WO2016169106A1 - 通话管理方法、装置及多系统终端 - Google Patents

通话管理方法、装置及多系统终端 Download PDF

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Publication number
WO2016169106A1
WO2016169106A1 PCT/CN2015/080367 CN2015080367W WO2016169106A1 WO 2016169106 A1 WO2016169106 A1 WO 2016169106A1 CN 2015080367 W CN2015080367 W CN 2015080367W WO 2016169106 A1 WO2016169106 A1 WO 2016169106A1
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WO
WIPO (PCT)
Prior art keywords
human
call request
interaction item
user
computer interaction
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PCT/CN2015/080367
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English (en)
French (fr)
Inventor
黄瑞
Original Assignee
宇龙计算机通信科技(深圳)有限公司
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Publication of WO2016169106A1 publication Critical patent/WO2016169106A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W72/00—Local resource management
    • H04W72/04—Wireless resource allocation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W36/00—Hand-off or reselection arrangements
    • H04W36/0005—Control or signalling for completing the hand-off
    • H04W36/0011—Control or signalling for completing the hand-off for data sessions of end-to-end connection
    • H04W36/0027—Control or signalling for completing the hand-off for data sessions of end-to-end connection for a plurality of data sessions of end-to-end connections, e.g. multi-call or multi-bearer end-to-end data connections
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W36/00—Hand-off or reselection arrangements
    • H04W36/24—Reselection being triggered by specific parameters
    • H04W36/26—Reselection being triggered by specific parameters by agreed or negotiated communication parameters
    • H04W36/28—Reselection being triggered by specific parameters by agreed or negotiated communication parameters involving a plurality of connections, e.g. multi-call or multi-bearer connections
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W88/00—Devices specially adapted for wireless communication networks, e.g. terminals, base stations or access point devices
    • H04W88/02—Terminal devices
    • H04W88/06—Terminal devices adapted for operation in multiple networks or having at least two operational modes, e.g. multi-mode terminals

Definitions

  • the present invention relates to the field of terminal management, and in particular, to a call management control method and apparatus for a multi-system terminal, and a multi-system terminal.
  • the prior art provides a multi-system terminal such as a dual-system mobile phone, which generally includes a general system and a security system, and the two systems are not communicable to ensure the independence of each system.
  • Multi-system terminals also have some problems while ensuring user data security. For example, when users watch video and browse web pages and other human-computer interaction items in the ordinary system, if the security system has new call reminder, the user should answer the security system. The phone must interrupt the ongoing operation in the current system (ordinary system) and switch the terminal to the security system to answer the call. That is, when the user needs to handle a new call such as a system call, the other system activities must be terminated, and the system is switched to other systems, which reduces the user experience.
  • the present invention provides a call management method and apparatus, and a multi-system terminal, which solves the problem that the activities of other systems must be terminated when a user needs to process a new call such as a telephone of a certain system in the prior art.
  • the present invention provides a call management method.
  • the method includes: monitoring a call request when performing a human-computer interaction item; displaying a human-computer interaction item by using an external device according to a user operation after listening to the call request, and Switch to the system to which the call request belongs to handle the call request.
  • the displaying the human-computer interaction item by using the external device in the foregoing embodiment includes: displaying the human-computer interaction item by using an external device associated with the multi-system terminal through the WIFI based on the multi-screen interaction protocol.
  • the foregoing embodiment further includes: displaying the plurality of external devices to the user, and selecting one or more external devices to display the human-machine interaction items according to the user operation.
  • the foregoing embodiment further includes: detecting whether the multi-screen interactive function is enabled; when the user is enabled, prompting the user to select whether to display the current human-computer interaction item through the external device; when the user selects, using the external The device displays the human-computer interaction item and switches to the system to which the call request belongs to process the call request.
  • the foregoing embodiment further includes: prompting the user whether to return the system to which the human interaction item belongs to execute the human-computer interaction item, and if yes, switching to the system to which the human-computer interaction item belongs to execute the human-computer interaction item.
  • the present invention provides a call management apparatus.
  • the apparatus includes: a listening module, configured to monitor a call request when executing a human-computer interaction item; and a management module, configured to listen to the call request, according to the user
  • the operation uses the external device to display the human-machine interaction item, and switches to the system to which the call request belongs to process the call request.
  • the management module in the foregoing embodiment includes a connection unit, and the connection unit is configured to connect the multi-system terminal and the external device through the WIFI based on the multi-screen interaction protocol, and display the human-computer interaction item by using the external device.
  • the management module in the foregoing embodiment further includes a selecting unit, where the selecting unit is configured to display the plurality of external devices to the user when the external device is multiple, and select one or more external devices to display the human-computer interaction according to the user operation. item.
  • the management module in the foregoing embodiment further includes a detecting unit, configured to detect whether to enable the multi-screen interactive function; when the user is turned on, prompt the user to select whether to display the current human-computer interaction item through the external device; when the user selects The external device is used to display the human-computer interaction item, and the system to which the call request belongs is switched to handle the call request.
  • a detecting unit configured to detect whether to enable the multi-screen interactive function; when the user is turned on, prompt the user to select whether to display the current human-computer interaction item through the external device; when the user selects The external device is used to display the human-computer interaction item, and the system to which the call request belongs is switched to handle the call request.
  • the management module in the foregoing embodiment further includes a switching unit, configured to prompt the user to return a system to which the human-computer interaction item belongs to perform a human-computer interaction item after processing the call request, and if yes, switch to human-computer interaction.
  • the system to which the item belongs executes human-computer interaction items.
  • the present invention provides a multi-system terminal including a memory and a processor, wherein the memory stores a set of program codes, and the processor is configured to call program code stored in the memory, Do the following:
  • the human-machine interaction item is displayed by using an external device according to a user operation, and the system to which the call request belongs is switched to process the call request.
  • the specific operation of the processor to display the human-computer interaction item by using the external device is: displaying the human-computer interaction item by using an external device associated with the multi-system terminal through the WIFI based on the multi-screen interaction protocol;
  • the processor further performs: displaying the plurality of external devices to the user, and selecting one or more external devices to display the human-machine interaction items according to the user operation.
  • the processor further performs: detecting whether to enable the multi-screen interactive function; when the device is turned on, prompting the user whether to select the current human-computer interaction item to be displayed through the external device; when the user selects, the user utilizes The external device displays the human interaction item and switches to the system to which the call request belongs to process the call request.
  • the processor further performs: prompting the user to return to the system to which the human interaction item belongs to execute the human-machine interaction item, and if yes, switching to the human-machine interaction item
  • the associated system executes the human-computer interaction item.
  • the terminal monitors the call request while the current system executes the human-computer interaction item, reminds the user after the call request is intercepted, and continues to execute the human-computer interaction item being executed according to the user operation by using the external device. And switching the terminal to the system to which the call request belongs for the user to answer the new call.
  • the system can be operated by the external device, and the system to which the call request belongs can be switched to the new call, and the existing technology is solved.
  • FIG. 1 is a flowchart of a call management method according to a first embodiment of the present invention
  • FIG. 2 is a schematic structural diagram of a call management apparatus according to a second embodiment of the present invention.
  • FIG. 3 is a schematic structural diagram of a management module in a call management apparatus according to a third embodiment of the present invention.
  • FIG. 4 is a flowchart of a call management method according to a fourth embodiment of the present invention.
  • FIG. 5 is a schematic structural diagram of a multi-system terminal according to a fifth embodiment of the present invention.
  • the call involved in the present invention includes a call, a video/voice in a QQ application, and the like, which requires the user to switch to the corresponding system to answer the processed application call.
  • the terminal When receiving the call, the terminal generates a call request to remind the user.
  • FIG. 1 is a flowchart of a call management method according to a first embodiment of the present invention. As shown in FIG. 1 , in the embodiment, the call management method provided by the present invention includes the following steps:
  • the present invention is mainly implemented when a user utilizes a terminal to perform certain human-computer interaction items, such as viewing a video using a normal system, browsing a web page, and the like. If the user does not perform some human-computer interaction items, such as when the terminal is in the standby state, even if a call request occurs, the user directly switches to the corresponding system processing, without terminating the human-computer interaction item, that is, when the terminal is in standby, etc. When there is a human-computer interaction item, it is not necessary to monitor the call request, and the power consumption of the terminal can be reduced to some extent.
  • S102 after listening to the call request, displaying the human-computer interaction item by using an external device according to the user operation, and switching to the system to which the call request belongs to process the call request;
  • the system to which the human-computer interaction item belongs has two relationships with the system to which the call request belongs: the same and different. details as follows:
  • the system to which the human-computer interaction item belongs is the same as the system to which the call request belongs.
  • the user views the video in the normal system or the caller in the normal system (that is, the call request belongs to the ordinary system)
  • the user views the video in the ordinary system.
  • the terminal is in the normal system.
  • the call request is also in the ordinary system.
  • the user does not need to switch the terminal system to process.
  • the user can continue the previous human-computer interaction item while receiving the call (the existing large Some phones can be implemented) without the need for external devices.
  • the user can set the presence of the call request, and the human interaction item is displayed through the external device.
  • the terminal prompts the user to select an external device as the display human machine.
  • the new device of the interaction item continues to execute the previous human-computer interaction item on the new device, and the user uses the terminal to make a call, but does not need the terminal to switch the system; for example, the user continues to watch on the new device while receiving the call. Video, and share the viewing experience with the caller.
  • the system to which the human-computer interaction item belongs is different from the system to which the call request belongs. For example, when the user watches the video in the ordinary system or the contact person in the security system (that is, the call request belongs to the security system), The user sees the video in the normal system to indicate that the terminal is in the normal system. At this time, the call request belongs to the security system, and the user needs to switch the terminal to the security system to process the call request.
  • the user before the user answers the call, the user must terminate the previous human-computer interaction item, and switch the terminal such as the mobile phone from the ordinary system to the security system to process the call request; There is no need to terminate the human-machine interaction item running on the normal system, only need to display it through the external device, and the terminal will switch to the security system for the user to answer the call request.
  • the step of displaying the human-machine interaction item by using the external device in the foregoing embodiment includes: displaying the human-machine interaction item by using an external device associated with the multi-system terminal by using the WIFI based on the multi-screen interaction protocol;
  • Multi-screen interaction refers to multi-screen interactive protocols based on DLNA protocol, IGRS protocol or Miracast protocol. It can be connected via WIFI network on different multimedia terminals, such as different intelligent terminal devices based on different operating systems such as Ios, Android and Symbian.
  • multimedia (audio, video, picture) content can be transmitted, parsed, displayed, controlled, etc., and the display content can be shared simultaneously on different platform devices, that is, several devices.
  • the screen can be connected to each other through a special connection device.
  • the movie on the mobile phone can be played on the TV
  • the picture on the tablet can be shared on the TV
  • the content of the computer can be projected onto the TV.
  • the external device involved in the embodiment refers to a device that establishes a multi-screen interactive connection with the multi-system terminal in the present application.
  • the current human-computer interaction item can be displayed through the external device. The continuation of these human-computer interaction items is implemented without having to terminate these human-computer interaction items.
  • the above embodiment further includes: displaying the plurality of external devices to the user, and selecting one or more external devices to display the human interaction items according to the user operation.
  • the device that establishes a multi-screen interactive connection with the multi-system terminal in the present application may be one or multiple.
  • the user may select one or A plurality of external devices display the human-computer interaction items that the user is performing, so that the user can select a suitable external device to display the human-computer interaction items according to the actual situation.
  • the user can select the TV for display in the living room, and the PAD display can be selected in the bedroom.
  • the foregoing embodiment further includes: detecting whether to enable the multi-screen interactive function; when opening, prompting the user whether to select to display the current human-computer interaction item through an external device, when the user selects , using an external device to display the human-computer interaction item, and switching to the system to which the call request belongs to process the call request, if the user does not choose to display the current human-computer interaction item through the external device, then Terminating the human-computer interaction item, directly switching to the system to which the call request belongs to process the call request; when the multi-screen interactive function is not enabled, directly terminating the current human-machine interaction item according to the user operation, and switching to the system to which the call request belongs to handle the call request.
  • the foregoing embodiment further includes: prompting the user whether to return the system to which the human interaction item belongs to execute the human-computer interaction item, and if yes, switching to the system execution man-machine to which the human-computer interaction item belongs The interaction item, if not, the terminal stays in the system to which the call request belongs, and continues to execute the human-computer interaction item by using the external device.
  • the call management apparatus 2 is a schematic structural diagram of a call management apparatus according to a second embodiment of the present invention. As shown in FIG. 2, in the embodiment, the call management apparatus 2 provided by the present invention includes a monitoring module 21 and a management module 22;
  • the monitoring module 21 is configured to monitor a call request when executing the human interaction item
  • the management module 22 is configured to display the human-computer interaction item by using an external device according to the user operation, and determine the system to which the call belongs according to the call request, and switch to the system to which the call request belongs to process the call request.
  • FIG. 3 is a schematic structural diagram of a management module in a call management apparatus according to a third embodiment of the present invention.
  • FIG. 3 is:
  • the management module 22 in the embodiment shown in FIG. 2 includes a connection unit 221 for connecting a multi-system terminal with an external device based on a multi-screen interaction protocol via WIFI, and using the multi-system terminal The external device displays the human interaction item.
  • the management module 22 in the embodiment shown in FIG. 2 further includes a selection unit 222, configured to display a plurality of external devices to the user when the external device is multiple, and select one according to the user operation. Or multiple external devices display human interaction items.
  • the management module 22 in the embodiment shown in FIG. 2 further includes a detecting unit 223, configured to detect whether to enable the multi-screen interactive function; when turned on, prompt the user whether to select the current human-computer interaction item. Displayed by an external device; when the user selects, the external device is used to display the human-computer interaction item, and the system to which the call request belongs is switched to handle the call request.
  • a detecting unit 223 configured to detect whether to enable the multi-screen interactive function; when turned on, prompt the user whether to select the current human-computer interaction item. Displayed by an external device; when the user selects, the external device is used to display the human-computer interaction item, and the system to which the call request belongs is switched to handle the call request.
  • the management module 22 in the embodiment shown in FIG. 2 further includes a switching unit 224, and the switching unit 224 is configured to prompt the user whether to return the system to which the human interaction item belongs to perform the human interaction item after processing the call request. If yes, switch to the system to which the human-computer interaction item belongs to execute the human-computer interaction item.
  • the present invention also provides a multi-system terminal including the call management device 2 provided by the present invention.
  • FIG. 4 is a flowchart of a call management method according to a fourth embodiment of the present invention.
  • the call management method provided by the present invention includes the following steps:
  • S401 The terminal starts the multi-screen interactive function to establish a multi-screen interactive connection
  • a multi-screen interactive connection is established with at least one external device, the terminal maintains a routing table of these external devices in the background, and dynamically updates the routing table, assuming that the external device has two devices, a TV and a PAD.
  • S402 The user uses a normal system to watch the video, and the terminal starts to monitor the call request.
  • the user uses the application software in the normal system of the mobile phone to watch the video. At this time, the mobile phone background starts to monitor whether a call request occurs.
  • the modem (modem) in the communication application layer of the terminal generates an interrupt signal after detecting the call request, and the present application detects the call request by detecting the interrupt signal.
  • S403 The terminal monitors the call request and reminds the user to select an external device.
  • the terminal After the terminal listens to the call request from the security system, the terminal determines the currently available external device according to the routing table, and displays the user through the UI interface, and the user selects one or more external devices according to actual conditions.
  • the terminal when the terminal detects the interrupt signal generated by the modem, it triggers an interrupt processing function, which is used to extract an external device available in the routing table, and displays it to the user through the interface for the user to select.
  • an interrupt processing function which is used to extract an external device available in the routing table, and displays it to the user through the interface for the user to select.
  • S404 Display the human-computer interaction item through an external device according to the user selection; the terminal switches to the security system, and the user answers the call;
  • the user rests in the living room and selects the TV as an external device to continue to display the video.
  • the terminal does not interrupt the video in the ordinary system, but only cuts off the audio data stream played by the current video, and establishes a wireless connection between the mobile phone and the TV through the relevant communication protocol.
  • obtain the TV screen playback control right send the mobile phone page or video, audio and other data in the ordinary system to the TV to continue playing.
  • the terminal After the terminal sends the video data and the like to the TV to ensure that the human-computer interaction item continues to be executed, the terminal You can switch from the normal system to the security system, and the user can handle the call request of the security system, such as answering the phone.
  • the modem After the user answers the call and hangs up the phone, the modem will also generate a release signal (also an interrupt signal). After detecting the release signal, the terminal uses the interface to remind whether to return to the normal system to continue executing the human-computer interaction item.
  • the method includes: firstly, the user selects whether to maintain the current state, and if so, continues to play the video with the TV, and the mobile phone is in the security system; if not, the second choice is to interrupt the human-computer interaction item or return to the normal system to continue the human-computer interaction. item.
  • S406 Process the human interaction item according to the user selection
  • the video is continued to be played by the TV, and the mobile phone is in the security system; if the user chooses to interrupt the human-computer interaction item, the human-computer interaction item is interrupted (disconnecting the terminal from the external device, releasing the external The control of the device TV), the mobile phone is in the security system; if the user chooses to return to the normal system to continue the execution of the human-computer interaction item, the terminal is switched from the security system to the ordinary system, the terminal is disconnected from the external device TV, and the external device TV is released. Control, continue to play video in the normal system.
  • FIG. 5 is a flowchart of a multi-system terminal according to a fifth embodiment of the present invention.
  • the multi-system terminal 5 may include: at least one processor 51, such as a CPU, at least one communication bus 52, and a memory 53;
  • the bus 52 is used to implement connection communication between these components;
  • the memory 53 may be a high speed RAM memory or a non-volatile memory such as at least one disk memory.
  • a set of program codes is stored in the memory 53, and the processor 51 is configured to call the program code stored in the memory 53 for performing the following operations:
  • the human-machine interaction item is displayed by using an external device according to a user operation, and the system to which the call request belongs is switched to process the call request.
  • the specific operation of the processor 51 to display the human interaction item by using the external device is: displaying the human-computer interaction item by using an external device associated with the multi-system terminal by using the WIFI based on the multi-screen interaction protocol;
  • the processor further performs: displaying the plurality of external devices to the user, and selecting one or more external devices to display the human-machine interaction items according to the user operation.
  • the processor 51 further performs: detecting whether the multi-screen interactive function is enabled; when the user is turned on, prompting the user to select whether to display the current human-computer interaction item through the external device; when the user selects And displaying the human interaction item by using an external device, and switching to the system to which the call request belongs to process the call request.
  • the processor 51 further performs: prompting the user to return to the system to which the human interaction item belongs to execute the human-machine interaction item, and if yes, switching to the human-machine interaction
  • the system to which the interaction item belongs executes the human-computer interaction item.
  • the terminal monitors the call request while the current system executes the human-computer interaction item, reminds the user after the call request is monitored, and continues to execute the human-computer interaction item being executed according to the user operation, and switches the terminal to
  • the system to which the call request belongs is for the user to answer the new call.
  • the system can continue to operate through a remote device, and can switch to the system to which the call request belongs to handle the new call, thereby solving the problem that the user needs to process a certain system in the prior art.
  • a new call such as a phone call is made, the problem of the activities of other systems must be terminated, and the user experience is enhanced.
  • the program can be stored in a computer readable storage medium, such as a ROM/ RAM, disk, CD, etc.

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Abstract

本发明提供了一种通话管理方法、装置及多系统终端，该方法包括：在执行人机交互项时,监听通话请求；监听到通话请求后，根据用户操作利用外部设备展示人机交互项,并切换至通话请求所属的系统处理通话请求。通过本发明的实施，终端在当前系统执行人机交互项的同时，监听通话请求，在监听到通话请求后，提醒用户，并根据用户操作将正在执行的人机交互项利用外部设备来继续执行，并将终端切换到通话请求所属的系统供用户接听新通话，在此基础上，即可通过外部设备继续某系统操作，又可切换至通话请求所属的系统处理新通话，解决了现有技术中用户需要处理某系统的电话等新通话时，必须终止其他系统的活动的问题，增强了用户的使用体验。

Description

通话管理方法、装置及多系统终端
本申请要求于2015年4月20日提交中国专利局，申请号为201510188145.3、发明名称为“通话管理方法、装置及多系统终端”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本发明涉及终端管理领域，尤其涉及一种多系统终端的通话管理控制方法、装置及多系统终端。
背景技术
为了保护用户隐私,现有技术提供了双系统手机等多系统终端,这类手机一般包括一个普通系统及一个安全系统,这两个系统之间不可通信以保证各系统的独立性。
多系统终端在保证用户数据安全的同时，也会存在一些问题，如用户在普通系统内进行看视频、浏览网页等人机交互项时，若安全系统有新来电提醒，用户若要接听安全系统的电话，则必须中断当前系统(普通系统)中正在进行的操作，将终端切换到安全系统接听电话。即用户需要处理某系统的电话等新通话时，必须终止其他系统的活动，并从其他系统切换到该系统，降低了用户的使用体验。
因此，如何提供一种即可继续某系统操作又可处理其他系统新通话的通话管理方法，是本领域技术人员亟待解决的技术问题。
发明内容
本发明提供了一种通话管理方法、装置及多系统终端，以解决现有技术中用户需要处理某系统的电话等新通话时，必须终止其他系统的活动的问题。
本发明提供了一种通话管理方法，在一个实施例，该方法包括：在执行人机交互项时,监听通话请求；监听到通话请求后，根据用户操作利用外部设备展示人机交互项,并切换至通话请求所属的系统处理通话请求。
进一步的，上述实施例中的利用外部设备展示人机交互项包括：通过WIFI基于多屏互动协议,利用与多系统终端关联的外部设备展示人机交互项。
进一步的，当外部设备为多个时,上述实施例还包括:将多个外部设备展示给用户,根据用户操作选择一个或多个外部设备展示人机交互项。
进一步的，上述实施例在监听到通话请求后，还包括：检测是否开启多屏互动功能；当开启时,提示用户是否选择将当前人机交互项通过外部设备展示；当用户选择时，利用外部设备展示人机交互项,并切换至通话请求所属的系统处理通话请求。
进一步的，上述实施例在处理通话请求之后，还包括：提示用户是否返回人机交互项所属的系统执行人机交互项，若是,则切换至人机交互项所属的系统执行人机交互项。
本发明提供了一种通话管理装置，在一个实施例中，该装置包括：监听模块，用于在执行人机交互项时,监听通话请求；管理模块，用于监听到通话请求后，根据用户操作利用外部设备展示人机交互项,并切换至通话请求所属的系统处理通话请求。
进一步的，上述实施例中的管理模块包括连接单元，连接单元用于通过WIFI基于多屏互动协议,连接多系统终端与外部设备，并利用外部设备展示人机交互项。
进一步的，上述实施例中的管理模块还包括选择单元，选择单元用于当外部设备为多个时,将多个外部设备展示给用户,根据用户操作选择一个或多个外部设备展示人机交互项。
进一步的，上述实施例中的管理模块还包括检测单元，检测单元用于检测是否开启多屏互动功能；当开启时,提示用户是否选择将当前人机交互项通过外部设备展示；当用户选择时，利用外部设备展示人机交互项,并切换至通话请求所属的系统处理通话请求。
进一步的，上述实施例中的管理模块还包括切换单元，切换单元用于在处理通话请求之后，提示用户是否返回人机交互项所属的系统执行人机交互项，若是,则切换至人机交互项所属的系统执行人机交互项。
本发明提供了一种多系统终端，所述多系统终端包括存储器和处理器，其中，所述存储器中存储一组程序代码，且所述处理器用于调用所述存储器中存储的程序代码，用于执行以下操作：
在执行人机交互项时,监听通话请求；
监听到通话请求后，根据用户操作利用外部设备展示所述人机交互项,并切换至所述通话请求所属的系统处理所述通话请求。
进一步的，所述处理器利用外部设备展示人机交互项的具体操作为：通过WIFI基于多屏互动协议,利用与多系统终端关联的外部设备展示所述人机交互项；
当所述外部设备为多个时,处理器还执行:将多个外部设备展示给用户,根据用户操作选择一个或多个外部设备展示所述人机交互项。
进一步的，所述处理器在监听到通话请求后，还执行：检测是否开启多屏互动功能；当开启时,提示用户是否选择将当前人机交互项通过外部设备展示；当用户选择时，利用外部设备展示人机交互项,并切换至所述通话请求所属的系统处理所述通话请求。
进一步的，所述处理器在处理所述通话请求之后，还执行：提示用户是否返回所述人机交互项所属的系统执行所述人机交互项，若是,则切换至所述人机交互项所属的系统执行所述人机交互项。
本发明的有益效果：
本发明提供的方案，终端在当前系统执行人机交互项的同时，监听通话请求，在监听到通话请求后，提醒用户，并根据用户操作将正在执行的人机交互项利用外部设备来继续执行，并将终端切换到通话请求所属的系统供用户接听新通话，在此基础上，即可通过外部设备继续某系统操作，又可切换至通话请求所属的系统处理新通话，解决了现有技术中用户需要处理某系统的电话等新通话时，必须终止其他系统的活动的问题，增强了用户的使用体验。
附图说明
图1为本发明第一实施例提供的通话管理方法的流程图；
图2为本发明第二实施例提供的通话管理装置的结构示意图；
图3为本发明第三实施例提供的通话管理装置中管理模块的结构示意图；
图4为本发明第四实施例提供的通话管理方法的流程图；
图5为本发明第五实施例提供的多系统终端的结构示意图。
具体实施方式
现通过具体实施方式结合附图的方式对本发明做出进一步的诠释说明。
本发明所涉及的通话包括电话、QQ应用中的视频/语音等需要用户切换到对应系统才能接听处理的应用通话，终端在接收到这类通话时，会产生通话请求来提醒用户。
第一实施例：
图1为本发明第一实施例提供的通话管理方法的流程图，由图1可知，在本实施例中，本发明提供的通话管理方法包括以下步骤：
S101：在执行人机交互项时,监听通话请求；
本发明主要在用户利用终端在执行某些人机交互项时执行，如利用普通系统观看视频、浏览网页等。若用户没有执行某些人机交互项，如终端处于待机状态时，即便出现通话请求,用户直接切换至对应系统处理即可,而不需要终止人机交互项，即,当终端处于待机等没有存在人机交互项时,不需监听通话请求,可以在一定程度上降低终端的功耗。
S102：监听到通话请求后，根据用户操作利用外部设备展示人机交互项,并切换至通话请求所属的系统处理通话请求；
在实际应用中,人机交互项所属的系统与通话请求所属的系统存在两种关系:相同与不同。具体如下:
人机交互项所属的系统与通话请求所属的系统相同的情况，如用户在普通系统看视频、位于普通系统内的联系人来电(即通话请求属于普通系统)时,用户在普通系统看视频说明终端处于普通系统，此时通话请求也属于普通系统，用户不需要切换终端的系统即可处理，针对这种情况，用户在接听电话的同时，还可以继续之前的人机交互项(现有大部分手机都可以实现)，无需通过外部设备展示。在一些实施例中，用户可以设置出现通话请求时，即将人机交互项通过外部设备展示，那么在这种设置下，当监听到通话请求后，终端即提示用户选择一个外部设备作为展示人机交互项的新设备，在这个新设备上继续执行之前的人机交互项，而用户使用终端进行通话，只是不需要终端切换系统而已；例如，用户在接电话的同时，在新设备上继续观看视频，并与通话对象分享观看体验等。
人机交互项所属的系统与通话请求所属的系统不同的情况，如用户在普通系统看视频、位于安全系统内的联系人来电(即通话请求属于安全系统)时,用 户在普通系统看视频说明终端处于普通系统，此时通话请求属于安全系统，用户需要切换终端至安全系统才能处理通话请求。针对这种情况，若按照现有技术，用户在接听电话之前，必需终止之前的人机交互项，并将手机等终端从普通系统切换到安全系统才能处理这个通话请求；若按照上述步骤,用户无需终止在普通系统运行的人机交互项,仅需将其通过外部设备展示,而终端则会切换到安全系统以供用户接听通话请求。
在一些实施例中，上述实施例中的利用外部设备展示人机交互项的步骤包括：通过WIFI基于多屏互动协议,利用与多系统终端关联的外部设备展示人机交互项；本实施例提供了一种具体的、可以利用外部设备展示人机交互项的方案。多屏互动是指基于DLNA协议、闪联协议或者Miracast协议等多屏互动协议，通过WIFI网络连接，在不同多媒体终端上，如常见基于Ios、Android、Symbian等不同操作系统上的不同智能终端设备如手机、PAD、TV等之间，可进行多媒体(音频、视频、图片)内容的传输、解析、展示、控制等一系列操作，可以在不同平台设备上同时共享展示内容，即几种设备的屏幕，通过专门的连接设备就可以互相连接转换，比如手机上的电影可以在电视上播放，平板上的图片可以在电视上分享，电脑的内容可以投影到电视上。本实施例所涉及的外部设备是指与本申请中的多系统终端建立了多屏互动连接的设备，在用户需要处理通话请求时，可以将当前的人机交互项通过这些外部设备进行展示，实现了这些人机交互项的继续执行，而不必终止这些人机交互项。
在一些实施例中，当外部设备为多个时,上述实施例还包括:将多个外部设备展示给用户,根据用户操作选择一个或多个外部设备展示人机交互项。本实施例是基于上述实施例的进一步说明，与本申请中的多系统终端建立了多屏互动连接的设备可以是一个，也可以是多个，那么，在实际应用中，用户可以选择一个或多个外部设备展示用户正在执行的人机交互项，便于用户根据实际情况选择合适的外部设备展示人机交互项,例如用户在客厅就可以选择TV进行展示,若在卧室就可以选择PAD展示。
在一些实施例中，上述实施例在监听到通话请求后，还包括：检测是否开启多屏互动功能；当开启时,提示用户是否选择将当前人机交互项通过外部设备展示,当用户选择时，利用外部设备展示人机交互项,并切换至通话请求所属的系统处理通话请求,若用户不选择将当前人机交互项通过外部设备展示,那么 就终止该人机交互项,直接切换至通话请求所属的系统处理通话请求；当未开启多屏互动功能时,直接根据用户操作终止当前人机交互项,并切换至通话请求所属的系统处理通话请求。
在一些实施例中，上述实施例在处理通话请求之后，还包括：提示用户是否返回人机交互项所属的系统执行人机交互项，若是,则切换至人机交互项所属的系统执行人机交互项,若否,则终端停留在通话请求所属的系统,并继续利用外部设备执行人机交互项。
图2为本发明第二实施例提供的通话管理装置的结构示意图,由图2可知,在本实施例中,本发明提供的通话管理装置2包括监听模块21及管理模块22；其中,
监听模块21，用于在执行人机交互项时,监听通话请求；
管理模块22，用于监听到通话请求后，根据用户操作利用外部设备展示人机交互项,并根据通话请求确定所属的系统,切换至通话请求所属的系统处理通话请求。
第三实施例:
图3为本发明第三实施例提供的通话管理装置中管理模块的结构示意图；由图3可知：
在一些实施例中，图2所示实施例中的管理模块22包括连接单元221，连接单元221用于通过WIFI基于多屏互动协议,连接多系统终端与外部设备，并利用与多系统终端关联的外部设备展示人机交互项。
在一些实施例中，图2所示实施例中的管理模块22还包括选择单元222，选择单元222用于当外部设备为多个时,将多个外部设备展示给用户,根据用户操作选择一个或多个外部设备展示人机交互项。
在一些实施例中，图2所示实施例中的管理模块22还包括检测单元223，检测单元223用于检测是否开启多屏互动功能；当开启时,提示用户是否选择将当前人机交互项通过外部设备展示；当用户选择时，利用外部设备展示人机交互项,并切换至通话请求所属的系统处理通话请求。
在一些实施例中，图2所示实施例中的管理模块22还包括切换单元224，切换单元224用于在处理通话请求之后，提示用户是否返回人机交互项所属的系统执行人机交互项，若是,则切换至人机交互项所属的系统执行人机交互项。
对应的,本发明也提供了一种多系统终端，其包括本发明提供的通话管理装置2。
第四实施例:
现以用户在手机的普通系统观看视频、安全系统有新来电为应用场景对本发明做进一步的诠释说明。图4为本发明第四实施例提供的通话管理方法的流程图，由图4可知，在本实施例中，本发明提供的通话管理方法包括以下步骤：
S401:终端开启多屏互动功能,建立多屏互动连接；
根据用户操作及手机等终端的性能,与至少一个外部设备建立多屏互动连接,终端后台维护这些外部设备的路由表,并动态更新路由表，假设外部设备有TV、PAD这2个设备。
S402:用户使用普通系统观看视频，终端开始监听通话请求；
用户利用手机普通系统内的应用软件看视频，此时，手机后台开始监听是否出现通话请求。
在实际应用中，若终端被叫，则终端内通信应用层内的modem(调制解调器)在检测到通话请求后，会产生一个中断信号，本申请通过检测中断信号来检测通话请求。
S403:终端监听到通话请求，提醒用户选择外部设备；
当终端后台监听到来自安全系统的通话请求后，根据路由表确定当前可用的外部设备，并通过UI界面向用户展示，用户根据实际情况选择一个或多个外部设备。
在实际应用中，当终端检测到modem产生的中断信号后，触发一个中断处理函数，该中断处理函数用于提取路由表中可用的外部设备，并通过界面显示给用户，供用户选择。
S404:根据用户选择，将人机交互项通过外部设备展示；终端切换至安全系统，用户接听电话；
例如用户在客厅休息，选择TV作为继续展示视频的外部设备，此时终端不会中断普通系统中的视频，只是切断当前视频播放的音频数据流，同时通过相关通信协议建立手机与TV的无线连接，并获取TV的屏幕播放控制权，将普通系统中的手机页面或视频，音频等数据发送到TV继续播放。
在终端将视频数据等发送到TV以保证人机交互项继续执行之后，终端就 可以从普通系统切换到安全系统，用户就可以处理安全系统的通话请求，如接听电话等。
S405:通话请求处理之后，提醒用户返回普通系统；
用户在接听完通话、挂断电话之后，modem也将产生一个释放信号(也是一个中断信号)，终端在检测到释放信号之后，利用界面提醒是否返回普通系统继续执行人机交互项。具体包括：首先供用户选择是否保持当前状态，若保持，则继续用TV播放视频、手机处于安全系统；若不保持，则再次供选择是中断人机交互项还是返回普通系统继续执行人机交互项。
S406：根据用户选择处理人机交互项；
承接上述步骤，若用户选择保持当前状态，则继续用TV播放视频、手机处于安全系统；若用户选择中断人机交互项，则中断人机交互项(断开终端与外部设备的连接，释放外部设备TV的控制权)、手机处于安全系统；若用户选择返回普通系统继续执行人机交互项，则将终端从安全系统切换至普通系统，断开终端与外部设备TV的连接，释放外部设备TV的控制权，继续在普通系统播放视频。
第五实施例:
图5为本发明第五实施例提供的多系统终端的流程图，由图5可知，该多系统终端5可以包括：至少一个处理器51，例如CPU，至少一个通信总线52以及存储器53；通信总线52用于实现这些组件之间的连接通信；存储器53可以是高速RAM存储器，也可以是非易失性存储器(non-volatile memory)，例如至少一个磁盘存储器。存储器53中存储一组程序代码，且处理器51用于调用存储器53中存储的程序代码，用于执行以下操作：
在执行人机交互项时,监听通话请求；
监听到通话请求后，根据用户操作利用外部设备展示所述人机交互项,并切换至所述通话请求所属的系统处理所述通话请求。
可选的，所述处理器51利用外部设备展示人机交互项的具体操作为：通过WIFI基于多屏互动协议,利用与多系统终端关联的外部设备展示所述人机交互项；
当所述外部设备为多个时,处理器还执行:将多个外部设备展示给用户,根据用户操作选择一个或多个外部设备展示所述人机交互项。
可选的，所述处理器51在监听到通话请求后，还执行：检测是否开启多屏互动功能；当开启时,提示用户是否选择将当前人机交互项通过外部设备展示；当用户选择时，利用外部设备展示人机交互项,并切换至所述通话请求所属的系统处理所述通话请求。
可选的，所述处理器51在处理所述通话请求之后，还执行：提示用户是否返回所述人机交互项所属的系统执行所述人机交互项，若是,则切换至所述人机交互项所属的系统执行所述人机交互项。
综上可知，通过本发明的实施，至少存在以下有益效果：
终端在当前系统执行人机交互项的同时，监听通话请求，在监听到通话请求后，提醒用户，并根据用户操作将正在执行的人机交互项利用外部设备来继续执行，并将终端切换到通话请求所属的系统供用户接听新通话，在此基础上，即可通过外部设备继续某系统操作，又可切换至通话请求所属的系统处理新通话，解决了现有技术中用户需要处理某系统的电话等新通话时，必须终止其他系统的活动的问题，增强了用户的使用体验。
本领域普通技术人员可以理解实现上述实施例方法中的全部或部分步骤是可以通过程序来指令相关的硬件来完成的，程序可以存储于一计算机可读取存储介质中，存储介质可以如ROM/RAM、磁盘、光盘等。
以上仅是本发明的具体实施方式而已，并非对本发明做任何形式上的限制，凡是依据本发明的技术实质对以上实施方式所做的任意简单修改、等同变化、结合或修饰，均仍属于本发明技术方案的保护范围。

Claims (13)

  1. 一种多系统终端的通话管理方法，其特征在于，包括：
    在执行人机交互项时,监听通话请求；
    监听到通话请求后，根据用户操作利用外部设备展示所述人机交互项,并切换至所述通话请求所属的系统处理所述通话请求。
  2. 如权利要求1所述的通话管理方法，其特征在于，利用外部设备展示人机交互项包括：通过WIFI基于多屏互动协议,利用与多系统终端关联的外部设备展示所述人机交互项。
  3. 如权利要求1所述的通话管理方法，其特征在于，当所述外部设备为多个时,还包括:将多个外部设备展示给用户,根据用户操作选择一个或多个外部设备展示所述人机交互项。
  4. 如权利要求1所述的通话管理方法，其特征在于，在监听到通话请求后，还包括：检测是否开启多屏互动功能；当开启时,提示用户是否选择将当前人机交互项通过外部设备展示；当用户选择时，利用外部设备展示人机交互项,并切换至所述通话请求所属的系统处理所述通话请求。
  5. 如权利要求1至4任一项所述的通话管理方法，其特征在于，在处理所述通话请求之后，还包括：提示用户是否返回所述人机交互项所属的系统执行所述人机交互项，若是,则切换至所述人机交互项所属的系统执行所述人机交互项。
  6. 一种多系统终端的通话管理装置，其特征在于，包括：
    监听模块，用于在执行人机交互项时,监听通话请求；
    管理模块，用于监听到通话请求后，根据用户操作利用外部设备展示所述人机交互项,并切换至所述通话请求所属的系统处理所述通话请求。
  7. 如权利要求6所述的通话管理装置，其特征在于，所述管理模块包括连接单元，所述连接单元用于通过WIFI基于多屏互动协议,连接多系统终端 与外部设备，并利用所述外部设备展示所述人机交互项；
    所述管理模块还包括选择单元，所述选择单元用于当所述外部设备为多个时,将多个外部设备展示给用户,根据用户操作选择一个或多个外部设备展示所述人机交互项。
  8. 如权利要求6所述的通话管理装置，其特征在于，所述管理模块还包括检测单元，所述检测单元用于检测是否开启多屏互动功能；当开启时,提示用户是否选择将当前人机交互项通过外部设备展示；当用户选择时，利用外部设备展示人机交互项,并切换至所述通话请求所属的系统处理所述通话请求。
  9. 如权利要求6至8任一项所述的通话管理装置，其特征在于，所述管理模块还包括切换单元，所述切换单元用于在处理所述通话请求之后，提示用户是否返回所述人机交互项所属的系统执行所述人机交互项，若是,则切换至所述人机交互项所属的系统执行所述人机交互项。
  10. 一种多系统终端，其特征在于，所述多系统终端包括存储器和处理器，其中，所述存储器中存储一组程序代码，且所述处理器用于调用所述存储器中存储的程序代码，用于执行以下操作：
    在执行人机交互项时,监听通话请求；
    监听到通话请求后，根据用户操作利用外部设备展示所述人机交互项,并切换至所述通话请求所属的系统处理所述通话请求。
  11. 如权利要求10所述的多系统终端，其特征在于，所述处理器利用外部设备展示人机交互项的具体操作为：通过WIFI基于多屏互动协议,利用与多系统终端关联的外部设备展示所述人机交互项；
    当所述外部设备为多个时,处理器还执行:将多个外部设备展示给用户,根据用户操作选择一个或多个外部设备展示所述人机交互项。
  12. 如权利要求10所述的多系统终端，其特征在于，所述处理器在监听 到通话请求后，还执行：检测是否开启多屏互动功能；当开启时,提示用户是否选择将当前人机交互项通过外部设备展示；当用户选择时，利用外部设备展示人机交互项,并切换至所述通话请求所属的系统处理所述通话请求。
  13. 如权利要求10至12任一项所述的多系统终端，其特征在于，所述处理器在处理所述通话请求之后，还执行：提示用户是否返回所述人机交互项所属的系统执行所述人机交互项，若是,则切换至所述人机交互项所属的系统执行所述人机交互项。
PCT/CN2015/080367 2015-04-20 2015-05-29 通话管理方法、装置及多系统终端 WO2016169106A1 (zh)

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