WO2016033988A1

WO2016033988A1 - Method and apparatus for processing service

Info

Publication number: WO2016033988A1
Application number: PCT/CN2015/077876
Authority: WO
Inventors: 刘丽丽
Original assignee: 中兴通讯股份有限公司
Priority date: 2014-09-04
Filing date: 2015-04-29
Publication date: 2016-03-10
Also published as: CN105469791A

Abstract

A method and apparatus for processing a service. The method comprises: a terminal receiving first voice information from an end user (S102); the terminal determining whether first voiceprint information in the first voice information is legal or not (S104); according to a control instruction in the first voice information, the terminal performing the processing corresponding to the control instruction on a specified service in the case that the first voiceprint information is legal (S106). The problem of low security in user information resulting from that a screen locking operation is not used due to the poor user experience degree caused by inconvenience to a user in operating a terminal by a hand when a terminal receives a related service such as a short message in relevant art is solved by means of the method and the apparatus, and it is achieved that a specified service can be controlled through a voice by a user. Moreover, it is guaranteed that user information is kept away from prying eyes of any other person, and user experience degree is improved through determining whether a voice is legal or not on the basis of a voiceprint.

Description

Business processing method and device

Technical field

The present invention relates to the field of communications, and in particular to a service processing method and apparatus.

Background technique

With the gradual development of smart phones and mobile Internet services, people have more and more access to information. In addition to using traditional telephone, SMS, and email, more and more applications use various means to push information to users, such as instant messaging (IM) tools represented by WeChat and QQ, and application upgrade applications. , online shopping applications and more.

After receiving the pushed message, the smartphone generally uses the voice and message light to prompt the user to have a new message. For the user's information security, the user cannot view new messages while in the lock screen state. After receiving the message, the user can only manually unlock the screen to view the new message. This method is very cumbersome. However, if you do not use a lock screen password, the security and privacy of user information cannot be guaranteed. In addition, if the user is unable to operate the screen (such as being engaged in something else that cannot be separated, the hand cannot operate the terminal, etc.), the user cannot view the information conveniently.

On the other hand, with the rapid development of voice technology, technologies such as voiceprint recognition and voice recognition have gradually matured. Speech recognition technology is a high-tech technique that allows a machine to transform a speech signal into a corresponding text or command through an identification and understanding process. Voiceprint recognition technology identifies the speaker by the acoustic characteristics of the voice.

In the related art, when a terminal receives a related service such as a short message, the user experience is inconvenient because the user is inconvenient to operate the terminal without using the lock screen operation, and the security of the user information is low. An effective solution.

Summary of the invention

The embodiment of the invention provides a service processing method and device for a terminal to solve at least the above problem.

According to an embodiment of the present invention, a service processing method is provided, including: receiving, by a terminal, first voice information of a terminal user; and determining, by the terminal, whether the first voiceprint information in the first voice information is legal; In the case of the terminal, the terminal performs processing corresponding to the control instruction on the designated service according to the control instruction in the first voice information.

In the embodiment of the present invention, the determining, by the terminal, whether the first voiceprint information in the first voice information is legal, includes: determining the first voiceprint information and the second voiceprint information preset in the terminal Whether it is consistent; wherein, if they are consistent, it is determined that the first voiceprint information is legal, otherwise, it is determined that the first voiceprint information is illegal.

In the embodiment of the present invention, before receiving the first voice information of the terminal user, the terminal includes: when the terminal receives the specified service, triggering the terminal to enter a voice awake state, where, in the voice awake state, allowing Receiving voice information of the terminal user.

In the embodiment of the present invention, before receiving the first voice information of the terminal user, the terminal further includes: configuring a correspondence between the processing performed by the specified service and the control instruction.

In the embodiment of the present invention, before the terminal receives the voice information of the terminal user, the method further includes: receiving the second voice information of the terminal user, and updating the terminal according to the voiceprint information in the second voice information. Stored voiceprint information.

In the embodiment of the present invention, the terminal is in a lock screen state.

According to another embodiment of the present invention, a service processing apparatus is further provided, which is applied to a terminal, and includes: a receiving module, configured to receive first voice information of the terminal user; and a determining module, configured to determine the first voice information Whether the first voiceprint information is legal; the processing module is configured to perform processing corresponding to the control command on the designated service according to the control instruction in the first voice information in a legal case.

In the embodiment of the present invention, the determining module is configured to determine whether the first voiceprint information is consistent with the second voiceprint information preset in the terminal; wherein, if they are consistent, determining the first sound The pattern information is legal, otherwise, it is determined that the first voiceprint information is illegal.

In the embodiment of the present invention, the device further includes: a triggering module, configured to: when the terminal receives the specified service, trigger the terminal to enter a voice awake state, where the voice is allowed to be received in the voice awake state The voice information of the end user.

In the embodiment of the present invention, the device further includes: a configuration module, configured to configure a correspondence between the processing performed on the specified service and the control instruction.

According to the embodiment of the present invention, when the voice control information of the user is received, and the voiceprint information in the voice control information is determined to be legal, the technical solution for processing the designated service of the terminal according to the control command included in the voice control information is solved. In the related art, when the terminal receives a related service such as a short message, the user experience is inconvenient because the user is inconvenient to operate the terminal, and the security of the user information caused by the lock screen operation is low. The problem is that the user can control the specified service through voice control, and judge whether the voice is legal according to the voiceprint, and ensure that the user information is not snooped by others, thereby improving the user experience.

DRAWINGS

The drawings described herein are intended to provide a further understanding of the invention, and are intended to be a part of the invention. In the drawing:

1 is a flowchart of a service processing method according to an embodiment of the present invention;

2 is a structural block diagram of a service processing apparatus according to an embodiment of the present invention;

3 is a block diagram showing still another structure of a service processing apparatus according to an embodiment of the present invention;

4 is a structural block diagram of a service processing system in accordance with a preferred embodiment of the present invention;

Figure 5 is a block diagram showing still another structure of a service processing system in accordance with a preferred embodiment of the present invention;

6 is a flow chart of a method of service processing in accordance with a preferred embodiment of the present invention.

detailed description

The invention will be described in detail below with reference to the drawings in conjunction with the embodiments. It should be noted that the embodiments in the present application and the features in the embodiments may be combined with each other without conflict.

Other features and advantages of the invention will be set forth in the description which follows, The objectives and other advantages of the invention may be realized and obtained by means of the structure particularly pointed in the appended claims.

The technical solutions in the embodiments of the present invention are clearly and completely described in the following with reference to the accompanying drawings in the embodiments of the present invention. It is an embodiment of the invention, but not all of the embodiments. All other embodiments obtained by those skilled in the art based on the embodiments of the present invention without creative efforts shall fall within the scope of the present invention.

In the related art, after receiving the pushed message, the smart phone prompts the user to have a new message by using a voice and a message light. The user is unable to view the new message or the emergency message in the lock screen state. At this point, the user can only manually unlock the screen to view new messages. This method is very cumbersome. But if you don't use a lock screen password, the user The security and privacy of information cannot be guaranteed. In addition, if the user is unable to operate the screen (such as being engaged in something else that cannot be separated, the hand cannot operate the terminal, etc.), the user cannot view the information conveniently.

In order to solve the above technical problem, the embodiment of the present invention provides a service processing method, and FIG. 1 is a flowchart of a service processing method according to an embodiment of the present invention. As shown in FIG. 1, the method includes the following steps:

Step S102: The terminal receives the first voice information of the terminal user.

Step S104: The terminal determines whether the first voiceprint information in the first voice information is legal;

Step S106: In the case of being legal, the terminal performs processing corresponding to the control instruction on the designated service according to the control instruction in the first voice information.

Through the above steps, the terminal can receive the voice information, and when determining the voiceprint information in the voice information is legal, the specified service is processed according to the voice information, and the related technology is solved when the terminal receives the short message and other related services. The user is inconvenient to operate the terminal by hand and the user experience is poor, and the security of the user information caused by the lock screen operation is low, so that the user can specify the service through voice control, and judge whether the voice is legal according to the voiceprint. The user information is guaranteed not to be snooped by others, and the user experience is improved. That is, through the combination of two technologies (speech recognition and voiceprint recognition), the voice interaction can be naturally completed under the premise of ensuring security.

In order to make the technical effects of the foregoing technical solutions more obvious, the terminal involved in the foregoing embodiment of the present invention is in a lock screen state. When the terminal is in the lock screen state, the terminal must be processed, and the password must be unlocked or input, which is given to some users. (Other things are being done) brings inconvenience, and with the above technical solution, the terminal can receive voice information to control the designated service, and the bronze drum voiceprint recognition technology can also exclude other users of the terminal from the specific user. Information is illegally snooped, effectively protecting the privacy of users.

In a specific implementation process, whether the voiceprint information received by the terminal is legal is determined by the following technical solution, including: determining whether the first voiceprint information is consistent with the second voiceprint information preset in the terminal; And determining that the first voiceprint information is legal, otherwise, determining that the first voiceprint information is illegal.

In fact, before determining whether the first voiceprint information is legal, the user needs to set a voiceprint information of the specified user in the terminal in advance, and the voiceprint information can uniquely identify the designated user, except for the voiceprint information stored by the designated user. For other voiceprint information, the terminal determines that the terminal is not legal, that is, before the terminal receives the voice information of the terminal user, the method further includes: receiving the second voice information of the terminal user, and updating the voice information according to the voiceprint information in the second voice information. Voiceprint information stored in the terminal.

A further improvement of the foregoing technical solution in the embodiment of the present invention is that, before receiving the first voice information of the terminal user, the terminal includes: when the terminal receives the specified service, triggering the terminal to enter a voice awake state, where the voice awake state Next, it is allowed to receive the voice information of the above terminal user.

It should be noted that the terminal also needs to pre-configure the command for executing the service and the required voice. For example, the voice corresponding to the operation of the terminal to be configured to read the short message is “reading the short message”, and of course, the user according to the individual needs. The voice may be set to another voice, that is, before the terminal receives the first voice information of the terminal user, the method further includes: configuring a correspondence between the processing performed by the specified service and the foregoing control command, where the control command may refer to the voice in the embodiment of the present invention. The voice content included in the message.

In this embodiment, a service processing apparatus is also provided, which is applied to a terminal, and is used to implement the foregoing embodiments and preferred embodiments. The descriptions of the modules involved in the apparatus are described below. . As used below, the term "module" may implement a combination of software and/or hardware of a predetermined function. Although the apparatus described in the following embodiments is preferably implemented in software, hardware, or a combination of software and hardware, is also possible and contemplated. 2 is a block diagram showing the structure of a service processing apparatus according to an embodiment of the present invention. As shown in Figure 2, the device comprises:

The receiving module 20 is configured to receive the first voice information of the terminal user.

The determining module 22 is connected to the receiving module 20, and configured to determine whether the first voiceprint information in the first voice information is legal;

The processing module 24 is connected to the determination module 22, and is configured to perform processing corresponding to the control instruction on the designated service according to the control instruction in the first voice information when it is legal.

Through the combined action of the above modules, the terminal can receive the voice information, and when determining the voiceprint information in the voice information is legal, the specified service is processed according to the voice information, and the related service is received when the terminal receives the short message. When the user is inconvenient to operate the terminal by hand, the user experience is poor, and the security of the user information caused by the lock screen operation is low, so that the user can specify the service through voice control, and the voice is judged according to the voice pattern. Whether it is legal, ensuring that user information is not snooped by others, and improving the user experience, that is, through the combination of two technologies (speech recognition and voiceprint recognition), the voice interaction can be naturally completed under the premise of ensuring security. .

Optionally, the determining module 22 is configured to determine whether the first voiceprint information is consistent with the second voiceprint information preset in the terminal; wherein, if they are consistent, determining that the first voiceprint information is legal, otherwise, determining The first voiceprint information described above is illegal.

In the embodiment of the present invention, as shown in FIG. 3, the foregoing apparatus further includes: a triggering module 26, connected to the receiving module 20, configured to trigger the terminal to enter a voice awake state when the terminal receives the specified service, where In the above voice awake state, the voice information of the terminal user is allowed to be received.

A further improvement of the above technical solution in the embodiment of the present invention is that the device further includes: a configuration module 28, connected to the receiving module 20, configured to configure a correspondence between the processing performed on the specified service and the control command.

In order to better understand the above embodiments, the following description is combined with a preferred embodiment, but the invention is not limited.

The embodiment of the present invention provides a service processing system, including a message receiving module 40, a voice control module 42, and a voice interaction module 44. As shown in FIG. 4, the following modules are included:

Message receiving module 40 (corresponding to receiving module 20 of the above embodiment)

The message receiving module 40 primarily listens for and stores system messages. When the system message is received in the user's mobile phone, the message is stored in the message receiving module, and the voice control module is notified to perform processing.

Voice control module 42

The voice control module 42 is a core module of the system. As shown in FIG. 5, the voice control module 42 may further include several sub-modules such as a setting module 422, a control module 424, a voice recognition module 426, and a voiceprint recognition module 428.

Setting module 422

The setting module 422 provides the user's voiceprint recognition and command setting service. The user can set the voiceprint through the setting module 422, and provide the voiceprint information to the voiceprint recognition module 428.

Control module 424

After the control module 424 obtains the information from the message receiving module 40, the voice recognition module 426 is activated to enter the voice recognition state. After the user information is viewed, the voice recognition module 426 is turned off.

Speech recognition module 426

Speech recognition module 426 provides a voice listening service. Monitor user's voice input. When the user has voice input, the audio file is sent to the voiceprint recognition module 428 for identification.

Voiceprint recognition module 428 (corresponding to the determination module 22 of the above embodiment)

The voiceprint recognition module 428 confirms the legitimacy of the user by comparing the user's voiceprint settings with the audio file of the current voice input.

Voice interaction module 44 (corresponding to the processing module 24 in the above embodiment)

The voice interaction module 44 is primarily responsible for voice interaction with the user. In the voice information query system, after confirming that the user identity is legal, the voice interaction module 44 obtains the system message from the message receiving module 40, and broadcasts the message in the system in a voice manner. After the broadcast is completed, you can further open the application, call back, and reply to the SMS according to the user's request.

In order to better understand the foregoing service processing system, a preferred embodiment of the present invention further provides a service processing flowchart, as follows:

In step 1, the user sets the voiceprint information through the voice control module 42, and the setting module 422 saves the voiceprint information of the user.

In step 2, the message receiving module 40 listens to a new message and stores a new message. And the voice control module 42 is notified.

In step 3, the voice control module 42 starts the voice wake-up function and enters the voice awake state.

Step 4, the user speaks the preset instruction, the voice wake-up module (not shown) receives the input, and transmits the voiceprint information to the voiceprint recognition module 428 for identification.

Step 5, the voiceprint recognition module 428 determines whether the voiceprint information is legal

Step 6, if the voiceprint recognition fails, the user command is prompted to be incorrect.

Step 7: After the voiceprint is identified as a legitimate user, the voice interaction module 44 obtains a system message from the message receiving module 40, and broadcasts the message in the system in a voice manner. After the broadcast is completed, you can further open the application, call back, and reply to the SMS according to the user's request.

A preferred embodiment of the present invention also provides a workflow diagram of a voice query, as shown in FIG.

Step S602: User A sets voiceprint information through setting module 422, such as setting "view message" as voiceprint information. At this time, the setting module 422 saves the voiceprint information of the user;

Step S604: The message receiving module 40 listens to the new message and stores the new message. And notify the control module 424, proceeds to step S606;

Step S606: The control module 424 starts the voice wake-up module, enters the voice awake state, and can receive the user's voice wake-up command at this time;

Step S608: User A speaks the previously preset command “View Message”, and the voice wake-up module receives the input, and transmits the voiceprint information to the voiceprint recognition module 428 for identification;

Step S610: The voiceprint recognition module 428 determines whether the voiceprint information is legal, and returns the result to the control module 424;

Step S612: if the voiceprint recognition fails, the user command is prompted to be incorrect;

Step S614: After the voiceprint is identified as a legitimate user, the voice interaction module 44 obtains a system message from the message receiving module 40, and broadcasts the message in the system in a voice manner. After the broadcast is completed, you can further open the application, call back, and reply to the SMS according to the user's request. As in this example, the content of the QQ message is broadcast "received a system message sent by the application. The first one, the QQ message prompts: Xiao Li said: "9:00 tomorrow morning meeting." The user replies "confirm" to complete the operation. At this point, the control module turns off the voice wake-up module, and the mobile phone is in a non-wake mode.

Scenario 2: 20 QQ group messages are received in the user B mobile phone, and user B finds that the mobile phone message light is blinking.

The previous steps are similar to the scenario 1. In step S614, the broadcast message "receives a system message sent by an application. Receives 20 QQ messages, confirms that the application is opened?" The user replies "Open Application" to open the application directly.

Scenario 3: The Jingdong reminder message is received in the user C mobile phone, and then there is a missed call. User C finds that the mobile message light is blinking.

The previous steps are similar to the scenario 1. In step S614, the broadcast message "receives a system message sent by two applications. The first one, the Jingdong message is received, is it opened?", the user C replies "next", the system broadcasts The message "There is a missed call from 10086? User C replies "Ignore" and ignores this message.

In addition, each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.

It is to be understood that the terms "first", "second" and the like in the specification and claims of the present invention are used to distinguish similar objects, and are not necessarily used to describe a particular order or order. It should be understood that the objects so used are interchangeable where appropriate so that the embodiments of the invention described herein can be The order is performed in a sequence other than those illustrated or described. In addition, the terms "comprises" and "comprises" and "the" and "the" are intended to cover a non-exclusive inclusion, for example, a process, method, system, product, or device that comprises a series of steps or units is not necessarily limited to Those steps or units may include other steps or units not explicitly listed or inherent to such processes, methods, products or devices.

In summary, the embodiments of the present invention achieve the following beneficial effects: when the terminal receives short messages and other related services in the related art, the user experience is poor because the user is inconvenient to operate the terminal by hand, and the lock is not used. The problem of low security of the user information caused by the screen operation enables the user to specify the service through voice control, and judge whether the voice is legal according to the voiceprint, and ensure that the user information is not snooped by others, thereby improving the user experience, that is, by two The combination of technologies (speech recognition and voiceprint recognition) can naturally complete the interactive operation of voices while ensuring security.

It will be apparent to those skilled in the art that the various modules or steps of the present invention described above can be implemented by a general-purpose computing device that can be centralized on a single computing device or distributed across a network of multiple computing devices. Alternatively, they may be implemented by program code executable by the computing device such that they may be stored in the storage device by the computing device and, in some cases, may be different from the order herein. The steps shown or described are performed, or they are separately fabricated into individual integrated circuit modules, or a plurality of modules or steps thereof are fabricated as a single integrated circuit module. Thus, the invention is not limited to any specific combination of hardware and software.

The above are only the preferred embodiments of the present invention, and are not intended to limit the present invention, and various modifications and changes can be made to the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and scope of the present invention are intended to be included within the scope of the present invention.

Industrial applicability

The foregoing technical solution provided by the embodiment of the present invention adopts receiving voice control information of a user, and when determining that the voiceprint information in the voice control information is legal, processing the designated service of the terminal according to the control instruction included in the voice control information. The technical solution solves the problem that when the terminal receives the related information such as the short message in the related art, the user experience is poor because the user is inconvenient to operate the terminal by hand, and the security of the user information caused by the lock screen operation is low. The user can control the specified service through voice control, and judge whether the voice is legal according to the voiceprint, and ensure that the user information is not snooped by others, thereby improving the user experience.

Claims

A business processing method comprising:

Receiving, by the terminal, first voice information of the terminal user;

Determining, by the terminal, whether the first voiceprint information in the first voice information is legal;

In a legal case, the terminal performs processing corresponding to the control instruction on the designated service according to the control instruction in the first voice information.
The method according to claim 1, wherein the terminal determines whether the first voiceprint information in the first voice information is legal, including:

Determining whether the first voiceprint information is consistent with the second voiceprint information preset in the terminal; wherein, if they are consistent, determining that the first voiceprint information is legal, otherwise, determining the first voiceprint information illegal.
The method according to claim 1, wherein before the terminal receives the first voice information of the terminal user, the method includes:

When the terminal receives the specified service, the terminal is triggered to enter a voice awake state, where the voice information of the terminal user is allowed to be received in the voice awake state.
The method according to claim 1, wherein before the terminal receives the first voice information of the terminal user, the method further includes:

And configuring a correspondence between the processing performed on the specified service and the control instruction.
The method according to claim 1, wherein before the terminal receives the voice information of the terminal user, the method further includes:

Receiving second voice information of the terminal user, and updating voiceprint information stored in the terminal according to voiceprint information in the second voice information.
The method of any of claims 1-5, wherein the terminal is in a lock screen state.
A service processing device is applied to a terminal, and the device includes:

a receiving module, configured to receive first voice information of the terminal user;

a determining module, configured to determine whether the first voiceprint information in the first voice information is legal;

The processing module is configured to perform, according to the control instruction in the first voice information, a process corresponding to the control instruction according to a control instruction in the first voice information.
The device of claim 7, wherein the determining module is configured to determine whether the first voiceprint information is consistent with a second voiceprint information preset in the terminal; wherein, if they are consistent, the determining The first voiceprint information is legal, otherwise, the first voiceprint information is determined to be illegal.
The apparatus of claim 7 wherein said apparatus further comprises:

The triggering module is configured to trigger the terminal to enter a voice awake state when the terminal receives the specified service, where the voice information of the terminal user is allowed to be received in the voice awake state.
The apparatus of claim 7 wherein said apparatus further comprises:

And a configuration module, configured to configure a correspondence between the processing performed on the specified service and the control instruction.