WO2017076259A1 - Process design method, client, and server side device and system - Google Patents

Process design method, client, and server side device and system Download PDF

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Publication number
WO2017076259A1
WO2017076259A1 PCT/CN2016/104066 CN2016104066W WO2017076259A1 WO 2017076259 A1 WO2017076259 A1 WO 2017076259A1 CN 2016104066 W CN2016104066 W CN 2016104066W WO 2017076259 A1 WO2017076259 A1 WO 2017076259A1
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WIPO (PCT)
Prior art keywords
flowchart
information
browser
module
side device
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PCT/CN2016/104066
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French (fr)
Chinese (zh)
Inventor
卓浩
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中兴通讯股份有限公司
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Publication of WO2017076259A1 publication Critical patent/WO2017076259A1/en

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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/02Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/2866Architectures; Arrangements
    • H04L67/30Profiles
    • H04L67/303Terminal profiles
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F30/00Computer-aided design [CAD]

Definitions

  • the present invention relates to the field of communications, and in particular, to a process design method, a client, a server side device, and a system.
  • the existing process design methods are mostly based on the client/server model.
  • the client/server model is used to design the process, and the client needs to install the dedicated client software. This involves the problem of a particularly large installation workload, followed by Any computer with problems, such as viruses and hardware damage, needs to be installed or maintained.
  • the system software is upgraded, each computer needs to be reinstalled.
  • the maintenance and upgrade costs are also very high; the client/server mode only Applicable to local area networks, and with the rapid development of the Internet, mobile office and distributed office are becoming more and more popular, and the client/server model cannot meet the requirements of the Internet.
  • the main technical problem to be solved by the embodiments of the present invention is to provide a process design method, a client, a server side device and a system, which solves the complicated process design in the prior art, requires a local area network and a dedicated client to implement process design and development.
  • the problem of high cost is to provide a process design method, a client, a server side device and a system, which solves the complicated process design in the prior art, requires a local area network and a dedicated client to implement process design and development.
  • an embodiment of the present invention provides a process design method, including: the following steps: loading a plug-in on a browser, and defining a flowchart-shaped element; the plug-in is used to perform functions on the flowchart-shaped element Controlling and managing the control; calling the flowchart element on the browser by the plugin according to a preset rule, drawing and generating flowchart shape information; sending the flowchart shape information to the server through the browser Side device.
  • the defining a flowchart element includes: a definition process element and a process element tool, the process element tool is configured to establish a logical relationship between the process elements;
  • the rule invokes the flowchart element on the browser by the plugin, and the drawing and generating the flowchart information includes: calling the process element and the process on the browser by using the plugin according to a preset rule.
  • the element tool and logically connecting the process element by the process element tool according to the rule to complete the flow chart-shaped drawing, and setting the process element and the attribute information of the process element tool to generate the flowchart shape information.
  • the method before the step-chart element is invoked on the browser by the plug-in according to a preset rule, and the flowchart-shaped information is drawn and generated, the method further includes: browsing a toolbox area and a design area are set on the interface of the device; the toolbox area is used to place the process element and the process element tool; the design area is used to display drawing information of the flowchart form and the flowchart form information.
  • the method further includes: transmitting, by the browser, a display command of the flowchart-shaped information to the server-side device; the browser receiving the sent from the server-side device
  • the flow chart shape information is information obtained by the server side device converting the corresponding flow information according to the display command; and the flow chart shape information is displayed in the design area of the browser.
  • the method before the sending the flowchart shape information to the server side device by using the browser, the method further includes: performing flow verification on the flowchart shape information on a browser.
  • the sending, by the browser, the information to the server side device by the browser includes: sending, by the browser, the generated flowchart shape information by using a hypertext transfer protocol Give the server side device.
  • an embodiment of the present invention further provides a process design method, including the steps of: receiving and parsing flowchart shape information sent by a client through a browser; calling a workflow engine, and using the workflow engine
  • the flow chart information is converted into process information; the process information is stored in a database.
  • the method further includes: receiving a command for displaying the flowchart shape information sent by the browser on the client; calling the workflow engine, and passing the workflow The engine converts the corresponding process information into the flowchart shape information; and sends the flowchart shape information to the browser on the client.
  • an embodiment of the present invention further provides a client, including a load definition module, a flowchart shape information generation module, and a first sending module.
  • the load definition module is configured to load a plug-in on a browser, and define a process. a graphic element; the plug-in is a control for functionally calling and managing the flowchart-shaped element; the flowchart-shaped information generating module is configured to call the browser on the browser according to a preset rule a flowchart-shaped element, drawing and generating flowchart-shaped information; the first sending module is configured to send the flowchart-shaped information to the server-side device through the browser.
  • the load definition module includes a process element definition submodule and a process element tool definition submodule, and the process element definition submodule is set to define a process element; the process element tool definition submodule Set to define a process element tool; the process element tool is used to establish a logical relationship between the process elements; the flowchart shape information generation module includes a flowchart shape drawing sub-module and an attribute information setting sub-module; The sub-module is configured to invoke the process element and the process element tool on the browser by the plug-in according to a preset rule, and logically connect the process element through the process element tool according to the rule to draw a flow chart shape
  • the attribute information setting submodule is configured to set attribute information of the process element and attribute information of the process element tool.
  • the method further includes an area setting module, where the area setting module is configured to set a toolbox area and a design area on the interface of the browser; the toolbox area is used to place the process An element and the process element tool; the design area is for displaying drawing information of the flowchart form and the flowchart shape information.
  • the area setting module is configured to set a toolbox area and a design area on the interface of the browser; the toolbox area is used to place the process An element and the process element tool; the design area is for displaying drawing information of the flowchart form and the flowchart shape information.
  • the method further includes a second sending module, a first receiving module, and a display module, where the second sending module is configured to send the flowchart information to the server side device by using the browser Display command; the first receiving module is configured to receive from the service
  • the flowchart-shaped information sent by the server-side device, the flowchart-shaped information is information obtained by the server-side device converting the corresponding flow information according to the display command; the display module is set to be in the browser
  • the design area displays the flowchart shape information.
  • the method further includes a process verification module, where the flow verification module is configured to perform flow verification on the flowchart shape information on the browser.
  • the embodiment of the present invention further provides a server side device, including a receiving parsing module, a first processing module, and a storage module.
  • the receiving parsing module is configured to receive and parse a flowchart sent by the client through the browser.
  • Information the first processing module is configured to invoke a workflow engine, and convert the flowchart shape information into process information by the workflow engine;
  • the storage module is configured to store the process information in a database.
  • the method further includes: a second receiving module, a second processing module, and a third sending module; the second receiving module is configured to receive a message sent from the browser on the client a command for displaying the flow chart information; the second processing module is configured to invoke the workflow engine, and convert the corresponding process information into the flow chart shape information by the workflow engine; The sending module is configured to send the flowchart shape information to the browser on the client.
  • an embodiment of the present invention further provides a system including the client as described above and the server side device as described above.
  • a computer storage medium is further provided, and the computer storage medium may store an execution instruction for executing the implementation of the flow design method in the foregoing embodiment.
  • the embodiment of the present invention provides a process design method, a client, a server side device, and a system.
  • the server side device converts the flowchart shape information by generating flowchart shape information on the browser and then transmitting the flowchart shape information to the server side device.
  • the present invention adopts a browser/server mode for process design, which reduces development costs, saves work time, and improves work efficiency.
  • FIG. 1 is a flowchart of a process design method according to Embodiment 1 of the present invention.
  • FIG. 2 is a flowchart of a process design method according to Embodiment 2 of the present invention.
  • FIG. 3 is a schematic structural diagram of a client according to Embodiment 3 of the present invention.
  • FIG. 4 is a schematic structural diagram of a server side device according to Embodiment 4 of the present invention.
  • FIG. 5 is a schematic structural diagram of a system according to Embodiment 5 of the present invention.
  • an embodiment of the present invention provides a process design method on a client side.
  • the process design method in this embodiment is based on a process design of an Information Technology Infrastructure Library (ITIL).
  • ITIL Information Technology Infrastructure Library
  • S101 loading a plug-in on a browser and defining a flowchart element; the plug-in is a control for functionally calling and managing the flowchart element;
  • S102 Calling a flowchart element on the browser according to a preset rule, and drawing and generating flowchart shape information;
  • S103 Send the flowchart type information to the server side device through the browser.
  • the scheme of the embodiment implements the display on the browser through the HyperText Markup Language (hereinafter referred to as HTML); through the Java scripting language (hereinafter referred to as JavaScript) and the Document Object Model (hereinafter referred to as Document Object Model).
  • HTML HyperText Markup Language
  • JavaScript Java scripting language
  • Document Object Model Document Object Model
  • DOM DOM analysis implements dynamic modification of flow chart information and editing of process element attributes in flowchart shape information, including but not limited to nodes, emails, text messages, Event source; realizes browser and server interaction through Asynchronous Javascript and XML (Ajax); Raphael (Raphael is a Javascript library for drawing vector graphics in web pages) Graphical operations such as drawing lines, drawing boxes, dragging, etc.
  • the plug-in Since the tool needs to be used to draw the flowchart shape on the browser, the plug-in is loaded in the browser in advance, and the flowchart-shaped element is defined, and the flowchart-shaped element is called through the plug-in to perform the flow chart-shaped drawing, and the plug-in includes HTML, JavaScript, DOM, Ajax, Raphael, etc.; define process elements (such as nodes, mail, SMS, event sources, etc.) and process element tools (such as lines, polylines, etc.) on the browser, and process element tools are used to establish logical relationships between process elements; It is also possible to extend the process element tool, such as a two-way arrow connection line, to facilitate the flow and retraction of the flow chart shape; when drawing the flow chart shape, the method of dragging, pulling, clicking, and squatting is adopted, and the nodes and connecting lines can be freely dragged, which is convenient to use.
  • a node extension and a connection extension are also provided, which provides a function extension for
  • the preset rule can complete the configuration of the role corresponding to the process element, the configuration of the process element, and the attribute information of the process element tool, and call the process element and the process element tool on the browser through the plug-in according to the preset rule.
  • the process element is logically connected to the process element to complete the flow chart drawing, and the attribute information of the process element tool is set, for example, the type of the connection line is a straight line or a broken line, and the connection line is set in the flow chart information.
  • the attribute information such as the coordinate position, and set the attribute information of the process element, for example, setting the coordinate position of the process element in the flow chart information, setting the type of the process element, such as node, mail, short message, event source, etc., setting the process element Corresponding to the role, the problem of setting the process element and the attribute information in the knowledge base are related to the attribute information, so as to obtain the flow chart shape information, the obtained flow chart shape information includes the main flow chart shape, or the main flow chart shape is obtained. At least one process in the main flow chart The sub-flowchart shape of the element connection.
  • the relationship between the main process and the sub-process is synchronous and asynchronous. Synchronization means that the main process can continue the process after the sub-process ends.
  • Asynchronous means that the sub-process and the main process flow independently and do not affect each other.
  • This embodiment provides a flexible sub-process mechanism, which facilitates the mutual conversion between processes and satisfies the event tube of ITIL. Management, problem management, change management, release management, and configuration management; it also provides a mechanism for troubleshooting problem elements in the knowledge base and answering difficult questions in the knowledge base, solving the problem of requiring manual services in the past, saving time and increasing User satisfaction.
  • the flowchart in this embodiment is completely customized, and the process elements are flexible and configurable.
  • the solution of this embodiment is to generate flowchart shape information on the browser, so it is necessary to set a toolbox area and a design area on the interface of the browser before S102, and the toolbox area is used to place process elements (such as nodes, mails, and text messages).
  • design area is used to display the flow chart shape drawing information and flow chart shape information; you can also set the list area on the browser interface, the list area is used to display all The list of the version of the process, click on the name of the process in the list to display the details of the flow chart information in the design area, the flow control can be controlled in the list area, the setting process is enabled or disabled, the locking process or the unlocking process, You can also delete the process in the list area and delete all the data of the process under this version.
  • the display command of the flowchart-shaped information can be sent to the server-side device through the browser; then the browser receives the flowchart-shaped information sent from the server-side device, and the flowchart-shaped information is displayed on the server-side device according to the display.
  • the command converts the corresponding information of the process information; and then displays the flow chart information in the design area of the browser to realize the visualization of the process and facilitate the user to view.
  • the flow chart information of the generated flowchart shape is first verified to be reasonable, and the verification includes the following two Verification: Check whether the processing role is the role corresponding to each process element, and the processing role such as customer, service personnel, change manager, service manager, operation and maintenance personnel, etc., each process element in the flow chart information is the processing role Correspondingly, for example, the event node can only be processed by the customer role, the problem node can only be processed by the service personnel, and the change node can only be processed by the change manager; in addition to verifying whether the processing role is the role corresponding to each process element, To verify that the process element conforms to the flow, rule, change, release, and configuration flow rules, the process element flow rule specifies the node's pre-node and post-node, for example, the event node's post-node can only be a problem node
  • the S103 is specifically configured to send the generated flowchart-shaped information to the server-side device through a hypertext transfer protocol (hereinafter referred to as http) on the browser.
  • http hypertext transfer protocol
  • a template of the flow chart information can be customized in advance, and then the flow chart shape information is automatically generated by triggering the event source such as the public WeChat, the micro module control system, the voice hot line, etc., thereby achieving seamless connection between the event source and the process.
  • the event source such as the public WeChat, the micro module control system, the voice hot line, etc.
  • the process design method of the embodiment is a process design method based on ITIL, and includes the following steps:
  • S201 Receive and parse the flowchart shape information sent by the client through the browser
  • S202 Call a workflow engine, and convert the flowchart information into process information by using a workflow engine;
  • S203 Store the process information in a database.
  • the data format of the flowchart type information and the process information conversion in S202 can be a JavaScript Object Notation (JSON) format, and JSON is a lightweight data exchange format.
  • JSON JavaScript Object Notation
  • the server side device When the user wants to view the flowchart type information, the server side device receives a command for displaying the flowchart type information sent from the browser on the client; then calls the workflow engine, and converts the corresponding process information into a flow through the workflow engine. Graphical information; the flowchart information is sent to the browser on the client, and the flowchart information is displayed on the browser.
  • FIG. 3 is a schematic structural diagram of a client according to the embodiment.
  • the client 30 includes: a load definition module 301, a flowchart shape information generation module 302, a first sending module 303, and a load definition module 301.
  • the plugin is a control for functionally calling and managing the flowchart element;
  • the flowchart shape information generation module 302 is set to pass the plugin in the browser according to a preset rule.
  • the flowchart shape element is called, and the flowchart shape information is drawn and generated;
  • the first sending module 303 is configured to send the flowchart shape information to the server side device through the browser.
  • the load definition module 301 includes a process element definition sub-module 3011 and a process element tool definition sub-module 3012, and the process element definition sub-module 3011 is configured to define process elements (eg, nodes, mails, short messages, event sources, etc.); the process element tool definition sub-module 3012 is set to define process element tools (such as lines, polylines, etc.); the process element tool is used to establish a logical relationship between process elements; the process element tool can also be extended, such as a two-way arrow connection line, to facilitate the flow chart shape information generation module 302
  • the flow chart shape information generating module 302 adopts the methods of dragging, pulling, clicking, and snaking when drawing the flow chart shape, and the node and the connecting line can be freely dragged, which is convenient to use; the node is also provided in this embodiment. Expansion and connection expansion provide function expansion for convenient secondary development; expanding the flow chart shape element enhances the flow chart shape information generation module 302 to draw the flow
  • the flowchart-shaped information generating module 302 includes a flowchart-shaped drawing sub-module 3021 and an attribute information setting sub-module 3022.
  • the flowchart-shaped drawing sub-module 3021 is configured to invoke the process element and the process element tool on the browser through the plug-in according to a preset rule, and follow The preset rule draws the flow chart shape by the process element tool logic connection process element;
  • the attribute information setting sub-module 3022 is set to set the attribute information of the process element, for example, setting the coordinate position of the process element in the flowchart shape information, and setting the type of the process element
  • nodes, emails, short messages, event sources, etc. set the corresponding roles of the process elements, and set the troubles of the process elements to be associated with the answers to the difficult questions in the knowledge base;
  • the attribute information setting sub-module 3022 is also set to set the process elements.
  • Work Attribute information such as setting the type of the process element tool, for example, setting the line to be a straight line
  • the flowchart shape information generated by the flowchart shape information generating module 302 includes a main flowchart shape generated, or a sub-flowchart shape in which the main flowchart shape is connected to at least one flow element in the main flowchart shape.
  • the relationship between the main process and the sub-process is synchronous and asynchronous. Synchronization means that the main process can continue the process after the sub-process ends. Asynchronous means that the sub-process and the main process flow independently and do not affect each other.
  • This embodiment provides a flexible sub-process mechanism, which facilitates the mutual conversion between processes, meets ITIL event management, problem management, change management, release management, and configuration management; and provides troublesome problems in the process elements and knowledge base. The mechanism associated with the answer to difficult questions solves the problem of requiring manual services in the past, saving time and increasing user satisfaction.
  • the flowchart in this embodiment is completely customized, and the process elements are flexible and configurable.
  • the client 30 further includes: a locale setting module 304 configured to set a toolbox area, a design area, and a list area on the interface of the browser; the toolbox area is used to place process elements (eg, nodes, mail, text messages, Event source, etc.) and process element tools (such as lines, polylines, etc.); design area is used to display the flow chart shape drawing information and flow chart shape information; list area is used to display a list of all versions of the process, click on the process name in the list In the design area, the detailed content of the flow chart information is displayed. In the list area, the flow can be controlled, the setting process is enabled or disabled, the process is locked or unlocked, and the process can be deleted in the list area, and the version is deleted. All the data of the process below.
  • process elements eg, nodes, mail, text messages, Event source, etc.
  • process element tools such as lines, polylines, etc.
  • design area is used to display the flow chart shape drawing information and flow chart shape information
  • list area is used to display
  • the client 30 further includes a second sending module 305, a first receiving module 306, and a display module 307.
  • the second sending module 305 is configured to send a display command of the flowchart type information to the server side device through the browser.
  • the first receiving module 306 is configured to Receiving flow chart-shaped information sent from the server-side device, the flowchart-shaped information is information obtained by the server-side device converting the corresponding flow information according to the display command; the display module 307 is configured to display the flowchart-shaped information in the design area on the browser To visualize the design process and facilitate user viewing.
  • the client 30 further includes a flow checking module 308, and the flow checking module 308 is set to Before the first sending module 303 sends the flowchart-shaped information generated on the flowchart-shaped information generating module 302 to the server-side device, first, the generated flow chart-shaped information is subjected to a reasonable process check; the flow check module 308 includes a role calibration.
  • the verification sub-module 3081 and the flow rule verification sub-module 3082; the role verification sub-module 3081 is configured to verify whether the processing role is a role corresponding to each process element, and the processing role such as a customer, a service personnel, a change manager, a service manager, and a transport For the personnel, etc., each process element in the flow chart information corresponds to the processing role.
  • the event node can only be processed by the customer role
  • the problem node can only be processed by the service personnel
  • the change node can only be processed by the change manager
  • the flow rule verification sub-module 3082 is configured to check whether the process element conforms to an event, a problem, a change, a release, and a configured flow rule.
  • the process element flow rule defines a node's pre-node and a post-node, such as a post-event node.
  • a node can only be a problem node, and a post node of a problem node can be a change node. However, the node cannot be configured; if the role verification sub-module 3081 and the flow rule verification sub-module 3082 are successfully verified, the generated flowchart-shaped information is sent to the server-side device, and if the verification fails, a prompt is given.
  • the information is first sent to the server-side device by the first sending module 303 before the flow-form information generated by the flowchart-shaped information generating module 3022, and then the flow-form information is first performed by using the role check sub-module 3081 and the flow rule check sub-module 3082. Character verification and flow rule verification, which ensures the correctness of the flow chart information and rationalizes the operation and maintenance process management.
  • the first sending module 303 is specifically configured to send the generated flowchart shape information to the server side device through the http protocol on the browser.
  • a template of the flowchart type information may be customized in advance, and the flowchart shape information generating module 302 is connected to the event source through an interface, and then automatically generated by triggering of an event source such as a public WeChat, a micromodule control system, and a voice hotline. Flowchart-shaped information to achieve seamless integration of event sources and processes.
  • an event source such as a public WeChat, a micromodule control system, and a voice hotline.
  • FIG. 4 is a schematic structural diagram of a server-side device according to an embodiment of the present invention.
  • the server-side device 40 includes: a receiving parsing module 401, a first processing module 402, and a storage module. Block 403; the receiving parsing module 401 is configured to receive and parse the flowchart shape information sent by the client through the browser; the first processing module 402 is configured to invoke the workflow engine, and convert the flowchart shape information into the flow information through the workflow engine; Module 403 is arranged to store process information in a database.
  • the server-side device 40 further includes a second receiving module 404, a second processing module 405, and a third sending module 406.
  • the second receiving module 404 is configured to receive a command for displaying the flowchart-shaped information sent from a browser on the client.
  • the second processing module 405 is configured to invoke the workflow engine and convert the corresponding process information into flowchart shape information through the workflow engine;
  • the third sending module 406 is configured to send the flowchart shape information to the browser on the client.
  • the conversion module 402 converts the flowchart format information and the flow information into a JSON format, and the JSON is a lightweight data exchange format.
  • FIG. 5 is a schematic structural diagram of a system according to the embodiment.
  • the system 50 includes the client 30 in the third embodiment and the server side device 40 in the fourth embodiment.
  • the client 30 can have more than one.
  • the foregoing technical solution provided by the embodiment of the present invention can be applied to a process design process, by generating flowchart shape information on a browser, and then transmitting the flowchart shape information to the server side device, and the server side device converts the flowchart shape information into process information. And save the process information into the number According to the database, the invention adopts a browser/server mode for process design, which reduces development cost, saves working time and improves work efficiency.

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  • Computer Networks & Wireless Communication (AREA)
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Abstract

The present invention provides a process design method, a client, and a server side device and system. The process design method comprises: load a plug-in on a browser, and define process graphic elements, the plug-in being a control used for performing functional calling and managing on the process graphic elements; call the process graphic elements on the browser by using the plug-in according to preset rules, and draw and generate process graphic information; after that, send the process graphic information to a server side device by means of the browser; the server side device receives and parses the process graphic information that is sent by the client by means of the browser, and then calls a workflow engine process management interface; and the workflow engine process management interface converts the process graphic information into process information, and stores same in a database. The present invention adopts a browse/server mode to carry out process design, thus lowering development cost, saving working time and improving working efficiency.

Description

一种流程设计方法、客户机、服务器侧装置及系统Process design method, client, server side device and system 技术领域Technical field
本发明涉及通信领域,尤其涉及流程设计方法、客户机、服务器侧装置及系统。The present invention relates to the field of communications, and in particular, to a process design method, a client, a server side device, and a system.
背景技术Background technique
随着业务信息化的深入,流程变得越来越复杂,因此,如何高效的设计流程图形更容易被用户所理解和接受是一个很重要的问题。现有的流程设计方法大都是基于客户端/服务器模式的,采用客户端/服务器模式来设计流程,需要客户端安装专用的客户端软件,这就涉及到安装的工作量特别大的问题,其次任何一台电脑出问题,如病毒、硬件损坏,都需要进行安装或维护;而且系统软件升级时,每一台电脑都需要重新安装,其维护和升级成本也是非常高;客户端/服务器模式只适用于局域网,而随着互联网的飞速发展,移动办公和分布式办公越来越普及,客户端/服务器模式已无法满足互联网的要求。With the deepening of business informationization, the process becomes more and more complicated. Therefore, how to design the flow chart shape efficiently is more easily understood and accepted by users is an important issue. The existing process design methods are mostly based on the client/server model. The client/server model is used to design the process, and the client needs to install the dedicated client software. This involves the problem of a particularly large installation workload, followed by Any computer with problems, such as viruses and hardware damage, needs to be installed or maintained. When the system software is upgraded, each computer needs to be reinstalled. The maintenance and upgrade costs are also very high; the client/server mode only Applicable to local area networks, and with the rapid development of the Internet, mobile office and distributed office are becoming more and more popular, and the client/server model cannot meet the requirements of the Internet.
发明内容Summary of the invention
本发明实施例要解决的主要技术问题是,提供一种流程设计方法、客户机、服务器侧装置及系统,解决现有技术中流程设计复杂、需要局域网和专用的客户端才能实现流程设计、开发成本偏高的问题。The main technical problem to be solved by the embodiments of the present invention is to provide a process design method, a client, a server side device and a system, which solves the complicated process design in the prior art, requires a local area network and a dedicated client to implement process design and development. The problem of high cost.
为解决上述技术问题,本发明实施例提供一种流程设计方法,包括:包括以下步骤:在浏览器上加载插件,并定义流程图形元素;所述插件为用于对所述流程图形元素进行功能性调用和管理的控件;按照预设的规则通过所述插件在所述浏览器上调用所述流程图形元素,绘制并生成流程图形信息;将所述流程图形信息通过所述浏览器发送到服务器侧装置。 To solve the above technical problem, an embodiment of the present invention provides a process design method, including: the following steps: loading a plug-in on a browser, and defining a flowchart-shaped element; the plug-in is used to perform functions on the flowchart-shaped element Controlling and managing the control; calling the flowchart element on the browser by the plugin according to a preset rule, drawing and generating flowchart shape information; sending the flowchart shape information to the server through the browser Side device.
在本发明的一种实施例中,所述定义流程图形元素包括:定义流程元素和流程元素工具,所述流程元素工具用于建立所述流程元素之间的逻辑关系;所述按照预设的规则通过所述插件在所述浏览器上调用所述流程图形元素,绘制并生成流程图形信息包括:按照预设的规则通过所述插件在所述浏览器上调用所述流程元素和所述流程元素工具,并按照所述规则通过流程元素工具逻辑连接所述流程元素以完成流程图形的绘制,并设置所述流程元素和所述流程元素工具的属性信息,生成所述流程图形信息。In an embodiment of the present invention, the defining a flowchart element includes: a definition process element and a process element tool, the process element tool is configured to establish a logical relationship between the process elements; The rule invokes the flowchart element on the browser by the plugin, and the drawing and generating the flowchart information includes: calling the process element and the process on the browser by using the plugin according to a preset rule. And the element tool, and logically connecting the process element by the process element tool according to the rule to complete the flow chart-shaped drawing, and setting the process element and the attribute information of the process element tool to generate the flowchart shape information.
在本发明的一种实施例中,在所述按照预设的规则通过所述插件在所述浏览器上调用所述流程图形元素,绘制并生成流程图形信息之前,还包括:在所述浏览器的界面上设置工具箱区和设计区;所述工具箱区用于放置所述流程元素和所述流程元素工具;所述设计区用于显示所述流程图形的绘制信息和所述流程图形信息。In an embodiment of the present invention, before the step-chart element is invoked on the browser by the plug-in according to a preset rule, and the flowchart-shaped information is drawn and generated, the method further includes: browsing a toolbox area and a design area are set on the interface of the device; the toolbox area is used to place the process element and the process element tool; the design area is used to display drawing information of the flowchart form and the flowchart form information.
在本发明的一种实施例中,还包括:通过所述浏览器向所述服务器侧装置发送所述流程图形信息的展示命令;所述浏览器接收从所述服务器侧装置发送来的所述流程图形信息,所述流程图形信息为所述服务器侧装置根据所述展示命令将对应的流程信息转换后的信息;在所述浏览器的所述设计区对所述流程图形信息进行展示。In an embodiment of the present invention, the method further includes: transmitting, by the browser, a display command of the flowchart-shaped information to the server-side device; the browser receiving the sent from the server-side device The flow chart shape information is information obtained by the server side device converting the corresponding flow information according to the display command; and the flow chart shape information is displayed in the design area of the browser.
在本发明的一种实施例中,在所述将所述流程图形信息通过所述浏览器发送到服务器侧装置之前还包括:在浏览器上对所述流程图形信息进行流程校验。In an embodiment of the present invention, before the sending the flowchart shape information to the server side device by using the browser, the method further includes: performing flow verification on the flowchart shape information on a browser.
在本发明的一种实施例中,所述将所述流程图形信息通过所述浏览器发送到服务器侧装置包括:在所述浏览器上将生成的所述流程图形信息通过超文本传输协议发送给所述服务器侧装置。In an embodiment of the present invention, the sending, by the browser, the information to the server side device by the browser includes: sending, by the browser, the generated flowchart shape information by using a hypertext transfer protocol Give the server side device.
为解决上述技术问题,本发明实施例还提供一种流程设计方法,包括以下步骤:接收并解析客户机通过浏览器发送的流程图形信息;调用工作流引擎,并通过所述工作流引擎将所述流程图形信息转换为流程信息;将所述流程信息存入数据库。 To solve the above technical problem, an embodiment of the present invention further provides a process design method, including the steps of: receiving and parsing flowchart shape information sent by a client through a browser; calling a workflow engine, and using the workflow engine The flow chart information is converted into process information; the process information is stored in a database.
在本发明的一种实施例中,还包括:接收从所述客户机上的所述浏览器发送的对所述流程图形信息进行展示的命令;调用所述工作流引擎,并通过所述工作流引擎将对应的所述流程信息转换为所述流程图形信息;将所述流程图形信息发送给所述客户机上的所述浏览器。In an embodiment of the present invention, the method further includes: receiving a command for displaying the flowchart shape information sent by the browser on the client; calling the workflow engine, and passing the workflow The engine converts the corresponding process information into the flowchart shape information; and sends the flowchart shape information to the browser on the client.
为解决上述技术问题,本发明实施例还提供一种客户机,包括加载定义模块,流程图形信息生成模块,第一发送模块;所述加载定义模块设置为在浏览器上加载插件,并定义流程图形元素;所述插件为用于对所述流程图形元素进行功能性调用和管理的控件;所述流程图形信息生成模块设置为按照预设的规则通过所述插件在所述浏览器上调用所述流程图形元素,绘制并生成流程图形信息;所述第一发送模块设置为将所述流程图形信息通过所述浏览器发送到服务器侧装置。To solve the above technical problem, an embodiment of the present invention further provides a client, including a load definition module, a flowchart shape information generation module, and a first sending module. The load definition module is configured to load a plug-in on a browser, and define a process. a graphic element; the plug-in is a control for functionally calling and managing the flowchart-shaped element; the flowchart-shaped information generating module is configured to call the browser on the browser according to a preset rule a flowchart-shaped element, drawing and generating flowchart-shaped information; the first sending module is configured to send the flowchart-shaped information to the server-side device through the browser.
在本发明的一种实施例中,所述加载定义模块包括流程元素定义子模块和流程元素工具定义子模块,所述流程元素定义子模块设置为定义流程元素;所述流程元素工具定义子模块设置为定义流程元素工具;所述流程元素工具用于建立所述流程元素之间的逻辑关系;所述流程图形信息生成模块包括流程图形绘制子模块和属性信息设置子模块;所述流程图形绘制子模块设置为按照预设的规则通过所述插件在所述浏览器上调用所述流程元素和所述流程元素工具,并按照所述规则通过流程元素工具逻辑连接所述流程元素来绘制流程图形;所述属性信息设置子模块设置为设置所述流程元素的属性信息和所述流程元素工具的属性信息。In an embodiment of the present invention, the load definition module includes a process element definition submodule and a process element tool definition submodule, and the process element definition submodule is set to define a process element; the process element tool definition submodule Set to define a process element tool; the process element tool is used to establish a logical relationship between the process elements; the flowchart shape information generation module includes a flowchart shape drawing sub-module and an attribute information setting sub-module; The sub-module is configured to invoke the process element and the process element tool on the browser by the plug-in according to a preset rule, and logically connect the process element through the process element tool according to the rule to draw a flow chart shape The attribute information setting submodule is configured to set attribute information of the process element and attribute information of the process element tool.
在本发明的一种实施例中,还包括区域设置模块,所述区域设置模块用于在所述浏览器的界面上设置工具箱区和设计区;所述工具箱区用于放置所述流程元素和所述流程元素工具;所述设计区用于显示所述流程图形的绘制信息和所述流程图形信息。In an embodiment of the present invention, the method further includes an area setting module, where the area setting module is configured to set a toolbox area and a design area on the interface of the browser; the toolbox area is used to place the process An element and the process element tool; the design area is for displaying drawing information of the flowchart form and the flowchart shape information.
在本发明的一种实施例中,还包括第二发送模块,第一接收模块,展示模块;所述第二发送模块设置为通过所述浏览器向所述服务器侧装置发送所述流程图形信息的展示命令;所述第一接收模块设置为接收从所述服 务器侧装置发送来的所述流程图形信息,所述流程图形信息为所述服务器侧装置根据所述展示命令将对应的流程信息转换后的信息;所述展示模块设置为在所述浏览器的所述设计区对所述流程图形信息进行展示。In an embodiment of the present invention, the method further includes a second sending module, a first receiving module, and a display module, where the second sending module is configured to send the flowchart information to the server side device by using the browser Display command; the first receiving module is configured to receive from the service The flowchart-shaped information sent by the server-side device, the flowchart-shaped information is information obtained by the server-side device converting the corresponding flow information according to the display command; the display module is set to be in the browser The design area displays the flowchart shape information.
在本发明的一种实施例中,还包括流程校验模块,所述流程校验模块设置为在浏览器上对所述流程图形信息进行流程校验。In an embodiment of the present invention, the method further includes a process verification module, where the flow verification module is configured to perform flow verification on the flowchart shape information on the browser.
为解决上述技术问题,本发明实施例还提供一种服务器侧装置,包括接收解析模块,第一处理模块,存储模块;所述接收解析模块设置为接收并解析客户机通过浏览器发送的流程图形信息;所述第一处理模块设置为调用工作流引擎,并通过所述工作流引擎将所述流程图形信息转换为流程信息;所述存储模块设置为将所述流程信息存入数据库。To solve the above technical problem, the embodiment of the present invention further provides a server side device, including a receiving parsing module, a first processing module, and a storage module. The receiving parsing module is configured to receive and parse a flowchart sent by the client through the browser. Information; the first processing module is configured to invoke a workflow engine, and convert the flowchart shape information into process information by the workflow engine; the storage module is configured to store the process information in a database.
在本发明的一种实施例中,还包括第二接收模块,第二处理模块,第三发送模块;所述第二接收模块设置为接收从所述客户机上的所述浏览器发送的对所述流程图形信息进行展示的命令;所述第二处理模块设置为调用所述工作流引擎,并通过所述工作流引擎将对应的所述流程信息转换为所述流程图形信息;所述第三发送模块设置为将所述流程图形信息发送给所述客户机上的所述浏览器。In an embodiment of the present invention, the method further includes: a second receiving module, a second processing module, and a third sending module; the second receiving module is configured to receive a message sent from the browser on the client a command for displaying the flow chart information; the second processing module is configured to invoke the workflow engine, and convert the corresponding process information into the flow chart shape information by the workflow engine; The sending module is configured to send the flowchart shape information to the browser on the client.
为解决上述技术问题,本发明实施例还提供一种系统,其中,包括如上所述的客户机和如上所述的服务器侧装置。In order to solve the above technical problem, an embodiment of the present invention further provides a system including the client as described above and the server side device as described above.
在本发明实施例中,还提供了一种计算机存储介质,该计算机存储介质可以存储有执行指令,该执行指令用于执行上述实施例中的流程设计方法的实现。In the embodiment of the present invention, a computer storage medium is further provided, and the computer storage medium may store an execution instruction for executing the implementation of the flow design method in the foregoing embodiment.
本发明实施例的有益效果是:The beneficial effects of the embodiments of the present invention are:
本发明实施例提供了一种流程设计方法、客户机、服务器侧装置及系统,通过在浏览器上生成流程图形信息,然后将流程图形信息发送到服务器侧装置,服务器侧装置将流程图形信息转换为流程信息,并将流程信息存入数据库,本发明采用浏览器/服务器模式来进行流程设计,降低了开发成本,节省了工作时间,提高了工作效率。 The embodiment of the present invention provides a process design method, a client, a server side device, and a system. The server side device converts the flowchart shape information by generating flowchart shape information on the browser and then transmitting the flowchart shape information to the server side device. For process information and process information stored in a database, the present invention adopts a browser/server mode for process design, which reduces development costs, saves work time, and improves work efficiency.
附图说明DRAWINGS
图1为本发明实施例一提供的一种流程设计方法的流程图;1 is a flowchart of a process design method according to Embodiment 1 of the present invention;
图2为本发明实施例二提供一种流程设计方法的流程图;2 is a flowchart of a process design method according to Embodiment 2 of the present invention;
图3为本发明实施例三提供的客户机的结构示意图;3 is a schematic structural diagram of a client according to Embodiment 3 of the present invention;
图4为本发明实施例四提供的服务器侧装置的结构示意图;4 is a schematic structural diagram of a server side device according to Embodiment 4 of the present invention;
图5为本发明实施例五提供的系统的结构示意图。FIG. 5 is a schematic structural diagram of a system according to Embodiment 5 of the present invention.
具体实施方式detailed description
下面通过具体实施方式结合附图对本发明作进一步详细说明。The present invention will be further described in detail below with reference to the accompanying drawings.
实施例一Embodiment 1
如图1,为本发明的一实施例,提供一种客户机侧的流程设计方法,本实施例的流程设计方法是基于信息技术基础架构库(Information Technology Infrastructure Library,以下简称ITIL)的流程设计方法,包括以下步骤:As shown in FIG. 1 , an embodiment of the present invention provides a process design method on a client side. The process design method in this embodiment is based on a process design of an Information Technology Infrastructure Library (ITIL). The method includes the following steps:
S101:在浏览器上加载插件,并定义流程图形元素;该插件为用于对流程图形元素进行功能性调用和管理的控件;S101: loading a plug-in on a browser and defining a flowchart element; the plug-in is a control for functionally calling and managing the flowchart element;
S102:按照预设的规则通过插件在浏览器上调用流程图形元素,绘制并生成流程图形信息;S102: Calling a flowchart element on the browser according to a preset rule, and drawing and generating flowchart shape information;
S103:将流程图形信息通过浏览器发送到服务器侧装置。S103: Send the flowchart type information to the server side device through the browser.
本实施例的方案,通过超级文本标记语言(HyperText Markup Language,以下简称HTML)来实现在浏览器上界面的展示;通过Java脚本语言(以下简称JavaScript)和文档对象模型(Document Object Model,以下简称DOM)分析实现对流程图形信息的动态修改,以及对流程图形信息中流程元素属性的编辑,流程元素包括但不限于节点、邮件、短信、 事件源;通过异步JavaScript和可扩展标记语言(Asynchronous Javascript And XML,以下简称Ajax)来实现浏览器和服务器的交互;通过Raphael(Raphael是一个用于在网页中绘制矢量图形的Javascript库)来实现图形化的操作,比如画线、画方框、拖动等。The scheme of the embodiment implements the display on the browser through the HyperText Markup Language (hereinafter referred to as HTML); through the Java scripting language (hereinafter referred to as JavaScript) and the Document Object Model (hereinafter referred to as Document Object Model). DOM) analysis implements dynamic modification of flow chart information and editing of process element attributes in flowchart shape information, including but not limited to nodes, emails, text messages, Event source; realizes browser and server interaction through Asynchronous Javascript and XML (Ajax); Raphael (Raphael is a Javascript library for drawing vector graphics in web pages) Graphical operations such as drawing lines, drawing boxes, dragging, etc.
由于在浏览器上需要使用工具来绘制流程图形,所以预先在浏览器上加载插件,并定义流程图形元素,通过插件来调用流程图形元素进行流程图形的绘制,该插件包括HTML、JavaScript、DOM、Ajax、Raphael等;在浏览器上定义流程元素(例如节点、邮件、短信、事件源等)和流程元素工具(例如直线、折线等),流程元素工具用于建立流程元素之间的逻辑关系;还可以对流程元素工具进行扩展,例如双向箭头连接线,方便绘制流程图形的流转和退回;绘制流程图形时采用拖、拉、点、拽的方式,节点、连接线能自由拖动,使用方便;本实施例中还提供节点扩展和连线扩展,为方便二次开发提供功能扩展;对流程图形元素进行扩展增强了流程图形的绘制功能。Since the tool needs to be used to draw the flowchart shape on the browser, the plug-in is loaded in the browser in advance, and the flowchart-shaped element is defined, and the flowchart-shaped element is called through the plug-in to perform the flow chart-shaped drawing, and the plug-in includes HTML, JavaScript, DOM, Ajax, Raphael, etc.; define process elements (such as nodes, mail, SMS, event sources, etc.) and process element tools (such as lines, polylines, etc.) on the browser, and process element tools are used to establish logical relationships between process elements; It is also possible to extend the process element tool, such as a two-way arrow connection line, to facilitate the flow and retraction of the flow chart shape; when drawing the flow chart shape, the method of dragging, pulling, clicking, and squatting is adopted, and the nodes and connecting lines can be freely dragged, which is convenient to use. In this embodiment, a node extension and a connection extension are also provided, which provides a function extension for facilitating secondary development; and the flow chart-shaped element is expanded to enhance the flow chart-shaped drawing function.
上述S102中,预设的规则能够完成流程元素对应的角色的配置、流程元素和流程元素工具的属性信息的配置等,按照预设的规则通过插件在浏览器上调用流程元素和流程元素工具,并按照预设的规则通过流程元素工具逻辑连接流程元素以完成流程图形的绘制,并设置流程元素工具的属性信息,例如设置连线的类型是直线或折线,以及设置连线在流程图形信息中的坐标位置等属性信息,同时设置流程元素的属性信息,例如设置流程元素在流程图形信息中的坐标位置、设置流程元素的所属类型,如节点、邮件、短信、事件源等,设置流程元素的对应角色、设置流程元素的疑难问题与知识库中对疑难问题的解答相关联等属性信息,从而得到流程图形信息,得到的流程图形信息包括得到的是主流程图形,或者得到的是主流程图形与主流程图形中至少一个流程元素连接的子流程图形。主流程与子流程之间的关系有同步和异步之分,同步是指子流程结束后,主流程才能继续流程。异步是指子流程和主流程各自流转,互不影响。本实施例提供灵活的子流程机制,方便了流程之间的相互转换,满足了ITIL的事件管 理、问题管理、变更管理、发布管理和配置管理;还提供了流程元素的疑难问题与知识库中对疑难问题的解答相关联的机制,解决了以往需要人工服务的问题,节省了时间,增加了用户的满意度。本实施例中的流程图形完全自定义,流程元素灵活可配置。In the foregoing S102, the preset rule can complete the configuration of the role corresponding to the process element, the configuration of the process element, and the attribute information of the process element tool, and call the process element and the process element tool on the browser through the plug-in according to the preset rule. According to the preset rules, the process element is logically connected to the process element to complete the flow chart drawing, and the attribute information of the process element tool is set, for example, the type of the connection line is a straight line or a broken line, and the connection line is set in the flow chart information. The attribute information such as the coordinate position, and set the attribute information of the process element, for example, setting the coordinate position of the process element in the flow chart information, setting the type of the process element, such as node, mail, short message, event source, etc., setting the process element Corresponding to the role, the problem of setting the process element and the attribute information in the knowledge base are related to the attribute information, so as to obtain the flow chart shape information, the obtained flow chart shape information includes the main flow chart shape, or the main flow chart shape is obtained. At least one process in the main flow chart The sub-flowchart shape of the element connection. The relationship between the main process and the sub-process is synchronous and asynchronous. Synchronization means that the main process can continue the process after the sub-process ends. Asynchronous means that the sub-process and the main process flow independently and do not affect each other. This embodiment provides a flexible sub-process mechanism, which facilitates the mutual conversion between processes and satisfies the event tube of ITIL. Management, problem management, change management, release management, and configuration management; it also provides a mechanism for troubleshooting problem elements in the knowledge base and answering difficult questions in the knowledge base, solving the problem of requiring manual services in the past, saving time and increasing User satisfaction. The flowchart in this embodiment is completely customized, and the process elements are flexible and configurable.
本实施例的方案是在浏览器上生成流程图形信息,所以需要在S102之前,在浏览器的界面上设置工具箱区和设计区,工具箱区用于放置流程元素(例如节点、邮件、短信、事件源等)和流程元素工具(例如直线、折线等);设计区用于显示流程图形的绘制信息和流程图形信息;还可以在浏览器的界面上设置列表区,列表区用于展示所有版本的流程的列表,点击列表中的流程名称可在设计区展示流程图形信息的详细内容,在列表区可对流程进行权限控制,设置流程是启用状态还是停用状态,锁定流程或者解锁流程,还可以在列表区对流程进行删除,删除该版本下的流程的所有数据。The solution of this embodiment is to generate flowchart shape information on the browser, so it is necessary to set a toolbox area and a design area on the interface of the browser before S102, and the toolbox area is used to place process elements (such as nodes, mails, and text messages). , event source, etc.) and process element tools (such as lines, polylines, etc.); design area is used to display the flow chart shape drawing information and flow chart shape information; you can also set the list area on the browser interface, the list area is used to display all The list of the version of the process, click on the name of the process in the list to display the details of the flow chart information in the design area, the flow control can be controlled in the list area, the setting process is enabled or disabled, the locking process or the unlocking process, You can also delete the process in the list area and delete all the data of the process under this version.
在用户想要查看流程图形信息时,可以通过浏览器向服务器侧装置发送流程图形信息的展示命令;然后浏览器接收从服务器侧装置发送来的流程图形信息,流程图形信息为服务器侧装置根据展示命令将对应的流程信息转换后的信息;再在浏览器的设计区对流程图形信息进行展示,实现对流程的可视化,方便用户查看。When the user wants to view the flowchart-shaped information, the display command of the flowchart-shaped information can be sent to the server-side device through the browser; then the browser receives the flowchart-shaped information sent from the server-side device, and the flowchart-shaped information is displayed on the server-side device according to the display. The command converts the corresponding information of the process information; and then displays the flow chart information in the design area of the browser to realize the visualization of the process and facilitate the user to view.
由于不能确定生成的流程图形信息是否有误,所以在上述S103将流程图形信息通过浏览器发送到服务器侧装置之前,首先对生成的流程图形信息进行合理性的流程校验,校验包括以下两种校验:校验处理角色是否是各个流程元素所对应的角色,处理角色例如客户、服务人员、变更经理、服务经理、运维人员等,流程图形信息中的各个流程元素都是与处理角色相对应的,例如事件节点只能由客户角色处理,问题节点只能由服务人员处理,变更节点只能由变更经理处理等;除了校验处理角色是否是各个流程元素所对应的角色外,还要校验流程元素是否符合事件、问题、变更、发布、配置的流转规则,流程元素流转规则规定了节点的前置节点与后置节点,例如事件节点的后置节点只能是问题节点,问题节点的后置节点可 以是变更节点,但不能为配置节点;若上述校验都成功,则将生成的流程图形信息发送到服务器侧装置,若校验失败,则给出提示信息;在将流程图形信息通过浏览器发送到服务器侧装置之前,首先对流程图形信息做角色校验和流转规则校验,以此保证了流程图形信息的准确无误,使得运维流程管理的合理化。Since it is not determined whether the generated flowchart shape information is incorrect, before the flowchart type information is sent to the server side device through the browser in the above S103, the flow chart information of the generated flowchart shape is first verified to be reasonable, and the verification includes the following two Verification: Check whether the processing role is the role corresponding to each process element, and the processing role such as customer, service personnel, change manager, service manager, operation and maintenance personnel, etc., each process element in the flow chart information is the processing role Correspondingly, for example, the event node can only be processed by the customer role, the problem node can only be processed by the service personnel, and the change node can only be processed by the change manager; in addition to verifying whether the processing role is the role corresponding to each process element, To verify that the process element conforms to the flow, rule, change, release, and configuration flow rules, the process element flow rule specifies the node's pre-node and post-node, for example, the event node's post-node can only be a problem node, the problem The node's back node can Therefore, the node is changed, but the node cannot be configured; if the above verification is successful, the generated flowchart information is sent to the server side device, and if the verification fails, the prompt information is given; the flowchart information is passed through the browser. Before being sent to the server side device, the role check information and the flow rule check are first performed on the flow chart shape information, thereby ensuring the accuracy of the flow chart shape information, and rationalizing the operation and maintenance process management.
上述S103具体为在浏览器上将生成的流程图形信息通过超文本传输协议(HyperText Transfer Protocol,以下简称http)发送给服务器侧装置。The S103 is specifically configured to send the generated flowchart-shaped information to the server-side device through a hypertext transfer protocol (hereinafter referred to as http) on the browser.
本实施例还可以事先定制好一个流程图形信息的模版,然后通过公共微信、微模块管控系统、语音热线等事件源的触发自动生成流程图形信息,以此实现事件源与流程的无缝对接。In this embodiment, a template of the flow chart information can be customized in advance, and then the flow chart shape information is automatically generated by triggering the event source such as the public WeChat, the micro module control system, the voice hot line, etc., thereby achieving seamless connection between the event source and the process.
实施例二Embodiment 2
如图2,为本发明的一实施例,提供一种服务器侧装置的流程设计方法,本实施例的流程设计方法是基于ITIL的流程设计方法,包括以下步骤:2 is a flow chart design method of a server side device according to an embodiment of the present invention. The process design method of the embodiment is a process design method based on ITIL, and includes the following steps:
S201:接收并解析客户机通过浏览器发送的流程图形信息;S201: Receive and parse the flowchart shape information sent by the client through the browser;
S202:调用工作流引擎,并通过工作流引擎将流程图形信息转换为流程信息;S202: Call a workflow engine, and convert the flowchart information into process information by using a workflow engine;
S203:将流程信息存入数据库。S203: Store the process information in a database.
S202中流程图形信息与流程信息转换的数据格式可以为JavaScript对象表示法(JavaScript Object Notation,以下简称JSON)格式,JSON是一种轻量级的数据交换格式。The data format of the flowchart type information and the process information conversion in S202 can be a JavaScript Object Notation (JSON) format, and JSON is a lightweight data exchange format.
在用户想要查看流程图形信息时,服务器侧装置接收从客户机上的浏览器发送的对流程图形信息进行展示的命令;然后调用工作流引擎,并通过工作流引擎将对应的流程信息转换为流程图形信息;再将流程图形信息发送给客户机上的浏览器,在浏览器上对流程图形信息进行展示。 When the user wants to view the flowchart type information, the server side device receives a command for displaying the flowchart type information sent from the browser on the client; then calls the workflow engine, and converts the corresponding process information into a flow through the workflow engine. Graphical information; the flowchart information is sent to the browser on the client, and the flowchart information is displayed on the browser.
实施例三Embodiment 3
图3为本实施例提供的一种客户机的结构示意图,请参考图3,该客户机30包括:加载定义模块301,流程图形信息生成模块302,第一发送模块303;加载定义模块301设置为在浏览器上加载插件,并定义流程图形元素,该插件为用于对流程图形元素进行功能性调用和管理的控件;流程图形信息生成模块302设置为按照预设的规则通过插件在浏览器上调用流程图形元素,绘制并生成流程图形信息;第一发送模块303设置为将流程图形信息通过浏览器发送到服务器侧装置。FIG. 3 is a schematic structural diagram of a client according to the embodiment. Referring to FIG. 3, the client 30 includes: a load definition module 301, a flowchart shape information generation module 302, a first sending module 303, and a load definition module 301. To load a plugin on a browser and define a flowchart element, the plugin is a control for functionally calling and managing the flowchart element; the flowchart shape information generation module 302 is set to pass the plugin in the browser according to a preset rule. The flowchart shape element is called, and the flowchart shape information is drawn and generated; the first sending module 303 is configured to send the flowchart shape information to the server side device through the browser.
加载定义模块301包括流程元素定义子模块3011和流程元素工具定义子模块3012,流程元素定义子模块3011设置为定义流程元素(例如节点、邮件、短信、事件源等);流程元素工具定义子模块3012设置为定义流程元素工具(例如直线、折线等);流程元素工具用于建立流程元素之间的逻辑关系;流程元素工具还可以扩展,例如双向箭头连接线,方便流程图形信息生成模块302在绘制流程图形时能够流转和退回;流程图形信息生成模块302在绘制流程图形时采用拖、拉、点、拽的方式,节点、连接线能自由拖动,使用方便;本实施例中还提供节点扩展和连线扩展,为方便二次开发提供功能扩展;对流程图形元素进行扩展增强了流程图形信息生成模块302绘制流程图形的功能。The load definition module 301 includes a process element definition sub-module 3011 and a process element tool definition sub-module 3012, and the process element definition sub-module 3011 is configured to define process elements (eg, nodes, mails, short messages, event sources, etc.); the process element tool definition sub-module 3012 is set to define process element tools (such as lines, polylines, etc.); the process element tool is used to establish a logical relationship between process elements; the process element tool can also be extended, such as a two-way arrow connection line, to facilitate the flow chart shape information generation module 302 When the flow chart shape is drawn, the flow chart shape information generating module 302 adopts the methods of dragging, pulling, clicking, and snaking when drawing the flow chart shape, and the node and the connecting line can be freely dragged, which is convenient to use; the node is also provided in this embodiment. Expansion and connection expansion provide function expansion for convenient secondary development; expanding the flow chart shape element enhances the flow chart shape information generation module 302 to draw the flow chart shape function.
流程图形信息生成模块302包括流程图形绘制子模块3021和属性信息设置子模块3022;流程图形绘制子模块3021设置为按照预设的规则通过插件在浏览器上调用流程元素和流程元素工具,并按照预设的规则通过流程元素工具逻辑连接流程元素来绘制流程图形;属性信息设置子模块3022设置为设置流程元素的属性信息,例如设置流程元素在流程图形信息中的坐标位置,设置流程元素的类型,例如节点、邮件、短信、事件源等,设置流程元素的对应角色,设置流程元素的疑难问题与知识库中对疑难问题的解答相关联等;属性信息设置子模块3022还设置为设置流程元素工 具的属性信息,例如设置流程元素工具的类型,例如设置连线是直线或折线,设置连线在流程图形信息中的坐标位置等。The flowchart-shaped information generating module 302 includes a flowchart-shaped drawing sub-module 3021 and an attribute information setting sub-module 3022. The flowchart-shaped drawing sub-module 3021 is configured to invoke the process element and the process element tool on the browser through the plug-in according to a preset rule, and follow The preset rule draws the flow chart shape by the process element tool logic connection process element; the attribute information setting sub-module 3022 is set to set the attribute information of the process element, for example, setting the coordinate position of the process element in the flowchart shape information, and setting the type of the process element For example, nodes, emails, short messages, event sources, etc., set the corresponding roles of the process elements, and set the troubles of the process elements to be associated with the answers to the difficult questions in the knowledge base; the attribute information setting sub-module 3022 is also set to set the process elements. Work Attribute information, such as setting the type of the process element tool, for example, setting the line to be a straight line or a polyline, setting the coordinate position of the line in the flowchart information, and so on.
由流程图形信息生成模块302生成的流程图形信息包括生成的是主流程图形,或者生成的是主流程图形与主流程图形中至少一个流程元素连接的子流程图形。主流程与子流程之间的关系有同步和异步之分,同步是指子流程结束后,主流程才能继续流程。异步是指子流程和主流程各自流转,互不影响。本实施例提供灵活的子流程机制,方便了流程之间的相互转换,满足了ITIL的事件管理、问题管理、变更管理、发布管理和配置管理;还提供了流程元素的疑难问题与知识库中对疑难问题的解答相关联的机制,解决了以往需要人工服务的问题,节省了时间,增加了用户的满意度。本实施例中的流程图形完全自定义,流程元素灵活可配置。The flowchart shape information generated by the flowchart shape information generating module 302 includes a main flowchart shape generated, or a sub-flowchart shape in which the main flowchart shape is connected to at least one flow element in the main flowchart shape. The relationship between the main process and the sub-process is synchronous and asynchronous. Synchronization means that the main process can continue the process after the sub-process ends. Asynchronous means that the sub-process and the main process flow independently and do not affect each other. This embodiment provides a flexible sub-process mechanism, which facilitates the mutual conversion between processes, meets ITIL event management, problem management, change management, release management, and configuration management; and provides troublesome problems in the process elements and knowledge base. The mechanism associated with the answer to difficult questions solves the problem of requiring manual services in the past, saving time and increasing user satisfaction. The flowchart in this embodiment is completely customized, and the process elements are flexible and configurable.
客户机30还包括:区域设置模块304,区域设置模块304设置为在浏览器的界面上设置工具箱区、设计区和列表区;工具箱区用于放置流程元素(例如节点、邮件、短信、事件源等)和流程元素工具(例如直线、折线等);设计区用于显示流程图形的绘制信息和流程图形信息;列表区用于展示所有版本的流程的列表,点击列表中的流程名称可在设计区展示流程图形信息的详细内容,在列表区可对流程进行权限控制,设置流程是启用状态还是停用状态,锁定流程或者解锁流程,还可以在列表区对流程进行删除,删除该版本下的流程的所有数据。The client 30 further includes: a locale setting module 304 configured to set a toolbox area, a design area, and a list area on the interface of the browser; the toolbox area is used to place process elements (eg, nodes, mail, text messages, Event source, etc.) and process element tools (such as lines, polylines, etc.); design area is used to display the flow chart shape drawing information and flow chart shape information; list area is used to display a list of all versions of the process, click on the process name in the list In the design area, the detailed content of the flow chart information is displayed. In the list area, the flow can be controlled, the setting process is enabled or disabled, the process is locked or unlocked, and the process can be deleted in the list area, and the version is deleted. All the data of the process below.
客户机30还包括第二发送模块305,第一接收模块306,展示模块307;第二发送模块305设置为通过浏览器向服务器侧装置发送流程图形信息的展示命令;第一接收模块306设置为接收从服务器侧装置发送来的流程图形信息,流程图形信息为服务器侧装置根据展示命令将对应的流程信息转换后的信息;展示模块307设置为在浏览器上的设计区对流程图形信息进行展示,实现对设计的流程可视化,方便用户查看。The client 30 further includes a second sending module 305, a first receiving module 306, and a display module 307. The second sending module 305 is configured to send a display command of the flowchart type information to the server side device through the browser. The first receiving module 306 is configured to Receiving flow chart-shaped information sent from the server-side device, the flowchart-shaped information is information obtained by the server-side device converting the corresponding flow information according to the display command; the display module 307 is configured to display the flowchart-shaped information in the design area on the browser To visualize the design process and facilitate user viewing.
由于不能确定由流程图形信息生成模块302生成的流程图形信息是否有误,所以客户机30还包括流程校验模块308,流程校验模块308设置为 在第一发送模块303将在流程图形信息生成模块302上生成的流程图形信息发送到服务器侧装置之前,首先对生成的流程图形信息进行合理性的流程校验;流程校验模块308包括角色校验子模块3081和流转规则校验子模块3082;角色校验子模块3081设置为校验处理角色是否是各个流程元素所对应的角色,处理角色例如客户、服务人员、变更经理、服务经理、运维人员等,流程图形信息中的各个流程元素都是与处理角色相对应的,例如事件节点只能由客户角色处理,问题节点只能由服务人员处理,变更节点只能由变更经理处理等;流转规则校验子模块3082设置为校验流程元素是否符合事件、问题、变更、发布、配置的流转规则,流程元素流转规则规定了节点的前置节点与后置节点,例如事件节点的后置节点只能是问题节点,问题节点的后置节点可以是变更节点,但不能为配置节点;若成功地通过角色校验子模块3081和流转规则校验子模块3082校验后,则将生成的流程图形信息发送到服务器侧装置,若校验失败,则给出提示信息;在第一发送模块303将在流程图形信息生成模块3022上生成的流程图形信息发送到服务器侧装置之前,首先使用角色校验子模块3081和流转规则校验子模块3082对流程图形信息进行角色校验和流转规则校验,以此保证了流程图形信息的准确无误,使得运维流程管理的合理化。Since it is not determined whether the flowchart type information generated by the flowchart type information generating module 302 is incorrect, the client 30 further includes a flow checking module 308, and the flow checking module 308 is set to Before the first sending module 303 sends the flowchart-shaped information generated on the flowchart-shaped information generating module 302 to the server-side device, first, the generated flow chart-shaped information is subjected to a reasonable process check; the flow check module 308 includes a role calibration. The verification sub-module 3081 and the flow rule verification sub-module 3082; the role verification sub-module 3081 is configured to verify whether the processing role is a role corresponding to each process element, and the processing role such as a customer, a service personnel, a change manager, a service manager, and a transport For the personnel, etc., each process element in the flow chart information corresponds to the processing role. For example, the event node can only be processed by the customer role, the problem node can only be processed by the service personnel, and the change node can only be processed by the change manager; The flow rule verification sub-module 3082 is configured to check whether the process element conforms to an event, a problem, a change, a release, and a configured flow rule. The process element flow rule defines a node's pre-node and a post-node, such as a post-event node. A node can only be a problem node, and a post node of a problem node can be a change node. However, the node cannot be configured; if the role verification sub-module 3081 and the flow rule verification sub-module 3082 are successfully verified, the generated flowchart-shaped information is sent to the server-side device, and if the verification fails, a prompt is given. The information is first sent to the server-side device by the first sending module 303 before the flow-form information generated by the flowchart-shaped information generating module 3022, and then the flow-form information is first performed by using the role check sub-module 3081 and the flow rule check sub-module 3082. Character verification and flow rule verification, which ensures the correctness of the flow chart information and rationalizes the operation and maintenance process management.
第一发送模块303具体设置为在浏览器上将生成的流程图形信息通过http协议发送给服务器侧装置。The first sending module 303 is specifically configured to send the generated flowchart shape information to the server side device through the http protocol on the browser.
本实施例还可以事先定制好一个流程图形信息的模版,并且将流程图形信息生成模块302通过一个接口与事件源相连,然后通过公共微信、微模块管控系统、语音热线等事件源的触发自动生成流程图形信息,以此实现事件源与流程的无缝对接。In this embodiment, a template of the flowchart type information may be customized in advance, and the flowchart shape information generating module 302 is connected to the event source through an interface, and then automatically generated by triggering of an event source such as a public WeChat, a micromodule control system, and a voice hotline. Flowchart-shaped information to achieve seamless integration of event sources and processes.
实施例四Embodiment 4
图4为本实施例提供的一种服务器侧装置的结构示意图,请参考图4,该服务器侧装置40包括:接收解析模块401,第一处理模块402,存储模 块403;接收解析模块401设置为接收并解析客户机通过浏览器发送的流程图形信息;第一处理模块402设置为调用工作流引擎,并通过工作流引擎将流程图形信息转换为流程信息;存储模块403设置为将流程信息存入数据库。FIG. 4 is a schematic structural diagram of a server-side device according to an embodiment of the present invention. Referring to FIG. 4, the server-side device 40 includes: a receiving parsing module 401, a first processing module 402, and a storage module. Block 403; the receiving parsing module 401 is configured to receive and parse the flowchart shape information sent by the client through the browser; the first processing module 402 is configured to invoke the workflow engine, and convert the flowchart shape information into the flow information through the workflow engine; Module 403 is arranged to store process information in a database.
服务器侧装置40还包括第二接收模块404,第二处理模块405,第三发送模块406;第二接收模块404设置为接收从客户机上的浏览器发送的对流程图形信息进行展示的命令;第二处理模块405设置为调用工作流引擎,并通过工作流引擎将对应的流程信息转换为流程图形信息;第三发送模块406设置为将流程图形信息发送给客户机上的浏览器。The server-side device 40 further includes a second receiving module 404, a second processing module 405, and a third sending module 406. The second receiving module 404 is configured to receive a command for displaying the flowchart-shaped information sent from a browser on the client. The second processing module 405 is configured to invoke the workflow engine and convert the corresponding process information into flowchart shape information through the workflow engine; the third sending module 406 is configured to send the flowchart shape information to the browser on the client.
转换模块402将流程图形信息与流程信息进行相互转换的数据格式为JSON格式,JSON是一种轻量级的数据交换格式。The conversion module 402 converts the flowchart format information and the flow information into a JSON format, and the JSON is a lightweight data exchange format.
实施例五Embodiment 5
图5为本实施例提供的一种系统的结构示意图,请参考图5,该系统50包括实施例三中的客户机30和实施例四中的服务器侧装置40,在此系统中,客户机30可以有多个。FIG. 5 is a schematic structural diagram of a system according to the embodiment. Referring to FIG. 5, the system 50 includes the client 30 in the third embodiment and the server side device 40 in the fourth embodiment. In this system, the client 30 can have more than one.
以上内容是结合具体的实施方式对本发明所作的进一步详细说明,不能认定本发明的具体实施只局限于这些说明。对于本发明所属技术领域的普通技术人员来说,在不脱离本发明构思的前提下,还可以做出若干简单推演或替换,都应当视为属于本发明的保护范围。The above is a further detailed description of the present invention in connection with the specific embodiments, and the specific embodiments of the present invention are not limited to the description. It will be apparent to those skilled in the art that the present invention may be made without departing from the spirit and scope of the invention.
工业实用性Industrial applicability
本发明实施例提供的上述技术方案,可以应用于流程设计过程中,通过在浏览器上生成流程图形信息,然后将流程图形信息发送到服务器侧装置,服务器侧装置将流程图形信息转换为流程信息,并将流程信息存入数 据库,本发明采用浏览器/服务器模式来进行流程设计,降低了开发成本,节省了工作时间,提高了工作效率。 The foregoing technical solution provided by the embodiment of the present invention can be applied to a process design process, by generating flowchart shape information on a browser, and then transmitting the flowchart shape information to the server side device, and the server side device converts the flowchart shape information into process information. And save the process information into the number According to the database, the invention adopts a browser/server mode for process design, which reduces development cost, saves working time and improves work efficiency.

Claims (16)

  1. 一种流程设计方法,包括以下步骤:A process design method that includes the following steps:
    在浏览器上加载插件,并定义流程图形元素;所述插件为用于对所述流程图形元素进行功能性调用和管理的控件;Loading a plugin on a browser and defining a flowchart element; the plugin is a control for functionally calling and managing the flowchart element;
    按照预设的规则通过所述插件在所述浏览器上调用所述流程图形元素,绘制并生成流程图形信息;The flowchart element is invoked on the browser by the plug-in according to a preset rule, and the flowchart shape information is drawn and generated;
    将所述流程图形信息通过所述浏览器发送到服务器侧装置。The flowchart form information is transmitted to the server side device through the browser.
  2. 如权利要求1所述的流程设计方法,其中,所述定义流程图形元素包括:定义流程元素和流程元素工具,所述流程元素工具用于建立所述流程元素之间的逻辑关系;The process design method of claim 1, wherein the defining the flowchart shape element comprises: defining a process element and a process element tool, the process element tool for establishing a logical relationship between the process elements;
    所述按照预设的规则通过所述插件在所述浏览器上调用所述流程图形元素,绘制并生成流程图形信息包括:按照预设的规则通过所述插件在所述浏览器上调用所述流程元素和所述流程元素工具,并按照所述规则通过流程元素工具逻辑连接所述流程元素以完成流程图形的绘制,并设置所述流程元素和所述流程元素工具的属性信息,生成所述流程图形信息。The invoking the flowchart-shaped element on the browser by using the plug-in according to a preset rule, and drawing and generating the flowchart-shaped information includes: calling, by the plug-in, the browser on the browser according to a preset rule. a process element and the process element tool, and logically connecting the process element by the process element tool according to the rule to complete the flow chart-shaped drawing, and setting the process element and the attribute information of the process element tool to generate the Flow chart information.
  3. 如权利要求2所述的流程设计方法,其中,在所述按照预设的规则通过所述插件在所述浏览器上调用所述流程图形元素,绘制并生成流程图形信息之前,还包括:在所述浏览器的界面上设置工具箱区和设计区;所述工具箱区用于放置所述流程元素和所述流程元素工具;所述设计区用于显示所述流程图形的绘制信息和所述流程图形信息。The flow design method according to claim 2, wherein before the step-chart element is invoked on the browser by the plug-in according to a preset rule, and the flowchart-shaped information is drawn and generated, the method further includes: a toolbox area and a design area are set on the interface of the browser; the toolbox area is used to place the process element and the process element tool; and the design area is used to display the drawing information and the description of the flow chart shape The flow chart information.
  4. 如权利要求3所述的流程设计方法,其中,还包括:通过所述浏览器向所述服务器侧装置发送所述流程图形信息的展示命令;所述浏览器接收从所述服务器侧装置发送来的所述流程图形信息,所述 流程图形信息为所述服务器侧装置根据所述展示命令将对应的流程信息转换后的信息;在所述浏览器的所述设计区对所述流程图形信息进行展示。The flow design method according to claim 3, further comprising: transmitting, by the browser, the display command of the flowchart type information to the server side device; the browser receiving the transmission from the server side device The flowchart shape information, the The flow chart shape information is information obtained by the server side device converting the corresponding flow information according to the display command; and the flow chart shape information is displayed in the design area of the browser.
  5. 如权利要求1-4任一项所述的流程设计方法,其中,在所述将所述流程图形信息通过所述浏览器发送到服务器侧装置之前还包括:在浏览器上对所述流程图形信息进行流程校验。The flow design method according to any one of claims 1 to 4, further comprising, before the sending the flowchart-shaped information to the server-side device through the browser, the method of the flowchart on the browser The information is verified by the process.
  6. 如权利要求1-4任一项所述的流程设计方法,其中,所述将所述流程图形信息通过所述浏览器发送到服务器侧装置包括:在所述浏览器上将生成的所述流程图形信息通过超文本传输协议发送给所述服务器侧装置。The flow design method according to any one of claims 1 to 4, wherein the transmitting the flowchart type information to the server side device through the browser comprises: the flow to be generated on the browser The graphic information is transmitted to the server side device through a hypertext transfer protocol.
  7. 一种流程设计方法,包括以下步骤:A process design method that includes the following steps:
    接收并解析客户机通过浏览器发送的流程图形信息;Receiving and parsing the flowchart shape information sent by the client through the browser;
    调用工作流引擎,并通过所述工作流引擎将所述流程图形信息转换为流程信息;Calling a workflow engine, and converting the flowchart shape information into process information by using the workflow engine;
    将所述流程信息存入数据库。The process information is stored in a database.
  8. 如权利要求7所述的流程设计方法,其中,还包括:接收从所述客户机上的所述浏览器发送的对所述流程图形信息进行展示的命令;调用所述工作流引擎,并通过所述工作流引擎将对应的所述流程信息转换为所述流程图形信息;将所述流程图形信息发送给所述客户机上的所述浏览器。The flow design method according to claim 7, further comprising: receiving a command for displaying the flowchart type information sent from the browser on the client; calling the workflow engine, and passing the The workflow engine converts the corresponding process information into the flowchart shape information; and sends the flowchart shape information to the browser on the client.
  9. 一种客户机,包括加载定义模块,流程图形信息生成模块,第一发送模块;A client, comprising a load definition module, a flow chart shape information generation module, and a first sending module;
    所述加载定义模块设置为在浏览器上加载插件,并定义流程图形 元素;所述插件为用于对所述流程图形元素进行功能性调用和管理的控件;The load definition module is configured to load a plugin on a browser and define a flowchart An element; the plugin is a control for functionally calling and managing the flowchart element;
    所述流程图形信息生成模块设置为按照预设的规则通过所述插件在所述浏览器上调用所述流程图形元素,绘制并生成流程图形信息;The flowchart-form information generating module is configured to invoke the flowchart-shaped element on the browser by using the plug-in according to a preset rule, and generate and generate flowchart-shaped information;
    所述第一发送模块设置为将所述流程图形信息通过所述浏览器发送到服务器侧装置。The first sending module is configured to send the flowchart shape information to the server side device through the browser.
  10. 如权利要求9所述的客户机,其中,所述加载定义模块包括流程元素定义子模块和流程元素工具定义子模块,所述流程元素定义子模块设置为定义流程元素;所述流程元素工具定义子模块设置为定义流程元素工具;所述流程元素工具用于建立所述流程元素之间的逻辑关系;The client of claim 9, wherein the load definition module comprises a process element definition sub-module and a process element tool definition sub-module, the process element definition sub-module being set to define a process element; the process element tool definition The submodule is configured to define a process element tool; the process element tool is used to establish a logical relationship between the process elements;
    所述流程图形信息生成模块包括流程图形绘制子模块和属性信息设置子模块;所述流程图形绘制子模块设置为按照预设的规则通过所述插件在所述浏览器上调用所述流程元素和所述流程元素工具,并按照所述规则通过流程元素工具逻辑连接所述流程元素来绘制流程图形;所述属性信息设置子模块设置为设置所述流程元素的属性信息和所述流程元素工具的属性信息。The flowchart-form information generating module includes a flowchart-shaped drawing sub-module and an attribute information setting sub-module; the flowchart-shaped drawing sub-module is configured to invoke the process element on the browser by using the plug-in according to a preset rule. The process element tool, and according to the rule, logically connecting the process element by a process element tool to draw a flow chart shape; the attribute information setting submodule is set to set attribute information of the process element and the process element tool Attribute information.
  11. 如权利要求10所述的客户机,其中,还包括区域设置模块,所述区域设置模块设置为在所述浏览器的界面上设置工具箱区和设计区;所述工具箱区用于放置所述流程元素和所述流程元素工具;所述设计区用于显示所述流程图形的绘制信息和所述流程图形信息。A client according to claim 10, further comprising a region setting module configured to set a toolbox area and a design area on an interface of said browser; said toolbox area for placing a place a process element and the process element tool; the design area is used to display drawing information of the flowchart form and the flowchart shape information.
  12. 如权利要求11所述的客户机,其中,还包括第二发送模块,第一接收模块,展示模块;The client according to claim 11, further comprising a second sending module, a first receiving module, and a display module;
    所述第二发送模块设置为通过所述浏览器向所述服务器侧装置 发送所述流程图形信息的展示命令;The second sending module is configured to send the server side device through the browser Sending a display command of the flowchart type information;
    所述第一接收模块设置为接收从所述服务器侧装置发送来的所述流程图形信息,所述流程图形信息为所述服务器侧装置根据所述展示命令将对应的流程信息转换后的信息;The first receiving module is configured to receive the flowchart shape information sent from the server side device, where the flowchart shape information is information that the server side device converts corresponding flow information according to the display command;
    所述展示模块设置为在所述浏览器的所述设计区对所述流程图形信息进行展示。The display module is configured to display the flowchart shape information in the design area of the browser.
  13. 如权利要求9-12任一项所述的客户机,其中,还包括流程校验模块,所述流程校验模块设置为在浏览器上对所述流程图形信息进行流程校验。The client according to any one of claims 9 to 12, further comprising a process verification module, wherein the flow verification module is configured to perform flow verification on the flowchart shape information on the browser.
  14. 一种服务器侧装置,包括接收解析模块,第一处理模块,存储模块;A server side device includes a receiving parsing module, a first processing module, and a storage module;
    所述接收解析模块设置为接收并解析客户机通过浏览器发送的流程图形信息;The receiving parsing module is configured to receive and parse the flowchart shape information sent by the client through the browser;
    所述第一处理模块设置为调用工作流引擎,并通过所述工作流引擎将所述流程图形信息转换为流程信息;The first processing module is configured to invoke a workflow engine, and convert the flowchart shape information into process information by using the workflow engine;
    所述存储模块设置为将所述流程信息存入数据库。The storage module is configured to store the process information in a database.
  15. 如权利要求14所述的服务器侧装置,其中,还包括第二接收模块,第二处理模块,第三发送模块;The server side device according to claim 14, further comprising a second receiving module, a second processing module, and a third sending module;
    所述第二接收模块设置为接收从所述客户机上的所述浏览器发送的对所述流程图形信息进行展示的命令;The second receiving module is configured to receive a command for displaying the flowchart shape information sent by the browser on the client;
    所述第二处理模块设置为调用所述工作流引擎,并通过所述工作流引擎将对应的所述流程信息转换为所述流程图形信息; The second processing module is configured to invoke the workflow engine, and convert the corresponding process information into the flowchart shape information by using the workflow engine;
    所述第三发送模块设置为将所述流程图形信息发送给所述客户机上的所述浏览器。The third transmitting module is configured to send the flowchart shape information to the browser on the client.
  16. 一种系统,包括如权利要求9-13任一项所述的客户机和如权利要求14或15所述的服务器侧装置。 A system comprising the client according to any one of claims 9-13 and the server side device according to claim 14 or 15.
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