WO2017009694A1 - A system and method for providing mobile number based discovery and requisition of services - Google Patents

A system and method for providing mobile number based discovery and requisition of services Download PDF

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Publication number
WO2017009694A1
WO2017009694A1 PCT/IB2015/056826 IB2015056826W WO2017009694A1 WO 2017009694 A1 WO2017009694 A1 WO 2017009694A1 IB 2015056826 W IB2015056826 W IB 2015056826W WO 2017009694 A1 WO2017009694 A1 WO 2017009694A1
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WO
WIPO (PCT)
Prior art keywords
service
service provider
end user
mobile number
services
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Application number
PCT/IB2015/056826
Other languages
French (fr)
Inventor
Rakshmy Chellamony SAILENDRAKUMARI
Akshaya Gayathri GANESAN
Kalpana Devi GANESAN
Dhanalakshmi NETHAJI
Rama MOKKARALA
Original Assignee
Sailendrakumari Rakshmy Chellamony
Ganesan Akshaya Gayathri
Ganesan Kalpana Devi
Nethaji Dhanalakshmi
Mokkarala Rama
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Filing date
Publication date
Application filed by Sailendrakumari Rakshmy Chellamony, Ganesan Akshaya Gayathri, Ganesan Kalpana Devi, Nethaji Dhanalakshmi, Mokkarala Rama filed Critical Sailendrakumari Rakshmy Chellamony
Publication of WO2017009694A1 publication Critical patent/WO2017009694A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce

Definitions

  • the present invention relates to a system and method for providing mobile number based discovery and requisition of services.
  • the present invention relates to discovery of various services and resources offered by providers and exchange the utilization information including scheduling, booking and priority queuing.
  • the current process requires the lawyer or an assisting person of the lawyer to be available to take calls and to require the lawyer to manage his schedule manually through some rudimentary activity.
  • the problem arises when the lawyer is unable to take attend the call while attending court session resulting in reduced customer satisfaction. Also maintaining a staff office for appointments imposes an economic burden on the individual service provider (here the lawyer) and also other small and medium sized enterprises.
  • Internet provides a number of resources for identifying service providers. However, once the service provider is identified the user must contact each service provider individually for scheduling/requisition of services.
  • the patent document US8825736B2 (referred herein as '736) discloses a system and method that allows an end user to search for relevant service providers based on a number of criteria including keywords, service type, location, future availability, hourly rate and skill levels.
  • the system as disclosed in '736 discloses only about providing service provider details to the end user based on location.
  • the user may have to contact the service provider individually for scheduling/requisition of services.
  • the present invention overcomes the drawbacks of the prior art by providing a system and method for providing mobile number based discovery and requisition of services.
  • the system of the present invention comprises an end user to place a service request by selecting a mobile number of a service provider using a mobile device and a remote server configured to receive the mobile number of the selected service provider.
  • the remote server upon receiving the mobile number identifies available services for the requested service provider stored in a provider database using received mobile number and returns a service type available for the requested service provider.
  • the remote server further allows the end user to select at least one service provided by the service provider and to schedule the service with the service provider.
  • the service provider may either accept/reject the received service request from the end user or to propose a new schedule date and time.
  • a method for providing mobile number based discovery and requisition of services comprises the steps of permitting an end user to request for a service by selecting a mobile number of a service provider. Upon receiving a service request the method displays a list of services offered by the service provider and allows an end user to select at least one service available for the requested service provider and to schedule the service with the service provider. [0013]
  • the service providers are able to receive and confirm service requests anytime and anywhere using their mobile device. Further, the service providers are also able to focus on their primary work, while managing the end user schedule requests effortlessly. Also, the system of the present invention eliminates the need of end users to make voice calls to request for a service schedule.
  • FIG 1 illustrates a system for providing mobile number based discovery and requisition of services, in accordance to one or more embodiment of the present invention.
  • FIG 2a and FIG 2b illustrates a process for gathering service details from the service provider in accordance to one or more embodiment of the present invention.
  • FIG 3a, FIG 3b, FIG 3c, FIG 3d and FIG 3e illustrates a process for providing mobile number based discovery and requisition of services, in accordance to one or more embodiment of the present invention.
  • FIG 4 illustrates a method for providing mobile number based discovery and requisition of services, in accordance to one or more embodiment of the present invention.
  • the term 'end user' used herein refers to any consumer who wishes to utilize the service or resources offered by the service provider.
  • the present invention relates to a system and method for providing mobile number based discovery and requisition of services.
  • the system of the present invention comprises an end user to place a request for a service by selecting a mobile number of a service provider and a remote server to receive the selected mobile number of the end user.
  • the remote server upon receiving the mobile number respond with a list of services provided by a service provider and allow the end user to select a preferred service and preferred time for the requested service provider and to schedule the received service request.
  • FIG 1 illustrates a system for providing mobile number based discovery and requisition of services, in accordance to one or more embodiment of the present invention.
  • the system (100) of the present invention allows an end user to place a service request by selecting a mobile number of a service provider using a mobile device (101).
  • the mobile device (101) upon selection of the mobile number is configured to send the selected mobile number to a remote server (102).
  • the remote server (102) upon receiving the mobile number is configured to identify at least one service available for the requested service provider stored in a provider database and to return a service type available for the requested service provider.
  • the remote server (102) further allows the end user to select at least one service provided by the service provider and to schedule the service with the service provider.
  • the end user registers with the remote server (102) using his mobile number. Upon successful registration, the end user is able to place a service request.
  • the provider database has a list of registered service providers along with their entity name, list of available services, service type and service availability details.
  • the remote server (102) displays a list of pending requests to the service provider and allows the service provider to accept or reject the received service request.
  • the remote server (102) allows the service provider to propose a new schedule date and time for the received service request.
  • the remote server (102) may be implemented in a cloud networking platform.
  • FIG 2a and FIG 2b illustrates a process for gathering service details from the service provider in accordance to one or more embodiment of the present invention.
  • the service provider registers with the remote server (102) using his mobile number. Once the service provider is identified as the authorized user of the mobile number, the remote server (102) prompts the service provider to enter service entity name (201, FIG 2a), service details such as service name (202, FIG 2a) and service description (203, FIG 2a).
  • the system (100) also allows the service provider to select a service type such as an appointment (204, FIG 2a), reservation (205, FIG 2a) or token based service.
  • the entered service provider details are stored in a provider database, which is used by the remote server (102) to schedule received service request.
  • the service provider may use any computing device (103) such as a tablet, laptop, PDA or a desktop computer to access service request information.
  • the service provider when the service provider selects appointment (204, FIG 2a) as service type, the service provider is prompted to enter service availability details such as days of availability say working days (206, FIG 2b), working hours (207, FIG 2b) and service duration per consumer (i.e.) (208, FIG 2b) end user.
  • service availability details such as days of availability say working days (206, FIG 2b), working hours (207, FIG 2b) and service duration per consumer (i.e.) (208, FIG 2b) end user.
  • the remote server (102) automatically determines the timeslot for utilization upon receiving a service request from the end user.
  • the remote server (102) when the service provider selects reservation (205, FIG 2a) as service type, the remote server (102) permits the service provider to allocate the available resources to the received service requests.
  • the reservation type option is extremely useful for table reservation in a restaurant where end users provide the in-time while it is up to the heuristics in the business to determine length of the utilization. For instance, a restaurant service provider may configure a service type of reservation as shown below:
  • the remote server (102) permits the service provider to manage priority based queuing within a time slot of availability based on various parameters set by the service provider. For example, a physician may configure a service type of token as shown below:
  • FIG 3a, FIG 3b, FIG 3c, FIG 3d and FIG 3e illustrates a process for providing mobile number based discovery and requisition of services, in accordance to one or more embodiment of the present invention.
  • the end user registers with the remote server (102) using his mobile number.
  • the system (100) allows the end user to enter his name so that the end user(s) name is displayed to the service providers when a service request is made.
  • the system (100) allows the end user to place a service request (301, FIG 3a).
  • the system (100) displays a list of service providers registered with remote server (102).
  • FIG 3b shows an exemplary list of service providers (302) registered with the system (100) of the present invention.
  • the end user may select a service provider from the displayed list (302, FIG 3b) and request for a service by selecting the mobile number of the service provider using the mobile device (101).
  • the end user selects mobile number of 'Ashwin Hospital' (303, FIG 3b).
  • the mobile device (101) sends the selected mobile number as a parameter to the remote server (102).
  • the remote server (102) upon receiving the service provider mobile number upon receiving the service provider mobile number responds with a list of services (304, FIG 3c) offered by the service provider and allows the end user to select a preferred service say 'Dr. Prasanth orthopedic' (305, FIG 3c) at preferred date say 'Wednesday 04 June, 2015' (306, FIG 3d) and preferred time say '7.50 PM to 8.50 PM' (307, FIG 3d) for the requested service provider and to schedule the service request with the service provider.
  • a list of services (304, FIG 3c) offered by the service provider and allows the end user to select a preferred service say 'Dr. Prasanth orthopedic' (305, FIG 3c) at preferred date say 'Wednesday 04 June, 2015' (306, FIG 3d) and preferred time say '7.50 PM to 8.50 PM' (307, FIG 3d) for the requested service provider and to schedule the service request with the service provider.
  • the term 'mobile device' used herein includes smart phone, cellular phone, personal digital assistant (PDA) known in the art or future-developed for providing two way communication with the end user.
  • PDA personal digital assistant
  • the received end user service request is displayed to the service provider.
  • the system (100) then allows the service provider to accept the service request at the end user preferred date and time, or to propose a different date and time for the received request.
  • the service provider may also choose to reject the received service request from the end user.
  • the remote server (102) sends a notification to the end user that the service request has been accepted / rejected.
  • the remote server (102) upon receiving the service request sends the request information to the service provider computing device (103).
  • the request information may contain end user name, mobile number and other service related information needed for the service provider to act on the request.
  • the service provider receives service requests using any one of the service type (i.e.) appointment, reservation or token service pre-configured during registration process.
  • the request details are displayed to the service provider in which the consumer requested time is highlighted (308, FIG 3e).
  • the service provider may accept the appointment time by selecting a time slot. If the timeslot chosen is outside the time slot range requested by the end user, a warning indication is provided to the service provider. Finally when the service provider clicks the accept button (309, FIG 3e), the remote server notifies the end user appointment confirmation.
  • the service provider on receiving a reservation type request may either accept the service request at the consumer preferred date and time or the service provider may choose to provide service at a different date and time. In either case, when the service provider accepts the service request the remote server notifies the end user reservation confirmation.
  • the system (100) automatically generates a token number for the request and displays it to the service provider.
  • the service provider may either choose to accept the token number or indicate a new token number.
  • the remote server (102) notifies the end user on service confirmation and provides the token number.
  • FIG 4 illustrates a method for providing mobile number based discovery and requisition of services in accordance to one or more embodiment of the present invention.
  • the method for providing mobile number based discovery and requisition of services comprises the steps of permitting an end user to request for a service by selecting a mobile number of a service provider in step 401.
  • the method identifies available services for the requested service provider in step 402 and displays a list of services offered by the service provider to the end user in step 403.
  • the end user is allowed to select at least one service available for the requested service provider and the requested service is scheduled in step 404.
  • the method allows the service provider to accept /reject the received service request from the service provider.
  • the service provider may also propose a new schedule date and time.
  • the set of services discoverable and utilization using the system (100) of the present invention may include but not limited to physician services, courier agency services, consulting engineering services, custom house agent service, function hall keeper services, cab operator services, architect services, management or business consultant service, auditing consultant services, accountant consultant services, company secretary services, underwriter service, photography service, car/bike service, beauty treatment services, maintenance/repair services, outdoor catering, cleaning services, club/association services, packaging services, legal consultancy service, health services, promotion services, restaurant services, inn booking services.
  • the service providers are able to receive and confirm service requests anytime and anywhere. Further, the service providers are also able to focus on their primary work, while managing the end user schedule requests effortlessly. Also, the system (100) of the present invention eliminates the need of end users to make voice calls to request for a service schedule.

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Abstract

The present invention relates to a system (100) and method for providing mobile number based discovery and requisition of services. The system (100) of the present invention comprises an end user to place a request for a service by selecting a mobile number of a service provider and a remote server (102) to receive the selected mobile number of the end user. The remote server (102) upon receiving the mobile number respond with a list of services provided by a service provider and allow the end user to select a preferred service and preferred time for the requested service provider and to schedule the received service request.

Description

A system and method for providing mobile number based discovery and requisition of services [0001] Technical field of the invention
[0002] The present invention relates to a system and method for providing mobile number based discovery and requisition of services. In particular, the present invention relates to discovery of various services and resources offered by providers and exchange the utilization information including scheduling, booking and priority queuing.
[0003] Background of the invention
[0004] Utilizing a service or a resource provided by a professional or service provider organization is an imperative in today's modern world. Service providers, either professionals or organizations are identified via their advertisements, yellow page searches or through word of mouth. The most common scenario to get a service from a professional or provider organization is by contacting them via voice based devices such as PSTN or SIM based mobile device. This adds undue burden on both the parties to establish a synchronous communication and mutual availability to negotiate servicing terms. [0005] Let us consider a scenario in which a litigant is seeking a lawyer's appointment. Here the litigant may either get the mobile number of the lawyer or his assistant through yellow page search or online search and call on the mobile number to take an appointment. The current process requires the lawyer or an assisting person of the lawyer to be available to take calls and to require the lawyer to manage his schedule manually through some rudimentary activity. The problem arises when the lawyer is unable to take attend the call while attending court session resulting in reduced customer satisfaction. Also maintaining a staff office for appointments imposes an economic burden on the individual service provider (here the lawyer) and also other small and medium sized enterprises. [0006] Internet provides a number of resources for identifying service providers. However, once the service provider is identified the user must contact each service provider individually for scheduling/requisition of services.
[0007] For instance, the patent document US8825736B2 (referred herein as '736) discloses a system and method that allows an end user to search for relevant service providers based on a number of criteria including keywords, service type, location, future availability, hourly rate and skill levels. However, the system as disclosed in '736 discloses only about providing service provider details to the end user based on location. Here, the user may have to contact the service provider individually for scheduling/requisition of services.
[0008] Therefore, there exists a need of a system and method for providing discovery and requisition of services in a simplified manner.
[0009] Summary of the invention
[0010] The present invention overcomes the drawbacks of the prior art by providing a system and method for providing mobile number based discovery and requisition of services. The system of the present invention comprises an end user to place a service request by selecting a mobile number of a service provider using a mobile device and a remote server configured to receive the mobile number of the selected service provider. The remote server upon receiving the mobile number identifies available services for the requested service provider stored in a provider database using received mobile number and returns a service type available for the requested service provider. The remote server further allows the end user to select at least one service provided by the service provider and to schedule the service with the service provider. [0011] In accordance to one embodiment of the present invention, the service provider may either accept/reject the received service request from the end user or to propose a new schedule date and time.
[0012] In accordance to one embodiment of the present invention, a method for providing mobile number based discovery and requisition of services comprises the steps of permitting an end user to request for a service by selecting a mobile number of a service provider. Upon receiving a service request the method displays a list of services offered by the service provider and allows an end user to select at least one service available for the requested service provider and to schedule the service with the service provider. [0013] Thus by using the system and method of the present invention, the service providers are able to receive and confirm service requests anytime and anywhere using their mobile device. Further, the service providers are also able to focus on their primary work, while managing the end user schedule requests effortlessly. Also, the system of the present invention eliminates the need of end users to make voice calls to request for a service schedule.
[0014] Brief description of the drawings:
[0015] The foregoing and other features of embodiments will become more apparent from the following detailed description of embodiments when read in conjunction with the accompanying drawings. In the drawings, like reference numerals refer to like elements.
[0016] FIG 1 illustrates a system for providing mobile number based discovery and requisition of services, in accordance to one or more embodiment of the present invention.
[0017] FIG 2a and FIG 2b illustrates a process for gathering service details from the service provider in accordance to one or more embodiment of the present invention.
[0018] FIG 3a, FIG 3b, FIG 3c, FIG 3d and FIG 3e illustrates a process for providing mobile number based discovery and requisition of services, in accordance to one or more embodiment of the present invention. [0019] FIG 4 illustrates a method for providing mobile number based discovery and requisition of services, in accordance to one or more embodiment of the present invention. [0020] Detailed description of the invention:
[0021] Reference will now be made in detail to the description of the present subject matter, one or more examples of which are shown in figures. Each example is provided to explain the subject matter and not a limitation. Various changes and modifications obvious to one skilled in the art to which the invention pertains are deemed to be within the spirit, scope and contemplation of the invention.
[0022] The term 'end user' used herein refers to any consumer who wishes to utilize the service or resources offered by the service provider. [0023] The present invention relates to a system and method for providing mobile number based discovery and requisition of services. The system of the present invention comprises an end user to place a request for a service by selecting a mobile number of a service provider and a remote server to receive the selected mobile number of the end user. The remote server upon receiving the mobile number respond with a list of services provided by a service provider and allow the end user to select a preferred service and preferred time for the requested service provider and to schedule the received service request.
[0024] FIG 1 illustrates a system for providing mobile number based discovery and requisition of services, in accordance to one or more embodiment of the present invention. The system (100) of the present invention allows an end user to place a service request by selecting a mobile number of a service provider using a mobile device (101). The mobile device (101) upon selection of the mobile number is configured to send the selected mobile number to a remote server (102). The remote server (102) upon receiving the mobile number is configured to identify at least one service available for the requested service provider stored in a provider database and to return a service type available for the requested service provider. The remote server (102) further allows the end user to select at least one service provided by the service provider and to schedule the service with the service provider. [0025] In accordance to one or more embodiment of the present invention, the end user registers with the remote server (102) using his mobile number. Upon successful registration, the end user is able to place a service request.
[0026] In accordance to one or more embodiment of the present invention, the provider database has a list of registered service providers along with their entity name, list of available services, service type and service availability details. When the end user places a service request, the remote server (102) displays a list of pending requests to the service provider and allows the service provider to accept or reject the received service request. Alternatively the remote server (102) allows the service provider to propose a new schedule date and time for the received service request.
[0027] In accordance to one or more embodiment of the present invention, the remote server (102) may be implemented in a cloud networking platform.
[0028] FIG 2a and FIG 2b illustrates a process for gathering service details from the service provider in accordance to one or more embodiment of the present invention. In accordance to one or more embodiment of the present invention, the service provider registers with the remote server (102) using his mobile number. Once the service provider is identified as the authorized user of the mobile number, the remote server (102) prompts the service provider to enter service entity name (201, FIG 2a), service details such as service name (202, FIG 2a) and service description (203, FIG 2a). The system (100) also allows the service provider to select a service type such as an appointment (204, FIG 2a), reservation (205, FIG 2a) or token based service. Thus, the entered service provider details are stored in a provider database, which is used by the remote server (102) to schedule received service request.
[0029] In accordance to one or more embodiment of the present invention, though the service provider registers with his mobile number, the service provider may use any computing device (103) such as a tablet, laptop, PDA or a desktop computer to access service request information.
[0030] In accordance to one embodiment of the present invention, when the service provider selects appointment (204, FIG 2a) as service type, the service provider is prompted to enter service availability details such as days of availability say working days (206, FIG 2b), working hours (207, FIG 2b) and service duration per consumer (i.e.) (208, FIG 2b) end user. When the service provider selects the appointment (204, FIG 2a) as service type the remote server (102) automatically determines the timeslot for utilization upon receiving a service request from the end user.
[0031] For instance, let us consider a lawyer registers with the remote server (102) using his mobile number. In this case, he may enter his firm name for entity name and legal consultancy as service name.
[0032] In accordance to one embodiment of the present invention, when the service provider selects reservation (205, FIG 2a) as service type, the remote server (102) permits the service provider to allocate the available resources to the received service requests. The reservation type option is extremely useful for table reservation in a restaurant where end users provide the in-time while it is up to the heuristics in the business to determine length of the utilization. For instance, a restaurant service provider may configure a service type of reservation as shown below:
[0033] Service name - Table reservation
Service type - Reservation
Working days - Monday, tuesday, Wednesday, thursday, friday, Saturday and Sunday
Working hours - Time slot 1 - 12 PM to 3 PM
Time slot 2 - 8 PM to 11 PM
[0034] In accordance to another embodiment of the present invention, when the service provider selects token as a service type, the remote server (102) permits the service provider to manage priority based queuing within a time slot of availability based on various parameters set by the service provider. For example, a physician may configure a service type of token as shown below:
[0035] Service name - Consulting
Service type - token
Working days - Monday, tuesday, Wednesday, thursday, friday , Saturday Working hours - Time slot 1 - 7 PM to 9 PM
Priority parameter - Give priority to critically ill patients
[0036] FIG 3a, FIG 3b, FIG 3c, FIG 3d and FIG 3e illustrates a process for providing mobile number based discovery and requisition of services, in accordance to one or more embodiment of the present invention.
[0037] In accordance to one or more embodiment of the present invention, the end user registers with the remote server (102) using his mobile number. Once the end user is identified as the authorized user of the mobile number, the system (100) allows the end user to enter his name so that the end user(s) name is displayed to the service providers when a service request is made. Upon successful registration, the system (100) allows the end user to place a service request (301, FIG 3a). When the end user places a service request, the system (100) displays a list of service providers registered with remote server (102). FIG 3b shows an exemplary list of service providers (302) registered with the system (100) of the present invention. Here, the end user may select a service provider from the displayed list (302, FIG 3b) and request for a service by selecting the mobile number of the service provider using the mobile device (101). Let us assume that the end user selects mobile number of 'Ashwin Hospital' (303, FIG 3b). Upon selecting the mobile number of the service provider, the mobile device (101) sends the selected mobile number as a parameter to the remote server (102).
[0038] In accordance to one or more embodiment of the present invention, the remote server (102) upon receiving the service provider mobile number responds with a list of services (304, FIG 3c) offered by the service provider and allows the end user to select a preferred service say 'Dr. Prasanth orthopedic' (305, FIG 3c) at preferred date say 'Wednesday 04 June, 2015' (306, FIG 3d) and preferred time say '7.50 PM to 8.50 PM' (307, FIG 3d) for the requested service provider and to schedule the service request with the service provider.
[0039] In accordance to one or more embodiment of the present invention, the term 'mobile device' used herein includes smart phone, cellular phone, personal digital assistant (PDA) known in the art or future-developed for providing two way communication with the end user. [0040] In accordance to one or more embodiment of the present invention, the received end user service request is displayed to the service provider. The system (100) then allows the service provider to accept the service request at the end user preferred date and time, or to propose a different date and time for the received request. The service provider may also choose to reject the received service request from the end user. In either case, the remote server (102) sends a notification to the end user that the service request has been accepted / rejected.
[0041] In accordance to one embodiment of the present invention, the remote server (102) upon receiving the service request sends the request information to the service provider computing device (103). The request information may contain end user name, mobile number and other service related information needed for the service provider to act on the request. The service provider receives service requests using any one of the service type (i.e.) appointment, reservation or token service pre-configured during registration process. [0042] In accordance to one embodiment of the present invention, when an appointment request is received, the request details are displayed to the service provider in which the consumer requested time is highlighted (308, FIG 3e). Here the service provider may accept the appointment time by selecting a time slot. If the timeslot chosen is outside the time slot range requested by the end user, a warning indication is provided to the service provider. Finally when the service provider clicks the accept button (309, FIG 3e), the remote server notifies the end user appointment confirmation.
[0043] In accordance to one embodiment of the present invention, the service provider on receiving a reservation type request may either accept the service request at the consumer preferred date and time or the service provider may choose to provide service at a different date and time. In either case, when the service provider accepts the service request the remote server notifies the end user reservation confirmation.
[0044] In accordance to one embodiment of the present invention, the system (100) automatically generates a token number for the request and displays it to the service provider. The service provider may either choose to accept the token number or indicate a new token number. In either case, the remote server (102) notifies the end user on service confirmation and provides the token number.
[0045] FIG 4 illustrates a method for providing mobile number based discovery and requisition of services in accordance to one or more embodiment of the present invention. The method for providing mobile number based discovery and requisition of services comprises the steps of permitting an end user to request for a service by selecting a mobile number of a service provider in step 401. Upon selection of the service provider mobile number the method identifies available services for the requested service provider in step 402 and displays a list of services offered by the service provider to the end user in step 403. The end user is allowed to select at least one service available for the requested service provider and the requested service is scheduled in step 404.
[0046] In accordance to one or more embodiment of the present invention, the method allows the service provider to accept /reject the received service request from the service provider. Alternatively, the service provider may also propose a new schedule date and time.
[0047] In accordance to one or more embodiment of the present invention, the set of services discoverable and utilization using the system (100) of the present invention may include but not limited to physician services, courier agency services, consulting engineering services, custom house agent service, function hall keeper services, cab operator services, architect services, management or business consultant service, auditing consultant services, accountant consultant services, company secretary services, underwriter service, photography service, car/bike service, beauty treatment services, maintenance/repair services, outdoor catering, cleaning services, club/association services, packaging services, legal consultancy service, health services, promotion services, restaurant services, inn booking services.
[0048] Thus by using the system (100) and method of the present invention, the service providers are able to receive and confirm service requests anytime and anywhere. Further, the service providers are also able to focus on their primary work, while managing the end user schedule requests effortlessly. Also, the system (100) of the present invention eliminates the need of end users to make voice calls to request for a service schedule.
[0049] While at least one exemplary embodiment has been presented in the foregoing summary and detailed description, it should be appreciated that a vast number of variations exist. It should also be appreciated that the exemplary embodiment or exemplary embodiments are only examples, and are not intended to limit the scope, applicability, or configuration in any way. In practical, there may be 'n' number of service providers and end users registered with the system of the present invention. Rather, the foregoing summary and detailed description will provide those skilled in the art with a convenient road map for implementing an exemplary embodiment, it being understood that various changes may be made in the function and arrangement of elements described in an exemplary embodiment without departing from the scope as set forth in the appended claims and their legal equivalents.

Claims

A system (100) for providing mobile number based discovery and requisition of services comprising:
a) an end user to place a service request by selecting a mobile number of a service provider using a mobile device (101);
b) a remote server (102) configured to:
- receive the mobile number of the selected service provider;
- respond with at least one service available for the requested service provider; and
- allow the end user to select the service provided by the service provider and to schedule the received service request.
The system (100) as claimed in claim 1, wherein the mobile device (101) sends the selected service provider mobile number as a parameter to the remote server (102).
The system (100) as claimed in claim 2, wherein upon receiving the mobile number from the end user the remote server (102) is configured to: a) identify available services for the requested service provider stored in a provider database using the received mobile number; and b) return at least one service offered by the requested service provider.
The system (100) as claimed in claim 1, wherein the system (100) allows the service provider to accept or reject the received service request from the end user.
The system (100) as claimed in claim 4, wherein the system (100) allows the service provider to propose a new schedule date and time.
The system (100) as claimed in claim 1, wherein the service provider uses mobile number to register with the remote server (102) for discovery and requisition of services.
7. The system (100) as claimed in claim 6, wherein the remote server (102) is configured to:
a. gather entity name, list of available services, service type and service availability details for a service provider at the time of registration; and
b. store it in a provider database.
8. The system (100) as claimed in claim 7, wherein the service type is an appointment based, reservation based or a token based service.
9. The system (100) as claimed in claim 8, wherein the service provider enters service availability details such as days of availability, working hours and service duration per end user upon selecting appointment as service type.
10. The system (100) as claimed in claim 9, wherein upon selection of appointment as service type the remote server (102) automatically schedules the received service request from the end user.
11. The system (100) as claimed in claim 8, wherein upon selection of reservation as a service type the remote server (102) permits the service provider to allocate the available resources to the received service request.
12. The system (100) as claimed in claim 8, wherein upon selecting token as service type the remote server (102) permits the service provider to manage priority based queuing to allocate the available resources.
13. A method for providing mobile number based discovery and requisition of services comprises the steps of:
a) permitting an end user to request for a service by selecting a mobile number of a service provider;
b) identifying available services for the requested service provider; c) displaying a list of services offered by the service provider to the end user; and
d) allowing the end user to select at least one service available for the requested service provider and to schedule the service with the service provider.
14. The method as claimed in claim 13, wherein the method comprises the steps of:
a) accepting/rejecting the received service request by the service provider; or
b) permitting the service provider to propose a new schedule date and time.
PCT/IB2015/056826 2015-07-10 2015-09-07 A system and method for providing mobile number based discovery and requisition of services WO2017009694A1 (en)

Applications Claiming Priority (2)

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IN3545/CHE/2015 2015-07-10
IN3545CH2015 2015-07-10

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20020031011A (en) * 2000-10-21 2002-04-26 정경석 Method for servicing personal informations by using the internet
KR20060068280A (en) * 2004-12-16 2006-06-21 에스케이 텔레콤주식회사 Mobile phone number providing method, server system and sever for performing the same
US20130103768A1 (en) * 2011-10-24 2013-04-25 Peter Freebeck Physician mobile communications system and method

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20020031011A (en) * 2000-10-21 2002-04-26 정경석 Method for servicing personal informations by using the internet
KR20060068280A (en) * 2004-12-16 2006-06-21 에스케이 텔레콤주식회사 Mobile phone number providing method, server system and sever for performing the same
US20130103768A1 (en) * 2011-10-24 2013-04-25 Peter Freebeck Physician mobile communications system and method

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