WO2016122294A1 - Système et procédé évolutif de prise de décisions, fonctionnant par critères avec actualisations automatiques - Google Patents

Système et procédé évolutif de prise de décisions, fonctionnant par critères avec actualisations automatiques Download PDF

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Publication number
WO2016122294A1
WO2016122294A1 PCT/MX2015/000017 MX2015000017W WO2016122294A1 WO 2016122294 A1 WO2016122294 A1 WO 2016122294A1 MX 2015000017 W MX2015000017 W MX 2015000017W WO 2016122294 A1 WO2016122294 A1 WO 2016122294A1
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WO
WIPO (PCT)
Prior art keywords
classification
emotion
operator
growth
call
Prior art date
Application number
PCT/MX2015/000017
Other languages
English (en)
Spanish (es)
Inventor
Mario Manuel VELEZ VILLA
Dino Alejandro Pardo Guzman
Raquel PERALTA TORRES
Fernando SOTO CAMACHO
Original Assignee
Velez Villa Mario Manuel
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Velez Villa Mario Manuel filed Critical Velez Villa Mario Manuel
Priority to PCT/MX2015/000017 priority Critical patent/WO2016122294A1/fr
Publication of WO2016122294A1 publication Critical patent/WO2016122294A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
    • G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
    • G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
    • G10L25/63—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination for estimating an emotional state

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Accounting & Taxation (AREA)
  • Health & Medical Sciences (AREA)
  • Multimedia (AREA)
  • General Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Acoustics & Sound (AREA)
  • Signal Processing (AREA)
  • Computational Linguistics (AREA)
  • Psychiatry (AREA)
  • Hospice & Palliative Care (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Computer Interaction (AREA)
  • Game Theory and Decision Science (AREA)
  • Child & Adolescent Psychology (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

La présente invention concerne les composants d'un système évolutif de prise de décisions, qui s'ajuste aux changements que présentent les données alimentant ses composants au fil du temps. L'avantage des systèmes de ce type est qu'ils deviennent plus précis avec le temps. En effet, plus le nombre de cas évalués est important, plus les informations disponibles pour entraîner les modèles de classification ou de prédiction sont nombreuses.
PCT/MX2015/000017 2015-01-27 2015-01-27 Système et procédé évolutif de prise de décisions, fonctionnant par critères avec actualisations automatiques WO2016122294A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
PCT/MX2015/000017 WO2016122294A1 (fr) 2015-01-27 2015-01-27 Système et procédé évolutif de prise de décisions, fonctionnant par critères avec actualisations automatiques

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/MX2015/000017 WO2016122294A1 (fr) 2015-01-27 2015-01-27 Système et procédé évolutif de prise de décisions, fonctionnant par critères avec actualisations automatiques

Publications (1)

Publication Number Publication Date
WO2016122294A1 true WO2016122294A1 (fr) 2016-08-04

Family

ID=56543812

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/MX2015/000017 WO2016122294A1 (fr) 2015-01-27 2015-01-27 Système et procédé évolutif de prise de décisions, fonctionnant par critères avec actualisations automatiques

Country Status (1)

Country Link
WO (1) WO2016122294A1 (fr)

Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040249650A1 (en) * 2001-07-19 2004-12-09 Ilan Freedman Method apparatus and system for capturing and analyzing interaction based content
US20080189171A1 (en) * 2007-02-01 2008-08-07 Nice Systems Ltd. Method and apparatus for call categorization
US20090306967A1 (en) * 2008-06-09 2009-12-10 J.D. Power And Associates Automatic Sentiment Analysis of Surveys
US20110144971A1 (en) * 2009-12-16 2011-06-16 Computer Associates Think, Inc. System and method for sentiment analysis
US20110206198A1 (en) * 2004-07-14 2011-08-25 Nice Systems Ltd. Method, apparatus and system for capturing and analyzing interaction based content
US20130018685A1 (en) * 2011-07-14 2013-01-17 Parnaby Tracey J System and Method for Tasking Based Upon Social Influence
US20140220526A1 (en) * 2013-02-07 2014-08-07 Verizon Patent And Licensing Inc. Customer sentiment analysis using recorded conversation
US20140289253A1 (en) * 2013-03-20 2014-09-25 Infosys Limited System for management of sentiments and methods thereof

Patent Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040249650A1 (en) * 2001-07-19 2004-12-09 Ilan Freedman Method apparatus and system for capturing and analyzing interaction based content
US20110206198A1 (en) * 2004-07-14 2011-08-25 Nice Systems Ltd. Method, apparatus and system for capturing and analyzing interaction based content
US20080189171A1 (en) * 2007-02-01 2008-08-07 Nice Systems Ltd. Method and apparatus for call categorization
US20090306967A1 (en) * 2008-06-09 2009-12-10 J.D. Power And Associates Automatic Sentiment Analysis of Surveys
US20110144971A1 (en) * 2009-12-16 2011-06-16 Computer Associates Think, Inc. System and method for sentiment analysis
US20130018685A1 (en) * 2011-07-14 2013-01-17 Parnaby Tracey J System and Method for Tasking Based Upon Social Influence
US20140220526A1 (en) * 2013-02-07 2014-08-07 Verizon Patent And Licensing Inc. Customer sentiment analysis using recorded conversation
US20140289253A1 (en) * 2013-03-20 2014-09-25 Infosys Limited System for management of sentiments and methods thereof

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