WO2017054555A1

WO2017054555A1 - Warning management method for use in network management system and network management system

Info

Publication number: WO2017054555A1
Application number: PCT/CN2016/090208
Authority: WO
Inventors: 郭慧峰; 刘海瑞; 薛亮
Original assignee: 中兴通讯股份有限公司
Priority date: 2015-09-30
Filing date: 2016-07-15
Publication date: 2017-04-06
Also published as: CN106559247A; CN106559247B

Abstract

A warning management method for use in a network management system and a network management system. The warning management method comprises: when a network management system receives a reported warning, said warning is added to a current warning list; when it is detected that the warning is cleared, determining whether the warning is a predefined major warning; and if so, keeping the warning in the current warning list until receiving a recovery validation command from a user indicating that a malfunction warning regarding the warning is resolved, then moving the warning from the current warning list to a preconfigured warning history database.

Description

Alarm management method and network management system in network management system

Technical field

This document relates to, but is not limited to, the field of communication technologies, and in particular, to an alarm management method and a network management system in a network management system.

Background technique

Alarm management is the core part of the network management system, that is, the network management. It is responsible for monitoring, isolating, and correcting abnormalities of devices and service nodes to ensure normal operation of services. The alarm can be managed in two parts in the NMS. The current alarm is the key monitoring and operation of the user. The NMS needs to monitor the alarms in the current alarm in real time. The second is the historical alarm. When the alarm is removed from the current alarm. After the entry, the historical alarm is entered. The historical alarm is used for the traceability and statistical analysis of the fault after the event. The network management user does not need to monitor the historical alarm in real time.

In the related art, there are mainly two methods for managing current alarms:

First, the current alarm list contains only alarms that have not disappeared. The shortcoming of this management mode is that the alarm may be missed for the flashing but important alarm. Because the alarm disappears, the interval is too short. The user has not noticed that the alarm is generated. The alarm disappears and enters the historical alarm. Was discovered in time.

Second, the current alarm list contains alarms that have not disappeared and alarms that have disappeared but are not confirmed. This management mode requires that the alarm must be acknowledged and disappeared before entering the historical alarm, which solves the problem that the flashing alarm may miss the monitoring. However, this management method has the disadvantage that the disappearance of the alarm may not be monitored. In this management mode, the alarm confirmation operation can be performed after the alarm is generated or disappeared, but once executed, the alarm status is modified to be confirmed. In fact, unless it is a flashing alarm, the user has no time to confirm when it is generated. Most of the alarm confirmation operations are performed after the alarm is generated, and the marked user knows that the alarm occurs. When the alarm disappears, because it is generating The time has already been confirmed, then the historical alarm will be automatically entered without user intervention. In actual operation and maintenance scenarios, alarms that need to be monitored in critical time need not only be able to monitor their occurrence in real time, but also need to be able to monitor their disappearance. After the alarm disappears, manual intervention is required to enter the historical alarm. The library archives to confirm that the fault has been processed. Because sometimes the alarm disappears, it does not mean that the fault is solved. For example, if the CPU utilization exceeds the alarm, the alarm disappears only that the current CPU utilization has dropped, but it does not mean that the equipment failure with high utilization rate has been solved. If the fault is completely resolved, it can be considered that there is no need to pay attention to the alarm.

Therefore, the alarm management method in the related art cannot monitor all processes in which alarms that need to be monitored from the generation to the disappearance until the entry of the historical alarm.

Summary of the invention

The following is an overview of the topics detailed in this document. This Summary is not intended to limit the scope of the claims.

This document provides an alarm management method and a network management system in a network management system, which can monitor all processes in which alarms that need to be monitored from the generation to the disappearance until the entry of historical alarms.

The alarm management method in the network management system provided by the present application includes:

When the network management system receives the reported alarm, the alarm is added to the current alarm list;

When it is detected that the alarm disappears, it is determined whether the alarm is a preset key alarm;

If it is determined that the alarm is a preset key alarm, the alarm is retained in the current alarm list until a recovery verification instruction for indicating an alarm failure of the alarm is received, and the alarm is The current alarm list is removed to a preset historical alarm library.

Optionally, the foregoing method further includes:

If it is determined that the alarm is not a preset key alarm, the alarm is removed from the current alarm list to a preset historical alarm library.

Optionally, in the foregoing method, when the network management system receives the reported alarm, adding the alarm to the current alarm list includes:

When the network management system receives the reported alarm, the alarm is added to the current alarm list, and the user is prompted to process the alarm by using a preset prompt.

Optionally, in the above method, the alarm is retained in the current alarm list, The method of removing the alarm from the current alarm list to the preset historical alarm library includes: a recovery verification instruction for receiving an alarm fault resolution for the user to indicate the alarm:

Retaining the alarm in the current alarm list, and prompting the user to confirm the fault of the alarm by using a preset prompt manner, until receiving a recovery verification instruction that is used by the user to indicate the alarm fault resolution of the alarm, The alarm is removed from the current alarm list to a preset historical alarm library.

Optionally, in the foregoing method, the preset prompting manner includes any one or more of the following manners:

Preset dialog prompts, audible prompts, and illuminated prompts.

This article also discloses a network management system, including:

Adding a module, and setting the alarm to the current alarm list when the network management system receives the reported alarm;

a judging module, configured to determine whether the alarm is a preset key alarm when detecting that the alarm disappears;

And removing the module, if the determining module determines that the alarm is a preset key alarm, retaining the alarm in the current alarm list until receiving an alarm fault that is used by the user to indicate the alarm The recovery verification command removes the alarm from the current alarm list to a preset historical alarm library.

Optionally, in the above system, the removing module is further configured to:

If the determining module determines that the alarm is not a preset key alarm, the alarm is removed from the current alarm list to a preset historical alarm library.

Optionally, in the foregoing system, when the network management system receives the reported alarm, adding the alarm to the current alarm list includes:

Optionally, in the above system, the removing module keeps the alarm in the current alarm list until receiving a recovery verification instruction that is used by the user to indicate an alarm failure of the alarm, and the alarm is The removal of the current alarm list to the preset historical alarm library includes:

Optionally, in the foregoing system, the preset prompting manner includes any one or more of the following manners:

Preset dialog prompts, audible prompts, and illuminated prompts.

The alarm management method and the network management system in the network management system proposed by the present invention, when detecting that the alarm added to the current alarm list disappears, determining whether the alarm is a preset key alarm; The key alarm is set, and the alarm is retained in the current alarm list until a recovery verification command for indicating an alarm failure of the alarm is received, and the alarm is moved from the current alarm list. In addition to the preset historical alarm library. When the key alarm disappears, only the user's recovery verification command is received, and the key alarm is removed from the current alarm list to the preset historical alarm library, and is not directly removed to the preset when it disappears. The historical alarm library can effectively monitor all the processes of the key alarms that need to be monitored from the generation to the disappearance until the entry of historical alarms, thereby improving the operation and maintenance capabilities of the network management system.

Other aspects will be apparent upon reading and understanding the drawings and detailed description.

BRIEF abstract

1 is a schematic flowchart of an alarm management method in a network management system according to Embodiment 1 of the present invention;

2 is a schematic flowchart of an alarm management method in a network management system according to Embodiment 2 of the present invention;

FIG. 3 is a schematic diagram of functional modules of a network management system according to Embodiment 3 of the present invention.

Embodiments of the invention

The embodiments herein will be described in detail below with reference to the accompanying drawings. It should be noted that, in the case of no conflict, the features in the embodiments and the embodiments in the present application may be arbitrarily combined with each other.

The embodiment of the invention provides an alarm management method in a network management system.

1 is a schematic flowchart of an alarm management method in a network management system according to Embodiment 1 of the present invention.

In the first embodiment, the alarm management method in the network management system includes the following steps S10 to S30:

Step S10: When the network management system receives the reported alarm, add the alarm to the current alarm list.

Optionally, in this embodiment, the network management system monitors the alarm of the client in real time. When receiving the latest alarm sent by the client, the alarm is added to the current alarm list to monitor the current alarm in real time. In an optional implementation manner, when an alarm is added to the current alarm list, the user may be reminded of the current alarm by using a preset prompt manner, and the alarm needs to be processed in time. The preset prompting manner may include any one or more of the following manners, which are not limited herein:

Through preset dialog prompts, audible prompts, and illuminated prompts.

Step S20: When it is detected that the alarm disappears, determine whether the alarm is a preset key alarm;

Optionally, after the preset dialog box prompt, audible prompt, or illuminating prompt, the user may be reminded that the current alarm exists, and the user may perform faulty dispatching, processing, etc. on the currently existing alarm according to the prompt, and eliminate the situation at the same time. Said the alarm. When it is detected that the alarm disappears after the user processes the alarm, it is determined whether the alarm is a preset key alarm. The key alarm may be an alarm that the user needs to pay special attention to. The user needs the key alarm to be generated from the generation to the disappearance, and the fault can be monitored from the occurrence to the recovery. For example, the key alarm may include a single ticket that affects the service operation. The CPU usage violation alarm (BRD_CPU_TCA) and the Ethernet port signal loss alarm (ETH_LOS) alarms; all alarms on the device that is undergoing software upgrade are not limited here.

It should be noted that, in this embodiment, the key alarm may be operated and preset by the user according to the needs of the actual application scenario, and the key alarm may also be performed by the network management system. The alarms that need to be focused on in different operation and maintenance scenarios are obtained from the cloud server, and are not limited herein.

In step S30, if it is determined that the alarm is a preset key alarm, the alarm is retained in the current alarm list until a recovery verification instruction that is used by the user to indicate the alarm failure of the alarm is received. The alarm is removed from the current alarm list to a preset historical alarm library.

In this embodiment, if it is determined that the alarm is a preset key alarm, the alarm is not directly removed from the current alarm list to a preset historical alarm library, but the alarm is retained. In the current alarm list, until the recovery verification command for indicating the alarm failure of the alarm is received, the alarm is removed from the current alarm list to a preset historical alarm library. In this way, for a key alarm that requires special attention, even after the alarm disappears, the user must send a recovery verification command to remove the alarm from the current alarm list to a preset historical alarm library, ensuring the focus. The alarm can be monitored in real time from the generation to the disappearance until the historical alarm is entered. The last step of the life cycle of the key alarm is to enter the historical alarm. The user must manually intervene, and effectively implement the key alarms that need to be monitored. It disappears until the entire life cycle of the historical alarm is monitored, which makes the engineering operation and maintenance form a closed loop for the fault handling process, which greatly improves the operation and maintenance capability of the network management system.

In an optional implementation manner, when the alarm is determined to be a preset key alarm and the alarm is retained in the current alarm list, the preset prompt manner is used to remind the user that the current key alarm disappears, and the focus alarm needs to be paid attention to. The status and need to confirm in time whether the fault that caused the key alarm is resolved. The preset prompting manner may include a preset dialog box prompt, an audible prompt, or a light prompt, and is not limited herein. When the user confirms that the fault that caused the key alarm has been resolved, the recovery verification operation may send a recovery verification instruction for indicating the alarm failure of the alarm to the network management system, where the recovery verification operation may be that the user clicks on the network management. The operations such as preset buttons or sliding in the system are not limited herein.

In this embodiment, when detecting that the alarm added to the current alarm list disappears, determining whether the alarm is a preset key alarm; if the alarm is determined to be a preset key alarm, retaining the alarm in the In the current alarm list, until the recovery verification command for indicating the alarm failure of the alarm is received, the alarm is removed from the current alarm list to a preset historical alarm library. Because when the key alarm disappears, only the user's recovery verification command is received. The key alarms are removed from the current alarm list to the preset historical alarm database. They are not directly removed to the preset historical alarm database when they disappear, and the important alarms that need to be monitored can be effectively generated from the generation. Until all processes of historical alarms are monitored, the operation and maintenance capabilities of the network management system are improved.

As shown in FIG. 2, a method for managing an alarm in a network management system is provided in the second embodiment of the present invention. On the basis of the foregoing Embodiment 1, after the step S20, the method further includes:

Step S40: If it is determined that the alarm is not a preset key alarm, the alarm is removed from the current alarm list to a preset historical alarm library.

In this embodiment, if it is determined that the alarm that disappears in the current alarm list is not the preset key alarm, the alarm is processed according to the normal alarm process, that is, after the alarm disappears, the alarm is directly sent from the current alarm list. Remove to the preset historical alarm library. In an optional implementation manner, after the normal alarm is confirmed and cancelled, the normal alarm is removed from the current alarm list to a preset historical alarm library, so that the flash alarm is prevented from being leaked. The situation of monitoring. In an optional implementation manner, after the normal alarm is cancelled, the normal alarm is directly removed from the current alarm list to the preset historical alarm library, which is faster.

In this embodiment, when it is detected that the alarm in the current alarm list disappears, it is determined whether the alarm is a preset key alarm, and the key alarm and the common alarm are differentiated: for the key alarm, only the received user is used for After the recovery verification command indicating the alarm failure of the alarm is cleared, the alarm is removed from the current alarm list to a preset historical alarm library; and for the normal alarm, after the common alarm disappears, directly The normal alarm is removed from the current alarm list to a preset historical alarm library. It enriches the alarm management method of the network management system and improves the operation and maintenance efficiency of the network management system.

The embodiment of the invention further provides a network management system.

The network management system includes:

Adding a module 01, configured to: when the network management system receives the reported alarm, the alarm is Join the current alarm list;

Optionally, in this embodiment, the network management system monitors the alarm of the client in real time. When receiving the latest alarm sent by the client, the alarm is added to the current alarm list to monitor the current alarm in real time. In an optional implementation manner, when an alarm is added to the current alarm list, the user may be prompted to present an alarm by using a preset prompt manner, and the alarm needs to be processed in time. The preset prompting manner may include any one or more of the following manners:

Through preset dialog prompts, audible prompts, and illuminated prompts.

The determining module 02 is configured to determine whether the alarm is a preset key alarm when detecting that the alarm disappears;

Optionally, the preset dialog box prompt, audible prompt, or illuminating prompt may remind the user that the current alarm exists, and the user may perform fault dispatching, processing, and the like on the current alarm according to the prompt, and eliminate the alarm in time. When it is detected that the alarm disappears after the current alarm is processed by the user, it is determined whether the alarm is a preset key alarm. The key alarm is a warning that the user needs to pay special attention to. The user needs the key alarm from the generation to the disappearance, and the fault can be monitored from the occurrence to the recovery. The CPU usage limit alarm (BRD_CPU_TCA) and the Ethernet port signal loss alarm (ETH_LOS) alarms; all alarms on the device that is undergoing software upgrade are not limited here.

It should be noted that, in this embodiment, the key alarm may be preset and operated by the user according to the needs of the actual application scenario, and the key alarm may also be obtained by the network management system from the cloud server. Alarms that need to be focused on in different operation and maintenance scenarios are not limited here.

The removing module 03 is configured to: if the determining module determines that the alarm is a preset key alarm, retain the alarm in the current alarm list until receiving an alarm fault that is used by the user to indicate the alarm The resolved recovery verification command removes the alarm from the current alarm list to a preset historical alarm library.

In this embodiment, if it is determined that the alarm is a preset key alarm, the alarm is not directly removed from the current alarm list to a preset historical alarm library, but the alarm is retained. In the current alarm list, until an alarm fault solution is received from the user for indicating the alarm The recovery verification command removes the alarm from the current alarm list to a preset historical alarm library. In this way, for the key alarms that require special attention, even after the alarm disappears, the user must send a recovery verification command to remove it from the current alarm list to the preset historical alarm library, ensuring the key alarms. The entire life cycle from generation to disappearance until the entry of historical alarms can be monitored in real time, and the last step of the life cycle of the key alarms is to enter the historical alarms. The user must manually intervene, and the effective implementation of the key alarms that need to be monitored is generated from It disappears until the entire life cycle of the historical alarm is monitored, which makes the engineering operation and maintenance form a closed loop for the fault handling process, which greatly improves the operation and maintenance capability of the network management system.

In an optional implementation manner, the removing module 03 may notify the user that the current key alarm disappears by using a preset prompt mode when determining that the alarm is a preset key alarm and retaining the alarm in the current alarm list. You need to pay attention to the status of the key alarms, and you need to confirm whether the faults that caused the key alarms are resolved in time. The preset prompting manner may include a preset dialog box prompt, an audible prompt, or a light prompt, and is not limited herein. When the user confirms that the fault that caused the key alarm has been resolved, the recovery verification operation may send a recovery verification instruction for indicating the alarm failure of the alarm to the network management system, where the recovery verification operation may be that the user clicks on the network management. The operations such as preset buttons or sliding in the system are not limited herein.

In this embodiment, when detecting that the alarm added to the current alarm list disappears, determining whether the alarm is a preset key alarm; if the alarm is determined to be a preset key alarm, retaining the alarm in the In the current alarm list, until the recovery verification command for indicating the alarm failure of the alarm is received, the alarm is removed from the current alarm list to a preset historical alarm library. When the key alarm disappears, only the user's recovery verification command is received, and the key alarm is removed from the current alarm list to the preset historical alarm library, and is not directly removed to the preset when it disappears. The historical alarm library can effectively monitor all the processes of the key alarms that need to be monitored from the generation to the disappearance until the entry of historical alarms, thereby improving the operation and maintenance capabilities of the network management system.

In other optional embodiments, the above removal module 03 is further configured to:

In this embodiment, if it is determined that the alarm that disappears in the current alarm list is not a preset key alarm, Then, the alarm is processed according to the normal alarm process, that is, after the alarm disappears, the alarm is directly removed from the current alarm list to a preset historical alarm library. In an optional implementation manner, after the normal alarm is confirmed and cancelled, the normal alarm is removed from the current alarm list to a preset historical alarm library, so that the flash alarm is prevented from being leaked. The situation of monitoring. In another implementation manner, after the normal alarm is cancelled, the normal alarm is directly removed from the current alarm list to the preset historical alarm library, which is faster.

One of ordinary skill in the art will appreciate that all or a portion of the above steps may be performed by a program to instruct related hardware, such as a processor, which may be stored in a computer readable storage medium, such as a read only memory, disk or optical disk. Wait. Alternatively, all or part of the steps of the above embodiments may also be implemented using one or more integrated circuits. Correspondingly, the modules/units in the above embodiments may be implemented in the form of hardware, for example, by implementing integrated functions to implement their respective functions, or may be implemented in the form of software function modules, for example, executing program instructions stored in the memory by the processor. To achieve its corresponding function. This application is not limited to any specific combination of hardware and software.

Industrial applicability

In the embodiment of the present invention, when it is detected that the alarm in the current alarm list disappears, it is determined whether the alarm is a preset key alarm, and the key alarm and the common alarm are differentiated: for the key alarm, only the user is received. And after the recovery verification instruction indicating the alarm failure of the alarm is removed, the alarm is removed from the current alarm list to a preset historical alarm library; and for the normal alarm, that is, after the common alarm disappears, The normal alarm is directly removed from the current alarm list to a preset historical alarm library. It enriches the alarm management method of the network management system and improves the operation and maintenance efficiency of the network management system.

Claims

An alarm management method in a network management system includes:

When the network management system receives the reported alarm, the alarm is added to the current alarm list;

When it is detected that the alarm disappears, it is determined whether the alarm is a preset key alarm;

If it is determined that the alarm is a preset key alarm, the alarm is retained in the current alarm list until a recovery verification instruction for indicating an alarm failure of the alarm is received, and the alarm is The current alarm list is removed to a preset historical alarm library.
The alarm management method in the network management system of claim 1, further comprising:

If it is determined that the alarm is not a preset key alarm, the alarm is removed from the current alarm list to a preset historical alarm library.
The alarm management method in the network management system of claim 2, wherein when the network management system receives the reported alarm, adding the alarm to the current alarm list includes:

When the network management system receives the reported alarm, the alarm is added to the current alarm list, and the user is prompted to process the alarm by using a preset prompt.
The alarm management method in the network management system according to claim 3, wherein the retaining the alarm in the current alarm list until receiving a recovery verification that is used by the user to indicate an alarm failure resolution of the alarm An instruction to remove the alarm from the current alarm list to a preset historical alarm library includes:

Retaining the alarm in the current alarm list, and prompting the user to confirm the fault of the alarm by using a preset prompt manner, until receiving a recovery verification instruction that is used by the user to indicate the alarm fault resolution of the alarm, The alarm is removed from the current alarm list to a preset historical alarm library.
The alarm management method in the network management system according to claim 3 or 4, wherein the preset prompting manner comprises any one or more of the following:

Preset dialog prompts, audible prompts, and illuminated prompts.
A network management system comprising:

Add a module, and set the alarm to be added when the network management system receives the reported alarm. Enter the current alarm list;

a judging module, configured to determine whether the alarm is a preset key alarm when detecting that the alarm disappears;

And removing the module, if the determining module determines that the alarm is a preset key alarm, retaining the alarm in the current alarm list until receiving an alarm fault that is used by the user to indicate the alarm The recovery verification command removes the alarm from the current alarm list to a preset historical alarm library.
The network management system of claim 6 wherein said removing module is further configured to:

If the determining module determines that the alarm is not a preset key alarm, the alarm is removed from the current alarm list to a preset historical alarm library.
The network management system of claim 7, wherein the adding module is configured to add the alarm to the current alarm list when the network management system receives the reported alarm:

When the network management system receives the reported alarm, the alarm is added to the current alarm list, and the user is prompted to process the alarm by using a preset prompt.
The network management system according to claim 8, wherein the removing module retains the alarm in the current alarm list until receiving a recovery verification instruction that is used by the user to indicate an alarm failure of the alarm, Removing the alarm from the current alarm list to a preset historical alarm library includes:

Retaining the alarm in the current alarm list, and prompting the user to confirm the fault of the alarm by using a preset prompt manner, until receiving a recovery verification instruction that is used by the user to indicate the alarm fault resolution of the alarm, The alarm is removed from the current alarm list to a preset historical alarm library.
The network management system according to claim 8 or 9, wherein the preset prompting manner comprises any one or more of the following:

Preset dialog prompts, audible prompts, and illuminated prompts.