WO2017008280A1

WO2017008280A1 - Self-service hotel operation management system and method

Info

Publication number: WO2017008280A1
Application number: PCT/CN2015/084115
Authority: WO
Inventors: 盛玉伟
Original assignee: 盛玉伟
Priority date: 2015-07-15
Filing date: 2015-07-15
Publication date: 2017-01-19

Abstract

A networked smart management system and management method for a hotel apartment, which relate to the field of hotel network information management. Provided is a self-service hotel operation management system. By means of the system in the foregoing technical solution, the sale status of a house of an owner, serving as a hotel room, can be pushed to the owner, such that the owner clearly knows an own house occupancy rate and income, two in-out modes namely customer check-in and room clean-up are clearly distinguished by means of password authentication and a cleaner door card, cheating behaviors of a hotel manager are prevented, and a fairer transaction is promoted.

Description

Self-service hotel operation management system and method

[0001] The present invention belongs to the field of hotel network information management, and particularly relates to a networked intelligent management system and management method for a hotel apartment.

Background technique

[0002] The development of the real estate industry is increasingly expanding towards multiple varieties and demand. It is not limited to providing only residential products. With the more convenient and developed transportation, the more resort-style real estate products in the surrounding suburbs More and more people appear on the market. For example, many coastal resorts in the east or south of the country have beautiful scenery and comfortable and comfortable environment, which provides a good holiday for office workers in many cities in the vicinity or in the central part, but because of Such resort-style real estate products have seasonal use characteristics. Investors often choose to rent or transfer them to a professional tourist resort for management due to low usage rate and high maintenance costs after purchase. Flushing daily maintenance costs, but often the rent is low and the owners are not satisfied. At present, some hotel management units use the rental income distribution method to cooperate with the owner, that is, the management unit is responsible for selling the owner's house as a hotel room. Proportionate the sales revenue to the industry However, in many cases, the operation mechanism can not really understand the real occupancy of the home, so the income will still be very low. Therefore, the sales of hotel-like apartments in the same area are facing certain difficulties, and a clearer need is needed. The management system allows the owners to more realistically understand the benefits of their homes and encourage more investors to choose such properties for investment.

technical problem

The present invention provides a self-service hotel operation management system, which aims to solve the problem of unclear distribution between the management party and the owner of the hotel apartment in the prior art.

Problem solution

Technical solution

[0004] In order to solve the above problems, the present invention provides a self-service hotel operation management system, including a cloud reservation management unit, a room management unit, and the room management unit and the cloud reservation management list through the network. The meta-connection, the cloud reservation management unit transmits the corresponding room rental information to the owner through the owner port, and the cloud reservation management unit provides the room reservation payment service to the client through the reservation port.

[0005] Preferably, the room management unit comprises a smart card door lock, the smart card door lock comprises an electronically controlled door lock, a cuckoo clock module and an MCU control module, and the MCU control module receives the chimney module The information synchronization is performed by the cloud reservation management unit through the network, and the electronic control door lock is controlled by the MCU control module, and the smart card lock further includes a numeric keypad, and the digital keyboard and the The MCU control module is connected.

[0006] Preferably, the room management unit further includes a service desk module and a room cleaning module, and the room cleaning module has a cleaner door card.

[0007] Preferably, the service desk module has a customer door card.

[0008] The present invention further provides a self-service hotel operation management method, which adopts the above management system, and includes the following steps as follows:

[0009] S01, the user connects to the subscription port of the cloud reservation management unit by downloading the client in the mobile phone or the computer;

[0010] S02, the cloud reservation management unit accepts the reservation request sent by the client, and transmits the reservation information of the corresponding room to the owner through the owner port, and the same, the clock module starts the room accommodation calculation. ;

[0011] S03, the service management unit is connected to the cloud reservation management unit through the network, and acquires a reservation situation to perform a boudoir preparation and a room cleaning operation;

[0012] S04, the guest sends a check-in request to the cloud reservation management unit through the client after the guest arrives at the room reserved by the apartment, and the cloud reservation management unit sends a verification password to the client after confirming the request, the guest Entering a verification password on the numeric keypad, the MCU control module identifies a verification password sent by the numeric keypad, and performs verification verification with the cloud reservation management unit through a network, and the electronic control gate is instructed after the comparison is successful. Lock the door to complete the self-service room;

[0013] S05, the guest leaves the store, and connects to the cloud reservation management unit through the client to check out, the cloud reservation management unit notifies the service desk module or the room cleaning module to arrange the cleaner to use the After the cleaner door card enters the room ward, the service management unit reports, by the service management unit, the information that can be checked out to the cloud reservation management unit, and then the cloud reservation management unit performs Check out the check-out procedure and end the counting of the cuckoo clock module.

[0014] S06. The room cleaning module performs a cleaning operation to complete the room preparation work by brushing the cleaner door card into the room.

[0015] Preferably, in step S04, specifically, after the verification password is issued, the clock module starts counting, and the guest needs to input the verification password on the numeric keypad within a predetermined time. Snoring the door and entering the room.

Advantageous effects of the invention

Beneficial effect

[0016] The utility model has the advantages that, by the system in the above technical solution, the invention can push the owner's house as the sales situation of the hotel room to the owner, so that the owner can clearly understand the occupancy rate and income of the house, and verify and clean the password by verifying the password. The door card clearly distinguishes the two modes of entry and exit between the customer and the room cleaning, preventing the hotel management from cheating and making the transaction more fair.

Brief description of the drawing

DRAWINGS

1 is a schematic diagram of a system module connection provided by the present invention.

BEST MODE FOR CARRYING OUT THE INVENTION

The present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.

[0019] Referring to FIG. 1 , an embodiment of the present invention provides a self-service hotel operation management system, including a cloud reservation management unit 10, a room management unit 30, and the room management unit 30 and the cloud reservation management unit through a network. 10, the cloud reservation management unit 10 transmits corresponding room rental information to the owner 40 through the owner port, and the cloud reservation management unit 10 provides the room reservation payment service to the client 50 through the subscription port. The room management unit 30 includes a smart card door lock 20, and the smart card door lock 20 includes an electronically controlled door lock 21, a cuckoo clock module 22, and an MCU control module 23, and the MCU control module 23 receives the cuckoo clock module. The daytime information of 22 is peered with the cloud reservation management unit 10 via the network. For example, the electronically controlled door lock 21 is controlled by the MCU control module 23, and the smart card lock 20 further includes a numeric keypad 24, and the numeric keypad 24 is connected to the MCU control module 23.

[0020] In order to perform cleaning and restoration on the used room, and in order to perform maintenance management on all rented houses, the room management unit 30 further includes a service desk module 31 and a room cleaning module 32, and the room cleaning module 32 has Cleaner door card 321. In order to prevent the network self-check-in from malfunctioning, the service desk module 31 has a customer door card 311, which allows the owner to clearly know the rental and sale of his property by distinguishing between the self-check-in hotel and the holding cleaner door card 321 to enter the room, avoiding the hotel and the hotel. The management party has disputes and disputes, making the cooperation more transparent.

[0021] The embodiment of the present invention further provides a self-service hotel operation management method, which adopts the foregoing management system, and specifically includes the following steps:

[0022] S01, the user connects to the subscription port of the cloud reservation management unit by downloading the client in the mobile phone or the computer;

[0023] S02, the cloud reservation management unit accepts the reservation request sent by the client, and transmits the reservation information of the corresponding room to the owner through the owner port, and the same, the clock module starts the room accommodation calculation. ;

[0024] S03, the service management unit connects to the cloud reservation management unit through the network, and acquires a reservation situation to perform a boudoir preparation and a room cleaning operation;

[0025] S04, the guest sends a check-in request to the cloud reservation management unit through the client after the guest arrives at the room reserved by the apartment, and the cloud reservation management unit sends a verification password to the client after confirming the request, the guest Entering a verification password on the numeric keypad, the MCU control module identifies a verification password sent by the numeric keypad, and performs verification verification with the cloud reservation management unit through a network, and the electronic control gate is instructed after the comparison is successful. Lock the door to complete the self-service room;

[0026] S05, the guest leaves the store, and connects to the cloud reservation management unit through the client to check out, the cloud reservation management unit notifies the service desk module or the room cleaning module to arrange the cleaner to use the After the cleaner door card enters the room ward, the service management unit reports the information that the check-out can be sent to the cloud reservation management unit by the service management unit, and then the cloud reservation management unit goes through the check-out procedure and ends. The counting operation of the cuckoo clock module.

[0027] S06, the room cleaning module enters the room by brushing the cleaner door card to complete the cleaning operation. Prepare for work.

[0028] Preferably, in step S04, specifically, after the verification password is issued, the clock module starts counting

The guest needs to enter the verification password on the numeric keypad within the prescribed time to open the door and enter the room.

[0029] The utility model has the advantages that, by the system in the above technical solution, the invention can push the owner's house as the sales situation of the hotel room to the owner, so that the owner can clearly understand the occupancy rate and income of the house, and verify and clean the password by verifying the password. The door card clearly distinguishes the two modes of entry and exit between the customer and the room cleaning, preventing the hotel management from cheating and making the transaction more fair.

The above description is only the preferred embodiment of the present invention, and is not intended to limit the present invention. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the present invention. Within the scope of protection of the invention.

Claims

Claim

[Claim 1] A self-service hotel operation management system, comprising: a cloud reservation management unit

The room management unit is connected to the cloud reservation management unit through a network, and the cloud reservation management unit transmits corresponding room rental information to the owner through the owner port, and the cloud reservation management unit uses the reservation port to The client provides a room reservation payment service.

[Claim 2] The serviced apartment management system according to claim 1, wherein the room management unit includes a smart card door lock, and the smart card door lock includes an electronically controlled door lock, a cuckoo clock module, and an MCU. a control module, the MCU control module receives the inter-turn information of the cuckoo clock module and performs inter-turn correction with the cloud reservation management unit through a network, and the electronically controlled door lock is controlled and controlled by the MCU control module. The smart card door lock further includes a numeric keypad, and the numeric keypad is connected to the MCU control module.

[Claim 3] The serviced apartment management system according to claim 2, wherein the room management unit further includes a service desk module and a room cleaning module, and the room cleaning module has a cleaner door card.

[Claim 4] The serviced apartment management system according to claim 3, wherein the service desk module has a customer door card.

[Claim 5] A self-service hotel operation management method, comprising the management system according to the above claims, characterized in that the steps include the following steps:

S01, the user connects to the reservation port of the cloud reservation management unit by downloading the client in the mobile phone or the computer;

502, the cloud reservation management unit accepts the reservation request sent by the client, and transmits the reservation information of the corresponding room to the owner through the owner port, and the same, the clock module starts the room accommodation calculation;

503. The service management unit is connected to the cloud reservation management unit by using the network, and obtains a reservation condition to perform a mortuary preparation and a room cleaning work;

S04. After the guest comes to the room reserved by the apartment, the client sends a check-in request to the cloud reservation management unit, and the cloud reservation management unit sends the check-in request to the client after confirming the request. Sending a verification password, the guest inputs a verification password on the numeric keypad, and the MCU control module identifies the verification password sent by the numeric keypad and performs verification verification with the cloud reservation management unit through the network, and the comparison is successful. After the instruction, the electronically controlled door lock slams the door to complete the self-service mortuary;

S05, the guest leaves the store, and connects to the cloud reservation management unit through the client to check out, the cloud reservation management unit notifies the service desk module or the room cleaning module to arrange the cleaner to use the cleaner door. After the card enters the room rounds, the service management unit reports, by the service management unit, the information that the check-out can be sent to the cloud reservation management unit, and then the cloud reservation management unit goes through the check-out procedure, and ends the The metering work of the clock module.

S06, the room cleaning module completes the room preparation work by brushing the cleaner door card into the room for cleaning work.

[Claim 6] The self-service hotel operation management method according to claim 5, wherein, in step S04, specifically, after the verification password is issued, the clock module starts counting, and the guest needs The verification password can be entered on the numeric keypad within a prescribed time to slam the door and enter the room.