WO2017128653A1

WO2017128653A1 - Incoming call processing method and apparatus

Info

Publication number: WO2017128653A1
Application number: PCT/CN2016/091558
Authority: WO
Inventors: 段星辰
Original assignee: 中兴通讯股份有限公司
Priority date: 2016-01-28
Filing date: 2016-07-25
Publication date: 2017-08-03
Also published as: CN107018227A

Abstract

Disclosed in the embodiments of the present invention are an incoming call processing method and apparatus, the method comprising: when a communication device in an automatic answer mode receives an incoming call, extracting a communication ID of the incoming call; on the basis of the communication ID, querying an address book and forming query results; on the basis of the query results, selecting an audio response; on the basis of the audio response, implementing incoming call answer and response; and after entering an answer state, forming a call recording file.

Description

Call processing method and device

Technical field

The present application relates to, but is not limited to, the field of communications, and in particular, to an incoming call processing method and apparatus.

Background technique

Communication devices such as mobile phones or telephones play an increasingly important role in people's lives, but usually in some scenarios, there is no way to answer incoming calls. For example, sometimes in a meeting, in class, in a meeting with a customer, or when the user is doing other things, there will be a phenomenon that the phone cannot be answered or missed. How to inform the calling party that the called party is currently inconvenient to answer, avoiding Cause the caller to misunderstand and other conditions. Therefore, how to handle incoming calls better in the related art is an urgent problem to be solved.

Summary of the invention

The following is an overview of the topics detailed in this document. This Summary is not intended to limit the scope of the claims.

An incoming call processing method, the method comprising:

When the communication device in the automatic answering mode receives an incoming call, the communication identifier of the incoming call is extracted.

The communication record is queried according to the communication identifier to form a query result.

The response audio is selected according to the query result.

In the answering state, the incoming call answering is performed according to the answering audio.

Optionally, the method further includes:

After entering the answering state, a call recording file is formed for the current call.

Optionally, the method further includes:

Name the call recording file or the corresponding folder with the communication identifier and the incoming call time.

Optionally, the method further includes:

Detect the response scenario of the auto answer.

The selecting the response audio according to the query result includes:

And selecting, according to the query result and the response scenario, response audio corresponding to both the communication identifier and the response scenario.

Optionally, the querying the address record according to the communication identifier to form a query result includes:

Query whether the communication identifier is located in the address book to form a query result.

The selecting the response audio according to the query result includes:

If the query result indicates that the communication identifier is located in the address book, the preset response audio is searched according to the communication identifier.

Optionally, the selecting the response audio according to the query result includes

If the result of the inquiry indicates that the communication identifier of the incoming call is not located in the address book, then the public answering audio is selected.

Optionally, the method further includes:

Determining whether the communication identifier of the incoming call is a specific communication identifier.

If it is a specific communication identifier, the processing method corresponding to the specific communication identifier is determined.

The querying the communication record according to the communication identifier to form a query result includes:

If the processing mode is to answer an incoming call, query whether the communication identifier is in the address book to form a query result.

Optionally, the method further includes:

If the processing method is to reply to an incoming call, the incoming call is rejected.

The call is made according to the communication identifier.

After the call is turned on, a call recording is formed according to the audio information of the communication partner.

An incoming call processing device, the device comprising: an extracting unit, a query unit, a selecting unit and a response unit.

The extracting unit is configured to extract the communication identifier of the incoming call when the communication device in the automatic answering mode receives the incoming call.

The query unit is configured to query the communication record according to the communication identifier to form a query result.

The selection unit is arranged to select the response audio according to the query result.

The response unit is configured to perform an incoming call response according to the response audio.

Optionally, the device further comprises: a forming unit.

The forming unit is configured to form a call recording file for the current incoming call after entering the receiving state.

Optionally, the forming unit is further configured to name the call recording file or a corresponding folder by using the communication identifier and the incoming call time.

Optionally, the device further includes: a detecting unit.

The detecting unit is set to detect a response scene of the automatic answer.

The query unit selects the response audio according to the query result, including:

Optionally, the selecting unit selects the response audio according to the query result, including:

Optionally, the device further includes: a determining unit and a determining unit.

The determining unit is configured to determine whether the communication identifier of the incoming call is a specific communication identifier.

A determining unit is configured to determine a processing manner corresponding to the specific communication identifier if the specific communication identifier is determined.

The query unit is further configured to query whether the communication identifier is in the address book if the processing mode is to answer an incoming call.

Optionally, the response unit is further configured to reject the incoming call if the processing mode is to reply to the incoming call; perform a call according to the communication identifier; and after the call is connected, form a call according to the audio information of the communication partner. recording.

A computer readable storage medium storing computer executable instructions that, when executed by a processor, implement the incoming call processing method.

After receiving the incoming call, the incoming call processing method and device provided by the embodiment of the present invention extracts the communication identifier of the incoming call, queries the communication record according to the communication identifier, determines the response audio according to the query result of the communication record, and automatically answers the communication device. After entering the answering state, the recorded call file will be automatically formed. On the one hand, the call answer is answered by answering the audio. On the other hand, the formation of the recorded call file can facilitate subsequent users to query the information notified by the other party of the call, which is good. It solves the problem of the incoming call of the user in the inconvenient listening state, better utilizes the hardware and software resources of the communication terminal, and improves the user satisfaction.

BRIEF abstract

1A is a schematic flowchart of a first method for processing an incoming call according to an embodiment of the present invention;

FIG. 1B is a schematic flowchart of a second method for processing an incoming call according to an embodiment of the present disclosure;

2 is a schematic flowchart of a third method for processing an incoming call according to an embodiment of the present invention;

3A is a schematic structural diagram of an incoming call processing apparatus according to an embodiment of the present invention;

FIG. 3B is a schematic structural diagram of an incoming call processing apparatus according to an embodiment of the present invention; FIG.

FIG. 4 is a schematic flowchart diagram of a third method for processing an incoming call according to an embodiment of the present invention.

Embodiments of the invention

The embodiments of the present invention will be described in detail below with reference to the accompanying drawings. It should be noted that the features of the embodiments and the embodiments in the present application can be combined with each other without conflict.

As shown in FIG. 1A, this embodiment provides an incoming call processing method, where the method includes steps S110-S140:

Step S110: When the communication device in the automatic answering mode receives the incoming call, the communication identifier of the incoming call is extracted.

Step S120: Query the communication record according to the communication identifier to form a query result.

Step S130: Select a response audio according to the query result.

Step S140: Perform an incoming call response according to the response audio in the answering state.

The incoming call processing method in this embodiment can be applied to various communication devices such as mobile terminals and the like, such as mobile phones and tablet computers. In this embodiment, the incoming call can be related to the second generation 2G, the second In mobile communication such as 3G and 2G, it can also be used in the process of network voice communication using instant communication software such as WeChat or QQ.

In this embodiment, the communication mode corresponding to the communication device may include two types, one is an automatic answer mode, and the other is a passive answer mode. The passive answering mode typically includes a manual answering mode for manual triggering or a voice-triggered voice answering mode. In the automatic answer mode in this embodiment, the communication device automatically answers the incoming call after receiving the incoming call without inputting the user input indication.

In step S110, the communication identifier of the incoming call is extracted, where the communication identifier may include a timely communication identifier of a timely call such as a mobile phone number, a landline number, a micro signal or a QQ number.

In step S120, it is determined whether the communication identifier of the incoming call is in the address book, and the address book here may be a communication list stored locally in the communication device. The address book here may include a directory of timely communication identifiers such as a phone book or a directory of WeChat accounts.

In step S130, the response audio is determined based on whether the communication identification of the incoming call is in the inquiry result in the address book. If the communication identifier is located in the address book, it may be considered as an incoming call of a friend, a relative, or the like, which is known to the called user. If the communication identifier is not in the address book, the calling party user may be a stranger who is not known by the called party user. For the acquaintance and the stranger, different answering audios may be corresponding in this embodiment. Therefore, in this embodiment, the answer file is selected according to whether the communication identifier is in the query result in the address book.

The incoming call will be automatically answered in step S140, and an incoming call will be answered based on the response audio in the answering state. The answering of the incoming call here may include playing the response audio, and the communication device of the called party re-acquires the audio formed by the playing response audio and sends the audio to the calling party's communication device. Of course, in implementation, the communication device may directly send the audio information of the response audio directly to the communication device of the calling party according to the audio information of the response audio. In this way, the communication device can perform an incoming call reply without playing the response audio. After receiving the audio information, the calling party's communication device can hear the response voice by decoding. In the case of not playing the response audio, the answering call response may include extracting audio data from the queried answer audio, forming an audio data packet, and transmitting the data packet to the calling party's communication device, so that the calling party's communication device will After receiving the audio data packet, the response voice can be heard after parsing.

In the embodiment, the response audio may include at least information such as the reason why the called user is inconvenient to answer the incoming call. Usually, the response audio can be divided into two parts, the first part is for the calling party. The name of the household, the second part can be the reason for the inconvenience of answering. Of course, the response audio may further include a third part prompting part, prompting the calling user to record the call, and the calling user may leave a message to the user who wants to tell the called party.

The response audio in the embodiment may be an audio file in which the communication device pre-acquires the user's voice, the recorded sound information of the called party user, or an automatically generated audio file that does not include the voice information of the called party user. The audio file generated automatically here can also simulate the audio file formed by the user's voice.

As an improvement of this embodiment, as shown in FIG. 1B, the method further includes step S150:

Step S150: After entering the answering state, form a call recording file for the current call.

Here, the step S150 may be performed later than the step S140, or may be performed after the step S140. In summary, the step S150 of the embodiment records the current call to form a recording file, so that the subsequent The calling party can learn about the current call by querying the call recording file. Obviously, if the user is inconvenient to answer, the communication device can automatically answer and answer, so that the calling party user can easily understand the current called party by playing the response audio of the communication device of the called end. The user is inconvenient to answer and inconvenient to answer the call. At the same time, the caller can record the audio and inform the called party of the information that he wants to tell the called party user. In the embodiment, whether the communication identifier of the incoming call is in the The query in the address book selects the answering audio, so that the communication device can intelligently select the answering audio to play according to the difference of the calling party user, avoiding the reply of the parent of the called party user and the like, or the customer, etc. The calling party user responds too arbitrarily, and the better utilized hardware and software resources of the called party's communication device enhance the calling experience used by the calling party. It should be noted that in the embodiment, the calling party is the party of the incoming call. At the same time, it is also worth noting that during the call, the calling party user may speak, and the calling party's communication device may transmit the audio information through the network. In this embodiment, the communication device of the called party can play the audio information of the other party, and the communication device of the called party forms the call recording file by voice collection. In this embodiment, the communication device of the called party may not play the audio information of the other party, so that the called party does not play the voice of the other party in a quiet state, and forms a call recording file.

The step S150 may further include: naming the call recording file or a corresponding folder with the communication identifier and the incoming call time. In this embodiment, the communication identifier and the incoming call time are the file names. The call recording file can avoid the loss of part of the call recording file caused by the mutual coverage of the call recording files in the communication device, and on the other hand, it is convenient for the user to determine the calling party and the incoming call of the call recording file according to the file name. Time, without additional generation of prompt information, etc., can reduce the amount of information stored by the communication device. In the implementation, the file name of the call recording file may further include: a nickname of the calling party user, which is more convenient for the called party to query and read afterwards, and improve the intelligence of the communication device and the user satisfaction.

The method also includes detecting a response scenario of the automated response. The step S130 may include: selecting response audio corresponding to the communication identifier and the response scenario according to the query result and the response scenario.

For example, the called party user sets different response audios to different calling party users. Therefore, in this embodiment, the corresponding response audio can be selected according to the communication identifier of the incoming call. Of course, different response audios are also set in the communication device of the called party in different application scenarios. At this time, by obtaining the application scenario, it is determined that the response audio corresponding to the current application scenario is selected.

For example, before the user sets the profile of the communication device to the conference mode before the meeting, the application scenario of the current electronic device is determined according to the scenario mode. When answer audio is selected, the answer audio of the conference mode is selected. The response audio corresponding to the conference mode may include information content that the called user is currently in the conference, and the like. For example, before the outbound travel, the user stores information such as outbound travel on the communication device through information input, or activates the outbound application mode. At this time, when the response audio is selected, the response audio corresponding to the outbound tour will be selected.

In the step S120 in the embodiment, by querying the address book, it is possible to obtain whether the communication identifier of the incoming call is in the address book, and also know the name of the called party user by the called party through the address book. At the level, the social relationship between the calling party user and the called party user can be known.

Of course, the social relationship between the calling party user and the called party user may also be determined by querying the group of the address book in which the communication identifier is located. For example, there are family groupings, grouping of colleagues, grouping of customers, grouping of classmates, and grouping of friends in the address book. The communication device of the called party may generate the response audio of the different packets in advance in the instruction of the user. In this embodiment, the query result of the packet in which the communication identifier is located may be included, and the response audio of the packet in which the corresponding communication identifier is located may be selected.

The application scenario described in this embodiment may be an application scenario in which the communication device actively answers the mode. The application scenario here may be related to the scene in which the called party user is inconvenient to answer the call. The application scenario It can be determined for user instructions received by the communication device from the human machine interface. It can also be automatically set based on the communication device based on built-in instructions. For example, the communication device stores therein schedule information of the user, and the communication device generates an application scenario corresponding to the schedule information according to the built-in instruction. For example, the schedule information for an electronic device on a certain day indicates that the user is on a flight trip between 2:30 and 4:30 pm. The communication device can generate an application scenario of the flight travel according to the schedule information. The method for obtaining the application scenario is various, and is not limited to the foregoing two types. In this embodiment, not only the response audio is selected according to the communication identifier of the incoming call, but also the response audio is selected according to the application scenario, and the intelligence of the communication device is improved. Sex and user satisfaction.

There are many implementations of the step S130 of selecting the response audio in combination with the communication identifier and the application scenario of the incoming call. The following two modes are available:

Manner 1: The step S130 may include:

A first audio set including one or more alternate audio corresponding to the communication identification is selected based on the communication identification.

According to the application scenario, a second audio set including one or more candidate audio corresponding to the application scenario is selected.

One or more candidate audios in the intersection of the first audio set and the second audio set are selected as the response audio.

Method 2:

The mapping relationship between the candidate audio stored in the electronic device and the application scenario and the communication identifier.

The step S130 may include:

At the same time, the application identifier and the communication identifier of the incoming call are used as query keywords, and the mapping relationship is queried, and an alternative audio corresponding to the communication identifier of the incoming call and the current application scenario is selected as the response audio.

The step S120 may include: querying whether the communication identifier is located in the address book to form a query result. Correspondingly, the step S130 may include: if the query result indicates that the communication identifier is located in the address book, searching for a preset response audio according to the communication identifier.

For example, the response audio of the user to the parent, the lover, and the wife may be different, the tone of the speech is different, and the manner of presenting the inconvenient answer is different, so in this embodiment, if The communication identifier is located in the address book, and the targeted response is answered according to the response audio corresponding to the communication identifier, thereby improving the intelligence of the electronic device and the user satisfaction.

In the application, querying the address book according to the communication identifier may further include querying information such as a name, a corresponding group, and the like corresponding to the communication identifier, and determining whether the query is generated in the address book and the information of the query may be As part of the results of the query.

In this embodiment, the primary file name of the file name of the response audio may include: an application scenario and a communication identifier. In this case, directly searching for the response file according to the application scenario and the communication identifier as an index, and searching for the response audio to be selected, has the characteristics of being simple to implement. Of course, in the implementation, the mapping relationship between the application scenario, the communication identifier, and the response audio storage address may be stored in the communication device, and the storage address is obtained by querying the mapping relationship, and the response file can be obtained according to the storage address.

Of course, the step S130 further includes: selecting the public answering audio if the query result indicates that the communication identifier of the incoming call is not located in the address book.

The public answering audio is stored in the electronic device for the strange incoming call of the stranger, and the shared answering audio may include the self-introduction information of the called user, the information of the inconvenient answering the call, and the like.

Optionally, the public response audio may also need to be divided into application scenarios to play. In this case, the scenario and the public response identifier may also be used as the file name of the shared response audio, so that when the response audio is selected, the The application scene and the public response identifier are used as retrieval indexes, and the response audio can be easily queried. Similarly, the mapping relationship between the storage address of each public response audio and the application scenario may be established, and the response audio corresponding to the current application scenario is obtained by querying the mapping relationship.

As shown in FIG. 2, the method further includes steps S111-S112:

Step S111: determining whether the communication identifier of the incoming call is a specific communication identifier;

Step S112: Determine a processing manner corresponding to the specific communication identifier for a specific communication identifier;

The step S120 may include:

Some calls may be to sell calls or harass calls; these calls may not need to be answered. In In the embodiment, it is possible to filter the call that does not need to be automatically answered by the judgment of whether the communication identifier of the incoming call is a specific communication identifier, and avoid the waste of the call duration and the call charge caused by the telephone such as the harassing call. For example, the communication device may send the communication identifier of the incoming call to the network server, receive the information label of the communication identifier of the incoming call by the network server, and determine whether the specific communication identifier is determined according to the information label. Of course, the communication identifier can also be matched with the blacklist in the communication device to determine whether the communication identifier is specific.

For example, a blacklist number and a white number are stored in the device at the receiving end.

In step S111, if the caller number is a blacklist number, it is blocked and not added to the call record, so when the caller number is a blacklist number, the caller broadcast is directly ended; if the caller is a whitelist number, it can be set. The corresponding forwarding number prompts the calling user to dial the forwarding number. If A is driving, B is sitting in the co-pilot, you can set B's phone as the forwarding number. Or called the alternate caller number. In the ringing phase, it is determined whether the incoming call number is in the white list. If it is in the white list, according to the current state (such as driving state, meeting state, and leaving state), it is queried whether the alternate phone number and the corresponding answering mode are configured. Make the appropriate choice based on the response method. If the user is driving, when the user's mobile phone is in the called state, according to the current state of the mobile phone, the alternate caller number is sent to the incoming caller, and the caller is notified to dial the caller of the alternate caller number to obtain the contact.

Of course, the specific communication identifier is not limited to calls such as harassing calls. In the embodiment, the communication device may set in advance each of the communication telephones in the address book, and the processing mode when the user does not answer according to the user instruction within a specified time. The processing methods here may include rejecting the answer, replying to the message, and answering the incoming call and the incoming call reply. The refusal to answer can be applied to the aforementioned harassing call or advertising call or the like. The message reply can be applied to ordinary strange calls and the like. The call reply is first to reject the call and then echo. Therefore, in this embodiment, the method further includes: if the processing mode is the response mode other than the answering call, the incoming call is processed according to the response mode. Optionally, if the answering mode is the answering mode other than the replying call, the processing the incoming call according to the answering manner may include: rejecting the incoming call if the processing mode is replying to the incoming call; And making a call according to the communication identifier; after the call is turned on, forming a call recording according to at least the audio information of the communication partner. Similarly, in the embodiment, after the call is turned on, the response audio corresponding to the communication identifier is played or the audio information of the response audio is directly sent to the counterpart communication device, and then the audio data sent by the counterpart communication device is received to form the Call recording file. Of course, in this embodiment The call recording file formed by the call audio file may also be formed according to the audio data sent by the response audio and the counterpart communication device.

As shown in FIG. 3A, the embodiment further provides an incoming call processing device, where the device includes: an extracting unit 110, a query unit 120, a selecting unit 130, and a response unit 140.

The extracting unit 110 is configured to extract the communication identifier of the incoming call when the communication device in the automatic answering mode receives the incoming call.

The query unit 120 is configured to query the communication record according to the communication identifier to form a query result.

The selecting unit 130 is configured to select the response audio according to the query result.

The response unit 140 is configured to automatically answer the incoming call, and perform an incoming call response according to the response audio in the answering state.

The incoming call processing device in this embodiment may be an incoming call processing device applied to a plurality of communication devices, for example, an incoming call processing device in a mobile terminal such as a mobile phone or a tablet computer.

In the embodiment, the extracting unit 110, the query unit 120, the selecting unit 130, and the response unit 140 may all correspond to a processor or a processing circuit in the communication terminal. The processor can include processing results such as a central processing unit, a microprocessor, a digital signal processor, or a programmable array. The processing circuit may include an application specific integrated circuit or the like, and the extraction of the communication identifier of the incoming call, the formation of the query result, the selection of the response audio, and the automatic response may be implemented by execution of the predetermined code.

The call processing device according to this embodiment is applied to the communication device, and can automatically answer the incoming call in the automatic answer mode. In the embodiment, the response unit 140 may be configured to send audio data according to the response audio to the other party according to the response audio, by means of audio playback or non-playback, so that the counterpart communication device receives the voice.

As shown in FIG. 3B, the apparatus described in this embodiment may further include: a forming unit 150.

The forming unit 150 is configured to form a call recording file for the current incoming call after entering the receiving state.

The forming unit 150 may also correspond to the aforementioned processor or processing circuitry. Of course, the forming unit 150 can also control the communication device to form the call recording file according to the received audio information without outputting the audio sent by the counterpart communication device.

Optionally, the device further includes: a detecting unit, configured to detect a response scene of the automatic response. The detecting unit in this embodiment may correspond to a processor or a processing circuit, and determine an application scenario that is currently automatically answered by reading the information. The selecting the response audio according to the query result includes: selecting, according to the query result and the response scenario, response audio corresponding to the communication identifier and the response scenario. In this case, the query unit will determine the response audio used in the current response scene and the calling party according to the communication identifier of the incoming call and the application scenario, and the parameters of the two dimensions are used to enhance the response feeling of the calling party and improve the communication. The intelligence of the device.

Optionally, the selecting unit 130, selecting the response audio according to the query result includes: if the query result indicates that the communication identifier is located in the address book, searching for a preset response audio according to the communication identifier; And/or, the selecting unit 130, selecting the response audio according to the query result includes: selecting the public response audio if the query result indicates that the communication identifier of the incoming call is not located in the address book. For the manner in which the selection unit 130 selects the response audio, reference may be made to the corresponding call processing method in the foregoing, which is not repeatedly described in this embodiment.

Optionally, the forming unit 150 is further configured to name the call recording file or a corresponding folder by using the communication identifier and the incoming call time. The call recording file formed by the forming unit 150 is convenient for the user to search for the call recording file according to the file name.

a determining unit, configured to determine whether the communication identifier of the incoming call is a specific communication identifier, and a determining unit, configured to determine, if the specific communication identifier is a processing manner corresponding to the specific communication identifier, the query unit 120 is further configured to When the processing mode is to answer an incoming call, it is queried whether the communication identifier is in the address book. In this embodiment, the determining unit may correspond to the communication interface, and determine, by interaction with the network device, whether the communication identifier of the incoming call is a specific communication identifier. For example, this can determine whether the electricity is an advertising or harassing phone call, and of course, whether it is a courier or a foreign trade to sell the phone, these important emergency calls. In the storage medium of the communication device, the processing manner of the different specific communication identifiers may be pre-stored. In this embodiment, the determining unit may correspond to the processor or the processing circuit, and determine the processing manner by using the information query. When it is determined that the processing mode is to answer an incoming call, the query unit 120 queries the address book to facilitate the response unit to respond.

Optionally, the response unit 140 is further configured to reject the incoming call if the processing mode is to reply an incoming call; perform a call according to the communication identifier; after the call is turned on, at least according to the call The audio information of the communication partner forms a call recording. The response unit in this embodiment can correspond to a communication chip and a communication interface in the communication terminal, and can perform various operations such as answering, calling, and answering. In this embodiment, if the processing mode is to reply the incoming call, the answering unit 140 in the embodiment firstly rejects the incoming call and then dials back, and calls the recording file according to the corresponding response audio and the audio information sent by the counterpart communication device.

An application example is provided below in combination with any of the above embodiments:

Example 1:

Step 1: Store the answering recording to form the answering audio and enter the automatic answering mode.

Step 2: When there is a call incoming, it is detected whether the incoming telephone number is in the address book. If in the address book, it is determined whether the processing method of the incoming telephone number is set.

Step 3: Perform call processing according to the processing method determined in step 2. If the processing method is to answer the incoming call, the call is automatically answered, and the answering audio corresponding to the incoming telephone number is selected for answering and call recording.

Step 4: After the call ends, store the call recording.

In step 1, after the communication terminal enters the automatic answer mode, the call alert mode such as vibration and ring tone is turned off. In this case, when there is an incoming call, the communication terminal does not ring or vibrate to save power consumption of the communication terminal.

The communication terminal can record different response audios of 2 or more segments in the application scenario, and select the corresponding application scenario when entering the automatic answer mode, and then respond to select the response audio in different application scenarios. Of course, each application scenario can record the response audio of a particular user in the scene, such as recording a dedicated answering audio to his boss, parents, and the like. The file name of the response audio may include information such as a scene code and a caller's phone number. Public response audio file: information such as scene code and public answer file ID.

In step 2, when there is a call incoming, it is first detected whether it is in the automatic answer mode, which application scenario is detected, and finally whether a specific answering audio is set for the incoming call, and the default answering audio is activated if not set. The default answering audio here can be one of the public answering audios.

For some incoming calls of a specific communication identifier corresponding to the corresponding processing mode, the corresponding processing manner may be used for processing. The processing here can include replying to an incoming call, replying to a text message, and refusing to come. Electricity. The text message here is one of the aforementioned reply messages. In implementation, the reply message in the foregoing embodiment may further include replying to a timely message such as a WeChat or a QQ message.

For the identification of special communication identifiers, some configuration files can be generated in advance. During the ringing phase of the incoming call, the configuration file is read, and the determination of the special communication identifier and the determination of the processing manner are completed according to whether the communication identifier is in the configuration file and the configuration file configuration action (returning the call, returning the short message, and rejecting the connection). Here, the configuration file can be changed according to user instructions or system code updates.

Configuration file example:

<Nodes>

<Node>

<Action>Respond to phone call</Action>

</Node>

<Node>

<Action> reply message</Action>

</Node>

</Nodes>

The <TelephoneNum> corresponds to the communication identifier, and the <Action> corresponds to the processing mode.

Step 3: After the phone is connected, the screen of the communication device such as the mobile phone is off. The communication device will send a broadcast signal of the incoming call when the incoming call is made, and the program creates a telephone broadcast acceptor, automatically generates the corresponding class object when the broadcast of the incoming call is heard, and invokes the application interface of the created class object (Application Progran Interface, API) )Line connected.

iTelephony.answerRingingCall();//Automatically connect to the phone

iTelephony.endCall();//Automatically hang up the phone.

Set the length of time to answer the call. If the duration of the call exceeds the preset duration, the call is automatically disconnected. For example, the duration may be 5 minutes, in which case, if the answering time is more than five minutes, the electricity The words hang up automatically.

In step 4, when the phone hangs up, the audio of the incoming call user is saved for different caller numbers, and appropriate processing is adopted according to the audio content. To prevent different files from overlapping and interfering with each other, the caller's audio folder is uniformly named: phone number or note in the address book, the file name is: current date and time. 3gp. Example: The phone number of a user is: 123456. When the system date is 2015-11-25 10:00:00, the corresponding audio folder is: 123456 and the file name is 20151125100000.3gp.

Android provides a set of available APIs that will send a broadcast that executes the action android.intent.action.PHONE_STATE when the phone state changes, and a broadcast that executes the action android.intent.action.NEW_OUTGOING_CALL when the call is made.

A detailed description of the android.intent.action.PHONE_STATE can be found in the related art, and will not be described in this embodiment. The same android.intent.action.NEW_OUTGOING_CALL can also be found in related technologies.

To achieve mobile phone state monitoring, mainly rely on two categories, telephone management class TelephoneManger and phone state monitoring class PhoneStateListener. TelephoneManger provides a way to get basic information about mobile phones, so applications can use the phone management class to detect basic phone services. Applications can register PhoneStateListener to monitor phone status changes. The phone status is mainly divided into the following types:

Idle state: No calls, calls, or calls.

Off-hook status: At least 1 phone activity. The phone activity is a state of being called during a call, a call, or a call. In the off-hook state, the communication device will be ready to make various recording resources for the call recording to form the response audio.

Call status: The time when the phone rings, or when the call is coming again, the new call has to wait. In this state we are ready to record the resources needed, such as a tape recorder, to facilitate the formation of subsequent call recordings.

Take the Android phone as an example. According to the broadcast receiver of the four components provided by the Android phone, register the listener and monitor the change of the phone status. Monitor the ringing status of the mobile phone and make corresponding processing according to the incoming call number.

Step 11: Create a broadcast receiver that monitors the change of the mobile phone state status in the idle state, and detect the mobile phone status in real time.

Step 12: In the incoming call state, start the recorder, set the recording source and save the format, and prepare the recording.

Step 13: In the off-hook state, start the recorder to start recording.

Step 14: When the mobile phone state is turned to the idle state again, the audio file is saved, thereby forming a response recording and releasing system resources.

Example two:

As shown in FIG. 4, this example provides a method for processing an incoming call, including:

Step S1: Monitor the state of the mobile phone.

Step S2: It is judged whether there is an incoming call, and if there is an incoming call, the process proceeds to step S3, and if there is no incoming call, the process returns to step S1. Here is judged based on the monitoring result of the state of the mobile phone.

Step S3: Prepare player related resources for playing an automatic response.

Step S4: determining whether to automatically answer, if the automatic answering proceeds to step S5, if not, the automatic answering returns to step S3.

Step S5: Recording an audio file. The recorded audio file here can be the call recording file mentioned above.

Step S6: Determine whether to hang up. If the machine goes to step S7, if it does not hang up, it returns to step S5. The hang up here can include the other party hanging up, and the party hangs up. For example, if the listening time of the party exceeds the preset duration, it will automatically hang up.

In the several embodiments provided by the present application, it should be understood that the disclosed apparatus and method may be implemented in other manners. The device embodiments described above are merely illustrative. For example, the division of the unit is only a logical function division. In actual implementation, there may be another division manner, such as: multiple units or components may be combined, or Can be integrated into another system, or some features can be ignored or not executed. In addition, the multiple components shown or discussed are coupled to each other, The direct coupling, or communication connection, may be an indirect coupling or communication connection through some interface, device or unit, and may be electrical, mechanical or otherwise.

The units described above as separate components may or may not be physically separated, and the components displayed as the unit may or may not be physical units, that is, may be located in one place or distributed to multiple network units; Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, each functional unit in the embodiment of the present invention may be integrated into one processing module, or each unit may be separately used as one unit, or two or more units may be integrated into one unit; The integrated unit can be implemented in the form of hardware or in the form of hardware plus software functional units.

A person skilled in the art can understand that all or part of the steps of implementing the above method embodiments may be completed by using hardware related to the program instructions. The foregoing program may be stored in a computer readable storage medium, and the program is executed when executed. The foregoing storage device includes the following steps: the foregoing storage medium includes: a mobile storage device, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk. A medium that can store program code.

The above is only the embodiment of the present invention, but the scope of protection of the embodiment of the present invention is not limited thereto, and any person skilled in the art can easily think of it within the technical scope disclosed by the embodiment of the present invention. Variations or substitutions are intended to be included within the scope of the embodiments of the invention. Therefore, the scope of protection of the embodiments of the present invention should be determined by the scope of the claims.

Industrial applicability

Claims

An incoming call processing method, the method comprising:

When the communication device in the automatic answering mode receives the incoming call, extracts the communication identifier of the incoming call;

Querying the address book according to the communication identifier to form a query result;

Selecting a response audio according to the query result;

In the answering state, the incoming call answering is performed according to the answering audio.
The incoming call processing method according to claim 1, further comprising:

After entering the answering state, a call recording file is formed for the current call.
The incoming call processing method according to claim 2, the method further comprising:

Name the call recording file or the corresponding folder with the communication identifier and the incoming call time.
The incoming call processing method according to claim 1, further comprising:

Detecting the response scene of the automatic response;

The selecting the response audio according to the query result includes:

And selecting, according to the query result and the response scenario, response audio corresponding to both the communication identifier and the response scenario.
The incoming call processing method according to any one of claims 1 to 4, wherein

The querying the communication record according to the communication identifier to form a query result includes:

Querying whether the communication identifier is located in the address book to form a query result;

The selecting the response audio according to the query result includes:

If the query result indicates that the communication identifier is located in the address book, the preset response audio is searched according to the communication identifier.
The incoming call processing method according to claim 5, wherein

The selecting the response audio according to the query result includes:

If the result of the inquiry indicates that the communication identifier of the incoming call is not located in the address book, then the public answering audio is selected.
The call processing method according to claim 1, 2 or 3, further comprising:

Determining whether the communication identifier of the incoming call is a specific communication identifier;

Determining a processing manner corresponding to the specific communication identifier if it is a specific communication identifier;

The querying the communication record according to the communication identifier to form a query result includes:

If the processing mode is to answer an incoming call, query whether the communication identifier is in the address book to form a query result.
The incoming call processing method according to claim 7, the method further comprising:

If the processing method is to reply to the incoming call, the incoming call is rejected;

Making a call according to the communication identifier;

After the call is turned on, a call recording is formed according to the audio information of the communication partner.
An incoming call processing device, characterized in that the device comprises: an extracting unit, a query unit, a selecting unit and a response unit;

The extracting unit is configured to: when the communication device in the automatic answering mode receives the incoming call, extract the communication identifier of the incoming call;

The query unit is configured to query the communication record according to the communication identifier to form a query result;

The selecting unit is configured to select a response audio according to the query result;

The response unit is configured to perform an incoming call response according to the response audio.
The incoming call processing device according to claim 9, further comprising: a forming unit;

The forming unit is configured to form a call recording file for the current incoming call after entering the receiving state.
The incoming call processing device according to claim 10,

The forming unit is further configured to name the call recording file or a corresponding folder with the communication identifier and the incoming call time.
The incoming call processing device according to claim 9, further comprising: a detecting unit;

The detecting unit is configured to detect a response scene of the automatic response;

The query unit selects the response audio according to the query result, including:

And selecting, according to the query result and the response scenario, response audio corresponding to both the communication identifier and the response scenario.
The incoming call processing device according to any one of claims 9 to 12, wherein

The selecting unit selects the response audio according to the query result, including:

If the query result indicates that the communication identifier is located in the address book, the preset response audio is searched according to the communication identifier.
The incoming call processing device according to claim 13, wherein

The selecting unit selecting the response audio according to the query result includes: selecting the public response audio if the query result indicates that the communication identifier of the incoming call is not located in the address book.
The incoming call processing device according to claim 9, further comprising: a determining unit and a determining unit;

The determining unit is configured to determine whether the communication identifier of the incoming call is a specific communication identifier;

The determining unit is configured to determine a processing manner corresponding to the specific communication identifier if the specific communication identifier is determined;

The query unit is further configured to query whether the communication identifier is in the address book if the processing mode is to answer an incoming call.
The incoming call processing device according to claim 15,

The response unit is further configured to reject the incoming call if the processing mode is to reply to the incoming call; to make a call according to the communication identifier; and after the call is turned on, form a call recording according to the audio information of the communication partner.