WO2016062170A1

WO2016062170A1 - Emergency processing method and apparatus

Info

Publication number: WO2016062170A1
Application number: PCT/CN2015/089070
Authority: WO
Inventors: 尤许; 陶长标; 张玉洲
Original assignee: 中兴通讯股份有限公司
Priority date: 2014-10-21
Filing date: 2015-09-07
Publication date: 2016-04-28
Also published as: CN105592113A

Abstract

The present invention provides an emergency processing method and apparatus. The method comprises: receiving a trigger signal; and sending an emergency request to an emergency system in response to the trigger signal by using an Over The Top (OTT) service. The present invention solves at least the problem that the method for the user to send an emergency request in the related art has limitations, and provides another method for the user to send an emergency request, so as to increase the probability of rescuing the user.

Description

Rescue processing method and device

Technical field

The present invention relates to the field of communications, and in particular to a rescue processing method and apparatus.

Background technique

The traditional rescue processing method is implemented by dialing a rescue number by telephone, for example, dialing the fire system 119, dialing the emergency system 112, dialing the alarm telephone 110, etc., but in the prior art, such emergency call processing is relatively simple, for example, the user An emergency occurred at home, and the phone at home failed, so users could not request assistance.

In view of the problems caused by the single request for rescue mode in the related art, an effective solution has not been proposed yet.

Summary of the invention

The embodiment of the invention provides a rescue processing method and device, so as to at least solve the problem caused by the user requesting a single rescue mode in the related art.

According to an embodiment of the present invention, a rescue processing method is provided, including: receiving a trigger signal; and transmitting a rescue request to the rescue system by over-top OTT service in response to the trigger signal.

Sending the rescue request to the rescue system through the OTT service includes transmitting the rescue request to at least one of the one or more of the rescue systems according to information of one or more rescue systems stored in advance.

Sending the rescue request to at least one of the one or more rescue systems includes: to the one or more rescue systems, where the information of the one or more rescue systems includes a priority The highest priority rescue system sends the rescue request; or, according to the priority of each of the one or more rescue systems, the one or more rescues are in order of priority from highest to lowest At least one of the systems sends the rescue request.

Sending the rescue request to at least one of the one or more rescue systems if the information of the one or more rescue systems includes a transmission mode, and transmitting the rescue request to the rescue system according to the transmission mode The multimedia data corresponding to the transmission mode.

The transmission mode includes at least one of performing text transmission, performing audio transmission, performing video transmission, and performing image transmission.

After the sending the rescue request by using the OTT service, the method further includes: receiving control information sent by the rescue system; and transmitting, according to the control information, multimedia data corresponding to the control information to the rescue system, The multimedia data includes at least one of the following: text, image, audio, video.

Receiving the trigger signal includes at least one of: receiving the trigger signal triggered by a physical button or a virtual button on the terminal; receiving the trigger signal triggered by an application installed on the terminal; and receiving, by the terminal, receiving The trigger signal triggered by the remote control device; receiving the trigger signal triggered by the remote terminal.

The method further includes saving the pre-stored user profile to the rescue system, wherein the user profile serves as a reference for the rescue system to perform rescue after receiving the rescue request.

According to another embodiment of the present invention, a rescue processing method is provided, including: receiving a rescue request sent by a terminal by over-over OTT service; and performing a process corresponding to the rescue request in response to the rescue request.

The processing corresponding to the rescue request includes: transmitting control information to the terminal, where the control information embodiment instructs the terminal to send multimedia data corresponding to the control information to a rescue system, where the multimedia data includes At least one of the following: text, images, audio, video.

The method further includes: receiving and saving the user profile sent by the terminal, wherein the user profile serves as a reference for the rescue system to perform rescue after receiving the rescue request.

The method further includes: performing statistics on the data information corresponding to the received rescue request according to the predetermined time period and/or the predetermined terminal.

According to another embodiment of the present invention, a rescue processing apparatus is provided, including: a first receiving module configured to receive a trigger signal; and a first sending module configured to respond to the trigger signal by over-top OTT service The rescue system sends a rescue request.

The first sending module is configured to send the rescue request to at least one of the one or more of the rescue systems according to information of one or more rescue systems stored in advance.

And in a case that the information of the pre-stored one or more rescue systems includes a priority, the first sending module is configured to send the to the highest priority rescue system in the one or more rescue systems Rescue request; or, configured to send to at least one of the one or more rescue systems in descending order of priority according to a priority of each of the one or more rescue systems The rescue request.

Where the information of the one or more rescue systems includes a transmission mode, the first transmitting module is configured to send the rescue request to at least one of the one or more rescue systems, and according to The transmission mode transmits multimedia data corresponding to the transmission mode to the rescue system.

The device further includes: a second receiving module configured to receive control information sent by the rescue system; and a second sending module configured to send multimedia data corresponding to the control information to the rescue system according to the control information The multimedia data includes at least one of the following: text, image, audio, video.

The first receiving module includes at least one of: a first receiving unit configured to receive the trigger signal triggered by a physical button or a virtual button on the terminal; and a second receiving unit configured to receive the installation through the terminal The trigger signal triggered by the application; the third receiving unit is configured to receive the trigger signal triggered by the remote control device corresponding to the terminal; and the fourth receiving unit is configured to receive the triggered by the remote terminal on the terminal The trigger signal.

The device further includes an uploading module configured to save the pre-stored user profile to the rescue system, wherein the user profile serves as a reference for the rescue system to perform rescue after receiving the rescue request.

According to another embodiment of the present invention, a rescue processing apparatus is provided, including: a third receiving module configured to receive a rescue request sent by the over-top OTT service receiving terminal; and a processing module configured to respond to the rescue request, Processing corresponding to the rescue request is performed.

The processing module is configured to send control information to the terminal, where the control information is configured to instruct the terminal to send multimedia data corresponding to the control information to a rescue system, where the multimedia data includes at least one of the following : text, images, audio, video.

The device further includes: a storage module configured to receive and save the user profile sent by the terminal, wherein the user profile serves as a reference for the rescue system to perform rescue after receiving the rescue request.

The device further includes: a statistics module configured to perform statistics on the data information corresponding to the received rescue request according to the predetermined time period and/or the predetermined terminal.

According to the embodiment of the present invention, a manner of receiving a trigger signal and transmitting a rescue request to the rescue system by over-top OTT service is adopted in response to the trigger signal. The invention solves at least the problems caused by the user requesting a single rescue mode in the related art, increases the manner in which the user requests the rescue, and improves the chance of the user being rescued.

DRAWINGS

The drawings described herein are intended to provide a further understanding of the invention, and are intended to be a part of the invention. In the drawing:

1 is a flow chart of a rescue processing method according to an embodiment of the present invention;

2 is a preferred flowchart 1 of a rescue processing method according to an embodiment of the present invention;

3 is a block diagram showing the structure of a rescue processing apparatus according to an embodiment of the present invention;

4 is a block diagram 1 of a preferred structure of a rescue processing apparatus according to an embodiment of the present invention;

FIG. 5 is a second flowchart of a rescue processing method according to an embodiment of the present invention; FIG.

6 is a structural block diagram 2 of a rescue processing apparatus according to an embodiment of the present invention;

7 is a block diagram 2 of a preferred structure of a rescue processing apparatus according to an embodiment of the present invention;

8 is a block diagram 3 of a preferred structure of a rescue processing apparatus according to an embodiment of the present invention;

9 is a third flowchart of a rescue processing method in accordance with a preferred embodiment of the present invention;

10 is a schematic diagram of terminal preset information of a rescue processing method according to a preferred embodiment of the present invention;

11 is a flow chart 4 of a rescue processing method in accordance with a preferred embodiment of the present invention.

detailed description

It should be noted that the embodiments in the present application and the features in the embodiments may be combined with each other without conflict. The invention will be described in detail below with reference to the drawings in conjunction with the embodiments.

The steps shown in the flowchart of the figures may be performed in a computer system such as a set of executable instructions, and although the logical order is shown in the flowchart, in some cases may differ from here The sequence shown performs the steps shown or described. The "first" and "second" in the following embodiments are only used for distinguishing, and the order is not limited.

This embodiment provides a rescue processing method. FIG. 1 is a flowchart of a rescue processing method according to an embodiment of the present invention. As shown in FIG. 1, the method includes:

Step S102: receiving a trigger signal;

Step S104: In response to the trigger signal, the rescue request is sent to the rescue system by the over-top OTT service.

In the above steps, the OTT service (hereinafter referred to as OTT) is used. OTT is an Internet technology. It provides services to various terminal devices through the Internet. The operator does not need to build a dedicated set for OTT. The network can provide services to users on networks without management or QoS guarantee or mobile networks. OTT provides a combination of IP video and Internet applications for networked terminal devices (eg, TVs, computers, mobile terminals, etc.) through the public Internet, and integrates various technologies such as Internet and multimedia communication with interactive audio and video services. Service collection, providing video, information, and any end user to any location at any time. Various services such as games.

For the OTT technology, the OTT service can be transmitted by using HTTP Progressive Download or HTTP Live Adaptive Streaming. These two implementations are described in detail in the prior art, and are no longer described here. Narration. Such a technology provides the possibility for different types of terminal access, so the OTT terminal device is no longer limited to access only in the home network, but also supports access through the mobile Internet and the Internet, so that various terminals can be used. The OTT service can integrate public emergency rescue services on the OTT, and can easily initiate rescue requests on various terminal devices.

Through the above various processing steps, a manner of receiving a trigger signal and transmitting a rescue request to the rescue system through the OTT service is adopted in response to the trigger signal. That is, in the foregoing steps, a method for sending a rescue request through the OTT service is provided, thereby at least solving the problem caused by the user requesting a single rescue mode in the related art, increasing the manner in which the user requests the rescue, and improving the chance of the user being rescued. .

In an optional embodiment, a plurality of manners for generating a trigger signal are provided, and the trigger signal is generated by the terminal, for example, by at least one of the following: receiving a physical button or a virtual button on the terminal. Triggering trigger signal; receiving a trigger signal triggered by an application installed on the terminal; receiving a trigger signal triggered by a remote control device corresponding to the terminal; receiving a trigger signal triggered by the remote terminal.

The above several methods can be flexibly selected according to the type of the terminal. For example, if the terminal is a mobile phone, a physical button on the mobile phone can be pressed or a combination of a plurality of physical keys can be pressed to generate a trigger signal; For example, if the terminal has a touch screen, a virtual button can be displayed on the touch screen, and the button is triggered; and, for example, if the terminal is a networked TV/set top box, a trigger button can be generated by a special button of the remote controller; As another example, if the terminal is a home smart terminal, it can be triggered remotely or the like.

Under normal circumstances, there may be multiple rescue systems. For example, in China, there are multiple rescue systems such as fire alarms and first aid. The rescue system information can be given by the user according to the accident situation at the accident site. One or more can also be given. The information of the rescue system is pre-stored, and the rescue request is sent to at least one of the one or more rescue systems according to the information of one or more rescue systems stored in advance, so as to avoid the need for the user to give the information of the rescue system at the scene of the accident. The resulting mistakes saved rescue time and improved the success rate of rescue.

In an optional embodiment, since the user may pre-store information of multiple rescue systems, when the user needs to send an emergency rescue request, the terminal may send a rescue request according to one or more rescue systems selected by the user. The user may also only perform the call for help but does not select the rescue system. At this time, the rescue request may be sent according to the priority information corresponding to one or more rescue systems pre-stored by the terminal, for example, may be prioritized in one or more rescue systems. The highest level rescue system sends a rescue request. It is of course also possible to send rescue requests to multiple rescue systems, for example, according to the priority of each rescue system in one or more rescue systems, Sending rescue requests to at least one of the one or more rescue systems in descending order of priority, so that rescue requests can be sent to multiple rescue systems in descending order of priority, multiple rescue systems The implementation of rescue treatment has improved the success rate of rescue.

In an optional embodiment, when one or more rescue systems process rescue requests and perform rescue operations, information on the scene of the accident may be required for the rescue personnel to perform corresponding processing. Therefore, in a case where the information of the rescue system includes the transmission mode, the rescue request may be transmitted to at least one of the one or more rescue systems, and the multimedia data corresponding to the transmission mode is transmitted to the rescue system according to the transmission mode. The transmission mode may be at least one of the following transmission modes: text transmission, audio transmission, video transmission, and image transmission.

For example, the user suddenly has a heart attack at home, triggers a rescue signal through a smart phone, sends a rescue request to the rescue system, and transmits a text message sent by the user to the heart attack; for example, the user suddenly has epilepsy at home, and the user's family can Using the smart phone to trigger the rescue signal, send a rescue request to the rescue system, and transmit the video information of the user's illness; for example, if the user encounters a fire, the rescue signal can be triggered by the tablet (PAD), and the rescue request is sent to the rescue system. Transfer pictures of fire scenes, etc.

Through the optional embodiment, the rescue system can obtain real-time data of the accident scene, and according to the real-time data information of the accident scene, corresponding rescue processing is performed, which saves the rescue time and improves the success rate of the rescue.

If the information of one or more rescue systems does not include the transmission mode, or the real-time data information of the accident scene obtained by the rescue system is insufficient, and the rescue system cannot make targeted rescue processing, the rescue system can control the terminal to send multimedia data. . 2 is a flow chart 1 of a rescue processing method according to an embodiment of the present invention. A flow chart of a method that may be adopted when the real-time data information of an accident scene obtained by the rescue system is insufficient is provided, including:

Step S202: receiving control information sent by the rescue system;

Step S204: Send multimedia data corresponding to the control information to the rescue system according to the control information.

The multimedia data includes at least one of the following: text, image, audio, video.

For example, the user suddenly faints on the subway, and other passengers use the smart phone to trigger a rescue signal, and output a text message that the user fainted to the rescue system. The rescue system can only make accurate and effective processing according to the text system that the user faints, and sends control information to the smart phone, and the smart phone takes a picture of the user fainting and sends it to the rescue system, so as to timely treat the user.

By adopting the method flow chart shown in FIG. 2, the rescue system can make a more correct rescue process and improve the success rate of the rescue.

In an optional embodiment, the user data may be pre-stored on the terminal, and the pre-stored user data is saved to the rescue system. In this way, when the rescue system receives the rescue request, it can first view the user data. For the reference of rescue treatment, the difficulty of rescue is reduced to a certain extent, and the success rate of rescue is improved.

There is also provided a device in the embodiment, which corresponds to the method in the above embodiment, and has not been described herein. The module or unit in the device may be code stored in a memory and operable by the processor, and the memory and the processor may be located in the terminal, but the device is not limited thereto, and the device may be implemented in other manners. Let's take another example.

In an optional embodiment, the present invention further provides a device for rescue processing, and FIG. 3 is a structural block diagram of a rescue processing device according to an embodiment of the present invention, including:

The first receiving module 32 is configured to receive a trigger signal;

The first sending module 34 is configured to send a rescue request to the rescue system by over-top OTT service in response to the trigger signal.

The first receiving module 32 receives the trigger signal by using the foregoing modules. The first sending module 34 is configured to send a rescue request to the rescue system by using the over-top OTT service in response to the trigger signal. That is, a method for sending a rescue request through the OTT service is implemented by using the above modules, thereby solving at least the problem caused by the user requesting a single rescue mode in the related art, increasing the manner in which the user requests the rescue, and improving the chance of the user being rescued. .

In an optional embodiment, a plurality of manners for generating a trigger signal are provided, and the trigger signal is generated and received by the first receiving module 32. For the manner of generating the trigger signal, the first receiving module 32 has multiple The receiving unit, for example, may include a unit of at least one of: a first receiving unit configured to receive the trigger signal triggered by a physical button or a virtual button on the terminal; and a second receiving unit configured to receive through the terminal The trigger signal triggered by the installed application; the third receiving unit is configured to receive the trigger signal triggered by the remote control device corresponding to the terminal; and the fourth receiving unit is configured to receive the trigger on the terminal by remotely The trigger signal.

The above several different receiving units can be flexibly selected according to different types of terminals. For example, if the terminal is a mobile phone, it can be received by pressing a physical button on the mobile phone or a combination of a plurality of physical keys being pressed. Trigger signal; for example, if the terminal has a touch screen, a virtual button can be displayed on the touch screen to receive a trigger signal generated by the button being triggered; for example, if the terminal is a networked TV/set top box, then the remote controller can be received The special button generates a trigger request; for example, if the terminal is a home smart terminal, it can receive a trigger signal generated by a remote trigger, and the like.

Under normal circumstances, there may be multiple rescue systems. For example, in China, there are multiple rescue systems such as fire alarms and first aid. The rescue system information can be given by the user according to the accident situation at the accident site. Or the information of the plurality of rescue systems is pre-stored, and the first sending module 34 sends a rescue request to at least one of the one or more rescue systems according to the information of the one or more rescue systems stored in advance, so that Avoid the mistakes caused by the user to give the information of the rescue system at the scene of the accident, save the rescue time and improve the success rate of the rescue.

In an optional embodiment, since the user may pre-store information of multiple rescue systems, when the first sending module 34 sends an emergency rescue request, the rescue request may be sent according to one or more rescue systems selected by the user. . It is also possible for the user to only perform the call for help but does not select the rescue system. At this time, the rescue request may be sent by the first sending module 34 according to the priority information corresponding to the one or more rescue systems stored in advance. For example, the first sending module 34 can be configured to send the rescue request to a rescue system with the highest priority among the one or more rescue systems; or can be set to each of the one or more rescue systems Priority of the rescue system, sending the rescue request to at least one of the one or more rescue systems in descending order of priority, so that the order of priority from high to low can be achieved The rescue system sends rescue requests, and multiple rescue systems implement rescue processing, which improves the success rate of rescue.

In an optional embodiment, when one or more rescue systems process rescue requests and perform rescue operations, information on the scene of the accident may be required for the rescue personnel to perform corresponding processing. Therefore, in a case where the information of the rescue system includes the transmission mode, the first transmitting module 34 is configured to send a rescue request to at least one of the one or more rescue systems, and transmit the rescue request to the assistance system according to the transmission mode. Multimedia data corresponding to the transmission mode. The transmission mode may be at least one of the following transmission modes: text transmission, audio transmission, video transmission, and image transmission.

For example, if the user suddenly has epilepsy at home, the user's family member can receive the rescue signal generated by the trigger through the first receiving module 32, send a rescue request to the rescue system through the first sending module 34, and simultaneously transmit the video information of the user's illness, etc. .

Through the optional embodiment, the rescue system can obtain the real-time data of the accident scene, and according to the real-time data information of the accident scene, the corresponding rescue processing is performed, which saves the rescue time and improves the success rate of the rescue.

If the information of one or more rescue systems does not include the transmission mode, or the real-time data information of the accident scene obtained by the rescue system is insufficient, and the rescue system cannot make targeted rescue processing, the rescue system can control the terminal to send multimedia data. . 4 is a block diagram of a preferred structure of a rescue processing apparatus according to an embodiment of the present invention. The apparatus may further include: when the real-time data information of the accident scene obtained by the rescue system is insufficient, the apparatus may further include:

The second receiving module 42 is configured to receive control information sent by the rescue system;

The second sending module 44 is configured to send the multimedia data corresponding to the control information to the rescue system according to the control information.

For example, if the user encounters a car accident during the trip, the user can receive the rescue generated by the trigger through the first receiving module 32. The second signal module 44 sends a rescue request to the rescue system and transmits the text message of the car accident. The rescue system can only make correct processing according to the text information of the car accident. The second receiving module 42 receives the control information sent by the rescue system, and the second sending module 44 Send pictures of the scene of the accident to the rescue system, and so on.

By using the various modules as shown in Figure 4, the rescue system can be made more correct rescue processing, and the success rate of rescue is improved.

In an optional embodiment, the device may further include an uploading module configured to save the pre-stored user data to the rescue system, wherein the user profile serves as a reference for the rescue system to perform rescue after receiving the rescue request. To a lesser extent, the difficulty of rescue is improved and the success rate of rescue is improved.

The foregoing embodiment and the optional implementation manner are described from the perspective of a terminal, which may be a networked television/set top box, a smart phone, a PAD, a home smart terminal, or a device specially set for rescue, but is not limited thereto. this. The following is a description from the rescue system side. FIG. 5 is a flowchart 2 of the rescue processing method according to an embodiment of the present invention, which is illustrated from the perspective of a server, and the process includes:

Step S502: receiving a rescue request sent by the terminal by the over-top OTT service;

Step S504: In response to the rescue request, perform processing corresponding to the rescue request.

Through the above various processing steps, a rescue request transmitted by the over-top OTT service receiving terminal is adopted; and in response to the rescue request, processing corresponding to the rescue request is performed. That is, in the foregoing steps, a method for receiving a rescue request through the OTT service is provided, thereby at least solving the problem caused by the user requesting a single rescue mode in the related art, increasing the manner in which the user requests the rescue, and improving the chance of the user being rescued. .

In an optional embodiment, when the processing corresponding to the rescue request is performed, if the data information obtained by the rescue system is insufficient, and the rescue system cannot perform the targeted rescue processing, the rescue system may send the control information to the terminal. The control information is set to instruct the terminal to transmit multimedia data corresponding to the control information to the rescue system. The multimedia data may include at least one of the following: text, image, audio, video.

For example, if the user encounters a fire, the rescue system receives the rescue request sent by the terminal, and in response to the rescue request, receives a picture of the fire scene sent by the terminal, and the rescue system cannot perform corresponding processing according to the picture of the fire scene, The terminal sends control information to instruct the terminal to send a picture of the surrounding environment of the fire scene to the rescue system, and the like. By adopting a method of transmitting control information to the terminal, the rescue system can make a more correct rescue process and improve the success rate of the rescue.

In an optional embodiment, the rescue system can also receive and save the user data sent by the terminal, wherein the user data serves as a reference for the rescue system to receive the rescue request after receiving the rescue request, thereby reducing the rescue to a certain extent. The difficulty can improve the success rate of rescue.

In an alternative embodiment, the rescue system can also receive the predetermined time period and/or the predetermined terminal pair The data information corresponding to the rescue request is counted, and the rescue mode can be prepared in advance according to the time period of the rescue request concentration and the transmission mode of the real-time accident scene multimedia transmission of each terminal, thereby saving the rescue time to a certain extent. Increased the success rate of rescue.

There is also provided a device in the embodiment, which corresponds to the method in the above embodiment, and has not been described herein. The module in the device may be code stored in the memory and executable by the processor, and the memory and the processor may be located in the server, but the device is not limited thereto, and the device may be implemented in other manners, and no longer An example.

In an optional embodiment, the present invention further provides a rescue processing device, and FIG. 6 is a structural block diagram 2 of the rescue processing device according to an embodiment of the present invention, including:

The third receiving module 62 is configured to receive a rescue request sent by the over-top OTT service receiving terminal;

The processing module 64 is configured to perform processing corresponding to the rescue request in response to the rescue request.

Through the above various processing steps, the third receiving module 62 is used to receive the rescue request sent by the over-top OTT service receiving terminal; the processing module 64 performs processing corresponding to the rescue request in response to the rescue request. That is, in the foregoing steps, a method for receiving a rescue request through the OTT service is provided, thereby at least solving the problem caused by the user requesting a single rescue mode in the related art, increasing the manner in which the user requests the rescue, and improving the chance of the user being rescued. .

In an optional embodiment, when the processing corresponding to the rescue request is performed, the data information obtained by the processing module 64 is insufficient, and the processing module cannot perform the targeted rescue processing, the processing module 64 may be configured as the terminal. Sending control information, the control information is set to instruct the terminal to send multimedia data corresponding to the control information to the rescue processing system, wherein the multimedia data comprises at least one of the following: text, image, audio, video.

For example, if the user suddenly has a heart attack at home, the third receiving module 62 receives the rescue request sent by the terminal, and the processing module 64 simultaneously transmits the text information sent by the user to the heart attack in response to the rescue request, and the processing module 64 cannot make a corresponding response. The processing module 64 sends control information to the terminal, instructing the terminal to send a picture of the user's heart attack, and the like. By adopting the processing module 64 to send control information to the terminal, the rescue processing system can make a more correct rescue process and improve the success rate of the rescue.

In an alternative embodiment, as shown in FIG. 7, FIG. 7 is a block diagram of a preferred structure of a rescue processing apparatus according to an embodiment of the present invention. The rescue processing apparatus may further include a storage module 72 configured to be sent by the receiving terminal. The user data is saved and saved. The user data is used as a reference for the rescue system to receive rescue requests after receiving the rescue request, thereby reducing the difficulty of the rescue to a certain extent and improving the success rate of the rescue.

In an alternative embodiment, as shown in FIG. 8, FIG. 8 is a block diagram 3 of a preferred structure of a rescue processing apparatus according to an embodiment of the present invention. The rescue processing apparatus may further include a statistics module 82 configured to follow a predetermined period of time. And/or the predetermined terminal performs statistics on the data information corresponding to the received rescue request, and can prepare for the rescue according to the time period of the rescue request concentration and the transmission mode of the real-time accident scene multimedia transmission of each terminal, thereby saving the preparation. The rescue time has improved the success rate of rescue to a certain extent.

It should be noted that each module in the above system may be in one server or multiple servers. For example, a rescue system may be divided into a management center and a rescue center according to functions, and the above modules may be set as needed. In the rescue center and/or management center, an optional embodiment will be described below.

The solution provided by the optional embodiment utilizes the OTT integrated emergency rescue service, that is, utilizes the technical advantage of the OTT service, and through the real-time transmission of audio and video information, the requesting rescue party can contact the rescue system actively, or can be reversed by the rescue system. The remote control can view the site situation, and can realize real-time active interaction or passive according to different application scenarios. It can be operated by one button or multiple terminals, and has various modes and flexible operation. Compared with the traditional method of telephone voice call, the rescuer's accident location is more accurate, which greatly saves the rescue time, reduces the difficulty of rescue to a certain extent, and improves the success rate of rescue.

FIG. 9 is a third flowchart of a rescue processing method according to a preferred embodiment of the present invention. As shown in FIG. 9, the flow includes the following steps:

Step S902: The terminal of the OTT platform triggers a rescue request, and initiates a request according to the rescue system or the streaming mode preset or selected by the terminal, and sends the request to the management center;

Step S904: The management center sends the rescue request, the audio and video stream transmission, and the user information to the corresponding rescue center;

Step S906: the rescue center responds to the rescue request of the terminal, and feeds back to the management center that the rescue request has been accepted;

Step S908: The management center notifies the terminal of the response of the rescue center;

Step S910: The rescue center can view the user profile information of the rescue terminal, and prepare for the subsequent rescue in advance;

Step S912: After receiving the response from the rescue center, the terminal establishes a streaming channel of the rescue center and transmits the audio and video stream collected in the field to the rescue center in real time;

Step S914: The rescue center receives the audio and video stream of the terminal, and according to the specific situation of the event, the specific treatment is taken, and the corresponding rescue measures are quickly taken.

Before the step S902 is performed, the information can be preset on the terminal. As shown in FIG. 10, FIG. 10 is a schematic diagram of terminal preset information in a rescue processing method according to a preferred embodiment of the present invention. The preset information may include parts: user basic information, rescue center information, terminal trigger information, and the like.

The basic information of the user may include the user's detailed information: name, ID number, home address, contact number, blood type, emergency contact number, social security card number, medical history, and the like.

The rescue center information can set the contact information of multiple rescue centers (such as fire centers, alarm centers, traffic accidents, etc.), the transmission mode of terminals and rescue centers, and the priority of one or more rescue centers. The transmission mode of the terminal and the rescue center refers to whether the setting terminal and the rescue center are text transmission, audio and video transmission, audio transmission or video transmission. It should be pointed out that for the terminal that transmits the video stream, the terminal is required to have hardware support, for example, the set top box needs to have a camera, and the mobile phone can directly use the camera provided by the mobile phone.

The terminal triggering information may be configured to trigger an emergency rescue request on the terminal, and the triggering manner may be at least one of the following triggering manners: the triggering signal triggered by a physical button or a virtual button on the terminal; and an application installed on the terminal The triggered trigger signal; the trigger signal triggered by a remote control device corresponding to the terminal; the trigger signal triggered by the remote terminal. Examples are as follows (not limited to these examples):

1) For the TV/set top box, it can be a special button of the remote control, and the request is triggered by the button.

2) For the smartphone/PAD, the application (APP) can be downloaded and the request is triggered on the APP.

3) For home smart terminals, it can be triggered remotely. For special application environments, it can also be triggered by one button.

4) It can also be a dedicated terminal device, set as a rescue request.

Since the manner of triggering can be different for different terminals, there is no indication of the setting of the trigger mode information in FIG.

Of course, before the step S902, the terminal may not preset the information. In this case, the rescue request is sent to the rescue center according to the default setting.

Through the above steps, the rescue request can be sent from the terminal to the management center through the OTT service. The rescue center receives the rescue request sent by the management center, and rescues the accident scene according to the audio and video information transmitted by the terminal, so that the user requests the rescue. Diversification of the way has increased the chances of users being rescued.

11 is a flowchart 4 of a rescue processing method according to a preferred embodiment of the present invention. As shown in FIG. 11, the method includes:

Step S1102: The OTT platform terminal triggers the rescue request, does not transmit the audio and video stream, and only sends the rescue request to the management system;

Step S1104: The management center sends the rescue request and the user information to the corresponding rescue center;

Step S1106: the rescue center responds to the rescue request of the terminal, and the response is fed back to the management center;

Step S1108: the management center notifies the terminal of the response of the rescue center;

Step S1110: The rescue center can view the user profile information of the rescue request terminal, and prepare for the subsequent rescue in advance;

Step S1112: The rescue center cannot process the incident according to the user data alone, or cannot predict the incident situation, and needs to open the audio and video stream transmission, and send the open request to the management center;

Step S1114: The management center reverses the open request to the terminal, and the control terminal opens the audio and video stream transmission by itself.

Step S1116: After the terminal opens the audio and video stream transmission, the audio and video stream collected by the scene is transmitted to the rescue center in real time.

Step S1118: The rescue center quickly takes active and effective rescue measures according to the specific situation of the incident site.

Before the step S1102 is performed, the information can be preset on the terminal. The specific preset content is the same as step S902 in the third flowchart shown in FIG. 9, and details are not described herein again.

Through the above steps, the rescue request can be sent from the terminal to the management center through the OTT service, and the rescue center receives the rescue request sent by the management center. When the event cannot be estimated, the management center sends an open request to the terminal to send to the terminal. The terminal controls the terminal to open the audio and video stream transmission, and then rescues the scene of the accident according to the audio and video information transmitted by the terminal, thereby diversifying the manner in which the user requests the rescue, and increasing the chance of the user being rescued.

The above are only the preferred embodiments of the present invention, and are not intended to limit the present invention, and various modifications and changes can be made to the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and scope of the present invention are intended to be included within the scope of the present invention.

Industrial applicability

As described above, the rescue processing method and apparatus provided by the embodiments of the present invention have the following beneficial effects: receiving a trigger signal; and transmitting a rescue request to the rescue system by over-top OTT service in response to the trigger signal. The invention solves at least the problems caused by the user requesting a single rescue mode in the related art, increases the manner in which the user requests the rescue, and improves the chance of the user being rescued.

Claims

A rescue processing method, including:

Receiving a trigger signal;

In response to the trigger signal, a rescue request is sent to the rescue system via the over-top OTT service.
The method of claim 1 wherein transmitting the rescue request to the rescue system via the OTT service comprises:

The rescue request is sent to at least one of the one or more of the rescue systems based on pre-stored information of one or more rescue systems.
The method of claim 2, wherein, in the event that the information of the one or more rescue systems includes a priority, transmitting the rescue request to at least one of the one or more rescue systems comprises:

Sending the rescue request to a rescue system with the highest priority among the one or more rescue systems; or

The rescue request is sent to at least one of the one or more rescue systems in descending order of priority according to a priority of each of the one or more rescue systems.
The method of claim 2, wherein the rescue request is sent to at least one of the one or more rescue systems if the information of the one or more rescue systems includes a transmission mode, and And transmitting multimedia data corresponding to the transmission mode to the rescue system according to the transmission mode.
The method of claim 4, wherein the transmission mode comprises at least one of performing text transmission, performing audio transmission, performing video transmission, and performing image transmission.
The method according to any one of claims 1 to 5, wherein after the sending of the rescue request by the OTT service, the method further comprises:

Receiving control information sent by the rescue system;

And transmitting multimedia data corresponding to the control information to the rescue system according to the control information, wherein the multimedia data comprises at least one of the following: text, image, audio, video.
The method of any one of claims 1 to 5, wherein receiving the trigger signal comprises at least one of:

Receiving the trigger signal triggered by a physical button or a virtual button on the terminal;

Receiving the trigger signal triggered by an application installed on the terminal;

Receiving the trigger signal triggered by a remote control device corresponding to the terminal;

Receiving the trigger signal triggered on the terminal remotely.
The method of any of claims 1 to 5, wherein the method further comprises:

The pre-stored user profile is saved to the rescue system, wherein the user profile serves as a reference for the rescue system to perform rescue after receiving the rescue request.
A rescue processing method, including:

Receiving a rescue request sent by the terminal through the over-top OTT service;

In response to the rescue request, processing corresponding to the rescue request is performed.
The method of claim 9, wherein the processing corresponding to the rescue request comprises:

Sending control information to the terminal, the control information is set to instruct the terminal to send multimedia data corresponding to the control information to a rescue system, where the multimedia data includes at least one of: text, image, audio, video.
The method of claim 9 or 10, wherein the method further comprises:

Receiving and saving the user data sent by the terminal, wherein the user profile serves as a reference for the rescue system to perform rescue after receiving the rescue request.
The method of claim 9 or 10, wherein the method further comprises:

The data corresponding to the received rescue request is counted according to the predetermined time period and/or the predetermined terminal.
A rescue processing device comprising:

a first receiving module, configured to receive a trigger signal;

The first sending module is configured to send a rescue request to the rescue system by over-top OTT service in response to the trigger signal.
The apparatus of claim 13, wherein the first transmitting module is configured to transmit the at least one of the one or more of the rescue systems based on information of one or more rescue systems stored in advance Rescue request.
The apparatus according to claim 14, wherein, in the case where the information of the pre-stored one or more rescue systems includes a priority, the first transmitting module is configured to be to the one or more rescue systems The highest priority rescue system in the middle sends the rescue request; or, in accordance with the priority of each of the one or more rescue systems, in order of priority from high to low to the one The rescue request is sent by at least one of the plurality of rescue systems.
The apparatus according to claim 13, wherein, in a case where the information of said one or more rescue systems includes a transmission mode, said first transmitting module is arranged to be in said one or more rescue systems And transmitting, by the at least one of the rescue requests, the multimedia data corresponding to the transmission mode to the rescue system according to the transmission mode.
The apparatus of claim 16, wherein the transmission mode comprises at least one of performing text transmission, performing audio transmission, performing video transmission, and performing image transmission.
The device according to any one of claims 13 to 17, wherein the device further comprises:

a second receiving module, configured to receive control information sent by the rescue system;

The second sending module is configured to send, according to the control information, multimedia data corresponding to the control information to the rescue system, where the multimedia data includes at least one of the following: text, image, audio, and video.
The apparatus according to any one of claims 13 to 17, wherein the first receiving module comprises at least one of the following:

a first receiving unit, configured to receive the trigger signal triggered by a physical button or a virtual button on the terminal;

a second receiving unit, configured to receive the trigger signal triggered by an application installed on the terminal;

a third receiving unit, configured to receive the trigger signal triggered by a remote control device corresponding to the terminal;

And a fourth receiving unit configured to receive the trigger signal triggered on the terminal by remote.
The apparatus according to any one of claims 13 to 17, further comprising:

The uploading module is configured to save the pre-stored user profile to the rescue system, wherein the user profile serves as a reference for the rescue system to perform rescue after receiving the rescue request.
A rescue processing device comprising:

a third receiving module, configured to receive a rescue request sent by the over-top OTT service receiving terminal;

The processing module is configured to perform processing corresponding to the rescue request in response to the rescue request.
The apparatus of claim 21 wherein said processing module is configured to send control to said terminal Information, the control information is set to instruct the terminal to send multimedia data corresponding to the control information to the rescue system, wherein the multimedia data comprises at least one of: text, image, audio, video.
The device according to claim 21 or 22, further comprising:

The storage module is configured to receive and save the user data sent by the terminal, wherein the user data is used as a reference for the rescue system to perform rescue after receiving the rescue request.
The device according to claim 21 or 22, further comprising:

The statistics module is configured to perform statistics on the data information corresponding to the received rescue request according to the predetermined time period and/or the predetermined terminal.