WO2017193289A1 - Card reader fault tolerance method utilized in self-service terminal, and self-service system - Google Patents

Abstract

The invention relates to the technical field of self-service terminals, and in particular, to a card reader fault tolerance method utilized in a self-service terminal. The method comprises: detecting whether a fault occurs at a card reader sensor of a self-service terminal (S101); when a fault occurs at the card reader sensor, shutting down the card reader sensor of the self-service terminal, and switching from a normal service mode to a card reader fault tolerance service mode (S102); displaying, on a waiting-for-reading-a-card interface in the card reader fault tolerance service mode, indication information indicating to a user to insert a card and press a confirmation button (S103); and upon receiving a confirmation command input by the user according to the indication information, triggering a card transferring mechanism of the self-service terminal to draw in the card (S104). The method can enable a self-service terminal to perform a self-service process when a card reader sensor malfunctions, realizing fault tolerance of the card reader of the self-service terminal, increasing quality of a self-service process, enhancing user experience, and increasing satisfaction of a user with respect to the self-service process. Also disclosed is a self-service terminal.

Description

 Self-service terminal card fault tolerance method and self-service terminal

 [0001] The present invention belongs to the technical field of self-service terminals, and in particular, to a card fault tolerance method and a self-service terminal for a self-service terminal.

 Background technique

 [0002] At present, self-service terminal equipment has become an indispensable service equipment for people's daily life, such as: subway ticket vending machines, stored-value machines, and bank self-service deposit and withdrawal equipment, etc. Card service, in the self-service process, the cardholder is required to insert the card into the card access port of the self-service terminal device card reader, and the self-service terminal device automatically performs the card insertion action and reads the card information, and authenticates the user according to the card information. After that, the user is provided with self-services such as inquiry, deposit, withdrawal and transfer, and transfer.

 [0003] The current self-service terminal device adopts the card insertion mode: First, the card reader sensor of the card reader detects whether the card slot has a card insertion, and if a card insertion is detected, the card reader motor of the card reader is triggered. The card insertion action is performed automatically. However, this type of card entry still has the following drawbacks: Because the position of the card slot sensor of the self-service terminal device reader is special, the interaction with the user is frequent, so it is easily contaminated or dirty due to the influence of the external environment, so that The card slot sensor cannot detect the card event, which causes the self-service terminal device to immediately start the card feeding mechanism to perform the card insertion action when the card is inserted into the card slot, thereby reducing the user experience.

 technical problem

 [0004] An object of the embodiments of the present invention is to provide a self-service terminal fault-tolerant method and a self-service terminal, which are intended to solve the above problem: when the jam sensor is contaminated or dirty, a card event cannot be detected, resulting in a card event. When a card is inserted into the card slot, the self-service terminal device cannot immediately start the card feeding mechanism to perform the card insertion operation, thereby reducing the user experience.

 Problem solution

 Technical solution

[0005] The embodiment of the present invention is implemented in this manner, and a method for fault-tolerant of a self-service terminal includes: [0006] detecting whether the card slot sensor of the self-service terminal is faulty;

 [0007] when the card slot sensor is faulty, shielding the card slot sensor of the self-service terminal from the normal service mode to the card access port fault-tolerant service mode;

[0008] displaying a prompt message prompting the user to insert the card and pressing the confirm button on the waiting for card insertion interface of the card insertion fault-tolerant service mode;

 [0009] When receiving a confirmation command input by the user according to the prompt information, the card issuing mechanism of the automatic terminal is triggered to perform a card insertion operation.

 [0010] Another object of the embodiment of the present invention is to provide a card fault tolerance method for a self-service terminal, including: [0011] detecting whether a card slot sensor of the self-service terminal is faulty;

 [0012] when the card slot sensor is faulty, shielding the card slot sensor of the self-service terminal, and switching from the normal service mode to the card access port fault-tolerant service mode;

 [0013] detecting, in the card-entry fault-tolerant service mode, whether a person enters a service area of the self-service terminal device; [0014] when detecting that a person enters a service area of the self-service terminal device, controlling the self-service terminal The card feeding mechanism automatically performs the card insertion action/try card insertion action according to the preset frequency.

[0015] Another object of the embodiment of the present invention is to provide a card fault tolerance method for a self-service terminal, including: [0016] detecting whether a card slot sensor of the self-service terminal is faulty;

 [0017] when the card slot sensor is faulty, shielding the card slot sensor of the self-service terminal, and switching from the normal service mode to the card access port fault-tolerant service mode;

[0018] detecting, in the waiting card access interface of the card insertion fault-tolerant service mode, whether a button instruction for processing a service input by a user is received;

 [0019] If a button command for processing a service input by the user is received, the card feeding mechanism that controls the self-service terminal continuously performs a plurality of card-in actions/attempts to enter the card according to a preset frequency.

[0020] Another object of the embodiments of the present invention is to provide a self-service terminal, including:

 [0021] The card slot sensor fault detecting module is configured to detect whether a fault occurs in the card feed port sensor of the self-service terminal;

 [0022] a service mode switching module, configured to: when the card reader sensor is faulty, block the card slot sensor of the self-service terminal, and switch from a normal service mode to an incoming card port fault-tolerant service mode;

[0023] an interface information prompting module, configured to display on the waiting card interface of the card-injection fault-tolerant service mode Display the user card and press the confirmation button;

[0024] The first card feeding mechanism control module is configured to trigger a card feeding mechanism of the automatic terminal to perform a card insertion operation when receiving a confirmation command input by the user according to the prompt information.

[0025] Another object of the embodiments of the present invention is to provide a self-service terminal, including:

 [0026] a card slot sensor fault detecting module, configured to detect whether a fault occurs in the card slot sensor of the self-service terminal;

 [0027] a service mode switching module, configured to block the card slot sensor of the self-service terminal when the card sensor is faulty, and switch from the normal service mode to the card access fault-tolerant service mode;

 [0028] an image obtaining module, configured to detect, in the fault-tolerant service mode of the card-input port, whether a person enters a service area of the self-service terminal device;

 [0029] The second card-sending mechanism control module is configured to: when detecting that a person enters the service area of the self-service terminal device, control the card-sending mechanism of the self-service terminal to automatically perform a card-fetching action/attempting according to a preset frequency Card action.

 [0030] Another object of the embodiments of the present invention is to provide a self-service terminal, including:

 [0031] the card slot sensor fault detecting module is configured to detect whether a fault occurs in the card feed port sensor of the self-service terminal;

 [0032] a service mode switching module, configured to block the card slot sensor of the self-service terminal when the card sensor is faulty, and switch from a normal service mode to an incoming card fault-tolerant service mode;

[0033] a button instruction detecting module, configured to detect, according to the waiting for card input interface of the card insertion fault-tolerant service mode, whether a button instruction for processing a service input by a user is received;

[0034] The third card sending mechanism control module is configured to: if receiving a button command for processing a service input by the user, controlling the card feeding mechanism of the self-service terminal to continuously perform a plurality of card-in actions/attempts according to a preset frequency Card action.

 Advantageous effects of the invention

 Beneficial effect

 [0035] The card fault tolerance method and the self-service terminal of the self-service terminal provided by the embodiment of the present invention have the following beneficial effects:

The method for fault-tolerant of the self-service terminal provided by the embodiment of the invention and the self-service terminal can automatically detect the incoming card transmission Whether the sensor has a fault or not, and after the card sensor fails, take certain remedial measures, so that the card feeding mechanism of the self-service terminal can continue to perform the card insertion action, thereby shielding the card inlet sensor fault error to a certain extent, so that The self-service terminal can still handle self-service after the fault of the input port sensor, realizes the fault-tolerant operation of the self-service terminal card reader, improves the quality of self-service, improves the user experience, and increases the user's self-service terminal service. Satisfaction.

 Brief description of the drawing

 DRAWINGS

 1 is a flowchart of a specific implementation of a card fault tolerance method for a self-service terminal according to a first embodiment of the present invention; [0038] FIG. 2 is a specific diagram of a card fault tolerance method for a self-service terminal according to a second embodiment of the present invention; [0039] FIG. 3 is a flowchart of a specific implementation of a card-tolerant method for a self-service terminal according to a third embodiment of the present invention; [0040] FIG. 4 is a schematic structural diagram of a self-service terminal according to a first embodiment of the present invention; ;

5 is a schematic structural diagram of a self-service terminal according to a second embodiment of the present invention;

6 is a schematic structural diagram of a self-service terminal according to a third embodiment of the present invention;

7 is a schematic structural diagram of a self-service terminal according to a fourth embodiment of the present invention.

Embodiments of the invention

 The present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.

 FIG. 1 is a flowchart showing a specific implementation process of a card insertion fault tolerance method of a self-service terminal according to a first embodiment of the present invention. Referring to FIG. 1 , a method for fault tolerance of a self-service terminal provided by this embodiment includes:

 [0046] In S101, it is detected whether a fault occurs in the card feed port sensor of the self-service terminal. Further, S101 specifically includes:

 [0047] detecting whether the number of times the card-sending mechanism of the self-service terminal performs the card-in/swallowing failure in the first preset time exceeds a first preset number of times, if the card-sending mechanism fails to perform card-in/swallowing If the number of times exceeds the first preset number of times, the card inlet sensor is faulty; or

[0048] detecting whether the card insertion sensor in the second preset time zone detects a card event, and if the card inlet sensor does not detect a card event in the second preset time zone, the The card sensor has failed. [0049] In the embodiment, the jam sensor has a fault condition, and the following two situations are met:

 [0050] In the first case, when the bayonet sensor is contaminated or is in an occluded state, the bayonet sensor continuously sends a card event command to enable the card feeding mechanism of the self-service terminal to perform card insertion/swallowing. The action, because there is no card in the card slot, the card feeding mechanism may fail to enter or swallow the card. If the card is in the first preset time, the card issuing mechanism performs the card insertion/swallowing. If the number of failures is greater than the first preset number of times, the card reader sensor is considered to be faulty. Preferably, the first preset time is 30 seconds, and the first preset number of times is 3 times;

 [0051] In the second case, the card inlet sensor has a mechanical failure, and a card event cannot be detected, and the device detects whether a card event is detected by the card inlet sensor in the second predetermined time zone. If the card event 未 is not detected in the second preset time zone, the card inlet sensor is considered to be faulty. The second preset time can be freely set by the administrator of the self-service terminal, for example: setting the second preset time as the peak period of the business peak every Monday to Friday 8:00 am 10:00.

 [0052] In S102, when the card slot sensor is faulty, the card slot sensor of the self-service terminal is shielded from the normal service mode to the card access port fault tolerant service mode.

 [0053] In this embodiment, if the card slot sensor does not fail, it continues to stay in the normal service mode.

[0054] In S103, a prompt message prompting the user to insert the card and pressing the confirmation button is displayed on the waiting for card insertion interface of the card insertion fault-tolerant service mode.

 [0055] It should be noted that, in the prior art, when the self-service terminal is in the normal service mode, only the information prompting the user to insert the card is displayed on the waiting card interface of the self-service terminal, and after the user performs the card insertion operation, The bayonet sensor automatically touches the card sending mechanism to perform the card insertion action, and does not require the user to press the confirm button. Therefore, the display information waiting for the card input interface is generally "please insert the card". In this embodiment, when the self-service terminal is in the card-injection fault-tolerant service mode, since the card-in card sensor is in the shielded state, the card-in card sensor cannot perform the card-carrying action by the card-carrying mechanism, and needs to wait. The card entry screen prompts the user to insert the card and presses the confirmation button after the card is inserted, for example: "Please insert the card, and press the confirmation button after the card is inserted", wherein the confirmation button is used to trigger the card feeding mechanism to perform the card insertion. action.

[0056] In S104, when a confirmation command input by the user according to the prompt information is received, the card issuing mechanism of the automatic terminal is triggered to perform a card insertion operation. [0057] In this embodiment, since the self-service terminal can trigger the card-sending mechanism to perform the card-fetching operation according to the confirmation command input by the user, the self-service terminal can obtain the instruction of the card insertion event by using the confirmation instruction input by the user. The import card sensor of the self-service terminal is fault-tolerant.

 [0058] Optionally, in this embodiment, after S104, the method further includes:

 [0059] when the number of times that the card feeding mechanism performs the card insertion operation exceeds the second preset number of times by the confirmation command input by the user in the third preset time, the alarm information of the card inlet sensor failure is generated, and the notification station is notified. The maintenance personnel of the self-service terminal intervene.

 [0060] In this embodiment, the third preset time and the second preset number of times may be free devices by the self-service terminal manager. Preferably, the third preset time is 10 minutes, and the second preset number is 3 times.

 [0061] Optionally, in this embodiment, after S104, the method further includes:

 [0062] controlling the card-receiving mechanism to perform a card-removing action according to the card-returning instruction input by the user, returning the card to the card-input port, notifying and waiting for the user to take the card, and simultaneously performing the card-swapping process, when the card is swallowed The card feeder is controlled to perform a swallowing action.

 [0063] In this embodiment, when the card feeding mechanism returns the card to the importing site, the user may forget to take the card, so after the notification and waiting for the user to take the card, the card is swallowed, and the card is swallowed. When the card feeder is controlled to perform a swallowing operation, the user can be prevented from forgetting to take the card and causing loss to the user property.

 [0064] It can be seen that the card fault tolerance method of the self-service terminal provided by the embodiment is to first detect whether the card slot sensor of the self-service terminal is faulty; when the card slot sensor is faulty, the shielding is performed. The card slot sensor of the self-service terminal is switched from the normal service mode to the card access port fault-tolerant service mode; and then prompting the user to insert the card and pressing the confirmation button is displayed on the waiting card access interface of the card-injection fault-tolerant service mode Finally, when receiving the confirmation command input by the user according to the prompt information, the card sending mechanism of the automatic terminal is triggered to perform the card insertion operation, thereby shielding the card inlet sensor fault error to a certain extent, so that the self-service terminal is entering After the fault of the bayonet sensor, the self-service can still be handled, and the fault-tolerant operation of the self-service terminal card reader is realized, the quality of the self-service is improved, the user experience is improved, and the user's satisfaction with the self-service terminal service is increased.

[0065] FIG. 2 is a flowchart showing a specific implementation process of a card insertion fault tolerance method of a self-service terminal according to a second embodiment of the present invention. As shown in FIG. 2, the method for fault tolerance of a self-service terminal provided by this embodiment includes: [0066] In S201, it is detected whether a fault occurs in the card feed port sensor of the self-service terminal.

[0067] In S202, when the card slot sensor is faulty, the card slot sensor of the self-service terminal is shielded and switched from the normal service mode to the card access port fault tolerant service mode. The step S201 S2 02 in this embodiment is completely the same as the steps S101 to S102 in the embodiment shown in FIG. 1, and therefore will not be described here.

[0068] In S203, it is detected in the card access fault-tolerant service mode whether a person enters the service area of the self-service terminal.

 [0069] In this embodiment, the self-service terminal detects whether a person enters the service area through a camera disposed at the top of the self-service terminal, and when a person enters the shooting range of the camera, it is considered that someone enters the service area of the automatic terminal. In other implementation examples, it is also possible to detect whether a person has entered the service area of the self-service terminal by using a detecting device such as an infrared sensor or a distance sensor.

 [0070] In S204, when it is detected that a person enters the service area of the self-service terminal device, the card-sending mechanism that controls the self-service terminal automatically performs the card-in action/attempt card-in action according to a preset frequency.

 [0071] In the embodiment, the attempting card insertion operation is specifically: after performing the card insertion operation, if the card feeding mechanism does not detect the rotational friction force with the card, stopping the card insertion operation; After the card insertion operation is performed, if the card feeding mechanism detects the rotational frictional force with the card, the card insertion speed is increased as the frictional force increases, until the card insertion operation is completed.

 [0072] In this embodiment, the preset frequency may be set by an administrator of the self-service terminal. In a specific implementation example, the preset frequency is to control the card insertion mechanism to perform a card insertion action/try card insertion action every 10 seconds; as another implementation example, the card feeding mechanism is controlled every two times. The inter-turn interval between performing the card-in/try-in card action can be gradually extended, which can reduce the mechanical loss of the self-service terminal.

[0073] Optionally, in this embodiment, after S204, the method further includes:

 [0074] When it is detected that the service area of the self-service terminal is unmanned, the card feeding mechanism is controlled to stop performing the card insertion/try card insertion operation.

 [0075] In this embodiment, when the person is away from the shooting range of the camera set on the self-service terminal, the person is considered to be away from the service area of the self-service terminal, and then the card-feeding mechanism is stopped from executing. The card entry action/attempts the card insertion action to avoid causing a mechanical loss to the self-service terminal.

[0076] Optionally, in this embodiment, after S204, the method further includes: [0077] controlling the card issuing mechanism to perform a card withdrawal operation according to the card withdrawal instruction input by the user, returning the card to the card entry portion, notifying and waiting for the user to take the card, and performing the card swallowing down The card feeder is controlled to perform a swallowing action.

 [0078] It can be seen that the card fault tolerance method of the self-service terminal provided by the embodiment is to first detect whether the card slot sensor of the self-service terminal is faulty; when the card slot sensor is faulty, the shielding is performed. The card slot sensor of the self-service terminal is switched from the normal service mode to the card-injection fault-tolerant service mode; and then in the card-entry fault-tolerant service mode, it is detected whether a person enters the service area of the self-service terminal; Someone enters the service area of the self-service terminal device, and controls the card-sending mechanism of the self-service terminal to automatically perform the card-in/try card-initiating action according to the preset frequency, thereby also shielding the card-injection sensor fault error to a certain extent. The self-service terminal can still handle the self-service business after the fault of the input card sensor, realizes the fault-tolerant operation of the self-service terminal card reader, improves the quality of the self-service, improves the user experience, and increases the user self-help. Satisfaction with Terminal Services.

 3 is a flowchart showing a specific implementation process of a card insertion fault tolerance method of a self-service terminal according to a third embodiment of the present invention. Referring to FIG. 3, a method for fault tolerance of a self-service terminal provided by this embodiment includes:

 [0080] In S301, it is detected whether a fault occurs in the card feed port sensor of the self-service terminal.

 [0081] In S302, when the card slot sensor is faulty, the card slot sensor of the self-service terminal is shielded, and is switched from the normal service mode to the card access port fault-tolerant service mode. Steps S301 to S102 in this embodiment are identical to steps S101 to S102 in the embodiment shown in FIG. 1, and therefore are not described herein again.

 [0082] In S303, it is detected whether a button instruction for processing a service input by the user is received in the waiting for card insertion interface of the card insertion fault-tolerant service mode.

 [0083] In this embodiment, the button instructions for processing the service include, but are not limited to, key commands such as query, deposit, withdrawal, and transfer.

 [0084] In S304, if a button instruction for processing a service input by the user is received, the card feeding mechanism of the self-service terminal is controlled to perform a plurality of card-in actions/try card-in actions continuously according to a preset frequency.

[0085] In this embodiment, the preset frequency and the number of consecutively performing card insertion/attempting to enter the card may be set by the administrator of the self-service terminal. For example: You can set the frequency to 10s/time, and the number of consecutively entering the card/trying to enter the card is 3 times. It should be noted that the attempted card insertion operation in this embodiment is completely the same as the attempted card insertion operation in the embodiment shown in FIG. 2, and therefore will not be described herein. [0086] Optionally, in this embodiment, after S304, the method further includes:

 [0087] controlling the card-receiving mechanism to perform the card-removing action according to the card-returning instruction input by the user, returning the card to the card-input port, notifying and waiting for the user to take the card, and simultaneously performing the card-swapping process, when the card is swallowed The card feeder is controlled to perform a swallowing action.

 [0088] It can be seen that the card fault tolerance method of the self-service terminal provided by the embodiment is to first detect whether the card slot sensor of the self-service terminal is faulty; when the card slot sensor is faulty, the shielding is performed. The card slot sensor of the self-service terminal is switched from the normal service mode to the card-injection fault-tolerant service mode; and then, in the waiting card access interface of the card-injection fault-tolerant service mode, it is detected whether the button for processing the service input by the user is received. If the button command for processing the service input by the user is received, the card feeding mechanism of the self-service terminal is controlled to perform the card insertion operation/try card insertion operation according to the preset frequency, so that the card insertion mechanism can be shielded to some extent. The fault of the inlet card sensor is wrong, so that the self-service terminal can still handle self-service after the fault of the card-injection sensor, realizing the fault-tolerant operation of the self-service terminal card reader, improving the quality of the self-service and improving the user experience. , increased user satisfaction with self-service terminal services.

 4 is a schematic structural diagram of a self-service terminal according to the first embodiment of the present invention. The self-service terminal is an execution body of the method provided by the embodiment shown in FIG. Only the parts related to the present embodiment are shown for convenience of explanation.

 [0090] Referring to FIG. 4, a self-service terminal provided by this embodiment includes:

 [0091] The card slot sensor fault detecting module 1 is configured to detect whether a fault occurs in the card feed port sensor of the self-service terminal;

 [0092] The service mode switching module 2 is configured to: when the card slot sensor is faulty, block the card slot sensor of the self-service terminal, and switch from the normal service mode to the card access port fault-tolerant service mode;

 [0093] The interface information prompting module 3 is configured to display prompt information for prompting the user to insert the card and press the confirm button on the waiting for entering the card interface of the card fault-tolerant service mode;

 [0094] The first card feeding mechanism control module 4 is configured to trigger a card feeding mechanism of the automatic terminal to perform a card feeding operation when receiving a confirmation instruction input by the user according to the prompt information.

 [0095] Optionally, the card inlet sensor fault detection module 1 is specifically configured to:

[0096] detecting whether the number of times the card-sending mechanism of the self-service terminal performs the card-in/swallowing failure in the first preset time zone If the number of times the card issuing mechanism fails to enter the card/swallow card exceeds the first preset number of times, the card inlet sensor fails; or

 [0097] detecting whether the card slot sensor in the second preset time zone detects a card event, and if the card slot sensor does not detect a card event in the second preset time zone, the The card sensor has failed.

[0098] Optionally, the self-service terminal further includes:

 [0099] The maintenance alarm module 5 is configured to generate the card inlet sensor when the number of times the card feeding mechanism performs the card insertion operation exceeds the second preset number by the confirmation command input by the user in the third preset time interval. The alarm information of the fault informs the maintenance personnel of the self-service terminal to intervene.

 [0100] Optionally, the first card sending structure control module is further configured to:

 [0101] controlling the card-receiving mechanism to perform a card-removing action according to the card-returning instruction input by the user, returning the card to the card-input port, notifying and waiting for the user to take the card, and simultaneously performing the card-swapping process, when the card is swallowed The card feeder is controlled to perform a swallowing action.

 5 is a schematic structural diagram of a self-service terminal according to a second embodiment of the present invention. The self-service terminal is an execution body of the method provided by the embodiment shown in FIG. Only the parts related to the present embodiment are shown for convenience of explanation.

 [0103] Referring to FIG. 5, a self-service terminal provided by this embodiment includes:

 [0104] The card slot sensor fault detecting module 1 is configured to detect whether a fault occurs in the card feed port sensor of the self-service terminal;

 [0105] The service mode switching module 2 is configured to: when the card sensor is faulty, shield the card slot sensor of the self-service terminal, and switch from the normal service mode to the card access fault-tolerant service mode;

 [0106] The image obtaining module 6 is configured to detect, in the fault-tolerant service mode of the card-input port, whether a person enters a service area of the self-help terminal device;

 [0107] The second card-sending mechanism control module 7 is configured to: when detecting that a person enters the service area of the self-service terminal device, control the card-sending mechanism of the self-service terminal to automatically perform a card-fetching action/attempt according to a preset frequency. Enter the card action.

 [0108] Optionally, the card slot sensor fault detection module 1 is specifically configured to:

[0109] detecting whether the number of times the card-sending mechanism of the self-service terminal performs the card-in/swallowing failure in the first preset time exceeds the first preset number of times, if the card-sending mechanism fails to perform card-in/swallowing The number of times exceeds the first preset Number, then the inlet sensor is faulty; or

 [0110] detecting whether the card slot sensor in the second preset time zone detects a card event, and if the card slot sensor does not detect a card event in the second preset time zone, the The card sensor has failed.

 [0111] Optionally, the second card sending mechanism control module 7 is further configured to:

 [0112] When it is detected that the service area of the self-service terminal is unmanned, the card feeding mechanism is controlled to stop performing the card insertion/try card insertion operation.

[0113] Optionally, the attempt to enter the card is specifically:

 [0114] After the card insertion operation is performed, if the card feeding mechanism does not detect the rotational frictional force with the card, the card insertion operation is stopped;

 [0115] When the card insertion operation is performed, if the card feeding mechanism detects the rotational frictional force with the card, the card insertion speed is increased as the frictional force increases, until the card insertion operation is completed.

[0116] Optionally, the second card sending structure control module is further configured to:

 [0117] controlling the card-receiving mechanism to perform the card-removing action according to the card-returning instruction input by the user, returning the card to the card-input port, notifying and waiting for the user to take the card, and simultaneously performing the card-swapping process, when the card is swallowed The card feeder is controlled to perform a swallowing action.

6 is a schematic structural diagram of a self-service terminal according to a third embodiment of the present invention. The self-service terminal is an execution body of the method provided in the embodiment shown in FIG. Only the parts related to the present embodiment are shown for convenience of explanation.

 [0119] Referring to FIG. 6, a self-service terminal provided by this embodiment includes:

 [0120] The card slot sensor fault detecting module 1 is configured to detect whether a fault occurs in the card feed port sensor of the self-service terminal;

 [0121] the service mode switching module 2 is configured to: when the card sensor is faulty, block the card slot sensor of the self-service terminal, and switch from the normal service mode to the card access fault-tolerant service mode;

[0122] The button instruction detecting module 8 is configured to detect, according to the waiting card input interface of the card-injection fault-tolerant service mode, whether a button instruction for processing a service input by a user is received;

[0123] The third card sending mechanism control module 9 is configured to: if receiving a button instruction for processing a service input by the user, controlling the card feeding mechanism of the self-service terminal to continuously perform a plurality of card-in actions/attempts according to a preset frequency Enter the card action. [0124] Optionally, the card slot sensor fault detection module 1 is specifically configured to:

 [0125] detecting whether the number of times the card-sending mechanism of the self-service terminal performs the card-in/swallowing failure in the first preset time exceeds the first preset number of times, if the card-sending mechanism fails to perform card-in/swallowing If the number of times exceeds the first preset number of times, the card inlet sensor is faulty; or

 [0126] detecting whether the card insertion sensor in the second preset time zone detects a card event, and if the card inlet sensor does not detect a card event in the second preset time zone, the The card sensor has failed.

 [0127] Optionally, the attempt to enter the card is specifically:

 [0128] After the card insertion operation is performed, if the card feeding mechanism does not detect the rotational frictional force with the card, the card insertion operation is stopped;

 [0129] When the card insertion operation is performed, if the card feeding mechanism detects the rotational frictional force with the card, the card insertion speed is increased as the frictional force increases, until the card insertion operation is completed.

[0130] Optionally, the third card sending structure control module is further configured to:

 [0131] controlling the card-receiving mechanism to perform the card-removing action according to the card-returning instruction input by the user, returning the card to the card-input port, notifying and waiting for the user to take the card, and simultaneously performing the card-swapping process, when the card is swallowed The card feeder is controlled to perform a swallowing action.

7 is a schematic structural diagram of a self-service terminal according to a fourth embodiment of the present invention. The self-service terminal can be used to perform a card fault tolerance method of any self-service terminal provided in the embodiments shown in FIG. 1 to FIG. Only the parts related to the present embodiment are shown for convenience of explanation.

 [0133] Referring to FIG. 7, a self-service terminal provided by this embodiment includes: a processor 510, a communication interface 520, a memory 530, and a bus 540.

[0134] The processor 510, the communication interface 520, and the memory 530 complete communication with each other through the bus 540.

[0135] The communication interface 520 is configured to communicate with a cable modem.

[0136] The processor 510 is configured to execute the program 531.

 [0137] Specifically, the program 531 may include a program 531 code, the program 531 code including a computer operation instruction.

[0138] The processor 510 may be a central processing unit 510 CPU, or an application specific integrated circuit (ASIC), or one or more integrated circuits configured to implement the embodiments of the present invention. [0139] The memory 530 is configured to store the program 531. The memory 530 may include a high speed RAM memory 530, and may also include a non-volatile memory 530, such as at least one disk memory 530. The program 531 may specifically include:

 [0140] The card slot sensor failure detecting module 1 is configured to detect whether a fault occurs in the card slot sensor of the self-service terminal;

 [0141] the service mode switching module 2 is configured to: when the card sensor is faulty, block the card slot sensor of the self-service terminal, and switch from the normal service mode to the card access fault-tolerant service mode;

[0142] The interface information prompting module 3 is configured to display a prompt message prompting the user to insert the card and press the confirm key on the waiting for card insertion interface of the card insertion fault-tolerant service mode;

The first card feeding mechanism control module 4 is configured to trigger a card feeding mechanism of the automatic terminal to perform a card insertion action when receiving a confirmation instruction input by the user according to the prompt information.

[0144] The image obtaining module 6 is configured to detect whether a person enters a service area of the self-help terminal device in the card feeder fault-tolerant service mode;

 [0145] The second card sending mechanism control module 7 is configured to: when detecting that a person enters the service area of the self-service terminal device, control the card sending mechanism of the self-service terminal to automatically perform a card insertion action/attempt according to a preset frequency. Card entry action;

 [0146] The button instruction detecting module 8 is configured to detect, according to the waiting card input interface of the card-injection fault-tolerant service mode, whether a button command for processing a service input by a user is received;

[0147] The third card sending mechanism control module 9 is configured to: if receiving a button instruction for processing a service input by the user, controlling the card feeding mechanism of the self-service terminal to continuously perform a plurality of card insertion actions/attempts according to a preset frequency Enter the card action.

 [0148] It will be clearly understood by those skilled in the art that, for the convenience and brevity of the description, the specific working process of the system, the device and the module described above may refer to the corresponding process in the foregoing method embodiment, and details are not described herein again. .

[0149] In the several embodiments provided by the present application, it should be understood that the disclosed system, apparatus, and method may be implemented in other manners. For example, the device embodiments described above are merely illustrative. For example, the division of the modules is only a logical function division, and the actual implementation may have another division manner, for example, multiple modules or components may be combined or Can be integrated into another system, or some Features can be ignored or not executed. Alternatively, the mutual coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection through some communication interface 520, device or unit, and may be in electrical, mechanical or other form.

 [0150] The modules described as separate components may or may not be physically distributed, and the components displayed as the cells may or may not be physical modules, that is, may be located in one place, or may be distributed to multiple On the network module. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of the embodiment.

 In addition, each functional module in each embodiment of the present invention may be integrated into one processing module, or each module may exist physically separately, or two or more modules may be integrated into one module.

 [0152] The functions, if implemented in the form of software functional modules and sold or used as separate products, may be stored in a self-service terminal readable storage medium. Based on such understanding, the technical solution of the present invention, which is essential to the prior art or part of the technical solution, may be embodied in the form of a software product, which is stored in a storage medium, including several The instructions are used to cause a self-service terminal (which may be a ticket vending machine of a subway, a stored value machine, and a bank's self-service deposit and withdrawal device, etc.) to perform all or part of the steps of the method of the various embodiments of the present invention. The foregoing storage medium includes: a USB flash drive, a removable hard disk, a read-only memory 530 (ROM), a random access memory 530 (RAM, a random access memory), a magnetic disk, or an optical disk, and the like. The medium of the code.

 The above is only the preferred embodiment of the present invention, and is not intended to limit the present invention. Any modifications, equivalents, and improvements made within the spirit and scope of the present invention should be included in the present invention. Within the scope of protection of the invention.

Claims

Claim

 [Claim 1] A card fault tolerance method for a self-service terminal, comprising:

 Detecting whether a fault occurs in the card feed port sensor of the self-service terminal; when the card feed port sensor is faulty, shielding the card feed port sensor of the self-service terminal

, switching from the normal service mode to the incoming card fault-tolerant service mode; displaying a prompt message prompting the user to insert the card and pressing the confirm button on the waiting for card insertion interface of the card-entry fault-tolerant service mode;

 When the user receives the confirmation command input according to the prompt information, the card issuing mechanism of the automatic terminal is triggered to perform the card insertion operation.

 The method of claim 1, wherein the detecting whether the card slot sensor of the self-service terminal is faulty comprises:

 Detecting whether the number of times the card-sending mechanism of the self-service terminal performs the card-in/swallowing failure exceeds the first preset number of times in the first preset time, and if the card-sending mechanism performs the card-in/swallow-out failure more than the number of times If the preset number of times, the card inlet sensor is faulty; or detecting whether the card inlet sensor detects a card event in the second predetermined time zone, if the card inlet sensor is in the second preset state If there is a card event detected in the room, the card sensor is faulty.

 [Claim 3] The card fault tolerance method of the self-service terminal according to claim 1, wherein the receiving of the confirmation instruction input by the user according to the prompt information triggers the card issuing mechanism of the automatic terminal to execute After the card entry action, it also includes:

 When the number of times that the card feeding mechanism performs the card insertion operation exceeds the second preset number of times by the confirmation command input by the user in the third preset time, the alarm information of the card inlet sensor failure is generated, and the self-service terminal is notified. The maintenance personnel are involved in the processing.

[Claim 4] The card fault tolerance method of the self-service terminal according to claim 1, wherein the receiving of the confirmation instruction input by the user according to the prompt information triggers the card issuing mechanism of the automatic terminal to execute After the card entry action, it also includes:

Controlling the card-receiving mechanism to perform the card-removing action according to the card-returning instruction input by the user, returning the card to the card-input port, notifying and waiting for the user to take the card, and simultaneously performing the card-swapping process, when the card is swallowed The card feeder is controlled to perform a swallowing action.

 [Claim 5] A card fault tolerance method for a self-service terminal, comprising:

 Detecting whether the card feed port sensor of the self-service terminal is faulty; when the card feed port sensor is faulty, shielding the card feed port sensor of the self-service terminal, and switching from the normal service mode to the card feed port fault-tolerant service mode; Detecting whether a person enters a service area of the self-service terminal device in the card slot fault-tolerant service mode;

 When it is detected that a person enters the service area of the self-service terminal device, the card feeding mechanism that controls the self-service terminal automatically performs the card-in action/try card-in action according to the preset frequency.

[Claim 6] The card fault-tolerant method of the self-service terminal according to claim 5, wherein the detecting whether the card-in sensor of the self-service terminal is faulty comprises:

 Detecting whether the number of times the card-sending mechanism of the self-service terminal performs the card-in/swallowing failure exceeds the first preset number of times in the first preset time, and if the card-sending mechanism performs the card-in/swallow-out failure more than the number of times If the preset number of times, the card inlet sensor is faulty; or detecting whether the card inlet sensor detects a card event in the second predetermined time zone, if the card inlet sensor is in the second preset state If there is a card event detected in the room, the card sensor is faulty.

 [Claim 7] The card insertion fault-tolerant method of the self-service terminal according to claim 6, wherein, when detecting that a person enters a service area of the self-service terminal device, controlling a card-feeding mechanism of the self-service terminal After automatically attempting to perform a card insertion operation every fourth preset time, the method further includes: when detecting that the service area of the self-service terminal is unmanned, controlling the card feeding mechanism to stop performing a card insertion action/trying a card insertion action .

 [Claim 8] The card insertion fault-tolerant method of the self-service terminal according to claim 7, wherein the attempting card insertion operation is specifically:

 After the card insertion operation is performed, if the card feeding mechanism does not detect the rotational friction between the card and the card, the card insertion operation is stopped;

After the card insertion operation is performed, if the card feeding mechanism detects the rotational frictional force with the card, the card insertion speed is increased as the frictional force increases, until the card insertion operation is completed. The card fault-tolerant method of the self-service terminal according to claim 5, wherein, when detecting that a person enters a service area of the self-service terminal device, controlling a card-sending mechanism of the self-service terminal according to a preset frequency After automatically performing the card insertion action/trying the card insertion action, it also includes:

Controlling the card-receiving mechanism to perform the card-removing action according to the card-returning instruction input by the user, returning the card to the card-input port, notifying and waiting for the user to take the card, and simultaneously performing the card-swapping process, when the card is swallowed Controlling the card feeder to perform a swallowing action.

A card fault-tolerant method for a self-service terminal, characterized in that it comprises:

Detecting whether the card slot sensor of the self-service terminal is faulty;

When the card inlet sensor fails, shielding the card slot sensor of the self-service terminal

And switch from the normal service mode to the incoming bay fault-tolerant service mode;

In the waiting card access interface of the card insertion fault-tolerant service mode, detecting whether a button instruction for processing a service input by the user is received;

If the button instruction for processing the service input by the user is received, the card feeding mechanism of the self-service terminal is controlled to perform the card-initiating action/trying card-initiating action continuously according to the preset frequency. The card fault-tolerant method of the self-service terminal according to claim 10, wherein the detecting whether the card-in sensor of the self-service terminal has a fault comprises:

Detecting whether the number of times the card-sending mechanism of the self-service terminal performs the card-in/swallowing failure exceeds the first preset number of times in the first preset time, and if the card-sending mechanism performs the card-in/swallow-out failure more than the number of times If the preset number of times, the card inlet sensor is faulty; or detecting whether the card inlet sensor detects a card event in the second predetermined time zone, if the card inlet sensor is in the second preset state If there is a card event detected in the room, the card sensor is faulty.

The card insertion fault-tolerant method of the self-service terminal according to claim 10, wherein the attempting card insertion operation is specifically:

After the card insertion operation is performed, if the card feeding mechanism does not detect the rotational friction between the card and the card, the card insertion operation is stopped;

After performing the card insertion operation, if the card feeding mechanism detects the rotational friction between the card and the card, Then, as the frictional force increases, the card insertion speed is increased until the card insertion operation is completed. The card fault-tolerant method of the self-service terminal according to claim 10, wherein, if the button command for processing the service input by the user is received, the card feeding mechanism of the self-service terminal is continuously executed according to a preset frequency. After several card-in actions/attempts to enter the card, it also includes:

Controlling the card-receiving mechanism to perform the card-removing action according to the card-returning instruction input by the user, returning the card to the card-input port, notifying and waiting for the user to take the card, and simultaneously performing the card-swapping process, when the card is swallowed Controlling the card feeder to perform a swallowing action.

A self-service terminal, comprising:

The card slot sensor fault detecting module is configured to detect whether the card slot sensor of the self-service terminal is faulty;

a service mode switching module, configured to: when the card sensor is faulty, shield the card slot sensor of the self-service terminal, and switch from a normal service mode to an incoming card fault-tolerant service mode;

The interface information prompting module is configured to display a prompt message prompting the user to insert the card and press the confirm button on the waiting for entering the card interface of the card fault-tolerant service mode;

The first card sending mechanism control module is configured to trigger a card feeding mechanism of the automatic terminal to perform a card insertion action when receiving a confirmation command input by the user according to the prompt information.

The self-service terminal according to claim 14, wherein the card inlet sensor failure detecting module is specifically configured to:

Detecting whether the number of times the card-sending mechanism of the self-service terminal performs the card-in/swallowing failure exceeds the first preset number of times in the first preset time, and if the card-sending mechanism performs the card-in/swallow-out failure more than the number of times If the preset number of times, the card inlet sensor is faulty; or detecting whether the card inlet sensor detects a card event in the second predetermined time zone, if the card inlet sensor is in the second preset state If there is a card event detected in the room, the card sensor is faulty.

The self-service terminal of claim 14, further comprising:

The maintenance alarm module is configured to be touched by a confirmation command input by the user in the third preset time After the card sending mechanism performs the card insertion operation for more than the second preset number of times, generating alarm information of the card inlet sensor failure, and notifying the maintenance personnel of the self-service terminal to intervene. The self-service terminal according to claim 14, wherein the first card-sending structure control module is further configured to:

Controlling the card-receiving mechanism to perform the card-removing action according to the card-returning instruction input by the user, returning the card to the card-input port, notifying and waiting for the user to take the card, and simultaneously performing the card-swapping process, when the card is swallowed Controlling the card feeder to perform a swallowing action.

A self-service terminal, comprising:

The card slot sensor fault detecting module is configured to detect whether the card slot sensor of the self-service terminal is faulty;

a service mode switching module, configured to block the card slot sensor of the self-service terminal when the card sensor is faulty, and switch from a normal service mode to an incoming card fault-tolerant service mode;

An image obtaining module, configured to detect, in the card fault-tolerant service mode, whether a person enters a service area of the self-service terminal device;

The second card sending mechanism control module is configured to: when detecting that a person enters the service area of the self-service terminal device, control the card feeding mechanism of the self-service terminal to automatically perform a card insertion action/try card insertion action according to a preset frequency.

The self-service terminal according to claim 18, wherein the card inlet sensor failure detecting module is specifically configured to:

Detecting whether the number of times the card-sending mechanism of the self-service terminal performs the card-in/swallowing failure exceeds the first preset number of times in the first preset time, and if the card-sending mechanism performs the card-in/swallow-out failure more than the number of times If the preset number of times, the card inlet sensor is faulty; or detecting whether the card inlet sensor detects a card event in the second predetermined time zone, if the card inlet sensor is in the second preset state If there is a card event detected in the room, the card sensor is faulty.

The self-service terminal according to claim 19, wherein the second card feeding mechanism control module is further configured to: When it is detected that the service area of the self-service terminal is unmanned, the card feeding mechanism is controlled to stop performing the card-in/try card-initiating action.

The self-service terminal according to claim 20, wherein the attempted card insertion operation is specifically:

After the card insertion operation is performed, if the card feeding mechanism does not detect the rotational friction between the card and the card, the card insertion operation is stopped;

After the card insertion operation is performed, if the card feeding mechanism detects the rotational frictional force with the card, the card insertion speed is increased as the frictional force increases, until the card insertion operation is completed. The self-service terminal according to claim 18, wherein the second card delivery structure control module is further configured to:

Controlling the card-receiving mechanism to perform the card-removing action according to the card-returning instruction input by the user, returning the card to the card-input port, notifying and waiting for the user to take the card, and simultaneously performing the card-swapping process, when the card is swallowed Controlling the card feeder to perform a swallowing action.

A self-service terminal, comprising:

The card slot sensor fault detecting module is configured to detect whether the card slot sensor of the self-service terminal is faulty;

a service mode switching module, configured to block the card slot sensor of the self-service terminal when the card sensor is faulty, and switch from a normal service mode to an incoming card fault-tolerant service mode;

a button instruction detecting module, configured to detect, according to the waiting card input interface of the card fault-tolerant service mode, whether a button instruction for processing a service input by a user is received;

The third card sending mechanism control module is configured to, if receiving the button instruction for processing the service input by the user, control the card feeding mechanism of the self-service terminal to continuously perform the card feeding action/try card insertion operation according to the preset frequency.

The self-service terminal according to claim 23, wherein the card inlet sensor failure detecting module is specifically configured to:

Detecting whether the number of times the card-sending mechanism of the self-service terminal performs the card-in/swallowing failure in the first preset time exceeds the first preset number of times, if the card-sending mechanism fails to perform card-in/swallowing If the number of times exceeds the first preset number of times, the card inlet sensor is faulty; or

 Detecting whether the card insertion sensor detects a card event in the second preset time zone, and if the card inlet sensor does not detect a card event in the second preset time zone, the card insertion sensor appears malfunction.

 [Claim 25] The self-service terminal according to claim 23, wherein the attempt to enter the card is specifically:

 After the card insertion operation is performed, if the card feeding mechanism does not detect the rotational friction between the card and the card, the card insertion operation is stopped;

 After the card insertion operation is performed, if the card feeding mechanism detects the rotational frictional force with the card, the card insertion speed is increased as the frictional force increases, until the card insertion operation is completed.

The self-service terminal according to claim 23, wherein the third card-sending structure control module is further configured to:

 Controlling the card-receiving mechanism to perform the card-removing action according to the card-returning instruction input by the user, returning the card to the card-input port, notifying and waiting for the user to take the card, and simultaneously performing the card-swapping process, when the card is swallowed Controlling the card feeder to perform a swallowing action.