illustrating an example of the operation of the delivery support system S.
  • the control unit of the user terminal UTn sends a request for transmitting display data of the store search screen to the information providing server SA via the network NW by an application or a browser according to a user operation.
  • the store search screen is a screen for searching for a store that can deliver a product to a delivery destination designated by the user.
  • the system control unit 4 of the information providing server SA receives a transmission request from the user terminal UTn via the communication unit 1. Then, in response to the received transmission request, the system control unit 4 acquires store search screen display data (for example, Web page data of the store search screen) from the storage unit 2, and acquires the acquired display data in the network NW.
  • step S2 To the user terminal UTn (step S2).
  • FIG. 10A is a diagram illustrating an example of a store search screen.
  • the store search screen shown in FIG. 10A includes a delivery destination designation field 51, a search button 52, a GPS acquisition button 53, and the like.
  • the user can input the address of the delivery destination (for example, the address of the user's residence) in the delivery destination designation field 51 by operating the operation unit.
  • the delivery destination designation field 51 may display a list (pull-down display) of addresses of delivery destinations specified in the past by the user. In this case, the delivery destination address selected from the list display is the delivery destination.
  • the user terminal UTn is controlled.
  • the section transmits a search request including location information (address in this case) of the delivery destination to the information providing server SA via the network NW (step S4).
  • the user terminal UTn includes a GPS receiving unit
  • the user operates the operation unit and designates the GPS acquisition button 53, so that the control unit of the user terminal UTn determines the longitude and latitude acquired by the GPS receiving unit.
  • a search request including the delivery destination position information is transmitted to the information providing server SA.
  • the location information of the delivery destination can also be designated from a zip code or the like.
  • the location information of the delivery destination included in the search request is held by the control unit of the user terminal UTn while the session between the user terminal UTn and the information providing server SA is continued.
  • the location information of the delivery destination included in the search request is held by the system control unit 4 of the information providing server SA while the session between the user terminal UTn and the information providing server SA is continued.
  • the store search screen may be provided with a desired delivery time designation field in which the user can designate the desired delivery time as a search condition. In this case, the desired delivery time specified by the user in the desired delivery time designation field is included in the search request together with the location information of the delivery destination and transmitted to the information providing server SA.
  • the system control unit 4 (search request receiving unit 41a) of the information providing server SA receives a search request from the user terminal UTn via the communication unit 1.
  • the system control unit 4 (search processing unit 41b) searches for a store that can deliver the product to the delivery destination indicated by the location information of the delivery destination related to the search request. That is, the system control unit 4 (search processing unit 41b) specifies a delivery area including the position indicated by the location information of the delivery destination related to the search request from the order information database 24 (step S5).
  • the system control unit 4 when the position information of the delivery destination indicates an address, the system control unit 4 (search processing unit 41b) converts the address into coordinates (x, y) corresponding to longitude and latitude, and then coordinates Identify delivery areas that contain However, the delivery area may be indicated by an address (for example, X address Y), and in this case, the system control unit 4 specifies the delivery area including the address while keeping the address of the delivery destination. Also good. A plurality of delivery areas including the position indicated by the location information of the delivery destination may be specified. Further, the system control unit 4 may hold the specified delivery area while the session between the user terminal UTn and the information providing server SA is continued. Then, the system control unit 4 (search processing unit 41b) specifies the store ID associated with the delivery area specified in step S5 (step S6).
  • the system control unit 4 searches for a store that can deliver the product to the delivery destination at the desired delivery time. That is, the system control unit 4 (search processing unit 41b) is a store ID associated with the delivery area including the position indicated by the location information of the delivery destination related to the search request, and the delivery desired time to the delivery destination.
  • the store ID of the store that can deliver the product is specified from the order information database 24.
  • the system control unit 4 determines whether or not the desired delivery time included in the search request is a time after a predetermined time (for example, default delivery time) from the current time.
  • a predetermined time for example, default delivery time
  • the system control unit 4 sets the store ID associated with the delivery area to the delivery destination. The store ID of the store that can deliver the product at the desired delivery time is specified.
  • the system control unit 4 searches processing unit 41b. It is determined whether or not the desired delivery time included in is included between the scheduled delivery time of the already assigned delivery order (for example, the latest scheduled delivery time) and the allowable delivery time.
  • the store ID associated with the delivery area is determined. Is specified as the store ID of the store that can deliver the product to the delivery destination at the desired delivery time.
  • the system control unit 4 stores the information (store information database 22 or order information database 24) of the store corresponding to the store ID specified in step S6 (that is, the store hit by the search). Based on the information), a deliverable time that can be delivered to the delivery destination related to the search request (that is, the position indicated by the position information included in the search request) in the delivery area specified in step S5 is determined ( Step S7). For example, when the delivery area identified in step S5 is a delivery area corresponding to a delivery resource to which a delivery order has not yet been assigned (that is, a reference delivery area), the system control unit 4 (search processing unit 41b) For example, a default delivery time (for example, 40 minutes) is determined as the delivery possible time.
  • a default delivery time for example, 40 minutes
  • step S6 When the store ID of a store that can deliver the product to the delivery destination at the desired delivery time is specified in step S6 when the desired delivery time is included in the search request, the system control unit 4 (search processing unit 41b). ) Determines the desired delivery time included in the search request as the deliverable time.
  • the system control unit 4 search processing unit 41b first associates the delivery area with the delivery area. And the delivery address (hereinafter referred to as “confirmed delivery destination”) and the scheduled delivery time (hereinafter referred to as “delivery scheduled delivery time to the confirmed delivery destination”) associated with the order date and time closest to the current time. It is specified from the database 24. Then, the system control unit 4 (search processing unit 41b) adds the time required from the confirmed delivery destination to the delivery destination according to the search request to the scheduled delivery time to the confirmed delivery destination (the delivery possible time ( (Delivery time).
  • the time required from the confirmed delivery destination to the delivery destination according to the search request is, for example, the distance from the confirmed delivery destination to the delivery destination according to the search request (the distance of the delivery route), and the legality of the delivery vehicle. Calculated from speed and the like.
  • the system control unit 4 (search processing unit 41b) schedules the time required from the point on the delivery route from the delivery source to the final delivery destination to the delivery destination according to the search request to the final delivery destination.
  • the delivery time may be determined by adding to the time. If the store ID of a store that can deliver the product to the delivery destination at the desired delivery time is specified in step S6 when the desired delivery time is included in the search request, the system control unit 4 (search processing unit 41b). ) Determines the desired delivery time included in the search request as the deliverable time.
  • the system control unit 4 displays display data (for example, store selection) that displays store information corresponding to the store ID specified in step S6 as store information that can be delivered to the delivery destination.
  • Screen display data is acquired from the storage unit 2, and the acquired display data is transmitted to the user terminal UTn via the network NW (step S8).
  • the store information includes, for example, a store ID, store name, product advertisement information, minimum order amount, available payment method, privilege, and delivery time determined in step S7 (or delivery time determined in advance). Range).
  • the system control unit 4 displays the store information associated with the delivery area identified in step S5 as the store information that can be delivered to the delivery destination related to the search request,
  • display data for displaying that delivery is possible only within a predetermined range including the delivery available time to the delivery destination is transmitted to the user terminal UTn.
  • the predetermined range including the deliverable time is the deliverable time ⁇ ⁇ hours, and this ⁇ (for example, 5 minutes) is set as a delivery time error.
  • the system control unit 4 (search result transmission unit) 41c) displays, for example, that delivery is possible only within a predetermined range including the delivery available time determined in step S7 in the delivery area having the smallest area among the plurality of delivery areas specified in step S5. Display data is transmitted to the user terminal UTn. If the store is not hit by the search of the system control unit 4 (search processing unit 41b), the system control unit 4 (search result transmission unit 41c) displays that there is no store that can be delivered to the delivery destination. Display data is transmitted to the user terminal UTn.
  • FIG. 10B and FIGS. 11A and 11B are diagrams illustrating an example of a store selection screen.
  • a narrowing-down condition designating unit 61 and a store information display unit 62 are provided in the store selection screen.
  • the narrowing-down condition specifying unit 61 is provided with check boxes 611 corresponding to each of a plurality of genres that are narrowing-down conditions.
  • the user can designate a genre (checkmarked genre) as a narrowing-down condition by operating the operation unit and putting a checkmark in a check box 611 corresponding to the genre of the product to be delivered. Then, when the user operates the operation unit and designates the narrowing down button 612 while the check mark is displayed in the check box 611, the control unit of the user terminal UTn narrows down including the designated genre as a narrowing condition.
  • the request is transmitted to the information providing server SA.
  • the narrowing-down condition specifying unit 61 may be configured so that the user can specify the minimum order amount and the available settlement methods as the narrowing-down conditions. Further, the narrowing-down condition specifying unit 61 may be provided on the store search screen shown in FIG. In this case, when the user designates a genre as a narrowing condition and designates a narrowing button on the store search screen, a narrowing request including the designated genre as a narrowing condition is transmitted to the information providing server SA.
  • the system control unit 4 of the information providing server SA narrows down the stores that have been hit by the search performed in response to the search request by the narrowing condition included in the narrowing request (for example, The display data for displaying the narrowed store information as the store information that can be delivered to the delivery destination is transmitted to the user terminal UTn. Then, the control unit of the user terminal UTn receives the display data including the narrowed store information transmitted from the information providing server SA, and updates the display content of the store information display unit 62 on the store selection screen.
  • the store information display section 62 of the store selection screen information on stores that can be delivered to the delivery destination included in the display data transmitted from the information providing server SA in response to the search request or the narrowing request is displayed.
  • the store information display unit 62 indicates that there is no store that can be delivered to the delivery destination (for example, , No corresponding store) is displayed.
  • information of each store is displayed in a display area divided for each store that can be delivered to the delivery destination.
  • Store information displayed in each display area includes store name, product advertisement information (image and PR), delivery time, minimum order amount, and available payment methods (for example, card payment in addition to cash payment) Etc.) and benefits.
  • the store selection screen shown in FIG. 10B shows store selection when the delivery destination (for example, delivery destination D11 shown in FIG. 5B) included in the standard delivery area of the store s2 is designated by the user.
  • This is the screen (screen at 6/169: 19). Therefore, the store information display unit 62 shown in FIG. 10B displays information on the store s2 that has been hit by the search. Since the delivery area of the store s2 at 6/1 9:19 is the standard delivery area (the delivery order has not yet been accepted), the delivery possible time of the store s2 is as shown in FIG. The default delivery time (about 40 minutes) is displayed.
  • FIGS. 11A and 11B show stores when the delivery destination (for example, delivery destination D12 shown in FIG.
  • the extended delivery area of the store s2 is designated by the user. It is a selection screen. Since the delivery area of the store s2 at the time of 6/1 ⁇ 9:19 is the reference delivery area, the store s2 is not hit by the above search. Therefore, the store information display unit 62 shown in FIG. The information of store s2 is not displayed. On the other hand, since the delivery area of the store s2 at the time of 6/1 9:24 is expanded to the extended delivery area outside the reference delivery area as described above, the store s2 is hit by the above search, and therefore FIG. In the store information display section 62 shown in (B), information on the store s2 is displayed. Further, as the deliverable time of the store s2 at this time, as shown in FIG. 11B, the deliverable time ⁇ ⁇ time (10:00 to 10:10) is displayed.
  • a hyperlink (URL (Uniform Resource Locator)) to display data of a delivery order screen (not shown) is set in the image and store name displayed on the store information display unit 62.
  • the control unit of the user terminal UTn includes the store ID of the store selected by the designation of the image or the store name.
  • a browsing request is transmitted to the information providing server SA (step S10).
  • the system control unit 4 of the information providing server SA receives a browsing request from the user terminal UTn via the communication unit 1.
  • the system control unit 4 displays display data (information on products targeted for delivery order) sold by the store identified by the store ID included in the browsing request (for example, the display data of the delivery order screen) is acquired from the storage unit 2, and the acquired display data is transmitted to the user terminal UTn via the network NW (step S11).
  • the control unit of the user terminal UTn displays a delivery order screen (not shown) when receiving the display data transmitted from the information providing server SA and displaying the information on the products sold by the store through the communication unit.
  • Step S12 When the user selects a product to be ordered through the delivery order screen or a screen that transitions from the delivery order screen and designates an order button, the control unit of the user terminal UTn provides a delivery request indicating a delivery order of the selected product. It transmits to the providing server SA (step S13).
  • the delivery order includes the location information of the delivery destination of the selected product, the product ID of the product, the quantity, the total payment amount, the store ID of the store that is the delivery order destination of the product, and the name of the orderer.
  • the location information of the delivery destination included in the delivery order is the location information specified by the delivery destination designation field on the store search screen described above and held by the control unit of the user terminal UTn.
  • the delivery order transmitted from the user terminal UTn includes the delivery destination. May not be included.
  • the location information of the delivery destination held by the system control unit 4 of the information providing server SA is included in the delivery order when the delivery order is stored in the storage unit 2 in step S14 described later. .
  • the system control unit 4 of the information providing server SA receives a delivery request from the user terminal UTn via the communication unit 1. Then, the system control unit 4 stores (accumulates) the delivery order (delivery order information) indicated by the received delivery request in the storage unit 2 (step S14). Next, the system control unit 4 determines whether or not the execution process of the allocation process to the delivery resource has been triggered (Step S15). This execution trigger is set to arrive at a predetermined time (for example, several minutes) interval by a timer, for example. If the system control unit 4 determines that the execution process of the allocation process to the delivery resource is triggered (step S15: YES), the system control unit 4 advances the process to step S17.
  • a predetermined time for example, several minutes
  • step S15 when the system control unit 4 determines that it is not an opportunity to execute the allocation process to the delivery resource (step S15: NO), the delivery including the same store ID among the delivery orders stored in the storage unit 2 It is determined whether there are more than a predetermined number (for example, three) of orders (step S16). This is because a plurality of delivery orders with different delivery destination positions are acquired together. If the system control unit 4 determines that there are a predetermined number or more of delivery orders including the same store ID (step S16: YES), the process proceeds to step S17. On the other hand, if the system control unit 4 determines that there are not more than a predetermined number of delivery orders including the same store ID (step S16: NO), the system control unit 4 ends the process and waits for receiving a request.
  • a predetermined number for example, three
  • step S17 the system control unit 4 (delivery order acquisition unit 41d) acquires (reads into the RAM work area) all the delivery orders stored in step S14. Note that the delivery order acquired in step S17 is deleted.
  • the system control unit 4 (delivery order processing unit 41e) has the location information of the delivery destination included in the delivery order in the delivery area associated with the store ID included in the delivery order acquired in step S17.
  • a delivery area including the indicated position and a delivery resource ID associated with the delivery area are specified from the order information database 24 (step S18).
  • the delivery area specified and held in step S5 may be used.
  • the system control unit 4 (delivery order processing unit 41e) includes a delivery area including the position indicated by the location information included in each delivery order, and the delivery area.
  • the associated delivery resource ID is specified for each delivery order.
  • the system control unit 4 assigns the delivery order acquired in step S17 to the delivery area and delivery resource ID specified in step S18 (step S19).
  • the order confirmation information is stored in the order information database 24 in association with the delivery area and delivery resource ID specified in step S18.
  • the system control unit 4 assigns each delivery order to each delivery area and delivery resource ID.
  • the desired delivery time is designated by the orderer (for example, designated at the time of searching for a store)
  • the scheduled delivery time included in the order confirmation information is the desired delivery time.
  • the system control unit 4 converts the order confirmation information stored in the order information database 24 in association with the delivery resource ID into the store ID included in the delivery order acquired in step S17. It transmits to the store terminal STm of the corresponding store (step S20). Note that the order confirmation information may be transmitted to an e-mail address of a store associated with the identified delivery area.
  • the system control unit 4 associates the delivery resource ID specified in step S18 with the location indicated by the delivery destination location information included in the delivery order acquired in step S17 as a reference.
  • a new delivery area that satisfies the given delivery condition is determined (step S21). For example, an area that can be delivered within the allowable delivery time from the delivery destination (or a point on the delivery route from the delivery source to the delivery destination) included in the delivery order acquired in step S17 is determined as a new delivery area. .
  • the system control unit 4 receives a delivery order including the same store ID (that is, a delivery order to the same store) among the plurality of delivery orders. It is determined whether there are multiple. When the system control unit 4 determines that there are not a plurality of delivery orders including the same store ID (that is, each delivery order to a different store), in step S21, the delivery condition is set for each delivery order. Determine a new delivery area that meets. On the other hand, if the system control unit 4 determines that there are a plurality of delivery orders including the same store ID, whether or not the delivery resource IDs assigned in step S19 are the same for each of the plurality of delivery orders. Determine.
  • step S21 the system control unit 4 determines a new delivery area that satisfies the delivery conditions for each delivery order. .
  • step S21 any of the positional information included in each of the plurality of delivery orders is selected.
  • the location indicated by the location information (for example, location information of the delivery destination with the longest distance from the delivery source) (or delivery with the longest distance from the delivery source via the delivery destination corresponding to each of the plurality of delivery orders)
  • a new delivery area that satisfies the delivery condition associated with the delivery resource ID is determined on the basis of the previous point on the delivery route).
  • the system control unit 4 updates the delivery area stored in the order information database 24 with the new delivery area determined in step S21 (step S22), ends the processing, Waiting to receive a request.
  • the system control unit 4 (delivery area update unit 41g) performs post-update stored in the order information database 24 a predetermined time before the time of departure from the delivery source (scheduled departure time) to deliver the delivery.
  • the delivery area is updated to the reference delivery area.
  • the information providing server SA acquires a delivery order including the location information of the delivery destination of the product, specifies the delivery area including the location indicated by the location information, Based on the position indicated by the information, a new delivery area that is an extended delivery area outside the specified delivery area and that includes at least an extended delivery area that satisfies a predetermined delivery condition is determined, and the determined new delivery area
  • the delivery order can be accepted even if the position indicated by the position information included in the subsequent delivery order is included in the extended delivery area.
  • the user's residence of the user terminal UT1 is close to the standard delivery area of a certain store (for example, within several tens of meters), the user does not enter the standard delivery area. You may not be able to place an order for delivery. Even in such a case, according to the above-described embodiment, the delivery area of the store is expanded according to the delivery order by the user of the other user terminal UT2 made several minutes before the user of the user terminal UT1. Therefore, the user of the user terminal UT1 can make a delivery order to the store.
  • the information providing server SA is configured to search for a store that can deliver the product to the delivery destination related to the search request in response to the search request from the user terminal UTn. In some cases, it is not necessary to search for a store that can deliver the product.
  • FIG. 12 is a sequence diagram illustrating a modified example of the operation of the delivery support system S.
  • the control unit of the user terminal UTn transmits a browsing request including the store ID of the store specified by the user (for example, specifying the URL corresponding to the store) to the information providing server SA via the communication unit ( Step S31).
  • the system control unit 4 of the information providing server SA receives a browsing request from the user terminal UTn via the communication unit 1.
  • the system control part 4 displays the display data (for example, display data of a delivery order screen) which displays the goods which the shop specified by the shop ID contained in the said browsing request sells according to the received browsing request.
  • the display data acquired from the storage unit 2 is transmitted to the user terminal UTn via the network NW (step S32).
  • the control unit of the user terminal UTn displays a delivery order screen (not shown) when receiving the display data transmitted from the information providing server SA and displaying the information on the products sold by the store through the communication unit. (Step S33). Similar to the store search screen, such a delivery order screen or a screen that transits from the delivery order screen has a delivery destination designation field and the like, and the user operates the operation unit to designate location information of the delivery destination. be able to.
  • a delivery request indicating a delivery order for the selected product is transmitted to the information providing server SA (step S34).
  • the delivery order includes the location information of the designated delivery destination, the product ID of the selected product, the quantity, the total payment amount, the store ID of the store that is the delivery order destination of the product, the name of the orderer, and the orderer's name. Includes a phone number.
  • the system control unit 4 of the information providing server SA receives a delivery request from the user terminal UTn via the communication unit 1. Then, the system control unit 4 stores the delivery order indicated by the received delivery request in the storage unit 2 (step S35). Next, the system control unit 4 (delivery order acquisition unit 41d) acquires the delivery order stored in step S35 (step S36). In this case as well, a delivery order may be obtained through the processing of steps S14 to S16. Next, the system control unit 4 (delivery order processing unit 41e) has the location information of the delivery destination included in the delivery order in the delivery area associated with the store ID included in the delivery order acquired in step S36. A delivery area including the indicated position and a delivery resource ID associated with the delivery area are specified from the order information database 24 (step S37).
  • the system control unit 4 displays display data for displaying that there is no store that can be delivered to the delivery destination. It will be transmitted to UTn.
  • the processes in steps S38 to S41 are the same as the processes in steps S19 to S22 described above.

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Abstract

An information provision server SA that: obtains delivery orders including position information for a delivery destination for a product; and specifies a delivery area including the position indicated by the position information. The information provision server SA determines a new delivery area including at least an expanded delivery area outside the specified delivery area and fulfilling prescribed delivery conditions, using as a reference therefor the position indicated by the specified position information. The information provision server SA updates the specified previous delivery area, using the determined new delivery area.

Description

情報処理装置、情報処理方法、及び情報処理プログラムInformation processing apparatus, information processing method, and information processing program
　本発明は、ユーザ端末からネットワークを介して配達注文された配達物の配達を支援するシステム等の技術分野に関する。 The present invention relates to a technical field such as a system for supporting delivery of a delivery item ordered from a user terminal via a network.
　従来、インターネットを利用して注文された商品を提供するシステムが知られている。特許文献１には、利用者により選択された商品と配達先に基づいて、選択された商品を扱っており、かつ配達先を配達エリアに含み、かつ配達に要する時間が最も短い店舗を配達する店舗として決定する技術について記載されている。特許文献２には、予め複数の宅配可能エリアの候補を設定（登録）し、宅配所要時間や時間帯や気象条件などの予め設定された変更条件に基づいて宅配可能エリアを自動的に選択する技術について記載されている。 Conventionally, systems that provide products ordered using the Internet are known. Japanese Patent Laid-Open No. 2004-151867 delivers a store that handles the selected product based on the product selected by the user and the delivery destination, includes the delivery destination in the delivery area, and has the shortest delivery time. It describes the technology to be determined as a store. Patent Document 2 sets (registers) candidates for a plurality of deliverable areas in advance, and automatically selects a deliverable area based on preset change conditions such as required delivery time, time zone, and weather conditions. The technology is described.
特開2004-227373号公報JP 2004-227373 A 特開2002-236732号公報JP 2002-236732 A
　ところで、店舗等の商品提供者にとって予め複数の配達エリアの候補を設定することは煩雑である。また、注文する内容が決まっていない利用者の場合に、配達先が配達エリアに含まれる商品提供者が少なく、注文をするための商品に関する情報が十分に提供されないといった問題がある。特許文献１の技術では、単純に配達に要する時間が最も短い店舗を配達する店舗として決定するものの、利用者により選択された商品を配達先に配達可能な店舗がない場合には、利用者に配達する店舗に関する情報を提供することができない。一方、特許文献２の技術では、宅配提供者にとって予め複数の宅配可能エリアの候補を設定することは煩雑であり、更に変更条件によって選択された宅配可能エリアが利用者の指定する配達先を含まない場合には、利用者に配達する宅配提供者に関する情報を提供することができない。 By the way, it is troublesome for a product provider such as a store to set a plurality of delivery area candidates in advance. In addition, in the case of a user whose order contents are not decided, there is a problem that there are few merchandise providers whose delivery destinations are included in the delivery area, and information regarding merchandise for placing an order is not sufficiently provided. In the technique of Patent Literature 1, although the store having the shortest delivery time is determined as the store that delivers the product, if there is no store that can deliver the product selected by the user to the delivery destination, Information about the store to deliver cannot be provided. On the other hand, in the technique of Patent Document 2, it is troublesome for a delivery provider to set a plurality of candidates for a deliverable area in advance, and the deliverable area selected according to the change condition includes a delivery destination designated by the user. If not, it is impossible to provide information about the delivery provider to be delivered to the user.
　そこで、本発明は、以上の点等に鑑みてなされたものであり、配達エリアの設定に関わる商品提供者の負担を抑制しつつ、利用者の配達先の位置に応じて配達エリアを柔軟に拡張することが可能な情報処理装置、情報処理方法、及び情報処理プログラムを提供することを課題とする。 Accordingly, the present invention has been made in view of the above points and the like, and flexibly changes the delivery area according to the position of the delivery destination of the user while suppressing the burden on the product provider related to the setting of the delivery area. It is an object to provide an information processing apparatus, an information processing method, and an information processing program that can be expanded.
　上記課題を解決するために、請求項１に記載の発明は、配達物の配達先の位置情報を含む配達注文を取得する取得手段と、配達者が配達物の配達注文を受け付ける配達エリアを記憶する記憶手段から、前記位置情報が示す位置を含む配達エリアを特定する第１特定手段と、前記位置情報が示す位置を基準として、前記第１特定手段により特定された前記配達エリア外の拡張エリアであって所定の配達条件を満たす拡張エリアを少なくとも含む新たな配達エリアを決定する決定手段と、前記決定手段により決定された新たな配達エリアにより、前記記憶手段により記憶された前記配達エリアを更新する更新手段と、を備えることを特徴とする。 In order to solve the above problem, the invention described in claim 1 stores an acquisition means for acquiring a delivery order including location information of a delivery destination of a delivery item, and a delivery area in which the delivery person accepts the delivery order of the delivery item. And a first specifying means for specifying a delivery area including the position indicated by the position information, and an extended area outside the delivery area specified by the first specifying means with reference to the position indicated by the position information. And determining means for determining a new delivery area including at least an extended area satisfying a predetermined delivery condition, and updating the delivery area stored in the storage means with the new delivery area determined by the determining means. And updating means for performing.
　この発明によれば、配達物の配達注文を受け付ける配達エリアが新たな配達エリアに更新されることで、その後の配達注文に含まれる位置情報が示す位置が拡張エリアに含まれる場合であっても当該配達注文を受け付けることが可能となるので、配達エリアの設定に関わる商品提供者の負担を抑制しつつ、利用者の配達先の位置に応じて配達エリアを柔軟に拡張することができる。 According to this invention, even when the position indicated by the position information included in the subsequent delivery order is included in the extended area by updating the delivery area that receives the delivery order of the delivery item to a new delivery area. Since the delivery order can be accepted, it is possible to flexibly expand the delivery area according to the position of the delivery destination of the user while suppressing the burden on the product provider related to the setting of the delivery area.
　請求項２に記載の発明は、請求項１に記載の情報処理装置において、前記記憶手段は、複数の異なる配達者毎に前記配達エリアを対応付けて記憶しており、ユーザ端末から、配達物の配達先の位置情報であって前記拡張エリア内に含む位置を示す位置情報を含む検索要求を受信する受信手段と、前記受信手段により受信された検索要求に応じて、前記記憶手段から、当該検索要求に含まれる前記位置情報が示す位置を前記拡張エリアに含む前記配達エリアを特定する第２特定手段と、前記第２特定手段により特定された配達エリアに対応付けられた前記配達者の情報を前記検索要求に含まれる前記位置情報が示す位置へ配達可能な配達者の情報として表示させる表示データを前記ユーザ端末へ送信する送信手段と、を備えることを特徴とする。 According to a second aspect of the present invention, in the information processing apparatus according to the first aspect, the storage unit stores the delivery area in association with each of a plurality of different deliverers, and delivers the delivery item from the user terminal. Receiving means for receiving a search request including position information indicating the position included in the extended area, and in response to the search request received by the receiving means, from the storage means, Second specifying means for specifying the delivery area including the position indicated by the position information included in the search request in the extended area, and information on the deliverer associated with the delivery area specified by the second specifying means Transmitting means for transmitting to the user terminal display data for displaying information as a deliverable information that can be delivered to the position indicated by the position information included in the search request. .
　この発明によれば、配達物の配達注文を受け付ける配達エリアが新たな配達エリアに更新されることで、その後の検索要求に含まれる位置情報が示す位置が拡張エリアに含まれる場合であっても、当該検索要求に応じた検索結果として、当該拡張エリアに含まれる配達先へ配達可能な配達者の情報をユーザ端末に表示させることができる。 According to this invention, even if the delivery area for accepting delivery orders for deliverables is updated to a new delivery area, the location indicated by the location information included in the subsequent search request is included in the extended area. As a search result corresponding to the search request, it is possible to display on the user terminal information on the deliverers that can be delivered to the delivery destination included in the extended area.
　請求項３に記載の発明は、請求項２に記載の情報処理装置において、前記送信手段は、前記第２特定手段により特定された配達エリアに対応付けられた前記配達者の情報を前記検索要求に含まれる位置情報が示す位置へ配達可能な配達者の情報として表示させ、且つ、当該位置情報が示す位置への配達可能時刻を含む所定範囲内に限り配達可能であることを表示させる表示データを前記ユーザ端末へ送信することを特徴とする。 According to a third aspect of the present invention, in the information processing apparatus according to the second aspect, the transmission unit requests the search request for the information on the delivery person associated with the delivery area identified by the second identification unit. Display data that is displayed as information on a deliverable that can be delivered to the location indicated by the location information included in the location information, and that the delivery is possible only within a predetermined range including the delivery possible time to the location indicated by the location information. Is transmitted to the user terminal.
　この発明によれば、配達可能時刻を含む所定範囲内に限り、上記拡張エリアに含まれる配達先へ配達可能であることをユーザ端末のユーザに把握させることができる。 According to this invention, the user of the user terminal can be made aware that delivery is possible to the delivery destination included in the extended area only within a predetermined range including the delivery time.
　請求項４に記載の発明は、請求項２または３に記載の情報処理装置において、前記更新手段は、前記配達物を配達するために配達元から出発する時刻の所定時間前に、前記記憶手段に記憶されている更新後の前記配達エリアを、最初の前記配達エリアに更新することを特徴とする。 According to a fourth aspect of the present invention, there is provided the information processing apparatus according to the second or third aspect, wherein the update unit is configured to store the storage unit before a predetermined time before the time of departure from a delivery source in order to deliver the delivery. The updated delivery area stored in (1) is updated to the first delivery area.
　この発明によれば、上記拡張エリアに含まれる配達先への配達注文を一定時間に限り受け付けるように制御することができる。 According to the present invention, it is possible to control to accept a delivery order to a delivery destination included in the extended area only for a fixed time.
　請求項５に記載の発明は、請求項１乃至４の何れか一項に記載の情報処理装置において、前記取得手段は、前記配達先の位置が異なる複数の前記配達注文を取得し、前記第１特定手段は、前記記憶手段から、それぞれの前記位置情報が示す位置を含む配達エリアを特定し、前記決定手段は、前記第１特定手段により特定された前記配達エリア外のエリアのうち、何れかの前記位置情報が示す位置を基準として、所定の配達条件を満たす拡張エリアを少なくとも含む新たな配達エリアを決定することを特徴とする。 According to a fifth aspect of the present invention, in the information processing apparatus according to any one of the first to fourth aspects, the obtaining unit obtains the plurality of delivery orders having different delivery destination positions, and 1 specifying means specifies a delivery area including the position indicated by each of the position information from the storage means, and the determining means selects any of the areas outside the delivery area specified by the first specifying means. A new delivery area including at least an extended area that satisfies a predetermined delivery condition is determined based on the position indicated by the position information.
　この発明によれば、新たな配達エリアを決定するための処理負荷を低減することができる。 According to this invention, the processing load for determining a new delivery area can be reduced.
　請求項６に記載の発明は、請求項１乃至５の何れか一項に記載の情報処理装置において、前記決定手段は、前記第１特定手段により特定された前記配達エリア外のエリアのうち、前記配達条件として設定された配達許容時間内に配達可能なエリアを、前記拡張エリアとして前記新たな配達エリアを決定することを特徴とする。 The invention according to claim 6 is the information processing apparatus according to any one of claims 1 to 5, wherein the determining means is an area outside the delivery area specified by the first specifying means. An area that can be delivered within the allowable delivery time set as the delivery condition is determined as the extension area, and the new delivery area is determined.
　この発明によれば、商品提供者とって効率的で、且つ、利用者にとって利便性の高い配達エリアを決定することができる。 According to the present invention, it is possible to determine a delivery area that is efficient for the product provider and highly convenient for the user.
　請求項７に記載の発明は、請求項６に記載の情報処理装置において、前記配達許容時間は、前記配達物の品質を維持するための時間として設定されることを特徴とする。 The invention according to claim 7 is the information processing apparatus according to claim 6, wherein the allowable delivery time is set as a time for maintaining the quality of the delivery.
　この発明によれば、商品提供者とって効率的で、且つ、利用者にとって利便性の高い配達エリアを決定することができる。 According to the present invention, it is possible to determine a delivery area that is efficient for the product provider and highly convenient for the user.
　請求項８に記載の発明は、請求項６に記載の情報処理装置において、前記配達許容時間は、前記配達物を配達するために配達元を出発してから当該配達を終えて当該配達元に戻ってくるまでの時間として設定されることを特徴とする。 According to an eighth aspect of the present invention, in the information processing apparatus according to the sixth aspect, the allowable delivery time is set such that the delivery is completed after leaving the delivery source to deliver the delivery. It is characterized by being set as the time to return.
　この発明によれば、商品提供者とって効率的で、且つ、利用者にとって利便性の高い配達エリアを決定することができる。 According to the present invention, it is possible to determine a delivery area that is efficient for the product provider and highly convenient for the user.
　請求項９に記載の発明は、請求項１乃至５の何れか一項に記載の情報処理装置において、前記決定手段は、前記第１特定手段により特定された前記配達エリア外のエリアのうち、当該配達エリアの外縁部分から前記配達条件として設定された距離内のエリアを前記拡張エリアとして前記新たな配達エリアを決定することを特徴とする。 The invention according to claim 9 is the information processing apparatus according to any one of claims 1 to 5, wherein the determining means is an area outside the delivery area identified by the first identifying means. The new delivery area is determined with an area within a distance set as the delivery condition from an outer edge portion of the delivery area as the extended area.
　この発明によれば、新たな配達エリアを決定するための処理負荷を低減することができる。 According to this invention, the processing load for determining a new delivery area can be reduced.
　請求項１０に記載の発明は、請求項９に記載の情報処理装置において、前記決定手段は、前記第１特定手段により特定された前記配達エリアのうち、当該配達エリアの外縁から所定距離までのエリア内に、前記位置情報が示す前記位置が含まれる場合に限り、前記拡張エリアを少なくとも含む新たな配達エリアを決定することを特徴とする。 According to a tenth aspect of the present invention, in the information processing apparatus according to the ninth aspect, the determining means includes a distance from an outer edge of the delivery area to a predetermined distance among the delivery areas specified by the first specifying means. Only when the area indicated by the position information is included in the area, a new delivery area including at least the extended area is determined.
　この発明によれば、新たな配達エリアを決定するための処理負荷を低減でき、且つ、より迅速な処理を実現することができる。 According to this invention, the processing load for determining a new delivery area can be reduced, and more rapid processing can be realized.
　請求項１１に記載の発明は、ユーザ端末から送信された検索要求であって、配達物の配達先の位置情報を含む当該検索要求に応じて、配達者が配達物の配達注文を受け付ける配達エリアを記憶する記憶手段から、当該検索要求に含まれる前記位置情報が示す位置を含む配達エリアを特定する特定手段と、前記特定手段により特定された配達エリアに対応付けられた前記配達者の情報を前記検索要求に含まれる位置情報が示す位置へ配達可能な配達者の情報として表示させる表示データを前記ユーザ端末へ送信する送信手段と、前記表示データを受信して前記配達可能な配達者の情報を表示した前記ユーザ端末から送信された配達要求であって、前記配達物の配達注文を示す配達要求に応じて、前記配達先の位置情報が示す位置を基準として、前記特定手段により特定された前記配達エリア外の拡張エリアであって所定の配達条件を満たす拡張エリアを少なくとも含む新たな配達エリアを決定する決定手段と、前記決定手段により決定された新たな配達エリアにより、前記記憶手段により記憶された前記配達エリアを更新する更新手段と、を備えることを特徴とする。 According to the eleventh aspect of the present invention, there is provided a delivery area in which a delivery person accepts a delivery order of a delivery in response to the search request transmitted from the user terminal and including the location information of the delivery destination of the delivery. Storing means for storing a delivery area including a position indicated by the location information included in the search request, and information on the delivery person associated with the delivery area specified by the specifying means. Transmission means for transmitting display data to be displayed as information on a deliverable deliverable to the position indicated by the position information included in the search request to the user terminal, and information on the deliverable that has received the display data and can be delivered Is a delivery request transmitted from the user terminal displaying, and based on the location indicated by the location information of the delivery destination in response to the delivery request indicating the delivery order of the delivery item Determining means for determining a new delivery area at least including an extended area outside the delivery area specified by the specifying means and satisfying a predetermined delivery condition; and the new delivery area determined by the determining means And updating means for updating the delivery area stored by the storage means.
　請求項１２に記載の発明は、コンピュータにより実行される情報処理方法であって、配達物の配達先の位置情報を含む配達注文を取得する取得ステップと、配達者が配達物の配達注文を受け付ける配達エリアを記憶する記憶手段から、前記位置情報が示す位置を含む配達エリアを特定する特定ステップと、前記位置情報が示す位置を基準として、前記特定ステップにより特定された前記配達エリア外の拡張エリアであって所定の配達条件を満たす拡張エリアを少なくとも含む新たな配達エリアを決定する決定ステップと、前記決定ステップにより決定された新たな配達エリアにより、前記記憶手段により記憶された前記配達エリアを更新する更新ステップと、を含むことを特徴とする。 The invention according to claim 12 is an information processing method executed by a computer, an acquisition step of acquiring a delivery order including location information of a delivery destination of a delivery item, and a delivery person accepting the delivery order of the delivery item A specifying step for specifying a delivery area including a position indicated by the position information from a storage means for storing the delivery area, and an extended area outside the delivery area specified by the specifying step based on the position indicated by the position information And determining a new delivery area including at least an extended area satisfying a predetermined delivery condition, and updating the delivery area stored in the storage means by the new delivery area determined by the determining step. And an updating step.
　請求項１３に記載の発明は、コンピュータを、配達物の配達先の位置情報を含む配達注文を取得する取得手段と、配達者が配達物の配達注文を受け付ける配達エリアを記憶する記憶手段から、前記位置情報が示す位置を含む配達エリアを特定する第１特定手段と、前記位置情報が示す位置を基準として、前記第１特定手段により特定された前記配達エリア外の拡張エリアであって所定の配達条件を満たす拡張エリアを少なくとも含む新たな配達エリアを決定する決定手段と、前記決定手段により決定された新たな配達エリアにより、前記記憶手段により記憶された前記配達エリアを更新する更新手段として機能させることを特徴とする。 The invention according to claim 13 includes a computer for acquiring a delivery order including location information of a delivery destination of a delivery item, and a storage unit for storing a delivery area where the delivery person accepts the delivery order of the delivery item. A first specifying means for specifying a delivery area including the position indicated by the position information, and an extended area outside the delivery area specified by the first specifying means with reference to the position indicated by the position information, and a predetermined area A determination unit that determines a new delivery area that includes at least an extended area that satisfies a delivery condition, and an update unit that updates the delivery area stored in the storage unit by the new delivery area determined by the determination unit It is characterized by making it.
　この発明によれば、配達物の配達注文を受け付ける配達エリアが新たな配達エリアに更新されることで、その後の配達注文に含まれる位置情報が示す位置が拡張エリアに含まれる場合であっても当該配達注文を受け付けることが可能となるので、配達エリアの設定に関わる商品提供者の負担を抑制しつつ、利用者の配達先の位置に応じて配達エリアを柔軟に拡張することができる。 According to this invention, even when the position indicated by the position information included in the subsequent delivery order is included in the extended area by updating the delivery area that receives the delivery order of the delivery item to a new delivery area. Since the delivery order can be accepted, it is possible to flexibly expand the delivery area according to the position of the delivery destination of the user while suppressing the burden on the product provider related to the setting of the delivery area.
本実施形態に係る配達支援システムＳの概要構成例を示す図である。It is a figure showing an example of outline composition of delivery support system S concerning this embodiment. （Ａ）は、本実施形態に係る情報提供サーバＳＡの概要構成例を示すブロック図であり、（Ｂ）は、システム制御部４における機能ブロックの一例を示す図である。(A) is a block diagram showing a schematic configuration example of the information providing server SA according to the present embodiment, and (B) is a diagram showing an example of functional blocks in the system control unit 4. （Ａ）は、ユーザ情報データベース２１に格納される内容の一例を示す図であり、（Ｂ）は、店舗情報データベース２２に格納される内容の一例を示す図であり、（Ｃ）は、商品情報データベース２３に格納される内容の一例を示す図である。(A) is a figure which shows an example of the content stored in the user information database 21, (B) is a figure which shows an example of the content stored in the shop information database 22, (C) is goods 4 is a diagram illustrating an example of contents stored in an information database 23. FIG. 注文情報データベース２４に格納される内容の一例を示す図である。It is a figure which shows an example of the content stored in the order information database. 店舗s2の配達エリアが配達注文に応じて変化する様子を示す概念図である。It is a conceptual diagram which shows a mode that the delivery area of store s2 changes according to a delivery order. 店舗s2の配達エリアが配達注文に応じて変化する様子を示す概念図である。It is a conceptual diagram which shows a mode that the delivery area of store s2 changes according to a delivery order. 店舗s2の配達エリアが配達注文に応じて変化する様子を示す概念図である。It is a conceptual diagram which shows a mode that the delivery area of store s2 changes according to a delivery order. （Ａ）は、配達エリアの外縁Ｅｄから所定距離Ｄまでの配達エリア内に、配達先Ｄ15の位置情報が示す位置が含まれる場合の概念図であり、（Ｂ）は、配達エリアの外縁Ｅｄから所定距離Ｄまでの配達エリア内に、配達先Ｄ16の位置情報が示す位置が含まれない場合の概念図である。(A) is a conceptual diagram when the position indicated by the position information of the delivery destination D15 is included in the delivery area from the outer edge Ed of the delivery area to the predetermined distance D, and (B) is the outer edge Ed of the delivery area. It is a conceptual diagram in the case where the position indicated by the position information of the delivery destination D16 is not included in the delivery area from to the predetermined distance D. 配達支援システムＳの動作の一例を示すシーケンス図である。It is a sequence diagram showing an example of the operation of the delivery support system S. （Ａ）は、店舗検索画面の一例を示す図であり、（Ｂ）は、店舗選択画面の一例を示す図である。(A) is a figure which shows an example of a shop search screen, (B) is a figure which shows an example of a shop selection screen. 店舗選択画面の他の例を示す図である。It is a figure which shows the other example of a shop selection screen. 配達支援システムＳの動作の変形例を示すシーケンス図である。It is a sequence diagram which shows the modification of operation | movement of the delivery assistance system S.
　以下、図面を参照して本発明の実施形態について説明する。以下に説明する実施の形態は、配達注文された配達物の配達を支援する配達支援システムに対して本発明を適用した場合の実施形態である。なお、本実施形態では、配達物として、店舗により販売される商品（いわゆるデリバリー商品）を例にとって説明するが、商品以外の物であってもよい。商品の例として、日用品、ベビー用品（おむつ、ミルクなど）、食品（ピザ、弁当、カレーなど）等が挙げられる。 Hereinafter, embodiments of the present invention will be described with reference to the drawings. The embodiment described below is an embodiment in the case where the present invention is applied to a delivery support system that supports delivery of a delivery item ordered for delivery. In the present embodiment, a product sold by a store (a so-called delivery product) will be described as an example of a delivery item. However, a product other than a product may be used. Examples of commodities include daily necessities, baby items (diapers, milk, etc.), foods (pizza, lunch boxes, curries, etc.) and the like.
［１．配達支援システムの構成及び機能概要］
　先ず、図１等を参照して、本実施形態に係る配達支援システムＳの構成及び概要機能について説明する。図１は、本実施形態に係る配達支援システムＳの概要構成例を示す図である。図１に示すように、配達支援システムＳは、ユーザ端末ＵＴｎ（ｎ＝１，２，３・・・ｋ）、店舗端末ＳＴｍ（ｍ＝１，２，３・・・ｌ）、及び情報提供サーバＳＡ等を含んで構成される。情報提供サーバＳＡは、ネットワークＮＷに接続されている。ユーザ端末ＵＴｎ、及び店舗端末ＳＴｍは、それぞれ、ネットワークＮＷを介して情報提供サーバＳＡにアクセスして、情報提供サーバＳＡと通信可能になっている。ネットワークＮＷは、例えば、インターネット、専用通信回線（例えば、ＣＡＴＶ（Community Antenna Television）回線）、移動体通信網（基地局等を含む）、及びゲートウェイ等により構築される。 [1. Overview of delivery support system configuration and functions]
First, with reference to FIG. 1 etc., the structure and outline | summary function of the delivery assistance system S which concern on this embodiment are demonstrated. FIG. 1 is a diagram illustrating a schematic configuration example of a delivery support system S according to the present embodiment. As shown in FIG. 1, the delivery support system S includes a user terminal UTn (n = 1, 2, 3... K), a store terminal STm (m = 1, 2, 3... L), and information provision. It includes a server SA and the like. The information providing server SA is connected to the network NW. The user terminal UTn and the store terminal STm can communicate with the information providing server SA by accessing the information providing server SA via the network NW. The network NW is constructed by, for example, the Internet, a dedicated communication line (for example, CATV (Community Antenna Television) line), a mobile communication network (including a base station), a gateway, and the like.
　ユーザ端末ＵＴｎは、商品の配達注文を行うユーザ（利用者）により使用される端末装置である。店舗端末ＳＴｍは、配達先への商品の配達注文を受け付ける（受ける）店舗（配達者の一例）の管理者により使用される端末装置である。ユーザ端末ＵＴｎ及び店舗端末ＳＴｍは、それぞれ、操作部、表示部、通信部、記憶部、及び制御部等を備える。操作部は、キーボード及びマウス等を備える。表示部は、各種情報を表示するためのディスプレイを備える。なお、操作部と表示部とを兼ねるタッチパネルが適用されてもよい。通信部は、ネットワークＮＷに接続して通信状態の制御を行う。記憶部は、例えば、ハードディスクドライブ等からなり、オペレーティングシステム（Ｏ／Ｓ），アプリケーション，及びブラウザ等の各種プログラムを記憶する。制御部は、プロセッサとしてのＣＰＵ（Central Processing Unit）（プロセッサ），ＲＯＭ（Read Only Memory），及びＲＡＭ（Random Access Memory）等を備える。ユーザ端末ＵＴｎ、及び店舗端末ＳＴｍには、それぞれ、例えば、パーソナルコンピュータ（ＰＣ）、携帯電話機、携帯情報端末 (ＰＤＡ：Personal Digital Assistant)、携帯電話機と携帯情報端末を融合させた携帯端末（Smartphone）、タブレット端末、または携帯ゲーム機等の端末装置が適用可能である。なお、ユーザ端末ＵＴｎには、ＧＰＳ（Global Positioning System）受信部が備えられてもよい。ＧＰＳ受信部は、ＧＰＳ衛星から出力される航法電波を、アンテナを介して受信し、ユーザ端末ＵＴｎの現在位置の経度及び緯度を取得する。 The user terminal UTn is a terminal device used by a user (user) who places a delivery order for a product. The store terminal STm is a terminal device used by an administrator of a store (an example of a delivery person) that accepts (receives) a delivery order for a product to a delivery destination. The user terminal UTn and the store terminal STm each include an operation unit, a display unit, a communication unit, a storage unit, a control unit, and the like. The operation unit includes a keyboard and a mouse. The display unit includes a display for displaying various information. Note that a touch panel serving both as an operation unit and a display unit may be applied. The communication unit is connected to the network NW and controls the communication state. The storage unit includes, for example, a hard disk drive and stores various programs such as an operating system (O / S), an application, and a browser. The control unit includes a CPU (Central Processing Unit) (processor), a ROM (Read Only Memory), a RAM (Random Access Memory), and the like as processors. The user terminal UTn and the store terminal STm include, for example, a personal computer (PC), a mobile phone, a personal digital assistant (PDA), a mobile terminal (Smartphone) that combines a mobile phone and a mobile information terminal, respectively. A terminal device such as a tablet terminal or a portable game machine is applicable. The user terminal UTn may be provided with a GPS (Global Positioning System) receiving unit. The GPS receiving unit receives navigation radio waves output from GPS satellites via an antenna, and acquires the longitude and latitude of the current position of the user terminal UTn.
　次に、情報提供サーバＳＡは、例えばシステム提供者により運営されるサーバであり、本発明の情報処理装置の一例である。図２（Ａ）は、本実施形態に係る情報提供サーバＳＡの概要構成例を示すブロック図である。図２（Ａ）に示すように、情報提供サーバＳＡは、通信部１、記憶部２、入出力インターフェース部３、及びシステム制御部４等を備える。システム制御部４と入出力インターフェース部３とは、システムバス５を介して接続される。情報提供サーバＳＡは、機能分割された複数のサーバから構成されてもよい。通信部１は、ネットワークＮＷに接続して通信を行う機能を担う。記憶部２は、例えば、ハードディスクドライブ等からなり、オペレーティングシステム，サーバプログラム（本発明の情報処理プログラムを含む）等を記憶する。サーバプログラムは、所定のサーバから情報提供サーバＳＡにダウンロードされる。或いは、サーバプログラムは、ＣＤ、ＤＶＤ、ＢＤなどの記録媒体に記録（コンピュータにより読み取り可能に記録）されており、当該記録媒体から読み込まれて記憶部２に記憶されるようにしてもよい。また、記憶部２には、ユーザ端末ＵＴｎ、または店舗端末ＳＴｍに提供する各種画面の表示データが記憶されている。このような表示データは、例えば、Ｗｅｂページのデータ（例えば、ＨＴＭＬ（HyperText Markup Language）等の構造化文書データ等）から構成することができる。さらに、記憶部２には、ユーザ情報データベース（ＤＢ）２１、店舗情報データベース（ＤＢ）２２、商品情報データベース（ＤＢ）２３、注文情報データベース（ＤＢ）２４等が構築される。なお、これらのデータベースは、情報提供サーバＳＡ以外のサーバに備えられてもよい。 Next, the information providing server SA is a server operated by a system provider, for example, and is an example of the information processing apparatus of the present invention. FIG. 2A is a block diagram illustrating a schematic configuration example of the information providing server SA according to the present embodiment. As shown in FIG. 2A, the information providing server SA includes a communication unit 1, a storage unit 2, an input / output interface unit 3, a system control unit 4, and the like. The system control unit 4 and the input / output interface unit 3 are connected via a system bus 5. The information providing server SA may be composed of a plurality of servers divided into functions. The communication unit 1 has a function of performing communication by connecting to the network NW. The storage unit 2 includes, for example, a hard disk drive and stores an operating system, a server program (including the information processing program of the present invention), and the like. The server program is downloaded from a predetermined server to the information providing server SA. Alternatively, the server program may be recorded on a recording medium such as a CD, a DVD, or a BD (recorded so as to be readable by a computer), read from the recording medium, and stored in the storage unit 2. The storage unit 2 stores display data of various screens provided to the user terminal UTn or the store terminal STm. Such display data can be composed of, for example, Web page data (for example, structured document data such as HTML (HyperText Markup Language)). Furthermore, a user information database (DB) 21, a store information database (DB) 22, a product information database (DB) 23, an order information database (DB) 24, and the like are constructed in the storage unit 2. These databases may be provided in a server other than the information providing server SA.
　図３（Ａ）は、ユーザ情報データベース２１に格納される内容の一例を示す図であり、図３（Ｂ）は、店舗情報データベース２２に格納される内容の一例を示す図であり、図３（Ｃ）は、商品情報データベース２３に格納される内容の一例を示す図である。図４は、注文情報データベース２４に格納される内容の一例を示す図である。ユーザ情報データベース２１には、図３（Ａ）に示すように、ユーザＩＤ、ユーザ名、住所、電話番号、電子メールアドレス、購入履歴、検索履歴、閲覧履歴等の情報がユーザ毎に対応付けられて格納されている。ここで、ユーザＩＤ、ユーザ名、住所、電話番号、及び電子メールアドレスは、ユーザ端末ＵＴｎからの登録要求または更新要求に応じてユーザ情報データベース２１に格納される。ユーザＩＤは、登録されたユーザを識別する識別情報であり、パスワード（図示せず）と共にユーザのログインに用いられる。購入履歴には、ユーザの配達注文により商品が購入された購入日時、当該商品の配達先、当該商品の商品ＩＤ、当該商品の数量、当該商品の支払金額、及び当該商品を配達した店舗の店舗ＩＤ等の情報が含まれる。商品ＩＤは、商品を識別する識別情報である。店舗ＩＤは、登録された店舗を識別する識別情報である。配達先（配達先の位置情報）は、例えば、ユーザの現在位置の経度及び緯度、またはユーザの住所を示す。検索履歴は、ユーザのログイン後、ユーザ端末ＵＴｎからの検索要求に応じてユーザ情報データベース２１に格納される。検索履歴には、ユーザにより店舗が検索された日時、当該店舗の店舗ＩＤ等の情報が含まれる。閲覧履歴は、ユーザのログイン後、ユーザ端末ＵＴｎからの閲覧要求に応じてユーザ情報データベース２１に格納される。閲覧履歴には、ユーザにより店舗の情報が閲覧された日時、当該店舗の店舗ＩＤ等の情報が含まれる。 3A is a diagram illustrating an example of content stored in the user information database 21, and FIG. 3B is a diagram illustrating an example of content stored in the store information database 22. (C) is a diagram illustrating an example of contents stored in the product information database 23. FIG. FIG. 4 is a diagram illustrating an example of contents stored in the order information database 24. As shown in FIG. 3A, the user information database 21 is associated with information such as a user ID, a user name, an address, a telephone number, an e-mail address, a purchase history, a search history, and a browsing history for each user. Stored. Here, the user ID, the user name, the address, the telephone number, and the e-mail address are stored in the user information database 21 in response to a registration request or an update request from the user terminal UTn. The user ID is identification information for identifying a registered user, and is used for user login together with a password (not shown). The purchase history includes the purchase date and time when the product was purchased by the user's delivery order, the delivery destination of the product, the product ID of the product, the quantity of the product, the payment amount of the product, and the store of the store that delivered the product Information such as an ID is included. The product ID is identification information for identifying a product. The store ID is identification information for identifying the registered store. The delivery destination (delivery destination location information) indicates, for example, the longitude and latitude of the user's current location, or the user's address. The search history is stored in the user information database 21 in response to a search request from the user terminal UTn after the user logs in. The search history includes information such as the date and time when the store was searched by the user and the store ID of the store. The browsing history is stored in the user information database 21 in response to a browsing request from the user terminal UTn after the user logs in. The browsing history includes information such as the date and time when the store information was browsed by the user and the store ID of the store.
　店舗情報データベース２２には、図３（Ｂ）に示すように、店舗ＩＤ、店舗名、電子メールアドレス、配達元、配達リソース数、基準配達エリア、拡張配達エリア（拡張エリア）、配達条件、最低注文金額、利用可能な決済方法（現金決済、カード決済（クレジットカード決済）、ポイント決済等）、及び店舗により販売される商品の広告情報（商品のＰＲや画像（店舗画像または商品画像）を含む）等が店舗毎に対応付けられて格納されている。店舗ＩＤ、店舗名、配達元、配達リソース数、基準配達エリア、拡張配達エリア、最低注文金額、利用可能な決済方法、及び商品の広告情報は、店舗端末ＳＴｍからの登録要求または更新要求に応じて店舗情報データベース２２に格納される。店舗ＩＤは、パスワード（図示せず）と共に店舗のログインに用いられる。図３（Ｂ）に示す配達元（配達元の位置情報）は、配達注文対象となる商品の在庫が存在する地点（配達出発地点）の経度及び緯度に対応する座標（x,y）を示しているが、当該地点の住所を示してもよい。配達リソース数は、商品を配達する配達手段（配達員＋配達車）の数である。図３（Ｂ）の例では、店舗s1及び店舗s2の配達リソース数は、それぞれ、２となっている。配達リソース数は、同じ店舗であっても、時間帯によっては変更される場合もある。 In the store information database 22, as shown in FIG. 3B, the store ID, store name, e-mail address, delivery source, number of delivery resources, standard delivery area, extended delivery area (extended area), delivery conditions, minimum Includes the order amount, available payment methods (cash payment, card payment (credit card payment), point payment, etc.), and advertising information of products sold by stores (PR and images of products (store images or product images) ) Etc. are stored in association with each store. The store ID, store name, delivery source, number of delivery resources, reference delivery area, extended delivery area, minimum order amount, available payment method, and product advertisement information are in response to a registration request or update request from the store terminal STm. And stored in the store information database 22. The store ID is used for store login together with a password (not shown). The delivery source (delivery source location information) shown in FIG. 3B indicates coordinates (x, y) corresponding to the longitude and latitude of the point where the stock of the product to be delivered is present (delivery starting point). However, the address of the point may be indicated. The number of delivery resources is the number of delivery means (delivery person + delivery vehicle) that delivers the product. In the example of FIG. 3B, the number of delivery resources of the store s1 and the store s2 is 2, respectively. The number of delivery resources may be changed depending on the time zone even in the same store.
　基準配達エリアは、配達注文を受け付ける基準となる配達エリア（最初の配達エリアとなる）であり、例えば行政区画などに基づき各店舗により任意に決定され、店舗情報データベース２２に格納される。図３（Ｂ）の例では、店舗s1の基準配達エリアは、複数に分割されたAr001～Ar070までの７０の分割エリアの集合となっており、店舗s2の基準配達エリアは、複数に分割されたAr151～Ar250までの１００の分割エリアの集合となっている。１つの分割エリア（例えば、Ar001）は、例えば経度及び緯度（つまり、分割エリア内の各地点の経度及び緯度に対応する座標（x,y）の集合）により示される。本実施形態では、予め複数に分割された基準配達エリアを用いることで、後述するように、新たな配達エリアを決定するための処理負荷（ＣＰＵ負荷）を低減することができる。ただし、複数に分割された基準配達エリアを用いずに、システム制御部４により新たな配達エリアを決定するように構成してもよい。なお、基準配達エリアが例えば行政区画及び道路（一方通行の道路も含む）などが考慮されて分割されることで分割エリアが決定される。このため、それぞれの分割エリアの平面形状及び面積は異なる場合もある。 The reference delivery area is a delivery area (a first delivery area) that serves as a reference for accepting a delivery order, and is arbitrarily determined by each store based on, for example, administrative divisions and stored in the store information database 22. In the example of FIG. 3B, the reference delivery area of the store s1 is a set of 70 divided areas Ar001 to Ar070 divided into a plurality of pieces, and the reference delivery area of the store s2 is divided into a plurality of pieces. It is a set of 100 divided areas from Ar151 to Ar250. One divided area (for example, Ar001) is indicated by, for example, longitude and latitude (that is, a set of coordinates (x, y) corresponding to the longitude and latitude of each point in the divided area). In the present embodiment, the processing load (CPU load) for determining a new delivery area can be reduced by using a reference delivery area that has been divided into a plurality of parts in advance, as will be described later. However, a new delivery area may be determined by the system control unit 4 without using a plurality of reference delivery areas. The divided area is determined by dividing the reference delivery area in consideration of, for example, administrative divisions and roads (including one-way roads). For this reason, the planar shape and area of each divided area may be different.
　本実施形態では、店舗の配達員により繰り返し行われる配達において１回（配達員が配達元を出発してから当該配達を終えて当該配達元に戻ってくるまでを１回とする）の配達エリアは、配達注文に応じて、所定の配達条件の下、基本的に、基準配達エリア内で変化する。ただし、基準配達エリア外であっても上記配達条件を満たすエリアであれば、配達エリアとして決定される。つまり、１回の配達エリアは、配達注文に応じて、基準配達エリアを超えて、配達条件を満たすエリアにまで拡張可能になっている。このように、基準配達エリアを超えて配達エリアになりうるエリアを拡張配達エリア（換言すると、基準配達エリア外における配達エリアの候補）という。拡張配達エリアは、基準配達エリアと同様、例えば行政区画などに基づき各店舗により任意に決定され、店舗情報データベース２２に格納される。図３（Ｂ）の例では、店舗s1の拡張配達エリアは、複数に分割されたAｒ071～Aｒ140までの７０の分割エリアの集合となっており、店舗s2の拡張配達エリアは、複数に分割されたAr251～Ar350までの１００の分割エリアの集合となっている。本実施形態では、予め複数に分割された拡張配達エリアを用いることで、後述するように、新たな配達エリアを決定するための処理負荷（ＣＰＵ負荷）を低減することができる。ただし、複数に分割された拡張配達エリアを用いずに、システム制御部４により新たな配達エリアを決定するように構成してもよい。なお、１つの分割エリアは、基準配達エリアの場合と同様、例えば経度及び緯度により示され、行政区画及び道路などが考慮されて決定される。店舗情報データベース２２に格納された拡張配達エリアのうち、配達条件を満たす拡張配達エリアが、実際の配達エリアとなる。 In the present embodiment, a delivery area that is delivered once by a delivery person in a store (one time from when the delivery person leaves the delivery source until the delivery is completed and returned to the delivery source) Depending on the delivery order, basically changes within the reference delivery area under predetermined delivery conditions. However, even if it is outside the standard delivery area, if it is an area that satisfies the above delivery conditions, it is determined as a delivery area. That is, one delivery area can be expanded beyond the standard delivery area to an area that satisfies the delivery condition, depending on the delivery order. Thus, an area that can be a delivery area beyond the reference delivery area is called an extended delivery area (in other words, a delivery area candidate outside the reference delivery area). Similarly to the standard delivery area, the extended delivery area is arbitrarily determined by each store based on, for example, administrative divisions and stored in the store information database 22. In the example of FIG. 3B, the extended delivery area of the store s1 is a set of 70 divided areas from Ar071 to Ar140 divided into a plurality of pieces, and the extended delivery area of the store s2 is divided into a plurality of pieces. It is a set of 100 divided areas from Ar251 to Ar350. In the present embodiment, by using the extended delivery area divided into a plurality of parts in advance, as will be described later, it is possible to reduce the processing load (CPU load) for determining a new delivery area. However, a new delivery area may be determined by the system control unit 4 without using the extended delivery area divided into a plurality of parts. One divided area is indicated by longitude and latitude, for example, as in the case of the reference delivery area, and is determined in consideration of administrative divisions and roads. Of the extended delivery areas stored in the store information database 22, the extended delivery area that satisfies the delivery condition is the actual delivery area.
　このような配達条件は、例えば、店舗端末ＳＴｍからの設定要求に応じて設定される。例えば配達条件として、例えば配達許容時間が設定され、店舗情報データベース２２に格納される。これにより、例えば、店舗情報データベース２２に格納された拡張配達エリア（例えば、Aｒ071～Aｒ140）のうち、配達条件として設定された配達許容時間内に配達可能な拡張配達エリア（例えば、Aｒ091-Aｒ097）が、配達条件を満たす拡張配達エリアとなる。ここで、配達許容時間は、特に商品が食品である場合、当該食品の品質（賞味期限、鮮度等）を維持するための時間（ある程度の余裕時間を含むとよい）として設定される。例えば、食品がピザであれば、ピザが冷めない時間が考慮され、配達許容時間は例えば４０分程度に設定される。この場合、商品を配達するために配達員が配達元を出発してから（換言すると、例えばピザが出来上がってから）当該配達許容時間内に配達可能な拡張配達エリアが、配達条件を満たす拡張配達エリアとなる。或いは、配達許容時間は、商品を配達するために配達員が配達元を出発してから当該配達を終えて当該配達元に戻ってくるまでの時間（ある程度の余裕時間を含むとよい）として設定されてもよい。この場合、商品を配達するために配達員が配達元を出発してから配達許容時間（例えば、６０分程度）内に戻ってくることが可能な拡張配達エリアが、配達条件を満たす拡張配達エリアとなる。なお、配達条件として、基準配達エリアの外縁部分からの距離が設定され、店舗情報データベース２２に格納されてもよい。この場合、基準配達エリアの外縁部分から配達条件として設定された距離内の拡張配達エリアが、配達条件を満たす拡張配達エリアとなる。 Such delivery conditions are set in response to a setting request from the store terminal STm, for example. For example, as the delivery condition, for example, an allowable delivery time is set and stored in the store information database 22. Accordingly, for example, among the extended delivery areas (for example, Ar071 to Ar140) stored in the store information database 22, an extended delivery area (for example, Ar091-Ar097) that can be delivered within the delivery allowable time set as the delivery condition. Is an extended delivery area that satisfies delivery conditions. Here, the delivery allowable time is set as a time for maintaining the quality (expiration date, freshness, etc.) of the food (including a certain margin time) particularly when the product is a food. For example, if the food is pizza, the time during which the pizza does not cool is taken into account, and the allowable delivery time is set to about 40 minutes, for example. In this case, an extended delivery area that can be delivered within the allowable delivery time after the delivery person leaves the delivery source to deliver the product (in other words, after the pizza is completed, for example) It becomes an area. Alternatively, the allowable delivery time is set as the time from when the delivery person leaves the delivery source to deliver the goods until the delivery is completed and returned to the delivery source (it should include a certain margin time) May be. In this case, an extended delivery area that can return within an allowable delivery time (for example, about 60 minutes) after the delivery person leaves the delivery source to deliver the product is an extended delivery area that satisfies the delivery condition. It becomes. As a delivery condition, a distance from the outer edge portion of the reference delivery area may be set and stored in the store information database 22. In this case, the extended delivery area within the distance set as the delivery condition from the outer edge portion of the reference delivery area is the extended delivery area that satisfies the delivery condition.
　商品情報データベース２３には、図３（Ｃ）に示すように、店舗ＩＤ、店舗により販売される商品の商品ＩＤ、当該商品の商品名、当該商品のジャンル（例えば、商品カテゴリ）、当該商品の販売価格、当該商品の在庫数、当該商品の受注数、当該商品の被検索数、及び当該商品の被閲覧数等が店舗毎に対応付けられて格納されている。ここで、店舗ＩＤ、商品ＩＤ、商品名、ジャンル、及び販売価格は、店舗端末ＳＴｍからの登録要求または更新要求に応じて店舗情報データベース２２に格納される。また、在庫数、及び受注数は、ユーザ端末ＵＴｎからの配達注文に応じて更新される。被検索数は、ユーザ端末ＵＴｎからの検索要求に応じて更新され、被閲覧数は、ユーザ端末ＵＴｎからの閲覧要求に応じて更新される。 In the product information database 23, as shown in FIG. 3C, the store ID, the product ID of the product sold by the store, the product name of the product, the genre of the product (for example, the product category), the product The sales price, the number of stocks of the product, the number of orders received for the product, the number of searched products, the number of browsed products, and the like are stored in association with each store. Here, the store ID, the product ID, the product name, the genre, and the sales price are stored in the store information database 22 in response to a registration request or an update request from the store terminal STm. Further, the stock quantity and the order quantity are updated according to the delivery order from the user terminal UTn. The number to be searched is updated in response to a search request from the user terminal UTn, and the number to be browsed is updated in response to a browsing request from the user terminal UTn.
　注文情報データベース２４には、図４に示すように、店舗ＩＤ、配達リソースＩＤ、配達回、配達エリア、配達注文の注文番号、当該配達注文の注文日時、出発予定時刻、配達先、配達予定時刻、当該配達注文された商品の商品ＩＤ、当該商品の数量、及び当該商品の支払金額等が店舗毎に対応付けられて格納されている。ここで、配達リソースＩＤは、店舗端末ＳＴｍからの登録要求または更新要求に応じて、当該店舗端末ＳＴｍに対応する店舗の店舗ＩＤに対応付けられて注文情報データベース２４に格納される。配達リソースＩＤは、配達リソース（配達手段）を識別する識別情報である。配達リソースには、配達注文が割り当てられるようになっている。配達注文の配達リソースへの割り当て処理において、当該配達注文についての注文番号、注文日時、出発予定時刻、配達先、配達予定時刻、商品ＩＤ、数量、及び支払金額等が、当該配達リソースの配達リソースＩＤ及びその配達エリアに対応付けられて注文情報データベース２４に格納されることになる。このとき、注文者の氏名、及び注文者の電話番号が当該配達リソースＩＤに対応付けられて注文情報データベース２４に格納されてもよい。なお、図４に示す配達先は、商品の到着地点（つまり、商品の配達注文を行ったユーザが当該商品を受け取る地点）の経度及び緯度に対応する座標（x,y）を示しているが、当該地点の住所を示してもよい。 As shown in FIG. 4, the order information database 24 includes a store ID, a delivery resource ID, a delivery time, a delivery area, a delivery order order number, an order date and time of the delivery order, a scheduled departure time, a delivery destination, and a scheduled delivery time. The product ID of the product ordered for delivery, the quantity of the product, the payment amount of the product, and the like are stored in association with each store. Here, the delivery resource ID is stored in the order information database 24 in association with the store ID of the store corresponding to the store terminal STm in response to a registration request or an update request from the store terminal STm. The delivery resource ID is identification information for identifying a delivery resource (delivery means). A delivery order is assigned to the delivery resource. In the process of assigning a delivery order to a delivery resource, the order number, order date and time, scheduled departure time, delivery destination, scheduled delivery time, product ID, quantity, and payment amount for the delivery order are the delivery resource of the delivery resource. It is stored in the order information database 24 in association with the ID and its delivery area. At this time, the name of the orderer and the telephone number of the orderer may be stored in the order information database 24 in association with the delivery resource ID. In addition, although the delivery destination shown in FIG. 4 has shown the coordinate (x, y) corresponding to the longitude and latitude of the arrival point of a goods (that is, the point where the user who delivered the goods received the goods). The address of the point may be indicated.
　配達回は、何回目の配達であるかを示し、例えば日毎に１からカウントされる。配達エリアは、配達注文が配達リソースに割り当てられる前において基準配達エリアに初期設定されており、配達注文が配達リソースに割り当てられる度に、上記配達条件に基づき、当該配達リソースについて変化する。例えば、図４において、配達リソースＩＤ“R002”に対応付けられた１回目の配達エリアは、基準配達エリアAｒ001～Aｒ070中のAｒ025～Aｒ033と、拡張配達エリアAｒ071～Aｒ140中のAｒ091～Aｒ097とからなっている。この配達エリアは、注文番号“1111”の配達注文が配達リソースＩＤ“R002”の配達リソースに割り当てられたことにより、上記配達条件に基づいて決定された配達エリア（つまり、基準配達エリアAｒ001～Aｒ070から変化した配達エリア）である。このため、配達リソースＩＤ“R002”の配達リソースには、配達エリアAｒ025～Aｒ033＆Aｒ091～Aｒ097内で、且つ、出発予定時刻まで、別の配達注文をさらに割り当て可能になる。言い換えれば、配達リソースＩＤ“R002”の配達リソースについて、縮小された配達エリアAｒ025～Aｒ033＆Aｒ091～Aｒ097に配達注文を割り当てることができる。なお、出発予定時刻は、配達員が配達注文された商品を配達するために配達元から出発する予定時刻である。配達予定時刻は、配達員が配達先に到着する予定時刻（到着予定時刻）である。一方、図４において、配達リソースＩＤ“R011”に対応付けられた１回目の配達エリアは、割当完了となっている。これは、配達リソースＩＤ“R011”の配達リソースに対して、３つの配達注文（注文番号“2111”、“2113”、及び“2114”のそれぞれに対応する配達注文）が割り当てられたことで、上記配達条件を満たす配達エリア（基準配達エリア及び拡張配達エリア）がなくなったためである。これにより、配達リソースＩＤ“R011”の配達リソースには、２回目の配達エリアAｒ151～Aｒ250内で、配達注文が割り当て可能になる。 The delivery time indicates how many times the delivery is, for example, counting from 1 every day. The delivery area is initialized to the reference delivery area before the delivery order is assigned to the delivery resource, and changes for the delivery resource based on the delivery conditions each time the delivery order is assigned to the delivery resource. For example, in FIG. 4, the first delivery area associated with the delivery resource ID “R002” includes Ar025 to Ar033 in the standard delivery areas Ar001 to Ar070 and Ar091 to Ar097 in the extended delivery areas Ar071 to Ar140. It has become. This delivery area is the delivery area determined based on the delivery conditions (ie, the standard delivery areas Ar001 to Ar070) when the delivery order with the order number “1111” is assigned to the delivery resource with the delivery resource ID “R002”. The delivery area has changed from Therefore, another delivery order can be further allocated to the delivery resource with the delivery resource ID “R002” within the delivery areas Ar025 to Ar033 & Ar091 to Ar097 and until the scheduled departure time. In other words, for the delivery resource with the delivery resource ID “R002”, delivery orders can be assigned to the reduced delivery areas Ar025 to Ar033 & Ar091 to Ar097. Note that the scheduled departure time is a scheduled time at which the delivery member departs from the delivery source in order to deliver the item ordered for delivery. The scheduled delivery time is a scheduled time (scheduled arrival time) at which the delivery member arrives at the delivery destination. On the other hand, in FIG. 4, the first delivery area associated with the delivery resource ID “R011” has been assigned. This is because three delivery orders (delivery orders corresponding to the order numbers “2111”, “2113”, and “2114”) are assigned to the delivery resource with the delivery resource ID “R011”. This is because there are no delivery areas satisfying the above delivery conditions (standard delivery area and extended delivery area). As a result, a delivery order can be assigned to the delivery resource with the delivery resource ID “R011” within the second delivery areas Ar151 to Ar250.
　図５～図７は、店舗s2の配達エリアが配達注文に応じて変化する様子を示す概念図であり、図４の例に対応している。図５（Ａ）は、配達注文がまだ受け付けられていない6/1 9:19時点の配達エリア（斜線部）を示している。図５（Ａ）の時点の配達エリアは基準配達エリアに等しい。図５（Ｂ）は、6/1 9:20（注文日時）に配達注文が受け付けられた後の9:24時点の配達エリアを示している。図５（Ｂ）の場合、6/1 9:20に受け付けられた配達注文（配達先Ｄ11への配達注文）が、配達リソースＩＤ“R011”の配達リソースに割り当てられたことにより、当該配達リソースＩＤ“R011”に対応付けられた１回目の配達エリアは、図５（Ａ）に示す基準配達エリアから、配達許容時間内（例えば、配達元Ｏ２から配達先Ｄ11までの配達経路上の地点から配達許容時間内）に配達可能な新たな配達エリアAr161～Ar186＆Ar261～Ar269に変化している。つまり、配達リソースＩＤ“R011”に対応付けられた１回目の配達エリアは、基準配達エリアAｒ151～Aｒ250内でAｒ025～Aｒ033に縮小され、且つ基準配達エリアAｒ151～Aｒ250外でAｒ261～Aｒ269に拡張されている。なお、この場合、配達リソースＩＤ“R012”の配達リソースには、配達注文が割り当てられていないので、当該配達リソースＩＤ“R012” に対応付けられた１回目の配達エリアは、基準配達エリアのままである。このため、6/1 9:24時点で店舗s2が配達注文を受け付け可能な配達エリアは、配達リソースＩＤ“R011”に対応付けられた１回目の配達エリアと、配達リソースＩＤ“R012”に対応付けられた１回目の配達エリアとを合わせたエリアとなる。 FIGS. 5 to 7 are conceptual diagrams showing how the delivery area of the store s2 changes according to the delivery order, and corresponds to the example of FIG. FIG. 5A shows a delivery area (shaded area) at 6/1 9:19 where a delivery order has not yet been accepted. The delivery area at the time of FIG. 5A is equal to the reference delivery area. FIG. 5B shows a delivery area at 9:24 after a delivery order is received on 6/1 9:20 (order date and time). In the case of FIG. 5B, the delivery order received at 6/169: 20 (delivery order to the delivery destination D11) is assigned to the delivery resource with the delivery resource ID “R011”. The first delivery area associated with the ID “R011” is from the reference delivery area shown in FIG. 5 (A) to within the delivery allowable time (for example, from a point on the delivery route from the delivery source O2 to the delivery destination D11). It has been changed to new delivery areas Ar161 to Ar186 & Ar261 to Ar269 that can be delivered within the allowable delivery time). That is, the first delivery area associated with the delivery resource ID “R011” is reduced to Ar025 to Ar033 within the standard delivery areas Ar151 to Ar250, and is expanded to Ar261 to Ar269 outside the standard delivery areas Ar151 to Ar250. ing. In this case, since the delivery order is not assigned to the delivery resource with the delivery resource ID “R012”, the first delivery area associated with the delivery resource ID “R012” の ま ま remains the reference delivery area. It is. Therefore, the delivery area where the store s2 can accept delivery orders as of 6/169: 24 corresponds to the first delivery area associated with the delivery resource ID “R011” and the delivery resource ID “R012”. This area is a combination of the first delivery area attached.
　図６（Ａ）は、6/1 9:25（注文日時）に配達注文が受け付けられた後の9:26時点の配達エリアを示している。図６（Ａ）の場合、6/1 9:25に受け付けられた配達注文（配達先Ｄ21への配達注文）が、配達リソースＩＤ“R012”の配達リソースに割り当てられたことにより、当該配達リソースＩＤ“R012”に対応付けられた１回目の配達エリアは、図５（Ａ）に示す基準配達エリアから、配達許容時間内（例えば、配達元Ｏ２から配達先Ｄ21までの配達経路上の地点から配達許容時間内）に配達可能な新たな配達エリアAr201～Ar226＆Ar301～Ar326に変化している。図６（Ｂ）は、6/1 9:30（注文日時）に配達注文が受け付けられた後の9:31時点の配達エリアを示している。図６（Ｂ）の場合、6/1 9:30に受け付けられた配達注文（配達先Ｄ12への配達注文）が、配達リソースＩＤ“R011”の配達リソースに割り当てられたことにより、当該配達リソースＩＤ“R011”に対応付けられた１回目の配達エリアは、図６（Ａ）に示す配達エリアAr161～Ar186＆Ar261～Ar269から、配達許容時間内（例えば、配達元Ｏ２から配達先Ｄ12までの配達経路上の地点から配達許容時間内）に配達可能な新たな配達エリアAr166～Aｒ180＆Ar257～Ar266に変化している。図７（Ａ），（Ｂ）は、6/1 9:40（注文日時）に配達注文が受け付けられた後の9:41時点の配達エリアを示している。図７（Ａ）の場合、6/1 9:40に受け付けられた配達注文（配達先Ｄ13への配達注文）が、配達リソースＩＤ“R011”の配達リソースに割り当てられたことにより、以降の配達注文に対して配達許容時間内に配達不能になるため、当該配達リソースＩＤ“R011”に対応付けられた１回目の配達エリアは、割当完了となる。これにより、図７（Ｂ）に示すように、配達リソースＩＤ“R011” に対応付けられた２回目の配達エリアが、基準配達エリアAｒ151～Aｒ250で設定されることになる。なお、１回目の配達エリアへの配達注文の割当完了が完了していない場合であっても、２回目の配達エリアに配達注文を割り当てできるように構成してもよい。 Fig. 6 (A) shows the delivery area as of 9:26 after the delivery order is accepted on June 1 9:25 (order date and time). In the case of FIG. 6A, the delivery order received at 6/1 9:25 (delivery order to the delivery destination D21) is assigned to the delivery resource with the delivery resource ID “R012”. The first delivery area associated with the ID “R012” is from the reference delivery area shown in FIG. 5A within the delivery allowable time (for example, from a point on the delivery route from the delivery source O2 to the delivery destination D21). It has been changed to new delivery areas Ar201 to Ar226 & Ar301 to Ar326 that can be delivered within the allowable delivery time). FIG. 6 (B) shows the delivery area at 9:31 after the delivery order is accepted at 6/1 9:30 (order date and time). In the case of FIG. 6B, the delivery order received at 6/1 9:30 (delivery order to the delivery destination D12) is assigned to the delivery resource with the delivery resource ID “R011”. The first delivery area associated with the ID “R011” is the delivery route from the delivery areas Ar161 to Ar186 & Ar261 to Ar269 shown in FIG. 6A within the delivery allowable time (for example, from the delivery source O2 to the delivery destination D12). It has been changed to new delivery areas Ar166 to Ar180 & Ar257 to Ar266 that can be delivered within the allowable delivery time from the above point). FIGS. 7A and 7B show the delivery area at 9:41 after the delivery order is accepted at 6/1 9:40 (order date and time). In the case of FIG. 7A, the delivery order received at 6/1 9:40 (delivery order to the delivery destination D13) is assigned to the delivery resource with the delivery resource ID “R011”. Since it becomes impossible to deliver the order within the allowable delivery time, the first delivery area associated with the delivery resource ID “R011” is assigned completely. As a result, as shown in FIG. 7B, the second delivery area associated with the delivery resource ID “R011” is set as the reference delivery areas Ar151 to Ar250. In addition, even when the completion of the allocation of the delivery order to the first delivery area is not completed, the delivery order may be allocated to the second delivery area.
　システム制御部４は、プロセッサであるＣＰＵ４１（コンピュータの一例），ＲＯＭ４２，及びＲＡＭ４３等を備え、ＯＳ上でサーバプログラム等を実行する。図２（Ｂ）は、システム制御部４における機能ブロックの一例を示す図である。システム制御部４（システム制御部４内のプロセッサ）は、サーバプログラム等の実行により、図２（Ｂ）に示すように、検索要求受信部４１ａ、検索処理部４１ｂ、検索結果送信部４１ｃ、配達注文取得部４１ｄ、配達注文処理部４１ｅ、配達エリア決定部４１ｆ、配達エリア更新部４１ｇ等として機能する。なお、検索要求受信部４１ａは、本発明における受信手段の一例である。検索処理部４１ｂは、本発明における特定手段、及び第２特定手段の一例である。検索結果送信部４１ｃは、本発明における送信手段の一例である。配達注文取得部４１ｄは、本発明における取得手段の一例である。配達注文処理部４１ｅは、本発明における特定手段、及び第１特定手段の一例である。配達エリア決定部４１ｆは、本発明における決定手段の一例である。配達エリア更新部４１ｇは、本発明における更新手段の一例である。 The system control unit 4 includes a CPU 41 (an example of a computer) that is a processor, a ROM 42, a RAM 43, and the like, and executes a server program and the like on the OS. FIG. 2B is a diagram illustrating an example of functional blocks in the system control unit 4. As shown in FIG. 2B, the system control unit 4 (processor in the system control unit 4) executes a server program and the like, as shown in FIG. 2B, a search request receiving unit 41a, a search processing unit 41b, a search result transmitting unit 41c, a delivery It functions as an order acquisition unit 41d, a delivery order processing unit 41e, a delivery area determination unit 41f, a delivery area update unit 41g, and the like. The search request receiving unit 41a is an example of a receiving unit in the present invention. The search processing unit 41b is an example of specifying means and second specifying means in the present invention. The search result transmission unit 41c is an example of a transmission unit in the present invention. The delivery order acquisition unit 41d is an example of acquisition means in the present invention. The delivery order processing unit 41e is an example of specifying means and first specifying means in the present invention. The delivery area determination unit 41f is an example of a determination unit in the present invention. The delivery area update unit 41g is an example of an update unit in the present invention.
　検索要求受信部４１ａは、ユーザ端末ＵＴｎから配達先の位置情報を含む検索要求を通信部１を介して受信する。検索処理部４１ｂは、検索要求受信部４１ａにより受信された検索要求に応じて、当該検索要求に係る配達先へ商品を配達可能な店舗を検索する。配達先へ商品を配達可能な店舗とは、配達先への商品の配達注文を受け付ける店舗である。具体的には、検索処理部４１ｂは、配達物の配達先の位置情報が示す位置を含む配達エリアを注文情報データベース２４から特定し、特定した配達エリアに対応付けられた店舗（店舗ＩＤ）を特定する。こうして特定された店舗は、検索によりヒットした店舗である。なお、検索者により配達希望時刻が指定された場合、当該検索要求には配達希望時刻に含まれる。 The search request receiving unit 41a receives a search request including location information of a delivery destination from the user terminal UTn via the communication unit 1. In response to the search request received by the search request receiving unit 41a, the search processing unit 41b searches for a store that can deliver the product to the delivery destination related to the search request. A store that can deliver a product to a delivery destination is a store that accepts a delivery order for the product to the delivery destination. Specifically, the search processing unit 41b specifies a delivery area including the position indicated by the location information of the delivery destination of the delivery item from the order information database 24, and selects a store (store ID) associated with the specified delivery area. Identify. The stores identified in this way are stores that have been hit by the search. When the desired delivery time is specified by the searcher, the search request includes the desired delivery time.
　ここで、配達エリアは、上述したように配達注文に応じて変化するので、同じ配達先であっても、店舗が特定されるタイミングと、店舗が特定されないタイミングとがある。このことについて、図４に示す店舗ＩＤ“s002”に対応付けられた配達エリアを例にとって説明する。検索要求に係る配達先の位置情報が示す位置が拡張配達エリアAr262内に含まれる場合、図５（Ａ）に示すタイミング（つまり、6/1 9:19の時点）では、当該位置情報が示す位置は、店舗ＩＤ“s002”に対応付けられた１回目の配達エリアに含まれないので、店舗ＩＤ“s002”の店舗s2は特定されない。一方、図５（Ｂ）に示すタイミング（つまり、6/1 9:24の時点）では、当該位置情報が示す位置は、店舗ＩＤ“s002”に対応付けられた１回目の配達エリア（つまり、配達リソースＩＤ“R011”に対応付けられた配達エリア）に含まれるので、店舗ＩＤ“s002”の店舗s2は特定される。つまり、この場合、検索処理部４１ｂは、当該検索要求に含まれる位置情報が示す位置を拡張配達エリアAr262に含む配達エリアを特定し、当該特定した配達エリアに対応付けられた店舗s2を特定することになる。 Here, since the delivery area changes according to the delivery order as described above, there are a timing when the store is specified and a timing when the store is not specified even for the same delivery destination. This will be described taking the delivery area associated with the store ID “s002” shown in FIG. 4 as an example. When the position indicated by the position information of the delivery destination related to the search request is included in the extended delivery area Ar262, the position information indicates at the timing shown in FIG. 5A (that is, at the time of 6/1 9:19). Since the position is not included in the first delivery area associated with the store ID “s002”, the store s2 with the store ID “s002” is not specified. On the other hand, at the timing shown in FIG. 5B (that is, at the time of 6/1 9:24), the position indicated by the position information is the first delivery area associated with the store ID “s002” (that is, Therefore, the store s2 having the store ID “s002” is specified. That is, in this case, the search processing unit 41b specifies a delivery area that includes the position indicated by the position information included in the search request in the extended delivery area Ar262, and specifies the store s2 associated with the specified delivery area. It will be.
　一方、検索要求に係る配達先の位置情報が示す位置が基準配達エリアAr190内に含まれる場合、図５（Ｂ）に示すタイミングでは、当該位置情報が示す位置は、店舗ＩＤ“s002”に対応付けられた１回目の配達エリア（つまり、配達リソースＩＤ“R012”に対応付けられた配達エリア）に含まれるので、店舗ＩＤ“s002”の店舗s2は特定される。しかし、図６（Ａ）に示すタイミング（つまり、6/1 9:26の時点）では、当該位置情報が示す位置は、店舗ＩＤ“s002”に対応付けられた１回目の配達エリアに含まれない（配達リソースＩＤ“R011”に対応付けられた配達エリアと、配達リソースＩＤ“R012”に対応付けられた配達エリアとの何れにも含まれない）ので、店舗ＩＤ“s002”の店舗s2は特定されなくてよい。ただし、この場合、当該位置情報が示す位置は、店舗ＩＤ“s002”に対応付けられた２回目の配達エリアに含まれるとして、当該店舗ＩＤ“s002”の店舗s2は特定されてもよい。 On the other hand, when the position indicated by the position information of the delivery destination related to the search request is included in the reference delivery area Ar190, the position indicated by the position information corresponds to the store ID “s002” at the timing shown in FIG. Since it is included in the attached first delivery area (that is, the delivery area associated with the delivery resource ID “R012”), the store s2 with the store ID “s002” is specified. However, at the timing shown in FIG. 6A (that is, at the time of 6/1 9:26), the position indicated by the position information is included in the first delivery area associated with the store ID “s002”. The store s2 with the store ID “s002” is not included in any of the delivery area associated with the delivery resource ID “R011” and the delivery area associated with the delivery resource ID “R012”. It does not have to be specified. However, in this case, the store s2 having the store ID “s002” may be specified on the assumption that the position indicated by the position information is included in the second delivery area associated with the store ID “s002”.
　検索結果送信部４１ｃは、検索処理部４１ｂにより特定された店舗（つまり、当該検索によりヒットした店舗）の情報を当該配達先へ配達可能な店舗の情報として表示させる表示データをユーザ端末ＵＴｎへ送信する。この表示データには、当該配達先へ配達可能な店舗の情報が含まれる。 The search result transmission unit 41c transmits, to the user terminal UTn, display data for displaying information on a store specified by the search processing unit 41b (that is, a store hit by the search) as information on a store that can be delivered to the delivery destination. To do. This display data includes information on stores that can be delivered to the delivery destination.
　配達注文取得部４１ｄは、検索結果送信部４１ｃにより配達先へ配達可能な店舗の情報が表示されたユーザ端末ＵＴｎから通信部１を介して受信された、商品の配達注文（配達注文情報）を示す配達要求を取得する。当該配達要求の受信により、当該配達要求が示す配達注文が受け付けられる。当該配達注文には、例えば、配達注文に係る商品の配達先の位置情報、当該商品の商品ＩＤ、数量、支払総額、当該商品の配達注文先となる店舗の店舗ＩＤ、注文者の氏名、及び注文者の電話番号が含まれる。注文者により配達希望時刻が指定された場合（例えば、店舗の検索時に指定された場合）、当該配達注文には配達希望時刻に含まれる。なお、配達注文取得部４１ｄは、１つずつ配達注文を取得するのではなく、配達先の位置が異なる複数の配達注文を纏めて取得してもよい。 The delivery order acquisition unit 41d receives a delivery order (delivery order information) of a product received via the communication unit 1 from the user terminal UTn on which information on a store that can be delivered to the delivery destination is displayed by the search result transmission unit 41c. Get the delivery request shown. By receiving the delivery request, the delivery order indicated by the delivery request is accepted. The delivery order includes, for example, the location information of the delivery destination of the product related to the delivery order, the product ID of the product, the quantity, the total payment amount, the store ID of the store that is the delivery order destination of the product, the name of the orderer, and Contains the orderer's phone number. When the desired delivery time is designated by the orderer (for example, designated when searching for a store), the delivery order is included in the desired delivery time. The delivery order acquisition unit 41d may acquire a plurality of delivery orders with different delivery destination positions, instead of acquiring delivery orders one by one.
　配達注文処理部４１ｅは、配達注文取得部４１ｄにより取得された配達注文に含まれる店舗ＩＤに対応付けられた配達エリアのうち、当該配達注文に含まれる配達先の位置情報が示す位置を含む配達エリア、及び当該配達エリアに対応付けられた配達リソースＩＤを注文情報データベース２４から特定する。 The delivery order processing unit 41e includes the delivery indicated by the location information of the delivery destination included in the delivery order in the delivery area associated with the store ID included in the delivery order acquired by the delivery order acquisition unit 41d. The area and the delivery resource ID associated with the delivery area are specified from the order information database 24.
　配達注文処理部４１ｅは、特定した配達リソースＩＤに対応付けられた配達エリアに対して、当該配達注文を割り当てる。この割り当て処理において、配達注文処理部４１ｅは、当該配達注文の注文番号、注文日時、出発予定時刻、配達先、配達予定時刻、商品ＩＤ、数量、支払総額、注文者の氏名、及び注文者の電話番号等の情報（以下、「注文確定情報」という）を、上記特定した配達リソースＩＤに対応付けて注文情報データベース２４に格納する。 The delivery order processing unit 41e assigns the delivery order to the delivery area associated with the identified delivery resource ID. In this allocation process, the delivery order processing unit 41e includes the order number of the delivery order, the order date and time, the scheduled departure time, the delivery destination, the estimated delivery time, the product ID, the quantity, the total payment amount, the name of the orderer, and the orderer's name. Information such as a telephone number (hereinafter referred to as “order confirmation information”) is stored in the order information database 24 in association with the identified delivery resource ID.
　ここで、配達注文の注文番号は、上記割り当て処理において発行される。注文日時は、例えば配達要求の受信日時である。出発予定時刻は、例えば、注文日時から商品の配達準備が完了する時刻として自動的に算出されてもよいし、当該配達注文に含まれる店舗ＩＤに対応する店舗の管理者により指定され当該店舗の店舗端末ＳＴｍから受信されてもよい。配達予定時刻は、例えば、配達元から配達先までの距離（配達経路の距離）、及び配達車の法定速度等から算出される。注文者により配達希望時刻が指定された場合（例えば、店舗の検索時に指定された場合）、当該配達希望時刻が配達予定時刻となり、出発予定時刻は、当該配達予定時刻から逆算される。なお、注文者により配達希望時刻が指定された場合、配達注文がまだ割り当てられていない配達リソースに対して配達注文が割り当てられることになる。 Here, the order number of the delivery order is issued in the above allocation process. The order date and time is, for example, the date and time when a delivery request is received. For example, the scheduled departure time may be automatically calculated from the order date and time as the time when the preparation for delivery of the product is completed, or specified by the manager of the store corresponding to the store ID included in the delivery order. You may receive from store terminal STm. The scheduled delivery time is calculated from, for example, the distance from the delivery source to the delivery destination (delivery route distance), the legal speed of the delivery vehicle, and the like. When the desired delivery time is designated by the orderer (for example, designated at the time of searching for a store), the desired delivery time becomes the scheduled delivery time, and the scheduled departure time is calculated backward from the scheduled delivery time. When the desired delivery time is designated by the orderer, a delivery order is assigned to a delivery resource to which a delivery order has not yet been assigned.
　また、配達注文処理部４１ｅは、注文情報データベース２４に配達リソースＩＤに対応付けられて格納された注文確定情報を、上記配達注文に含まれる店舗ＩＤに対応する店舗の店舗端末ＳＴｍ（セッション継続中の店舗端末ＳＴｍ）へ送信する。これにより、店舗は当該配達注文された商品の配達を実行することになる。なお、配達注文処理部４１ｅは、特定された配達エリアに対応付けられた店舗の電子メールアドレス宛に注文確定情報を送信してもよい。 Further, the delivery order processing unit 41e stores the order confirmation information stored in the order information database 24 in association with the delivery resource ID, at the store terminal STm of the store corresponding to the store ID included in the delivery order (continuing session). To the store terminal STm). As a result, the store executes the delivery of the product ordered for delivery. The delivery order processing unit 41e may send the order confirmation information to the e-mail address of the store associated with the specified delivery area.
　配達エリア決定部４１ｆは、上述した配達条件を満たす新たな配達エリアを決定する。特に、図５（Ｂ）に示すように、配達エリア決定部４１ｆは、配達注文取得部４１ｄにより取得された配達注文に含まれる配達先Ｄ11の位置情報が示す位置を基準として、配達注文処理部４１ｅにより特定された配達エリア（例えば、基準配達エリアAr151～Ar250）外の拡張配達エリアであって当該配達条件を満たす拡張配達エリアAr261～Ar269を少なくとも含む新たな配達エリアを決定する。ここで、配達条件を満たす拡張配達エリアAr261～Ar269は、例えば、配達先Ｄ11から当該配達条件として設定された配達許容時間内に配達可能なエリアとして特定される。これにより、店舗側とって効率的で、且つ、ユーザにとって利便性の高い配達エリアを決定することができる。このようなエリアは、例えば配達先Ｄ11から配達経路上を法定速度で移動したときに、当該配達先Ｄ11から配達許容時間内に到達可能な範囲として特定することができる。 The delivery area determination unit 41f determines a new delivery area that satisfies the delivery conditions described above. In particular, as shown in FIG. 5B, the delivery area determination unit 41f uses the delivery order processing unit 41f based on the position indicated by the location information of the delivery destination D11 included in the delivery order acquired by the delivery order acquisition unit 41d. A new delivery area that is at least the extended delivery area outside the delivery area specified by 41e (for example, the standard delivery areas Ar151 to Ar250) and including the extended delivery areas Ar261 to Ar269 that satisfy the delivery conditions is determined. Here, the extended delivery areas Ar261 to Ar269 satisfying the delivery conditions are specified as areas that can be delivered within the delivery allowable time set as the delivery conditions from the delivery destination D11, for example. This makes it possible to determine a delivery area that is efficient for the store and highly convenient for the user. Such an area can be specified as, for example, a range that can be reached from the delivery destination D11 within the allowable delivery time when moving on the delivery route at a legal speed.
　また、配達エリア決定部４１ｆは、配達注文処理部４１ｅにより特定された配達エリア外の拡張配達エリアのうち、当該拡張配達エリアの外縁部分から配達条件として設定された距離（例えば、２０ｍ～５０ｍ）内の拡張配達エリアを、当該配達条件を満たす拡張配達エリアとして新たな配達エリアを決定してもよい。これにより、配達許容時間内に配達可能なエリアを新たな配達エリアとして決定する場合に比べて、新たな配達エリアを決定するための処理負荷（ＣＰＵ負荷）を低減することができる。この場合において、配達エリア決定部４１ｆは、配達注文処理部４１ｅにより特定された配達エリアのうち、当該配達エリアの外縁から所定距離（例えば、１００ｍ）までのエリア内に、配達先の位置情報が示す位置が含まれる場合に限り、拡張配達エリアを少なくとも含む新たな配達エリアを決定するとよい。これにより、より一層、システム制御部４の処理負荷を低減することができ、且つ、より迅速な処理を実現することができる。図８（Ａ）は、配達エリアの外縁Ｅｄから所定距離Ｄまでの配達エリア内に、配達先Ｄ15の位置情報が示す位置が含まれる場合の概念図である。この場合に決定される配達エリア（斜線部）には、拡張配達エリアAr260～Ar270が含まれている。一方、図８（Ｂ）は、配達エリアの外縁Ｅｄから所定距離Ｄまでの配達エリア内に、配達先Ｄ16の位置情報が示す位置が含まれない場合の概念図である。この場合に決定される配達エリア（斜線部）には、拡張配達エリアは含まれていない。 The delivery area determination unit 41f also sets a distance (for example, 20 m to 50 m) set as a delivery condition from the outer edge portion of the extended delivery area among the extended delivery areas specified by the delivery order processing unit 41e. A new delivery area may be determined as an extended delivery area satisfying the delivery condition. As a result, the processing load (CPU load) for determining a new delivery area can be reduced as compared with a case where an area that can be delivered within the allowable delivery time is determined as a new delivery area. In this case, the delivery area determination unit 41f has the delivery destination position information in an area from the outer edge of the delivery area to a predetermined distance (for example, 100 m) among the delivery areas specified by the delivery order processing unit 41e. Only when the indicated position is included, a new delivery area including at least the extended delivery area may be determined. Thereby, the processing load of the system control unit 4 can be further reduced, and more rapid processing can be realized. FIG. 8A is a conceptual diagram when the position indicated by the position information of the delivery destination D15 is included in the delivery area from the outer edge Ed of the delivery area to the predetermined distance D. FIG. The delivery area (shaded area) determined in this case includes extended delivery areas Ar260 to Ar270. On the other hand, FIG. 8B is a conceptual diagram when the position indicated by the position information of the delivery destination D16 is not included in the delivery area from the outer edge Ed of the delivery area to the predetermined distance D. The delivery area (shaded area) determined in this case does not include the extended delivery area.
　なお、配達注文取得部４１ｄにより配達先の位置が異なる複数の配達注文が取得された場合、配達注文処理部４１ｅは、それぞれの配達先の位置情報が示す位置を含む配達エリアを特定する。そして、配達エリア決定部４１ｆは、配達注文処理部４１ｅにより特定された配達エリア外の拡張配達エリアのうち、何れかの位置情報（例えば、配達元から最も距離が長い配達先の位置情報）が示す位置を基準として、上記配達条件を満たす拡張配達エリアを少なくとも含む新たな配達エリアを決定することになる。これにより、新たな配達エリアを決定するための処理負荷（ＣＰＵ負荷）を低減することができる。 When a plurality of delivery orders with different delivery destination positions are acquired by the delivery order acquisition unit 41d, the delivery order processing unit 41e specifies a delivery area including the position indicated by the location information of each delivery destination. Then, the delivery area determination unit 41f has any location information (for example, location information of the delivery destination having the longest distance from the delivery source) out of the extended delivery area specified by the delivery order processing unit 41e. A new delivery area including at least the extended delivery area that satisfies the delivery condition is determined based on the indicated position. Thereby, the processing load (CPU load) for determining a new delivery area can be reduced.
　配達エリア更新部４１ｇは、配達エリア決定部４１ｆにより決定された新たな配達エリアにより、注文情報データベース２４により格納された配達エリアを更新（つまり、新たな配達エリアで上書き）する。これにより、図５～図７に示すように、配達エリアが配達注文に応じて変化していくことになる。このように、商品の配達注文を受け付ける配達エリアが新たな配達エリアに更新されることで、その後の配達注文に含まれる位置情報が示す位置が拡張配達エリアに含まれる場合であっても当該配達注文を受け付けることが可能となる。また、その後の検索要求に含まれる位置情報が示す位置が拡張配達エリアに含まれる場合であっても、当該検索要求に応じた検索結果として、当該拡張配達エリアに含まれる配達先へ配達可能な店舗の情報をユーザ端末ＵＴｎに表示させ、ユーザ端末ＵＴｎのユーザに提示することができる。 The delivery area update unit 41g updates the delivery area stored in the order information database 24 with the new delivery area determined by the delivery area determination unit 41f (that is, overwrites it with the new delivery area). Accordingly, as shown in FIGS. 5 to 7, the delivery area changes according to the delivery order. In this way, the delivery area that accepts the delivery order of the product is updated to a new delivery area, so that the delivery indicated by the location information included in the subsequent delivery order is included in the extended delivery area. Orders can be accepted. Further, even when the position indicated by the position information included in the subsequent search request is included in the extended delivery area, the search result corresponding to the search request can be delivered to the delivery destination included in the extended delivery area. Store information can be displayed on the user terminal UTn and presented to the user of the user terminal UTn.
　また、配達エリア更新部４１ｇは、配達物を配達するために配達元から出発する時刻（出発予定時刻）の所定時間（例えば、１分程度）前に、注文情報データベース２４に格納されている更新後の配達エリアを基準配達エリア（最初の配達エリア）に更新する。これにより、上記拡張配達エリアに含まれる配達先への配達注文を一定時間に限り受け付けるように制御することができる。例えば、図４に示すように、配達リソースＩＤ“R011”に対応付けられた１回目の配達エリアが、当該配達リソースＩＤ“R011”に対応付けられた２回目の配達エリア（基準配達エリア）に更新される。 In addition, the delivery area update unit 41g updates the data stored in the order information database 24 before a predetermined time (for example, about 1 minute) before the time of departure from the delivery source (scheduled departure time) to deliver the delivery. The subsequent delivery area is updated to the reference delivery area (first delivery area). As a result, it is possible to control to accept a delivery order to a delivery destination included in the extended delivery area only for a certain period of time. For example, as shown in FIG. 4, the first delivery area associated with the delivery resource ID “R011” becomes the second delivery area (reference delivery area) associated with the delivery resource ID “R011”. Updated.
［２．配達支援システムＳの動作］
　次に、図９等を参照して、本実施形態に係る配達支援システムＳの動作について説明する。図９は、配達支援システムＳの動作の一例を示すシーケンス図である。 [2. Operation of delivery support system S]
Next, with reference to FIG. 9 etc., operation | movement of the delivery assistance system S which concerns on this embodiment is demonstrated. FIG. 9 is a sequence diagram illustrating an example of the operation of the delivery support system S.
　図９において、ユーザ端末ＵＴｎ（例えば、ユーザ端末ＵＴ１）の制御部は、ユーザの操作に応じて、アプリケーションまたはブラウザにより、店舗検索画面の表示データの送信要求をネットワークＮＷを介して情報提供サーバＳＡへ送信する（ステップＳ１）。店舗検索画面は、ユーザにより指定された配達先へ商品を配達可能な店舗を検索するための画面である。情報提供サーバＳＡのシステム制御部４は、ユーザ端末ＵＴｎからの送信要求を通信部１を介して受信する。そして、システム制御部４は、受信された送信要求に応じて、店舗検索画面の表示データ（例えば、店舗検索画面のＷｅｂページのデータ）を記憶部２から取得し、取得した表示データをネットワークＮＷを介してユーザ端末ＵＴｎへ送信する（ステップＳ２）。 In FIG. 9, the control unit of the user terminal UTn (for example, the user terminal UT1) sends a request for transmitting display data of the store search screen to the information providing server SA via the network NW by an application or a browser according to a user operation. (Step S1). The store search screen is a screen for searching for a store that can deliver a product to a delivery destination designated by the user. The system control unit 4 of the information providing server SA receives a transmission request from the user terminal UTn via the communication unit 1. Then, in response to the received transmission request, the system control unit 4 acquires store search screen display data (for example, Web page data of the store search screen) from the storage unit 2, and acquires the acquired display data in the network NW. To the user terminal UTn (step S2).
　ユーザ端末ＵＴｎの制御部は、情報提供サーバＳＡから送信された、店舗検索画面の表示データを通信部を介して受信すると、当該店舗検索画面を表示する（ステップＳ３）。図１０（Ａ）は、店舗検索画面の一例を示す図である。図１０（Ａ）に示す店舗検索画面には、配達先指定欄５１、検索ボタン５２、及びＧＰＳ取得ボタン５３等が設けられている。ユーザは操作部を操作して、配達先指定欄５１に配達先の住所（例えば、ユーザの居住地の住所）を入力することができる。配達先指定欄５１には、ユーザにより過去に指定された配達先の住所が選択可能に一覧表示（プルダウン表示）されてもよく、この場合、一覧表示から選択された配達先の住所が配達先指定欄５１に入力、表示される。配達先指定欄５１に配達先の住所が表示されている状態で、ユーザが操作部を操作して検索ボタン５２を指定（例えば、マウスでクリック、或いは指でタップ）すると、ユーザ端末ＵＴｎの制御部は、配達先の位置情報（この場合、住所）を含む検索要求をネットワークＮＷを介して情報提供サーバＳＡへ送信する（ステップＳ４）。なお、ユーザ端末ＵＴｎがＧＰＳ受信部を備える場合、ユーザが操作部を操作してＧＰＳ取得ボタン５３を指定することで、ユーザ端末ＵＴｎの制御部は、ＧＰＳ受信部により取得された経度及び緯度を、配達先の位置情報として含む検索要求を情報提供サーバＳＡへ送信する。その他、配達先の位置情報は、郵便番号等から指定することもできる。検索要求に含まれる配達先の位置情報は、例えば、ユーザ端末ＵＴｎと情報提供サーバＳＡとのセッション継続中、ユーザ端末ＵＴｎの制御部により保持される。或いは、検索要求に含まれる配達先の位置情報は、ユーザ端末ＵＴｎと情報提供サーバＳＡとのセッション継続中、情報提供サーバＳＡのシステム制御部４により保持される。また、店舗検索画面には、ユーザが配達希望時刻を検索条件として指定できる配達希望時刻指定欄が設けられてもよい。この場合、ユーザにより配達希望時刻指定欄で指定された配達希望時刻は、上記配達先の位置情報と共に検索要求に含まれて情報提供サーバＳＡへ送信される。 When the control unit of the user terminal UTn receives the display data of the store search screen transmitted from the information providing server SA via the communication unit, the control unit displays the store search screen (step S3). FIG. 10A is a diagram illustrating an example of a store search screen. The store search screen shown in FIG. 10A includes a delivery destination designation field 51, a search button 52, a GPS acquisition button 53, and the like. The user can input the address of the delivery destination (for example, the address of the user's residence) in the delivery destination designation field 51 by operating the operation unit. The delivery destination designation field 51 may display a list (pull-down display) of addresses of delivery destinations specified in the past by the user. In this case, the delivery destination address selected from the list display is the delivery destination. It is input and displayed in the designation column 51. When the address of the delivery destination is displayed in the delivery destination designation field 51 and the user designates the search button 52 by operating the operation unit (for example, clicking with a mouse or tapping with a finger), the user terminal UTn is controlled. The section transmits a search request including location information (address in this case) of the delivery destination to the information providing server SA via the network NW (step S4). When the user terminal UTn includes a GPS receiving unit, the user operates the operation unit and designates the GPS acquisition button 53, so that the control unit of the user terminal UTn determines the longitude and latitude acquired by the GPS receiving unit. Then, a search request including the delivery destination position information is transmitted to the information providing server SA. In addition, the location information of the delivery destination can also be designated from a zip code or the like. For example, the location information of the delivery destination included in the search request is held by the control unit of the user terminal UTn while the session between the user terminal UTn and the information providing server SA is continued. Alternatively, the location information of the delivery destination included in the search request is held by the system control unit 4 of the information providing server SA while the session between the user terminal UTn and the information providing server SA is continued. Further, the store search screen may be provided with a desired delivery time designation field in which the user can designate the desired delivery time as a search condition. In this case, the desired delivery time specified by the user in the desired delivery time designation field is included in the search request together with the location information of the delivery destination and transmitted to the information providing server SA.
　情報提供サーバＳＡのシステム制御部４（検索要求受信部４１ａ）は、ユーザ端末ＵＴｎからの検索要求を通信部１を介して受信する。そして、システム制御部４（検索処理部４１ｂ）は、受信された検索要求に応じて、当該検索要求に係る配達先の位置情報が示す配達先へ商品を配達可能な店舗を検索する。すなわち、システム制御部４（検索処理部４１ｂ）は、当該検索要求に係る配達先の位置情報が示す位置を含む配達エリアを注文情報データベース２４から特定する（ステップＳ５）。ここで、システム制御部４（検索処理部４１ｂ）は、当該配達先の位置情報が住所を示す場合、当該住所を経度及び緯度に対応する座標（x,y）に変換した上で、当該座標が含まれる配達エリアを特定する。ただし、配達エリアは住所（例えば、Ｘ丁目Ｙ番地）で示されてもよく、この場合、システム制御部４は、当該配達先の住所のままで、当該住所が含まれる配達エリアを特定してもよい。なお、当該配達先の位置情報が示す位置を含む配達エリアは複数特定される場合もある。また、システム制御部４は、ユーザ端末ＵＴｎと情報提供サーバＳＡとのセッション継続中、特定された配達エリアを保持してもよい。そして、システム制御部４（検索処理部４１ｂ）は、ステップＳ５で特定された配達エリアに対応付けられた店舗ＩＤを特定する（ステップＳ６）。 The system control unit 4 (search request receiving unit 41a) of the information providing server SA receives a search request from the user terminal UTn via the communication unit 1. In response to the received search request, the system control unit 4 (search processing unit 41b) searches for a store that can deliver the product to the delivery destination indicated by the location information of the delivery destination related to the search request. That is, the system control unit 4 (search processing unit 41b) specifies a delivery area including the position indicated by the location information of the delivery destination related to the search request from the order information database 24 (step S5). Here, when the position information of the delivery destination indicates an address, the system control unit 4 (search processing unit 41b) converts the address into coordinates (x, y) corresponding to longitude and latitude, and then coordinates Identify delivery areas that contain However, the delivery area may be indicated by an address (for example, X address Y), and in this case, the system control unit 4 specifies the delivery area including the address while keeping the address of the delivery destination. Also good. A plurality of delivery areas including the position indicated by the location information of the delivery destination may be specified. Further, the system control unit 4 may hold the specified delivery area while the session between the user terminal UTn and the information providing server SA is continued. Then, the system control unit 4 (search processing unit 41b) specifies the store ID associated with the delivery area specified in step S5 (step S6).
　なお、上記検索要求に配達希望時刻が含まれる場合、システム制御部４（検索処理部４１ｂ）は、上記配達先へ当該配達希望時刻に商品を配達可能な店舗を検索する。すなわち、システム制御部４（検索処理部４１ｂ）は、当該検索要求に係る配達先の位置情報が示す位置を含む配達エリアに対応付けられた店舗ＩＤであって、当該配達先へ当該配達希望時刻に商品を配達可能な店舗の店舗ＩＤを注文情報データベース２４から特定する。例えば、当該配達先の位置情報が示す位置を含む配達エリアが、配達注文がまだ割り当てられていない配達リソースに対応する配達エリア（つまり、基準配達エリア）である場合、システム制御部４（検索処理部４１ｂ）は、当該検索要求に含まれる配達希望時刻が、現在時刻から所定時間（例えばデフォルト設定されたお届け時間）後の時刻であるか否かを判定する。そして、システム制御部４（検索処理部４１ｂ）は、上記配達希望時刻が、現在時刻から所定時間後の時刻であると判定した場合、当該配達エリアに対応付けられた店舗ＩＤを、当該配達先へ当該配達希望時刻に商品を配達可能な店舗の店舗ＩＤとして特定する。一方、当該配達先の位置情報が示す位置を含む配達エリアが、配達注文が既に割り当てられた配達リソースに対応する配達エリアである場合、システム制御部４（検索処理部４１ｂ）は、当該検索要求に含まれる配達希望時刻が、既に割り当てられた配達注文の配達予定時刻（例えば最も遅い配達予定時刻）から上記配達許容時間までの間に含まれるか否かを判定する。そして、システム制御部４（検索処理部４１ｂ）は、上記配達希望時刻が、上記配達予定時刻から上記配達許容時間までの間に含まれると判定した場合、当該配達エリアに対応付けられた店舗ＩＤを、当該配達先へ当該配達希望時刻に商品を配達可能な店舗の店舗ＩＤとして特定する。 When the desired delivery time is included in the search request, the system control unit 4 (search processing unit 41b) searches for a store that can deliver the product to the delivery destination at the desired delivery time. That is, the system control unit 4 (search processing unit 41b) is a store ID associated with the delivery area including the position indicated by the location information of the delivery destination related to the search request, and the delivery desired time to the delivery destination. The store ID of the store that can deliver the product is specified from the order information database 24. For example, when the delivery area including the position indicated by the location information of the delivery destination is a delivery area (that is, a reference delivery area) corresponding to a delivery resource to which a delivery order has not yet been assigned, the system control unit 4 (search processing The unit 41b) determines whether or not the desired delivery time included in the search request is a time after a predetermined time (for example, default delivery time) from the current time. When the system control unit 4 (search processing unit 41b) determines that the desired delivery time is a time after a predetermined time from the current time, the system control unit 4 (search processing unit 41b) sets the store ID associated with the delivery area to the delivery destination. The store ID of the store that can deliver the product at the desired delivery time is specified. On the other hand, when the delivery area including the position indicated by the delivery destination location information is a delivery area corresponding to a delivery resource to which a delivery order has already been assigned, the system control unit 4 (search processing unit 41b) It is determined whether or not the desired delivery time included in is included between the scheduled delivery time of the already assigned delivery order (for example, the latest scheduled delivery time) and the allowable delivery time. When the system control unit 4 (search processing unit 41b) determines that the desired delivery time is included between the scheduled delivery time and the allowable delivery time, the store ID associated with the delivery area is determined. Is specified as the store ID of the store that can deliver the product to the delivery destination at the desired delivery time.
　次いで、システム制御部４（検索処理部４１ｂ）は、ステップＳ６で特定された店舗ＩＤに対応する店舗（つまり、検索によりヒットした店舗）の情報（店舗情報データベース２２または注文情報データベース２４に格納されている情報）に基づいて、ステップＳ５で特定された配達エリアにおいて上記検索要求に係る配達先（つまり、当該検索要求に含まれる位置情報が示す位置）に配達可能な配達可能時間を決定する（ステップＳ７）。例えば、ステップＳ５で特定された配達エリアが、配達注文がまだ割り当てられていない配達リソースに対応する配達エリア（つまり、基準配達エリア）である場合、システム制御部４（検索処理部４１ｂ）は、例えば、デフォルト設定されたお届け時間（例えば、４０分）を上記配達可能時間として決定する。なお、上記検索要求に配達希望時刻が含まれる場合のステップＳ６において当該配達先へ当該配達希望時刻に商品を配達可能な店舗の店舗ＩＤが特定された場合、システム制御部４（検索処理部４１ｂ）は、当該検索要求に含まれる配達希望時刻を上記配達可能時間として決定する。 Next, the system control unit 4 (search processing unit 41b) stores the information (store information database 22 or order information database 24) of the store corresponding to the store ID specified in step S6 (that is, the store hit by the search). Based on the information), a deliverable time that can be delivered to the delivery destination related to the search request (that is, the position indicated by the position information included in the search request) in the delivery area specified in step S5 is determined ( Step S7). For example, when the delivery area identified in step S5 is a delivery area corresponding to a delivery resource to which a delivery order has not yet been assigned (that is, a reference delivery area), the system control unit 4 (search processing unit 41b) For example, a default delivery time (for example, 40 minutes) is determined as the delivery possible time. When the store ID of a store that can deliver the product to the delivery destination at the desired delivery time is specified in step S6 when the desired delivery time is included in the search request, the system control unit 4 (search processing unit 41b). ) Determines the desired delivery time included in the search request as the deliverable time.
　一方、ステップＳ５で特定された配達エリアが、配達注文が既に割り当てられた配達リソースに対応する配達エリアである場合、システム制御部４（検索処理部４１ｂ）は、先ず、当該配達エリアに対応付けられ、且つ、現在時刻に最も近い注文日時に対応付けられた配達先（以下、「確定配達先」という）及び配達予定時刻（以下、「確定配達先への配達予定時刻」という）を注文情報データベース２４から特定する。そして、システム制御部４（検索処理部４１ｂ）は、上記確定配達先から上記検索要求に係る配達先までに要する時間を上記確定配達先への配達予定時刻に加算することで上記配達可能時間（配達可能時刻）として決定する。ここで、上記確定配達先から上記検索要求に係る配達先までに要する時間は、例えば、上記確定配達先から上記検索要求に係る配達先までの距離（配達経路の距離）、及び配達車の法定速度等から算出される。なお、システム制御部４（検索処理部４１ｂ）は、配達元から上記確定配達先までの配達経路上の地点から上記検索要求に係る配達先までに要する時間を、上記確定配達先への配達予定時刻に加算することで上記配達可能時間として決定してもよい。また、上記検索要求に配達希望時刻が含まれる場合のステップＳ６において当該配達先へ当該配達希望時刻に商品を配達可能な店舗の店舗ＩＤが特定された場合、システム制御部４（検索処理部４１ｂ）は、当該検索要求に含まれる配達希望時刻を上記配達可能時間として決定する。 On the other hand, if the delivery area identified in step S5 is a delivery area corresponding to a delivery resource to which a delivery order has already been assigned, the system control unit 4 (search processing unit 41b) first associates the delivery area with the delivery area. And the delivery address (hereinafter referred to as “confirmed delivery destination”) and the scheduled delivery time (hereinafter referred to as “delivery scheduled delivery time to the confirmed delivery destination”) associated with the order date and time closest to the current time. It is specified from the database 24. Then, the system control unit 4 (search processing unit 41b) adds the time required from the confirmed delivery destination to the delivery destination according to the search request to the scheduled delivery time to the confirmed delivery destination (the delivery possible time ( (Delivery time). Here, the time required from the confirmed delivery destination to the delivery destination according to the search request is, for example, the distance from the confirmed delivery destination to the delivery destination according to the search request (the distance of the delivery route), and the legality of the delivery vehicle. Calculated from speed and the like. The system control unit 4 (search processing unit 41b) schedules the time required from the point on the delivery route from the delivery source to the final delivery destination to the delivery destination according to the search request to the final delivery destination. The delivery time may be determined by adding to the time. If the store ID of a store that can deliver the product to the delivery destination at the desired delivery time is specified in step S6 when the desired delivery time is included in the search request, the system control unit 4 (search processing unit 41b). ) Determines the desired delivery time included in the search request as the deliverable time.
　次いで、システム制御部４（検索結果送信部４１ｃ）は、ステップＳ６で特定された店舗ＩＤに対応する店舗の情報を当該配達先へ配達可能な店舗の情報として表示させる表示データ（例えば、店舗選択画面の表示データ）を記憶部２から取得し、取得した表示データをネットワークＮＷを介してユーザ端末ＵＴｎへ送信する（ステップＳ８）。この店舗の情報には、例えば、店舗ＩＤ、店舗名、商品の広告情報、最低注文金額、利用可能な決済方法、特典、及びステップＳ７で決定された配達可能時間（または配達可能時間を含む所定範囲）が含まれる。例えば、システム制御部４（検索結果送信部４１ｃ）は、ステップＳ５で特定された配達エリアに対応付けられた店舗の情報を上記検索要求に係る配達先へ配達可能な店舗の情報として表示させ、且つ、当該配達先への配達可能時刻を含む所定範囲内に限り配達可能であることを表示させる表示データをユーザ端末ＵＴｎへ送信する。これにより、配達可能時刻を含む所定範囲内に限り、上記拡張配達エリアに含まれる配達先へ配達可能であることをユーザ端末のユーザに把握させることができる。ここで、配達可能時間を含む所定範囲とは、配達可能時刻±α時間であり、このα（例えば、５分）は配達時間誤差として設定される。 Next, the system control unit 4 (search result transmission unit 41c) displays display data (for example, store selection) that displays store information corresponding to the store ID specified in step S6 as store information that can be delivered to the delivery destination. Screen display data) is acquired from the storage unit 2, and the acquired display data is transmitted to the user terminal UTn via the network NW (step S8). The store information includes, for example, a store ID, store name, product advertisement information, minimum order amount, available payment method, privilege, and delivery time determined in step S7 (or delivery time determined in advance). Range). For example, the system control unit 4 (search result transmission unit 41c) displays the store information associated with the delivery area identified in step S5 as the store information that can be delivered to the delivery destination related to the search request, In addition, display data for displaying that delivery is possible only within a predetermined range including the delivery available time to the delivery destination is transmitted to the user terminal UTn. This allows the user of the user terminal to grasp that delivery can be made to the delivery destination included in the extended delivery area only within a predetermined range including delivery available time. Here, the predetermined range including the deliverable time is the deliverable time ± α hours, and this α (for example, 5 minutes) is set as a delivery time error.
　ところで、ステップＳ５において同一の店舗について異なる複数の配達エリアが特定された場合（つまり、検索要求に係る配達先が複数の配達エリアのそれぞれに含まれる場合）、システム制御部４（検索結果送信部４１ｃ）は、例えば、ステップＳ５で特定された複数の配達エリアのうち、最も面積が小さい配達エリアにおいてステップＳ７で決定された配達可能時間を含む所定範囲内に限り配達可能であることを表示させる表示データをユーザ端末ＵＴｎへ送信する。なお、システム制御部４（検索処理部４１ｂ）の検索により店舗がヒットしなかった場合、システム制御部４（検索結果送信部４１ｃ）は、上記配達先へ配達可能な店舗がないことを表示させる表示データをユーザ端末ＵＴｎへ送信することになる。 By the way, when a plurality of different delivery areas are specified for the same store in step S5 (that is, when a delivery destination related to the search request is included in each of the plurality of delivery areas), the system control unit 4 (search result transmission unit) 41c) displays, for example, that delivery is possible only within a predetermined range including the delivery available time determined in step S7 in the delivery area having the smallest area among the plurality of delivery areas specified in step S5. Display data is transmitted to the user terminal UTn. If the store is not hit by the search of the system control unit 4 (search processing unit 41b), the system control unit 4 (search result transmission unit 41c) displays that there is no store that can be delivered to the delivery destination. Display data is transmitted to the user terminal UTn.
　ユーザ端末ＵＴｎの制御部は、情報提供サーバＳＡから送信された、上記検索によりヒットした店舗の情報を表示させる表示データを通信部を介して受信すると、店舗選択画面を表示する（ステップＳ９）。図１０（Ｂ）、及び図１１（Ａ），（Ｂ）は店舗選択画面の一例を示す図である。店舗選択画面には、図１０（Ｂ）、及び図１１（Ａ），（Ｂ）に示すように、絞り込み条件指定部６１、及び店舗情報表示部６２が設けられている。絞り込み条件指定部６１には、絞り込み条件である複数のジャンルのそれぞれに対応するチェックボックス６１１が設けられている。ユーザは操作部を操作して、配達注文対象となる商品のジャンルに対応するチェックボックス６１１にチェックマークを入れることで、絞り込み条件としてジャンル（チェックマークされたジャンル）を指定することができる。そして、チェックボックス６１１にチェックマークが表示されている状態で、ユーザが操作部を操作して絞り込みボタン６１２を指定すると、ユーザ端末ＵＴｎの制御部は、上記指定されたジャンルを絞り込み条件として含む絞り込み要求を、情報提供サーバＳＡへ送信する。なお、絞り込み条件指定部６１において、ユーザが、最低注文金額、及び利用可能な決済方法などを絞り込み条件として指定できるように構成してもよい。また、絞り込み条件指定部６１は、図１０（Ａ）に示す店舗検索画面に設けられてもよい。この場合、ユーザは店舗検索画面において絞り込み条件としてジャンルを指定して絞り込みボタンを指定すると、上記指定されたジャンルを絞り込み条件として含む絞り込み要求が情報提供サーバＳＡへ送信されることになる。 The control unit of the user terminal UTn displays the store selection screen when receiving the display data transmitted from the information providing server SA and displaying the information of the store hit by the search through the communication unit (step S9). FIG. 10B and FIGS. 11A and 11B are diagrams illustrating an example of a store selection screen. In the store selection screen, as shown in FIG. 10B and FIGS. 11A and 11B, a narrowing-down condition designating unit 61 and a store information display unit 62 are provided. The narrowing-down condition specifying unit 61 is provided with check boxes 611 corresponding to each of a plurality of genres that are narrowing-down conditions. The user can designate a genre (checkmarked genre) as a narrowing-down condition by operating the operation unit and putting a checkmark in a check box 611 corresponding to the genre of the product to be delivered. Then, when the user operates the operation unit and designates the narrowing down button 612 while the check mark is displayed in the check box 611, the control unit of the user terminal UTn narrows down including the designated genre as a narrowing condition. The request is transmitted to the information providing server SA. Note that the narrowing-down condition specifying unit 61 may be configured so that the user can specify the minimum order amount and the available settlement methods as the narrowing-down conditions. Further, the narrowing-down condition specifying unit 61 may be provided on the store search screen shown in FIG. In this case, when the user designates a genre as a narrowing condition and designates a narrowing button on the store search screen, a narrowing request including the designated genre as a narrowing condition is transmitted to the information providing server SA.
　情報提供サーバＳＡのシステム制御部４は、ユーザ端末ＵＴｎからの絞り込み要求に応じて、上記検索要求に応じて実行された検索によりヒットした店舗を、当該絞り込み要求に含まれる絞り込み条件により絞り込み（例えば、ピザを販売する店舗に絞り込む）、絞り込んだ店舗の情報を当該配達先へ配達可能な店舗の情報として表示させる表示データをユーザ端末ＵＴｎへ送信する。そして、ユーザ端末ＵＴｎの制御部は、情報提供サーバＳＡから送信された、絞り込まれた店舗の情報が含まれる表示データを受信して店舗選択画面の店舗情報表示部６２の表示内容を更新する。 In response to the narrowing request from the user terminal UTn, the system control unit 4 of the information providing server SA narrows down the stores that have been hit by the search performed in response to the search request by the narrowing condition included in the narrowing request (for example, The display data for displaying the narrowed store information as the store information that can be delivered to the delivery destination is transmitted to the user terminal UTn. Then, the control unit of the user terminal UTn receives the display data including the narrowed store information transmitted from the information providing server SA, and updates the display content of the store information display unit 62 on the store selection screen.
　店舗選択画面の店舗情報表示部６２には、上記検索要求または上記絞り込み要求に応じて情報提供サーバＳＡから送信された表示データに含まれる、配達先へ配達可能な店舗の情報が表示される。なお、情報提供サーバＳＡから上記配達先へ配達可能な店舗がないことを表示させる表示データが送信された場合、店舗情報表示部６２には、上記配達先へ配達可能な店舗がない旨（例えば、該当店舗無し）が表示される。図１０（Ｂ）、及び図１１（Ａ），（Ｂ）の例では、配達先へ配達可能な店舗毎に区切られた表示領域に、それぞれの店舗の情報が表示されている。それぞれの表示領域に表示される店舗の情報には、店舗名、商品の広告情報（画像及びＰＲ）、配達可能時間、最低注文金額、利用可能な決済方法（例えば、現金決済の他、カード決済など）、及び特典が含まれている。 In the store information display section 62 of the store selection screen, information on stores that can be delivered to the delivery destination included in the display data transmitted from the information providing server SA in response to the search request or the narrowing request is displayed. When display data for indicating that there is no store that can be delivered to the delivery destination is transmitted from the information providing server SA, the store information display unit 62 indicates that there is no store that can be delivered to the delivery destination (for example, , No corresponding store) is displayed. In the example of FIG. 10B and FIGS. 11A and 11B, information of each store is displayed in a display area divided for each store that can be delivered to the delivery destination. Store information displayed in each display area includes store name, product advertisement information (image and PR), delivery time, minimum order amount, and available payment methods (for example, card payment in addition to cash payment) Etc.) and benefits.
　ところで、図１０（Ｂ）に示す店舗選択画面は、店舗s2の基準配達エリア内に含まれる配達先（例えば、図５（Ｂ）に示す配達先Ｄ11）がユーザにより指定されたときの店舗選択画面（6/1 9:19の時点の画面）である。そのため、図１０（Ｂ）に示す店舗情報表示部６２には、上記検索によりヒットした店舗s2の情報が表示されている。6/1 9:19の時点における店舗s2の配達エリアは基準配達エリアになっているので（配達注文がまだ受け付けられていない）、店舗s2の配達可能時間として、図１０（Ｂ）に示すように、デフォルト設定されたお届け時間（約４０分）が表示されている。一方、図１１（Ａ），（Ｂ）は、それぞれ、店舗s2の拡張配達エリア内に含まれる配達先（例えば、図６（Ｂ）に示す配達先Ｄ12）がユーザにより指定されたときの店舗選択画面である。6/1 9:19の時点における店舗s2の配達エリアは基準配達エリアになっているので、上記検索により店舗s2はヒットせず、したがって、図１１（Ａ）に示す店舗情報表示部６２には、店舗s2の情報が表示されていない。一方、6/1 9:24の時点における店舗s2の配達エリアは、上述したように基準配達エリア外の拡張配達エリアに拡張されているので、上記検索により店舗s2はヒットし、したがって、図１１（Ｂ）に示す店舗情報表示部６２には、店舗s2の情報が表示されている。また、このときの店舗s2の配達可能時間として、図１１（Ｂ）に示すように、配達可能時刻±α時間（１０時００分～１０時１０分）が表示されている。 By the way, the store selection screen shown in FIG. 10B shows store selection when the delivery destination (for example, delivery destination D11 shown in FIG. 5B) included in the standard delivery area of the store s2 is designated by the user. This is the screen (screen at 6/169: 19). Therefore, the store information display unit 62 shown in FIG. 10B displays information on the store s2 that has been hit by the search. Since the delivery area of the store s2 at 6/1 9:19 is the standard delivery area (the delivery order has not yet been accepted), the delivery possible time of the store s2 is as shown in FIG. The default delivery time (about 40 minutes) is displayed. On the other hand, FIGS. 11A and 11B show stores when the delivery destination (for example, delivery destination D12 shown in FIG. 6B) included in the extended delivery area of the store s2 is designated by the user. It is a selection screen. Since the delivery area of the store s2 at the time of 6/1 に 9:19 is the reference delivery area, the store s2 is not hit by the above search. Therefore, the store information display unit 62 shown in FIG. The information of store s2 is not displayed. On the other hand, since the delivery area of the store s2 at the time of 6/1 9:24 is expanded to the extended delivery area outside the reference delivery area as described above, the store s2 is hit by the above search, and therefore FIG. In the store information display section 62 shown in (B), information on the store s2 is displayed. Further, as the deliverable time of the store s2 at this time, as shown in FIG. 11B, the deliverable time ± α time (10:00 to 10:10) is displayed.
　また、店舗情報表示部６２に表示された画像及び店舗名には、配達注文画面（図示せず）の表示データへのハイパーリンク（ＵＲＬ（Uniform Resource Locator））が設定されている。ユーザが操作部を操作して、注文したい商品を販売する店舗の画像または店舗名を指定すると、ユーザ端末ＵＴｎの制御部は、上記画像または店舗名の指定により選択された店舗の店舗ＩＤを含む閲覧要求を情報提供サーバＳＡへ送信する（ステップＳ１０）。情報提供サーバＳＡのシステム制御部４は、ユーザ端末ＵＴｎからの閲覧要求を通信部１を介して受信する。そして、システム制御部４は、受信された閲覧要求に応じて、当該閲覧要求に含まれる店舗ＩＤにより特定される店舗が販売する商品（配達注文対象となる商品の情報）を表示させる表示データ（例えば、配達注文画面の表示データ）を記憶部２から取得し、取得した表示データをネットワークＮＷを介してユーザ端末ＵＴｎへ送信する（ステップＳ１１）。 In addition, a hyperlink (URL (Uniform Resource Locator)) to display data of a delivery order screen (not shown) is set in the image and store name displayed on the store information display unit 62. When the user operates the operation unit and designates an image or store name of a store that sells the product to be ordered, the control unit of the user terminal UTn includes the store ID of the store selected by the designation of the image or the store name. A browsing request is transmitted to the information providing server SA (step S10). The system control unit 4 of the information providing server SA receives a browsing request from the user terminal UTn via the communication unit 1. Then, in response to the received browsing request, the system control unit 4 displays display data (information on products targeted for delivery order) sold by the store identified by the store ID included in the browsing request ( For example, the display data of the delivery order screen) is acquired from the storage unit 2, and the acquired display data is transmitted to the user terminal UTn via the network NW (step S11).
　ユーザ端末ＵＴｎの制御部は、情報提供サーバＳＡから送信された、当該店舗が販売する商品の情報を表示させる表示データを通信部を介して受信すると、配達注文画面（図示せず）を表示する（ステップＳ１２）。そして、ユーザが配達注文画面または配達注文画面から遷移する画面を通じて注文する商品を選択し注文ボタンを指定すると、ユーザ端末ＵＴｎの制御部は、当該選択された商品の配達注文を示す配達要求を情報提供サーバＳＡへ送信する（ステップＳ１３）。この配達注文には、上述したように、選択された商品の配達先の位置情報、当該商品の商品ＩＤ、数量、支払総額、当該商品の配達注文先となる店舗の店舗ＩＤ、注文者の氏名、及び注文者の電話番号が含まれる。ここで、配達注文に含まれる配達先の位置情報は、上述した店舗検索画面の配達先指定欄で指定され、且つ、ユーザ端末ＵＴｎの制御部により保持された位置情報である。なお、上述したように、検索要求に含まれる配達先の位置情報が、情報提供サーバＳＡのシステム制御部４により保持されている場合、ユーザ端末ＵＴｎから送信される配達注文には、当該配達先の位置情報が含まれなくともよい。この場合、情報提供サーバＳＡのシステム制御部４により保持されている配達先の位置情報は、後述するステップＳ１４において配達注文が記憶部２に記憶される際に当該配達注文に含められることになる。 The control unit of the user terminal UTn displays a delivery order screen (not shown) when receiving the display data transmitted from the information providing server SA and displaying the information on the products sold by the store through the communication unit. (Step S12). When the user selects a product to be ordered through the delivery order screen or a screen that transitions from the delivery order screen and designates an order button, the control unit of the user terminal UTn provides a delivery request indicating a delivery order of the selected product. It transmits to the providing server SA (step S13). As described above, the delivery order includes the location information of the delivery destination of the selected product, the product ID of the product, the quantity, the total payment amount, the store ID of the store that is the delivery order destination of the product, and the name of the orderer. , And the phone number of the orderer. Here, the location information of the delivery destination included in the delivery order is the location information specified by the delivery destination designation field on the store search screen described above and held by the control unit of the user terminal UTn. As described above, when the location information of the delivery destination included in the search request is held by the system control unit 4 of the information providing server SA, the delivery order transmitted from the user terminal UTn includes the delivery destination. May not be included. In this case, the location information of the delivery destination held by the system control unit 4 of the information providing server SA is included in the delivery order when the delivery order is stored in the storage unit 2 in step S14 described later. .
　情報提供サーバＳＡのシステム制御部４は、ユーザ端末ＵＴｎからの配達要求を通信部１を介して受信する。そして、システム制御部４は、受信された配達要求が示す配達注文（配達注文情報）を記憶部２に記憶（蓄積）する（ステップＳ１４）。次いで、システム制御部４は、配達リソースへの割り当て処理の実行契機となったか否かを判定する（ステップＳ１５）。この実行契機は、例えばタイマーにより所定時間（例えば、数分）間隔で到来するように設定される。システム制御部４は、配達リソースへの割り当て処理の実行契機となったと判定した場合（ステップＳ１５：ＹＥＳ）、処理をステップＳ１７へ進める。一方、システム制御部４は、配達リソースへの割り当て処理の実行契機となっていないと判定した場合（ステップＳ１５：ＮＯ）、記憶部２に記憶された配達注文のうち同一の店舗ＩＤを含む配達注文が所定数（例えば、３つ）以上あるか否かを判定する（ステップＳ１６）。これは、配達先の位置が異なる複数の配達注文を纏めて取得するためである。システム制御部４は、同一の店舗ＩＤを含む配達注文が所定数以上あると判定した場合（ステップＳ１６：ＹＥＳ）、処理をステップＳ１７へ進める。一方、システム制御部４は、同一の店舗ＩＤを含む配達注文が所定数以上ないと判定した場合（ステップＳ１６：ＮＯ）、処理を終了し、要求受信待ちとなる。 The system control unit 4 of the information providing server SA receives a delivery request from the user terminal UTn via the communication unit 1. Then, the system control unit 4 stores (accumulates) the delivery order (delivery order information) indicated by the received delivery request in the storage unit 2 (step S14). Next, the system control unit 4 determines whether or not the execution process of the allocation process to the delivery resource has been triggered (Step S15). This execution trigger is set to arrive at a predetermined time (for example, several minutes) interval by a timer, for example. If the system control unit 4 determines that the execution process of the allocation process to the delivery resource is triggered (step S15: YES), the system control unit 4 advances the process to step S17. On the other hand, when the system control unit 4 determines that it is not an opportunity to execute the allocation process to the delivery resource (step S15: NO), the delivery including the same store ID among the delivery orders stored in the storage unit 2 It is determined whether there are more than a predetermined number (for example, three) of orders (step S16). This is because a plurality of delivery orders with different delivery destination positions are acquired together. If the system control unit 4 determines that there are a predetermined number or more of delivery orders including the same store ID (step S16: YES), the process proceeds to step S17. On the other hand, if the system control unit 4 determines that there are not more than a predetermined number of delivery orders including the same store ID (step S16: NO), the system control unit 4 ends the process and waits for receiving a request.
　ステップＳ１７では、システム制御部４（配達注文取得部４１ｄ）は、ステップＳ１４で記憶された全ての配達注文を取得（ＲＡＭの作業領域に読み込む）する。なお、ステップＳ１７で取得された配達注文は削除される。次いで、システム制御部４（配達注文処理部４１ｅ）は、ステップＳ１７で取得された配達注文に含まれる店舗ＩＤに対応付けられた配達エリアのうち、当該配達注文に含まれる配達先の位置情報が示す位置を含む配達エリア、及び当該配達エリアに対応付けられた配達リソースＩＤを注文情報データベース２４から特定する（ステップＳ１８）。ここで、当該配達先の位置情報が示す位置を含む配達エリアには、上記ステップＳ５で特定され、保持された配達エリアが利用されてもよい。また、配達先の位置情報が示す位置を含む配達エリアが複数ある場合、例えば、最も面積が小さい配達エリア、及び当該配達エリアに対応付けられた配達リソースＩＤが特定されるとよい。これにより、配達リソースを有効に活用することができる。なお、ステップＳ１７で複数の配達注文が取得された場合、システム制御部４（配達注文処理部４１ｅ）は、それぞれの配達注文に含まれる位置情報が示す位置を含む配達エリア、及び当該配達エリアに対応付けられた配達リソースＩＤを、配達注文毎に特定することになる。 In step S17, the system control unit 4 (delivery order acquisition unit 41d) acquires (reads into the RAM work area) all the delivery orders stored in step S14. Note that the delivery order acquired in step S17 is deleted. Next, the system control unit 4 (delivery order processing unit 41e) has the location information of the delivery destination included in the delivery order in the delivery area associated with the store ID included in the delivery order acquired in step S17. A delivery area including the indicated position and a delivery resource ID associated with the delivery area are specified from the order information database 24 (step S18). Here, for the delivery area including the position indicated by the location information of the delivery destination, the delivery area specified and held in step S5 may be used. Further, when there are a plurality of delivery areas including the position indicated by the delivery destination position information, for example, the delivery area having the smallest area and the delivery resource ID associated with the delivery area may be specified. Thereby, delivery resources can be used effectively. When a plurality of delivery orders are acquired in step S17, the system control unit 4 (delivery order processing unit 41e) includes a delivery area including the position indicated by the location information included in each delivery order, and the delivery area. The associated delivery resource ID is specified for each delivery order.
　次いで、システム制御部４（配達注文処理部４１ｅ）は、ステップＳ１７で取得された配達注文を、ステップＳ１８で特定された配達エリア及び配達リソースＩＤに対して割り当てる（ステップＳ１９）。これにより、上述したように、当該配達注文の注文番号、注文日時、出発予定時刻、配達先、配達予定時刻、商品ＩＤ、数量、支払総額、注文者の氏名、及び注文者の電話番号等の注文確定情報が、ステップＳ１８で特定された配達エリア及び配達リソースＩＤに対応付けられて注文情報データベース２４に格納される。なお、ステップＳ１７で複数の配達注文が取得された場合、システム制御部４（配達注文処理部４１ｅ）は、それぞれの配達注文を、それぞれの配達エリア及び配達リソースＩＤに対して割り当てることになる。また、注文者により配達希望時刻が指定された場合（例えば、店舗の検索時に指定された場合）、上記注文確定情報に含まれる配達予定時刻は、当該配達希望時刻となる。 Next, the system control unit 4 (delivery order processing unit 41e) assigns the delivery order acquired in step S17 to the delivery area and delivery resource ID specified in step S18 (step S19). Thereby, as described above, the order number, order date and time, scheduled departure time, delivery destination, scheduled delivery time, product ID, quantity, total payment amount, orderer's name, orderer's phone number, etc. The order confirmation information is stored in the order information database 24 in association with the delivery area and delivery resource ID specified in step S18. When a plurality of delivery orders are acquired in step S17, the system control unit 4 (delivery order processing unit 41e) assigns each delivery order to each delivery area and delivery resource ID. When the desired delivery time is designated by the orderer (for example, designated at the time of searching for a store), the scheduled delivery time included in the order confirmation information is the desired delivery time.
　次いで、システム制御部４（配達注文処理部４１ｅ）は、注文情報データベース２４に配達リソースＩＤに対応付けられて格納された注文確定情報を、ステップＳ１７で取得された配達注文に含まれる店舗ＩＤに対応する店舗の店舗端末ＳＴｍへ送信する（ステップＳ２０）。なお、注文確定情報は、上記特定された配達エリアに対応付けられた店舗の電子メールアドレス宛に送信されてもよい。 Next, the system control unit 4 (delivery order processing unit 41e) converts the order confirmation information stored in the order information database 24 in association with the delivery resource ID into the store ID included in the delivery order acquired in step S17. It transmits to the store terminal STm of the corresponding store (step S20). Note that the order confirmation information may be transmitted to an e-mail address of a store associated with the identified delivery area.
　次いで、システム制御部４（配達エリア決定部４１ｆ）は、ステップＳ１７で取得された配達注文に含まれる配達先の位置情報が示す位置を基準として、ステップＳ１８で特定された配達リソースＩＤに対応付けられた配達条件を満たす新たな配達エリアを決定する（ステップＳ２１）。例えば、ステップＳ１７で取得された配達注文に含まれる配達先（または、配達元から配達先までの配達経路上の地点）から配達許容時間内に配達可能なエリアが新たな配達エリアとして決定される。 Next, the system control unit 4 (delivery area determination unit 41f) associates the delivery resource ID specified in step S18 with the location indicated by the delivery destination location information included in the delivery order acquired in step S17 as a reference. A new delivery area that satisfies the given delivery condition is determined (step S21). For example, an area that can be delivered within the allowable delivery time from the delivery destination (or a point on the delivery route from the delivery source to the delivery destination) included in the delivery order acquired in step S17 is determined as a new delivery area. .
　なお、ステップＳ１７で複数の配達注文が取得された場合、システム制御部４は、当該複数の配達注文のうち、同一の店舗ＩＤが含まれる配達注文（つまり、同一の店舗への配達注文）が複数あるか否かを判定する。システム制御部４は、同一の店舗ＩＤが含まれる配達注文が複数ない（つまり、それぞれが異なる店舗への配達注文である）と判定した場合、ステップＳ２１において、それぞれの配達注文毎に上記配達条件を満たす新たな配達エリアを決定する。一方、システム制御部４は、同一の店舗ＩＤが含まれる配達注文が複数あると判定した場合、当該複数の配達注文それぞれに対してステップＳ１９で割り当てられた配達リソースＩＤが同一であるか否かを判定する。システム制御部４は、複数の配達注文それぞれに対して割り当てられた配達リソースＩＤが同一でないと判定した場合、ステップＳ２１において、それぞれの配達注文毎に上記配達条件を満たす新たな配達エリアを決定する。一方、システム制御部４は、複数の配達注文それぞれに対して割り当てられた配達リソースＩＤが同一であると判定した場合、ステップＳ２１において、当該複数の配達注文それぞれに含まれる位置情報のうち、何れかの位置情報（例えば、配達元から最も距離が長い配達先の位置情報）が示す位置（或いは、配達元から、当該複数の配達注文それぞれに対応する配達先を経由して最も距離が長い配達先までの配達経路上の地点）を基準として、当該配達リソースＩＤに対応付けられた配達条件を満たす新たな配達エリアを決定する。 When a plurality of delivery orders are acquired in step S17, the system control unit 4 receives a delivery order including the same store ID (that is, a delivery order to the same store) among the plurality of delivery orders. It is determined whether there are multiple. When the system control unit 4 determines that there are not a plurality of delivery orders including the same store ID (that is, each delivery order to a different store), in step S21, the delivery condition is set for each delivery order. Determine a new delivery area that meets. On the other hand, if the system control unit 4 determines that there are a plurality of delivery orders including the same store ID, whether or not the delivery resource IDs assigned in step S19 are the same for each of the plurality of delivery orders. Determine. If the system control unit 4 determines that the delivery resource IDs assigned to the plurality of delivery orders are not the same, in step S21, the system control unit 4 determines a new delivery area that satisfies the delivery conditions for each delivery order. . On the other hand, if the system control unit 4 determines that the delivery resource ID assigned to each of the plurality of delivery orders is the same, in step S21, any of the positional information included in each of the plurality of delivery orders is selected. The location indicated by the location information (for example, location information of the delivery destination with the longest distance from the delivery source) (or delivery with the longest distance from the delivery source via the delivery destination corresponding to each of the plurality of delivery orders) A new delivery area that satisfies the delivery condition associated with the delivery resource ID is determined on the basis of the previous point on the delivery route).
　次いで、システム制御部４（配達エリア更新部４１ｇ）は、ステップＳ２１で決定された新たな配達エリアにより、注文情報データベース２４により格納された配達エリアを更新し（ステップＳ２２）、処理を終了し、要求受信待ちとなる。なお、システム制御部４（配達エリア更新部４１ｇ）は、配達物を配達するために配達元から出発する時刻（出発予定時刻）の所定時間前に、注文情報データベース２４に格納されている更新後の配達エリアを基準配達エリアに更新することになる。 Next, the system control unit 4 (delivery area update unit 41g) updates the delivery area stored in the order information database 24 with the new delivery area determined in step S21 (step S22), ends the processing, Waiting to receive a request. Note that the system control unit 4 (delivery area update unit 41g) performs post-update stored in the order information database 24 a predetermined time before the time of departure from the delivery source (scheduled departure time) to deliver the delivery. The delivery area is updated to the reference delivery area.
　以上説明したように、上記実施形態によれば、情報提供サーバＳＡは、商品の配達先の位置情報を含む配達注文を取得し、当該位置情報が示す位置を含む配達エリアを特定し、当該位置情報が示す位置を基準として、当該特定された配達エリア外の拡張配達エリアであって所定の配達条件を満たす拡張配達エリアを少なくとも含む新たな配達エリアを決定し、当該決定された新たな配達エリアにより、上記特定された以前の配達エリアを更新するように構成したので、その後の配達注文に含まれる位置情報が示す位置が拡張配達エリアに含まれる場合であっても当該配達注文を受け付けることが可能となり、配達エリアの設定に関わる店舗側の負担を抑制しつつ、ユーザの配達先の位置に応じて配達エリアを柔軟に拡張することができる。例えば、ユーザ端末ＵＴ１のユーザの居住地が、ある店舗の基準配達エリアに近い（例えば、数十ｍ以内）にも関わらず、当該基準配達エリア内に入らないために、当該ユーザが当該店舗への配達注文をできない場合がある。このような場合であっても、上記実施形態によれば、ユーザ端末ＵＴ１のユーザの例えば数分前に行われた他のユーザ端末ＵＴ２のユーザによる配達注文に応じて当該店舗の配達エリアが拡張されるので、ユーザ端末ＵＴ１のユーザは当該店舗に対して配達注文を行うことが可能となる。 As described above, according to the above-described embodiment, the information providing server SA acquires a delivery order including the location information of the delivery destination of the product, specifies the delivery area including the location indicated by the location information, Based on the position indicated by the information, a new delivery area that is an extended delivery area outside the specified delivery area and that includes at least an extended delivery area that satisfies a predetermined delivery condition is determined, and the determined new delivery area Thus, since the previous delivery area specified above is updated, the delivery order can be accepted even if the position indicated by the position information included in the subsequent delivery order is included in the extended delivery area. Thus, it is possible to flexibly expand the delivery area according to the position of the delivery destination of the user while suppressing the burden on the store side related to the setting of the delivery area. For example, although the user's residence of the user terminal UT1 is close to the standard delivery area of a certain store (for example, within several tens of meters), the user does not enter the standard delivery area. You may not be able to place an order for delivery. Even in such a case, according to the above-described embodiment, the delivery area of the store is expanded according to the delivery order by the user of the other user terminal UT2 made several minutes before the user of the user terminal UT1. Therefore, the user of the user terminal UT1 can make a delivery order to the store.
［３．配達支援システムＳの動作の変形例］
　上記実施形態では、情報提供サーバＳＡは、ユーザ端末ＵＴｎからの検索要求に応じて、当該検索要求に係る配達先へ商品を配達可能な店舗を検索するように構成したが、ユーザが所望の店舗を把握しており、商品を配達可能な店舗の検索を必要としない場合がある。このような場合の配達支援システムＳの動作の変形例について説明する。図１２は、配達支援システムＳの動作の変形例を示すシーケンス図である。 [3. Modified example of operation of delivery support system S]
In the above embodiment, the information providing server SA is configured to search for a store that can deliver the product to the delivery destination related to the search request in response to the search request from the user terminal UTn. In some cases, it is not necessary to search for a store that can deliver the product. A modified example of the operation of the delivery support system S in such a case will be described. FIG. 12 is a sequence diagram illustrating a modified example of the operation of the delivery support system S.
　図１２において、ユーザ端末ＵＴｎの制御部は、ユーザにより指定（例えば、店舗に対応するＵＲＬを指定）された店舗の店舗ＩＤを含む閲覧要求を通信部を介して情報提供サーバＳＡへ送信する（ステップＳ３１）。情報提供サーバＳＡのシステム制御部４は、ユーザ端末ＵＴｎからの閲覧要求を通信部１を介して受信する。そして、システム制御部４は、受信された閲覧要求に応じて、当該閲覧要求に含まれる店舗ＩＤにより特定される店舗が販売する商品を表示させる表示データ（例えば、配達注文画面の表示データ）を記憶部２から取得し、取得した表示データをネットワークＮＷを介してユーザ端末ＵＴｎへ送信する（ステップＳ３２）。 In FIG. 12, the control unit of the user terminal UTn transmits a browsing request including the store ID of the store specified by the user (for example, specifying the URL corresponding to the store) to the information providing server SA via the communication unit ( Step S31). The system control unit 4 of the information providing server SA receives a browsing request from the user terminal UTn via the communication unit 1. And the system control part 4 displays the display data (for example, display data of a delivery order screen) which displays the goods which the shop specified by the shop ID contained in the said browsing request sells according to the received browsing request. The display data acquired from the storage unit 2 is transmitted to the user terminal UTn via the network NW (step S32).
　ユーザ端末ＵＴｎの制御部は、情報提供サーバＳＡから送信された、当該店舗が販売する商品の情報を表示させる表示データを通信部を介して受信すると、配達注文画面（図示せず）を表示する（ステップＳ３３）。このような配達注文画面または配達注文画面から遷移する画面には、店舗検索画面と同様、配達先指定欄等が設けられており、ユーザが操作部を操作して配達先の位置情報を指定することができる。そして、ユーザが配達注文画面または配達注文画面から遷移する画面を通じて注文する商品を選択し、且つ、配達先の位置情報を指定した後、注文ボタンを指定すると、ユーザ端末ＵＴｎの制御部は、当該選択された商品の配達注文を示す配達要求を情報提供サーバＳＡへ送信する（ステップＳ３４）。この配達注文には、指定された配達先の位置情報、選択された商品の商品ＩＤ、数量、支払総額、当該商品の配達注文先となる店舗の店舗ＩＤ、注文者の氏名、及び注文者の電話番号が含まれる。 The control unit of the user terminal UTn displays a delivery order screen (not shown) when receiving the display data transmitted from the information providing server SA and displaying the information on the products sold by the store through the communication unit. (Step S33). Similar to the store search screen, such a delivery order screen or a screen that transits from the delivery order screen has a delivery destination designation field and the like, and the user operates the operation unit to designate location information of the delivery destination. be able to. Then, when the user selects a product to order through the delivery order screen or a screen that transitions from the delivery order screen, and specifies the delivery destination position information, and then specifies the order button, the control unit of the user terminal UTn A delivery request indicating a delivery order for the selected product is transmitted to the information providing server SA (step S34). The delivery order includes the location information of the designated delivery destination, the product ID of the selected product, the quantity, the total payment amount, the store ID of the store that is the delivery order destination of the product, the name of the orderer, and the orderer's name. Includes a phone number.
　情報提供サーバＳＡのシステム制御部４は、ユーザ端末ＵＴｎからの配達要求を通信部１を介して受信する。そして、システム制御部４は、受信された配達要求が示す配達注文を記憶部２に記憶する（ステップＳ３５）。次いで、システム制御部４（配達注文取得部４１ｄ）は、ステップＳ３５で記憶された配達注文を取得する（ステップＳ３６）。この場合も、上記ステップＳ１４～ステップＳ１６の処理を経て配達注文が取得されるように構成してもよい。次いで、システム制御部４（配達注文処理部４１ｅ）は、ステップＳ３６で取得された配達注文に含まれる店舗ＩＤに対応付けられた配達エリアのうち、当該配達注文に含まれる配達先の位置情報が示す位置を含む配達エリア、及び当該配達エリアに対応付けられた配達リソースＩＤを注文情報データベース２４から特定する（ステップＳ３７）。ここで、当該配達注文に含まれる配達先の位置情報が示す位置を含む配達エリアがない場合、システム制御部４は、上記配達先へ配達可能な店舗がないことを表示させる表示データをユーザ端末ＵＴｎへ送信することになる。なお、ステップＳ３８～Ｓ４１の処理は、上述したステップＳ１９～Ｓ２２の処理と同様である。 The system control unit 4 of the information providing server SA receives a delivery request from the user terminal UTn via the communication unit 1. Then, the system control unit 4 stores the delivery order indicated by the received delivery request in the storage unit 2 (step S35). Next, the system control unit 4 (delivery order acquisition unit 41d) acquires the delivery order stored in step S35 (step S36). In this case as well, a delivery order may be obtained through the processing of steps S14 to S16. Next, the system control unit 4 (delivery order processing unit 41e) has the location information of the delivery destination included in the delivery order in the delivery area associated with the store ID included in the delivery order acquired in step S36. A delivery area including the indicated position and a delivery resource ID associated with the delivery area are specified from the order information database 24 (step S37). Here, when there is no delivery area including the position indicated by the delivery destination location information included in the delivery order, the system control unit 4 displays display data for displaying that there is no store that can be delivered to the delivery destination. It will be transmitted to UTn. The processes in steps S38 to S41 are the same as the processes in steps S19 to S22 described above.
　以上説明したように、図１２に示す動作の変形例によっても、配達エリアの設定に関わる店舗の負担を抑制しつつ、利用者の配達先の位置に応じて配達エリアを柔軟に拡張することができる。 As described above, even with the modification of the operation shown in FIG. 12, it is possible to flexibly expand the delivery area according to the position of the delivery destination of the user while suppressing the burden on the store related to the setting of the delivery area. it can.
１　通信部
２　記憶部
３　入出力インターフェース部
４　システム制御部
４１ａ　検索要求受信部
４１ｂ　検索処理部
４１ｃ　検索結果送信部
４１ｄ　配達注文取得部
４１ｅ　配達注文処理部
４１ｆ　配達エリア決定部
４１ｇ　配達エリア更新部
ＳＡ　情報提供サーバ DESCRIPTION OF SYMBOLS 1 Communication part 2 Memory | storage part 3 Input / output interface part 4 System control part 41a Search request receiving part 41b Search process part 41c Search result transmission part 41d Delivery order acquisition part 41e Delivery order process part 41f Delivery area determination part 41g Delivery area update part SA Information providing server

Claims (13)

  1. 　配達物の配達先の位置情報を含む配達注文を取得する取得手段と、
    　配達者が配達物の配達注文を受け付ける配達エリアを記憶する記憶手段から、前記位置情報が示す位置を含む配達エリアを特定する第１特定手段と、
    　前記位置情報が示す位置を基準として、前記第１特定手段により特定された前記配達エリア外の拡張エリアであって所定の配達条件を満たす拡張エリアを少なくとも含む新たな配達エリアを決定する決定手段と、
    　前記決定手段により決定された新たな配達エリアにより、前記記憶手段により記憶された前記配達エリアを更新する更新手段と、
    　を備えることを特徴とする情報処理装置。     An acquisition means for acquiring a delivery order including location information of a delivery destination of the delivery item;
    A first specifying means for specifying a delivery area including a position indicated by the position information from a storage means for storing a delivery area where a delivery person accepts a delivery order of a delivery;
    Determining means for determining a new delivery area including at least an extended area that is outside the delivery area specified by the first specifying means and satisfies a predetermined delivery condition, based on the position indicated by the position information; ,
    Updating means for updating the delivery area stored by the storage means with the new delivery area determined by the determining means;
    An information processing apparatus comprising:
  2. 　前記記憶手段は、複数の異なる配達者毎に前記配達エリアを対応付けて記憶しており、
    　ユーザ端末から、配達物の配達先の位置情報であって前記拡張エリア内に含む位置を示す位置情報を含む検索要求を受信する受信手段と、
    　前記受信手段により受信された検索要求に応じて、前記記憶手段から、当該検索要求に含まれる前記位置情報が示す位置を前記拡張エリアに含む前記配達エリアを特定する第２特定手段と、
    　前記第２特定手段により特定された配達エリアに対応付けられた前記配達者の情報を前記検索要求に含まれる前記位置情報が示す位置へ配達可能な配達者の情報として表示させる表示データを前記ユーザ端末へ送信する送信手段と、
    　を備えることを特徴とする請求項１に記載の情報処理装置。     The storage means stores the delivery area in association with each of a plurality of different deliverers,
    Receiving means for receiving, from the user terminal, a search request including position information indicating the position of the delivery destination of the delivery and indicating the position included in the extended area;
    In response to the search request received by the receiving means, second specifying means for specifying the delivery area including the position indicated by the position information included in the search request in the extended area from the storage means;
    Display data for displaying the delivery information associated with the delivery area identified by the second identification means as delivery information that can be delivered to the location indicated by the location information included in the search request. A transmission means for transmitting to the terminal;
    The information processing apparatus according to claim 1, further comprising:
  3. 　前記送信手段は、前記第２特定手段により特定された配達エリアに対応付けられた前記配達者の情報を前記検索要求に含まれる位置情報が示す位置へ配達可能な配達者の情報として表示させ、且つ、当該位置情報が示す位置への配達可能時刻を含む所定範囲内に限り配達可能であることを表示させる表示データを前記ユーザ端末へ送信することを特徴とする請求項２に記載の情報処理装置。 The transmission means displays the information on the deliverer associated with the delivery area specified by the second specifying means as information on a deliverable that can be delivered to the position indicated by the position information included in the search request, 3. The information processing according to claim 2, wherein display data for displaying that delivery is possible only within a predetermined range including a delivery possible time to the position indicated by the position information is transmitted to the user terminal. apparatus.
  4. 　前記更新手段は、前記配達物を配達するために配達元から出発する時刻の所定時間前に、前記記憶手段に記憶されている更新後の前記配達エリアを、最初の前記配達エリアに更新することを特徴とする請求項２または３に記載の情報処理装置。 The updating means updates the updated delivery area stored in the storage means to the first delivery area, a predetermined time before the time of departure from the delivery source for delivering the delivery. The information processing apparatus according to claim 2, wherein:
  5. 　前記取得手段は、前記配達先の位置が異なる複数の前記配達注文を取得し、
    　前記第１特定手段は、前記記憶手段から、それぞれの前記位置情報が示す位置を含む配達エリアを特定し、
    　前記決定手段は、前記第１特定手段により特定された前記配達エリア外のエリアのうち、何れかの前記位置情報が示す位置を基準として、所定の配達条件を満たす拡張エリアを少なくとも含む新たな配達エリアを決定することを特徴とする請求項１乃至４の何れか一項に記載の情報処理装置。     The acquisition means acquires a plurality of the delivery orders with different delivery destination positions,
    The first specifying means specifies a delivery area including the position indicated by each position information from the storage means,
    The determination means includes a new delivery that includes at least an extended area that satisfies a predetermined delivery condition based on a position indicated by any of the position information, out of the areas outside the delivery area specified by the first specifying means. The information processing apparatus according to claim 1, wherein an area is determined.
  6. 　前記決定手段は、前記第１特定手段により特定された前記配達エリア外のエリアのうち、前記配達条件として設定された配達許容時間内に配達可能なエリアを、前記拡張エリアとして前記新たな配達エリアを決定することを特徴とする請求項１乃至５の何れか一項に記載の情報処理装置。 The determination means uses an area that can be delivered within the delivery allowable time set as the delivery condition among the areas outside the delivery area specified by the first specifying means as the new delivery area. The information processing apparatus according to any one of claims 1 to 5, wherein the information processing apparatus is determined.
  7. 　前記配達許容時間は、前記配達物の品質を維持するための時間として設定されることを特徴とする請求項６に記載の情報処理装置。 The information processing apparatus according to claim 6, wherein the allowable delivery time is set as a time for maintaining the quality of the delivery.
  8. 　前記配達許容時間は、前記配達物を配達するために配達元を出発してから当該配達を終えて当該配達元に戻ってくるまでの時間として設定されることを特徴とする請求項６に記載の情報処理装置。 7. The allowable delivery time is set as a time from when a delivery source is departed to deliver the delivery, until the delivery is finished and the delivery source is returned to the delivery source. Information processing device.
  9. 　前記決定手段は、前記第１特定手段により特定された前記配達エリア外のエリアのうち、当該配達エリアの外縁部分から前記配達条件として設定された距離内のエリアを前記拡張エリアとして前記新たな配達エリアを決定することを特徴とする請求項１乃至５の何れか一項に記載の情報処理装置。 The determining means includes the area outside the delivery area specified by the first specifying means within the distance set as the delivery condition from the outer edge portion of the delivery area as the extension area and the new delivery. 6. The information processing apparatus according to claim 1, wherein an area is determined.
  10. 　前記決定手段は、前記第１特定手段により特定された前記配達エリアのうち、当該配達エリアの外縁から所定距離までのエリア内に、前記位置情報が示す前記位置が含まれる場合に限り、前記拡張エリアを少なくとも含む新たな配達エリアを決定することを特徴とする請求項９に記載の情報処理装置。 The determination means is the extension only when the position indicated by the position information is included in an area from the outer edge of the delivery area to a predetermined distance among the delivery areas specified by the first specifying means. The information processing apparatus according to claim 9, wherein a new delivery area including at least the area is determined.
  11. 　ユーザ端末から送信された検索要求であって、配達物の配達先の位置情報を含む当該検索要求に応じて、配達者が配達物の配達注文を受け付ける配達エリアを記憶する記憶手段から、当該検索要求に含まれる前記位置情報が示す位置を含む配達エリアを特定する特定手段と、
    　前記特定手段により特定された配達エリアに対応付けられた前記配達者の情報を前記検索要求に含まれる位置情報が示す位置へ配達可能な配達者の情報として表示させる表示データを前記ユーザ端末へ送信する送信手段と、
    　前記表示データを受信して前記配達可能な配達者の情報を表示した前記ユーザ端末から送信された配達要求であって、前記配達物の配達注文を示す配達要求に応じて、前記配達先の位置情報が示す位置を基準として、前記特定手段により特定された前記配達エリア外の拡張エリアであって所定の配達条件を満たす拡張エリアを少なくとも含む新たな配達エリアを決定する決定手段と、
    　前記決定手段により決定された新たな配達エリアにより、前記記憶手段により記憶された前記配達エリアを更新する更新手段と、
    　を備えることを特徴とする情報処理装置。     The search request sent from the user terminal, in response to the search request including the location information of the delivery destination of the delivery item, from the storage means for storing the delivery area where the delivery person accepts the delivery order of the delivery item. A specifying means for specifying a delivery area including a position indicated by the position information included in the request;
    Display data for displaying the delivery information associated with the delivery area specified by the specifying means as delivery information that can be delivered to the location indicated by the location information included in the search request is transmitted to the user terminal. Sending means to
    The delivery request sent from the user terminal that has received the display data and displayed the deliverable delivery information, and the location of the delivery destination in response to the delivery request indicating the delivery order of the delivery Determining means for determining a new delivery area including at least an extended area that is outside the delivery area specified by the specifying means and satisfies a predetermined delivery condition, based on the position indicated by the information;
    Updating means for updating the delivery area stored by the storage means with the new delivery area determined by the determining means;
    An information processing apparatus comprising:
  12. 　コンピュータにより実行される情報処理方法であって、
    　配達物の配達先の位置情報を含む配達注文を取得する取得ステップと、
    　配達者が配達物の配達注文を受け付ける配達エリアを記憶する記憶手段から、前記位置情報が示す位置を含む配達エリアを特定する特定ステップと、
    　前記位置情報が示す位置を基準として、前記特定ステップにより特定された前記配達エリア外の拡張エリアであって所定の配達条件を満たす拡張エリアを少なくとも含む新たな配達エリアを決定する決定ステップと、
    　前記決定ステップにより決定された新たな配達エリアにより、前記記憶手段により記憶された前記配達エリアを更新する更新ステップと、
    　を含むことを特徴とする情報処理方法。     An information processing method executed by a computer,
    An obtaining step for obtaining a delivery order including location information of a delivery destination;
    A specifying step of specifying a delivery area including a position indicated by the position information from a storage means for storing a delivery area where a delivery person accepts a delivery order of a delivery;
    A determination step for determining a new delivery area that includes at least an extended area that satisfies the predetermined delivery condition and is an extended area outside the delivery area specified by the specifying step, with reference to the position indicated by the position information;
    An update step of updating the delivery area stored by the storage means with the new delivery area determined by the determination step;
    An information processing method comprising:
  13. 　コンピュータを、
    　配達物の配達先の位置情報を含む配達注文を取得する取得手段と、
    　配達者が配達物の配達注文を受け付ける配達エリアを記憶する記憶手段から、前記位置情報が示す位置を含む配達エリアを特定する第１特定手段と、
    　前記位置情報が示す位置を基準として、前記第１特定手段により特定された前記配達エリア外の拡張エリアであって所定の配達条件を満たす拡張エリアを少なくとも含む新たな配達エリアを決定する決定手段と、
    　前記決定手段により決定された新たな配達エリアにより、前記記憶手段により記憶された前記配達エリアを更新する更新手段として機能させることを特徴とする情報処理プログラム。     Computer
    An acquisition means for acquiring a delivery order including location information of a delivery destination of the delivery item;
    A first specifying means for specifying a delivery area including a position indicated by the position information from a storage means for storing a delivery area where a delivery person accepts a delivery order of a delivery;
    Determining means for determining a new delivery area including at least an extended area that is outside the delivery area specified by the first specifying means and satisfies a predetermined delivery condition, based on the position indicated by the position information; ,
    An information processing program that functions as an updating unit that updates the delivery area stored in the storage unit with a new delivery area determined by the determining unit.
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