WO2016201812A1

WO2016201812A1 - Alarm method and apparatus

Info

Publication number: WO2016201812A1
Application number: PCT/CN2015/090182
Authority: WO
Inventors: 唐鹏
Original assignee: 中兴通讯股份有限公司
Priority date: 2015-06-19
Filing date: 2015-09-21
Publication date: 2016-12-22
Also published as: CN106330490A

Abstract

Disclosed are an alarm method and apparatus. The alarm method comprises: an alarm system adds received alarm information into a dispatch delay queue; and when the alarm information is in a dispatch delay state and the alarm information is not automatically cleared, dispatching the alarm information that is not automatically cleared. The present invention further improves a solution having a great number of automatic dispatches, greatly reduces the number of dispatches, and improves the efficiency of network operation and maintenance.

Description

Alarm method and device

Technical field

The present invention relates to the field of network operation and maintenance technologies, and in particular, to a method and an apparatus for alarming.

Background technique

In network management and operation, if a network device fails, an alarm message is sent and sent to a professional alarm system. When the personnel who maintain the alarm system see the alarm information, they are submitted to the operation and maintenance personnel. The maintenance personnel go to the site to repair the network equipment according to the ticket of these alarm information.

In practical applications, the number of alarm information is very large and complex. The personnel who maintain the alarm system must select the network equipment that needs to be repaired from thousands or even more alarm information. The workload is large and the accuracy is not good. To the effective guarantee, the automatic dispatch rule is derived. The automatic dispatch rule is characterized by the alarm information system that meets certain conditions, and the automatic alarm is sent to the alarm system. However, the number of eligible alarms is still large. The problem has not been solved effectively.

The above content is only used to assist in understanding the technical solutions of the present invention, and does not constitute an admission that the above is prior art.

Summary of the invention

It is an object of the present invention to provide a method and apparatus for alerting, which aims to solve the technical problem of a large number of dispatching orders when automatically dispatching a single order.

To achieve the above object, an embodiment of the present invention provides a method for alerting, where the method for alerting includes:

The alarm system adds the received alarm information to the dispatch delay queue;

When the alarm information is in the state of the dispatch delay, when the alarm information is not automatically restored, the alarm information that is not automatically recovered is dispatched.

Optionally, when the alarm information is in the state of the dispatch delay, when the alarm information is not automatically restored, the step of assigning the alarm information that is not automatically recovered includes:

When the alarm information is in the state of the dispatch delay, when the alarm information is not automatically restored, it is determined whether the alarm information that is not automatically recovered is the parent alarm information or the sub-alarm information;

If the parent alarm information is sent, the parent alarm information is sent;

If the sub-alarm information is used, the parent alarm information of the sub-alarm information in the dispatch delay queue is searched, and the found parent alarm information is sent.

Optionally, when the alarm information is in the state of the dispatch delay, when the alarm information is not automatically restored, the step of assigning the alarm information that is not automatically recovered further includes:

Finding the sub-alarm information associated with the parent alarm information in the dispatch delay queue, and recovering the associated sub-alarm information.

Optionally, after the alarm system adds the received alarm information to the dispatch delay queue, the method further includes:

When the alarm information is automatically restored, the automatically recovered alarm information is removed from the dispatch delay queue.

Optionally, before the alarm system adds the received alarm information to the dispatch delay queue, the method further includes:

Setting a delay time of the dispatch delay queue;

The method for alarming further includes:

When the modification instruction is received, the delay time is modified according to the modification instruction.

In addition, in order to achieve the above object, an embodiment of the present invention further provides an apparatus for alerting, where the apparatus for alerting includes:

Adding a module, setting the alarm system to add the received alarm information to the dispatch delay queue;

The dispatching single module is set to send the alarm information that is not automatically recovered when the alarm information is not automatically restored when the alarm information is in the state of the dispatch delay.

Optionally, the dispatch module includes:

The determining unit is configured to determine, when the alarm information is in the state of the dispatch delay, when the alarm information is not automatically restored, determining whether the alarm information that is not automatically recovered is the parent alarm information or the sub-alarm information;

The first dispatch unit is configured to send a parent to the parent alarm information if the parent alarm information is set;

The second dispatch unit is configured to: if it is a sub-alarm information, search for the parent alarm information of the sub-alarm information in the dispatch delay queue, and send a dispatch to the found parent alarm information.

Optionally, the dispatch module further includes:

And the recovery unit is configured to search for the sub-alarm information associated with the parent alarm information in the dispatch delay queue, and restore the associated sub-alarm information.

Optionally, the device for alerting further includes:

The culling module is configured to remove the automatically recovered alarm information from the dispatch delay queue when the alarm information is automatically restored.

Optionally, the device for alerting further includes:

Setting a module, setting a delay time for setting the dispatch delay queue;

The modification module is configured to modify the delay time according to the modification instruction when receiving the modification instruction.

An alarm method and device according to an embodiment of the present invention, the alarm system receives an indeterminate alarm information such as a large number of repeated alarms, flashing alarms, associative alarms, and alarm storms generated by the network device, if the alarm system sends the alarms If the information is sent, the number of dispatched orders is very large. Therefore, the alarm system adds the received alarm information to the dispatch delay queue, enters the waiting state, and does not immediately send it. During the delay waiting time, some alarm information It may recover naturally, and after the delay time is reached, the alarm system only dispatches the unrecovered alarm information. The embodiment of the invention further improves the scheme of automatically dispatching a large number of orders, greatly reducing the number of dispatch orders, and improving the efficiency of network operation and maintenance.

DRAWINGS

1 is a schematic flowchart of a first embodiment of a method for alerting according to an embodiment of the present invention;

2 is a schematic diagram showing a refinement process of the first embodiment of the dispatching of the alarm information that is not automatically recovered in FIG. 1;

3 is a schematic diagram showing a refinement process of the second embodiment of the non-automatically recovered alarm information in FIG. 1;

4 is a schematic flowchart of a second embodiment of a method for alerting according to an embodiment of the present invention;

FIG. 5 is a schematic diagram of functional modules of a first embodiment of an apparatus for alerting according to an embodiment of the present invention; FIG.

6 is a schematic diagram of a refinement function module of the first embodiment of the dispatch module of FIG. 5;

7 is a schematic diagram of a refinement function module of the second embodiment of the dispatch module of FIG. 5;

FIG. 8 is a schematic diagram of functional modules of a second embodiment of an apparatus for alerting according to an embodiment of the present invention.

The implementation, functional features, and advantages of the present invention will be further described in conjunction with the embodiments.

detailed description

It is understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.

An embodiment of the present invention provides a method for alerting. Referring to FIG. 1 , in an embodiment, the method includes:

Step S101, the alarm system adds the received alarm information to the dispatch delay queue;

In this embodiment, when the alarm system receives the alarm information, it does not directly add it to the dispatch queue to automatically send the dispatch, but adds it to the dispatch delay queue, and the delay of the dispatch delay queue The time is a reasonable delay time, that is, some alarm information that can be automatically recovered can have a recovery buffer time.

In this embodiment, once the alarm system receives the alarm information, it is added to the dispatch delay queue, so that there is more alarm information in the dispatch delay queue.

Step S102: When the alarm information is in the state of the dispatch delay, when the alarm information is not automatically restored, the alarm information that is not automatically restored is sent.

In this embodiment, when the alarm information is in the state of dispatch delay, the waiting time is entered according to the delay time described above. Do not send it to the order.

In this embodiment, when the alarm information is in the state of the dispatch delay, the alarm system determines whether the alarm information is automatically restored. If some of the alarm information is automatically restored, for example, the alarm information may be repeated alarm information, flashing alarm information, or Alarms, etc., these alarms can be automatically recovered or do not need to be alarmed. For example, when the alarm information is in the state of dispatch delay, the alarm is reported to be recovered after the alarm is restored and the alarm is restored. In the case of alarm recovery, etc., the corresponding alarm information does not need to be assigned.

In this embodiment, if it is determined that the alarm information is not automatically restored, the alarm information is dispatched.

In this embodiment, the alarm system receives a large number of repeated alarms, flashing alarms, associative alarms, and alarm storms generated by the network device. If the alarm system sends the alarm information, the number of dispatched orders is sent. Very large, therefore, the alarm system adds the received alarm information to the dispatch delay queue, enters the waiting state and does not immediately send it. During the delay waiting time, some alarm information may naturally recover, and the delay is reached. After the time, the alarm system only sends the unrecovered alarm information. This embodiment further improves the scheme of automatically dispatching a large number of orders, greatly reducing the number of dispatch orders, and improving the efficiency of network operation and maintenance.

In a preferred embodiment, as shown in FIG. 2, based on the foregoing embodiment of FIG. 1, the foregoing step S102 includes:

In step S1021, when the alarm information is in the state of the dispatch delay, when the alarm information is not automatically restored, it is determined whether the alarm information that is not automatically recovered is the parent alarm information or the sub-alarm information;

Step S1022: If the parent alarm information is used, the parent alarm information is sent;

In step S1023, if the sub-alarm information is used, the parent alarm information of the sub-alarm information in the dispatch delay queue is searched, and the found parent alarm information is sent.

In this embodiment, when the alarm information is in the state of the dispatch delay, when the alarm information is not automatically restored, it is determined whether the alarm information that is not automatically recovered is the parent alarm information or the sub-alarm information, and if it is the parent alarm information, the arrival is reached. When sending a single delay, it will send a single order; if it is a sub-alarm information, it will not assign a sub-alarm information, but will find the parent alarm information in the dispatch delay queue through the association relationship. In this way, it is possible to avoid the repeated dispatch of orders and further reduce the number of dispatch orders.

In a preferred embodiment, as shown in FIG. 3, based on the foregoing embodiment of FIG. 2, the foregoing step S102 further includes:

Step S1024: Search for the sub-alarm information associated with the parent alarm information in the dispatch delay queue, and restore the associated sub-alarm information.

In this embodiment, after the step S1022, after the parent alarm information is dispatched, all the child alarm information of the parent alarm information is searched in the dispatch delay queue according to the association relationship, and then the found sub-alarm information is restored. After the step S1023, after the dispatched parent alarm information is dispatched, all the child alarm information of the parent alarm information is also searched in the dispatch delay queue according to the association relationship, and then the found sub-alarm information is restored. In this way, the recovered sub-alarm information no longer judges the parent-child alarm information, and will not be assigned to it. In this way, it can be further reduced. The number of fewer orders.

In a preferred embodiment, as shown in FIG. 4, on the basis of the foregoing embodiment of FIG. 1, after the step S101, the method further includes:

Step S103: When the alarm information is automatically restored, the automatically recovered alarm information is removed from the dispatch delay queue.

In this embodiment, after the alarm system adds the received alarm information to the dispatch delay queue, it determines whether the alarm information is automatically restored during the delay waiting process. If the alarm information is automatically restored, the alarm system automatically recovers. The alarm information is removed from the dispatch delay queue, so that only the alarm information that is not automatically recovered is left in the dispatch delay queue, so that the alarm system can further filter the alarm information that is not automatically recovered, and determine which ones are not. Automatically recovering alarm information requires a dispatch.

In a preferred embodiment, based on the foregoing embodiment of FIG. 1, the method for alerting further includes: setting a delay time of the dispatch delay queue.

In this embodiment, the delay time of the dispatch delay queue is set. For example, the delay time may be 120 seconds, and the delay time is persistently stored.

In addition, if the operation and maintenance personnel need to modify the delay time, the delay time can be modified to other time to improve the flexibility of network operation and maintenance.

The embodiment of the present invention further provides an apparatus for alarming. As shown in FIG. 5, in an embodiment, the apparatus for the alarm includes:

The module 101 is added, and the alarm system is configured to add the received alarm information to the dispatch delay queue;

The dispatching module 102 is configured to, when the alarm information is in the state of the dispatch delay, when the alarm information is not automatically restored, the dispatching information is not sent automatically.

In this embodiment, when the alarm information is in the state of dispatch delay, the waiting time is entered according to the delay time described above without placing a dispatch.

In a preferred embodiment, as shown in FIG. 6, on the basis of the above embodiment of FIG. 5, the dispatch module 102 includes:

The determining unit 1021 is configured to determine, when the alarm information is in the state of the dispatch delay, when the alarm information is not automatically restored, determine whether the alarm information that is not automatically recovered is the parent alarm information or the sub-alarm information;

The first dispatch unit 1022 is configured to send a parent to the parent alarm information if the parent alarm information is set;

The second dispatch unit 1023 is configured to: if it is the sub-alarm information, search for the parent alarm information of the sub-alarm information in the dispatch delay queue, and send a dispatch to the found parent alarm information.

In a preferred embodiment, as shown in FIG. 7, on the basis of the foregoing embodiment of FIG. 6, the dispatch module 102 further includes: a recovery unit 1024, configured to search for the dispatch delay queue and The sub-alarm information associated with the parent alarm information, and the associated sub-alarm information is restored.

In this embodiment, after the first dispatch unit 1022 assigns the parent alarm information, all the child alarm information of the parent alarm information is searched in the dispatch delay queue according to the association relationship, and then the found sub-alarm is restored. After the second dispatch unit 1023 assigns the found parent alarm information, it also searches for all the sub-alarm information of the parent alarm information in the dispatch delay queue according to the association relationship, and then restores the found sub-information. The alarm information is such that the recovered sub-alarm information no longer judges the parent-child alarm information, and does not assign a bill to it. In this way, the number of dispatch orders can be further reduced.

In a preferred embodiment, as shown in FIG. 8, on the basis of the foregoing embodiment of FIG. 5, the device for alerting further includes:

The culling module 103 is configured to remove the automatically recovered alarm information from the dispatch delay queue when the alarm information is automatically restored.

In this embodiment, after the alarm system adds the received alarm information to the dispatch delay queue, the delay waits. During the process, it is determined whether the alarm information is automatically restored. If the alarm information is automatically restored, the alarm system automatically recovers the alarm information from the dispatch delay queue, so that only the alarms that are not automatically recovered are left in the dispatch delay queue. The information, in this way, can facilitate the alarm system to further filter the alarm information that is not automatically recovered, and determine which alarm information that is not automatically recovered needs to be dispatched.

In a preferred embodiment, based on the foregoing embodiment of FIG. 5, the device for alerting further includes: a setting module, configured to set a delay time of the dispatch delay queue; and a modification module, configured to When the modification instruction is received, the delay time is modified according to the modification instruction.

Industrial Applicability: The embodiment of the present invention improves the scheme of automatically dispatching a large number of orders, greatly reducing the number of dispatch orders, and improving the efficiency of network operation and maintenance.

The above are only the preferred embodiments of the present invention, and are not intended to limit the scope of the invention, and the equivalent structure or equivalent process transformations made by the description of the present invention and the drawings are directly or indirectly applied to other related technical fields. The same is included in the scope of patent protection of the present invention.

Claims

A method for alerting, the method for alerting includes:

The alarm system adds the received alarm information to the dispatch delay queue;

When the alarm information is in the state of the dispatch delay, when the alarm information is not automatically restored, the alarm information that is not automatically recovered is dispatched.
The method of claim 1 , wherein when the alarm information is in a state of dispatch delay, when the alarm information is not automatically restored, the step of assigning the alarm information that is not automatically recovered includes: :

When the alarm information is in the state of the dispatch delay, when the alarm information is not automatically restored, it is determined whether the alarm information that is not automatically recovered is the parent alarm information or the sub-alarm information;

If the parent alarm information is sent, the parent alarm information is sent;

If the sub-alarm information is used, the parent alarm information of the sub-alarm information in the dispatch delay queue is searched, and the found parent alarm information is sent.
The method of claim 2, wherein, when the alarm information is in a state of dispatch delay, when the alarm information is not automatically restored, the step of dispatching the alarm information that is not automatically restored is further performed. include:

Finding the sub-alarm information associated with the parent alarm information in the dispatch delay queue, and recovering the associated sub-alarm information.
The method of alarming according to any one of claims 1 to 3, wherein the adding, after the alarm system adds the received alarm information to the dispatch delay queue, further comprises:

When the alarm information is automatically restored, the automatically recovered alarm information is removed from the dispatch delay queue.
The method of alarming according to any one of claims 1 to 3, wherein the alarm system further comprises: before adding the received alarm information to the dispatch delay queue:

Setting a delay time of the dispatch delay queue;

The method for alarming further includes:

When the modification instruction is received, the delay time is modified according to the modification instruction.
An apparatus for alerting, the device for alerting includes:

Adding a module, setting the alarm system to add the received alarm information to the dispatch delay queue;

The dispatching single module is set to send the alarm information that is not automatically recovered when the alarm information is not automatically restored when the alarm information is in the state of the dispatch delay.
The apparatus for alerting according to claim 6, wherein the dispatch module comprises:

The determining unit is configured to determine, when the alarm information is in the state of the dispatch delay, when the alarm information is not automatically restored, determining whether the alarm information that is not automatically recovered is the parent alarm information or the sub-alarm information;

The first dispatch unit is configured to send a parent to the parent alarm information if the parent alarm information is set;

The second dispatch unit is configured to: if it is a sub-alarm information, search for the parent alarm information of the sub-alarm information in the dispatch delay queue, and send a dispatch to the found parent alarm information.
The apparatus for alerting according to claim 7, wherein the dispatch module further comprises:

And the recovery unit is configured to search for the sub-alarm information associated with the parent alarm information in the dispatch delay queue, and restore the associated sub-alarm information.
The device for alerting according to any one of claims 6-8, wherein the device for alerting further comprises:

The culling module is configured to remove the automatically recovered alarm information from the dispatch delay queue when the alarm information is automatically restored.
The device for alerting according to any one of claims 6-8, wherein the device for alerting further comprises:

Setting a module, setting a delay time for setting the dispatch delay queue;

The modification module is configured to modify the delay time according to the modification instruction when receiving the modification instruction.